Apple Store

It all started with my charger. It was replaced 3 times before they ran tests then sent the MacBook laptop to the depot for 8 days. They talked me into purchasing a new one, so I can have a computer while mine was in the depot for 8 days! Then, gave me a little bit of a problem when it was time to return the one I bought! Since then, there had been problem after problem after problem. This all started back in June 2011. It's now May 23rd, 2012 and it still has not been resolved.

Now, I'm having all sorts of problems. They don't call you back when they say they will. One time, out of my many visits back and forth to the store, I made 3 trips in one day because they claimed they repaired it. Then when I got home, the computer wouldn't turn on. I had to set another appointment at the Genius Bar after being there for 3 hours. I really would like to take this further. They cannot run a business like this! My mobile is as follows, **. This is just some of what went down. There is a lot more. I will go public with this if no one can help me. If someone that has power can please contact me, that would be great.

I have been having freezing problems with my iPhone since I bought it in February 2011. I have taken it to Genius Bar at the Apple store 2 times during the last year. I was told those times that the problem will be solved by me resetting the iPhone with my computer - something that I did, but to no avail. The problem prevails and I have to move around to find a signal when I receive phone calls or try to use it. I am a businessman and I am 24/7 on my cell phone. I decided to go again to see if they could find the problem and visited the Genius Bar, again, to be told that I was right, that the problem was since I bought the phone from the store. But as the warranty had expired, they could not help me.

Their records showed that I had been there while my warranty was still good and their advice then was not the right one. I spoke to the manager of the store and he just said we cannot help you. The only way was charging me $150.00 to replace the phone. The matter here is not that the phone should be replaced for the fee, it's the way Apple decides to deal with us the customer, the little people. I returned two iPad that I had just bought and went to another store to get them, for a better price. I am an Apple customer for a long time and I was quite surprised with the way they treated me. In the past month, I spent $3,000 in the store.

If you will go to Menlo Park Mall's Apple store, whatever you do, don't let them take your device in the back. It's their killing room. They will take it in the back and come out saying it has water damage, even if it didn't have it before. Don't bother talking to their scumbag senior manager **. He will tell you to call Apple if you don't like it and why did you even come to their store. He will offer to fix it, if you pay him. Taking your device out of your view and not inspecting it in front of you is against Apple rules.

My phone had no water damage, I specifically checked before coming in. And I'm not the first they did this to. Speak out, call Apple. Don't let ** you and let him get away with it. And at the end, he told me that he doesn't have time to deal with my ** and left. Also I've been calling Sara for the past 2 days and kept leaving her messages and nobody called me back. Call 408-996-1010 and complain to their main office in California, ask to talk to Sara and leave her a message.

On Thursday, May 5, 2011, I had an appointment with the Genius bar at the Apple store located in the Brandon Town Center. I scheduled the appointment so that someone could analyze my iPod and help determine if I needed a replacement or if a fundamental fix would do. The rep who assisted me that day is Doug. He made several attempts to try and locate my information in the database; however, was unsuccessful. I was informed that they could not help me because I didn't have any paperwork or the credit card information that would help with locating me in the iPod/Applecare database. Evidently, because Apple does link a customer's name and iPod serial number into the database. Theoretically, I was advised that there was nothing they could do. Needless to say, I was disappointed and asked for the 1-800 numbers along with a manager's name. The rep was extremely nice and seemed to have made every attempt possible. The rep also advised me that the manager was in and then walked me over so that I could explain my situation to management.

Unfortunately, when I approached Donica, the manager, and started explaining my situation, she quickly reacted with extreme rudeness while speaking, making assumptions and gestures. Her body language and tone was unacceptable. Her advice was this, "I can only help if you have the 5-day time frame of when you made the purchase or if you have the case[s] it comes in; otherwise, there is nothing I can do." As a result of the unwillingness to listen to my concerns, I knew she had failed me. So I informed her that the conversation was over since she did not allow me to finish and that I would seek help through the 1-800 CS number. As I walked away, she followed behind me and said with a smart tone very grimace, "Are you sure?" several times.

Luckily for me, the 1-800 number CS line was able to provide some assistance. Nonetheless, what has made me the most upset is the manager's customer service skills. Apple rates in the top for technology world however provided me with service behind today's database era. I have written them asking to please look into this matter to ensure that such errors do not happen again, not only on my behalf but also on behalf of others, and in fact on behalf of the Apple company too. It's been almost one year since the incident, and I have written three emails and have gotten no response from their regional manager.

I purchased an iPod as a Christmas present for my son last December 23, 2012 and made an attempt to replace it under the warranty. To my surprise, the treatment I got was something I would expect from a fourth-rate shabby business. The first store was so busy I was referred to the next closest store (Woodcliff Lake store). When I drove to the second store, I was treated like a common theft. The service representative accused me of trying to return an altered product and then came back to apologize and said there was a part of the product number on the back of the iPod he did not see and he was incorrect. I was the told there was damage to the iPod and I would have to pay half price to get another iPod (refurbished, of course). After being insulted, I left the store.

I went home to find my receipt and returned to the first store I previously went to, which is located in Garden State Plaza, Paramus, NJ. While at that store, I requested to speak to a store manager ** who told me he did not care how many thousands of dollars I spent on the purchase of Apple products—the iPod I was returning would not be covered by the warranty. I find Apple to be a company who will not stand behind their product when there is a problem with it. There is no wonder why this company is such a large profitable company. The customer service is horrible. They make all kind of excuses so they don't have to replace their product when it is defective.

To say the least, I am shocked of how I was treated and the lack of accountability when their product is defective. I was forced to buy a refurbished iPod at half the price ($99.00) because my son requested the same iPod. In the future, I will not purchase anymore Apple product and will make sure I tell everyone about my horrible experience with this "giant" company who seem to believe they can treat the customer like garbage and not stand behind the integrity of their product. While I was waiting for a replacement of my iPod, I came in contact with another customer whom was given a silly excuse why their iPhone did not fall under their warranty. And once again ** the store manager was talking down to the customer like it was a privilege to be able purchase a product made by the great Apple Inc.

Lehigh Valley Mall store, PA CSR complaint - I asked the salesman specifically, "could I use the Macbook for final Cut Pro?" and was told repeatedly yes, I could. In fact, I cannot use the Macbook because it doesn't have a fire wire drive, which is very upsetting. This Macbook is useless to me now. The only reason I bought the Mac is for FCP. I was either lied to or the salespeople don't know what they're doing. Either way, it's unacceptable and I doubt I will ever purchase another Apple product.

I live in Turkey but recently, I was in London for a trip and I bought an iPhone 4S from the Apple Store on the Regents Street. When I asked whether I would have trouble with the iPhone in case of a failure/default in Turkey, the sales clerk in the store told me that there was an international warranty and I won't have a problem. So I bought the iPhone.

When I returned home in Turkey, I opened the item but there were problematic pixels on the screen such that there is a white dot on the screen. I researched for it but there are not any respondents in Turkey for the so called international warranty! It does not apply here! I learned that I have to bring it to an Apple Store but there is not here, this is not what I was told in the store!

When I called the Apple Care and the store itself, they told me to bring the iPhone so that they would replace it but the flight from Turkey is about 4 hours and the flight costs almost the same price with the iPhone. They do not accept to replace it by post, just suggest me to post it for a refund but this time customs procedure applies. I have to pay customs and shipment fee that is a big amount and they do not pay for it.

I have to spend my money, time for a defective iPhone which is not my fault! Apple does not back up its product and does not care if you are not living in a country where an Apple Store exists! That is nonsense!

I wish to complain about the Apple iPad2 that I purchased on 5/24/2011 in Frisco, TX. I am complaining because I feel we are being mistreated, misrepresented by your staff and the product warranty is not being adhered to. To resolve this problem, I would like you to replace the product with a new fully functional iPad2 or iPad3. When I first learned of this problem, I contacted Jocelyn ** at your company and was told that nothing could be done about my problem. I believe that this response is unfair because the device became completely inoperable on its own device, which is covered by the Apple warranty included with the device and under Citation of Magnuson-Moss Warranty Improvement Act (U.S. Code - Title 15, Chapter 50, Section 2301-2312). I would like a written statement explaining your company's position and what you will do about my complaint.

I got a $50 gift card from my Nana for Christmas, and one for my birthday (my birthday is Christmas eve). I had $100, and I registered one card with iTunes, and bought some stuff, and I had $1.37 left. I registered my other card with Chase, and got charged $39.96 for stuff I never even bought! iTunes is a bunch of **! iTunes sucks!

For Christmas, I decided to give my son, daughter, daughter-in-law, and husband iPads. I ordered two of the iPads on the same day, along with cases. A week or so later I received one the of iPads, and the two cases, so the next day, I checked the tracking on the website, and it showed that the item had been signed for, so I called the Apple people. They informed me that there had been a mistake in shipping, and the address was incorrect. Also, I found it interesting that they said it was not their fault, it was FedEx's fault. They couldn't even own up to the mistake. I told them I did receive 3 of the 4 items on the order. They had no answer for that, but said they would look for it in their distribution center.

On the 22nd of December, I called back only to hear that they cannot retrieve anything from their distribution center, and even though it was personalized, I would not be getting it back. I had three options. They would immediately send me out another engraved iPad, however it most likely would not make it for Christmas, due to the engraving. They could send me an unengraved iPad, or they would give me a refund. I opted for them to send me another, as I had already gotten the case, and it would be strange if 2 of the 3 kids got an iPad, and the third did not.

I hadn't heard so I called back again today, December 30th, and was told that my order had been canceled, and had not be reordered as I was told. I was also told that a refund had been issued, which as of today is not showing on my credit card statement. This is definitely the worst customer service. They told me one thing, and then did another, twice. I wish I had just returned them all, and not given them out as presents. I am done buying Apple products.

Today I went to the Apple Store at Los Cerritos, that store located in the mall. I purchased a screen protector for my Iphone4. But when I got home, I opened the box. Oh my God! In there was a returned product. 2 screen protectors inside were replaced with 2 used screen, and the screen is different than the one I bought before at the same store. It's not even an Apple screen protector for the iphone4.

I went back to the store and told them, "This is the product that you guys sold to me." And I told them, "I want to give it to you guys just to let you guys know that this is the product that you sold me earlier." And I told them, "I will pay for the new one that I am holding right now." The rep told me to go talk to the manager. I repeated the same thing as I told the rep. I also said, "You guys are really good at customer service experience. You guys don't even respect customers at all. I bought a product from your store and it's not the way I expect. Of course, I can get mad right? I feel like you guys cheating me on what I've purchased. Of course, I have the right to get mad, even I talk loud." Do you know what the manager told me? "We don't respect people like you." His name is Bravo. This store is located in Los Cerritos Mall.

Apple online store is overcharging my account an excess of $84.53.

I had a simple question for which I contacted Old Orchard Apple Store in Skokie, Illinois. Previous to that, I had conducted an extensive research on what I wanted to do and had found it to be possible. I simply needed to know which cables I needed.

