Acer

Acer received my Aspire Netbook for warranty repair and through a series of errors, later claimed they could no longer locate it. I called repeatedly for close to a year before they finally agreed to replace the computer. By then, I had long since replaced it and the netbook they were sending was long outdated and no longer made or sold. They were officious and unapologetic for their ineptitude. In the end, it was an expensive lesson to avoid Acer. I purchased a laptop for which I had no use and received nothing in return.

When I sent my computer in for warranty work, I was assured several times that the old hard drive would be sent back to me for data retrieval. I have a personal tech that I use who could take the HD apart and get my personal info off, but he could not take it apart without voiding the warranty, I was told. They would not let me keep the old hard drive, so I sent in knowing that all they would have to do is pop a new hard drive in and send it back. On the work order, it was noted that I wanted the old HD sent back for data retrieval. I put another post-it on the computer to remind them to send the old drive back just in case people weren't paying attention. When the computer came back, within days, there was no old hard drive. I called immediately and was told that sometimes they send the old HD back separately, and that they would check into it and call me back.

No one called me back and I called again and this time was callously instructed that it was gone. When mentioned that this was serious gross negligence of very sensitive property, he said, "Well, it's gone. There's nothing we can do about that." I asked to speak to someone higher up, and he asked why as there was nothing to be done. After I insisted, I was sent to customer service and the next day, she called me back to say the HD had been destroyed. I asked to speak to a manager and was refused. They destroyed my irreplaceable property and she had nothing to say. I am now pursuing legal action. (She did try to blame me for not getting the info off the HD before I sent it in, even though I was told that taking it apart would void the warranty.)

My notebook is in warranty. On 3/9/2012, my graphic card created a problem and my notebook was not working well. Then I went to Acer service center that is at 613 Roots Tower District Center, Delhi. I didn't get, as expected, a response and then I downloaded a graphic software. Now again, my notebook's flap (lid) got loose and I went there again but this time, it was an extremely bad response. I got a service executive and he said that it is damaged and will be replaced and charged 5000 Rs, without opening it. When I asked to at least open it and see what is the problem, they said that it'll be a charge of 400 Rs. I am really upset with their behavior with me. Please give me a response.

Acer Aspire 5742 - I received my laptop as a gift around 15 months ago. I expected that it would be a reliable machine. However, I have experienced three issues in this time. Firstly, the hardware system broke down and I had to return to the shop to get it fixed and after a fee, everything was fine. Secondly, I have been unable to log in as the main user as it fails to load every time and so I cannot access the work I require as a student. Lastly, the controller pad has stopped working altogether and so I have had to resort to a mouse. I am extremely disappointed with Acer for their poor quality product and will be getting in touch to see what they can do. As a student, I cannot afford to repair this product anymore.

I bought an Acer Aspire for internet and business purposes. Because it broke down on day two, I haven't had internet or any other advantages that a PC gives. Unfortunately I was running my business from that PC and took a loss. It is not fair to the consumer always to carry the cost of damages undertaken due to an inferior product. It could have been avoided if I went for a more superior product like an HP Computer or something else out of China. I am angry because Acer is nowhere to be found when the ** hits the fan. I am without business and a PC! because of a ** product. That might be how the "big boys" do business, not me!

I bought the Acer Aspire 5733z-4633 and now, it shuts down on its own and does not allow me to go online. It kept getting the error that the C drive is damaged. I am not happy at all. I will be calling the company to complain. Hopefully it is an easy fix.

I have bought an Acer Aspire 5830 Timeline in Feb 2012. Within one month, the led is giving problem. I have given it to the service station and again, after one month, it is giving great problem in the led. Too much irritation Acer. I'm extremely unhappy. Please advise.

What a load of crap. Three times it has broken down in 14 months. I give up sending it away now, it will only go for a while then go again. I think it is a faulty machine (Acer AX3400 desktop computer) but people who work in Comet are not computer experts, they are money makers. The machine should be replaced. I will seek legal advice of what to do.

I have an Acer netbook Aspire One purchased in August 2011. Extremely light use. Late in March 2012, a tiny bright white spot appeared on the display and within a few days, there appeared lines and a big black splotch in the left third of the screen. So only the right 2/3 of the display was readable.

I phoned Acer customer service and was given directions for shipping the netbook, but I persisted in asking whether this would be covered under warranty (because I would have opted to have the repair work done locally to avoid shipping expenses). The rep directed me to run my finger across the screen and he told me that if I felt no crack in the screen, the repair would be covered by the warranty. I felt no crack. I told him that and I was told that then the repair would be covered by warranty. I spent $26.99 to ship the netbook to Texas.

