Wirefly (Inphonic, Inc.)

I ordered a PC card or modem from Wirefly, a website that offers plans and phones for different cell phone services. I could return the product if I was not satisfied. After getting the product it came with instructions to download onto computer by using CD that was enclosed. My laptop did not have a CD drive. So I contacted Sprint tech support to find out what my options were as far as getting it set up on my laptop. I had to speak with several rude operators with nasty attitudes and was told that I could use my computer by going to sprint.com/downloads and set the new modem up. I had no connection in my house and no transportation at the time to get to a location to use public Wi-Fi to get this done. I finally got a Wi-Fi connection off my son's (who does not live with me) Cricket phone; the app would not download because it was not compatible with my computer. I ask around trying to decide what my other options were as far as getting the app downloaded. I tried downloading app onto an USB drive and connecting to my laptop that would not work.

I finally thought to have my son take it to the Sprint store and they were able to download app onto my laptop, but I was still unable to get a single inside my residence. I called tech support and spoke with a male operator that advised me that I had a weak tower signal. He made some adjustments and I had a signal for 15-20 minutes. The next day I was not able to get a signal anywhere in the house. I called Wirefly and they advised that I was within the 14-day trial period and that there was no problem sending the product back and that they would contact Sprint and let them know to not charge me for early termination. Within minutes I contacted Sprint myself and spoke with a female in account services and explained everything myself. The female verbally agreed to make notes to my account about this information. She also advised me that I had contacted Sprint within my 14-day time frame and it would be taken care of.

This week I received a bill with charges on it for the Wi-Fi service, activation fee, and $200 early termination fee charges totaled over $213. I called Sprint, went through several operators, put on hold for long periods of time and finally spoke with Julio in account services that advised me he would take all the charges off my bill after I gave him my info and had him contact Wirefly where he confirmed that the product had been successfully returned to them and even gave me a confirmation number. Then he advised me he would call me Friday to confirm everything. Friday I did not receive a call from Julio so I called Sprint and spoke with a rude, hateful operator that would not transfer me to account services. She was very argumentative and the situation got very heated and I had to hang up on her because she would not stop arguing. I called back later and spoke with a Dinisha **. She asked me to send her the e-mail sent to me by Wirefly confirming the successful return of the modem.

The e-mail was dated 1/16/12. Sprint is penalizing me because they did receive a message from Wirefly, but she is saying theirs is dated 1/19/12. I ordered the product online from Wirefly on 12/28/12 and Sprint is showing that is the day they activated the modem but I did not get this thing connected to my computer until after the 1st of January because of all the complication with the download process and rude incompetent operator and overall Sprint employees that lie to customers about documenting calls and information. Since then I have talked with a third account manager with account services and she is looking into the matter and is still basically telling me that I ma going to have to pay this bill. I refuse to pay this. I got absolutely no service from the modem and lousy customer service from Sprint. This is the worse form of customer service I have ever not received! So hating Sprint right now!

I ordered Samsung Galaxy Nexus phone (Verizon) from Wirefly on 31st Dec 2011. They never told me that they are going to activate it on 31st Dec 2011. And in fact, they were not even knowing that they will activate this 4G/LTE device the moment they put the SIM card in the phone and power it up. I received this phone on 5th Jan 2012 and then I need to get it activated as it was not working. In the meanwhile, during 31st Dec 2012 to 5th Jan 2012-my area code got changed from 609 to 732. 732 is the right area code and not 609. In fact, I have Verizon phone at home and the area code is 732 for that.

Unfortunately, it seems Verizon is charging me for those 5 days (prior to 5th Jan 2012) for the 609 number which I never used it as the phone never reached me before 5th Jan 2012. This is unfair and the charges should be removed from my account. Verizon in fact charged me for change of mobile number which Wirefly customer service never told me. I was told by Wirefly not to contact Verizon otherwise I will lose all my discounts from them and moreover I need to pay penalties also.

I have to spend close to 4 hours to do follow ups with Wirefly and then Verizon to get the mobile phone number fees being waived off. Is it reasonable to activate the phone on customer's behalf and should the customer be charged when the phone is being shipped to them? I saw clear lack of interest from Customer service from Wirefly during follow ups. The attitude was more like we have sold the phone-we are 3rd party and we can't do anything. It's frustrating and waste of time dealing with them. I bought the very first phone with them during 2005. Now I will never recommend them to anybody nor I will return back. Yes, they have discounts over Verizon store but lots of headache-in the long run-it's going to cost more.

