Complain about a product or service

Apple iTunes

Steven of Danbury, CT March 16, 2010

Purchased I POd Touch for myself and 9 year daugher Christmas 2009. My daughter recieved several I Tune Gift Card for Christmas. I deleted my credit card information from I Tunes Site and put in Gift Cards. My daughter went wild downloading items. After her I Tunes Gift Cards were depleted, they went back to my credit card which I delted from site. She charged over three hundred dollars in items charged to my credit card.

I found out when my credit card was maxed out and charge was declined in store I was buying something. She overloaded I Pod Touch and half of the stuff was never downloaded onto her I touch. I still can not delete my credit card information from thier site. From reading some complaints it seems they have many issues. I feel this would be good class action law suit. I am sure this is happening to many more people than me. 300 Dollars and a lot of headaches

Alia of Radcliff, KY March 6, 2010

Well I have been billed extra charges unknowingly.

Victor of Los Angeles, Ca, CA February 28, 2010

Charges started appearing totaling over 700 dollars from Itunes, on purchases of chinese crap like poems and books and all sorts of things I would never put on my iphone or computer, so Why would I buy them. I had to contact American Express and have them reverse the charges, as far as contacting apple, they suck when it came to itunes support. They not only do this via email, but they outsource this as well. I thought I had this behind me, but as of today, charges are still coming in...so what I did is contact my credit card company and had them decline every itunes authorization pending and anything in the future.

Helena of Sheffield, United Kingdom February 25, 2010

Unauthorized charges totalling £212.78 were taken from my bank account, using the card details I had stored with iTunes. iTunes refuse to speak to you on the phone about anything to do with their products, even in fraud cases and I requested 4 times for someone to call me but was told ''we don't normally call our customers'' and no telephone calls. Apple refused to stop or suspend the payments, but they don't have a reason that they CAN'T do this, they just simply WON'T, they also say they can't investigate any fraud until the bank contacts them and there is no way of stopping that money from going out of your bank account. How convenient! It didn't matter to them that this would overdraw me! They also had the cheek to ask me to pay for further charges, which the hacker had managed to add after I cancelled my bank card! iTunes service and support was appalling, will definitely not be using Apple ever again!

CELESTE of DINUBA, CA February 7, 2010

Fraudulent charges have been made using my itunes account that holds a debit card (which I already cancelled) my bank is working on getting these unathorized charges back for me however today I purchased a itunes gift card, redeemed it and had 14.97 pulled from the card for itunes purchases "on hold." at the itunes store. There is no number to call for customer service and instead I feel like I have just been throwing money away with all the support they provide.

Tara of Hampden, ME January 31, 2010

I have purchsed over 100 songs and can only down load 7. I tunes say i need to give the the credit card # i purchased the songs from- except i have been divorced since then and no longer have the card or the cards # available. I have ALREADY PAID for these items and no no longer have access to them. thier customer service sucks and theft of services come to mind.

Suren of los angeles, CA January 30, 2010

I am really irritated with i tunes and am going to try very hard to be polite. apple has a monopoly on all its products, no other company does the things apple does but what i am concerned about is not what apple is doing but what i tunes isn't allowing me to do. i cant do simple things that i would assume is obvious that any one would want to do. its mind boggling why i cant transfer my things like music, videos, pictures and whatever als from my i phone to my computer, i could do it from my PC to my phone but not the reverse, thats plain stupid.... i cant even create sub folders to organize my video files, Y NOT.

i could do that with my music but not my videos. y would i want to keep 456 videos bunched up in one folder, could apple answer that because they sure don't let me organize it in folders so I'm assuming they should be able to answer my ?... i called apple and told them i hate i tunes and want a replacement software even a third party software that steels my information and gives my computer viruses because that would be so much easier then sticking with i tunes,and apple told me they are not allowed to even say a name of another software i might be able to use. one last thing, if every time i use i tunes i have to go online and Google how to do what i want to do, then go on you tube and see if they could show me how, and all my answers are always that the only way i could is if i jailbreak my i phone. now y would i use a program that at the same time i have to watch and hour of video and read dozens of pages of people having the same problem. If i wanted restrictions to what I'm doing, i might as well ship to North Korea because that probably were apple's head quarters is....

Jose of New York, NY January 29, 2010

I lost every song I had purchased on Itunes and was informed that I could not download the songs that I previously purchased. I was also informed that any songs that were mistakenly purchased more than once could not be refunded in monetary or in any other matter.

Stacy of Evansville, IN January 14, 2010

I own two iPod shuffles, one Nano and one iTouch. I have had an iTunes account for about three years and have my bank debit card attached to that account. On January 11, 2010 I checked my internet banking and noticed two iTunes purchases totaling over 90.00. I checked my previous purchase history in iTunes and found that the last purchase was for 0.99. I contacted iTunes using email. I heard back from them stating that this was a credit card issue and I needed to take it up with my bank.

After numerous back and forth e-mails the iTunes rep stated that they had located a user name identical to mine with a different internet service provider that had been using my credit card. This was further proof to me that this was an iTunes problem not a bank problem. I rquested to speak with someone over the phone. Imagine my surprise when I found out that no one will talk to you on the phone. All communication is through email.

I went to cancel the credit card and the bank told me that I needed to contest the charges with iTunes. I showed them the series of emails where iTunes tells me this is a bank issue. Apparently my bank knows about customer service because they are going to take up the issue on my behalf. There are still charges clearing the bank. My problem with this whole event is that iTunes allowed someone to open an iTunes account with too similar an email and then attach it to my already existing credit card and I received no notification.

The day after this whole fiasco I received an email from them bragging about a new product from Apple. An email from them asking about a new account attached to my already existing credit card would have prevented the entire event. Remember when yo see secure connection on their website don't believe it. I still have one avenue left to try which is to call the Publis Relations Dept of Apple. Were it not for the iTouch I bought my son for his birthday in September I would take these iPods and run over them with my car. Still counting but probabaly in the neighborhood of 300.00

Mary of Freehold, NJ January 8, 2010

In September of 2009 I received bills from ITunes for purchases I did not make (several hundred dollars worth) which immediately followed the purchase of an IPOD from Walmart. After contacting [them] I was told to contact my credit card company. In addition the online support person (which I can no longer find online) told me to delete my credit card information from ITunes. I followed through with both. I have not made any purchases with ITunes since then. I was also told to go to the link to remove my information.

Of course, that link was not working. I checked the link again todayand it is still not working. This evening I find another charge (copied below). As I (thought) had deleted my account information this past September I could not understand how another charge could be made again. Sure enough, I went to my account and my credit card information was still there! I tried to delete it again thinking I will sign back on to double check.

Much to my surprise I saw that my information was still there. I tried again a third time with the same result. [I want them to] please remove my account from ITunes altogether.

Please note: I am terribly disappointed with the service. I certainly intend to share my ITunes experience with others. I am appalled by the lack of support I have received during this time and I am appalled by the lack of integrity and professionalism with which this has been handled. I will make it a point to find responsible persons in your corporate offices and send copies of all my communications with ITunes since September. continued purchases on a credit card whose information I cannot remove from the Itunes account site. I have stopped use on the credit card.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.