Complain about a product or service

ZPDI and WXT Communications

ZPDI • Feds Settle with BSG/ZPDI/Billing Concepts • Disputed Collect Calls • Expensive Collect Calls • Calling Card Calls • Hotel Room Calls • Scam Calls from Mexico • "Regular Carrier Unavailable" • Calls through Opticom --- • Congressional Action Needed to Stop ZPDI • You can fight back • ZPDI: What Can Consumers Do? • Consumer complaints about ZPDI and WXT Communications • Who's Behind ZPDI?

Dan of Kirkland WA writes (6/24/01):
Our Verizon bill for June included a charge from ZPDI for an operator assisted collect call to our home phone at 11:33 p.m. on May 1st. We never received such a call. Verizon told me I'd have to call ZPDI. I called ZPDI this morning (6/25/01)and Becky told me this was charged to me in error, that the error was in WXT Communications system, and that they would process a full credit for these related charges to me back to Verizon for a credit of $6.61 (collect call of $5.70 plus $0.91 for universal service fund useage) that would appear as a full credit on my next Verizon bill or the following bill.

I was, and remain, very upset that Verizon passed this phoney charge on to me and would not give me a credit themselves. If ZPDI could determine in a minute that it was an incorrect call, and if they are not involved with the scam, they should already have processed credits to everyone involved.

Richard of Vienna VA (6/20/01):
Received my monthly bill from Verizon and noticed that there was a $4.84 miscellaneous charge from Zero Plus Dialing for a collect call on April 30 at @2:30pm from a number in CO. Neither my wife nor I were home at the time to accept the call.

After reading your article about complaints against ZPDI practices, I realize this may be another scheme to covertly charge customers money on scam collect calls. Ordinarily most people would not notice a small ($4.85) charge on their phone bill and would pay it without question. However when I questioned Verizon about the misc charge, they said that it was a "computer billing mistake" on WST communications part. If this happened to a large group of Verizon customers and most would not dispute the charges ZPDI would have gotton away with a great scam.