CyberPower PC

Due to originally receiving their product with non-working DVD drives, no response from Tech Support and days of solving the problems between me and computer blogs, I then had my sound vanish from my Sabertooth motherboard. Again, there was no return from Tech support. I did a chargeback through VISA and only after two months did I receive a response from a very amused VISA rep who stated CyberPower stated they didn't know what a chargeback was.

I requested the rep approach CyberPower with a without prejudice $600.00 aggravation refund of my $1,979.00 purchase. I received a letter CyberPower agreed. Recently, my computer died with two years left on the warranty, Danny L. stated (1) he was an attorney and (2) due to my chargeback, they capriciously voided my warranty. VISA is also filing a complaint. Geek Squad is doing repair for my money.

I ordered my laptop three weeks ago and was very excited. I got my laptop this past Friday.

I got home from work, unpacked my new laptop, set everything up, and turned it on. It was awesome. Then I tried to install the anti-virus program that came with it. This is when the problems began.

The computer started locking up, crashing, or shutting itself off. When I tried to turn it on, the power lights would come on but the comp wouldn't actually come on. So I called customer support. He had me re-seat the RAM, which I did. The comp seemed to be on the right track after that. Then I tried to install the free game that came with it. Guess what, locked up again. I decided to wait until the next morning when I could call customer support.

Next morning, I turned on the comp and it immediately crashes to blue screen. I called customer support, was suggested system restore (okay, had the comp less than 12 hours, but okay). Restarted the comp, logged in to Facebook and it shuts itself off and will not come back on. So I called customer support again.

After three hours of no live person, I gave up and hoped I can get someone on Monday. I called on Monday, told them I would like to just return the comp for refund (classes start soon so no time to send it back so they can fix and send it back to me, and at this point all trust in this company is gone for me). The service tech said I will get an email in 24 hours.

Twenty-six hours later, no email so I called again. After more than an hour trying to get a real person, I finally got a tech on the line. I explained the situation and he verified my email address and said they will send me instructions on how to return the comp. Around 2 in the afternoon, I got the email. It said I have to pay shipping charges to return the crap that I had already paid them to ship me. So I called, and called, and called trying to get someone who can explain how a company can treat people this way and all I got was the runaround.

I am so angry and upset I can not put into words how mad I am. I work two part time jobs, I have a wife and three kids, and I am in school full time. My money is hard-earned and I need a good comp for the 3D modeling programs in my engineering classes. I do not have money to waste on a bunch of ** like this. I already am taking a hit on the shipping charges I paid to have it shipped to me, now I have to pay for the "free" game and other software that came with the comp, since I need to return the comp and now they want me to pay shipping to return it. And oh yeah, they suggest I insure it.

I just don't understand how a company can send an inferior product and then not do everything they can to make it right.

I bought a custom made computer spending about $2700, The system began failing(Blue Screens of Death) about two months ago and after many calls to tech support, they replaced the grahics card. My system was out of commision for two weeks inasmuch as Cyberpower PC will not ship any exchange parts without first receiving the defective part even though I offered my credit card as collateral. Unfortunately this did not solve the problem so I spent many hours re installing Windows 7 Ultimate as advised by tech support. Same problems after doing this. At this point I replaced the memory procurred from an outside source and that fixed the issue. Unfortunately CyberPower PC will not exchange my defective memory (6> 2 GB Strips) without first determining which of the 6 strips is at fault. That testing can take hours to accomplish. They have no regard for the customers time so in effect the warranty is worthless. My only other option would be to spend $80 dollars to ship the whole unit back to them, (an unacceptable option when we know what the issue is>>defective memory!

I received a laptop with a bad SSD drive or potentially a bad motherboard. The system would hang for long periods of time and either come back to life or need to be hard rebooted.

Technical support never answered my e-mail or voice mails. I have called about a dozen times for the past two days and sent e-mail to tech support, sales, my sales representative, and their special dispute resolution e-mail address.

I want to return the laptop because it was defective out of the box. I do not want to pay for the privilege of losing two weeks of my time trying to get their system working on my own. They have told me they will not pay return shipping and they will not refund my shipping.

