Apple iPod

On several events, the camera's screen goes black, and I haven't been able to use it. I am dissatisfied!

I had bought a new iPod, but I had put the language in Chinese. Now, I can't get in and it disabled me, but I had a password so I really need help.

A couple of my friends, and now my sister, have tried to sign up on their iPod. iTunes will not allow them to sign up without a credit card. It never used to do this. I never needed a credit card. Why should they?

Buying Apple products in India at present is not worthy. I find them not reliable. They can't be repaired on the very next of expiry of warranty. Replacement charges are sky high. You feel cheated when interacting with after sales support staff. They have great attitude. Too highly priced products have no value for none of your faults because of inherent product defects.

No one would mail me a simple Apple Care warranty! I was on the phone waiting with several people in several departments, speaking kindly and explaining that I would prefer a hard copy in the mail. They just couldn't do it.

I decided to call Apple Technical Support (1800-803-638) and make some inquiries to them. This can't be true that they will appoint such ruthless dealer. Their reply was very unhelpful and they said either pay the repair cost or buy a new one. They claimed that they only appoint the service center and have no control on the costs the service center charged their customer.

Anyone can see this is totally unreasonable and ridiculous that Apple is ignoring their warranty and responsibility on good faith and services to customer by appointing services center which is out to ruin their reputation as a reliable company that provide good after sales customer services. Indirectly it is also encouraging future customer to buy pirate good without warranty and forget about services. It appears that Apple is treating their customers as fool and idiot and their customers are not able to realize that the cost of repairs of ipad can be more than buying a new one. Under the consumer law, I believe I am entitled to my money back from Apple for buying this ipad and an apology plus an explanation. As the result of what happened, I am truly aggravated and have lost confidence and creditability in Apple as a reliable organization.

I bought my iPhone in the summer and was pretty happy about upgrading to a new Apple phone. And of course I had the highest expectations about the phone; a few months afterwards I started experiencing issues. First of all it locked and I went to an AT&T store and they took care of it, but soon afterwards I have these pop up that keeps appearing every 30-50 seconds, saying that "this accessory is not optimized..." The pop up is draining my battery, so I have to charge my battery twice a day.

The volume buttons on my phone do not work most of the times and sometimes I do not get any sound when I get text messages despite the text button being on. The phone does not pick up Wi-Fi; most of the time at my house so I am forced to sign in several times to activate the Wi-Fi. I have bought less expensive phones in the past and had a better experience than this expensive gadget. Apple needs to leave up to its expectations; otherwise, it will be a matter of time and consumers will lose confidence in these products.

I went to the Apple Store in Ridgedale, Minnesota and the rep told me it looks like my phone got wet at some point and is starting to corrode at the open area were you connect the charger. What a story. My phone has never got any liquids in it and the rep did say she cleaned it and she hoped it would help but apparently I am still having the same issues. She also said that they could not replace the phone because it was not under warranty and also because of the liquid issue being "my fault". I spent over $200 for the phone. I have 1 1/2 year before my contract ends. How can I operate with a faulty phone and Apple will not replace it? Who should I talk to?

I managed to download one track I paid for but when I tried to download a very expensive Christmas music I paid nearly ten pounds for, no success. What's going on, please? I can't afford a normal iPod so I thought this was at the time brilliant. It was my Xmas present from my 90-year old mum! I haven't got my Christmas music.

I called for a repair issue. They said my warranty was out, but my device had been replaced with the same serial number so they are no replacing it because the warranty is out. I asked to speak to the supervisor, who soon after hearing my story, got an attitude with me and hung up on me after I told him that he was not going to talk to me in that form.

I had a very disappointing experience at the Apple store on Saturday night (12/3/11). I had an 8:30 appointment at the "genius bar" to fix my iPod, which had mysteriously "locked up" several months ago. I went there and the tech rep looked in and said it was "fried" or that it was damaged from water. Ironic, and not true, in my view. I told him that it had locked one day while my daughter was playing with it. He suggested that maybe she put it in water. When I told him that did not happen, and told him I only use it when I run, he said that it was probably "water from sweat" that had caused this problem. I told him I had not been running for several days when it locked up and it had been working fine, he then said that it could be a delayed reaction.

He also suggested that wet "headphones" could have caused the problem. This had not happened either. The rep (and Apple) were incredibly unhelpful. He said I could turn this iPod in and get a "10% discount" on a new iPod. Wow, what a bargain. Or, I could replace this part for $79. I don't know of many companies that so coldly don't try to satisfy their customer. In this case, I did not do anything wrong to my iPod and am convinced it was a defective product. The right course of action would be to replace the iPod. The rep really did not even seem the least bit apologetic. I have learned my lesson from Apple and will make sure I don't buy products from them going forward.

I have bought three Apple products within a two year period. All three Apple iPods have stopped working. My first product was an iPod shuffle. After six months of using it only at the gym, it quit working. I returned it to Target where they replaced it but the replacement did the same thing three months later.

I bought an iPod touch. After about a year, I got a white screen. I looked the problem up on the internet and did what they suggested, nothing worked. I went to the Apple store and waited around for 45 minutes, no one assisted me. I called Apple technical support and was advised unless I bought a $29.99 support plan, they could not transfer my call.

Purchased an iPod, was pleased for a while. Then I purchased a new computer and decided to run Linux on it, very pleased with that as well. Shocked to find that Apple provides no Linux support for their iPod product, even though they provide Windows (a famous competitor of Apple) support.

Since I find the earphones uncomfortable (the ones that come with my new iPod 160GB), I tried other ones from other brands and they all failed to produce hardly any sound. The only earphone that comes out with the great sound is the one included with the iPod. Is that a new feature? The headphone jack is only compatible with that particular set? I have to bear the pain in my ears when I use the iPod earphones. Now, I just leave it in the dock. What a bummer, I won't be able to travel with my music.

I was expecting to be delighted with the Apple experience when I decided to buy my iPOD touch, about 2 years ago. Indeed, I had a wonderful experience. I am sure it would have been even better if I had bought it in an Apple store and I will tell you why later.

I received this small white box like I was receiving a jewelry. I took it with my two hands and started to feel the passion for something I only saw in pictures, at that time. It was like meeting face to face with the girl I only met in the internet. I didn't say Wow but Wauw (not sure it properly sound correctly) meaning that I was not only excited/surprised but I was astonished.

That feeling started with the box itself and how my iPod was wrapped. It was like a gift without the need of additional wrapping paper. I carefully unwrapped each piece and (I bet many customers did the same) I kept all of it and specially the box.

Needless to say that I waited for the initial battery charging, admiring my iPod and checking the initial instructions in the manual. I wanted to do things right the first time and don't want to mess up in the beginning, the same behavior I had with my first girlfriend, how I should interact with her (my iPod). The Apple experience continued with the initial set up and user friendly.

This experience continued when I started to go to an Apple store (real store and the internet). I bought cables and other accessories and was delighted again (I thought I had it all, but got more) with the environment and how easy was to purchase something in an Apple store. The salesperson didn't approach me, until I had questions in my mind (Do you train them to read our minds?) and I had the chance to experience and feel other products. When I decided to buy my stuff, the salesperson approached me and gave just enough information to help me make a decision and when I did, he took this little device from his belt, asked for my credit card and done. I left the store without going into any lines. I told everybody about this experience and found that I wasn't lucky because this is the standard.

I hear other people who purchased other brands saying why paying more for an Apple product when you have similar devices with similar performance? I say no way, it's worth every cent. I've loaded my iPod touch 3G 32GB completely, and enjoyed every moment I was very happy, until now. The iPod suddenly broke, stopped and did not turn on anymore. I took it to a service support and was told that the logic board must be replaced. The cost is not worth. You should have seen my face and disappointment when I was informed about this. I thought I had to replace the battery only. The same care I experienced when I bought it was not there, when I tried to understand and find a solution for the problem.

How is it possible that an electronic device gets damaged like this? I have other devices for many years and never had an issue like this! I see that this iPod is designed in California and assembled in China. You should design the components and manufacturing with same care. You design the device and the software. How convenient it was broken, after my warranty had expired. I started to think that even within warranty period; you may have found reason to classify it in one of those limited warranty exceptions. I am disappointed and unhappy! All experiences I described above are now dead and I am telling everyone about it!

I don't want to receive an email or contact to explain why this and that. I want the same experience I had when I bought my iPod. I want a reliable product, which can deliver the promise. I wouldn't expect this product to last forever, but 2 years only? Everything I bought in accessories and cables are useless and I spent more money with that than what I did with the iPod itself.

I am going to finish this with a very simple concept you must keep in mind. My money (the one I used to buy my iPod) had no defects. It keeps its value no matter what (of course, it depends also on what you've done with it) and Apple is getting more money when it uses my money to develop new ideas. The value of my money will last forever. It will work forever and don't have limited warranty.My money has no defect so why should the device I bought with it have it or don't deliver on its promise anymore. My expectations are very low at this point. I just want my iPod working again.

I purchased a new iPod Classic 160GB around 1/1/11. Several weeks ago, it wouldn't charge up after the battery was run down with use. I sent it into Apple because it was under warranty. They returned it stating, "There was internal damage related to a liquid spill, evident by the pink/read color of the liquid contact indicator (LCI). The LCI is located inside the headphone jack."

There was no liquid spilled on this iPod, though there might have been dew that formed on the iPod from camping trips. I also used this iPod to ski last winter but kept it in an inside pocket. Perspiration from skiing would form on the iPod during the ski day.

What troubles me is that they can make a simple diagnosis and tell you it isn't covered under the warranty because there is a residue on the internal headphone jack connection. I feel this is something that is part of using portable players, they get moisture on them, and Apple should support this product under these uses.

I purchased an Apple iPod on12/06/2010 and I also purchased a 2-year care warranty from Walmart. I registered the product online and it shows my contract status as active. My coverage is good until 12/05/2013. The coverage includes damage from normal wear and tear, mechanical and electrical failure, defects in materials and workmanship, and accidental damage from handling. This is the main reason I purchased this warranty, but Apple wants to cheat everybody because if it's damaged by accident, they will not honor their warranty and want to charge you to repair it even though that's what the warranty covers. I really thought Apple was a decent company but I now see that they make a cheap product, charge a lot for it and gouge the consumers by not honoring the warranty and charging to repair it even when it's covered.

I bought an iPod 32GB from Jarir Bookstore, Qatar. After a few months, the instrument wouldn't start. When given to Jarir Bookstore for them to check as it was still under warranty, I was informed that the display board is not working and is not under warranty which will cost me nearly 75% of the new one. What is the use of a warranty if i have to pay the cost of a new one.

I am an Apple customer. I have purchased an iPod classic from USA (**). Unfortunately, the machine is acting in a way which it should not have. I went to get it repaired from an Apple authorized service center in India at Ahmedabad Gujarat, but I was told that my iPod can only be replaced when I pay 50% of the total cost and on too, I will get the same model. I have no issues in paying the money, but then, why am I being forced to use an old technology when something new is already in the contemporary market? I had been a great fan of Apple as a brand and was an unofficial brand ambassador by promoting your product to my peeps, family members and colleagues. But this unsatisfying product support has disheartened me to the core.

Once the sale is done, the customer and seller become unknown to each other. I do not think this is the policy which Apple, as a brand, knows. I know it for sure from my past experiences and by watching the popularity of the company. I request you to please look into the matter and give me the best possible solution for my situation. I am anticipating a positive revert.

In December 2010, we purchased the 4th generation iPod and the iPhone 4 with high expectation of the quality of the Apple product. We were highly disappointed when both have been damaged from one drop. Both of the items were both in protective cases. I do understand that the damage is considered physical abuse; however, they were not physically abused. Therefore, the accident was normal expected use of this product.

I am completely unsatisfied with the products durability. Both of these items are less than 30 days old and I am being asked to pay excessive fees to repair them. I was also informed that the insurance offered on the iPod doesn't cover any physical damage. I would like to have both items repaired at no cost due to no physical abuse and the short time I have owned them. The design of the new models has major flaws when it comes to durability. We are not asking for a new phone or iPod, but for them to be repaired at a more affordable rate. We have been loyal customers to this company and I would appreciate the same loyalty.

The glass screen caused abrasion to my daughter's hand with cuts and the physical damage was to her hand not the product. The product is no longer usable due to the broken screens. Due to problems, my recommendation to purchase this product has changed my personal view in regards to the quality and the rock-solid stability according to the statement about your product on the Apple website.

I purchased a 6th generation iPod Nano 2 days before Christmas 2010 for my daughter. I had purchased one last year for my older daughter. With all the advertising by Apple and its third party stores, Apple led everyone to believe that this new generation was an upgrade to the previous version. However, upon using the iPod for one day, we realized that Apple removed many of its features from this version. This new iPod does not have an On/Off switch, only a sleep feature. There is no camera or video camera on this, there are less fitness features and all the games were removed.

This new iPod is not any better than the less expensive Shuffle. Apple will not back up their product since I did not purchase it through their website and Target will not return the item because it has been opened. Apple has violated the trust that consumers place in them by advertising a new generation of iPods that is less superior than previous versions.

I just updated my iPod touch to 4.2 and a USB cable that I bought online would not work. It says "charging is not supported with this accessory". What ** is this? It was working just fine for two months and right after I update it and my iPod restarts it says it won't support it. ** you Apple. You really had to ** customers just so you can make them buy your overpriced USB cable (which is a ridiculous $19.99).

My iPod touch has cracks in the screen all around the edges. It's only three months old. I left it in my car overnight and found it like that the next morning because sometimes I charge it there with the car charger I bought from Apple. My only explanation is that I did drop it earlier in the day from my bed at a height if 18 inches but it didn't crack the screen then.

I figured maybe the cold might have been a factor being that it was around 30 degrees the night before and in the morning I found it cracked. I wasn't concerned because it comes with a one year limited hardware/software warranty so I called and explain the situation. My response from them is that they don't cover accidents and any physical damage is considered accidental.

Though I was kind of surprised and a little ticked off, I figured "That's okay becuase I bought an extended warranty through Wal-Mart. So, when I called the Wal-Mart N.E.W. warranty company, they said that their warranty doesn't go into effect until my Apple warranty runs out. I asked, "Do I have to what a year until you can replace the cracked screen on my iPod?" He replied, "We follow the same warranty as Apple's so it wouldn't be covered by Wal-Mart's extended warranty either." I then called back Apple's customer service line and asked, "Do you offer insurance on physical damage or maybe screen insurance? Kind of like auto insurance companies offer windshield insurance?" Again, there answer was no. And they suggested that I buy a new iPod touch. I said, "This one is only three months old." It was purchased just over 90 days ago.

The line went quiet for a few seconds. I then said, "Wait a minute. You offer limited hardware coverage in your warranty?" He explained to me that hardware was the operating system and software is the apps you download from our iTunes site. I said, "The last time I checked, hardware means actual physical components, something you can touch and feel."

Ever been to a hardware store? Like buy a rake or maybe hardware for a manure dispenser?" His response was, "Well you can always purchase a replacement screen for only $149.00 + shipping and handling because it's an out of warranty repair." My reply was, "I spent $299 for this device and you're telling me that the screen is worth half of its value?" He said, "Oh no sir. That includes labor." I went online and was pricing the screens for Apple iTouch. They go for around $7. Of course it's made from a third party company but it's relatively inexpensive.

I can't see Apple paying much more and if anything, they probably pay less than that but I can't be sure. At this time now, I have become a little aggravated and impatient because I'm getting nowhere as far as them not budging or working out some kind of resolve. You know, I would gladly purchase some kind of screen insurance through Apple. For example, let's say $25 a year to start with and maybe a $50 co-pay, but this is what's bothering me. They don't offer screen insurance because they just don't have it. Maybe because they figure it's another way to make money from their consumers and it's more profitable this way rather than offering physical damage insurance. This is just my opinion. I haven't actually done any research on this. Not yet!

Now, the phone service rep is only doing her or his job. I'm sure they'll soon forgot about me as soon as she/he gets to the next calling customer or two. It's like yelling at a wall. Getting nowhere. He did make one suggestion though before the conversation was through. He suggested that I should go to the nearest Apple Store, not a dealer or store carrier but an actual operated and owned by Steve Jobs I'm assuming. He helped me with finding the nearest one, only 45 miles away. I've been there before and is about a 45 min. drive. Then I should explain from the start again to another rep face to face with my iPod touch in hand. "Maybe they can help you out," he said. What bothers me the most though is how they gave me a sense of security.

I really thought Apple would just be on top of my problem and maybe I would have to go to the Hingham store and wait a day or two. I would be more than happy to do this. But they don't have, offer or even warn you, in large print about this. We all know that the tiny print in their legal paragraphs say it somewhere but really.

How many of us read every legal statement that's printed in extremely small fonts from beginning to end before we purchase items that have legal paragraphs? I think that a bold print of common or obviously potential issues should be required. And the iPod touch has been around long enough for Apple to have seen this unwanted trends or pattern of complaints. I have done some research online and I am definitely not alone.

Oh and one more thing, I was going to give this iPod touch to my niece. She uses it for educational purposes like the app that lets you look at the night sky and identifies every star, galaxy, visible planet. But now she's going to have to look at the visible universe with a crack in it. How ironic is that. There's cracks people slip through and there's cracks in companies policies and what not. But every crack can either be filled, fixed or bridged. I appreciate anything you could help me with and hope you a happy new year. Thank you again.

P.S. I did say maybe the iPod touch is defective physically but again he said "Any physical damage is considered accidental and is not covered by Apple's limited one year warranty."

I purchased Apple Ipod classic 160GB on 8th Dec.2010 in Sharjah & returned to Mumbai-India. Wanted to charge it before use. That time I noticed that Menu ring has popped out a bit. Also SR no is not engraved on the back side of product. The product quality is suspect. I am planning to take the product to Sharjah and show to Shop staff and request for replacement with a better piece.

Capcom has launched an app (presently (Nov20th 2010) as the most popular game application. The application is owned by Capcom and is entitled "Smurf Village" for iPad. This application (although free will try to get the consumer to spend 5 dollars right away after fire up and wants to sell Smurf Berries at anywhere from $5 to $60 dollars. My wife tried to say no and still got charged the $5.00 on our credit card. If you look at the ratings and choose "Most Critical" you will see many people duped (and mad about) this deceptive app. I all fairness to the description it does state that it charges real money and that it has a slight flaw that it will not ask for the password in order to charge funds and it blames an apple glitch for this

"OS will keep you logged on for 15 minutes after you download the app. Additional purchases won't require a re-entry of the password during this 15 minute interval. This is a function of the iOS software and not within our control."

Well, this is like putting a loaded gun in the hands of kids as they have rung up bills of 60 and 100 dollars. If you read any of the critical comments and as for a complaint to Apple? It is very hard to find a place to complain and my suggestion is to have a flag button to alert Apple about apps like this. I would imagine this problem as Apple grows more and more popular to see the app go to this site.

As well, my wife has also said she declined it and it still put the charge through Apple says no refunds. Look at the age of the kids allowed to play these games as well, If it can deceive an adult then your kids are easy targets http://itunes.apple.com/us/app/smurfs-village/id399648212?mt=8

Back in 2008, I purchased an apple iPod touch 8G for $200.00, $50.00 for the one year warranty. It was a great product, besides a few, minor problems with iTunes. Then it started to sound fuzzy, and then eventually the right headphone wouldn't play any sound. After trying different headphones, I came to the conclusion that it was the headphone's jack (which I was told was a common problem for the iPods). So, I took it back and had it shipped to be repaired. Expecting my iPod back in about a month, I waited.

When I received the call that it was back, I went and got it. But there was a problem. According to the note, "The iPod sent to us was not fixable. Therefore, we have replaced it with a new product. This will end your warranty as of today's date." So, I was confused why they can't just replace the jack. That's not difficult. Instead of fixing the problem, they sent a new one on propose to end my warranty. Well, my new iPod touch lasted three months before the headphone jack went out. Now I have a bad iPod I can't stand to listen to because of the faulty jack.

This is latest product, being said the one having up to date features than 3G.i.e specially camera for video recording, and communication. Price paid INR 15400/-.purchased today i.e. 26 October 2010.india. The packing box has one piece of iPod touch, a simple head phone without mic, data transfer cord and a book let of instructions.

I wonder how the so called multinational brand product designer thought what is required minimum peripheral to be kept in box to use the system. I was shocked to learn that that mic is not part of the head phone set, I have to buy separately. Wonder is that apple gives headphone with mic for 32 GB set but not for GB on what grounds. Its 32 GB machine supposed to record good voice but not 8GB? I really wonder what is the basis for deciding the minimum-gadgets to be kept in box?

