Apple iTunes

The latest ITunes software update is not compatible with Windows 7. After updating ITunes, ITunes would only open once and not open again until the computer is rebooted. I found an Apple file that was not compatible with Windows 7. Apple support is of no use in resolving the problem. They make you uninstall ITunes and reinstall it. This does not correct the problem. Apple needs to modify their ITunes software to work with Windows 7.

On 02/06/2012, I saw on my checking account that someone had used my account to purchase $200 worth of items on iTunes. I've had to cancel my check card and account and put a fraud alert on my accounts to avoid any further fraudulent purchases.

I was charged twice for the same application installed at the same device. I will fully support any legal action against this horrible company, and I am willing to provide necessary proof as needed. My feelings were right. Once Steve is gone, this company will follow soon.

While on vacation, I purchased a 50 gift card overseas in Northern Ireland thinking it could be redeemed in my US iTunes account. After finding out that was wrong, I tried to create a UK iTunes account to redeem it, but since my billing address is in the US, I could not do so. I then attempted to return it to the dealer I bought it from. They refused and said I need to go directly through Apple.

So I contacted Apple through their customer support site, and the response was sorry, since you didn't read the "fine print", we cannot help you. They suggested I write a letter to their customer support group, which I did explaining the situation. The response was the same, sorry, too bad.

So I am out approximately $80 thanks to this iTunes policy. I was given no recourse other than you have to eat your $80 loss. Thanks a lot Apple. Beware; do not expect them to help you if you accidentally purchase a gift card that is not in the currency of your iTunes account.

I have downloaded some songs from iTunes library for which I paid for. My computer crashed a couple of times and now they claim that I have five computers. I was even charged for entire CD when I'm not even able to download completely. I am looking now to file a complaint with FCC because this is fraud. Actually, you monopolized the entire music industry. You buy from them and later they erase the entire. You are *** crooks! I will put this on Google to let everybody see who you are. You erased even my iTunes program. Crooks! Is this the Apple ethics?

Every time I try to open my iTunes 10, it asks me if I accept or decline and I will click accept and it still won't open, so I try again and it asked me the same thing again, if I want to accept or decline. It is really irritating like, can you tell me why it's doing this, like stop updating it. It is not helping me at all. It's just creating more problems. Well, please help me. Thank you.

Okay, so last night I bought one song and it was 69 cents and I had $7.98 credit. So today I tried buying a song and it said $0.92 credit and I am very mad at iTunes right now for ripping me off. I would really like my money back on there!

I woke up to an iTunes store receipt email no. ** charging me $3.99 for "30 diamonds" in the game Mystery Manor, which I did not purchase. Please get back to me if there is anything I can do to prevent this charge.

My son received an iTunes card for his birthday for $15 and on 21/01/12, he tried to redeem his card (code ****) and bought several items from iTunes. However, these items appeared on my bill (order numbers: MGWDM76762; MGWDL69Z4; MGWDM74950 ) and my iTunes account has been debited. I would be extremely grateful if this error can be rectified and I can be reimbursed the total for the three orders and the iTunes card can be debited accordingly.

I am very upset that someone from China has been using my card to purchase iTunes! I have not given anyone in China to use my credit/debit card! Nor do I know anyone in China! Almost a $100 in charges on my account. My bank is investigating now! It's a shame how someone can get your card and just use it like that without any identification! I live in Saint Louis, Missouri!

iTunes, I don't understand why you have to be so greedy. Just let me explain this, life isn't about money, money, money. It really is about helping everyone else and happiness and your company isn't helping anyone or yourselves and it isn't happiness either. I'm very disappointed of what you did and I hope in the future your company will be sued because that's what your company deserves.

I'm sorry that I sound so mean but the way you have treated your costumers is how I'll treat you and I feel like you guys have to be told this now because your company isn't going to have any customers at all and they have done nothing to you but buy your songs and the complaints of others that I've heard just want to make me want to cry all day. I'm very disappointed in your company and I think your company could do better.

Since Apple updated their computer systems from OS 10.5 x 10.6, Apple has ruthlessly discriminated it faithful iTunes customers, including me, by not letting them buy online unless they upgrade their OS operating software, which means buy a whole new computer and many more software not just iTunes nor a song. This is against business practice and breaks many discrimination laws not only in iTunes but sales. Ten times over I am very upset I can not now download songs from iTunes because my OS x.4 is out of date, yet only last week I could.

Apple sends me an email simply stating I should upgrade my system on my computer. No help with iTunes and I can't even access my purchase history dating back to 2000. 12 years of songs wiped clean. Any lawyers out there who want to take Apple on for not letting the consumer use previous systems of its product in which we outright bought? Yet we are treated as second class customers as the upgrades occur and we are erased from Apple's care system in which viruses cause our old computers to crash and shutdown permanently, forcing us to buy a new computer.

I received an iTunes card as a gift. The code was scrambled and unreadable. I called iTunes. They told me to call the store. The store told me to call iTunes. Finally, I gave all information to iTunes (took half an hour). They said they would "call me". I got a call that directed me to a website. The website took all the information again. Then, they said they would email me later. Finally, I got an email. It took weeks to resolve. The customer service was terrible.

We received a new MAC Pro 17 which was faulty and had to be returned. We were billed for both and received credit for the one returned. The supervisor was kind and agreed to give us a credit of $100 on the second one for the hassle. However, we paid the same for the second one as we did the first. When they were contacted, they promised to put the credit on my credit card. It never appeared. I have interacted with six different individuals (one was very, very rude - should be fired) and each said, "the computer says we credited it to your CC".

I agreed to send them copies of my credit card billings to prove I had not received credit. I even called the CC company who stated they never received a credit from Apple. It's now been six months. They won't return my calls or e-mails. They should have an internal fraud unit to investigate these types of complaints. Somebody is stealing or lying.

My prepaid debit card was charged $38.38. I did not make any purchases. Since this was unexpected, I didn't have enough on my card. I had just loaded it to pay for my bills. I wouldn't be so upset, if I had music or a book to read, but they just flat out took my money!

I had a significant balance on my account from a gift card. I tried to make a number of purchases against this balance and they charged a new credit card instead. I complained in person and when Apple store told me to complain online, I did. No one responded. It's two weeks later and now I see that my entire gift card amount is gone and I continue to get a credit card charged. How can one reach Apple support?

I noticed on my bank statement that Apple iTunes debited my account on four separate occasions. I did not authorize those payments, but they took the money anyway. And I have not been able to get in contact with a customer service person. Also, in my purchase history from iTunes, those charges don't appear.

I bought iMonopoly from the iStore. The representation made in the app store advert and what the game can actually do are two completely different things. This is false marketing and the makers of the app should be forced to remove it. I know it's only $0.99 but it's the principle. I want my money back, please. Time that $0.99 by all the suckers who bought the app and it works out quite a lot.

I downloaded three "free" games for my kids (I did it myself) only to find that I was billed for them for an amount of $53.96. I am very worried about the fact that a huge company has access to my money. What surprises will I find in the future? I will warn any person not to trust Apple with their banking details and I will try my level best to change my credit card detail asap in order to avoid further fraud in future. Unfortunately, I read too late about similar complaints. Take note, I accessed the "free" games and not my kids of 6 and 7 years and I am not that stupid. Even having two doctors degrees seems to be not enough to be caught like millions all over the globe. The frustration is you are dealing with a mighty faceless company.

ITunes has charged me three times for an application I signed up once for. Please advice. Thank you.

Well, I'll get right to the point, skipping the story. I spent $20 on Adventure Time, Season 1. Unfortunately, I only got $4 worth of videos for what I bought. Or, I only got 2 of 14 episodes. I am very angry at Apple right now. And yes, I do use a PC; it is a VAIO. But I am all for Mac! Mac rules! Back to the subject. All I want is a refund. Stealing my Christmas money is so uncool. (A refund or the episodes, please.)

I spent $30 on an app for my iPad. I now have an iPad2 and need the app installed on it. I have the email receipt where I paid for the app but when I look for it under "purchased apps," it isn't there. How can I use my receipt to get this corrected?

I purchased music from iTunes store. It was nice, it was streamed to my phone as a non-compatible format file. It downloaded in AAC format to the PC, which by the way plays in iTunes. I was offered the option to create MP3 format to burn a disc and reload to play in a device accepting the format. However, after following the iTunes process for creating CDs to play or load to other devices, it was discovered that for an additional fee, iTunes will convert the DRM which you purchased when you downloaded in the first place.

I am sure this is another paranoid act on iTunes' part and not Apple. This is very unreasonable when as sophisticated as they are, the public should not have to suffer for one bad Apple or a paranoid hacker. I do not mind paying for my downloads but I would like to listen to my purchased music on my droid phone and since mp3 is the accepted format, I do not see why I have to pay for something my system can do by itself. iTunes is becoming a ripoff.

I bought the song "Lovesong" by Adele. My account was billed but I never received the song. Before restarting my PC, it showed up (but is not playable). And now it's completely gone. This sucks. I want my money back and the song.

iTunes prompted me to upgrade my software on my iPhone. It prompted me to backup but did not backup my iTunes purchases. It did back up my other stuff. iTunes is now telling me I have to make all my purchases again - a lot of money for books, language software, songs, albums, etc. This is fraudulent. If the upgrade requires backing up, then iTunes is completely responsible for that backup. Is there a class action suit being filed?

I am trying to remove my credit card information from this store and I am unable to do this. There is no help in accomplishing this. And I cannot pay the bills that are being charged to my account.

This is about Mario Apps Inc.'s Phone Tracker. I bought the HD version for $2.99 from iTunes to find out it could be a scam. Mario developer sold the above product and claimed to be 100% working to track any phone in the world. By charging only $2.99, being the strategy to cheat users' money, having thought users will just forget about it. The authentication of the product is the responsibility of Apples and iTunes. You are liable should there be damages. If goodness sake, ban Mario developer first.

Every time I update my iPhone software, iTunes loses one of my paid apps. Whenever I complain to Apple, it takes me an hour each time. Somebody at support, who can't really speak English, keeps bidding me to have a nice day and other nauseatingly irrelevant pleasantries while failing to understand the simple facts of my issue. I'm repeatedly asked to purchase again an app that I've already paid for, and my time is wasted while I'm unable to use the software that I actually own.

iTunes is randomly replacing names of artists, albums and the songs themselves. I have difficulty using my iPod. Finding songs is a pain, and I come across offensive names often.

