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Nik of Hastings, MN October 3, 2008
Nik of Hastings MN (10/03/08)
I've had several issues with my Macbook over the two years that I have owned it. While I was studying abroad, I was left without a computer due to a repair that needed to be completed on my computer. The logicboard, power inverter and topcase were changed at this time. Just a few weeks later, the battery also went bad. More recently, I've found out that the high-pitched whining noise produced by my Macbook between the G and H keys on my keyboard is due to a faulty logicboard...requiring another week in the shop.
I am a college student, and having my computer with me is essential. I use it for everything! Apple support decided, after two hours on the phone, that I get a brown box to send my computer in and two phone numbers in case something else happens WITH THE LOGICBOARD. I was considering the purchase of a new iPod Touch, but seeing as the way this tech call turned out, I might find something else. Bill of Baecelona, OTHER October 3, 2008
Bill of Baecelona OTHER (10/03/08)
I purchased a new Apple MacBook Pro in Barcelona. The case on the computer was already damaged when I purchased it. I just didn't have the opportunity to notice it until I got back to my hotel. The MacBook was packaged in a box and never taken out of the box at the store.
How I discovered the case was damaged was when I put a dvd disc in the player slot and discovered that the disc didn't go in very easily. Still not looking that close at the case, the disc finally went into the player. When the movie finished, the dvd wouldn't come out. Then, I finally checked the case and saw it was bent to a point that was not allowing the dvd to be ejected. Not allowing the dvd to be damaged, I put a pair of scisscors in the dvd opening to open it wider, allowing the dvd to be ejected. The scissors left 2 small dent marks on the case at the dvd opening.
When I returned the computer to El Corte Ingles, the store would not replace the computer because of thr 2 small dents. The manager called Apple and I spoke to an individual who sent me to CTA Serveis to get the damage taken care of. I picked up my computer yesterday{02/10/2008} and the individual that gave me the computer told me the case was not warrantied and he said they replaced an optic drive.
When I reached my hotel, again, I looked at the dvd opening and whoever worked on my computer, damaged the dvd opening all across the front. They tried to bend the opening back to it's original position the same way I did with the scissors and damaged the whole front opening. I'm trying to get either the case replaced or another computer but I'm not having any luck.
I was under the impression from Apple that they were sending me to the Apple service shop to get the case replaced because it had been damage when I purchased it. Instead of replacing the case, they just damaged it more.
Jacob of Crestview, FL September 8, 2008
Jacob of Crestview FL (09/08/08)
I own a Apple Macbook Pro. I am less than 90 days over my warranty period. I have already had my logic board replaced once - within warranty period. Lately I have noticed some lag when doing heavy graphic work. I did an Apple hardware test, and sure enough the diagnostic test spit out a video controller code. I called Apple, and they played dumb, acting like they were unaware of what I was talking about. No resolution offered. No recall offered.
I paid 2,000 for a laptop that could fail at any moment. The only thing Apple has done, is issue a graphic driver update that essentially down clocks the GPU in order to prolong the inevitable. This is not right, or fair to loyal customers. Something needs to be done.
The last time that i had to send my laptop in for repair, it took a week to get it back. I am a freelance graphic designer, and I rely solely on my computer for my business. I essentially lost a whole weeks worth of work. Jeff of Overland Park, KS July 27, 2008
Jeff of Overland Park KS (07/27/08)
The hard drive on my Apple MacBook Pro crashed. It was a Seagate 100gb drive. The cost of the replacement drive, installation and tax was 268.80 repaired at the Apple Store in Leawood, KS. It is well known that the Seagate drive is faulty and should have been recalled. Apple refuses to acknowledge the problem and recall the drive.
I lost all me data and had to pay 268.80 for a new drive. Peter of Mechelen, OTHER July 23, 2008
Peter of Mechelen OTHER (07/23/08)
During the FileMaker DevCon in Phoenix my new Powerbook 17 battery suddenly became defective. No worries, having AppleCare, I went to the Apple Store in Phoenix and asked to replace my battery. It could not be done, because the service engineer was not available, but if I bought one, I could be refunded by any Apple Service Centre when back in Belgium, provided I presented the product back within 3 days after purchase, with the purchase ticket.
Sounded like a good solution, so I paid the 139 dollars for the battery, and when coming home, visited my local Apple Centre in Belgium to get the battery looked at and to be refunded for my cash advance. Uh, this is the first thing we hear about this, said the reseller, there is no such policy we know of.
So I had my battery replaced free of charge, but no refund, and I am now the proud owner of a rather useless second battery, where I paid for because the Apple Store person in Phoenix was just wanting to get rid of me, making some money in the process. What is the use of having an world wide AppleCare subscription, when Apple Store people don't really care?
139
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