Considering price a not a limitation, the bare minimum expected from a customer is that apple provides as an expert in the audio/video systems the basic minimum wonder. If I require headphone to listen to good music without external disturbance (in spite of having machine speakers), why same philosophy is not applied to recording with m things to use the functionality. High end version gadgets can be optional. Remote mic with the head phones gives in clarity for the call receiver. This type of gimmicks for extracting back door money for as optional spares is done by road side ,flyby night vendors but least expected by apple.

I trusted apple, bought apple, at whatever price is asked to enjoy as satisfied customer the functionality offered. Then why I should be deprived off after purchase. It's tantamount to breach of trust. I explained this to customer care manager MS SLIV, got convinced but could not resolve due to admin limitation. I had lodged complaint ref. no. F1A3947864.

I feel now that I am cheated by apple. To put facts ,32 GB machine specs do say same as that earphones, silent on remote mic, same as stated for 8GB specs, but the packing contains hear phone set with mic. If I do not get this resolved, I have no choice but to freeze my dissatisfaction and do not hesitate to share this bad taste story.

I called technical support for help with my iPod problem on October 21 around 7:50. First he told me I should take my iPod to the Apple store. Then he claimed to put us on hold but cut us off. Then I called back and got a message the Apple technical support closed at 8:00. I needed my new iPod for the weekend trip and was not able to get it fixed due to his awful service. I was very frustrated with his lack of customer service.

My iPod classic gets old so I was thinking to get another and I saw Recycling Program and it says I can get 10% off discount. It says I can bring it to Apple retail store or mail it to them. Since I don't live close to Apple store and I don't have a car, so I chose to mail it to them. I expected to get 10% off discount coupon. However, I've waited for a month and I still didn't hear from them so I sent message when I'll get my 10% off coupon.

She replied to me: "Hello, As stated on Apple's iPod and Mobile Phone Recycling page, you must bring your old iPod to an Apple Retail Store to receive your 10%.

And I looked it up (well I did couple of times before) and it doesn't say I don't get 10% discount if I mail it to Recycle via mail. If you don't live near an Apple Retail Store, fill out the form below to recycle your iPod or mobile phone by mail. The 10% discount is only available at Apple Retail Stores and looked it at more carefully and thought that last sentence what she was saying.

Please reference the Terms and Conditions of the program." Well I understand but I didn't expect this at all and I feel like they stole my iPod.

I feel like they stole my iPod and I couldn't get 10% off discount and now I don't feel like I want to buy it from Apple store even though I do love iPods. Also, the program says that you don't get discount if you don't live in some urban place. This is totally unfair.

My iPod touch has an app store (as all iPod touches would) and when I went to go buy an app, the purchase resulted in my app store being gone from my home page. Also, the app I purchased is frozen, not loading, and if I buy another app, it also I am angry and I want answers as soon as possible.

I purchased an Apple iPod Shuffle on December 10th, 2009 from the Cristiana Mall in Newark, Delaware. Two months later, I noticed the iPod buds would not let me control the songs or the volume. Six months later, my iPod did not work at all. My husband brought the iPod back to the store and was advised the iPod had water damage and the warranty did not cover that. After my husband advised the salesman that I had never dropped the iPod in water or worked out in the rain, the salesman advised that it must be sweat that caused it.

The iPod is attached to the outside of my clothes and has the buds inserted in it when in use. My husband asked how sweat would get in. The clerk advised, "It is not full proof." My husband then asked, "Well, what are my options?" He was advised, "Well, either you can throw it away or I will." I had an iPod for nine months that I spent $60.00 on, bought a charger for another $38.00, and spent $200.00 in music for Apple to state 'just throw it away'.

I have noticed a trend with iPods, having owned 5 so far and I believe iTunes' frequent updates cause older iPods to malfunction (on purpose). It is just too coincidental that at around the year and a half mark for myself, as well as others, the iPods tend to malfunction. My present iPod, a 120gb model, was making a strange grinding/clicking noise that others assured me was a "bad sign". I was still under warranty for another month, so I made an appointment at the Apple bar (whatever it's called) and went in. The music in the place was very loud and I told my "genius" my concern. All he did was turn it on and put his ear to the back of it and listened (in the same loud room) for a minute and twenty seconds, then he assured me it was "fine".

Now only a few months later (after the warranty expired, of course), my iPod is no longer functioning properly. After losing all my files (some of which I cannot replace), I have reloaded it twice. Last time, it just froze during play and after reset, I found all my files gone (again). Now, I've reloaded it again but I can only fill it up to about 100gb and that number seems to be shrinking everyday. I ran diagnostics on it, but that didn't help and when I called for assistance, they informed me that I would be charged for any technical support as my warranty had expired (even though I informed them that I had called attention to the said problem before the expiration date). I cannot find any contact at Apple to log a complaint.

My iPod shut down and won't start again. I bought it in December 2009 and now in August 2010, it doesn't work. I was using it while working out and it began a high screech noise. Then, the screen turned white and discolored. It then stopped working in about 1 hour. I paid $179 for this 16 GB iPod and under 1 year has lost its use. I am in construction and we have an industry product warranty up to 10 years. What happened to the technical industry warranty? I train extensively and will not buy another product and will let everyone know. I read that it cost $110 for Apple to repair. What a rip-off. I will buy MP3 now.

Purchased an iPod for my son. Had the iPod roughly 15 months and then it stopped working. I was told by Apple that it was out of warranty and would cost too much to repair and my only solution would be is to buy another one for an addition $100. Funny, but it seems to me that a company like Apple should be able to produce better products or at least have better free service plans (since their products are claimed to be the best). Almost every person I know that has an iPod has had a problem.

I got my iPod Touch as a gift last July. On October, it just turned off. I thought that it was out of charge, but it didn't charge at all. A week passed and it still didn't got any energy, so I called the costumer service and got everything to be shipped via UPS. When I got it back, there was a letter stating that it got wet and could be repaired for a huge amount of money. The truth is it didn't got wet, it doesn't have a scratch on in, and it is just standing there in my drawer because they didn't want to fix it. It is supposed to have a year warranty with the company and 3 months with the store. But I was a week late when I took it to the store. That's why I called Apple Store. I want my iPod back.

I purchased an iPod Classic 80 GB back in December 2008. I put about 30 GB of music on it before it went completely dead, which was in December 2009. Since I was within the warranty period, they replaced it. Now it's been a year and a half since I've had the replacement iPod and only used 30 GB of space. I can no longer add new music. I restored the iPod to original settings several times and each time when I hit the 30-GB mark, it would reset itself, wiping out all the music. I went to an Apple store in Charlotte, NC and was told that it's a bad hard drive. That it was bound to happen because I use it a lot. I explained that I only had it for a year and a half and customer service explained that it's a common issue and they will replace it for $120.

It seems that iPods can not really hold over 30 GB of music even if it's supposed to hold 80 GB. I spent a lot more money for the 80 GB so that I could carry a lot of music around with me. I could have easily spent less money and purchased one with less GB had I known it's a common issue. To me, this is a company that does not stand behind their products and hides behind their warranties. I am forced to use my 80 GB iPod as a 30 GB iPod. I spent $250. If I would have known this was a common issue with the 80 GB iPod, I would have purchased a 30 GB for $150.

My "Apple Experience": I am a new Apple customer (just over a month), and was hoping to be a long-term one. Based on what I've been reading / hearing / feeling about Apple, I expected atleast a decent customer-service experience, if not an excellent one. I pre-ordered an iPAD in May 2010, and have been very pleased with the product ever since I received it. I did not require any human interaction from Apple on that purchase.

I ordered an iPOD on Jun 11, 2010 as an Anniversary gift for my wife through Apple.com/ca. Since the Anniversary date was just a week later (June 18), I called Apple's 1-800 service line to check whether I needed to do an expedited order or was I better-off going to a local Apple store to buy it. Apple's representative over-the-phone told me " ships within 24hrs, delivers within 5 business days - and since the product was in stock for sure I'd receive it on or by Jun 18, so order it online, regular shipping!" So ... I ordered iPod Nano on Jun11, 2010 through Apple.com/ca. The following day, the online order status showed an expected delivery date of Jun 17 on the UPS website.

Today (Jun 17th) I checked the order status webpage to find that the expected delivery date has been pushed to Jun 21. I never received any notification email from Apple or UPS to that effect (probably they don't send one). I told myself "no big deal"; I'll call them and they'll fix it! After all, this is Apple. After 45 minutes of holding the phone line (1-800-) around, I get the privilege of reaching the most unwelcome and uninterested voice, understandably very busy. Busy enough not to even greet or show a bit of gratitude (on behalf of Apple) for being on hold for of an hour!

My simple question was whether she could make this iPOD reach my destination by Jun 18. If not, I was going to cancel the online order and go to an Apple Retail Store and buy it today. Her response was that there was no way for Apple to contact UPS; even if I cancel the order I would still receive the package as it was in-transit. Also, I must return the package un-opened. Then she promptly put me on hold for a minute, returned back and informed that my order has been cancelled. I asked her where I should send my complaint regarding the process, and the reply was: apple.com/support, and then find it yourself. Then she informed that she could not "waste" any more time on my call.

Right now I am disillusioned with Apple. I have had multiple bad experiences with apple. They sent me an ipod that didnt work and it took them a month to get me an ipod that did work. It took about six phone calls to sort out the whole thing. My ipod experienced problems not working when I had it for less than a year which fortunately was covered under warranty. My current issue is I started up my computer and I opened my itunes to find all content is gone. Everything is gone. I dont know how to get it all back. I cant get the issue fixed unless I pay 50 dollars.

I have to say Apple needs to improve customer service. It shouldnt take so many calls to sort out an issue and they shouldnt charge money to help people with their product. Other companies dont do that. Furthermore, there are no phone numbers avilable unless you sign in and go through the process of identifying the issue, then you might get a phone number for 50 dollars. I think its time to look at other MP3 players...

Although I am very satisfied with the Ipod I have had for some time, I feel utterly ripped off when it comes to the Ipod headsets. I don't handle them roughly, dont twist them or anything of the sort, and after one month or so of use, one of the earphones systematically goes dead. I am starting to wonder if this was not deliberately done to help increase sales. They are poorly and cheaply manufactured, and one can easily see that, making the wiring vulnerable to distortion and ultimately, breaking

ipod is not working fine. it is showing lock on the screen. we are including your local service centre unable to open lock. pls. tell me what to do?

When the resync process completed, i detached the iPod but found there was NO music on the device. After attempting to restore the Ipod several times, I gave up and called tech support. They informed me that my iPod was beyond the warranty period and I would be charged if I chose to continue to seek their support. I agreed and when I explained the problem to the tech rep, he has me try a few things, none of which worked. He then told me the iPod need to be repaired at a cost of $129 + tax & Shipping. I informed him that it was THEIR UPGRADE to iTunes which caused my iPod problem! They said I had no other recourse than to repair or re-purchase a new iPod. At that time I said I would have to consider that and decided to notify Consumer Complaints.

It sure would be nice if Apple could think of producing and selling ear-buds separate from the in-ear headphones. To pay $93.00 CAD for a new set of ear buds is pricy and I am **. Think: I will get the laptop I promised my daughter as a graduation present somewhere else. Way to go, Apple.

A year ago my husband bought me an Apple iPod for my 60th birthday. He had doubts about the iPod but I wanted to keep up with the latest technology. We sent the phone back because it didn't work right and they said they would fix it. I have had nothing but problems with it since I got it. I was trying to get a hold of Apple since I believe they should send me another phone.

I paid shipping the last time to send it back and it still does not work. It won't shut off and the batteries are run down all the time. It skips and sometimes it won't turn on at all. I was so excited about getting this phone, so the least I expect them to do is replace my iPod with the latest music since I will lose everything that's on there now.

I will not spend the money again to send this back. I want a new iPod and I will discard the other. I also bought an arm band for that iPod which broke and you can no longer purchase an armband for that iPod. So I would like the armband to come with it since I do a lot of walking. I would like the iPod in red if you have it. Please send this to Apple. I would like this as soon as possible. I can't walk without my music. I have noticed a lot of other complaints on the iPod. I hope this does not get ignored. I have several disabilities and music helps me get through the day. I had both my knees replaced and the music is what helps me.

I use their iPod Touch to synchronize calendar and contacts with Microsoft Outlook on an XP platform. My computer crashed. I installed iTunes (the interface for synchronization) on an identical system but apparently, the newest version of their software doesn't sync up and doesn't even look for the Outlook data. Many users have checked in on this complaint and Apple is silent on this issue. An option is to obtain paid support but when an error is this glaring and pervasive, I think the vendor has a responsibility to at least discuss the issue. Apparently, they don't discuss anything unless you pay them. If I was the only one with the problem or if it wasn't of such a rudimentary nature, I would consider ponying up some money to get it resolved. I am extremely disappointed with them.

Stay away from any Apple product. I got a very expensive iPod, Model A1288. It seemed to be a decent unit and was working fine until I was prompted to update the firmware. In the middle of the update, an error occurred and the iPod has not worked since. I applied all suggestions from the Apple support site, I went to an Apple store and their tech couldn't fix it. They suggested I buy a new one. I called Apple and they quickly told me that my warranty was expired (by 3 months) and that the only thing they could do is try to fix it for me at my expense. This unit was never abused and was working fine until the update. Apple sucks stay away!

After you buy an Apple iPod or iPod Touch, you find out all the conditions Apple imposed before you can use the product you purchased. You must register the device. You must accept an agreement that allows them to collect information about your computer. You must open an iTunes store account. You must tell them your industry and job title. You must provide personal and private information. You must give credit card information. You must update to the latest bug filled version of iTunes.

None of the conditions are made clear to the consumer prior to purchase. Not only that but they change the conditions even after you have done this once. The federal and state governments must ensure Apple makes all the conditions clear prior to purchase and must prevent them from changing condition after the customer has already complied with previous conditions. Consumers have the right to know all this information prior to purchase.

One of my Christmas presents was an iPod Touch. It connects to the internet at Best Buy where my son bought it, but not outside the store. My son also bought the Geek Squad Black Tie protection plan. It's 03/10 now. I have been to the Geek Squad at Best Buy 3 times. I was told to do something different to connect every time I stood in that line, and obviously what I was told to do did not work. The last time I went, I was told for a price, they would come to my house and get it to connect.

Apparently, I need some secret code from Verizon or from the modem that I got years ago when I set up my wireless internet. I was told by Geek Squad that the only way I would get my iPod to connect to the internet would be to have either them or Verizon come to my house to set it up,for a price. To make a long story short, I have a very expensive mp3 player. My son pays $40 for his mp3 players. They sound the same. They go through the wash, he buys another one. I could have bought 10 of what he has. I could have gotten 1 of what he has for Christmas and $360 of something else for a present.

Bought an iPod Touch in January 09. 13 months later it's broken and the store says, "Tough luck." Liquid sensor tripped. We only went walking with it and also in the iPod dock in our bedroom, so the moisture drifting into the bedroom from shower ruined it. But the Apple store sells tons of bedroom docking/clocks. Apple is a total scam. Beware, everybody is having these same issues. 20/20 needs to report this. Also, extended warranties are totally useless.

After buying an iPod classic in 2006, I have had to replace it three times. Then, out of nowhere, the last replacement shut off while in use. Of course, I connected it to my computer, but it did not respond whatsoever. So I took it into my nearest Apple store, and the best they could do for me was to tell me to buy a new one, because it was out of warranty. They were downright rude and arrogant. I have been a loyal Apple customer for years, and that's all they could do? I went home to try and find an email address on the Apple site, and lo and behold, there wasn't one. I called the number for Apple support, and they were just as rude. I would advise everyone not to buy an Apple product.

I purchased new download for iPod touch. There's error with download. I then called Apple and was instructed to uninstall Apple from my computer and reinstall it. I expressed to the operator that I feared loosing over 1500 songs that was in my library where she assured me that it would not happen. Six hours on being on the phone later, 5 different people at Apple, I have no library and was told too bad, the music is gone. I will now have to upload it all over again. Not ok! When I asked for a supervisor, I was told there is not one. I have a brand new IPod with no music on it and unlimited hours are required to restore all music.

I am in my second Ipod. The first one I bought (30GB) never really worked well and when I took it to the store they would not even look at it because it was not under warranty anymore. He recommended a upgrade and I was stupid enough to get another Ipod. This time I got the new Nano, the one that has video, radio etc. I bought Saturday and Monday I was ready to use it put it in the kitchen counter and came back to a cracked screen (my yorkie was the only living creature in the house besides me at the moment). I immediately called apple and they said to bring it to the Apple store where they told me they could not do anything about that. Very rude unhelpful people by the way. Needless to say I am very upset about this matter.

This complaint is concerning Apple, Inc.'s iPod Classic (IPC), MP3 player. After downloading 9.0 software onto my PC in Apple's iTunes program, my iPod Classic (3rd generation)was corrupted! The hard disk is "fried" This has happened to all owners of older and newer generations of iPod classics.

On or about the first week of September, 2009, (at least this is when it happened to me) owners of the IPC models after having downloaded the updates of iTunes 9.0 or 9.0.1 versions on our PC's, experienced the horror of having Our entire IPC crash. What happened is that after downloading the updated software it corrupted the hard drive/memories of Our IPCs. Our entire music, pictures, artwork, videos etc., have been erased. EVERYTHING IS GONE without the ability to restore. My $275 purchase is now a useless piece of metal scrap, a paper weight at best!

Insult is added to injury in that if you are not under warranty period (I am not, I bought mine in 2006, 3rd generation) you can not even e-mail Apple using its Technical Support e-mail address (which is Apple's only method for reporting tech problems). However, for over a $100.00, I could purchase the privilege of speaking with a tech support person when they get around to taking my call. Those who are under warranty, who have been fortunate enough to speak with a tech service representative, have been told they (Apple), have no knowledge of this issue and do not believe it is a problem with Apple. Instead, their advice is to run through a litany of diagnostic and other assorted battery tests that have proved to be fruitless.

Many of Us have tried every avenue suggested to get Our IPC s operable again but each has proven to be futile. Personally, I am not computer literate, and, I would venture to say most owners of the IPC are not.

We are incredulous that an organization like Apple would treat its customers this way. It is unfathomable how a company such as Apple would not have tested their own software for compatibility and other possible harmful issues with ALL of the electronic devices in which is intended to be used with; the 9.0 software apparently is only affecting the IPC models.

I have two teenage sons who have an older model Nano and a new model Nano and have no problems with the 9.0 software. This software has affected IPC owners on global basis because it was released through Apple's iTunes site devastating thousands (perhaps millions) of its customers over the loss of Our beloved IPCs.
Astonishingly, it has even been suggested to some (from postings in the Discussion Forum) that it is not Apple's problem what has happened to the IPC and that We should buy a new one. A lot of us are beginning to feel that there is some kind of conspiracy going on here. Did Apple make the IPC so well that they are not breaking down and being replaced? Does Apple have a glut of inventory that they need to sell? Is Apple trying to keep competing and/or similar electronic devices from being compatible with iTunes (as has been suggested in some of the posts in the discussion forum?)

All I know is that I lost over 7,500 songs, pictures, artwork, and playlists that I had painstakingly composed. Worse, even, the better part of my 7,500 songs was not backed up on disc and not in my music library on my computer because of an earlier crash I had on my computer hard drive. Additionally, I have purchased hundreds of dollars worth of music from iTunes which is now GONE. Will I be able to re-download this music? Or, will they try and charge me again for it.

Please, please, please, I pray that someone with the means to investigate this matter reads this and takes pity on us owners of iPod Classic Models. Apple Needs to be put on notice this problem can no longer be kept covert. If anyone is interested in what I am talking about I direct you to the discussion forum. Once there, under "BROWSE SUPPORT", choose "iPod + iTunes, then under "SUPPORT SERVICES" choose "Discussions" and then, see "CHOOSE TOPIC', click on "iTunes 9 upgrade iPod Classic is corrupt without ability to restore".

Here, you can view all of the posts that so many of us are venting our frustrations and dismay with Apple. There have been over 30 thousand views on this topic. Incidentally, I tried to post a message for others to read that they should filed complaint both locally and nationally, and it was immediately taken off the message board. So, I know they are aware of the problem! I am out the cost of my iPod Classic which I paid over $250 + tax for and have spent at least $150. in the iTunes store for songs that were on my iPod only because of an earlier computer crash; my library was not backed up before the crash

my less than 3 month old 9 gen ipod went blank while playin music and never turned on again. i have plenty apple products but not after today.

I received an iPod for Christmas. As soon as I received it the screen was blury, making it impossible to use. I returned it and the new one didn't have anything wrong with the screen but I was unable to download any music onto it. For the second time and the third one I received had little battery life requiring it to be charged evry half hour! For the third time I took it back and it was fine for 6months until now it! The battery doesn't last and I constantly have to charge it.

