Best Buy - Computers

I purchased a Compaq Presario notebook from Best Buy and was paid a extra $69.99 to have what I thought was a warranty. It is not. They charged me that price to setup my computer. Hp will setup your computer free of charge and you can purchase the extended warranty for $69.99 to cover any repair including virus, damage. etc. Nowhere on my receipt does it state I declined any warranty coverage yet when I took my product back to them. They told me I only purchased the PC setup and they can charge me up to $500 to fix my computer. I only paid $297 for the computer and $69.99 for the service. How can they do this, ripping people off?

I ordered a Acer Iconia 8 gb Tablet PC for Thanks Giving to gift it to my daughter for Christmas. I got a mail just before Christmas stating that they do not have the item in stock and wanted to replace me with a Iconia 32 gb tablet and assured it will be at the store for pickup before Christmas.

Waiting... Waiting and on Jan 24, they sent me another mail stating that they do not have the replaced item in stock and wanted to replace the Iconia 32 gb tablet with a Asus Eee Pad transformer 32 gb tablet. I called and ordered for replacement and they assigned me a case number. Till date i.e. Feb 08 2012. I did not get the confirmation nor the item, when I called them the service representative says he doesn't know how long this would take. But for the last two months, they kept the money on hold on the Credit card, as it shows me on my pending transactions; only recently it seems they removed it.

I even posted this on their community and some moderator used to reply saying that my order will be taken care of very soon & please be patient; but after Christmas no one is even bothered to answer your concerns on their community.

Could some body assist me in this regard and stop Best Buy from doing all this spoil sport. I would have bought somewhere else and would have gifted my daughter on time rather than waiting this long.

I bought a new Dell desktop from Best Buy last fall. The computer shuts off randomly all the time. I brought the tower in. In January, they sent it to the factory. They had it for two weeks, and it's doing the same thing. We want to return it. Please advise, we are getting nowhere. They put in a new hard drive.

I went in to Best Buy on 7/16/11 and bought a Toshiba laptop. The guy I bought it from told me if I had any problems, I could return it within a year. And I bought viroid protection and the geek support along with it. The computer crashed like 2 times already. I brought it to Best Buy to fix, in which they tried to send it off and got the hard drive changed. Now they want another $40 so they can finish it. But when I bought the computer, the guy said that the backup disc was supposed to come with it and it didn't.

So, I went to the store and wanted to return it, but they wouldn't let me. I called customer service and got transferred about 20 times. Then, one lady told me that she was going out of her way to get my money back. Then, she called the Lafayette store and it was going to be up to them to see if she could. She put me on hold, and I got disconnected.

I called back and another lady told me that the other lady lied and she gave me false information and that she was going to give a $40 gift card. I told her that I didn't want that; I wanted my money back. Donate said she would call the Lafayette store to see if they would. Then, some girl picked up and transferred me to the manager. After that, I have gotten the worst customer service ever! He told me that nobody called the store for him when 3 of your employees said they called and talked to him and the geek squad guy. And he kept talking to me as if I made everything up, after I just talked to a girl and told my story and she said the lady from customer service did call the store. Then, the girl transferred me to him.

At 4:17am on a Friday, I placed an online order for pickup in a store. The advertisements on the website and on television said in-stock items can be picked up in as little as 45 minutes. I confirmed on the telephone that the item was in stock at the store I selected. I entered the name of the person who would be picking the computer up. The charge was approved by my credit card provider at 4:17am. At 8:00 on Friday night, my daughter who we designated to pick up the computer was unable to pick it up because the order was still pending. At noon on Saturday, I spoke to several persons on the phone who said the order is still pending and there is nothing anyone can do about it and nobody knew why it was "stuck in processing".

On January 3, 2012, I went to Best Buy, to buy my first computer. I looked around and decide on the all-in-one. When I got home, I didn't open it right away. When I finally got a chance, my computer wasn't in there. Someone put a coat, some boots, and two cans of corn in some wood. When I took it back, they laughed at me like this happens all the time. My husband went to costumer service, while another person just went in, and got the new one in. They just handed it to us, with no apologies. You can't imagine how it felt.

My father and I purchased an Asus Transformer Eee Pad (16 GB) TF101 on black Friday. Recently it stopped charging. We took it to the same Best Buy and they said they could either give us $249.99 store credit (current price is $399.99). They said they were no longer in stock even though it's obvious that online they are. We even told them this and they said the version on Black Friday was especially made just for that sale. And they no longer have those in stock.

Now its pretty obvious from a business view point that a manufacturer would not make millions of products which leads to lower costs and then change their production just for one sale. This economics 101 and Best Buy was definitely trying to mislead its customers. The Black Friday "special" tablet has no difference to that of the on they have in stock online. The TF101 is the same exact tablet. They might have only changed the Model # or SKU. Even more proof is that the latest firmware update was delivered at the same time to all TF101 at the same time, including mine.

As we all know that firmware updates need to be specialized per each different tablet version. So why would Asus roll out the same exact firmware update for two "different" models? Because they are the same exact thing! Only the model number is different. This is not only extremely misleading but their own employees do not understand this. FYI, the Black Friday model # (which I have) is: TF101-X1. And the one they 'other' one they have is: TF101-A1. Now there have been reports that on Black Friday, the store managers were also selling the TF101-A1 for the same price as the TF101-X1 since they ran out. Once again, why would they do that? Because it's the same tablet! Only the product number is different. And they are not willing to comply. Please see what you can do and get in contact with me ASAP. Thank you for your time.

Do not order from bestbuy.com. We chose to order an item that was not available in the store. Item was ordered two weeks before Christmas. No email communication. Two days before Xmas I called customer service. They told me item had been delivered to store three days earlier. So, with order number and UPS tracking number in hand, we go to the Best Buy store. They tell us item is not released for pick up yet. If we want the item, they can give it to us but we will have to pay that day. Assistant store manager said this was the only resolution. Then we would have to follow up with bestbuy.com for credit. Two weeks later I am still trying to get credit issued. I have been transferred, hung up on, etc. Horrible company. I will never do business again with Best Buy. I'm about to file with Better Business Bureau.

I placed an order online for a canon SX230 camera. I chose the store pickup option because it was in stock according to the website. About 2 hours after I placed my order, I received an email informing me that my order was ready for pickup. I printed out the email and went to the store. I was told that the camera I ordered was not available and they had no idea when or if it would become available. Of course my credit card had already been charged for the camera. If there isn't a law against charging a person's credit card for an item that the company doesn't have, then there should be. Best Buy offered to have one shipped to my home if one becomes available but refused to waive the $4.00 shipping charge. I told them to stick it and canceled the order. Still waiting for a refund. I filed a complaint with the BBB. We'll see where that goes. Buyer, beware if you shop Best Buy online. I never will again.

I went to store to look at computers and to see about purchasing one and had a budget in mind the sales rep Mike talked me into trying a Lenovo all in one which was on sale. When I got the computer home and set it up, the mouse and keyboard stopped working during start up and when I called the store for technical support, I was told to bring it back which I did and spent over an hour there why the Geek Squad checked it and found nothing wrong. So I brought it home again and set it up again only to have the same thing happen and called back a second time and again was told to bring it back to the store for a possible exchange.

I even asked this time if someone could make an appointment to come to my home to make sure it was set up correctly and was told that they do not do this and no this could not be done. I would need to bring it back to the store which I did for a second time that day and again spent over an hour while they checked it and checked out another model before I left the store with it and could not find anything wrong with either one. So I brought the second computer home and set it up only to have the issue again with this one since by this time the store was closed. I waited till the next day to call the store again and ask that someone come out to my home and was told no and to bring it back to the store for an exchange for another brand and or refund.

When I got to the store, I asked for the store manager who spent maybe 5 minutes listening to my issue and then had the Geek Squad supervisor come over and then the store manager left and disappeared and the Geek Squad supervisor refused to exchange the computer for another brand for the same price I paid and insinuated that I had done something to the computer and or did not know how to set it up or set it up incorrectly. I asked for and received a full refund but informed him that I would never patronize the store or recommend the store to anyone or that brand of computer.

I have since purchased a Dell at another vendor and installed it and it works perfectly. I called the store and left a message to this effect with the Geek Squad supervisor as well as called Best Buy's consumer relations department and registered a complaint with them and called them back when I got the Dell and let them know as well that it was the computer and not me that was the problem. I felt that after 4 trips to the store in 2 days and 2 computers, the least that could be done was to replace the defective one for another brand for the same price and was very upset that the store manager disappeared and did not take my complaint seriously.

I kept checking the status of shipment, yesterday 12/13/11, I checked and it was to be fulfilled in one day. Today, I received an email that stated it was on back order. If I had known it was not going to be here on time. I would have already shopped around and found a different one for a reasonable price. I would of had 17 days to shop.

Now, I am faced with a week and a half to shop. When I called CS, the representative stated I could cancel my order. The representative could have said you can cancel your order or we can see what else we may have in stock that will work for you or you can cancel your order and we can see what is comparable in price or we can offer you a discount on a computer we have in store. But no. I received horrible customer service. They are like robots and only repeat what they are told to say. Inconsiderate. Poor customer service. What ever happened to going above and beyond to satisfy your customers?

Ordered a computer online and after the order was placed and accepted on bestbuy.com. We received an email informing us that the unit will be shipped in 1 - 2 weeks, and "We apologize for the inconvenience, If we do not hear from you before we ship your item, we will assume that you accept the delay." So we bought the system locally at bestbuy instead, then we called bestbuy 24 hours later and were told we cannot cancel the order!

I went in to browse touch pads, specifically the HP touch pad. Best Buy had a previous special where, if you bought an HP laptop, notepad, or desktop computer, they would bundle the HP touch pad for an extra $149.00 with it. I was approached by a sales rep, Tina, who asked if I needed help. I inquired about this special, and she asked the manager on duty, Carmen, who said no. Tina told me the store had 2 HP touch pads left in stock. I then asked what was the price, and if it's around $500? She went back to the same MOD, Carmen, who told her the touch pads were $199.00, and yes, there were 2 left.

I asked if they had layaway, and Tina told me no. I told her I would be back. I went home to pick up my cash, and went directly back. I went to the customer service counter to buy one. It was only about 15 minutes later, because I live about a mile away. It took 15 minutes to produce the HP touch pad. I was informed that the price was $699.00. I spoke to Tina who told me that the MOD, Carmen, had given her that price. I then asked to speak to the manager. It happened to be Carmen. She admitted she told Tina it was $199.00, then she told me she would not honor the price that was quoted to me.

I was quoted a price, and then denied the price given to me. I can not afford to buy the HP touch pad at their "new" price. I called Best Buy consumer complaints to log a complaint, and was told to call back, and ask for the general manager. I called back and was told the GM wasn't available. I asked when that person would be available, and was then told that he was out on medical leave. I asked to speak to who was in charge. I was given the runaround, Mary (the phone person) said there was no one in charge. I then asked for whoever was acting as stand-in GM. I was placed on hold. A few minutes later, I was given the name Aracelli (no last name). I asked to speak with her, and was told she was unavailable. I then asked when she would be available. I was told she was at lunch. At this point, I said I would call back. I called back 1 1/2 hours later, and no one picked up the phone, after 30-40 rings. I feel that I have been given false information on all accounts. I will attempt to call tomorrow morning to speak to a "real" general manager. I feel lied to and cheated out of a quoted price, that was not honored.

I bought on 11/24/11 at 0200 one Blackberry play book tablet. Money was withdrawn at 0204 and all good until 11/27/2011 at 1900 when I got an e-mail saying the order was cancelled. I was on the phone with the customer service 5 times. The signals were lost. They transferred me to a number where I was getting the busy signal. One guy from the customer service told me he didn't have any idea why the order was cancelled, but it was showing cancelled on 11/27/11 at 1600 by an administrator.

At least, I got a cold woman on the phone, saying the order was cancelled because they didn't have it in stock anymore. When I said if I can get a different deal, they told me they would refund the money in 24 to 48 hours and they don't offer rain checks. I told her I got screwed up because I ordered from Best Buy instead of ordering from Staples or Office Max or Office Depot where they had the same deal. I lost those deals because I did the mistake and I ordered from Best Buy. So, where is the customer service? Why did they sell what they don't have? What I am doing now? I will never order from them online.

I went into the store and went to the computer section and asked where the accessories were for the HP touch pad are. One of the employees said we have to move something on the top shelf and I did not get an answer from anyone so my wife and I walked out. If Circuit City was still open, I would take my business there. So now I think I will shop online directly from HP and bypass your company. I need to buy two new computers. I thought I would let you know about this incident. Thank you.

I purchased a new Dell laptop computer for college in July. It shut itself down after operating for several minutes. I returned to Best Buy within 2 weeks. The Geed squad had it for a month but couldn't find the problem. They told us we couldn't get a replacement for this lemon.

I talked to Dell on the phone multiple times (Indian technicians) but they were of no help. I hired a computer technician at the university who reloaded all software and found a hardware issue. Five months later of still no computer, we shipped it to Dell, who wants money to diagnose the problem on a computer that we have not been able to use. We had $600 and over 40 hours wasted on this.

I went into Best Buy because my computer had broken, and I had the three-year guarantee where if I brought it in, they would give me an equal-value computer for free. When I went in, they gave me a limited choice in computers that did not have any of the specifications as my other laptop.

I purchased a new computer in February 2010 and it has never worked right. I have taken it to the store over 15 times and the Geek Squad sent it out to be repaired 5 times. I contacted Best Buy Customer Service and I have been told on three different occasions that they would sent an "RA" number so that I can exchange the "lemon" computer for one that works. However, nothing has been done and I have a "lemon" computer that has been in the store for repair more than with me and I cannot find anyone who will help me. I am very frustrated.

I bought the computer so that I could use it for work, however, it would not function properly so I have lost numerous appraisals. I have no computer to fill out proper work unless I use other family members' computers. Our company sends appraisal requests via e-mail on a first come, first serve basis, but I have no computer to check the status.

My son bought an iTouch at their Lakeland, FL store with service agreement. He dropped it by accident on Sunday but could not go to Best Buy because he was working. First thing Monday morning, he was there but they would not honor his agreement. I talked to a manager and store general manager and corporate and tried contacting district manager, to no avail. Bottom line is, they have no desire to go the extra mile and take into account the fact that he could not go to their store.

I bought a computer from Best Buy for $450. Eighteen months later, the on and off button is not working. I took it to Geek Squad and I have in writing an estimated repair of $106. It seemed steep for the button but I agreed to the price in July 2011.

Six weeks later, I got a call from the goonsquad to come pick up the computer for $667 bill. I have spoken to numerous best bully and goon squad representatives but no one will honor my contract showing $106. They said that they have an agreement for repairs at $667. I was never contacted and I never agreed to $667 repair cost on an 18-month-old computer that cost $450 new. I asked for proof or anything in writing or voice recording but there was none. There's just the goon squad notes in their computer saying that someone in my family agreed to the $667 charges.

Do not trust them or pay for their rotten service. Our family will never buy from best bully or goonsquad and I am preparing for small claims court case. It's not really worth my time because I work and I am in school full-time and I am under great pressure, but the principle of the matter motivates me.

We purchased a MacBook less than a year ago from the Best Buy in Columbus Circle in Manhattan (1880 Broadway New York, NY 10023). The sales representative also sold us a protection plan that "covered everything". A cup of water spilled on the keyboard, so we brought it to Best Buy for service and they told us that water damage was not covered. The Geek Squad said that we bought the wrong warranty, I should have bought a different warranty that covered everything (we were never offered), and that I had to buy a new computer. So now I'm stuck with a computer and a warranty I can't use. I called the manager, Samir ** and left a message for him but he never returned my call. I then called customer service and they said the same thing. After this experience, I am cancelling our Best Buy card and will never shop there again!

I bought an HP laptop from your store in New York City on 08/24/11. I am from Elmhurst, NY 11373. My customer service pin is **. I am a serving army colonel who was on leave to USA. I have no code of Office 2010, so it is not working in Office 2010. Please forward me the code.

GS **

On 10 Sept 11, I came to buy a Mac computer. The representative of Best Buy whose name was Mark was helping us and he offered an out of box computer. He stated that it was a brand new computer with three months of guarantee from technical support over the phone and a year of guarantee from the manufacturer and Best Buy. The computer was on sale for $1,025. As it was out of box, the price was reduced to $900. We paid the price.

They brought out the computer and we noticed that it had a scratch. We had suspicions that the computer was used before but Mark called the manager and they guaranteed that computer is new. It has never been used and if I buy it, they will install all the programs for free that same day between 8 and 9 PM. We trusted the manager and Mark believing that it was a new computer.

When we came to pick the computer, I was insulted by Geek Squad stating that nothing was installed on the computer. They told me that I was not their priority because I didn't pay for the installation. The manager asked us to wait 15 minutes, then, we were forced to take it as it is as we had to go next day on vacation.

When we brought the computer home, it appeared that it was not ready for usage. We went to Apple manufacturers and were astonished to find out that the computer was already in use for three months. They cannot help as the computer was activated on June 2 and the technical support had already expired. They also consulted us to take the computer to Apple store to find out its status.

Apple store diagnosed that the computer was in use since 2 Jun 11. They also indicated the deep scratches on rear housing, that the cord was not original, and that the additional components ( mouse and board) were already worn out. We were also told that the manufacturer's guarantee was reduced for four months and there was no phone support left. They advised us to go to Best Buy and have them replace this computer into a new one.

That same day, we went to Best Buy asked for Mark or the manager but they were not there. Another manager came and after explaining the problem we had, we requested that they replace it with a new one or to refund the money. This made him very angry and started insulting us, telling us that we are not competent in computer. He told us that he will not replace the computer and won't give us any refund.

He declared that he won't discuss this with us anymore, telling us to get out from his store and that we can complain to anyone we want and nobody will help us. It was his store and he was in charge there.

I purchased a desktop PC. Shortly after return period, the video failed. The PC has one year manufacturer's warranty and has since been repaired 5 times; twice by manufacturer and thrice by Best Buy (after much begging). The PC still doesn't work. I cannot file a claim against the manufacturer because they do not have a registered agent in this state. Doesn't Implied Warranty of Merchantability supersede the manufacturer's warranty in this case? Isn't Best Buy responsible for this defective product?

I bought an HP computer from Best Buy in December. It started being very slow and unproductive. I brought it back in July for repair. The Geek Squad person told me I had a virus, but also the hard drive was defective. They would replace the hard drive.

I did not understand how I had a virus because I had the anti-virus software from Best Buy on the computer.

I was told to call HP to get the "restore" disc for the computer and it would cost me about $20.00. Once I got that, they would repair the computer's hard drive by replacing.

I called HP and they told me I needed the product and serial number. I had to call Best Buy back twice to get this information; then called with information, and was told by HP that now I needed the Build ID. I was now two hours into trying to get my computer fixed. I was told that Best Buy would not get the restore disk.

I had finally had it and asked to speak with a manager. Manager Matt was VERY condescending when I asked him for my money or a credit to my account back. I was done with the HP and Best Buy experience. He told me that I had not purchased the warranty and that I had a "virus". I explained that I had two types of virus protection on the computer--Norton and their pushed antiviral "web root". I was told that they "cancel each other out", and therefore are rendered useless.

