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Kris of Maple ON (02/22/09)
Asked an Employee at the woodbridge store location at arounfd 2:30 pm or so on Feb 22 2009 for assistance to locate a Printer Ink for two printers. He asked if I know the Number of the ink and I said no and I only have the Number of the Printer. He siad to to go and check the Number on line, essentially go help your self I have no time for you silly little purchase. He took me to the Phone area and told me to ask one of the other employess to check the number for me. I waited for 5 minutes and notices that the employee were processing a credit application or so I went to the custoemr service desk for help. The employee at the customer service desk started to direct me back to the computer area and I told her that they are of no help.
Chad The Employee was in the customer srvice area and he was asked to help me again. He was taking me to another area to agin help myself and I lost it with him. I asked to speak to hios Manager and he saifd he is the Manager and nop one above him. I am a regular customer at Best Buy Chad needs to learn custoe r service 101. [Best Buy] have lost a regular customer and many more who I will discourage to buy becasue of my esperience. Every custoemr needs to be assisted when they approcch a uniformed employee no matter how stupid or how small the Purchase.
Chad did tell me if I expect him as Manager of the store to help me with my Printer Ink. Yes CHad I do and as a manager you failed to porovide Superior customer attitude. That's what brngs back people to buy not only price my friend it's service. You're dealing with Consumer goods. PS I wenty to Future SHop approach a staff who help to look for the Item found it for me and I made the purchase there plus I bough a Flash Drive for 15. [Best Buy] lost a sale for total of 115 for Ink for two printer + the Flash Drive and many other purchases in the future.
Donny of Mountain Home, ID February 20, 2009
Donny of Mountain Home ID (02/20/09)
My wife bought a Laptop computer from Best Buy in/around 2006. The computer has had several issues with staying connected to the internet and was brught in to the store for repairs (third time) a month ago. My wife has gone to the store (50 mile drive) and was told several different things, the last being new parts had to be ordered and it would be another two weeks.
Two days ago, my wife called to check the status of the computer, and was told they purposely DESTROYED the computer by sending it to California and it would be cheaper to give her a new computer! Now, several things make me so mad about this. Granted, my wife should have backed up the information and family photos (although she was told not to worry about that).
According to line 7 of their work agreement, they have to give 30 days notice before destroying property! We could have taken everything off the computer first, all of my two year olds pics were on that computer! Now, corporate says they don't send computers to California to be destroyed and the store has no paper trail of where the computer went? I am worried about identity theft, and to top it off, they want to give us a cheaper computer!!!!!!!!
Pics of my son since he was born are on the computer, not to mention personal/financial items. Pics I sent my wife while deployed to Iraq and family photos of a trip to Hawaii when I returned from overseas are on that computer. My wife is so upset over this, there is so much we will not get back. I wouldn't have an issue if the computer was accidentally destroyed through them working on it, but to just destroy it because it is cheaper and not tell us ahead of time, makes you sick to your stomach! Donald of Fond Du Lac, WI February 14, 2009
Donald of Fond Du Lac WI (02/14/09)
I had diagnostic work done on my computer and when I was paying the 200.00 I asked the clerk behind the desk if I could pay using a money order that I had just purchased prior to my visit there. He said certainly, just make it out to Best Buy. I did that and then the manager came out and told me that I could not use a money order. I had already made out the money order to Best Buy. I eventually left the store after paying for their services with my debit card.
I then had to take the money order to my bank, which refused to help and then back to the PDQ store where I purchsed it and they were kind enough to cash it in for me. This issued caused me a lot of inconvience. The manager told my name and address and said they would get back to me and try to do something for me. I never heard back from her, and they were very rude at this store. Their attitude seemed to be that it sucked that I believed them the first time when they said I could make out the money order to Best Buy. Lori of Marlboro, NJ January 22, 2009
Lori of Marlboro NJ (01/22/09)
For Christmas my parents purchased a toshiba laptop for me with the assistance of a sales representative at BestBuy. We were told this was top of the line 4 g ram and really powerful. This was purchased on about 12/15. It was given to me during Christmas and I realized that none of my software would run on it. I then went to bestbuy and told them about the situation and they told me it is running on 64 bits and for some of my software I would need it to run on 32 bits. The geek squad tried to fix it but could not.
They gave me a brand new laptop toshiba and said that when i start it up it will give me an option to run it on 32 bits. I brought it into my office (where I commute to once a week to Brooklyn) and they told me that they could not get it to work. I then brought it back to BestBuy and they told me that this computer cannot run on 32 bits. it is only a 64 bit laptop. They will not allow me to return it because i am past the time allotted for returns. I then told them that I cannot use this unused laptop and I did bring it back in time, however, they gave me another one and told me it would not be a problem to get it to run on 32 bits. The reason I am past the two week mark is because i thought i could trust what their geek squad said and took another one to try it. They are not allowing me to exchange or return it and I feel that this is their fault and misrepresentation of a computer!
This laptop is unused Terry of Sanger, CA January 4, 2009
Terry of Sanger CA (01/04/09)
I purchased my computer at Best buy stores. After only 7 weeks the hard drive failed. I took it in to best buy who has to ship it out for repairs. They kept it two days before putting it on a best buy truck. At that point it took 11 days to reach the place of repairs. Then because of christmas, it stayed at the repair center for another 6 days before they looked at it to discover the hard drive was out...like i told them.
Now they have to order the part. its been another 5 days and im not anicipating getting it back until another 7 days or so. so, its been 24 days so far to get a repair done on a brand new computer, and im sure it will be over a month before they finally get it back to me. I will never purchase another item at best buy.
Thuy of Norcross, GA December 17, 2008
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