Acer

After 1-1/2 months use, the netbook freezes during a movie or short clip. I have to hard boot the netbook. I cannot even watch a movie? ***! I called them but of course they said it wasn't their problem. They said it was a flash problem. Well, I tried that and it still freeze, freeze, freeze! Buzz, buzz, buzz. They are rip offs and I will never buy another Acer. This is the second one and I should have known! Do not buy Acer. They are **. You might get lucky but you're wasting your time and money!

After purchase of the appliance (laptop computer) it got damaged and Acer Company gives one-year warranty as per agreement. Under that condition they require me to send it by mail to their location for repair. I did it, but now they have another version and are charging me a bill for $200 in complete violation of our agreement.

I am using Aspire 5745 laptop. In my Laptop, Wi-Fi signal problem occur. In the other laptop, signal is good but in my laptop signal is low. What can I do?

Played games like Street Fighter, then I noticed that it won't allow me to press more than 2 keys at once. There's no response if you press more than 2 keys at once.

I totally regretted buying this piece of **ware. Never will I buy an Acer product again. I don't recommend anyone buying it again.

I bought an Acer Aspire Netbook and I have had endless trouble with it. It has been back to their service department 3 times now. The last time it came back, one of the technicians did something to cause Microsoft to think it had a pirate version of Windows. Tech support is very incompetent and unhelpful. I have spent about 3 days of my time reloading lost data and programs and taking it to FedEx to be shipped back. Higher level customer support is screened so you cannot reach them by phone. Terrible service and a faulty product! Warning! Save yourself the trouble and buy another brand!

I purchased an Acer i5 aspire 5755 laptop from Guard 360, Gurgaon, Haryna. It has a problem of turning off by itself within 10-15 min after starting. I complained many times to the dealer. He send me to the service center Sikenderpur Gurgaon but they are not ready to solve the problem. What a third class service you are providing to your customer. I spent $36,000 on it and you are giving me this kind of response. If problem is not resolved immediately, I will go to the consumer court.

I called an Acer tech and explained my problem about my computer. I told him all I needed was a recovery disk. He expressed he could do it over the phone. I asked was he sure? He stated yes. I was never told it was a nonrefundable fee for the $99.00 I was charged. His only interest was trying to upgrade me to a $149.00 fee. After taking me through a bunch of useless changes, I was then told I needed an e-recovery CD.

Yet I expressed this info in the beginning! Everyone I spoke with was only interested in keeping my money from my wife's credit card. What a poor way of doing business with your customers! I would like to have the charges reversed. However, I did order the recovery disk. If I don't get satisfaction I will seek to boycott all of Acer products and launch a smear campaign over the web to great effect. Please make this right so we can return to good standing.

Keyboard seems to fail. The keys stick, hesitate and then the wrong letter shows up. I called Costco and I had to go through Acer support, which basically said I should be using another computer to talk while we fixed this one. No one said that at the beginning of the session. After rebooting it in safe mode, it did the same thing. I'm out 300 bucks.

I have an Acer Aspire 5745, purchased in 3/2011 at Staples. Within a month, the machine would freeze, and start a whirling high rate spin. The machine would do this randomly, several times per day. The "service" help had me go through more than 20 steps, that seemed to have nothing to do with the issue, until they finally had me ship it back. Within 3 days of getting it back, the same issues began again. Service was provided with the entire background, and started with the same basic questions from the last time. The shipping cost and lost time will be more than the computer is worth. Without a computer, I need to purchase another laptop, or I will be out of business.

I have a little over a 3-year-old Acer Laptop. I got a virus. I attempted to run the recovery and it errors about 80% of the way through and will not complete. I contacted Acer and was informed I was out of warranty. I explained that all I wanted to do was purchase a recovery disk. They informed me that recovery disks are not available after three years. I informed them that if it was any other manufacturer besides Acer, eMachine or Gateway, I could get recovery disk. They directed me to the Acer "Answers By". They told me that running the recovery was not the best way to get rid of a virus. I have worked on computers for over 10 years, including virus removal, and that is a "lie"!

All they wanted was to get $199 from me. I came to find out "Answers By" is a third party vendor (not an Acer Company) in India, I was told this by the "Answers By" rep. I attempted numerous different ways to contact Acer but was not able. Since it appears that Acer, Gateway and eMachines discontinue support for their products after three years, how can I expect their products to last longer than three years. I will never purchase or recommend an Acer, Gateway or eMachine.

I purchased a Laptop (Acer), and within 18 months, my laptop shut down and would not power up. No LED lights anywhere, with or without supply cord. My first contact with Acer told me I was out of warranty, and to take it to a local dealer, because it sounded like a motherboard failure. The local repairman told me it was possible that it was a motherboard failure, but it would cost me more to replace the board, than buy a new laptop. I contacted Acer once again, and this time, I was told to send it to Acer Repair center for $199.00 plus tax for repairs, not to mention the $55.00 I spent at the local repair for a diagnostic check, as instructed by the first Acer support tech.

When I questioned why Acer had so many issues with failure after only a short period after purchase, the tech informed me they have not had many customer complaints with failure. According to this thread and other research, Acer does have a lot of customer complaints. A company should back their products, especially when manufacturing issues are occurring on a regular basis. After spending several hundred dollars on a product, you shouldn't have to spend another $250.00 or more on repairs.

I purchased the Acer computer in April of 2011 because I needed it to transact several business ventures. I contacted customer support, they were of no help. Customer blamed my internet carrier, my internet carrier blamed the computer company. I have not been able to perform any of the task I was led to believe that it will perform. I have also emailed them with no response to this date.

The computers is not working and I have been unable to perform the business ventures for which I intended. I need instructions on returning the computer as I purchased it through my utility company and they will not accept it back. In addition to that, they are charging me four times what the computer is worth.

I purchase a computer one year ago. Since the purchase, this computer has been in 3 times for major repairs. I contacted Acer and they state that they cannot extend my warranty for more than 90 days. There should be a lemon law on computers since this is a problem that was clearly a manufacture issue.

No Stars. I purchased from HSN in June 2011, programs like Clear-Fi had missing data that I could not correct by contacting Clear-Fi. It was in repair twice and told everything needed to be restored to original date! Now is will no longer restore to original date. I finally took it to Office Depot for check. I was told there is something embedded in the hard drive and must be sent back to Acer. So far it has cost $150.00 plus shipping charge of $35.00. I'm awaiting to see if I am charged for repair as there is a one-year warranty. But when you call, you are told there is a possible charge for repairs. I am shocked.

This so far is the worst investment in a computer I ever made. Also, my credit card information was invaded and the company was from the United Kingdom. I feel this computer was sent with a problem right from the beginning, as the mouse would travel around all by itself. I am awaiting Acer to do the proper procedure and honor my warranty. I should hear from them within ten days or less.

I purchased an Acer Aspire in September of 2010. Within less than a year and a half I have had the laptop sent away for repair 4 times thus far. After contacting Acer to complain about the quality of their product, I was given the run around and told there was nothing they can do for me. I will never buy another one of their products and have been telling any one I see considering an Acer not to buy it. I have never experienced such awful service and that is certainly not how they are going to keep customers coming back.

I bought an Acer Aspire (5756-2434) laptop on 1.12.2011 from M/S. E-max, Abu Dhabi, Hamdan Street Branch. Under the "Scratch and Win" promotion I won an "Acer Tablet 16gb Android" related to the purchase of laptop. But I regret to say that till date I did not receive the prize even if I have contacted the following persons many times and they are not responding positively. So please consider my complaint and take appropriate action at the earliest. I'm waiting to hear you soon.

List of contacted persons:

3. Acer--Mr. M.

I bought a new Acer Aspire 5733z-4851 from WalMart and after 1 week, the DVD drive stopped working. The computer tells me that there is no disk in the drive. I tried many different disks including one that it wrote to when I made the backup disk. I don't have time to take it in to Best Buy and it's been over 90 days so I can't take it back to WalMart. Another great thing about this laptop is that when I try to delete files, it says I need permission from Bill. I am Bill and I am the only user for this laptop.

I purchased an Acer Aspire 5742 on 7/1/2011 from Walmart for $458.00 as a present for my granddaughter, who started to use it at college in September 3; 4 weeks later it died. Acer sent a new hard drive after many calls; she had to purchase Win 7 for $130 as she was unable to make a backup disc. It failed again after one day. She was told to send the laptop back and she had to pay $30 shipping. She has only had one month of use. Is there a legal recourse? Has a law suit been filed? So far the costs exceed $700 for repairs software, and shipping. My granddaughter was without a computer for the last 3 months. After reading all the complaints, I feel there is a cause for filing in small claims court.

I bought an Acer laptop in October of 2010. The day I got it, it would freeze and "not respond." It did this about every 15 minutes regardless of what program I was using. I contacted tech support. They told me to reload the OS. Of course, they wouldn't send me OS disks and wanted to charge me for them. A year later, same thing. They refused to help unless I send them money. Since I paid over 1k for the laptop, I refused to send them money for disks that should come with the computer. In my opinion, they are worthless pieces of poo. I will never purchase from them again. Whenever I am at a retail outlet and someone is looking at an Acer, I will be sure to tell them that they don't give any support unless you pay additional fees. Total crooks.

I bought an Acer 4315 Aspire from Micro Center on December 12, 2007 with Windows Vista Home Basic. The notebook worked until 11/9/2011 when at around 2 pm the computer got a Trojan virus after searching on Google Chrome. On this PC, I installed Microsoft Office Professional Plus on April 2011. I tried to restore the system with my 8 CDs that I had, but it did not work the restoration so I had to take the laptop to Micro Center, and I paid for restoring the system $168 on 11/11/2011. I got an email from Acer Corporation on 11/10/2011 saying that there were problems with system restore at these Acers and some people who had the problem with restore system can get $50 if the problem occurred until 11/7/2011, so that is two days after my computer crushed.

I had my system restore CDs but they did not work because there was a problem with these notebooks. Why am I not compensated after two days when they put the time limit to get $50? Also, now I have to buy again other package of Microsoft Office that will cost me at least $99 if I do not choose professional version. I am very sad about these problems.

I have got a worst experience with Acer Aspire One d257-13ckk, model: **. I am having a problem with the keypad. To explain briefly, pressing shift button and pressing @ button, I am getting " instead of @. With this, I am very much irritated and at the least, I have lost the impression on Acer .I have many Acer laptops and desk tops but with this, I have decided to go for a consumer complaint.

I bought an Acer laptop on 19 October 2011 and registered online. Then I received my cash back claim number on 22 October. On 25 of October, I sent my tax invoice with SNID original number, but I'm still waiting. There's no news or reply from Acer cash back office. I sent at this: PO Box 7512 Silverwater NSW 2128. I hope you help me in this case. Best regards.

I ordered an Acer Aspire Laptop from Home Shopping Network in June 2011. I received it 3 business days later, set it up and after 30 days hard drive crashed. Called HSN, they replaced it with a second one after I jumped through hoops. They wanted me to buy another and wait for my refund until they received the first one back. I ended up doing that or I had to send the first one back, wait 2 weeks after that for a refund to be applied and the second to be shipped.

I received the second one in 3 business days and received my credit for the first one, 10 days later. I now have the second laptop and it has also crashed. Windows will not open and the keys have started sticking. I called HSN and they said it is past the 30 days, I have to go through Acer. I called Acer and they said it is past 90 days, even though it has a one year warranty I have to ship it back and it takes 3 weeks to rebuild and they will ship back but I have to pay to ship it there. I told them it is the hard drive and they said, I still have to ship it back. They don't care. I use it for work and they have no plan for what to use while I wait for 3 weeks to have it fixed and then shipped back.

They can overnight a hard drive to me but I have to re buy software already paid for on original laptop. What kind of warranty is this? I asked that exact question and they said that's how it works. I told them when I had a Dell computer for 5 years with extended warranty they send someone out in 24 hours and repair onsite at no charge to the customer. Acer could take a lesson. I will be buying a Dell because of the difference and the level of customer service and how they care how important computers are to everyone.

Lost the hard drive on my laptop after only five months. Without my laptop now for two weeks and no definite time given for its return. This will put a major strain on any further purchases of your product.

Very poor rating. I purchased an Acer netbook Aspire happy brand at Electroworld SM City Iloilo that was Nov. 5,2011. On my first day of usage, I encountered lots of problem. They did re-format my netbook, until now still they do re- formatting my files because there were lots of problem I encountered. Problems like some of my file hang up my wifi connection. It didn't work, while I have friend who is using MSI brand of netbook. Her wifi connection was okay.

Until now, it's Nov. 26, still I do complain and still all they do is re-format my netbook; All I worry is if it is always been re-formatted, maybe my hard drive will be damaged. I bought this brand new. Why is it that this is the result in my netbook. All I know is Acer is a very popular name but why did this happened to me. Can you give proper feedback for this because all your sales person here in Electroworld SM City Iloilo don't know how to support my problems.

I owned an Acer Iconia Tablet. Acer sent me a corrupted update for my tablet basically bricking the whole unit. The level of customer service I received after it took forever to ship it back to them was appalling. No one at any given time could tell me when it will be repaired or shipped. No one ever called me back despite me requesting it. I spent hours on hold due to no pick ups from helpline. Their helpline people were rude and of no help after eventually picking up the phone. I would not recommend anyone buying an Acer product. After-sales service is an embarrassment to this company. I will never own an Acer product again. No urgency was ever shown.

People should be made aware of how bad the Acer service is in Australia. Don't sell products if you cannot support them or you want to support them on your terms with no thought to customers. This tablet will be donated to Salvation Army to be sold as I will never own another Acer product again.

I bought an Acer computer notebook and in a period of 24 months. The hard drive had to be replaced three times and the mother board once. Best Buy gave me a replacement computer because of the lemon policy that was included in my extended warranty. Unfortunately, the replacement computer was an Acer also. Three and a half months later, the hard drive crashed again. The computer is brand new and the hard drive crashed. Acer computers are garbage and I will make it my ambition to tell other potential victims not to buy an Acer computer.

I purchased two laptop on 4/16/2010. One laptop screen went blank. Got it fixed but same problem happen over and over. Help. The next one, keyboard stop working. Had to buy a wireless keyboard plus DVD burner never work, laptop crush, recover disk useless. I spent over $1400. Now all I have is two broken laptops.

This is my second Acer Aspire net-book. This 2nd one was purchased December 2009 and was treated well. But a week ago, I could not access Windows Explorer. Then I could not boot in Safe Mode. Then I could not turn it on! This is not a virus issue. Right now, it is with the Geek Squad at Best Buy and all I care about now is recovering my files! They say they somehow became corrupt and cannot recover them! I still will have to pay them approx. $100 for their time.

Note to readers: Back-up your files to some external source daily! Do not buy Acer! Recommend to everyone not to buy Acer! I've lost everything! Also, do not buy extended warranties. I have read them thoroughly and they do not cover anything you will ever need.

I have bought my Acer Notebook about 1 year ago from the agent situated in Malta and have a 3 year guarantee. After 1 year, the hard disk started having problems & I went to the agent to get it fixed. They advised that in order to install again the Windows on my notebook, I would have to buy another new Windows license as when I purchased the notebook they didn't provide the CDs and the sticker that is attached beneath the notebook is not clear anymore. I am very disappointed with their customer service as I would never have guessed that they wouldn't keep records of the serial numbers for the windows that was installed on my notebook and that I would have to buy another license when I had already paid for a genuine one!

I bought a Acer Aspire laptop in October 2010 from Home Shopping Club. I had problems with it straight away. I couldn't make the recovery disk like it said. I complained to them and after many emails, they finally mailed me one. Exactly one year later the hard drive died. I am one who treats my expensive purchases very delicately, especially with money being tight these days. I babied the darn laptop. I have been in contact with them and they don't want to do anything about it. A hard drive should not die within one year! I paid almost $600 for the computer. They tell me I can send it to them for $199 and they will fix it. Bah! I've read the other complaints about Acer. I want this laptop replaced or a refund for it. I will never buy Acer products again!

The CPU is only blinking and the monitor is not working for more than a month. Several complaints have been made to retailer Nice Computers at Lucknow, but no action has been taken. The computer is under warranty.

Most of the keys on keyboard stopped working within the one year warranty. Acer says it's a software problem which only has a 90-day warranty. They want to charge me $99 to fix it.

Everyone seems to be having the same or similar issues with their Acer computers. Though Acer did not inform me of this directly, I saw this on their website today. "For purposes of settlement only, the Court has certified a class. You are a member of the class if you purchased an Acer computer in the United States between March 24, 2005 and May 1, 2011. However, the class excludes (1) purchasers for purpose of resale; (2) government entities; (3) Acer America Corp., its parents, subsidiaries, and affiliates (collectively Acer); (4) Acers officers, directors, and employees; and (5) Judge James Ware, David Rotman, and any member of their immediate families." Around 14 million Acer computers have been recalled. https://***.com/***

I purchased an Acer aspire August 2011. I had purchased an Acer desktop back in 1998, and had no problems, but with this Aspire, it's up under a year warranty. I can't continue my schooling, or business, because the tech department ,once I send in the computer, it starts up for them.

What they don't realize is, there is something going on with the power source on the side. I spoke with the tech people, and 2 gentlemen from Acer documented for them to replace the pin, because it starts up sometimes, and they said that maybe that's what the problem is. They refused to take their tech employees' suggestion, so when it gets to them, of course it powers, and they send it right back to me, and I'll get the same problem over again

This is the fourth time I've sent the computer in, and the company doesn't seem to care. Why, you have tried to support the company by helping them stay employed, by purchasing their products, and that's not the only problem I have had with it. Volume is to low. I could not write a backup DVD for system, lots of problems keys would not function properly, which they did fix, the first time around.

I received another hard drive. I don't know if its working properly, because I can't seem to turn the computer on all the time. I hate that Acer has become such a bad company. They don't even respect their warranties. They won't even send a replacement computer. These are the type of things that make a company fold.

Acer is very bad company! Hinges broke. Then screen! Paid to have shipped in a pricey box! Then they send it back, still not turning on, still under warranty, overall experience! Please don't buy from Acer! Pass it on! Don't buy Acer! They will rip u off and be mad at you!

Acer is very bad company! Hinges broke. Then screen! Paid two have shipped in a pricey box! Then they send it back, still not turning on, still under warranty, overall experience! Please don't buy from Acer! Pass it on! Don't buy Acer! They will rip you off and be mad at you!

My mother purchased an Acer Aspire 5336 for my daughter for Christmas in 2010. She also purchased a 2 year extended warranty from Wal-Mart. After using the computer for 9 months (with numerous blue screens the entire time), it finally died. First, we contacted the Wal-Mart warranty, but they said they could not help us, because Acer was responsible for the first year. I contacted Acer, and they wanted to charge me another $99 to fix something that should be under warranty. The computer cost $389, the extended warranty was another $79, and now, they want to charge another $99 plus tax and shipping! Acer's products and customer service are beyond terrible. I would not recommend their products to anyone!

I have purchased a desktop of your company; it's always been a headache for me now. I trusted on your quality and service, but your brand name proved that all these are putting mud on the customers eye. There is no warranty service, and if we get serviced, we have to spend more money.

I purchased 3 Acer Iconia A500 16GB tablets in July 2011. All three exhibit extremely poor microphone pickup performance. The internet is full of people also complaining about this issue. I sent mine twice for repair. Twice it came back with nothing fixed, because Acer claims their tests returned with the "mics within normal quality specs for this unit ". I tried everything I could to get Acer to acknowledge the problem, but they would not listen. They kept repeating that the performance is normal. They want me to believe them. But as much as I want to believe them, they do not want to believe me. And I am the one experiencing a defective machine.

All three units (and others as per the internet blogs) have a microphone problem. At times, Acer told me to wait for the newer upgrade to the Android operating system. That did not fix the problem. At other times, they told me that the tablet is not really designed for speaking through it. So, I said, "Then why put a microphone in it?" Also, I asked why don't they write on the packaging a warning about the usability or the limitations of the microphone. I tried other Android tablets (Toshiba, Samsung, and Motorola) and they all perform superbly. Acer simply did not want to resolve the problem with this batch of tablets.

I have an Acer laptop, but I need an Acer BackUp. BackUp has a language problem that's why I cannot copy to DVD. Can you help me?

I purchased my acer 5742 about 8 months ago. Tonight the screen went totally white. I bootless fixes on my cell phone and tried variations of the on/off, battery, power but no change. Can't believe how long this problem has been going on and how many complaints with acer are out there. Plus this site makes it sound like a nightmare to try to work w c/s. I researched this PC before I bough,t but now will never buy another or recommend.

I am working woman and MSC computer science. I love to work on computers so from my small savings I have purchased Acer laptop model 4741z in Oct 2010. In between it hangs some times, but we just ignored it. But slowly its working was down. Now from Aug-Sept 2011 it was not running properly, the same problem exists as that of others I have read on internet: that keyboard is not working properly, laptop not opening at once, only blank screen comes after on booting and it takes 15 to 20 times to open it. The Down arrow key by itself scrolls down. From where we have purchased, they have registered our complaint and said after 3-4 days they will repair our problem. They had given our laptop after 3-4 days and said that they had solved our problem but again the same problems exist. They are now not interested to solve our problem or not able to solve our problem, please help. Replace my laptop. I am totally dissatisfied with Acer laptops and I will never recommend others to purchase Acer products . My invoice no is 2148 dated 16-10-2010., Hardware zone, booth no 33-34-35 shopping complex, Vikas Vihar, Ambala city.

When I purchased the computer, the on/off button didn't work consistently. Sometimes, the power would come on for the computer, sometimes not. I didn't know that Walmart had a 15-day return policy on electronics and I didn't go back immediately to get help. When I did go back, my 17th day, they didn't take the computer back. I called Acer, they took me through a series of routines to get the button to turn on the computer, but none worked. I was given a number to mail it back. I was upset and didn't want to deal with them. I thought that my local repair persons would do it. They all suggested that I return it to the manufacturer.

I called Acer again, then they gave me different task to get the computer on again. It didn't successfully get the computer working. I was given a repair number, address and instructions to send it back to Temple, TX. After sending it in, they would get it back to me within 7 days of the receipt of the computer. I received the computer yesterday, 10/27/11, removed it from the box, attempted to turn the computer on and it didn't respond to the power button. No improvements on the operation at all. I called technical support within the hour of receiving it. I told Ralphy, the supervisor, that it still didn't work. He told me that the repair person cleaned the memory, tested it and it was working fine. I told him the computer couldn't have passed QA at the time for manufacture and it shouldn't have passed it when it went through repair. The computer didn't respond to a lay user turning it on, with more than fifty attempts to get the button to power on/ boot or whatever it is called.

My Acer Aspire has been giving me a lot of trouble. The keypad get stuck and doesn't work most of the time. I'm also getting the blue screen error that says it's dumping files. When I called them about the problem, I was asked for my credit card information. I asked the gentleman why I would need to pay for a default in their product but he just hung up in my face. I will not recommend this computer to anyone. In fact, we have three Acer computers and something is wrong with all of them. They are cheap computer but it pays to buy with a name that you know because Acer is some real **.

I have found myself in a horrible position and don't know quite where to turn. By contacting you, Consumer Affairs, I believe that I'm taking it to the top. Back in March, I purchased an Acer/Gateway Notebook Computer from the Home Shopping Network on my TCF VISA Debit card, making 5 payments starting in March, a down payment of $170.61 and payments of $119.98 over the next four months ending in July. I had been very unhappy with the PC from the start. I contacted Acer/Gateway Support a few times, but I always tend to work through PC problems; try to solve the problems myself and almost never contact Customer Service or Tech Support.

I guess that I should note here that I am quite disabled, and it sometimes takes me quite awhile to get things done. Also, over the previous twelve-fourteen years, my field of employment had been Computer Service and Repair as well as Network Administration and Engineering. In late July, the PC died for good. In August, I finally sent it in to Acer Gateway Repair Service in Temple, TX where I was told that it wasn't covered under the Limited One Year Warranty due to liquid spillage/damage. I can say, with absolute certainty, that I never spilled anything into this computer!

I have been going back and forth with Acer Gateway Repair, as well as the Home Shopping Network, and I believe that I have reached the end of my rope where it comes to getting anything done about this situation; either a repaired notebook or a refund. HSN pushes everything out of their hands and straight to Acer Repair Center almost immediately, and I could get zero help from them! I simply cannot believe that here in America, six months ago I can shell out $650.33 for a "new" Notebook Computer that I hope will last me years. Here I am now, after only a month's use, with a $650.33 paperweight. You may be my last hope. Please, can you help me Consumer Affairs? Please?

I had booked a complaint for an Acer keyboard not working on the 1st of October. On the 4th of October, an engineer came at my office because the product was with on-site warranty. The engineer told me parts will come in 3 days and someone would come back and fix it.

