Complain about a product or service

Apple iTunes

Albert of New Kensington PA (02/26/09)
I attempted 2 purchase My Way by Frank Sinatra twice. My daughter also purchased 4 Britney Spears songs on 2/5/09. All 6 songs errored in downloading and I requested a refund from Itunes for the 6 songs. This error has been given to me for the past 6 months plus off and on and Itunes has not resolved their issues. I assisted them the original time with the errors spending 2 hours plus trying to trouble shoot with them and then gave up. I will not do their work for them.

They didn't provide me with the product/service paid for. They finally refunded 1 of the My Way purchases. They still owe me for 5 purchases of songs that were not provided. Here is the response I got and I'm not willing to remove my companies software. I am a Verizon employee and it worked fine until Itunes made changes to their software. This is an itunes issue that needs resolved internally not to tell me to remove other software that I use that competes with them....

Itunes has commited fraud. They are taking money for a purchase then refuse to refund when the product is not provided. They owe me for 5 songs at 99 cents per song (4.95). I believe they are also in violation to slander Verizon which I have already passed on to Verizon Legal for review.

William of Provo, UT February 18, 2009

William of Provo UT (02/18/09)
I paid for 400+ songs on line. My computer failed so I got it fixed and tried to refresh my songs but only got 18 out of 400+. I posted complaint on line with Apple and was told I could not get a refund for one song WHEN THAT IS NOT WHAT I ASKED. I provided proof - emailed receipts from Apple. They stole over 400 from me and won't respond

I want my songs

Mitchell of Elyria, OH February 12, 2009

Mitchell of Elyria OH (02/12/09)
i bought a 15 itunes card and i put the money in and the next day all of the money was gone

i lost 15 and i want it back

Danni of Hampshire, NH February 8, 2009

Danni of Hampshire NH (02/08/09)
I went on to itunes with 15.51 on my acount. i ejected the ipod and all my songs were on there BUT when i listned to about 2 of them they were sang by different artists: all american rejects turned out to be 2009 hits with 5 nerds singing it AND Numba 1 sang by Kardina and keri wilson instead it was RIHANNA.

i had spent all 12 pound of it but it had taken the other 3.51 and i hadnt spent that yet!

Nathaniel of Oxford, OTHER February 7, 2009

Nathaniel of Oxford UK (02/07/09)
I downloaded an episode of Family Guy and I feel that I was short-changed. The episode which I downloaded was partially people complaining about family guy and partially clips. The description was not adequate, and I could not view the entire description.

I wasted 1.89

Mike of Grand Junction, CO February 5, 2009

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