I asked to speak to a manager and was told there is a floor manager but they do not talk to customers. Apparently, the floor manager "only tells us the policies". A floor manager with no power over these policies and just repeats them to employees is just as good as a piece of paper with the policies written on them.

I will never buy another machine from them again under any circumstance. I bought my last PC from them but they have no chance of getting my money ever again.

I am now 6 months outside the 2-year warranty and I have had (3) faulty motherboards, (1) faulty power supply, (1) bent case (which I never claimed but should have) and (3) faulty video cards (two of which were RMA'd, the 3rd just happened after the warranty expired).

Cyberpower's tech support is incredibly slow to respond, useless, defensive and apprehensive about honoring their warrantied items. Unfortunately, I have replaced virtually everything within this case on my own, re-wired it twice, all the while please keep in mind that this was supposed to be a top-of-the-line gaming machine, tested and assembled by Cyberpower....I've done every ounce of troubleshooting on this machine on my own. It all started when they sent me a computer and forgot to put the screws in the PCI cards before shipping it so they bounced around inside the case. I am amazed this company is still in business. Just the meer fact that there is someone out there that has had this level of service from them should make you cautious.

Beware!!!!! Steer clear of these crooks.

I bought a computer from CyberPowerpc on 12/2010. 5 months and 3 returns later, I still do not have a working computer. I first tried to order via phone and was told to go online. I did and was contacted by a sales rep where he yelled at me for his mistakes. The computer came and did not work. The main fan was bent, the power unit buzzed so loudly when any games played that I could hear it over music and the motherboard did not work, when all ram slots were filled, music and movies skipped and froze and windows crashed constantly.

Tech support said that service and parts are covered by the warranty, not shipping, which is ridiculous for an internet based company that must ship everything. They also said that even though only certain parts were defective, and I was willing to swap them out myself, I must send the entire machine. I said I could handle it but was repeatedly ordered to send the whole computer at my expense. I paid $60 to mail the computer back.

During the next 2 weeks, the defective power supply and motherboard were replaced and the computer was shipped back but not packaged well. With almost no damage to the shipping box, I opened the case to see both the video card and motherboard were visibly cracked and the case was dented. 4 calls and 3 messages later (no one ever got back to me), I was able to reach someone - who took a message. Days later I was able to reach someone else; after I again said I could make the changes myself, fearing more damage, I was again ignored and repeatedly ordered to send the entire machine back.

3 weeks after I sent the computer back the 2nd time I again had to call many times to reach anyone, was put on hold for another 2+ hours combined (45 minutes on one call) and was just told to send an email to the disputes dept; over 2 weeks later and no response.

In the meantime, the computer arrived in the same previously damaged case (not replaced) which is now extremely scratched and dented as there was again minimal packing foam around the computer. It is now dented in about 1.5 inches on the side where the motherboard is anchored! And the computer still does not work at all. Turning it on results in very loud noise and no picture/or windows come up.

Same ridiculous treatment, dozens of calls just to leave messages on voicemail or with someone or send emails - none of which are ever responded to. The highest level of staff they ever allow customers to speak with are techs, who only say to mail the computer back.

The most recent tech I had to deal with was literally speaking over me very nastily (common practice on their part - if you can even reach them) and saying it is my only option even though it has not worked twice now, and he actually hung up when I said this and that I wanted to have a new build put together and sent while I sent this one back. I even took almost 20 pictures of the damage and bad packing and sent them to the tech, who refused to look at them or listen to my concerns about mailing the computer yet again. He actually said "I don't need to look at them, I'm talking to you. I have no proof that you didn't do the damage yourself." Are you kidding me?

Then he actually threatened me - Yes, threatened me, on 2 separate occasions saying that they 'do not care' what I want and that if I 'chose to go to court over this [I] will lose. And all requests to speak with supervisors are treated with disdain and contempt.

This is by far the worst company I have ever had to deal with. The quality of the parts and system build are subpar and Customer 'service' is nonexistent. It is more like customer hatred and antagonizing. I am now forced to send the computer back again or simply throw it out. Do not use CYBERPOWERPC.