Moreover, they activated my phone 5 days in advance before it can reach to me, so I couldn't get a chance to return this phone to Verizon as I should have done it in the very first 14 days. The first phone was faulty and then I need to get it exchanged also-wasted good amount of time. Galaxy nexus is a good phone-but it has two major issues; very bad battery life (doesn't last more than 4 hours) and signal is also an issue. If Wirefly won't have screwed me up, I could have returned this phone back to Verizon. Really very bad experience with Wirefly.

I have no idea why very first time when they sent the phone, they kept the SIM Card inside the phone and powered it off while second time they didn't put the SIM card inside. Problem with Verizon 4G/LTE phones is that they get activated. The moment you put the SIM card inside the phone and charge it up. Probably Wirefly doesn't know this or they wanted to see how this new phone works with my order.

I ordered a phone from Wirefly and paid a one hundred dollar deposit. My provider (T Mobile) contacted me 2 months later and said they did not get a deposit from Wirefly and would terminate my service if I did not pay them. After about 15 hours on the phone with Wirefly, they admitted that my deposit was not received and promised to refund me. I received no refund. 2 more hours later, I was bounced around to the same 3 phone numbers and then hung up on. Beware of Wirefly. They are a scam. I intend to take them to small claims court in my state. It is only one hundred but it is the principle. That hundred will cost them about five hundred, but more importantly, I will do anything legal to divert business from them.

This company is stealing from its customers. I was told that since I didn't return the items on time, they had to keep my money and the items. She stated that I agreed to the terms and conditions. I have since checked and nowhere on the terms and conditions does it state that I would be robbed of my money and items if I didn't return within the time given.

I returned phone accessories that were purchased on Wirefly. I returned them a day late because the representative said I still had time. I never received my money, because it was suddenly after the date and my items were never returned! So, I was basically robbed from this company.

I ordered a Sprint phone through Wirefly and after placing the order with my credit card, they said I had to call their customer service number to finish the order. They then said that I had to verify my identity because I just moved. They asked me off the wall questions about past rental houses that I've had, questions that you wouldn't be able to answer. Then they denied me for a phone. This is after I have given all my personal info and credit card number. I don't know if anybody else had a bad experience like this, but the discount is not worth the headache and added charges to your account!

I purchased three phones from Wirefly in the past three months. For each phone, I requested that they add their protection plan. I recently realized that they were not charging me for monthly protection for the last Samsung Galaxy phone that I ordered. After spending a great deal of time on the phone, and being transferred back and forth, I was told that I cancelled the protection agreement. I told them that I did not. Finally, they agreed that it was cancelled by their system. They further told me that they would escalate the problem, and I would hear back.

One week later, I started the entire process over again. This time I requested to speak with the president of the company. I never made it that far, but I did reach a nice rep with number 4349. She said that they could not give me the monthly protection, since it was over thirty days. I asked why not, since it was their error. She said that she could possibly get me a yearly plan for $69.00. I asked her why I had to pay the yearly price, since it was clearly their issue and not mine. She said that was the best she could do, and suggested that I watch to see if the $69.00 charge shows on my card. I have no confidence that this will happen. I feel that I have been given the runaround, and I have been inconvenienced, because their system created the issue. Had I not requested for the president, I would not have been given this option. That is if it actually occurs.

My wife went to Sprint to see if we could get a service in my name. She gave Sprint my information. Sprint approved me for 3 phones with no deposit. My wife informed me and I told her we would look for some Sprint deals online. After searching online I found Wirefly. They offered the phones I was looking for. The phones were free with new activation and no activation fee. I ordered two phones with activation.

The following day, I received an email stating that I needed to confirm some information. So I called, waited on the phone for an hour. I hung up and called back and was connected with an agent in 5 minutes. After verifying my info, they asked me these security questions pertaining to my driver's license. What was my hair color, etc. I was holding my license in my hand and was answering here questions. When she was finished, I was told I wasn't verified and my order will be cancelled. I told the agent I had been approved by Sprint the day before and how could I not be verified. She wouldn't answer any of my questions, basically ignoring anything I had to say. I couldn't understand a lot of what she was saying because she had a thick middle east accent.

I wasted 2 days dealing with these people and still have no phones. Now, I have to wait 24 hours to make sure the order was canceled and call Sprint directly.

I ordered a new phone from www.wirefly.com, and part of the deal on the phone was to get a gift card with the purchase. I told the operator that the gift card wasn't in the box when I opened it. She told me that they would ship me the gift card. After two months and several emails and phone calls, all I am getting is the run-around. I have still no gift card and they won't tell me why not. They just say that my complaint has been filed. I would advise anyone thinking about a new phone to not buy from wirefly.com.

