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Gillian of Auckland OTHER (02/14/09)
I bought a Mac book 13laptop in November 2007 .My warranty expired Nov2008. Monday the 9th my computer froze and would not boot or start up. All attemps by Apple (telephone) technicians could not find the fault. I took it back to the agents. Magnum Mac Albany NZ. To be told there wasn't anything they could do, and I should get hold of Apple myself. Although the Warranty had expired a few month before, this was the 3rd time I had brought the computer back with problems, in that first year. I told them that in NZ we have consumer rights, which includes them repairing the computer as it cost a lot of money and should last at least 3 years. It was after all a Mac and was a well known brand with a good reputation.
They said sorry they were just the third party, and I would need to sort my own complaint out. Anyway I have managed to get it into an Apple repair centre, but was told depending what the problem is I may still have to pay! I am so disgusted with the customer treatment, or rather lack of, I will never again buy anything to do with APPLE. I also have a facebook account and will make sure I tell everyone of my experiences. I have owned cmany computers and all have lasted well over 5 years. The only problem was upgrading them. They got too old. So I would have thought a well known brand like Apple would last at least 3 - 5 Years. It Seems this is not the case.
1st complaint Feb 2008. Computer slow and sometimes I could not shut it down. 2nd Oct 2008: Edges peelig off near keyboard. This was repaired. But I was without a computer for 14 days. 3RD: Computer will not start or boot up. White screen with sounds of fan or disk spinning. This has gone in to be repaired and again told it could be 2 weeks. I need my computer as I am studying! Crispin of Edinburgh, OTHER January 30, 2009
Crispin of Edinburgh OTHER (01/30/09)
A year ago I ordered a Power adaptor for a Macbook in the UK which never successfully delivered. The package went back to Apple and I was told I would receive a refund. Nothing happened. I telephoned. Was told the refund was on its way. Wrote a letter. Nothing happened. Phoned again, twice. Assured that 'the matter' (as it had now become) would be looked into. Nothing happened.
Phoned again: explained that my old credit card had now expired and they would need a new a card on which to make a refund. Was assured they would - instead of which I was charged again! I now have been charged twice for a power adaptor which I never received! Trying to raise a dispute with Apple really is a fruitless business which I simply do not have time for. I have no sympathy for foolish people who fail to back-up and lose their data, but for those with service problems like this, my heart goes out to you.
Money lost (now 172) and enormous time wasted: probably worth a further few hundred pounds. Jacob of Belturbet, OTHER January 24, 2009
Jacob of Belturbet OTHER (01/24/09)
bought a brand new apple iMac last year. The wheel of the mouse only lets you scroll down now, the only way to scroll up is to use the sidebar arrows or page up key. The mouse mat (too big a word for it) is sort of a joke, when you move the mouse the whole cloth moves with it. Better of with an ordinary cheap mouse mat or no mat at all. Sometimes the screen background is unreadable i.e. it is covered with a tv distorted like appearance. This only disappears by starting up another program like a wordprocessor which by the size of it cleans up the whole area.
In case of the mouse you're sometimes really stuck, fast up and down scrolling to find what you're looking for, is not the case and sometimes when in a hurry creating a document for my classes becomes a problem. The same goes for the ridiculous mouse mat. The distorted screen (at the moment it is normal again, but for how long?) is a nuisance. Especially again if in a hurry and you're looking for a docyment or other program. James of Holland, MI January 24, 2009
James of Holland MI (01/24/09)
Apple Computer's Mail service does not work.
Linda of Santa Cruz, CA January 12, 2009
Linda of Santa Cruz CA (01/12/09)
My macbook is 2.5 years old. Since I have had it, it has been repaired multiple times: I have had my logic board replaced three times, my heat sync replaced twice, my battery replace twice, the keypad and outer covering replace, the optic drive replaced and now the LCD is going out. I have not dropped my computer or spilled anything on it and I take really good care of it, hardly moving it from a nice cool office.
The most unfortunate part of my experience is that Apple refuses to replace my LEMON of a computer with one that actually works. This time, I'm getting a lawyer and then hopefully will be getting a new computer, which I feel is only fair.
Samantha of San Francisco, CA December 27, 2008
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