Today, it is the 14th of October and no one is reverting me back. I am calling Acer office in Andheri East for the past week. Every day, they say that an engineer will come tomorrow but no one comes back. I am highly unsatisfied with the product and service.

My touch pad drivers are not working. I have tried to download it from Acer support but I didn't get one for Windows 7 Ultimate x64.

I have found myself in a horrible position, and don't know quite where to turn. Back in March, I purchased an Acer/Gateway Notebook Computer from the Home Shopping Network on my TCF VISA Debit card, making 5 payments starting in March, a down payment of $170.61, and payments of $119.98 over the next four months, ending in July.

I had been very unhappy with the PC from the start, contacting Acer/Gateway Support a few times, but I always tend to work through PC problems, trying to solve the problems myself and almost never contact Customer Service, or Tech Support. I guess that I should note here that I am quite disabled, and it sometimes takes me quite awhile to get things done. Also, over the previous 12-14 years, my field of employment had been Computer Service and Repair, as well as Network Administration and Engineering.

In late July, the PC died for good, and in August, I finally sent it in to Acer Gateway Repair Service in Temple, TX, where I was told that it wasn't covered under the Limited One-Year Warranty due to liquid spillage/damage. I can say, with absolute certainty, that I never spilled anything into this computer. I have been going back and forth with Acer Gateway Repair, as well as the Home Shopping Network, and I believe that I have reached the end of my rope where it comes to getting anything done about this situation, either a repaired Notebook, or a refund. HSN pushes everything out of their hands, and straight to Acer Repair Center almost immediately, and I could get zero help from them. I simply cannot believe that here in America, six months ago I can shell out $650.33 for a new notebook computer that I hope will last me years, and here I am now, after only a month's use, with a $650.33 paperweight.

I bought an Acer Aspire One Netbook for my daughter in Christmas of 2010. By March, the screen got big black blobs all over it. I called Acer but they said that we must have dropped the computer and cracked the screen. I had to pay $105 to get it repaired. Five months later, the same thing has happened again.

They had me ship it to them for repair. My daughter is 21 and is not careless. She has not dropped her netbook. I have read numerous complaints of the same thing happening to others. I am not paying to get another screen. If you add up all that I have into this netbook plus another screen (if I chose to do that), $299 + $105 + $105 = $509, I could have bought a complete desktop. I will never buy another Acer product and I would never recommend one to anyone.

I will never buy an Acer product again. I purchased an Acer laptop computer from Walmart 4 months ago, and all of a sudden the computer would not turn on. I sent the computer in to be fixed, which was covered by Acer, but I had to pay for shipping and boxing of the computer. I received the computer back and it worked for about two days and then, the exact problem occurred again.

I am now sending it back in once again to be repaired, costing me more money. The company will not replace my computer. They will only continue to "repair it". I am now at week 4 of not having a computer. I am a very unhappy customer, and like I said, I will never spend a dime on any Acer product.

I bought an Acer laptop six months ago and it no longer turns on.

I bought an Acer all in computer from www.simplyacer.co.uk. It's not working from the first day. I tried to contact them. After 7 days, they took it back and they returned it to me after another 7 days, but it's the same. Basically, they did not do anything.

When I called them again, they said I need to contact Acer customer service. They gave me a premier number. I called them and it took them 12 minutes to take my details. Then, they told me to go online for support. I registered there and asked them to take my computer back to fix it. They took 3 days to get proof of purchase.

Now, they are just asking lot of question; no intentions to take my computer and fix it. As per agreement, there is collect and deliver warranty within one year. Their customer service is very poor and I will not advice anyone to buy Acer product.

I give it 2 stars because most things are fine. But there's a fatal flaw with the design of Acer's 4743Z-4861 Aspire notebook (and also other Acers). The design of the touchpad buttons is horrific. In the first place, it's a single button, not split, so there's only one button. It functions (to the extent that it does at all) as 2 buttons. But it's mounted with a "see-saw" mount. You have to click on the left side of the button for left-click (etc./for right-click). You cannot click in the middle of the button. That means you have to extend your thumb to one extreme side of the button or the other for it to work at all. Any other thumb placement makes it difficult (or impossible) to operate. Optimally, I want to click on the "inside" of the left mouse button (nearest the center of the keyboard), but it is impossible with this design.

Acer Aspire 5745 motherboard problem. LXPTWOCO150240FF872500

The company doesn't provide too much help, and complete details regarding repair should be stated at the time of purchase. When I called in, the support representative stated that I refused to send in the laptop and I'm keeping Acer from completing the repair. Technical support was never offered. I had to ask for information to restore the computer. I was also told that I had to pay out of my pocket to ship the computer after I'm still paying for the computer.

I rely on this computer and it has failed twice. After a company representative called acting as though she was doing me a favor by paying for a faulty computer, Acer paid the shipping but made it known that this would not happen again. After receiving it back after a repair, the battery failed. If you call on weekends for technical support, you will be told to call back during the weekdays.

I have purchased an Acer Aspire 5745 laptop (sl. no. LXPTW0C058111094752500) on16/5/2011. Right from day one, it got hanged when connected to direct power supply. I registered the complaint on a couple of occasions, and finally, the service center agreed that the motherboard is faulty and has got to be replaced, but it will take time. I inquired on how much time it will take and they told me from 15 days to one month. Until to date (06/09/2011), there is no response from the service center or customer care. Both are giving the same answers that they can tell only the status of complaint but not the time when the motherboard will be changed?

My name is Arjun **, and I'm a student of automotive design. I bought an Acer Aspire 5750g with international warranty on the 5th of August 2011 to take home to India as I needed a good machine for running various design software. Before I could even install a software, just as I landed on India, my laptop crashed and Windows refused to boot. I took it to Acer service center and they restored my system to the factory version. Soon after, my laptop started giving problems with various media software and even Google Chrome and it slowed down. I decided to restore it with the factory backup and it crashed and stopped detecting my hard disks.

I called Acer help line and told them about the problem, to which they said, the international warranty holds only in 2 cities in India, and that I would have to go almost 40 km to them to have my laptop checked. I am perpetually disgusted with Acer and will make sure that no one I know buys Acer. I feel said to have literally thrown away my parents' hard earned money on product like Acer.

I bought this Acer Aspire One, thinking It is portable to use for checking my emails and do some browsing in the internet. I am so disgusted to find out that it is not working as I had expected. Every time I open my email, it just hangs-up and I can't open my mails. I hope buyers will be aware of this. There are a lot more which I have found out, like the Google Earth - this thing can't open it. What Acer publishes in the advertisements are not true. I am one of the consumers who have been fooled.

I bought an Acer monitor and desktop computer. The monitor was sent back as it had been produced faulty. I bought that from another company. The computer starts blinking and doesn't work most of the time. Truly, a very bad company. They try to make it your fault. I was told that they would fix the software problem if I sent it for 5-10 business days.

I have gone back to my old Dell purchased in 2000. This is a company to stay away from. They have very inferior products. Don't waste your time or money on Acer.

This is a continuation of my last post on August 5 (I believe). I took apart my computer after Acer so generously offered to drop the repair price. Here are the pictures: **. I am currently in contact with BBB regarding this matter. Acer refuses to admit that they had any wrong doing. I defy someone to find one water damaged spot on the inside of my computer!

I bought an Acer Aspire 5745-6492 laptop in April 2011 for my son's graduation in May 2011. He did not receive it, nor did anyone turn it on, prior to the day he opened it as a graduation gift, approximately six weeks after it was purchased. From the first day he used it, the laptop froze after about two hours of use. My son thought it was overheating because he was burning CDs, however, the laptop was not warm to the touch. Each time, over the course of the following week, the laptop would freeze up. He would take out the battery and reboot, and use it until it froze again.

One week of this after graduation, we took the laptop back to Staples in Manhattan, KS from where it was bought. They would not replace it nor fix it because it was past their two week time period from when I made the purchase. We asked to speak to the manager at Staples but he was on vacation for two weeks. Two weeks later, we returned with the unusable laptop. We spoke to the manager, and the manager agreed to evaluate and repair the laptop for free. A Staples technician replaced the hard drive and returned the laptop to me. By this time, I had bought my son another laptop.

The first time I used the ACER laptop after Staples' repair, it worked for about two hours and froze again. Nothing had been changed nor corrected by replacing the hard drive. I ran the Windows diagnostics myself in safe mode. It "detected" an error, corrected it, and I was able to use the laptop for approximately two hours each day for four days over a month period. Then, the laptop froze. It freezes while I am playing a game, working in Microsoft Office, or browsing the Web. I do not receive a blue screen nor any error messages when it freezes. I can no longer continue doing whatever it is I happen to be doing on the ACER laptop at that moment.

I contacted Staples who referred me to the ACER Support Service, 1-800-8162237. I reported a repair request through the website, explaining exactly what is wrong and what Staples did to assist with fixing. ACER scheduled a repair, sent me instructions on how to return and I paid and mailed the computer to the ACER service center for a second repair on August 1, 2011. On August 5, 2011, I received a notice that ACER completed the repair and I received the laptop back on August 9, 2011. The information included in the box indicated that ACER Service Corp. updated the ACER laptop's BIOS and fixed my mouse pad, which had also began not working correctly.

When I received the laptop after the second repair, I was able to use it for 30 minutes before it froze identical to how it always has. On August 11, 2011, I contacted ACER support at ** and chatted with a customer service representative through their website who passed me to an L2 representative. I explained the whole scenario about the freezing laptop and the two prior repairs. This person submitted a repair request to ACER support and emailed me a "request to ship number" through FedEx so I didn't have to pay to ship the computer back this time. I took the computer to FedEx, paid for a secure laptop box to mail it in, and returned the laptop to ACER support on August 12, 2011.

On August 17, 2011, I received a notification from ACER support that this third repair was completed and that the laptop would be shipped back. I received the laptop back on August 19, 2011. ACER Service Corp. had replaced the hard drive of the laptop for the second time. I used it on August 22, 2011 for almost one hour before the laptop froze up. I contacted ACER Service Corp. again and this time was given an SNID number and a phone number to be able to talk to a live L2 technician. I explained the previous repairs scenarios and they put in the repair request that the laptop must be used for a minimum of four hours after a repair person thinks it is fixed before they return the laptop as a completed repair. This time, I was sent a FedEx label that I can apply to my own box and return the ACER laptop to ACER Service Corp.

My ACER AS3810T-8737 that I have purchased through amazon.com worked for a while and the LCD screen became totally damaged. I have sort of "leaves" appeared all over. I cannot get rid of it. So I purchased the ICONIA dual screen. It came DOA. The lower panel is not responding to anything. I will never buy ACER anymore. I am going to Dell as I had many years with no complain. I tried the ACER but it is the worst organization I have ever dealt with.

For Christmas present for my daughters, I gave them each an Acer 5230e laptop on 2010. After about 8 months, one of my daughters complained that her computer was not working and had to jiggle the AC cord connection. I called and was sent a new AC adapter under the year warranty. Well a short time later, same problem developed but I was not told by my daughter who does not live with me so I had no way of knowing. I took it as my loss after being out of warranty for 7 months 07/2011.

When I asked her to bring it over to check it out, and found same issue, I called Acer and told the out of warranty problem with mother board and 199 to send out to repair. When asking my other daughter how her computer was, she had the same issue and had not used the computer in about 8 months. When checking them both out, I found AC adapter plug had broken wire on one and the other had two broken wires. Both were internal issues of computers. Both were repaired by myself with just a quick electrical heat gun/solder.

When I purchased both computers, by no means did I believe they were the last computers I was going to buy. I figured they would drop/misuse or spill liquids on them, but it just looks like it was the workmanship of Acer computers. I feel I would not purchase another Acer computer in the future after getting what I feel was not an honest answer from tech support.

I purchased my Acer Aspire 5532 on December 18, 2009. A year later, the power adapter failed. Then, two weeks later, my battery failed to hold a charge. My rear vents are now falling off the exterior casing, and my track pad causes my cursor to jump around my screen and randomly click things. Since it was still under warranty, I called Acer first about my power adapter. However, my SNID would not go through. I looked up one on Google, typed it, and it let me in. I then explained my problems to a level 2 tech support, and he claimed I dropped it in water. Really, who the ** would drop a power adapter in water? He also explained to me that I would have to pay for a new one through the phone. Instead of paying for a new one, I bought a Rocketfish Universal Adapter from Best Buy.

Then, I called Acer about the battery. Apparently, the tech support advised me to drop my $349.99 laptop. As for the rear vents, I didn't bother to call. I would not recommend Acer to anyone. Acer is **. Don't buy anything made by Acer. You will regret it. I have now fixed my laptop myself. I purchased new cells for the battery and bought a new power adapter. I am 15 years old, and I hope nobody else has to go through this kind of thing.

I purchased an Acer Aspire Laptop on June 29, 2011 and it will not turn on. I am a 64-year-old great grandma and I use the stupid thing maybe a maximum of 15 hours. I called the company yesterday and spoke with someone in India who claimed his name was Jack. I'm guessing that it's not. He told me to remove the battery and then hold the power button. How does this do anything. Of course, it did not work when I put the battery back in.

I asked to speak with someone in the USA that I could understand easier but his answer was that they do only random calls. Eventually, I asked to speak to his manager but he said that she's not there right now. I kept pushing and eventually got an English-speaking man. He said that there is nothing I can do but send it back. He wanted my e-mail so he could send me a FedEx label. If my computer isn't working I won't get the e-mail, will I? When I pointed that out to him, he told me to take the battery out, leave out the chargers and just put it back in the original box and send it by FedEx using some number he gave me. If the box is not wrapped and it says it's a laptop, I wonder how long before someone steals it.

There is no FedEx service store near me; the closest is 30 miles away. What a pain! I will never buy nor recommend Acer again.

I called Acer today, August 16, 2011, to discuss that something strange happened to my laptop after I plugged in the power cord. The monitor is showing very strange lines and flickers so much that you can not really see the desktop and you are unable to work or do anything as it is all garbled. Prior to plugging in the power cord, the laptop had been working effectively. The laptop is under warranty. It was purchased in late November of 2010. They even acknowledged that it was under warranty.

I called Emachines/Acer today to discuss that something strange happened to my laptop after I plugged in the power cord. The monitor is showing very strange and many horizontal and vertical colored lines covering the full monitor. These lines also flicker. There are so many lines flickering that you can not really see the laptop desktop, which prohibits me to maneuver around the laptop, the desktop, and even the toolbar is obstructed. Prior to plugging in the power cord, the laptop had been working effectively. The laptop is under warranty. It was purchased in late November of 2010. They (Emachines) even acknowledged that it was under warranty. They kept stressing that if it was physically damaged that I could not get any repair done on the machine.

I informed them that there was one issue--the faceplate of the DVD player was not working and I also let them know that I had called them about the faceplate back in April/May. But the DVD player was still functioning via using the control panel. I had not been able to turn in the computer due to the faceplate coming off because their warranty did not cover damages done by misuse or accidents, and I was unsure how the faceplate came off, though I felt it should be covered as the computer was less than six-month old at the time.

The computer was and is functioning even now. I am able to visualize the laptop using another monitor (unable to use it, as I never set the laptop for duplicate monitors, so it only shows the screensaver screen but nothing else). I can access all the data on the laptop by using my shared network and desktop.

Even though I explained over and over that the problem with the laptop is its screen and that it had been functioning until I added the power cord to the laptop. They will be able to determine that to be true as they could determine via the downloads on my computer and the saved documents that the laptop had been functioning well even up to that morning.

Now, the flickering is so bad that it is almost impossible to see the monitor or maneuver around the monitor. They said that they would not honor the warranty, that the laptop was damaged and defected, and that it would not be serviced.

I then read their own warranty to them, that the warranty would not cover damage caused by accident or abuse or such. I reminded them that what needed to be fixed was not damaged. And that even though the faceplate was gone, that the damage was only cosmetic, and did not prevent the DVD from working and that had nothing to do with the issue. The issue being the flickering on the monitor. I explained that outside of the flickering and lines, which obviously needed to be fixed, the laptop was/is functioning. It even turns on and off, and does even get to the main screen of the main user.

They continued to tell me that they were not going to respect the warranty, and they would not fix my laptop without me paying them to fix it.

So now I am stuck with a laptop that is unusable and with Acer/Emachines unwilling to live up to their warranty.

My computer keyboard started to chip out, the screen started to have streaks of marks on it. I called Acer and the representative told me to ship it to Texas.

I received a call from the technical department requesting me to pay $199.99 in order to have my screen fixed. The representative was so rude. I requested to escalate the call to a supervisor and he told me there are no supervisors and that there is no competent one in Acer who could help this issue. This is a nonchalant people doing business in America. This company should be closed down because it is not customer service.

The picture was all sandy. They said I missed used it that is why the screen broke.

I bought a laptop and a week later the screen was flickering. I have been sending it back ever since, about 9 times! After 8 times I filed a complaint with the better business bureau. They contacted them and they said it was taken care of. IT WAS NOT! The company wanted ANOTHER chance to fix it. I sent it back AGAIN and just got it back today. I opened the box and it's flickering after having it on for about 30 seconds!

On July 23, 2011, I purchased a new Acer Aspire laptop. On July 28, 2011, the screen stopped showing graphics. The back light would come on, but no pictures could be seen. Getting in touch with customer service was terrible. They want you to fill out a form online. If my computer isn't working how am I going to fill out the online form?

I eventually found a phone number. Got a quick answer. Went through the stupid "take the battery out" and "turn it off" troubleshooting crap. I shipped it back that day. I was happy when I got an email a few days later that I would have my computer back that Friday, eight days is not bad, right? Well, Acer didn't ship my computer to the mailing address I gave them. FedEx is another terrible company so that was a fun experience, trying to figure out where they sent my box. Eventually I found my computer and it worked, for only 36 hours. Apparently it sucks to be me because my computer broke on a Sunday and only CSR's with no decision-making authority work on Sunday. I am a graduate student in my last few months and I can't be without my computer for another week. They did nothing when they got my computer. I asked the CSR what they did and she told me they reset the memory. What? If I send you a computer with a broken screen that is 34 days old, why would you not fix the screen? I am so angry.

I had a problem with my adapter not powering the computer. I was sent a new adapter. It was not the problem. They said I needed to return the computer to their Texas repair location.

At my own expense, I paid over $30 for UPS to ship it there, only to have them call me a week later saying there was a liquid spill on the computer and to replace the DC jack. This is a $20 part that would cost me $99 because the liquid spill violates the warranty and the repair is not covered under the warranty.

I'm a 40-year-old adult who has built computers from the inside/out. Do you think that I don't have a brain in my head not to hold a glass of liquid near my $300 netbook? The salesman told me that I should've spent the extra money but my previous laptops were from Acer and I never had a problem before. I spoke with a rep today after I filed a BBB complaint and she said that I could send the computer back. Another $30 and they would "help" me with the repair costs. I said it should cost me nothing.

And I'm so tired of speaking with India and people who have no idea what the hell their talking about. A 10-minute phone call takes about an hour. I am beyond peeved.

I would like to complain about Acer Italy product and service. On the 18th of September 2010, I bought an Aspire One Netbook model AO532h.

After some time, I started to notice that the battery time is very poor and after 30 minutes I had to recharge it. More than that, even before, the life of the battery wasn't at all 8 hours (as mentioned in the product's specs) and neither even 4 hours, but since I didn't use the computer that much it didn't bother me.

Due to work and my working hours I didn't have the time to call technical support. I finally found the time to call technical support yesterday (2nd of August) and I was badly surprised by your Italian assistance that told me that the warranty of the battery is only 6 months and naturally has already expired.

I tried to explain that I did not have the time to call technical support due to my work. I also mentioned that according to the Italian law, the guarantee for any product lasts 2 years but, nevertheless, I was rejected.

I demand to have the battery of the netbook be replaced.

I bought an Acer Aspire 15.6 5763 laptop on 2-25-11.

On June 14, I used the computer for about an hour then walked away from it and came back about two hours later. The computer was asleep so I hit the enter button and there was a half blank white page with colored lines going through it. I tried to call Acer at least 30 times in five days. The SNID# wouldn't go through so the auto system dropped my call each time.

A week after that, when I did speak with a representative, I was told to turn it off, turn it on. Hocus pocus, same problem of course. The representative in India told me to send it to Texas as this must be a hardware issue. When the laptop was received, I got a call from a rep in Texas who told me it would be $199 to fix the screen. I was told that I forced trauma on the screen and damaged it myself.

I don't know who buys an expensive piece of equipment and is careless enough to break it three months later. Long story short, the rep hung up on me as I explained how I found it with a blank screen after using it just fine hours before. So I called back two days later after I calmed down to actually pay 50% of the unit's initial cost just to repair it. I reached a Texas rep who was rude and over-talked me as I am rationally explaining how I had not dropped it or forced it to close. I was asking the rep if Acer is looking into customers across the board making complaints about the screen issue as it may be a manufacturer's inferior equipment issue. The rude lady acted like I'm bothering her and told me I must have broken it as it will not break on its own.

I asked for a supervisor and I got another rep who told me I will not speak with a supervisor nor get a call back because that's not the job of the supervisor. So I told this guy I'm going to make the payment but he told me I'm hollering even though my seven-month-old twins are making loud baby talk in the background and I am clearly competing with them to hear myself talk,he hangs up on me.

What is wrong with this company? Crappy product. Crappy people. And now they won't answer my call. Is this how you run a company nowadays where the customer is treated as inferior and the product is subpar? Terrible!

I purchased a laptop from Wal-Mart about thirty (30) days ago. Now it won't connect to the Internet. I called Acer to tell them about it. They won't fix it or exchange it. I feel really cheated, and I have to put my Internet business on hold until I get a new one.

I attempted to go online to register my product and could not get to the website. So I then called the 1-800-816-2237 phone number, which I found online. The phone was answered by an automated system that would not let me speak to anyone because my SNID # was not recognized. I called five times and attempted to use this Acer phone system and was hung up on five times because it did not recognize the SNID # I entered (directly from the back of the laptop). I believe this is repulsive behavior on the part of Acer and it would appear they want to make money without any support--even in registering their product.

I purchased an Acer Aspire 5741-5763 on 9/9/2010. Since day one I have had problems connecting wirelessly to the internet (direct cable connection works fine). Over the first two months I spoke with customer service at least 4 times. each time we went through a routine and after restarting the computer I was able to connect. However the next time I turned on the unit I had the same problem. I can be within 3' of the router and have used two different routers. Support was told this but still we went through the same routine. Finally I just started restarting the unit 2-3 times to make it work. Today I decided to tried calling support again.

This time they had me do a 'ping' test and said my hardware was okey. I was told that I would be transferred to the software dept and that there is usually a charge for this but that there would not be a charge this time. However this was not the case and they would not help me unless I purchased at least a $149.99 package. It didn't matter that this problem was there from the beginning which included the software installed that I was told was likely causing the problem. They warrenty was worth nothing. I do I know that paying another $150 would get me anything more?

Bought a Acer 5250 laptop for my wife for our anniversary, We had problems from day one trying to connect to a wireless connection. Unless you stood next to the router, you had no connection. After contacting Acer customer service (in India) I was told the wireless card was defective. So 3 days after I purchased the laptop, I had to send it to Texas for repairs. I asked, if you knew there was a problem, why not take it off the shelf and fix it before you sell it to the public. Answer, it just happened. B.S. They knew all along and are now dealing with the customer complaints. I would like to thank Acer for ruining a good surprise. Who knows when we'll get it back.

Bought an ASPIRE ACER [5742/5742Z/5736Z/5552/5336/5252 series]LAPTOP Less than 3 weeks ago at Staples in Toronto where I was visiting. Used it about three times. The fourth tme the screen went blank and nothing has happened since. I am now back in Jamaica so I dont have the option

I bought an Acer Aspire 7736z, 17.3 screen a yr ago and the screen needs to be replaced. It just shows colors, no picture. So I call Acer and they basically tell me too bad that my warranty expired a month ago. Now they want me to pay $199 to fix it when their website says they will fix it for $99. When I mentioned that, he asked me where I saw it. I tell him and so he then tells me that the price is only to ask a software question! Who the ** pays $99 to ask a question!? I read to him the statement which clearly states hardware and software issues resolved and he tells me it's wrong. that that's not what it means. **! I'm going to file a complaint with the BBB and post this ***** on Facebook! I'm getting the word out not to buy ** from Acer!

On March 17th 2011, I sent computer in to get repaired twice and they shipped back on March 21st unrepaired. I sent it back on April 8th and got it back on April 19th, still not repaired. I called them and they told me that there was nothing they could do unless I wanted to pay to ship it back for repair. No pay, no fix. Is this right?

