ASUS

I am not going to tell how bad this laptop is, but open everybody's eyes about what some websites say about this brand. Most of the website that "test" tech products say good things about ASUS computers, but in reality, these are bad computers with bad software and bad hardware. Why are all those sites saying good things about ASUS? Money? They pay these sites to say good things about ASUS laptops. The only thing I can do now is to make sure I'm not buying any product made by Chinese companies. Let's get America back to where it was, before the Chinese invasion. Let's stop buying Chinese products that won't last more than few hours. It's a free market, but I'm learning from my mistake, the hard way though.

I bought a U46E in September. The day I bought it, when I closed the screen lid for the first time, the hinge snapped. I took it back to Best Buy and they told me that it's not covered. I also called ASUS and they told me it will not be covered in the warranty it comes with. So I decided to use it as is and be careful each time I close it.

Fast forward to today, the screen frame is completely destroyed. ASUS refuses to acknowledge it as a problem with this laptop series, keeps deleting my comments on Facebook, will not respond to emails and will not cover it. They want to charge me $350 to replace the screen.

I have been robbed of $750.

I purchased a G53 in March 2011. It worked well for about two months. From April through July, I experienced just about anything anyone else has written here, including several system restores, multiple hardware repairs, lack of customer support and the lost machine experience. The laptop finally got lost in the ASUS repair system sometime in late July. I personally dropped the laptop off at the repair center. At that point, I begin the process to take them to Small Claims court.

I took ASUS to Small Claims Court here in California and won. I got the refund check on December 30, 2011. State & Federal lemon laws apply to computers but you must follow process & procedure with ASUS and the court system, in order to prove your case. Important: Document every interaction with ASUS.

I purchased a motherboard from them which was serviced three times already. This is not a big deal but when they send me back a nonworking and damaged unit--and then refused to fix it because of the "damage," that is just too much. They are giving me three days to come up with $300 for motherboard replacement--the new one on Newegg is $200.

I bought the Asus UL30VT thin and light laptop. Within a few months, the screen stopped working. I sent the computer to Asus repair in Taiwan, but had difficulty getting through to their repair center. After two weeks, they wanted $300 to replace the screen for something which I believe was normal usage. The computer was never dropped, was used gently and stayed in the Asus bag. Very frustrating! I will never buy another Asus again.

I purchased my laptop from an online retailer in June 2010. The laptop I bought was the Asus Republic of Gamers G73Jh series. I had shopped around for a solid gaming laptop with high performance for awhile and felt very confident in my purchase.

The laptop ran fine for a couple months, then I began to notice the performance speed slowing down. I would experience high lag when playing online games. This went on for about a week, until the laptop completely crashed. When I loaded up my computer, it had what is known as the "Psychedelic Screen of Death". I contacted Asus and they provided me with an RMA number. I sent my laptop in the following day and after 2 months, I finally got my laptop back. After only have had my laptop for 4 months, I was extremely frustrated with how long it took to fix my laptop. They had it as long as I had owned it. I called Asus to find out what they did to fix my laptop and the Customer Service Representative said the motherboard, video card, and screen were all replaced. WOW! I was very happy at that time that Asus had such an inclusive warranty to it.

After I booted my laptop up, I noticed there were 7 brightened pixels on my screen. They had replaced my screen with a defective one. I was very frustrated with this, but I didn't want to send my laptop out again and be without it for another 2 months, so I didn't create an RMA for this problem. Things went well for about 5 months, and then I noticed my laptop began overheating on the right side. After a couple of months of this, it began shutting the laptop down after being on for about 5 minutes. I resigned myself to sending my laptop back, created an RMA that also included the screen's pixels to be replaced, and sent the laptop back. I got my laptop in about 3 weeks this time. When I booted my laptop up, I was pleased to notice that it was not overheating anymore. The problem was caused by a defective fan on the video card.

What I also noticed was they did not replace the screen. I was frustrated by this point and created another RMA to get the screen replaced. I also asked that they reformat the hard drive and reset the computer to the factory settings. The reason I asked for this last part was because after I got my laptop back from the last repair, it was not working right. Like there were files missing from the partition. I sent out my laptop again, got it back in another 3 weeks. The screen was replaced, but the laptop was not reset to the factory settings like I had asked. I called customer service to see if they could help me reset the laptop and while on the phone with an Asus rep, it was discovered that my recovery partition is missing. The rep wanted to create another RMA so I could ship the laptop back to them and they could fix it. At this point, I got very frustrated with the company!