I ordered a high end gaming computer for them, which cost me $1466 on 02-14-2011 and received it on 02-16-2011, and it started having kernal node issues on 02-19-2011, which slowly ramped up to 17 blue screens in a 5 hour period within two weeks. I called their tech support and with the three hour time difference and the 30-60 minute hold times, plus the shear lack of any ability on there part, I was told to use one ram stick at a time and in each slot at a time, which resulted in no solutions. Then the only real test they did was have me do a memtest, which failed completely.

This took two weeks and pushed me pass the 30 day refund period. During the two weeks of wasted time, I was repeatedly refused to be transferred to a supervisor, and they also refused to do a remote access run on my computer cause they were not obligated to do so. The last straw was when I was told I had to pay the shipping to send them my ram before they could send me new ram (which could take 2 weeks, which would leave me without a computer, I refused to do that cause what I paid for should have lasted years without problems not three days).

Then after the 30 day period passed, I finally got a senior tech, whom also had no idea what he was doing and told me it was either me sending in the ram, or me sending in the computer (the computer probably would have cost me 60-200$ to send in cause I would have to insure it against possible damage). I absolutely refused to do that and he refused to give me any info on the CEO (which I wanted to email with a customer complaint) and was only quoted the warranty 30 days had passed, and only gave me the "dispute4resolution@cyperpowerpc.com" email address which quoted the 30 warranty thing again and said, I refused any further tech support (which as I stated over the course of two weeks only did one test a memtest and had no expertise whatsoever).

I have since filed a complaint with the BBB and my states attorney general and am currently waiting a reply. I saved up four years to get this machine. I do not have the resources to spent 20% of the machines cost to send it back to them to have it fixed, which as I have learned (from other reports), most likely won't fix the issue. I need help. I want this machine fixed or a complete refund. Please help me.

I had a laptop that needed to be cleaned because it was slow and I took that and another desktop computer of mine, that needed sound to be restored. They fixed the laptop for approximately $120, and when they said they fixed the other desktop computer, I brought it home and it was not working at all. I took it back and found out that it was something that I had done that messed up the motherboard.

I got upset and told them I had not done anything wrong or to it. Then we (them and I) agreed to get it fixed and at the same time, I had another dell desktop computer to get fixed. They charged me $275 for that particular one. When I picked up the (2) desktop computer, there was no sound in both of them now. I took both of them back again. They told me that they had tested them and they were completely fine. I brought it home. Yet again, and still did not work.

We gave him a call and he didn't answer. I left him 2 messages on his voice mail and he did not contact me back. I took one today, November 8th 2010, at 11am. The guy told me he did not want to deal with me and to deal with his brother because it was a family business. I left the Dell desktop computer there with the shop that I had been going to, and I told him he needs to fix it because it had been an ongoing problem. I was a very good customer. I had spent a lot of money there, over a period of 3 months and still no forward progress.

If this matter is not resolved, I will take further action. Any help from your department will be very appreciated.

I purchased a computer from CyberPower in August 2010. It took one month for them to assemble, test and ship it to my home. When it arrived, it didn't work. It would not boot and eventually Windows had to be reinstalled. The computer had faulty RAM and had to be returned to the company. They "fixed" it and sent it back to me after two weeks. This time the RAM was fine but the video card didn't work. Getting a refund has proven a serious challenge.

This machine I bought from Cyberpower pc has EXTREMELY to many ISSUES ! April 3, 2010. Upon receiving this machine on April 14th, 2010 the machine didn't work . The wires had been incorrectly connected to the motherboard . I reconnected the wires correctly, machine booted up. I then started having other issues and such, and did what I could to try and solve them on my own without having to resend this machine back to cyber power pc. I read forums and asked for help. When nothing seemed to really help, except to give me more understanding of how things should be running in this machine, I decided to bring it in to a well trusted pc shop : Tech Advanced on April 20, 2010 .

The technician who performed the work on this machine was a gentleman that has years of experience building HIGH END custom built gaming rigs. He corrected the timing on my memory and and ensured bios settings were at the best optimal runinng performance. He hooked up a fan that had not been plugged in on the front of my case . As well as installed two new top cool master fans so that my NXZT monitor would work properly. After getting this machine home again, I was happy and knew it would be working without a problem. But after a couple weeks, the machine wouldn't recognize the memory or come on. ( This was NOT fault on Tech Advanced or tech who performed the work )

I found that the actual hard drive was not the ORIGINAL one that came with this machine from start. They had what I thought deleted Windows 7 and reinstalled it . Instead they just simply took out my hard drive and reinstalled a different hard drive. I never was told they were going or needed to do this or as to why . After all, the hard drive was working fine. I accessed logs in windows and found SEVERAL fault bucket errors. I then saw a log ( System Information ) where it read 7/13/2009 and 8/7/2009.

