Belkin

I just recently bought the Belkin N600DB on the 20th of December for my computer at home so I can have a wireless signal and at the moment I'm just running by broadband through an Optus router. The trouble is it isn't reading. I have called the number that comes up through the CD. Spoke to troubling shooting support and they ran through all the steps with me to try and get it connected. They said they would forward me to advance call me back that day but haven't since.

The router was not working on 9/24 so I called Belkin Customer Service. I spent 45 minutes on the phone with a tech and could not resolve the problem. I was told to disconnect power to modem and router, wait 30 seconds and reconnect. I told Belkin that it would disconnect my phone line, then, they gave me a reference number and told me to call back. I did and spent another 45 minutes with a different tech who could not resolve the problem. I was then told that a level two technician would call me within two hours.

Seven hours later, I had not received a call so I called Belkin back. They told me that a level two tech would call me by the end of the night--no one ever called. On 9/25, I called Belkin back, told them that no one had called me yet despite two of their people stating that they would. They told me that they were very sorry but that someone would call me back in a few minutes. That was two hours ago and still, no phone call. I believe that they know that their product is faulty and since it is only four months old, they are liable to replace it, but they don't want to so they just keep giving me the run around and lie to me.

I had bought a Belkin router at my local Wal-Mart Store. I had everything set-up and I needed to register it. So, I attempted to do that but was having problems with the website. Well, I didn't succeed. So, I continued to set-up my router and I connected everything, but I couldn't connect to the internet. My other computer did. I contacted my cable company and they ran a test on my modem and the router. They said that the problem was with the router. They told me to call Belkin to have them re-set something in their end. Now the fun begins. I called Belkins customer service (joke). I got a hold of some guy from India whom I couldn't understand.

He told me to go onto the Internet (I couldn't. There's no connection). He kept telling me this every time I told him there's no internet connection. I asked him about 20 times to speak to his supervisor or someone who could speak English because it was hard for me to understand him. He didn't seem to care. He just kept saying go to the internet and enter 192.168.2.1. After shouting for him to get me someone who speaks better English, he then hung up on me.

Well, I was angry so I called back. I got a hold of another person whom I couldn't understand. So, I asked her if I could speak to someone who could speak English better. She transferred my call to the dummy who hung up on me. After about a minute, he started with the same crap: "go to the internet and enter" I was really upset at this time and told him I would be getting a hold of Belkin to complain. He laughed and said, "Go ahead." He said he would deny any conversation I had with him. Well, I took the router back to Wal-Mart and I will tell everyone who look at Belkin products about their customer service and their products. One day later, Belkin called about my router. I dumped a load on that guy and told him all about their customer service from India. It was my bad.

I called Belkin technical support to help me change the password on my mom's wireless router. After everything was set and done, I was pleased and ended the call. A few minutes later, I get a text from facebook and the worker that I spoke to had used my information to look me up and send me a friend request. I was mortified. I couldn't believe it. I promptly called back and asked to speak with a manager and told him exactly what had happened. I am not sure if action was taken, but the manager did assure me that he would tend to the situation.

I have had a Belkin F6C750 UPS unit. This unit has worked well, until my recent updating to Windows 7 (64 bit). I contacted Customer Support to get a new driver for this system and was informed that they do not have one available. This was their official response: "Unfortunately, there is no update regarding compatibility with this operating system as of now, so we cannot give you any time frame when the drivers will be available. Please note that we have not yet officially announced the product's compatibility with Windows 7. The inconvenience is regretted."

I have a difficult time believing that a company cannot fix this issue easily. Windows 7 has been out for over a year, and I have older programs that run flawlessly. I think it reflects the lack of commitment this company has to its customers. I am posting this to make others aware that you may want to consider another vendor, if you desire someone committed to customer satisfaction.

I bought an N router 5D8236-4 v3000. After a week, the router started locking up, router was non-responsive and power had to be unplugged and plugged back in to get the router to work again. I got it replaced using advanced warranty filed on June 19. The replace was not mailed out till July 1. I received it July 13 as stated on advanced warranty. On July 14, I mailed the defective unit back. They received it on July 19 from the information on the tracking and delivery confirmation.