I checked with another company who sells electronic equipment and was told that this is a complete fabrication.

Matt at Best Buy stated he was "the only one with authority at the minute" and refused to give back my money or a store credit because I did not buy the black tie plan. Also, that the virus was my fault even though I was told by the salesman that the Norton and web root would be fine together. When I told Matt about it, he basically called me a liar (wow), and he was not going to assist at all.

I was out of their 14 day return policy and basically lucky they were fixing my computer at all because I did not buy their "black tie" plan (even though the computer is still under warranty from the manufacturer).

Basically, buying their black tie plan ensures that you will be helped in case of the product being defective. Whatever happened to standing by a product that you sell in YOUR store that YOUR sales people recommend without buying extra insurance?

Seems like really bad business to me.

On April 10th 2011, I bought an open box Mac computer and then, I tried to install a software name "Mac OS X Snow Leopard" and it would not let me install; it makes the computer freeze. So I went to Best Buy to return the item because it does not install the software. They took the CD out from the computer and said that nothing is wrong with the computer. They also told me that if I wanted them to install the software which he was charging me. I told them if I can exchange the computer or pay the difference because this computer freezes; when I want to install the program. The supervisor told me that I had 15 days to return or exchange but I told him that it was only 20 days when my computer started to fail on me. Now I`m scared that my computer is going to get worse.

I just need help to exchange my open box computer for a new one. Maybe that's why they returned the computer. This open box computers cost me around $2000.

I went to Best Buy #1125 in San Francisco on Black Friday to get the $149.99 advertised Intel Atom Processor. I waited in line for two hours because an employee said they have 27 items at that time, so I thought the odds of getting it is high. Only to be told when it was my turn to pay that I have to add $49.99 for the PC setup which is part of the Compaq package. Although, I was predisposed to spend only 149.99, I ended up getting the netbook with the additional $49.99.

I went to work after purchasing the netbook and as I looked in the receipt, I saw that the setup was not by compact but by the Geek Squad. I feel like I was ripped off because your store was selling the computer at a higher price than advertised. I think your false advertisement just lured many of us that day into buying the same advertised netbook at a higher price. That afternoon after work, I went back to the store to get a better explanation about the item charges. I spoke with the manager. He told me that he knew that they ran out of the netbook this morning and started offering the same netbook that have the setup for an additional $ 49.99. He told me that the setup is by Compaq and not by the store and that was the same statement I got at the the counter.

My argument with the manager was why didn't they tell us ahead that are out of the item and they would charge an extra $49.99. for an upgraded one. He kept saying that the set up is part of the Compaq package. But then on the receipt clearly shows that the setup is by the Geek Squad. And it even says that it's originally $ 69.99 and they are giving a $20.00 discount. And the manager said, it's the way it is and I don't want to be a broken record about it. So, I just returned it and said nothing. I feel that Best Buy made false advertisement on this Intel Atom Processor by Compaq just to sell this netbook. Nowhere in your printed advertisement said that one has to pay 49.99 extra for the setup. If you guys placed it there, I am sure people would not feel ripped off because we would have been prepared mentally that that is the cost we will be paying for the netbook.

I am sure a lot of people feel the same way I do, after waiting in line for two hours. Someone from your store should have informed us that the advertised $149.99 netbook is no longer available. If that had been done, I wouldn't have waited for two hours to be disappointed.

I bought a video card for my PC six weeks ago. I selected it with the help of a worker at the store who indicated it would work on my PC in order to support a radio-controlled airplane simulator I bought for my son.mI was not able to try to install it until five weeks later due to my work and travel schedule. When I had the opportunity, I found that the card was the wrong type, and would never work in my PC. I returned to the store to exchange / return it and was told since it was six weeks past the purchase date, they "could not help me." No, they should have stated, "We choose not to serve you, and will take your money anyway."

I bought a refurbished HP desktop from Best Buy. They told me I had 14 days to come back and get a protection plan for $70.00. When I returned a few days later, they then told me I cannot have one for a refurbished machine! The first employee offered it to me and it is offered online as an added option with the product. Even thought it is still on their website with this computer, they will not honor it! They told me I should return the desktop, then re-purchase it online and select the protection plan!

I have never heard of something so ridiculous as to return the machine after I have transferred all my information into it. All this for a $70.00 plan that they couldn't give me? They lost $70 from me and a customer. I will never purchase another product from Best Buy! They are the worst.

I have been a highly loyal customer of Best Buy in the past, but those days are officially over. On 9/7/2010, I ordered a bundle that consisted of a Toshiba laptop/Canon all-in-one printer (the printer was 'free' with the purchase of the laptop). At the same time, I purchased a copy of Norton Antivirus. The laptop was sent out, but there were significant shipping delays with the Norton software.

On September 20, I was offered a credit for the Norton by online customer care to make up for all the issues with shipping, but that offer was rescinded the next day because "now we show it as being received." I was then informed that the printer was on backorder and that it would last for up to 30 days. I extended the backorder on or around October 8. Today (11/4), I received an automated email telling me that my item "remained in backorder" and, therefore, it was cancelled.

There was no notification, no offer to extend the backorder, and I wasn't even given the full 30 days of the extension. As someone who has spent hundreds upon hundreds of dollars with Best Buy in the past (including multiple computers, cameras, video game systems, you name it), I am absolutely appalled at how this order was handled. I feel this is highly akin to a bait-and-switch tactic and that they were intentionally deceptive in their business practices.

I believe that Best Buy offered the bundle to entice people to make the purchase and that their company had no intention of ever supplying the printer, which is a very common one and is generally widely available at retailers in my area. This order has been mishandled from start to finish and customer care has been lackadaisical at best. The purchase was a gift and because of the lack of a printer, it has not been usable for its intended purpose for two months. I will now have to go out and purchase a printer separately, which will lead to additional expenses, of course.

In the last 2-3 months, I purchased four computers and many accessories from BB. Last time, I specifically asked the sales agent for an Office 2010 license for 3 computers, but that is not what I ended up getting. Instead, I was sold a license for only one computer even though I asked specifically for three. Now, I am told I have to go back to the store and pay an additional $30 dollars for the full license. Thirty dollars is nothing in my book, but I refused to pay additional for something I asked for in the first place or to leave my work to get this thing swapped. My time is considerably more valuable than their lousy $30.00 and I would rather pay for the full license elsewhere. I had all the intention of purchasing many more products from BB for my business, but I have had enough aggravation and lack of consideration and proper support to last me a lifetime. I shall never set foot at any of their stores again!

They are rude, they said, "If you don't like it, bring it back. " I paid $758.00 for a computer kit after 4 hours. I needed help. They again said, "It will cost you $99.99 to fix it". So, we returned it and went to Walmart. Walmart treated me very well. The whole kit is $250 cheaper and after 1 hour, it was up and running. Thanks Walmart! Forget Best Buy!

I was sold a computer from a liquidation bin. I was not told the computer was on liquidation sale. The sales agent apparently was the computer department head. I was shown a Microsoft Office software pack and told it came with the computer. The pack was an Office Home and Student 2010. It does not contain Office Outlook. Hence, I cannot send and receive e-mail in a professional manner. I was charged $270 to install a software I cannot use. In fact, I had told the seller that I had Office Standard. I was overcharged for the machine and then charged $270 to install a software that is of no use to me. I am ashamed to have been associated with Best Buy. What a misnomer! I want a complete refund and an apology.

I had gone to the Best Buy store to buy a netbook. There were couple of attendants in the store, but they were all busy chatting at the billing counter. After hunting for a representative, I finally got hold of one. As I started asking him more details about the product, he would just say that give me a second, "I will go and find out and then will not return for couple of minutes." This thing continued for almost an hour. After wasting an hour with the sales representative, I decided to get hold of another sales representative, who was even worse than the first one. After some hue and cry, I decided to speak to the store manager, who just told me that all the guys are new, apologized and vanished.

I fail to understand that how come renowned stores such as Best Buy have such a horrible customer-friendly staff. I realized that there was no point buying from a store. One can get much better customer service and prices online. I will never advice anybody to go to this specific Best Buy store

I purchased a Gateway computer on 4/19/2010. Just recently, the hard drive went down and would not boot. I took it back to Best Buy to see what they could do. They sent it off to be repaired and told me I would have to call Gateway and get a recovery disk, as they could not do that, to get the computer back to the way I bought it. Okay, fine, no problem. But when I called, they told me the software warranty was only for 90 days. And I would have to purchase the disk from them, even though the hardware is warranted for 1 year, and that is what caused the problem to begin with. It was the rudest customer service department that I have ever dealt with. The tech support just told me to go to the website and hung up on me.

I looked up the terms of the warranty. Under the hardware section it states, and I quote exactly, "The scope of technical support consists of helping you diagnose and resolve problems with defects in products covered by this agreement, and for PC products, reinstalling the factory-installed operating system and (software) to restore it to the original factory configuration." I kept mailing them back stating this and they kept responding with "There is nothing they could do." It was a hardware problem that occurred and they don't care. They were just saying that it's past 90 days and I'm brushed off by them every time. I highly recommend whoever reads this that they look elsewhere for a computer. Do not use Gateway! They have the worst customer service ever! They will not stand by a warranty that it states in their terms of the warranty that they warrant. It's an absolute joke for a customer service department.

I purchased a new computer two years ago (Gateway desktop) about $1200. After almost two years, the motherboard stopped working. Took to Best Buy since I paid about $150 for a two-year warranty. Was told it was the motherboard and would send to fix. About two weeks later, picked up the computer. It was working and nothing had changed from desktop. I lost no files or info. At that point, I was not informed that it was a refurbished part. I did get a receipt to show replaced part that cost like $130.

Not even two months down the road, exact same problem. I turned on the computer to a blank screen. Mind you, my warranty was now up but I took it back to Best Buy being that I bought it there, hoping and thinking it should not be the same problem. I had minor surgery and was not able to go to the store. My husband took it, to our disgust and great inconvenience it was the exact bogus, defected part (motherboard) they put in was on the bomb again.

At that moment, we learned it was refurbished. My whole thing is why as critical as a motherboard (the heart of the computer) put in a refurbished part. If it had been any other part, I would expect to pay being that the warranty was up. Of course, after all the phone calls to corporate, dealing with the illiterate computer manager, Sean, they were not budging. After my hubby was at the store for three hours and I was on the phone for almost three hours I gave up for the time. I was greatly inconvenienced as after my surgery, I could not communicate with people who had well wishes and lived different parts of the world.

Went back about two days later, kept being told by the manager would be there daily and he was not, obviously we were being blown off. Finally spoke to the manager, Jamar, and with no understanding or a little sympathy nothing was getting done. At the end of it he told us to send the computer back and he would see if he could do a little something off the cost. This was after my hubby went to another Best Buy manager about the situation and he called Jamar so if it was up to him we would be at a total lost. I did ended up losing out all the way around. I certainly did not trust Best Buy to send the computer back again. I had to fork up another $200 to get it fixed by another computer shop but felt more confident in this guy as he gave me the old motherboard and replaced with a new part and brand new fan compatible with the new motherboard. I also knew it was new because I lost some files but it is okay. I replaced them. He was also nice enough to install Windows 7. So the long and short of it, I got robbed buy a giant retailer and helped by the little man so buyer beware of Best Buy.

I purchased an HP computer on 9/15/09. It stopped working, and I took it back to Best Buy on 7/5/10,since it is still within the 1 year warranty. My computer has been sent to Kentucky 3 times, to no avail. It is still not working. I received a call from 800-433-5778 Geek Squad, stating my computer had been junked, and I could go to the store to get a new one, called the Leesburg store. They stated they needed a number from the Kentucky location to proceed. I called Kentucky again. They stated they had not received the computer? I am fed up with Best Buy. I want a new computer. Obviously this one is a lemon. At this point, I would really just like my money back

I bought a laptop computer at Best buy. The total was about $450.00. I did not want all the extras such as geek squad, virus protection etc. After looking at all the computers while they kept pushing these extras. I kept telling them no. Well, after awhile they suckered me into it. I paid $125.00 for the extras that covered my new computer and my other desktop I had at home. When I got home, I uploaded the software on both computers. (keep in mind my other computer never had virus protection and had not gotten a virus for more then 4 years). 3 days later my computer had a bad virus. I called the geek squad and they told me they could not help me and I would have to take it back to best buy. I took it in and they told me I would have to pay another $200.00 to see what was wrong, not to fix it, but to see what was wrong.

That would add up to $325.00 just to see what was wrong and paying for the protection they lied about. They told me that because the virus protection is not 100% effective that they would not do it for free. The virus protection could be 2% effective or 5% or 20%, who knows, and the fact that the whole time they were selling me the computer and begging me to buy the extra's, they never told m that it might not protect my computer. It also seems funny that I have never got a virus until I installed their virus protection. They were smart a **, sarcastic and rude. They could have a virus right on the virus protection software. I run my own business and all my information was on it. The extras are worthless and they lied through their teeth.

Now I will have to get the virus taken off by someone else and hope I can save the information that was on it. List of customers were on the computer and all my templates, work that took me years to complete. I will lose thousands of dollars if they cannot retrieve the information, not counting the money I am loosing right now from not being able to use my information to sell more merchandise. Best Buy is a rip off and should be sued.

I purchased an HP laptop one week ago. Over the weekend, I discovered the wi-fi feature didn't work. When I took it back, I was told it was either a software or hardware problem. Either way, I had to replace it with a new one and backup all my data it would be an additional $150.00. When I bought the laptop, I bought the 3 year extended warranty for over $250.00 and was told it covers everything. No charge replacement or I could call HP myself and see if they can fix it. I don't think these geek squad guys can find an a/c plug unplugged, much less fix a computer. Thanks for nothing geek squad.

Earlier this year, my husband and I decided to buy a new computer from Best Buy. My husband bought a display model right off the shelf on 03/08/2010 in Bourbonnais, Illinois. When we bought it, the salesman told us that the computer had some memory changed in it before we bought it. We had the salesman take the computer apart to add more memory before we left the store. The same day we bought it, we had to bring it back to the store because not all the connections were reattached. But of course there was no paperwork done at that time by the geek squad.

By June 1st, our new computer started to have problems. When we would turn the computer on, all it would do is go to a black screen. We took the computer back to Best Buy. The Geek Squad told us that our hard drive was bad, and that it would cost us $100 to take our files off the computer. We told them no and brought the computer home to think about spending $100 to have a few files taken off of it for us.

We were debating through the month of June on what we were going to do about the computer. We decided to take the loss of the files. We did not have much on the computer since we only had it for a short time. We returned the computer to Best Buy on 07/02/2010. We wanted the Geek Squad to fix the computer and replace the hard drive. We were told that the computer was still doing the same thing as it did before. We told them to go ahead and fix it. Two hours later, we get a phone call from Best Buy. We were told that the serial numbers did not match on the hard drive and that we must have switched them. The hard drive that was in it was from 2008 and there is nothing that Best Buy can do for us. What angers us the most is, why didn't they tell us this when we brought it in June? And how could it do the same thing in July if it was a different hard drive? Best Buy would not listen to us.

My husband and I were furious. The acting manager told us that it was not possible that Best Buy sold us a computer with different parts or changed the parts on us. Where is their proof? How can they say that when they had our computer three times? Also, unfortunately, we bought a computer right off the shelf that had already been opened. How do we know what we were sold?

The reason for writing this letter is because we will not stop trying to get our computer fixed, replaced, or even get a refund. Best Buy automatically blamed us for switching computer parts instead of admitting that our computer had been in there hands three times, and it was possible that we were sold a computer that was already tampered with since we bought the floor display model.

After speaking to a few other people, we are finding out that this occurs quite often. Our friends have been given the same excuse. You have tampered with your product, and so nothing can be done about it. So now, we are at a loss of $389.09. Because of this issue, I had to borrow a computer from a friend. It has caused a hardship and inconvenience on my business that is run from my website. We are speaking out because we were wrongfully sold a computer that did not have all the original parts, and we cannot have the computer fixed unless we pay for the parts and repairs. We should not have to pay for anything.

If Best Buy does not help us to get our computer fixed with no additional charges, we will be contacting Consumer Affairs as well as the Better Business Bureau to file a complaint. Because of the stress that Best Buy has put us through, we will no longer shop at Best Buy and we will be canceling our Best Buy credit card. Please read the facts that I have stated in this letter and contact us as soon as possible about what can be done with the computer. I would appreciate the help, since Best Buy in Bourbonnais did nothing but accuse us of wrongful doing.

A while ago I bought a computer from Best Buy that was lucky to have lasted 6 months. It was a cheap computer so I didn't care. When I went to buy another computer from Best Buy after that, they tried telling me I needed to pay $100 + bucks for them to remove some ad crap or whatever, because if I do it myself "I may delete something important". I wasn't going to pay an extra $100 plus pay an extra $100 for an extended warranty, plus the price of the computer. So I went to another store that sold computers, and they had to laugh. The guy who helped me said there is nothing on the computer that would need to be deleted let alone for that much.

He should know as he used to work at Best Buy. I bought a computer from this other store. I loved it. I would have it still if my dog didn't knock it off the table accidentally and smashed it. I went back down to where I used to live for some Christmas shopping. My brother needed a laptop and I didn't have a laptop anymore either. Best Buy had a deal going on for laptops so I decided to get one for my brother as his Christmas gift, and one for myself. My brother's laptop had problems right out of the box. They kept telling him "nothing is wrong". Finally I went myself and told them "Something is wrong". One of the "Geek Squad" guys finally looked at it and said "Okay, if it's a software problem, you'll have to pay for it to be fixed. If it's a hardware problem, we'll take care of it for free. I'll waive the diagnostic fee".

Then the problem occurred for him and he said it was probably the ROM drive (a hardware problem) and to leave it there and come back. When we came back they told us 'oh, he didn't leave a note, and we find nothing wrong with it. That will be $75 for the diagnostic". I'm like, "What? We were told it was waived". The guy had no record of that either. So no record it was a hardware problem, which would have been free, and no record of the fee waive. So the guy said, "Look, it just needs to be rebooted. It would be $175 if we do it here, or you could do it yourself. If you take it home and it still doesn't work, I bet we can exchange the computer for you.

Sorry for all the trouble, and we'll just forget the fee since you were told there wouldn't be one". So I took it home, did the reboot as he explained how and it still wasn't working right. I tried to bring it back to return it as promised. They're denying we were ever promised that, that they'd never do that, and if we can't give the name of who said that (because we didn't remember his name), it's not their problem. Then they started getting on our case about it because we didn't pay for the diagnostic which they waived twice.

In the end, they said they could send it in directly to Dell and see if they could find a solution. It would cost another $100. What? I could call Dell myself and have them mail me a box for free. Also, the laptop I bought at the same time is basically a paper weight. Everything has started to go wrong with it. And darned if I'm going to take it to the Geek Squad to have it not fixed.

This is the third computer I've dealt with through them, and all three were pieces. I knew Best buy was running a scam when they were trying to say I needed to pay $100+ to have deleted. Now they try to dishonor their own promises. And it turns out I'm not the only one this has happened to. I've gone online and found out that "Geek Squad" is really good at weaseling out of doing work for free, even if it's warrantied. So I would not buy from Best Buy, especially electronics, unless you have money to burn. Sad thing is, my brother and I are going to buy a new laptop elsewhere and I'm not even done paying these two off.