When you ship the laptop back, they cover shipping costs, but not packing costs. And if you pack your laptop yourself, you're liable for any damages that may occur during the move. If you pay FedEx to pack it for you, you are not liable. Unfortunately, it costs $25 to have FedEx pack it for you. I have payed that much 3 times already and when I called to complain about the laptop not being reset to factory settings, they wanted to create another RMA number so I could ship my laptop to them again. I was unwilling to do so. When I asked to speak to a supervisor, I was told that one was unavailable and was so busy he would not be available for a couple hours. I was then told that the supervisor would call me back within 48 hours. He never did.

Since that phone call, I also noticed another brightened pixel on my replaced screen. The company is unwilling to send me the Windows 7 disc. I am unwilling to trust my laptop to such an unorganized company.

Don't every buy Asus. I bought the U46E-RAL5 from Office Depot for work, and only after 2 weeks, the hinge to the screen breaks. I called customer support and the very rude person told me that it would not be covered as it may be customer induced damage. This may be true if opening and closing the screen will cause it to break. Unbelievable.

So, I send it in at my own expense and bought my own box for $14. After a week, I got no reply, so I called in and the so-called customer support tells me that I should be getting an email within a day or so with the cost of repair. Another week goes by, so I call today and the idiot tells me that they are not required to let me know of the status. It was my responsibility to call and find out, but he didn't know how long the repair would take. He was actually eating something while talking to me - real classy. The owner probably is sitting in his mansion, counting his money and profits without a care in the world for his company's outright thievery.

I will make sure no one in my company, family or friends, buy an Asus. I will make ** sure of that.

I bought an ASUS N53S cost $997.00 which is less than 30 days old. I tried 3 times to make recovery DVDs using different media. I have 4 calls to support, and wanted me to send it to Asus. They wouldn't send me a copy of Restore Discs, so I returned and exchanged the unit for HP.

I paid over $1100.00 for an ASUS N53S laptop 2 to 3 months ago. I kept telling myself, just wait and give it a chance! I have never been so disappointed! I must have got a lemon! It is not fast even with the i7 CPU. The thing is as heavy as my old 17 inch HP laptop and just about as big! That's not very portable. As big as it is, the display has a 1 inch black edge all the way around it! Why waste all of that good real estate? You could probably fit a 16 inch screen in there easy! Oh, and the keyboard. It looks great but there is very little space between keys making it easy to hit two keys at one time! I'm sorry but I am on a fixed income and I saved for a while to buy this highly rated laptop. Now I'm stuck with it! Buyers beware! It does have top of the line components but is a very poor design! Wish I had stayed with HP and got a lighter machine that does what I need and saved some money!

In December 2010, I pre-ordered a custom built ASUS G73JW 3DE laptop from Xotic PC. I paid $4,000 for it and I received it in January. I was starting a business at the time so I didn't really get to use it much for the first couple of months. But when I did, it had problems with blue screening, locking up, etc. So, I contacted Xotic PC who advised me to contact ASUS and got an RMA number. I sent them my laptop and they said that the video card was bad and one memory module needed to be replaced.

When my laptop arrived, I turned it on only to find out that there is no picture, only a bright white light on the screen. I contacted them again and sent it back. After a month had passed, I finally got an email saying that they can't get the parts to fix it. They offered me a replacement but the replacement has a much slower processor than mine--it only has half the memory and it doesn't have the custom back-lit keyboard. I contacted them and said that I want something that is equal to the one I had, to which they said that this offer is non-negotiable. Anyway, they sent me the replacement without me confirming that I would take it (my other option was wait for the parts) so I am very angry. What can I do?

I purchase a computer gaming PC and it came without a support disc. A few months later, something happened with one of my software applications and my computer crashed. When I called ASUS, the customer service was a real pain. It feels like they are paying us to place a call. They were rude and had no knowledge about their products. They make u feel like dumb people. Then, I asked about a recovery CD. They said, "the company is going green that's why you need to go to the website and purchase the recovery CD." I said, "Green? That's no green because that will cost money."

I sent in my Asus P6T Deluxe 2 motherboard for RMA, and I accidentally left my processor installed. I called the same day I shipped it to let them know and to fill out the return shipping form. They received the board on the 5th of August but did not process it until the 10th. Finally, on the 18th of August, I was told that they did not find my processor. In the meantime my motherboard came back on the 12th of August.