I called and got the person on the line and explained what I needed. She then told me that what I wanted to do was simply not possible. I explained that I had done the research and what I wanted was in fact possible and all I wanted to know is the type of cables needed and whether they had them in stock. The person again said that it was impossible. I asked to speak with another person to double check and got a second opinion. She said that there was no one there who could talk to me and if they were available, they would be on their break, and so no one was available to speak with me. I asked to speak with the manager and she said there was no one available to speak with me.

I then called the Apple store in Michigan Avenue and told the person what I needed. She indicated the types of cables I needed and got me the part numbers. I then called the Old Orchard store again and got the same person on the line. Evidently, she was handling the calls that day, and I told her that I have the information about the type of cables I needed and needed to know if they had them in stock. She got me the answer for one and she could not understand the second cable I was talking about. I told her that I can give her the part number and perhaps she can look up the item by part number and find out whether they had it. She simply said that she could not do that and why won't I just go to the store and figure out what they had.

That is low quality customer service. If the person is not there to help out or treat customers in this manner, they perhaps should not be made to answer calls.

I had a bad store experience: rude customer service (Jennifer) and unprofessional customer service (Paul). I went to the Apple Store on Walnut Creek, CA on October 23, 2011 to buy an iPod nano as a gift to a friend who's having a birthday on Saturday. There was a line outside the store just to buy or to get inside the store. We waited for 30 minutes before they let us inside and just to have someone help us. I got the iPod and went out, then I realized I have a business discount, so we went back for them to make a price adjustment. Jennifer, who was in front of the store, rudely told us that even if we already bought the item, we still needed to fall in line again, and that if we didn't want to be in line, we just had to come back.

Why would I come back to make the price adjustment? I live about 20 miles away from Walnut Creek. I don't always go there and just wanted to make the price adjustment. Jennifer didn't even bother looking for someone or talk to the manager if they can help us with our price adjustment. With this kind of service, I'd rather not give a penny to the store. So I really want to get the discount to get back as much money as I can. This is just a gift, and if not, I'd rather return this. I went home in a fit and called their store. I complained to Paul and he said he can't help me. I called again to talk to a manager, and Paul put me on hold for more than 30 minutes and at that time I just hung up - I couldn't wait another minute. This is not good customer service.

I brought my Mac to be repaired. I was told the logic board was fried! It had to be sent to Texas to be repaired, and all the data on the hard drive perhaps could be lost! I related there was sensitive data on the hard drive, both mine and of the USS Intrepid Association (I am a board member). I asked, "Can you remove the hard drive, and send the machine to be fixed?" I was told that was not the policy, and the repairs may not be made without the hard drive! I was also told that, "If you buy a new computer, we can transfer the data now!" Say what? I walked out of the store, as not to go ballistic on these kids. I came back in, and told them that they need masks to pull a scam like this on people. Shame on you for this **! The hard drive was removed, and it was given to me.

The machine was dropped off late on Tuesday night. I was told it would go to Texas for repairs, and I would get it back the following Monday. I got it back Friday morning! I got a call it was ready (hmmm)! I gave them the $300 plus for repairs, and asked why it was back so early. I asked, "Was it repaired here?" They replied, "Oh, no sir!" I asked, "Can you tell me where then?" They replied, "No, sir!" It is damn sad we old baby boomers get lied to by people who think old farts like us are stupid!

I purchased and I annotated from Apple Store. and it keeps deleting my files every now and then, after I put so much work in them. Apple Store is not replying to me, and sure, they don't care.

I decided to update my MacBook Pro. I researched Apple.com online and decided a new MacBook Air would work. After going to the Apple Store at Tyson's Corner and speaking with a knowledgeable saleslady, Sarah, I decided to purchase a MacBook Pro instead. Sarah even mentioned data transfer from Mac to Mac would be free and done within 24 hours, but it is included under One to One care, too. I didn't want to carry anything that day.

The next Friday, September 2, 2011, I went confidently to the Apple store in Pentagon City. DJ, the person I actually purchased the laptop from, assured me the data transfer would take 24 hours. For an online student and freelance consultant, 24 hours is a lot, but acceptable. This was a major selling point. I bought the MacBook Pro and One to One care for $1,247.95.

I rearranged my week schedule to be able to survive without my Mac for 24 hours.

My daughter has a 6 month old MacBook that decided last week it would not power up at all. So off we went to The Apple Store. The store was a zoo, the wait took 2 hours, and the technician who finally opened the machine claimed that he saw corrosion on the logic board (motherboard) and a "red dot" suggesting liquid had gotten into the machine and fried the board. I've been putting Intel machines together all my adult life and have never heard such dribble, but since the technician had "decided to handle it under warranty", I went with the program and left the machine at the store for service.

Four days later I returned to pick up the machine only to find that the machine powered up only when the charger was plugged into it, so there was no way to tell that the machine was in full working order. The technician (a different one) kept trying to assure me that the battery was simply drained without having a clue as to why this was not checked as part of the original fix. After all, I reasoned, if you're replace an entire motherboard, it's really like replacing an engine or transmission in your car, and you wouldn't expect the mechanic to request payment for service without knowledge that an adequate test was performed. I insisted that the technician had to show that a) the battery would charge and b) the machine would run successfully from the charged battery. So I left the machine at the store to charge while getting a bite to eat.

Returning 35 minutes later, I found that another technician who needed the charger and didn't have knowledge of my situation removed the charger from my machine for his/her own customer. I was lucky that the battery did take a 16% charge and I grabbed the machine and got it out of there ASAP.

I went to the store Saturday, they swiped my bank card on. Their worker have a phone that you swipe ,the gentleman said it didn't go thru that his phone battery was dead. After that, I told him let me check with the bank. They told me that 1377 was charge. The bank spoke to them and requested to fax a paper stating that to cancel that transaction, the store manager said that they cannot do that.

He offered me a 200 dollars discount but he wanted me to swipe again. I told him I will be back. I went in person to the bank and they showed me that it went thru. They tried to call the store manager and at 6pm, supposedly he was in a conference. The supervisor spoke to somebody else and said if they give me a copy of the letter would they accept that and they said no. I call the corporate office and today is Wednesday, they leave me a message from clients relations saying they cannot force the store to give me the money. This happened Saturday and the money has not been put in my bank. That is why I am bringing this situation to you. I want my money.

I have only used a laptop but Apple came up with a magic track pad mouse just like the laptop. So I got a new Mac 21.5 mc508lla with the track pad mouse and the original mouse. It was working great for 3 or 4 months, then I got an update from Apple. So I did the update that night.

When I turn on the Mac the next day, it was not the same settings. The screen size was small, would not turn off and my magic track pad is know fighting me when I'm moving it around. The screen and the original mouse works good. I gave it to the store for 4 days to look at the mouse. They said it was working good. I got home and it was still the same. I went back and they gave me a new flat pad mouse. But still the same problem. The service at the store is very bad. I was hoping this was a great company but they don't care about me.

After careful reflection, I recently decided to part company with the PC world after twenty years and enter into the iMac world. I am now sorry that I did. When purchasing my iMac, I made it clear to the salesperson that my old PC contained ten years of financial data, books I had published, and ten years of emails and contact information that would need to be transferred. "No problem," was the reply, "we can do it for just an additional $99." So I made the leap. But when I got home, I could find none of my Intuit financial accounts, nor my Turbo Tax histories, nor any of my emails or contact data.

After returning to the store in Emeryville, CA, I was told by David that Apple "geniuses" (a joke of a term if ever one was coined) do not transfer third party software. "So now, what am I supposed to do?" I queried David. "Well," he said, "we don't do it." And when I interrupted him to remind him that I had not only paid $99 for the service, but had also been told that all data would be transferred, he rudely interrupted me to lecture me on the etiquette of not interrupting him. Piqued by his pissy attitude, I asked to speak with the manager who could muster nothing more than to repeat the Apple mantra, "There is nothing we can do, we do not transfer third party software."

Livid that I had been treated in such a dismissive manner, after having paid too much for the computer, followed by the additional $99, I hired a guy who charged me $200 to transfer the financial and email data. Now, three and a half months later, just 14 days past the iMac's 90-day warranty, my excessively expensive iMac did not boot up. And now, I am at the mercy of Apple to fix it. God help me!

Before any of you consider buying an iMac, I would recommend that you investigate the beast. I have concluded that its surging popularity is without foundation. It has become the ken of cultish, snooty pseudo-sophisticates who have been misled by slick advertising, slick packaging, slick design work, and the "cult of the hero" surrounding Steve **. Resist the cool-aide!

I purchased an Apple Ipad online from the UK site on December 15th, 2010 with my credit card. It was stated 24/48 hour delivery with the item in stock. I allowed a couple of days more on the delivery possibly being delayed due to bad weather in the UK. Believing I had made the purchase on the UK website and paid in UK pounds, I was astounded when after several days I used the tracking details supplied to find my Ipad was in Hong Kong. After telephoning the free phone number, I spoke to a customer service representative not in the UK but in the USA. The rep confirmed that it was indeed in Hong Kong, but I did not get a valid reason for this.

As this was bought as a Christmas gift, I am so disappointed with a company the size of Apple. They have no email contact on the website and I seem to only be able to talk to a voice recognition computerized telephone answering service and not a real person. So my question is this; should we believe what Apple states on the website, in stock? I think not. 24/48 hour delivery? Definitely not. Buy again from Apple? Not in a month of Sundays.

My iPhone 4's camera was frozen so I took it to the Apple Store in Arden Fair Mall in Sacramento. I was given an appointment to speak with an adviser about the problem. Ryan **, the adviser, asked me if I had all of my information backed-up and I said no because I didn't have a computer. He said that I would need to email myself my pictures and contacts because if he had to restore the phone, I would lose everything.

He then said he would take it to the back to run a diagnostic test on the phone to see if there was anything else wrong with it. He returned and said that everything else on the phone worked fine and that he would try something else and would be back in a few minutes. When he returned, he said that the camera was still frozen. So I asked him if I should email myself the pictures now so that I wouldn't lose them. He said he was sorry, but that he had already deleted the pictures and all of my contacts, calendar appointments, notes, videos, etc. I started to cry and get upset. He said he would replace the phone with another one and that it would take approximately 10 minutes.

When he returned, I was still crying and he said I needed to sign a form. He never mentioned what the form was about. I was crying and couldn't read it so I just signed so that I could get out of there. As I left I tried to call someone and realized that all my contacts were gone. I went back in and saw him laughing with another employee at the paper I had just signed. When he saw me he came over to me and I asked him if everything on my iPhone had been deleted and he said yes it had. I left and went back a couple of hours later with my sister and friend and we spoke with him and the manager Adam **.

Adam kept mentioning that they could compensate me for what they had done, but I couldn't even think about it that day. I just spoke with the Apple Consumer Relations personnel and they contacted Adam to see what amount they could compensate me for. They said only for some iPhone accessories or a one-year subscription to Mobile-me. I was appalled. Some family members just passed away this month, one was murdered. Their pictures and videos were on that phone.

I have been trying to start a community project to help spay/neuter animals in my neighborhood and all my contacts were on that phone. That is above all my work and personal contacts and appointments that I must now try to find and replace. Do I have a case to get more from Apple for their total negligence?