Not only has this caused me much inconvenience but I now have ANOTHER iPod which is practically useless!!

NO RESULTS - Still can't get in and they're treatening me that If I don't have the code the computer is going to REMOVE music I PUCHASE THRU THEM OFF MY IPODS! WHAT A FUNKY JOKE, I paid for it, I should OWN IT! NOT ITUNE! WILL NEVER EVER PURCASE ANOTHER APPLE PRODUCT AGAIN!

I have a refurbished iPod Shuffle (2nd gen). Everything seems to be working fine on iTunes. Songs are on there and playing. The iPod charged, but I am unable to upload songs from iTunes to the iPod. I went through their ENTIRE 5 Rs troubleshooting guide before I dared to call customer support. None of those tricks were worth a darn. Then I called and spoke to Ahmed in India. He tried a couple things then declared that my iPod was broken and I needed a replacement and he set up an appointment for me at the Aspen Grove Apple store. I was alarmed when he gave me the information that unless I was there within 15 minutes of my appointment time I would not get help that day.

I arrived early and was further alarmed when I saw that so many people needed help that I would have to wait until my turn was called. They actually have Symon boards in there with names queued up on them for each TYPE of product service! What is going on with that? Do I want an Apple computer? I'm starting to think NOT. Then the tech at the store proved to my iPod worked just fine by uploading songs from his Mac. He claimed it's my computer -- my hard drive is corrupt or something! Well, I ran CHKDSK /R and it's not corrupt.

The other suggestions he made COULD have been tried by the India tech but weren't. I tried them anyways. One I had already done myself. Nothing worked. Now, due to my warranty limitations, if I want more "help" I will have to pay for it. I feel I have been stalled and brushed off. I have spent lots of time and trouble on this and I am not going to pay money for something that should have worked right out of the box. Especially when I was introduced to the horror of Apple trouble by visiting the store and seeing for myself how many people need help and what Apple has to do to keep all the appointments straight. It's ridiculous!

I bought my husband an ipod touch 2 weeks ago. Our 8-month old daughter had it in her mouth for a couple of minutes and it stopped working. Apple has refused to fix due to "water damage", which is not covered by the warranty. They are quoting us 50% of the $325 purchase price to fix. I find it appalling that sticking an ipod in your mouth results in "water damage". Sounds like a product defect to me.

My daughter purchased a 16GB iTouch in May, 2009 along with an additional $49.99 warranty through RadioShack. The unit was left inside her room near an open window during a particularly wet, cool night. It stopped functioning after that and we returned it to RadioShack. They sent it to Apple who claims it was damaged by water. I then noticed hundreds of posts to the internet regarding the same problem. RadioShack will not honor their warranty since they too can hide behind the 'water damage' excuse and proceed to misrepresent this notoriously unreliable product to the next unsuspecting consumer. We now have a defective product, covered by a useless 2-year warranty that is not even paid for yet. I have written State Attorney General office seeking consumer protection and advise others to do the same. Maybe Apple and/or RadioShack will be forced to take accountability. Still looking for advice on where to go for help and/or protection.

I ended myself conversation with the representative as politely as possible. I told him I could not afford any more expense with an already defective product and that requesting a software cd-rom was my last resort to repairing the problem.

We purchased my 15 year-old son's IPod at Best Buy in Newmarket, ON a little over a year ago (April 2008). I purchased the store's extended warranty. After our vacation the touch screen was only working intermittently and before that the earphone jack wasn't working at all so I took it back to Best Buy. They've had it for 2 weeks and just called my son and told him that it would be minimum $250.00 to repair and about the same to buy a new one when we bought it the price was around $500.00 CDN including case and extended warranty! . I have since found out that they cannot fix it - they say there was water damage. so the warranty isn't valid, but my son swears he didn't get it wet. They took a picture of the unit which shows some stickiness inside. He did not immerse it in anything. It may have been placed on a counter that had Coke spilled on it some time ago. How nice that Apple is covering itself by saying: Can't repair "water damage" when it shouldn't be selling an INFERIOR product that is damaged so easily!!!

I bet I could spill Coke all over any of the stereo equipment that I had in the last few decades and it would go on playing forever. But those guys have probably all gone out of business because they are as GREEDY as the makers of all these Apple products that are so sensitive to any moisture at all. My head spins when I think of all the money they are making by people who have been told that there is water damage on their Ipods and are blaming themselves for being careless with their products and resigning themselves to the fact that they will just have to fork out another $500 bucks or so!!!! It makes me so upset that it is so expensive to have these remarkable things (they are quite remarkable but the hidden costs are prohibitive). Who wouldn't want them? The Apple Corporation is like a drug dealer. Get these kids hooked on the technology at an early age and then keep them coming back for more and having to hand out more money. We can't afford to replace the one that was ruined. A valuable (expensive) lesson!! (Or just another one of the expensive lessons that come with raising kids these days)!! Unfortunately, the Apple Corporation is only one of a few hundred corporations in "modern society" that make money off the inexperience and of our children and their parents!!

I called apple they had put the warranty date in and said it was out of warranty, and i know the day i bought it cause it was on my birthday i bought it. they said out of warranty and nothing they could do but game me all kinds of advice how to recharge. I did it again and it worked, two months later it was totally dead and I have had not used it a good 3 months, but no help from apple. I am so upset to pay that kind of money for a item that never worked in the beginning.

I purchased my 30GB IPOD March 2006 and paid $300 for it. A year later the battery did not hold charge. I'll charge it and I could only use it for 40 mins at the time. As of right now It doesnt stay on for more than 20 mins. I took it to the Apple store and was told that because it was "too old" and not under warranty they would not even touch it.It is so frustrating to spend so much money on something that never worked properly. I agree with many others... Apple is a SCAM!!

" Your IPOD NANO (4TH GENERATION) has been inspected by Apple technicians, who have determined that it has been subjected to accidental damage or misuse, which is not covered by the warranty or an Apple service contract. Therefore your product is being returned to you unrepaired. You should expect to receive it within two business days along with a letter that gives details of this assessment. "

Unfortunatly, that's how it always seems to work. It's all my fault !

06-21-09, I purchased a 4th generation iPod 16 gb nano. Within weeks (by 07-20-09), it began working improprly (to turn it on, you had to slide the switch at the top AND press the click-wheel, instead of just pressing the click-wheel). I called Apple and was impressed by the service I got.

Then, the day Apple received the iPod, I received an e-mail saying they couldn't reproduce the problem and were sending it back. As soon as I got it back, I was able to reproduce the problem. It seems to me they didn't even look at it.

After being on hold for 15 minutes, Steve got on the line and told me that they would "just take [my] word for it" because it was "a waste of time" to send it back again when they wouldn't be able to reproduce the problem.

In the end, they are sending me a box to return the faulty iPod and when they receive it, they will send me a replacement, so I'll eventually get a working iPod.

I bought an apple ipod nano december of last year. it never charged properly, and I got continual run around from apple cust service, tho frankly, getting ahold of them is darned near impossible. their site is set up so that you have to spend hours navigating it, and then you are on hold for 20-40 minutes every time. eventually someone told me that I can take it to the store to have it replaced.

calling the store was another exercise in phone hell, but finally got a 12 year old girl who snottily informed me that I have to make an appointment since I am not buying anything new, "so everyone is treated equally". I have put up with months of frustration, cannot get ahold of anyone who cares at apple itself, and now am being treated like an inconvenience by the store. I will never again buy an apple product.

my ipod froze and when i plugged it into itunes all of my 350 songs were erased automaticily. I got really mad because it took me over three years to get all those songs!!!

I bought an Apple iPOD 80 GB, from day one, this iPOD never synched up right, it always froze up and lately the music plays, but no sound comes out of it. I have called Apple, explained the issues I have been having with this iPOD, and was told that consumers are trying to "Milk" the company ! How in the world a company that has such high defects, low prduct support and disregard to its customers base, become a fortune 100 company, I would never know. From the fury I see on the web, Apple's standing with its customers is eroding, and consumers's goodwill is depleting fast. Bottom line, if your to be electronics have an Apple logo on it, avoid at all costs, the new Apple logo stands for poor product quality, unreliability, and poor customer service. About $250 worth (less), that is going to end up in a landfill somewhere, think of the environmental impact of a "dsisposable" manufacturing philosophy ! So much of adopting green sustainable manufacturing product strategy ! Shame !

I have an ipod, 3rd generation 4G. It has stopped working. I took it into the APPLE store to check what was wrong with it. They told me it had water damage and showed me a red line inside of it, they also found corrosion. I mentioned that It had not been placed in water but I run 90-120 minutes daily and sweat a lot. I explained that I wear the armband that protect's it and have noticed a slight fog at times thru the plastic on the front of the protector. I told them i had also worn it upside down in the armband for fear that sweat would go drip down into the charging hole. I have also added scotch tape before a run if I'm worried about the heat. Basically they told me it was not covered under a warrenty and even if I purchased a new one, their would be no warrenty protection from sweat corrosion. I told them, they need to make a better product or offer a differnt warrenty for sweat as I'm sure others have had to have this problem.

I later found out by reading online, that several people have reported this, and have not been able to replace their own ipods. I find it difficult to want to spend the $150 on a new one to only expect it to last 6-18 months. I need the music and the podcasts as it helps me run for 2 hours. What can I do? or can they make a better product protection from sweat.

I have 3 ipods.The shuffle,a 2nd generation nano and the latest 8gb nano.Today I am restoring the latest Ipod because it keeps saying it has a virus.My ipod broke on the 2nd day i got it.My computer did not recognize it but it did the other 2.It would not even charge with the cord it came with.It would only charge with the 2nd generation's cord.I took it back hoping to just exchange it.The moron told me that my ipod was just fine and that it was my computer.I told him thats kind of funny since it charges the other 2.He kept saying its your computer,I dont know what to tell you.He would not even exchange it!!!.

I brought it back again to talk to someone else and they tried to tell me that it was me and that maybe i should sign up to the ipod user class?????? They do not know the meaning of customer service!Oh look now my ipod works again....for now! I have had this for a year by the way and i would have to say it has worked for about 5 of those months! Do not buy ever!

Warning, Do not take your ipod nano to the gym. This is the second faulty ipod I've received. The first one, the backlight went out and was replaced..no problem. Now the replacement went out. The Apple store tells me that it was disabled due to moisture. I can tell you, the only moisture this ipod came in contact with was from sweating on it in the gym. Although the store told me sweat would not trip the indicator, that is simply not true, as the only place I've had this unit is in the gym....it has never been touched by liquid other than sweat. I was basically called a lier and they weren't going to replace it until I make a stink....it's unfortunate that we have to resort to that in order for Apple to own up to a faulty product. Be careful...taking your ipod to the gym will ruin it...I guess Apple only wants us to use these things in a sealed bubble. In reading the other posts, this "mositure" excuse seems to be the mode of operation for Apple.

It should be so easy - they should be able to open up the unit , replace the broken glass and seal it again. $200 is fleecing the customer.

I chose to purchase an Apple iPod Classic, 80m GB from my Scorecard Rewards program with VISA. I have used my iPod until recently. I sent it to the Geek Squad at Best Buy and they returned it saying that it could not be fixed due to moisture. It was never in water. Didn't realize this was such a problem with the iPod until now.

I sent it in and they said it had water damage, which I know it didn't. Then I called to speak to someone, and explained that this had never been in water or any liquid, and they said that even though it may never have been dropped in water, liquid may have traveled down the headphone cord into the jack which turned it red. Therefore, the warranty would not cover it, and they would not repair it! I think it is fairly impossible for water to run down the cord then back up into the jack and if this could happen with head phones plugged in, this is a faulty product! Besides that, we were having 75-80 degree days, so it wasn't weather! At over $200 for this Ipod, I am appalled that this product only lasted about 6 months! I have read a lot of articles about this "supposed" liquid damage, and I believe something else is going on and there should be some kind of investigation. I have lost total trust in Apple.

They need to stand behind their product instead of charging consumers big bucks for what is really dispsable junk. They are trying to rope me into buying a brand new I Pod by saying mine is obsolete. Well...I'm sorry I don't have $300 dollars to shell out every four years for your crap. You need to make a product that is going to last and also make it consumer friendly when it comes to having to get a new battery. Apples custmer service is non existent.

Bought Ipod classic 80G two at x-mas 2007 for children. Within 7 months daughters broken. Sent in under warranty, bought extended warranty and told it was still under Apple's warranty. I was told moisture got into it. Not near water or any moisture at all. They would not fix. Told to go under extended warranty. Extended warranty told me they would look at because it was still under Apple's and didn't cover moisture. It was never near anything to cause moisture.

Now having probles with second Ipod. $250 throw in garbage after 7 months. Warranty not reimbursed. Have similar one with Circuit city years ago and they replaced no questions asked. Rip off from Walmart! Part No MB029LL/A. Had to go out and buy new one. Cost me another $250 + to upgrade to a different ipod. This is absurd that they sell warranty but don't stand by their product. Tell you there can be moisture in air that can cause it. Terrible excuse!

Today i bought a Zune and Ipod to check them out ... Apple is the worst company on the market. They put out products no one can work with. I am a network admin for 2 of the largest networks in irvine calif... I will bag on ipods forever. i cant even get my ipod to sync.

My IPOD touch was stolen. It has a unique serial number that could be used to disable the device but Apple will not disable stolen devices. I reported it stolen to Apple and the police but apple will not disable stolen Ipods. I was told by apple the person who stole my ipod could simply call apple tech support and they would reset the device and register it in the criminals name and allow them to use it. So in effect I paid $240 for an ipod that i do not own.

If I bought the device I should have the right to have it disabled if its stolen. If apple will not do this consumers need to be made aware BEFORE they buy an apple product that they have no legal right to it if its stolen or lost. A stolen phone or laptop can be disabled and not be used but apple refuses to do this. If I had known this before hand I would have never bought an apple product. In summary if your ipod is stolen Apple does not care they will not disable it and worse yet they will allow the person who stole it to register it in their name and use it immediately. Consumers need to know about this disturbing business practice!!

I bought AN apple Ipod 4thg 16g Ipo December 2008. after 2 weeks of playing with it the bottom panel of the ipod that protects the connector porter/earphone port came off. The ipod still works fine just not impressed by haveing it look all ugly on the bottom of my ipod. also annoyed that it says 16 gig and only has 15.04 gigs of hard drive space wish computer companies were more honest about the size of hard drives.

Purchased Ipod 2nd generation December 2008 and May 2009 it stops working getting stuck on the grayish white apple and black screen. Everynow and then a circle going around & around will come on and sometimes it will get hot. This Ipod was a gift for our son he has an older Ipod that still works but we thought we were upgrading. We tried fixing over the phone it did not work they said to send it in and we did and they told us water damage. I tried to tell them no way but they would here nohing of it.

My brother in NC hooked it up to his computer when we were in NC and tried to go through all the steps to fix it but nothing. When we called Apple from home and while I was going through all the steps with the girl on the phone it was trying to download the songs off my brothers computer.We explain this to Apple but they still tell us the piece is showing red but the paper they mailed the Ipod back with states pinkish in color.

We bought the Ipod at a Target in New Braunfels, TX where we live and purchased a 3 year extended warranty. we called them first and they told us to call Apple 1st and if they do not fix it call them back (they informed us apple usually is pretty good about it). I did all that and after apple informs us by email they are sending it back not fixed due to liquid damage I call the Extended warranty with Target back tell them the story and they also tell us there is nothing they will do, that they honor what apple states.

Why do they sell warrnties? After doing research on the net this looks like a common problem and the funny thing the people that have dropped their Ipods in water are drying them out and they seem to be working. The people that swear that the Ipod never got wet (but apple tells it different) are the ones that are not working

won't repair it.

test this theory myself.

I purchased a monogramed Ipod Nano 8GB for my mother on mothers day 2008. On May 23, 2009 just shy of two weeks out of warranty the LCD screen went white & beeps twice. Apple said I could repair it for $99 dollars or buy a new one for $129. Wow I can't believe their product service would be so slimy. I will not be purchasing another apple product again.

Okay, i just got an i-pod from my dad and i need a acconut to put movies on my i-pod and i need a credit card but i am still in junior high and i am trying to find there email it is very fustrating. i cant have free stuff on my i-pod or movies

Had an Ipod Touch 8gig 2nd Gen. mp3 player for 3 months & the unit froze up and won't turn on. Company refused warranty due to "internal liquid contamination" even though their indicator did not show that. After researching the internet, it seems they tell everyone the same story to get out of honoring the warranty. This is not a cheap product, ($229.00) & for it to last 3 months & then have nothing is ridiculous. They need to wake up & realize there is something wrong with this product.

I bought my wife an ipod classic just a few months ago, it didn't play this afternoon, 4/27/09. She called tech support by phone and readily the technician solve the problem in a flash - routine. Then what troubles me was my wife was told her tech support had expired already, the free shipping and handling (for warranties) is about to expire and the warranty is only for 1 year. She was told of a one time fee of 59.99 USD that will cover an extended warranty for I dont know how long, etc. So I asked my wife the phone and asked the technician if the ipod hanging up or freezing up is regular (as my wife told me her friends had problems like this also), and I was told, yes, meaning it happens all the time. The technician then made the comparison with the PC, but I told him PCs do multiple tasks, programs or steps at the same time and it is another issue, not Apple's concern.

My complaint now really is not with tech support but with the product itself. If this problem comes with the product (I went to the internet and at consumeraffairs.com read some of the complaints about the product), I think it is Apple's responsibility to fix this and just like any products, automobiles, appliances, etc., there is no set expirations for tech support to fix this, recalls are even done many years after (even toys that are unsafe for children are examples). There must be something done to protect consumers about this. And PC problems like this is worth looking at also (Vista problem with surrogate something not working, but at least, continued patches, etc. are done by microsoft with no expirations, well, at this time with OS that are still with tech support).

the battery doesn,t charge i,ve made numerous attempts to contact apple i have knowledge of electronics the batteries they are using are either defective or are just cheap

After speaking to an Apple Care tech on the phone, I sent my classic 80 ipod to Apple Care because the hard drive would not sync. I paid extra for the Apple Care service when I purchased it. Apple rejected the repair claiming water damage. This ipod has never been near water, so I sent it off to an independent repair company, Rapid Repair, for diagnosis. They said it needed a new hard drive and fixed it fast for $139.99 plus shipping.

I talked to Apple Care again and just got a run around. When I asked to speak to a supervisor, they just put me on hold forever. I will not pay for Apple Care in the future and warn others to save their money for the repairs Apple will refuse. I had to pay out a total of over $150.00 for a repair that should have been covered by Apple Care.

Bought Apple Ipod 80G Classic in November 2007. It lasted three months and then refused to turn on unless plugged into computer. Took it to Apple store, received new replacement. This one lasted ten months and then began displaying the red cross and a helpful suggestion to contact Apple. No amount of restoring makes any difference.

Apple says that because the two ipods together equate to more than 12 months' lifespan, no warranty. So they can't make a product that will even last a year, but they owe me nothing and I'm $NZ400 out of pocket with a dead ipod. Sure, I can buy something else, but with 4000 songs in my Itunes library, what exactly?

Using a 5th gen apple Ipod Classive 120GB with 2 hour mp3 tracks from internet radio channels. Every single song will skip atleast once, sometimes 5 times and skip to the next track randomly. Never skips at the same point and is totaly annoying. This issue was noted over 1 year ago on the ipod wiki! and still has not been resolved. Ipod classic's should be avoided at all costs. Apple have created a defective product and have no intention of fixing the issue. My ipod is thus useless as I only listen to >1 hr sets. VERY ANNOYED!

Unable to use device for its intended purpose. Avoid apple ipod products.

Despite my enthusiastic but misplaced trust in such a popular product, I was told that after a few short months of operation my IPod was now trash. This was especially appalling considering it still looks like it was unwrapped hours ago, with no damage, or scratches of any kind. Then it became apparent to me that Apple chooses not to stand behind this product in anyway. In response to my obvious discontent, The apple representative, took this time to try and sell me another new $250 IPod to replace the paper weight I held in my hand. That's enough for them to loose me as a customer from here on out.

I have a Apple 1gb ipod, but it is not showing the connection when we connect in the system. but when we connect the red light light is on.

The screen on my 30GB ipod gave out about 9 months after I bought it. I had the warranty, so I sent it in to apple. It could not be repaired so they sent me a new one. I bought another warranty but cannot find it. It has been close to 2 years and now the server is gone. It will turn on but it says to go to apple.com. When I go there, it has nothing on there that tells me what to do. Fo something that cost me over $300.00 I would hope it would work for more than a year and a half.

I was putting music on my ipod one day. Then right after I took it off the usb cord the screen went white. I have tried everything for it. It still don' work.