I have three returns from repair. The first repair worked for ten days, second and third repair did not work out of the box. Notes for each repair show minimal replacement of parts. Screws missing from assembly upon return, technical support staff are incompetent beyond having you run recovery of system which in all cases took multiple attempts to recover spending a minimum of two hours without correcting the problem. I requested lemon law and was told ASUS does not have a lemon law. On top of all of this, their phone system is awful and they can't hear you on most cell/speaker phones, regardless of wireless carrier or location.

I use this computer for business. It not only has been unavailable but it causes me to spend hours taking on the phone without resolve and time and effort to deal with the return. I have logged eight hours in attempted recovery and drop-off to FedEx. This also is another block of stress since I am dealing with this often and I am unable to replace its function. I stretched my budget to buy the machine and has yet to yield any payback.

I bought a refurbished G72gx laptop. After four months, the screen started flickering. I contacted ASUS and was told the warranty on refurbs is only three months. I did some research and found that this was a common problem with the G72 due to ribbon cable. ASUS refused to acknowledge the issue and told me I had to pay shipping (both ways) and repair costs. I filed a complaint with BBB and was contacted by ASUS granting an "in-warranty" repair and return shipping. I sent in the laptop and when I got it back, the problem was not fixed. I called ASUS right away and they told me to ship it back. I paid to ship it once, they did not fix the problem and now they want me to pay again to ship it back! ASUS customer service is horrible. I will never buy another ASUS again!

I called ASUS for an RMA to have the screen replaced on my son's Notebook computer. The individual sent me an email with the instructions of where to send it and the RMA #. I sent the laptop Fedex and it was received at the address provided on July 14th, signed for by A. **. I called on 07/22 to inquire the status, I was told they never received the laptop. After I provided my name/phone/serial number they found it in the system (not physically) and "said we're sorry, we've assigned it a new RMA #". I waited another week and called them again to check status, providing them with both the old and new RMA #'s. Once again they told me it's an invalid RMA# and I went thru the entire history with them again and suddenly, they saw it in the system and tell me they have once again assigned it a new RMA # (but they still don't physically have the laptop).

The gal I spoke with (Natasha? or Tasha?) told me they do not have the laptop. I explained I have the tracking information from Fedex and that it was delivered on 7/14. She proceeds to tell me I shipped it to the wrong location, and again I explained, reading directly from the email sent by ASUS I sent it to the address on the email. She told me they have since shipped it to another location, but she can't supply me with where. I ask for a supervisor, and he is conveniently on the phone. I was on the call with her for over 25 minutes and still the supervisor isn't available. I told her that they will need to either send it back or supply me a new laptop, to which she says they can't do that.

I filled out their online contact form twice and still nobody has contacted me.

I need to have my brand new notebook (U36JC-NYC) replaced. The Asus service department in Indianapolis, IN, US destroyed a brand new notebook. This notebook needed a replacement for a defective LCD. This is the series of events since the notebook has been returned. The replacement LCD is fine, little else is.

The Asus service technician stole memory from my brand new notebook. This laptop had 6 GB of memory when I purchased it (as the product specifications demonstrate). The technician removed the 4 GB memory module and replaced it with a 2 GB module instead, effectively reducing my brand new notebook to 4 GB total memory. This activity is illegal and considered theft in the United States. No one wants to admit any responsibility for these reprehensible actions.

Six screws are missing from the laptop assembly now, resulting in an unstable casing. Two screws are missing from the screen assembly. Four screws that seal the notebook itself are missing from the back of the computer. These four screws are hidden whenever the battery is inserted. However, the casing now pops off randomly in the back. Three screw covers around the LCD are missing as well. This makes the notebook look terrible for being less than a month old. A rubber foot from underneath the front side of the laptop is now missing. The notebook now wobbles on flat surfaces.

I had this computer for a total of 48 hours before it had to be returned to service the LCD. Now it looks as if it's five years old. This type of service is unacceptable from any manufacturer. The ASUS phone service department repeatedly hangs up on me and never records a ticket. I'm contacting the local news stations about potential consumer problems with this company. This notebook was $900 and I may as well have just set that money on fire.

This has been the worst purchase I have ever made. I have never dealt with such an unprofessional company in all my life. I would not recommend Asus to anyone searching for a computer or components. This is just plain sad.

I bought a laptop from this company on Nov 23 2010, it crashed Jan1st 2011. Took it to best buy, they had it for 10 days. When I got it back, it still had the same problem.

I sent it to the manufacturer, I got it back in 7 days. The computer worked great for 7 days then crashed again with the same problem. I sent it back to the manufacturer and they received it on Feb 4th 2011, I told them I wanted a replacement and they ignored me.