This really upset me since I had bought this machine in April 3, 2010 and recieved it on April 14, 2010. Meaning there should never of been any form of an older date than April 2010. I called and asked them why this was, they told me I shouldn't be going through the pc and picking it apart. Hearing that upset me even more. I paid 3 thousand for the machine, I should be able to "pick it apart" .

For the video card, I bought the Ati 5870 HD DDr5 card. Was told it was a AUTHENTIC card both software and physical appearance of the card . The software is that of ATI . The physical card IS NOT . It's an actual powercolor pcs card with water cooler. Nice looking card, but NOT what I ordered or told I would be getting . They wouldn't correct this issue . I was ACTUALLY told I had no idea what I was talking about . I politely told them Google is a "true friend " . They hung up the phone on me. I have called back several times, and when they ask for my name and pull up my file, I get "Oh um, hold a sec please".

I sit and wait and after about 5 minutes the phone is literally hung up ! My video card in this machine was 500 dollars. It is now, after you log into game freezing up. I do not over clock. I get a SOLID color screen of a light brown and have to turn the machine off, then back on .My case is the hades. It is well ventilated and the power supply is Corsair HX 1000 watts. I am HIGHLY upset with Cyberpower pc and how they think and feel they have the right to tell so many and myself included we either don't know what were talking about, trying to get more out Cyberpower pc than what we have paid for, or made to sit on hold and hung up on, or not even get a response to e-mail or a message left with Cyberpower's voice mail !

Like so many others who have had to experience the horrible and horrid services of Cyberpower pc, I have actually contacted 3 attorneys and told I have a VERY STRONG case AGAINST Cyberpower . Even if the process of suing Cyberpower costs me tripple the cost of what I paid for a non-working machine ( 3 thousand dollars) it WILL be worth it to see this company meet it's well earned and deserved demise once and for all !

Anyone that has recently bought a pc from Cyber power , and reads this, and have doubts I ask that you PLEASE read what has been filed with consumer affairs in regards to Cyber power pc . It is ALARMING and multiple people similiar complaints as I have mentioned here can't all be wrong being from diifferent parts of this planet.

I am desperate and really need your help! I bought a computer close to $3,700 from CyberPower Inc., Commerce Drive, Baldwin Park, CA 91706 cyberpowerpc.com in August 2009. On their website, they state the following: "Technical Service And Support. All Cyberpower computer systems come with three year limited warranty and free lifetime phone support from the invoice date. Cyberpower Inc. provides the highest quality computer solutions and guarantees customer satisfaction. Our support staffs are highly trained. We are capable of accurately diagnosing your computer hardware or software related problem. Phone: 888-, 877-, 626- Email: techsupport (or use this form to better direct your inquiry) Please email rma.status for status checks on RMA replacements or repairs. "

That is misleading and untruthful because they don't answer phones when you call them. The system they have in place makes it impossible for someone to get limited warranty and free lifetime support. Here is how their system works: You will need to speak to someone and be next to your computer to troubleshoot. When you call their technical support they don't respond. An answering service comes up and asks you to leave a message. If you leave a message, they will call you back within 24 hours (very seldom) or they will totally ignore you. Likewise for emails. To increase your chances of calling you back, you have to call more than 40 times and leave more than 20 messages. Now, if you are lucky to receive a call back from them, it will be any date and time at their convenience and at that time they will ask you to be next to your computer.

As you may realize, it is impossible for anyone to be next to his/her computer indefinitely waiting to receive a call from cyber power. They don't accept appointments and if you try to make one, they will not call you back the time you requested. If you are not next to your computer when they call you, they ask you to call back when you will be next to your computer, and if you do this, you will then start another vicious circle with 40 plus calls as described above just to end up where you started with no help. Bottom line, they state and advertize service; they cannot deliver consistently as a reasonable person would read and understand their promise.