On July 20, they charged my debit card $89.54. After several disconnected calls to customer support, I was told at first that my money would be credited back to my account in 2 to 3 weeks. Then they said money had already been credited. My bank says otherwise. The last call, I requested to speak to a supervisor. That was 4 hours ago. I was told that a supervisor would call me back soon and was disconnected. The unauthorized charge resulted in an overdraft fee, and currently I do not have money for groceries or gas till military disability pay on August 1.

The Belkin WiFi routers are crap. It shows me out of network, gives other person my IP address. It doesn't work with Dell WiFi cards! That's the worst thing! I don't even have a Dell but the other guy does and the guy before this one had one as well. We had the same problem and everybody will have the same problem. Please look into it. All the Dell computers are ruining the networks everywhere in the world! I am specialist and I know!

Do I spend my life replacing these rotten plactic boxes??

In Sep 2009, I submitted a warranty claim and after 8 weeks, was declined. Their reason was the product was "tampered" with however, I explained my issue prior to filing the warranty claim and was told by two representatives at Belkin they would accept my claim under the describe conditions. The power cord had been cut off. They promised to reconsider so I sent a letter memorializing this convesation in Oct 2009.

No one returns phone calls and/or written letters since Oct 2009.

to be done! Lorraine, if you read this know I feel for you- you are not alone.

On October 21, I called Belkin's support number 1-800-. I reached India. The reason for the call was I kept losing my browswer connection and was told I had to update my software. This individual kept me on the phone for approximately 1 hour. After speaking with her my browser did not work at all.

I then called back on October 22 and had to stay on the phone for another hour and had to hang the phone up because it was taking so long that my neck began to hurt. I explained to the operator that I had back surgery and did not have the energy to stay on the phone that long. I became very agitated due to their incompetence and abandoned the call.

I then called on October 23 and stayed on the phone for almost three (3) hours to end up with a corrupt machine and being advised to to call Gateway for them to resolve the problem. This particular operator appeared to encourage me to stay on the phone and kept trying different options that I have never had to do. When he asked for my password to my router, I thought this to be unethical and denied him that information. This technicians appeared to brainstorm instead of troubleshooting. They experimented without regard to my time or the security of my machine.

I ended up with a stiff neck which I had to get cortisone shots, no internet service and two computers 1 which I had ten years of information totally corrupted and all the information is gone. When I asked to speak to a supervisor, I had to wait for almost 20 minutes just to be transferred.

This outsourcing technical service is way below United States standards and their products should not be sold. I had two Belkin Itunes adapters for my car, both parts broke and I had to struggle to retrieve the broken parts out of the cigarette lighter.

I had a Belkin Battery Backup unit with Surge Protection (model # F6H375-USB), with computer, monitor, scanner and printer all properly connected. I used it for two years and was satisfied. However, during a recent severe lightning storm (adversely affecting many local businesses), my laser printer took a hit , despite being plugged into one of the surge protection outlets. I had to pay alot to mail the unit to Belkin. They claimed to have tested the unit and said there was no evidence of a surge (the unit obviously couldn't protect my equipment!).

Their warranty says that, AT THEIR SOLE DISCRETION, they alone can determine if the damage did not result from the Occurrence. So, they said my claim was "doubtful and disputed", and they refused to honor their warranty. They no longer manufacture UPS-Surge Protection units, and obviously don't stand behind their products nor their warranties.

Claim #194943

I've since heard of several other consumers with the same experience with Belkin.

I was installing a new Belkin wireless router and called customer service for help. The person on the phone spoke very fast and with broken English making it very difficult to understand. The setup was unsuccessful and I will be returning the product. This seems to be a problem with all customer services that I have deal with.

I had my computer plugged into the their stupid surge protector. It cost me 25.00 to mail it to them. They sent me a new surge protector. How convient that they have the old one. They claim nothing was wrong with it. I am out a very expensive Sony Vaio computer that was plugged into it. It was not old either. I lost everything in Katrina, so I own nothing old. Sony doesn't make junk. I just bought a new house, furniture, and the surge protectors to plug my new stuff into them.

