Compaq - Customer Service

The computer was purchased through Tiger Direct on 08/05/11. The computer purchased was a Compaq Presarion C056 219WM. The product number is XY871UAR #ABA. After about a month of usage, the laptop was opened. The screen was completely black and then it looked as if the screen had cracks. The laptop has never been dropped. I have contacted the company three times at their customer service number. The representatives are extremely rude. Request for managerial assistance are denied. I spoke with April and a representative named Isnal. He pretended like he did not speak English. The call occurred at approximately 2:31 on October 1st. The company needs to return my money or replace the computer. Their product and service is horrible.

I got a Compaq Presario 4862 in March of 1998. When I got the machine home, I hooked it up and turned it on, but nothing happened. Well, after two hours on the phone with tech support, they agreed to schedule a technician to "come take a look at it." After spending almost $3k on a new computer, it's pretty frustrating to have it be broken the second you get it home. Well four days later, someone came without any supplies and figured out what was wrong, so I had to wait another week for them to come back with a new power supply. At that time, two weeks after I bought the machine, it finally worked.

Yet another extremely maddening circumstance. The final blow came last year when the computer was hit by lightning. I needed Compaq to fax me a spec sheet on the computer for insurance purposes. They refused! They said it wasn't their business because my computer was no longer under warranty and they couldn't give me information on a discontinued model. So I got the minimum payout from my insurance company, which was much less than it cost me to replace the machine. Needless to say, I DIDN'T replace it with another Compaq.