This is with Apple ITunes Store U. 6 transactions totaling over $383.84 were taken out of my personal checking account. I have to catch a flight in the morning and have no money for 3-5 days, the bank says. Apple spent all day while I have to work and make money to find out what the deal is and to get funds immediately put back into my account.

I bought an iTunes card. When I entered the redeem code in my computer, I received a message that the code had already been redeemed. I was told by Apple that my only resource was iTunes email/chat support. After several emails back and forth, and iTunes admitting that the code was already used for someone else's account, I was told there would be no credit given to me. I asked for a supervisor to call me and attached photocopies of the card for proof. Again, I was told that basically I was just out of luck!!!

I have noticed that most iTunes stores in Arabia do not offer music, movies or TV shows so it is virtually useless to me and thousands of other Arabian iPod users. We can no longer find a music market for our iPods. I am not getting the experience of apple and would be better off with an mp3 player.

Having issues for a few months now. I can't get into my account because they said there were too many attempts that would not go through. They reset my account twice and it did not go through. I filed complaint with BBB as they were requesting information from me to verify that I am the owner of the account. Not a problem, however, they were asking for information from me that was never asked for when I opened the account. Sounds hokey to me.

Now I can't get a response from them when I told them that I absolutely will not send them information that was not required when the account was opened. Do I take this to the Attorney General now? I have a balance of $8.00+on the account, I want my money back. In addition, when I requested the account closed, they advised you don't own the songs you purchase and therefore, you may not be able to have access to them. Would that not be false advertising? I did not want to "rent" the songs, I purchased them. Any ideas on what to do next would be greatly appreciated. Thanks.

I downloaded an audiobook from iTunes. After the first chapter, there was just silence for three hours. I attempted to re-download the book, but it was not listed in my "purchased" page. I reported the problem to Apple and they sent a response that all sales are final. I paid for an additional download, feeling certain that Apple would stand behind its products. I have now paid twice for the same download. I will need to check out Audible.com instead next time.

I ordered a download. The transfer hang for some reason and never completed. I request for a new transfer and am charged twice. It is quite easy for Apple to confirm a successful transfer from their end yet they don't. I have complained to Apple before and received the usual arrogant attitude with no solution.

I decided some 3 years ago to change to an iMac. I now own iPhone, iPad, iMac and Macbook Air. What I really find annoying is that some items on iTunes are not available for South Africans. Is our money any different than US$ or GBP. Sometimes, I feel like going back to Windows as they do not discriminate against South Africans.

I bought my son an iPad2 and downloaded some free and paid apps. I had $14.92 in unauthorized charges on my credit card after that. These games were not on my son's iPad. They disabled my account. I had to cancel that credit card and had them walk me through removing my credit card from the account. I got a new credit card.

I never entered that one and next month got billed $8.95 in unauthorized iTunes charges to the new card. They disabled my account again without asking me and wanted personal information to enable it again. I refused. Senior advisor Phil was no help and iTunes won't investigate who is downloading apps and charging them to me. Phil wouldn't escalate it to anyone above him. I had to call my bank and tell them to not allow any future iTunes charges. My old credit card was still on the account and had not been deleted.

I was given a iTunes gift card for my birthday. I went to redeem my card. It turns out that someone, unbeknown to me, has used my card. What can you do to help me? My gift card number is **.

A fraudulent $900 charge was made from my iTunes account. When contacted, they originally said it would take up to 48 hours to contact me back, which is completely unacceptable to me. I couldn't swallow a $900 fine for 2 days, I am just not that rich. Thankfully, a second call was answered immediately. It still took several days for my account to be refunded, but at least my bank worked with me.

My 11-year-old son just received a $50.00 iTunes gift certificate through his email address. When he and I went to redeem it, it downloaded and the message "Your account has been credited with $50.00. Your balance is $11.48". Would someone please explain to me how we just lost $38.52? As I'm reading all these other complaints, wow, I am really surprised you guys are still even in business.

iTunes 10 is rubbish, hard to navigate and it uses 100% of my processor to wait just in case a Mac-type object might be plugged in. Unusable. 100% processor usage makes the computer dead. 90% of users use a Microsoft Windows computer. Sort it out or I will never buy anything with "i" in front of it again ever.

It is increasingly clear that iTunes has not done the right thing on my account. Movies I purchased and music I purchased still don't show up in iTunes. To add insult to injury, charges of $17 or more have been charged to my account, and it seems that no one, despite the countless conversations to customer service, has addressed this. I am truly disgusted with this company, and I will not be purchasing any more Apple products because of this. Thank you.

Tiara

A charge of $37.40 appeared on my bank statement for Apple iTunes, which I did not order. It was applied to my Visa card. Charge appeared on 10/07/11.

Please credit my bank account for the amount of $37.40 as I did not order anything from you. Thank You.

I bought an installation game from Fungrep for $.99 for the IPad game Bingo City 75 and it was deducted for a one time price off of my credit card. This is supposed to allow me to be a full member. Since then, all of my accrued points over 600K were removed and I am not able to chat. Afterward I heard they are not cooperative and never did get back to me.

I'd like my earned points back and to be able to chat and get more card. Plus they don't say that it costs additional money as you play for anything else, another reason I don't like to give a credit card online.

I have an iPad and I have been buying fram dollars and monies for my games through iTunes. None of them not over $1.99 each, but on my bank statement in one month's time, you took out on my account: ($25.73), ($26.93), $17.94, ($43.98), $9.92, $2.98 and ($39.92). The four that I circled, I know I did not charge. I am 65 years old and lives on a limited income. I have not charged this, much up on iTunes.

I do not use iTunes but my family is being threatened by a product, Funny calls, that they have released.

Two nights ago, someone called my phone and left a threatening message using this product. All calls from this product is a 414 number so the call cannot be traced. Last night, my 12-year-old son, who just got his phone the day before, received a call threatening to slice him up and let him bleed out and die. Once again, it came from using iTunes Funny calls and displayed the 414 number. Since then two more calls have come in.

I had $24 on my iTunes card. I purchased one song, but 4 different versions of the same song were charged to my iPod account. Only one song was documented to be bought which means the other three songs wasted my money.

I am complaining over the iPod touch, the iTunes store and your website. How is it that I have to Google to complain to you guys that your products suck? There are a thousand web links but there was none to complain, too. Your customer service was no help either. They, at least, told me that your product sucks and that I have to do the manual labor to fix it. As for the touch, it glitches and as for the store, I try to prove that it's me purchasing a product and it won't even let me. I would think you would want to make money, **. Fix it or I will destroy you.

My daughter downloaded a "free" game and has now been charged $485 worth of applications to go with it. There seem to be no way to phone a contact. My daughter said she did not have anything come up to say purchase now on her iPod touch. I am furious at her but she is adamant that nothing came up to say she was purchasing a $51.99 application because as she said and I believe her, she wouldn't have downloaded it. My credit card details are on there as i have occasionally downloaded songs. My bank statements show 12 transactions with the highest being $110! This is just ridiculous that this can happen without the purchaser knowing it! The main organization linked to this is '"Pocket Gems".

I'm using iPod touch, 1st generation with OS update, version 3.1.3 (7E18). When I connect it to iTunes to load music, videos, files, etc., it is disconnecting automatically without uploading. It is syncing when connected to iTunes. After syncing, it is displaying "iPod Sync complete. OK to disconnect". Help me in this regard.

I'm writing to you, people at iTunes, because I'm filing a complaint against you, corporate **, because your company, iTunes, is bogus. I can't believe that your software, iTunes 8, deleted my music files that I worked so hard for for a year. Your software sucks, real talk. How the ** did your ** software iTunes 8 deleted my music files like that? That's ** up.

Excuse me for using foul language but I'm very angry against you guys at iTunes for creating this ** software, iTunes 8. It sucks. And then you got the nerve to charge people to upgrade to iTunes 10? You're lucky I haven't filed a lawsuit against iTunes yet because of this bogus iTunes 8 software that deleted my music files. I will never forgive you guys for this. I'm angry that I have to go back and forward on my laptop to retrieve my music files to put the music back on on iTunes 8. ** iTunes! It's bogus! Bye!

I downloaded a free Smurfs game that cost me over $100. We found about the charges when my credit card company placed the card on hold. They in fact even asked if we had the Smurfs game. Obviously we are the first to be hit with this scam. It is also extremely frustrating iTunes does not have a customer service phone number, you can only contact them via email.

Peter, Long Island, NY

I purchased an album. It was, after I played it, "poor." When I went to iTunes to rate it, the album had disappeared from the site. No search terms turned it up. There seems to be no way to tell Apple about the problem.

I purchased a gift card. I registered it on iTunes site. Someone in China hacked my account, and use most of the credit which was $70.00. I tried to tell iTunes that I didn't buy the stuff, and my account was hacked. They said, "You bought it, you own it." I told them account was hacked, and they said, "Read the fine print." Tough.

I can not find an address or a phone number for iTunes. They want everything in an e-mail. iTunes has an application called Kingdom Quest through Sega corporation. It has charged me almost 7 times for over $250.00. I did not download this app. I have contacted iTunes and they will not do anything about it. They told me it's my problem. Why would I buy the same game 7 times? A few of the charges are $48.00 each! Please help me. I looked under that app in iTunes and there are hundreds of us they're stealing from; and iTunes will not do anything about it, or fix it.

I don't want a credit card tied to my account. My iTunes account has been hacked twice. I just want free apps..

I purchased a 4-pack Apple ITunes gift set from Target. The cards were $15 each totaling $60, however, they were on sale for $50. One gift card I mailed to someone in the Army so I have no way of getting it back. The other 3 I attempted to use and it says they are not valid. Only by email have I been able to reach ITunes, on their terms, which is an email every two weeks. I faxed them the front and back of each card and a copy of the receipt. After waiting 2 weeks for a response they have decided, because my receipt says $50, that I purchase one $50 card and not the 4-pack, so they won't help me. This also tells me they did absolutely no research during the two weeks I waited for a response. This has been so frustrating and needless to say I will never purchase or do business with ITunes again. I spent $50 and can't use the cards.