My son Miguel is 16 years old. His date of birth is **. He went to the Apple store on Tuesday, October 12, 2010 for headphones replacement. He was having problem with the sound effects on his headphones and they did not want to replace the headphones. They were not nice to my son. And my son has like learning disability problem, psychiatric problem. My son did not know what he was doing. He took the headphone from the counter where they were for purchase. He walked out of the store with the headphones not purchased from the Apple store.

Security arrested my son for walking out of the store with the headphone not being purchased. The security guard was tall and Hispanic. He took my son to a room in the Apple store. He restrained and was trying to hurt my son, grabbing him by the neck. And he was very aggressive with my son. He took copy of his photo ID and took picture of him and called the police 911. They came and walked my son out the store. They told my son that if he goes back to any Apple store, he is going to be arrested for prosecuting actions. And my son cannot go back to any Apple store again. My son was not concerned about what he was doing. And I really need to take my son to emergency room for his neck being injured by the security guard.

Apple has no customer service or complaint department's contact numbers or emails that are responded to. I bought a top of the line Macbook Pro that crashed every time I turned it on within 60 minutes and dumped all my work. Usually crashed within 30 minutes. I spent 30 days calling for service and waiting on hold up to 45 minutes. The only thing their remote "service" people ever did was remove all the programs and reinstall, which had no effect. These "service" people are part time college students, not professionals and not regular Apple employees; Apple has no service department.

To get your computer seen at an Apple Store you must make an advance appointment because only 8 customer problems can be handled per day--one per hour. That person also could do nothing about my crashing computer. I hunted diligently for any email, regular mail, or telephone contact where I could make a customer complaint and get a response--Apple has absolutely no way for a customer to contact them about complaints. Or I should say, you can send in all the complaints you want, but their disclaimer clearly states none will be answered. As the 30th day after purchase date neared, with no correction of problem by Apple, I took the computer back to an Apple store and said it wasn't working and I wanted to return it.

I was never offered an exchange, and when they took the computer they charged me a 10% restocking fee. They also refused to refund the money I paid for classes (that I never got to take) in how to use the (nonfunctional) computer. The computer never functioned. It will be a cold day in hell before I ever buy anything made by Apple, the computer ripoff experts.

Apple cost me $500 cash and 30 days worth of driving long distances (over 50 miles one way) to Apple stores and wasting hours on their telephone "repair" lines.

I had purchased an iPhone last week for my husband, he has been a long time AT&T subscriber. His contract was up and instead of just upgrading to the newest Blackberry, I went and got him an iPhone. When I went to the store, no one told me of anything different with our contract. I said, just make it the same service he had before. I had no idea that the insurance coverage was different. Anyway, a few days ago, his phone got wet and is now not working. I called AT&T to file my insurance claim and they told me that when we switched to the iPhone, they no longer covered us. No one had let me know this, when I went to the Apple store, there was no mention of this. I have been calling AT&T and Apple, each is saying the other should have informed me. I am not sure what to do from here.

Two fraudulent transactions took place on my Bank of America credit card via Apple Store account totaling over $77.17. First charge was made for $43.22 on June 15, 2010. I have sent an email to Apple and contacted BofA. I have not heard anything from Apple and BofA closed my account.

On June 16, we were on a 23-hour flight on a plane to Europe and arrived on June 18. Apple has placed another charge to my account on June 17, while my credit card was closed. I did not have my new card yet. On August 2, 2010 I have finally decided to update my account information with Apple since I had 14 pending updates for free software on my iPhone. In order to update your existing software, even if you don't have any piece of software that cost more than $0.00, Apple requires you to give them your up-to-date credit card information. Once I gave them my new credit card number, expiration date and security code, they have placed a new charge of $33.95 to my credit card account with a new date of August 2, 2010.

This is the 2nd fraudulent transaction shown in Apple account via iTunes with the date June 17, 2010 when my account was closed, I was on a plane and I did not even had my new card in my possession. I have never downloaded/installed on my iPhone any piece of software that cost more than $0.00. As of today, Aug. 5, 2010 I have signed to Apple Store account and removed my credit card information in hope to stop further fraudulent transaction occurrences. I assume Apple has thief employees who use our credit card information to place those charges.

I have emailed Apple via their website since the phone number given to me by BofA has a recording referring one to that site, I have not gotten any reply from them but just an acknowledgment of my email/submission at 18:45. After which at 18:53 I have received another email. BofA had to wait for the pending transaction to go through and then take my complaint/dispute. And they said it will take them 2-3 billing cycles to get any results from this dispute. Apple makes impossible to contact them via live phone line and they failed to respond within promised 48 hours.

About 5 years ago I bought a new Apple Macintosh desktop computer. One year ago it stopped working and I took the hard drive to the above store to be repaired. This was done. A week ago the computer broke down again and so I took it back to the store to be repaired again. However, the technician at the store refused to repair it because he said the serial number had been removed both from the outside and the inside of the machine. He suggested that this could mean it was either 'stolen' or I had tampered with it in some way. I explained that I am partially sighted, retired and know absolutely nothing about technology or computer repairs and therefore would never dream of trying to take it apart, or remove serial numbers.

Furthermore, I had bought the computer new; lived alone and had never moved it. I added that apart from the repair they performed a year ago, there was no possibility that anyone could have tampered with it. Nevertheless, they refused to repair it without the serial numbers attached. My feeling is that this has got to be some form of scam used by Macintosh to ensure customers have no recourse but to buy a brand new machine when something goes wrong. I am without a functioning computer and am sending this complaint on a friend's PC. I have had aspersions cast on my integrity and good name and have no way of proving that Macintosh has set me up. Since it is certainly not a 'stolen' machine, which can be proved, who other than the technician repairing it could have removed the serial numbers?

I took my daughter's Mac book in for repair at the Alpharetta, GA Apple store. Our complaint was that the computer responding slowly and that the cursor was acting erratically. The diagnosis by the store's technician was that the battery was overheating and would need to be replaced. They would also replace the operating system with the latest along with any other applicable upgrades. The price quoted would be around $300 ($280 plus tax). We inquired about a new computer and were told that that would be around $1300, which included transfer of all the data from the old computer.

We didn't make a decision for about a week. I called the store and advised them to go ahead with the repair. When we picked the computer up on June 13, to our utter shock, they had thrown the old hard drive and replaced it with a new hard drive. Wiped clean. I was fit to be tied. Not one word from anyone at Apple that they would discard my daughter's data. This is 3 year's worth of college data, notes, emails, etc. All discarded without one word from Apple. The store technicians claimed that in the fine print, which I signed, gave them the right to do this. Well what is this about? If there were any inclination that she would have lost her data, we would never have agreed to the repair! How do you go from a bad battery diagnosis to tossing the hard disk?

I know that when I've taken PCs in for repair, they explicitly make you sign a separate piece of paper stating that the data will be lost. But Apple has this buried in fine print and has the gall to be frivolous and contrite about this? Not only am I extremely frustrated by this experience, but feel like I was misled and mistreated. I called the Apple Service Center to request the old hard drive and was told that was not possible, the hard drives were "recycled".

I ordered two Mac laptops on June 1. Apple proceeded to place full authorization and then placed additional authorizations 2-3 days later which doubled the purchase price. Apple agreed there was an error and agreed to release the funds that were being held on my bank account; however, they didn't do so, causing hundred of dollars in overdraft and other fees that I had to pay.

Apple's negligent practices wiped out my bank account causing severe financial distress to my family, causing our family to go almost a week without sufficient funds to maintain our family since they charged us double. Numerous charges were rejected due to insufficient funds in my account and my account was frozen by the bank because of this. At present, Apple has an authorization of $3347.35 against my bank account which has remained fro 5 days.

I bought iMac from Australia Apple store with Apple Care Protection Plan for three years last year (Dec 2009). I had a problem with display and I had to take it to the nearest Apple service center to me which is Loay Enterprise in Oman. I have given the machine since 14 March 2010 and up to now (31 May 2010), nothing has happened and all I hear are just promises to sort out my problem. Unfortunately, Apple does not have any customer service email address published in their website which is annoying in my case! I'm not able to complete my work on time which caused severe damage to my reputation. Also it has caused me to bear heaps of losses.

I unfortunately had to step foot in the Apple Store at Fashion Fair in Fresno to make an exchange of a defective Apple product. It was yet another in a long string of horrible customer service experiences I've had since they first opened in 2007. I only went in because I was told to do so by an Apple Care representative. Some background: About five weeks ago I had to take back a product accessory at this same Apple Store. I walked in, found a clerk, and he cheerfully processed the return right then and there.

In the past week, I have had technical issues with a pricey product I recently purchased from Apple via their website. I spoke to the aforementioned Apple Care representative by phone last weekend (Jose, 5/15/10, case ID 161252026) who told me if the problems weren't resolved to go to my local Apple Store and they would have all the information and exchange it. Sure enough the problems persisted so I stopped by the Store this afternoon (5/20/10).

I waited at the back counter near the "Genius Bar" and asked a clerk who'd just come out if I could get some help. I explained to her the reason for my visit. I was told "Well, as you know, everything here is by appointment only." Excuse me, I have been there dozens of times to purchase items or ask questions and did not have to make an appointment. I became frustrated because I have had similarly bad experiences at that Store. On the screen behind the clerk it said the next available appointment was in 30 minutes! In what other business setting does one have to make an appointment to exchange a defective product? The Apple Care representative did not say, "make an appointment to exchange your product." Why didn't I have to make an appointment to exchange the accessory five weeks ago? And why would I "know" I had to do this to return a bad device?

My experience only got worse. When the first clerk went to the back to see about the exchange, I audibly voiced my frustration with ongoing problems at the Store saying, "I hate this Store, it's always something." At this point, a male "Genius" (heavy, white, dark hair) flippantly said in front of two male customers he was serving, "So, every time you come in you know you have to make an appointment and you still don't make them?" This man had no idea what my previous bad experiences had been. This is the first time an "appointment" issue has come up. I expressed my frustration with him (telling him he was "rude" and had no idea what other frustrations I have gone through) and found the manager who displayed for the second time in the past year terrible interpersonal skills.

The customer is often not respected at the Apple Store Fashion Fair but rather treated as a second-class citizen. I have heard others complain about the same thing. Whenever I've had a problem with a product or an experience there, I have never been told, "I am sorry you had that problem/experience. Let's fix it." Never! Even the corporate office said there was nothing they could do when I wanted to register a complaint about bad customer service at the Apple Store in the past. Noel, the manager, just started at me with a smirk on his face when I angrily explained my frustrations. He said he'd look into the product issue and then the rudeness issue. I said I was "tired of the BS" I had to deal with there and that it was important to me that he reprimand his employee immediately. He said it was not important to him and walked away. Why is Apple allowed to treat its customers with such indignity and not acknowledge the customer's "experience"?