I bought a Gateway PC, the hard drive failed after 4-6 months. They fixed it, the motherboard had failed. Best Buy repaired the problem. Next, it had no signal for the internet had gone back to Gateway three times. I kept up my warranty and had more time on it when they sent me a reconditioned replacement for it because they sent my PC to the wrong address.

When I received the replacement, which is only 6-8 months old, I called to see how long the warranty on the replacement was good for and they told me 1 year to continue when mine ended. Well my computer would not power on March 13th. I called the company on March 14th and they told me they could not fix it because my warranty ran out on 3/7/10 and they do not put one on a replacement. Why did they lied to me? I would have extended it when I first called them.

On 2/24/2010 at 9:05PM, I have purchased a Cordless Desktop MX5500 Revo keyboard and mouse set at above mentioned store. It was a birthday gift for my wife. When she opened a box, it was the whole bunch of different items, none of which belong to the item purchased. When we brought this back to the store on 02/25/2010 at 1:00PM, in less then 24 hours for an exchange and explained to them what the situation is, the store manager advised us that there is nothing that they can do and nicely asked us to leave the store. He said to deal with the manufacturer of the product.

After lengthy conversation with the manufacturer, they suggested that the mixed up happened at the store because none of the items in that box belonged to that set. It looked like someone shoved all display products in that box. While waiting on the line to exchange the product, a person in front of us has returned two products back to Best Buy. The store employee failed to even look at the boxes that were returned back to them. I have asked them a question how they are taking the item back without inspecting them. The answer was "the box looks good". I have called the Best Buy Corp. and spoke to Customers Relations operator that said that this issue can only be resolved by the store manager. Please help. This is very unfair that the store can treat you like that.

I purchased a Toshiba laptop with PSP warranty. The computer overheated after 30 minutes; there's smoke from fan. There was also a loud clicking noise when the computer started. I took it to the Best Buy store (Product was under warranty.) on January 20, 2010. Geek Squad made multiple repairs to the computer.

Computer now shuts down after 30 minutes of operation and gets very hot. I took it back to the store for repairs for the third time. They removed the cover for inspection, and charred/burned pieces of computer fell out on the counter. Now, the Best Buy/Geek Squad refuses to make repairs without charges. Geek Squad techs at Best Buy are incompetent. Product warranty ended on February 2, 2010. The computer was never properly repaired when it was under the warranty period. I called Best Buy Consumer Support and got the nowhere.

I purchased a Hewlett-Packard Pavillion Entertainment Laptop PC at BestBuy on September 29th 2009 for $700 plus tax. At that time, I also purchased a $300, 3-year Black Tie Warranty to cover my purchase with my visa card. I decided to cancel the warranty around the first of December, with the hope of getting a pro-rated refund. I called the store and they refused to deal with it but they told me to call 800 Best Buy, which I did, hoping to get the refund by Christmas.

The young lady who answered the phone politely told me that the store normally handles such things, but that in order to achieve the same goal, I would have to send the receipt for my purchase, the brochure for the warranty, a written request to cancel the warranty, and the case number she gave to me to a post office box in Minneapolis, Minnesota. She also said it could take up to 30 days to get a refund from the date they received my request.

To make a very long and tedious story short, I have called 800 Best Buy at least a half-dozen times; I have filed a complaint with the BBB; I have filed a direct complaint with BestBuy on their website; and I have been told that the situation would be resolved expeditiously via email first. Well, it has been well over 60 days and I am still waiting for this Fortune 500 company to get off its ass and find an equitable solution to our little problem. Anything, and I mean anything you can do would be greatly appreciated.

There were no dire consequences but it would be nice to have some follow-up from BestBuy. This has been some of the worst customer service I have ever experienced in my life. And quite frankly, I see no other recourse at this point but to see if I have any legal grounds on which to stand in order to obtain a refund, be it small claims court or otherwise.

I have a devastated 13-year old girl who saved two years to buy a $400 laptop. One month later the screen stopped working. I returned it to Best Buy within the warranty period. Best Buy said it was determined the screen was abused and, therefore, it would not be covered under manufacturer's warranty. Best Buy said it would cost my 13-year old daughter $500 to replace the screen on the $400 laptop. We were told that we were past the 14-day exchange period. The company is a Taiwan company, and trying to deal with a Chinese company will be fruitless. We feel the screen is defective and was not abused. The consequences are the loss of $400, two years of savings, and inability to pay $500 for a repair that we feel is a defect in the product.

I bought an iMac 20" computer from Best Buy on January 23, 2010 in Poughkeepsie, New York. The computer was sitting on the shelf with other PC computers (with no price tag on it). I asked the sales rep how much it was, and he said, "Let me check." He went to his boss, and he said he will sell it for $839.00. I asked him if he would accept $800.00; his manager said no. The sales rep said that this was a floor-model computer. He printed out the specs, and it described what was supposed to be in there.

So I bought it for $839.00 plus tax totaling $906.00. I took the computer home, turned it on, and registered the computer in my name with Apple. I put all my private contact info on it, which included my phone number. After inspecting the computer, I notice that a program package called "I Life" was not on the computer which included the (Garage Band program). This program was supposed to be already installed on the computer, but somehow it got taken off. (I have not a clue as to how this was possible, unless someone else had the computer before I bought it. This was suppose to be a display model.)

Anyway, I took the computer back the next day and explained to them that there are programs missing from it. So I returned it and got a full refund. Now. on February 1, 2010, I received a phone call at 11 pm at night from a gentleman who claimed he had the computer that I bought back from Best Buy. I asked, "How do you know that I bought that computer?" He said your name and address and telephone number was on it, because the computer says that it is registered to you, so he called me from my phone number I registered with Apple. I was very shocked and nervous that someone had my personal information and then contacted me.

Best buy sold them the iMac I returned and did not inspect and take off my personal information. It was their duty to inspect returned items and clear up any privacy concerns before they put it back out for resale. This gets better. The new owner went into Best Buy and saw the computer that I had returned with a price tag on it for $785.00. He asked the sales rep if he could have the computer for $700.00. The sales rep looked at his computer and said, "No problem. You can have it for 700 with tax which totalled $754.00."

The customer asked the sales rep if it was really a display model or a returned item. The sales rep assured him that no one purchased this iMac computer and that it's a display model. So he purchased it. But before he purchased it, he asked the sales rep about his one-year standard warranty. The sales rep said, "Your receipt is the start of your manufacturer's warranty."

So he took it home, and that is when he discovered that this computer was used by someone else when he saw my registration on the computer with Apple. I had a password setup on it for administrative reasons, and he needed it to install his own programs. He called Apple about the warranty, and to his surprise, they told him that this computer had 35 days left on manufacturer's warranty out of 365 days.

He explained to Apple that he just bought this computer from Best Buy, and they said that there were no previous owners. But that was all a lie. If this is the case with the warranty, that means someone else had this computer before I purchased it and they lied to me also and said that this was a display model instead of a return model.

3. My privacy was violated when they did not make sure my information was taken off the computer before reselling it. (Was my privacy violated here? Are they liable to me? I feel that I was here. Please let me know if there was any wrongdoing here and my legal choices in this matter.)

I continually lose the power of the mouse. I can be on here sometime 5 minutes and sometimes 20 minutes, then it just freezes up. I have to turn off the electricity to the computer and turn it back on. It will work for a few minutes or so and go back off. It is a new computer. I have taken it back to the store and they said they would have to send it off and wouldn't tell me if I would have to pay. I couldn't do that.

I called for a laptop which was on sale. I told them we wanted straight from factory as advertised. The store manager said he had plenty. Half hour later, we went to the store. The manager said we are too late, they did their $70 service to all they had. That is bait and switch.

Last month, a friend against my recommendation bought a laptop from the same store and the machine froze when installing security software. She brought it back and they called a few days later. They said that the motherboard was fried. I am a computer scientist and know that freeing storage area to install software does not fry the mother board. Weeks later, the machine is back although totally clear of software. They wanted $100 to restore the machine. This is another disreputable action.

Months ago, I went into Best Buy and against my better judgment helped a friend in getting an XM radio. When asked for the specific functions, he misdirected and was faking knowledge. After frustrating conversations with manufacturer (who could not care less), it had to be returned.

Several other instances by friends who do not complain and myself and all I can do is try to direct people to anywhere but Best Buy.

I purchased an HP laptop from Best Buy in about Nov 2010. The keyboard never worked properly. The keys jumped to other areas or just do not work at all. I have tried to resolve this with Best Buy but they would not help me. I then went to HP and have been trying to help me but now, they need the laptop back and I am in the Dominican Republic until June and they will not pick up or ship here, only US addresses. I need my laptop to work. Had Best Buy fixed this in December, none of this would have happened. I need help and no one should buy from Best Buy.

My case would be against Best Buy's store. I took my laptop into the store during the first week in June 2009 because my SD memory card had been stuck in the slot. The store was to remove the card from the slot and return the card. I have been calling them numerous times only to be told it was sent out to service and service department lost/threw the card out. My problem with them is that I told customer service when I brought the SD card in the laptop to them that the work on the card was a very important data that could not be duplicated.

Yesterday, two months after numerous calls, the manager called me to basically say "Tough luck, we threw it out too bad." They discarded valuable data that cannot be replaced and they will not take responsibility, plus the fact that they blew the motherboard on my computer. I now have to purchase a new computer because they will not own up to the fact of the damages they caused. New computers are very costly since I am unemployed. Why can't they be held responsible to take care of items left in their care?

I also purchased from Best Buy a 2 year extended warranty. I brought my laptop in to the Geek Squad and the tech told me it was probably the hard drive without doing any diagnostics on the computer and informed me that hard drives today on laptops should not be moved because they break. Why buy a laptop? I then requested to speak to a manager as I was very unhappy. She looked at me and was like, "oh well, that is our policy and we will ship it back to HP and have them look at it. You will have the laptop back within 2 weeks." I am a full-time student and need my laptop. I took my laptop back. I then went to the Better Business Bureau and lodged a complaint.

The response I received was sorry that is our policy. No action was taken by Best Buy's corporate headquarters. I went directly to HP where I explained to the tech what the issues were and he said it sounded like a hard drive issue. They sent me out a hard drive and I replaced it myself and sure enough that issue was not resolved. I have sent it in to HP; however, I feel that as a consumer and the amount of aggravation and loss of computer for many weeks that they should ship out a new computer to me as this was a new computer and now I am going to get a refurbished one that will most likely give me issues from this point on. It is their obligation to your loyal customers ( no doubt your market research shows you the importance of repeat purchasers) to only distribute your products with reputable dealers; dealers that are not abusive to your customers. My life would have been simpler if I had purchased a Mac computer. I strongly urge you to resolve this issue with me, the customer.

They had a sale on computers. Sale paper said minimum of 2 per store. We went at 10:30 am to Findlay Ohio store. They opened at 10:00 am and they said they were all out. Seems like it's false advertisement to me.

My mother purchased Dell 9168205 A6700Y, HP1530 Printer w/19"widescreen LCD Monitor on 2/2309 @ Best Buy Store #1098,for myself and my children. In November of 2009 the computer processing unit began to smoke when energized. I turned the power off and disconnected the power. I brought the computer to the Best Buy Store #898 on 11/10/09 for service.

I had to purchase an additional hard drive WDBAAA2500A for $161.99 prior to having service initiated.On 12/10/09 I went back to store #898 and was informed that repairs to the unit would cost $2600.00 due to as alleged damage to the front USB port, from general use. Are you kidding, I'm exspected to pay four times the original cost of the unit for something that was still under warranty! Is this the type of treatment the consumer is expected to swallow?

How can [they] justify charging this type of money for a product that is still under warranty? I would hope that I can expect some sort of fair treatment in this situation. This system was purchased as a school aide for my children. I do not have the money to pay this ridulous amount of money to repair a warranteed piece of equipment nor purchase another unit.

I would hope that this situation is addressed in a satisfactory and timely manner and not just ignored by [Best Buy]. The physical damage is the unit nearly caused a fire in my home if I hadn't noticed the problem.The economic damage is self-evident. I cannot afford to replace the unit.

We bought a new HP computer from Best Buy several months ago. At the time of purchase, we were told that Vista software would be installed, but that the new Microsoft 7 software, while not yet available, was included in the price and that we could pick it up later at no additional cost.

When Microsoft 7 finally became available, I called Best Buy to find out how to go about obtaining it. I was told that we could either go on-line and receive it for free, or bring the computer back to the store and pay $39.99 to have the program insralled. I elected to go on-line, only to find that I needed the product code number from the original packaging to order the software. Since several months had passed while we waited for the program to become available, I no longer had the original packaging and the necessary code number.

I called Best Buy and spoke to the manager, Dorrie S.. I explained that I hadn't been told by the sales representative that I needed to hold onto the original packaging for the product code, and that in future it would be helpful to let sales personnel know this in order to better serve customers.

Ms. S. informed me that all sales personnel were well trained in this fact. When I reiterated that this hadn't been mentioned to me at the time of purchase, I was told in a rather curt, condescending manner that I should always keep my product code. She then belabored the point that if I wanted the program, I could pay the additional $39.99 cost, which was for labor. Her whole manner was dismissive and unhelpful, especially since I wasn't questioning the additional cost, just the fact that sales personnel should be more forthcoming with necessary information when a computer purchase is made.

I have bought from Best Buy for many years, and this is the first time an employee has ever been rude, but it has left me with a bad feeling for Best Buy's customer service reputation. The lack of pertinent information at the time I bought my computer has resulted in additional cost and the inconvenience of bringing my computer back to Best Buy to obtain the (supposedly free) software I was promised.

I purchased my first laptop 1/16/06 from Circuit City & in less then one year I had sent the Laptop out for repairs 8 times before recieving a free replacement. It turn out to be worse then the original laptop. I was 22 years old at the time supporting myself lost my parents when I was younger & I finally landed a job that was not in retail & was very happy about that. My New job required I take my laptop with me but on Christmas Eve day 2007 it was stolen from the work truck in less then 5 min. I was debating all day about purchasing a laptop at Best Buy. I decided to Treat myself to a new Laptop for Christmas & I already knew I wanted accidential extended warranty plan.

Christmas Eve night I pick out the laptop I wanted & ask the Clerk about the Plans they offer & the $99 plan was all I could afford at the time & appeared to be great coverage. I asked her can I comeback & purchase extention on the plan at a later time & she said of course. I didn't hesitate to hand over my Debit card (I like to do paygo no credit card debt) to cover the $988 transaction. I rush home to setup my new laptop, I turn it out & within 10 min I get a blue screen fatal error message displayed across the screen. I power it back on & no problems The store is already closed & won't be open till after Christmas day. I take the Laptop to work for Two days after Christmas day.

Late that day blue screen crash again, I take it in to Geek Squad & I sit & wait for over an hour because of long after holiday line. While waiting I am shocked to see a fresh shippment of Laptops being tossed up to another employee on the ladder & so blantly thrown on the shelve, while the Manager is right across from them at the customer service area. Finally I speak to a Geek Squad member who takes my laptop & begins a diagnostic scan. Hour passes & the scan is complete my protection plan covered the diagnostics but they said it was a problem with the Windows Vista Operating system & a few Trojan Horses & non of the protection plans they offer cover the Software or OS problems it was gonna cost me $250.00 & because of the Trojan horses they assumed it was my fault but I put Norton on the laptop & I don't downloading anything I don't know anything about.

So I leave the Laptop with them & the next day explain to my boss the problem & lends me an old laptop until payday suggesting I should invest in another laptop as a spare so this don't happen again. I paid for the repairs. I took my bosses advice & found a decent laptop on ebay pretty cheap as a spare. July 2007 I go into the store to extend my protection plan & was told it was not a problem after reviewing the purchase. I pay $199 for 2 more years of peace of mind but I am told that I have to complete the process at home by calling an 800 support line. It wasn't until 3 Transfers that I am connected to an actual English speaking women who informs me that the protection plan I purchased couldn't be Extended only the $199 plan & above can be extended. I informed her that I already Purchased the Plan extentions & that I was informed I could extend it more then once.

After Weeks of Shuffling around I recieve a Refund in the Form of a gift card in the mail for the extension plan. I didn't need a gift card I didn't want anything else at Best Buy I needed my money not a gift card. Anyway November 2008 my Dvd drive no longer plays DVDs but burns media & plays CDs I take into Geek Squad 2 weeks before the Warranty expires. I was told they will send it out for Repair & it will 7-10 Business days. I forgot that I left a memory card in the Computer & go back to the store but it was to late it was already shipped out. Flash forward 3 Weeks & my laptop is back I receive a call that it is ready to be picked up I go to the store & it is not ready they are doing the last diagnostic on it they couldn't find the power adaptor for over a day & it made them behind. I ask them to take the memory card out for me it was very important but there was no memory card & they said they are not responsible for any media that might be left in the PC such as CDs, Memory Cards or Dvds. Ok my fault should have checked.

Take my Computer home & read the paper work to find out that they simply reseated the dvd drive I could have popped out & back in myself for all that especially since the Dvd drive doesn't seem to fit snug anymore & the fact they left a screw out. If that isn't wasn't enough 2 weeks pass & the Dvd drive now no longer plays Dvds but now it won't burn or play CDs. I since have replaced the Dvd drive myself with no future problems. I am still shocked that a refurbished Laptop now running windows 7 bought from Ebay for $350 is out performing a Laptop purchased brand new from Best Buy in 2007 for $988

As requested from a Best Buy store near my home in Cedar Park, TX, ordered online, a computer for my daughter for XMAS to be picked up at a store in Virginia Beach. However, when my daughter went to pick it up they did not let her. Even though, I had her name as the recipient to pick it up. I even had the manager of the Best Buy at my store call the manager at Virginia Beach and told him he had the parents here with him letting him know everything was legit. The Va Beach managers reply. "okay still not letting her have it". What a jerk! Best Buys online promotion mentions order online and pick it up at the store and save on shipping costs. Right! What they do not tell you is that the cardholder has to pick it up! What is the sense doing that if the pick up is out of state? I might as well go to the store and buy it. I even called customer relations, they understood why I would be upset but all they said sorry for your inconvenience there is nothing we can do. Again there PROMO is order online and save on shipping...what they do not say is as long as you pick it up. Duh!!!

In May of the following year the computer started it problems, the screen would go black while working on it. The first trip to Best Buy they said the hard drive went out and they replaced, of course she lost all her schoolwork, but we understood. Within a couple of months the problem reappeared, returned it to the store, they took it for a week and said they could not find anything.

Shortly thereafter the problem started up, this time the store shipped to their service center in Atlanta, they replaced a switch. Within a couple of months the problem reappeared and after 3 visits to the store with twice being returned with a NO FAULT they sent it back to Atlanta, this time they reconnected the connections, the computer worked for 10 months - OUT OF WARRANTY now and the problem reoccurs. If they had fixed the cause of the problem instead of patching it or replaced as a lemmon, she would still have a computer for school. I called Best Buy to see if they wanted to work with her in some way, they told me it is not their problem, I should have demanded a replaced while in warranty and have a nice day.

I would not advice anyone to shop at Best Buy and DO NOT BUY their service plan as they choose to Repair or Replace, whether they can correct the problem or not.