I bought the computer on March 2010 and the second one didn't work from day one. I took back and exchanged. It worked good a couple of months and had been on the phone with Acer a lot, trying to solve problem. It's been very aggravating, time consuming, and all I get there is sorry.

I found an Acer laptop Notebook that I really liked in a Noel Leeming store. Unlike most of the laptops, I was looking at getting it. The lid was silver, and the inside had a different textured panel of a darker gray color. The specs of the computer were quite good and I was happy with them. I really liked that it was a good looking laptop as well as having decent features. So I lay by the computer, payed it off and bought it home. When I opened the box, I found a much cheaper looking black laptop, far less attractive than the one I thought I was buying in the store. It was the same model, but not the same color. I was really disappointed! In comparison, I feel its quite inferior looking.

Thinking this must be a mistake, I went back to the store where the sales person went about trying to track down a silver one for me. At first, it looked like there might be a few in the country, but actually the only silver ones in the country were the display models. With further digging we discovered that Acer only makes the silver laptops the display models - and they don't sell them new, they just use them as display models. Each store only gets one and you cant get any more. I find this extremely misleading! The laptop they display in stores is in fact not the product that you get. Isn't this false advertising? If it was slightly different, I might understand, but the cosmetics of the computer are very different - and the black one looks obviously cheaper. It's far more plain and has a plastic look, unlike the silver one which looks more quality both inside and out.

The inner-workings of the computer may be the same, but the point for me is the product I thought I was buying was actually not what I was buying. Because they advertise with something that looks superior but in actual fact that's not what you can buy. The guy from Acer that I talked to on the phone told me "there is no color choice for our machines - they only come in black". But that's not how their product was advertised to me. And I'm very disappointed with something that looks inferior. I feel tricked and mislead.

This is apparently, how Acer operate and I'm hugely unimpressed. Obviously they have been getting away with this, reeling people in with something that looks classy and quality, but selling you something that is really quite different. I really believe this needs to change. If you're going to use silver laptops to advertise, then sell silver laptops! Simple! Obviously, you're using them as display models because they look better. No one ideally wants to buy display model that's been used and running for 6 months already do they? Deceiving customers like this is sneaky and its wrong. You should be able to buy what was advertised.

Acer 17.3" LCD Dual Core, 3GB RAM, 320GB HDD Laptop Computer with Webcam purchased from HSN. I reviewed the Acer 17.3" LCD Dual Core, 3GB RAM, 320GB HDD Laptop Computer with webcam and I gave it 1 out of 5 stars. I would have rated it lower, but 1 is as low as you can rate. I have been trying for 2 weeks to get in contact with Acer customer service via chat and email. They post status reports showing the problem has been solved, they never help me. It's very, very frustrating. I would call their support number and type in my serial number. Then it would say, "Please hold, your call is being forwarded." In a little bit, a message would say to call back later.

I would not recommend this computer because of the lack of Acer customer service/support or any Acer for that matter; terrible, terrible, terrible service. I made repeated phone calls to Acer and they never returned my calls, but promised many times to call me. Maybe they are having a flood in technical support land. I bought 2 of these Acer computers and I am planning on returning both of them. The problem I called about was a small simple problem. I sure am glad I didn't have a major problem!

I bought an Acer Aspire 1 Netbook on December 2009. Before it reached 1 year old, it started to give me trouble. Currently, the screen/monitor is completely blank (blue +grey). I bought it as a gift to my sister-in- law while she was in USA for vacation, and currently she is in Hong Kong.

As soon as she experienced the issue, she contacted HK Acer Branch. They denied providing repair service, because they don't have any info about the netbook and asked try to touch base with US Customer Service. On December 13, 2010, I informed US customer services and opened the above case. Level 1 personnell named Anumod, and Level 2 Charles asked me not to worry, and that they could address the issue from their end. They told us to contact HK Customer Service again and they will repair the netbook after Hong Kong side receives US side's case assignment.

I passed all the info which I got from Charles to my in-law. Unfortunately, and surprisingly about your weakest technology system do not have any information about the above case and netbook in Hong Kong side again. Again, on 12/22/10, I contacted US Customer Service. Level 1 Lakshmi and Level 2 Christ told that they cannot address the issue I am facing. After giving so many excuses, the only way they could help is ask me to bring back the netbook to US, and they will arrange to repair it.

I am completely lost on this idea. As a global brand name and under international warranty, why do I need to bring back the netbook all the way from HK to US, andrepair it, and then send it back to HK. It will cost me more, than buying a new and much better brand than Acer netbook. They lack business activities such as customer interaction.

I bought my Acer laptop in April 2010 from WalMart. At the beginning of November, I was checking my email and the computer froze up then crashed. I called Acer technical support and the technician walked me through software issues and determined that it was a hardware issue. He advised me to ship the computer to Acer in Texas to have it repaired. I mailed it through UPS and got an email saying it had been repaired and shipped back. When I received it last night, it would not even turn on. I read the repair comments which state, "There is no hard drive in unit. I tested it with a standard drive and a replaced keyboard then the system is working."

I called the support number and they advised me that they received my laptop with no hard drive in it. Why would I take out the hard drive when I want them to repair it? I was sent through the different channels all the way up to Corporate Customer Care and they told me that I would have to buy a new hard drive and have it installed. They were not responsible for my hard drive disappearing. It was there when I sent it but it is my word against theirs so I cannot win. On top of that, even if I do have another hard drive installed, it will have none of the software on it that originally came on it. Acer does not send any discs with their computers and refused to put any of it back on. So, basically, I am going to have to put a $600 laptop that was used for 6 months in the garbage can because it is useless. I will never recommend this product to anyone. Awful customer care for sure!

The screen of my Acer computer does not light up. I took it to an IT guy and he said it has to do with the motherboard. I called Acer and they said it was out of warranty. I bought it from my friend new in box in December of 2009. The computer was manufactured in September of 2009. I was told this is very common in Acer computers and to check about class lawsuit. Can you help me?

Brought an Acer laptop from College bookstore for 550.00 dollars. After three weeks it stopped working. Called customer service and was told it had viruses and I did three hour scan with Mcaffe virus protection and it said nothing was wrong with laptop. Called customer service back and was told I had to buy GT virus protection or pay Acer 200.00+ dollars to restore laptop. I fixed it myself and two weeks later, I could only get a black screen.

Called customer service and they sent my disk to fix laptop that did not work so they told me I had to pay to send laptop to TX. Went to their corporation website and called them. They do not accept calls from customers. Read comments from other customers. One customer said he sent his computer and they told him he spilled water and would have to pay 200.00+ dollars to fix he computer. I will not fall for that. I will not send me laptop to them. Acer lies and hangs up on their customers. Do not buy their products.

I got a brand new Acer mini-computer in 2008. I just want to tell everyone how much these mini-computers **. I had it for about 6 months before it was almost completely dysfunctional. The sound on the computer no longer works. It's cut up, raspy and delayed every time I try to play music. I spend more time loading pages than anything else on this computer, not to mention it takes about 10 minutes to even boot this thing. Every time I try to use this computer, I just want to brake it.

The first huge desktop computer I ever used operates better than these computers. I am completely unsatisfied and would never recommend this technological curse to anyone even if I hated them. I would feel bad trying to sell this ** to a friend for more than 20 dollars. Acer, you **. I'm going to make sure no one I know gets any computer made by your brand. You can tell by how much I'm complaining that I'm pretty angry. I almost broke this thing out of anger today asking myself, "Why would anyone put the time and effort into a computer that turned out to be such a **".

Bought an Acer Aspire Desktop M6541, worked good at first. Three (3) months into owning, the power cord failed. Of all things to fail, crazy, they have been making power cords for decades that work all the time. Forced by Acer to ship to TEXAS for repair, had to spend $40 in shipping costs. Finally, after 4 weeks, it came back and seemed to work fine again.

Then ten days after warranty expires, the motherboard fails completely. Acer does not sell motherboards for the computers they sell. So, I cannot buy an original motherboard, so I can keep the windows Vista 64 I paid for with the costs of the computer to begin with. It is a catch 22 and the consumers lose no matter what. Don't buy Acer, you will be very sorry, you did.

In May of 2009, I bought a laptop computer through Home Shopping Network. After two months, my laptop was having problems with the screen and a bad oscillating picture that showed nothing but a vertical roll and no picture at all. I called in the warranty and sent it in to be fixed. I got it back and within a few days, the problem had not been fixed and it was still malfunctioning. I called and complained and sent it back again. It came back and the problem was still there.

Remember when your Grandma's old TV would have vertical roll until you adjusted it, and it would stop jumping up so fast that you could not see the picture? Well, this is the similar problem but faster until you see a snowy picture that is rolling so fast that you just cannot see the screen's display. I am totally frustrated. I took a video of it and downloaded it to my computer.

I called back and told Acer where to find the video so that they could see what I was talking about and even went around to computer fix-it shops to get an estimation of what the problems just might be and two places agreed that the problem was a connection between the screen and the computer itself. So, I did the leg work to try and help to convey the problem and what might be the fix. All said and done, the computer went in for the third time and came back once again not fixed. To add insult to injury, my computer gained a healthy scratch on it that I called about and they told me that it was already there! How can you win against that?

This is disgusting. I let the warranty expire because no matter how many times I send it back in, they were not going to fix it and since then, I have had the problem getting worse and because I do not know any better, I send them an e-mail of sorts that expresses just how I feel about the problem and their ability to fix the problem even on warranty. They had the balls to e-message me and ask if I wanted to extend my warranty; rich humor but sadly true.

I am out of the abilities to have a single computer session that is without a pre-existing problem. It is very frustrating and not cool that they did not honor their contract to warranty. I had to pay for internet service for all the time that I had sent the laptop in to be fixed. You would think that a company would honor their obligations to the consumer to have integrity. How much time has been wasted concerning this matter and what about the area of where it was supposed to be fixed at? How do they really earn a living by saying one thing and doing another. Everyone should be accountable for what they do and who they represent. If I was a CEO and found this action out, heads would roll right down to the unemployment line.

My Acer 6530g screen distorted as if it was cracked but it shows no physical damage. I called Acer. They said the warranty was out and they would not fix it. I'm unemployed and can't pay the fees. They want to replace the screen.

I purchased a Acer Aspire laptop only because my father had one and it has lasted several years, so I thought, Great! I'll get one too. Never again! Just 6 months later, the whole thing crashed. It could not power up. There was nothing wrong with the power cord, etc. I took it back to Best Buy where I bought it, and they "sent" it back to Aver so I thought they let you believe that and the mother board had to be replaced, okay. Two months later, again no power, no computer. I spent 3 hours on the phone going through the rep, supervisor, manager, managers, etc.

Finally, Acer agreed to pay for me to ship my computer to them. What the heck for? I get it back and my keyboard is buckled to no end and they loaded some kind of bootleg version of Windows 7. My Acer computer is in its worse shape than when I sent it to them. I tried calling the customer support line the day I got it back and got nothing! Unfortunately, we unsuspecting people are suffering for their gain.

I suppose the old saying is right what seems to be cheaper usually is sometimes you gotta put the extra dollar and Acer should be shut down! Their customer support sucks! You get nowhere with those people. I am sick and tired of dealing with them and no, I am not going to go purchase another computer. Acer can do that for me and all of you that agree should expect the same.

I bought an Acer laptop from Staples during the Christmas of 2009. In less than six months, hinge cover pieces at two ends fell off. It was not a big issue because it still works well. Then LCD screen became hard to close down. One month later, screws at one corner fell off and LCD became separated from the frame and electric wires exposed out. I called Acer and they first said it was out of warranty. I sent them the purchase receipt and warranty card. Then they acknowledged it was still under warranty and asked me to ship to their facility in Texas.

But after I sent the computer to their repair facility (I paid over 20 dollars for shipping), they made another excuse that I damaged it and asked me to pay $200 to fix it. The computer was not used much and has been kept in very good condition except for the defects. It functions perfectly and does not have any dents or even scratches. If there was a human damage, what kind of damage will knock out screws without damaging LCD screen and other parts? The company simply does not want to honor their warranty! I just found out that tons of other customers experience similar problems.

My laptop has had an intermittent fault for the last two months. If it's shut down, it does not restart for anything from 30 minutes to an hour. As of two days ago, it is not restarting at all. I know this is a product fault as it is widely reported on the web for this model. I am only 8 weeks out of warranty and I expect this to be fixed FOC.

I received the email from your support team (chain below). I need to point out to you Article 5 of the EU Product Warranty Directive (1999) which clearly states: "Article 5 (Time limits). The seller shall be held liable under Article 3 where the lack of conformity becomes apparent within two years as from delivery of the goods. If, under national legislation, the rights laid down in Article 3(2) are subject to a limitation period, that period shall not expire within a period of two years from the time of delivery."

I bought a computer from Tiger Direct. It is my understanding that it is a law that computers are bought with the operating system and that in the price of your computer, you are also getting that operating system with it. Now, my hard drive went belly up and I had to purchase a new hard drive. Here comes my problem. When you buy a computer now, they don't give you a disk of the operating system. They only have what they call their back-up disks that you make when you purchase your machine. Well, I followed instructions and made my back-up disks but they aren't the operating system. So I have a computer with a new hard drive but no OS.

Now, I get a hold of Acer and I have to purchase a new OS. I feel that I have already paid for one, why should I have to pay for another one? How come computer companies, or Microsoft for that matter, can legally get away with not sending the consumer a disk of their operating system? It was standard years ago; now they don't. This, I feel, is a legal issue that needs to be brought to the attention of Microsoft and all suppliers of computers. Technically, I have already paid for an OS. I am still using the same machine that I purchased. The only thing is that my hard drive went on me, which is a normal occurrence when it comes to computers.

I purchased an Acer laptop from Best Buy in Dec of 2009. Yesterday, Oct.5 2010, my laptop suddenly burst into flames and cause a fire in my home and damaging personal items. I contacted Acer, but they can only help if I have my serial number which I can't locate and the laptop is charred. With the serial number, they can determine whether or not the laptop was under warranty, but if not then there is nothing that can be done. This is according to the representative from Acer I spoke with.

I bought my Acer Aspire 6530 last year on August 16. After I bought it, I have not really used it by battery support but always by power adapter. However, I tried it once or twice after I got this notebook and the battery did not hold the time as it is stated and the power go little faster than I expected. But I did not really pay too much attention on this issue since once I used it. I use power adapter.

In June 2010, I have to travel to another place. I found out that the battery died quicker around 30-40 minutes, but I only used it 1-2 times. Now, the battery is dead in 10 minutes. Even if it shows 100% charged, it will lose the power so quick and be dead in 10 minutes. I called Acer. I talked to one who is considered as highest level I can talk. He said that the warranty expired and that is the battery supposed to be after a year. But my question is that first of all, the battery was not good enough when I bought it. Second, I actually have not really used the battery. How can it be dead so quick in 10 minutes? However, they refuse to follow up on the issue. What I can only say is that this is my first Acer notebook and it is my last one. The battery really sucks!

Laptop computer, Acer Aspire 9402WSMi. Sent to Acer to repair stiff hinges that caused LCD casing to break. Paid approx. $200 for the repair. Laptop was not under warranty when I sent computer for repair. Less than a year later, same problem reoccurred. Acer says have to again pay $200 for repair. Have since found many complaints from Acer owners experiencing the same problem (http://***.html).

My son's birthday present, an Acer laptop had started with a black spot in the screen. Within 20 min, this line and spot gradually moved to 1/4 of the left side screen. Nothing was placed on this computer. It sits on top of a table top by itself. Acer wanted my credit card info before service. I would not provide this info until I knew I would not have to pay for something that was a manufacturer problem. They would not let me physically take this in to their service in Burnaby until they had my credit card info. Loraine, phone **, corporate customer care said if there is no credit info now then the 150 dollars to fix this doesn't stand if I call again regarding this issue. I told Loraine that why should I pay for something I know was not our damage. I do not believe they need the credit info prior to service. I have got no help on this issue. I want either a refund for this product or a replacement laptop.

I had booked a complaint about my TFT monitor malfunctioning on Aug. 25, 10 on Acer toll free no. 180030001919. I was allotted with complaint no. ** which was promised to be cleared within 48 hours. It was attended by the service center rep on Sept. 03, 10 after numerous requests and reminders. The rep said they would replace the monitor within 3 days, though it was not replaced till the time of posting this complaint. On checking the status of the complaint on Sep 25, 10, the customer care rep told that the monitor was already replaced by Redington Kanpur (UP, India) and the complaint was closed. On checking the status on www.acersupportonline.com, the company is also showing that the monitor was replaced on Sept. 23, 10.

I bought 2 Acer Aspire computers on Feb 2010 and within 6 months, both of them did not work. They want me to pay over a hundred dollars to fix and they went even 200 dollars to buy brand new.

I got a sticky keyboard situation and I had the laptop in three times. They say that "nothing was wrong with it," but it's still doing the same thing. It's an Acer Aspire 4055. The cursor will jump all over when you're typing. Acer won't respond to my emails and now, the warranty is running out. They have poor customer service and poor quality laptops.

I bought Acer in July 2009, returned it to Acer for warranty problems locking up in May 2010. They returned it approx 2 weeks later, same problem, call and returned back to them. They fixed the problem by basically gutting it and replacing, received it back in July 2010, it is now September 2010, it will not power up with or without the battery in, always plugged into ac. took it to geek squad, problem in internally. So tried to contact Acer using all the phone numbers I can locate including the one on the repair sheet. Can't get past entering the Sid number it says out of warranty, must go through web site goodbye. However when you go to the web site, you enter the s/n number it ways to contact 24/7 support via email but that site is down. I will never buy another Acer product. They are complete rip-offs.

We bought four Acer laptops, one for each of our children for Christmas last year. Our youngest son's power cord and adaptor stopped working over the summer. We know that this was exactly the problem because we have four exact models and his laptop works just fine with one of the other cords. As it is under warranty (and a new one costs $80), we set up warranty repair service through Acer's online support and returned the adaptor and cord to an address in Temple, Texas. It was sent back to us because they didn't like the way we packaged it. The ** received the thing in their building and because they didn't like how we packaged it, they sent it back to us.

So we packaged it again and sent it back; 3 weeks later and they say they can't find it. They say they can't help us without a tracking number. We were only sending the power cord (not the computer) so we didn't bother tracking it. They say they don't have it, and haven't received it. I say they are ** liars! No way did they not receive it because they got it the first time.

The post office delivers everything, I know because we've tried mailing things to the child support agency without a stamp and return address to see if they would accept it and they did not. Dead Letter mail opened it, took the address from the check, shredded it and sent us a letter with a copy of it telling us what they did with it. There's no way that the postal services are the crooks here.

My desktop Acer computer isn't functioning properly. I was told by customer service to send in the screen part of the computer. I asked, ""Why would you ask for the screen? Wouldn't the trouble be coming from the tower?" I was told it shouldn't be showing the word "ACER" then shut off and advised me to disconnect everything and send it in. I've done everything I was told. They end up sending it back, still not functioning. Come to find out it is the tower. My computer is under warranty and they knew that but they told me I have to pay $200 to get the tower fixed and it all came together but they said it's covered. I told them that's impossible and that doesn't make any sense.

I had called in due to a problem with the battery not charging completely. The person I spoke with first had started to tell me how to fix the problem and then told me they would have to transfer me to technical support. I was then told it would cost me $129.99 for them to do it. The tech that I spoke with gave very poor instruction. I know nothing about working on computers and he treated me as though I was stupid.

To top it off, apparently this did not fix the problem. The customer support that I have dealt with was very poor to say the least and if I ever buy another computer it will never be an Acer! I am not sure what do about this problem because I paid a considerable amount of money and the problem is still not resolved! It has been a long time since I have dealt with such poor service and I have never been treated as poorly as I was with Acer.

I hope someone has some kind of idea as to how to resolve this. I will not pay to fix the problem again. I shouldn't have to because obviously it wasn't properly resolved to start with. The people you speak with are hard to understand due to a heavy accent. I do not appreciate the fact that the $129.99 was close to half of what I paid for the computer (new) and it is not even a year old. I would like to have this problem resolved in a timely manner. To my knowledge, I am not sure what damage has been done to the netbook as a result of this.

This Acer 5740-5255 has been a nightmare. I bought the first one and the right side of the computer did not work. I sent it back and got a new one. I have had it for 6 months and it totally crashed once already and now they are telling me it probably has a bad video card and I need to send it back to be repaired. They said they would have it about 2 weeks which leaves me without a computer and I use it for business.

I got no satisfaction from Tiger Direct. They won't call me back now. Each company threw the ball to the other one. It's an awful experience. It gets even worse as Tiger Direct sold me CA Security which was horrible and did not protect my computer. They guaranteed $5,000 to fix it if a virus disrupted my computer or a new computer. They said they would not honor this and would not even give me a refund for the program. I am going to have to buy a new computer and will lose the $700 and a great deal of time over this deal. It's just terrible as there is no place to go to get this resolved.

Not working and always hanging. System crashes after a few minutes. It is same from that day when it was purchased.

I have brought an Acer Emachines laptop (e725-441g25mi, s/n no **) on March 11, 2010. After 3 months, the keypad went faulty. I took the laptop to this Acer service center on July 30, 2010 for repair in warranty. They agreed to repair it in warranty and ordered for a keypad and informed me it is expected in a week. I am calling them every day till date, i.e. July 25, 2010. They are still telling me that the part is not available with them yet. I am very disappointed with the service as I am a management student. I need to use my laptop for study purpose.

Needed a replacement remote control for my Acer projector. Based on my positive experience with it, I have purchased quite a lot of other products like monitors and computers from Acer since then. However, I had never had the misfortune to deal with their (non-existant) customer service until recently, and my experience has made me vow never to purchase a single thing from them again, and to strongly discourage anybody else from. If anything goes wrong in my experience, you have practically ZERO chance of getting any help from them. Buyer beware.

It's taken me over a month of trying - emails to several different addresses listed on their site (but which don't actually exist). Phone calls to numbers listed on their site (which don't exist). A small fortune in faxes (never acknowledged or answered). Several long distance phone calls to UK support numbers, getting completely conflicting advice every time I called. Most of all, what was clear to me was that nobody really wanted to help me. They know their reputation is below and they're not bothered. Honestly, if you have the good fortune to find this page before purchasing an Acer product, heed my advice, and read the scores of other posts under mine.

Faulty design of Acer laptop monitor which results in screen hinges getting tighter and tighter until it breaks the screen. I contacted Acer support through website and told I can have it fixed $199.00. But, I was told to go through email support and email support says no.

Acer is a waste of money. They gave me a run around and answer only emails, with no resolution even though they say it is resolved. My computer is still an expensive paper weight.

I bought a Acer Notebook Computer at Christmas and paid over $300 for it and 6 months later, it locked up on me. I can't find anyone to work on it and I contacted the phone numbers that are in the manuals, and they just give me more numbers and,of course, it came to it's all software and it's going to cost you a lot of money to fix.We bought a extra 2-year warranty and they don't use it. So I'm out of a lot of money and just some thing else collecting dust!

This product has too many problems. It very frequently: i) auto restarted, ii) suddenly has blue screen, iii) is not able to hibernate (it didn't show hibernate failed, but the next time start up, it shows improper shut down), iv) after a moment in standby mode, it turns off itself. Finally on 10 Jul 2010 it hung and was unable to boot up anymore.

I had sent it to service center for repair on 13 Jul 2010. This actually is the 3rd time I send this laptop to service center! I finally made a complaint email to Acer and also the support team. In my email, I had attached all the errors that I managed to record down (such those blue-screen error log); I wish they will seriously settle my laptop issues this time. I really wish that I had no need to go to their service center anymore. But unfortunately, the next day after they returned the laptop to me (after 2 weeks+), it hang again and was not able to boot up (not even showing me the bios screen).

I keep on trying to boot it after a few moments, there was 1 time successful boot up, but the keyboard was not functioning! Then after restart, it again not bootable! I'm really disappointed! So I made a report to the National consumer department (NCCC), and also sent Acer an email ask for refund. After 1 working day, service center called me up to collect my laptop for inspection. But after 3 days, there is no call or email from the service center and Acer! I called the service center. Unfortunately, the service center says they will again repair it, then return it to me! I have been sending my laptop to their service center since the first week I bought it! Since 16 Apr 2010 till now, the laptop was at the service center for more than a month (accumulated)! I am angry and have sent them an email saying I won't accept the repair unit anymore, and I asked them to please reply me what they will do by that day. Unfortunately, there's been no reply!

For your information the support team/service center is an agent company for handling Acer support; since the day I make my first complaint Acer never contacted me or gave me an email reply. Both of them seem to be ignoring my complaint! I wondering if this is the way Acer do their after sales support everywhere in the world? I don't know what can I do now besides wait for the NCCC to send them a letter, probably by this month. I won't get back my money to buy another laptop! I paid cash to buy the laptop in Apr 2010, till now I haven't had a proper laptop to use!

