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Acer

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Tameka of Portsmouth, VA October 15, 2009

I purchased my Acer Aspire 5100 Nov. 28, 2006 as long as it was operating with Microsoft XP there were not many problems. However, Once upgrading to Vista Home Premium the unit slowed down with every Vista update, developed flashing white lines during boot up, lost the function of the OrbiCam, lost the use of USB ports, and the final thing to happen was the mouse and keyboard stopped working. I googled the issues I was facing and saw thousands of people with the same problem. Acer is not offering any help because the unit is out of warrany. I have contacted them for a resourcs disk containing the original OS Microsoft XP Media Center Edition and was told it can not be produced because it is a legacy system. I contact them to see if they will be offering driver updates and still am met with the same answer my unit is out of warranty. I am stuck with a costly paper weight that I would have never purchase had I forseen these problems. I originially was going to purchase a HP during black friday and the acer was a constalation because I did not want to leave the store empty handed. There are so many 5100 users experiencing the same issues that acer should have recalled the product.

melissa of levelland, TX October 7, 2009

i bought a mini blue accer laptop computer in april 2009 this year. i have not had it but 5 months. i had it plugged in to charge and i went over to unplug it and the charger was extremly hot and i opened up the laptop and the inside screen was cracked. i was very upset as i worked overtime for 5 weeks just to save up to buy this mini laptop. i spent 20 bucks to mail it back to them to get them to fix it. they called me today and told me that i must have broke it and the cracked screen is due to personal damage. it sure is funny how the outside of the screen is not even scratched but its the inside of it that is cracked and they want 199.00 to fix it. i told them they were crazy and that i would never buy another accer product ever! so my advice go ahead on spend a little more and get the dell. ACCER SUCKS!!!

Ashley of Birmingham, AL October 7, 2009

I bought a Acer 5420 laptop in January 2008 for school. I have had so many problems with it.....it's ridiculous. My first issue started about 5-6 months after I bought it. I tried to play a cd in my cd-rom and my computer didn't even recognize that I had a disk drive. I took it to best buy, where I bought it. Because it was under warranty they shipped it off to acer for free. A week later I went to pick it up, expecting my laptop to be free of any issues....wrong!!!

My computer still didn't recognize that I had a disk drive and my cd-rom wouldn't even open!!! so much for that "fix". More and more issues just started to pop up after that and I just kinda learned to deal with them because it was such and pain and a waste of time to try and get my computer fixed. For one, the bottom of my computer would get soooo hot that it would burn my legs if it was in my lap. it also would have a mind of it's own....shutting off in the middle of my homework! and I would get blu screen after blue screen saying terminal error or something like that.

And tonight I have finally had enough, my acer computer is not only a piece of crap but it is a dangerous hazzard!!! I turned my computer on and I started to hear a crackling noise and then turned it over and saw smoke and sparks flying out the back. I immedialty turned it off and unplugged it. I called acer support service and told the none English speaking service rep what happened and she told me to "call back tomorrow"!!!!!!! I am so mad, if I would have turned my computer on and then left the room....I could have had a serious fire to deal with! I can't wait to find out what I have to deal with tomorrow when I call them......after reading all these complaints.....it's not looking good.

Watson of New Orleans, LA October 6, 2009

I bought an Acer Aspire and it did not work out of the box. It cost 50 bucks for me to ship it back and after yet another ship back it still crashes. The support is in India and they just read from a script that they cannot help you. I paid for a 2 year extended onsite warranty and they still will not come out and look at it. They will also not rebate my warranty.

They claim it is a software problem even if it will not reboot. The manager says try again and if you can get it to reboot and do a system restore AGAIN lets give it a few days. [Bad] Service. The manager's name is Raffi and his Customer Service number is GwS558. I continue to lose graduate school research every time it crashes.

Shireen of Tampa, FL October 6, 2009

I bought an ACER Netbook in April of this year. Couple of months into using it, it just stoppped working. As soon as I turned it on it turned itself off. Kinda like it was short circuiting. Sent it to the repair center in Texas. Got it back and from the first day it started giving me problems.

After about a month and half it started doing the same thing as before. This time when I was at conference and I really needed it. I called again and now I have to pay another 15 to send it to Texas and not even sure it will come back working again. I'm wondering if I'm wasting my time and money and just chalk it down to experience and think that I flushed 315 down the toilet.

