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Canon

Canon • Cameras • "e18" Error • Printers & Scanners • "Worldwide" Warranty • Rebates --- News • Canon Class Action Denied • Canon Leaves Camera Customers in the Dark • Canon Addresses Some Camera Problems But Not Others • Class Action Suit Charges Canon Ignored e18 Error

Ron writes:
I purchased a Canon Multipass C3000 about 10 months ago. The box had a sticker (added) stating "Windows 98 Ready". In fact, this machine would NOT work with Windows 98 in spite of a new driver CD from Canon, following around 30 hours on the phone at my expense with Canon "Tech Support" and numerous efforts to download drivers on their web site.

I have absolutely NEVER had an experience like this in which the manufacturer had such an uncaring and cavalier attitude. They knew this machine was NOT "Windows 98 Ready", and in fact they were [1] unable to make it "ready" [2] given to displaying no real concern for the fact it wasn't ready.

The outcome was that the retailer took it back and I paid the difference on a C5500 (color scanner added, legitimately "Windows 98 Ready"). Actually, this C5500 performs all functions flawlessly, but pity me and anyone else in the future requiring meaningful support from Canon.

I now take notice all of the "closeout" retailers have Canon C3000,C3500,C5000,C5500 "rehabs" stacked up like cord wood. Sam's Club has new C5500's for around $295. after rebate. Quite a blow to early buyers who paid upwards of $600. My overview of this episode is: potentially satisfactory equipment marketed with ABSOLUTELY no concern for the end user by the manufacturer. The only thing that saved me was a gracious retailer taking back the unusable C3000.

Allan of Houghton, MI, writes:
I own a Canon Multi-Pass L6000 Laser Printer that jams when multiple sheets of paper are pulled through during printing. I'm told that others have had this same problem.

This problem is very likely a common occurrence but the Canon Web site has no information. In fact, the "troubleshooting page leads NO Place!

Kim of Edinburgh, IN, writes:
I purchased a Canon BJC-5000 printer on 6/16/99. It kept giving the error message that the printer driver did not initialize; however, it would still print.

The error was annoying and would delay my work from being printed because I had to clear the error each time. Therefore, I downloaded a new printer driver from Canon's homepage. I reinstalled the new printer driver. After I did that the printer would not work at all.

The printer's light would turn orange and stay orange. When I read the manual it indicated a paper jam. There was no paper jammed in the printer.

I emailed tech support. He gave me some suggestions to try and said to call tech support if it did not work. They would discuss my options of returning the printer or replacing it. I tried everything that Dave from my email support had requested. It did not work. I called tech support (I had to pay for this call). They gave me the same suggestions.

I told them that I needed the printer replaced and they transferred me to a automated list of repair centers. I hung up furious that they had blew me off. I called back and got another person who said I had to take it to a repair center and if it still did not work then I could send the printer back for a refurbished printer. The printer quit working less than a week.

I have to pay for the phone calls made to tech support which was useless. I did return the printer where I purchased it for a replacement. The store was very easy to work with and I appreciate their help. Nonetheless, I had purchased the printer out of town, so I lost time and money traveling. I am self employed and time is critical.

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