It is now March the 1st and they tell me they are waiting for parts and still ignore my request for replacement. They cant give me a date -and they keep saying its under repair.

On November 5, 2010, I purchased an ASUS Eee PC Seashell 1215N netbook from Amazon. On January 10, 2011, I noticed that one of the battery release locks was broken, and I contacted ASUS technical support on January 11. ASUS sent me an email on how to ship the package to technical support for repair. On January 19, I shipped ASUS my Eee PC netbook for repair.

ASUS was supposed to contact me regarding the nature of the repair and warranty, but they didn't. I called on January 25 to check the status. ASUS said my netbook was shipped on January 24, and was due to arrive on January 25, which struck me as odd considering it had to go from California to Connecticut. So I asked the tech for a tracking number. The FedEx tracking number showed conflicting information; I chose the item based on the January 24 shipping date, and it showed that my netbook was shipped to the wrong address. I told ASUS that they shipped my netbook incorrectly, and they said it would be investigated with no specific time frame or info as to how the matter would be rectified.

After 18 days and four phone calls, technical support claimed that they are trying to recover my netbook. I asked the support tech about the procedure for recovering a package that's been shipped to the wrong address. ASUS wanted me to wait until they can contact the party they incorrectly shipped my netbook to, so that person can do the right thing and send my netbook back to ASUS and they can ship it back to me. I'm not sure what the procedure is for recovering a wrongly shipped package, especially if the recipient chooses to be uncooperative. I can only assume some kind of legal proceeding will follow - if ASUS even chooses to follow through with the matter.

I guess I'm supposed to patiently wait until the matter is rectified. During this entire escapade, each one of the ASUS technicians would tell me that someone will be contacting me within 24 to 48 hours. I was told this by five techs, but not one person from ASUS has contacted me regarding this matter, and requesting to speak to a supervisor also proved to be a waste of time. I was told there is no one else that I can speak to in getting the matter resolved. ASUS is unwilling to confirm how the matter will be rectified and how long it will take.

I asked ASUS to send me a new 1215N Eee PC netbook and the matter would be resolved, but they seem more adamant on trying to retrieve my original netbook despite the fact that someone else is now in possession and using my netbook. I said this is unacceptable when the incorrect mail recipient received my netbook and signed for the package. I no longer feel comfortable accepting my original netbook after it's been handled and used by a third party, regardless of ASUS inspection policy on recovering lost or wrongly shipped items, because no inspection is going to be able to determine the amount of usage by the third party currently in possession of my netbook. ASUS said they would document my request, but it's not standard policy for them to replace my netbook. ASUS is unwilling to commit to a time frame on how long this matter will take to be rectified, with no regard to how this is inconveniencing me because I no longer have use of the netbook. I have all documents, the serial number, proof of purchase, tracking numbers, the address of the person who received my netbook, and the RMA number.

I brought Asus Eee PC on 12/29/2010 from Buy.com, I have invoice as well as order ID from Buy.Com which proves the same. As per the buy.com as well as Asus.com my computer should have 12 months warranty. On Nov 26th, 2010 my computer had some problem with its screen, it started flickering and therefore I contacted Asus, as per them my computer is not under warranty and its warranty is lapsed on 11/17/2010.Since then I am calling Asus every day, they want to have Invoice verification of the purchase for the same I sent them at least 20 emails which talks about Service No or RMA number generated by Asus customer service in the subject line.

As per the customer support they haven't received any email from me or maybe they haven't updated the information on their system. This is really annoying and no one is responsible for the same. I my Eee PC has been delivered to their warehouse today 12/08/2010 and in that box it also contents Actual Invoice, RMA Documentation and details of the PC Problem. This is making me crazy as no one is taking initiative from Asus and I really feel I would like to sue them If I m on the right direction. I have all the proof for above, if someone can guide me technically to fight against this situation. I would really appreciate help. Last but not least, ASUS customer service is actually sucks! They have most stupid on their tea.

Asus computer products - I had a product that failed and called customer support. The guy picked up the phone and asked me to hold. He came back 25 minutes later and I was upset he made me wait so long. I explained I was upset and then the rep became condescending. He also started toying with me, asking the problem over and over, what my name was and blatantly saying the wrong one back and then asking me to repeat what the problem was over and over and repeating the wrong thing after I would tell him what the problem was.

