Apple iMac

I cannot see or use my SD card slot or reader.

We purchased a Mac Lap Top and iPad in 8/11. 9/4/11, we purchased an iMac from the same store at La Cantera, San Antonio, TX. Lap Top/iPad 2 had Lion OS. Turns out the iMac, purchased a month later, did not. Now Apple wants to charge us $30.00 to download the OS. Why did the store allow a iMac to leave with an old OS? We have spent easily 2 hours on hold and talking to people who do not take accountability. $30..worth it?

I purchased an iMac 21" on September 2, 2011 through Naval Air Station Memphis. I received the machine from the supplier on September 8, 2011. On October 11, 2011, the computer would not boot up. I managed to get it booted from the installation disc. But when it restarted, it would only open to the Apple logo and progress symbol. I called the support center (great assistance), who coached me through about 8 procedures, to no avail. I now have an appointment to take the computer to the local store for help. It was suggested that the hard drive may be improperly wired. I am a bit disappointed with the product and the problems experienced less than 5 weeks after purchase.

I purchased my iMac in May 2010. I have loved using iMac programs such as iPhoto, iTunes, and others. I have never had a problem with the software. However, I am ultimately, terribly disappointed with my iMac after having several major hardware issues. In the last 6 to 12 months, our CD drive had been replaced because it no longer worked. Three weeks ago, our hard drive and motherboard were replaced. Fortunately, we purchased the extended warranty and did not have to pay for replacements, but it was no small hassle. Had we not purchased the extended warranty, we would be out a couple of thousand dollars, essentially purchasing a new computer. Customer service at the Cerritos store was mediocre. I was treated as if the replacement wasn't a big deal and told how fortunate I am. To top it off, the camera on my new iPhone is not functioning.

I purchased an iMac computer 10/2008. The computer is very well taken care of. A couple of weeks ago, the computer started to experience what is called a kernel panic. We took the computer to Apple and we're told that it was the Logic Board. They gave us an estimate of $486.50. I complained and told them that I was very disappointed with the Apple computers. They gave me a 20% discount on the repair. I picked the computer today and 10 minutes after I turned it on, the same happened. I just found that these very famous computers are assemble in China. It is a disgrace that a company like Apple send this computer, which are supposed to be state of the art, to be assembled in China. I had several Apple computers before in the good old days and never had problems with them. I do believe that Apple computers are very expensive machines to be assembled in China, where we all know the quality of the labor is very cheap and of poor quality to say the lease. I do feel that Apple is cheating their consumers by sending the machines to be assembled in China. They are to be compared with a cheap PC.

There is no way to increase the font size to a readable level. This is ridiculous! This does not make the Apple computer "user friendly". It is quite the contrary.

I have an iMac computer that was well over $2,000 that I purchased in 2008. The computer has been used very little and has been very well taken care of. It would not turn on and I took it to Apple for repair. I was told that the computer needed almost $800 worth of work done. I think my computer is a lemon. I have seen multiple complaints on these same repair problems regarding logic board replacements. Is anyone doing anything for us consumers that are just throwing our money away to Apple?

I received this computer as a Christmas gift from my wife in December of 2006. Within the first 2 years of owning it, the hard drive crashed and I lost everything on the hard drive. This included all programs and personal files such as pictures from my sons birth. since then it has crashed 2-3 more times for the same problem but this time additional items were replaced as the hard drive has not the issue but the computer itself. This has lead me to believe that the computer has been the problem from the start and not the hard drive.

The machine just crashed again six months ago and it crashed again this month. This is becoming all to common and I belive that I have a lemon at hand. I called Apple to see what they could do to regain my trust and resolve this issue once and for all and they refussed to do anything about it. I have no confidence and fear that this defective machine will crash again in the near future, even after so called re pairs have been made on it.

I have been on the phone with tech support and customer service and asked for a replacement. Was informed they cannot and are aware of this problem with other computers of the same model and are looking into the situation!