I can't talk to anyone about my problem. I am having a phone problem that can be handled by just talking to someone.

Wirefly is a joke! I purchased a phone through them, and when I got it, the phone wasn't activating and Sprint couldn't help me. So, I called and explained that I would be sending back the phone and canceling the order since it was only a $20 difference from what Sprint advertised the phone for. I explained that the only way I would take a return and keep the order is if they got a new one shipped out the next day. This company always says they'll call you back, but no one ever does.

I did call and get a manager there to waive the $400 deposit to ship me out a new phone overnight. However, at no point in time did he ever mention that I would be billed for the phone again. So, when I saw the charge on my account again I called in and complained. The rep. did tell me that they made a mistake and that they were going to put me in touch with a manager, then they transferred me into a system that continued to keep me on hold for over an hour.

While I was on the phone with the manager, he told me to make sure that I shipped everything back including the manuals, otherwise, I could be billed a fee. He especially said make sure I return the manuals since that was a $50 fee by itself. I put everything back in the box including the plastic, all to find out that they received the box, but that they didn't find the manuals. I told them I have pictures that I took of the contents I put back in the box which included the manuals and that if they didn't refund my money in full I would contact my credit card company.

This company doesn't give a ** about their customers. They mislead, lie and try to take advantage anywhere they can. The phone prices might be cheap, but so is their customer service. After spending a total of 8 hours on the phone with this company, I will never return again.

I ordered two phones from Wirefly. Both had great difficulty getting activated and after two days, only one was activated. Verizon advised that I send it back right away. I did that, and when I received confirmation that it was received, they informed me that I was being charged $50 for equipment that was returned in partially acceptable condition. They considered it partially acceptable just because the manual was missing. But I put the manual in the box. I asked for it to be rechecked and they said they would escalate my issue, conduct the recheck and then they would get back with me in 24 hours.

I asked them not to ship a replacement phone until this issue is resolved, because I did not want to deal with possibly getting another defective phone which I would ship back, then to be told something is missing. I was assured the replacement would not be shipped. The next day, not only did I not receive a response from Wirefly concerning the recheck but I also got an email saying that a replacement phone was shipped and would arrive tomorrow!

I was furious. After speaking with customer service again, I was told that the same steps the first representative told me would take place if I would wait another 24 hours. I explained why I did not want to do that again and I asked to speak with a manager. I was then put on hold for 20 minutes. The person came back to tell me that no manager was available so he would transfer me to corporate. After staying on hold for another 30 minutes I finally hung up. On a whim, I checked my bank account only to find out that I was already charged the $50. I researched Wirefly and found a blog with numerous complaints. In one, was the number for corporate. I called it and explained my situation. After a 5-minute hold, I was told that the charges would be reimbursed the very next morning and that I should see the refund in my account by late tomorrow afternoon. I was satisfied with the results. I advise people who have issues with this company to contact corporate yourself. The number is 1-866-852-3216. However if I check tomorrow and the money isn't refunded I will be editing this post.

I received an email about the great deals they had on cellphones, so I called them to place an order. They told me that if I had a problem with the phone, just call them and they would send out a new phone for the first thirty days. Well, the phone I received from them did not work. I called them as I was instructed for a new one. I was told that I had to send back the old one first and it had to go though an inspection first then they would send out a new one.

I complained about that process and asked why wasn't I informed about this process before I purchase this phone. I was told that they do not disclose this until it's the time for the customer to send back the phone. So I wanted to speak to someone high; they gave managers who said the same thing and if I want a phone faster, I could give them a $400.00 deposit. I said no and asked to speak with their corporate offices after being on the phone for 4 hours. I spoke with their corporate officer and they told me the same thing. But as a favor to me, they would waive the deposit once they get approval from a manager. I thought I was talking to the office the president who was to handle matters such as this, but no one ever called me back every time I had to call them back.

Beware! I purchased a new phone from Wirefly, however, it did not work properly. I returned it for a replacement. The phone was backordered for over two weeks. Finally, I received a new phone but found out that it was defective when I was able to get to an AT&T store 31 days after I received the phone. AT&T contacted Wirefly and told AT&T that they would honor the warranty since it was only one day. I had to contact them when I returned home to schedule exchange. I was speaking to a foreigner who could not speak English, but continued to say "yes Ms. **, I understand and apologize blah blah blah..." over and over. I gave her the account information, new line number and the cell phone I was calling about.