Now I am having to use an old computer, the new one is sitting here, doesn't work. It was plugged in. They claim that the surge protector shut on and off. DUH. Well now i am out my computer. I am disabled. People from the churches and organizations, helped me back with new stuff. They paid good money for this stuff too.

This is the second of 2 fautly Belkin N wireless routers that was returned using their return RMA procedure. After one month with no replacement received nor any communication from Belkin (I know it was received by them since I had it tracked), I called the number above and the gal looked up the RMA number and indicated that they did not have a replacement to send me. I asked why didn't they send me an upgraded model then and was told that they don't do that. I then asked how long they expected customers to wait for Belkin to replace their faulty hardware and got no response.

I then question how Belkin intended to resolve this warranty matter and was told that they expected a shipment in in about a week (from China I bet). I then expressed my displeasure with Belkin products and their even worse customer relations, or lack therof, policies.

Belkin's poor product ,even worse communications, poor customer relations policies and general lack of support have lead to me having to purchase another N wireless router in order to utilize my network and internet connectivity.

Belkin power strip with 6 outlets Model No. BE106001-08R caught on fire. It was plugged into the wall and had one item plugged into it... a clock radio. It was being used exactly as it should be and there was no reason why it should overheat.

Fire damage was minimal but it could have been much worse if I hadn't been home. The only loss was the cost of the power strip itself.

Like many others on this forum site, I have been scammed by Belkin. I bought a laptop sleeve at a Fry's store in Woodland Hills back in July of 2008, just before the Bar exam (which I recently passed), only because it would be free (less applicable sales tax) with rebate. As I always do, I promptly mailed off all the rebate information for processing, keeping a photocopy of all materials sent in the advent of being subjected to a rebate scam. The following is my most recent e-mail exchange with the company to which we were instructed to direct inquiries pertaining to our rebate status.

I submitted my rebate more than FOUR MONTHS ago! I re-submitted my rebate more than TWO MONTHS ago. The tracking message consistently states that my rebate has been received and is scheduled for final processing ... and has said so for more than the last 2 months. Now that you've been inundated with Black Friday rebate requests, shall I just give up on EVER receiving my stinking ten dollars, and just directly report you to the California Department of Consumer Affairs? Or may I expect my rebate to be FedExed to me within the next two business days? As a recent law school graduate, I'm probably the wrong person to attempt to scam over this situation. Although I would love to have my first post-graduate project be a nice fat class action suit.

In a message dated 12/4/2008 9:13:18 A.M. Pacific Standard Time, rebates@rebateshq.com writes:

Dear Grey: Tracking number: 289930983

Thank you for your rebate inquiry. Unfortunately, we are unable to honor your rebate request because this particular rebate promotion is closed. We are very sorry for any inconvenience.

We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at rebates@parago.com. We are always happy to help.

Be sure to visit our website at www.RebatesHQ.com for future rebate opportunities.

Tony

Promotions Customer Service

So, then, Tony, are you telling me that you, or Belkin, or whoever processes Belkin's rebate program, have committed fraud? Because that's certainly what it sounds like to me.

How is the fact that this particular rebate promotion is closed affect the fact that YOU failed to process my very timely submitted rebate information in a timely fashion? I sent the form, UPC symbol, and receipt, per all instructions, over four months ago. Then you twiddle your thumbs, pretend to have lost the original submission, acknowledge the follow-up re-submission, then, more than two months later, inform me that you cannot honor my rebate request because the promotion is closed? Bullshit.

This is not inconvenient. This is fraud. And the proper state regulatory agencies -- and a reputable class action attorney -- will be notified. I trust the ultimate costs to Belkin will be well worth the ten dollars you duped me out of by inducing me to purchase a product I would not have otherwise bought without the incentive of a rebate you had no intention of honoring.

In case it is not evident from this and my previous e-mails regarding this rebate, I am NOT the consumer who just shrugs his shoulders and says oh, well. I am the consumer who compels fraudulent companies to accept the consequences of their mendacious actions.

