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Acer

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Jeremy of Boston MA (07/03/07)
I returned my Aspire 5004 laptop to the Temple,TX repair facility on 04/26/07, because it was overheating and shutting down when I ran any CPU intensive software (eg - A virus scan or Itunes). The unit was returned unrepaired on 05/16/2007 with a note reading Could not duplicate issue.

I had no problem duplicating the issue and furthermore, after less than 24hrs, the unit failed to operate or boot up at all. On 05/17/2007, I returned the unit to Acer for a second time and they replaced the mainboard, hard drive, memory and CPU.

48 hrs after getting my unit back on 06/11/2007, it broke again and would not boot up. After recieving assurances that I would receive an expidited service and get me computer back in 2-3 working days, I returned the unit for a third time on 06/14/2007.

Today, 07/03/2007, almost three weeks later, I have my computer back and it is STILL overheating as before.

My case is now being dealt with by a senior technician who is now prepared to offer me a refurbished computer as a replacement. I am not sure how this will finally be resolved, but I do not want somebody else's broken computer as a replacement for mine. Are Acer allowed to do this?

Christy of Warminster, PA June 5, 2007

Christy of Warminster PA (06/05/07)
Last year, I purchased an Acer laptop computer. Within the first week of having the computer, I ended up with a burn on my right thigh from the computer. I went out and bought a laptop pad, but developed a 3 x 6-inch mottled scar on my leg from the burn. I figured the scar would go away, but it didn't. I finally went to my doctor about it when the mark didn't fade and she asked me to make an appointment with a dermatologist. She doesn't feel the scar will ever fade.

When looking on a notebook forum site to see if others had this problem, I downloaded a Core temperature monitor to monitor the temp of the computer. I have a documented temperature of 94 degrees celsius which is around 200 degrees farenheit for my core temperature, which i believe is way too high for a laptop computer.

I called Acer and told them the whole story and the best help they could give was to have me send the laptop to Texas to have it fixed. This isn't an option for me as my job is virtual and I cannot work without my laptop.

I now have a condition called erythema ab igne on my right thigh. It is a mottled, dark red area that measures about 3 x 6 inches. My PCP feels it will not go away and told me that if the area continues to be exposed to heat (i.e. from the computer, from the sun, etc.), it could turn into skin cancer. I have an appointment with a dermatologist next week.

Don of Rhinelander, WI May 23, 2007

Don of Rhinelander WI (05/23/07)
2303WLCi travelmate notebook Acer, system failed and I had to recover the system. My acer notebook is out of warranty (purchased in 2005 and registered) The recovery disks failed due to being defective.! I sent numerous emails to both acer and symantec (they provided the disks apparently for acer) and finally got a current phone number to call. they wanted to charge me 40.00 for a replacement set and as I have never tried to use the disks before I refused to pay it. They said they would not replace them unless I paid for them. This is outright fraudent as the disks are defective!!! They failed to take care of me the customer. They are just as bad as Dell and I have the data and the facts to support that claim.

Cleveland of Hamilton, OTHER February 19, 2007

Cleveland of Hamilton OTHER (02/19/07)

I have tried to get my free windows Vista upgrade which came with the purchase of my new Acer notebook computer. I have sent them the information twice now and they keep asking for me to send it again. I have confirmation that they have received the information. I will not purchase ACER Product again.

Diana of Brooklyn, NY February 9, 2007

Diana of Brooklyn NY (02/09/07)
I received a 360 LCD monitor from this company through circuit city as a christmas gift. Since it was the holiday season, I didn't use it until a couple of weeks after receiving it. When I used it, I realized that there were a number of missing pixels on the screen, nothing out of this world, but enough to anger me after spending 400 on a defective item sold as new. Circuit city refused to take it back, because they have a two week return policy.

I called acer and they told me they'd fix it, so I filled out the paperwork online for the repair service, paid for shipping to send it out to them and received it exactly the same as I sent it out. They didn't touch it.....so two months and 25 later, I was in the same situation. Now I called them and they said that there is a pixel policy that states that if there are less than 30 missing pixels, they don't fix the item for you.

How is that an acceptable policy? and why didn't I see that anywhere while I was filling out the paperwork to get it fixed? Both of these companies have sent me on a roller coaster ride.

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