Having no image stinks becuase yoou can't see what you are doing and meeses it up even more.

My husband bought me an IPOD for Christmas. I used it over the holidays. Then I lost my job and have been at home since. I didn't use the ipod at all. I've been at home the last three months trying to get unemployment benefits. I decided that I should sell the ipod for money. I went and got it and tried to turn it on and nothing. It has not a mark on it. Has not been dropped, near any time of condensation, or anything that would hurt it.

I sent it into be fixed and today Apple said they would not fix it: Your IPOD NANO (4TH GENERATION) has been inspected by Apple technicians, who have determined that it has been subjected to accidental damage or misuse, which is not covered by the warranty or an Apple service contract. Therefore your product is being returned to you unrepaired. You should expect to receive it within two business days along with a letter that gives details of this assessment. Now I am extremely upset because I have no job and no money, and I can't even sell it or return it for my money back. This is driving me crazy! I just spent $200 for this thing and I can't even afford groceries!

I purchased an Itouch for my daughter for Christmas. She has used her ipod for the music etc....Living in Vermont, the weather is cold and below zero many nights. My daughter had her ipod in the case that we purchased. She turned her ipod on and the screen cracked due the cold. I know that she brought her purse in the house the night before. There is no reason why this should of happened. We sent the ipod in for repair and they state that after a diagnostic evaluation, it was determined that the iPod has internal oe external physical damage resulting from an external force. She even has a friend who witnessed how the screen cracked for no reason except for the cold temperature. She did not use any force when turning it on. She wanted that iPod for a some time and took very good care of it.

My daughter is distraught over this incident. I do not have the means at the present time to replace or fix it. She feels that she was honest and again it is the BIG COMPANY vs. the consumer. I also bought two other iPods on that day and have not had an problems.

My ipod was purchased from the apple store at Florida Mall. My ipod touch does not sync with my computer on a regular basis. It did not work the first time and the tech said the port was bad and I should return it because I was within the 15 day limit. I took it to the Apple store they said there was nothing wrong with my ports. Every time I try to sync I am on the phone with service representatives for hours. I am stuck with this inferior product or I can throw the dice and take my chances by buying another one, if I want this technology. I have repeated said that I want a different ipod, but that does not appear to be an option. Is there somewhere else I can complain?

The product cost over $300.00 I have had hours and hours and hours of my time wasted with the third rate help. There is wait time and everytime I'm disconnected at least once. Everytime they want me to unplug everything from my computer. Everytime they tell me that now it is fixed and I will not have to go through this again and everytime I do go through it again. This is an inferior product, inferior services and I hope someone is collecting data so that there will be a class action lawsuit to force Apple to operate with some dignity and integrity.

use no one new what the problem was, but there were other options he could offer me like 10% off on a brand new Ipod, this seemed like a really unfair trade off for an Ipod that costs $349.00 it was more like a consumer rip off. Apple seems to be sticking it to the consumer because after leaving the store and checking online I have read numerous complaints about consumer problems with Ipod head phone connections.

She had no choice but either to trade a $349.00 Ipod for a 10% discount on new one or $150.00 refurbished unit. the cost of a new Ipod statred at $169,00, 10% would be approximately $35 there was a problem that could not be determined by the technician, the diagnostics were fine when hooked up to the computer, there was no abuse of the Ipod, therefore it should have been replaced at no charge or less than $150.00.

We were charged in excess of $38.00 for a shipping container and warned that all warranty on the IPod would be voided if we didn't use this container for returning the unit. I felt that if this was a software issue, there should be no reason to return the unit; that Apple Support should be able to lead us through the process of restoring the software. On May 5, the unit arrived at Apple Service, and before End of Business on May 5, they had posted the determination:

< Accidental damage or abuse found - service declined (05-Mar-2009) >

I am an application support specialist for a major bank. One of my primary job skills is computer forensics. I have written nine books on computer technology (www.mwgraves.com) and know BS when it flies in my face. While the unit does display scuff marks typical of an IPod that gets carried around, there is no sign of impact damage or water damage. The device has never been tampered with and exhibits no symptoms physical abuse. I suspect that I would have received the same response had I sent my nearly new 120GB unit back with the same symptoms.

Unless some of the suggestions I have found online work, we are out a $349.95 IPod along with $38.50 of bogus shipping charges. Actual cost of a box similar to the one they sent is approximately $1.65, and Fed Ex Overnight shipping (which was unwarranted, in that time was not a factor) would have been approximately $18.00. I have no objection to charging for return shipping of a defective unit, although respectable companies generally provide pickup service. However, I find it appalling that a company generates around 100% profit on warranty return shipping by force of threat.

I have an Apple Ipod first generation that would not let me retrieve music or do anything with it so I contacted Apple and they said that the life of a Ipod Nano is about two years and that there was nothing they could do, so I bought a new one, lost all data on my old one, and just recently found out that I can update my old Ipod by turning off my firewall protection first something they never told me so now I have two ipods that work. I didn't need a new one!

I payed for a new one 140.00 didn't need it and didn't have the money for it. Time spent on the computer trying to figure it out myself would be days if I added it up. Mostly the money I spent on this.

I have never had any luck getting satisfactory, respectful or gracious help from Apple employees or sales associates. Here is just one exaple. Three years ago, I went to the local Mall Apple store to purchase an MP3 player and portable speakers for use in the OR. I had a really ugly experience with the smark-alecky sales associate who was off-color, disrespectful, and entitled, but I had waited, and I endured enough to leave with a 30gB iPod and a sonic impact speaker system (total $500). I had specifiaclly asked for a white iPod white, so I could keep the thing clean of blood, etc from the OR. They sent me out with a black one. My son tipped me off as we walked ou of the store, and when I went back in, not only did I have to wait at the end of the line, the salesman announced that he couldn't exchange it...he had to call out the manager from the back room, who then proceeded to give me a tounge-lashing about changing my mind and making her do all of the complicated register work. I kept my cool, but resolved to never purchase another Apple product.

The device has worked OK for three years, but finally, the 1-year battery has died in it (I think). It won't allow a restore from the Itunes PC connection. I took advantage of a rare break in the OR schedule to go over to the Apple store (with trepidation!) at noon on a Friday. I was greeted at the door by five Associates in orange t-shirts, the oldest of whom might have been 17. When I asked for service for my iPod, I got a bunch of not funny and not appreciated quips from the young lady. (Do they recruit for rudeness?) then was told there was an appointment for service in three hours. Unable to wait three hours for a diagnositic check, I told her I would not be staying and quietly left.

I am going to scrub the device and donate it and the software to Goodwill, and I will never, never, never purchase or patronize any Apple product again. I have bee in and out of Apple flagship stores in San Fransisco, and New York, and the experience seems to be the same...rude ubergeeks who don't seem to care if you buy or not. As if the customer should expect rudeness as part of the whole Apple experience. Many of my surgical colleagues have had the same gruesome experiences. Apple should pay attention to what has happened to other chronicly rude companies: Circiut City is closing down (I predicted that ten years ago), Verizon has had to overgo a major revamp in customer relations.

Well, last Christmas of 2008, i got a new ipod video. In about 2 months, the screen did some weird things. Its messed up, the screen has particles all over it and its spreading. I only dropped it once but it was on carpet. Then, the jack you plug in your headphones won't read any headphones, it won't let me listen to it. But if i push hard enough on the headphones, where the plug is, i can hear it sometimes. Everything else works, i have videos on it, music, but i just can't hear it or rely see it now.

Screen has particles in it. It looks like what happens after you press on a computer screen alot. But i didn't press on it. The headphone jack is messed up to where i can't hear it.

I have gone in to the genius bar 3 times and my problem is still not fixed. I have an ipod touch 2nd generation and for some reason the applications keep crashing meaning that they will not open. They told me to send it off to get repaired. So i wasted my time to go to the post office and mail it and guess what? Since it was a software problem instead of a hardware problem they said This ipod meets apple standards. Im not sure how this is because my ipod CLEARLY does not work.

When they offered to replace it they couldnt keep the engraving that was on my original. Since it was the third time that I had gone to fix my problem I decided to get a replacement even though it did not have an engraving. I took the replacement ipod home and guess what? IT DIDNT WORK! I plugged it in to the computer and itunes doesnt read it and the ipod doesnt show up. I have wasted my time and money on this company when i could have been doing something useful. I am very disappointed with this company and that will be the last product I buy from them.

I spent my money on something that was not worth it.

After my iPod's hard drive died I replaced it with a refurbished Ipod bought from the Apple Store in Albuquerque, NM. Within 3 weeks I had to restore the refurbished iPod to factory settings 3 times for various glitches. Finally it completely froze. With this many issues within three weeks of buying it, I wanted to return it. Upon calling the Albuquerque Apple Store, I was told I could mail in the iPod and get it switched out. I was transfered to the National Store in order to set this up. This is where I became extremely frustrated. First I spent at least 5 minutes talking to a computer, walking me through the steps of restoring my iPod to factory settings. Something I had already done multiple times myself. There was no way to bypass this.

After eventually getting through this, I spoke to a incompetent person for over 30 MINUTES! He clearly did not understand what I was saying, repeating over and over that I needed to take my iPod to the store I bought it at. I explained multiple times that I did not live there, had already contacted the store and was told that I could mail in my iPod. I requested to speak to someone else or his supervisor multiple times and was told that this was impossible. I was told that mailing in my iPod was also impossible multiple times. He also kept referring to my original iPod, the one I replaced with my current broken iPod, and telling me that I could not return it because the warranty was 491 days out of date. I explained that this was my old iPod he was referring too, and that I had bought my current one within three weeks. I asked if he was looking in the wrong place or if there was a mistake in the database. He responded with the following quote: No ma'am there is no mistake in database. You do not worry about that ma'am. The database is fine. You do not worry about that. The warranty is 491 days out of date.

After literally 30 minutes of speaking to this person I finally was able able to convince him to give me his supervisor, Dave. I was on hold for over five minutes. Dave did resolve my problem and set me up to mail in my iPod in under five minutes from when I started speaking to him. The whole call took 46 minutes (I checked my cell phone log). My first complaint is that there is no way to bypass the automatic help from the computer. There should be an option that asks you if you have already followed the trouble shooting steps. My second complaint is that the second person was not only incompetent, had questionable english skills, but that he refused to allow me to talk to his supervisor several times.

The last person I spoke to was helpful. The first I am sure was an outsourced worker, sounded Indian. The second seemed to be a native english speaker with an American accent. If Apple is going to outsource its tech support, it needs to make sure these people are not completely incompetent as was the person I spoke too. This experience was so frustrating that I am not even upset about the fact that my iPod broke within three weeks of buying it.

My sons refurbished ipod touch was purchased on 9/24/08, which includes a 1 year warranty, and on 1/3/09 it started showing what looked like dead (gray) pixels and lines on the display. I went through Apple's online tech support and they quickly sent out a return shipping box for it. I shipped it on 1/6/09 and Apple received it on 1/7/09. On 1/8/09 Apple shipped it back to me and I received it on 1/9/09. The first thing I noticed was the wrapper I put it in was exactly the same way as I shipped it. Next I read the paperwork that came back with it that states "A diagnostic evaluation has determined that your ipod has internal and external physical damage resulting from an external force."

Next I check my email and see this "Our technicians have performed full diagnostic checks on your IPOD TOUCH and have been unable to reproduce the symptom(s) you reported when you requested the repair. As a result of our tests, we can confirm that your product meets Apple specifications for performance, usability, and functionality." I emailed them about the contradicting diagnostic results and Apple Customer Care tells me that there is a crack in the display and they made an error when posting the diagnostic results.

My son's ipod looks to be in excellent condition with No dings, No dents, No scratches and No crack in the glass or display that I can see. I asked Apple's Customer Care to explain to me how this can have a cracked display when there is No external damage anywhere that could cause internal damage to the ipod. Apple's Customer Care also told me to look into repairing it at my cost and to contact them by phone. Again I asked Apple's Customer Care to tell me how it has a cracked display when there is No external damage and that I'd rather contact them by email so I have a record of what is discussed and Apple's Customer Care has stopped replying to my emails.

On two occasions my 30G IPOD could only pick up sounds out of one side of the ear piece. I visited the Apple store in Atlanta and that informed me I had to purchase another one. This was in NOV 07. Now that one is not has the same problem. I purchased an extended warrenty on the second IPOD, but can't find my reciept nor it's not in your computer. Please help me. I do not want to have to purchase a third IPOD.

On two occasions my 30G IPOD could only pick up sounds out of one side of the ear piece. I visited the Apple store in Atlanta and that informed me I had to purchase another one. This was in NOV 07. Now that one is not has the same problem. I purchased an extended warrenty on the second IPOD, but can't find my reciept nor it's not in your computer. Please help me. I do not want to have to purchase a third IPOD.

I purchased an IPOD Touch, for my two daughters 10 & 11 years old. Christmas morning I was helping them set up their IPODS. My 11 year old handed hers to me to work on and I came upon a page that had hisory in it. Beings it is brand new, I figured that there should be no history on it. To my surprese, there was pornogrophy on this page. Very graphic titles of sexual acts!

I was shocked and very upset, but all I knew is that I had to get this stuff off before giving it back to my already impatiant 11 year old daughter! When I pressed clear, it did infact clear the page. I am just glad that my daughter did not find this first. I checked my other daughters IPOD and it had nothing on the history page. If these are new then why was there anything on it? For $225 a piece! They should have been new and not a referb!

Dear Sirs I am a regular customer in this store for apple products. I bought an apple laptop for my son in Christmas 2007, then I bought a appel 3g i-phone for my doughter for this christmas 2008. And then I bought an aplle i-pod 16GB on the 30th of December 2008 (5 days ago) for my doughter too. She opened the plastic box after removing the sticker of one side. During this minute she got to know that she got the same i-pod from a friend of hers. So she did not continue to open this i-pod and she opened the other one because I told her that we will return it.

When I went to the store, I was told I can not return it because the sticker on the side is missing !!! So my answer was that dealing with big names like Apple is different, and specially with a customer who bought 3 different items during one year from the same store and spent around 14000 Egyptian ponds on them. Please I want you to contact the store and make it possible to return the i-pod, specially when you know that I told them to give me a voucher to buy any other apple item later for my son or daughter. By the way, the i-pod was really not touched by hands till now or connected by any means!! Waiting for your reply

What will happen that I really will not deal with this store any more and for sure get oter prsents for my kids.

Freezes up at random times, then eventually unsticks. Usually battery is almost used up so i must then recharge.

When the system recently went down and no one was able to update the new ipod touch. they charged my acount ten bucks everytime i tried to update it.

They told me that there is nothing they can do that they are protected by their terms of sale. I really dont think that any document should give them the right to rip people who spend their hard earned money to buy their products.

I would just like to say, in response to articles I've seen expounding the dangers of the maximum volume level available on iPods, I personally bought it because of the extra volume available. Why are you blaming them for making you deaf? It's up to you how loud you like your music and it's your responsibility to deal with unwanted consequences if you choose to listen at max volume.

I've never been to a live concert that wasn't at least temporarily deafening and I certainly didn't rush home to file a law suit or call environmental health. Do you not drink your household cleaning products just because the label tells you not to? Stop complaining and blaming someone else for your problems; take responsibility for yourself.

I purchased 2- 30G Classic Ipod's in December 2006 from two different Best Buy Stores for Christmas. I also purchased extended warranties on both. Exactly one year later both Ipods went out. I was told that the hard drive went out on one Ipod and it was repaired, however I lost alot of the music on the Ipod and spent alot of time reloading music, audiobooks and podcasts back on it. The other Ipod was replaced and with a refurbished Ipod.

One of the Ipods has been replaced about 4 times and we are now demanding that we be given a new one. The Ipod was recently to be replaced again for the fourth time and the replacement Ipod was defective as well. I am now trying to escalate to Best Buy's corporate because we were told when we bought the warranty that if the Ipods couldn't be repaired they would be replaced with a new one.

I am also planning to talk to Apple about the problem as I paid alot for two Ipods and at this point I won't consider purchasing another Apple product. Hopefully they will stand behind they're product and replace it with a new Ipod and I hope that one is not defective.

Alot of time spent going back and forth. Alot of time spent reloading Ipods with music, audiobooks, and podcasts. Alot of frustration because as a singer I need my Ipod to learn and practice songs, etc.

It stopped working, and called for a reconfiguration which cannot be done.

I am now told that the hard disk is broken and there are no spare parts. A used hard disk can be installed, but without a guarantee, and costing 100.

Total loss otherwise.

Products as expensive as this should not be falling apart this quickly. An electronic equivalent of the FDA is needed to make sure Apple are not abusing the consumers

I am unbeleivably dispappointed in [their] lack of customer service. I need help in support in regards to my little tiny ipod, put apparently [they] are all far too busy to deal with such insignificant rubbish.

I can not seem to get the music onto my ipod that I pay a lot of money to purchase. Rip them off....let them try to figure out how to complain... customer service is non existent.

STAY AWAY FROM THE APPLE IPOD TOUCH My son received an IPOD touch as a gift from his grandparents. It failed in less than two months. We purchased the extended warranty thinking we were safe from this type of loss. We took it back to the Apple store in Syracuse and were told the sensor in the headphone opening was tripped (turned pink), meaning the unit had water damage. My son walked home from the bus in a snowstorm carrying his IPOD in his front pants pocket the day his IPOD failed. This is the only moisture that came into contact with this unit. The real message from Apple is DO NOT TAKE THIS UNIT OUTSIDE. THIS IS A SENSITIVE ELECTRONIC DEVICE THAT WILL FAIL COMING INTO CONTACT WITH MOISTURE. Unbelievable!! Apple developed a clever way not to cover warranty claims. There is definitely a darkside to all of the Apple Glitz

Complete loss

I bought an ipod classic with 80gb in dick smith electronics in sydney australia. it was a display model and i was assured that except for some scratches it was in perfect condition. I used and found one small fault. The game 'Klondike' would not save my statistics. it annoyed me but wasn't a major problem.

a month later i plugged my ipod into the computor to charge in the morning. The ipod's screen lit up saying the same thing and it was fine. W when i came back in around 15 minutes the ipod was off and i checked on the computor and it did not have it in my computor. i checked through control panel/my devices and it was listed as unknown device. i tried reseting restoring and all the other things apple suggest on the site. i then took it to dick s who told me to take it to apple who said the warranty was void as it had an indicater that said it had gotten wet. ive heard that these can go spasmodically off. i sent it into apple via mail who just sent it back. i worked for ages to collect the money.

I purchased an IPOD 3o Fifth Generation about 2 years ago. That thing went out - stopped working, froze - in less than one year. Received a replacement from Apple -- most likely a refurbished one as it came without a box and papers -- and gues what that one now shows same freezing problem. Contacted Apple once more and was told some vagery about holding down 2 buttons and that the Ipod would thus reset. Useless to say that that dis not work. Thereafter another trip and some phone calls but no success.

My 30GB ipod died after less than a year and frustrated from this I waited at least another year before purchasing the new 4th generation Nano only to later find out that none of my previously purchased accessories will work with it. Also, before realizing this, I bought a new car stereo that runs ipods and it does not work with the new generation ipods so now I am also out the money for that unless the company will take back the stereo. And to boot, it is next to impossible to complain to Apple and I guess for good reason because I know many people who have been screwed by this company.

Hundreds of dollars lost on accessories that will not work with ipod.

this was purchased with very hard earned $ by my 14 year old daughter. she couldn't wait to start work so she could buy this. never again.

Price paid at Amazon was $228.54

My iPod Classic, purchased just a little over two years ago, died. I sent it to a repair service which pronounced the hard drive as bad. I treated the iPod with great care and did not use it nearly as much as most people I know use theirs. If I had purchased the rip off two year extended warranty, which is only one year, I would still be out as I'm beyond that period.

I'm out the $250. Not a huge amount but I understand that iPods fail at a disgraceful rate. It's unconscionable to have such poor quality control. Apple is extremely arrogant and non responsive.

I got an I pod touch in January and it is less then a year old and one day I am on a website and it freezes. then I hook it up to my computer like they said to restore it and I did and everything got deleted and I paid $300 for the. iPod and $200 on songs and games and like another $50-$100 on case and screen protector and wall charger. so more like $100-$150.

everything got deleted and I got back asmany songs as I could since I had a little credit and then went to apple and the fixed the freezing and battery draining fast problem and when they hooked it up to the computer they deleted everything again. so I lost over $300 thAt I put into it and they said it will come back free and it didn't and now they said call but I don't no the number to call and complain

I purchased a mini apple ipod from the walmarts in New Hudson, Mi around mother's day. The ipod had worked great for some time now until recently, when we tried to use another computer to save and list all of my songs on it. My daughter who is an expert at loading the songs onto the ipod, went to have me play it back there was no music to listen to.