Without troubleshooting anything, he gave me an RMA without recording the serial number which in turn slowed down the RMA process. I asked to speak to his manager. he forwarded me to a mailbox where I left a message and never got a return call. A few weeks went by and I called to see the status of the RMA. I was told that it was delivered to Oklahoma. They then shipped the RMA to Oklahoma, even though my address was correct on all of there documentation. I was then told that they have to file a return product with FedEx and hope they get it back. I was told that I will not get the product until they get it back from whoever they delivered it to. I am very upset and this is not the way a business should be run.

I purchased from Best Buy an Asus desktop computer and the computer has one-year manufacturer's warranty. I was never offered any other warranty. Best Buy and Asus have not resolved my problem. The problem is with the tower and the button in front is broken and I keep getting the run around with Best Buy and Asus. I have to pay to ship the tower in California and pay for all repairs. I live in New York. I have made several trips to Best Buy and made several calls to Asus and they keep cutting me off. They want me to ship the tower to California. The front of the tower fell off and the button is not working.

I purchased a G73JH-A1 and loved it till I started having issues with it BSOD'ing (blue screen of death). I was told that I needed to ship it in under warranty RMA; so I boxed it up, backed up my primary hard drive onto my internal drive. Not the primary boot drive, mind you. I also backed up my data on an external hard drive. While my laptop was being repaired, I had a catastrophic failure on my backup hard drive. Thinking that my data was backed up on my other hard drive in my laptop, I didn't panic. Background, I'm a computer programmer and technician. I have purchased multiple programs for my programming and technical business and stored them in a folder called "downloads" and was anticipating being able to return the data to my now refurbished external hard drive. When I get the laptop back, I was told that they reinstalled the OS (operating system) and they upgraded the BIOS (basic input output system) and that the hardware (motherboard and hard drives) were in good shape.

I tried for five days to just get a tracking number and no one at Asus could give me one. Finally on the fifth day, I got a tracking number and my laptop was out for delivery. I was ecstatic! When I hooked up the laptop and attempted to view my datanothing was there. I looked again and the drive wasn't showing in the computer management. Asus has partitioned the primary drive into additional hard drive partitions, so I attempted to just discover and mount the drive and kept getting a Windows alert that the drive needed to be formatted. What? I tried data recovery software and nothing was there. I contacted their so-called technical support and spoke with someone that said that the technician had to reformat the hard drive since there was no OS on the drive.

I said, "Ok, what about the second drive?" He stated that it was customary to wipe the laptop completely out to factory specifications. I stated that the secondary drive was labeled "internal backup." He stated since there was no OS installed the technician wiped the complete computer and began to ask me why I hadn't backed up my data. I proceeded to tell him that I had but that drive failed since I had shipped my laptop in for repair. I have talked repeatedly with technical support and customer support to Eric and he's supposed to be getting back with me, but nothing so farbut it is the holidays.

I have dealt with Asus for many years as a reseller and computer person, but they've lost me forever as a client and user after this personal experience. I will buy other products for my clients as I don't want them to have to go through what I'm going through currently. I figure by the time I replace, if I'm able to, I'm going to have to invest close to $3,000.00 USD to replace all my software. The code (programming) I'm going to have to recode everything for the past 20 years and that's priceless since they're for clients from way back in the late 80's and 90's. I do not expect a company as large as Asus to really care about one customer, but if all of us did something, then maybe they'd learn. We're not a bunch of saps they can advantage of. What do you say?

I would like to find out if there are others out there that would be willing to start a class action lawsuit and get some satisfaction. If nothing else, an SOP to handle customers. They could have made a courtesy call and asked me, "Do you have anything on this laptop?" I was informed that I needed to send a form with the laptop to instruct the technician. I've been a computer technician for nearly three decades and I would never, I repeat, never format a hard drive that was labeled "Internal Backup" for any reason whatsoever!

I bought an Asus notebook in January 2010 that was supposed to have a one-year accidental damage warranty. I still have the box it came in with the warranty sticker. I cracked my screen and thought that I could get it replaced. Asus customer service says that I did not mail in the "special" warranty card. I never received any snail mail card from Asus, but trying to explain this to a customer service manager was useless. I spoke with a supervisor and he just kept saying the same thing over and over. It seems like the consumer is just being fooled when told that there is a warranty on products. There is no mention of any special registration on the computer packaging, and I did register online in January.

I tried to post on the Asus forum but the process is so difficult to navigate that I could not post. Any suggestions? Thanks.