I purchased a new laptop from Best Buy in January 2009. It has now been sent in 4x for service repair in 11 months. To date, I have not had my laptop since early November (2009) and the last time it came back it had a great deal of physical damages, including severe cracks to the case and sides of the unit. It was sent back in for repair and when I got it back it ended up needing to be sent in for further repair (no doubt because of the sustained physical damage). I have worked with them to request a voucher for a new laptop but they are not willing to work with me.

12-12-09 went in to buy HP lalptop on sale for $449.00. Couldn't get any help. Probably because I am 61 yrs old looking a little shaggy. Took the Laptop to the check out counter. It rang up to $550.00. I told the check out person I just wanted the laptop and not the advertised printer bundle and was told that was not a option. I had to have the junk printer for $89.00 dollars rather I wanted it or not. I said thank you and walked out. How can they show the Laptop at $449.99 and add a with I didn't want and say I have no choice about the printer.

My wife and I wanted to buy our daughter a HP Lap Top computer ( $649.00) for Christmas. We met a young and pleasant salesman named Jonathan who was knowledgable with computers but had little experience negotiating the complete sale. Jonathan proposed the office software ($ 149.00 ) and the extended warrant of over $200. He also stated the possibility of reducing the overall cost with the Manager. What happened next is UNBELIEVABLE. The manager AISSA came over and said! This is the price and stop giving the salesperson a hard time. My wife and I looked at him in asonishment and she replied Is this how you speak to all your clients. He then says, madame please leave the store or I'll get security!

We will not enter a Best Buy ever again and not recommend this chain to anyone.

On Black Friday I purchased four advertised computer bundles for my startup business which included a HP Pavillion P6214y desktop, a monitor and a printer. I received an email confirming my purchase. About a week later I received an email advising the desktop was on backorder. A week after that I received an email advising that not only was it backordered, but they were never going to get it in stock, but I could call to check inventory in stores.

After several calls to Best Buy customer service, I was told that no store in CA had that desktop in stock. I was referred to computer sales for a possible exchange. However, computer sales only offered an exchange for lower quality items that are now at full price for the dollar equivalent of my sale price purchase. I opened a case number with their consumer research department. After arriving home I checked the internet to find that BestBuy.com is STILL SELLING THE SAME DESKTOP THAT THEY ARE TELLING ME IS NOT IN STOCK! There is no indication that it is out of stock.

I have not heard back from [them]over the past week. I have left messages at the store by phone and even spoke to XXXX who told me that he would have [manager] call me. I heard there was an issue with my phone number? There is a Rewards membership on every transaction which I givwe the clerk my phone number each time I check out. Today when they finally "ammended" the problem, they were able to do the entire transaction without even asking me my name or anything. If wanted to contact me, we all know [they] could of.

I handed her my 3 tickets (HP desktop, netbook, and a sony laptop). She grabbed them all for me and scanned a printer which i put in the cart. The printers were right outside her checkout and she walked out and scanned them right in the pile. She gave me the desktop and I left with the printer. I ended up finding the right tv (I think I even spoke to [manager] with my mother in front by the tv boxes...[manager] mentioned 4 for $40 accessories for the laptops we had) and purchasing it up front along with a dvd or 2.

After being home for a bit, I opened the HP Desktop box to realize that it only contained the CPU and not the monitor. I checked the trunk and noticed I was never given the monitor. I checked the receipt and noticed that not only did she ring me up for it, but I was paying full retail on the CPU and monitor. I jumped in the car and headed back to your store. I dealt with an employee who immediately wanted to pawn me off on someone else. She had told me that I got the wrong printer so there was nothing they would be able to do about the prices. She explained to me that I was scanned for a monitor so I had to of got one. Her tone was immediately rude and short with me.

Obviously she worked earlier for the morning Black Friday so she must be tired and worn out from the rush. But when you buy a package or computer, you come in with a piece of paper (ticket) and they give you all of the items you need. It's not like the customer shops around the store and has to go on a wild goose chase for each item to complete a bundle. She told me that she wasn't the one who made the mistake so there was no need for me to be upset with her that she could not change the price. I had been charged $270 more than I should of been for the bundle.

I waited for an hour or so and a manager told me that she reviewed the tapes and they could give me the monitor that I was never given. She reiterated that nothing could be done with the price because I had not brought the printer back. I had no idea it was the wrong printer as I had not even looked at it since I had only the CPU to setup at the house. I thought this was a bit of an issue due to the fact I had been grossly overcharged for items that I should be able to purchase at the correct price.

I asked the manager if she could change the items to make them reflect the corect price. Ring everything I bought and then just charge me for the wrong printer so I can just take that back and not worry about being on the hook for a couple hundred dollars. That way I would only be overcharged like $80 for a printer and I could take it back to any Best Buy without having to rehash my entire story to the employee.

Instead, they decided I could buy the correct printer at the full price. This made no sense to me but I had been there for 1.5 hours and was ready to leave. The manager brought the monitor and printer back to the first employee I was working with. I was arguing with her telling her I thought this was a bogus way to handle the situation. She walked away from the counter and told me that she wasn't going to help me check out. The manager then walked by and I asked for her name. She told me she was too busy to give me her name and she didn't have a card. The employee then came back and moved my stuff to the side of the counter and asked for the next customer. She told me I would have to wait for the manager to check me out. I did not have time to wait on the 2 employees since they seemed to not be looking to solve the situation in a timely matter.

I grabbed the monitor and printer so that I could just check out in the front of the store and leave. The employee walked behind me and grabbed the printer out of my hand and took it back to the counter where she was. This was ridiculous. She wouldn't help me but I can't go elsewhere to be helped. I walked back to the area of the returns and grabbed 1 of the 50 other printers laying there and purchased in the front of the store.

On Monday, I decided to call the store and ask for [manager]. I was told [manager] was not working but they would have [manager] give me a call. I decided to call corporate after not getting anywhere with the situation. I explained to them what I told [manager] above and they patched in XXXX to the conversation. I reiterated everything above and he assured me that all of those practices are not something that the employees at that store are advised to do.

He explained that I could come in today and get everything handled with him. I could keep whichever printer and that he would make sure that everything was correct like it should be. I told him I could not make it down there until after work and he told me that I would meet XXXX later around 6:30 or so at the store. He would let XXXXX know what was going on so we could all put this behind us.

I got in line and immediately was harassed by employee that 'snatched' the printer from me a few days before. She asked me "If I had purchased a printer" and something else. I asked her to leave me alone and just mind her business. I got to the counter and the employee called XXXX over. He explained to them what to do (knew nothing about me taking whichever printer but that is the least of my worries) and leaves. They have to call him over 3 or 4x due to problems with the transaction. All these times, the 'snatcher' keeps trying to ease her way into the conversations. She is being sarcastically nice and offering to help.

Due to all of the billing errors, store has maxed out my Best Buy card. So I guess they do the return and then have to speak with the bank. [The] employee hands me my receipt and explains to me what my remaining balance is on my card now that everything is fixed. I grab my receipts and leave the store. I check the credit card to make sure the transactions is correct. I see a credit online and then notice it was charged back on Friday. It seemed the CPU was returned and never billed back to the card. And the $39.99 printer that was incorrectly scanned on Black Friday was returned but charged back to my card.

I can understand the CPU since [they] made a mistake (which is why I wanted a manager to help me out when I went back to the store after talking to corporate/XXXXX), but not the printer. [They] billed me back for a printer that the employees knew was sitting behind the counter. [They] also billed me back for the CPU at the incorrect price. I never was called (XXXXX told me [they] had my wrong #) and told about this. I went back to the store today after leaving a message for Patrick and not hearing back for 2 hours or so.

I entered the store and asked for XXXXX right when I got in. He walked me over to the returns counter. I told him I needed the receipts showing them billing it back to me so that I could take them all and deal with another store or corparate regarding the matter. He got a CSR and she ended up doing all of the credits again that were charged back to me earlier in the week. She did a PRICE MATCH in about 15 minutes that could of solved the entire matter in the first place! That would of fixed everything. I found it real nice that I walked in and didn't even have to tell anyone my name but they immediately did all of the transactions. [They] could pull all of this up and do it without even hearing from me, but [they] couldn't do that when [they] charged it back? [They] couldn't pull it up for my phone number and give me a call out of courtesy? My email is on there as well I believe.

On my way home, I stopped at the Best Buy on XXX and spoke with a manager there. She layed out the army of receipts this mess has created and expressed to me that business would never be handled like that there. She explained to me that since it did not occur at her store, there was nothing she could do. I told her I would like to email a regional manager, but she could only give me [this manager's] email address. She told me that everything could of been handled in 15 minutes with just the price match that was done today. There was no need for all of these full returns and bills.

I have now spent a good 6 hours and it is a week later and I finally have paid the correct amount for my computer. I was just embarassed by this store and feel I was wronged. After all of this, they finally have billed me the correct amount. I have missed half a day of work and spent a good 2 hours on hold/phone with the Best Buy corporate.

i bout the toshiba satellite comp ate best buy paid for the exstrow worty on it and ever stence july its stell having the same losing of pawer and it has been sent in to be fix and i get it back and its not fix i have sent it in 6 time and they have not fix it right or like they say replace it

I purchased a Sony computer from this store in August of this year. I have had numerous problems with it, all verifiable through the Sony technical support records. I recently took the machine back to the store at the reccomendation of both Sony and Best Buy's own customer service department.

The manager refused to refund my money or to replace the unit. His reason was because I did not purchase an extended warranty at the time of purchase. Acording to him, because I did not do so, Best Buy has no obligation to do anything to help me. This is nothing more than extortion. I paid them full retail price for the computer, no discount.

I feel that I am entitled to service after the sale. I have also found no help from Sony other than relinquishing my computer for several weeks while they try to fix it. They sold me a defective product and now expect me to do without my primary work tool during the repair process. Please help.

I am just writing to you to report two of the Best Buy stores, Mount Laurel,NJ and Deptford, NJ. I am completely disheartened with the way that they handle their customer service. I purchased a MAC computer from the Deptford,NJ store on 11/08/09. I subsequently purchased another MAC from the Princeton,NJ store on 11/15/09. The second computer we found out we could get a 100$ student discount. When I inquired as to why I was not told about the discount on the first computer I was told to take my receipt back to the store and get the credit. I took it back today 11/19/09 to Mount Laurel (which is the store next to our house) and was told in a non-helpful way that they simply could not honor the discount because I did no purchase the computer there and offered me no other choice but to take the 35 minute drive to the deptford Best Buy. When I phoned the Deptford best buy before driving there I was told that they had NO SUCH discount and REFUSED to honor it.

I called the customer service 1888-BESTBUY number and though the supervisor there was EXTREMELY helpful she was able to offer me no relief to my situation either. She said that each company is their own entity and that they dont HAVE to offer the discount. To me, this basically means you are on your own to hopefully get the LUCKY store that offers student/military discounts or so on and if you dont then you simply DONT get the discount that is offered. I find it hard to believe that either of these two stores could be housed under the Best Buy name. All I really am looking for is an honest answer as to why these stores are allowed to continually treat their customers with such lack of respect or care. I could not possibly understand how a corporation could hope to thrive in a declining economy with the way that they allow the stores, which are individual representatives of the company's name as a whole, to treat the influx of customers with such disrespect. I am hoping that someone will have an answer for me or some reason that would keep me returning to Best Buy in the future to continue to make my purchases. As of right now I dont really see there being a reason why I would want to.

I am having some serious problems with Best Buy in that they are charging me for a computer and accessories that I never took out of the store in Woodbridge, VA. This problem has now reached Trident and Certegy, which is now affecting my written checks as being declined at Lowe's, BJ's, Wal-Mart and Seven Eleven. I am unable to purchase gas, groceries and other necessities for my everyday living. When I call Certegy, I am being informed that there's some negative information from Best Buy. I have given them all of my information, such as my Driver's License, DOB, Full Name, Address, Routing, Checking Account, Check Number, the amount written and the place where I wrote the check. I have received no notification from Certegy or Trident that my life would be in chaos, where I am unable to purchase gasoline for my only means of transportation to get to and from work. I do believe that this is an injustice and would like to have this matter cleared up soon.

Back in February or March 2008, I wrote a check to Best Buy for a Vista Computer, which was to be converted to XP. I also purchased the necessary Software for the Technicians to convert the computer. Within a couple of days, I changed my mined and contacted Best Buy that I was going to have my Bank put a Stop Payment on my Check. I also came into the store and spoke to the Floor Manager regarding the same. The Floor Manager assured me that, since the computer was still at his store, I didn't have anything to worry about, because the computer never left Best Buy Facilities.

But, LO and Behold! I began being harassed by collection agencies, time and time again, trying to collect over $1,000 for a computer from Best Buy. I repeatedly informed the collection agencies that I never took the computer out the store from Best Buy and that I wasn't going to pay for something that I don't have. This harassment went on for at least six months and then my phone was not full of anymore voicemail messages, or calls early in the morning, late at night or disturbing me while I was in the shower and getting dressed for work, for Church, having to run from the shower to answer the phone, and also being in disposed.

Now on 11 November 2009, Veterans Day, I was confronted with my check being rejected by Lowes, I am unable to purchase gas and groceries from BJ's, Seven Eleven is telling me that one of my checks for $30 was returned, and Wal-Mart is also declining my checks. This is very upsetting and causing me discomfort and distress.

This is no fair way for Best Buy to be treating a Veteran who has served her Country for over 28 years, to be humiliated on Veterans Day. I am a customer of Best Buy and have repeatedly purchased items, such as a Car Stereo, which was installed by their technicians, a dual GPS and Cell Phone Cigarette Lighter Adapter, Ink Cartridges for my HP Printer, and other items. I would like to continue being a customer of Best Buy, but would like to be treated better than the way that I am being treated now.

I spoke to Teresa at Trident, who gave me a Reference Number: 9004340128, telephone number 866-695-8893; Vince at Certegy, telephone number 800-215-6280 X75828, who then transferred me to another associate in the Checking, who then transferred me right back to Certegy. I desperately need help and solution to this nightmare.

My laptop from best buy is a year old and still running ok but VERY disappointed with a 5 month old new desktop thats [bad]. Was thinking it was over heating after running a fan on it for hour or two and it would stay on and not shut down. But according the Geek squad its a software issue out of their hands.

In 2008, I had purchased several items from best buy including a laptop computer, an entertainment center stand, memmory for a laptop, and multiple other items. One of the other itesm was a cheap set of speaker stands that were recomended to me by a best buy associate who assured me that they would work with the Harmon Kardon satellite speakers. This was not the case. The form factor of the Harmon Kardon speakers was incompatible with the design of the speaker stands. I attempted to return the generic speaker stands to the best buy store in Valdosta.

The associate couldn't find my purchase in the system immediately and asked me to step out of the line so that he could help several people behind me to check out. After I waited patiently for him to help the people who had been in line behind me, he then went back to checking the system for my purchase. He found that I had made multiple purchases at the best buy store in December but was unable to find the cheap < 50.00$ US speaker stands that I was attempting to return. After a moment more of searching I asked if I could simply exchange the item since it was obviously a best buy product (you could see the display with the stands on it from the register). He stated that there was nothing that he could do to help me, I asked why not since this was obviously a best buy item, he stated that unless he could find the item in the system he could not return it and that was to keep thieves from stealing items from best buy and attempting to return them for cash. I was exteremley put out, I had waited patiently for this customer service representative to tell me that I was out of luck. I left the stands on the counter and walked out of the store.

In Jacksonville Florida, I was looking for an easy way to set up a wireless bridge. I asked an associate who handed me a linksys wrt54g2 router and stated that all of the devices could be set up as part of home network wireless bridge. I purchased the router, unboxed it, accessed the administrative functions in the web interface and noted that there was not an option to turn this router into a wireless bridge. I did research online and confirmed my suspicions. Linksys has a seperate product that functions as a wireless bridge. The WRT54G2 does not function as a wireless bridge. I wasn't about to go to Jacksonveille FL to return a ~ 70.00 US purchase. I did some digging online and found a that there is some free firmware available that can be used to convert the WRT54G2 into a wireless bridge (please see the ddrt open source project).

My experience, is that there is no integrity or knowledgebase that makes a customer safer in purchasing an item from best buy rather than purchasing from Amazon or Wal-mart and a customer is better off doing his or her own research rather than trusting a best buy associate to anwer a question correctly.

The "Windows 7 Free upgrade" can only be obtained by paying the "Geek Squad" $39.95 to install it. No Free option or download is offered.

No option for a free upgrade is given.

Dell is sending me to a unavailable website.

With Best Buy now the only game in town, I guess customer fraud is replacing customer service.

Atlanta, GA 30307 on 3/25/2009 to retrieve data as the drive had stopped working.

After spending $800, the harddrive was sent to Louisville, location to retrieve the data and gave me a new harddrive. Months later, the new harddrive crashed. On 8/26/2009, I gave the new harddrive to the Geek Squad

The Geek Squad is not equipped to retrieve the data locally at their location - unless they send the harddrive to their headquarters in Louisville, KY. The, manager, B.J., does not want to send the harddrive to Loisville KY, as they do not want to endure the expense towards the store. Corporate suggested that the store endure the expense on the telephone on 10/19/09. I am expected to pay another $519 to retrieve the data for a new harddrive should I send the harddrive to Louisville, KY

The geeksquad is negligent on their part for not providing a quality harddrive for the retrieval of information.

I would like to solve this amicably by the store sending the harddrives to Louisville, KY and retrieve my information in a quality harddrive.

It have been 54 days since I turned in my newest harddrive that stopped working.

I took my IBM laptop into Best Buy after dropping liquid across the key board. I was told the computer could not be fixed it was gone. After purchasing a new one including having to purchase all not programs to be installed I was out over $1,600. I kept the IBM (don't really know why) but not too long ago my son mentioned he had a friend that might be able to fix it. I decided to hand it over and see what this guy could do. A week later and for $45.00 My IBM is perfect. I am furious with this company for being ripped off. What can be done?

After sending our laptop in 4 times (taking over 2 weeks each time)for repairs our laptop has been deemed a "Lemon" under Best Buy Policy. We spend over $1600 for the computer and a 3 yr warranty, which has proven useless since our hard drive was replaced 3 times, the motherboard and CPU replaced and now the computer won't even turn on! At the time of purchase we were not told about the lemon policy or how it worked, etc. It is very vague in its interpretation and we interpret it one way and Best Buy another.

Stationed in Kuwait for the United States Air Force, I ordered a laptop to be shipped to my base. I was initially given a seven to ten day delivery window. After three weeks, I called the company and asked for any confirmation of shipment. The most I could get was along the lines of, 'It has been hipped and is on the way'. I called multiple times after 30 days, and always got the same quick response. Around day 43 I got ahold of my account manager; he wasn't answering my emails anymore and I had to confront him on the phone. I told him the situation. After 20 minutes on hold, he returned and told me that my laptop was still in the building. He offered to reship it, and I had him ship it to my parents, since I was nearing the end of my deployment, and wouldn't be here to recieve it. He gave free overnight shipping to my parent's house. However, I have yet to recieve any refund for the original shipping. My account manager said he was working with his supervisor to get me some BB credit or a gift card. However, my account manager has stopped responding to my emails (again). I will have to call him tomorrow and find out what's going on. I'm not too far from getting my CCAF. I was hoping to do some school work on my laptop while out here in Kuwait. I never got to take any online classes because of this delay. And I wont see my laptop for another week or two. By the time I actually get my hands on my laptop, it'll be almost 3 months since I ordered it. That school work I might have been able to finish in my offtime here, I'm not going to have to spend back at my base.