So i went in person to the apple store in Novi, Michigan to see about having a team member fix it. I was treated very rudely by a young lady who was greeting the guests as they came in. I was told I would have to make an appointment before anyone could see my ipod. We called and made an appointment with the apple store located at the 12 oaks mall in Novi, Michigan for Friday at 5 that same week. Then the team member looked at the ipod, did some stuff on his computer, cleared it he said and said it was good to go.

I took it home and it is still wasn't working. Then my daughter and her husband set up another appointment to get it looked it around Sept 5th, 2008. Again when they returned home, they tried to load up the songs and they were told it may or maynot work but to try it.

So now I paid $49.99 for ipod. I've gone twice to the apple store, with no results of satisfaction. My ipod is listed as under warranty. I would like my ipod replaced.That ipod was my salvation for me to go to the gym to work out for my health. I have high blood pressure and it was suggested by my dr to get to the gym. Now I don't go because I don't have my workout music which I rely on.

Why does apple not let you sychronize your ipod with more than one computer? Are they silly, i know theres ways to get round it but you shouldnt have to do that. Has no one ever thought at apple that they should change the way the system is run and let you sychronize it with as many computers as you like, with all this new technolgy you would of think they would of changed it by now.

I own an ipod Classic, to w/c in i brought just 3 days ago. i managed to put 250 plus songs in my ipod then added 50 plus more this morning..I used it this morning and it was working ok. i didn't use it after that morning until after noon came. when i opened my ipod instead of finding 300 plus songs on my ipod, i only found 9! ( the total number of songs is indicated on the right side of the screen and also i searched all over) Im really wondering what went wrong, for its impossible for it to get deleted since it was turned off, and aside from that i haven't learned how to delete songs in an ipod yet.

I'm really disappointed that it's showing problems in less than a week after the purchase. ipod classic isn't exactly cheap. if i return in it to the store where i got it, will they validate the reason? can someone explain to me why this thing happen? i mean that's a defect right?... i definitely will return it but i need an explanation why such thing happened. even if the songs are still in my ipod that isn't supposed to happen at all..

my daughter went to charge her ipod, she put in the charger and after 10 mins. she when to take it off and she burned her fingers. we call apple and they told us that they never had that problem before and that her ipod was out of warrent. today my husband was listening to the radio and heard about the problem over in japan. makes me wonder how many people apple has told them that they never had this problem before

I have no problems with iTunes music. That works as I would expect. My problem is this: I bought an iPod Touch as a surprise for my granddaughter. All I wanted to do was register and upgrade to 2.0.iTunes took well over 2 hours to register this brand new iPod. I think I was in a nearly endless loop.

At one point during the register process, iTunes sent me to an error screen describing things about Windows XP and Windows 2000. That's fine, except I'm running a MacBook Pro. FINALLY got to the upgrade screen. I have no idea if this gift iPod is actually registered. I think the upgrade went o.k., but by now I'm a seriously unhappy camper.

Sent an email to Apple, but as other users have noted, it's a painful and very long process, and if you're lucky enough to be finally successful, you don't get a reply back anyway. (Not my 1st time.) So I posted a message on Apple's iPod Touch users forum titled Who the **** wrote iTunes? (By this time I'm really seriously upset.) Apple fired back an email the next morning saying how I had caused all these other people to rant and they had deleted my post. The next post lasted about an hour, and the third one just a couple of minutes; getting an email response both times.

i have a ipod classic. i have already returned once after the two year warranty. they replaced with a refurisbed one and i had to pay $60.00. i have only had the ipod classic 3 months and the same thing has happen. it will not connect to the itunes so i can restore. the apple icon just stays on the screen. so i paid 300.00 and 60.00 so they want me to pay and 60.00 to have it replaced. this is a waste of my money and i feel it is a scam by apple to make more money.

i want a product that works and i do not have to keep sending back and paying paying paying to have working

I find it not so coincidental that someone else described the same problem I recently have had with my 30GB iPod classic. My iPod had just reached around 1400 songs too when I got an error message that shows an iPod with a sad/dead face (an exclamation mark, upside down triangular side also appears in the bottom left portion of the image). Unfortunately, my iPod is out of warranty.

I bought my iPod under the impression that it would be a life-long investment, but many of my friends and, apparently, many of the people on this site also express that their iPods do not last them for what...more than two to three years. I am out $300 and now have to consider what other kind of mp3 player I can buy to replace my iPod.

after 4 days of use in car and gym the ipod wouldnt start, complete power shutdown.

i took it back to my supplier EXTRA (KSA) to get a new one since it was under warranty but they didnt accept as argument that it could be caused by misusing(caused by its fall and the needle as big scratch). after they sent it to the distributor (it took me 2 weeks waiting), they gave it back saying that it wasnt a misusing just a power deffect and they fixed it. 4 days later i had the same power shutdown and i couldnt use it anymore. i took it back and still they didnt accept to give me a new one and they send it again for repairing (i have to wait 2 more weeks)

i'm a company manager, and i know the warranty issues, i didnt buy this IPOD with an optional "i could not work sign", i bought it cause i trusted apple and the product they are selling as none of my previous IPOD had a problem whatsoever, i found EXTRA (the distributor) extra rude and disrespectful in dealing with me, and its a shame people like that even have a business. i've been without my ipod for the last month, so no music while working out, no music while driving, and ime going soon on a leasure trip wich i wont be able to hear music in. How many times should it be sent for repairing before i get a new one?

Americans, don't feel alone, we get bad service too. After putting about 1400 songs onto the 30Gb ipod it no longer communicated with the PC. The PC indicated there was a disk fault with the ipod. If you wiped off all the music on the ipod and started again the ipod was again OK until ~ 1400songs were copied.

I sent this to Apple twice under warranty with a full expanation of the problem, and they followed their standard procedure, which is to wipe off all the contents and then see if the ipod will record, which of course it did, so they sent it back twice saying it was all A-OK.

I have a [bad] ipod that won't allow me to record more than ~1400songs onto it, and apple have done nothing about it, and no longer have to now that my warranty is expired.

I purchased an Apple Ipod for my son in March 2006 From Comp USA. They sold me an expended Two Year warranty that was supposed to cover the product for Two years after the Mfr. Warranty of 1 year ran out. My son noticed that a few of the pixels have gone out leaving blank spaces in the display. I tried getting help online and finally had to surrender due to the complexity of their site.

I telephoned Apple and was turned down. They claim that the Two year extended warranty is actually a ONE year because the first year is automatically covered. I paid an additional 30% for an extra year? I dont like being ripped off by a stuffed corporate suit. I thought Apple had more integrity, but as I found out I am wrong. My advice: read the very small print at the bottom of the contract.

I am out over $350.

My 16 y.o. nieces IPod 80 gig classic is emitting shocks through the earbuds. We have tried several pairs - it is obviously a problem with the Ipod itself. Apple is only willing to replace it with a refurbished one (I was told it would be either one that didn't pass factory specs the first time or one that is used, using used parts) & the warranty period will be the original (of the one we currently own), which is set to expire in a couple of months.

She has 7,000 songs that will be lost in addition to not being able to use the Ipod that she purchased with her own money less than 1 year ago. Apple is not taking any responsibility (never once an apology) & in fact states they have never heard of this problem (google it yourself!). I asked for either a brand new Ipod or a refurbished one with an extension on the warranty (we paid for a brand new Ipod, not a used one & if the warranty on the new Ipod expires in a couple of months, what if we are inheriting another problem?

My daughter purchased an 8gb video ipod. At 10 months the hard drive crashed and the ipod would not power up. Went back to the apple store and they did give her a refurbished one since it was still under warranty. Now 2 1/2 months later and the warranty expired, her screen cracked from the inside. Went back to the Apple store and they said that it cracked from impact.

The ipod was in her front pocket of her jeans and she never bumped into anything. We were told that this is not covered under warranty or our extended warranty. This kid is very responsible with her ipod and it is an extension of her body. She has had one for the last 4 years and has never had any issues other than the above. So right now she has an expensive shuffle.

The screen is cracked. Can not figure out how this would have happened.

So I bought my IPOD Classic in May of 2007 and two weeks ago June of 08(basically 13 months after I purchased it and one month after the warrenty expired) the thing will no longer charge. I went to the apple store and they gave me three options. I could get 10% of a purchase of a new IPOD (so what, that equals to about 20-40 bucks, wow what a discount, they couldn't give me more than 10% since my IPOD is barley a year old), I could have a third party fix it, or I have to pay 70 more dollars to Apple, on top of the $300 I paid for the Ipod to have them replace a battery, not fix the hard drive or anything complicated, but just to replace a battery (which probably only costs 10 bucks). Actually they wouldn't even be replacing the battery they would exchange my IPOD for a refurbished IPOD. Yeah I really want someone elses IPOD that didn't work.

So after filing a complaint with Apple (yeah thats gonna do something, they even state after you submit the compolaint that no one will contact you), I have not decided what to do. I went ahead and let apple ship the refurbished IPOD to their store, but I don't think I iwll give them any more of my money. But I'll let them hold on to that for a while, I haven't paid for it, so they can pay for the shipping and handling of sending it back and forth. I was so suprised by the amount of people in the store with their issues about their Iphones and Ipods. and this was just one store where you have to make an appointment to come in and the next available appointment was 6 hours from now.

I can't believe I spent this money on my Ipod, yeah its great to have your whole music collection with you, but for a company thats making billions off the people, especially in an economy like today's, they should not be able to get away with this. This was the first IPOD I bought and it will also be my last.

* $300.00 for my Ipod and the time it took to download all my CD's into the computer (about 3500 songs) * $15.00 in gas to drive to the Apple store not once but twice today, just to find out I would have to spend another 70 bucks for the repair. * The time it took for all this that I did today at my hourly rate of work would be approximately $100.00.

I have had this iPod for some time now, not sure how long. This has only happened to two songs, but it is getting to be a problem: even though a song plays normally on iTunes, it stops at a certain point on my iPod, even without ANY presets. This is not my doing at all.

I purchased a mini apple ipod. Less than a year after purchasing, it started to malfunction. Having purchased the extended warranty plan through Best Buy, the ipod was sent to Apple, only to be returned with the claim of not covered under warranty due to water damage. This ipod had never been near water and I was confused. Before I could comment to the Best Buy employee, he told me that claims of water damage by Apple were a scam intended to get them out of fixing ipods covered by warranties. He looked at the photo of the ipod hard drive and noted that no water damage was visible. He proceded to send the ipod back to Apple, claiming that the damage was due to poor packaging during the shipping process.

Apple fixed the ipod and sent it back. Unfortunately, now that I am nearing the end of the 3 year warranty, the ipod has again stopped working. And, not surprisingly, Apple has once again rejected the warranty claiming water damage. This time, the Best Buy employee is telling me that they have to take the Apple recommendations at face value and there is nothing they can do. It seems to me to be an amazingly slick but transparant scam to get extra money up front for warranty coverage, but then not honoring the warranties.

Would love to have some recommendations on avenues I can pursue in resolving this matter. At the very least, I would like to have my issue noted so people realize what they might be getting into when they spend money for extended warranty coverage that will not be honored.

We purchased a brand new iPod 160 from the apple shop in Phuket at chrismas, less than 1 month latter it stopped charging, we took it back to the store, who first said there was nothing wrong with it because it worked fine when placed and their playe which is hooked up top the mains. But we told them again that it will not accept a charge from either the PC or wall charger, we asked for a replacement of the problem to be fixed and they said no to both because of a small scratch on the case and they also said they did not care about any warranties offered when we purchased it. we also asked them about where we could get it repaired and they sid they did not know which seems very funny coming from nd apple store.

Bottom line is we are left with an almost new ipod which does not work and should be covered by the warranty and the apple store where we bought it has been very unhelpfull to the point of ripping us off. So if any one has any advice what to do next that would be very helpful and take our advice be very carefull when buying an apple product in thailand and especialy the branch in Central Phuket

we now have no ipod and are very frusted by the way the staff of apple have treated us here in thailand

Every time something breaks it is right after the warranty expires, and we are out of luck. Please dont do it to yourself. Stay away from Apple products.

I have bought two ipods.both of them have been replaced before the warranty has expired .The problem is that they give you refurbished ones instead of new ones. I am now having to restore the thing every single day. I just went to the store, because you cannot call and make an appointment, and they are so booked, nobody would help.

My family has now been through four Ipods and two computers from apple. Everytime something breaks it is right after the warranty expires, and we are out of luck. Please dont do it to yourself. Stay away from Apple products.

I've had my ipod less that 3 months and when the screen broke Apple refused to fix it.

$187 out of pocket

I bought my ipod in september 07, it is now only may 08 and the thing is totaly frozen. It wont respond to any thing including the 5r's that are supposed to solve all problems and my computer does not recognise that it is connected. I can't turn it of and it is frozen in the songs section, i can't scroll or go back, I can't pause or play. I use this every day in my job and I was told that Apple ipods were the best mp3 players. I can't afford to buy one every 8 months.

I found setting that blasted thing so frustrating when I first got it that I had contemplated returning it with out ever having had the chance to use this thing that I had saved for for so long. I totaly regret ever buying it and I will NEVER NEVER ever have anything to do with Apple. And worse still, to admit that there has been so many problems with these 2nd gen Nanos but provide absloutely no customer service.

I feel extremely frustrated and distressed that something that I worked so hard to save for and was finally able to buy has disappointed me so much. I bought the ipod because I had been told that they were the best and they had plenty of accessories to protect and carry unlike some other brands that realy had none to offer at all. I use my ipod daily at work (Approx 6 hrs a Day Mon to Fri), it has always been in a leather case on a lanyard around my neck.

It is such a trivial thing to some people but to me it was a real achievement for me to buy one and to some people 100's of dollars is nothing but I expect that something that is so expensive would last longer. Some supposedly top of the market technoligical marvel, designed to change the way people listen to music doesn't even last the waranty period. Poor form Apple, Poor form.

i have lost my i pod bill my i pod is in warranty period so the problem is i m not getting the warranty on my i pod

i have purchased IPOD TOUCH 16GB (Serial no;9C801AY914P) from JARIR BOOK STORE, DOHA,QATAR on 23rd march-2008. 24th march i returned back to the shop because it was not working. they said they cant replace until they get conformation from manufacturer. now every day i go and asked about my ipod they are telling that this ipod is with manufacturer, once they get any information from you they will inform me.

As a well known Apple manufacturer i never expected this kind of response and i am really upset for waitng about 3 months to get my ipod which i paid lot of money. please let me know what i have to do now. i cannot wait any more. Can you please inform your agent in Doha to action immediatly otherwise i have to move towards legal action. i bought this to enjoy in my vaccation, now i am mentally very much disturbed with this

I have just 1 year with my shuffle and it does not work. I think IPOD just realese things for a short period of time. I prefer do not buy any MAC products.

I tried to redeem a $30 gift card. After selecting the songs and attempting to download, I got stuck in an endless loop of instructions that go high and drive after the action was completed. For example: 1) authorize computer - check, computer authorized; 2) synchronize iPod - check, iPod synchronized; 3) high and dry - back to start page.

Well, I will agree that Apple iTunes has no customer service. They do list links for contact by subject. They are all broken. It is the same type of endless loop that you get into when you're trying to get the (very expensive) product to work.

Hours of wasted time trying to make it work electronically. Hours of time wasted in a phone queue on hold and talking to ineffective, powerless bureaucrats well trained in the run around. A fat bill for nothing received.

In 4/07, I used over 6000 Bank of America rewards points to purchase an Ipod 30GB. Approximately 2 months ago it broke, and we were told by the Apple store in th Florida Mall, that the hard drive broke. It would cost $140+ to repair it, because it's out of warranty based on the date of purchase. I was told by Apple customer service that Bank of America purchased it in 10/06. I do not believe that we should be held accountable for when the company purchased the item, since that's out of our control. If the consumer is not able to purchase insurance, there should be a disclosure regarding what date of purchase means, in respect to warranty. I am simply asking for a replacement.

I could have used my rewards points, which is reflected as income, to purchase something that had no chance of malfunctioning. I am out in excess of $300.

I purchased an ipod last year with a two year warranty and was not informed that there was not accidental protection. My ipod is damaged and they're saying that my warranty was over, but it is not, Walmart clearly states on my receipt of a manufactured warranty of 2 years.

I feel I was lied to just to buy the warranty and it was not specified the the warranty did not covered accidental damages. I would not have purchased the product or warranty.

I purchased an Ipod last year with a two year warranty and was not informed that there was not accident protection. My Ipod is damaged and they're saying that my warranty was over, but it is not. Walmart clearly states on my receipt a manufacturer warranty of 2 years.

I feel I was lied to just to buy the warranty, and it was not specified that the warranty did not cover accidental damages. I would not have purchased the product or warranty had I known that.

Two Ipods died on me. The last in 2006 -- it was less than 2 years old. It lasted just long enough to be out of warranty when it died. I recently visited the Apple support website and was quoted $277 to fix it.

I don't really think this is the forum for airing my frustration with Apple, but it's the first place I've found that will let me complain at all. Apple forums are difficult to navigate, and I can't post a question or complaint there for some mysterious reason -- even after registering and signing in. Apparently, I have been duped like lots of other people into purchasing one of Apple's black hole products. I've had my IPOD for less than a year (7 months to be exact) and have had to ship it to the factory for repair once and have had to take it back to the store (where I luckily have a service contract) more than once. And it still doesn't work properly. Updating and syncing it takes an eternity, and I have to repeat the process at least twice to move all my music. (We won't even mention the inability to sync photos or podcasts.) I've restored the stupid thing on my own more than I've taken it back to the service department, and I still have the same problem and some new ones each time I restore.

Everyone else seems to complain about jumps in volume (that happens on mine) and problems with the maximum volume. I seem to have the opposite problem -- my volume won't turn down all the way. I know this doesn't seem like a problem, but when I have background music playing while I read, sometimes I just want it to be white noise in the background. When the volume slider is at its minimum, I can still hear the music at a lever very near where I would normally listen to it. Now I read about complaints with the battery, and today I noticed that after charging my IPOD and listening for less than an hour, the battery is down to half -- my screen only stays on for about 5 seconds, so I'm not running the battery down there.

Most frustrating of all, is the lack of support information actually with the unit. Everything is online. While I'm a big supporter of backing up documents online, I think that for the amount of money I spent for this product, I should have gotten something more than a brochure about how to use it; and it should last longer than a cheaper unit. I actually replaced a less expensive device with this one (mainly for the option to store photos on it -- which this one is unable to do without crashing or distorting the images). The cheaper device was a fraction of the cost of this device, had expandable memory, worked on ordinary batteries (inexpensive and easy to replace), and worked reliably! AND it came with a user's manual! For the price I shelled out for this IPOD, I could've bought 5 of the other unit with a vast supply of batteries and memory cards. Apple really has a racket going here. Never liked them . . . never will. I can't even find a way to contact them to complain directly. That tells me they know what they're doing to the consumer and just don't care.

This has been a major investment in a device I am expected to replace frequently. The device does not live up to its advertised expectations, and it spends more time in the shop than in my possession.

I only had the product one month when a mark appeared on the surface, and the picture was distorted. I took the item back to Argos who stated it needed to be returned to Apple, I received a phone call the next week to state as it was accidental damage (which I still objected to), I would have to pay 20-30 to have the item repaired. I agreed to this. I then received a phone call to say that as the item was water damaged (has been nowhere near any water), I would have to pay 20 to GET MY BROKEN IPOD BACK. This I objected to, and after lots of arguments with Argos Nuneaton, I eventually got my I pod back--still broken but without charge. I have been nowhere near any water, and when you pay 150 you expect it to last more than 4 weeks, and do not expect to get hasseled trying to get a replacement product.

I am 150 out of pocket. I have used petrol on 3 occasions backwards and forwth to Nuneaton. I am really annoyed over this,

My wife and I purchased a 30GB iPod in May of '06 to use at our wedding in August. It worked great until we took it to Cabo for our honeymoon, when it refused to work on the plane ride down. I could feel the hard drive skipping inside the iPod. Anyway, we let it be until we got home where after charging it worked fine. We only used it on and off (worked great every time) until we flew to Austin in late May of '07. Again, the same exact problem. The screen freaks out, and then it dies. This is always happening on the airplane. This time it won't work at all in Austin. We get home to Seattle, and I take it to the Apple store where we bought it. The guy at the bar takes it plugs it in and tells me it's dead. Bad hard drive. I could purchase a remanufactured one for $150 or something since it's a week out of warranty. Are you kidding? Something that costs $300 only last a year? That's obscene. I get a customer support number from him and go home.

