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Acer

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Samantha of Burlington, ON November 21, 2009

I purchased an ACER Aspire 6930 laptop on October 5, 2009 and was guaranteed windows7 upgrade with my purchase. It is now nearing the end of November and I am still experiencing difficulties in obtaining my upgrade. I tried to order it on line providing that I fill in all the required information correctly which I did. To my surprise, I get a message pop up from the mentor media site that the serial number that I used was already registered for the requested upgrade.

I then decided to call the ACER customer support to tell them about this issue. They told me to fax a copy of my proof of purchase and that they will register my product from their end while I was on the phone with them. They proceeded to tell me that I am successfully registered in their system and that I should try to get the windows7 upgrade on line after 7 days. I waited 7 days and the order process failed with the same pop up message.

I called ACER again and was told to wait another 7 days. This became routine. I have had my laptop for almost 2 months now and I still don`t have the upgrade that I was promised with my purchase. I spent 1,034 purchasing this laptop with 4in1 printer combo + warranty. I am appalled with the service I have been experiencing with ACER customer support as they are more like a call center and the employees are at an entry level position and have no knowledge on how to fix this VERY simple issue.

They keep feeding me lies! They keep telling me that they will forward the problem to their higher superior but to no avail. They have my email and phone number and no one has attempted to contact me. This issue is clearly nor rocket science and I feel that ACER should assign more competent people as TECH suppot because it is nothing but a waste of time to even call. I am very displeased, upset and irritated. The laptop freezez all the time for no good reason. 4 gb ram and 500 gb and my old computer works way better. If anybody reads this, how can I sue ACER for mental distress and waste of time?

Ian of Wokingham, United Kingdom November 18, 2009

I have also recently been a victim of the appauling Acer customer service called Info Team Technical Service and Repairs based in the UK. I have an Acer Aspire One Notebook. It is less than a year old and stopped working. The first part of the service worked fine in DHL collecting it for repair. But after that nothing. On the only time I got through on the phone after it was sent to them I was told that the hard drive was broken and that they were waiting for a replacement. I suspect that this is excuse no 3 on their list of top 10 excuses. Then nothing. I just couldn't get through on the phone. You hang on and on and are then connected to an answer phone. You leave a message and are never contacted back.

The days went rolling by so I sent them a letter threatening legal action. Then I got a letter saying I had been referred to customer complaints. A week later I got a phone call saying that they were going to send me a replacement. In the meantime I had been forced to go out and buy another netbook - NOT ACER! So the guy couldn't understand why I wasn't happy with his great news. I told him that the replacement would be going on e-bay as soon as I received it. I'm waiting to receive it at this time and of course will it actually work? Unless you want a similar experience don't go near ACER products.

sujeet of navi mumbai, India November 13, 2009

i went for the servicing of my acer aspire 4710 laptop. they took 1 week to find the problem. they said the problem is monitor has been sort out and the invertor board too. so need to replace boht. then they took 10 days to get the quotaion of the parts. then after that it has been 25 days of ordering the parts and they didn't received the parts yet. and the main thing is they are totally irresponsive and dumb.

marilyn of anaheim, CA November 12, 2009

I purchased this computer with a lexmark printer. The purchase price was 700.00 +. The computer has been in the shop more than I have used it. Finally I was advised the motherboard went out and it was more to fix it than the computer was worth. I had to purchase a new computer.

Rachel of Robinson, TX November 9, 2009

March of 2008 I bought an Acer desktop. All in all for what I paid for it I was somewhat satisfied. You know the old saying, you get what you pay for. Well That following January my computer had some problems and I recieved the blue screen of death. So I jotted down the code and looked it up and it was due to hard drive failure. Since Acer gives you a 1 year warranty, and I had all of my paperwork including my reciept, I called them to get it take care of. I have never had so much trouble and if I was like most people I would probably have given up with all the heck they put me through, but Im not. So I was persistant and it paid off.

But basically what happened was I called the hotline number and its all machine. They tried to say that my warranty was up based on my serial number and asked if I wanted to be transfered to thier service for unwarrantied work. After talking to them, all they said was that they could fix it but I would have to pay for it, I called the number back. I tried to hit 0 thinking it would send me to an operater. Wrong! It says 'I understand you want to talk to someone, let me see if I can help you'. Well that made me mad because obviously the machine couldnt help me. So when I put in my serial number it told me it was out of warranty. Again.