When I received the replacement, Wirefly sent me a completely different type of phone. They had threatened to charge me $250 if I did not return the defective phone so I called to make sure I was not going to be charged extra since they sent me a different replacement phone. When I called about receiving the wrong phone, although I was pleased with the replacement since both phones of the particular style were defective, they told me the warranty was out on my phone. They made a mistake by sending me this new style and threatened me to send back the phone I just received. They told me my warranty expired while the phone was on backorder.

So, I received a phone that didn't work, requested a replacement phone, was on backorder because of Wirefly and while I was not able to use a phone, my warranty expired. Therefore, when I finally received the replacement and it was defective per AT&T, Wirefly refused to do anything about it! Beware, beware, beware! This has been a nightmare trying to get Wirefly to honor their service.

For over a month, I've been trying to get satisfaction from Wirefly for 5 cell phones purchased from them. Although they have tried to be helpful, they consistently leave me on hold for an inordinate amount of time. The representatives don't seem to understand English very well, and they have made so many mistakes with my order. I recommend to anyone to not buy from them.

Ordered 2 evo phones 2 weeks ago and they still have not been activated or shipped. I received 3 calls from wirefly in the last week requesting the same information each time saying Sprint was verifying. I called wirerfly 3 times and received no help but a manager that said "Jesus Christ are you ok, after explaining my problems. He had no recommendations. I suggested that I call sprint and find out what the problem is. Well, Sprint said all they need is the ESN # on both phones and they will gladly activate.

They advertise shipping within 24 hours of activation so 4 days ago I received 2 phone calls, if there was still a problem why was there no communication letting me know. All I want is our 2 htg evo phones. The frustration and delays are not worth the savings.

There was a problem with my Droid Incredible phone that I purchased from Wirefly.com on September 23rd. The phone was working fine until yesterday. It froze and I had to repeatedly take out the battery.

I took the phone to my local Verizon wireless store were the sales associate was very helpful with me. She was about to replace the phone in the store when she realize that I bought the phone online through them. She told me that they were not one of their recommended sites which for completely floored because I spent close to $88 for the phone including shipping. I had all the software, charger, memory card that came with the phone but I throw out the original box that phone belong to. It indicated on the packing slip that a undisclosed fee would be charged if the original item were not returned.

I had gotten rid of the original box because I did not believe that my phone would stop working or that it would be defective after less than a month. I have brought other electronic items before, and they never malfunction after several days of usage. The customer service representative told me that I would have to pay a fee of $50 because the box was missing. When I went into the Verizon store, they did not ask me for the original box of my phone so I think it was totally ridiculous that they would not give leave way in this situation.

I received a call that I had been selected to receive a free Blackberry phone from Wirefly company. I was asked to call 18003007066 to select the type of phone I liked.I did. At the end of the transaction, I was charged $49.99 for extra accessories and shipping costs only and I paid with card. But after some days, they called me to say the order was denied by T Mobile because my present line was not due for an update at this time. They also sent me an E-mail dated Monday Sept. 20, 2010 that the order item Cancelled: Wirefly.com. Order up till now they have not refunded me my money $49.99.

I attempted to get a free LG VU Plus through the Wirefly promotion. I have AT&T and was eligible for an upgrade with a 2-year extension. After 45 minutes on the phone explaining this was not a new account but a contract extension, I received the confirmation invoice that indicated a new 24-month contract. I got on the website whereismyorder.com and conversed with Poonam for another 45 minutes. I kept saying I was not going to approve an invoice that reflected a new AT&T contract and asked for a new invoice to be sent. He kept reassuring me that this was a contract extension. I finally gave in and confirmed the contract. 15 minutes later, I received an email telling me my order had been canceled because I was not eligible for an upgrade.

Liars and cheats. Stay away from these people, they are not honest.

I first contacted Wirefly on 8/31/2010 around 8am MST and ordered a Samsung Captivate. I received an E-mail saying they needed to verify my information, I figured it was because I was on an AT&T family plan and not the account holder. I called their 888 number and was transferred to a call center in India which the first time I called at 11:27am they were having technical difficulties (I was talking to a live person) and told me to call back in 30 minutes, I called the second time at 12:17pm and was told again they had more technical difficulties and to call back in 30 minutes, I called for the last time at 1:21 and was able to be helped.