I tried to reach their customer service director Danny L., only to find out that I had to go the same process with him as described above. I was not able to get anywhere with Danny L. I then proceeded to write to the owners Stanley H. and Steven C. I explained to them the situation but I received no response. My computer is still broken and I need help for the past several months. It is impossible to contact Cyber Power and I wish to return my computer that I paid $3,700 to get the top of the line.

There are two things that I am requesting: 1. CyberPower to answer the phones consistently when you call them and provide support as they clearly state on their website. 2. Or return my computer for a full refund. Thanks very much for all your help! I wasted $3,700 to buy a computer that doesn't work

Drove to the company again and they finally fixed it, but this time a videcard I bought died and had to buy another one. I would not normally complain about this kind of service but others are having the same problems with this company and I returned my computer a lot of times for repair.

i purchased a brand new computer system for 1623.00 built to my standards. specifically setup to handle multi medias. upon recieving the system it would crash on average every hour. it could not handle media files being played or it would crash.But then it lost its operating system so i made my 1st complaint 2 weeks upon recieving comp. so late because i am to busy to sit on the phone with tech support.but when i called support they told me how to reinstall windows. (temporarily correcting the problem). computer continued to crash but less frequently.

1 weeks later the comp lost the operating system again. called cyberpower they requested i send it in for repair due to possible deffective hard drive.sent it out. 3 weeks later upon recieving comp again the system remains to crash often and 1 week later loses operating system again! cyber power suggested i return it again for inspection. i requested a refund instead because clearly the product didnt work and they couldnt fix it.

they said it has been longer then 30 days now and they wouldnt. i requested to speak to the manager and was told they dont have one. "?" my only option since it is still under warrenty is to keep sending it in until they fix the problem. i sent it in AGAIN 3 weeks later get it back and the same is happening. placed another call to support. they said they replaced the motherboard. said to send it in again and they will look at it. its been almost 4 months. i have a 1600.00 unusable pc

My friend bought a computer from this company that did NOT work out of the box, which is what was promised. She had initially paid shipping and handling, but they wanted her to ship it BACK as well so they could fix it, but charged her for the shipping and handling. They sent it back to her, and it still did NOT work. Next, she contacted them about a refund. They agreed, but REFUSED to compensate her for the nearly $190 in shipping and handling (to and from). You really do need to look into this...PLEASE.

I began having problems with the computer immediately after receiving it. It rebooted itself 2-3 times a week. I attempted to contact Cyberpower support - they offer 24/7 service, and left two messages per day for several days before I received a response.

They instructed to update drivers on my computer.

I updated every driver that I could think of, including DVD drivers, video drivers, RAID drivers, etc. I continued testing for a week and continued to have problems. I received the same runaround for support, taking several days before I could talk to someone, who told me to change a setting so my computer would hang on Blue Screen instead of reboot, to write down the code, and call back. I wrote down the code, and spent several more days trying to get their attention again.

When I reach them again, they told me they cant do anything with the code and to move a memory chip from one slot to another. This does not solve the problem, and several more days are spent contacting support, who tells me to run with 1 chip and see what happens and call them back. Again I spend several days getting their attn.

I live in Williamsburg, Virginia. Furthermore, I am a 38 year old military man who is 2 years away from retirement for serving my country. I decided that I needed to go back to college before leaving for the "after life" of the military. My wife also decided to return to college and get her bachelors degree in 3-D Art and Game Design. She and her mother talked about buying her a new PC. Her mother decided to allot to her $2000 dollars for a new, custom built, PC.

I had heard of Cyberpower Computers and asked a friend at work about them. He had said he purchased a couple of items from them and never had any issues. I had seen their advertisements in several computer magazines and some write-ups in other PC magazines. So armed with a good feeling of this purchase from Cyberpower, my wife and I went to their website and I had built her a nice Pentium Dual Core system. On August 1, 2006, we assembled the computer and spent a total of $1886.00; we were now in the waiting phase for the computer to be delivered.

