Tried to use their crappy rebate card in a few places to no avail, including CompUsa's own website. The card is clearly marked debit, but the instructions are to have the receiver process it as a credit card. CompUsa's order page kept changing the card's expiration date to January 2008. Flakey company. I now realize I should never have purchased that extended warranty on my laptop.
Consumer Complaints & Reviews
After 1.5 years of waiting for my rebate I am taking action. Its not the money its principle. In Sept of 2007 I spent 2 hours on the phone with the coporate office who after reviewing my file determined yes there had been an error. Apparently my postmark was two days off? BUT because they were a good company they might make an exception (probably would after 1 hr on phone). I followed up 1 week later per their request and was told still o answer. As most I forgot about it until I found my notes. Today I called and was told there is no one else in the department anymore. Ironically the gentleman I spoke to was the same as sept 2007. I asked why he told me Yes then and no now, and his reply was he wasnt the manager at that point. I am filing a complaint with the AG's office. I will NEVER buy anything from Comp USA and NEVER recomend them to anyone.
I have endoured nearly 3 hours on the phone with numerous departments and was told today, sorry we just can't help. Your 100.00 rebate we owe you will not be sent. its out of my hands
I sent to CompUSA two months ago some e-mails asking about my rebates, but still I have not received an answer from the rebate department about my rebate check. I even gave my new address and many reminders about my reminders, but all failed; I have not received any message. I ask you to please help me get my rebates. Thanks.
I purchased items totally $259.90 on Sept. 2, 2007. The clerk told me how to fill out the rebate forms and to be patient waiting for the checks. I waited 4 months, and when I contacted compUSA by phone and e-mail, I was told I contacted them too late. They said I returned the item!! I didn't. I've submitted and gave them everything they've asked for and they still say my rebates are invalid. I purchased these items because of the rebates. I feel cheated and scammed by this company. One rep even told me over the phone I would receive my checks in 7 weeks. Then here comes an e-mail that says I applied too late. Good Grief. I hate eating $130.00 worth of promised rebates. Will NEVER purchase a rebate item again!!
At the time of my CompUSA online purchase of a ViewSonic Comoputer monitor, the web site said that I qualified for a free after rebate, Canon IP1800 Photo Printer. I was charged for the printer on my Visa account. After the printer arrived, I was given the information to get the rebate. I sent in all of the required info. I did not notice that the rebate form had a different qualifying date than the web site listed. Canon sent me a card which listed the reasons why my rebate was refused. 1) The IP1700 (wrong model number) had to be purchased, 2)The UPC symbol is not valid for this promotion, 3)The receipt was dated prior to the qualifying period. It is impossible to make contact with COMP USA by phone. I have tried two different numbers and have waited several times: 30+ min, 50 min, and 70 min. I am convinced that no one responds to any call.
I purchased a HP Pavilion PC and a 15 inch LCD monitor from CompUSA online, because they promised a total of $250.00 of mail-in rebates. I received $100.00 from HP in January of 2007 but to date I have received only a postcard from CompUSA eRebates. I sent them the completed rebate form and a copy of the receipt printed from my computer as requested. I also sent a copy of the packing list as further supporting data. The postcard from eRebates in Delaware stated that the order # and invoice # that matched the packing list was "invalid".
I called their 800 number and was told that online purchases require a receipt. When I explained that the receipt had been included and the packing list was simply supporting material they said they would forward my claim to a supervisor and I would receive an e-mail in 3-5 days. That was in early January.
They failed to pay $250 in rebates. Clearly not paying rebates is a regular practice because they are blaming to postal service.
Haven't had any correspondence since informing them I was referring this to CA state AG office.
In response to an advertisement, I putchased a $90.00 Norton Anti-Virus software protection that came with a $30.00 rebate. I received a printed rebate form from CompUSA and submitted it by fulfilling all of the requirements. I later received a letter from Norton that my rebate was denied because I didn't purchase the product from Best-Buy. I re-read the advertisement and rebate form and there was nothing mentioned about Best-Buy. Note that the rebate form was pre-printed at CompUSA. It seems that I am out $30.00 and I would discourage these rebates.
We purchased a HP laptop DV1420 November 6th, 2005 in CompUSA. Sent in all required documentation and paperwork to HP for $50 rebate and to CompUSA for $150 where we bought. Sent another letter early 2006 after no response. Thrid attempt July 2006. Sent last letter to Consumer Affairs in MA where we bought it.
CompUSA refused to pay $200 rebate on purchased Toshiba laptop: On 04/01/2006, I purchased the laptop for 1407.24 with the understanding I will receive $200 rebate back from CompUSA. On 04/10/2006, I sent in the rebate submission by US mail. On 04/14/2006. I contacted CompUSA erebates Customer Service after failing to locate my rebate entry on the web erebate site. The agent told me to allow a few more days.
On 04/20/2006, I called erebate Customer Service and was told to wait another week. Also I was told not to re-submit the rebate request by mail or via erebates web site or all submitted rebate requests will be voided due to duplicate entries. On 04/25/2006, I contacted erebate Customer Service and was told to forget about the rebate because it is already passed the 04/22/2006 submission deadline. Since then, I have contacted the retail store's Customer Service manager, CompUSA Headquarter, and erebate Customer Service and was told since I sent it in by US postal mail and not by entering the request online via erebates.compusa.com, there is nothing I can do to get the $200 rebate.
I purchased a COMPUSA 80 GB USB 2.0 External Harddrive for $84.99 on 11/25/2005. I was to recieve a $35 rebate. I emailed COMPUSA through their rebate center. They had no record of recieving my rebates and because I had mailed the rebate information they could not help me. And at the time of purchase I was not made aware that I could use the online rebate system.
Rebates from CompUSA- sent rebate on time. Sent rebate on 3/15/06, deadline was 3/18 for post office cancellation. Wondered if they ever sent customer product or mailing and product was delayed by post office? Nah, never happened. Obviously, post office mishandled, and cancellation date on envelope 4 days after deadline. CompUSA said, Too bad, we are very strict on deadline on cancellation date, we are not responsible for what the post office does. CompUSA=USED CAR LOT SCAMS
Failed to receive rebate after order. When CompUSA sent order it was suppose to be shipped as a bundle package. It was shipped separatly so was the billing. According to there promotion both items had to be on the same receipt. I obtained a receipt from CompUSA eventually after numerous calls, sent it with all correctly filled out forms and still have not received rebate. Order received 12/07/05 I have copies of rebate, Internet order, and E-mails from CompUSA.
I bought a laptop on Jan. 8, 2006 and it had a mail-in rebate of $200 in which i followed the instructions to a T and mailed out my rebate on Jan. 10, 2006. When i call for the status of my rebate they can't find my submission and are telling me they can do NOTHING to get me my rebate. I made copies of everything I mailed to them and they still won't do anything. At first they didn't even have a record of my online purchase and when i tried to dispute this with my credit card company they will not do anything either. I thought if they don't have any record of my purchase then i shouldnt' be charged for it.