I spend the next 3-4 hours fighting with Apple on the phone. After talking with 2 or 3 people they agree to do me a favor by looking at it and replacing it for free. They pass me off to an actual tech who has me go into the disk management thing. I'd never downloaded any updates because we had dial up the whole time. So, he has me re-format the iPod, update it and it works great. He tells me if anything goes wrong within a month to send it in. Well, it works awesome until today. Which is 2/18/08. Guess when it stopped working again? That's right. On the airplane ride to Denver. My wife turns it on (hoping against hope) that it works. No dice. Dead iPod. It doesn't work at all in Denver, and now that I have it home to charge it I've got 'sad iPod' icon. Has anyone else heard of iPod dying on airplanes?

I refuse to purchase something that even Apple admitted to me on the phone last time is designed to only go a year or so. 'Why?' I asked. 'People like the newest version, so they buy a new one every year.' Really? I'm sure a lot of college kids get one at the start of every year, but I don't think I should have to drop $300-$400 once a year to listen to compressed music. Nice work, Apple. Last one of your products I'll ever buy.

Other than the $300 purchase price? None. I'm not dumb enough to go buy another one. Apple's quality control isn't. It's an oxymoron.

In September, 2007, Apple was offering a deal: purchase a MacBook and get an iPod for a rebate. The company requires that you send off ALL the packaging from both computer and iPod that includes serial numbers. I did so. However, the company has been saying, in response to all my letters, that they cannot honor my claim. First they said that I hadn't sent in all the packaging, which of course I had--and was expensive to send by mail. Then they claimed that they couldn't honor the claim at all. Furthermore, Apple contracts out the work for receiving this claim to a company called Resolve. There is no actual address, save for a P.O. box, and absolutely no phone number.

The cost of the iPod was $169.00 + tax. The company claim was to provide a full rebate of this iPod. If I had known that they would flat out refuse (making several false allegations, or going out of their way to provide obstacle after obstacle so one will simply give up), I would not have purchased a computer. I've had trouble with this particular computer, in regard to the keyboard and certain keys sticking; and I've had a lot of trouble with Mac's in the past. This company no longer provides fair or good service.

I've owned my 30GB Ipod for about 7 months. It was working great. I bought lots of songs and videos from I-tunes. I had it playing in my house and charging at the same time. I unplugged it and turned it off, everything was fine. We left shortly after that to go to Chicago, about a half hour into the ride I went to plug it into the radio to listen to it and the charge icon was on the screen and it was frozen. We tried everything, and it still won't work. So now all the money I've put into it for videos, and songs is wasted and not to mention the cost of the Ipod.

For Christmas 2007, Roberts released a great gadget for ipod called the Roberts robi. This attachment for ipod boasts an lcd screen which lists the digital channels capable of reception by the robi. This is a lot better than the official apple radio attachment which only picks up analogue radio stations and in my case, developed a poor connector to the ipod. So in summary - robi picks up more digital stations and plays them in higher quality than the apple radio attachment for ipod. The complaint is about the new update to ipod released by apple. This update (v. 1.1) means that the robi is now obsolete. i.e. It will play radio for 2 minutes and then turn off the entire unit (ipod + robi). It is incredibly difficult to find even a place on itunes or the apple site to complain and when you do, it gets sent to sales. Surely apple are guilty of malpractice by releasing this update that shuts out competitors altogether. If any apple technical support people are reading this then an update that lets robi work is politely requested.

About 50 gone to waste for the robi. And a lack of digital radio. + broken heart because 5live sports extra is a top station.

I purchased a perfectly performing Apple Ipod Classic 80GB in September, and after upgrading the Ipod firmware on the ITunes site, my Ipod is now dead. I luckily had a warranty through Best Buy but will be without my Ipod for a month. This is unacceptable. This is a known problem/defect judging from the Apple On-line forums.

I am without a product I paid $270 for. This is an enormous inconvenience as I live in an area with limited radio coverage. This issue in conjunction with Apple's m4p encoding, ensures that people are forced to keep buying Apple products and software that do not work well.

I bought an Ipod shuffle for a friend. They tried to load music via cd, but the ipod will not register on their pc. I tried loading it on mine with the same problem. I contacted Ipod customer services three times; they never respond to the problem and only send me special offers in response. Do they have a customer services department?

The $359.99 Apple IPod Classic I have will not connect to the, Apple ITunes Store. Every time that I try, I get a message. The message says, "cannot connect to server". Tried to get help on phone. The Indian who I contacted was no help--couldn't understand him. This was to be a Christmas present for my son. I guess that it will be a late, late, late, late, Christmas.

I bought my IPOD 2 years ago, only use it once a week and have never taken it out of my house. It no longer works and I find this unacceptable. It was an expensive purchase and APPLE should have informed me that its life span is only two years.

The cost of replacement is $250 US Dollars

I have a new ipod nano that just ran out of the in-store warranty of one month. We used the ipod at the mall, then left it in my garaged car, which did get cold, but we never had freezing weather in that week. When we got it out and brought it into the house, it developed condensation inside of the screen. I looked on the website (Apple) to see what to do about this, and it said just let it warm up and that it should be fine in weather down to 4 degrees (like I said, we have not even had freezing weather here, much less 4 degrees). So, it didn't start working at all, and I called the company customer service. I described what was wrong, what it looked like and what happened. I was told that yes, the warranty would cover it, and they would send an envelope to me to send it to them in. So they did, and I sent it back.

A couple days later, they returned my ipod and I thought wow, what great service! Then a couple days later they sent another ipod, which was actually ours (the other was a new one, I guess). I was never told that they would be sending me a new one, just that they would pay for the repairs on mine. With the broken ipod that they sent back was a note that the ipod was determined to have water damage. I am not sure what happened in shipping, but I am sure it never got water or any other liquid on it. Now they are telling me I have to pay $235.00 for the one they sent, because it is used (we thought it was ours!). We were never even told that they were sending one! Not only that, but that is far above the retail cost of a new one! When I called to resolve this they put me on hold. I am on hold right now, still, as I write this. I have been on hold today for an hour and 47 minutes now.

$235.00, and lots of time on hold

I bought a 30GB ipod classic with video 3 months ago. At first it worked all right, but then I formatted it. I formatted my ipod because it had some virus on it, so to remove the virus I formatted the ipod. Now I don't know what to do and the manual on the net does not describe anything about it? Now I can't sync songs and video in my ipod .

I ordered a personalized Ipod 8gig Nano with express shipping. I logged into my account midway through the ordering process. I input a delivery zip code for taxation purposes, entered a new credit card with my new address, and the Ipod still shipped to my old address which is across the United States. This set in motion the most unbelievably slow resolution process I have ever seen. Apple refuses to change shipment info mid-shipment. The first rep I spoke with says they will not take the Ipod back so Fed Ex would have to help me resolve the incorrect shipping address. This was ridiculous and wrong, as FedEx is expressly forbidden by Apple to change the shipping address. FedEx was great and express shipped the Ipod back to Apple, who has a special department for handling this problem. However, no one that I can talk to in Apple can call this department or find out the status of my now returned Ipod.

Apple has had it for a week, and now after my 7th or 8th call following up on this thing, I am told they allow 10 business days to reship the Ipod once it gets to the return center. More maddening is that no one can or will follow up on this item! I have spoken with supervisors at Apple, and even the info I have received from them has been contradicted by future calls. This is ridiculous. I thought Apple was a quality company until now. Also, because I put in a delivery zip code and that is how they calculated tax, at the very least they ought to have a system that says oops, I am charging the wrong tax for the shipping address I am using! It should have been a red flag. Unbelievably poor service.

I bought an Apple iPod Nano 3rd generation 4 gb. I only had it for 6 months, and I can't put songs on it and can't remove songs.

There are countless complaints on the iPod discussion boards stating that upgrading to the newest version of iTunes has caused problems - lost music, iTunes won't load and so on. Apple have not had the common courtesy to acknowledge that the problem exists, nor offer a solution. They do however still have hyperlinks asking for MORE people to upgrade to the newest version. Apple - your customer service is diabolical.

I bought an iPod Nano 3rd Gen 4GB, and it will not transfer photos from a PC to the ipod. Also, text files and games won't transfer, only music. Have searched online only to find hundreds of similar accounts, some with ridiculous workarounds and fixes. Some say its NTFS filesystem with PCs that cause a problem, so I tried on a FAT32 box I have. Some say converting to PNG, BMP or reducing the size/quality will work. Some say the filename can't have numbers in it, or must end with lowercase jpg. None of these (shockingly) have fixed the problem. Not sure what else I can do. Tried to contact Apple, so far unsuccessfully. They 'seem' unaware, but the complaints by others I am reading are months old. I'm very frustrated since I can only use a small functional part of what I purchased.

I purchased a 30 gig video iPod in December, 2005. I also purchased the warranty. The iPod stopped working completely just days after my warranty expired. One day, I accidentally dropped my $359 iPod, and it began working again. But now the headphone jack has stopped working, for no apparent reason. Non-Apple repair centers charge no less than $50 to fix it, and I don't know what will break next! The video iPod is a very poorly made device. The nano is a little bit better because it uses a flash drive (which can handle being shaken) instead of a regular hard drive (which can't). Never again. My iPod is only good to be used as a $359 "paperweight."

The battery of my Ipod died after little less than 2 yrs, and I found out that to replace the battery will cost me SGD150 at the authorised Apple store. I got a shock, and I don't understand why such a battery will cost that much? Later I found out that there is a lot of complaint about the Ipod battery problem, and seems like I am not the only one. I really feel that the Ipod sucks and Apple is not a good company as what I was expecting.

A salesperson called me from to sell Apple-Care for my son's recently purchased Apple Notebook and i-Pod. He went through the terms & price of both and for the i-Pod, he said, You know how all batteries slow down over time. Well, with this coverage, when your son's i-Pod begins to slow down anytime between now and 06/26/09, you just take it in to an Apple store & they'll see that a new battery is installed. This one-time-battery-replacement-in-the-first-two-years makes this deal worth it because Apple batteries are so expensive. Who would turn down a deal like that?

I agreed to purchase both offers (for the computer & i-Pod). Soon after, two invoices arrived. The computer coverage was for the amount told to me, but the i-Pod coverage was $59.00, not $39.00. I called Apple and was told that the salesperson had quoted me the price for a different type of i-Pod, and for the type my son owned, the price was $59. I told them that the salesperson didn't ask me what type my son owned.

I purchased an Apple iPod (30gb) for daughter. Three months after purchase, she gets a frowny face on screen and thing is dead. Went to Best Buy, where we purchased, and they asked if we had purchased extended warranty (No, I was under impression that apple made a good product). BB said I could only go to apple store if I didn't purchase the warranty.

I went to Apple, but they only look at stuff if you make an appointment. I went home to make appointment on line. The only appointments that came up seemed to be between 3 and 5 o'clock. Since I don't want to lose a day of work, I don't know what to do.

My girlfriend purchased a 60MB ipod for me for Christmas of 2005 for approx. $456.00. It wasn't until Jun of 2007 that I finally had the time to get it up and running. I spent days uploading songs into the I-tunes program and it was working fine. Then towards the end of July of 2007 it stopped functioning completely. I tried everything the i-tunes website said to do with no results.

Finally today, 16 Aug 07, I drove from Philadelphia to King of Prussia Mall to the Apple store in an attempt to get it fixed. I waited 2 hours for someone to look at it only to tell me that the hardware was bad and there was absolutely no way to repair it. Then he had the audacity to inform me I could purchase a refurbished one for $170.00.

So basically they want me to spend a total of $626.00 for a working Ipod. I find that ludicrous. Because the warranty was only one year I was unable to have them pay for it. Why should I pay for something that was obviously a problem that started at the plant and not with me. Now I have a $456.00 paperweight!!

My girlfriend is now out $456.00.

I purchased an I-Pod from Target a little over a year ago. One month exactly after the date of purchase the dang thing went kaput. It stopped working and gave me the url for support. It turns out there's nothing they can do for me. I haven't called Customer Service yet but a product that costs over $300.00 shouldn't have a limited one year warranty. Actually, a product that costs that much should not go defective after one year. I'm ****** and I already know they're going to tell me they can't do anything about it.

I sent in my second Ipod, Nano for repair. It showed me a message about my firewire was not hooked up correctly. As I did not have it connected to anything I did not understand the message. I then place the iPod in my iHome and listened to it that night. That was the last time it worked. It will not turn on. I sent it into AppleCare Service for repair and it was returned to me saying it had internal damage related to a liquid spill or contamination. Seeing as the unit is around my neck or in the iHome I don't see where it would have gotten liquid in it. This is the second unit I have gotten and it only lasted 4 months, just the same as the first on I had. I had the same message on the first one and it was replaced with no problem. But not the replacement is giving me troubles.

I bought an ipod nano and the battery died down after 6 months. As my ipod is still in warranty,I took it to the apple store 5th avenue, and after much waiting they told me that i have to take an appt for another day. I have 2 small kids with me , and I lugged them back and took an appointment for the next day. I was made to wait for a long time in spite of the appt., and the kids really became cranky.

The ipod bar guy was not very friendly and cooperative. Well he did replace the ipod, but the new one is not working either. I wasted a whole day trying to solve and trouble shoot he problem but to no avail. I have my flight back to India today, so I have to leave my ipod behind with my husband who will spend his time ( being a doctor he has shortage of it ) running to and fro the apple store. I am very upset and distressed esp because music is my life line .

Went for a run with a 4 month old Ipod. It started to rain. I had a case for the Ipod but the cheap thing stop working. I sent it to Apple under their 1 warranty but they refused to fix it. I guess when I read that the warranty covers normal operating conditions that outside does not equal normal.

After searching the past 2 days trying to figure out how to get warranty work on my 5-month-old iPod video, I have decided to call this a lesson learned the hard way. I came across this website while trying to find a way to send my ipod back and I decided to not even get in contact with Apple because I would just end up losing my head! I won’t buy another Apple product.

I was getting ready to hook it up to my computer and clicked on the menu button and the screen was messed up. It was just plain white with a small red line going through the center. I called customer service and they said I have been putting pressure on it, which I haven’t. They want me to pay to have the screen replaced.

Purchased a 30 gb Apple IPOD for my son for his birthday. Item worked fine for approx 3 months. It had a 1 year warranty. My son bumped the ipod which caused two dents in the rear of the case which are very small and did not affect the operation of the IPOD. Approximetly 4 or 5 hours later the IPOD would not play will not charge and shows an error message when it is turned on.

The unit was sent to IPOD who noted the two dents and sent the IPOD back without repairing or replacing. I contacted them by phone and subsequently sent two letters. During the phone call I expressed displeasure with the fact they attribute the failure to abuse without ever opening the device to determine the failure.

I eventually opened the case and found no interior damage to the hard drive which is positioned inside with a rubber cushion. The dents in the case do not appear to have ever contacted the hard drive and the shock factor was minimal. I have read numerous complaints from IPOD customers who have been experiencing the same problems as I have with no satisfaction from Apple.

I paid 350.00 for an item which only lasted several months.

In 2004 i brought an apple ipod 4th generation (non colour) after 6 months i dropped it off a bench 30 cm high and it dented the ipod, destroying the ipod. Forced to buy a new ipod, as it was not covered by warranty (which i can understand). The warranty still had 6 months left on it.

With the next ipod working fine it gradually acquired dents in it, even through a rubber case. Then recently in 2007 it inexpicably stopped working. I followed their steps on what to do, i had not dented it at all for over 4 months. Visiting the apple store i was told that i would yet again be forced to buy a new ipod as there were minor dents on the ipod. I asked if i could pay to get it fixed and i was straight up told no, that i could not fix it, as apple did not fix it.

Yet they fix ipods for resale with their replacement program. The replacement program i was told is where for $379.50 australian dollars they take your ipod and replace it with an ipod of the same generation. After they receieve your ipod they repair it and consequently plafe it in the replacement program.

I just dont know why if they can fix it for resale why i cant pay to have it fixed for my own use. It is just plain profiterring and creating a fixable object obselete.

I am currently in Germany so I rely on my iPod for entertainment. You can imagine my delight when after upgrading the firmware on my iPod, based on a iTune's pop-up window that appeared on my laptop while I had my iPod plugged in for charging, that I was left with a wall charger icon on my iPod display and was no longer able to use it. I searched on the net to discover that to complete the firmware upgrade the iPod must be plugged into the AC wall charger. Due to the fact that the iPod's manual says you can charge the battery using the USB port, when I travel I don't take my AC wall charger with me, I rely on the USB port of my laptop.

Ipod froze up after 3 months. Battery died, hard drive crashed. I opened the case and the product is poorly made. The data cable is connected to the hard drive by a piece of tape -- which makes it non--standard and very flimsy -- most data cable are attached to the by connectors on the end of the cable, not just taped on.

The problem is the much lauded Click Wheel. This is my third version of the same iPod model since last fall and my warranty has expired. My model has been fraught with problems.

People like me were left with few choices. We could continue to bring in broken iPods to be replaced with another iPod that will probably break. This would go on for a year unless our warranty wore out. That is, unless we paid an extra $60 to extend our warranty just so we could have our iPod replaced by the same model that will still probably break.

I presently have two step children that bought expensive IPODs from Apple Computer valued at approximately $600.00. Both devices might as well be expensive paperweights. Between both IPOD units, they have been sent out for repair 6 times and are still freezing up, not powering up.

I purchased my ipod in the fall of 2004. A week later my ipod froze and would not turn on, so I gave it back to best buy to exchange it for another one. Another 30 days went by and my ipod froze again! Best buy wouldn't accept it back to I had to send it to the apple company. They eventually fixed it, but keep in mind this was my 2nd ipod.

About 6 months later my ipod messed up again. I called the apple company and they told me my contract expired and the only way they would fix it is if I paid $70 to extend my warranty, so i did and I sent my ipod to there company again and they gave me a new one. So that was ipod number three, another 5 or 6 months later I my ipod stopped working again!!!

I FINALLY HAD ENOUGH! so i called the company and told them about it and they said theres nothing they can do, but they said to just send my ipod in again and they will fix it. I sent it in and they gave me a new one. THIS IS THE FOURTH IPOD I HAVE GOTTEN! IPODS ARE NOT WORTH HAVING, THEY ARE A WASTE OF MONEY AND i should've just got an mp3 player instead!

After having the 30GB ($300) iPod for less than a year, it just froze and stopped working. I tried all the fixes they recommend and nothing works. I've actually thought about switching over to be a Mac user (I've always used Windows). But after this, and hearing all of these experiences, I think I'll stick to Windows. I don't want to put my business in the hands of a company that cares so little about its customers.

When i bought my ipod today (4/20/07) and then i turned it on it worked all fine i put my songs on there and i listened to it for at least 2 minutes and then turned it off and now it doesnt turn back on and the battery is fully charged but it wont turn on, and when i put it on the charger it still doesnt turn back on!

Apple's engineers are idiots. They come out with a newer edition all the time but never consider the most important things. Things such as battery life and corrupted files. The most annoying experience is having to restore my ipod.

Less than 3 months after the "complimentary" warranty expired, so did my son's iPod. There was no abuse, it was never dropped or submerged in water.

I had a very frustrating conversation with a polite fellow on the phone who told me that it would be $140 or so for them to fix it. I sent it back to Apple with a note explaining that we expected them to fix it at no charge.

It was sent back to us with a note, polite again, telling us to go to hell.

We suffered a $300+ ripoff. The use of the i-pod worked out to more than $20/wk.

I purchased two 4 GB Apple iPod’s Labor Day weekend 2005 - one for me and one for my wife. Last week my ipod froze and a week later my wife's ipod froze. I now have 2 iPods that are less than 2 years old and worthless.

I have four Ipods (3 of which I consider boat anchors now). The first IPOD I purchased was for my sons birthday in July 2005. Before the year was up, the battery wouldnt hold a charge. We were away on vacation and by the time we got back the warranty was up! Here we are not even two years later with an IPOD Photo that DOES NOT WORK AT ALL! Of course I was told the warranty was up and I have to pay an outrageous amount of money to have it fixed (it would be cheaper to buy a new one).

I thought ok, I will give Apple another chance. In June I purchased and IPOD mini 1G for myself. I barely use it. The other day I go to turn it on and the battery that was FULL WAS DEAD! I couldnt even turn it on. I recharged it and it was doing some weird things (turning on and off etc).

In November 2006 I purchased a New Video IPOD for my son and a pink IPOD mini for my daughter. As of recently, my daughters IPOD turns itself on and off while she is listening to music. The battery is also starting to lose power and dies quickly. My sons IPOD isnt working like it use to when we purchased it 5 months ago.