I went to the apple forum to see and found quite a few number of similar cases. Am I now stuck with a faulty computer? What good is the protection plan? I should have been informed of this before they took my money.

I bought an IMAC in 2008 for 2900$. Of course, I could have got a higher end and cheaper product with PC, but I wanted to try Mac. Never again. Barely 15 months after purchase, I had a kernel attack. I paid 750$ for a repair that didn't fix the issue. I had to bring the computer back to the store 3 more times, and it only made it worse.

I live 2 hours away from the store, and I spent countless hours on the phone being thrown around from customer service, to tech support, to the manager of the store to get a refund on that shady repair, which they kept refusing. I finally got the manager to exchange the computer, I had practically paid for a new one anyways, but I ended up with something quite below my old one in terms of graphics. At least I didn't end up empty handed, but for all the money and time I invested dealing with this issue I am bitter and will not buy another Mac in the future.

Defects in the Late 2006 Intel iMac/MacBook Pro with ATI X1600 graphics chip.

These symptoms usually appear after the one-year warranty period has expired.

The damage can become crippling to machines and is irreversible.

I purchased a 17" iMac and I have six lines on my monitor. The lines started sometime ago and continue to grow. I have contacted Apple and have had no response which is why I am contacting you. I have read a lot of complaints on the Internet so I know many are having the same problem with no resolution. Thank you!

The iMac has been crashing/shutting down for the past 2 years. The power board was blamed/replaced; it reoccurred, same again and reoccurred. Sometimes it is 3 times in one evening. I requested replacement. I was told Apple do not replace but will keep repairing plus allow me to drive 3 hour round trip each time. I tried the local Apple recommended repair shop. They were not interested. Data was lost midway through documents / time wasted / days wasted driving to Sydney. It's just annoying! You never know when it will happen. If I'm doing something online, everything is lost.

We just bought a new iMac because of all the hype about it. Less than a month of having it, we have had more problems with it than any other of our computers combined--everything from intermittent feedback from the speakers to freezing up, loss of internet, to now after talking to Apple care tech guys (twice), the computer not even booting up anymore. We are disappointed and angry about such a poor product that we strongly advise anyone thinking about buying an Apple product not to!

I have been a Mac user for many years and generally love the machines but I must warn potential buyers of a problem they may experience. I recently received my new top of the line iMac i7 which is an impressive computer, 27" screen, slim design, wireless keyboard and mouse. The design seemed flawless until I attempted to rip a one of a kind, personal DVD for a family member. It was of a medical nature and she wanted to use a small portion of it for a lecture. I inserted the disc and found that the computer was having trouble playing it. Upon ejecting the disc I noticed a series of parallel scratches running across it's surface. After some time investigating I determined that when a disc is inserted into the iMac computer it has to be done very gently and at a perfectly straight angle. Otherwise the surface of the disc scrapes across the extremely sharp metal slot cut out of the body of the computer that acts as the guide, or "doorway" for the disc.

I tried several blank discs and found the scratches on each one. I could possibly avoid scratching them by being extremely careful but could not guarantee that a disc would be unharmed. I contacted Apple immediately and thus began a lengthy attempt to explain the problem to tech support over the phone. They seemed to think that replacing the drive would solve the problem even though I carefully described the problem as not being with the drive but with the sharp narrow metal loading slot. I figured I could try gluing some felt over the side that comes in contact with the discs but am afraid of voiding my warranty. I assumed that a problem of this magnitude would be taken seriously by Apple and I assumed a fix would be coming in the form of a thin plastic sleeve insert or a felt strip with double stick tape on one side. I certainly thought that the problem would raise concern but my problem was never solved.