Someone is using my credit card and my identity to make large purchases on iTunes. iTunes has no customer service department and nowhere to file a fraud claim. I sent a general email through their comment form and received an automated response. In spite of my explicit claim that this is fraud, the email says they have disabled "my" email account, then lists an email account I have never seen and certainly do not use. Then they offer to refund the first of many purchases as a "one-time courtesy" as per iTunes" sales policy." There is no mention to file a fraud complaint and no offer of service for follow up. So, now that more charges are showing up, as far as iTunes is concerned, I am out of luck.

I lost money at $130 and growing, lost time trying to track down a human at iTunes to no avail, and emotional loss from the insanity of this situation.

I bought an Apple iTunes gift card for $50 around 4 p.m. on 11/30/2010. it was a Christmas gift for a friend. I gave it to him on 12/25/2010. When he tried to redeem it later that day, the website told him it had already been redeemed. We double-checked to be sure he had not made a typo. I tried it on my own account and got the same reply.

I contacted Apple iTunes support and asked them for the date, time, and recipient of the redeemer. They told me it had happened on 11/29/2010 by someone whose address began with tung@ear, which I'd never heard of before. This was interesting, because it was redeemed the day before I bought it, and also because the store activated it on 11/30/2010.

The iTunes person was not helpful. I called Apple themselves (I have an extended warranty on my computer), and a wonderful employee named Kellie referred my problem (after a very long wait) to another iTunes support person, Kory, who e-mailed me the next day. iTunes does business only on the web, not by phone or by mail.

The first person I had contacted did not seem to care the card had been redeemed the day before I bought it. Kory wanted more info--both sides of the card and my receipt--which I scanned and sent him (her?). He replied and said they were working on it. Shortly thereafter, he wrote again and said they could not refund or "un-redeem" a gift card (even thought it was redeemed before I bought it). The card was in good condition when I bought it, and the code had not been scratched off. He told me to go back to the retailer.

I feel this is fraud and that neither I nor the retailer is to blame, since the card was redeemed before I bought it and had not been vandalized by anybody at the store or otherwise. Watch out, iTunes gift card buyers!

I have an iTouch music player/hand held computer. The screen cracked. Just to inquire about repair, they want to charge you money. I cannot ask how to repair without paying! They are more than happy to let you know that there service warrantee enables you to freely ask what it will cost while implying that the service itself would still not be covered under their extended warranty. How difficult is it to send an email with a price quote? I am not asking for anything out of the ordinary or demanding my product be covered!

I purchased songs from the iTunes store to my iPod. It seems when the word "explicit" appears, unbeknownst to me, they do not download. One song, I did it twice, because I thought I did something wrong. It was a total of 3 songs. The cost of 3 downloads is the consequence. It's the principal that these songs are not available. How can they portray them as for sale?

On Saturday morning, December 18, I discovered 19 charges for $50.00 each. I called our bank right away, reported the card info stolen and had the card canceled. Apparently, Apple holds the funds until the order is shipped (according to their policy). Over the weekend the charges remained pending. Then, Monday morning, Apple allowed the charges to go through and shipped the gift cards to wherever. The charges listed as this: APLITUNES *** *** **** CA.

Well, I was having problems with my PC. It was running slow so I backed all of my iTunes music and videos as well with the CDs that I have been collecting since 1992 which is over 300 possibly more than 400 CDs. I would download into my iTunes library with wrong information and wrong album artwork would be download directly from iTunes. So after I was done backing up all my songs over 6,600 songs, I then restored my PC to original settings, downloaded all my updates and then I restored my iTunes library realizing I'm missing a lot of songs albums half of one album would be missing and songs from albums would not be in it's correct location.

I reported it to iTunes and they said for me to go into my purchase history and email them the order number and item that's missing. I have seven pages of purchases so I tried but not only to find out that I'm missing more than what I thought I was missing and this not even including some of the purchased applications and free applications which I don't care too much about. I only want my missing songs back even if it means Apple replacing all of my purchases and I'll delete what's duplicated

I've had an iPhone for about 2 years. Every now and then, I make an iTunes purchase of a song I like or an app. Just recently, I had to cancel an email since I was not renewing the domain name. Even though iTunes has the option of switching emails, I realized that it was not a good idea. Every time there is a new update for one of the apps I have purchased.

I cannot update since. Apparently, I had purchased with the old email. So, I have to uninstall the app and re-install from the beginning incurring in another charge for something I had previously paid. Also, when I did the iTunes most recent update, all it did was slow my phone down to the point where it now freezes and shuts off - something it never did before. I called iTunes and if your phone is over a year old, you are required to "purchase" help from customer service. There is no way to write or speak with someone without paying first! Question, why if changing an email address is going cancel all your account and data, do they have an option to change your email?

Well, I received a $30 gift voucher and I wanted to use it. I was heading to New Zealand the day after I was going to buy some songs. I made a new account for me, gift voucher, filled in all the right stuff, and clicked "send verification e-mail" a few times. The next day I checked my emails and I still didn't have it. The email address and code for my voucher was all okay, I just didn't get the email. So, I went back and clicked on "send verification email" again. That day, we left for New Zealand. Here I am, two weeks later, and still no e-mail. I lost $30 from my voucher, and approx. $40 from wasting my time on the internet.

Have had numerous problems with the music player in the past, but the most recent had to do purchases not transferring over to my new computer. I downloaded iTunes 10.1. When I hooked up my I pod touch to the new computer, I performed the transfer of purchased music from I pod to new player. When finished, my new library only expanded by 209 songs. I have purchased approximately 567 songs from iTunes since I started with them.

Spoke with an operator on Tuesday 9/21/10, case ID **. They walked me through the transfer procedure, which still would only transfer 209 of the 567 purchases. He then walked me through contacting apple which would then give me authorization to transfer the purchases from iTunes store to my new computer. This would be fine, but I have only heard from them as to taking a survey on how my operator handled the call. I contacted them one more time on 9/23/10 again and told them this was of no use to me to take a survey. I just want them to fix the problem. Still waiting.

I bought the Ebba CD from the band JaKnigJa on iTunes, but the songs that came to me are from the same band's last CD, Seilschaft der Verflixten. The names are from Ebba songs, but the songs are Seilschaft's, except for track 13. For example, track 1 on my iTunes Ebba is Seilschaft der Verflixten and not Abdul Alhazred, even though the name is Abdul Alharzred. You can check it on the website's band, they have the Seilschaft song available to hear on mp3 and it was supposed to be Abdul Alharzred. I already have the Seilschaft CD on "physical" format. I hope you can give me the actual Ebba songs or my money back. I lost 9.99 dollars.

Five (5) phone calls today to Apple Tech Support. 2 1/2 hours on the phone, the phone tech support (girl) said, "I'm sorry, there is a wait time of 40 minutes at iTunes", "I'm sorry, your password doesn't work, would you like to make a phone appointment?", "The soonest iTunes phone appointment is tomorrow at 12:45pm". This is the quality of "Apple Care" support I paid $360 extra for. Three (yes, three) dysfunctional 3g phones replaced one by one for the privilege of being treated like an annoyance. What kind of tech support would we get if we didn't pay extra for it?

I have cancelled my debit card 3 times the first time they hit me with $158.00 and the second time it was for $132.00 and Apple iTunes still gets my number this week alone they charged my account $107.05. I let my son use it 1 time now they are billing me every other day 4 times in one week. We have emailed them and asked to cancel but instead they hit me with another charge. My son's i touch is broken so he is not able to use it. Please help. I cannot afford this. They are over drafting my checking account.

I rented a video on iTunes. It took eight hours to download and I only had 24 hours to watch it. I had to download twice and this diminished the time frame in which I was able to watch the video. The video kept stalling because downloading wasn't working! I want my balance back on my gift card and I want to delete iTunes. This is not the only problem I have had with iTunes. Customer service is nonexistent! !

Follow-up: 113978765. Received a $50.00 gift card to iTunes in June 2010. On July 16, 2010, I attempted to redeem it. The iTunes store online did not accept or recognize as valid the numbers I put into the computer. Contacted Apple for support via email. John from Apple replied (see emails below) and requested that I submit all of the numbers on the card. So I did. He said he needed more information to assist me with the gift card redemption. John requested that I fax a copy of the iTunes gift card front and back.

I complied by faxing a copy to the number provided online. Following email requested a receipt to prove the purchase. No receipt was given with the gift card nor the person still has the receipt. No response from Apple. Found a phone number to call and spoke with Andy ** (iOS senior advisor). He was able to locate my gift card for $50.00 with the information (numbers on the card) with no problems. Unfortunately for me Prestige Farms from Charlotte NC had redeemed my gift card and I had to have my receipt to do anything about it. John, the first iTunes advisor, was from Charlotte. I believe this to be fraud on behalf of the iTunes employee. No one else hold the numbers to the card I still have in my possession.

My credit card in the iTunes store was compromised by someone purchasing two $50 gift cards using my account. It has been over two weeks and I have still not gotten any result in terms of satisfaction that all has been resolved and my account has been reactivated. I cannot enter a new card and use my iTunes store account during this entire episode. This is in spite of my doing everything required of me by the iTunes store account support with cancelling my card, changing password and notifying my bank to do a charge-back. I followed all their rules expeditiously and they will not even respond to emails asking how the situation is going in getting my account cleared and refunded.

Yesterday, I had a prompt to update my iTunes to the 9.2.1 version, in addition to updating my Quick Time. I followed all instructions and restarted computer as requested. Since that time, I have lost access to 109 of my songs, all but four of which, we purchased from iTunes. That is over $ 100.00 worth of music. They have a lame technique of searching on the computer for each song, with no guarantee that it will be there. I cannot call or speak with a technician without paying.

If it were my fault, I would be happy to, but when the fault lies with Apple, and their error has already cost me, I resent that. Please warn people that the same issue could occur when they, too, download 9.2.1. Should I find some way to restore my music, I will immediately notify you. If I cannot locate the missing files, I will have lost over $100.00 worth of fairly new music that they will not allow me to download again without purchase.

I just bought $30 iTunes gift card, and I bought $30 worth of songs with it on my iPod touch. When my iPod touch died. it needed to be restored! So I lost $30 worth of songs and money! Could you please send me a $50 dollar iTunes gift card to buy the songs back and for the trouble it has caused?

Apple iTunes lets you download games (apps) onto your iPhone. For my kids, I only allow cheap and free games, usually only saying free and $1.99, etc. My four-year-old son asked me for a game called Farm Story, which stated free, so I downloaded it. And I always read the information about the game because I once got charged $99 from within the game, and the excuse they made to me is that a purchase can be made from within the game.