To date I have spent $1123.66 on four IPODS that dont work. I took the three back to Future Shop where I bought them and was told that it would cost me roughly around $120.00 per IPOD for shipping and handling to send it in for the warranty work!

Bought an Apple Ipod about 5 months ago and it just quit working. Spent $250.00, and another $160.00 for an extended warranty on it. Sent it back to Apple to get it repaired and had to wait for a month to get it back. Went to use it for the first time since I got it back and it won't do anything again. You would expect a quality product for what you paid. They won't give me my money back or even exchange it for a new one.

For Christmas, we had purchased my daughter an Ipod thinking these are a hot items and it would be very convenient for her. She also got an I-tunes gift card to load music, videos or movies. The real kicker is that unless you have a credit card you can't even use this gift card, so you are out the money you paid for this because you can't return them. This is not stated on the gift about needed a credit card to create an account and there's only way around that is if you have AOL.

I called their incompetent headquarters and I spoke to about 11 different people who had no knowledge of an Ipod how they work or otherwise.

I have had my ipod LESS than a year and have had to send it in 2 times. The first time, it froze and made a beeping sound for almost 10 minutes. After it unfroze, it erased all my songs, both from itunes AND my ipod!!!

The second time I sent it in was because it would scroll through all the songs without stopping. After I plugged it in my computer, it had said the ipod was corrupt.

I received a brand new 30GB iPod as a gift a little over a year ago. Since that time I have had it replaced 4 times (for a total of 5 iPods). The various problems I have had are it freezes, plays 5 seconds of a song and goes to the next one, wipes out everything on the iPod when it syncs, it sad faces over and over but when you plug it into a wall plug it works fine, the hard drive dies. This final time I was so frustrated I mailed it back to Apple with a letter detailing my experience.

Today I received my iPod back in the mail with a letter saying it was out of warranty. Big shock. What is shocking though is that when I sent it to them it would start; it had once again deleted the 10,000+ songs I had loaded to it but it would turn on. Not it won't do anything, it won't turn on, it won't charge, it won't reset, nothing.

So not only do they not stand behind their product, they sent me an iPod that is in worse shape than when I sent it to them. I will NEVER purchase ANY Apple product ever, period.

We purchased the IPOD at Best Buy. This was one year ago. Since then, we have had the IPOD in for service SEVEN times. Three trips to the factory and four in-store repairs. Shame on the customer service (none) and the quality of their product (none) and the unbelievable annoyance we have to go through when they SHOULD replace the product and back it like any company owner worth their salt would do. My daughter worked her butt off to save for this IPOD and I will never let her purchase another.

I purchased 2 apple ipods for my 2 sons and they couldnt get them to work with their computers. I went to help them and i couldnt get them to work either. The instructions are not very explicit.I am pretty good with the computer and it frusterated me that i could get it to work. They need better insructions.

I bought a 30gb video Nov 2005 for my son. It would not hold a charge. I called apple care, they sent me a protective box to send it to them to be repaired. I was not sure about sending it in the mail so I took pictures of it and sent it.

The ipod was in perfect shape, not a scratch on it, but I got a call a couple of days later saying my ipod was damaged which coincediently voided the warranty!

I see this has happened to a lot of people.

On two occasions over a two week period I returned my 30g iPod video for the same repair. There is a thin red line running vertically down the screen about half an inch from the left edge. After receiving the iPod unprepared the first time, I called customer service and explained the problem was not fixed and the line reappeared within a day or two. The man from customer support assured me it would be fixed and I returned it again. Again, Apple returned my iPod without repair. This a clear line, not difficult to see at all, and yet they refuse to acknowledge and remedy the problem.

I purchased a I-pod three years ago and have had problems with the battery from the moment I recieved it. I bought the extended warranty and still have had probles, I can not locate my orginal receipt but I purchased this product online and they can not provide me with a receipt. I know there was some kind of recall but Apple will not help me with this info. I feel this product was a lemon from day one and that Apple knows it and will not make it right.

I have had many problems with my ipods. I've gotten one almost every generation (gift and otherwise) and so far, have been disappointed with the abysmal quality of each one.

Ipod 3G 30 gig wouldn't connect to the computer so I had to get a new one from tech support. Right after my warranty expires, my 'new' ipod dies a quick death. The battery doesn't charge for more than 1 minute making it virtually useless.

Ipod Nano, despite all their advertisements about extended battery life, this one didn't hold a charge either and frequently dies before 3 hours. On occasion, the screen would flicker, my songs would play jumbled. Finally, it ended up only playing music in 1 ear. I threw out a perfectly good set of headphones thinking that was the problem, but it was really this ipod.

I covered my ipod with a double layer of invisible shield and a decal as well as a black felt case. Never dropped it or did anything even remotely damaging. My ipod started developing streaks INSIDE the screen that finally split the screen making my ipod video video-less. The Mac genius said, "No, the screen is broken on the inside. you broke it. we don't fix that."

My ipod is only 3 months old. The outside of the ipod is completely FLAWLESS. Even in the places where it wasn't covered (where a 'dent' would be according to him), there was nothing. I don't know how I could've broken my ipod 'on the inside.'

What does the apple warranty cover?

I saved money for a long time to get a 30gb iPod. Only two and a half months later, still under warranty, the iPod stopped working.

I followed all of the directions to restore it on itunes. Finally I called customer support and got basically the same advice as what I had already done. I then went to an Apple store and the support person there did the same thing that I had done myself. He then pointed out a barely noticeable dent in the upper left corner of my device that had to be held at a certain angle under bright light to be seen. I had never seen the dent before and had always taken extra care not to damage my ipod and even bought a protective case to put it in.

The employee at the Apple store said that it was battle worn and that must be the reason it wasn't working.

I paid $261.45 for my ipod with hard-earned money that took me half a year to earn. I can't afford to replace it any time soon and so I have lost all that money.

I recieved an iPod Video 30 GB for Christmas 2005. In late November 2006 the iPod began to shut off on its own for no reason. The battery wasn't low it just shut off. Then on December 14, 2006, one day after my mother purchased the product, it started to make a wierd noise when I started it up or switched songs. This was one day after the warranty expired. After reading everyone's experiences I feel like because the last straw happened one day after the warranty I don't even want to bother contacting Microsoft.

I received an Ipod 30G Video as a Christmas gift in 2005. I opened it and attempted to turn it on. Nothing. I hooked it to my computor to charge it. Nothing. I took the dead ipod in to the Apple store and they said I received a defective unit as a gift. They exchanged it free of charge due to the warranty. I took my new one home and it worked flawlessly for six months. For some reason now it only plays out of one side of the headphones. I did nothing to damage the Ipod. I took it to the same Apple store as the previous one and the tech person said it's just basic wear and tear and I have to buy a new part. I have never worked on an Ipod before, nor do I have any desire to. I doubt I even can. He said he would be kind enough to open it up for me, but it would cost me two hundred dollars for him to just look at it. He never did give me a part # to order a what I needed. Needless to say this jerk was very smug and in no way helpful to the servicing of my Ipod. What a waste of $300.00 this product is.

I wasted my entire day driving accross town to the Apple store and received no help at all. My Ipod still doesn't work right and now is making a funky operating noise like it's working extra hard. I will never purchase another crappy Ipod in my life. Besides, this thing has a battery and functions as a hard drive, but has no means of cooling itself. Brilliant. Did Apple test these things or what?!

I got an iPod mini for Christmas 2004, but I barely ever used it. In September 2005, the screen went haywire and I could no longer see or use the functions. I also have problems turning it on or off. Luckily it is stuck on shuffle, so sometimes I am able to listen to it. Sometimes.

Hello, My Ipod mini was less than two years old and it needed a new battery. The sales person in the Apple store gave me the number of Ipodresq so I could order a replacement battery and fix it myself. Ipodresq told me they were easy to change but after I received the battery I found out it was very difficult to change. I damaged my ipod in the process and now it the select wheel does not work. My ipod is now practically useless for selecting songs.

I will have to buy a new mp3 player. The ipod cost me $250.

I purchased a 5th generation 30gb ipod serial#JQ5521HWSZT with extended warranty, less than 1 year ago. The battery has never held a charge, it has taken apple forever to get the shipping box to me, only to find out that apple will not fix the battery. There is absolutely nothing wrong with the ipod except that it won't hold a battery charge longer than 4 hours.

Apple has informed me that the ipod is damaged, because of a dent on the back of the unit. The dent was not there when I sent the unit to apple, and everything else works great, but they said they can't even fix the battery, because the warranty has been broken. Can you help me please? All I want is the ipod to hold a charge.

Apparently, there was an activation kit, that we never got, so when our IPOD broke down (the 6th one in a year!) they refused to fix it because even though they had our money, they claimed that it was not valid because of the activation kit!! Who knows if they ever really sent it?!

There must be a better MP3 company out there!

My 30 GB IPOD was purchased 1.5 years ago. The warranty expired six months ago.

Having confidence in the Apple brand, I opted not to purchase a warranty extension. The unit was used occasionally, while in the car or on my home audio system. One day, it just locked up. I visited the Apple Genius Service Bar in Chicago with my friend from Florida who was having the same issue. After testing both units for 45 minutes and helping other customers simultaneously who had the same issue, both products were pronounced dead and I was offered the standard 10% discount for trading it in. I thought this was outrageous.

Clearly, Apple has a design issue with their storage component.

I bought an ipod over the internet from the apple store. I did not think anything of it as apple has always been a good name and excellent customer service. But not this time.

My ipod has never worked longer than five minutes because it does not hold a charge. I mailed the product to the office in Cupertino and they mailed it right back to me. My ipod is still under warranty and so they sent me a box to mail to the TECH department. I mailed to them they sent it back supposedly all fixed. Not so.

And they had the nerve to tell me that because I took advantage of the free engraving it was now personalized and therefore not eligible for exchange. I am out $249 plus tax and shipping and my useless warranty is up this coming FEB 15, 2007. Help!!!

I bought an Ipod (cost $300) 1/5 years ago and it was frozen. I took it to the genius bar at my local Apple store to be fixed. It was pronounced dead. I elected to purchase the Nano (half the value of my last one) and turned in my defective Ipod for recycling, thus being the best option. I am devastated by this experience. How can Apple which has a reputation for innovation and quality not have a better warranty in place ... I feel I am entitled to a lot more than a 10% discount on a new Ipod after spending that kind of money just a year and half ago. This is so wrong.

My husband purchased the first IPOD 60 gig Photo that came out 2.5 years ago to the tune of $600. I primarily use the IPOD in the car and hooked up to our stereo. Last week the IPOD seized up. I hit some keys and it was fine. Then yesterday it locked up twice. This morning, when I pressed the keys to unlock it, it made this grinding sound like gears churning.

I made an appointment with the Mac Genius at my local Apple Store. I was told that the hard drive froze, common to IPODs that are more than 2 years old. He asked me what I primarily used it for and I explained basically in the vehicle. He says, IPODS last twice as long when on its doc vs. being in the car. I said, "Well that is a joke because using them on the road is what makes the IPOD so appealing".

Since it was more than 2 years old, Apple would not support it.

He said one option was to have Apple recycle it. I am seeing stars by now and asked, "What does recycle mean?" He says, "you turn it in to us and we give you a 10% discount". Is this not a joke???

I purchased an Apple iPod, after only two months I noticed a crack developing in the screen. The iPod was never dropped or damaged in any way. I contacted Apple and was told that it would probably be covered under the warranty. I was sent a shipping box, which I used to ship my iPod Video 30G to be repaired, and in about a week received the box back with my iPod, untouched, and a note telling me it was not covered.

I am out the $300 for the iPod Video as well as the additional $300 I had to spend to purchase a new Apple iPod Video.

I purchased a 30GB iPod video in April '06 and on August 22nd, it wouldn't turn on. Apple sent me a prepaid DHL shipping box, I followed the instructions, and properly sent my ipod to Apple's service center. Apple received my Ipod the 25th of August, and on the 28th I was sent an email stating that my Ipod would not be serviced because of damage on the product's casing. They said if I wanted it fixed I would need to pay $255 (plus tax).

I know that my Ipod did not have any type of physical damage whatsoever because I always use a protective case, and I never dropped it. I called Ipod and inquired about the alleged physical damaged. After being placed on hold for periods of 30-50 minutes, being transferred and disconnected, I finally got in touch with somebody from the service department who informed me (like he was reading something verbatim) that a group of technicians examined my ipod and determined that it had dents on the casing and even the smallest dents can cause circuit failure because the product is so compact. And therefore such issue was not covered by Apple's warranty.

I asked him to be more specific about the dents, but he couldn't answer that question. He just kept on re-reading his talking points. I asked to talk to a supervisor, but all she could do was quote the same talking points. I again asked her to describe what Apple meant by dents...she could not. She said that maybe I did not notice the dent! I said that if the dent is not noticeable to the naked eye how can it cause the ipod not to work.

She simply said that they would send me back the ipod and that I could take it to the nearest apple store and have it re-evaluated.

I purchased an ipod 12/17/04 and it broke. Best Buy replaced it but now it is freezing.

I am trying to get it fixed under my warranty but now Best Buy says there is a dent in the ipod and it is not covered under the warranty.

Our household has purchased 4 iPods - 2 were dead within a year, one that is barely over a year is on the verge of dying. The other is only a few months old but I suspect it will only last a year. Sadly, the 4th one is a video ipod which now I am wondering why I bothered if it's only going to last 12 months? After reading over the other complaints it seems we are not alone. One would expect that after spending $300 on a product you'd get 2-3 years out of it. I hope Apple comes up with a good recycle plan for these since they seems to be disposable.

I used my ipod on Friday and it was fine. I went away for the weekend and didn't use it or even touch it the whole time. I tried to listen to it on Monday and the sound was extremely distorted (it wasn't the headphones). I bought it in April 2005 for $250 after saving for it for 2 months. I brought it to the Apple store in the mall (Aug 10, 2006) and the guy told me that the problem is 'mechanical'. They don't fix mechanical problems and since my warranty is up that the only option I have is buying a whole new one for 20% off if I 'recycle' my old one. Doesn't that mean that they take it, fix it and resale it?

So why not just fix mine to begin with? I had a 1500 song mini, but now they only have the 1000 song nano or a leap to 7500 song ipod. I fill my 1500 ipod every few months so I would have to buy the regular ipod at $300, with the discount being $240 (very close to what I paid originally). Plus, I'm in college. I saved all that time to buy the first one, I can't throw away that kind of money again just for it to break in another year and a half. So... I spent $250 on an ipod that didn't even last a whole year and a half and the only thing I can do is trash is and buy a new one? Sorry, but I think they could do better then that.

I have an iPod mini that I sent to Apple to repair. I got an email 3 weeks later telling me that the problem is not the battery and it will cost $205 to fix.

I purchased an Apple iPod on June 12, 2006 for $317.99 and on August 6th it would not work (after setting by itself overnight). I called Apple and had a rep go through a series of questions to analyze the iPod. His help did not get the product to work so we arranged to have it picked up to be replaced by the Apple manufactures warranty that is for 1-year.

I checked the update status on August 9th and they had already looked at it. They claimed it was not covered under the manufactured warranty because there was a huge dent on the back of the product, that voided the warranty. First thing: the product did not have a large dent in it. The product did have a small indent on the back that I got from trying to use their docking system. Second issue: the product stopped working over night while setting on a computer desk,so it had nothing to do with physical damage.

I was told I had two options - just take my broken product back or have them send me another one at a cost of $250! This is totally unacceptable to me.

My 20GB iPod just died after just 1 year of use (I bought it on July 17, 2005; it died on Aug 7, 2006). It worked on Saturday and didn't work two days later. I have no idea what happened. I brought it to Tekserve in NYC for servicing in the hope that it was a battery issue. They could do nothing for me except offer to sell me a new one at a 10% discount. Needless to say, I declined. Apple has an incredible scam going with the iPod. How many other companies can sell a product for $300 that doesn't even last a year, and that they won't offer to repair for anything less than the cost of their newest product? I would like to participate in any action being filed against Apple. This product was a lemon.

I purchased an ipod for my son for X-Mass.It froze and wouldn't work.In his frustration he dented the back.It was still under warranty.They wouldn't fix it under warranty because of the dented back but it was broken before that.Of course its my word against thiers.I paid $200.00 for it and they wanted to charge me $259.00 to repair it I am furious! This company has quite a thing going for themselves. You can't change the battery because you can't get the back off so you have to send it to them.For 50.00 they will replace a battery.

Outrageous! Whos going to pay more to fix a product than what they paid for it? so of course the person will go out and buy a new one. What a scam.This multi million dollar company can't even stand behind thier product or thier customers.Something needs to be done!!These little contraptions are not what there cracked up to be, and neither is the company that sells them.

I had them ship the ipod back to me unrepaired.Because my son is almost 18 and is earning his own money he of course went out and bought a new one.I wasn't happy but what can I do.Economically it was wasted money out of his bank account, and I know the same thing is going to happen to this one.Its just a matter of time.

We bought my 15 year old son a 30GB iPod for 2005 Christmas at a cost of over $300.00 In March or April, he had the unit hooked to a computer to record some music. When he came back to it, the screen was distorted and the unit would not work. We sent the unit in for warrany repair and received a form letter back saying, After inspection, it was determined that the damage to your iPod product resulted from accident, abuse, misuse or misapplication. What in the world misapplication is, I have no idea. This type of damage is excluded from coverage under Apple's warranty.

So I called the company. I was told that they do NOT open the iPod's up to see whats wrong with them. Because our unit had some scratches on the back and a small dent, it wouldn't be covered under warranty. I asked how do you know that the cosmetic damage on the back of the unit caused the problem? Didn't matter. I think it gives them an excuse to disallow warranty work. I will use this unfortunate experience with Apple as an expensive lesson and never buy another Apple product again.

Purchased an iPod in Dec 2004 - Returned it for repair in Sept 2005 (9 months). Apple sent a replace device which only lasted through June (2006) (9 months). Both devices failed after only 9 months of use.

I do not have extended warranty so Apple says my only recourse now is to purchase a new device since the warranty is out. My issue is that neither the first nor the second device lasted to a degree that a reasonable person, under normal operating use would consider acceptable for a product costing $250.

Purchased (3) three 30g IPODs and warranty package at Christmas time. At the four month stage, one of them was plugged into a computer to charge. When I came back there was what looked like black ink inside the screen. No outward damage.

Sent the IPOD in for repair under warranty. APPLE sent it back saying that it was not covered. In reading other complaints and talking with other IPOD users it sounds like APPLE is making a product that is so fragile it is like walking around with a raw egg in your pocket.

I purchased an iPod Video for my son this past Christmas with the extended warranty. This June, my son plugged it in to charge it and the screen went black. The iPod was very hot.

I finally figured out how to send the iPod in for repair. Imagine my surprise when I was told that it was damaged due to extreme force in plugging in the power cord, therefore it was customer neglect and was not fixable. It was returned broken but we were told we could purchase a refurbished ipod for $255! For another $50 I could buy a brand new one.

I purchased 4 ipods for my family. At less than 2 years old, 3 of 4 will no longer function. 2 of the 3 had problems with the drive within 6-months of purchase and were replaced via the warranty (with referbs no doubt). Because they are past warranty at this point it would cost $300+ to fix each one according to the web site. No chance of that happening. I'm so completely dissappointed with the quality of the Apple product that I will *never* purchase another Apple product again. I will also strongly suggest to my friends and colleagues to avoid purchasing Apple products in the future. It would behoove the Apple management to review the quality of their products before dumping them on the market.

This is the second iPod I have had that does not turn on or charge.

I have bought three iPods over the past two years for friends and all three iPods have broken down. I've tried everything on the website with no results.

I've thrown away over $1,500 in ipods and accessories and will never trust or buy from this company again.

I bought an Apple Ipod Mini in April of 2005 thinking that it would outlast all of the portable CD players that I'd been replacing over the past 2 years. However, the Ipod Mini lasted only a little over a year before breaking.

Without warning, an image of a file appeared on the screen suggesting that I contact Apple Support online. After doing this I followed all of the online suggestions for fixing the mini but to no avail. I finally took it to an Apple store where the customer service representative was unable to fix the issue. He suggested that I send it back to Apple saying that there was a problem with the battery charging and that Apple would then replace my mini for a fee of $60.

I found this unfair but was willing to do anything to fix the mini. Ultimately, Apple returned my mini saying that it was not a battery issue and that my mini was longer covered under the 1 year warranty. It's absolutely ridiculous!

My daughter's ipod stopped working after 3 months of use. It was under warranty and we sent it back for repair. They denied repair stating that it had been dented and that voided the warranty. We did not send in a dented ipod. The photos taken were blurred and it was difficult to see exactly why they denied the claim. They were firm in their resolve. To repair the ipod would have cost $255. We spent $300 for it. It felt like they were using any loophole they could find not to honor their warranty. I have always been a MAC user, but am seriously unhappy with the product and the service I received and will never buy their product.