It is shameful that the Apple Store hires staff whose responses to female customers border on sexism (you know, dismiss the very real concerns of a loud, "emotional" woman). Finally, another staff member helped me (Brad) and curiously during that time a policeman in uniform and without any product walked into the Store towards the "Genius Bar." I have no idea why he was there but it makes you think. My transaction ended and I left feeling angry and regretful that I was "stuck" with so many expensive Apple products. Something needs to be done about the many customer service complaints made against Apple and the Apple Store. Of course, Apple, Inc. has no forum in which to comment or complain about customer service issues. Why can they get away with this?

In terms of economic consequences, I am now "stuck" with thousands of dollars of Apple equipment and know that if problems occur I will potentially have to deal with rude, arrogant, uncaring staff members. The consumer needs to be better protected. Similarly, I have now lost time finding consumer complaint forums when I have a lot of professional matters to tend to. In physical terms, one's core is damaged by stress and irritation after another humiliating experience at the Apple Store in Fashion Fair (Fresno).

I went to the Apple store in New York. They said they do not accept cash. I'm on disability and have no credit. I feel I was discriminated by the people in the store. I went to 3 stores. I'm considering to elevate this by getting an attorney. Please work out something for me to pay this with cash, as I'm very unhappy with this. I have had iPods in the past and Macs, and I am considering to buy a Zune. Please resolve my issue.

I placed an order for an iPad today, May 19th 2010 with an advertised shipping dates of 7-10 business days. Later in the day, I received a confirmation email stating that the item will be shipped on June 5th with a delivery date of June 8th, that's 20 days. That's 17 days lead time before the item is shipped. I called customer support to ask why, only to get a person who could tell me nothing about shipping times. I think Apple hires people that are zombies or robots that are programmed to say nothing. They have no idea what the words mean when it comes to customer service. If the iPad does not show up on my better half's birthday, there will be a lot of physical damage to my head.

I bought a new Mac mini about four months ago. Just now went to my all downloads and there were files dated back to 2005. They sold me a used unit. It has been told to me that should not have happened. I need an explanation and a new computer. It also has minor problems with on and off.

After five months of limited and careful use, my wife's 5th generation 16G iPod Nano froze up and stopped working. When she took it to the Apple Store, she was told it had "liquid damage" and that isn't covered by the warranty. I purchased the extended protection plan because her 1st generation Nano died the same way, so I thought I was being smart. They offered her a replacement at half price and she took the offer before consulting me. This unit has not been exposed to any situations that could possibly lead to "liquid damage" but the store manager stuck to the assessment when I called to complain.

Before I called, I researched the "liquid damage" issue online and saw that this matter is very common and Apple's response is always the same. It would seem there are larger issues that Apple is hiding and the "liquid damage" diagnosis is their way to avoid owning up to the problems. Not only is this the last Apple anything I will purchase but I have already filed complaints with the Better Business Bureau and will warn as many potential victims from making the same mistakes we did.

I drove down from Maine and got caught in traffic and parking to get to this store. I got there 8 minutes late for an appointment to fix my Mac and they refused to keep the appointment for repair because I was 8 minutes late!

I got to college in Maine and drove home to RI. could not park and by the time I got to the store in the mall I was a few minutes late. This is after spending two days on hold getting them on the phone to even get the appointment. They are rude in this store and have no idea what customer service is. They could not get my Mac fixed and had to call Apple to ship my Mac in for repair. I needed to get this fixed for school and now this cast me a few extra days.

I went into a Mac store to have my iPod checked to see why it wasn't working and dealt with an extremely polite gentleman at the Clackamas Town Center location in Oregon. He did the best he could and could not figure it out so he recommended that I go to the Apple store itself. So I did. I politely waited for my appointment regarding the problem with iPod video classic and my time comes and it is supposed to be 15 minutes long, but it didn't even take that long for the guy at the Bridgeport Village Tigard, or Apple store to tell me I can't get it to do what it is supposed to do and, "Sorry, we can't help you. Your warranty ran out 5-6 months ago."

But he said that if I would like, I could trade it in and they would give me 10% off a new one. Now why would I want to buy a new one when mine is in excellent condition and is only about 18 months old. I think it should have lasted a lot longer than 18 months. I was in there to look at laptops also, but after the customer service I received today, I will not be purchasing another thing from them. I even called and talked to the manager of the store when I got home and he acted the same way, just as long as you are buying, they will help you, but once you buy, you are no longer important and it's not their problem because their products are perfect.

The model iPod I have has the same issues that many people are having with it that should be recalled. What is really sad is that my mom and I both were interested in purchasing their $1700-$2500 laptops, 3 of them (2 for my family and 1 for her). Also, it shows that they don't care about the customer just as long as they can just sell their product. My family has bought 3 iPods 3 years in a row from them that all ranges from $250 and up. So I consider that being loyal and we were coming back in to buy the computers.

They just lost 3 computer sales over 1 iPod video that they could not make right. After all that happened, we all went down the street and ordered 3 of [competitor's] top laptops. I guess in Apple's eyes, an unhappy customer is better than a happy customer. They must make a lot of money that it's okay to lose $7500 or more in a day in sales. So when you buy an Apple product, beware because their product and making money is more important than making the customer happy and making the sales.

So I will stick with my PC's and can't wait till I get my new laptop. Not Apple that's for sure. My 2 friends just got rid of all their Apple products because of their customer service. If you read the statistics, a happy person will tell maybe 25 people, and those 25 people will tell 25 more, and so on, but an unhappy customer will tell every person they know. Anyways, good luck and beware of who you buy your electronics from and check out their customer service ratings and all known issues with the product you are buying and what the company is doing to fix them. Apple reminds me of a car salesman/dealership. Once you buy the car from them, you are no longer important and it's not their problem.

You broke it not them.I have worked in C/S retail for over 20 years with a billion dollar a year company and we always make sure the customer is happy. No matter what it cost to a certain extent. Even it took just giving them a new item of the same thing they have and taking back their 2year old item. Our company did it especially when it is a manufacture/item defect. We didn't make our customers pay for it twice because we are greedy and we couldn't get it right the first time. I understand, don't replace it if it looks abused and really used and not taken care of, etc., but when you look at it and it obviously looks like it was well taken care of and has the like it just came out of the package yesterday, replace it. Make a customer happy.

I was at the Apple store for two different problems. The first one was my Macbook Air laptop froze suddenly on me. My second problem was my iPhone battery drains very quickly. I do have extended warranty for both even though the one year warranty was still active. For my Macbook Air, the genius started checking it all over and asking questions. The first thing he asked is if I dropped it. My answer was no. He added that there were tiny nicks on two corners. He still insisted that I dropped it.

I answered that the dropping happened five months ago and it was very soft drop. It fell from my laptop protective bag on the carpet. Nothing happened and that it was working beautifully for the last five months. Then I explained that this freezing just happened four days ago and I did try an external mouse and external keyboard and did work with those last gadget. He immediately suggested that I should buy an external hard drive to save my info. He offered to do that for me at an added expense of $180. I declined. Then he suggested I buy the extended warranty since my yearly one will expire in May 2010. My answer was I already purchased it.

Then he proceeded to enter my Macbook info and said he will send it to Tennessee to have it fixed and that I should be expecting my Macbook by the end of the following week. For my iPhone problem, he did not suggest anything. Later that week, my son noticed that the cover on my iPhone was blocking the wireless so after removing my case, my problem was solve.

Three days after my visit to the Apple store, I get a call from an Apple technician lady, who was very rude and bluntly said that Apple will not fix my computer unless I pay $400. I was very upset and told her that I do have extended warranty and that my Macbook is still covered under the one year coverage. She was very argumentative and insisted that because I dropped it, the agreement is null. I was outraged and told her to send it back.

My Macbook Air is being fixed by a private repair shop. My cost is around $200. The main diagnoses was that my software went bad just after nine months and nothing was wrong with the hardware. I am very disappointed and upset with the Apple service. I believe their people are really looking to sell you and get as much money as possible from the customer who is looking for help by making them buy warranty, gadgets and extra charges before they even listen to your problem. Is this how Apple works?

They have very bad Customer Service. I took my Mac Book Pro in for warranty repair and they needed to replace Display Clamshell Assembly. Apple ordered the part on February 5th 2010 and said that they would call when the part came in. I took the computer on Friday, February 12th 2010, and the part was there; I told them I needed to wait for it. After a couple of hours, I asked what the status was and how much longer it would take. I was told later that evening.

I left the store and as soon as I was driving away they (Apple Computer) told me it was done but they had shorted out a board when they replaced the part. Now, I was told on the phone that part would be on Saturday, February 13th 2010, as it was called in before their cut-off time.

Well, here it is Saturday and no part. My drive time to this location is one and a half hours, one way. I use this computer at work and I need to return back to my job on Sunday, February 14th 2010. The personnel should not tell you something and then turn around and not fulfill their word. I spoke to a person that I thought was a supervisor and he claimed that they (Apple Computer) do not guarantee anything. Interestingly, I told him that his employee told me different and that did not seem to matter.

Gas is expensive and needless trips to a less than desirable business is not fun. I am without my computer for a week at work and they do not have a loaner program.

I purchased my latest iphone from your Apple store in Baton Rouge, LA on January 6. This is the third iphone that I have had and the second iphone that I have purchased from your company within the past two years. I experienced immense technical difficulties with the first phone, such as: the battery running low when the phone had not been used, malfunctions while trying to store pictures and music, lost data on account of the Safari program freezing, or the phone overheating and shutting off when using the Safari program.

Initially I contacted customer service, and was advised to trouble shoot the phone several times without any improvement. I was then directed to speak with a manager. The manager suggested that I return the phone to the Apple store in exchange for a new phoneWithin two weeks I experienced the same technical difficulties that I had encountered with the first phone. I returned to the apple store in hopes of receiving a fully functioning iphone; however, a slight color variation indicated by the iphones water damage sensor inhibited me from exchanging my second faulty iphone.

I explained that the problems of this phone were identical to the problems that I had experienced with my initial iphone purchase. The Apple store manager was very courteous. He apologized for the inconvenience of my unfortunate experiences. He also informed me that the water damage sensor often responds to the excessive humidity and moisture in southern Louisiana, resulting in the inability to exchange or be refunded for my purchase. I received no compensation for my initial purchase. I did purchase my third iphone upon the release of the latest edition; I am currently using this phone and have been thoroughly pleased with the quality and performance of the phone. However, I find the inaccessibility and inefficacy of customer service and technical support provided by your company disheartening.

To attain optimal customer satisfaction I recommend that your company provide affirmative, accessible solutions to problems involving your products. Your consumers would like to maintain open communication lines with technicians working on their phones. Keeping your valued customers informed allows us to further advance the improvement of your product, while maintaining our trust and loyalty to your company.

I look forward to hearing from you regarding developing ideas for increased quality of your provided customer service. I hope to see an effort in providing immediate solutions and will wait until the consumer bulletin for the month of April is released before seeking widespread public and media coverage regarding this issue. I appreciate your time and consideration.

I went to the Apple store to ask what I could do about my iPod, the battery dying after 10 minutes. Rep told me to bring the iPod back and for $59, they would upgrade to a more recent iPod that has been refurbished. I did just that, however, I had to make an appointment for 40 minutes out before someone could help me. I waited my 40 minutes for someone to call my name and tell me they couldn't help me, that I would have to wait 2 weeks with no guarantee. I asked for a manager who was a complete liar, Brandon H., whose associate even called him in a blatant lie while speaking with me. He told me they don't deal with those iPods anymore being that they are so old and suggest I get a job so I can afford a newer iPod with a warranty.

