|
|
Mauricio of Bogotá OTHER (04/07/09)
The battery of my MacBookPro popped! And this made a lot of fun at Apple Store's employess (they said, that's impossible, we want to see that).
The battery is expensive My laptop is no longer portable I use my laptop for work Robert of Los Angeles, CA March 4, 2009
Robert of Los Angeles CA (03/04/09)
I don't recommend anyone buy an Apple Macbook. It is twice the price, half the product. I have had difficulties connecting to the internet since day 1, and their tech support knows this is an issue for not just me but other Apple users, but does not resolve the issue. In addition, the hard drive crashed. My machine is over a year old - out of warranty - so I had to get a new hard drive, and pay for data recovery. I've had laptops for many years, and have never had this much problem with any other brand.
About 345 lost in data recovery and getting a new hard drive. Probably hundreds of hours lost in trying to get the machine to work. Dick of Amsterdam, OTHER February 20, 2009
Dick of Amsterdam OTHER (02/20/09)
I have lived in Thailand for many years and my business now demands that I spend more time in my home country Holland than in Thailand. Nothing but good about my long time Dutch dealer Mac Support (I owned the first major design studio that was all Apple). This good experience is in sharp contrast with those of my Thai Official Apple dealer MacZone from Chiang Mai. Any simple glitch with my computers (I have a powerbook, a MacBook Pro and an iMac) costs Baht 20,000 as a standard price. The repairs always take weeks longer than suggested and invariably the repairs are not done correctly. I mean: things falling off, USB ports that are dead after repairs, the entire disk wiped during the installation of an operating system upgrade and always the price goes up drastically during the repairs.
Last event is with my iMac, the machine was first bought at MacZone in Thailand and taken for two months to Holland where the motherboard was replaced by MacSupport under warranty. Then it came back to Thailand where it performed well until after twelve months it would'nt start up anymore. We brought it to MacZone who-in the blind-said the motherboard had to be replaced at their usual rate of Baht 20,000. I wanted some guarantee for the new motherboard since it looks like the iMac eats them for breakfast. They did not respond at all so in the end we ordered the machine to be fixed. Now they also want/need to replace the hard disk. I do not believe these people anymore. A simultanious failure of and motherboard and hard disk is too hard to imagine.
In my opinion Apple is ruining their reputation with this official dealer in Chiang Mai. Their client base is mainly foreigners as Thai people usually can't afford Apple equipment. I am convinced the foreigner clients are systematically overcharged. Like I said, I have experience with other Apple dealers in Holland and Santa Monica and always found I was in good hands. I suggest you investigate if MacZone of Chiang Mai is a contribution to the Apple image and reputation. I for one will keep using Apple machines but would feel a lot better if the service in Thailand would be as trustworthy as in Holland and the USA. I need my machine in Thailand and hate to hear with every small problem that I'd better buy a new one.
I'm being overcharged by official dealer MacZone but cannot say anything about the actual amount. The experiences with MacZone over the years have convinced me to start using laptops so I can bring them to Holland for servicing. Not what Apple Thailand should want because most Apple users overthere do not have the opportunity to travel to good dealers as I do. Paul of Powell River, BC February 17, 2009
Paul of Powell River BC (02/17/09)
After 20 years positive experience buying Apple products, I purchased an Apple G4 iBook laptop over three years ago and am frankly disgusted with both the product and the treatment I have received. When I first used the machine, it was plagued by blue screen of death crashes. Resolving this problem resulted in an ongoing problem with their spinning wait icon (beach ball), which signals that the machine is taking time to do something else. The problem was, this icon appeared so frequently and for so long that it has caused me a full 3 years of grief, lost time, and lost data, all while covered by the extended warranty for which I had paid. This would have been disgusting coming from any computer manufacturer, but Apple!
As a result of Apple's pathetic performance and seeming shift over to the dark side of technology, I will not purchase another of their machines. Sorry Steve Jobs, I know that you are unwell, but I have to assume that you were when you oversaw your company's slow but inevitable plunge into the pit of mediocrity. The unkindest thing that I can say is that Apple has now accepted the philosophy of so many of their contemporaries - keep costs down, even at the expense of lost product integrity and dismal customer service. Although Apple may not be suffering like these others manufacturers at present, they have in the past and they will in the future. Pity poor Bill Gates (yes, MicroSoft Bill Gates) when he loses most, if not all of his 25% share of Apple stock! Michael of Lakewood, OH February 14, 2009
Michael of Lakewood OH (02/14/09)
I am one of a legion of Apple G5 owners who are experiencing many severe operating issues with this model. Apple has been mostly unresponsive or, worse, wanting nearly 2000 to replace logic boards and processors. This is almost as much as I paid for the computer new about 4 years ago and hardly a reasonable solution. What does it take to generate a class-action suit to get some movement on resolving this problem?
I am a professional video editor who has lost immeasurable amounts of billable time due to breakdowns with this computer. Gillian of Auckland, OTHER February 14, 2009
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
|
|
MOST-VIEWED PAGES
|
|
NEW COMPLAINTS
- Consumer Direct Warranty Services
- MicrosoftStore.com
- DVDXpress
- DinoDVDs.com
- ShopDani.com
- Mountain View Chevrolet, Upland, CA
- VW Gallery, Norwood, MA
- Arlington Motors, Arlington, VA
- Burlington Volkswagen, Burlington, NJ
- Toyota of Turnersville, Turnersville, NJ
|
|
|
Print This 
Email This