I am so glad I found this site. People, never buy an Acer. The company is run by a bunch of thieves. 5 months after I bought my netbook, the thing would not power on. I sent in the netbook for a covered warranty repair. The first time I sent it, Acer rejected my package because they did not like how I packed the item. They did not even inspect it to see if the computer was damaged. They just sent it back.

It was packed fine, and the item was undamaged. I had to pay a second time to ship it to them and a month later my computer was sent back to me repaired. For a month, the same problem they were supposed to fix happened again. The power on button would not work. I sent back the computer, this time in the nice, tight secure box they shipped my computer back to me in, how could it be shipped improperly right?

Well, I get a call a couple days after my item arrived and they tell me my computer case is cracked and they will not fix the warrantied item until I first pay $99 to fix the case. Are you kidding me, I bet they cracked that case on purpose just to mess with me and make me pay them some money. There is no way that happened during shipping with the container I shipped in. In fact, the pictures they sent me of the unit in the box, the box was not damaged.

Luckily, I insured the item, so I am taking the insurance money and buying any computer other than Acer. I really hope there is some lawsuit filed against these liars. I feel bad that the Postal Service has to pay this insurance claim because I really think that Acer broke the computer on purpose to get more money out of me. They actually had the nerve to call me and ask, after my insurance reimbursement was approved if I want to repair the broken netbook. Right, like I would spend another penny on their **. Next time, our company does a mass computer purchase. You know I will never give high ratings to Acer.

I purchased an Acer Aspire laptop for my husband for Christmas. After one month, the hard drive went bad. We called customer service in India. After much confusion and difficulty, we were finally able to return the unit for repair. It worked fine for 5 months. Now it is having problems again. The customer service is very poor. They try to get rid of us as fast as possible without actually helping with the issue. I would never recommend Acer nor purchase any of their products again.

Four Acers were bought at one time. All 4 have the same issues. The hinges all broke within 2 months and I was bicycled around, I am a disabled senior citizen in a wheelchair. I had to buy another new computer that actually works and they actually have real customer service.

We have an Acer aspire 5735z. The outer casting of the laptop melted, burning my son and leaving two dime size burns on his inside forearm.

I found an interesting issue with the sounds settings in Windows7. I attempted to contact Acer Support to not only solve my problem, but maybe assist ACER in a "bug fix". When contacting Acer via their Customer Support, they send back a "canned response" which doesn't provide any answers. I also am not going to pay Acer to assist them in a "bug fix". I do a lot of computer support for friends and clients, and I will not recommend Acer as the computer of choice.

There exists a serious warranty issue with this computer. After having the Acer One for only about 3 months, the entire system went down and would not boot. Upon contacting Acer, I was told to send the computer to a technician in Texas. A week after receiving the machine, I was contacted by a "customer service" representative and told the computer was wet and this caused the keyboard not to function and voided the warranty. Upon explaining that was not the problem with computer, that the computer suffered from booting issues, I was told that there was "conflicting notes" with the technician's report, about the keyboard, and that irregardless of the problem, the machine was not covered by warranty and the technician was not allowed to perform further diagnostics or carry out repairs due to this mysterious discovery.

However, the "representative" explained for $99.00, the machine would be repaired and returned to me, as good as new, even with the oozing keyboard. This seemed an illogical response, considering the "representative" had said the machine was not checked beyond the "keyboard" issue, again, not part of the problem and not part of the complaint with computer at any time. Since I could not account for a "wet" spill issue with the computer, I asked exactly how this occurred, (was the package damaged, spilled on, even that it could have occurred at their location) and how she could be so confident the computer could be repaired at all, given that there had been no diagnostics beyond the technicians unusual determination of a wet keyboard. I was told that this issue would rust the machine, corroding it over a period of time and use.

Again, I mentioned the fact the computer had completely stopped booting and there was no keyboard issue at anytime, that with an un-bootable computer, I felt the risk of using it into the future state of corrosion, was, at least, a bit far fetched. At this point, I felt it necessary to ask for a diagnostic report, the name of the technician who examined the machine, as well as contact information for the company's service supervisor, including name, location, etc. I was told by the representative, that she would not give out the name of a supervisor and that she would not allow me to speak with a supervisor or the technician. Furthermore, she was unable to confirm that the technician was even in an Acer facility or could be contacted. I requested as much information as possible be emailed to me immediately, whatever that information may be, and for the computer to be returned to me.

Within the last 45 days, my computer has had issues that made it inoperable. I have an Acer Aspire laptop that was under factory warranty when the 1st issue occurred. When I contacted their so-called "tech-support", I was redirected to an East Indian phone bank, where the "technician" obviously knew almost nothing about the product. To make a very long story short, it was finally decided that I needed to purchase new start-up software, which was "unfortunately not covered by my warranty".

I agreed, and gave them a credit card for the forty or so dollars, including freight. The new software did nothing, and again, I called tech support, since the extended warranty would not take effect, until the factory warranty expired. Again, directly to India, where another "tech-support person", decided that the computer needed to be returned to the factory. He said that the shipping and packaging, would be reimbursed, if the problem was hardware related. I agreed, and shipped.

The computer was returned about 12 days later, with a new hard drive installed, covered by the warranty. Two weeks later, the computer would not access the internet. Reluctantly, I again called India, and was greeted by another "tech", that was nearly impossible to understand, due to his thick accent. Almost at the outset, he insisted that I purchase a new software program for $139.00. When I objected, due to the extended warranty being in effect at that time, he was nearly impossible to get off the phone. I finally hung up on him, at which time he called me back 6 times. When I answered on the 6th call, he said his Service Manager would give me virus protection software for the same $139.00. I refused. I took the computer to a local repair shop, rather than driving a long distance to return to the place of sale for warranty. In less than 5 minutes, he returned the computer to me, at no charge, working perfectly.

I was trying to contact their terrible support chat first, which refused to assist me because my AO751h-52BK was purchased on Switzerland and was sent to me as a gift, I live in the Dominican Republic (Latin America).They just guided me to the Switzerland support site which was fine with me as I don't need US support, I just need -ENGLISH SUPPORT-. However, Switzerland support site is in GERMAN and FRENCH with no way to change it to English or Spanish without changing the country, English support will not help me because my Netbook was not purchased in the US or Canada, I don't care about the country, I just needed support in ENGLISH, not for the US.

They suggested to contact local Acer reps. in my country, WHICH I DID and I went there and they were not able to answer me, which is the reason I decided to contac their Email team for support. All I wanted to know was if the Netbook could handle a Western Digital Scorpio Black, It was just a ''Yes'' or ''No'' question that and they refused to help me because my Netbook was out of region, they wanted me to contact Switzerland support just for a ''Yes'' or a "No" which is fine for me, BUT HELL, THEY DON'T SPEAK ENGLISH OR SPANISH, so they can't help me and neither thier English "support" because my AO751h was not from the US. SO I WAS STUCK.

THAT'S ALL I WANTED, A "YES" OR A "NO" to buy or not the drive I had in mind, I was told by Western Digital to contact Acer since they are the manufacturers of the Netbook, I even provided the drive specs on the WD website. I didn't need an Acer support rep. to help me install or replace the drive, I didn't have system issues, I didn't have software issues, I didn't have a warranty issue (ignoring the out of region policy, I was able to register the Netbook JUST FINE) I JUST WANTED TO KNOW IF THE WD DRIVE WILL WORK OR NOT, THAT'S ALL.

I stated on the Email I wrote -If you guys won't answer and will just run in the same crap "Please contact the correct regional support" which is FINE for me as long it's on ENGLISH OR SPANISH (I don't speak Swiss for the love of God!) then I will give up, as you will make me clear that if I don't buy and USE your products on the correct region, then I will not get help from you at all, which tells a lot about your Customer Service and the way you handle your ENGLISH (not American) customers outside of the US, that's almost racist, just to say the least....

All I ask from you is a "Yes" or "No" answer, nothing more, nothing less. I will cooperate and provide as much info on the Netbook as you request so that you may give me an answer, and if I can't get it from you because of your REGION POLICY, then PLEASE guide me to someone who CAN answer that in English or Spanish, that is all. Those were my exact words, here's the response:

"Response (GopaKumar I) 06/25/2010 09:33 PM Dear Joshua, Thank you for contacting Acer America. I'll be happy to assist you with this issue. As per your mail I understand that you have issues with the hard drive. Please be informed that this forum supports only units that are purchased from the United States or Canada. The below mentioned link will help you with the support numbers for Acer from Switzerland: For further clarifications please feel free to visit our web site.... Thank you for contacting Acer, Have a great day! Respectfully, Acer America Online Technical Support"

They gave me a Link to Switzerland support... in GERMAN. I can tell they didn't not even bother to read the Email as they did the same thing: Guide me to Switzerland support, which is in German and French, not in English or Spanish. If they could AT LEAST guide me to Switzerland support in ENGLISH or SPANISH we would be at peace, I am very disappointed. I still don't know if I can upgrade the drive inside the Netbook with the one I like and I feel like I am worthless customer because I did not buy the computer on the US, so that means that I have no right for ENGLISH (not American) support... actually I didn't buy it at all SINCE IT WAS A GIFT.

I am sad to hear all of this. My notebook just went dark one day while it was under warranty. I had read up on consumer complaints about acer. I didn't think I would have good luck either. I am lucky. Maybe because you guys complained they took some heat because I didn't have one problem and the result was getting my notebook back in just over one week repaired. I took pictures of it next to a newspaper showing the date on the day I shipped it to them to show that it wasn't damaged the day I shipped it out, because of stories I read about them claiming it was mailed in damaged. I went on the fix my acer link and got a RMA number. I never talked to anyone or had to proove the date of purchase or show a receipt. It was too easy. I have had it back for a few months now and it is working fine.

I am using Acer Laptop (Model TravelMate 4335) last 11 months. The battery backup is very very less i,e about 10 minitues ONLY. Whether it is my battery problem or the inherent problem of particular Model. Pl. advise me what to do.

I am a computer network consultant, and have been since 1990. I purchased 3 of the Acer H243H monitors, 2 for my office, and 1 for a client in the last 3 months. I noticed the monitor on my partners desk had a pixel that was out 6 from the left, and 3.5 from the bottom. I called Acer Support at about 9:30am, and was connected with India. I explained the problem and was told that even though this monitor, the H243H, had a 3 year warranty, if only 1 pixel was out, and not in the very middle of the screen it would not be repaired.

I asked to speak to a supervisor, and after being told the same story by 3 other reps from Acer, I was finally connected to Francis in California in customer service/or disservice. Francis stated the monitor would not be repaired. I asked to speak to her supervisor, but she refused to connect me, or tell me who he or she was. I insisted on speaking to some who could rectify this warranty problem, and Francis hung up on me. I was on the phone for about 3 hours and got nowhere. Acer reps were rude, and did not care that I was a consultant that could steer a lot of customers towards their products. I was told that someone would be calling back the next day. I did not receive a call the next day, so two days later I called again. Again I was told that a supervisor would be calling me back in 24 hours, and you guessed it, no call ever.

Having problems with Windows being corrupted, I've had problems since I got it. Window would freeze, wouldn't connect WIFI. Lots of problems.

I bought an Acer net book via email. When the free Microsoft office ran out, I tried to install one from my old computer. It part loaded than a message flashed that ot was unable to complete the download. It was a 2003 version so I went out and bought a 2007 verion. Same thing happened. I have been to Microsoft and enlisted the help of two of their experts but still can't get it fixed after paying the experts. I have been using computers for over 20 years and never had a problem settng up. My daughter also tried and she also failed. The problem with buying on line is that you have no physical shop to go to when things go wrong. My livelihood depends on aa computer. Please help. If you cannot help, please direct me to Amazon . When I try all i get is the adverts for products Thank you

I have three Acer laptops, one for my son and two for my wife. All three broke and I wish to talk to a customer service person to register my dismay and disappointment in Acer products. My wife's first Acer laptop's screen died very shortly after warranty. My son's Acer laptop's screen developed a blank bar in the middle of it, also shortly after warranty. My wife's second Acer laptop's screen died after three months. It was fixed under warranty, but after 14 months, the power supply died. So now we have three of your Acer products all useless. I would appreciate a customer service person to contact me to tell me why all three products I purchased are such poor quality. As you can imagine, I will never buy Acer again and will gladly tell all contacts and friends my story.

I purchased an E-machine desktop computer in August 2009. In October, the monitor stopped working. I called E-machine to report the problem and arrange warranty replacement or repair. I was told it was my responsibility to pay for shipping the monitor back to them. After doing that, they sent it back to me and stated that they fixed the problem and it was my fault that it wasn't working, because there were finger prints on the screen. Two weeks later, it stopped working again. I followed the same procedure, paying for shipping again only to receive the monitor back with a letter stating they couldn't find anything wrong with it. It still didn't work.

Again, I called for assistance. They absolutely insisted that it was the tower, not the monitor even though the tower was powering on just fine. But what else could I do? I mailed the tower to them. When it came back to me, they explained that they had replaced the power button. After hooking up all the wires and turning on my computer, the power button was almost impossible to press. Still, the monitor would not work. By now, I am making a 4th complaint about the same problem and I have been without a computer for approximately 4 months while paying for internet in my home and still no help.

After 1 hour and 30 minutes on the phone, and finally being transferred to someone who can speak English, a technician assured me that they would first mail me a "refurbished" monitor. And at time of receipt, I could ship mine to them, at my own expense. He told me I would receive a phone call within 48 hours with confirmation of this agreement. 2 weeks later, while I was at work, there was a number from "Acer" on my caller ID. So, I called back and was told that I would have to give them a credit card number in order for them to ship me a working monitor.

I did not agree to this. The person told me he was transferring my call to the agent that I spoke to that agreed to mail the monitor first. Conveniently I was transferred to someone's voicemail. This cost me almost $400.00 down the drain for a product that I cannot use. The total time in phone calls is approximately 4.5 hours. I paid nearly $400.00 for the cost of the computer and approximately $50.00 in shipping fees. This brought me unimaginable stress!

I purchased a Acer Aspire One NAV50 for my grandson. It was used one day when the screen went blank, I returned to Staples with the purchase and was told I had to return it to Acer. I called them and the person on the other end of the phone said I had a cracked screen and I would have to return it to them to have repaired and I would need to pay for that service, what happened to the warranty? Now I have a very disappointed grandson and am out a lot of money for a notebook that is damaged. I think I need to talk to a lawyer about this one.

I bought an Acer 7520 laptop. As soon as the 1 year warranty ran out, the computer didn't function. I called Acer and was told that it would cost me $500 to repair (hadn't even seen machine yet), paid to ship it there and got it back on 3/19/09. It needed a motherboard and other, then on 4/8/09 sent it back in, still under the 90 warranty. They replaced the keyboard and other they also sent it back broke. I called and sent it back in, as they had done something to the screen, cost more to send back and got back again. Then on 3/17/10, it broke again. It was the mother board again, it did not last a year.

I spent $1,200 on a new machine, paid $500 plus 3 shipments to send to them at $112.50 each way. I have had to pay tech support outside of Acer for problems I had with this and now the thing doesn't work at all. I am a full-time nursing student and need a computer. This Acer was not only a waste of time, money, frustration but loss of homework and sanity. Acer should be out of business. They sure have a lot of complaints. Even now you look at my machine, there is not a scratch on it, but it doesn't help because the system doesn't run any longer.

I bought an Acer Aspire in June 09 and it crashed in November. I know a computer repairman so I took the computer to him and he had to reboot my system and reload everything on there. Yesterday, 4/19/10, I got home from work and opened my computer and there was a black blotch, not a crack, in the top of the screen. I opened my computer the rest of the way to make sure it wasn't a crack and all of a sudden my graphics and everything disappeared and were replaced by a straight 2" wide line of colors going all the way down my screen and across at the top in the shape of a "T".

I have no idea what happened to my computer. Reading tons of complaints, I have found that many more people have had this exact same problem and stores and Acer repair centers are blowing them off and telling them that it's a cracked screen when it clearly isn't, given the correct amount of care and attention. They are want you to pay extra money to fix something that is supposed to be under their warranty. It's ridiculous. Apparently, this is only happening within the past couple years and newer Acer computer systems, because my stepdad has an Acer from 07 and he's never had a problem at all with his.

I bought my Acer for Christmas 09. It crashed twice, warranty not being honored for shipping costs. I kept the original box so I had to purchase a new one for shipping. They have had it for two weeks and is still not repaired. They won't let me return this defective product nor will they send it back.every time. I called tech support. I am told different information about my warranty and the repair work. This company is fishy, why are you doing this?

I haven't worked since I sent my computer and will soon loose my job all together.

Our college has bought many systems from (their) company. These systems are kept in computer labs for teaching the students. One computer system having product key MVTXH-W79M9-BP8HK-V33B2-HG8FJ, machine s/n AWP18GT2289042192ZE. Acer Power: BIOS:RO1-B3S3/WO#3548. Its one fan is not working so please send h/w professional to make system in working order.

My Acer laptop had an issue that I thought was covered by warranty. I sent it to the warranty repair center only to have Acer return it without repair and without notice to me.

When I call Jason to inquire why they returned my laptop without notice, he informed me that it was company policy. I asked to speak to a manager and he said that there was no manager. I asked to have a manager call me when he found one. He said that no manager would call me since that is not really what they do in the US. So, I am stuck with a broke laptop and only Jason to talk to who (1) cannot help me and (2) has no manager.

Hard to believe a brand like Acer is set up to scam its customers like that in the US. So buyers beware. Do not get scammed like me. Since I bought the laptop as a Christmas present just a few months ago at Costco and respect Costco's dedication to service, I thought I could get the same level of service form its vendors. That is simply not the case. Acer is a no support company. Hence, I recommend that you do not buy Acer products in the US.

An Acer Aspire 5532 laptop was purchased at Best Buy in Valley Stream, NY on March 10, 2010. On March 18, 2010 when the laptop was turned on, the screen showed black blotches and lines instead of graphics/text as if there was some sort of leak on the inside. The laptop was not dropped or banged; the outside screen was not cracked and the laptop was barely used. It was taken to the nearest Best Buy at Gateway Mall and they claimed that the screen was cracked and there was nothing they could do. They offered to sell me a service warranty for $179 for an exchange, which I declined.

The laptop apparently had a defect and giving them an additional $179 was not within reason. I then contacted Acer and they said they do not exchange laptops with cracked screens (the screen is not cracked) and that I would have to pay $199 for depot service. This also was not in reason. It appears that there is a defect with the Acer Laptop Monitor which others are experiencing as well and it is being dismissed by the store and the manufacturer as a "cracked screen" most likely due to consumer mishandling.

The laptop is a portable device and should be able to withstand being opened and closed without damage. This laptop was bought as a birthday present for my daughter and it is unfair that the store received payment for the product and she is unable to use it. I lost $380.17 and have a disappointed child who was unfairly blamed for doing damage when she actually did nothing but turn it on.

I purchased an Acer laptop Extensa 5420-5038 14 months ago. The product has a 1-year warranty. I had to get a new power adapter after a few months from its use. Right after one year from its use, the laptop would not start due to a faulty hard drive boot. Acer refused to support the product and asked me to pay $200 if needed to be fixed! This is their own faulty hard drive, and I have to pay $200 to get it fixed.

I advise everyone reading this report not to buy Acer as it is a low-quality brand that would not have the responsibility of fixing their own products. The laptop is non-operable after a little over one year usage. It cost me $500, which was completely lost on this faulty low-quality product.

I bought Acer Aspire 5740-5780 notebook from the Office Depot store. First, I received a computer that faced sudden crashes without warning, HDMI output was dead, and mouse keys were hard + sensitivity wasn't responsive enough. Second, I replaced a unit and keyboard switch "a" wasn't working! Third, I got the replacement unit again and now the right mouse click is like pushed down and feels like its just not working. I contacted customer service and they offered me a repair but now I have to send them this garbage unit at my own postage cost! Beware, return the computer within its return policy period if you find anything fishy in the unit and if possible stay away from Acer. I am wondering why Acer being a brand name don't keep a quality control?

I bought an eMachine computer. Within a year it broke down. I also bought coverage for damage. Now Walmart and Acer, the parent company, refuse to fix it. My daughter cannot do her school work.

I bought an Acer Netbook in April 2009. It has one year factory warranty until 2010. In Feb 2010, the LCD screen has cracked inside. I sent to have it repaired in Acer Center Texas. They said it is my fault and will charge me $125 to repair the product that's still under warranty. I think it is an Acer defect. The bad news about Acer is all over the internet. It cost me $16 to ship my computer to repair. I am not happy about the whole situation.

I sent my Acer Aspire 3050 about six times for repair. On the sixth time I sent this unit in for repair, their repair department drilled a screw into the top of the unit, said that I put it there, and refused to repair my computer. My unit was not repaired but physically damaged by Acer.

I bought an Acer 3100 laptop computer. It got a bad virus that shut the entire thing down. I then ordered the recovery CD's from Acer. They sent them, but when my computer started back up, everything was in Spanish. I contacted them again and they said my computer's serial number corresponded to a Spanish unit and there was nothing they could do. I escalated the issue higher. After a dozen emails and calls to six different toll free numbers, I was finally told that it wasn't their fault that I bought a Spanish computer.

I didn't know I bought a Spanish computer, everything in it, the instructions, etc., were all in English, it operated originally in English. So I'm stuck with a worthless computer. Thinking about buying an Acer? Think again, there are much better computer companies out there with much better customer support. I spent $600 on a computer that is now worthless to me. Buyer beware!

I'm a Computer Sales Consultant. I do not recommend any Acer computer to anyone. They have really poor customer service. Cheap hardware inside their computers, beware of Acer.

It is evident that the initial build of Acer laptops is substandard. My original 6935G gamers laptop was thrown together, with a bulging keyboard, where it had not been originally installed correctly. Mother board eventually fried and was returned to Acer no less than four times (battery returned dead). At this point, I got the big guns out and fired an email to the MD of Acer UK. Bizarrely, in less than 24 hours, I had a complete replacement shipped out to me. Thank you. I say my faith in your company is restored. I wish to take out the extended three year warranty. There is no need to do that. There is still 12 months of warranty remaining. I will call back then, two months remaining of my warranty.

I decide it's high time I got the problem fixed with the keyboard (new laptop same initial keyboard seating installation mess). In addition, it is overheating and shutting off every now and then. It is now back at Acer. They are claiming my warranty has now shrunk from March to November last year. I can not fathom how they have come up with November. Now, I am at the familiar point of awaiting customer approval, expecting a call in a few days to tell me how much they want to try and fleece from me. It is refreshing to know that in four years, they have not had the decency of quitting info team and giving their customers the customer service they deserve.

My husband purchased an Acer Aspire One for me as a Christmas gift in 2008. I have had so many problems with this computer that I am sick of it! I have returned it for service at least 5 times for battery, screen and charger problems. I had warranty on it (thank heavens), but now that warranty is expired. I am now having a problem with my power again, which is the same exact problem I sent it for last year. They told me that I can't purchase an extended warranty and to call Walmart. Too many problems! I would strongly suggest if you are looking into netbooks, do not buy Acer! They should have replaced my computer instead of "repairing" it! I guess by all the other complaints I have read, a new one would have been the same headache as this one!

Acer Aspire 1 sent with corrupt IE8 discovered well within warranty (had machine for only 6 weeks). They also tried to charge me for "software" support and told me I would have to call back and order the recovery discs since not in stock. After holding on the phone for at least 10 minutes, was able to speak with a supervisor and order the recovery discs. Now must find an optical drive. In general, had to work too hard and waste too much time to convince Acer to uphold warranty. Hope discs actually arrive and do as requested. Have also noticed my battery does not hold the charge as well as one would expect this early. Battery also loose within its frame. Acer advertises it sells Genuine Windows 7, by the way.

I feel I have lost a great deal of time on this laptop: time spent with technicians and time spent installing programs on the laptop I will not have to reinstall after using the recovery disc. I am also out the money to purchase the machine, extra RAM, the case, and software programs through Microsoft, programs I will likely not be able to transfer to another laptop. Has cut into my productivity and ability to satisfy work demands, and I'm out $400 approximately for the product and necessary accessories to make it function.

After purchasing the Acer Aspire 1 in April of 2009, we found in November 2009 that the power cord (AC Adapter) was broken, apparently from defective materials used in manufacturing. Acer Corporation was immediately notified, and after several calls, the following letter was sent to the company:

"It is good to find the value of a warranted product. It was very good to find out my warranty is worthless for want of money. Please be advised, I am not happy with your product warranty. I find the warranty to be a lie. I purchased my Acer Aspire One Netbook Computer, SSID #91905260116 in July, 2009. I have been happy with your product since. I had discovered that the adapter, part number #LC.ADT00.05, is damaged. It is no longer feeding power to the computer. I called customer service and found the part is available, but I must pay $11 for the part, and also the shipping charges to send the defective adapter to you. I do not believe this is the purpose of a warranty.