At the end of 2009 school year my son saved up his 8th grade graduation money as well as weeks and weeks of allowance. He wanted to purchase an Ipod and so he saved up the $150+ to purchase one by July of 2009. In the beginning of December of 2009 my son turned his ipod off to charge it overnight as he normally did. The next morning he took the ipod off of the charger and tried to start it up. It immediately stated to reconnect to the power source. He spend several times on the phone with (so called) customer service to resolve this issue. After the third time calling and trying to recharge as instructed to do by CS i got on the phone with the rep. I was giving a date to go to the local apple store in our KOP mall.

When we arrived at the apple store it was really busy. My son checked in and we were instructed to wait until our name was called. About 10 minutes later his name was called and i started telling the rep the issue that we were having with the unit. The rep told us that he needed to look the unit up on the computer. Instead he went into the back of the store first.

When he came back out he then walked over to the computer. I walked up and asked him if he needed our warranty and if so i had a print out with me. He then turned to me and told me that it would not be necessary due to the fact that "we" damaged the unit with water so therefore the warranty was no longer valid. He said that he could give me a new ipod today however it would cost us another $80. He had me look in this scope for at little pale pink spot on the white bottom. I asked him to explain how this means to me that there was water damage as there was no water anywhere near the unit at our home. He just said that the pink spot means that we damaged the unit.

I was livid and told him that this didn't mean anything to me as i know that the unit was not damaged by us. He stated, "I see this all day long so i know what to look for." Now if he saw this all day long from customers why is it an issue with us and not how the unit is constructed. Are all of you ipod and iphone users submerging your units in water or is this really just a big fat rotten scam from apple? I think the latter is true.

Since the day when we were at the mall I have read about others with the same issues and who were talked to like we are all criminals instead of customers -and with no satisfaction in sight. I noticed on complaint blogs that apple states that things such as high humidity, hot/moist pant pocket, or sweat from working out can cause this issue. Why is there not a flap to close this opening? My cell phone has a flap that i can close to protect it when it is not hooked up to a charger. Why not ipods and iphones?

I believe that this is the way they prefer it.

Instead apple can get away with these excuses and us as the customers have no way to hold them accountable? I just don't get the joke. It feels much more like a criminal offense by apple to all of us who work hard to purchase what we believe to be quality products. Please let my son and I know where to go from here. Thank you.

Today is December 14, 2009 and after missing some very important calls, I called the Apple support number on the AT&T website and was given a same day appointment to have the iphone exchanged. The exchange went well, but the new iphone that I was given was a refurbished phone. The clerk told me that it was not his policy.

The cost of my new iphone was $499.00 and the cost of the refurbished iphone was $199.00. I think Apple owes me $300.00. I know one thing, I'll never buy new again, what a screwing. It was less than 5 months old! It's time for a class action!

Went into the Walnut Creek, Ca Apple store this morning to address three problems I had and needed repaired. Arrived as store opened and was told even though they weren't visually busy that I could not be helped without an appointment regardless. So I was told to go to the Stoneridge Mall Location about 30 minutes away by car. Already upset due to their lack of service to me after paying 349.00 for the extended applecare warranty. So I complied and made the trip where I was greeted in a friendly manner by the greeter at the Stoneridge location. The friendliness ended there. The "genius" Kate, with burgundy hair about shoulder length first addresses me rudely after my explaining the repairs needed. The f12 button wore out and fell off, the right speaker had a loud crackling, and my ethernet port ceased to function. She immediately takes out a magnifier similar to the one doctors use to look in ears, and tells me there is some sort of residue in the port which might void the warranty. Mind you I baby my 3200 dollar macbook pro and know for a fact there hasn't been any liquids in contact with it whatsoever.

Then in a helpful manner of small talk; I told her I went on the apple support forums and found that the this particular issue was a repeated problem with the late 2008 macbook pros. To which she rudely replied "What? Residue in the ethernet port?" I just about had it at that point, but let her continue to diagnose my machine. I was then told they don't have the parts they need, and wont have them for about 5 days, and then I would have the other repairs in front of mine before they could fix it. So I asked about an exchange, which seemed like the easiest solution on both ends considering there was not just one repair being needed, but three. I was told that was not an option. So I asked for the manager.

Upon going to get the manager, Kate didn't realize my mother was in the store browsing. She then proceeded to talk in a very unprofessional manner about me to the manager. ( much like high school gossip, covering your behind before it needs covered) I ignored this, and the manager stands right by Kate's side and I explain the situation again. As I am telling him, Kate proceeds to stand there with her hands on her hips, and rolls her eyes at me while I am speaking, and then rudely interrupts me. I then tell them i'll take my macbook pro back to the Walnut Creek store for repairs since it is an inconvenience to have to drive so far to have it repaired. Then I asked for the number to a complaint department, to which i was told to call applecare. Basically got a friendlier employee, but without any means to help me file a complaint. Instead I wound up explaining my whole repair issue to him, to which I was told to go back to the store and just deal with the wait. In the end, I wind back up at home looking for a complaint department e-mail or number, and only ran across this. I guess apple can't get complaints filed without having a department for that!

I've owned PCs of various sorts for the last 20 years. I have worked in IT for almost 10 years supporting PCs and recently iMacs and have been impressed by the quality of Macs. So when my Acer laptop started dying, I decided to purchase my first Apple product - the new Macbook.

Anyway, within 4 days (6 battery cycles), the Maximum Battery Capacity was down to 5015mAH. The battery had lost 8% of it's maximum battery charge and I was getting 4 hours from it.

So back to the Apple Store I went on Thursday. The "Mac Genius" ran a simple test that just showed "green". Yet he could not describe what range was normal nor anything technical basics about the test. (These are your geniuses??) Anyway, I managed to speak to a manager and when I explained to him the situation he agreed that it was not acceptable and said that I could get it swapped. I needed to get the box so I said I would return the next day.

The next day (Friday Nov 27), I had the unfortunate experience of being served by Zane. I explained the whole thing to him. He was very patronizing and said that one of your geniuses had to check the macbook again. The mac genius said it was "green" and it was fine. Zane tried to send me away and I had to argue with him for over 20 minutes. Even the mac genius admitted that all batteries are different and it's unusual that it may have lost 8% so quickly. Zane was incredibly rude to me however, even turning to his workmate saying there's nothing wrong with the macbook but I was just being difficult. It was ridiculous. When I asked him how 5015mAH could be normal after 5 days, he admitted that he's not technical and he was going with what the mac genius had told him. When I showed him System Profiler, he snapped that he could not rely on 3rd party software. System Profiler is built into the Mac OS!!! He also said that if I came back, he would charge

I have to say, this was the most frustrating buying experience I've ever had with purchasing computer equipment. I was excited about getting a nice new piece of kit, but this encounter really wrecked it. For the premium you are charging, is it really so hard to get sales staff trained in customer service? Especially after I spent almost $1500 on the macbook + accessories.

I made an order on the Apple Store online for $1068. Immediately Apple charged me for the full amount (or as they say they put a hold on my card, which doesn't matter because that still means that I can't use that money). 2 days later I received an email saying that my order had been cancelled because they suspected it was intended for resale.

When I asked them to take the hold off of my account, they said they would start the process but it would take them 3 business days for the money to be credited to my account again. In consequence, they are keeping my money for 5 days for no reason. They should evaluate their orders before charging their clients of they aren't willing to sell the item that I paid for.

PLEASE AMEND MY PRIOR COMPLAINT. Please do not publish my prior complaint on Apple Repair R26770687. This evening, I blew off work early and decided to go down to the store one more time to try and talk some sense into them in person. Luckily, I ran into the same concierge who had helped me this afternoon. She couldn't believe my story, and decided to try again to get me some help.

Of course, the first manager she tried to call upstairs disappeared into thin air. After 15 minutes of waiting, we determined that manager wouldn't be showing, so she summoned another manager. This lady listened to me tell my story, and decided to go downstairs to check it back out. She came back after ten tense minutes and informed me that she could definitely have the supposedly inadequate display built in. However, it would take 30 minutes, as the part had already been removed from my computer.

Pretty exactly 30 minutes later, that same manager came over to where I was waiting and handed me my computer. It turns out that all she had to do was close my repair ticket, and schedule another repair for Monday (at which time the display designated for use by me would be built in).

In my mind, it shouldn't take several phone calls and three personal visits to get a repair like this done. And it wasn't exactly convenient to anger my boss by leaving early and then and blow off my 7pm appointments while I spent an hour waiting at the Apple Store. But the bottom line is that at the end of the day, the store's employees really stepped up to find a common-sense solution.

I tried to stay friendly and civil, and they in turn tried to do everything they could, and eventually succeeded. It didn't end up being a perfect experience, but given the circumstances, they did a pretty good job of bringing the coals out of the fire.

Incidentally, I'm now writing this email on my own laptop. Which now has a display that I, personally, can't find a fault with! So again, please don't publish the report I sent in earlier. The unpleasant experience remains, but I wouldn't want to see the negative consequences that would follow foisted on the people who did help me in that store. Apple fixed it - more or less at least.

This story might not be one of the most outrageous examples of Apple customer service failure, but for the sheer amount of frustration and anger involved alone, I'm reporting it here. I'm writing to complain about my customer service experience on Repair R26770687, the replacement of a defective display on my MacBook Pro.

I initially turned my MacBook Pro in for repairs at the Apple Store in Soho on Sunday, Oct. 18th. I was called back the next day and told that the problem was a standard display part failure (clamshell), covered fully under AppleCare, and would take 1-2 days to fix. After seven days, I had not heard back from anyone. The online repair status page remained static and showed "repair" status.

Trying to follow standard procedure, I called AppleCare on Monday the 25th for an inquiry. Only there did I learn that the part had been delayed in transit to Soho. However, I was told the part had now arrived and would be built into the computer "today probably, by tomorrow at the latest." I guess I would have liked to have actually been appraised of this situation rather than having to call, but at this point, I was inclined to let it slide.

Tomorrow came and, naturally, went. That evening (Tuesday the 27th) I went to the Apple Store in Soho to inquire in person as to the status of my machine. I was promptly helped by a friendly employee who made an inquiry of his own. Of course, it turned out nothing had yet been done. The employee was very apologetic, however, and insisted he would expedite my repair. At the very latest, it would be done "by the end of business tomorrow." It was at this point that I voiced my concern that this would actually occur, as I was flying out to Montreal that Friday.

Naturally, I again heard nothing from Apple the next day. Today, Thursday the 28th, I once again trekked to the Apple Store, and once again was helped in a prompt and friendly manner by a genuinely concerned employee. This time, I was even directed to speak to a manager, who told me that my computer had actually been expedited, and was now "on the bench" and scheduled to be repaired between 3 and 5 today. She would definitely make sure of this so as to ensure on my behalf that I'd have my computer before I fly. She actually even gave me her card.

