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Apple iPod

Apple • Court Has Heard Enough in iPod Earbud Suit • Apple Slashes Prices On Older iPod Models • Lawsuit Alleges Apple Power Adapters Are Faulty • iTunes 7.7.1 Erases Music Libraries • Apple Sued Over 'Millions of Colors' Claim • Japanese Investigate iPod Fires • iTunes Upgrade Hits Sour Note With Users • Apple iPhone Wows MacWorld Audience • Apple Warns Of Virus On Some iPods • How Loud Should Your iPod Be? • Hearing Professionals Praise Apple's New iPod Volume Control • iPod Nano Too Delicate, Suite Charges • Suit Charges iPods Can Damage Hearing • iTunes Includes "iSpy" Feature • Class Action Suit Charges Apple iPod's Screen is Defective • Apple to Settle iPod Battery Suit • iPod Lawsuits Multiply • Apple Bans Talk of Glitch --- • Consumer Complaints

Karine of Toronto, ON October 12, 2009

I bought my husband an ipod touch 2 weeks ago. Our 8-month old daughter had it in her mouth for a couple of minutes and it stopped working. Apple has refused to fix due to "water damage", which is not covered by the warranty. They are quoting us 50% of the 325 purchase price to fix. I find it appalling that sticking an ipod in your mouth results in "water damage". Sounds like a product defect to me.

Patricia of Gibsonia, PA October 4, 2009

My daughter purchased a 16GB iTouch in May, 2009 along with an additional 49.99 warranty through RadioShack. The unit was left inside her room near an open window during a particularly wet, cool night. It stopped functioning after that and we returned it to RadioShack. They sent it to Apple who claims it was damaged by water. I then noticed hundreds of posts to the internet regarding the same problem. RadioShack will not honor their warranty since they too can hide behind the 'water damage' excuse and proceed to misrepresent this notoriously unreliable product to the next unsuspecting consumer. We now have a defective product, covered by a useless 2-year warranty that is not even paid for yet. I have written State Attorney General office seeking consumer protection and advise others to do the same. Maybe Apple and/or RadioShack will be forced to take accountability. Still looking for advice on where to go for help and/or protection.

Marcia of Lublin, WI September 13, 2009

I first purchased an "ipod starter kit" from Sam's Club in Eau Claire back in the late 90's. 350 without tax. Included software, ipod, earbuds, fm transmitter, and usb cable. It worked so well, I fell in love with it! Last fall, I noticed it started to malfunction so, I purchased a new ipod classic directly from Apple. No software, just ipod, earbuds, usb cable came. Shortly after purchasing the new ipod, I purchased a bose sound dock for a Christmas present for myself. 350 + tax and shipping on the ipod, 400 for the sound dock. (I save for an entire year, sometimes longer, to purchase what I consider one nice Christmas gift for myself.)

I have been online continuously trying to download the iTunes application since the time of my purchase to no avail. "iTunessetup.exe is not a valid win32 application". I have been to the "troubleshooting" page and tried absolutely everything recommended by Apple to rectify the problem, still nothing. After nearly two years of trying online, today I finally called Apple customer service to explain my dilemma and try to obtain a software cd-rom. After all my expense, I thought it would be proper compensation. Having to pay for an isp, leaving my PC on for days at a time uses a lot of electricity as well.

The customer service rep could only express to me things I already knew, try to charge me an additional 30 for some type of agreement, repeatedly put me on hold, and tell me there would be some huge expense for purchasing the software cd-rom I was requesting. I ended myself conversation with the representative as politely as possible. I told him I could not afford any more expense with an already defective product and that requesting a software cd-rom was my last resort to repairing the problem.

Michael of Barrie, ON September 3, 2009

We purchased my 15 year-old son's IPod at Best Buy in Newmarket, ON a little over a year ago (April 2008). I purchased the store's extended warranty. After our vacation the touch screen was only working intermittently and before that the earphone jack wasn't working at all so I took it back to Best Buy. They've had it for 2 weeks and just called my son and told him that it would be minimum 250.00 to repair and about the same to buy a new one when we bought it the price was around 500.00 CDN including case and extended warranty! . I have since found out that they cannot fix it - they say there was water damage. so the warranty isn't valid, but my son swears he didn't get it wet. They took a picture of the unit which shows some stickiness inside. He did not immerse it in anything. It may have been placed on a counter that had Coke spilled on it some time ago. How nice that Apple is covering itself by saying: Can't repair "water damage" when it shouldn't be selling an INFERIOR product that is damaged so easily!!!

