Complain about a product or service

Acer

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michael of neenah, WI November 3, 2009

We bought an acer desk top one year ago in August and now in October it quit on us. We call customer service and if we want their help we have to pay for it. Sounds pretty fishy to me that after the warranty runs out the computer failed. We had another computer for about 10 years and never had any problems with it. If we had questions they always provided customer support. After reading all the complaints about acer it sounds like a set up to rip people off. I will never buy this companies products again.

Tracy of Homosassa, FL October 30, 2009

We bought an Acer Aspire 3680. The computer came pre-loaded, but they do not give you the software on cd if there is a problem. The Acer Aspire computers have a power issue and our's will shut off at random. This issue has corrupted the hard drive. Contacting Acer, we find out that we have to buy a recovery cd to be able to get it to the point that we maybe able to use it again. I don't want to buy the cd, that should have came with it, only to keep reloading the OS.

The is only a bandaid and not the real fix. We are a limited income family, who is struggling to make ends meat and now we can't even get on the internet because we bought an Acer computer that should have never made it to the shelf.

DeeAnne of Acworth, GA October 29, 2009

I spoke with 3 reps on the internet about my acer aspire one. The cursor wasn't working properly and tried to seek help. They knew it was under warranty and that it is registered through them. I was told that I would have to purchase items to be able to perform a factory restoration on the computer. When it states clearly that they are either supposed to give me another one or fix the original one.

I called where I bought it and they said since acer won't honor their own warranty policy ...that they would take care of it that they would give me a new one. This will fix that situation from this end.

If we consumers don't let you know which companies are messing up you wouldn't know. You can't have eyes in the back of your heads and see everywhere needed. Thank you for being here. Please read and use as you deem necessary to do so. My computer was bought on the 16th of June this year.

This affected me mentally and emotionally. I'm a student that relied upon them. I have been so depressed for several hours. I have post traumatic stress syndrome. To me a business shouldn't produce a product and not honor the warranty. It just isn't right. If it weren't for the store wanting to make it right because of them not believing they did that. I don't know what I would have done.

Zack of Owosso, MI October 27, 2009

computer turns on. i get 5 minutes of use then it turns off and wont turn back on for another day. then i only get 5 more minutes out of it. im out 800 dollars for this paper weight because acer doesnt [care].

Tameka of Portsmouth, VA October 15, 2009

I purchased my Acer Aspire 5100 Nov. 28, 2006 as long as it was operating with Microsoft XP there were not many problems. However, Once upgrading to Vista Home Premium the unit slowed down with every Vista update, developed flashing white lines during boot up, lost the function of the OrbiCam, lost the use of USB ports, and the final thing to happen was the mouse and keyboard stopped working. I googled the issues I was facing and saw thousands of people with the same problem. Acer is not offering any help because the unit is out of warrany. I have contacted them for a resourcs disk containing the original OS Microsoft XP Media Center Edition and was told it can not be produced because it is a legacy system. I contact them to see if they will be offering driver updates and still am met with the same answer my unit is out of warranty. I am stuck with a costly paper weight that I would have never purchase had I forseen these problems. I originially was going to purchase a HP during black friday and the acer was a constalation because I did not want to leave the store empty handed. There are so many 5100 users experiencing the same issues that acer should have recalled the product.

melissa of levelland, TX October 7, 2009

i bought a mini blue accer laptop computer in april 2009 this year. i have not had it but 5 months. i had it plugged in to charge and i went over to unplug it and the charger was extremly hot and i opened up the laptop and the inside screen was cracked. i was very upset as i worked overtime for 5 weeks just to save up to buy this mini laptop. i spent 20 bucks to mail it back to them to get them to fix it. they called me today and told me that i must have broke it and the cracked screen is due to personal damage. it sure is funny how the outside of the screen is not even scratched but its the inside of it that is cracked and they want 199.00 to fix it. i told them they were crazy and that i would never buy another accer product ever! so my advice go ahead on spend a little more and get the dell. ACCER SUCKS!!!

Ashley of Birmingham, AL October 7, 2009

I bought a Acer 5420 laptop in January 2008 for school. I have had so many problems with it.....it's ridiculous. My first issue started about 5-6 months after I bought it. I tried to play a cd in my cd-rom and my computer didn't even recognize that I had a disk drive. I took it to best buy, where I bought it. Because it was under warranty they shipped it off to acer for free. A week later I went to pick it up, expecting my laptop to be free of any issues....wrong!!!

My computer still didn't recognize that I had a disk drive and my cd-rom wouldn't even open!!! so much for that "fix". More and more issues just started to pop up after that and I just kinda learned to deal with them because it was such and pain and a waste of time to try and get my computer fixed. For one, the bottom of my computer would get soooo hot that it would burn my legs if it was in my lap. it also would have a mind of it's own....shutting off in the middle of my homework! and I would get blu screen after blue screen saying terminal error or something like that.

And tonight I have finally had enough, my acer computer is not only a piece of crap but it is a dangerous hazzard!!! I turned my computer on and I started to hear a crackling noise and then turned it over and saw smoke and sparks flying out the back. I immedialty turned it off and unplugged it. I called acer support service and told the none English speaking service rep what happened and she told me to "call back tomorrow"!!!!!!! I am so mad, if I would have turned my computer on and then left the room....I could have had a serious fire to deal with! I can't wait to find out what I have to deal with tomorrow when I call them......after reading all these complaints.....it's not looking good.

Watson of New Orleans, LA October 6, 2009

I bought an Acer Aspire and it did not work out of the box. It cost 50 bucks for me to ship it back and after yet another ship back it still crashes. The support is in India and they just read from a script that they cannot help you. I paid for a 2 year extended onsite warranty and they still will not come out and look at it. They will also not rebate my warranty.

They claim it is a software problem even if it will not reboot. The manager says try again and if you can get it to reboot and do a system restore AGAIN lets give it a few days. [Bad] Service. The manager's name is Raffi and his Customer Service number is GwS558. I continue to lose graduate school research every time it crashes.

Shireen of Tampa, FL October 6, 2009

I bought an ACER Netbook in April of this year. Couple of months into using it, it just stoppped working. As soon as I turned it on it turned itself off. Kinda like it was short circuiting. Sent it to the repair center in Texas. Got it back and from the first day it started giving me problems.

After about a month and half it started doing the same thing as before. This time when I was at conference and I really needed it. I called again and now I have to pay another 15 to send it to Texas and not even sure it will come back working again. I'm wondering if I'm wasting my time and money and just chalk it down to experience and think that I flushed 315 down the toilet.

Martella of Bessemer, AL September 22, 2009

I bought an Acer desktop in February of this year (2009). The computer started making a loud humming noise six months after the purchase. After a couple of weeks of this loud noise, the computer crashed and would not reboot. I sent it to Texas for repair and paid over 30.00 to ship it. It took the repair center two weeks to fix it. They supposedly replaced the video card. I received the computer back from repair a couple of weeks ago and started using it the same day. After using the computer for only ten minutes, the computer crashed again. I have been working with computers for over 20 years and familiar with troubleshooting. I tried everything and the computer did not start. I recently sent it back (FedEx) and Acer gave me a FedEx number so that I could get free shipping only after I threatened to notify Dateline NBC to investigate Acer's fraudelent practices. Acer products are defective and the warranty is basically worth nothing. By the way, The second time that the Acer crashed, I went straight to Best Buy and purchased a Dell. The quality and feel of the computer is completely different. I also have a Gateway laptop that I have had for over a year and have never had any problems. Please do not ever buy an Acer product! I'm going to follow through with intentions to contact Dateline to try to get national exposure for Acer's defective products.

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