This e-mail, not surprisingly, bounced back to me as undeliverable. If there any attorneys out there looking to start a nice class action suit against Belkin for their pattern of fraudulent business practices (per this site, I'm certainly not the only one who's fallen prey to this hoax), I would be honored to serve as the named representative party for such an action. (I'd consider it a great hands-on learning addition to my recent law degree.)

And then we can talk about Pep Boys.

BELKIN automobile(cigarette lighter plug-in)cellphone charger (F8V7010-RTC-MK): After 4 months, both my wife's and my chargers failed to work. The fine electrical wires in the flimsy cord at the charger's plug (at the cell phone)-eventually break apart.

The cord in this charger needs to be of heavier guage and the phone plug and the cord going into it needs to be re-inforced. The item is not self-serviceable.The wires are too fine to separate and screw on your own plug (available at Radio Shack) This product should be RECALLED!

We bought a wireless router from Wal-Mart in Morrilton, AR for 49.99, it was defective and the Tech that ma son talk to said, to return the router. He stated he would send out a replacement and we should receive it in about 3 to 5 days and that a return label would be included in the box of the new router.

Well it arrived 2 weeks later and no return label. We called Belkins on the 21st of July and they e-mailed us a return label on the next day they charged my debit card $104.00, because they had not received the defective router. Well the router has been at there company in Compton CA signed by employee Calihan. I called on the 12 of Aug they said it would take 24 hours, called on the 13th same thing. Called on the 15th talked to Chris he said my case was closed, I told him I don't think so I wanted my $104.00 back. He said he would put in a request.

Called on the 19th talked to Jay Bush Ext 2257 he put in another request (he said) told me he would call me back before the end of my day which was 4:30PM At 4:41 called left a message, 5:20 PM left a message, 6:10 PM left a message. Call someone else at ext 2064 Takisha? explained everything again, well she said accounting was gone, I could not speak to a supervisor as they will return your call in 24 hours (maybe). But that I should call Jay Bush back tomarrow.

This to me is Fraud it didn't take this long to take my money, The stress of talking to people who don't give a ****, rude, sarcastic, will not return my MONEY. Is there not something that can be done about this I have been out this money and have had a check returned becouse of this.

I bought a Belkin Surgemaster surge protector for my computer. When plugged in to a house mains socket, both indicator light illuminated, but there was no power at any of the Surgemaster outlets (equipment plugged into the Surgemaster didn't power up). I called Belkin in UK, and the tech support guy could not think of any reason why it would not work, and suggested that I take it back to the store and replace it. I did that. The replacement did not work either.

I tried several sockest in my house all of which worked with other equipment. I thought there might be some subtle earth fault or similar on my whole house circuit, so took the Surgemaster to a neighbour's house, but it would not work there either, not even to power a light bulb. The technical rep at Belkin said that about 3% of electrical goods fail (surprising ?) so I wrote to Belkin asking for ideas on what the problem might be, and offering to send the item back in to them for inspection. There has been no response at all, and I can only feel that Belkin do not care. It is a small and fairly inexpensive item, but that does not excuse the complete lack of interest that Belkin have taken in these faulty products.

My computer system left unprotected - fortunately no damage caused as yet.

I have purchased a Belkin router Model F5D72304 VER 4000Uk - i called on the 1st of Sept ref no: 4092139- i was on the phone for 45 mins the guys told me cal back as he was not able to continue with the call and this continued to happen eash time I called-all i have had so far is that my Laptop s now messed up - the supervisors have kept me on hold between 20 25 mins and the have disconnected me- each time i have reqeusted a call back they have not called me back - the cust service is exceptionally poor!!!

i have never expeianced such bad service in m entire life!!! i have lost my patience the agents do not have a clue what they are going on about overall i have spent over SIX hours on the phone and I am still not connected!!!! had i known that this product was going to cause so much stress i would NOT had PURCHASED!!!! it!!! I want to take this further the amount of times i have been diconnected has prompted me to make this complaint.