I bet I could spill Coke all over any of the stereo equipment that I had in the last few decades and it would go on playing forever. But those guys have probably all gone out of business because they are as GREEDY as the makers of all these Apple products that are so sensitive to any moisture at all. My head spins when I think of all the money they are making by people who have been told that there is water damage on their Ipods and are blaming themselves for being careless with their products and resigning themselves to the fact that they will just have to fork out another 500 bucks or so!!!! It makes me so upset that it is so expensive to have these remarkable things (they are quite remarkable but the hidden costs are prohibitive). Who wouldn't want them? The Apple Corporation is like a drug dealer. Get these kids hooked on the technology at an early age and then keep them coming back for more and having to hand out more money. We can't afford to replace the one that was ruined. A valuable (expensive) lesson!! (Or just another one of the expensive lessons that come with raising kids these days)!! Unfortunately, the Apple Corporation is only one of a few hundred corporations in "modern society" that make money off the inexperience and of our children and their parents!!

stephanie of phoenix, AZ September 1, 2009

I bought a brand new apple ipod 4th generation and paid close to 300.00 dollars for it. the second day i bought it it would not keep a charge and i took it to the apple store in Dubai. they charged it. not long after that maybe two months later after returning to the states. It did it again.

I called apple they had put the warranty date in and said it was out of warranty, and i know the day i bought it cause it was on my birthday i bought it. they said out of warranty and nothing they could do but game me all kinds of advice how to recharge. I did it again and it worked, two months later it was totally dead and I have had not used it a good 3 months, but no help from apple. I am so upset to pay that kind of money for a item that never worked in the beginning.

Felina of Wilmington, DE August 29, 2009

I purchased my 30GB IPOD March 2006 and paid 300 for it. A year later the battery did not hold charge. I'll charge it and I could only use it for 40 mins at the time. As of right now It doesnt stay on for more than 20 mins. I took it to the Apple store and was told that because it was "too old" and not under warranty they would not even touch it.It is so frustrating to spend so much money on something that never worked properly. I agree with many others... Apple is a SCAM!!

Kris of Traverse City, MI August 19, 2009

I got an iPod Nano 4th G. for my b-day in Feb 09. The battery quit holding a charge in July 09. I contacted the warrenty dept and they asked if the water damage detector was discolored in the phone jack area. I inspected it and found the detector white, not pink or red. Apple sent me fed ex prepaid package and I sent the unit in for replacement/repair. 2 days after I mailed it, I received this email: " Your IPOD NANO (4TH GENERATION) has been inspected by Apple technicians, who have determined that it has been subjected to accidental damage or misuse, which is not covered by the warranty or an Apple service contract. Therefore your product is being returned to you unrepaired. You should expect to receive it within two business days along with a letter that gives details of this assessment. " Unfortunatly, that's how it always seems to work. It's all my fault !

Peggy of Columbia, SC August 10, 2009

06-21-09, I purchased a 4th generation iPod 16 gb nano. Within weeks (by 07-20-09), it began working improprly (to turn it on, you had to slide the switch at the top AND press the click-wheel, instead of just pressing the click-wheel). I called Apple and was impressed by the service I got. Then, the day Apple received the iPod, I received an e-mail saying they couldn't reproduce the problem and were sending it back. As soon as I got it back, I was able to reproduce the problem. It seems to me they didn't even look at it. After being on hold for 15 minutes, Steve got on the line and told me that they would "just take [my] word for it" because it was "a waste of time" to send it back again when they wouldn't be able to reproduce the problem. In the end, they are sending me a box to return the faulty iPod and when they receive it, they will send me a replacement, so I'll eventually get a working iPod.

cyndee of denver, CO August 3, 2009

I bought an apple ipod nano december of last year. it never charged properly, and I got continual run around from apple cust service, tho frankly, getting ahold of them is darned near impossible. their site is set up so that you have to spend hours navigating it, and then you are on hold for 20-40 minutes every time. eventually someone told me that I can take it to the store to have it replaced.

calling the store was another exercise in phone hell, but finally got a 12 year old girl who snottily informed me that I have to make an appointment since I am not buying anything new, "so everyone is treated equally". I have put up with months of frustration, cannot get ahold of anyone who cares at apple itself, and now am being treated like an inconvenience by the store. I will never again buy an apple product.

dalton of louisville, KY July 25, 2009

my ipod froze and when i plugged it into itunes all of my 350 songs were erased automaticily. I got really mad because it took me over three years to get all those songs!!!

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