Within a few days, I received a phone call from someone saying they were from Acer but the caller's voice was too distant and the line too static to hear and we were disconnected before I received any information. I waited and they did not call back. Within a couple of days, I received an email saying that my repair couldn't be done until I phoned Acer.

I phoned and was told that the repair couldn't be covered by warranty because it was determined that it wasn't a product defect but had to result from abuse. I explained that that was not possible, that one day it was fine except for the tiny white sparkly spot then the lines and black blob appeared. I related the assurance by the original Acer rep who said if no crack was felt, then the repair would be covered by warranty. I wouldn't have even sent the netbook to Acer at my expense had I known I was risking having to pay more for shipping and repair than had I taken the netbook to a local computer shop for repair.

I got nowhere with this. The Acer rep was "cold" and not helpful. I felt I had no choice but to let them do the repair and charge me $104+ for repair and tax, added to my $26.99 shipping cost! The paperwork that arrived with the repaired netbook misrepresents the sequence of events, including leaving out entirely the conversation I had with the original customer service rep who told me to check to see if I felt a crack and that no crack was detected. I am extremely upset with Acer and would avoid buying anything more made by them after this distressing experience.

I will never buy another Acer product nor will I encourage anybody else to purchase one. Yes, I was very disappointed, angry and dissatisfied. I had this Acer Iconia Tablet for four months and had two major problems with it. The first problem was the DC-in jack malfunctioned and would not work. Then a month later, the power button broke and they refused to fix it although it was under warranty. I ended up paying over $200 to have it fixed. The customer service was rude, arrogant and insensitive. I worked with several companies that needed to upgrade on their computers and computer products. After this experience, I will never recommend Acer computers to them or any other companies that I am affiliated with. I learned a valuable lesson from this experience.

I brought 4 Acer notebooks from Future shop in New Minas, where I buy all my electronics. Beside the fact they have a very expensive insurance policy and very bad service, where they never repair or want to repair, that is not the only thing I am encountering. My daughter has an Acer Notebook and the screen has a crack in the screen. We were told it was not under warranty by Future shop or Acer. However, we can have it repaired by Future shop for 512 dollars and by Acer for 99 dollars plus labor and tax. So this could be the most expensive item that I have ever brought. We brought all of our games, consoles and cell phones too. They say we cannot have the repairs done without a cost to us even though the item is under a year old. What justice is that?

Warranty is a money grab. I have had many problems with the hard drive including 16 bad sectors. The store looked at the computer and diagnosed that it was hardware problem. I phoned Acer warranty department and explained the problem. They refused warranty until they reviewed the problem and determine if it was a software or hardware problem. She transferred me to the software company. I explained everything again but was told I would have to pay a nonrefundable $99.99 fee before they would even do anything. I objected but they said, "No $99.99 or no warranty." They wasted six hours of my time before admitting it was a hardware problem. The serviceman then tried to upsell me into buying from him Norton and 8 GB of RAM--Neither of which I needed.

Do they get an incentive to deny warranty? I didn't know it at the time but I could saved all this aggravation and wasted time by buying a brand new hard drive for much less than the $99.99 fee.

I bought one Acer notebook some years ago. Three days after, it stopped working. I brought it back to Best Buy, and they gave me another. One month after, I met the same problem. I sent to Acer in Texas and was there for three. When it came back, it worked for only 15 days. Again, I sent to Texas. During the warranty, I sent three times to repair the same problem--mother board. After that, I was already tired. I didn't use it anymore. Now, I try one more time. I bought a new mother board and paid the labor. But the same problem still exists. Overheating doesn't work. My conclusion is wrong project. This model was discontinued. Wrong project! Acer should preserve the name by making a recall. I want my money back or other product similar. I hope Acer understands my situation and repair without court inerferencia.

After 3 months of getting the run around by Acer, there's replacement in the end. But it's not the same machine. I had to settle for a machine worth half the price. I am dissatisfied, upset, and angry - disgusting service all around. Acer should be ashamed.

I bought an Acer Aspire 5349-2592 last November. Within 2 months, the hard drive crashed, causing me to lose over 100 hours of research. I called Acer to be transferred to operators overseas. The language barrier didn't help things. After several calls to Acer, I finally reached an operator that could understand me. I received a FedEx tracking number and was sent to a location across town to ship my Acer back to Texas for repair. The box to ship it in cost me $40.00 from the shipping place. They packed it and then refused to ship it because the tracking number was wrong. I called Acer back again. I was on the phone for 45 minutes and had to take my Acer across town again to be shipped by FedEx. I got the Acer back one week later. It freezes on me. I have lost data. It was a complete waste of my money. It is 5 months old and a piece of garbage!