The purpose of a warranty is to keep the unit in good working order for a specified period of time, to facilitate the operation of, and make the product more valuable. I am sure it is not your intention to sell warranty items, or otherwise, avoidably inconvenience your customers. I also do not believe it is your intention to sell defective products, nor harm your customers. I anticipate your response to my correspondence within 14 days, otherwise, I shall be forced to make a copy of the warranty I received with your product, and make a complaint to the Federal Trade Commission for your failure to honor your warranty. I would very much appreciate you now honoring your warranty, by sending the requested part immediately".

To date, February, 11, 2010, no response has been received. The lack of information upon demand, and the inability of my doing business has promulgated and plunged me into poverty. I have had to file for bankruptcy protection in late January 2010.

My Aspire 5100 notebook went dead 15 days after the warranty expired for no reason. I contacted Acer's support, but they refused to even take a look at it unless a US$449 fee was paid. Now, more than a year later, I decided to turn on the computer again and it works, except by keyboard, mousepad and USB mouse (although a USB light bulb works when connected to it). I found two other people with the exact same problem in just one forum, so I suspect this laptop had a problem from the beginning that would justify a recall from Acer which was never done.

We purchased the Acer Aspire in September 2008. The battery began to not hold a full charge before the 1st anniversary was up and last Fall it began holding a charge for 5-20 minutes, depending on what I am doing. I am very disappointed with this product. Would your customer service be willing to send me another battery? This will determine future purchases of another product.

Yesterday, I have registered a complaint regarding the monitor problem of 4 Acer computers in your website. After registering the complaint, only I came to know that the problem has been solved. We thank for your service and I would like to withdraw my complaint.

I sent my Acer Aspire in for repairs to their Temple Texas repair center 2 weeks ago. The adaptor stopped working in less than a month! Now, I can't find my Acer! Systems are down, all voice recordings, no human contact, and I cannot find out where my PC is! It is impossible to talk to a human being with the terrible customer support! They got the PC according to FedEx, and that's the last I heard in two weeks! I feel I may never see it again! I will never buy an Acer product ever again! Horrible experience!

I am working as a DEO in B2 R.S. Puram Police Station at Coimbatore City. Our station have 4 Acer computers. I would like to register a complaint that our 4 Acer computers is in problem. The monitor contrast is automatically increases and not reduces and there is use no use of pressing exit button also. Hence, I had called to the customer care No.180030001919. The call is picked while registering the complaint it is getting disconnected many times and we are not aware whether our complaint is registered or not. I request you to register the complaints for the mentioned computers.

I had the store (Wal-Mart) where I purchased an Acer laptop send my Acer laptop back to Acer for repair. The power supply port was not working properly. I got a call from Acer on Jan. 19, 2010 at 3:09 pm est telling me that my USB port was broken due to the computer being dropped. The computer was not sent back because of a broken USB port. The USB port was fine. I was told I would get an email of the picture showing the damage. On Jan. 20th FedEx delivers the laptop. This brings doubt to if they even looked at my computer.

When I called to inquire about the situation, a customer service rep went on to tell me the damage was my fault and it would cost me $199 to fix. How are they going to fix a computer they have sent back already? Acer is a scam and the company should not be selling computers if they are not going to stand behind their warranty.

My father-in-law purchased for me a Gateway Notebook from Big Lots on July 27th, 2009 in Dallas, Texas. On the 3rd of January, 2010, the computer monitor went white while I was working on it. I couldn't turn it off and after the battery was depleted the computer would no longer power up. I'm currently in Durango, Durango, Mexico, and had to ship the computer to Acer Repair Center in Temple, Texas.

A few days later, I received and email that said my computer problems was the results of having a liquid spilled on it and I would have to pay $199.00 because the warranty was void due to the spill. When I spoke with them they informed me that I had two days to get the $199.00 to them or they would return my computer without repairing it. The $199.00 is in addition to shipping to and from Durango, Mexico. It is absolutely untrue that a liquid was spilled on the computer.

Furthermore, I had already called Gateway on two occasions about the computer running so hot. Once after I turned the computer off I left it setting on my sofa for a couple of hours. When I picked it up a couple of hours later the sofa was damp where I had placed it. I spoke with Gateway Service; it was with a representative that sounded like an accent from India on two occasions. The first time that I spoke with them they said that it was normal for my model of notebook to run hot. The second time I spoke with the rep I told him about the dampness on the sofa, I assumed it was condensation; he said that if the computer powered up and operated correctly, there wasn't a problem and I shouldn't worry. My question to him was that if the computer should malfunction, would my warranty be good? He assured me there wouldn't be any problem as long as the malfunction happened within the specified warranty time, which was one year.

Now they void my warranty because the computer appears to have had a liquid spilled on it. I have no intention of rolling over and playing dead on this situation. I have already filed a complaint with the consumer products division of the Texas Attorney General's office. I'm also in the process of filing a complaint with the Better Business Bureau in Temple, Texas. Gateway won't give me direct access to the technician that spoke like God and said it was my fault the computer stopped working. This is a long comment, but I just want any potential customer of Gateway to know the hassle that they can possibly face if they should purchase a Gateway computer. The economic impact is approximately $259.

I purchased Acer a110 netbook in March '09. After dealing with 3 different customer service people in India, where there is a language barrier for English speakers, they told me I would have to purchase a recovery disc to restore my operating system. No disc was included in my original purchase, which the tech told me should have been. I would also have to have an external usb disc drive to instal the disc I would have to purchase, of which I do not own and will not spend money to buy.

I asked him how they cannot fix the problem for me since I am under warranty (which I had to prove to them by faxing my receipt over, because their computer showed that I was over the year). I do not own a fax! I had to give to husband to bring to work next day. The only respond from the tech was "sorry for the inconvenience." I have since purchased a netbook from a different company rather than invest one more dime in Acer. It cost me 309 dollars to purchase new netbook.

I have had the acre aspire 5515 for a year now and have had nothing but problems with the power supply, the lite ion power supply. I'm am on my 4th time of having it replaced as all 4 times it stopped working and charging the battery. Every time I called in I got a Indian with a thick accent whom I couldn't understand; they then proceeded to charge me a holding fee of $40.22 saying that once I received the new power supply and sent the bad one in they'd reimburse me. They have reimbursed me every single time so far but do the math: I'm out so far $160.44 for a dang power supply. Acer is a Taiwanese company. This resulted to a loss totaling $160.44.

Customers are left with no recourse for concerns. Acer Customer Support gave me a pay support phone number (800-237-6483) Answers by Acer. At approximately 2:30pm on the 26th of December 2009, I called, explained the issues with my computer and was told I need I to buy a 90 minute time slot so the tech will have time to resolve my issues with my computer.

I bought 90 minutes of a tech's time and was given a pin ** and a second phone number (866-621-2237). I called at 1747, entered my pin and the tech started working remotely on my computer. When the issues were all resolved and everything was fixed, I was transferred to a survey at 1805 according to a stopwatch, I started when I put in my pin. The end charge summary charged me for 26 minutes yet we were only on the phone for 18.5 minutes. I was also told that I will not get a refund for the remaining minutes I had which I was never told either.

The problems and very illegal issues are that when I called to discuss these concerns, I was told that anything that has to do with contracts or legality issues they refuse to discuss, yet when they take customers credit card numbers that's a legally binding contract. Also the minute I pay for. I expect to get and not be shorted every time I call. When I first bought the 90 minutes, I was never told I will not get a refund for any unused minutes, which is law you must be told. A company such as this must be open to discussing issues customers have concerns with, and contract issues, like it or not, are a part of the business.

Customers are left with no recourse for any concerns they may have, and salespeople are pressured to sell higher minute pin than a customer will need which is a setup for more highly illegal issues, added to my concerns that they might actually be keeping customers credit card numbers without authorization only adding to illegal issues. The 'no refund policy' would have been fine if the salesman (billy) told me that before I gave him my credit card number. I would have then had the option to go with the Acer support or not and get it fixed locally. The fact that I wasn't told that I would not get a refund means that when the salesman stated you need to get 90 minutes so the tech has time to diagnose and fix your issues was a lie and just wanted me to buy the most minutes I would so they can make more money.

According to the credit laws, a customer must be told of how his/her money will be used including whether you will get a refund of minutes, unused minutes if the tech doesn't need all that time to fix your issues. I would have gotten the computer fixed locally if i was told i coudn't get a refund on unused minutes, but I guess that's why the salesman never told me i would never get my unused minutes refunded. Sounds like a scam to me. I hope the Better Business Bureau follows the state laws and hold Acer/Gateway liable for the violation of laws, file these charges of all illegal business practices with the federal home sale legal authorities and prosecute on all counts. This is a tragedy of justice allowing business to scam customers and violate customers rights.

Acer would not give tech info on computers two years out of warranty, no biggie. You people need to stop complaining. Half the complaints I read are the consumers' fault. I was a little annoyed they would not tell me what kind of memory I needed for my upgrade but the bottom line is Acers are the best laptops I have ever had for the price. Grow up!

I purchased an Acer One Netbook from a job fair; it was to be a Christmas present for my son. Upon opening and charging for the first time, the battery did not charge and the computer never recognized that the battery was attached. Upon contacting Acer by email, I was told that I needed to put a credit card on file and they would ship me a new battery. I did not feel comfortable doing that so I constantly emailed Acer for the address so that I could ship the battery to them and the in turn ship me one back. Needless to say, I never got the return address.

I went online and completed the work repair order, got an ID number, shipped my product and was then informed that because I did not ship the entire computer, they will not be able to help me. I shipped the battery to the wrong address according to them and therefore they would not be able to assist me and chances are I would not get the broken battery in return.

Their customer service sucks. I had one gentleman told me that ultimately the problem was mine and there was nothing they would do about it; however, he offered to resell me a battery for 60-65 dollars. Again, I refused to put a credit card number on file and I was hung up on.

Acer System hard disk was not working. The system sl. no. follows: AWP 23GT1928428888ZE. Another Acer system was not working due to some mother board or hard disk issue. This system sl. no. follows: AWP 040V31477381380SE

I bought laptop at PC Fair from Acer. The mouse spoiled when took home. I want to change the mouse but they said no stock to change. One month only, the laptop spoiled. They said need format. I thought just needs to format so I want to try to format myself because I know how to format it. I took home format but can't. They said no warranty and blame me make it more spoiled some more. They said only Acer can repair it. They said outside repair service very cheap.

Okay. I paid 100+ repaired then want to change the mouse. They said they can't change because no warranty! They only now say no warranty. What they also said a mouse cheap only also don't want to change to me? Acer so stingy. I very regret to bought this brand. If I know, I won't buy it! The customer service is so worst! The staff like very unhappy to talk with me! I very not satisfy! I wanted to complain! Acer want customer so much money? If I know the laptop so fragile, I won't buy. When I buy that time, the promoter told me how good is this laptop but now? So easy spoiled!

I called in to customer service the representative stated that I have to give my credit card number to make use of the warranty. They wanted to put a hold on my card to send me a mailing label so I could mail the defective part; then they would examine the part and either charge my card or send a replacement part. I asked if they would send me a shipping label and was told that that was against their policy. I asked to speak with a supervisor and the representative yelled on the phone insisting there is no supervisor. The first representative had me on hold for over 25 minutes and when the supervisor came on the phone- sounding like the rep that was on the phone- he pretended not to hear me and disconnected the call. Upon calling back the rep never got a super to the phone.

I purchased an e-machine from Wal-Mart, which is a rebadged Acer. The box, and computer appeared in perfect shape, so I wrapped it and put in under the tree for my wife. When I booted it up the first time on Christmas day I noticed a very small 1" crack in the display. Upon calling ACER support, I was told that it was not a warranty covered item. That is was damaged by me or shipping. I naturally challenged that because the box had no accordian marks, no dents etc. They "the Indian support center" suggested I call back for 2nd level review the next day. That call resulted in rehashing and being told no warranty and that I would need to do another 2nd level review. I returned the computer to Wal-mart, which was gracious about it but did not have a replacement. Knowing as much as I do about computers, I've learned yet another valuable lesson. Acer No! HP, Dell, Toshiba, Sony YES!

I requested on two occasions for a mailing address or fax number as they wouldn't accept the copy of the original receipt i sent. the finally on our last exchange gave me a fax number and I faxed them the receipt and followed it up with an e-mail notifying them of the transmission. I have not heard anything from them. They usually respond within 24 hours and its been 48. I think they want me to go away. I have lost valuable information which i accept but will have to purchase a replacement unless acer repairs it.

The person I talked to did not understand English or spelling and his supervisor cut me off becuse I did not want to pay for shipping on a monitor that I recived in 12/24/09 and opened on christmas day 12/25/09, I recived two of then the same time the other works fine, Both were shipped from Tiger direct.com the support was some one fom India or some one that has no good English and his supervisor cut me off after I told her that they sould pay for the shipping, I have 24 hours to ship it back (What BS is that). I will never again buy item from them especiaaly if it says GATEWAY POS 50% Quality Not 100% No Wounder why they closed Not Custmer friendly

Pleasw help as I want to upgrade my computer as soon as possible.

Dear friends I have a Acer Ferrari 3200 buyed the day 27 of July year 2005.This pc is very beautiful an it has an excelents prestations.The prix of the machine was Very expensive. it was buyed in one of the most big store of Spain.After a few days The screen stops to function. I go back the machine to the store, after one month they give me the machine whitout explcations.In the seven day of October year 2008 the moterboard crass .after speak With acer Spain they send my to the technical service, calling Sermicro. After three moths They give my the pc.In seven mots the motherboard back to broken.I make a reclamation by the association of engineers of A Corua .the technical service has anwered with legal no senses but Acer Spain only silence. How a machine whit a expensive prix can break in tree years. Same thing, a new motherboard only function Six moths.

Bought the brand new 12" Acer Timeline laptop with the 500GB hard drive for $899US at MicroCenter, got the usual thanks for purchasing with MicroCenter.

About a month later, the computer get's a blue screen and dies. tried sending it to the local service store (in Israel) and it's not covered outside the US, although the Acer warranty does provide global assistance in case the computer was not out of the US for more than 3 months. but they didn't comply with their own warranty.

Sent the computer to the US on my expense (they don't cover international shipments), got the laptop fixed (replacement of HDD and fix of a known bug published by Acer for this specific model that has something to do with the internal microphone) got the computer back from the states on my expense (about $150 with FedEx) and guess what... My internal Microphone isn't working!

Acer now wants me to resend the computer back to their repair facilities in texas. Most annoying is that there's no one single real person to talk to! Obviously, I have lost all my data on the HDD which included 5 years of business information and, I myself am very close to have brain damage, have never in my life had such a frustrating experience with a $1000 expense. if I could afford it I would just dump this computer and buy a new one, rest to be assured it will never be an Acer.

Purchased an Acer laptop from ShopNBC in August 09, was sold to me as being eligible for Windows 7 upgrade. Registered with Acer Oct 21, 09 to receive upgrade kit when available which was Oct 22, 09, upgrade request accepted. Dec 4, 09 still waiting for Windows 7. Acer customer service tells me they have no idea when it will be shipped and then called ShopNBC customer service which said " it is not their problem " even though they sold it me with Windows 7 upgrade. BUYER BEWARE if dealing with either of these companies!

I bought a brand new base unit only from PC WORLD in the UK, it was the Acer Aspire. 6GB memory, 2.5ghz Quad processor. Windows 7. That was last Sunday night. I set the computer up Monday morning, used it solidly Monday, was out Tuesday, used it solidly Wednesday and half of Thursday. I use it for business work, design, photoshop etc, did a great deal of detailed work and was995 done completing a project.

turned it on Friday and start working, it freezes, I turn it off and on, and Windows repair is recommended, it fails to do anything. Call support. The Hard drive is broken.

I lose all my work with just 2 and a half days use. Not even 5 full days of owning the computer. Absolutely shocking, I will never ever buy any Acer product again. I back up my work onto an external HD once a week, I didn't manage to get to the 7 day mark to do so before everything was lost. I have no confidence in their brand at all now. I will never recommend them, infact I will do the complete opposite.

I gave PCWORLD/Acer 519 and they have massively inconvenienced me for my trouble, set me back days of hard work. I am now paying a rather large amount of money to a private company to see if they can recover any data from my HD but I am fully aware that is unlikely. The idea of starting from scratch is horrible, so much effort was put into it. How can a company sell a product that will fail so quickly and so devastatingly and simply offer a replacement, when they know that isn't good enough.

In 08 I bought a Acer computer 17 Days later it took a dump they excanged it for what was suppose to be a better model . Instead ,the replacement took a dump I bought the extened warnty,but instead I got an extened run around Acer,wouldn't help eather. Finaly afriend ordered the parts we went on line for instructions and I fixed it my self.

Attn: Nitha P

I really appreciate your most complete reply to my inquiry. However, I am now extremely upset with Acer, because I have obviously been misled and mis-informed by your sales and tech people in the past.

Before I ordered this computer thru Newegg.com, I called your Sales Dept. and inquired about such a change. "No problem" I was told - thus I ordered the unit.

As I did not feel comfortable with the way I was instructed, I called back with the same request and was informed by your Tech people THAT IT COULD BE DONE - WITH THE HELP OF YOUR TECH PEOPLE - by me paying you $ 59.99. I did that and the number for me to call you was 1-800. I also understand that only one computer can be used to install my XP Pro SP3 disk.I originally registered the computer, as I am a law-abiding Citizen, but it went back into its box, as I have not had the time to concern myself with its miserable OS.

Now you tell me that I'm "playing with fire" trying to change the operating system on this computer. Downloading appropriate drivers is not a problem. However, using the disastrous Vista OS is NOT ACCEPTABLE.

I will make this offer to Acer. I will return the unit in its original shape and in its original box to an address that you prescribe. You will give Newegg.com a full credit for my purchase and I will have that credit available to make another purchase from Newegg.com. I have successfully dealt with them for years and respect their ways of handling business. They are a premiere Internet Merchant.

Please note that I used 4 of my 30 minutes on August 25,2009, when I called you - AND GOT THE APPARENT INCORRECT INFORMATION. You owe me $ 59.99 for that "service" that you conned me into buying.

Just in case my suggestion is unacceptable, I need to publicize this fraudulent sales behavior and I assume such facts published will not improve your reputation in your very competitive field. I do expect a reply to this communication within a week from today. (sent Nov. 19,2009) - NO REPLY OF ANY SORT

I purchased an ACER Aspire 6930 laptop on October 5, 2009 and was guaranteed windows7 upgrade with my purchase. It is now nearing the end of November and I am still experiencing difficulties in obtaining my upgrade. I tried to order it on line providing that I fill in all the required information correctly which I did. To my surprise, I get a message pop up from the mentor media site that the serial number that I used was already registered for the requested upgrade.

I then decided to call the ACER customer support to tell them about this issue. They told me to fax a copy of my proof of purchase and that they will register my product from their end while I was on the phone with them. They proceeded to tell me that I am successfully registered in their system and that I should try to get the windows7 upgrade on line after 7 days. I waited 7 days and the order process failed with the same pop up message.

I called ACER again and was told to wait another 7 days. This became routine. I have had my laptop for almost 2 months now and I still don`t have the upgrade that I was promised with my purchase. I spent $1,034 purchasing this laptop with 4in1 printer combo + warranty. I am appalled with the service I have been experiencing with ACER customer support as they are more like a call center and the employees are at an entry level position and have no knowledge on how to fix this VERY simple issue.

They keep feeding me lies! They keep telling me that they will forward the problem to their higher superior but to no avail. They have my email and phone number and no one has attempted to contact me. This issue is clearly nor rocket science and I feel that ACER should assign more competent people as TECH suppot because it is nothing but a waste of time to even call. I am very displeased, upset and irritated. The laptop freezez all the time for no good reason. 4 gb ram and 500 gb and my old computer works way better. If anybody reads this, how can I sue ACER for mental distress and waste of time?

I have also recently been a victim of the appauling Acer customer service called Info Team Technical Service and Repairs based in the UK. I have an Acer Aspire One Notebook. It is less than a year old and stopped working. The first part of the service worked fine in DHL collecting it for repair. But after that nothing. On the only time I got through on the phone after it was sent to them I was told that the hard drive was broken and that they were waiting for a replacement. I suspect that this is excuse no 3 on their list of top 10 excuses. Then nothing. I just couldn't get through on the phone. You hang on and on and are then connected to an answer phone. You leave a message and are never contacted back.

The days went rolling by so I sent them a letter threatening legal action. Then I got a letter saying I had been referred to customer complaints. A week later I got a phone call saying that they were going to send me a replacement. In the meantime I had been forced to go out and buy another netbook - NOT ACER! So the guy couldn't understand why I wasn't happy with his great news. I told him that the replacement would be going on e-bay as soon as I received it. I'm waiting to receive it at this time and of course will it actually work? Unless you want a similar experience don't go near ACER products.

i went for the servicing of my acer aspire 4710 laptop. they took 1 week to find the problem. they said the problem is monitor has been sort out and the invertor board too. so need to replace boht. then they took 10 days to get the quotaion of the parts. then after that it has been 25 days of ordering the parts and they didn't received the parts yet. and the main thing is they are totally irresponsive and dumb.

the computer was worth. I had to purchase a new computer.

March of 2008 I bought an Acer desktop. All in all for what I paid for it I was somewhat satisfied. You know the old saying, you get what you pay for.

But basically what happened was I called the hotline number and its all machine. They tried to say that my warranty was up based on my serial number and asked if I wanted to be transfered to thier service for unwarrantied work. After talking to them, all they said was that they could fix it but I would have to pay for it, I called the number back. I tried to hit 0 thinking it would send me to an operater. Wrong! It says 'I understand you want to talk to someone, let me see if I can help you'. Well that made me mad because obviously the machine couldnt help me. So when I put in my serial number it told me it was out of warranty. Again.

So I talk to the pay for service people again and keep bouncing around and getting even more mad and having to call back cause they kept hanging up on me. Finally I got transfered to someone that told me I would have to have my reciept and fax it to them for them to verify and that would take a couple of days. Then I needed to call back to see if they could do anything for me. To get to this point took about a week of researching and calling them. While researching them I found out thier repair center is less then an hour from me!

Then I waited a few days and called them, exspecting more headaches. And this time they were like 'yeah, we got the warranty straghtened out and we just need you to ship it to us for the work'. So then I said 'I live close enough to bring it in, I can do that, right?' Knowing it already said that I could. Then the lady was like no, you cant bring them in any more, we have to have you ship them. At this point I already had my repair order info so I hung up and headed out the door. I took it to them and they had no problems. They even had it fixed the same day.

And just to note, I dont know if anyone has found this to be true, but the date they said my warranty was up is the date thats on the computer from when it was made.

So this was almost a year ago and I would have put up my story sooner, but I just havent had the time. I hope this helps and the best advice I can give to someone that buys and Acer is keep ALL of your paper work and if you do have warranty work, DO NOT GIVE UP!!!

I purchased an acer aspire and the same as most of the other people complaining on this site. It died just out of warranty, but I had problems right out of the box. I kept getting a scan disk error at boot up and it would take 15 minutes to finally boot up so we got to the point of just leaving it on all of the time. Also, when we got this error it would say it you do not want to scan your disk press any key and it will boot up... Guess what no matter if you took a hammer and beat the keyboard to pieces it would still scan the stinking thing. This told me part of my hard drive was bad. Just out of warranty it stopped trying to boot at all. As soon as you power up it would into sleep mode and you could not wake it up. Tech support was useless. They charge you money for support that may or may not fix the problem you have no guarentees at all. Then they want to charge outrageous prices for their parts. You are not told any of this when you are purchasing the JUNK!

We bought an acer desk top one year ago in August and now in October it quit on us. We call customer service and if we want their help we have to pay for it. Sounds pretty fishy to me that after the warranty runs out the computer failed. We had another computer for about 10 years and never had any problems with it. If we had questions they always provided customer support. After reading all the complaints about acer it sounds like a set up to rip people off. I will never buy this companies products again.

The is only a bandaid and not the real fix. We are a limited income family, who is struggling to make ends meat and now we can't even get on the internet because we bought an Acer computer that should have never made it to the shelf.

I spoke with 3 reps on the internet about my acer aspire one. The cursor wasn't working properly and tried to seek help. They knew it was under warranty and that it is registered through them. I was told that I would have to purchase items to be able to perform a factory restoration on the computer. When it states clearly that they are either supposed to give me another one or fix the original one.

I called where I bought it and they said since acer won't honor their own warranty policy ...that they would take care of it that they would give me a new one. This will fix that situation from this end.

