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ZPDI and WXT Communications |
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Our Verizon bill for June included a charge from ZPDI for an operator assisted collect call to our home phone at 11:33 p.m. on May 1st. We never received such a call. Verizon told me I'd have to call ZPDI. I called ZPDI this morning (6/25/01)and Becky told me this was charged to me in error, that the error was in WXT Communications system, and that they would process a full credit for these related charges to me back to Verizon for a credit of $6.61 (collect call of $5.70 plus $0.91 for universal service fund useage) that would appear as a full credit on my next Verizon bill or the following bill. I was, and remain, very upset that Verizon passed this phoney charge on to me and would not give me a credit themselves. If ZPDI could determine in a minute that it was an incorrect call, and if they are not involved with the scam, they should already have processed credits to everyone involved. Richard of Vienna VA (6/20/01):
After reading your article about complaints against ZPDI practices, I realize this may be another scheme to covertly charge customers money on scam collect calls. Ordinarily most people would not notice a small ($4.85) charge on their phone bill and would pay it without question. However when I questioned Verizon about the misc charge, they said that it was a "computer billing mistake" on WST communications part. If this happened to a large group of Verizon customers and most would not dispute the charges ZPDI would have gotton away with a great scam. |
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