So what happens this afternoon? A friendly phone call from the Apple Store in Soho. After letting it sit around and breathe a bit for three days, they've built in the replacement part they received, and as it turns out, the part has a quality issue - the display does work again, but there's some shadowing on the sides. So they're going to replace the display AGAIN. Which I would ordinarily appreciate - except that they can't give me back my computer. Not with the flawed part built in, that's against company policy - even though the display is good enough to use!

Oh, and no, they aren't going to cover any of the costs I'm going to incur now that I'm going to Canada with no laptop. And no, they don't rent out replacement machines. But hey: They CAN call Central Park or 14th Street to see whether those stores have the part - tomorrow morning, that is, because apparently after 4PM it is impossible to bring a part from Midtown or the Meatpacking to Soho before a 9PM closing.

On the plus side, they did promise that once they have the part, they're going to make sure my computer is "first priority." It was when I heard that last "promise" that I really had to restrain myself not to begin screaming obscenities into the phone. I'm sure they'll finish the repair posthaste, and it'll be my pleasure to accept their international call telling me so at about $3 a minute when I'm sitting in Montreal Saturday morning without a computer.

So it's been ten days, and I've spoken to five Apple employees. All of them have been friendly and concerned. All of them have also been utterly useless with regard to anything that actually matters to me (namely having my computer and not paying extra to use basic computing functions). So I can't scream at anybody, because everyone I speak to is friendly on a personal level, and I can't withhold any payment, because it's a free repair, and I can't get my extra costs back, because you can bet that's surely not within anyone's scope of responsibility. So I get absolutely nothing.

I hate that beneath that cheerful exterior, no one at Apple actually cares whether I'm inconvenienced, whether I incur costs, or whether any promises made are actually kept. I hate that the service has been so friendly, because it shows how much higher "keeping up appearances" is valued over the actual customer. And I hate getting screwed with a smile.

Oh, and my iPhone headphones have broken. For the third time in a year. Because apparently, it's impossible to do anything so outrageous as "go jogging" with the things. Thanks for nothing, Apple.

Their systems tells me my apple ID, which I need to use to make an appt. for a one to one tutorial, does not exist, though I am reading the number from the card they gave me. It is hugely difficult to make an appointment for this service you pay $99/year for, and which purports to give you one lesson a week. In reality they are always backed up and you're lucky not to have to wait 10 days two weeks for an appt. I am not getting 52 one-hour lessons per year as promised because the Apple schedule is too full to permit this, even though I try at various stores, not just the most convenient.

we bought keynote software but the salespeople didn't tell us that it was just one application and could only be used on one computer - we were told about the family pack for 10 bucks more - which is what we wanted.. so when we returned- they said there was nothing we could do BUT... the genius at the apple store said we could install a 30 day test of keynote which is all we needed to finish a project -

i worked on the project 6 hrs yesterday -to meet the dealine for our presentation - it was very comprehensive writing and design which i was really excited that i was just writing very well yesterday and had lots of great thoughts - when i should up for the presentation - there is no keynote - just scribbles from our assistant who was the one who loaded in the purchased keynote - it was beyond embarrassing for me to this new client - which i assume i have lost now - it was a big project that we desperately need-

i have lost everything i assembled so i will have to start from scratch and it just wont be as good not to mention it will take another day - i also spent hours trying to see what happened.. and as it turns out... - the 30 keynote trial - is just a pretend trial - nothing you create in the program can be saved

THERE is NO disclaimer on the program explaining that and THE SALESPERSON at apple said nothing - THERE ARE MANY WAY APPLE CAN AVOID THIS. ITS TRULY HORRIBLE TO BE DECEIVED SO BADLY AND AT SUCH A HUGE COST TO ME AND MY BUSINESS.

Apple computers are the worst and most expensive products. I have had nothing but problems since the beginning. The salesman admitted the version I have is a piece of junk compared to their new products. I'm not buying that line again.

I purchased Parallels Software for $79.95 at the Apple Computer Store in Sugarland, TX. 4-21-2009. I submitted my rebate request on 4-30-2009. Because their instructions said to use the P.O. Box in Riverside, Ca., as well as Meridian Pkwy in Riverside, Ca., I sent a copy of my rebate request to both addresses because I wasn't sure which was correct. I have received no rebate, nor any kind of communication from Nova Development to date.

On 8-9-09 I attempted to check the status of my rebate via their website link and when I entered the rebate ID I received an error message that stated: "You entered an invalid rebate ID", and there was no information returned regarding the status of my rebate. I attempted to check the status again tonight, and received the same error message.

I have prepared a document with screen captures showing all of my attempts to obtain my rebate. I also retained copies of both the UPC code that was printed on the box, as well as the UPC code that was printed on the price tag, so I can provide those to you if you wish.

I bought this program because the Apple sales person told me that I would receive a rebate. I would like to receive the rebate of $20 I was promised, and I have followed Nova Development's instructions to the letter. I have completed their web form again this evening.

If I have not heard back from them by 8-21, I have advised them that I will refer my complaint along with all supplemental documentation to Edmund G. Brown, the attorney general of California. If there is a legal remedy, or if a class action lawsuit against Nova Develoment is to be filed, I will gladly take part. I have all documentation as noted above.

I activated my new, from China, iPhone 3GS phone 4 days after receiving it. I'm guessing the network was too busy to do this on Friday, when it arrived. So on July 3rd, I took it to the Atlantic City, NJ Apple store where they synced it on iTunes for me. I purchased the $85 mophie case/charger, awaited another 4 days before AT&T was to port my telenumber to the iPhone. After 2 hours on the phone with AT&T, they were finally able to get this transferred as they had already cancelled my Verizon account and just couldn't seem to figure out how to activate it at AT&T to the iPhone. Anyway, 4 days later, vertical line appeared on the screen of the iPhone, which never did go away.

On July 19th, I went back to the Apple store in Atlantic City, NJ and spoke to a tech who made me an appointment hour later with the Genius Bar, where there were no customers at 2:06PM but was made to wait until the 2:30PM appointment. I arrived at 2:24 at the Genius Bar to have them refuse to even further investigate the line on my 14 day old iPhone because they insisted that there is a red line indicator inside the base of the phone that should be white and I must have somehow submerged the iPhone in water, voiding all warranties! The sensor was also called "liquid submersion indicator or LSI". The phone never seen water, steam, humidity or rain. Much less, submerged?

The manager and the Genius Bar guy offered to take mine on trade and for an additional $199, give me a new iPhone! I only paid $199 for the iPhone that I had used for 7 whole days before a line appeared, 5 days of which I could actually use the phone portion! This is absolutely crazy! I'm wondering if this is a system problem and the iPhone arrived at my house via FedEx with the red line indicator (LSI) already showing red instead of white like the Apple store insisted. I cannot believe I now have a flawed iPhone that could go out at any day at the cost of $221, contracted for 2 years at $150 month!

What a crock of **! Over $3,800 for an iPhone that is flawed and Apple won't stand behind! Also, could the iPhone I received been a refurbished iPhone and never a "new" phone that I was to receive? Any advice on how I can resolve this issue, get the dysfunctional iPhone replaced for a new one at no additional cost? Nowhere in the warranty that I read did it mention this red line indicator light. Also, the iPhone wasn't subject to any misuse, abuse, etc.

I ordered an iPhone on 7/14/09 online hoping I would not have to wait. Well, I received it on the 19th on time but it was dead. I had to send it back. They received it on the 24th, still no phone. Today is July 9th and I had to cancel my order. They have not refunded my money yet and it's been 2 days. No iPhone 3GS and no refund.

The laptop broke and we could not get a DVD out from the drive. After it was fixed (the 2nd time), the DVD was missing and the guys at the store responded "can't help". The DVD is a special German edition DVD. The reason I write is that absolute "I do not care" approach of the Apple employees.

I was so happy with my iPhone 3G until a couple of weeks ago. It stopped charging mid-charge and after that, it would not charge or connect to my computer. I tried everything I could think of, other USB cables, etc. No go. I took it to my AT&T store and they said I would need to contact Apple directly. That is a chore all by itself. I live an hour away from the nearest Apple store, so I used their phone support. The first contact was with a man who sounded very new to the support business. He argued with me about things I knew to be true. When I suggested that he was not listening to me, he told me I was the one that was not listening.

Anyway, he did get me setup to receive the carton to mail my phone in for warranty replacement. I sent the phone in and received an email with their diagnosis in a couple of days. Water damage, they said. I called them immediately as I have babied that phone from the very first. I bought a leather case and made sure it was kept dry. The customer service man that I talked to looked at the photos they took of my phone when they received it and said he did not think it looked like water damage to him. He told me to take it to the Apple store and he would call them while I was there for my appointment.

I found out at the last minute he would not be in the day I went to the store, but it was my only day off and needed to go that day anyway. Well the genius opened the phone and looked inside and said water damage too, but the water sensors were not activated, just as the CSR had told me on the phone. I ended up talking to everyone in the store. They told me there was corrosion on the connector where the phone plugs into the cable to charge. So they would not replace my phone. From reading on different websites, it seems like they use the water damage assessment pretty often. I am seriously considering talking to attorneys about a class action lawsuit. I think they would lose the case. Needless to say, I am very disappointed in Apple and no longer believe all the good things I have heard about their company.

So I went to the Apple store to fix an audio problem I am having with with 60GB Ipod. I bought in 3 years ago, and it's out of warranty period. The audio is not working when I put it in an a Ipod dock, nor with headphones, but does work if I use the USB cord and play it through my car. The Apple Genius tried installing new software to no avail, and did a diagnostic test which also did nothing. It seems my only hope is to have my Ipod worked on by an authorized service provider, but that sounds like a waste of time and money. Has anyone had any luck fixing audio problems through sending their Ipod in for repair? It's a bit discomforting to know that Apple will not service the Ipod directly and relies on outside providers for repairs. Maybe they know that the success rate for these repairs is slim. I paid quite a bit for the Ipod and didn't use it all that often and was very careful with it. It's too bad Apple doesn't have a longer warranty for their products, or have better tech support to solve what would appear to be a pretty serious defect on the part of the equipment. If I can't get it repaired this will be the last Apple product I buy.

Apple has the worst customer service. I want a cash refund, not a store credit for a product that doesn't work to the standard i would expect for the price!

They are charging me a 10% restocking fee for a product because the box is opened. WELL OF COURSE THE BOX IS GOING TO BE OPEN! How will you know you want to keep the item or if it works like they advertise? Ridiculous. MP3players is all they are really good for and cute laptops, not dealing with customer.

So know i will probably not get my money know, and i need it for school.

I have been an Applee customer since 1980's and a business customer since 2003. This store sold and configured the system for my first office. I have since gone on and purchased close to $75,000 in Mac equipment often at $15,000 at a time. A year ago I purchased 1 Xserve, 1 Mac Pro serve, 3 IMacs, 1 MAc mini, and 3 mac book pro 17 inch. I was working with the business consultant and given by the MAc business team of the Burlington store the name of apple consultants to set up the network.

