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Compaq - Customer Service |
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Matt of Bay Minette, AL (4/26/01):
Later, when Windows 98 was released, I attempted to use my coupon for a free upgrade from Compaq. The customer service rep told me that my certificate number was invalid and I would have to pay full price for the upgrade. Yet another extremely maddening circumstance. The final blow came last year when the computer was hit by lightning. I needed Compaq to fax me a spec sheet on the computer for insurance purposes. They refused! They said it wasn't their business because my computer was no longer under warranty and they couldn't give me information on a discontinued model. So I got the minimum payout from my insurance company, which was much less than it cost me to replace the machine. Needless to say, I DIDN'T replace it with another Compaq. Report Your Experience
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