ConsumerAffairs.com Code of Good Practices

1. We owe our existence to our customers. Successful businesses create products and services that meet consumers' needs and sell them in a fair and equitable manner, providing acceptable quality to the consumer and a reasonable margin of profit for the business.
2. Prices, fees and charges. All charges are fully disclosed in writing or are prominently posted in our place of business or on our Web site. We do not attempt to to bill or collect any fee that the customer has not agreed to or been informed of in advance.
3. Return policy. Our return policy is clearly stated in writing or is clearly posted in our place of business or on our Web site.
4. Refund policy. We fully and clearly disclose the types of refunds available -- cash, credit to your account, store credit or other
5. Rebates. We stand behind any rebates advertised in our place of business or on our Web site. We will help customers file for their rebates and will make good any rebate which the manufacturer, through no fault of the consumer, fails to pay.
6. Recalls and personal safety. If any products sold by us are later recalled for safety reasons, we will prominently post the recall notice in our place of business or on our Web site and assist our customers in exchanging, returning or retrofitting the product.
7. Advertising. We do not knowingly make false claims in our advertising. We do not advertise products that we do not have in stock or offer to perform services that are beyond our ability.
8. Privacy. We respect our customers' privacy and have a clearly defined privacy policy available for inspection in our place of business or on our Web site.
9. Our employees. We treat our employees fairly and expect them to treat you with courtesy and respect. Please let us know if they don't. And please extend the same courtesy to them.
10. Point of contact. We will prominently post in our place of business or on our Web site the name, telephone number and/or email address of the manager, partner or business owner who has the authority to resolve consumer problems and complaints. That person will respond promptly and will attempt to resolve all reasonable complaints in a fair and equitable manner.

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"With digital mediums increasing exponentially...it is vital that we engage our customers; ConsumerAffairs.com provides another means by which we can resolve issues, [while] improving our processes to prevent other consumers facing the same challenge."

Nick Capener, VP - Customer Service & Logistics