Apple G5 Dual Processor

I bought an Apple iMac G5 in 2005 because Apple was toughted as being the top of the line in both service and quality. I bought it for my then high school son and at the time was a single mother so the investment was significant. A year later we started having problems with the power supply and was told that this was a first generation issue and was covered under warranty. Not a year later, we had the same issue. Apple made an exception and fixed it again.

In 2008, the same issue occurred, the computer would not turn on. This time, the power supply problem damaged the logic board. Apple fixed both the power supply and the logic board, plus we paid to have some upgrades to the memory done per recommendation. In June 2009, again, same issue. This time Apple said it was not their responsibility, that they had already made an exception, and although they could not force me to fix it (their exact words), that was my only option. Why this is so upsetting is that when I purchased the machine, I was a single mom raising my son and had received extra child support through my case so I bought this machine with the expectation (and Apple's guarantee) that it would last through high school and college and possibly beyond.

With this latest occurrence, I have been unemployed and have had repeated surgeries, so I am unable to fix the machine, let alone by a new one. I have an old Gateway about 9 years old that is still running strong, and cannot understand how my son's Apple sits like an anchor in my home, unusable. I am especially upset that I am out a significant amount of money with no way to replace his machine. After the last "there's nothing else we can do," and "you have already received two exceptions", which apparently to Apple, that was going above and beyond, I will never invest in another Apple. I would have liked a replacement computer as the amount of times it was fixed probably would have covered the cost of replacement. The last fix was to be the final fix, so another logic board and/or power supply replacement would not be the resolve either. Apple knew that this was a first generation machine with problems, so they should have ultimately replaced the machine after the logic board replacement failed.

One month of lost revenue. This occurred at my peak earning period--a week before Christmas, 07, and it is now Jan. 24.

I purchased the new dual 2 gig processor G5. It has been crashing every 5 minutes or so. I have taken the computer to the Apple store total of four times and the problem was not fixed. They have told me to keep trying, and will not offer a new, working replacement. I have lost jobs and future projects as a result of depending on Apple products.

I was sold a faulty G5 dual processor. With research I've found that it has flaws with the videocard and the power supply. The computer crashes at least every 3-5 minutes while working on it. Apple will not refund my money and they keep blowing me off by telling me their "hardware" check said my hardware was ok. I was told the CD is a setup to appease the consumer.

At any rate, many people are having same issue and apple keeps telling me there is nothing I can do except wait for the fix. I have been waiting 6 months and their so called fixes havent worked for anyone. I keep hauling the computer to the applestore in hopes that if I bring it there enough I will eventually get a refund. I know it can't be fixed until Apple admits they made faulty computers and replace the parts with different parts.

I suspect that apple and ATI are disputing, because ATI has pulled the 9600 grx card in my computer from their site. Apple will absolutely not refund my money, and my warranty is almost up ... have been pursuing this since a month after I purchased it which is when I actually started to try do some work on it.

Damage Resulting:

Lost freelance pursuits. 3000.00 computer. Is most definately a lemon. I have had to turn down jobs because of no reliable computer to work on, the G5 is sitting on the floor right now I am working from an old G3.

I bought a new, Dual 1.8GHz G5, on Mar. 8/2004. It's been nothing but trouble from the moment I got it. Within the first 36 hours of operation I had more problems then I care to count. My profession is EMC/EMI/Wireless Specialist, I'm very proficiant with all forms of computers. This is the worst device I have seen in 24 years of working in this industry.

The faults I have witnessed are as follows....the beachball of death, the mutilanguage screen of death, total lock ups, and yes I have seen the ever so rare Blue screen of death (just once) ... yes they do have one. These faults can occur anytime, processor usage does not seem to play a part in these failure.

I called apple care tech support and Customer Relations. Both were a waste of time, I called the store I bought it from. They, or Apple, have no intention of swapping it out for a different one, let alone give me my money back. Yesterday was my one week anaversary with this piece of junk, and it's been in the shop for the last two days. I wish I had never bought the unit, or any Apple for that matter. Since I've been having trouble with it, I have intentionally deterred 3 buddies, and one LAN Mang. from buying that model, or any Apple for that matter.

I purchased a brand new G5 Dual Processor from an Apple reseller. Nine weeks of ownership have meant 6 trips to two different Apple repair centers, hours spent on the phone to Apple, new hard drives, logic board and still a computer that does not work. Right now I am on the phone with Apple (on hold for hours) while they see if they can ship it to Markham where there are no technicians but some old experts who might be able to fix it! I have had the computer less than the repair centers and they are not honouring their warranty in the least.

I have lost hours of my time carting the broken machine around, thousands of dollars in lost jobs (freelance editing) and a few years off my life in stress and anxiety at spending $4000 on something which does not work.