On at least two occasions I was met with Apple employees over the phone and in a store saying "well, what would you like me to do about it?" I explained that I felt that was for them to figure out, or that at least they should direct me to someone who could help me. I asked that my problem be forwarded to the design team, not only for a possible solution but also to alert them to the issue as early as possible. An e-mail was sent back to my Apple case file from an Apple engineer stating that I would just have to learn to load my discs straight into the computer. Although I have dealt with some very friendly people at Apple I also spoke with some extremely unhelpful employees and I am left with a pretty bad feeling about the way I was treated and that my problem was never resolved. I went on message boards to see if others were experiencing the same problem. One guy started trying to import his CD's into iTunes and only after the sixth disc was found to be un-readable did he discover that they were being scratched beyond readability. Imagine the cost and inconvenience to everyone who loses data...either irreplaceable or expensive. I expect more from this company and as an investor with Apple stock, I have to say...this doesn't cut it.

I would like to warn people interested in purchasing an iMac that this may be a problem for them, and that they should check out the machine carefully with blank discs, in a real use situation which does not involve precise robotic handling of disc insertion and removal. I would also like a solution.

I have been a Mac enthusiast for the last 8 years since my first Mac desktop purchase. Tired of the daily maintenance of anti-virus, anti-spyware, anti-trojan, anti-malware, anti-familytime, anti-usability software that encases the average windows system in a very thin bubble of easily exploitable, and definitely not Pope-like protection, the transition had been painless, and I thought, well earned after my years of uncompensated Windows vulnerability patrol. When it was time, in the fall of 2007, to outfit my new home studio I purchased one of the brand new core 2 duo Imacs. I know, I know. Why would you buy an all-in-one integrated system? Two words: consumer confidence. By this time I had purchased 2 Mac minis, one macbook, one macbook pro, and now the 24" intel mac. The whole family had been outfitted. For the most part, the only unit that was receiving moderate to heavy use was the imac. The beginning of 2009 marked the downturn for my imac's overall health. Things seemed to slow down a bit. Turns out that the Apple representative informed me that my initial one year warranty was a week expired. Ok. So hook me up with Apple Care. I have a credit card and me and debt go way back. No? Well, I assumed that after paying another $100.00 annually for my .mac account and idisk that I would have received an email informing me that it was time to pay up. I should have? Oh, well I didn't. My first verbal disagreement ensues with Apple's less than cheery service. After two days and two fraud disputes over using my Apple credit card to pay for Apple Care (the representative finally submitted when it was admitted that my email they had on file was actually different than the one that I had set up. You see, and this makes perfect sense, that when you try to use your Apple Card to make a purchase through Apple, a red flag goes through to the bank that this could be a possible fraudulant charge.

I find an Apple Certified Service Center in my area and decide to take it there instead of an Apple Store thinking I might get more personal attention. They give me so much personal attention that they extend the repair time of 2-3 days to two weeks. For a hard drive. Yeah. I finally get my unit back, reinstall everything and I'm back up and running....I have my machine back and I'll weather the small inconvenience because I can't spend another two weeks working exclusively on my laptop.

I finally picked it up from repair and we made a silent promise: never again. Everything seemed fine after that. A week ago I noticed two dead pixels. I now also have bad IR sensor it seems. I call Customer Service, and I proceed to tell him about the myriad of new problems. We make an appointment for me at a local store for the Genius Bar (giggle).

I arrive at the Genius Bar at a different Mac Store location. I didn't want a repair, I didn't want this machine back. I wanted it replaced. I had already brought it in twice previously and now I just wanted a new system. I explain my multiple issues with "the lemon" and how now that it was going to need a new IR sensor, a new video card, a new display and a new logic board, I simply wanted a replacement unit. I even said that I would pay for an upgrade to a new unit as my faith in the older product line had been considerably shaken.

His response was that since the unit had not been in for repair before (huh?) that there was no grounds for a replacement. Employee #1 then casually slid over and pressed a key on the store's computer that either showed a new screen or actually turned it on and the manager was presented with information on the previous repairs. I was then informed that this still didn't warrant a replacement. I further explained that I was simply tired of lugging the unit back and forth to be serviced and then being without the machine for weeks at a time. I was then told that I had always had the option of a technician actually coming out to my property to check the machine and then take it for repairs. Umm, really? Looks like that option had never been explained to me. EVER.

