Complain about a product or service

Apple G4

Apple • Apple Sued Over 'Millions of Colors' Claim • Japanese Investigate iPod Fires • iTunes Upgrade Hits Sour Note With Users • Apple iPhone Wows MacWorld Audience • Apple Warns Of Virus On Some iPods • How Loud Should Your iPod Be? • Hearing Professionals Praise Apple's New iPod Volume Control • iPod Nano Too Delicate, Suite Charges • Suit Charges iPods Can Damage Hearing • iTunes Includes "iSpy" Feature • Class Action Suit Charges Apple iPod's Screen is Defective • Apple to Settle iPod Battery Suit • iPod Lawsuits Multiply • Apple Bans Talk of Glitch --- Consumer Complaints • 2-Day Delivery Promise • AppleCare • g5 Dual • g4 Dual • g4 • iBook • iMac • iPhone • iPod • iPod Nano • iSight • iTunes • .Mac E-mail • Monitors • OS X • Powerbook • Tech Support • Internatl Support • User Forums • Diehard Fans

James of Chatsworth CA (5/5/03):
My Powerbook G4 must be disassembled to insert a wireless card [internet]. I took the computer to my authorised Apple Store and under the supervision of a technician removed all but "one" screw. It is so deeply imbedded in the machine that the technician istructed me to contact Apple, as the Apple Care Warranty would cover this production fault. Eric at Apple declined to cover this on the basis that this type of "fault" was not possible. He refused to call my Apple Technician to confirm my request. i have to pay $95.00/hr to drill out the screw, redrill and thread a new hole and insert a larger screw.

Robert of West Palm Beach FL (2/14/03):
COMPLAINT # 1) Apple users purchased a complete new G4 System w/23 in Cinema LCD Display July/2002- Cost over $ 7,000 - cheesy Apple afterward refused to fess up measly $400 rebate promised (and which influenced my buy decision), because I went on vacation afterward and supposedly "sent in request a few days late".

COMPLAINT #2) AIRPORT DOES NOT WORK - TIRED OF ATTEMPTING AFTER 2 UNITS. WANT A REFUND OF THE $398. When they sent a replacement (I immediately sent them the defective unit) they charged my bank account $330 despite receiving it in only a few days (have furnished proof to them - they acknowleged and finally issued refund of that amount). Their mistake taking my bank funds caused an important payment to be returned by my bank - causing me bank charges, credit card penalties and marks on my Exon/Mobil Card Credit Record.

Gina of Antioch CA (5/6/02):
I bought the expensive G4. It has been nothing but a problem, errors, freezing up. It's not the speed or quality that I expected. Tech came out soon after I bought it in Aug. 2001 and knew that I was having constant problems. I wanted to bring it back to CompUSA where I bought it, but tech said they wouldn't take back after 14 days! I tried to deal with it and then wrote to Apple since they have a one-year warranty. They want to fix and not refund money. I am disgusted with the whole mess and do not want this bad computer. My family and I totally upset and certainly didn't expect this from Apple reps.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.