So now it happened again! I get a bill from iTunes today (order no.**) for $49.99. I got on their chat (by the way, no support, no one to talk to--all on chat) for hours. And they told me that some "gems" were purchased from within the game, and that a password was needed to authorize. Well that is baloney. My four-year-old son cannot even read or write. No password was asked. So they told me they would not refund because they gave me a refund on a similar issue once before. They also told me "change your password", which I did and it didn't help because I did allow the free game, not anything paid and it got done anyway.

Apple does not write anything about any purchases that can be optionally made in these purchases, and I think that should be considered fraud. And it's obviously a common occurrence from what I read on the web. I am disgusted that there is no one to talk to, that such a big company doesn't even bother to try and make it easy for you to contact them. Twice charges on my card, and lots of inconvenience on chat lines on the web.

It doesn't matter if it's music or video, whenever I type a comment into my media via iTunes it get cut off at 255 characters. I found this out the hard way when going back to things I'd added my thoughts to, a particular song or a video which I made, all important stories cut short!

The 255 character barrier is a wholly artificial one, maintained by Apple. The problem I have is that there is no message telling you your comments have been cut off, no counter to let you know how much you have left, its just done without your knowledge!

Over the years my husband and I have purchased an iPod shuffle($40) and an iPod touch ($200)... Both r only just over a year old and we've had some minor issues but niw when we call cust service they will not help us unless we PAY?????? What the heck is that about???? They make us PAY for technical support???? And it's $30 dollars????? R they serious???? So what if I WAS stupid enough to pay for tech support, and suppose they can't help me? Do I get my $30 bux back??? I doubt it!

Then on top of that I would need to go purchase ANOTHER brand new iPod! These people are NUTS!!! So seems either wayy iPod is worthless, I am soooo appauled that they get away with this!!! I mean are people actually stupid enough to Give iTunes $30 just to TRY (and I DO mean TRY) to fix the iPod???? Well I'm not!!!! Screw these people! I will never purchase another iTunes/apple product again!!!!!!

My iTunes account was disabled when I called them to tell them it had been compromised (which of course they would never admit to because no one could EVER compromise iTunes, ha!) Now I want it enabled again so I can purchase music and was told that they could not help me unless I purchased a $29 service package!!!!!

I down loaded 9 songs from itunes, and only rec'd, 6! I am so frustrated!!! I have to do it all on my phone, can't import from my library, keeps giving me more crap to download. This is much to complicated!!!!

5/21/10 I received an email alerting me to the fact that I had store credit available on iTunes. I did not use the store credit. On 6/2/10 I received an email receipt that I had made a purchase of an iphone app totalling $40 - but I didn't make that purchase - and I don't even have an iphone. After several emails back and forth, iTunes policy is to do nothing - they are not "liable" for the misuse of your account. They will not provide a refund because it would "interfere with any investigation that may be launched."

Unauthorized use of account, 3 computers listed on account but I only have 2. No one will help. It has to be someone that works there. While I was at the bank putting a stop on the debit card, they try to hit it again for $35. All iTunes can say is that it was not their fault. This has to be someone that works there. I want the IP address, but oh no, well I paid for the download, I should have the right to know where my money went! I am am an old woman, with little money and it cost me $125.00.

I had an unauthorized purchase and debited from iTune account on 05/02/2010. I contacted Apple but was told the company is not responsible. Apple creates a system that has a security hole but fail to investigate, fix, provide info, or be responsible for customers' loss.

Strictly by email, I have made numerous attempts to have my 3 movies which were not downloaded in an earlier download redownloaded. They refused, claiming that they no longer have the "file". These movies were purchased from ITunes. When the Apple tech accidentally caused my backup file with my movies to be erased, I was granted a re-download. But not all my purchases were sent. When I advised them of this, they refused to send the other three. In addition when I reviewed my history file, they had several items mislabeled, which could have caused the problem. I am now taking the time to file a complaint and send as many notices as possible why a person should not trust or deal with ITunes.

April 28, 2010, noticed $47.94 charged to my debit card from iTunes. Called Apple to see what was going on, nothing! It was terrible customer service, automated menu after automated menu. When I finally was connected to a person his English was horrible! He kept telling me "I don't understand why you are so mad!" Are you kidding me, $50 in iTunes, that I didn't purchase. To make this worse, he couldn't find me in his system and told me that it was because I was not at my computer! He said there was nothing they could do and to contact my bank.

Went to the bank and they took my debit card! April 29, 2010, opened bank account, noticed $43.24 debited by iTunes again! Now I am out almost $100 and Apple doesn't care. I am confused how they say it isn't their system or problem. There are no other unauthorized charges on my debit card! Was going to purchase the iPhone, not anymore not going to deal with Apple. I had to take time off of work to go to bank on April 28, 2010, and going to have to go back today (April 29, 2010). I am without means for cash, without having to cash a check. The frustration of attempting to correct this situation is crazy!

On April 21, 2010 at about 7:45 am, unauthorized charges began to show up on my account. I received an email for 2 purchases I did not make. "The report a problem" link did not work on the email. I immediately went to the website and reported the unauthorized charges problem. I finally found a phone number and the representative told me iTunes would be back in touch in 24 hours. I explained to her that we did not have 24 hours because someone was making unauthorized charges now.

She walked me through changing my password and deleting my credit card and said someone would contact me. I went back to my bank account and found that I now had seven charges (keep in mind, this was less than an hour after discovering the fraud). I contacted my bank and told them about the fraudulent use of my credit card and we canceled that card. Five of the charges are just under $50.00 ($45.84, $43.61, $45.54, $42.57, $49.13).

I believe that iTunes is responsible for allowing these charges to go through after I had already reported a problem. The site is certainly not secure if there is no alert for so many charges of this kind occurring over such a short time period. I will certainly contest these charges at the bank and by any other avenue I can find. At the very least, iTunes should provide me with the all the information they can find on these thieves. Where is the computer they added to my account? What city are they working out of? How did they get my confidential information from iTunes? This is theft by fraud of a substantial amount and should be dealt with from iTunes (where the theft occurred) in a serious manner.

I was charged $40.00 by iTunes. I did not make the charge and they refuse to address the issue. They say my credit card company needs to deal with it. My credit card company said the charge was made by their company and they are responsible for the refund. Apple does not only not have a phone number to deal with a representative but refuse to even let me know what the charge was for. I am the second person I know that this has happened to and I will never deal with them again. Imagine all the money they are making ripping people off. There should be a class action law suit against this sham of a company.

I purchased 900 songs on iTunes. I then bought a new computer and memory stick, in order to copy all the songs over. I then downloaded the files into iTunes. As there were problems the first time, copied them over again. ITunes duplicated all the songs, but would not allow me to play a large number of songs as they said they could not locate the files.

Now I am left with an account where I can only play a certain amount of songs. The songs cannot be played in any other programs (I have tried), even though they belong to me as I have paid for them. There have been numerous other problems with iTunes (including all my songs going missing.) I have tried lots of ways to resolve the issues but am now stuck. Also, how does anyone communicate with iTunes? All their information appears to revolve around using or buying their products with the assumption that there are no problems. Help!

My wife purchased 4 iTunes cards. The first 3 worked fine. On the fourth one, I put in all of the numbers numerous times and it never worked. I have emailed several times---twice I got answers telling me to do the same stuff I already did. When I told them that, yes, I tried again and it still won't redeem, they just deleted my emails. Very frustrating--you can't call anyone.

I have been fraudulently charged on my credit card to the amount of $850 for purchases from iTunes, which I never made. The charges were billed to me on 4th and 5th April 2010 through email. There were some Chinese inscriptions on the invoices. I could not find a telephone number for complaining directly to iTunes and stop such activities. I had to alert my credit card company and get my card changed.

iTunes is a crash-laded, bug-ridden piece of crap. I can barely think that I'm the only one having problems with it. Now with the most recent update, it causes Firefox to crash if it's open when trying to open a browser. I thought the clockwork crashes when I clicked on an album's icon were enough.

I never authorized a renewal charge on my credit card for mobile me. Every year for the last 3 years, I have been sent a letter by email about renewing and if I don't renew then I have problems with my computer access. Last year, it was my Safari account so I could not log onto the internet. So I renewed. This year, I never renewed; they renewed me on their own. I sent them an email that I don't need this extra account and I did not authorize a renewal and I have been having problems with my iTunes. 4 years I have never had a problem until I did not renew. I have never been given confirmation that my money was reimbursed. My iTunes has been jacked up. I had to empty my iTunes trash after four years, coincidence? I think not. I want my credit card reimbursed please.

My Apple iTunes account was hacked. Once they got in, they changed the email address. If Apple's system would have kicked out a change of information notification right then, I might have been able to stop some of the other charges. But since they didn't, I didn't get any notifications that charges were being made to my debit account.

The frustrating thing is dealing with Apple. They don't seem to be making any changes to prevent such theft, and they won't give me the information I want such as what IP address the purchaser was using. They say I can file a police report and talk to my bank. They are doing nothing to investigate such thefts. I would love to see a class action lawsuit against them for failing to protect their customers.

I have had an iTunes account going on for 2 years. I have always purchased with prepaid cards. I have probably spent hundreds of dollars on products from this company. To start, they already ask for credit card information. A debit card number, etc was given, but I have charged zero dollars to iTunes in nearly 2 years because I use prepaid cards instead. I had $21 and some cents in my account and purchased a TV show for $14.99. I added a password as I have done many times before.

Money from my iTunes account was immediately deducted and then a notification that my credit card was denied, although it is a debit card. However, I did not use it because I didn't have the money at this time in it. I was using my prepaid iTunes card. I cant seem to get to a complaint option on iTunes. I am very frustrated, and If this is not resolved very soon I will never give them another penny and I will make a huge stink, too. I have multiple friends who download illegally but I have never done so. I always choose to do it legally. I am very disappointed.

I purchased iPod Touch for myself and 9-year daughter for Christmas 2009. My daughter received several iTune gift card for Christmas. I deleted my credit card information from iTunes' site and put in gift cards. My daughter went wild downloading items. After her iTunes gift cards were depleted, they went back to my credit card which I deleted from the site. She charged over three hundred dollars in items charged to my credit card. I found out when my credit card was maxed out and charge was declined in store I was buying something. She overloaded iPod Touch and half of the stuff was never downloaded onto her iTouch. I still can not delete my credit card information from their site. From reading some complaints, it seems they have many issues. I feel this would be a good class action lawsuit. I am sure this is happening to many more people than me. $300 and a lot of headaches.