Martella of Bessemer, AL September 22, 2009

I bought an Acer desktop in February of this year (2009). The computer started making a loud humming noise six months after the purchase. After a couple of weeks of this loud noise, the computer crashed and would not reboot. I sent it to Texas for repair and paid over 30.00 to ship it. It took the repair center two weeks to fix it. They supposedly replaced the video card. I received the computer back from repair a couple of weeks ago and started using it the same day. After using the computer for only ten minutes, the computer crashed again. I have been working with computers for over 20 years and familiar with troubleshooting. I tried everything and the computer did not start. I recently sent it back (FedEx) and Acer gave me a FedEx number so that I could get free shipping only after I threatened to notify Dateline NBC to investigate Acer's fraudelent practices. Acer products are defective and the warranty is basically worth nothing. By the way, The second time that the Acer crashed, I went straight to Best Buy and purchased a Dell. The quality and feel of the computer is completely different. I also have a Gateway laptop that I have had for over a year and have never had any problems. Please do not ever buy an Acer product! I'm going to follow through with intentions to contact Dateline to try to get national exposure for Acer's defective products.

royce of midland city, AL September 19, 2009

My wife gave me an Acer laptop for my birthday because it was cheap. We have had a Dell desktop for years. It is a terrible understatement to say it is cheap. It is a big pile of crap. You couldnt run fast enough to give me another one. I have worked with and on computers since the first laptops hit the market. My computer experience goes back to the 1960's and a I have never expierence such a pile of junk. Not just one thing but so many it would get boring to try to read all of them. I have defragged, took all software except basic off it to no avail. Someday I will probably fix it with a hammer.

bobbie-jo of hughenden, Australia September 19, 2009

i have a computer that is an acer aspire one notebook that is 10 months old, i purchased it on the 15th november 2009 from wow sight and sound in townsville qld and in the 10 months that i have owned this computer it has broken down 4 times. i am at university and therefor rely on my computer for a lot of things and am therefor asking for a replacement machine or a refund, the company involved is insisting that this machine is just going to be repaired without the guarantee of backing up my personal files, insisting that i do this but since my computer has crashed how is this possible?

richard of statesville, NC September 13, 2009

I have a acer laptop computer, it has been fixed 3 times for the same problem, the prong in back of computer where the charger hooks in to charge battery broke off, i sent computer back to cyber test to have this unit fixed again since they are the ones i paid for an extra 2 year warrenty through walmart where i purchased the laptop from, they sent me back my lap top and told be that my warrenty is void and they will not replace my computer under my agreement

its in writing on the warrenty papers they were to give me a new laptop after 3 times fixed for same problem, they siad my computer got wet and that my warreny was void, i said the computer works and all i asked to get fixed is the charge plug in back of unit, it broke 3 times the same way evertime, after going back and forth with them for 2 days they said my warreny is void and i no longer have a warreny on this unit.

i sent my computer with no water damage at all, and if their is water damage they must have done sonething i surely did not get my unit wet at no time. They advised me to stop calling since they will not honor the laptop warrenty anymore, I only asked them to fix the plug in back of unit that was broke again and they will not make the simple repair at all. If my unit got wet it must have got wet when they picked it up or they did at the warehouse, i surkey did not do it, and i even tried my laptop when i got it back and it works just wont charge,

I have got well over 900.00 in this laptop and i told them this is my only thing i can do i am perminly disabled and live on a tight budget and with out my computer my life is very boring, thats why i have the lap top to talk with my family on the chat rooms and browse for something to do, i had brain surgery 10 years ago and im limited what i can do so we got the laptop to help me enjoy what little life i have left and they wont even help me with this.

I have contacted walmart and complained and the manager said he would get in touch with them and see what he could have done to replace or fix my unit, they never tried to do anything and wont even call me back iether. my laptop was bought by my wife to give me something to do, all i want is my compter fixed, i cant see why they wont help me and just fix the plug and be done with it.

Jo of Bristol, CT September 10, 2009

my computer (acer aspire desk top) just went over the warranty and my power button has become hard to turn on and off. The repair for it is almost 200. My enter button and #8 on the number pad of the keyboard have not worked for almost a year.

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