A sales person from the store came later that night and set up two of the Imacs ( apparently this is not allowed). I bought apple care for all purchases. I contacted the mac consultants they gave me and a year later have been unable to get a competent consultant who can configure the Xserve. We had never opened one of the Imacs because we were waiting for the Xserve network.

When we opened it finally it would not turn on and gave a grey screen saying to reboot. The consultant said to take it back and get a new computer. At the Cambridge store bout a month ago when buying an Iphone I was informed that I was a business customer and was entitled to get a 5% discount and should make sure that I asked for this.

The sales person said I had been given the discount once in California and they were giving it to me and that I needed to ask for it. He also said that if they wanted to they could apply it retroactively and that if they wanted to replace a computer and felt a customr had gotten a bad computer they could just replace it. They said this was how Apple took care of people. I did not even know there was a business program despite having worked with the business team at Burlington for years and in Chestnut Hill starting 2003. This was disturbing because I had spent an enourmous amount of money purchasing a whole new network set up from Mac and now was informed that I should have been given the 5% discount.

This week I was in the chestnut hill store trying to buy two more MAc computers. I asked for the business discount and they could not find my company's name. She said that they only had a corporate program for really important companies like Intel. I left the store not buying the macs because they could not find my name. We were back at the Chestnut Hill mac store several nights ago and I purchased a back up hard drive and other items for well over $500. I asked for the discount and they had to get the manager to approve. Then the sales agent began to go through my purchases loudly saying she had to see if they qualified. What qualifies?

Then I spoke to them about getting a good mac consultant because I still was unable to set up all the network and the xserve because the consultants they referred me to ended up not being qualified to set up a Xserve.

They gave me a name which I called the next day and it was an architect in NC. Then I called Cambridgeside Apple who are really nice and they said it was the wrong name and that the right name would not work because he was not qualified. They worked to find a good consultant and were really nice. They suggested that I bring the non functioning Imac brnad new in and that they could look up the invoice and replace it. Again they said be sure you tell them you are a business client.

I then today spoke to the new consultant company while at the same time my manager took the IMAc to Chestnut hill. They first told her that they could not look up the invoice. Then I got on the phone and said they could. They looked it up and said it was over a year ago and could not help me. I said that it had apple care and was new and they had to be able to help me. They said I had not opened the apple care box and registered it. I was never told to open the box just to keep it becausee they have a record that you bought applecare with the computer. He said that was true but since I did nto register the apple care event though I bought it with the computer he would not help me.

I asked for a manager and she said that she had no idea what I was talking about and that it was not clear I qualified for the business program because you had to buy more that a couple macs .

I said that was odd because Apple had decided I qualified and signed me up and I was the one that did not know. In fact they had my company registered under two different names so I guess they thought many times I qualified. She went on to say she had never seen a grey screen on a mac that says you have to restart your computer in many languages. She went on and on about how the business account was based on a long term relationship and I pointed out that I switched my company to MAC in2003 and her store sold me the complete set up and I had them install the software in store before we picked up the computers.

That was the first complete office set up we have grown and last year bought all new Mac equipment Xserve, Mac pro, new Imacs, 3 MAc pro notebooks etc.

She went on and on about how just because I bought a MacPro did not mean I qualify for a business program. She was the most unpleasant nasty sales person I have met in years matched only by her sales associate the other night rumaging through my purchases to see if I qualify. This one Chestnut Hill Store MA is so rude and so awful that I think people should know and I think MAc should know as it is people like me that built MAC. It was very very unpleasant and I ended up telling my manager to bring the IMAC home and I will just send it to Steve Jobs because it looks like Apple has changed and you need to be Intel to be important to them now.

I hope that Apple pays attention because they are really going the wrong way in how they treat people.

Only option to complain is 1 800-My Apple. where you get the corp. speak about if you configure computer no 24 hour shipping. Everything is advertised to get consumer to purchase immediately with no information about possible time frame changes. I consider it false advertising - it would be interesting to see how often a product is actually shipped within 24 hours except for ipods or similar items. The consumer always looses.

I use computer in my business and the delay is causing business difficulty because no access to my programs on my current Mac which after 3.5 years died. It was purchased 8/05

Each time I come here to use computer ,vailable to all, I get directed off by sec. they are here now telling me to go My hygiene is good I do not cause any type of disturbance

On 3 Feb I bought a 24? Imac at the Apple store in Fashion Valley, San Diego. I tried to pay with my debit card and it was rejected at your cash register. This surprised me greatly because it had never happened before and there was plenty of cash for the purchase. We tried again and it was rejected again. There was a line of customers behind me and I was embarrassed so I paid with a MasterCard and left with my computer.

I drove straight to the bank to find out what happened with my debit card and they pulled it up and to my surprise it showed a debit card purchase at the Apple store just a few minutes before. The transaction went through but your in-store device showed a failure. I checked and found out that the master card transaction had also been processed. I had PAID TWICE for the computer.

I called the store manager Jody and she said she would call me right back after checking the situation. She did call back on the same day and said yes indeed I had paid twice for the new computer. She had called her financial offices and was told by them that my only recourse was to go through my bank and initiate a recovery procedure through the bank. I did not think that was fair, but I did not want to create more problems so I went ahead and initiated the recovery procedure. They said it could take a while because of the procedural delays. I was informed by my bank that Apple could have taken care of the problem more easily and quickly. I agreed with that sentiment but I did not want to go back to the store so I initiated the recovery process. I found out that the process could take months. Soon I found myself in the middle of something that I should not have been subjected to. It has been a week now and I dont have my money yet.

I have called Apple Fashion Valley several times on this issue and I must admit that Jody and Kim have been sympathetic and kind to me, but I get no answers except to just keep waiting. Apple has really dropped the ball here. I should not have to dip into my retirement funds to pay my regular bills while Apple computer and my bank exchange emails and forms trying to get this repaired. Even if the process was only a couple of days it was still a very unprofessional approach by Apple computer. It should be noted that the amount is almost $2000. That is the money I need to live on.

This is deplorable treatment for a customer. I have been an Apple owner since System 6. The early stages. You know your computers but I must say that you need to figure out a better way to deal with real people with real issues.

I believe I am a victim of Apple Computer's misleading advertising and deceptive business practices on how they deal with purchasers of their products that they upgrade within days and don't offer that upgrade to recent purchasers.

on December 18, 2008, I purchased and downloaded iWork 08. 3 weeks later, Apple makes available for download iWorks 09. When I purchased the 08 version, there was no announcement or information on the Apple Store site that would have informed me that my software purchase would be obsolete in less than 21 days. Typically, software companies (all the ones I have dealt with, which are many) post notification that a new version is coming, and give you an option to wait or purchase the current version and be upgraded to the new version (this is typically for purchases 30-90 days before a new version is available).

I contacted Apple Store phone support first. The gentleman listened to my concern, and I asked him if a free or even low cost upgrade was available to recent purchasers of the old version. He said no. I asked him if Apple had announced the new version was going to be available anytime in December or earlier, either through news or on the store site. He said we don't do that. I asked if that was a policy. He said it wasn't a policy, but it was a rule (there must be a legal difference). He told me there was nothing I could do. He did say that iLife 08 recent purchasers could get the 09 version for $9.98. Not sure why he said that, but he did.

Next, I contacted the Apple Store customer service via online chat on their site and spoke to David. I asked him the same thing. I asked if there was a supervisor I could contact - he said no. He directed me to their feedback section: http://www.apple.com/feedback/iwork-dot-com.html

There is nowhere you can leave feedback on policy or make a complaint. All of the choices are for product bug reporting, technical issues or product specific suggestions.

So, there is no place for a consumer to contact anyone to discuss or notify about a policy complaint. To add insult to injury, I contacted Kristy C on the chat line and asked if there was even an upgrade for 09 available to purchase. She said no, YOU HAVE TO PURCHASE THE ENTIRE VERSION AT FULL PRICE.

I feel I was deceived by Apple when I purchased the software which stated this was the newest version, even though they knew the newest version was coming out in 2 weeks. They compounded this deceit by having no remedy, no way to contact a policy maker, and no way to upgrade at all without re-purchasing at the full price.

To get the current version, I will have to pay $158 for a $79 piece of software.

I bought two videos online off the apple store last night, but only one of them has downloaded into my account, and I have been charged for both.

I've tried many many times to try and find a contact so I can sort this out, and everytime I find a 'report a fault' it just sends me to the main apple page again.

There are absolutley no help email address, phone numbers or addresses where you can get help from!

It seems they are making things easy to buy, and well designed but if there is a mistake on their part, forget it, you can't find any help at all!!

This is not the first time that something like this has happened, and funniliy enough, I didn't get any help, reply or refund then either!!!!

Really not very happy at all with the complete lack of customer service from Apple on this matter!!

I purchased an Apple G3 cell phone for $199.00. I was charged $32.92 in tax based upon suggested retail cost. The tax rate in this area is 8.25%. the tax amount should have been based on what I paid. This tax total is $16.42. Please explain to me this discrepancy. Thank you.

I feel I was overcharged based on the amount I was charged.

I wish to lodge a complaint against Apple Store, Christiana Mall for selling us a defective product and Apple Computer Inc. for not repairing/replacing this product within the warranty period.

On November 16th 2007, I bought a MacBook 13.3 black for my son. I brought it from Apple Store, Christiana Mall, 308 Christiana Mall, Newark, DE 19702, U.S.A. I also took a 3 years warranty with AppleCare Protection Plan for MacBook.

After bringing the computer home, we installed the softwares Final Cut Express, I-Work and protection plan coverage for three years.

After installing the softwares, the CD reader never worked. My son tried to play a computer game in mid January and the computer got hung. We assumed at that time that the CD was faulty. However, on February 9th, 2008 he tried to play this CD on another Mac and it worked. Then we realized that the CD reader of the MacBook was not working.

The battery seemed to drain very fast. At the end of January, the computer stopped working. We called the Apple Customer Service and they confirmed that the battery was dead and promised to send us a new battery which was delivered to our home on February 4th, 2008. With the replacement battery my son was able to surf the Internet for a day. After that the replacement battery also died.

We realized then that something was wrong with the computer so we contacted Apple Customer Service who told us to take the computer to CAMI Technique, Brussels, Belgium. We took our computer over to CAMI Brussels on February 11th 2008. We informed CAMI the problems we were having with our computer.

On checking the computer they informed us that the AppleCare Protection Plan package had not been activated, although it indicated it was done when we had initially installed it. We became aware that this was not installed only when we went with the computer to CAMI.

The personnel at CAMI kept the computer for repairs. On February 14, 2008, they sent us an email informing us that there was liquid inside the computer. They also indicated that we had to pay for the costs of the repairs totaling 2102 Euro. They mentioned that if we did not agree to pay for the costs we should pay 90 Euro and pick up the computer (without it being fixed).

We wanted further details, so we called up Apple Customer Service on 20th and 21st February 2008. They informed us that CAMI Technique has told them that there was tea inside the computer. We requested them to send us an email with this information and they said that they do not send emails.

Since we have not dropped any liquid on this computer and as it is under the guarantee period, we expected Apple Computer to bear the cost of repair and wrote to CAMI Technique Brussels to this effect.