Charges started appearing totaling over 700 dollars from iTunes, on purchases of Chinese crap like poems and books and all sorts of things that I would never put on my iPhone or computer. So why would I buy them? I had to contact American Express and have them reverse the charges. As far as contacting Apple, they suck when it came to iTunes support. They not only do this via email, but they outsource this as well. I thought I had this behind me, but as of today, charges are still coming in. So what I did is contact my credit card company and had them decline every iTunes authorization pending and anything in the future.

Unauthorized charges totaling $212.78 were taken from my bank account using the card details I had stored with iTunes. iTunes refuse to speak to you on the phone about anything to do with their products, even in fraud cases, and I requested 4 times for someone to call me, but I was told ''we don't normally call our customers'' and no telephone calls. Apple refused to stop or suspend the payments, but they don't have a reason that they can't do this, they just simply won't. They also say they can't investigate any fraud until the bank contacts them and there is no way of stopping that money from going out of your bank account. How convenient! It didn't matter to them that this would overdraw me! They also had the cheek to ask me to pay for further charges, which the hacker had managed to add after I cancelled my bank card! iTunes service and support was appalling. I will definitely not be using Apple ever again!

Fraudulent charges have been made using my iTunes account that holds a debit card (which I already cancelled) my bank is working on getting these unauthorized charges back for me, however, today I purchased an iTunes gift card, redeemed it and had $14.97 pulled from the card for iTunes purchases "on hold. "At the iTunes store. There is no number to call for customer service and instead I feel like I have just been throwing money away with all the support they provide.

I have purchased over 100 songs and can only download 7. iTunes say I need to give the credit card number I purchased the songs from, except I have been divorced since then and no longer have the card or the card number available. I have already paid for these items and no longer have access to them. Their customer service sucks and theft of services come to mind.

I am really irritated with iTunes and I am going to try very hard to be polite. Apple has a monopoly on all its products, no other company does the things Apple does. But what I am concerned about is not what Apple is doing, but what iTunes isn't allowing me to do. I can't do simple things that I would assume is obvious that anyone would want to do. It's mind-boggling why I can't transfer my things like music, videos, pictures and whatever from my iPhone to my computer. I could do it from my PC to my phone but not the reverse, that's plain **. I can't even create sub-folders to organize my video files, why not?.

I could do that with my music but not my videos. Why would I want to keep 456 videos bunched up in one folder? Could Apple answer that because they sure don't let me organize it in folders so I'm assuming they should be able to answer my question? I called Apple and told them I hate iTunes and want a replacement software, even a third party software that steals my information and gives my computer viruses because that would be so much easier than sticking with iTunes. Apple told me they are not allowed to even say a name of another software I might be able to use.

One last thing, if every time I use iTunes, I have to go online and Google how to do what I want to do, then go on YouTube and see if they could show me how and all my answers are always "the only way I could is if I jailbreak my iPhone". Now why would I use a program that at the same time, I have to watch an hour of video and read dozens of pages of people having the same problem? If I wanted restrictions to what I'm doing, I might as well ship to North Korea because that probably were Apple's headquarters is.

I lost every song I had purchased on iTunes and was informed that I could not download the songs that I previously purchased. I was also informed that any songs that were mistakenly purchased more than once could not be refunded in monetary or in any other matter.

I believe that from $200 to $300 was lost in purchased music due to Apple iTunes' Customer Service not wanting to reimburse the lost music.

I own two iPod shuffles, one Nano and one iTouch. I have had an iTunes account for about three years and have my bank debit card attached to that account. On January 11, 2010, I checked my internet banking and noticed two iTunes purchases totaling over $90.00. I checked my previous purchase history in iTunes and found that the last purchase was for $0.99. I contacted iTunes using email. I heard back from them stating that this was a credit card issue and I needed to take it up with my bank. After numerous back and forth e-mails the iTunes rep stated that they had located a user name identical to mine with a different internet service provider that had been using my credit card.

This was further proof to me that this was an iTunes problem, not a bank problem. I requested to speak with someone over the phone. Imagine my surprise when I found out that no one will talk to you on the phone. All communication is through email.

I went to cancel the credit card and the bank told me that I needed to contest the charges with iTunes. I showed them the series of emails where iTunes tells me this is a bank issue. Apparently my bank knows about customer service because they are going to take up the issue on my behalf. There are still charges clearing the bank. My problem with this whole event is that iTunes allowed someone to open an iTunes account with too similar an email and then attach it to my already existing credit card and I received no notification.

The day after this whole fiasco, I received an email from them bragging about a new product from Apple. An email from them asking about a new account attached to my already existing credit card would have prevented the entire event. Remember when you see secure connection on their website don't believe it. I still have one avenue left to try which is to call the Public Relations Dept of Apple. Were it not for the iTouch I bought my son for his birthday in September, I would take these iPods and run over them with my car.

In September of 2009 I received bills from iTunes for purchases I did not make (several hundred dollars worth), which immediately followed the purchase of an iPod from Wal-Mart. After contacting them, I was told to contact my credit card company. In addition, the online support person (which I can no longer find online), told me to delete my credit card information from iTunes. I followed through with both. I have not made any purchases with iTunes since then. I was also told to go to the link to remove my information.

Of course, that link was not working. I checked the link again today, and it is still not working. This evening, I find another charge (copied below). As I (thought) had deleted my account information this past September, I could not understand how another charge could be made again. Sure enough, I went to my account, and my credit card information was still there! I tried to delete it again, thinking I will sign back on to double check.

Much to my surprise, I saw that my information was still there. I tried again a third time, with the same result. I want them to please remove my account from iTunes altogether. Please note that I am terribly disappointed with the service. I certainly intend to share my iTunes experience with others. I am appalled by the lack of support I have received during this time, and I am appalled by the lack of integrity and professionalism with which this has been handled. I will make it a point to find responsible persons in your corporate offices, and send copies of all my communications with iTunes since September. Continued purchases on a credit card, whose information I cannot remove from the iTunes account site. I have stopped using the credit card.

My daughter tried to redeem iTunes gift card but the money did not show up in the account. iTunes will not provide voice support so many emails were sent back and forth asking the same questions, where it was apparent that they were not even what was already provided. At one point, they told me that the card was redeemed five days earlier than actual. And then another time, sent me a receipt for the songs that were bought but they took songs that were bought eight weeks earlier, changed the date on the receipt, and offered that up as proof. They will not refund other cards that I have because they claim that there is nothing wrong with the cards. I disagree that when you redeem a card, you should get the value of the card. I do not wish to throw more money away when they won't even solve their first problem.

I just opened up an iTunes account recently and purchased a TV show, one of the secret Life of the American Teenager, and failed to have it shown up on my recently purchased items. I paid $1.99 and it bought two. I did not want two of these shows since they were the same thing. The only difference was one was HD. I look everywhere that I could be able to look and I am missing that $3.98. I would appreciate that money be put back into my account or the HD version of the show given to me. I am willing to pay the $1.99, but not the $3.98 that isn't necessary. Thank you for your time and please take care of my issue.

I purchased the program called Calorie Tracker using one of my iTunes accounts. Unfortunately, I forgot to log out of my second account when I clicked on the application again. Subsequently, I was charged twice for the same app. I sent the company copies of my receipts showing that it was purchased twice. The response I got back was "there is nothing we can do".

This does not seem the proper way to conduct business since I did not receive compensation for the money I spent. The app cost $2.99. A small price, however, from reading other accounts in the iTunes world, this type of over-charging, mistakes and mishaps seem to happen often. The problem needs to be addressed because these companies are ripping people off and not providing a service for the money they are taking.

Unauthorized charges from I-Tunes appeared on my debit card 11-15-09. I never received an e-mail confirming this order. When I tried to view my purchase history to see what these charges were for, I discovered my account had been disabled for security reasons. Customer support couldn't unlock my account because my user ID no longer existed.

My elderly mother's debit card was charged numerous times over Thanksgiving week by the itunes store to a total of $325.00. The store was contacted and asked to refund these charges as my mother did not have an account with them and had never visited their store and had no ideal of what they even are. They sent a response refusing to refund the money. I am pretty sure that her card number was used by an employee of Aarons sales and leasing in Sallisaw Ok. Mom had leased a new Dell computer from Aarons in October and used the debit card to make a payment in November over the phone.

When I was told about all of this I checked the hard drive on the computer and found that at the very time that she was signing the paperwork for the lease, employees were in the back room loading spywear and folders and contacts on the hard drive. I was shocked to find a contact to the itunes store on the computer. I went on to check the internet history to see if she had accidently logged onto this webpage and found out that the computer had never been to that website. We have filed reports with the county Sheriff, the federal trade commission, her bank and the local police. The local police was interested enough that the report is on its way to a detective for further investigation. I guess my complaint is two fold, itunes and Aarons. It really burns me when two large corporations have to stoop so low that they have to take advantage of the elderly to profit.

I'm missing about 21 songs on my iPod that should've downloaded from iTunes for about for about a month.

I have been a loyal customer to apple for many years and I'm about ready to sell my iPod and get a Zune. I have wasted over 500.00 on music I never got. I try to report it to customer service, but nothing ever comes of it! I am [upset]! I have half a mind to go to apple and chuck my iPod at [them]! Lost music and time

I Pre-Ordered Paramore's new album called Brand New Eyes on the 11th of September, both the official Paramore website told me that the item will be released in Australia on the 24th, it is now the 29th and still no album! I checked my itunes account and it said it was released yesterday, the 28th. I am absolutly disgusted by iTunes!

so I am out 45.00 dollars. I also now have trouble with the other 4 seasons--same thing happens that is an addional 180.00

i have been charged for an album that never loaded onto my computer there was a default whilst loading and the site recognised this but i have still been charged. i would like to sort this payment please. 7.99 is owed to me by itunes thank you

thank you

i brought 2 i tunes cards worth 15 each i redeemed them and brought 3 albums (asleep in the bread ailse, curtis and trouble) i also purchased (boom boom pow and kiss me tru the phone) when they were down loading they all stoped and i cant find them on my itunes account or on my ipod

I am being charges on my discover credit card $39.86 every month by Apple Itune for service I have not asked for. This is going on since last 8 months. When I call there number to cancel this charges, I get message to go on web site and on their web site since I am not registered I can't get access to customer complaint and I do not want to register and give them my information and I am not interested in itune at all. So every month I call Discover card and ask them to remove charges. This is a big scam by Apple itune.