As I thought it was the account information and after about 45 minutes of broken English prompting from a script I was able to get my application processed, that's when it started going downhill, they told me it had to ship in my sisters name because they cannot put 2 names on the application. The reason this is a problem is that where I live the mail is accepted by name of tenant only and all others are rejected stupid HOA polices, so I thought that I could fix this by changing the address to go to my sister's house, they told me that it had to be my address because the phone number was attached to that address hence my problem. After reading these testimonies I am concerned that I am going to get ripped off.

I called about 10 times and spoke with corporate and robot sales people about my order a charge was made on my credit card and i was told it was being shipped out there Largo Maryland office

Before going bankrupt a few years ago, Wirefly (Inphonic) sold thousands of phones to customers and never paid the rebates, using delay tactics to avoid payment and avoiding payment after bankruptcy. I was one. Before buying from them, be aware that as the 7-year limit comes up (2014-2015?), they may well use the same tactic again. Not to be trusted! I'm out $100.

I heard about this company from a customer that came into my store and the phone she had looked great and it was with the company I use and when she told me it did not cost her anything, I said I will check it out. At the time I need to upgrade our phones, I have 3. So I looked on the internet and found what I wanted but i wanted to talk to a live person to ask more questions before I used them. Will that conversation was a joke. The person I talked to could barely speak English but nevertheless, I continued the call. I ordered 3 phones, 2 free and one was for 30.00. When we got done with the call, I was told that the charge to my card would be 229.92.

After a couple days, I got an email telling me that 2 phones had been cancelled because I had not had them for 22 months. I informed the person I first talked to that my phone had a 150.00 and the other 2 only had 75.00, which I was told was fine. Which is not true. I have been a customer of the same cell phone company for 6 yrs but I have had to change 2 of the numbers and I guess that the upgrade go by how long the number has been in service which I was not told.

I finally received the phone and I went to activate it like the instruction told me and the phone will not activate go. I called an activation team number like it said and I got the same people as before. I was then told it would take 12 hrs to activate my phone which is crazy. And all I seem to get is the run around. When I asked to speak to the main office, I got put on hold for ever and when I asked for the number, I was told they cannot give it out. So I would like to let people know to stay away from Wirefly.com because I will never use them again or recommend them to anyone.

It was just recently that I was eligible for a new upgrade to my AT&T account and found a great deal through Tiger Direct for a free phone with a new 2 year extension to my current contact. It sounds great? It's not! It turns out that the deal is actually through Wirefly. First of all, you have to deal with a representative from India. This I found was extremely difficult to cope with. I was reluctant to actually place the order but did any ways. I wish I hadn't. The representative told me he would take care of everything for me. I told him in detail exactly what I wanted. My wishes were to keep my current contract and that the only thing I wanted was the free phone.

In return, I would extend my contract for two more years. I thought everything was fine. It wasn't. After several days, I checked the tracking number on my phone and realized that the shipping address was totally wrong. It was hard to believe because I had repeated my address to him several times and verified the information at the end of the phone call. Subsequently, I had to drive about 15 miles to the nearest FedEx office to pick it up. When I got home, I opened the package and realized that they had charged me the insurance equipment fee of $49.99 which I specifically stated I did not want.

Being on a strict budget, I quickly checked my bank statement and you guessed it. They overdrew my account because of an unauthorized charge. Isn't that illegal? Yes, that's what I thought. Wait, it only gets better. Remember I had stated to the rep that I wanted to keep my current contract that I was under. So what do you think happened? You guessed it! They added early nights and weekends ($8.99 mo.), AT&T Navigator or GPS ($9.99 mo.) and unlimited messaging and data ($30.00 mo.), all of which I did not authorize. I told the rep repeatedtly that I only wanted my current contract and was reassured that nothing would change. Well It did.

I am now dealing with my bank, my cell phone provider (AT&T), Tiger Direct, Wirefly, the insurance company, my lawyer and, I'm sure, a lot more people before this is all resolved. I do plan on pursuing a lawsuit against the company for falsely charging my debit card without my authorization. From my understanding,hey do keep recorded messages of your purchases so if anyone is having the same problem, you can have your lawyer request them. Next time I will only deal with my cell phone provider when upgrading.

I placed an order for a free Bold 9700 after contract upgrade by calling an agent and providing the "Call Code" provided by their website to "ensure" I get the right phone and deal. Well, an hour after the order was placed, the invoice arrived and that is when I discovered that the telephone agent placed the order for the wrong phone. I immediately contacted the customer service people (via the chat function on their website) and informed them of their mistake but was informed there was no way to correct the error because the order already showed shipped and that I had to wait until the wrong phone arrived and then to request an RMA for an exchange for the correct phone. I did not like that, but accepted that.