Bought a 1300 dollar laptop woth 3 year warranty to use for school in Arizona. Took it cross country.. Died in first month of school. The laptop was a month old. Took good care of it. Had a case. Virus free.. They say I had to ship it out and didn't get a replacement.. My problem is that I am a spacephysics major and I have alot of core classes that require computer work and I can't always use the school cops especially on weekends... Best Buy should be responsible for the unability to get comp work done. Seems like this problem is widespread..... Someone should start a class action suit.. I'm sure more people than just myself have been economically injured by these incapable fools. And may I add that this is the second time an electronic device bought from tthem has been faulty. Sorry for typos. Typing this on my pre

I went to Store #516 in Alpharetta, GA on October 1st 2009, with the intention of buying a printer for my mac. Upon entering the store I was greeted and I went to the section where I was supposed to go and asked the employee for help. I was treated with the utmost respect and enjoyed dealing with this employee. After making my selection, I went to another department to purchase something else but realized that I had to go back to the computer department as I needed a router to network my printer.

The employee Sam who had been helping me previously was assisting another customer so I decided to ask another employee for help. I went to the routers and found Jada, an employee and I decided to ask her for help. I asked her but she ignored me, thinking that she didn't hear me, I asked her again and she continuously ignored me. Finally, she responded when I asked a fourth time but I was met with an attitude and an unfriendly face.

I asked her for help and she turned and asked two employees (Jordyn and Tony H.) that were behind her if they could help me. They both looked at each other and said no. They saw my appalled face and carried on talking to one another until I asked again and Jordyn reluctantly came to my aid. He was very rude, not answering my question properly, and constantly turning back to Tony H. and Jada. He went to the counter where Jada and Tony were standing and as I left without the product I needed, they all started laughing. I felt very hurt, disrespected, discriminated against, and I just wanted to leave the store.

I approached the cashier (Jonathan S.) with my printer, and he saw that I was distraught and I proceeded to tell him what happened. He advised me on my product as much as possible but as he was the only cashier at that time, he had a long line and could not fully assist me. At this point, I asked for the name of the store manager, I bought my printer and left, not wanting to step foot in the store ever again.

As soon as I left the store, I looked at my receipt and proceeded to call the number so that I could speak to the manager and file a complaint about the way that I was treated. I called the number ten times between 6pm and 9pm but there was no answer, the phone just kept ringing for about ten minutes each time. I tried both at Geek Squad and the Customer Service desk.

At about 8.45p.m, I finally had had enough of trying to call that Best Buy store and called the Customer Relations number that I found on your website. I was treated with the utmost respect and I am truly happy with the way the issue was being dealt. The customer service rep who I spoke to gave me the names of the general manager (Nate) and the customer solutions manager (Albert and Peter) as I wanted to speak to someone in person about the ordeal. The only reason I did not speak to the manager at the time was because I live within walking distance of Best Buy and did not want to cause I scene in front of customers, and I did not want to file a complaint with the manager when the employees were there. As you can see, I was wanting the utmost discretion as I felt threatened by these employees.

I decided the following morning to go and speak to any of the managers that the customer service rep had mentioned to me. Upon arriving at the store and asking the man in the yellow shirt at the front of the store that I needed to speak to either Nate, Albert, or Peter, he proceeded to inform me that they weren't there however, John, the manager in charge at that time would be quite happy to assist me. Upon meeting me, he proceeded to talk to me at the front of the store, in front of some of the employees which is not what I wanted.

I told him that I was told by the customer service rep that to speak to one of these three managers regarding the issue but he told me that as far as I was concerned, he was the one to deal with the issue. He asked for my name only, not for any contact information and said that he was going to bring it up with the employees. I wanted the utmost discretion however, he did not seem to be offering that. I am a single, minority, female, that lives within walking distance of Best Buy and I did not want to have my name mentioned where if someone had an issue, then they could find me.

Going to the store I expected to be treated with respect, as any one of your many other customers. I was definitely not treated like that and when I brought the issue to the Manager, John, the issue was handled in front of other employees and without any care to the sensitivity of the issue. No one has the right to disrespect another person, especially a customer. I told the manager that I was going to file a complaint with the FTC (claim # 24207584) and he asked me what they could do about it. I again felt very disrespected by the manager and got the feeling that he did not want to deal with the issue. I called the Customer Relations number again regarding the issue and from the previous day and the way that it was handled by the manager which is where I got the address to send a letter to the C.E.O.

My husband purchased a Gateway Computer for me for my birthday on 04/07/2007 since this time I have had this computer in 4 times. Twice the hard drive has gone out on it. They found a virus on it but the real problem was they had to remove the GPU fan shield so the Gou fan could run properly which was put in with electrical tape. Another time was because we had the kiss of death screen they called it.

I took it in on 9/15/2009 at which it was on of the time I mentioned above where the hard drive went bad again. So They tell me they need a recovery disk so they can put everything back on the computer. I was never issued one with the computer. The first time I had to take it in because the hard dive went bad they never ask me for the recovery disk. They fixed it give it back to me with everything on it, they backed up my photos ( which I paid for).

This was at the original Best Buy my husband bought it at in Naperville, IL. I had the computer in at that best buy 3 times. I moved to Sandwich,IL and I took it this time to the Best Buy in Oswego,IL. They tell me for the second time the hard drive is bad and they need the recovery disk to put everything back on it. WHICH I NEVER GOT WITH THE COMPUTER. They tell me I have to call Gateway to get a Recovery Disk for it. Which I did , They charged me 39.00 just to talk to them for 1/2 HR. just to have them tell me they do not make that recovery disk any more.

So I call best buy back and they tell me that there is nothing they can do because they need the disk to put everything back on and that I have to call Gateway again to get some kind of replacement Disk. Now this has Gotten to me now. My husband bought a 3 year warranty for that computer and I should not have to put out a dime to get that computer fixed. If the Store In Naperville, IL put it back together with no problems when the hard drive went bad aren't they trained to do the same. If I call Gateway again it will cost me another 39.00 just to talk to them for a halr hr.

I just think that after I have brought a computer in there so many times it should just be replaced. My husband was Deployed in April and before he left he bought a lap top from Best buy It was a Toshiba Satellite lap top did not have it for a month and the hard drive went bad. I had bought the same computer from best buy so that my husband and I could DO Skype (a program that lets you see each other and talk to each other if your computer has a mic and a camera). The computers had built in Cameras and Mics.

I only had mine a month and the hard dive went in mine. Now My husband has been gone since April and I have not been able to see his face. Our twins can not see their father. Because he is afraid to ship the computer home due to something else might happen to it. So that is 3 computers that I have bought from them in the past 2 years nothing but problems and they never want to make good on anything expecially the PC they have now.

I have two of their Credit Cards I Plan on paying them off and never buying anything from them again. When you that many computers bought from one place and the hard drives go bad with in a year or less and the computer is put together with Electrical tape. Something needs to be done.

I will never shop BEST BUY again.

Also, during the download, I opened the DVD/CD drive and saw the Best Buy optimization disc, which they left there.

I was so upset with all that situation, I spent close to the $1,000.00, so much of my time, and ended up with so many problems from the beginning.
Unfortunately, I had to go to work yesterday ( I bought it Saturday late night and spent all Sunday doing the stuff on laptop but I called Best Buy and told them ( Jayson, who sold it to me) about problems I have. He told me to bring computer back to Geek Squad and they will take care of me. If I should have any problems, to see him to resolve them.
When I came to the help desk, from the beginning they were so clear that I can't return laptop without paying restocking fee, regardless of the problem I have. When I told them that they even left the disc inside, they said if I will not give it ( disk) to them back and will use it, they can sue me!!
Finally the Manager was involved and he said that I can exchange/return/fix - any of the options I will select. I decided to return it and get a new one at Costco.

10 min after that Jono ( manager) manager was gone and another "Manager" Ken, told me that he will take it back only with 15% RESTOCKING FEE.

He had to call Jono to verify what he offered, but did it inside the office, so I didn't hear anything.

Needless to say, that I was so upset, tired, humiliated and angry. I spend there an hour trying to return it! I was given a defective product and I was charged approx $125 just to have a right to return it back! It is totally ridiculous. If the laptop would be unopened and not altered, I probably wouldn't be that upset. I paid even more for that service, they didn't do it right, and they didn't want to help me out! After all promises about great customer service, the alteration done by Best Buy was done so poorly, I feel it is totally wrong to charge me anything.

my computer was defecictive and declared a lemon but then told me i would get a new year warrenty and then had to pay for it and had more new problems with the new computer and told I need to pay even more to fix that

I bought a computer from Best buys 3 months ago in Delaware. It was a new computer in unopened box. They wanted to sell me the service of Recovery Cds which you need to restore the operating system. I told them I can make them since I have 40 years of computer experience. I came home and installed my software and worked on my computer. It was fine. One evening about 3 weeks ago, the screen was blank and I tried to rebout it and it would not reboot.

I took it back to Salisbury Best Buys and they fixed it. But they called and told me that the operating system had major critical errors and they wanted to reinstall the operating system for $139. I told them no. I would pick up and see if I can fix it. I brought it home and the computer was fine so I decided I better make the Recovery Cds now in case the system acted up. I went to All Programs, PC Help and Tools and then Recovery Disk Creation. The program started and I loaded a CD into the drive, and clicked on Continue but an error came up and said that the Cds were already created.

So I called Manny, the store manager at Salisbury and he swore that they did not create any Cds. and told me to contact Delaware Best Buy. I called Best Buy Delaware. I spoke th the supervisor of Geek Squad. He said that they do not create the Cds ahead of time and asked me if the box was opened when I got it and I said no so he said we have to open the box and install the Vista in order to create the Cds. which makes sense. So I called back Salisbury Best Buy and asked for Manny. They asked who was calling and I told them my name and they said he left for the day.

The Best Buy in Salisbury was the only store that had access to my pc and could have made the Cds. Also they told me wrong that there was something wrong with my pc and they wanted to wipe out all my date and install the operating system which would have required them to make the Cds. But they will not admit the creation of the Cds. I believe they do this to make money. If I did not understand computers like I do, I would have said ok and they would have chargted me $139 for nothing plus I would have lost all my data.

I want them to give me either my Cds that they created or give me a new Microsoft Vista full version to replace my cds that I could have creagted. I will have to pay for a copy of my operating system which is Microsoft full version 64 bit Vista Home Premium software which can cost up to $200. I also could have lost all my data if I did not have the computer knowledge that most people do not have.

i purchased a computer for my wifes birthday in june an early present scence then we have had 4 comp not one worked properly they had no paper work with them an are 3 comp we got from them had ponography on it an r 5 yr old granddaught seen it none of thease comp were new i could go on its been a night mare i ask them about warrentys the said the paper work will cost me 30.00

Needless to say I was not happy about this and I became furious when I attempted to return this so called NEW laptop that was sold by Best Buy that only has a 5 month warranty remaiming...

I explained the situation to the Clerk who in turn went to the manager and started whispering, the clerk then returns to me and get this... he tells me I have to return it to the ORIGINAL STORE in CALGARY!!! Thinking this was a sick joke I immediately asked for the manager who comes over and insists he will not return it and it must go to the ORIGINAL STORE in CALGARY.

What did I do next?

Walked into another Best Buy 15 minutes away and returned the laptop with no hassles confirming this manager was on crack or something was seriously wrong with his thought process.

I am done with Best Buy and their sister company Future Shop, I have been spending 30-40% of my salary with these companies mostly every year and they will not see another penny from me due to managers that think they can make up their own policies as they go.

they sold me a laptop and it froz a lot but then two months later it was completely unusable and i took it to the geek squad and they told me that the comuter was messed up when i bought it and i asked for a exchange and they would not give it to me so they se4nt it to get fixed and it came back the same they had said that they replaced the hard drive well i went back and they sent it again and when it came back it came in the same condition and it would still freez so i went once more and they said t6hat they could not replace it unless it had gottin fixxed atleast three times and the paper they gave me for my sevice order said that if after a resnoble amount of times my computer did not have its defecs fixed that i could get a refund or exchange and they wont give it to me

I called the store managers & corporate multiple times no one is interested in correcting this issue nor will guarantee it is fixed properly. I filed a dispute with Discover and was told to contact Best Buy. Best Buy has made no attempt to correct the issue, will not insure me that the computer is fixed, disputed the chargeback. The computer is useless without an operating system. Best Buy has my computer and my $945.00 since 3/25/2009 which is now going on 4 months. I have contacted Better Business Bureau. Please advise which agency can best help me. Thank you.

i bought a computer from this store and the dvd rom never worked right from the start. after them claiming it was a virus that kept it fromm working they charged me 300 extra dollars and i restored the computer myself and they still had to relace the dvd rom. a year and a half later my motherboard and harddrive go out so they sent it out. After getting it back i had problems with it so i called to have a guy come out. They then told me it was damaged and they replaced the front of my computer casing. Now they are saying because of that the new motherboard is more then likely cracked and corperate office would be calling me. No one called me so I talked to there consumer affairs dept which told me they had no record of anything so then they looked into it and told me I had to bring it back to the store that damaged it and never told me in the first place. plus i had bought the in home plan where they came out. This under the lemon law should be being replaced but they now refuse anything

I would like to bring to your attention a serious matter concerning Best Buy, and it's product backing that it claims to have. Beware of purchasing anything at Best Buys for they do not back their merchandise, and may keep it for extended periods of time if they cannot fix it while you are without.

In February of 2009, I purchased 5 computers from Best Buy in Springfield, Penna. Since that point, three of the computers had to be returned for repair, all of which had to be returned to the manufacturer. This means an extra two weeks for mailing. At this time, the one laptop was returned to me, but had to be brought back to Best Buys three days later for the 2nd time for repair for the same thing on June 11, 2009. As of today, June 19, 2009, I have no idea what the status of it is.

We trusted Best Buy to buy our computers there, but will never purchase another item from Best Buy and will make the general public aware of the terrible service, as well as customer service they offer. I have written a letter to The Better Business Bureau, the Attorney General, Best Buy Corp, the Daily News, Daily Times, as well as several Internet postings and chat sites.

On June 16, 2009 I spoke to Augie from the corporate center, as well as Robert in Customer Relations, and Kevin the store manager at the Springfield Best Buys. After a heated debate, Augie said to call him by Friday if this computer was not fixed.

Today is Friday, and I have heard nothing. I am contacting the Best Buy Credit Department and letting them know that this purchase is in dispute. If they don't care, I will not pay another dime on my credit card account until this case goes to court. If you purchase a computer from Best Buy, you will have to return it for repair, at which time you are at their mercy. The geek squad has no clue how to fix computers, and they are normally sent out to the manufacturer.

UPDATE: On 6/19/09 they called and said my computer was done and working good. I went there and made the geek squad agent show me. SAME PROBLEM. He scratched his head and had no clue what to say to me. I left the computer and WILL NOT accept it back

I purchased a Mac Computor in late March. I've been doing a lot of downloading with the research that I've been doing however; I put a blank dvd into the Disk Drive to Burn all of those downloads because my computor began to get too slow. When I returned the computor to have the disk removed he told me that it was too late to exchange or return my computor which it is not even 3three months yet and this is supposed to be a brand new computor I feel that something must have been wrong with the computor and therefore I am being forced to pay for a damaged computor.

I purchased a windows anytime upgrade from Best Buy on 7/3/07 for windows vista ultimate from windows home. The upgrade downloaded properly but I never received a product key. Now, since about 2 months ago, when I sign into windows on my computer, I am asked to reactivate windows vista ultimate. But, I can't do this because I never received a product key.

I have been on the phone with Best Buy, Microsoft and Digital River reps for over 10 hours. No one is able to give me a product key. My orginal purchase was from 7/3/07. It was billed to my Visa credit card on 7/4/07. This telephone number was also listed as the support number for my purchase, but it has been disconnected. Microsoft has money back guarantee which lists on condition as failure to provide a product key, but they will only refund within 45 days of the original purchase.

I bought a brand new Toshiba computer. I was told I needed to pay an extra 90.00 to the geek squad to make it usable immediately. This was my first computer. I had no idea he was lying. I called Toshiba and they confirmed that it was usable without the 90.00 fee. I was told later they installed a virus protection and removed programs I did not want. I was not asked if I wanted the programs - maybe I did! I have no idea what programs were removed. He told me it took him 4 hours to fix his new computer to make it usable. Never havong used a computer I believed him. A LIAR!!! I want a refund!!!

I bought my laptop computer originally in January of 2006 and purchased a 3 year service plan to go with it. I had to bring my computer in a few times for odd repairs, but never had a problem. In January of 2009, my computer crashed and wouldnt turn on. As it was about 2 weeks before my warranty was up, they were required to fix it. They sent it out to their service center who had it for over two weeks before I got it back. When I received it back, there was no operating system on my computer so it wouldnt even turn on. They let me know they had to replace the hard drive, the RAM, and the CD drive. They told me I would have to contact Gateway to get a restore disk or pay them money to put my operating system back on my computer.

I restored the computer but it still never worked right after they took it. If it was running on battery it would get extremely hot to the touch, it was slow (took about 5 mins or more to even open a program) and did not have sound or the sleep mode. I dealt with it, knowing I would not be able to have them take it for another 2 weeks because I needed it for school. During this time, my warranty was going to expire so I paid another almost 300$ to renew it for another two years.

Around the 10th of May 2009, my computer crashed again and wouldnt turn on. I brought it back to the store in tears because this was the week before my finals started for school. When they had looked up my account, they told me that my warranty had expired and that I would need to pay them to run the diagnostics and if there was a repair needed it would not be covered. I told them that I had renewed my warranty so they had to call corporate to confirm. Apparently, they had not updated their systems (mind you I renewed it in January and this is four months later in May)so the store did not have a record of my renewal. I was told I would have to wait 5-7 business days for them to update my account and that they couldnt even run diagnostics on it until they had received the go ahead (although they had already confirmed with corporate that I did renew my policy)!!!

I spoke with a manager and expressed my distress and he approved them running the diagnostic on my computer and also put a rush on the update so it would only take 3 business days instead of 5-7. After the diagnostics were run, I was told that my RAM failed and needed to be replaced. Since the update on my account had not gone through yet, I asked them to take out the bad stick of RAM so that I could access my files and then I would take them back the computer so I would not have to pay 100$ for them to back up my files. They complied with my request, I picked up my computer, copied my files to my external hard drive, and took them back the computer. I was told it should only take 20 mins to replace the RAM but for some reason it took about 4 days - with me calling everyday. One day, I called to see if it was ready, I was told it was, but when I went to pick it up, nothing had been done. I spoke with the manager again and as compensation he said he would replace the RAM with a 1 GB drive instead of a 512 MB drive and that he would personally do it to make sure it was done. After that was done, I picked up my computer the next day and was told that I needed to restore it.

