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Apple iPod Nano





Apple

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Consumer Complaints

Salome of South Bend, IN June 28, 2009

I have an Ipod nano 3rd generation. I brought it about a year and a half ago but i've only used it for about 11 months. My first problem was way back in September of 2008. I was walking and then out of nowhere my Ipod shut off by itself. When I asked my for advice my mom said that maybe the battery died but my battery was only half used at the time. I couldn't get it to work until I plugged it into itunes.

So 5 months go by and then my Ipod does it again. So I fix it the same way as before. My next problem was that not only did it shut off by itself but now when ever I try to plug in my Ipod to ANY computor it won't work. And I don't just mean a computor with itunes either I mean the computor period won't recognized my Ipod at all and it won't charge my Ipod. The only way for me to charge my Ipod it to put it on my mom's charger. That's not even it either.

My sister has an Ipod 2nd Generation. Her Ipod has not had any problems so far. The funny thing is that we both could use the same cord to plug in our Ipods and mine still won't work. I was also down in Texas and once again my Ipod shutt off and then seconds later my ipod freak'n like restored itself. This is all just a bunch of crap. I so mad at Apple. It took me three months to save for that Ipod that I broght brand new at the Wal Mart. It costs me about 250 to by it Brand new just about a month or two after it was released. I not buying any more Ipods.

Nathalie of Ottawa, ON May 12, 2009

My brother both me an ipod a couple of months ago. I never opened it till 2 Weeks ago before leaving for a trip. I used my ipod 3 times and there is for sure a problem with the manifacturing. It no longer works. I am Very unhappy. I dont know why [they] would sell a product that will not work. I am still on vacation for 3 month without my music!

Ena of Johannesburg, OTHER April 6, 2009

Ena of Johannesburg OTHER (04/06/09)
I purchased an ipod nano 4gig (red) on 26 March 2009 to use with my nike +. On 2 April 2009 the ipod menu pad stopped responding it still sync runs but no response when pressing play, etc. I took it back to look and listen, but due to their 7 day exchange, and my ipod breaking a day later I know have to wait 3 weeks for the ipod to be send in etc. I think this is ridiculous, I bought the ipod to track my running.

R1599.99

James of Clearfield, UT March 31, 2009

James of Clearfield UT (03/31/09)
Bought a Ipod Nano for my daughter for Christmas (2008) and 2 month later the click wheel is inop which makes the ipod useless. Called there customer service and was told to send it in and they will replace it. Sent it in and three days later I get an email saying they were sending it back nfixed due to misuse. Received the Ipod Nano and reason was the moisture indictor showed it got wet and that voided the warranty no matter what was wrong with the Ipod. Ipod has never been wet nor is the problem related to the indicator. Ipod was working the night before perfect and failed to work the next morning.

Called customer service again and was basically told oh well your one year warranty is nall and void because of the indicator. They then offered to sell me a refurbished one for 129 plus tax and shipping. Let see I can get someone else turn-in (repaired) nano at a higher price than I paid for my brand new non functioning Ipod Nano (150). Scam and a half going on here!

There tech told me they tested the moisture indicator and they had to be in a bucket of water for a while before they ever indicated moisture. Funny that my daughter indicated moisture without even getting wet! I want some satisfaction for a two month old Ipod Nano that's suppose to have a one year warranty. Defect: Click wheel inop, worked up untill she went to bed and failed to work the next morning.

Apple voids warranty because they claim it got wet (not wet in my daughter bedroom). Proof Ipod Nano is defective: Scan the internet for click wheel being inop and problems with moisture indicator. Apple even claim there sensitive and shouldn't be taken outside. That is a joke an a half. James and Apple refuses to repair. They simply claim it has gotten wet! Biggest bunch of BS in the world! My daughter has only used it a total of 20 times since she received it and it has never been wet.

George of Shadyside, OH March 27, 2009

George of Shadyside OH (03/27/09)
December 05,08 purchased I-Pod Nano 8gig 4th generation from Apple.com as a Christmas gift for my son. He was walking home from school March 18, 09 and was caught in the rain, he had his I-Pod in his shirt pocket. The screen turned white ( the music still plays but you cannot navigate the menus ) Called apple, they insisted that I purchase Apple Cares Package ( 39.99 +tax ) before I could speak to the tech dept. Tech told me to check inside of the earphone jack for red color, the jack was/is white. They sent a postage paid box, the I-Pod was returned three days later, unrepaired. I called again, was told it was liquid damage, not covered by warranty. I explained that he was caught in the rain, they said that an I-Pod was delicate electronic equipment and should not be taken outside. I insisted on speaking to a supervisor, he offered me an E-Coupon for 30.00 off. Why would I purchase another I-Pod?

Vivienne of Kempton Park, OTHER March 10, 2009

Vivienne of Kempton Park OTHER (03/10/09)
New Ipod Nano does not charge with accessories I bought for my previous Nano. I have now been informed that I need to buy new accessories to be able to charge my Ipod. I find this totally unacceptable. I should have the option to be able to charge my Ipod or not when playing in my Ipod Hi-Fi, or car accessory. To make matters worse, I had a special song on my Ipod (which I had fully charged) which I was going to dedicate to my father at his funeral today, only to discover that my Ipod had stopped working altogether. I am totally disappointed in my new spec Nano!!!!

Not working at all!!

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