I was charged twice for the exact same song, I had accidently hit the download button on a song I had. I want .99 refunded to my account so I can downlaod a new song, not already on my itnunes account :)

I recently received an Apple Ipod Shuffle & $50 worth of ITunes giftcards from my son for Mother's Day. I spent all day trying to get the ITunes Store to work. Finally, I contacted customer support the next day. After dealing with 3 technicians who all concluded that there should not be a problem, I was transfered to a senior tech support representative, Ramona. She seemed helpful and took all of my information and even ran a diagnostic report from my computer. She said she'd speak with other senior reps and get back to me in a week.

It has now been 4 weeks and I never heard back from anyone. I had a direct phone number I could never reach her at. None of my messages were ever returned by her. I spoke with yet another representative who said there was nothing they could do for me. I contacted the major retailer that I purchased the item from. Their return policy was that since the item was open, I could only exchange it for another one. Unfortunetly I do not believe there is any problem with the Ipod, so this would not help me. The retailer also does not return the gift cards.

I was instructed to contact the manufacturer directly for resolution. When I asked to speak with a supervisor, I did not get any satisfaction. I asked to speak with his supervisor, a Corporate Contact. She was very insulting and did not help to accomodate my situation at ALL! She told me that I did not buy the product from them so no refund could be offered even though it was not functioning properly. She used the example that the refund I was asking for was like taking a Kmart item to Walmart for a return. I didn't buy the item from them and they couldn't resolve the issue. Their comapny did not receive my money.

I am not an idiot. The retailer I purchased their product from did pay Apple for it, so they did get my money. I have never dealt with such an ignorant company. Unfortunetly for them, this is the first item I ever purchased from them and the last. Also, I will be sharing with friends, family, and anyone else who will listen what a terrible experience I have had with their product, support, and CORPORATE Reps.

I am now out a Mother's Day present and stuck with a $100 worth of product that doesn't work. The Corporate rep. did suggest I use an unsecure website to download music to the IPod since their store did not work. The reason I purchased it was so that it was secure. I am sure her boss would love to hear she is suggesting clients use other websites instead of Apple! Also, she suggested I sell the items since they weren't used. I am not in the flea market business and was highly insulted by that suggestion. What a terrible company to deal with. Never again will I purchase or support anything they do.

about charging my credit each month for services i do not wish to have put on my credit card, they do not want you to call them only go thru the web page

been charge lots of money on my credit card the past few months wish to be re inburst from my credit card put they wont even talk with me.

My itunes library crashed and I lost all of my downloads from itunes. When I checked my itunes download/purchase history, all but one of my purchases was missing from itunes records. I have credit card statements with what I purchased and when but itunes does not have this information. According to itunes support, I did not make the purchases according to itunes records and they will not reimburse me or allow me to download the missing albums.

I am missing four albums downloaded of itunes for an approximate cost of $55. I lost several hours of my life dealing with the support staff at itunes who can not generate an independent thought in the entire department. I'm now so frustrated and disgusted that I am considering tossing out my iphone and purchasing a blackberry.

on 2.9.09 I discovered that my debit card had been charged for 4 different charges on 9.15.08 totaling $450.00. I never authorized these charges and my I Tunes account does not show me ever purchasing anything near that amount of money and 95% of the song sI did purchase on I Tunes were with a gift card. I contacted Apple directly who basically told me they cannot do anything about this. I also contacted the Better Business Bureau, Federal Trade Commission and the PA Attorney Generals Office regrding this matter and no one has been able to help me get my $450.00 back.

was charged $900 on 2 credit cards. Which I cancelled. Itunes emails, yes, but they do not 1) tell u the name of the tunes 2) tell u the name of the purchases 3) they tell u to give them the purchase number which does not exist on your credit card papers.

I would be out $900 if my CC card companies made me pay. I have no idea if these charges will continue monthly or not.

I feel it is pointless to get my money back, only because I would be rebuying apps that don't work

I have lost about $32 because the apps will not work.

Apple i tunes does not have telephone support, they only have an on line chat support. I authorized a $10.00 credit card purchase for my grandchild on the apple i tune site. I deleted the card infomation (so I thought) the card infomation stayed on the site. My under aged grandchild went ahead and purchased more i tunes. I asked i tunes if I could return the merchandise, the told me no, and that i should contact my bank.

My bank told me the only way I could get a refund was to press charges. I am not about to press charges against my underage grandchildren. I am computer savy, there site is not very user friendly. It took me almost an hour to find the correct way to delete my information. I have noticed many complaints of this extent. I hope you are able to help me resolve this problem

The credit card charges amounted to $61.92.

I attempted 2 purchase My Way by Frank Sinatra twice. My daughter also purchased 4 Britney Spears songs on 2/5/09. All 6 songs errored in downloading and I requested a refund from Itunes for the 6 songs. This error has been given to me for the past 6 months plus off and on and Itunes has not resolved their issues. I assisted them the original time with the errors spending 2 hours plus trying to trouble shoot with them and then gave up. I will not do their work for them.

They didn't provide me with the product/service paid for. They finally refunded 1 of the My Way purchases. They still owe me for 5 purchases of songs that were not provided. Here is the response I got and I'm not willing to remove my companies software. I am a Verizon employee and it worked fine until Itunes made changes to their software. This is an itunes issue that needs resolved internally not to tell me to remove other software that I use that competes with them....

Itunes has commited fraud. They are taking money for a purchase then refuse to refund when the product is not provided. They owe me for 5 songs at 99 cents per song ($4.95). I believe they are also in violation to slander Verizon which I have already passed on to Verizon Legal for review.

I paid for 400+ songs on line. My computer failed so I got it fixed and tried to refresh my songs but only got 18 out of 400+. I posted complaint on line with Apple and was told I could not get a refund for one song WHEN THAT IS NOT WHAT I ASKED. I provided proof - emailed receipts from Apple. They stole over $400 from me and won't respond

I want my songs

i bought a $15 itunes card and i put the money in and the next day all of the money was gone

i lost $15 and i want it back

I went on to itunes with 15.51 on my acount. i ejected the ipod and all my songs were on there BUT when i listned to about 2 of them they were sang by different artists: all american rejects turned out to be 2009 hits with 5 nerds singing it AND Numba 1 sang by Kardina and keri wilson instead it was RIHANNA.

i had spent all 12 pound of it but it had taken the other 3.51 and i hadnt spent that yet!

I downloaded an episode of Family Guy and I feel that I was short-changed. The episode which I downloaded was partially people complaining about family guy and partially clips. The description was not adequate, and I could not view the entire description.

I wasted 1.89

heres one for ya have bought 100 songs from apple and 1 audio book 3 times. just upgraded to drm free itunes. all songs and audiobook deleted. check account and it shows all the puchases. button at bottom of account page says report a problem. i click on it and it dissapears. i give up on i tunes.

never being able to learn to dance like on the apple commercials because i dont have enough money.

I contacted support and a kevin replied once within 24 hours saying when my last download was and this was correct. He never got back to me about the extra charges.

I am so far out $160 which will have to come out of my grocery budget.

i tunes keeps giving me this error number 2096 when i try opening it, ive been trying now for 4day and its terrible. all this money on i pods and cant use it. my computer is up to date and installes it but wont open so can you please tell me what to do

I paid for an album and only two songs downloaded. Later, when I noticed that I didn't receive the full album, I followed the instructions in related support articles, but couldn't get iTunes to download the rest of the product. I filed a report with iTunes asking that they allow me to download the other 8 songs on the album. They responded, saying that a refund was denied. I replied, pointing out that I hadn't requested a refund, but only wanted the download that I paid for and didn't receive. They ignored my follow-up email and haven't replied since.

I have apparently lost the $10 that I paid for the album, which I never received. My family and I now make our music and media purchases with Amazon.

I tunes offers free sign up but all the time pushes you to pay for 1 to 3 years and nothing works when you try and now I can't access over 150 songs i bought from I tunes.

First: I have bought songs that have been on my computer that died. Now I don't have the songs because itunes won't let me have what I ALREADY BOUGHT again. Second: I bought Missing (Studio Version) by Evanescnce. When I listen to it, it's Whisper (Concert Version) by the same artist. I complained, asked for a refund, but I was ignored.

Third: I attempt to purchase Hot n Cold by Katie Perry. It stopped at 7.3 of 7.3 and refused to continue. It also didn't show in my library. I went to purchase the song again and the same thing happened. Fourth: Day after the previous problem. I tried to buy Broken (Seether and Amy Lee). Gets near the end and stops. Says my internet connection is messed up. So I fix the connection, try again--nothing.

Can't iTunes get their act together? Are they so greedy they'll steal our money? If anyone knows a customer support number, please tell me. I had four dollars stolen from me.

Downloaded latest itunes software and now songs I have paid for have disappeared and my computer crashes and photos wont sync.

Frustration only, just wanted to document my problem as it seems to be widespread,

On the 7th November i downloaded 13 songs from itunes and it apears [they] have changed my card 8.69 for each song rather than 0.79

Over charged 102.70

a formatting of the ipod. When I called them, the 2nd person I spoke to told me that there was probably a problem with the games (both?), but didn't offer any substitute or refund.

I paid $10.82 for the 2 games.

Well it seems we all have been ripped off by Apple, I bought a lot of Music Videos and all of them have gliches in them, I filed a complaint with the BBB but that was useless so I just don't deal with Itunes I switched to Rhapsody and I love it,

I went with the Unlimited subscription and I bought this device that enables me to record any song played on my computers and now I don't pay $.99 per song and it cost me $129.99 for the Year, I can load as much songs as my HD can hold thru my Libary and play it any where my computer is now that's the bomb, the only way to get some satisfaction is to drop Itunes,

Well it seems we all have been ripped off by Apple, I bought a lot of Music Videos and all of them have gliches in them, I filed a complaint with the BBB but that was useless so I just don't deal with Itunes I switched to Rhapsody and I love it, I went with the Unlimited subscription and I bought this device that enables me to record any song played on my computers and now I don't pay $.99 per song and it cost me $129.99 for the Year, and check this out I can load as much songs as my HD can hold thru my Libary and play it any where my computer is now that's the bomb, the only way to get some satisfaction is to drop Itunes, my saying is don't get mad get even...

