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Acer

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Renato of Old Saybrook, CT February 7, 2010

My Aspire 5100 notebook went dead 15 days after the warranty expired for no reason. I contacted Acer's support, but they refused to even take a look at it unless a US449 fee was paid. Now, more than a year later, I decided to turn on the computer again and it works, except by keyboard, mousepad and USB mouse (although a usb light bulb works when connected to it.) I found two other people with the exact same problem in just one forum, so I suspect this laptop had a problem from the beginning that would justify a recall from Acer which was never done.

Terrie of Kalamazoo, MI February 1, 2010

We purchased the Acer Aspire in September 2008. The battery began to NOT hold a full charge before the one year anniversary was up and last fall it began holding a charge for 5-20 minutes, depending on what I am doing. I am very disappointed with this product. Would your customer service be willing to send me another battery? This will determine future purchases of another product. Thank you for your help,

SIVASANKER of CBE, India January 30, 2010

Dear sir yesterday i have registered a complaint regarding the monitor problem of 4 acer computers in your website. After registering the complaint only i came to know that the problem has been solved. We thanks for your service and i would like to with draw my complaint

Dan of Blackwood, NJ January 29, 2010

I sent my ACER aspire in for repairs to their TEMPLE Texas repair center 2 weeks ago .... the adaptor stopped working in less than a month! Now, i cant FIND my ACER!!!! Systems are down, all voice recordings, no human contact, and I CANNOT FIND OUT WHERE MY PC IS!! It is IMPOSSIBLE to talk to a human being with the TERRIBLE customer support! They got the pc according to FEDEX, and thats the last i heard in TWO WEEKS! I feel i may never see it again!!!! I WILL NEVER BUY AN ACER PRODUCT EVER AGAIN! HORRIBLE EXPERIENCE!

SIVASANKER of COIMBATORE, India January 29, 2010

I am working as a DEO in B2 R.S. Puram Police Station at Coimbatore City. Our station have 4Acer computers. I would like to register a complaint that our 4Acer computers is in problem. The monitor contrast is automatically increases and not reduces and there is use no use of pressing exit button also. Hence I had called to the customer care No.180030001919.

The call is picked while registering the complaint it is getting disconnected many times and we are not aware whether our complaint is registered or not. I request you to register the complaints for the mentioned computers

Crystal of Oklahoma City, OK January 20, 2010

I had the store (Wal-Mart)where I purchase an Acer laptop send my Acer laptop back to Acer for repair. The power supply port was not working properly. I got a call from Acer on Jan. 19, 2010 at 3:09 pm est telling me that my USB port was broken due to the computer being dropped. The computer was not sent back because of a broken USB port. The USB port was fine. I was told I would get an email of the picture showing the damage. On Jan. 20th Fed-X delivers the laptop. This brings doubt to if the even looked at my computer. When I called to inquire about it the situation a customer service rep went on to tell me the damage was my fault and it would cost me 199 to fix. How are the going to fix a computer they have send back already? Acer is a scam and the company should not be able to sell computers if they are not going to stand behind there warranty.

Dennis of Durango, Mexico January 14, 2010

My father-in-law purchased for me a Gateway Notebook from Big Lots on July 27th, 2009 in Dallas, Texas. On the 3rd of January, 2010, the computer monitor went white while I was working on it. I couldn't turn it off and after the battery was depleted the computer would no longer power up. I'm currently in Durango, Durango, Mexico, and had to ship the computer to Acer Repair Center in Temple, Texas.

A few days later I received and email that said my computer problems were the results of having a liquid spilled on it and I would have to pay 199.00 because the warranty was void due to the spill. When I spoke with them they informed me that I had two days to get the 199.00 to them are they would return my computer without repairing it. The 199.00 is in addition to shipping to and from Durango, Mexico. It is absolutely untrue that a liquid was spilled on the computer.

Furthermore, I had already called Gateway on two occasions about the computer running so hot. Once after I turned the computer off I left it setting on my sofa for a couple of hours. When I picked it up a couple of hours later the sofa was damp where I had placed it. I spoke with Gateway Service; it was with a representative that sounded like an accent from India, on two occasions. The first time that I spoke with them they said that it was normal for my model of notebook to run hot. The second time I spoke with the rep. I told him about the dampness on the sofa, I assumed it was condensation, he said that if the computer powered up and operated correctly there wasn't a problem and I shouldn't worry. My question to him was that if the computer should malfunction would my warranty be good. He assured me there wouldn't be any problem as long as the malfunction happened within the specified warranty time which was one year.

