Apple iBook

I can't get iBook to update. I've been trying for over a week. First, it told me I had to be on wifi so I did know it's telling me it can't be updated at this time. I have good books on there I am in the middle of reading and I can't get to them. I am so aggravated!

On 04/18/2011, I had discovered my 4 ibook G4 batteries were covered under a repair extension program. I emailed Applecare with all four serial numbers and a screenshot of their website **

On 04/22/2011, I received the following reply from Rouen in which he first addressed me by Roy (my name is Bobby) stating the following:

"Thank you for sending documentation regarding your Apple product/warranty.

2) Contact a local Apple Retail Store, if any or call technical support for assistance.

For further assistance with this issue, please call AppleCare Agreement Administration at (800) 275-2273 and provide the case number above.

Sincerely,

AppleCare Agreement Administration"

On 05/10/2011, as per the instructions, I visited the Apple Retail at 5th Ave. in NYC. Mac Genius, Sam ** indicated that he would be unable to order my replacement since ordering system did not allow it to do so. He indicated I once again had to call Applecare.

On 06/15/2011, I sent second email requesting Applecare to please contact via email with regards to my replacement batteries since being placed on hold for 20 minutes was using up all my cellular minutes.

On 06/20/2011, I received the identical email from Rouen (again, he addressed me as Roy, which is not my name) as well as indicated below:

Dear Roy,

Case ID: 216593494

Thank you for sending documentation regarding your Apple product/warranty.

2) Contact a local Apple Retail Store, if any or call technical support for assistance.

For further assistance with this issue, please call AppleCare Agreement Administration at (800) 275-2273 and provide the case number above.

Sincerely,

AppleCare Agreement Administration

On 05/29/2011, I spoke with Applecare rep John at approximately 11:00am. At 11:16am, the following is what he had indicated in his email:

Hello Bobby,

I hope you have a great day!

On 05/29/2011, at approximately 3:00pm, I called Applecare, yet again, to inquire if someone actually read the content of my email to see when it had been submitted. It seems to me that while I was trying to get my issue resolved by following the instructions from Rouen, it was just enough time to take down the webpage for the replacement battery program, thus, making me ineligible.

However, I spoke to Jay at Applecare and he admitted the problem was not my fault but in the hardware. He refused to fix the $330 problem for free. I am an unemployed teacher who has spent twenty years (I still own an old LCIII) as a loyal Apple customer. I don't think I should be held financially responsible for their mistakes in design and quality control! There are hundreds of thousands of Apple customers online complaining about the same exact problem. Please, help. Thank you for your time and consideration.

I was having problems with the power button on my Apple iBook G4. Sometimes, it would not power up. I purchased the AppleCare Protection Plan at the same time I bought the laptop. So when I was unable to power up my iBook, I contacted AppleCare. I was told to take my iBook into the Apple Store, since tech support was unable to resolve the problem over the phone.

The technician at the Apple Store checked my iBook and found that the pin from the end of the power cable had broken off. He told me it wouldn't be covered by AppleCare because it was considered 'abuse'. He said this kind of damage never occured on its own, and was always due to the customer. I told him that I had done nothing to 'abuse' the computer, and had no idea that the pin had broken off.

I had to pay for the repair and buy a new power cord. Neither was covered by AppleCare. At the time I purchased this plan, I was under the assumption that it covered all damage, failure, etc. I felt that the technician was making an unfair judgment call. I feel that Apple is selling their AppleCare Plan in bad faith. I feel that any repairs that need to be made should be covered by this Plan. Also, my original problem with the power button was not even addressed!

I purchased my ibook G4 on August 5, 2005. I had my ibook less than 2 weeks when the lcd screen broke. I shipped the laptop back to Apple after speaking with technical support since I also purchased applecare with the computer. When I called to check on my laptop, they said that it was not covered under any warranty and wanted $800 to repair the lcd screen. So the $300 applecare support is useless.