I called Gateway to get the restore disk and restored the computer. It worked beautifully for about 2 days before it started blue screening and turning off on me. I brought it back on June 2 and explained my whole situation and asked them to run more tests on the computer because something was obviously still wrong. I had to call everyday since no one ever called me back but eventually found out that the store could find "nothing wrong with it" and that it would have to be sent to the service center for repair. I was also told that I was eligible to receive a new computer under the no lemon policy because this was now my 5th qualified repair.

Best Buy let me know that the Service Center needed to "appraise" my computer and once they approved the computer to be replaced, I could go to my local store and pick out a new computer with similar specifications. I had to call repeatedly until I found that the Service Center had received my computer on June 8 and was doing the appraisal. I never heard anything back after that, so I called again to the store. The store let me know it could be as long as 3 weeks before I got the approval for a new computer but if I called the 1-888-BEST-BUY number, I could have them override the store so that I could get a new computer sooner. I called today, June 15 to find out what was going on at the Service Center. I was told by the Service Center that the request for a junk out of my computer had been rejected because the repairs were split over my two warranties, and I only had two qualified repairs on the original warranty.

Since I had renewed my warranty, this voided the no lemon policy and the only way I could get a new computer was if the service center deemed it "unfixable". Currently, Best Buy has had my computer for 13 days with no progress towards fixing it. I am told that they are waiting for a new mother board for my computer and I there was no telling how long it would take to get there, and that they had thousands of computers and could not track each one individually (but isnt that their job?). I was told by the manager I spoke with, Dana, that I did not understand the policy and she tried to explain it to me again as if I were incompetent. I told her that I DID understand what she was saying but what I couldnt understand is how they can do business in that manner. I was originally told by the local Best Buy store that they could not override the Service Center about replacing my computer, but then I was told by Dana that I would need to contact the manager at the local Best Buy store to see if he would override the Service Center.

I keep on getting jerked around by them and seem to be getting no closer to a fixed computer. When is the point that they decide that the computer is "unfixable"????? This is absolutely ridiculous and after reading the other horror stories about their business, I would now advocate that NO ONE buy ANYTHING from best buy, not even a CD.

I went into best buy to purchase a home computer on 5-18-09. I found the computer I was interested in, and when the salesman came over to help me, and informed me of the price. I asked him about the price of the monitors, and he told me they were $139.00. I told him that I really needed a new monitor too, but couldnt afford one at this time, and that I could barely afford the computer. He then proceeds to tell me that if I purchase this computer, I need to have some Microsoft office product for it work, and that costs $150.00.

I asked him if I dont buy this extra product will I have access to email or media player, and he tells me that I would not, because microsoft doesnt download any of that on there computers anymore, and you need this product to be able to do anything. I live on a fixed income, so I couldnt afford the extra $150.00, so I did not buy the computer and left the store. Later that same day, coworkers of mine informed me that I did NOT need this extra product to have access to those things, so I went back to the store and bought the computer. My coworkers were right, I did not need that extra $150.00 product, I have had access to those things without it. The sales person was just trying to get me to purchase things I did not need. Three weeks later the computer stops working...

I call Best Buy, and tell them about it, and that I have a receipt, and they refuse to help me. They tell me it is over 14 days and there is nothing that they can do, and then they tell me it is under manufactures warrenty, and I can take it to Geek Squad and they can send it away to fix it. I go into the store, and while I am there I find out there was a promotion running when I bought my computer that I could have also gotten the monitor for an additional $26.00, and no one told me, not even after I asked about the monitor prices and said I couldnt afford the extra $139.00. Then Geek Squad tells me that they can send my computer away, and it will take about a month for me to get it back.

The guy also tells me that they will probably replace my hard drive, and I will lose everything on my computer. I told him the problem was with the DVD/CD Writer and not with the hard drive, so why would they replace it, and he said they almost always do.. He wanted me to sign some part of the form saying I refused hard drive back up, and when I asked him what it meant that I refused hard drive back up, he said, "Just sign the form". I was so upset about not having a computer for a month, and the way I was treated, that I told him to just give me my computer back. I then called corporate customer service, and they treated me just as rudely. They basically said, there is nothing we can do to help you.

It is over 14 days, and you need to just send it away to get fixed. It was three weeks, not three months since I bought this computer, and the service was HORRIBLE. I will never buy another piece of merchandise from this company. My family also said they are going to stop shopping at Best Buy too after this, because they have had some problems in the past..

She called me later that day to tell me that she had purchased it, but that the salesperson said that, in addition to the computer, she had to buy a $60 safety package, which included restore disks. Since I hadn't said anything about that, she had a feeling that she was being taken on a ride, so she asked about the return policy. The clerk told her that could get a full refund within fourteen days, if the box was unopened. Feeling secure that she could return it if she was getting screwed, she agreed to buy it at the higher price. The salesperson went to the stockroom, returned a minute later with a computer, and my friend checked it out and left.

Since she didn't know enough about computers to take on the Returns Counter by herself, I went with her to claim a refund for the unwanted crap. I got as high as the store manager, ultimately to be told that the price of the added package could not be refunded, since the package was already on the computer, even if there was a "misunderstanding." I responded that, if we could not get a refund for the package, we wanted to return the computer for a refund. The manager replied that Best Buy would refund only the price of the computer, that because the service was provided "for my friend" by the Geek Squad, the cost of the service was non-refundable.

No service was provided specifically for my friend because the computer came out of the stock room configured as it was. I asked, if it came out of the stockroom that way for $460, why could it not go back in the stockroom exactly as it came outthe box was never opened and the seal was still in tactand my friend be refunded the $460 that she paid for it? The answer from the store manager, paraphrased: "That's store policy, I can't change it. Here's corporate's phone number. Take it up with them. Go away."

I called corporate and, after getting no satisfaction with the dork who first took my call, I demanded to speak to a second tier customer service manager. I was transferred to a person who later identified himself as Tim S. He was very understanding and told me that he would rectify the situation with a credit to my friends card, but that my friend had to call him with her credit card number and personally give him permission so that he could do this. Over the course of two weeks, she has called no less than a dozen times, always finding him out of the office. With each call, she has left voicemail messages with her phone number; her reason for calling, including the case number he gave me; and requests that he return the call. Not one call has been returned. I am starting to wonder if Tim Snow is a code name given to customers when there is no intention of Best Buy making any concession, so that every time someone calls asking for him, that unfortunate soul is transferred to a dead end extension.

Our only consolation is that the company for which I work purchased over fifty computers, plus miscellaneous peripherals and pieces, well over $50K worth, from Best Buy over the past two to three years, and I'm high enough in the corporate food chain to direct all computer purchases to other sources. Yeah, I know Best Buy will never notice the loss of $50,000 over the next couple of years, but every time it happens, it'll make me feel good to tell a co-worker to go to PC Connection or some other source to purchase a computer. And to explain why, with the hope theyll take their personal purchases elsewhere as well. Too bad Circuit City's dead...I'd have sent them there. And hey, GM's fall, if you trace it back far enough, started with one disgruntled customer, right? Maybe I can be the customer that starts Best Buy's slide to oblivion. Oh well, I can dream.

While that may be a dream, there is one reality...if I live to be one hundred ten years old, I'll never again set foot inside of a Best Buy. And Ill tell this story to anyone wholl listen.

I bouhgt an apple mac book on 12/11 2008 at the ARDEN best buy store in sacramento.On the 23rd of the same month I returned it to the BEST BUY store in Elk grove.By the start of 2009 I went back to ask them why the computer never took the bill off my account.They said it would come off by end month, it did not. Now I have gone there three time even with the sku and serial no. and they still can trace the computer. The should have video tape of what happens at the store but they just lost my computer and are asking me to pay for a computer they already have.They have been very unhelpful.

This is very stressing and its going to ruin my credit.i am very emotionally drained.

Best Buy was recently advertising a HP netbook that I wanted to purchase, and because they often have the best price, I have purchased electronics in the past, and it always is the same. They really work hard to make you hate them. The sales person was a young, rude, and disrespectful individual. I asked him if he could see if they this one particular netbook in stock. They had it, so I told him I want to buy this netbook, it really was not a difficult request, but he proceeds to go down his list of all the ad ons that he can get me for, in the middle of his sales pitch, I tell him nicely that I only want the computer, no spyware, no external cd's, no set up fees at home,(its a netbook) no extended warranties, He walks me to the cashier and then leaves with out so much of a thank you or have a nice day.

This has happened to me at Best Buy on several occasions, the salespeople are trained to almost force you into buying their extra crap and when you dont, they treat you like you don't deserve their time. The netbook works great even without all their extra fees and services.

No economic hardship with me, I know when ever I buy anything at Best Buy that they are going to try and add on their lame services. If I was a little meaner, I would have called the manager and made the salesperson apologize, but I really dont think the manager would have done anything, they are all trained by the same system, which is selling fear to the customer, extended warranties that cost 35% of the cost of the electronic item, etc. I dont think that Best Buy will be around much longer as Circuit City practiced much of the same pressure add on services to their merchandise

Asked an Employee at the woodbridge store location at arounfd 2:30 pm or so on Feb 22 2009 for assistance to locate a Printer Ink for two printers. He asked if I know the Number of the ink and I said no and I only have the Number of the Printer. He siad to to go and check the Number on line, essentially go help your self I have no time for you silly little purchase. He took me to the Phone area and told me to ask one of the other employess to check the number for me. I waited for 5 minutes and notices that the employee were processing a credit application or so I went to the custoemr service desk for help. The employee at the customer service desk started to direct me back to the computer area and I told her that they are of no help.

Chad The Employee was in the customer srvice area and he was asked to help me again. He was taking me to another area to agin help myself and I lost it with him. I asked to speak to hios Manager and he saifd he is the Manager and nop one above him. I am a regular customer at Best Buy Chad needs to learn custoe r service 101. [Best Buy] have lost a regular customer and many more who I will discourage to buy becasue of my esperience. Every custoemr needs to be assisted when they approcch a uniformed employee no matter how stupid or how small the Purchase.

Chad did tell me if I expect him as Manager of the store to help me with my Printer Ink. Yes CHad I do and as a manager you failed to porovide Superior customer attitude. That's what brngs back people to buy not only price my friend it's service. You're dealing with Consumer goods. PS I wenty to Future SHop approach a staff who help to look for the Item found it for me and I made the purchase there plus I bough a Flash Drive for $15. [Best Buy] lost a sale for total of $115 for Ink for two printer + the Flash Drive and many other purchases in the future.

My wife bought a Laptop computer from Best Buy in/around 2006. The computer has had several issues with staying connected to the internet and was brught in to the store for repairs (third time) a month ago. My wife has gone to the store (50 mile drive) and was told several different things, the last being new parts had to be ordered and it would be another two weeks.

Two days ago, my wife called to check the status of the computer, and was told they purposely DESTROYED the computer by sending it to California and it would be cheaper to give her a new computer! Now, several things make me so mad about this. Granted, my wife should have backed up the information and family photos (although she was told not to worry about that).

According to line 7 of their work agreement, they have to give 30 days notice before destroying property! We could have taken everything off the computer first, all of my two year olds pics were on that computer! Now, corporate says they don't send computers to California to be destroyed and the store has no paper trail of where the computer went? I am worried about identity theft, and to top it off, they want to give us a cheaper computer!!!!!!!!

Pics of my son since he was born are on the computer, not to mention personal/financial items. Pics I sent my wife while deployed to Iraq and family photos of a trip to Hawaii when I returned from overseas are on that computer. My wife is so upset over this, there is so much we will not get back. I wouldn't have an issue if the computer was accidentally destroyed through them working on it, but to just destroy it because it is cheaper and not tell us ahead of time, makes you sick to your stomach!

I had diagnostic work done on my computer and when I was paying the $200.00 I asked the clerk behind the desk if I could pay using a money order that I had just purchased prior to my visit there. He said certainly, just make it out to Best Buy. I did that and then the manager came out and told me that I could not use a money order. I had already made out the money order to Best Buy. I eventually left the store after paying for their services with my debit card.

I then had to take the money order to my bank, which refused to help and then back to the PDQ store where I purchsed it and they were kind enough to cash it in for me. This issued caused me a lot of inconvience. The manager told my name and address and said they would get back to me and try to do something for me. I never heard back from her, and they were very rude at this store. Their attitude seemed to be that it sucked that I believed them the first time when they said I could make out the money order to Best Buy.

For Christmas my parents purchased a toshiba laptop for me with the assistance of a sales representative at BestBuy. We were told this was top of the line 4 g ram and really powerful. This was purchased on about 12/15. It was given to me during Christmas and I realized that none of my software would run on it. I then went to bestbuy and told them about the situation and they told me it is running on 64 bits and for some of my software I would need it to run on 32 bits. The geek squad tried to fix it but could not.

They gave me a brand new laptop toshiba and said that when i start it up it will give me an option to run it on 32 bits. I brought it into my office (where I commute to once a week to Brooklyn) and they told me that they could not get it to work. I then brought it back to BestBuy and they told me that this computer cannot run on 32 bits. it is only a 64 bit laptop. They will not allow me to return it because i am past the time allotted for returns. I then told them that I cannot use this unused laptop and I did bring it back in time, however, they gave me another one and told me it would not be a problem to get it to run on 32 bits. The reason I am past the two week mark is because i thought i could trust what their geek squad said and took another one to try it. They are not allowing me to exchange or return it and I feel that this is their fault and misrepresentation of a computer!

This laptop is unused

My husband and I purchased a Dell XPS M1330 less than a year ago. Two days after we purchased it, the "blue screen" kept appearing. We brought it back to Best Buy, who told us that they could replace the laptop, but a new laptop may do the same thing. Apparently sometimes the hardware is not installed properly, causing this blue screen and they could not guarantee it wouldn't happen with another computer. We took the computer home, hoping it wouldn't happen again. From time to time over the last year, it did happen, and we would just have to re-boot the laptop. About a month ago, the laptop just wouldn't turn on, the power button lit up but the monitor wouldn't turn on and there was no sound. I called Dell, who said to bring it back to Best Buy.

Brought the laptop back to Best Buy, who said to return it to Dell as it was still within the one year manufacturer's warantee. Called Dell AGAIN to find out where to send it, got 3 different people on the phone, none of which could help, and they eventually told me there was no warantee on the computer. We spent almost $2k on this laptop and are shocked about the terrible service and headaches with both Dell and Best Buy. Neither had any interest in helping us. At this point I'm giving up on both of them and bringing the computer to an independent shop in hopes they can fix it. We will never purchase a Dell again and never purchase anything substantial from Best Buy.

I purchased my computer at Best buy stores. After only 7 weeks the hard drive failed. I took it in to best buy who has to ship it out for repairs. They kept it two days before putting it on a best buy truck. At that point it took 11 days to reach the place of repairs. Then because of christmas, it stayed at the repair center for another 6 days before they looked at it to discover the hard drive was out...like i told them.

Now they have to order the part. its been another 5 days and im not anicipating getting it back until another 7 days or so. so, its been 24 days so far to get a repair done on a brand new computer, and im sure it will be over a month before they finally get it back to me. I will never purchase another item at best buy.

We bought Dell M1330 from BestBuy in Feb. 2008. The lap top shutting down on us. We bring to BestBuy for Service, 2 weeks later they want us to pay $650 to fix it. even though it is still under warranty, we declined the service and ask for explaination. They told us moisture cause the Mother failed. we do research on the Web about this Model Dell M1330. People has a lot of issue with CPU and MotherBoard to fail.

We brought attention to their managment. they still refused to fix them, they also menion This is Dell Problem. when we mention that we have 2 years extended warranty with Bestbuy, then they said it is not covered because we did not buy Accidental extended warranty. When we went to BestBuy to get our laptop back, they missed assamble the laptop then they have to send out 2 more weeks. They had kept our laptop for 4 weeks now. I just want people out there to know that DO NOT BUY any thing from BestBuy.

Dell Inspiron arrived August 6, no where was there a mention of a 14 day warranty, replacement time frame. Computer arrived not working, finally Best Buy fixed it by replacing the hard drive. Best Buy needed a System Restore CD that was not shipped with the computer. System CD had to be ordered from Dell, by the owner of the computer (unknown why, since ownership of computer will always be Best Buy).

Ordered CD from Dell, Dell gave me a tracking number. CD never showed up, called Dell, they said that upper Management had cancelled the shipment, did not call me. I was between Best Buy and Dell, and neither was giving an inch. (They are at war with each other, so their employees say) Finally Best Buy took a Restore CD from a display computer and loaded it on to my CD. Picked up computer with new hard drive 11/4/08, has made noise like it is mixing concrete ever since. Some problems with programs running. So I guess it's back to Best Buy for another fix, and the loss of my computer.

Time lost taking the computer to and from Best Buy. Hours lost trying to get an answer from Best Buy or Dell. Loss of use of computer while it is being fixed. They have no loaner computers for use while they fix it.

I bought an Acer Aspire from them 1 1/2 months ago. The CD drive didn't work, but I didn't know it until then. I bought their Black Tie warranty. Good thing, otherwise I'd be out $700 and no computer. If you don't bring a product back within 14 days, they will do nothing for you. And don't waste your money on having them set it up for you. I paid for it & it was still a mess when I got it.

The only reason they're supposedly repairing it & for no cost is because I bought the Black Tie protection. Course, the Geek Squad has now had my computer for 2 weeks. And they refuse to tell me anything. They've been telling me for a week that it's almost done. Obviously. NEVER AGAIN will I waste my money at Best Buy. If you do, be sure to read the fine print on EVERYTHING. Especially any warranties you buy. Their Lemon coverage with the Black Tie means the same computer has to be in for repair at least 4 times AND those repairs have to be deemed by them as counting towards this. LIES, LIES, LIES! BUYER BEWARE.

I have had an awful experience with Best Buy. I had purchased a HP Pavilion Media Center TV m8100n Desktop PC back in August of 2007. After 6 months, the hard drive failed, and I had to take the computer into a Best Buy for repair. They essentially told me it was the fault of the manufacturer, and had to send it out. After 4 weeks, they had it, but it was completely blank. I then had to send away to HP for backup disks. After installing the OS, I took the machine home, grateful that I had a computer again. 6 months went by, and I noticed that my disk was almost maxed out. Surprised I looked at the system settings, and learned that my 500GB hard disk was only 60 GB.

I called customer service, and after being on the phone for 2 hours, they informed me that there would be no consideration, because they had their service records that indicated they DID place the 500gb hard drive. This is one of the worst customer service experiences I have ever had. Not only did Best Buy sell a faulty system, but after installing the wrong part they refuse to make good. Unbelievable!

I spent 900 dollars on the computer, and to add the additional hard drive will cost $200.

I placed an order for a desktop on sale over thanksgiving weekend, found out from best buy that the desktop was sold out and the company they were from HP was not making anymore available for purchase. Bestbuy debited my account the same day the order was placed, 4 days later I am still waiting for my account to be refunded so I may purchase my daughter another computer,

I have spoke with customer service 2 times with no refund as of yet, in my last conversation the rep finally let me know Best Buy can take up to 10 days possibly more to refund my account. I imagine all the other folks like me whom tried to place orders for offers not really available, maybe they only actually had 3 machines, and hundreds of orders came in because the price was so good, that equates to thousands of dollars available to Best Buy and not available to the people the money actually belongs to, so I am not able to continue my shopping for my daughter because Best Buy has control of my funds as of this moment to earn interest on,

Wouldn't that be great if we as business merchants could do that? Place an ad for an item at a great savings only to not have enough of those items available but keep the money that comes in to return at a much later date? I want the BBB to take note of this transaction it is not right, I am told by the store people that this is a corporate policy at Best Buy, and there is only one number to access corporate. What a way to screw people over.