If we consumers don't let you know which companies are messing up you wouldn't know. You can't have eyes in the back of your heads and see everywhere needed. Thank you for being here. Please read and use as you deem necessary to do so. My computer was bought on the 16th of June this year.

This affected me mentally and emotionally. I'm a student that relied upon them. I have been so depressed for several hours. I have post traumatic stress syndrome. To me a business shouldn't produce a product and not honor the warranty. It just isn't right. If it weren't for the store wanting to make it right because of them not believing they did that. I don't know what I would have done.

computer turns on. i get 5 minutes of use then it turns off and wont turn back on for another day. then i only get 5 more minutes out of it. im out 800 dollars for this paper weight because acer doesnt [care].

I purchased my Acer Aspire 5100 Nov. 28, 2006 as long as it was operating with Microsoft XP there were not many problems. However, Once upgrading to Vista Home Premium the unit slowed down with every Vista update, developed flashing white lines during boot up, lost the function of the OrbiCam, lost the use of USB ports, and the final thing to happen was the mouse and keyboard stopped working. I googled the issues I was facing and saw thousands of people with the same problem. Acer is not offering any help because the unit is out of warrany. I have contacted them for a resourcs disk containing the original OS Microsoft XP Media Center Edition and was told it can not be produced because it is a legacy system. I contact them to see if they will be offering driver updates and still am met with the same answer my unit is out of warranty. I am stuck with a costly paper weight that I would have never purchase had I forseen these problems. I originially was going to purchase a HP during black friday and the acer was a constalation because I did not want to leave the store empty handed. There are so many 5100 users experiencing the same issues that acer should have recalled the product.

i bought a mini blue accer laptop computer in april 2009 this year. i have not had it but 5 months. i had it plugged in to charge and i went over to unplug it and the charger was extremly hot and i opened up the laptop and the inside screen was cracked. i was very upset as i worked overtime for 5 weeks just to save up to buy this mini laptop. i spent 20 bucks to mail it back to them to get them to fix it. they called me today and told me that i must have broke it and the cracked screen is due to personal damage. it sure is funny how the outside of the screen is not even scratched but its the inside of it that is cracked and they want $199.00 to fix it. i told them they were crazy and that i would never buy another accer product ever! so my advice go ahead on spend a little more and get the dell. ACCER SUCKS!!!

I bought a Acer 5420 laptop in January 2008 for school. I have had so many problems with it.....it's ridiculous. My first issue started about 5-6 months after I bought it. I tried to play a cd in my cd-rom and my computer didn't even recognize that I had a disk drive. I took it to best buy, where I bought it. Because it was under warranty they shipped it off to acer for free. A week later I went to pick it up, expecting my laptop to be free of any issues....wrong!!!

My computer still didn't recognize that I had a disk drive and my cd-rom wouldn't even open!!! so much for that "fix". More and more issues just started to pop up after that and I just kinda learned to deal with them because it was such and pain and a waste of time to try and get my computer fixed. For one, the bottom of my computer would get soooo hot that it would burn my legs if it was in my lap. it also would have a mind of it's own....shutting off in the middle of my homework! and I would get blu screen after blue screen saying terminal error or something like that.

And tonight I have finally had enough, my acer computer is not only a piece of crap but it is a dangerous hazzard!!! I turned my computer on and I started to hear a crackling noise and then turned it over and saw smoke and sparks flying out the back. I immedialty turned it off and unplugged it. I called acer support service and told the none English speaking service rep what happened and she told me to "call back tomorrow"!!!!!!! I am so mad, if I would have turned my computer on and then left the room....I could have had a serious fire to deal with! I can't wait to find out what I have to deal with tomorrow when I call them......after reading all these complaints.....it's not looking good.

They claim it is a software problem even if it will not reboot. The manager says try again and if you can get it to reboot and do a system restore AGAIN lets give it a few days. [Bad] Service. The manager's name is Raffi and his Customer Service number is GwS558. I continue to lose graduate school research every time it crashes.

After about a month and half it started doing the same thing as before. This time when I was at conference and I really needed it. I called again and now I have to pay another $15 to send it to Texas and not even sure it will come back working again. I'm wondering if I'm wasting my time and money and just chalk it down to experience and think that I flushed $315 down the toilet.

I bought an Acer desktop in February of this year (2009). The computer started making a loud humming noise six months after the purchase. After a couple of weeks of this loud noise, the computer crashed and would not reboot. I sent it to Texas for repair and paid over $30.00 to ship it. It took the repair center two weeks to fix it. They supposedly replaced the video card. I received the computer back from repair a couple of weeks ago and started using it the same day. After using the computer for only ten minutes, the computer crashed again. I have been working with computers for over 20 years and familiar with troubleshooting. I tried everything and the computer did not start. I recently sent it back (FedEx) and Acer gave me a FedEx number so that I could get free shipping only after I threatened to notify Dateline NBC to investigate Acer's fraudelent practices. Acer products are defective and the warranty is basically worth nothing. By the way, The second time that the Acer crashed, I went straight to Best Buy and purchased a Dell. The quality and feel of the computer is completely different. I also have a Gateway laptop that I have had for over a year and have never had any problems. Please do not ever buy an Acer product! I'm going to follow through with intentions to contact Dateline to try to get national exposure for Acer's defective products.

My wife gave me an Acer laptop for my birthday because it was cheap. We have had a Dell desktop for years. It is a terrible understatement to say it is cheap. It is a big pile of crap. You couldnt run fast enough to give me another one. I have worked with and on computers since the first laptops hit the market. My computer experience goes back to the 1960's and a I have never expierence such a pile of junk. Not just one thing but so many it would get boring to try to read all of them. I have defragged, took all software except basic off it to no avail. Someday I will probably fix it with a hammer.

i have a computer that is an acer aspire one notebook that is 10 months old, i purchased it on the 15th november 2009 from wow sight and sound in townsville qld and in the 10 months that i have owned this computer it has broken down 4 times. i am at university and therefor rely on my computer for a lot of things and am therefor asking for a replacement machine or a refund, the company involved is insisting that this machine is just going to be repaired without the guarantee of backing up my personal files, insisting that i do this but since my computer has crashed how is this possible?

I have a acer laptop computer, it has been fixed 3 times for the same problem, the prong in back of computer where the charger hooks in to charge battery broke off, i sent computer back to cyber test to have this unit fixed again since they are the ones i paid for an extra 2 year warrenty through walmart where i purchased the laptop from, they sent me back my lap top and told be that my warrenty is void and they will not replace my computer under my agreement

its in writing on the warrenty papers they were to give me a new laptop after 3 times fixed for same problem, they siad my computer got wet and that my warreny was void, i said the computer works and all i asked to get fixed is the charge plug in back of unit, it broke 3 times the same way evertime, after going back and forth with them for 2 days they said my warreny is void and i no longer have a warreny on this unit.

i sent my computer with no water damage at all, and if their is water damage they must have done sonething i surely did not get my unit wet at no time. They advised me to stop calling since they will not honor the laptop warrenty anymore, I only asked them to fix the plug in back of unit that was broke again and they will not make the simple repair at all. If my unit got wet it must have got wet when they picked it up or they did at the warehouse, i surkey did not do it, and i even tried my laptop when i got it back and it works just wont charge,

I have got well over 900.00 in this laptop and i told them this is my only thing i can do i am perminly disabled and live on a tight budget and with out my computer my life is very boring, thats why i have the lap top to talk with my family on the chat rooms and browse for something to do, i had brain surgery 10 years ago and im limited what i can do so we got the laptop to help me enjoy what little life i have left and they wont even help me with this.

I have contacted walmart and complained and the manager said he would get in touch with them and see what he could have done to replace or fix my unit, they never tried to do anything and wont even call me back iether. my laptop was bought by my wife to give me something to do, all i want is my compter fixed, i cant see why they wont help me and just fix the plug and be done with it.

my computer (acer aspire desk top) just went over the warranty and my power button has become hard to turn on and off. The repair for it is almost $200. My enter button and #8 on the number pad of the keyboard have not worked for almost a year.

I purchased a new Acer 5515 laptop at Walmart in March 2009. In August of 09, the laptop shut off and never restarted. The power button would light, but no fan or video was present. I sent it to Texas for repair, and it was returned after a motherboard replacement. It runs for about 1.5 minutes and shuts down. I called the "tech support" and was told to return it by Fedex, and they wouild foot the shipping bill.

We don't have a local fedex, so I suggested UPS...nope, just Fedex, so I paid shipping again. No replacement, just repair. They didn't repair it! Has anyone had any luck with the BBB or their state Atty General going back on Acer to stand behind their products. Oh, and I got the same run around when I asked for a supervisor, or even just somebody I could understand.

I own a DJ business, and I probably lost $1,000.00 in business because my laptop has been on vacation in Texas twice already.

I purchased 3 acer mini laptops in october 2008, the next day my husband went back and purchased another, and also in december he then another so that is 5 acer mini laptop that we purchased in 2008, in march of 2009 I took 1 of the laptops back cause the screen cracked I was told that the insurance didn't cover it I went back and fort with radio shack and acer about it. and yes we purchased 5 insurance protection.

not was solved. I am stuck with a broken screen with in 5 months of having lap top. it was plugged in to charge came back and screen was broken. took #2 laptop in april 2009 frozen. was unable to get anything. sent to radio shack. got back at the end of april. had to reboth system.

in may 2009 #3 & #4 something with the battier was unable to turn on, and #4 no screen and frozen. jot back in the beginning of july. #5 & #4 both in august. #4 same thing from before, #5 halfb of screem and frozen. got back 2 week later august 19 and 20, 2009,

i have called acers about all 5 laptops. they told me to deal with radio shack cause I purchased from them. again with the back and fort. with in less than a year i have taken 5 acer laptop back and fort to be fixed. all 4 work and i got stuck with a broken one. spent $3000.00 on all 5 acer laptops and have so much problems.

I demand a refund, or some type of awards. $3000 is a lot to loose. laptops $399.00 each, insurance $170.00 each, case $20.00 each, flashdrive $15.00 each plus tax. acer sold [bad] laptop and I found out that they are affiliated with gateway computer

I have purchased 2 acer laptop computers; one for myself, and then a year later, one for my spouse. With both, I purchased extended warranties- 3 yrs. Both have functioned fine, however just shy of its second year, the hinge connecting the base to the monitor broke, making it impossible to close without damage to the monitor. I called support, they informed me to close carefully as much as I could, pack well and send it back and they would repair it. I did and received my laptop minus any charges- extended warranty- within 10 days. Great!

Now my spouse has had his just shy of 2 years and the same thing happened- same hinge. This time I call, they state there will be a 199.00 charge to repair.

I explained that I had an extended warranty- the same thing happened to my laptop et cetera but still was told there would be a repair charge. It did not matter that I had the same thing- same hinge problem- or even had mine repaired at no charge under my extended warranty.

They said to send it in, and if they determined it to be manufacturer defect, it would be no charge, but if they deemed it to be caused by customer, they would call to collect a fee for repair.
BIG problem- if it is closed, it will break- the hinge is connected to the plastic that holds the backing(lid) to the monitor. It will seperate completely at that point , and yeah- it will appear that it is customer caused break. I explained it to the CSR and he said that although he sees the problem- that the only way to assess the problem is to send it in, but of course- he doesnt recommend closing it... Get this though, he did state that I could have it packed up by a shipping company, and if "broken", I could hold them responsible.

At that point, with their POOR customer service and highly honest and ethical CSR.., we will just keep the laptop in its open position- still functioning- and save the $199 to buy another laptop, but definitely NOT an ACER.

I tried to go online to acers online service, and the web site does not work, I called the service line, only to be told it was my fault the battery was bad, and I would have to pay $190.00 to fix it, the warranty does not cover damages that are my fault. This jerk told me I over charged the battery, bull crap, I never charged it for more then 8 hrs. Acer company is crooked, I guess you get what you pay for. This happened 08-24-09, the computer was purchased 03-13-2009 The warranty should be active for 1 year from date of purchase, it states 1 yearlimited parts and labor, the warranty of the battery is 1 year from date of purchase and cannot be extended thru service contracts.

I was out of town on business. I'm an IT Pro and can handle any laptop problem on my own thank god. Well... not so. I was at the hotel and decided to install a BIOS update on my Acer laptop that was supposed to improve a "glitch" I've had since I purchased it. Well... upon rebooting the laptop would no longer recognize my hard disk password. I went round and round with Acers automated phone system because the serial number sticker on the bottom had partially worn off. Finally I get someone in India who gives me another number to call. (1 hr+ wasted). Then the person I get at the second number has no idea what I am talking about or how to fix the problem.

I scoured the internet and found a company that could remove the software. When I returned home, I had to remove the hard drive, hook it up to one of my desktop pc's and pay 50 bucks to use their software to remove the password. Only took me about 15 minutes to do this... but I laugh when I once again know more about their products that they do.

I so feel for the many people out there that have computer problems and depend on others for help. I have been in IT for 26 years and have built and serviced thousands of computers. Acer's support is crap. They should hire some competent people that can truly help with the big and obscure problems.

I called them on 8/1/09 about the cord to my laptop is not working and its still under waranty.He said he was sending one out,I was to send the old one back.That it would take 8 days to get to me.Well its the 14th and I haven't got it so I called back and now there saying I have to send them the old one first.That would of been no problem if he would of told me this in the being instead of me waiting for it to coming.That's not right they lied to me and I've been waiting all this time for it I can't use my laptop till I get the cord.

Purchased the laptop May 2, 2008. The laptop stopped working in March 2009. Acer replaced the motherboard, battery and supply adapter. The laptop was returned in April 2009, and it has died again shortly after the 90 days on the replacement parts. This was purchased for use in a start up business. Unable to operate without it.

Purchased computer on June 27th, 2008, brand new. The computer locked up after a Microsoft update on May 29th, 2009, I contacted the repair number, it said in my warranty book to call the number for the list of repair locations. When I called the first time, they would not speak to me until I had faxed them a copy of the purchase receipt and then they insisted the warrant was only 90 days, so I had to send them a copy of the warranty in the book that shows it is for one year, parts and labor.

During the 15 calls, I have been on the phone no less than 30 minutes to over 2 hours. The techs could barely speak English and would put you on hold and never come back or just hang up on you. Every time this would happen I would attempt to call back but if I did not have hours to spend on the phone with them it was useless to call, I would call and never speak to anyone because they never came back to the phone. Numerous times, I had to do the same thing over and over to my computer, even though I told them it would not work and I had done this before. Each time I did get someone, I would have to start with; your computer is out of warranty and I would have to fax the information them again.

They could never give me the same tech, the only service was to attempt to sell me more stuff, I would ask to speak to a supervisor but they could never take my call and would never let me speak with a supervisor unless I tried the same stuff over an over again. I have worked my way through Level 1 techs, Level 2 techs and even Level 3 techs. I would have to leave messages for supervisors to call me back, it never happened. I finally gave in and ordered $30.00 worth of recovery disks, this took 10 days, then I was to contact them again. When I did this, I was instructed to use the first disk and it did nothing except, and then my cd/dvd drive would not open, unless I pushed a paperclip in it. (They told me how to open it manually) FINALLY!!!! When this did not work, I was given a number to call and request an address for the computer to go to be repaired. This was a Saturday, I had been on the phone for over 2 hours, but finally, if I called back on Monday they would give me the address to send my computer.

I called Monday, and after giving the service request number and going through the whole story again, I was given a second number to call to get the address. I called to find out they had given me a number to a refurbishing business. The gentleman was very nice but advised they did repairs on ACERS but it costs $200.00, they did not do warranty work. Finally I called back and demanded to speak with someone in the customer service, this took another two hours but I finally got through to a lady that spoke English and her name was Patsy, she stated she was a supervisor in the customer service division, I went through the whole story again! She says she looked up my record and said my laptop was out of warranty, an at this point I told her I had been calling and faxing since May, for over a 6 weeks, She still could not get that when I started calling, when the computer locked up and I called the first time it was IN-warranty but I had been put off and stalled until it was out of warranty.

She stated my account showed several calls but I only requested service two times and that was after the warranty ran out? I could not get her to understand, if I did not want service, why would I call, I did not call to check on the Techs to find out what they were having for dinner, I did not call just to say HI, and at no time was I told I had to say the words, I demand service before it would be logged as a service request! She started to tell me the until purchased was a refurbished computer and I told her, I was there when the guy took it out of the box, unwrapped it and registered it! In all the time I had been calling no one had ever stated it was a refurbished computer until, I got the CD's and they did more damage. I requested a letter from her company stating the computer I paid full price for was refurbished but she stated they could not do provide any paperwork of the original sale. I asked just for a letter stating it was refurbished but she refused that also. They wanted to say it was refurbished but would not provide any proof. I finally got sick of her run around and requested her boss. She said I could not speak with her boss; she even refused to give me her last name or her bosses name. How can this be a real company and I call the customer service center to be told they will not give me their names to file a complaint on them. I finally asked to be transferred to the legal division, She refused, she even refused to give me the number, and she said to look it up on line!!!! I reminded her I was calling because the piece of crap computer they made did not work!

Sadly enough when the computer locked up, I thought it was probably just a glitch with Microsoft but the company would never listen to trying to fix the computer, it spent all its time trying to prove the computer was out of warranty even though they had a copy of the warrant from their own manual. What a horrible company, products are poor, tech support is pathetic and the customer service does not exist. I am spreading the word, every chance I get, and I am stuck with a $600.00 paperweight!

I bought an Acer Aspire 4530 laptop from this store back Oct. 2008. First my crystal eye webcam went out and I used it only once, now the keyboard is shot and the mouse pad doesn't even work. Some how the speakers got disolved on my computer because it says that there is no audio device. Now it says that there is also no battery detected. I am taking it back into the store tomorrow and see if I can get it either replaced or fixed. I'd rather have it replaced because I am a college student and need my computer. The man at the store told me that these were top of the line computers and should have no problem with it. At least I still have my warranty I just hope I don't have any problems here on out. I know now to do my research before actually buying a computer and never listen to a salesperson.

I bought my daughter for college a top of the line Acer Aspire laptop. The first year, everything was good. Starting year two, things started to malfunction. First the camera (trip one), then the heat sink/fan (trip two). Since my extended warranty was about to run out, I wanted to have the left side USB ports replaced (not working) and DVD drive replaced. Trip three yielded a non working USB ports upon return.

Another round trip to install current drivers for the USB ports at ACER.They must thing I am stupid. Another boot up, STILL yielded no USB. I suggested back on trip three that the motherboard needed replacement. Back to Texas again. New motherboard this time and new battery. Thought I was done. Five days later-dead-nothing-nada. Back to Texas again. ANOTHER motherboard with new keyboard and battery. I have to be done now, right? 10 weeks with out my laptop so far, and thousands of FEDEX miles traveled . I gave my delivery guy a big smile yesterday with my laptop in hand. NOW the battery will not charge. ACER tells me that the battery is NOT the problem. I will TELL you the problem.

ACER techs are sending out faulty machines without repairing them professionally. I had my lawyer draft a letter demanding a current top of the line new replacement laptop with the same features I had before. Let's see if ACER live up to their name and takes care of me and stand behind their products.

I bought this Acer Travelmate 8210 approx a year ago, and I have had it in for repair 5 times, and they keep sending it back to me with the same Problems, They say it been fixed, but it is not. the Laptop get so hot esp on the right side, and the front, I cant even keep my hand on the right side [Blows hot air] So much in fact that it cracked my glass on the desk I had it on.

besides that the speakers keep going out, and it freezes and shuts down on its own. the newest thing it is doing when you move it, it shuts down and restarts from Factory setting's. I have called and called and do not get anywhere. the calls are funneled out to India, and you cant understand what they are saying. I've asked over and over to speak with a Supervisor, and they told there is no one Available, I've asked to get the Computer replaced, they tell me they don't replace them, they only fix them [what a Laugh]. I am at my Witt's end I don't know what to do.

I even went as far as contacting 1 of the news station's that help out people who have been ripped off. but they said its not a big enough story, even tho I told them about this web site. ???

I bought a Laptop in november of 2007 and in november of 2008 the hard drive went on it. I sent it back and the said they replaced it. In the past few months my computer has been overheating if i use it more than 15-20 minutes and shuts off and will not turn back on for a substancial amount of time. My mouse pad will not work most of the time and the screen contantly freezes. I cannot get ahold of acer repair canada they ask for my snid number and they automatically say my computer is out of warranty and they hang up. I cannot get any further with the store I bought the computer from( the source) they said they cant do anything more for me!

At their request, I have sent it three times to their repair center. Each time it comes back stating there is nothing wrong with it. I cannot get to talk to a customer service representive, only a tech. rep. probably in India. They refuse to honor the warranaty with a replacement or refund.

We cannot connect to the internet. We have tried everything. According to Microsoft, when the Acer Computer Co. purchased the rights to install Windows Vista on this computer, they reconfigured Windows Vista to "fit". They deleted neccesary programs. And now the Acer Computers want me to pay for a problem they created.

I purchased an Acer Notebook Aspire 6930 for Christmas of 2009. 2 weeks later I started havin black lines on the screen. I returned it to Best Buy and was told it was a warranty issue because I was 2 days passed their alloted time to make a return. It has been sent off 4 times and I still have the same problem. The don't want to replace only repair it. I've had it 6 months and out of that time they've had it at least 3 months. I would not reccomend to buy any Acer product or purchase from Best Buy because neither will stand behind the products they sell. I purchased a lemon but it seems that lemon laws apply only to cars. I spent a lot of money for something that is a piece of crap.

Customer service from Acer is terrible. The people you talk with (I wont call them customer service reps,because there is no customer service) cant speak or understand English.

We purchased an Acer laptop for our son for college. The computer was puchased in 08/08. By 11/08 the disk drive wasn't working. We called and got a return #, but my son was afraid it would not be back in time for schoo. It was a repair that could wait. In the mean time the computer developed another problem; the screen was freezing.

When his semester finished, we called back to include the second problem on the return, somehow the person we talked to only reported the screen problem, because we shipped the computer to them and only the screen problem was fixed. I call them when the computer came back and they said that they found where we had called about the disk drive. They told me that they would give me a FEDEX number to have the computer shipped back to them;one catch I had to drive 90 miles one way to a special Fedex 3rd party shipper,because that was the only place the number worked, it was a fake FEDEX shipping number. So needless to say the repairs cost the price of 2 shippings on our part.If you get a FEDEX number from them make sure that it is all numeric and no alpha or special char.

I loaded the laptop at radioshack to see if they fixed it and it was stilll in safe mode. So they never fixed anything. when i loaded it ,when I opened the laptop it pieces if the laptop were barely falling off. and also the monitor was sticking out it the screen. I didnt bring it in like that. They need to repair it to its laptop specifcations. Or replace the laptop at there cost.

Acer sold my a netbook without recovery cd's , my netbook became unbootable one day, black screen nothing you can do with it, tech support said my warranty doesn't cover anything but the hardware, they then sold me a recovery cd, got the cd and it didn't work they refused to help me any further after that,several times over and over they would say in there responses, please put the recover cd in your external drive and follow the directions. I came to the conclusion that i have a 1-year warranty from a shifty company and a netbook i can use as a door stop only.

my acer notebook has given me tremendous trouble being a student i purchased this notebook with my money and since then i have been facing problem with display speaker and battery the service center people dont change my battery pack please help.

Acer sold me a defective computer without the recovery disks. I purchased the recovery disk and they were defective as well. ACER refused to give me my money back and then laid the problem on my shoulder. I want my money back.

Bought the computer in January. Noticed that the computer would not boot up on occasion and I also noticed that it would change the font when I was working on a manuscript. Often it would not connect to the internet despite a good signal. Then 6 months after owning it, it crashed. Took it to the computer techs at Staples where I purchased it. They said there was nothing they could do and I would have to contact ACER. I choose not to because considering the postage and time I would prefer to put invest in a better product. I lost over $700 because of this Acer 1 defective item.

I bought an Acer laptop about 1 1/2 ago. At first the computer worked fine, but ofcourse started to malfunction almost a day after the warrenty was up. The computer shuts down for no reason. Gets hot!! At first I thought it was spyware etc. but I had firewalls up and top notch software that worked on other computers just fine. It is extremely frustrating to be in the middle of a project or even surfing the web when the computer suddenly shuts off. On top of that the "oh so powerful" battery hasn't worked since about 6 months of having the thing.

Now there's a short in the power cord because the computer doesn't recognize it is plugged in. I mean really. What a dissapointment!! This was my first laptop ever...I paid $600 for it....That is a lot of money to be paying for crap!! Acer did not live up to their promise. I have been considering going to get it fixed but the cost isn't worth it. I will never buy an ACER again!!