As an older college student, I know how to take care of my equipment. I did not drop it, lay anything heavy on the top, or put it someplace it wasn't supposed to go. It was broken from the inside out.

I am trying to get through college without a computer now, since I can't afford to replace the Apple. I am going to have to drop at least one of my courses since I am not able to get onto the internet to do research. When I drop the course, my financial aid will drop and they will want a refund on some of the money that I have already received and spent on a computer that is no longer useable.

Two years ago, my parents bought me an Apple iBook, 600 MHz Power G3, for Christmas. Two years later, my iBook is unusable because the monitor has died. I spent $140 at CompUSA to discover that the entire MONITOR needs to be replaced! I have only used the computer for some work use (I'm a newspaper reporter) and it's never received rough treatment. So instead of spending upwards of $600 or more to replace the monitor, I purchased a Dell laptop for much less.

I am very angry that my iBook has lasted only about 24 months after spending more than $1,000 on it! I had always worked with Apple systems at my former newspaper job and believed them to be a quality product. Definitely not anymore!

I have a iBook G4 I bought in Tokyo in January 2004 and now stuyding in Ireland. The power/charging cord of my iBook got broken a week ago with a chip of its broken end remaining inside the iBook body. I called Compustore in Dublin2 for a repair and they said they don't fix iBook and directed me to go to another store (Mactivate) in Dublin 15 (http://www.mactivate.ie). (I had to find this website myself, since Compustore gave me only the phone number)

It was far from Dublin 4 where I live, but I went there this Monday (May 10) to find that they don't repair the unit. All I got was their mean and cold refusal. Isn't it that Compustore told me a lie? They owe me an apology and fees for transportation all the way to Dublin 15. Also, is there any store that have specialists who can fix my iBook. It should not be very difficult: just to remove the chip from the laptop and sell me a new cord!

I am really disappointed to find that you don't have any specialist at those stores in Dublin. Apple Store in Ginza has many specialists called MacGenius staff who are very kind and helpful. I hope that your Irish staff are also trained at least to treat customers nicely. Next time I go back to Tokyo, I will have this fixed and also report to Ginza how bad AppleStores in Dublin are.

In November, 2003, I purchased a new iBook G4933GHz, 14 inch computer from AppleCentre MacMart, Panthip Plaza, Prathunam, Bangkok. I made this purchase after researching various computers, and decided that a "Mac" suited my needs best, as a Ph.D. student analysing research data using video. Approximately one month later, while using the computer to copy a CD, the system froze. After consulting the handbook, I re-booted, and had several more freezes. I took the computer to the shop, and was told that these computers do not freeze; it must be a software problem. I was unable to show how it froze at the shop, and the technician taught me how to copy a CD.

For the next two weeks, the computer froze intermittently, although I was able to restart it readily, and I did not do anything else. After a trip to Australia in December, the freezes occurred more frequently, and I returned it to the shop again. The technician told me it was a problem with the Library. Two hours later, I returned and they had reformatted my hard drive. All data was lost. I returned home, and the freezes continued. I spent many hours on .Mac, asking people who had similar problems what to do. I backed up my data and reinstalled the operating system. This did not help. I then reinstalled the software. That did not help. I was experiencing "kernel panics" and "kernel dumps".

I returned the computer to the shop again (after backing up my data) and they reformatted the HD. The problem did not go away. The freezes were not associated with any one application. Mail, Safari, iTunes, iPhoto, Word, Appleworks, etc. I returned again to the shop and fortunately I could demonstrate how it froze when moved slightly, and when using a simple Word application. For nine days the computer was at the service centre in Bangkok. I was told that the main board needed replacing, and parts were coming from Singapore.

After I collected my computer and took it home, it continued to freeze, especially when using the power adapter. I decided not to use the power adapter except when the computer was shut down. For about two or three weeks, I was able to use it with about one freeze per day. Then on Sunday, May 9, 2004, the system froze and I could not restart the computer. I have lost a whole days work in terms of my research writing, and I could not retrieve the data.