I have no access to the amount of purchase which is over $700 dollars. That is a significant amount of money to not have access to, and the timing of the year, the reason I was making the purchase too for a Xmas present for my daughter. This is how it inconveniences me. I double checked my math, my account balanced to the penny so it was not my error in math, Best Buy did not tell me that I had to wait 10 days or more for a refund, my account was debited immediately, Best Buy only has access to my money, I don't have access to my own money.

I'am a 66 year old woman who is on a fixed income and had to save for a computer, you would think that it would last more than 3 years. went to best buy and they told me that e-machines was the best so I bought it and have had nothing but trouble. just wanted to get this off my chest because when I called best buy they told me that a 3 year old computer was old and that I had to buy another one. thank you for listening to an old lady

Sunday 11-09-08 I purchased the above computer this evening from: Long Island City (Store 478). I noticed after looking at receipt as I was in my car, I was charged an additional $39.99. This additional fee was not discussed or mentioned to me at all. The sales person only asked if I wanted an extended warranty and anti virus. I repeatedly told him No Thank You as he attempted to convince me why I should consider. I explained to him all I wanted was the computer and nothing else.

I called the store as soon as I arrived home. I explained to the young lady on the other end, I was charged an additional $39.99 for Windows Vista Personalization. She explained to me that was usually when the 'Geek Squad' had done work on the computer in regards to removing unnecessary 'junk' software, as well as optimizing the laptop, etc. I was quite appalled. I did notice after reaching home the box was opened at one time and the material was placed back in box in an untidy manner. In addition, I was given the wrong power cord for the laptop above. On BB web site under Geek Squad there isn't a service listed for $39.99 that I noticed. Computer Setup / Optimization states $29.99. Regardless, I DID NOT agree, ask, inquire or was told of such service.

I explained to the young lady I DID NOT ask the Geek Squad for their services and I should NOT have been charged for something I did not ask for. I am far from a novice with computers. I prefer to 'optimize' my own machine. She stated some laptops they do this for and some they do not. I requested a BRAND NEW LAPTOP that has not been tampered with and I will bring back the Geek Squad laptop. She placed me on hold to go and see if they had any available via the Geek Squad. After holding for a few minutes, she returned and stated they did not have any additional computers.

I wanted to make an exchange to remove the $39.99 from my bill. I asked to speak to a manager. She informed me, in order to do that I would have to come back into the store. I kindly thanked her for her services and hung up very upset. Of course, I would never take my frustrations out on her. It isn't her fault. I am going to return the laptop because of all that has been stated. I do not expect to pay any restocking fee. It is not my fault I am returning the machine. It is a nice laptop. I simply do not like the idea I have been manipulated. I hope this matter can be solved without any additional problems. I'll keep all posted.

I purchased a Gateway PC model no. GN5632E on Dec. 18, 2007. I also purchased a 2-year in store warranty which should be good even with the manufacturer's warranty. The total price was $1,350. When I returned home and hooked the computer up, I tried to register the McAfee anti-virus that was installed on the computer. It was the 90 day free trial. It would not let me register the 90 day free version, therefore I had no anti-virus protection. I called the Geek Squad and they came out to my house 52 miles away and loaded Trend Micro anti-virus and PC Doctor. They charged me $350 for this visit. My question is why should I have paid that when the computer 's anti-virus should have worked right out of the box.

In July of 2008 the computer crashed. Under the PSP warranty they installed a new hard drive in the store. When I got the computer home, it would not work. It kept shutting down. I brought it back again and they would not wait due to too many people in line who also had computer problems. They kept the computer and told me they would have to send it off to be fixed. I told the assistant manager I wanted anothe computer because this was the third time and they could not get it fixed. I called the customer service in Minnesota.

The representative on the phone was rude and ugly. He told me that he did not know when the problem would be resolved. Also , no matter what I said there was no way that I could talk to any of his superiors. Their customer care dept. stinks and doesn't care about anybody. Now I owe $700 on a computer that they will not fix. According to the Best Buy lemon law, They owe me a new computer if they cannot fix this computer after 3 attempts. They also told me to go to some other store to get my computer fixed when I have a 2 year warranty and a manufacturer's warranty. Imagine that! This suggestion came from the customer service division of Best Buy's headquarters.

Currently I still owe $700 for the computer. They will not give me another computer and they won't fix the one they have. I have spent about $125 in gas to go down there and deal with these people. I just want to be treated fairly instead of being ignored and given the brush off.

I bought a flat screen computer monitor. It worked fine for 3 months and then the screen went black. I returned it to the store and they would not do anything since I did not purchase and extended warranty. It was still under the manufacturers warranty which was good for 1 year. When I called the company they said that I needed to return the merchandise to the store. You can guess what the store said.

I never did get a new monitor and will never buy anything from Best Buy again. Their sales people are inexperienced and do not know anything about the products they sell. I was told by the salesman that if there were problems I should bring it back to the store while it was under warranty. Well he no longer worked there when I came in after 3 months so there was noone to confirm what he said. My advice don't buy anything from that store.

I initial had a problem with my computer, it went to safe mode. I explained the proclem to to the geek squad representatives they said they performed a diagnostic on my hard disk and my files and found no problem. the computer worked in the store but when I took it home the same problem appeared. I took it back 3 times after the intial visit andd I was told to reload the original disk (which would take the system back to the factory settings).

When I tried that it still sent to safe mode without installing the the full set-up. Clearing their remains a serious problem that was not rectified by Besy Buy nor any mention of a refund. This all took place between Oct 11 through Oct 24 of 2008

I was charged 69.99 for the diagnostic and 99.99 for my files to be backed up on a CD Disk. I would like a refund of the diagnostic exam which according to Best Buy revealed nothing but upon taking the computer home the problem was still evident.

My Sony laptop computer's LCD went out & since it was still under extended warranty till December 08, I took it in to Best Buy for repair on 9/09/08. Estimated return date was 9/17/08. It is now 10/12/08 & I still do not have my computer. I tried to call the store several times & even let the phone ring 37 times once, but no one ever answers.

I've made 5 trips to this store only to be told that the computer had to have parts ordered, it's being shipped right now, it's been received but the hinge was not working so we sent it back for more repair, etc. I requested a loaner since my son uses this computer for his college classes & was told I could purchase any laptop in the store! The service mgr., Mike, assured me 2 weeks ago that this problem had his personal attention & that I would receive a $100 gift ctf & my computer shortly.

In order to make these five unnecessary trips to Best Buy (since they won't answer the phone), I've had to negotiate hazardous traffic, expend numerous hours standing in line waiting for a geek squad member to give me another excuse about why my computer is still in Louisville, KY at the service center (info about where the computer had been sent was difficult to receive), and my son has been without a computer for his college courses. I was truly insulted when the store service manager told me I could buy anything in the store I wanted but he would not loan me a computer until mine was fixed. His personal assurances that he would fix the problem two weeks ago was a sham.

In May of 2007 my son bought me a HP Pavilion for my Mother's Day gift. I am 60 years old and really am not computer savvy as far as technical stuff. Two months befor the warrenty was out, my computer stopped working. I took the computer in to Best Buy, I paid for a diagnostic evaluation of the computer $34.95. I was told the mother board was bad, but there would be no charge because the computer was still under warrenty. Five months after the mother board was replaced and now my computer is out of warrenty my computer again is not working.

I called Best Buy and spoke to a Geek Squad employee. I explained to the young man what was happening with the computer which was the same thing that happened the first time. The young man informed me that the computer was out of warrenty and I would be responsible for all charges. I was charged 34.95 again for a daignostic evaluation and if I wanted the data saved it would be another 100.00. I paid the 34.95 and my computer was sent to HP headquarters. Three weeks later I received a call from hp headquarters telling me that the mother board was bad again and if I wanted it fixed, it would be $300.00 or more. I requested that my computer be sent back unfixed.

My son complained to the managment and asked for his money back, but got no where. We then took the computer to a friend who works with computers and found out that the memory card had been placed in the wrong slot. My son delivered my computer back to me today 9/20/2008 and so far I have had no trouble. I believe this is a big scam on consumers that have little knowledge of computers. Best Buy and HP do not stand by their produces. I also believe I should get my money back for getting the wrong diagnosis and bad technical support.

I purchased a Dynex batery backup for one of my computers at Best Buy 2 years ago. Today (09-18-08) at 10:45am, mt wife called to me and said domething electrical was burning upstaris. I went to oue home office and discover the Dynex baterey backup was melting. It was so hot I could not touch it. I managed to unplug it from the power source and move it form the floor onto a safe place in the room. I called the 800 number on the product. It connected me to BestBuy consumer affairs.

I explained to the lady what had happened. She was not concerned about the faulty product. She told me that I could take it to BestBuy and maybe they could replace the plastic. I told her that this product nearly burned my house down. She then elevated it to her supervisor who told me to expect a call from BestBuy Headquarters within 48 hours.

The faulty burned the desk mat it was sitting on. This product should be re-called due to this dangerous situation. If we had not been at home our dwelling would have burned.

we bought a computer from best buy in El cajon ca the price was like 1700 .00 this was in 04 with their store credit card. It is now 08 and our bill is still 1700.00 what kind of sham do [they] have going. We have paid over 2400 dollars and still the bill is the same amount.

this is not what I signed up for. If I would have known this I would have never bought anything on credit from this company Its no wonder everybody hates this store.

you know the saying I'll tell two friends and they wil tell two friend and so-on and so-on....

Best Buy Murrieta was one of the worst businesses I have ever dealt with. While selling a high-end computer, the sales people were wonderful, promising wonderful support. Once I was out the door, I had to wait in long, slow lines, they lied to me after having promised they would, and had, installed software (and then did it while I waited an additional 2 hours), they were negative, rude, ignored me and others, and were hugely understaffed. I will never purchase a large item from them again, and I wish I had seen all the reports before considering them.

I had my computer man waiting for me at home while I ran to pick up the promised computer, and returned home 2 hours later, after he had left.

I purchased a taplet PC from Best Buy as well as purchased the three year extended warranty. I took the computer in to the tech area and was told that my cd drive was not in correctly--the tech said this is what is causing the noise. I took the computer to another tech who said I had a fan problem and sent it out for repair. I had to send the same computer out again for the same problem a month later. At this time, the fan was replaced.

Approximately 4 months later I took the computer back to best buy to request another computer I was told that the computer had to be sent out again to be fixed that I had not exhausted the four repairs as required by warranty. My concern is that I have experienced the same problem with the same computer for two years and the unit should be replaced. I do not know what the technicians did or if in fact they truly repaired my computer. I think the warranty is a scam and that Best Buy plays games until your warranty wears out and you have no recourse.

I have been without my computer for a combined two months and counting as the my computer is currently out for repair of which they estimate a month. I had to purchase another laptop because I am finishing my dissertation and I did not my computer for my job.

I purchased a Sony Vaio Laptop at Best Buy in December 2007. The very next day I saw the exact same computer $200.00 less at Office Depot. I went back to the store that I purchased it at and was told that they could not match the price as it was a Sale. They told me if I decided to return it I would be charged a 15% restocking fee.

About a month later I started having problems with it. I brought it back into the store to fix because it wasn't typing properly. (Only symbols - not letters). They kept it for a month, told me that there was physical damage that was not carried under the warranty and returned it to me un-fixed. I went home and brought it back the next day and told them to go ahead and fix it and I would pay for the repairs out of pocket. The demanded a deposit of $150.00 before they would take it. They returned it to me 2 weeks later, still un-fixed. While I was there arguing with the Geek Squad tech, another tech came over and just clicked on a button and it was fixed. And I was out $150.00. I complained to Best Buy and they sent me a check for $50.00.

3 Weeks ago I brought the laptop back to Best Buy because the adapter is too loose to go into the computer to charge so I can't power it up. They called me yesterday to say that it was back in from repair. I went there today to pick it up and it was still un-fixed. They told me that it was from physical damage and that my warranty does not cover it.

MY QUESTION. This warranty that I purchased for $200.00; just what does it cover. I am now stuck with a computer that does not work because it cannot be charged and I am still under the Original Warranty. The Extended Warranty hasn't even gone into effect yet. I just finished reading all of the complaints that have been filed against Best Buy so I feel like I am not alone. But how can a company as large as this get away with this over and over again. Your help would be greatly appreciated.

I paid over $1,000.00 for the laptop plus another $200.00 for an extended warranty.

I bought a Compaq computer from them on 5/18/08. On June 25th the computer quit working so I took it to the store as it was under warranty. I was told it would be repaired in 10 to 15 days. I called the store on 7/5/08 and was told that they had sent the computer to Louisville, KY to the repair center and they didn't know what was wrong with in. On July 7th I was told that the motherboard had failed and they had ordered parts to repair the computer and it should be fixed in a few days. I called the store back on July 12th and it was still "waiting for parts".

On July 16th I was told on the phone that it could "take weeks to get it fixed". I then went to the store and asked to speak to the manager because I wanted the computer replaced since I bought it to USE. A rude young woman who stated that she was the Geek Squad supervisor, refused me access to the manager and told me in a very condescending way that I'd "just have to wait for my computer to be fixed". I left the store rather than to make a scene.

I then filed a complaint with the Better Business Bureau here and wrote a letter to the store manager asking that my computer be replaced. The manager has never responded to my letter. On July 21st I was told that the repair facility had requested "Authorization to Replace" my computer. Since that time nothing has happened. I've called the store several times, only to be told they're still waiting for permission to replace the computer.

I am unable to access the internet to get my e-mail, transact personal business or use the internet for any information that I want. I have to go to the Public Library which is several miles from my home to use the internet. I am also paying for internet service at my home and therefore am wasting that money.

March 26,2008 I purchased a computer and monitor and service to install in my home and to also connect a printer that I had previously perchased. They did not have it in stock and ordered it fom another store. I was delivered and installed on Apr.3,2008. I was having vision problems and put my e-mail info on the desk for him. He was here 3hrs.10min.and when he left he handed me a new disk for my e-mail said use this your disk is not good now.

The next morning I could not open my e-mail and could not print from the net. I went to the store the 5th.of Apr. and told Mr t that I could not open my e-mail or print from the net and there was cause for me to believe that this was not a new computer.He said let me check and I will call you, he called and said it was a new computer. The computer was set- up at the store,it was to have been set-up in my house. They removed and added programs before delivery and set-up devices to allow them to control this computer.

I wrote LIsa at the home office ,her response was that it was new. I was able to get into the systems info and able to get info enough to prove that it was used. Wrote her again and got the same response. I was able to get more info from the system which includes records showing the remote control and pages of programs some entered others removed while in my home the display settings showing it was used for display and activity dating back to 2006. Over 338 changes in 38 days.

I was shut down when I tried to open some of the programs and on May 10th.was shut down completely . I had the hard drive removed and shadowed and have filled a letter of charges of Fraud-telecommunication- and computer crimes as defined in the Penal code Chapter32..33A and 33 state of texas statutes They used a device on my printer for the remote and tied my computer to printers in their store I have not been able to do on line banking after four years I get refused They are connected to my ISP number and have another web address that I can not open.

Ihave over 200 pages form the system and it is not a he said,she said case it is impossible to deny. I fully intend to file a cause and recover the expense and compensation for not being able to trust personal info and contacts being exposed to how many people..who knows?? I have had the printer reset twice $225.00$119.62..Technician to try to repair after May 10th. shut down $202.97 and $330 to replace hard drive.

My mother bought a computer at bestbuy in lakeland florida in 07/08/07. And as of now our computer cd/dvd drive isnt working right. and we need to send the computer to the manufactor since our warrenty is still good. But our receipt ink has vanished and we cant read it any more. Now we call bestbuy is telling us we never bought a computer from them. and our warrenty is almost gone.

My mother is fustrated and my brother is very angery....

On 6/1/08, we purchased a Compaq laptop comptuer. Once we returned home, (45 miles one way) the wireless internet wouldn't work. We called Best Buy and Geek Squad at least 6 times each. We were always told that we would get a call back. We mentioned bringing the laptop back for a refund, but were told every time to wait until we spoke with someone. No one ever called us back. We finally took the laptop back yesterday, 6/17/08 and were told that we were 3 days over the return limit and that since the laptop worked at the store, they couldn't take it back.

I too believe that we were stalled until after the 14 day limit. If you actually read the back of the receipt that talks about the return policy, it gives a list of things they will allow a return for within the 14 day period, if sold as used. The Geek Squad girl Michelle at the store said they have had many people that question the wording. That's something to check out!

We live 45 miles away from the nearest Best Buy and this now has become a very expensive investment that really doesn't work and so basically we have an $800 typewriter. After our experience in the store yesterday, I called 1800BestBuy and the lady on the phone told me that obviously I can't read English as the, sold as used part of the disclaimer applies to video games. But it doesn't read that way! Someone help all of us please!

We are out $800 and have a laptop that doesn't connect to the wireless internet in our home.

I purchased a computer. I paid for the service dept. to optimize the unit. When I got home, I took the unit out of the box and the unit did not work. The driver for the USB mouse was missing or corrupted. I called the manufacturer tech. support and he walked through everything possible, only to conclude that the unit would need to be returned to Best Buy for repairs. He went on to say that since the mouse would have been necessary to perform the optimization, it was either never done or the optimization had damaged the driver.

I called Best Buy and said that since the service for which I had paid was either not done or done improperly that I would like them to send a tech to my house. After extended haggling, they said they would not come to the house but that if I brought it in they would repair the computer and refund the price of the optimization. This seemed reasonable, so I took the computer in. When I got there the same manger I had spoken to previously referred me to the service manager. The service manager said he would not honor the deal. He went on to say that he thought I had caused the problem, and that I was in essence lying to him about the sequence of events.

I didn't appreciate that they were going back on their commitment to refund the money and being called a lire in the bargain, so I opted to return the unit. Of course they took the hardware back but would not refund the cost of the optimization. So now I was out, $100. and didnt even have the computer. At that point I thought it was a bargain just to be rid of them. On a positive note, I am filing a dispute thought the credit card company and have good reason to believe that I will get my $100. back. I buy quite a lot of consumer goods and was happy to have this new Best Buy in town, but now they have seen the last of me and my money.

I am an elderly gentleman with very little computer knowledge. I went into the store to get a Garmin GPS and the salesperson took advantage and sold me a laptop computer and Streets and Trips software instead and double the price. The next day after talking to family members and finding that this is not what I needed I called the store to try to find a solution and they would not take the computer back. I feel they took advantage of me and offered no resolution.

Damages to my credit and a lot of mental stress.

Purchased a Dell i53OS-102B desktop computer May 9, 2008 from Best Buy. Was not informed that Dell does not have any warranity since it was bought at Best Buy. Had 2 problems with the computer and had to uninstall and return to the store, because we did not purchase in home warranity. Geek Sqd. are not allowed to speak to you. NEVER were we told that we had to purchase warranity to have the product covered from day 1. Had numerous problems and had to upgrade our bought warranity in order to have our problems with computer resolved. Consumer should be advised of all of this at time of sale. They did strongly push warranity service, but they do on all of their products, did not know we had to have it..

