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Apple iBook |
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I was having problems with the power button on my Apple iBook G4. Sometimes, it would not power up. I purchased the AppleCare Protection Plan at the same time I bought the laptop. So when I was unable to power up my iBook, I contacted AppleCare. I was told to take my iBook into the Apple Store, since tech support was unable to resolve the problem over the phone. The technician at the Apple Store checked my iBook and found that the pin from the end of the power cable had broken off. He told me it wouldn't be covered by AppleCare because it was considered 'abuse'. He said this kind of damage never occured on its own, and was always due to the customer. I told him that I had done nothing to 'abuse' the computer, and had no idea that the pin had broken off. I had to pay for the repair and buy a new power cord. Neither was covered by AppleCare. At the time I purchased this plan, I was under the assumption that it covered all damage, failure, etc. I felt that the technician was making an unfair judgment call. I feel that Apple is selling their AppleCare Plan in bad faith. I feel that any repairs that need to be made should be covered by this Plan. Also, my original problem with the power button was not even addressed! Wes of Raleigh NC (9/20/05)
As an older college student, I know how to take care of my equipment. I did not drop it, lay anything heavy on the top, or put it someplace it wasn't supposed to go. It was broken from the inside out. I am trying to get through college without a computer now, since I can't afford to replace the Apple. I am going to have to drop at least one of my courses since I am not able to get onto the internet to do research. When I drop the course, my financial aid will drop and they will want a refund on some of the money that I have already received and spent on a computer that is no longer useable. Jeannine of Dixon IL (9/17/05):
I am very angry that my iBook has lasted only about 24 months after spending more than $1,000 on it! I had always worked with Apple systems at my former newspaper job and believed them to be a quality product. Definitely not anymore! Doug of W. Hartford CT (4/11/04):
Damage Resulting: many, many lost hours, and considerable deadline stress Douglas of Bunker Hill WV (1/4/04):
Looking at Apples web site and others it looks like a number of people are having problems with the cd/dvd combo drives. My computer has been in the repair shop for 3 weeks while they wait for more drives. I am going to have an upgraded dvd drive installed. Julie of Toronto (11/23/03):
While Apple has continued to fix the problems and have been nice about it all. I feel I deserve something more than this crap I have to go through every month. Also on the bottom there are 3 little hex bolts holding the computer together they can give off some nasty shocks. Every month I am left without a computer for at least a week. I have lost important documents. and been extreamly frustrated. Report Your Experience
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