Now they void my warranty because the computer appears to have had a liquid spilled on it. I have no intention of rolling over and playing dead on this situation. I have already filed a complaint with the consumer products division of the Texas Attorney Generals office. I'm also in the process of filing a complaint with the Better Business Bureau in Temple, Texas. Gateway won't give me direct access to the technician that spoke like God and said it was my fault the computer stopped working. This is a long comment, but I just want any potential customer of Gateway to know the hassle that they can possibly face if they should purchase a Gateway computer.

robyn of east brunswick, NJ January 12, 2010

purchased acer a110 netbook in march 09. After dealing with 3 different cust serv people India, where there is a language barrier for english speakers they told me I would have to purchase a recovery disc to restore my operating system. No disc was included in my original purchase, which the tech told me should have been. I would also have to have an external usb disc drive to instal the disc I would have to purchase, of which I do not own and will not spend money to buy.

I asked him how they can not fix the problem for me since I am under warranty (which I had to prove to them by faxing my receipt over, because their computer showed that I was over the year) I do not own a fax! had to give to husband to bring to work next day. The only respond from the tech was "sorry for the inconvenience"

I have since purchased a netbook from a different company rather than invest one more dime in acer. Cost me 309 dollars to purchase new netbook

alicia of ossineke, MI January 12, 2010

i have had the acer aspire 5515 for a yr now and have had nothing but problems with the power supply the liteon power supply im am on my 4th time of having it replaced as all 4 times it stopped working and charging the battery every time i called in i got a indian wih a thick accent whom i couldnt understand they then proceeded to charge me a holding fee of 40.22 saying that once i recieved the new power supply and sent the bad one in theyd reemberse me they have reembersed me every single time so far but dothe math im out so far 160.44 for a dang power supply acer is a taiwainese company.

Eric of silver spring, MD January 11, 2010

Customers are left with no recourse for concerns. Acer customer support gave me a pay support phone number (800-237-6483) Answers by Acer. At approximately 2:30 PM on the 26th of December 2009 I called, explained the issues with my computer and was told I need I to buy a 90 minute time slot so the tech will have time to resolve my issues with my computer. I bought 90 minute of a techs time and was given a pin # 9626860789 and a second phone number (866-621-2237). I called at 1747, entered my pin number and the tech started working remotely on my computer. When the issues were all resolved and everything was fixed I was transferred to a survey at 1805 according to a stopwatch I started when I put in my pin number.

The end charge summery charged me for 26 minutes yet we were only on the phone for 18.5 minutes. I was also told that I will not get a refund for the remaining minutes I had which I was NEVER TOLD EITHER. The problems and very illegal issues are that when I called to discuss these concerns I was told that anything that has to do with contracts or legality issues they refuse to discuss, yet when they take customers credit card numbers THAT'S A LEGALLY BINDING CONTRACT, also the minute I pay for I expect to get and NOT BE SHORTED EVERY TIME I CALL.

When I first bought the 90 minutes I WAS NEVER TOLD I WILL NOT GET A REFUND FOR ANY UNUSED MINUTES. which is law you must be told. A company such as this must be open to discussing issues customers have concerns with, and CONTRACT issues like it or not are a part of the business. Customers are left with no recourse for any concerns they may have, and salespeople are pressured to sell higher minute pin numbers than a customer will need which is a set up for more highly illegal issues, added to my concerns that they might actually be keeping customers credit card numbers without authorization only adding to illegal issues.

The NO REFUND policy would have been fine IF the salesman (Billy) TOLD me that BEFORE I GAVE HIM MY CREDIT CARD NUMBER. I would have than had the option to go with the Acer support or not and get it fixed locally. The fact that I WASN'T TOLD that I would I would not get a refund means that when the salesman stated you need to get 90 minutes so the tech has time to diagnose and fix you issues was a lie and just wanted me to buy the MOST MINUTES I WOULD so they can make more money. According to the credit laws a customer MUST be told of how there monies will be used including weather you will get a refund of minutes unused minutes if the tech doesn't need all that time to fix your issues. I would have gotten the computer fixed locally if I was told I COULDN'T get a refund on unused minutes, BUT I GUESS THAT'S WHY THE SALESMAN NEVER TOLD ME I WOULD NEVER GET MY UNUSED MINUTES REFUNDED. SOUNDS LIKE A SCAM TO ME.

I hope the Better Business Bureau follows the state laws and hold ACER/GATEWAY liable for the violation of laws, file these charges of all illegal business practice with the federal home sale legal authorities and prosecute on all counts. This is a tragedy of justice allowing business to scam customers and violate customers rights.

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