It is not only what they did seem wrong, but other comsumers should be advised of this at time of purchase so as not to make the same mistake and if they still want to purchase it, at least they know what to expect. Thanks

((05.29.08) 1st day - I bought a laptop in Best Buy store. The laptop was a Dell Inspiron 1525 and a paid $909.49 w/tax. When i came in my home and opened box...a surprise...the laptop inside box is different that i paid. Different model and price, it is Dell Latitude D620. I didnt have more time to comeback for store because i live in another city and i dont drive and i dont have car too, i depend of friends.

(05.30.08) 2nd day_ Well...i came back the store another day and i went to customer service. I told about my problem, i wait for 2 hours and they told me that it wasn't problem of store because they bought from Dell close package and I need call direct for dell for resolve this trouble. So...I was very upset went to home and called for Dell. There was another problem....the assistants asked me number that was suppose have under of laptop, this tag was retired from equipment there isnt, so Assistant got another options turn on computer and press f2, another surprise again...there is a message from Dell asking a Dell administrators password, the system is locked. This equipment isnt longer available in Dell. The assistant couldnt help me and told me for came back Best Buy for refund or change equipment because the laptop is bloke.

(05.31.08) 3rd day_ I call for Best Buy and happened the same process again...i call for Dell..bla bla bla again..so the same process again. I dont Know how resolve this problem.

I paid for another laptop, i have a damage of $910.00 and i'm continuing without computer. Me and my boyfriend had a big fight because we are very upset, We are feeling stupid to believe in Business and company, and be suspect for them.

We bought a computer from Best Buys and assumed there was a warranty on it for the first year or at least the first month. We purchaced it on Jan. 16, 2008. It worked for a little while then started freezing up. We took it back to Best Buys and were informed that the warranty was only 14 days, and it had just elasped. They charged us to repair $255.00 We had a warranty of 1 month on the repair. For a couple months now it has been freezing up, and we feel that Best Buys should either fix it or reinburse us for the computer.

Had to borrow a computer for my business and pay for the repair. At this date we have a new computer that is not working right and it seems no recourse but to purchase another computer. Thank you.

I purchased a Compaq Laptop Computer on 03-14-08 from Best Buy. After hiring someone to make the Restore Discs that I was not sent with, with the laptop, The technician looked to see what type of hardware, software, etc. it came with. The hard drive for the laptop as advertised was for a 120 gb, the one on the laptop that I had purchased had only a 100gb hd. Same model number, service number, everything was the same as advertised except for the hard drive.

I took the computer back to best buy and they charged me a 15% restocking fee, so they can restock this misadvertised laptop back on their shelf. I returned this computer 03-15-08 and they stated they will be sending me a refund check in the mail, I should receive it in 10 days. Best Buy sold me a falsely advertised product, then still managed to get $67.50 from me to restock this falsely advertised item. The computer was a compaq c751 advertised for $449.99. I hope to receive a check for the $425.24. It should've been for $492.74.

This needs to stop. My customer service experience was a total joke, I felt like I was dealing with a bunch of kids. When I tried to explain the problem, customer service including the manager couldn't even look me in the eye, and got very cocky with me staring at the floor. They wouldn't even look at what all my laptop had on it in front of me. They took the laptop back for about 30 sec, not even long enough to get it turned on and determined I was totally wrong.

I lost $67.50 and got humiliated by a bunch of (kids) running this Best Buy Store. I also lost $100.00 to a technician that created recovery disc for me that I was not told the computer came with. I also burned up about $15.00 worth of gas to return the Laptop. I have about 5 hours into this laptop creating disc and restoring the computer back to it's factory condition. I could've been making money elsewhere instead of dealing with this laptop that I no longer have b/c I returned it.

I HATE this HP pc. I spent a thousand dollars on this stinking pc on the weekend before Christmas (12-21-07). Right out of the box, this pc has NEVER worked correctly. I do not have long distance on my phone, or I would have called the Best Buy store where I bought it. I waited for 2 years to save enough money to purchase an HP system, which I mistakenly thought would at least work properly, and be a great deal faster than my old Gateway 95. That was a giant error. This pc is down more than it is working. EVERY DAY, it is necessary to use a reset system to even get on line to open pages; however, NO amount of adjusting, defragging, or cleaning helps. I might get one or two days where this pc may work right, then it is right back to non-responsive, non usable again. I am MAD! I was led to believe that HP produced a quality product. This pc has turned out to be a TOTAL NIGHTMARE! It runs much slower than my old Gateway and is unusable about 75% or more of the time.

Additionally, my salesman just stood there like a lump on a log, and said nothing, while I asked him a few basic questions. I asked him about virus protection, and spyware protection. He ended up selling me more protection software which was already loaded in the pc, of which I was unaware. He was just duplicating software already paid for, and pre-installed. I am EXTREMEL angry, frustrated, and disappointed in the pile of junk! How dare HP allow such a pile of non-working parts make it to the customer? This Windows Vista platform and internet explorer DO NOT WORK! These 2 systems are incompatible. I do not expect this stinking system to work me to insanity, rather I should be able to use this system in a normal way, without me wanting to smash my boots right through it. If this thing is not fixed, free of charge, my next stop will be with the Attorneys General office, in Richmond.

I already suffer from EXTREME depression. Putting up with this system and all the problems and delays are causing me to become even more angry and depressed, and is getting worse each day! I have told ALL my co-workers, friends and relatives of the situation, so they can find and purchase different pc system--you know, ONE THAT WORKS!

When purchased we were told the extended warranty covered everything except fire and theft. The sales person told us even if it was dropped it was covered. We purchased the warranty on two mp3 players. Two months later the internal screen is cracked. It was not dropped, there are no scratches or anything of the sort on the outside. It was not sat on. The store manager, Beau, says it is not covered. I explained what my husband and I were told. Another worker told Beau it was a seasonal worker who sold it to us. He didn't care.

He refused to make good on what they told us. He held a pompous attitude, and said he is not that kind of manager. he doesn't train. He just stood there stoically and kept saying, call the 800 number. He said I could get back the prorated unused portion of the warranty if I wanted to cancel. I said, "So you guys will take the money when we buy it, but when there is a problem you just say, 'call the 800 number?'" He replied, "Call the 800 number". I felt like they were laughing when we walked out.

We lost out on our mp3 that quit working that is not covered by the warranty we had purchased.

My complaint is about the way I was treated by their customer service. I am, or should I say, was interested in purchasing a computer from Best Buy. I checked online and found it was unavailable in every store in the area. I decided to call customer care to ask if I could get a rain check if I went in to the nearest store so I could insure that I would get the sale price. The rep then asked me for my phone number and other things that I didn't feel was necessary to get a simple answer to a simple question. She abruptly put me on hold, and never returned to answer my call. Needless to say, I will NOT be making my $1000 plus purchase at Best Buy, nor will I make any purchases of any cost in the future.

A Best Buy sales rep. sold me a computer package for an e-machine but upgraded the printer. The package was approx. $588, but he kept pushing for me to add items, finally costing $928. He also sold me wireless router for a desktop (works with laptops, not desktops). He offered to have their Geek Squad install for $100. My son-in-law (very computer literate) worked on installing for many, many hours, to no avail. The Canon printer the salesman upgraded me to did not communicate with the e-machine.

So we went back and traded for a HP printer that was supposed to work. More hours spent trying to install it, but the e-machine did not recognize it. When I called Best Buy, they told me in no uncertain terms that help over the phone would cost $99, and help in person would cost $159 (originally they said $99). Finally, we took the computer and printer in to Best Buy's Geek Squad, and their rep (Jesse Brown--the only civil person we dealt with) told us he had had the same problem with this e-machine before. He did upgrade us to an Acer machine.

My son-in-law wasted approx. 8 hours trying to install an e-machine/printer that was not do-able. Best Buy would offer NO help over the phone. All help is offered at a cost, even though equipment was just purchased. Finally, they continue to sell this e-machine to other customers with upgraded printers even though they realize it is not workable.

I bought an HP Compaq laptop computer in February 2007. The computer crashed 2 weeks after the purchase. My husband and I returned to the store with the computer and receipt and asked for an exchange. The store employee offered to send it out for service. We went ahead and let them send it out. The computer was with Best Buy's service company approximately one month, after which my husband was contacted and told it was fixed. My husband picked up the computer and brought; it home it lasted a couple weeks before the same problem happened again. Once again my husband returned to the store; the employee told him to get a recovery disk. My husband got the recovery disk. Once again the computer crashed. Again my husband returned to the store. The store sent the computer once again to their service center, and the computer was there approximately another month. Best Buy called and said the computer was fixed once again. The computer lasted for a short time, then late in the fall it crashed yet again.

My husband returned to the store with the same problem as in previous trips, and once again it was sent out for repair. My husband received the computer in mid-January, and within a couple weeks the computer crashed again. Best Buy once again sent it out, and this time the mother board and hard drive were replaced. My husband (February 8th) was contacted and told that the computer was in and working. My husband picked up the computer today, February 9th, and brought it home. Within 3 minutes of plugging it in and turning it on, the computer was doing the same as in previous complaints to the store. I tried repeatedly to get a copy of the store's return policy, only to be given the policy on the extended warranty that they wanted me to buy. I should not have to use an extended warranty on something that was bought as new and never worked in the first place, and I told them so much as that.

The computer is with the Geek Squad at Best Buy, and I am waiting to see if they will fix it. I am afraid the warranty is going to run out before it is fixed, and I will be stuck with a computer that was never able to be used.

The store has an attractive price tag on a LG 21.6 monitor, but the salesman told me it was sold out. When I asked about another 22 monitor on the weekly ad, I was told it was sold out too, and that they wouldn't sell the display even if I would pay the full price on it. The store manger was so rude when he explained the policy. I wasn't upset until he said the store policy makes perfect sense for his business, but he doesn't care if this makes sense to customers. "If you don't like it, you can go; you are done with shopping, the exit is right there; this is private property, we can call police and put you in jail." They even called the front door staff to try to get me out of the store. I have no idea how Best Buy trains their managers.

It was as if they purposely put an attractive price to lure customers to the store, but they don't actually have the product available. Also, the manager told me that more products will be coming, but the arrival is not guaranteed within the week, therefore he said it might not be the same price. I felt like they put nice price info just to bait customers, but when customers try to ask some questions--hey, there are rude managers there. I will never go to that store again.

On September 27, 2007, I purchased two computers from Best Buy. A Gateway and a Toshiba brand. The Gateway was for my son and the Toshiba was for myself. I initially went back to Best Buy around a day of so after purchasing the computer and decided to return my son's computer because it was really slow and at that time I decided I wanted to return my computer as well. I was told of the restocking fee I would incur on my son's computer but not on mine because my computer was the store model. One of the customer service agents brought the manager over to me and she asked why I was returning the computers. I explained to her that the battery on my computer did not last long and that my son's computer was extremely slow. My computer was a floor model so I think that the battery life on it was not good because it was the floor model.

In any case, the manager, Joanna Dempsey, did not want me to return the computer. She spoke to me and asked me what she could do to have me keep the computers. I explained to her about the battery on my Toshiba really not lasting long and she said that she would give me another battery, which she did. She further explained that the computer I purchased for my son had slow RAM or something to that effect. She said that if I purchased addition RAM it would help. So I purchased the additional RAM, one gig of RAM. The manager Joanna Dempsey asked me if I wanted to purchase any additional warranties on the computers. I told her no. We talked about it a little longer and since my computer, the Toshiba, was floor model I decided to purchase a 1 year warranty that would protect the computer from any unintentional damage.

In January 20, 2008 an incident occurred and a drink fell on my computer. I called Best Buy immediately and they said to bring the computer in. I went to the Geek Squad and explained what happened to the technician. He said it was covered under the plan I purchased. He proceeded to do the paper work, he asked me to look the form over and sign it. After looking over the form I noticed that the brand name of the computer listed on the form was Gateway. I told the Geek Squad technician that was the wrong computer. He said that the warranty was listed associated with the Gateway computer. I spoke to a few people including the manager on duty at that time that there was an obvious error on the customer service agents part who rung up my purchase. She applied the plan to the wrong computer. I have called Best Buy and was told that there is nothing that can be done. I am writing because I have been a loyal Best Buy shopper. My fiancee and I have spent more than $5000.00 in Best Buy in 2007 and I am flabbergasted at how I am being treated as a customer. I now do not have a computer due to this incident. I am hoping that Best Buy will help me resolve this matter.

My computer has been into Best Buy since before Thanksgiving to be repaired. I have been called to the store 6 times to pick-up the computer as being done. When I turn on the computer in the store it still does not work. This store will not stand behind the products it sells and will not do anything to assure this customer that they will get my computer repaired properly. Only to be told that if I had spent the extra $200 on the extended warrenty that they would be able to resolve the situation.

Other than the stress and time out of my life and schedule that the two months of non service, there is no other economic or physical damage to me. This is a student computer who is not fully able to complete class work.

I have dealt with this store a lot over the years, mostly for computer parts and upgrades. I feel the store may be fraudulently repackaging and shrink wrapping returns and selling them as new products. I have had two situations like this with the Tyrone store. The first one was a couple of years ago; I opened up the cd rom burner device package, and all the media in the box had data on it (i.e. it had already been burned). Just last night I bought a supposedly new router, opened up the sealed box at home, to find someone's handwriting all over the manual and documentation that didn't belong with the router inside the box. The first time this happened I complained and was refunded 15-20% which is their usual restocking fee for non-defective returns.

I'm going back again and going to demand they do the same (and the item is also now on sale so that's another thing to complain about). I'm fairly sure there is a state law about selling returned items as new down here; Best Buy would appear to be committing fraud at least in that store. You can't take a returned, opened item and sell it as new, especially if you're talking about something like a computer hard drive...good way to toss viruses around. If they're repacking returns and selling them as new, they need to be spanked!

They kept the markdown they normally have to put on returned items that are resold. The longer a returned item sits on the shelf for sale, the more they have to mark it down. So they charged full price for an item they should be marking down steadily because it's an OPEN BOX or customer return.

Horrible scam! I was deprived of more than $300, and I will never buy anything at Best Buy anymore. Yesterday I bought a Sony Vaio laptop computer for $1149. I intended to buy a good laptop with Windows XP however the sales person at Best Buy told me that I won't be able to buy any computer in store with Windows XP, and that I have no other choice but buying Vista. However I also have to buy security software and backup CDs, and if I pay extra I will have all the advertisement removed from the computer because it makes the computer slow. I agreed. I paid System Customer Optimization $29 to have the junk advertisement removed, $21 for Trend Micro Ave, $21 fee for software registration, $29 Spy sweeper, $29 fee for software installation, $29 fee for computer optimization, $20 restore CD, and $72 tax. The computer ended up being $1371. I waited one day for all the installation and picked up the computer today. When I came home and tried to type on the demo Microsoft Word software, it was unbelievable. No letters would show up for 15 seconds. Vista is so slow that it makes the computer act like having a virus.

So, I went back to return the computer and they penalized me for restocking, at 15% of the value. The security software I cannot use because of license agreement, the recovery disks I can throw away. I got back $1049. Is that "just"? Is it "just" to sell junk which is not functioning properly? Why was there no recall? Behind me there was a line with people returning the computer having the same problems. I talk with the manager. He says there is nothing he can do. Why would I have to pay restocking fee for something that is Best Buy's fault to accept to sell? I'm very upset and betrayed. Microsoft monopolized the computer sales, and they force customers to buy their experimental junk. It is just unbelievable but true.

I am deprived of $300, can't use the spy or anti-virus software, wasted time and money, and feel betrayed and unfairly treated as a customer.

Obviously from other Best Buy comments, this is a company whose shady practices should be investigated! I'm yet another laptop purchaser who was specifically told by the employee that there was a 30-day price guarantee on the product. Less than 30 days after purchase, the machine was on sale for $150 less. According to the store, laptops qualify for only a 14-day price guarantee ... but no where on the sales receipt does it even MENTION a price guarantee. The manager would not honor the employee's statement, only commenting that she was sorry he was misinformed. I sent a letter to the store manager who, of course, did not have the courtesy of a response. I would STRONGLY encourage people NOT to shop at Best Buy and specifically the Kalamazoo, MI store.

Best Buy refused to transfer a 3-year service plan I had purchased from them, to a laptop that manufacturer (HP) replaced after 10 months because the product was defective and could not be repaired. Store manager, Chris Petersen, was extremely rude and would not resolve this matter. I have had many service plans with Best Buy, and they all transfer if the product is replaced by manufacturer, if it is within warranty period.

Best Buy lied to me about buying a $2400 computer with trial windows. I found out after 2 months of using the computer that I had to rebuy all the windows. I was lied to and deceived. They were not informative with my purchase. They held back info for a bigger commission. I am a college student and do not have extra money to spend.

Since I filed my initial complaint regarding Best Buy I have received my computer back. I tested the computer before I left Best Buy and within 1 minute of turning it on it froze and failed. The computer never fully booted up, it failed while it was starting up. The problem was made much worse with the failure of the screen again which displayed multi color vertical lines on the screen. To date, the computer has been out of service since December 2006 and Best Buy has not done much of anything to try to attempt to correct the problem.

I bought a brand new emachine computer system in June, 2007. In 13 days the cpu failed. No power connection could be established. Took computer back to Best Buy. They could not find problem for power loss. Gave me a new unit. 13 days later that cpu unit failed. Could not connect to power. They gave me a new unit. 27 days later the exact same thing happened. All other electrical appliances worked fine on the same electric plug. The monitor and speakers still had power but not the cpu. They refused to replace unit.

My emachine had no sound. Best Buy failed to fix it twice. When I complained, I was told I was being ignorant. It has been several months and still no sound. The geek squad installed it and failed to fix it. I was told if I was willing to pay 200.00 dollars, they might do something. I have had no sound for 8 months, after paying 1200.00 dollars for a computer.

I purchased a Gateway Computer and some upgrades for it along with a 3 year warranty. From day one the computer has not worked. I have taken the computer back into Best Buy every month for the past 9 months. In the first 7 months they said they could fix it, they couldn't. In December they said the problem was software and not covered under the warranty, I need to send it into Gateway. Gateway looked at the computer said that the problem was hardware and Best Buy's responsibility. So I took it back to Best Buy they agreed that it was hardware but they were not going to fix it until the 1 year warranty from Gateway was over ( May 15, 2007). So I went to small claims court.

I paid $1753.83 for a computer that has never worked and I can't get anyone to take responsibility to fix it.

Their on-line ad offers a computer for sale. It also offers upgrade to larger monitor, but there is no way to purchase the computer with the upgrade.

I called Best Buy and spoke with Ronnie who indicated that the site would be repaired and functional in one hour. That was 36 hours ago. There is no way to purchase with with the upgrade.

On 08-03-06 I saw a newspaper ad from Best Buy that advertised a Toshba laptop for $ 699.99 (normally $849.99). I drove to four different stores and every store told me the item was not in stock.

I decided to call customer service, which was very unhelpful. I think this is misleading advertising.