My wife had received an email on 3 August that stated that the company needed a copy of the purchasers drivers license and credit card, front and back, for verification and protection of the card holder. I reviewed the website again to see if that was stated anywhere on there prior to the purchase of a computer from anyone. I could not find that statement anywhere, or any type of disclaimer that said if the Ship To address was different than the Bill To address then the purchaser would be required to provide proof of identity.

In a day and age of identity theft, it makes someone uncomfortable to provide a copy of your drivers license and especially your credit card (which provides the only 3 digit security code on the back). I spoke with Cyberpower CS Rep, if thats what you call it, and asked what reassurances they could provide to me that they will shred the fax? I could not get a straight answer. I could only get the response of, Well, that is how we verify the credit card was not stolen. Most companies are using this type of strategy to protect themselves. I left this decision up to my mother-in-law because it was her credit card being used. She provided the information to them and on 4 August 2006, she was billed for the PC. Cyberpower had sent an email to my wife stating the PC would be shipped on August 15th.

On August 15th she received a tracking number from FEDEX with an expected delivery date of August 22nd. On August 19th I checked the status of the package and it was in Norfolk, Virginia. We received 2 boxes on the 19th of August; one was the monitor and the other a set of speakers..no PC. I called FEDEX and they stated that the 3rd box was on the wrong truck and that it would be delivered on the 22nd of August. On the 22nd FEDEX called us to state, The PC will NOT be delivered today. It should be there on the 23rd.

So the 23rd had arrived and in the evening hours we called FEDEX again and was told that the PC box was last scanned in on the 18th at their hub in North Carolina and it was no where to be found. I called Cyberpower to let them know that the PC was lost and that they needed to initiate a tracer in order to recover the PC box. Cyberpower acknowledged me and said that they wouldon the 25th of August the tracer had been initiated by Cyberpower.

I called FEDEX on August 29th to see if anything had been found and they said no. I asked them what the back-up plan was for finding out who was the last one to scan the PC inI was told by the operator that I was impatient and that they do not have a system in place for finding out who was the last actual person with their hands on a box. I was told that they should be completed with the tracer and have a definitive answer if it is going to be found or not by September 1st. I called them back on the 1st and was told that it was totally lost and that we needed to initiate a claim for the itema claim must be submitted by the SENDER not the SENDEE.

So I called Cyberpower and told them what FEDEX had told me. I was asked by the builder of our PC as to why I was calling FEDEX. I was told that I should be leaving the discussion with FEDEX with Cyberpower and FEDEX, and that when they call they have one person they talk to versus the average Joe who gets a different person every time. I was told by Cyberpower that I needed to wait until September 7th or the 8th for them to have a better answer for us. So we waitagain.

On the 7th of September my wife called FEDEX to see if a claim had been submitted on the lost PC. FEDEX said that they had automatically sent out the required forms to Cyberpower on the 5th and that they have 7 days in which to submit a claim or lose the package and the claim for good. So my wife called Cyberpower, again, and wanted to check the status of the claim; Cyberpower stated that they have not received any claim paperwork as of yet and was waiting until the 8th to end the trace process.

My wife had told the operator that FEDEX had already sent them paperwork for a claim. My wife was chastised for calling FEDEXand that was where my wife lost it. She explained to the lady (no cursing was involved, but a heated voice was used) that they we paid $1886.00 to deliver a product, a product that they have failed to thus far deliver to her. She explained to them that they needed to rebuild another one and send it to her, that she is 6 weeks into her schooling and needed this PC for her classes. The CS Rep had told her that they do not rebuild a PC until the claim has been paid and that we would be required to pay for shipping and handling for another PC. How can that be? The CS Rep had told my wife to stop calling FEDEX and that she was impatient and that we needed to wait for everything to settle out. My wife explained to her again that she was paid to provide a service which she is not providing. My wife asked to speak to a manager or owner. She was given to another person that, in a nutshell, said .what do you want us to do?

I have filed a complaint with the BBB, the WatchDog from Maximum PC, and contacted a reporter from the Pasadena Star Telegram (local newspaper) hoping that someone can use business peer pressure in helping us out in this situation. I am not asking for anything above and beyond what they should have provided to us already. I am not asking for a 40% discount or anything extra...just for them to stand up for their product and uphold a business standard that all online businesses should follow.