CAMI did not acknowledge our email, but we assumed that they were in the process of repairing the computer. When we did not hear back from them, we sent them few reminder emails to which they did not reply.

On March 21, 2008, we received a call from CAMI telling us that there was corrosion in the computer and that if we did not want it fixed we should pay 90 Euro and pick it up even though Apple Customer Service told me that I do not have to pay this charge. I refused to pay this ransom - therefore they are not returning this computer to me.

On the 24th of March, 2008 I lodged a complaint at your office. Within a week I received a call from Apple Customer Service. I requested them to send me a written report. I am still waiting for the report. Since I did not receive any letter from Apple I again sent you a consumer complaint. Till today I did not get any response from Apple.

(1) As a consequence of this action the Apple Computer Inc. has prevented my son from acquiring computer skills which we expected him to learn while using this computer.

(2) Purchase of this faulty product has resulted in loss of time due to wasted efforts in making a defective equipment perform and trying to get it repaired when defect was identified.

(3) The fund tied up in this faulty product has resulted in lack of resource to purchase an equivalent product from another manufacturer.

(4) This delaying tactics of the manufacturers of this faulty equipment has put us through lot of difficulties and financial loss.

My time capsule had stopped working so I took it in. It was decided that I needed a new one. However, I was concerned that I did not have a back up other than that Time Capsule. I offered to pay a deposit on my credit card in order to take the semi-functional Time Capsule back home with me while I installed and used the new one to back up, and then I would return it. The store refused.

I explained that confidential data (my dissertation research) was on the Time Capsule and that due to privacy agreements that I had signed that I needed to verify the information was deleted before anything was done with it, for example, in this case before the Time Capsule before it was sent to San Francisco for repair. His compromise was to place the Time Capsule in box, with a label with my name and phone number and a note that it was not to be opened without calling me and that it would be deleted while I was there.

He told me the box would be placed in on a shelf in an area only accessed by store employees. The box has gone missing. The manager said he doesn't know how it went missing or when or by whom, it's a mystery. I have asked for verification that it was even shipped to San Francisco for repair and they could not. Instead they have referred me to their legal department.

I had to wait a long time to get a person to deal with my issue....Then, their web site indicates VERY CLEARLY that one of their benefits is that you can sign a release form so you do not have to be there when UPS delivers. Today, I had the signed release form but UPS did not accept it. I called APPLE who told me that they had a contract with UPS to accept the release and they suggested I call UPS. I called UPS who unequivocally told me there was NO contract and they will not accept the form.

I, again, called APPLE who gave me NO assistance whatsoever. There is noone whom I can complain to and no address where I can submit my complaint. They have charged my card and I have not gotten the item. Additionally, I have spent over an hour on the phone with them to absolutely no avail.

We wish to lodge a complaint against Apple Store, Christiana Mall for selling us a defective product and Apple Computer Inc. for not repairing/replacing this product within the warranty period. On November 16th 2007, I bought a MacBook 13.3 black with serial number W874450RZ64 for my son. I brought it from Apple Store, Christiana Mall, 308 Christiana Mall, Newark, DE 19702, U.S.A. I also took a 3 years warranty with AppleCare Protection Plan for MacBook.

After bringing the computer home, we installed the softwares Final Cut Express, I-Work and protection plan coverage for three years.
After installing the softwares, the CD reader never worked. My son tried to play a computer game in mid January and the computer got hung. We assumed at that time that the CD was faulty. However, on February 9th, 2008 he tried to play this CD on another Mac and it worked. Then we realized that the CD reader of the MacBook was not working. The battery seemed to drain very fast.

At the end of January, the computer stopped working. We called the Apple Customer Service and they confirmed that the battery was dead and promised to send us a new battery which was delivered to our home on February 4th, 2008. With the replacement battery my son was able to surf the Internet for a day. After that the replacement battery also died. We realized then that something was wrong with the computer so we contacted Apple Customer Service who told us to take the computer to CAMI Technique, Brussels, Belgium. We took our computer over to CAMI Brussels on February 11th 2008. We informed CAMI the problems we were having with our computer.

On checking the computer they informed us that the AppleCare Protection Plan package had not been activated, although it indicated it was done when we had initially installed it. We became aware that this was not installed only when we went with the computer to CAMI.

The personnel at CAMI kept the computer for repairs. On February 14, 2008, they sent us an email informing us that there was liquid inside the computer. They also indicated that we had to pay for the costs of the repairs totaling 2102 Euro. They mentioned that if we did not agree to pay for the costs we should pay 90 Euro and pick up the computer (without it being fixed).

We wanted further details, so we called up Apple Customer Service on 20th and 21st February 2008. They informed us that CAMI Technique has told them that there was tea inside the computer. We requested them to send us an email with this information and they said that they do not send emails. Since we have not dropped any liquid on this computer and as it is under the guarantee period, we expected Apple Computer to bear the cost of repair and wrote to CAMI Technique Brussels to this effect.

CAMI did not acknowledge our email, but we assumed that they were in the process of repairing the computer. When we did not hear back from them, we sent them few reminder emails to which they did not reply. On March 21, 2008, we received a call from CAMI telling us that there was corrosion in the computer and that if we did not want it fixed we should pay 90 Euro and pick it up even though Apple Customer Service told me that I do not have to pay this charge.

DAMAGE RESULTING = As a consequence of this action the Apple Computer Inc. has prevented my son from acquiring computer skills which we expected him to learn while using this computer. Purchase of this faulty product has resulted in loss of time due to wasted efforts in making a defective equipment perform and trying to get it repaired when defect was identified. The fund tied up in this faulty product has resulted in lack of resource to purchase an equivalent product from another manufacturer.

The following is the result of the complaint: (1) Within a week after sending this complaint to you I received a call from Apple Customer Service and I asked them to send me their report in writing. (2) The person on the phone told me that they do not send e-mails so I asked them to send it by the conventional mail. (3) I think I have waited sufficient time for this mail to arrive. I therefore request your office to look into this matter as soon as possible.

(1) As a consequence of this action the Apple Computer Inc. has prevented my son from acquiring computer skills which we expected him to learn while using this computer. (2) Purchase of this faulty product has resulted in loss of time due to wasted efforts in making a defective equipment perform and trying to get it repaired when defect was identified. (3) The fund tied up in this faulty product has resulted in lack of resource to purchase an equivalent product from another manufacturer. (4) This delaying tactics of the manufacturers of this faulty equipment has put us through lot of difficulties and financial loss.

I bought a new Powerbook in October 2006 and after 1 year the battery only lasts for 1hour 50 minutes. It was supposed to last for 5 hours. NEVER! Now they tell me it is an old computer and it loses a large percentage of battery capacity each year and they suggested to buy a new one for $149. My last computer had a defective battery and several times when I was on the airplane

My one computer overheated so I was asked on the plane to switch it off for fear of fire. Now this one is no longer portable because it lasts for less than 2 hours. Rubbish. Don't buy macs if they treat you this way.

I work for a small audio visual company that purchased a G5 MacPro to a spec for editing on a big job. The computer was caught up in problems before we even had the machine delivered. The store got the order wrong and we had to re order online... this wasted two months of our time.By the time the machine arrived we were behind the delivery date. Since then, the machine has never worked properly. The only way to get an apple "genius" to look at it under warranty is to lug the 10kg machine to the shop.

Recently it stopped working altogether. The "genius" said he has finally fixed it by replacing ALL the parts and we should not have any more problems. He then rang me to tell me he had installed the wrong processors (dual instead of quad) and 'could I bring the machine in (for the 6th time down 3 flights of stairs) to replace the processors. We have had enough - the machine is still in warranty and we want our money back

I placed an order on www.apple.com from their store. Nowhere on the receipt or shipping slip does it say you must return within 14 days. Apparently, they have this information basically hidden. You can find it at the bottom of the website, in very small font sales and refunds. Nowhere on the receipt or shipping slip does it even mention to refer to that page. I feel that this is very misleading. Anytime I purchase someone from a store, they list their return policy on the slip. This has also been the case with everything I've purchased online. It should be mandatory for them to at least mention that you have to go to that page on their site for return info.

I am now stuck with a product I do not want. Had I known there was a timing issue, I would've examined the product quicker.

I purchased a software product from the store and when I got home I remembered an educational discount they did not apply bcs the sales person said they didn't discount this software. Online I found out they did offer an educational discount on this product and called to make a return or refund the difference. The store manager told me I would have to return to the store to make the transaction. The problem is I am not in the city where I made the purchase. I purchased the product while visiting family.

The manager said there would be no exception and they would not extend the 14 day return window even though I called immediately when I got home. Apple online says they can't do anything to help because I made the purchase in a store and they have no control over the stores. The store says they can't help because their system does not allow returns by mail or returns after the 14 day window and they are not allowed to make phone transactions.

No damage resulted, but it is frustrating to get the run around.

My son took his MacBook, which is a little over a year old, to the store with a CD drive that was not functioning. They claimed it was due to water damage, would not fix it, and gave it back to him. They did not boot it up to show that it was working. He being inexperienced took the computer home. When he tried to use it the computer would not boot. Now it does not function at all. I took it back, and they opened it up showing me what they said was water damage. It looked like grease from the inside of any other computer to me. They still refuse to fix it. It was working fine when they received the computer. With the exception of the CD drive it was fully functional, and now it doesn't work at all. The computer has never been outside the house and has never had anything spilled on or around it. The computer sits on a desk in the living room. It has never been wet. If there was water damage it happened in their care.

At any rate we dropped off a functioning computer and were given back a boat anchor. What ever was working on the computer when it was dropped off should have been working when it was returned. What a major let down. I will never buy another Mac again. I have always had good experience on service with PC's I have bought whose name brands I will not mention at this time.

The computer was a high school graduation present for my son. It cost $1,400. I don't have the money now to replace it or even get it fixed. My son now must use my computer for his college work which is a major inconvenience as well.

I have been in touch with them again about this and have had absalutly no reply. Not even to say it had been sent and must be lost in the post! I complained to Apple in the US and again I have had not a single indication any one is botherd. The worst thing is this is my first Mac I have until this been a PC user not a very good impresion for getting more customers especialy as I not only bought the G4 but quite a lot of extras including the "dodgy" i pod in fact I spent just under 5000. I will be in UK this year and I will be seeking leagal advice but I think Apple UK will be liable under the trades discriptions act.

COMPLAINT # 1) Apple users purchased a complete new G4 System w/23 in Cinema LCD Display July/2002- Cost over $ 7,000 - cheesy Apple afterward refused to fess up measly $400 rebate promised (and which influenced my buy decision), because I went on vacation afterward and supposedly "sent in request a few days late".COMPLAINT #2) AIRPORT DOES NOT WORK - TIRED OF ATTEMPTING AFTER 2 UNITS. WANT A REFUND OF THE $398. When they sent a replacement (I immediately sent them the defective unit) they charged my bank account $330 despite receiving it in only a few days (have furnished proof to them - they acknowleged and finally issued refund of that amount). Their mistake taking my bank funds caused an important payment to be returned by my bank - causing me bank charges, credit card penalties and marks on my Exon/Mobil Card Credit Record.