I got my netbook last year from NIIT. Now, from the last three to four months, it is getting heated a lot--and a smell is coming from it. I complained about it three times and they tell me, "Ma'am, we have changed a part in it." There is a problem in a part, but my problem is not yet solved. They just say to me, "Ma'am, it's not a problem." So I want my problem with my netbook resolved as soon as possible. I also want a letter from you stating that if anything happened to it, I should not be responsible for it.

My partner, Sarah, and I are absolutely disgusted with the incompetent Acer customer service employees. My partner's laptop hard drive crashed and had to be replaced. This new hard drive didn't have Windows 7 installed, so Microsoft told her to ring the brand (Acer). She rang a few times last year to get some help and an answer to her problem. Every time she rang, she was met with people who couldn't understand English properly, who couldn't help her in any way related to her laptop and generally had no idea what the concept of customer service means. Again, this year after half a dozen calls, the same things happened. Each new person would say something different which wouldn't work and we may as well have bought a new laptop just so we don't have to talk to them.

A couple of weeks ago, she spoke to someone who actually had a clue and the lady seemed to understand what the problem and solution was. The lady said she had to transfer her to another department who would then help her get her product key back. Since my partner trusted what the lady advised her, she followed what the next guy told her to do. He said the only option was to do a system restore and it would take a few hours, then it'll be fixed and ready to use. However, nothing happened way past 24 hours. It said on the screen that something like setup installing. She called Acer and was told by another useless employee that the laptop was now broken and had the audacity to tell her she had to pay with her own money to send it away for fixing. After hearing these events myself, I rang them up to explain whats been going on. Gladys from customer service was helpful and sympathetic of our situation. I told her how I felt about the service over the last half year and that I wanted to talk to someone high up in management. This supposed person was supposed to ring at an arranged time but didn't. I got one call when I was busy at Wintec a few days later and nothing since.

Basically, I wanted to make a complaint to someone with authority who could relay my concerns to the company about customer service which would actually get noticed. We have wasted so many hours talking to people who can't spell my partner's name (Sarah) let alone help her with her laptop. It's got to the stage where we have to buy a new laptop because a guy's advice broke our last one. We will never buy an Acer product again and will spread the word about the poor customer service. I hope someone has a proper read of this as we both feel very let down by your employees. I wouldn't write this long message and be so angry if even after the 10th time of asking someone had some useful advice over the phone. Please ensure that people in customer service understand what it means and can speak our language efficiently. Please don't hesitate to ring or email back. Any feedback would be appreciated.

Are you threatening me or are you intimidating me for filing a complaint? This is just another aspect of why your company has such a low standing. Why would you send a lawyer for airing a legitimate grievance about your incompetent product? This is why I will never, repeat, never by a product from your or any company affiliated with Acer. My grievance with the Acer Aspire is one that I do not or have never had with a 20 year old Dell laptop. This is what your product's problem is, whether when and if I choose to download an update is my decision. Then why do I routinely have to wait for an update that I never authorized to take place.

My program is rudely interrupted with ''updates in place will take a few minutes." An even more irritating and mind boggling issue. Why is there no warning that a new power source is required? My Aspire just shuts itself off. No warning what's so ever, then the time it takes to reset the laptop. The program is running the whole time. If your product doesn't have the power to warn me of a shutdown, then why does it continue to run the program? Are your products even tested before being sent to market? I think not. These 2 issues are the most basic ones that even 20 year old products do not have.

My brand new Acer computer's hard drive looked like a child had run scissors over it when I took the computer into Staples (where I bought it) to find out what was wrong. Staples was great and followed up with Acer who had no warranty even though I registered. Finally, the Staples IT area resolved that issue and then agreed to replace the hard drive with the one Acer could send, since the computer is still under warranty. However, Acer told the IT tech that they needed my credit card to "hold" in case I don't send the old hard drive back - to the tune of $151.00. Then Acer wouldn't send it to Staples directly.