I have had an unsatisfactory experience with acer customer care. My laptop is an absolute lemon and has had everything replaced exept the physical case and screen and I still have minimum 10 crashes per day, over 1000 blue screens in the past month. They want to continue to repair it, If it was themselves owning this garbage (computer) would they accept anything but replacement?

2 of the 5 so called customer care that I had spoken with indicated that replacement would be the only option and that replacement does happen. Why does the "corporate customer care " person say that this is not possible and that in the warranty agreement it only states that repair is the only option!!!!! I am extremely dissatisfied and my personal business is suffering because of this. I need to show my clients illustrations on my laptop, how can I do this when it won't start or it crashes in the middle of an illustration. When asked to speak to a supervisor of her department she said that they don't speak with customers only her equals in the department do so. I asked her to put me on hold and speak to her supervisor, she refused. She then said if I want she could have someone call back but it would be 1 business day. I asked to be transfered she said she cannot do that.

I need help!!!!!!!!!!

I bought a laptop, Acer aspire 6920 about 6 months ago. After turning on computer, it would lock up, i would have to power down. After many power downs, it would do a repair recovery(bad thing)i would lose everything,since it would do a fresh comlete re-install.Well after time, it got worse etc freeze ups, random shutdowns,reboots,blue screen,...i thought i had major problems after researching and learning of people who had similiar problems and what Acer told them..from bad hard drives to fried mother boards...

i thought mine was on the way out too...it got to where my laptop wouldnt hardly even boot up, it would just power up the go blank, no HD light flashing at all...it would take me 15 minutes to finally start up...(dont accept repair, just start windows normally)it will start...finally it wouldnt boot at all......My solution to the problem it to take the back cover off reseat memory and hd...leave cover off and power on....To my suprise it worked,it bootd up.Well i screwed the back cover on and went to power back up...OOPS,wouldnt boot, same thing...so took cover off again....powered back on, it booted up...Yeah..put cover back on and tightned screws...powered on....no boot.hd light flashed the blinked off...Damn...cover off again...powered on...it booted up..left cover off...powered down...then powered up...it worked...did this a dozen times worked no problem...left the screws out...

and it has work =ed fine ever since...i think it has something to do with the screws and them being torqued down...try taking cover off, re-seat memeory and hard drive leave cover off, power on...this might not work for some, i dont know, but it has been working for me....i had freeze ups, random shut downs and reboot, the BSOD, file dumps...try this before shelling out big bucks to Acer

I purchased an Acer laptop at a local Office Max in February of 2007. I have had to send my laptop several times for repair to Acer repair centers since I first purchased the laptop. The laptop kept heating up, turning off automatically in the middle of work and I had many many problems with it and continue to do so.I have had the motherboard replaced, cooling fans vacumed, hard drived replaced,and video card replaced. I continue to have problems with this laptop like as soon as I received it back from them only for two weeks did my video card work.

Once again it has gone bad. My laptop stopped working after turning off several times on it's own and components stopped working. I decided to install a free Windows Vista CD that was an offer I received when I purchased the laptop. My laptop now works but the video card is still no good and a few keys on my laptop still do not work and also my flash memory card slot do not work.

This is very stressful and a big headache. Because of all of these problems, I missed out on alot of school work I needed to complete and inconveniently had to go elsewhere to do (which is sad because this was the reason I purchased the laptop to begin with). The customer service reps mostly are from foreign countries with thick accents and it's very hard to understand then or for them to understand you. I would not recommend an Acer computer to anyone.

I paid $1200.00 for this laptop and it was totally not worth it considering I have 3 kids to look after and a part-time job while going through school. I ever there is a lawsuit against Acer, I definately will speak up and want part of it because they apparently know that they are scamming consumers with cheap laptops made up of cheap components.

I have an Acer notebook that is less than a year old, it has failed 5 separate times, and the repair facility in TX is useless and corrupt as other posts have suggested. Loss of shipping costs = $150+, loss of use, aggravation.

i purchased acer laptop aspire 5100 16 months back. The laptop used to get so hot that i have to get a cushion before placign it on my lap. Battery hasl always been a problem for acer with it lasting for just 20 mins. Within 16 months my motherboard has turned down bad for no reasons. And the lower case broke open. The company does not even maintain spare to replace that. Guys!! My advice to you. Please dont ever purchase a acer laptop. Its the worst laptop with the worst service.

From the day I received the monitor (Acer AL2324W) it really did not work right, but it was tolerable, and since it'd cost $50 to ship it back to Tiger Direct, I decided to live with it. 6 months later, it developed serious problems. It would show the screen saying No Video Signal when windows were open and working. It would reset with on/off and work for hours, but eventually it failed altogether. Half a dozen calls to tech support asking me to do silly things that couldn't possibly resolve the problem, they said to send it back. I did, which cost me $50. They fixed it and sent it back. It lasted 1-3 weeks and developed the same problem.

I called Customer Support, they said to send it back. I sent it back, costing me another $50. They fixed it and sent it back. It lasted 1 to 3 weeks and had the same problem. By now it was clear to me, this is a problem with this model. They had me ship it back, which cost another $50. This time, they junked my monitor and sent me a refurbed monitor of the same model. Just as with the new one, the day I received it and plugged it in, it did not work right. The video signal was scrambled but after warming up, would appear good. I figured this is as good as it gets with the POS monitor.

This time it lasted a year or so before it also died. Honestly, based on this experience, I would never buy any monitor again from Acer. And after reading the reviews of other Acer products on this site, I'd never again buy anything made from Acer. In fact, until the day I day, I will tell everyone I come in contact with never to buy Acer. I have never been so thoroughly dissatisfied with any product in my life.

Bought Acer Aspire 5515 in Feb 2009 and on May 2, 2009, it would not bring up Windows. There was power but nothing happened. I called customer service on May 4, 2009 and after two hours on the phone turning it off and on and pressing function keys nothing worked. I was told it was a software problem and I should recieve a system restore recovery disk in 3-5 days. It has now been 7 days and NOTHING. I again called customer service and got absolutey nothing. I will never buy another ACER and I will tell everyone I know about my experience.

My daughter saved for a long time to purchase a laptop computer (I am a single parent and a teacher and cannot do it for her). She decided on an Acer because one of her friends on the debate team had one and she liked how it functioned (his was fairly new). Well, she had the computer for approximately 14 months and about a month ago it ran so hot that withing a very short time (minutes) the case backing warped so much that the battery won't stay in. Can't get anything out of Acer since it is past warranty. Any repair would cost more that the cost of a new computer. I just hate the fact that she saved and spent the money for what didn't last much more than a year. Will NEVER purchase another Acer product.

My husband bought a lap top computor from GOOD GUYS store in Traralgon last Aug. 2008. Followed set up procedure in enclosed manual then attempted to log in. Computor would not boot up!!! *Have had it back to store who tell me a password is locked in BIOS & needs to go back to ACER to get it back to original settings.

*Have been trying to contact ACER on phone since then & can never get thru. Always a waiting queue of over 30+ calls!!!

*Went back to GOOD GUYS who offered to help contact company. They got thru for me after waiting on hold for over an hour & explained problem. ACER stated it would cost $129 & they would need to collect it themselves BUT won't accept complaint unless owner calls & lodges problem with them.

*This is an item I bought from Good Guys & have never been able to use since the date of purchase 27/7/2008.

It is now MAY 2009.

* I work shift work & do NOT have the time (let alone the money) to wait on hold for over an hour to lodge a problem they are already aware exists.

*I am prepared to pay the cost of $129 to have it fixed BUT need to be able to contact this company somehow.. This is rediculous!!!!!

Acer 5100 - I own four Acer 5100s all of which failed near or just out of warrenty. One machine which failed within warrenty was sent back five times for "repair", and subsequently Acer refuses to address its problems as it has "taken too long". So with thousands of dollars in worthless laptops I keep watching for some kind of announcement by the company or others on reparations, while I work with state legislators for a "lemon law" for defective electronics purchases.

Acer 5100 - I own four Acer 5100s all of which failed near or just out of warrenty. One machine which failed within warrenty was sent back five times for "repair", and subsequently Acer refuses to address its problems as it has "taken too long". So with thousands of dollars in worthless laptops I keep watching for some kind of announcement by the company or others on reparations, while I work with state legislators for a "lemon law" for defective electronics purchases.

after 6 months the computer froze. i ran all the programs to restore it, repair it and fix it. nothing worked. i now have part of it running but several programs still will not respond. i've contacted acer and all they said was it wasnt under warranty. I built my last computer so im not completely stupid when it comes to computers. but acer products and the company suck.

We purchased two Acer laptops in 2008. Immediately this Acer Aspire (7720) began to make horrible fan noises and to overheat constantly. The second Acer (6920G) had a non-functional dvd burner installed, and no way to create a restore file or save any information off the laptop. Both also had improperly installed hardward, from uncloseable access ports, to badly installed keyboards which would cause the laptop to shut off if you used any keys like G,H,J, V,B, or N.

We immediately contacted our so called support technicians, and began a several month long oddessy of unanswered emails, form replies, finger pointing, and just plain bad advice. Eventually we caved and sent in both laptops separately. Both came back eventually with no discernible repairs accomplished, beyond a vacuum clean of one of the fans, and a swapping out of high end components for cheaper ones. Even though we began the process right after purchase, Acer managed to stall long enough for our warranties to expire, all without resolution of the problems at hand. Most problems could be solved with a recovery disc, if the burner worked, or a copy of the windows platform, which we were never given because it came pre-installed on the laptops, and we were supposed to copy it from there!

According to the technicians we must have somehow caused all these problems. When did we have a chance to do that, it came out of the box broken, and they managed to string us along just long enough to be forced to now pay out of pocket for anything that needs to be fixed, which is now everything. I may go back to the dinosaur computer I retired. Its huge and slow, but all the parts work all the time. We got zero help from any level of the Acer company, whom apparently consist of chimps trained to be low level janitors with only a dustbuster for a toolkit.

If your keyboard and mouse stopped responding, this is an issue with the south bridge. Acer knows about this issue, but won't repair, it is happening to their 3000 and 5100 series because they use the same logic board. For now all we can do is not recommend Acer computers to no one as their service is the worst I have seen in the market.

Computer hard drive crashed in the first two weeks from purchase. Dealing with customer service is the worst I have experienced. After getting back, still freezes, and now tha Cystal Eye does not work and the fan motor is grinding badly. Do yourself a favor, and DO NOT BUY AN ACER of any kind. They may seem like a bargain, however I my opinion and experience it is not. Agian, DO NOT BUY AN ACER. Trust me on this.

I purchased my Acer Aspire 5000 some 2 1/2 years ago. It worked OK until I started having trouble with the power connection. It would short out, I'd jiggle the cord and it would be all right for awhile, then short out, again. Now it won't connect to electical power, anymore, at all. I've been to the Acer site, and I can't even find a Contact Us connection. From what I've seen on the Web, many, many Acer customers have had the same power problem, and Acer wouldn't honor their complaints. Evidently, if the waranty has run out, then Acer isn't to be blamed for manufacturing a VERY defective product. Well, my patience has run out, and I'll never buy an Acer product again. It's simply throwing money away.

I purchased an acer in January 2009 did not recieve it until the middle of feb 2009. On April 1st, 2009 my Nvidia graphics went bad. I called the company and they had me reboot the computer to factory settings. Which gave me a black screen with a blinking cursor in the upper left corner. They sent me the disc via fedex I received them on the 10th of April. Installed them to the point I received the message Recovery 32 file mismatch.

I called the company back up they told me to download the OSI file did no good. Call them back was told that the hard drive was bad. I replaced the hard drive myself with a brand new one. Still get the same error. Took it to a computer programmer and got more information on the error. The error is boot agent for nvidia graphics when you do the search for that error you find it is the motherboard not the hard drive at all. I spent money on something that was not even bad in the first. The programmer put my hard drive in his computer and it works perfect.

The company told my husband and i both that it would take about 5 weeks to get my computer back. I had no problems with my computer until i played one of the acer arcade game that is on the computer. I am a very [upset] comsumer. I am spending about 1700 on this computer and it is [bad]! I will not recommend or buy another acer computer.

There was no damage done to my computer. After talking with several people in tech support and getting no where but being told what all I did to mess up my computer. There is clearly no visible crack on my computer screen but they say when you power up my computer that it shows that it is cracked. After reading all the complaints I seen on consumeraffairs.com I am now sure that the company is doing whatever they can no to replace or repair my computer at their expense. I also spoke with Diane(badge # 25557)who misled me to think she was in the corporate office. After many questions she finally stated she was a corporate customer care rep. When asking for the corporate number she told me they were not open and they would only refer me back to her. I told her I would call them when they opened. She then told me that she didn't have the number for the corporate office but I could look the number up on the internet. I am so frustrated with acer. My company offers this company as their computer purchasing agency. Offering discounts to employees if we purchase a computer from acer. I am now going to take these list of complaints to our representive and let them know that acer does not stand behind it word and does not have any sympathy or compassion for the consumer. I now have a worthless computer and a worthless warranty. Yes I am most definitely interested in a class action suit. I feel this company is about taking peoples money and doing whatever they can not to honor a warranty.

In January 2009, I purchased a all in one Acer desktop from walmart, 3 weeks later the internet stopped working, I called the cable company and the reception was fine so it had to be the computer. After looking all over i finally found a customer service number for them via internet. The first representative that i spoke with told me to use someone else's computer and download an application that will update my system and fix my problem, that did not work. I called back again and I was given a series of troubleshooting, which also did not work. I was told that they would send off some disks to repair my computer.

Over a week later I received the disk and when i called for help with the usage of it, i was told that i was suppose to have received two instead of one. So i had to wait another week. When I received the disks and tried to restore my computer, it failed. I called Acer again and was told to ship the computer to the repair center in Texas. I got frustrated and decided to return the computer to Wal Mart, when i got there it was a month after i purchased the computer. Walmart had a prior 90 day return policy on electronics, my receipt had no time restraints on it but i knew of the 90 day policy. I was ready to exchange the computer for a different brand however i was told that walmart now carried a 14 day policy and that i was past that date.

When i asked to speak with a manager I was told that all that they would be able to do is to look if they could replace my computer with another of the same kind, but of course after looking they didn't have anymore. After being stuck with this useless computer I decided to shell out $30 of money that I don't really have to waste being that i am a full time college student and am not currently employed, and send the computer to Texas, however about a week later, today, i received the computer back with the box damaged and a small piece of it broken off with a bright yellow sticker saying that the computer was refused due to improper packaging.

Now I am furious because i sent the box looking like new, and it comes back to me looking like someone was using it for Soccer practice, I also bubble wrapped the whole inside of the box incase it got thrown around in the mail that it would still be safe but the repair center didn't even bother to look, they just refused it as if i just have a money tree and i have money to waste on their horrible computers and worst customer service. They would like for me to resend the computer, which i would have to shell out another 30 bucks, meanwhile I've been paying for three months of internet service and I don't have any computer to use it with. Both Acer and Walmart are horrible establishment and I hope that they will go down with the recession, they are useless.

I am wasting money paying for the internet and not have any computer. I also wasted money paying for the computer and for the shipping. I am inconvenienced because I have to stay back in school to use the computer lab there or I would have to bother other people to use their computers. It is very unfair!

I ordered the Acer P243w monitor at the end of January 2009 off of Newegg. It broke a little more than a month later (would not turn on) so I sent it to Acer Repair on my dime. 3 1/2 weeks later I get it back. I just get the monitor back, and it won't go to it's native resolution of 1920x1600 anymore. Acer wants me to send the product back again, for another 3 weeks, again on my dime (for shipping). I find this ridiculous. I have never had such a horrible time regarding a piece of computer equipment in my life. Acer refuses to let me speak to a manager and refuses to send a new or refurbished unit as a cross shipment. I feel like a powerless victim here.

I am unemployed and attempting to do various programming projects via consulting. I bought two of these monitors because having dual monitors speeds up software development (it's next to near impossible to write applications on one monitor). Due to the one constantly breaking, I have had to miss project deadlines. Also, paying for the shipping each way is costing my money I do not have. Acer doesn't care about my plight at all! Also, when I get my monitor back from them, it has physical damage to the chassis on the unit (scratch marks). I paid over $300 for this item!

Well, I purchsed an Acer 6920 laptop on May 15, 2008 from Circuit City. Last night I when I turned my computer, 4 hours later I unable to boot it back up. I also noticed that the bluetooth button is now lit. It was never on before, and I am unable to turn it off. I have read numerous post about the Acer laptop's motherboard crashing.

The problems that I am experiencing sound identical to many other post. When I turn on my computer, the Intel screen comes up for 2 seconds. Then it immediately goes to a black screen and displays the message: Check cable connection! Exiting Intel PXE ROM. Operating System not found. It remains in that state until I turn off my computer.

I have read where these complaints were presented to Acer and the consumers are told to ship the system to Texas. That is the same response that I received. I also read the horror stories of how the computers were still in a nonfuctional state when they returned. I spent $800 on my laptop less than a year ago and now it is useless. My warrantly is still good until May 15, 2009.

My wonderful husband did a lot of on line research about Acer after seeing a co-worker at a trade show using one. He got me one for my birthday so I could office anywhere I am. We are Realtor's and we own our own brokerage. I also blog (a lot) and I like to be able to do that from anywhere.

We bought it on November 29th, it arrived the first week in December. In about 3 weeks instead of powering up to a red, white and blue MSN home page, I got orange, pink and green flickering colors like a laser light show. If I were prone to seizures this could trigger one. I called tech support they had me completely do a reprogramming of my entire Acer Aspire 1. That lasted 6 hours when I had the light show again.

I called Texas and they told me I had to send it back. $36 later it was on it's way and I was very sad. All I got from them is confirmation it arrived. 2 weeks went by and I called them. It seems the replacement parts they needed were on back order. That is all they would say. I was reminded they were still within their 14 business day turnaround. I put my husband, the bull dog, onto them. He was very nice and and he patiently explained our concerns and he got a better answer. It seems my entire screen needed replacing, and I was listed as a critical repair - amazingly I got it back 5 days later.

I turned it on and it worked - I was thrilled to have it back. I was blogging on it from my living room when the entire screen went black. I called my husband he suggested it could be that the battery was not properly charged, so I plugged it in. It came back on. I had a feeling though that this was one more problem. I was right. It went dark and we went on line. We did the BIOS download ACER recommended but it did not bring my screen back. They sent me a Fed Ex pick up and again I got the email confirming the arrival and here I sit - no news is not good news.

I have not had a new notebook in perfect working condition since purchasing it other than the first three weeks. That means I have had 3 months of actual downtime in the 3.5 months I have owned this piece of you know what computer. I would never recommend an ACER of any kind - there seems to be a big problem here and they do not care. I talked to a local technician here in Florida and he told me it is probably the mother board. How the heck can that happen?

I will never send it back there again, he told me he could have fixed it in a day or two and I would rather throw money at it then ever send it in for warranty work again. ACER should be helping us, I twitter about them as often as I remember too. The absolute truth is an absolute defense and I have a non-functioning piece of you know what computer.

In December 2006 I purchased an Acer Aspire laptop computer(M#5100-3123 S#LXABHOJ0376390938D1601) from The Source in Clarenville. Approxamately 14 months later I began having trouble with the laptop locking up and the screen going black.

About a week later I lost all function of the computer. I contacted The Source and was told it was out of warranty and I would have to pay for service. I sent it to a technician and was told the motherboard was gone. Dis-satisfied with such an outcome I contacted Acer via e-mail and was told the same. I would be charged $500.00 against my visa until the problem was determined. By now I was becoming very frustrated. I decided there was nothing more I could do so I gave up.

A couple of months ago I was speaking to my brother-in-law and was explaining the problem to him and what I was told by the other technician. He thought it was strange so he took a look at it for me.(technician also) Sure enough, he confirmed the motherboard is gone and I may as well scrap it. To my suprise, about a month ago I received an e-mail from Acer stating that my warranty will soon be up and I could purchase an extended warranty for X number of dollars. I took the liberty of replying to their service dept. with the model number and serial number to have them confirm warranty and I explained my situation. They replied back that my unit is in fact out of warranty.(unfortunately I have not kept any of these e-mails as I thought it was futile).

Today I was speaking with a friend of mine and the topic of computers came up. She started to explain a problem she had with her laptop. Through the conversation, I found out that she has the same model I have and the problem is exactly the same and it happened in about the same amount of time after purchase. I am very curious how many more are out there like this who may have given up and tossed thier units and if you have heard of such a problem.

I bought a Gateway tablet pc in Jan 08. It arrived broken. After three months of horrible/criminal service, I placed a dispute with my cc company through which I had made the purchase, against the service that had not been provided Jan-Mar 08. Gateway eventually declared that the refurb tablet was unrepairable, so they were required, after SIX MONTHS, to finally offer a replacement, as stated by their own policies. The Gateway corp exec I worked with placed the order-- proof of purchase are not provided for replacement equipment. My cc company reached a decision of the dispute and awarded me a full credit for the service not being provided. However, Gateway claims they provided me a refund for the defective product-- I never had any obligation to pay Gateway a dime, so how could they have refunded me anything? Four months later, the replacement required servicing. It was a simple fix: pop open the case, plug the LCD cable that had come loose back into the motherboard, possibly provide soldering to secure the connection, and reassemble.

I sent the Replacement in 12/8/08, where it sat for TWO MONTHS supposedly waiting for a part that was on 'back order'. Somehow the tablet ended up in an Acer service warehouse, because Acer bought Gateway. I got a very unpleasant, accusatory phone call from an Acer exec demanding my proof of purchase-- which Gateway does not provide for replacement equipment. She then called me back the next week, telling me that my account was fraudulent and that, not only would they not be honoring the warranty I paid for to repair the minor problem, but they would not RETURN the tablet, fixed or otherwise. She informed me that they were going to tear the tablet down for parts. She gave me no time to defend myself, accused me of lying about the EXISTENCE of the Gateway corp exec who had ordered the replacement for me-- and then bullied and character assasinated me when I fought back. She refused to have the tablet pulled until the dispute was settled, claiming that because they said I was not the owner that I had no say in the matter. She gave me less than 24hrs to fight back-- very much aware that I work graveyard and had to sleep, and then work, before she was due to call me back. The next morning, she did not call me first thing as she said she would.

I contacted my cc company and they are in agreement that they gave me credit for service not provided in the early months of 08-- at no time was there a discussion about a refund for the product. I liked the product. I merely wanted it FIXED or REPLACED. I then called Gateway customer support to attempt to have someone there pull the tablet off the service request, whatever, that had kept it in their warehouse. The customer service agent informed me that the tablet had just had that part order cancelled, and the tablet was now on the table being DISASSEMBLED FOR PARTS. The Acer exec had yet to reach me to discuss the situation. When I called her to demand an explanation, she accused me, again, of lying, of deliberately withholding information which was none of their business despite email proof that I had in fact given the Gateway executive all the information she might have needed.

This Acer executive was not interested in resolving the situation. She is a bully. That's why she was hired, I'm sure, to bully customers into submission and to steal their property for parts and hope they roll over and play dead. She was rude, she was willing to change her story at a moment's notice when I called her out on Acer/Gateway's own policies, she slandered me, and then stated that I WAS LUCKY TO HAVE ESCAPED WITHOUT CRIMINAL CHARGES. She was not interested in hearing my story from the moment she first called me. Considering how long my tablet was stuck in servicing just this last round, I am quite certain that someone had already taken parts out of it, and this behavior was to cover that up. Acer/Gateway, in short, stole and destroyed my property, and then accused me of fraud to try and shut me up.

They destroyed my tablet. They dismantled it for parts, so there is no way to recover my property. They will have to replace it, which will cost them more money than had they held the tablet until the issue was settled. They have ruined my confidence with their company. It took them six months to provide the service and product I paid for and to replace the product that was defective the day I received it. I am now suspicious that they will ever honor my warranty should they be forced to replace the property they stole and destroyed.

Gateway/Acer seems to have a pretty deplorable trackrecord when it comes to honoring their own warranties. I continue to be made physically ill when forced to deal with Acer/Gateway in any shape or form, not to mention the emotional turmoil I have been put through, and am continuing to suffer, since the day I unpacked the original defective product and had to enter this consumer nightmare.

My damn acer is mess up dammit I wanted a computer so fast and now look it doesn't work I bought mines on 2-20-09 and had to take it bak on the 21 22 and 23 like come on man they are not doing nuttin bout it

The hard drive and the screen is all black with white letters

I bought my Acer Aspire 5570Z in Feb. of 2007 and I contacted Acer Tech. Support 7 months later for a minor problem. I was told my warranty had already expired and when I argued that I registered my computer the day I bought it on their site, they still wanted me to fax a copy of my reciept to them. Of course I had misplaced the reciept and they told me I had to pay them just to talk to me.