I bought a model F5D6230-3 wireless router. It has a lifetime warranty.....yeah, right. The unit doesn't work anymore and I tried to get them to replace it.

At first I tried their online procedure for returns of defective products. The input screen would not accept the model number. No such model, it said even though I was clearly typing in the correct model number. So, i went to the telephone.

After over an hour on the phone to a technician in Bangledesh I was told that a technician would need to call me back to obtain shipping information. I never got the call and subsequent calls to Belkin only got me the same answer, that I would need to await a call from a technician.

I tried calling the stateside number in Compton, CA. but customer service for wireless products in simply an eternal transmission os canned music. No one ever comes on the line.

Belkin already has all the information they should need. There is no real need for me to wait for a call back but Belkin insists this is the way they do things. Trouble is, the call back never comes.

Belkin does not honor their lifetime warrantee.

I am out the $100 or so that I spent on this wireless router with a lifetime warranty.

On Saturday, February 11th, problems were occurring with my Belkin wireless router. I could not log on to the Internet. I immediately rang Belkin telephone technical support and the technician suggested that I try to log on, which failed. In addition, the technician suggested that I run the cord from the router into the computer. He said, that some green lights on the router should be on and I replied that the green lights were not on. I suggested to him another option he said no.

After only two suggestions, he made a determination over the phone that my router was defective and that I would need a new router. He immediately transferred me to the RMA Department at Belkin. Once switched to the RMA Department, I spoke to a Pablo who was in charge of ordering and shipping out a another router to me. Pablo also said, that in order to perform this procedure he would need $92.38 to cover the cost of the router in case the old one did not reach the Belkin Headquarters.

I desperately needed the router and allowed him to debit the money from my check card. He told me that the router would not reach me for 3-5 days. I ask him, What am I to do without a router? I need to check my messages. He, then replied, That the router could be sent out overnight. He continued with However, in order for that to happen I would need to call customer service on Monday. Unhappy, I hung up with Pablo. I decided to see if I could get the router working on my own. I reinstalled the Belkin software and within 5 minutes the router was working and could open my e-mail and had Internet connection.

I immediately called customer service and spoke to a Hermador and told him that I do not need the router. Could he please release my funds from my debit card. He said, He could not release the funds and that customer service could only do that. I would have to call back on Monday morning and speak to a customer service representative In addition to speaking to Hermador, I sent an e-mail to customer service telling them that my router is working and could they release my funds.

On Monday, mid-day I spoke to a Jammata (phoenetic spelling) and explained to him what occurred on Saturday and if he could release the funds. Bottomline, he told me that he could not do it because the order had already been shipped and I would have to wait until the box reaches me and then send it back and only then could I have the funds released. I said, this is ridiculous. I wanted to speak with the manager. Jamatta placed me on hold and returned within about few minutes. The manager never spoke to me, however Jamatta told me that the manager would cancel the order. I asked Jamatta when I could I expect to have the funds released back into my account and he said, By the end of the week.

Later, that day at 5:12 p.m. I received an e-mail from Jay telling me that he was sorry, the shipment already went out and that I would have to wait for UPS to deliver the merchandise and then have them return it to Belkin.

I sent him an e-mail, relating how upset I was about this whole situation.

I have yet to hear his reply.

Today, I telephoned to speak with him and he was on another call. Therefore I felt that as I promised in my e-mail to Jay that I have no other choice than to report the situation to Consumer Affairs.

The result has yet to surface. My fear is that since the manager jay Bush has been non-responsive to my e-mail and refuses to speak to me via telephone that I may never see my money. I have yet to see the new router. It has only been a few days since the router has been dispatched to my home . I wanted Consumer Affairs to be aware of the situation at this stage, should the situation become unmanagable and my recourse to retrieve my money become a moot point. In addition what alerted me was that my bank called me on Tuesday and questioned the transaction. My bank was under the impression that this purchase along with another was possibly fraudulant.