So I talk to the pay for service people again and keep bouncing around and getting even more mad and having to call back cause they kept hanging up on me. Finally I got transfered to someone that told me I would have to have my reciept and fax it to them for them to verify and that would take a couple of days. Then I needed to call back to see if they could do anything for me. To get to this point took about a week of researching and calling them. While researching them I found out thier repair center is less then an hour from me!

Also, I read other complaints about the same deal I was going through and about how they finally got them to do the warranty work but that they had to mail it and and they claimed Acer made them pay for certain damages that happened during shipment. So I made up my mind that there was no way I would ship it to them and that I would just drive it to them. So I faxed them a copy of my reciept, the portion of the warranty manual that says its warrantied for a year and I wrote a full page letter about how upset I was with all that I had to go through. I also pointed out what the code was and that I knew what was wrong with it.

Then I waited a few days and called them, exspecting more headaches. And this time they were like 'yeah, we got the warranty straghtened out and we just need you to ship it to us for the work'. So then I said 'I live close enough to bring it in, I can do that, right?' Knowing it already said that I could. Then the lady was like no, you cant bring them in any more, we have to have you ship them. At this point I already had my repair order info so I hung up and headed out the door. I took it to them and they had no problems. They even had it fixed the same day.

And just to note, I dont know if anyone has found this to be true, but the date they said my warranty was up is the date thats on the computer from when it was made. So this was almost a year ago and I would have put up my story sooner, but I just havent had the time. I hope this helps and the best advice I can give to someone that buys and Acer is keep ALL of your paper work and if you do have warranty work, DO NOT GIVE UP!!!

Mark of Kuttawa, KY November 9, 2009

I purchased an acer aspire and the same as most of the other people complaining on this site. It died just out of warranty, but I had problems right out of the box. I kept getting a scan disk error at boot up and it would take 15 minutes to finally boot up so we got to the point of just leaving it on all of the time. Also, when we got this error it would say it you do not want to scan your disk press any key and it will boot up... Guess what no matter if you took a hammer and beat the keyboard to pieces it would still scan the stinking thing. This told me part of my hard drive was bad. Just out of warranty it stopped trying to boot at all. As soon as you power up it would into sleep mode and you could not wake it up. Tech support was useless. They charge you money for support that may or may not fix the problem you have no guarentees at all. Then they want to charge outrageous prices for their parts. You are not told any of this when you are purchasing the JUNK!

michael of neenah, WI November 3, 2009

We bought an acer desk top one year ago in August and now in October it quit on us. We call customer service and if we want their help we have to pay for it. Sounds pretty fishy to me that after the warranty runs out the computer failed. We had another computer for about 10 years and never had any problems with it. If we had questions they always provided customer support. After reading all the complaints about acer it sounds like a set up to rip people off. I will never buy this companies products again.

Tracy of Homosassa, FL October 30, 2009

We bought an Acer Aspire 3680. The computer came pre-loaded, but they do not give you the software on cd if there is a problem. The Acer Aspire computers have a power issue and our's will shut off at random. This issue has corrupted the hard drive. Contacting Acer, we find out that we have to buy a recovery cd to be able to get it to the point that we maybe able to use it again. I don't want to buy the cd, that should have came with it, only to keep reloading the OS.

The is only a bandaid and not the real fix. We are a limited income family, who is struggling to make ends meat and now we can't even get on the internet because we bought an Acer computer that should have never made it to the shelf.

DeeAnne of Acworth, GA October 29, 2009

I spoke with 3 reps on the internet about my acer aspire one. The cursor wasn't working properly and tried to seek help. They knew it was under warranty and that it is registered through them. I was told that I would have to purchase items to be able to perform a factory restoration on the computer. When it states clearly that they are either supposed to give me another one or fix the original one.

I called where I bought it and they said since acer won't honor their own warranty policy ...that they would take care of it that they would give me a new one. This will fix that situation from this end.

If we consumers don't let you know which companies are messing up you wouldn't know. You can't have eyes in the back of your heads and see everywhere needed. Thank you for being here. Please read and use as you deem necessary to do so. My computer was bought on the 16th of June this year.

This affected me mentally and emotionally. I'm a student that relied upon them. I have been so depressed for several hours. I have post traumatic stress syndrome. To me a business shouldn't produce a product and not honor the warranty. It just isn't right. If it weren't for the store wanting to make it right because of them not believing they did that. I don't know what I would have done.

Zack of Owosso, MI October 27, 2009

computer turns on. i get 5 minutes of use then it turns off and wont turn back on for another day. then i only get 5 more minutes out of it. im out 800 dollars for this paper weight because acer doesnt [care].

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