I purchased an Apple 30g IPOD. Three weeks later my daughter left it on the computer to charge. When she got home from school, she found that the screen looked strange. It had bled.

I took it to Best Buy and they told me it wasn't covered under the manufactuer's warranty nor the extended that I purchased from them. I took it to an Apple store and they said there wasn't anything they could due because it wasn't covered.

I called Apple and they were not any help. It will cost about $150 to get it fixed.

8 days after buying my $400 60GB iPod I noticed a cracked and bleeding screen. My iPod was not dropped or treated with any negligence.

When first speaking to an employees at the Apple store I was told the iPod would be exchanged because two weeks had not yet passed. No Problem. After a brief moment and two other employees surveying the situation, I was told that the iPod could not be returned because, in their opinion, the damage was not covered under the two week warranty. (then what is?)

Certainly one of the worst customer service experiences I have ever had. My first and last Apple purchase.

I purchase the iPod Video in Feb '06. Just 2 months later the inside of my iPod cracked (no crack on the outside). I don't know how this occurred all I know is I bought the case and other accessories for this iPod to keep it in good condition.

I called Apple, sent it in for repair, they sent it back to me unrepaired and said warranty doesn't cover lcd and that my warranty has now been voided.

I spent over $300 for this item,not including all the accessories.

I purchased my son an iPod at Best Buy and bought the 3-year service contract. After just 6 months the iPod stopped working so I took it back to Best Buy. The tech said the sad face icon on the screen usually meant the hard drive died.

Best Buy sent it back to Apple. They had it for a month before sending it back to me saying the warranty was void due to tampering and liquid damage. There was absolutely no tampering done and the only liquid it may have been exposed to is sweat due to the fact that my son uses his ipod while skateboarding.

I am stuck with an ipod that does not work at all and a worthless, paid service contract that still has over 2 years on it. Both Apple and Best Buy have refused to do anything for me.

I have (had) a 2 month old Apple iPod mini that was in perfect condition - no scratches, no abuse. I actually kept it in 2 cases. A week ago, I attached it to my computer to charge the battery and the screen went out.

I purchased a 2-year warranty, but amazingly my iPod has a crack in the screen (visible to only them) and is not covered under their warranty. The warranty actually states that exact point.

My guess is they have an issue with the screens and don't want to take responsibility. I lost $200 for the unit and $59 for the warranty.

I returned a Apple IPod Mini for warranty service and was told the unit was damaged and not covered, even though I returned the unit in excellent condition (one minor scratch). Upon receiving the unit back from Apple (un-repaired) I found it in fact damaged. Apple needs to step up and accept blame for the damage.

Apple warranty service damaged my IPod and will not honor their warranty.

Bought a $300 Ipod and the protective case, within a few months the LCD screen cracks on the inside. I bought the Warranty from Best Buy, but they won't cover even though they sold it to me saying "If ANYTHING were to happen...", well they lied. This Ipod was never dropped or abused in any way, it has no scratches, is in perfect condition except for the inside of the screen. Now it looks as if Apple won't stand behind their product and replace the defective parts.

$400 iPOD only about 4 months old & the screen went bad. Mailed it in, got it back, and was told that it must have been abused so they refuse to fix it an no charge. I was in my daughter's room when it was working, I had her turn it off to talk about something, and when she turned it back on she stated the screen was not working. It was never abused or dropped.

Apple iPods that are unreliable or defective continue to be sold. Today I had to buy my third IPOD in less than 2 years. Problems: batteries, recharging, freezing, and finally not working at all. Several friends of my 16 year old son have had the same experience!

Sorry but this (the third) iPod is the LAST ONE THAT I WILL ALLOW IN MY HOUSEHOLD !

We have had our 60GB Video Ipod since early Jan 2006. We are now on our third one because after just a couple of uses the iPod crashes and will not come back to life. We have not finished a whole video and it crashes.

iPod has done a great job of sending us replacements, but now I am worried about the warranty. What if we need another one in a month, it does seem like a pattern. Do all video iPods do this, or is it just mine?

I've just been through the ringer with Apple Care. My ipod audio jack was broken and it's taken them so long to give me a straight answer that my six months of free service is up and now they're trying to charge me like crazy to fix the problem. Here's what happened: -called aplcare, they tried to tell me it was a software problem and gave me a long list of stuff to do to fix it myself, they said go to the apple store and they will fix it for me onsite -I found an apple store in my area, they said it was a hardware problem they couldn’t fix and I should call aplcare to have them send me a box, free of charge, to send my ipod in for repair.

Called aplcare, they said go to the store first, then tried to tell me it was a software problem, then said go to the website -went to the website and filled out a service request, they sent me a part that had nothing to do with the problem. Called aplcare, they said go back to the site and fill out the same service request, -went to the site, filled out another service request, now they say theres a $32 fee for shipping because I’ve had my ipod more than 6 monthes -called aplcare, they said I had to pay that fee or pay $60 for the aplcare protection warranty. I explained to them that if customer service had known what they were talking about it at all I would've been able to get my ipod in in the 6 month period, and they wouldn't budge.

My ipod doesn't work, and my only option is to give them at least $32 more money to *maybe* fix it for me, or spring more charges on me.

My wife bought me an Apple iPod (20GB) as a gift. This is the third one in our family. One (our 24 yr old daughters) failed completely. It was replaced with a refurbished unit, which has now failed. My unit plays for about an hour, and then will stop playing and lock up completely. I have to let the battery die completely, recharge it fully, and then it will being working again - for about an hour. Total junk. I'm tossing mine in the trash and looking for another brand of player.

Since Apple seems to blame every iPod failure on "physical abuse" and refuses to honor any warranty, these units are a huge waste of money for anyone who buys them.

I bought a 30GB Video IPod December 19, 2005. I also purchased the protective case for it. March 28, 2006, I went to use it and the LCD screen stopped working. I called the Apple 800 number and was informed that they do not cover the LCD screen. To pay over $300 dollars for something that does not last for more than 3 months is a scam. I was told to use a third party repair place who would charge another $160 to repair it. I was told it was because I was too rough with it. I'm 50 years old and do not misuse my property. I think something should be done about the way Apple is defrauding the public with its poor quality products.

Over $300 for an IPOD that lasted only 3 months and that Apple would not repair. It would cost another $160 to repair and who is to say how long that will last

When I called AppleCare's 800 phone number to buy the AppleCare, the operator needed me to read the serial number off the back of the IPOD. I wear contact lenses and my vision is corrected to 20/20 and I use power 1.0 reading glasses for detail work. I was unable to read the serial number on the back of the IPOD because the type font is microscopic white gloss painted letters closely spaced on the shiny chrome case.

It took many tries to distinquish the individual letters such as S 8 Z 0. I was upset and expressed my disappointment to the operator that their Apple product designers would approve such small fonts to be printed. Yesterday my AppleCare policy arrived in the mail. It came in a bubble wrap 8 x 11 envelope and postage paid was $1.05. I opened the envelope to find a 4 page letter [8.5 x 11] folded and two card stock [5.5 x 8.5] quick guides.

Once I saw the contents I became upset at the choice of a bubble wrap envelope because they are difficult to recycle and more expensive than a N0 10 standard paper envelope. The cost to mail this weight of paper first class across Canada is only .51 cents. I had trouble reading the cover letter and the important information such as my protection plan number, product description and serial number because it was printed in black type font 1/16" high. I think this is type size 4 or 5. The cover letter page was half blank because the type font was so small. I looked at the rest of the form letter and it was all in the same type font. I then called the Applecare 800 number and made a complaint about excessive expenditure of mailing and the microscopic type font used to communicate important information.

A little over one year ago, I bought a 4th geratiaon Ipod 20G for my daughter, It dead in 10 month. So my daughter took it to the Apple service in Boston where she studing. They replace it with an refurbished one. It has the problem too since day one. One has to shake it to make it work. But since my daughter need to come back to California for summer break. She waited to go to service until back to Boston. Now they said its warrentee is expired, and refuse to fix it. What kind of warrentee is this. Apple can keep giving this kind of crap until the warrentee is over and say sorry, bye bye, you are on your own. I sware I will never buy any Apple product any more.

I purchased 3 Apple ipod, 5th generation, 30 Gb, videos for this past Xmas. I have three children ages 14, 15, and 16. So I didn’t buy them for small children. My 15-year old took his out of his pocket and the internal screen was bleeding. We called apple right away, they are supposed to be warranted, and after being on the phone for over an hour as well as emailing pictures, we were told there was nothing they could do other than repair it at a cost of more than $250.00. Now, this was less than a month after receiving them.

I was very upset over this and decided not to give up, so I went online to the apple site. They sent me a pack to send the ipod in and take a look. I got the ipod back in the same condition it went out it. I am very disappointed in apple and will not purchase from them again. I think they need to get the glitches out of their products before they sell them to unsuspecting souls. It’s funny the screen started bleeding, the ipod worked for a while then froze, I sent it in to be unfrozen and they did nothing. My children asked for nothing else at Xmas, except these and now I have one son who does not have one.

I spent more than $1000.00 on these ipods, so my children got very little else, as I am just a middle class mother that works very hard for my money. Too hard for it to be wasted on an item like this. I think apple should make sure their items are replaceable, as well as in perfect working order with no glitches before they put them on the market for us to purchase them and to make good on their warranty. I think there needs to be a lemon law on electronics like this.

I bought the 30G iPod shortly after Christmas and in early March I took it out of my pocket and the screen was cracked internally and not working at all. The music still worked but it was impossible to navigate. I had a protective case on it, )though not a large plastic one just a leather one) and I was advised by the place that I bought it that it didn't look like it had been damaged from the outside (it was in perfect condiditon).

Mac declined replacing it and sent it back. I think this is terrible constomer service for such a large company and I am urging everyone I know noit to buy iPods as they are way to fragile and no one should pay $360.00 for something that lasts under three months. Again I am very dissapointed with Macitosh and have been a loyal customer for 10+ years.

I bought an Apple 40 GB Ipod for my husband exactly 14 months ago and spent a sum of around $500 and had stopped working 13 months after purchase. It had never worked free of problems since purchase regardless of this, but now it is completely wasted. I have read all of the other complaints and now realize we are by far not the only ones with this issue. We called Apple and they told us that it would cost $275 to repair and that it may revert back to the same problem and not operate again.It appears to me that Apple should be more sympathetic since it is quite apparent this product is an absolute lemon. What makes them think that this kind of money is a drop in the bucket for their consumers?

I got an Apple 30gb video iPod in October. It broke soon after that and Apple replaced it with another one by late November. In February, the screen on the replacement iPod cracked from the inside (the outside is fine - I don't know how this could have been outside damage) and now the entire screen will not function except for a tiny piece in the bottom corner about half a centimeter long. The sound still works but there is no way to select a song or watch a video. Luckily I had it on random shuffle mode when it broke so I can at least still listen to something.

To my knowledge I never dropped it or did anything else that could have broken it. I always kept it in a case and took good care of it. I just took it out one day and it was broken. So I go to the local Apple store and tell them what happened. They tell me Apple doesn't cover a broken LCD screen. They also tell me it was my fault. The reason? I kept the earphones wrapped around the iPod to keep them from tangling, which is apparently enough pressure to break the iPod.

I received 40GB Ipod as as gift in October 2004. In February of 2006 (14 months), it quit working completely. At first, the problem was intermittant with just the click wheel 'skipping'. The problems then progressed to the iPod not working at all. I did all the resets and reloads that Apple suggests and it worked again. For like 5 minutes. I called Apple customer support to complain. They suggested to do all the resets, etc which I told them I did.

I was told that it would cost $277 to fix because my iPod model was "obsolete" and out of warranty. It only cost $299 new! And, what am I supposed to do with all the accessories I bought? To make a long story short, my iPod no longer works after only 14 months and Apple will do nothing for me, or all the other people that have the same problem. How can we let these corporations get away with selling us junk? Whatever happend to stnading behind products and keeping customer happy? I will be spreading the word to not by Apple products, especially iPods.

I purchased a 30GB Ipod for my 15 yr old son for Christmas 2005. In Feb a black spot appeared on the screen and the left side of the screen stopped working.

We returned the Ipod to Best Buy (where we purchased it, along with an extended warranty). The service man at Best Buy told us that they had had a lot of the same problem with these Ipods and more than likely the Ipod would be replaced.

Several weeks later we get a phone call that says the problem was not covered under the warranty and it would cost $309 to repair. We paid almost $400 for the Ipod and warranty! They said the only way the screen could have busted (as they called it) was "physical damage".

I can assure you that my son has taken care of his Ipod as he was very proud to have one. They basically told me that my son was lying to me and I should ask him again because he must have dropped it or hit it against something.

I am very disappointed in the way Apple handles their business and I am also disappointed in Best Buy. They push you to buy these products and the extended warranties telling you that they cover everything - just bring it in and they will repair or replace at no charge.

Neither Apple nor Best Buy keeps their word.

I bought the ipod video 30gb 2 months ago and the video feature on it doesn't work. It downloads the video, but there is no sound.

I'm not the only person that this has happened too. I have two friends with the same problem.

I bought an IPOD mini in August 2005 and started having problems with the battery. From September 2005 through January 2006, I continued to have problems. The battery wouldn't stay charged, then it would turn off when it showed full battery power.

I took it to the Apple Store three times. All three times, they stated NOTHING was wrong with the battery and they wouldn't replace it. In fact, the third time, I couldn't even turn it on after they had it. I was told I had to send it to California for service at a charge of $30 for shipping & handling.

FINALLY, they replaced it, but they replaced it with a refurbished one b/c Apple doesn't make Minis any longer.

A week later, I started having problems with the new refurbished ipod -- the screen started to flicker and fade out. When I called Tech support, they basically said that "something" must have happened from the time I received it until the time I called them because NOTHING was wrong with it when it was shipped to me.

Consequently, I've spent almost $250 for this IPOD that doesn't even work.

After 9 months of using my iPod, the device froze. I went to Apple's iPod support website and was advised to reset the device, which I did. The device rebooted. I was able to use for another 3 weeks until the symptom occurred again at which point I repeated the reset procedure.

This time, a folder with an exclamation point appeared and I could not reset. I could hear the disk almost skipping or looping. I had to restore the iPod. This took several DAYS and many HOURS of research - not to mention time reloading all of my songs.

The device was fully re-charged and it appeared everything was back to normal operations. I played a song and half way through the device stopped, skipped through the remaining songs on the album and then displayed the Main Menu screen. I could not play any subsequent songs nor could I turn the device off.

I reset the device and got the folder with the exclamation point again and heard the disk skipping or looping.

I was fed up and called the Apple iPod support line. The person "helping" me was unfriendly, unhelpful and insisted that I go to the dispatch website. I logged in to the dispatch website and when the time came for payment, Apple (iPod) wanted $255.95 for the price of the service and $15.36 for tax for a total service fee of $271.31.

That's over half of what was spent on the actual unit!

We purchased an iPod for our son for Christmas.

Apple did not report that these mini music computers needed a hard-case or that they were so fragile. My son dropped it and cracked the screen. He can no longer use this $330 Christmas present. He used it for 2 months--it was the only present he asked for because he knew how expensive they were.

We sent it to Apple for repair and they sent if back saying they couldn't fix it because it was "external force".

I believe Apple should inform the consumer that if it is dropped one time and the screen cracks they will not replace it. Had I known it was that fragile I never would have purchased it.

Last month Apple published it's latest updater for the Ipod called the 2006_1_10 Updater. Ever since using this version of the Updater my Ipod (as well as many others on Apples "support" forum) does not respond when plugged in to my PC for update. Not only does it not respond but it also locks up my PC.

Apple's published fix for this is to use the Updater to restore the Ipod, which of course is impossible because my PC is inoperable when the Ipod is connected, and the fact that the "solution", the 2006_1_10 updater, also caused the problem to begin with.

I understand that these things happen, but almost 2 months later Apple has failed to acknowledge the issue or respond to any consumer complaints. It is virtually impossible to email, phone, or otherwise contact Apple support.

Also rumors abound how it is very coincidental that the 2006_01_10 updater is just past the 1 year warranty mark for people who purchased their Ipod for the 2004 holiday season.

I bought my son the new Ipod Video at a cost of $400 from the Apple Store. After two months the screen developed a large spot on it.

We sent it back for warranty coverage and were told the screen was cracked. The screen is not cracked that we can see. There may be a screen internally that cracked but this is a manufacturing defect which Apple is dancing around.

So we are out $400. This product is without a doubt a piece of junk, and is the last product we buy from Apple.

My daughter has had her mini ipod for about 2 years. She just informed me that it hasn't worked for 1 year. (Teenagers!)

The sound quality is awful, so we bought new head phones, still having problems. The sound is scratchy and distorted. We've reset/restored the ipod with no results. Sometimes the ipod will play fine if it is sitting still on a desk, but as soon as you touch it or try to move it the bad sounds start again.

From searching the web for solutions, there seems to be a problem with the connector pins for the headphone jack. The pins are rigid and just the action of plugging in headphones or using the ipod makes them loose thus causing the sound problem. There were also some reports of poor soldering of the pins.

The Apple Store won't help me, they'll only give me a 10% discount on the purchase of a new ipod. I think the ipod should last longer than that.

I purchased the iPod for my daughter for Xmas. In less than 3 weeks the screen had a large blotch on it and the controls no longer worked.

I called Apple - no help there. I called the store where I purchased it - no help there. I went to the Apple store, waited 2 hours to see a "quality service professional" only to the told that my daughter must have "brushed" the item against something and "broke" the screen. No coverage would be honored.

When I tried to explain my side, the person behind the desk said: "It is your problem. Now either buy another one on the way out, or please let me help the next person". !!

After a month of light use (iPod has never left my house. I listen to it before i go to sleep and put it on my night stand--THAT"S IT) my LCD just cracks. I don't know how, i just pick up my iPod from my nightstand and it is cracked. Apple's web site is very explicit that it's not covered, fine. But I've asked three times if I CAN GET IT FIXED. I'LL PAY FOR IT.

I get the same answer every time, "We don't cover LCD damage."

I wasn't using the ipod in any remotely irresponsible way. I know I will never convince them of that - fine. But to not even answer my question and just insist over and over that they don't deal with that is just horrible customer service.

I was having a screen problem with my iPod mini so I called Apple customer service. When I tried to explain that I just wanted to know if the screen problem was something I could fix on my own, I was told that I needed to pay $59 to join something that I could not understand. (language difficulties). I think they said if I didn't want to pay excess shipping and diagnostic charges I had to pay $59 upfront.

So I drove to an iPod store. After waiting 15 minutes and watching everyone “act” as if they were busy, I interrupted them and asked if someone could help me. I was asked if I had signed in (I am new to iPod and did not understand the iPod procedure). I was told to sign in and that I could be seen at 6:30pm (it was 2:00pm). My only recourse, since I didn't have 4 1/2 hours to wait, was to go home, sign up on the computer and come back again. And all this before I even know if the problem is fixable.

I think the Apple service is deplorable and deliberately misleading. If I need a new MP3 player, it will not be an iPod. ?

My Apple iPod was purchased March 6th, 2005. The battery problem has been going on for 7-8 months. When I'm listening to the iPod it will cut off however the battery always shows “fully charged”. When I turn it back on it shows the battery is “dead” or “no power”, but then refills when I keep listening to it. It jumps around from full to depleted. This occurs every day and I charge it every night when I go to bed.

Also, once I attempted to go to a new artist and found all my music was gone. The music was gone for about 2 weeks and then showed back up again. I charged it and it did the same thing with the fully charged battery. This problem occurs with all my friend’s iPods as well.

I contacted customer service but they refused to repair it, even though it is under warranty, because there is a tiny dent on the left side where the earphones go. The repair rejection letter from Apple is a standard letter, not addressed to me personally, does not have an exact diagnosis and was not signed by anyone. I don’t believe that anyone bothered to look inside the iPod or check it out.

My opinion is that Apple has had a lot of problems with the iPod Mini so they designed a way that will hopefully make the problem go away (the letter and any cosmetic reason). When you pay $200 for an item, normal wear and tear is suppose to be acceptable, and the item should work for more than a year.

Surprisingly my iPod has lasted about two months without having any technical problems. I just have a complaint about a poor choice I made that apparently many other people have made.

Excited to play my new 30GB iPod in the car, I bought an iTrip. In large print, the box claims the iTrip will “work with all types of iPods” and then a side notes claims “at least ones with a dock connector”. Not knowing much about iPods, I was unaware that the new 30 and 60 movie iPods did not have the dock connectors.

This was a total waste of $30.