On 05/30/2006 I purchased the Gamer Ultra 8500SE customized computer from Cyber Power PCs website. I paid $1313.00. I was told my estimated ship date was one week later. It took ten business days to build it. Then five days to ship it through Fex EX. When it arrived (06/17/2006) two weeks after the invoice date of 05/31/2006 it would not power up. Mike from the tech support had me try seven or eight things to fix it, including taking most of it appart.

He said because we could not fix it it was a "Dead on arrival" system and needed to be returned for a NEW system due to the "Dead on arrival" portion in the limited warranty I recieved with the computer. He issued an RMA# and I sent it back the next day (06/19/2006). Soon after (06/20/2006)I called to try and get them to ship it sooner that the two weeks they estimated. I asked repeatedly and never spoke to a manager. I had called for a manager about three to four times, I never spoke to one. Then (06/27/2006)I called demanding to speak to a manager, I was put on hold and Steve answered. He said he was a manager and that the computer had shipped out that morning.

He also said it was all new equipment. Two weeks after I returned the dead system I recieved the same system back on 07/05/2006. All the serial numbers I had wrote down for insurance purposes were identical. The returned system still did not power up. The tech support James and my girlfriend ( I was to frustrated to talk) fixed the issue. THEY had forgot to plug the power supply to the motherboard at Cyber Power. WE had to fix the computer ourselves.

I tried again to speak to a manager and could not. So I just took the loss of time and accepted the poor equipment. However, three days later (07/08/2006)the LAN port on the ASUS motherboard faild. Cyber Power told me their hardware was fine. The SBC internet tech ran many tests as did an in home tech support guy to both found the hardware faulty. I called Cyber Power again demanding a full replacement within the week. The tech support could not approve that request. I asked for a manager. They said one was not available.

The operater said manager often come and go. She said to call back in fifteen minutes. I called back in ten, the manager was still unavailable. I requested to hold until his return, 45 minutes later I was disconnected. I called many time after that. I could not speak to a manager, leave him a message, talk with his secretary or his superiors, or get a time of his arrival. Later that day I gave in and called for a full refund. I was put on hold and two minutes later a manager answered the phone (David). When I asked for a full refund he said I had to pay for shipping to me ($60) shipping back to them ($60) and a 15% restocking fee ($187) because it had been more that 30 days past the 05/31/2006 invoice date.

When I argued that I only had the computer for THREE days of the SIX weeks past the invoice date, David said I only need to pay for the shipping ($120). I have spent six week trying to get a computer. I still do not have one.

I have had my computer struck by lightning and the company refuses to pay the repair charge (except for $35). On the outside of the surge protector box it clearly states, Lifetime Connected Equipment Guarantee$275,000, but CyberPower wont pay! All equipment was connected correctly as required; my cable modem was connected through the power strip, all my equipment was plugged in correctly, grounded, and everything done correctly.

In October it was struck by lightning. Three weeks ago I sent the old surge protector back in (they sent me a new one), and I also sent in EXTREMELY COMPLETE DOCUMENTATION of $577.04 in repairs, including a new motherboard, new hard drive, one blown internal USB cable, and about $225 in repair costs.

Today I received a letter stating my surge protector did not fail to operate as warranted under the Power Control Guarantee. There were no visible signs of damage from a surge.

It sounds like they do not believe that my computer was struck by lightning, but my documentation from Computers Plus (my local computer storeextremely competent people) clearly states that the repair was from lightning damage.

I have two written copies of the warranty. I will be happy to mail you the warranty, my complete documentation, complete with the phone number of my computer store.

In late November, 2003, my computer had a hard drive failure. No virus was detected, but the problem was a major one, and required repair of the Windows XP system, and caused loss of most of the contents of the drive. I contacted the company's tech support, and the gentleman worked with me by phone through several steps, then informed me that I would have to repair the Windows system, which my rrecovery disk couldn't do (it did not have the repair function files on it- which another computer professional told me it should).

I was offered no remedy other than to figure out some way to do that myself, so I had to take it to a shop and have the work done. I was unable to recover my Norton antivirus program (which was included with the system when purchased), but I could not reinstall it because I wasn't given a disk with the system. When I called Cyberpower about this, I was told I would have to go out and buy one.