Complain about a product or service

Apple iTunes

Daniel of Mountain View CA (01/01/08)
I just received an i-Tunes receipt stating that I purchased a Justin Timberlake song entitled "Until The End Of Time". I am a 61 year old man and DO NOT listen to music by Justine Timberlake. i-Tunes is obviously NOT a secure site for this is the ONLY site on which I use this particular credit card. CONSUMERS BEWARE!

I will be forced to cancel the credit card.

Phil of Guadalajara, OTHER December 2, 2007

Phil of Guadalajara OTHER (12/02/07)
My first purchase of music was on Apple iTunes. I downloaded the song, but then the next day I had no idea what happened to it, as it just disappeared from its folder on my computer. Since Apple does not let users redownload music, it's impossible to recover lost music purchases. Since we (as customers) purchase something online, it should be our right to be able to redownload at any time forever! There are many reasons why users may lose information from their computers, or a download may not even work in the first place. It should be against the law to not allow users to redownload things that they have already paid for.

Gale of Calistoga, CA October 26, 2007

Gale of Calistoga CA (10/26/07)
I received an Apple ipod, and when I started to use it I continued to receive an error when transferring music.  After multiple contact tries with Apple I have gotten nowhere. There is no explanation for my problem or offer to help resolve that isn't anything but basic routine checks. It is extremely frustrating. Eventually I ended up on an Apple chat room. I could not believe the same number of frustrated consumers.  Apple needs to get this fixed. It has caused mental frustration and disappointment.

Robert of Springfield, VA September 27, 2007

Robert of Springfield VA (09/27/07)
I subscribed to several Itunes TV series for 19.99. The series will not download because I received an error message that says Network connection timed out. I have contacted Itunes customer support, but they only send me canned replies that do not address the specific problem. I feel defrauded and want a refund. Itunes does not have a phone number, So I cannot ask them.

Robert of Seward, AK August 9, 2007

Robert of Seward AK (08/09/07)
I had downloaded itunes prior to buying an ipod, once I bought an ipod I was excited to download from itunes. The very first thing I tried to download failed and corrupted my drive. Now I can not open itunes at all due to a common error that says I do not have write permissions and or the disk is locked. Even as an administrator with full permissions I can not get it to work on my computer.

I feel I has wasted 250 on a product that has no usable interface. I plan on returning the ipod for a senseo or something else that doesn't require itunes which is obviosly faulted. Many other people with the same problem and no fix from apple.

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