My battery will not hold a charge over two hours. The computer has crashed two times with in the last 30 days. I have owned the Asus laptop for less than three months. I called and was advised to charge the battery for 4-8 hours. I did so and it seemed to hold less of a charge. I called back and asked for a supervisor. I was advised none were available. I asked for a call back and was promised one. I didn't receive a call back. I called back and offered to wait on hold for one. I was advised I would not be allowed to wait for one. All of the agents that I spoke with were rude and so very unhelpful. I will never purchase a product from this company. With this company making motherboards, there is no question as to why other computers present issues.

I purchased an ASUS notebook G50VT-B1 15.4", and paid $1,645.95 for it on 04/09. What attracted me to this expensive laptop is its 2.66 Ghz speed. It came with Windows Vista and I was told at the time of sale that I can upgrade when an operating system is released as long as it is 64 bit. Windows 7 is out and I upgraded to Windows 7 and surprisingly, after the upgrade, I lost some significant functionality such as the bluetooth. It no longer functions or even shows as a device in my system.

I called the customer support and I explained to the idiot who took my call that I upgraded, and he told me that my ASUS G50VT is not compatible with Windows 7. First, I was shocked, and then surprised. I have never heard of a PC that is just recently as 2009 is not made compatible with the recent Windows upgrade. I asked to speak to his supervisor and he asked me why I need to speak to a supervisor. I told him that I do not think he knows what he was talking about. He went in to tell me that I do not understand computers and this computer that I have is not made to run on Windows 7. I asked why, he said that it is, and his tone of voice was very aggressive and rude. I have never experience such a rude and lousy service from a PC provider before. He told me that I need to downgrade my computer back to Windows Vista in order to enjoy the old features that came with my old laptop.

Why wasn't I told this before I purchased this lousy laptop? Why such a manufacturer such as ASUS release such an expensive product to the market with no upgrade path?

I bought an ASUS EeePC 2G surf less than 2 1/2 years ago. It no longer works properly because neither the pre-installed browser which is Firefox nor Flash is up to date. I have been advised by ASUS that because this product is old though it is an original release slightly more than 3 years ago, it will not support updated software. They have no way to fix it.

I experienced continued chaos by incompetent decisions makers at Asus Computer Company. This is consistent with the first replacement of brand new computer ordered according to advertised specific specs that I never received from day one, and discovered by their own technicians. Due to delay in receiving the" Asus Windows 7 Upgrade", that took me over the two-week agreement on replacement when it was discovered that I was missing actual parts in the computer.

The same computer was returned two more times for crashing and could not be fixed. I had the computer for Internet use only, due to little time to download my security program and Office 2007 Program. I then received a replacement computer without the specs originally ordered, "because my new one that was in their possession 3 weeks out of 4 for the first six months. Again, the computer sent to me was of much lesser value, reduced memory from 500 to 320, but better graphics (worse graphics was received instead.

My most receipt of said computer is valued about $250.00 maybe. Depending on the condition of all the used parts. I have yet to return to school online due to the fact that I have an unstable computer, and would be without the proper equipment to finish the $2000.00 courses that is financed by the New Hampshire State Vocational Rehab Program. So, now I can't return to work, I have not had a computer laptop (except borrowed ones) since I bought this computer in October 2009.

No one will listen except for one Senior Customer Service/ Tech Support, he has been removed from my case and I am not allowed to speak to him, his replacement is a cold-hearted ** that has no intention of doing everything to not take my calls, knows my case from top to bottom and refuses to replace my computer even better than the first one I ordered after this catastrophe. I have moved since the computer was returned to me, that my 70-year-old father did not look at what he was receiving. This damage was due to any move because it was carefully transported by my car in the same condition that I received it in.

You may win this one Tess and the rest of you who took full advantage of me, my money and my computer, but I promise that I will advertise in every news paper, and movie theater from coast to coast that Asus had every opportunity to rectify the position they left me in with no computer, no money to buy a new one, and certainly knew from the very beginning that they were playing games, wasting my time and theirs because they new what the right thing to do, false advertised that I would receive a new computer, with specs they advertised and never received from day one. If nothing else.

That is one strong factor of many that Asus takes advantage of their customer, (especially a disabled customer), because their superiors are not aware of the situation. It is so clear that Asus is not the computer company you want to deal with on any level, you cannot ever speak to anyone twice, so on a daily bases, as the facts are explained over and over again, they think you will give up. I told this 15th person Tess, who I have dealt with, that I would not open the computer should they were insane enough to take it back for a third time after five prior times. There was no way I could possibly trust that this is then end of it.