Well, I contacted Wirefly today to do just that. Well, they pulled the old bait and switch. The customer service agent informed me that they would gladly exchange for the phone I originally ordered that was supposed to be free, but now I had to pay them an additional $75 plus had to change my rate plan to a higher plan if I wanted the original phone. I was told that I did not have to change my rate plan, only had to add the Blackberry data plan to qualify for the upgrade originally when I first ordered, but now am being told I had to change my plan on top of paying more money. Sounds incredibly fishy, so I told them no thank you, and asked that they issue an RMA for a refund, not an exchange and that I would go else where. I will now be without a cell phone for the next 5 to 7 business days because the SIM that was activated by Wirefly had to go back with the phone. Now what? I am so unhappy with this experience.

Wirefly firstly issued me the order without any service plan for the Samsung Mythic and I have clearly asked them before I placed the order and they said that it does not have any service plan and this transaction. Everything is recorded by them. Now when they send the phone, the order summary consists of the service plan bill for $20 per month. Now, when I speak to them, they say, "Sorry we can't help you, and if you wish, you can return the phone," or they are offering a compensation for a Bluetooth, which I don't like. So I need to know how to proceed with that.

I ordered cell phones two days ago through Wirefly.com thinking I would save a little money. My cell phone carrier listed these same phones at a higher price. The two phones I ordered from Wirefly were listed as $149.99 and $69.99. Wirefly sent an email saying the order was being processed and to call to complete the order. When I called, I was told because I was upgrading my phones, they would now cost $249 and $159, respectively. These phones were available through my cell phone carrier for that price. The "fine print" on my order confirmation said nothing about a possible increase in the amount I would be charged.

Last night, I was told by a friend that I could get a cell phone from this company called Wirefly.com. I had already tried getting one at Verizon but they wanted a $400 deposit to initiate a contract. My friend told me that she got hers without a credit check nor a deposit. To me, this sounded like a fantastic deal because I feel that you should not have to provide credit information for personal communication anyway.

Today, Jan 12, 2009, I got on the website and found this great deal. Brand new LG Chocolate for free and starting at $40 for a simple plan. At first, I was skeptical about this so I carefully took my time to muse around the site and find some sort of "catch" in the system. I could not find one and everything looked pretty legitimate to me. I went on ahead and placed the order for my phone and chose the plan I wanted. I was so excited, finally, my own cell phone plan. I was walking on clouds.

I then went to check my e-mail later and found an e-mail from the company (Wirefly.com) and it gave me a phone number to call to complete my transaction. Once again, I was excited. This is legit. Finally, I'm gonna get my own phone and plan. I proceeded to call the number and began speaking with a representative. He said that I had been approved and all I needed to do was pay $400 up front for a deposit and it would be credited back to me after a year of good standing with the company (Verizon). Wait. Did he just ask me to pay $400 up front for a deposit?

I started thinking back to when I ordered the phone and I remembered no such a thing being stated on the website. I was madly confused as I had read the TOS agreement and all the other T&C list. Nowhere did it list that I would have to pay any sort of "possible" deposit of any kind. The only thing I read was that they would give me 181 days to prove myself as a customer. I was fine with that. I can make my payments on time. That's not a big deal to me. I then asked the man that was assisting me, "Why are you asking me for a deposit? Your website didn't state anything about even a possible deposit." He then began trying to explain to me that I would have to talk to Verizon about the issue because they only give out the phones and that's all and there was nothing they can do.

This really upset me. I asked him again, "Why is this not stated on your site when I signed up for the phone?" His only response was "I'm sorry" and then he repeated the previous statement he made. I asked him the same question again, his response, the same. By this time I was flaming but I kept my cool and explained to him that if I have to pay a deposit, or even a "possible" deposit, it should be stated on the site. He apologized and repeated the statement he'd already made.

Realizing that he was not being attentive to my complaints, as he lacked significant understanding to them, I explained to him that I understand what he's saying, but my issue was, "Why is there no mention of this anywhere on the site?" Once again, he repeated his initial statement. This went on for about 15 minutes before he suggested I talk to a supervisor. I told him fine, as long as I get my phone and I don't have to pay for a deposit, because that was not mentioned when I applied for the phone.

I work in a customer service position and one thing I have learned is that when a company is blatantly in the wrong, it is their job to make sure that the consumer is properly taken care of and that the issue is made right. I understand there are some things that you can't control in a company, but I also understand that the company is to fix the problem between them and the consumer at the company's expense and not the consumers.