I cannot install a hard drive correctly, so I called Acer personally and asked them to send it directly to Staples (also, I'm in training for my next post and could not be home to sign for the delivery). Then the Acer rep said I had to pay another $151.00 to change the delivery place. Unbelievable! For something that is still under warranty! Acer case # **

I contacted Acer due to a problem with my computer on the recommendation of my extended warranty company and the issues with Acer Computers and a recent class action against Acer. They wanted me to pay for the repair and shipping so I contacted the warranty company again (Max Assurance), who covers the computer at this point or so I thought for the next year. However, there was a lawsuit against Acer and they are supposed to be offering something in way of repairs or money etc. but there is a problem with the lawsuit since so many are not happy with the settlement.

I believe there are much more problems than originally thought and many unhappy Acer customers, including me. Now, Max Assurance is claiming my policy with them is over. I paid for 3 years "Extended warranty" for $130.00 and they claim it started at the date of purchase when I already had the original warranty for one year. I paid for an Extended 3 Year Warranty to start at the end of original warranty. I believe this is a scam by Acer to not pay to repair these damaged computers and the warranty company is not going to pay so we, the consumer, get shafted. Something must be done about this issue.

I purchased my Acer Aspire (6930) in 2009 from Tiger Direct. For some reason, I had the foresight to purchase an extended warranty. I have been very happy with it until two years later when my hard drive failed. It was sent, under warranty, to Micro Medics and returned 6 weeks later. Within a week, the hard drive failed again. It was returned to Micro Medics and 6 weeks later sent back again. Within a week, the system failed again. Micro Medics reported that this time it was not the hard drive, but a software failure and they could not do anything without the recovery discs.

Acer does not provide recovery discs with their computers so I had to purchase them and had them sent directly to Micro Medics. They did the install, but charged me $85 because software is not included in the warranty. In the meantime, the MS Office that was pre-loaded on the computer was lost. I have just finished a chat with an Acer representative and they basically disavowed any responsibility for restoring Office to my computer.

The moral: if you buy an Acer computer, purchase an extended warranty and demand that Acer supply the recovery discs with the computer. And if you have Office pre-loaded, demand that you get all the recovery information for this product so that you can reload it at no additional charge.

Inexperienced service provider authorized by Acer - I had purchased an Acer 5542G laptop 16 months ago. Recently, I was having some problems with my laptop. There were two issues with it. First is the beep sound on booting Windows and second is hanging randomly during operating the laptop. I went to a registered Acer service center, (Dolphin Systems, PanchPakhadi, Thane (W) Maharashtra) in the nearest area for servicing. When I told Hussain the issues, he said, "If you replaced a keyboard then hanging problem will be automatically resolved." I was impressed with his confident words and was ready to take his services. He charged Rs.1900/- for keyboard replacement and Rs. 800/- for servicing. He took my laptop and within 15 minutes, replaced the keyboard and said, "You can take it for your use."

I got home and when I was using the laptop for about half an hour, it again happened. I was shocked to see this happened and immediately called Acer service center. They then told me that, "We need to format your laptop and after that, the problem will get resolved." Again, I went to the Acer service center and told them, "Please check it properly and inform me." They kept my laptop for four days. Again, I took my laptop and confirmed, "Is it okay now?" They said yes. After that, I did operate my laptop properly on weekend (just second day after delivery). Unbelievably, I still got the same hanging problem again and again. It's a frustrating situation for me.

Again, I went to service center and reported it to them. They said, "We will check and let you know." In afternoon, they called me and said, "Your hard disk have bad sectors and because of that, your laptop is hanging. We need to replace hard disk also and their cost is Rs. 6500/-." I was shocked and asked him, "Why didn't you tell me earlier? Why didn't you check it properly earlier? Why didn't you find out that problem earlier? Why did you tell me lies that after replacing and formatting, hanging problem will be resolved?"

And listen, he said after replacing hard disk, "If problem is not resolved then again I will figure out the problem." He was totally playing and getting experience with my laptop. He is not listening to me and was only saying, "We are figuring out. We are figuring out the problem." I told him, "You are running an authorized service center, don't talk like this. It affects company goodwill that you cannot stand in one day. It takes long time, dear. I came here because you have authorized center that have full responsibility to satisfy the customer."

Well, I think he is getting experience with my laptop only otherwise, an experienced person does not talk like that. After long discussion, I said, "Refund my Rs.2700/- because you were not able to resolve hanging issue and did your work carelessly." He refused to refund my money. Please do not believe in Acer Support also. Here is the Details of Service Center: Dolphin Systems, **, phone no. **

Warranty issue - I have purchased an Acer laptop last year in April, which says that I will have 1+1 i.e. 2 years warranty on my product. They also charged more but now they (Acer) are refusing to do so. Please tell me what to do now and where to file the cheating complaint for it. Also, people are aware of them too and opt for better product than this.