Now, the computer again is at the centre in Bangkok, and I again do not have access to it for at least a week. When the computer does not freeze, I find it to be an excellent tool. When it freezes, it creates so much stress and lost time that it causes misery to me. I have also had to extend one Ph.D. subject due to lost data and time. That cost me AUD 975, about half the price of the computer. I have had enough. I appreciate that once in a while, you buy a "lemon" - a product that is bad. I have friends who are very happy with their iBooks and Powerbooks.

The computer I bought is not what Apple promises. Working on a Thai salary and paying for my Ph.D. in Australian dollars is difficult. I took a loan from my school to buy this computer. I expect what Apple promises - a solid operating system and innovative software and design. I do not want to profit from Apple. I just want a computer that works; one that does not stop unexpectedly and does not cause me loss of time, work, and money. One that does not cause me stress in my life. I believe I am justified in requesting a brand new replacement, together with the one-year warranty that comes with it. Otherwise, a full refund so that I can replace the computer with another laptop and continue on with my academic career.

I am a student and bought an iBook from an idependent retailer on 16th April last year. This January it stopped connecting online, I sent it back to Apple on the warranty and they sent it back unrepaired. I sent it back two further times, each time it came back unrepaired. Eventually I sent it back to the retailer asking for my money back, but the retailer told me I must get Apple to verify a refund. Apple told the retailer that they cannot verify a refund until I tell them that is what I want. But I have done so, over and over again, have spent nearly ten hours on the telephone to their customer relations dept. (mostly on hold) and wrote to them four weeks ago but have had no reply.

They seem to be playing me off against the retailer and are seemingly unconcerned that I am severely out of pocket and have no computer. They also seemed entirely unconcerned that they were not able to repair the computer.

I have also spent a lot of money on software and a few peripherals, which are of course useless unless I stay with Apple. I am about to embark on my PhD but cannot risk using Apple after my recent experiences, I simply must have a reliable computer and certainly can't risk using a computer company that cannot repair its own products. I have no money left and can't afford to take them to court. There seems to be no end to the problem.

I have spent 1,600 and have nothing to show for it. This has had a severely detrimental effect on my studies not just because I have had no computer since late January, but I have spent hours and hours on the telephone to them and have had to wait at home on six occasions in order to either hand over my broken iBook to UPS or have it delivered back, still broken.

I've had problems with my ibook ever since I bought it. I've had software and hardware problems, and since I'm on an applecare plan, there is extensive documentation of the problems. The chronic problems with this computer have cost me a lot of time and money, and my feeling is that Apple should replace the computer. I'm fed up with talking to people on the phone, or in the Apple stores, who only provide temporary solutions. Although the company has replaced the hard drive, the problems persist.

Damage Resulting:

many, many lost hours, and considerable deadline stress

My g4 powerbook cd/dvd combo drive quit working at 54 weeks. The drive now has to be replaced It was a 2400.00 laptop. I bought apple because I thought they had a quality product. My titanium 15-inch g4 powerbook is 876MZ 512ram 40 mb hard drive I orderd it 11/19/2002. The drive broke 11/25/2003. It is out of warranty.

Looking at Apples web site and others it looks like a number of people are having problems with the cd/dvd combo drives. My computer has been in the repair shop for 3 weeks while they wait for more drives. I am going to have an upgraded dvd drive installed.

I bought a Apple ibook 600 just over a year ago. Within the first 2 months I started having problems. The Rom drive died, the power connection to the mainboard came off, and the mainboard died 5 times. Apple finally replaced the unit and gave me an upgrade to a ibook 700. In a month the mainboard died and did so 2 more times after that. Apple finally replaced it with an ibook 800. Again within a month the mainboard fried and after being fixed died in another month.

While Apple has continued to fix the problems and have been nice about it all. I feel I deserve something more than this crap I have to go through every month. Also on the bottom there are 3 little hex bolts holding the computer together they can give off some nasty shocks.

Every month I am left without a computer for at least a week. I have lost important documents. and been extreamly frustrated.