Finally, I was on the phone with his "supervisor," who was a lady that gave me the same "runaround" as he did. I kept making it known that the website, Wirefly.com, does not mention anything close to any sort of "possible" deposit. All she did was make the same statements the previous man did. I explained to her that I know how customer service works and when the company is at fault, they are to make sure the consumer is taken care of based on the deal made with the consumer.

Once again, I received the same response. I was becoming infuriated with this customer service, not only had I been mislead, but I was also dealing with a company whose associates are not properly educated in the ethics of customer service, even just general ethics for that matter. I made it known that I had already been mislead and lied to based off of the information I was given from the site, not to mention they had taken a dollar out of my account that I never authorized because my statement said "0.00" when I processed my order online.

The only thing she offered to do was to give my dollar back and put me on the phone with a Verizon representative of customer service. Even though the phone was coming from Verizon, my issue was with this company, Wirefly, because of the misleading business promotion they have on their website. She kept saying there was nothing she could do about it and that her hands were tied. Since I already work in customer service, I know that is a flat out lie because customer service can always do something and fix the issue at hand, especially when the company is knowingly in the wrong.

I let her know that I know how it all works, and that I'm not stupid when it comes to these sorts of matters. Apparently, she was sick of talking to me and asked me to hold while she went to go retrieve some more information. When she got back on the phone she announced, "Sir?" my response, "Yes?" then she asked if I was still there. Once again, "Yes." Then she said "Sir?" and I responded, "I'm here." She then asked, "Are you there?" I then responded, "Yes." Then she hung up on me and when I tried to call back, I could not reach them because they had cancelled my order, therefore I couldn't reach any customer service representative because my order number had been cancelled.

I'm extremely irritated and aggravated with the fact that this company posted something that was blatantly misleading as a legitimate business deal. I feel that any company that does such should be responsible for ensuring that the consumer is well taken care of, as is the general custom of "customer service." Now, I'm here posting this and I plan on making this known on every public posting site possible, i.e. Facebook, MySpace, Google, Jeeves, Bing, Wiki and any other place I can think of.

If you happen to come across this, please flag the website Wirefly.com, as they are not a legitimate business and they operate from outsourcing, which is also an unethical way to do business. Thank you for taking the time to read this and I hope it actually makes some head way, as it should.

I attempted to purchase 2 new cell phones along with a wireless plan upgrade on their site. After following all the steps to checkout, I called the sales line to ask a question about their service agreement optional purchase. After getting the information, I decided that I would not purchase a service agreement. After pressuring me to purchase the said agreement, finally the agent helped me complete the sale. There was a problem with my carrier regarding the upgrade date of one of the phones that held up the sale. The company attempted to complete the sale for only one phone and plan upgrade without my approval. After numerous "chats", I was finally able to halt the sale until my carrier made the appropriate corrections to enable the sale for 2 phones/2 upgrades.

When I went to their order handling website (whereismyorder.com), I saw that they had neglected to reissue one of the options I had intended to order. I went to their "chat" window again and after adding the item and completing the sale (I thought), I was asked to purchase a service agreement again. Again, I declined. I was then told that I could not purchase the 2 phone/2 upgrade offer unless I also purchase additional service agreements. They had already contacted my carrier and changed my plan but now wanted an additional $100 (the cost of 2 service agreements). I asked to speak with a supervisor. I was transferred to another agent, they promised a call from an agent in 8 hours. They said that was a normal time to wait. I no longer trusted anything they had to say and insisted that the whole transaction be cancelled. They DID not want to do this until I waited 8 hours for a call. I told them I would wait 1 hour and did.

At that time, I got on the order status page again and "chatted" with someone else and insisted that they cancel the order. I now have to wait 4 days to hear if they contacted my carrier and indeed cancelled the upgrade. At no time during my initial purchase was I told that if I did not purchase a service agreement I could not have the offer. I never misrepresented the facts that I was already a customer with the carrier albeit I am "out of contract". I clearly asked about the service agreement and was told that I could make the purchase without it. I just spent the better part of 2 days struggling to get new phones and a new phone plan and have neither. I was falsely led to believe that I could make the said purchase. Upon agreeing, the company attempted to force me to make an additional purchase. I do face a complicated process of getting my phone plan returned to its original state.