So the latest breaking news from this morning is that they were currently waiting on the last of the parts to arrive (today being day three of my 2-3 days). I was then informed that even if it did arrive today, that there were no repairs being done today and just to let me know, there is a LOT of work that has to be done on this machine.

I have had horrible customer service. I paid (including Apple Care, tax, etc.) 2500.00 for my Mac in 2007. There are certain expectations that come with a product that is touted for its reliability and a company that boasts of its customer relations. After meeting the same kind of service on three different occasions from three different locations, I can't call this a fluke, nor can I chalk it up to bad policy. I place the blame firmly on a company that has forgotten that not everyone who buys their products falls squarely and neatly under one tax bracket. There are those of us who intend to make our purchases last and are not impressed with a 2500.00 lemon when they could have just as easily settled for a 600.00 one. Could be the reason I decided to go Mac in the first place, huh?

i have contacted apple, taken the computer in for repairs etc in clarendon va, and contacted apple support. i have written apple to no avail. I am writing about an IMAC PRODUCT i bought from macmall. A 24 inch imac that I paid nearly 3k for. About 2 years into my ownership the machine started crashing. I have come to learn that this is a common problem and a defect in machines due to a defective graphics/heat issue in design and soldering to the mOtherboard I have taken this to apple genius BAR in clarendon and was reported that a "logic board or motherboard" needed to be replaced

I want my computer either totally replaced with a new IMAC unit or the entire motherboard/logic board replaced for FREE. Had [Apple] put up an AD that the shelf life of our computers is two years I wouldn't have dropped 3k into this computer. It is unreasonable to expect the consumer to foot the bill for this defective design issue.

Please also send me the addresses of where I may [lodge] formal complaints, as well as email addresses to complain within apple.

I can find no address to which to send this as Apple do not seem to provide a customer complaint service! I am trying to register an AppleCare protection plan for an iMAC I have just purchased. When I try to do this it requires me to create an apple ID. When I try to create an apple ID it will not accept my phone number. I do not use a landline for day or evening only a mobile for all purposes. The country code for the Netherlands where I currently live is +31

Please can you tell me what I should insert so that the number is accepted. I have now spent over half an hour trying to fill in the online form, then calling the NL support number (a ten minute wait) and calling the iFactors shop where I bought this computer, and searching (unsuccessfully) [their] support website for somewhere I can get advice by email as I dont have any more time to waste. Neither I nor the Apple customer salesman in the IFactors shop could find any online support service on website.

i've had this apple imac for 2 years, its been one problem after the other and they never get fixed just new ones added to old ones.

I paid good money for this computer but Apple says "let's keep trying to fix it." There must be some kind of computer lemon law surely, This is not what I bought a computer for, to be frustrated and fed up.

I bought an Imac end of 2006 two weeks after I bought it, kept switching off while I work I took it back but was told that I can't get a new machine they have to fix it, so my brand new imac spent about two months in the workshop because apparently imacs are very hard to fix, since then it's been a constant battle my imac have done the switching off thing many times and everytime I take it in it spends a month or two in the workshop to get fixed only to have the exact same thing happen again a few months later. Since I'm a freelance illustrator this is incredibly frustrating, its an expensive computer and its spent more time in a workshop than at my house.

Apple's Customers Service stinks! Every time I call there is a wait time of over an hour! Apple was rated the best in customer service. I can't even complain to Apple. Where's their site? My iMac stinks; don't spend your money-- even a simple question to ask about iMail, and there's an hour or more waiting time. Wow, I spent $149 for the extended apple care; boy, that's what you call caring! They suggest I call at a less busy time. When is that? Midnight? 1:00 a.m? They work, so do I.