I plugged the Belkin phone charger model F8V7104-E-MK into my 1994 Chevy pickup's lighter to charge my Nokia cell phone, and after about five minutes it stopped working. Because it is an older model truck I did not think much about it. After checking the fuse box on my truck, I found out there was nothing wrong with the fuse, it was still good.A few weeks later while on a trip, this time in my 2004 Chevy Monte Carlo, I plugged the same charger into the lighter, and within a few minutes it quit working.

After returning from my trip I took the Monte Carlo to a dealer, because it was still under warranty. They told me the main fuse under the hood was blown and the element for the cigarette lighter was fried. The total on the bill was almost $100.00, but luckly the warranty covered it. My truck doesn't have an existing warranty, so in order to fix it the money will have to come out of my pocket.

Belkin's phone charger blew two main fuses under the hood,in two different vehicles, and fried two cigarette lighter heater elements. There is definately something wrong with this device, and I would not recommend it to anyone!

I purchased a belin high spped cable modem from compusa on 02-20-05, and mailed the $20.00 rebate form on 03-03-05. 10 weeks later I still have not received the rebate. I have e-mailed them twice on 05-10-05 and 05-12-05. The $20.00 would not accept on the renate form so I left that space blank and mentioned the amount in the inquiry section. After submitting the form a note comes back that I will get a response within 48 hours. It is now 4 days later, and still no response. Can you offer any help??

Loss of rebates on 5 routers that i bought. Limit on each router is 5 per customer. I feel ive been scammed by Belkin.

I was told that I did not send in the proper papers with my rebate request and I know for a fact I did. I kept copies of everything. It's not about the money, it's about Belkin treating people like this. I will not buy Belkin products in the future. They could care less but it will make me fell better.

Sent in 3 $40 rebates in August - all were approved. Claimed to have sent in late October - never received. After lengthy waiting period agreed to resend. Recontacted company in mid December, claimed they would be sent in 10-14 business days (by my extremely generous calculations, no later than 1/4/05). Contacted again at beginning of Feb b/c I still had not received. Was told they had not yet been sent, but would be soon. Orignial terms called for issuance within 8-10 weeks (which I'm thinking they never were), so rebates are now over 3 months overdue. I told company I expect refund and compensation.

I have not heard back from them since. Complaints have been filed with BBB, will soon be filed with state attorney generals.

Belkin has been receiving interest on this money, while I have not. Have transferred money from savings to cover charge on credit card. I am now seething at this company knowing that while I am pushing hard, and will get my money no matter what it takes, other consumers who are not as strong willed are being ripped off. Constantly seeking legal rectification...not sure if small claims will work because they are not within my county - may have to contact an attorney (which will probably cost more than the rebates)...Belkin should not be allowed to perpetrate this scam.

I have to replace my cell phone. I'm not sure at this point of the final cost because I have a loaner.

The rebate has been approved for nearly 12 weeks but the check has not been mailed.

When I called the number, I was told that even though everything was approved they were only a third party company and could not issue my check simply because Belkin had not paid them. They also said there was no estimated time for this to be fixed.

Our Belkin Surger Protector comes with a $35,000 warranty covering damage to equipment that Belkin's product fails to protect from power surges or spikes. The past December our computer went dead and we called in a professional computer technician to evaluate the problem. His anaylsis was that the harddrive was damaged from a power surge.

We called the number on Belkin's warranty paper which directed us to the website for filing a claim. They only give 15 days for filing and if you only have one computer, filing online can be a problem. Luckily we had a second but the form would not submit because one line in their form would not let a date be entered. I then tried calling again to get someone to take my claim over the phone not wanting to miss the deadline.

I couldn't get anyone live, a gentleman by the name of Jamil returned my call, took down prelimary information but said that my claim would have to be taken by his manager Dorothy and he gave me another number to call (the one listed above). I've left repeated messages at this number with no Dorothy ever returning my call and the 15 day deadline came and went. Eventually I found that my computer manufacturer Compaq still had a hardware warranty in effect for my computer and they helped me resolve the problem. I now have a working computer again but am frustrated that Belkin has offered a warranty that they have no intentions to live up to. If one is interested in purchasing their products, it's very easy to get a live attendant, but to file a claim, nothing but endless voicemail with no return calls.