Then I had to wait another 4 days and go back again for the 7th time to get the bad phone's info transferred over. They said the screen saver I bought could not be transferred over and I'd have to buy another one and shoulder the cost. It doesn't take an egghead to know this is bad business!
Consumer Complaints & Reviews
I bought two droids with a warranty and screen savers that cost us a total of $522. Immediately my droid started malfunctioning; turning off on it's own, repeating "droid" over and over even when there was no notification, etc. I had to go to the Q-ville store 6 times within a month before they would return it.
As a local business owner, I always try to shop at small businesses in my area. When the Verizon store in Pelham opened up, I was delighted to no longer have to travel to the mall to get my phones serviced. I bought 3 phones, one for my daughter, one for my husband, and one for myself. When it came time to make the decision on insurance for the phones, I decided to go with "Sharp" Insurance on my daughter's phone, at the urgency of the sales associate, Bill. Upon leaving the store, I felt very confident in my purchase (although my daughter got a "slimey" feeling from Bill). Two weeks later, my daughter dropped her phone in the toilet at school. Because she was grounded that week, I decided to wait to take care of the phone in hopes that it would dry out before she was allowed to use it again. It didn't. So a week later, I went to the store to get the new phone.
When I arrived Bill (the slimey salesman, and apparent "owner", he hardly looked old enough to have his license, never mind own anything) was there yet again. After explaining my predicament to him, he looked into his computer and told me that because I had waited too long, they would not be able to provide my daughter with a new phone. But "fortunately" for me, apparently my son's phone was ready for a new phone. I didn't like the sound of this, so after much debating, I told them I would be back. Driving home, I noticed another branch of Verizon and decided to stop in. There I was told that they had never heard of any "Sharp" Insurance company, and it sounded "fishy" to them. The representatives at this store helped me to add the regular Verizon insurance onto the phone and get my daughter another phone. After this experience, I will never work with anyone but Verizon in Nashua. Bill gives small business owners a bad name.
My son purchases a Blackberry phone February 2010. Three weeks later, the phone started heating up and the ball to move around the phone was also sticking. The main piece of the charger was also heating up when you plugged in the phone. I even changed outlets and the same thing happened. My son went back to the store to have the phone replaced. The man told him he could see the defect with the phone and would be happy to replace it. There were no phones in stock but they were on order for shipment within a few days. I went up to the store the following week to exchange the phone. They still had not come in.
I asked if a phone could be ordered. I explained to the manager that my son has a medical condition and needed a phone that was working properly. The following Monday my son went back to the store to see if the shipment had come in. The owner Dana H waited on him and gave him a hard time and said he could not exchange the phone. Now the phone is not even a month old and I have a maintenance plan on it. I called Verizon wireless and explained my situation and they were happy to call another store to see if they had a phone in stock. She came back and said she spoke to a rep at the Daniel Webster store and put a phone to the side for my son. I didn't not write down the reps name, I wish I had because she was wonderful.
I did get a call back from Wireless Zone store Dana was rude to me, she said the rep, my son spoke to should not have agreed to give my son a new phone. And kept saying I could not get a new phone and could not give me the box. Very upsetting for my son and myself. All we wanted out of this was a phone and the charger. The box we did not need because as I tried to explain to Dana H. again and again that we didn't need the box because we had already sent in the rebate. He then told me he was sick of Verizon trying to bad mouth him and costing him customers. I think Dana H. did that all on his own without any help from anyone. I will only deal with a Verizon from now on.