On Feb. 19, 2009 my computer showed a blue screen that said windows has shut down to protect my system from damage with a lot more information. I then shut my computer down and removed the battery and power cord and held the power button down for 20 seconds and turned it back on. The Acer white screen appeared with press F2 to enter setup at the bottom left corner. I pressed F2 to enter setup and set the system back to default, pressed F10 to save and exit. To make a long story short, I contacted Acer Tech support by phone and was told that it sounded like my hard drive was corrupt and they basically could not help me without being paid since my warranty was up.

I hung up and done some research on my desktop to find that I could not even start my computer in safe mode, or even do a system recovery since my Operating system does not show up and states it can not be found. I recieved an error code of 4104 by pressing ALT and F10 at startup. When I turn my computer on and press nothing, it just comes on and turns off repeating the Acer white screen over and over.

In August of 2008 I had to buy a new computer. In December of 2008 we went out of town for the New Year and I shut my computer down. On returning I turned my computer on but it would not boot-up. I contacted support and they had me try several different things. Still nothing. At this time I was instructed to send my computer to the repair center in Temple Texas. I got my compuer back about a week later and the results were that no problems were found and they set my computer to never sleep. I hooked my computer up and turned it on. NOTHING. After several more attemts, FINALLY got it on. Could not access any sites. PROBLEM: Certification errors.

Called Support and Repair again. Had me try a few things. Result: Send it back in for repair. About a week and a half later computer came back. Problem: mother board was bad. Replaced and sent back to me. Computer works fine. I called Acer AGAIN. I sent my computer away with Vista Home Premium and it came back as Vista Business. They said I should have no problems with it. My computer came up a couple weeks later with a pop-up. Must activate windows or computer will shut down. clicked on details and it says registration key is already in use in another computer. When You buy a new computer it already has a registration key built in.

They took my registration key out put one of theirs in but did activate a new key. They tell me I have to buy a new key. I told them I should not have to buy a new key as this was a new computer when I purchased it. I have tried 3 times to contact the Home Office of ACER but have not recieved a response to date. As of this date I now have 15 days to activate my windows or it will shut my computer down. It is now 2-18-2009.

I will not have access to my computer in 15 days. I pay all bills and do reserch on this computer. I do not have $500.00 to spend on a new computer every 6 months.

I am writing to find out just who is interested in a class action suit and who is not on many forums I have traveled to in the past 2 weeks trying to find out what is wrong with my Acer Aspire 5100. I have since discovered that it is a 60% chance that it is the Motherboard, and a 20% chance that it is the Graphics card, and a 20% chance that it is neither of those and is something else. The problem with the something else is that it will cost me $60.00 $200.00 just to find out what the actual problem is. Then it will cost me another approx. $450.00 to fix it if it is either the Motherboard or the Graphics Card since the Graphics card is part of the motherboard which means the motherboard needs replacing either way. And of course since most all of the hardware components are integrated in the motherboard, that 20% chance of being something else is probably going to be something else on the motherboard anyways.

Age of Computer: 1.5 yrs. (purchased in Aug. 2007) Symptoms: 1 long beep, 2 short beeps, does nothing else, will not boot up at all. Actions Tried: Searched for almost 2 weeks straight to find hundreds of people have posted on the internet with the same or similar problems, many talking about joining a class action suit. Put in a ticket to Acer: Responded with the - *pull out the battery, unplug the power cord, hold the power button down for 30 secs, plug the power cord back in, wait for boot up, put battery back in* This is what most of the posts on forums suggested so I had already tried it, but tried it again just for posterity. This failed completely as it never booted up. Acer's Suggestion: Send it in for repair at a cost of approx. $450.00 as it's most likely the motherboard that needs replacing.

PROBLEM: I spent $600.00 on this computer less than 2 years ago. I have read hundreds of posts on various forums that claim this exact problem as well as hundreds of posts with similar problems, all spanning dozens of Acer Notebook/Laptop models. BIGGER PROBLEM: The posts mentioned above have stemmed all the way back to the year 2005!! BIGGEST PROBLEM: Why are we having to pay for a machine problem that is obviously not user error or just a lemon part! This is an ongoing problem that Acer has not bothered to address to fix and those of us out of warranty for a very short time are basically expected to forfeit not only the cost of the Laptop, but also expected to pay to repair an ongoing problem that shouldn't even still be there!

RESULTS: I am looking to start a Class Action Suit against Acer for the above mentioned problems. I am not sure yet how to even go about this, nor do I have any information as to what will happen, could happen, or if it even CAN happen. I only know I am going to look into this matter and start one if at all possible if there is enough support (people also looking to do something about their loss of computer and money invested).

I brought an ACER ASPIRE 3100 NOTEBOOK 14 months ago from QVC & it has conked out already. The motherboard blew out. I know this only after carefully troubleshooting it & determining it wasn't the battery. Just to make sure I was correct in my asumption; I had a friend who's a licensed computer tech. check it out & he came to the same conclusion. Motherboards are very expensive ($234 & up plus that's not including the labor), so its not even worth it to fix it.

I feel really bad because I'm a single parent an money is hard to come by especially these day. That was $800+ dollars down the drain. The strange thing about it is that it conked out right at 13 months, right after the warranty was up. So I didn't bother contacting them, but I do have my receipt in case there's ever a class action lawsuit. Had I seen this website first, I never would have purchased an Acer notebook.

I think its a shame the way they (ACER) are ripping the public off; I read some of the stories on this site & think its more than coincidence that so many people had & are having problems with their Acer notebook too. I'm sure there's more but they just don't know about this website. (I just found it today myself). My advice for anyone looking to purchase a laptop, MAKE SURE ITS NOT AN ACER.

This has put a mental & financial strain on me. I'm already living below poverty which is why l purchased it from QVC so that the amount could be broken up in 5 payments. I have a son who's in high school & really needs the computer to help with his school work. Plus I need it too. This has brought me down because l can't afford another computer right now & my being bipolar has made it even worse. l'm also worried that my son who is a good student will fall behind in his grades & won't be able to rise above the poverty level. Just thinking about that causes me many sleepness nights.

This has really upset me. My acer Aspire 5570z is a year old. I have had to have it repaired twice now. First time the hard drive died. That was replaced with no problem, except the company did not tell me they should ship the part out and I ship the burn out hard drive to them. A third party informed me about hat service. The second time I had to call because my windows stopped working and the Acer disk would not work so, I called the Acer number which is in my cell phone. II was told they could not help me and since my warranty was up I would have to pay for any help that i received. I now use free-wear, UBUNTU.

Now my Third problem, My DC Jack or is it called a DC port is not working as it should. It will not register the adapter, thus it will not charge my battery. I had the cord cheeked out by the Geek Squad. I then called called the company to find out if there had been a recall based on the number of internet hits for this problem occuring with Acer Aspires. I was told it would be 500.00 dollars to repair. That is more than the computer is worth. Thus I had to find a person in my area who would touch this issue and most companies would not touch it with a 15 foot pole.

Thank you for your time I hope you can get back with me so that sometype of justice can be done. It makes no sense folk want us to spend money but they are willing to sell us crap and think thye should not tank after providing poor craftsmenship. I spent about 125. dollars to have my laptop fixed. They is way less than the price of 500.00 given to me by the company. I made the call on my cell phone so I have a log of having called the company.

I purchased a Acer Aspire L100 desktop for just over $1000.00 for the package. A one year warrenty. They must know how long they will last because 18 months later it is junk. It has the classic symptoms of not booting-up. I took it to a repair shop and was told to purchase another computer, repairs would be more than it is worth.

Acer support was worthless, even after forty five minutes on hold.

We purchased an Acer notebook on 1/29/08. It seemed to work fine, until one day in November I tried to turn it on & it would not come on. I called the Acer # & was told I would have to send the notebook in. I did. It took several weeks to get it back. When I tried to use it after the repair, I found the keyboard did not work & it would not power off. I called Acer again & was told I'd have to send it back (This was the same day I got it back. I did not even get to use it), so I sent it back again (at Acer's expense this time)

After several weeks again, I got the notebook back. When I used it this time, every time I type a word with io in it, it prints io7. I waited till after the holidays to call Acer back and in the meantime the sound does not work now. When I called this time they told me I have to send it back again! But to make matters worse, the 800 # that I was given to call is automated and when I put the serial # in the computer told me that I was out of warranty & they could not help me and eventually hung up on me with no other optio7ns. I am very upset. They are not willing to replace the computer and I do not have any confidence in a repair that they make at this time.

We use this computer to do all of our church work on. When we have to send it off, it is a great inconvenience. We bought a new computer to avoid this problem and to update the old equipment we had. Thankfully we did not get rid of our old computer. I still am having to use it a lot, because the new one is not dependable.

cannot get to mail or get information on my laptop as the sn does not seem to be recognized. first touch of the laptop, opened it up all shiney and new installed my anti virus, run it and had a number of viruses, managed to get them quarantined and thought i'd play it safe and just go onto acer arcade/ gamezone to play a few games. run the scan again and lo and behold i now have trojans and other viruses. re-installed the platform to factory settings as there was no way of getting rid, but when all was done the viruses that i started with when i opened it had returned.i have now had my laptop for 2 months and have only managed to use it for a day.

now my laptop full of i don't know what has a mind of it's own and cannot be used without first running many anti-virus scans.

My oldest dtr. bought an Acer for her younger sister July 2007 online thru Best Buy. Less than 2 wks. the hard drive crashed. We received a new one, but the 2nd is a bad as the first. Best Buy Geek Squad has had the computer in for repairs more than we have had in our possession. This last event began Nov. 29, 2008. We still have not received it back. Geek Squad has been no help, no has Acer Tech support. We have spent more in repairs than the value of the machine. We would like to have our money back and return the PC. I am using an Apple PC right now. I will never buy another Acer nor anything else from Best Buy!

I work out of town. I have had to drive to Best Buy out side Columbus on multiple occasions. The financial hardship for repairs, gas traveling to Best Buy, plus the lost of use of the PC and the frustration dealing with poor service and that piece of junk PC have cost me great stress. I would like to join in on a class action lawsuit against Acer, Best Buy & Geek Squad.

My husband bought me this acer for christmas in 12-17-07, and my warranty just ran out 12-17-08. I have had problems with my computer shutting down and restarting on its own since the second month ive owned it. I called acer tech support many times and was bounced back and forth, meaning I was told it was many different things wrong with system, and my internet connection, I had my internet bellsouth tech come to my house and test the line and it wasnt the problem.

Two weeks before i knew my warrenty was going out i wrote to acer online support after having no luck with the acer tech. I tried again to call and got a reference number to call back, and they promised to repair one time free, but instead they told me that it was norton and expensive anti-virus. it wasnt that either,

Meanwhile i done some online research and it seems like i am not the only one who has trouble with this computer. As far as i am concerned its the computer itself that isnt working properly. My husband and i saved eight long months to buy this computer. I paid 1,070 for my acer aspire. We are not at all rich, I really think acer should be held accountable for this computer.

Its had issues since the begaining. My money wasnt broken, or fake. not only that, vista is a problem in itself. I just feel like i got robbed. SOMEONE, ANYONE! PLEASE HELP... ACER CANT DO THIS TO ITS CUSTOMERS.

We bought an Acer Aspire 6920 computer in July of 2008. That's approxamately 6 mounts ago. Can you say LEMON. For no apparent reason the screen developed a, for lack of a better term, a fleck on the inside upper middle of the screen. It ended up looking like the entire inside of the screen was broken. We contacted Office Depot where we had purchased it. They said since it was under warrenty to contact Acer. We did. We had to pack it and send it back at our expense.

After a week they contacted us and said the computer was damaged due to misuse and we would have to pay over $400.00 to have it fixed. I told the Senior tech that it had not been misused, that it had developed a fleck in upper middle inside of the screen. The tech proceeded to tell me it had a chip on the outside of the screen in a corner. No where near where the problem occured. I informed him that I had the screen checked by a reputable computer person and no chip had been found. I told him I had checked the screen myself and there was NO CHIP.

Basically he proceeded to infer I was a liar and that if I wanted it fixed I would have to pay $400.00 plus. I told him to send it back as is. A week later it arrived in the same box, same packing, same everything. By the way, checked it again and no chip in any corner or anywhere on the screen. I am out the cost of the computer, the price to ship it back, the use of the computer, and a worthless warrenty.

We received a new computer as a gift (Best Buy store) October of 2007 after 8 months the whole computer shut down. The mother board went bad. We were in the process of moving and during that time the warranty expired. I explained to the Multi-Million Dollar company what had happend and after hours on the phone and useless time sending e-mails they told me what they tell everyone else, your beat we can't do anything for you.

YOU CAN TELL FROM THE COUNTLESS OTHERS THAT HAVE THE SAME STORY, IS THAT THEY DONT STAND BEHIND THERE PRODUCT AND WHO WANTS A NEW COMPUTER SITTING AROUND THAT DOSN'T WORK FOR MORE THAN A YEAR. How sad for the consumer. Should of went with a Mac or HP.

Cant access any of our files or family photos. And the worst thing of all is you can't talk to anyone at corporate that has any authority what so ever, so no one can do any thing for you. That's the worst.

I bought an Aspire 5100-5033 notebook with windows vitsa 4-4-2007 for $888.00 in Aug. of 2007. I was exploring my computer and learning windows vista when I suddening lost everything and had to restart my computer back to factory. And lost all my data MY PICTURES. I thought this could of been my fault because I was new to this. So I started all over setting up my computer putting what pictures I had copys of back on to the computer. 3-4-2008 my cd-rom quit working so I paid $35.00 to diagnostic test it to find out I have to pay more money to send it to acers repair shop. I was still under warrenty by a day. They repaired my cd-rom back to factory they fixed my touch pad buttons that were broken and shiped it back to me.

By 4-4-2008 I was sending it back to the acer repair shop for over heating and shuting down and not starting up again until it was cooled off. Replaced the cpu fan and installed cd-rom registry fix. I get it back and Im starting all over again downloading my pictures music putting new pictures on starting to enjoy my computer again. When in oct. 2008 My computer shuts down again and reads can not read disk restart computer still nothing so I took it down to have a diagnosis test again payed another $30.00 for them to tell me only part of your hard drive is working and all your data pictures personal files are gone. YEP. gone again and this time I lost some very inporant pictuers family pictures that arn't around anymore.

And I know it wasn't my fault for losing them this time and I begaining to believe it wasn't my fault last time either. And now that my warrenty is up They want another $200.00 or more from me For what so I can lose my data personal files again. I have had my laptop for 1yr. and 6mo. lost all my personal files twice, it over heateded on me, touch pad buttons broken twice. Touch pad dose not work, replaced cd-rom. For putting out a $1000.00 on a computer I cant even use a year and half later.

I bought this laptop for my pictures and I keep losing them I got some very upset family members pictuers that never can be replace are gone. mental stress for letting the family down.a $1000.00 that I don't have spent on a computer that I can't enjoy because it keeps erasing my data and I got to keep repairing it.

Purchaded a new Acer Computer 17 Oct 2008 worked ok for 29 days the computer would not turn on or off went in for repairs did work one day now back in for repairs, so far my Aspire 4925G-602G 25Mn Model JAl90 is in the repair shop longer than I have had time to use it Now was told that maybe all my file will be lost some can not be replaced. The only thing I can say is BUYER BEWARE run from a Acer store do not walk I have E Mail Acer 6 time no replay

in repairs

I have had two acer laptop computers. An Acer Aspire 3102 on which the dc jack broke. I purchased for my college bound son. It broke before we had it a year, but of course by the time I got in contact with Acer (hard to find contact information) it was after the year. Of course, that jack cannot be found. The motherboard has to be replaced. For the cost of this, we decided to purchase another computer.

So, this one is just lying around. Still cannot find a dc jack for it. In the meantime, I had purchased another Acer laptop for our non-profit organization (thought maybe the other was just a fluke). It broke just a little over a year. They tell me that it is the motherboard and that they cannot find parts for it, so it is junk. I do thank Office Max. I had purchased their extended warranty and they have been wonderful. They are buying the computer back, and I will be able to replace it. They are doing their best to get me the info off the hard drive. But once again, these Acer's are only a little around a year old and crashing. With problems that cannot be repaired, or parts cannot be found.

The first computer: My son lost all his college material and in the year that we tried to find the dc jack, he had to go to the library. We finally had to buy another computer. The second computer: Even though I backed up info, I did not have it current and for our athletic non-profit organization, it will take many hours putting this info into a new computer and it is the end of the year, so will need this done asap because of taxes.

I bought my Acer Aspire Notebook 1 1/2 months ago. It's already being repaired. The CD/disk driver doesn't work. So, I paid $715, and still have no computer. The Geek Squad at Best Buy has had it for 2 weeks now. BUYER BEWARE.

My husband bought an Acer Aspire L100 desktop computer in September of 2007. In September of 2008 it started shutting down randomly. In October of 2008 I contacted Acer support through their website emial and the technition sent me a message to change some power setting on my computer. That worked for about a half an hour. I again contacted Acer support who emailed me that I would have to reboot my system back to the factory settings and if that didn't work I would have to have it repaired.

After following all of thier directions my computer would not load my Windows vista running system and so I contacted Circuit City which is the store the computer was purchased at. The store computer technitian finally tracked down a phone number for Acer for me after what he said took much effort as they hid it well. I called Acer and was told that I could purchase a reboot disk for Vista for $30.00. I thought this was rediculous so I contacted Windows who informed me that Vista should be supplying the discs with the computer at the time of sale and that Windows could not itself send me the disc unless Acer went out of buisiness, which after reading all of these complaints I think will be coming very soon.

Again I called Acer and after waiting for over 45 min. to speak with a manager got someone who again walked me through the process of rebooting my system and half way through hung up on me and that was the end of that. I finally had to have the computer looked at by someone who went over every chip and circuit and couln't find any reason that the computer would not work. After getting the computer back it now works so we figured something may have been loose and that was causing the problem.

Then we tried to use the CD drive and apparently all of our USB drives and CD drive are no longer recognized by our computer. I contacted Acer support but hold little hope that this will be resolved. I have an IBM computer that is over 10 years old that has never had these kinds of problems. The only work I have ever had done to it was to add memory and it still runs, quite a bit slower, but atleast it runs. Unfortunately it does not have a CD burner which is why we bought this new computer which in my mind is an oversized paper wheight! I wish I would have read these complaints before because I would have never allowed an ACER computer into my home.

We spent money for a product that one year later does not work the way it is supposed to. Features that were purcahsed with the computer do not work and we will have to pay to fix it, which given what I have read doesn't seem like a good place to spend my money. That means we will have to purchase a new computer, which we cannot afford, and quite simply should not have to. Acer should be held accountable for the poor product they are selling to consumers. They have poor customer service and their computer manual is useless and has no important information in it.

I bought an ACERPOWER 1000 computer for Christmas almost 2 years ago. This was a family present and it wasn't cheap. It was not opened until Christmas 2006. We took good care of this computer as we have done in the past with others. I bought an expensive anti-virus Norton 360 Premiere Edition and we made sure the firewall was on.

A week before my complaint to Acer my computer would shut off on you while I would be on the computer. Then it wouldn't come on at all. So on 5/11/8 I called Acerpowers Tech support and told them my problem. They said you need a new motherboard and your warranty is expired and you can have the motherboard replaced for $449.00. I told them I felt this is a defective computer. I said it only lasted 1 year 4 months and 11 days. How can that be.

I had alot of computers NONE as expensive as this and they all lasted past 3 years. None of them crashed on me I just traded them in for another model. My computer Im using now is 6 years old it slow and old but hey it works. It's a compaq. I decided to take my computer to 2 Technicians in my area to see if Acer was right about the motherboard. They both said yes.

The one Tech commented on how clean my computer was. He said he truly believed my computer motherboard was defective. He said a motherboard should last atleast 2 years. So I filed a complaint with the better business bureau. The BBB contacted a lady named Sara from Acer she said the best she would do for me is charge me $300.00 instead of $449.00 for the replacement motherboard. I didn't want to get it fixed but my family said what else can you do. Your gonna want another computer anyway.

So I bit the bullet and reluctantly called Sara back and took her offer. so on 6/30/08 I sent my computer back to acer. I got it back on 7/10/8. The letter that came back with it stated they replaced the mainboard and CPU. THEY GAVE ME ANOTHER WARRANTY FOR 90 DAYS OF DATE OF THE LETTER. 10/23/08-HELP MY COMPUTER IS DOING THE SAME THING IT DID LAST TIME. It shuts off. The computer is now only 1 year 8 months and 29 days young.

I spent money I don't have getting other computer tech to try to repair my board, I spent money on buying another DEFECTIVE motherboard to only have them tell me you need another one. I'm out 1 computer I am stressed about how ACER treats there customers. I'm disappointed in the quaility of the ACERPOWER 1000 computer. I need some guidance. I don't know what else to do and I don't want other people to spend precious money on computers that seem to be DEFECTIVE.

I have already submitted a complaint regarding my ACER Extensa 5620. I had it for 3 months before it started shutting down automatically and freezing up. I've sent in the computer for repairs at my expense only to receive it back with the SAME PROBLEMS! I have read thousands of complaints about ACER products and want to echo what other people are saying: FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU in Texas!!! Get your word out there! Acer is profitting from our losses continuously!

The hinge on the left side of my mother-in-laws Acer Aspire laptop stop working right and now the case is broken and we have to spend $199.00 and spend postage to sent it to Temple, TX to get it fixed because the warranty ran out in Feb. 08 and CompUSA says that they cannot find the warranty she phurchased with the laptop. I have been reading alot of complaints about the hinges on these Acer laptops, I would think Acer should have to fix these free of charge and them pay the shipping. I will not recommend an Acer to anyone!

I purchased an Acer Laptop Computer on the 13th October 2008 from the store mentioned and had to return it today (22/11/08) due to the laptop not working. When my boyfriend and I went to the store this morning we were told that it was now a warranty under Acer. The young man that initially served us was unaware of what to do so then called on who we believe to be the Supervisor for the shift. She was extremely rude to my boyfriend and at one point walked away from him talking under her breath. Extremely poor customer service and will prevent us from returning to the store unless that was to improve.

Anyway my point here is I expected to be able to return my laptop and have it replaced immediately without hassle. As the receipt that I had with me clearly stipulates at the bottom. We were told that they weren't able to help us and that they would have to contact Acer on Monday. During which time I'm without my laptop in which I use daily for my business that I run from home. I'm exceptionally disappointed that from two reputable companies that they don't have some sort of plan in place where the customer can be sent on their way with a new replaced product and that the problem will then be dealt with by Officeworks and Acer. If the laptop had been dropped or damaged in anyway then ofcourse I understand that it would have to be sent away for repair. The laptop never left my loungeroom and there was absolutely nothing wrong with the physical appearance of it. Companies need to have a plan in place for the weekend customer!

I look forward to hearing a reply from you.

As I read the hundred or thousands of complaints about ACER computers, I am enraged all the more. I have had nothing but trouble since I purchased my EXTENSA 5620 laptop in June 2008. It is currently November, and I have already sent this lemon in for repairs and am gearing up for a second. After reading about all of everyone's problems, however, I am even more leary about coughing up more money to get this piece of crap sent back to Temple, TEXAS for repairs.

The first time I sent the computer in, I received it back 2 weeks later with a brief note that said I had a corrupt driver. I guess that is supposed to explain why the computer shuts down on its own, freezes up, or even why the built in mouse quits working. I then have to power the computer off which is the improper way to shut it down. The first time I sent this piece 4 repairs, the hard drive had been wiped clean by the time I got it back.....but the computer was not fixed. Same exact problems!

DO NOT waste your money on this awful product. Acer should be held accountable for selling hundreds upon thousands of flawed computers to the public. I spent $1000.00 dollars--ONE THOUSAND DOLLARS! on this thing and it is unreliable. I work at home and in the office and absolutely need a computer to do my job. Acer should certainly be held accountable for continuing to sell these machines! This is a crime, indeed: this company is robbing people of their money and wiggling out of warranty agreements!!

I bought this computer in august 2008 it worked for about a week had to send it to acer they sent it back it worked for 1 day I sent it back after another week they returned it it worked for 5 minutes I sent it back another week later I got it back and it wouldn't turn on at all I sent it back Irecieve it 1 day ago it's working now but the monitor quit. WHAT JUNK.

I bought this computer in august 2008. it worked for about a week had to send it to acer. they sent it back. it worked for 1 day. I sent it back. after another week they returned it. it worked for 5 minutes. I sent it back. another week later I got it back and it wouldn't turn on at all. I sent it back. I recieve it 1 day ago. it's working now but the monitor quit. WHAT JUNK. We need to get a class action law suit and make them take their junk back.

I can't keep track of my rentals so I've had to pay late charges when someone doesn't pay me then I can't pay my bills. I can't pay bills on line. whgat an inconviience this have caused me. Please don't let anyone you know buy an acer