On sunday morning very early our 10 year old son started downloading music from the itunes store. He realized after the fourth download that something was wrong. He had no money card. So being a 10 year old he panicked and shut down our computer. To late we were now stuck with $222.50 worth of charges to our mastercard. Now you might think we deserve to have to pay for all these charges and your probably right.

However, you do not have a choice when setting up your account but to give a major credit card number. You do not just buy a itunes card and get to download. Try explaining that to your 10 year old. We contacted our credit card company and were told we are responsible for all the charges. When trying to get a response from the itunes company on how to block our son and protect us from this happening again, well lets just say there is no help. I hope this hard lesson that we are sharing will help with other parents who i am sure have experience something similar.

Our hardship is trying to keep our son safe and teaching him that nothing in this world is for free. The payment for these charges are not easy to make and will no doubt cause hardship to our budget. However feeling ripped off will be with us for a very long time.

On Sept 8, 2008, I purchased Apple iTunes songs, but afterward, I could not download my purchases. However, an Apple iTune representative named Rachel assured me that the tunes would be made available again at no extra charge, since I had already purchased songs and Apple iTunes had charged my credit once, already. When I received my bank statment I saw that Apple iTunes charged me a second time around for the same purchase.

I have noticed that not did it take a great deal of effort for the representives to understand the issues presented, but, afterward, the issue still remains unresolved - as evidenced by the double charge on my credit card.

I am a full-time student and unemployed; therefore, the double charge has created financial hardship for me. The extra monies taken from my account by Apple iTunes were for commuter/train travel expenses. This has hindered me in travel to and from my studies and job search.

ITunes charged my bank account TWICE for a single download of 4 songs. It is really difficult to even find the place to post a question or complaint with ITunes... and once you do, it takes them 24 hours to respond. The response I got was completely unhelpful and nor did they take any action to remove the excess charge.

A few weeks ago, i purchased music from the itunes music store ($12 value). I just discovered that those songs erased themselves from my ipod. Apple should be held responsible for allowing me to obtain those same songs again at no charge. Their records will reflect that I did buy the songs.

I lost twelve dollars from this transaction.

I was up dating my itunes and while that was loding I redeemed a $50 card and was downloding some songs. Well when my computer did a shut down and restart the $50 was gone and the songs wernt on my list.

i didn't get the $50 that i payed for...

Purchased ITunes movie download. Movie download had no audio. There is no recourse to complain. Just a FAQ

Lost ten bucks.

At first, I couldn't redeem my gift card because I was getting prompts that told me I have a connection and/or network problem. After several difficult minutes of trying to redeem my $15 iTunes gift card, the prompt acknowledged that I now had an additional $15 of available credit. Then, within minutes, I tried to purchase some music and a prompt told me my store credit was unavailable at this time. Are you kidding me? Where are my credits?

And after reading most of the comments on this site, why isn't anything being done to rectify our problems? With a business as big as Apple, they should have direct contact numbers you can call to help with your problems....with an actual human being on the other end. It's only fair considering we pay $250 and up for this product!

I bought 11 songs and did not receive my songs. Went under check for purchases and the songs were there but not on my ipod. They stole my money for free and did not give me my songs. The songs came up to be $10.89. If they have problems, they should put up sign and not take peoples money. They took my money and did not give me my songs.

I had $30.00 and I bought songs up to 11 songs. Which would be 19.00. I did not get my songs but they sure did like to take my money for free. They stole my money with no songs in return. Now, is that fair! No! That is stealing! Do the right thing and return my money.

I did not get my merchandise I ordered, but they got their free money!

Most of the music I have purchased on-line from Apple's iTunes Store,(www.itunes.com) has been deactivated due to a major glich in Apples current version of the iTunes Store software. The discussion boards on Apple's iTune forum website are becoming flooded with other uses that are experiencing the same problem.

I have purchased approximately $140 dollars worth of songs and videos from iTunes Store, which currently is worthless due to the fact that itunes will no longer play any of them.

Well, I'm really dissapointed that you cant get a refund for songs. As it turns out, I spent way more money that I was suppossed to and I havent listened to every song I have purchased so I dont see the trouble in getting my money back for the songs I payed for.

As a result, when I spent too much money, I didnt have enough to pay for it all. So, I am asking to PLEASE let me refund my songs.

I have itunes on my computer and have purchased hundreds of dollars worth of songs. Apple changed the Itunes to a New Version and when I downloaded the New Version I have not been able to open itunes and I cannot access my library error message 2096 keeps coming up. I am a very upset customer and have reviews you have several customers in my shoes. I demand reinbursment for my whole library or a disk to fix this problem. I would like to hear from you soon, or I will report this to an attorney and the Better Business Bureau.

1. Most of Apple's iTune business is with young adults, a great number of which are minors who do not have their own credit cards. Apple iTunes takes credit cards from minors for the first purchase, then retains the card data so that future charges can be easily made without the card, Therefore if a single purchase has been allowed, Apple opens Pandora's box for future abuse. Apple offers parental safegaurds, billing budgets, etc. however they never ask or look into who is ordering and they never raise any flags for potential abuses.

Affiliated with a company that prides itself on ease-of-use software, and witnessing multiple abuses following the same pattern, Apple puts no tracking software in place to monitor, track and alarm for potential abuses. When called on bad business practices and shoddy service that prey on minors for profit, Apple punts the ball to third party credit card companies for remediation and blames the government for forcing them to act in this fashion. So, to get a return or a refund you have to cancel your credit card and turn Apple to the credit card fraud department by lodging a credit dispute.

Apple apparently can not help nor solve the very problem that tehy created. And Apple Customer Support does not care to help, instead they promote and enjoy the benefits of stealing from minors. They will not issue a credit, a simple nano-second action that reputable businesses do every day for customer satisfaction. Apple should fix the problem that you created that preys on minors for Apple's gain, a despicable business practice.

Apple, a self-proclaimed maven of software, ease-of-use, and consumer-friendly applications could EASILY create better ordering processes to alleviate this problem. AND they oould use abuse-reporting software to monitor, pinpoint, alarm and control potentially abusive purchasing patterns, especially from minors. Major credit card companies do this everyday. I have asked my credit card company's fraud division to flag Apple as an abusive purveyor and to monitor all repeat sales from Apple.

In my case, over 40 albums were download in less than 7 days for over $500. Actually, not terribe, but it was the lack of a responsible business practice combined with Apple's complete rejection of return/refund processes that I find WRONG. After all, what is more returnable than a virtual record album. And Apple retains rights and is able to monitor and police further use of these products. When called, the Apple representative said a) this happens a lot and b) many times for thousands of dollars. I wonder how much profit Apple makes in this manner, how many families have been financially stapped over this. Frankly, I find it similar to the cigarette companies marketing to minors, stealing from the innocent should never be a major profit center.

They make it very hard to communicate with them and they offer no telephone number to speak with a human being.

I have to bear the charges they place on my credit card. They are stealing.

Hi there I am having major problems with password, id code, and registering my credit card. I have registered my sons ipod and it's refusing access saying wrong code, my credit card expiry date is 09 and it only goes up to 08.

Stress

I went to down load a song and was prompted to uprade to the newest version....I did...what a huge mistake! All of a sudden my ipod was wiped clean of all my purchased music. I stood there with my mouth wide open going what happened? I immediately called for service and was transferred around and put on hold until finally I was disconnected (conveniently).

I called the next day and spoke with a nice girl who told me she would e-mail me some steps that might fix it and to call back when I got home and they'd walk me through it. I did and was then told that my warranty had expired, so I wasn't eligible to phone service...huh? I explained that my ipod was working just fine...That it ws their program and I just needed to know how to get my music I PAID FOR back...click! I was hung up on.

Now mind you...my library is still there, but will not sync my purchases to my ipod. I now get an error code telling me that 100 songs I paid for are restricted/unauthorized and therefore cannot be downloaded....again, huh? That is more than $100 in stolen music. iTunes stole my music, therefore stole my money. I say class action suit is needed! I want my money back! I will NEVER use or purchase another apple or i product again! And I will be posting my complaints on EVERY public forum there is!

Apple/itunes stole over $100 in products/money!

I'm really upset because every itunes card i've redeemed, itunes take money off the card right away. I've paid for a few songs with a credit card and it took money off the card like it should but when i redeemed my prepaid card it took the money off again but off the card.

Right now i have an unused 25 dollars card but itunes instantly took 1.06 dollars off of it. I really want that money back so i can use it to buy a song because i did pay for the card and i don't know why itunes is taking off money before i pay for anything

In my last four purchases, they have been charging me for individual t.v. episodes instead of the whole season price, overcharged by almost 70 dollars, the shows did not download anyway. Happened three times now.

It is irritating that I can not find anywhere to contact them to tell them that two downloads I paid for are defective (same song, different format). If they can have all the other junk on their web site, why not a place to easily and quickly report a defective download? It is aggravating and I am disillusioned with iTunes! I should have know better!

Not worth filing suit for my part...only two songs, but the bad thing is after reading all the negative stuff about iTunes is that something needs to be done about this bad pattern of business!

I went onto iTunes to purchase a song I liked since I couldn't find it anywhere else. Well I logged onto my account and purchased the song, I received both an authorization hold on my bank account and a charge for the song. The song never downloaded. So I e-mailed iTunes and said that I never received a download for the song, but I was charged for it, it also states that I never purchased anything from them on my purchase history.

I received a reply stating that the charge was for an authorization hold (which I already knew about) and I wasn't actually being charged. Ok well I already knew about that charge, what about the second charge on my account? I sent them a screenshot of both charges as proof, they are the most unprofessional company I have dealt.

Every so often I pay for and download an iTunes song and do not get the whole song. Today it was Tout le Bonheur du monde. The song runs for about 3.5 minutes and cut out with 1.5 minutes to go. As I say, this isn't the first time. What can I do?

I was given a $25 iTunes gift card and logged into their website, downloaded about several songs, which should have cost less than $15. Whoever runs the site said I owed more than $25. Not having kept close track of the number, I gave them a credit card number. When I looked at what I had downloaded there were only nine songs worth less than $10. I thought I had cancelled the cc purchase and went offline. Today, I received my cc statement and there are charges for $6.67. I have now deleted their software from my computer.