Switched to Mac after years of IBM compatible use. Thought I would try it since I needed to upgrade anyway and some friends raved about the product. While the product has some nice features, the customer support and service are the worst I have ever encountered and I will not purchase one more thing from Apple. My first complaint was about a shady rebate offer that they did not honor and my second complaint was that I had spend over $2200 on a new IMac less than six months prior to calling about a simple issue with my wireless mouse and they would not talk to me without paying them an addition $50 for "telephone" service.

When I wrote to customer service about the rebate issue they effectively said thanks, your complaint has been logged. Same thing (after waiting 15 minutes on hold) when I complained about the tech support. For the price of this IMac, I could have gotten a top of the line "IBM" compatible. As soon as this IMac lives out its useful life, that is exactly what I am going to do.

While Mac machines are pretty good quality, you can get similar quality for less money and much better tech support and customer service from some of the better Windows based PC companies.

I was a comfortable PC user when my husband took me to an Apple dealer. The iMac knocked my socks off, especially iMovie and iTunes. We bought one that day. With my first attempt to work with iMovie the program would unexpectedly shut down. I had purchased the extended care ($129) so I was confident they'd help.

Long story short, I was made to jump through hoops and finially told to reinstall iMovie. By this time I had lost all confidence in iMovie. Yes! I was defeated by an Apple product and never went back.

Along the way I've had numerous run-ins with the tech department and today's was the last straw. I was getting "panic kernals." In other words the whole darn computer was crashing. After 3-4 talks with Apple they decided I needed to create a new user. I needed to transfer information from the old user to the new one. I talked with 3 of their "product specialista" and got 3 different methods of moving this information. I had a 1700 song library and today I have 298. The tech couldn't figure out what happened and suggested I buy a Norton retrieval program.

I called customer relations and was told I was out of luck. They would send me a retreival disk but other than that I was SOL. I feel like they have put one bandaid after another on my machine and I expect it's not though with me yet.

I am trying to purchase a permiter battery for an imac. They will not sell the battery unless I pay Apple or an authorized Apple dealer to install the battery. I have a competent service man who has been taking care of my three Apples for over 4 years, and do not want to carry my computer to a store or have some other third party service the equpment. Isn't Apple required to sell me a replacement part?

It took three phone calls and over 30 minutes to have someone finally tell me that they can not sell me a battery unless I bring a computer in for them to replace. What kind of support is this?

John should sue the company in Small Claims Court.

We bought an Imac G 4 for our daughter's senior year at Syracuse University. Prior to this she used a $600 computer that we bid on over the net which she rarely had a problem and never needed support. Her new Imac has broken down numerous times. Despite the fact that the individual computer helpers have been polite and understanding, the computer continues to shut down or fails to perform. Yesterday, her computer would not copy cds and when the Apple care representative attempted to solve this problem, the computer crashed.

Now we are told that they will have to reprogram the hard drive and she will lose everything. She is in the middle of writing papers for her senior year finals and will lose all her work. When we asked about retrieving the material from her hard drive - we were told that it would be at our expense. When we asked to speak to a supervisor, we were referred to Cliff. He was unsympathetic, cold, and robot like. He might as well as have put a tape on which reviewed apple (note the small a) care policy. The timing could not be worse.

It should also be noted that we purchased this computer for our daughter so that she would have what we thought was the best and it has turned out to be the worst. When we asked to speak to Cliff's supervisor, we were told that he was the final word and that there was no one we could talk to. We are very frustrated.

Well I bought an Imac and did all my reports on it which was good. But the Mac crashed one day and I lost everything. I couldn't get through to the Apple help centre for 7 hours. I lost my job, I lost all my documents, I lost 50, lost a job opportunity. But I have now started using a Wintel with Win2k, more stable than any Mac I used.

Bought an Imac computer one year ago, May 2000. In the course of one year machine has constantly crashed, froze up and the DVD drive stopped working. Replaced the DVD under warranty, and one month after warranty expired (the 13th month of ownership) the modem stopped working. Apple custome service was rude and not very helpful. What they told me primarily was "Warranty invalid ... you got it". I will never buy an Apple product again. Very disgusted.