I told them I would keep it unopened until someone like Brandon, (the only Asus representative who seemed to follow up on what he said he would do even if it was just an update). They never even called or e-mailed that he had been replaced to move on to another position, but, what was wrong with the computer this time or what they did to repair it.

I purchased an ASUS G71-G from one of ASUS' distributors in January of 2009. The product had a two-year warranty. In April of 2010, the unit suffered a problem where it would not boot, as well as a noisy and malfunctioning cooling fan. ASUS issued an "RMA" number and a prepaid FedEx label to return the unit to them. And so, we packaged the unit in its original clam shell packaging and box, placed that in another larger box with shipping material to help protect the unit, and sent it on its way. After several days, the unit was declared repaired and was sent back.

When we went to FedEx to pick it up, it was only in its original box, no extra box with shipping material. The box looked like it had been used as a football in the last Super Bowl. Immediately, we were on the line to ASUS before we even left the shipping counter. When the box was opened on the FedEx counter, the unit's casing was broken, the LCD cover was broken, and it sounded like something was loose inside the internal components. FedEx said that the shipper would have to file a claim. We notified ASUS about what happened. They issued a new RMA and prepaid FedEx label, and the unit was back on its way to repair land.

What happened next is really what chaps my hide. ASUS attempted to bill me for out-of-warranty repairs due to what they called "customer induced damage". We were back on the phone with ASUS again, reminding them that the damage occurred during the shipment back to us. This led to several volleys of emails and phone calls in which they continued to try to bill us, or told us to file a claim with FedEx even though FedEx told us we couldn't, or the most priceless moment was when they said they'd have to have a special meeting to decide what to do and let us know that day. Two days later, we were on the phone again trying to determine what happened during that special meeting because they'd made no attempt to contact us. So, where last it stands, they're attempting to bill us $295 for repairs to damages they or their shipping company caused, and they still have possession of my machine. I don't know what recourse I have against them, but now I'm so angry I'm willing to do whatever it takes. This is just the start. I am done with ASUS. Like another poster said, I won't even buy a motherboard from them now.

The machine has damaged hard drives now (funny, the hard drive was the original problem they were supposed to fix, now they're trying to bill me for one), a broken case hinge, and a broken LCD screen. I paid $2000 for this machine in January of 2009. Now, by the simple act of trying to return a computer for repair, my $2000 is effectively flushed down the drain unless they make good on those repairs. And to be honest, after reading the other comments here, I'm not sure that the unit would even function after one of their "repairs". I'm so, so angry and disappointed. I can't even afford to buy another computer now. My husband has since lost his job in this economy.

In November of 2009, I purchased an ASUS performance laptop for my daughter who is studying Architecture in college. In December, her internet switch quit functioning along with the delete key. I contacted ASUS who told me to take it back to where I purchased it (Best Buy). I did. They said it needed to be sent for repair. Two weeks later, I get it back. It works for 1 week and does the same thing. I contacted ASUS again, who said we have to have a Technician evaluate it. I explained that my daughter needs this for college classes and is struggling without it.

I demanded a new laptop and sent it off. I received it back two weeks later and when plugged in, it still had the same problem. I contacted customer service again, who stated that a Technician must look at it again. I am fed up. I am in a perpetual mail cycle with a company who won't replace my computer, won't fix it, won't give me any info when I can expect it to be fixed. I truly recommend to anyone looking to buy an ASUS, do not buy an ASUS! I spent $1500 and do not have a computer. My daughter is failing her classes, to the tune of $10,000. Buyer beware, it is 4 months without a computer, can you deal with that?

I received three Eee PC 701SD notebooks and had to send all in for repairs after only 6 months. The problem with all three was the charger they sent with them. I received 2 of the 3 back. 1 of the 3 had the hard drive replaced also. I was told to get the recovery disk from the manufacturer. When I called, I was told that I was supposed to have called in 60 days after purchase to get the recovery disk and no longer covered under warranty. But I could purchase it from their E store, even though I had purchased an extended warranty on all 3.

I went round and round with them and am getting nowhere. So I told them they have no customer service and I will never purchase anything from them ever again. I received a phone call from them explaining to me the same information they gave me from 2 days earlier which I stated again my frustration with the whole situation. And of course, I got nowhere again. So, here I sit with a $300 paperweight collecting dust. Nowhere did it say anything about calling in for a recovery disk. How does a company with such poor customer service stay in business? Buyer beware!