While that is not much money, it is very aggravating that it happened and I have found no other way to complain to them yet. But, I will keep trying.

I bought episodes of the Colbert Report. This is a time sensitive show, and I receive it days after it is broadcast. My real problem is iTunes has no complaint/feedback system. Complaints on purchases are directed to their FAQ section. I will no longer purchase from someone who is not open to feedback.

Payment for outdated material....

I was sold a digital release by Starbucks of an iTunes product -- KT Tunstall's new cd. The first time I tried to redeem I got an error message and then was told it had already been redeemed. It was nowhere on my system. I wrote to Apple, they gave me another redemption code and the same thing happened. Now I see on your site the same complaint from other consumers!

My brother bought me an iTunes Digita Release of the album: Eddie Vedder, Into the Wild, from Starbucks for Christmas. When I tried to download the album, iTunes said that it had already been redeemed. I thought this was not possible, since I had only just scratched off the silver paint over the redemption code, but I called my brother to check before contacting Starbucks. When I finally got through to Starbucks' customer service, they curtly told me that there was nothing they could do for me, that they had entered into an agreement with iTunes, and all they could do is give me the website address for iTunes.

Anyway, apparently Apple iTunes does not have an 800 number. I called 800-MY-APPLE anyway, because as far as I'm concerned Apple should provide customer support for ALL of its products, not just a select few. I was told by Stephen Grant, a Mgt. Rep, that all he could do is escalate it to iTunes customer support through the iTunes website, and I will receive a follow up email within 48 business hours. Basically, he just filled in the online form for me. They don't have anyone accountable for these Digital Releases, and until they do, I recommend that people do not buy them!

My brother spent $15 on a Digital Release by iTunes, sold to him by Starbucks, and neither party takes responsibility; so I have to wait for an email reponse within several days to see if I will be reimbursed or receive a replacement product. This should have a class action lawsuit filled against both parties jointly.

I downloaded the update today for Itunes, and now my computer crashes every time I plug my Ipod nano in. As soon as I try to delete anything and transfer new music or podcasts on it, it freezes up.



I purchased a Season Pass for Psych Season 2. USA splits their season between Summer and Jan/Feb so I've only received half of the episodes. In August, Apple decided not to renew its contract with NBC. It is now January, and I have had to contact them regarding my missing episodes. I've been sent canned emails 4 times highlighting a press release that states Apple did not renew with NBC. However, while Apple admits that I will not receive what I paid for, they have not agreed to any sort of refund.

They have had over 4 months to figure out how to handle this situation, but have taken no action whatsoever. I feel the right thing to do is to at least reimburse me for the episodes that I will not receive.

I just received an i-Tunes receipt stating that I purchased a Justin Timberlake song entitled "Until The End Of Time". I am a 61 year old man and DO NOT listen to music by Justine Timberlake. i-Tunes is obviously NOT a secure site for this is the ONLY site on which I use this particular credit card. CONSUMERS BEWARE!

I will be forced to cancel the credit card.

My first purchase of music was on Apple iTunes. I downloaded the song, but then the next day I had no idea what happened to it, as it just disappeared from its folder on my computer. Since Apple does not let users redownload music, it's impossible to recover lost music purchases. Since we (as customers) purchase something online, it should be our right to be able to redownload at any time forever! There are many reasons why users may lose information from their computers, or a download may not even work in the first place. It should be against the law to not allow users to redownload things that they have already paid for.

I received an Apple ipod, and when I started to use it I continued to receive an error when transferring music. After multiple contact tries with Apple I have gotten nowhere. There is no explanation for my problem or offer to help resolve that isn't anything but basic routine checks. It is extremely frustrating. Eventually I ended up on an Apple chat room. I could not believe the same number of frustrated consumers. Apple needs to get this fixed. It has caused mental frustration and disappointment.

I subscribed to several Itunes TV series for $19.99. The series will not download because I received an error message that says Network connection timed out. I have contacted Itunes customer support, but they only send me canned replies that do not address the specific problem. I feel defrauded and want a refund. Itunes does not have a phone number, So I cannot ask them.

I feel I has wasted 250$ on a product that has no usable interface. I plan on returning the ipod for a senseo or something else that doesn't require itunes which is obviosly faulted. Many other people with the same problem and no fix from apple.

I have lost all my music.

Son purchased a ITunes with his own money to download music to his new brand new Cell phone / MP3 player. Itunes only gives you YMP (aka MP4 protected) music. We are unable to play that type of music on Cell Phone (LG AX8600). Not only that but ITunes puts its own software on that changes how a lot of music plays. A change I did not want at all.

Son said his installation included DO NOT CHANGE MY MUSIC TO MP4-OR WHATEVER THE CHOICE WAS. The software still changed the way a lot of stuff (including ability to sinc) on the computer.

I purchased an itunes gift card for my son on Friday. Upon redemption today (Sunday) of this card, a message came up stating The code you entered is not recognized as a valid code. HUH?? I tried the number again. No luck. I then tried the other strings of numbers on the back of the card thinking I might have put in the wrong numbers. Nothing.

I then looked for a number I could call so I could speak with someone. No such luck on the card (you have to use their website to find something as simple as a phone number, by the way). I located an 800 customer support number on the website, called it, went through the automated system only to find out their offices are closed. I was, of course, redirected to their website, where you can email these people and they will get back to you within 24 hrs. Um, how is this helpful when you need service now?

It really shouldn't be too difficult to straighten up something as simple as a gift card. My son is disappointed and I am now frustrated. When I pay for something I at least expect the common courtesy of support from the company should something go wrong.

For Christmas, we had purchased my daughter an Ipod thinking these are a hot items and it would be very convenient for her. She also got an I-tunes gift card to load music, videos or movies. The real kicker is that unless you have a credit card you can't even use this gift card, so you are out the money you paid for this because you can't return them.

This is not stated on the gift about needed a credit card to create an account and there's only way around that is if you have AOL. I called their incompetent headquarters and I spoke to about 11 different people who had no knowledge of an Ipod how they work or otherwise.

I found myself out 20 dollars because iTunes didn't wouldn't open even after paying. Now I can't put music on my $200+ iPod Nano. A final cost of about $220.

I purchased 13 songs from Itunes and all of them were unable to play on my ipod- After HOURS of searching Apple's website to find a customer service number I finially googled it and found the number under another customer complaint web-site. When I called I got hung up on several times & then transfered between different departments 3 times... by the time I finially talked to someone he said he would credit me $13.26 he said he needed my credit card number and I would see the refund in my account in no more than 3-days. I hung up finially satisfied... BUTTTT then when 5-days came around and the refund was never posted to my account I had to call back (same thing transferred 3 times unable to get a direct number).

Horrified to find out- whoever took my call the last time made NO notes and this new 'customer service representative' said whoever I talked to mis-informed me and that their is only e-mail customer service for Itunes and their is NO WAY to talk to a live person- I would have to e-mail & wait for a response.

I explained to him how this Itunes employee took my credit card number & I wanted someone to resolve this immediately... Almost like a robot the man voice again explained their was nothing he could do but submit an e-mail for me. I voiced my frusteration to the man and tried to get him to understand that I should have some kind of priority since one of their employees took my credit card with obvious questionable intent. He didn't budge- I asked, so your telling me their are NO PHONES at Itunes and no management running that team, only computers... He agreed.

Long Story short, I received an e-mail from an Itunes customer service rep with some ridiculous e-mail asking me to go thru all sorts of technical steps to try and figure out why the songs are not playing. Mind you I already have done all these steps with the previous Itunes Tech- so at this point I just want my money back.

My ipod, which I paid over $200 for, is now unuseable. I feel Apple Computer is responsible for this as they supplied a new version of itunes via a pop-up on my computer which should have be compatible for my ipod.

Purchased songs from itunes store - installed them on ipod nano - meanwhile had issues with home computer and reloaded computer and itunes, upgraded itunes to the new 7.2 version, plugged in ipod and it wiped all the songs off of the ipod, no songs on the computer and now no songs on the ipod.

I called customer service and was told that they were lost they don't know why but I couldn't get them back and would have to pay for them all again. I requested to speak to a supervisor and was transfered to a recording that informed me I had to use the website for their help page. Al I wanted was the songs back that showed in my history of purchased songs. I was told that I had lost them and could not have them back. I find this unreasonable as no where did it state that if the songs were lost that you would not be able to get them back from your history list.

Here is the email that I tried to send them via THEIR customer service site. I'm out $50. There is no phone number to call them.

I am writing AGAIN about a $50 ITune card given as a gift to my son, Michael McClure. It was given to him as a thank you from the sender, Susan Ottow, who purchased it on line. ITunes sent another number for us to use, however it doesn't work either. Is there an actual phone number so I can talk with a person live??? This has been going on since September, & your company had the nerve send us an email for a survey about your service. Then it proceeded to say that they are not sending that survey to resolve any issues. If I am to take the time to answer your survey, why can't you resolve our issue that has been PAID FOR?

I'm sorry if I seem (am) sounding angry. I believe you would be too. This is very poor service.

When I upgraded to version 7 of Itunes, my 4th generation 40GB model Ipod, which I bought less than 2 years ago, froze in the middle of playing a song. I attempted to shut off the device but it would not shut down or reboot no matter what I tried. I let the battery run out and then recharged and tried to use it again.

When the ipod turned on again, it started making a faint and repetitive, alarm-like sound and told me to visit the apple website for support. It is my impression that the new software is faulty and that Apple should offer some kind of software fix.

The ipod will not play songs. It is virtually useless. The software is buggy and is breaking older ipods. The pricetag on the players is too great to expect users to purchase new ones just because the software is faulty.

I live in the UK and own an iPod. In order for me to download music from the iTunes website I have registered my credit card details. Due to my credit card being UK based I can only download/purchase music, videos, podcasts, etc from the UK store. The cost of purchasing all these items is far higher in the UK than on the US store. Why is this?

Also,there is no obvious or easy way to contact Apple through any only website as they seem reluctant to provide a customer service number or e-mail address.

I am paying far more for exactly same product in the UK compared to somebody in the US despite there being no reason for the inflated prices as there is no import tax or shipping costs as there may be with 'physical' purchases.