I bought an Acer net book on Dec. 22, 2011 (serial number LUSFV080341220479F2500), in Santiago, Chile, at the Ripley Department Store. When my son turned it on, the screen had white marks across it, so we took it in for repair under the warranty. A month later, Acer says it will take at least two more weeks to repair, or maybe longer. It's very difficult to get accurate information from the store, and they say it's not really their problem, because Acer has to respond. Acer, meanwhile, doesn't seem to care at all. They are impossible to reach, and seem uninterested in backing up their products.

Today I received an unsolicited advert from Norton but headed the Acer logo which proved difficult to delete from my desktop. If fact, to get rid of it I had to click a "remind me later" button. I have no desire to be reminded later at all. If we are going to suffer nonsense of this type then I shall take what action I can to discredit organizations which are a nuisance in this sort of way. Pity, my new Acer is a delight to use.

Acer Aspire: My notebook turns off after 4 minutes; it's plugged in, fully charged, and without battery. I tried taking the battery out. No change. Any advice?

I purchased an Acer laptop just over one year ago, but have only used it for approximately 6 months as I was abroad for 6 months. The keyboard touch mouse on my laptop has frozen and over the past 3 days, have been trying to speak to a technician on 08009347367. Despite assurances that I would receive a callback, nothing has happened. Really frustrating. I am now sorry I purchased an Acer as the level of customer support is terrible.

Freezing, jumping around, not being able to get on other websites as usual, blank screen, type in one thing and getting something not even close; it quits in the middle of what I'm doing; I can't send e-mail except to one person at a time; I cannot get e-mail attachments; I cannot copy and paste. I could go on and on but no reason to. This should be enough.

I purchased an Acer Aspire laptop in December. For the last three months, it has been disconnecting from the wireless internet. I have two other computers and an iPad and they do not disconnect. This Acer Aspire is the only one that disconnects. I have called Acer over and over, spoken with supervisors and none of them will replace the computer. The last time I called, a supervisor wanted to charge me to get help!

I had purchased an Acer 5542G laptop 16 months ago. Recently I faced some problem with my laptop. There were 2 issues with it. First is the beep sound when booting Windows and second is hanging randomly during operation. I went to a registered Acer Service Center (Dolphin Systems, PanchPakhadi, Thane (W) Maharashtra).

When I told those issues to the service center person (Hussain), he spoke to me and said, "If you replace the keyboard then, the hanging problem will automatically be resolved. I was impressed with his confident words and ready to take his services. He charged Rs.1900/- for the keyboard replacing and Rs. 800/- for servicing. He took my laptop and within 15 minutes, replaced the keyboard and said, "You can take it for your use."

I reached home and when I was operating the laptop, suddenly within 1/2 hour, it again hanged. I was shocked to see this happened and immediately called the Acer Service Center. Then they replied that they need to reformat my laptop and after that, the problem will get resolved. Again, I went to the Acer Service Center and said, "Please check it properly and inform me." They kept my laptop for 4 days, then again I got back my laptop and confirmed, "Is it okay now?". They said yes. After that, I did operate my laptop properly on the weekend (just the second day after delivery).

Unbelievable, I sill got the same hanging problem again and again. It's a frustrating situation for me. Again I went to the service center and reported it. They said, "We will check and let you know." In the afternoon, they called me and said, "Your hard disk has bad sectors, because of that, your laptop hangs. We need to replace the hard disk and it costs Rs. 6500/-." I was shocked and spoke to him, "Why didn't you tell me earlier? Why didn't you check it properly and didn't you find out that problem earlier? Why did you tell me that after replacing and reformatting, that the hanging problem will be resolved?"

He said after replacing the hard disk, and if the problem is not resolved, he will again figure out the problem. He was totally playing and getting experience with my laptop. He is not listening to me, and only saying, "We are figuring out, we are figuring out the problem." I told him, "You are running an authorized service center, don't talk like this. It affects the company's goodwill that you can not stand in one day. I came here because you have an authorized center that have full responsibility to satisfy the customer." Well I think he is getting experience with my laptop only, otherwise an experienced person does not talk like that. Finally, after a long discussion, I asked him to refund my Rs.2700/- because he was not able to resolve the hanging issue and worked carelessly. He denied to refund my money.

So now I need your grateful assistance and want to claim that money plus inconvenience expenses from my home to the service center, and the service center to my home. That is Rs. (2700+300= 3000/-) Please take some strong step to stop this type of services so that people could believe on your services. When I sent an e-mail to Acer Customer Care, they didn't reply back to me.