As an IT professional for 7 years, I always build my own PCs. In the late '90s, ASUS had an excellent reputation for build quality in their mother boards. What I didn't realize, and somehow missed, was how that had all changed somewhere around 2000. So when it was time to build a new machine, I figured I would go with ASUS, a name I trusted.

I purchased a P5QPL-AM. I got everything installed as it should, and I realized that the onboard ethernet adapter was not working. I researched and did all I could, but I could not get the LAN functionality working. I attempted to call ASUS tech support. After several minutes, I got voice mail. I left a VM, requesting a call back.

I attempted to find another number, but I failed to find any number that would get me a live person. I then attempted to use their live chat support. I never got anyone and was eventually kicked from the chat program. I then emailed. They say that emails will be responded to in 48 hours; however, that has not been the case.

When I was contacted, I was given generic instructions, that I went ahead and tried despite having already attempted that fix. I responded to the email that it did not fix my problem. From this point on, my ethernet issue was never addressed.

After 4 or 5 days, I got a 2nd email asking me what my PCI card was. I explained that the only PCI card in the machine was my NVIDIA video card, which was working properly with the latest drivers. Several days later, I was told to remove the video card, clean it, make sure it was in good this time, and install the latest drivers.

I emailed back, asking what the PCI video card had to do with my ethernet/motherboard issue. I got another generic email saying that to fix the PCI card issue, I need to re-seat the PCI card and install a newer driver. Furious at this point, I once again explained that not only was my PCI card working fine, that I had the latest drivers for it, and that my issue was with the ethernet.

It has been 5 days, since my last correspondence, and at this point, they are ignoring my emails. No one will return my calls after leaving a voice mail. I will never buy another ASUS product ever again.

I purchased an ASUS eee 1000H netbook while on holiday in Singapore in Dec. 2008. I live in New Zealand. In July 2009 the plastic plug fixture for the USB port came out when I unplugged a USB connected mouse. The ASUS service centre in Auckland refuses to repair the port under warranty (1 year). The centre in Singapore refuses to accept the netbook for repair if I send it to them. Avoid this company.

This is my first experience with a third rate company such as ASUS, and last. Seems as if ASUS doesn't care about customers. Anyone had any success with getting warranty problems resolved. Computer is not fully functional, must keep plugging and unplugging peripherals by hand due to failed USB port. The ASUS netbook keyboard has a horrible design for the right hand special keys.

The disc drive in my CS5111 desktop went bad after a few weeks. I returned it to ASUS 3 times and thy could not fix it. I proclaimed this number of failed repair attempts entitled me to a new replacement.

The following is an excerpt from th warranty that verifies that ASUS could send me a new computer:

"If the product fails during normal and proper use within the warranty period, ASUS will, at its discretion, repair or replace the defective parts within the product, or the product itself, with items that are functionally equivalent to that as orginially supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units."

ASUS chose to send me 3 different beat-up, defective refurbished units that had been used to replace my brand new computer. They all failed with the same problems of my original new computer. I told ASUS that they had several opportunities to repair my computer and to provide good working refurbished units and failed at both - the only fair option left was to send a new computer as indicated by the warranty.

Shanelle Randisi and Robert Diaz - supervisors in Customer Care and Technical Support and poor excuses for professionals - lied to say that I should not have gotten a replacement and the warranty did not allow replacement when it plainly does. The company has a D grade with the Better Business Bureau. I contacted the useless California Department of Consumer Affairs. ASUS is not honorable. I am going to make sure I never buy another ASUS product or a product with ASUS parts. I will get justice.

I emphasised that a properly fixed computer was necessary during my business trip over seas. The computer failed within 2 weeks. The problem was diagnosed by Asustek in the Philippines as a failed nvidia card on the motherboard. I intend filing a law suit against Asustek for negligence and loss of income.

I bought an Asus Linux eee900 at Best Buy. It was delievered with software that fills 97% of the hard disk. It frequently hangs up and runs slow. When I asked the warranty service if the software was improperly loaded at the factory, they said nothing. When I asked how to dump the excessive programs that I don't need, they said I could not. When I persisted with my questions, they hung up on my three times.

I have not physical address for them and Best Buys says They don't care. The Linux operating system is not simple because it has no way to control it. My restore disk will not get rid of the unwanted software. Books written on Linux are completely worthless. I need help.

I spent $329 for a computer that is just about worthless. I can't even sell it at a loss. I could have bought a much better computer for a few bucks more. I am without a small portable computer that I need.