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Apple iPod

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Sylvia of Rolla, MO (03/04/06)
We purchased an iPod for our son for Christmas. 

Apple did not report that these mini music computers needed a hard-case or that they were so fragile. My son dropped it and cracked the screen. He can no longer use this 330 Christmas present. He used it for 2 months--it was the only present he asked for because he knew how expensive they were.

We sent it to Apple for repair and they sent if back saying they couldn't fix it because it was "external force".

I believe Apple should inform the consumer that if it is dropped one time and the screen cracks they will not replace it.  Had I known it was that fragile I never would have purchased it.

Carlton of Greensboro, NC February 28, 2006

Carlton of Greensboro, NC (02/28/06)
Last month Apple published it's latest updater for the Ipod called the 2006_1_10 Updater. Ever since using this version of the Updater my Ipod (as well as many others on Apples "support" forum) does not respond when plugged in to my PC for update. Not only does it not respond but it also locks up my PC.

Apple's published fix for this is to use the Updater to restore the Ipod, which of course is impossible because my PC is inoperable when the Ipod is connected, and the fact that the "solution", the 2006_1_10 updater, also caused the problem to begin with.

I understand that these things happen, but almost 2 months later Apple has failed to acknowledge the issue or respond to any consumer complaints.  It is virtually impossible to email, phone, or otherwise contact Apple support.

Also rumors abound how it is very coincidental that the 2006_01_10 updater is just past the 1 year warranty mark for people who purchased their Ipod for the 2004 holiday season.

Susan of Perry Hall, MD February 22, 2006

Susan of Perry Hall, MD (02/22/06)
My daughter has had her mini ipod for about 2 years. She just informed me that it hasn't worked for 1 year. (Teenagers!)

The sound quality is awful, so we bought new head phones, still having problems. The sound is scratchy and distorted. We've reset/restored the ipod with no results. Sometimes the ipod will play fine if it is sitting still on a desk, but as soon as you touch it or try to move it the bad sounds start again.

From searching the web for solutions, there seems to be a problem with the connector pins for the headphone jack. The pins are rigid and just the action of plugging in headphones or using the ipod makes them loose thus causing the sound problem. There were also some reports of poor soldering of the pins.

The Apple Store won't help me, they'll only give me a 10% discount on the purchase of a new ipod. I think the ipod should last longer than that.

Joanne of Dover, NH February 16, 2006

Joanne of Dover, NH (02/16/06)
I purchased the iPod for my daughter for Xmas.  In less than 3 weeks the screen had a large blotch on it and the controls no longer worked.

I called Apple - no help there.  I called the store where I purchased it - no help there.  I went to the Apple store, waited 2 hours to see a "quality service professional" only to the told that my daughter must have "brushed" the item against something and "broke" the screen.  No coverage would be honored.

When I tried to explain my side, the person behind the desk said: "It is your problem.  Now either buy another one on the way out, or please let me help the next person".  !!

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