I ordered my phones from wirefly. They basically added a bunch of features I did not need undisclosed. 30 dollars for internet bundle, family map, navigator, ect. They were unhelpful on the phone and unprofessional. I used to work in the ATT indirect department and what they do is add a bunch of features because ATT pays them for all the add on...when I called them they said it was required through them. I have copies of all the paper work and there is no mention of all the extra fees they added to my account. After a runaround with someone in their corporate office I just told him I was writing consumer affairs and disclosing their contract verses mine with the better business bureau. I sent the phones back within an hour of receiving them.

Placed order 12/3/09 online for Samsung Mystic a897 Black cell phone & black leather case. Confirmation recd with order#311732479. A day later email recd said AT&T has approved plan & order has shipped. Another email recd stating need to call customer service (888-) to verify personal stats. They asked me questions relative to physicall addresses and phone numbers I had over the past 10 years???? Is this normal process? However wirefly.com had no problem crediting my credit at time of order placement.

Today (12/8/09), recd another email stating that AT&T said I need to wait another billing cycle or get a new cell phone. I opted to get the new cell phone just to get the order expedited. Wirefly.com carried me through the application AGAIN and said need 12 hour wait approval from AT&T. I have been a wireless cell customer with AT&T for over a year.

Something is wacky here! WIrefly.com told me just minutes ago that my order has shipped BUT they cannot provide me with a tracking number or carrier to deliver the product. I only went through them because they had a phone of interest at a reasonable price. Generally, one can purchase a cell phone from any provider cheaper than the retail store. I have been doing this for years.

I just need for someone at wirefly.com to simply say it has shipped or I want the order cancelled. They refuse to give me to a supervisor or some decision maker within their department. Appreciate your involvement. Thanks.

my wife and i had At&t mobile phone contract so we found that we couldnt get service where we are in arizona, so my mistake but when we ordered our phones i didnt click on at&t's offical web site. it seems we unknownly ordered our phones from wirefly which att says they are not affilated with,so at&t were a nice enough company as to not charge us for the contract since we couldnt get service where we are. but now wirefly wants 400 dollars for the phones. if AT&T cancled our contract and they are not affilated with wirefly why is wirefly wanting 400 dollars coz we cancled our contract with AT&T? something is very wrong with this picture. now if we would have stayed with AT&T the full 2 years i assume wirefly would not have charged us for the phones? you see this is why us old people dont trust these companys. my wife are in our late 70s and we are on a fixed income and we cant afford this 400 dollar bill from wirefly. but whats harder for us to understand if AT&T let us out of our contract and it was AT&T we paid our bill to every month, why is wirefly wanting 400 dollars?

My order was placed on 10/04/2009 and I am still waiting for that new number. They keep telling me 12hrs 12hrs 24hrs 48hrs etc. and I spoke with a rep today and they are telling me they need 48 more hours to do this. If I had bought the phone from Alltel they would have give me a number when I bought the phone. Wirefly insist that I go though them and my first bill is 130.00 including the activation fee on a phone I can not use. They are a SCAM! Do not buy your phone from them.

I bought a phone (Samsung Propel A767) from Wirefly, who claimed to be an authorized dealer of at&t. I got the phone on 10/10/09, and first, they refused to activate my phone, though both at&t and my old carrier said that my number should have been ported within 2 days. My number was never activated until 10/14/09. Right from the start, I had really bad reception in my apartment which led to many missed and dropped calls. At first I contacted AT&T and they suggested I get a new sim card, which I did on 10/23/09. However, the problems persisted, and on a whim, I took the sim card out of the Samsung phone and put it in another phone. The problems ceased immediately and then I suspected that the Samsung phone was defective.

Since Wirefly offers a 30 day warranty, I contacted them about exchanging phones because the one they sent was defective. However, I was missing the original box the phone came in, plus the Spanish manual, and Wirefly told me I would need to pay $50 for each missing item. I find this preposterous, since it was their fault for sending me a defective product, and now they wouldn't let me return it without paying. I threw away those items because I didn't think I would need to return the phone, since it seemed to be in working condition. I just assumed all the reception problems were AT&T's fault.

Furthermore, they said they were going to charge me an extra $250 for getting a new sim card, which I only did on the suggestion of AT&T. Again, none of this would have been necessary if they didn't send me a faulty product. I'm very upset by the way they've handled these issues and the fact that after putting me through so many inconveniences, they refuse to make adjustments to their return policy and allow me to return the product free of charge. Even more upsetting, they actually suggested I broke the phone, saying they "ship all the phones after thorough quality inspection and being an electronic device , any item can get faulty anytime and once the new phone is activated".

I saw an ad for a free Blackberry Curve 8900 with a 2 year activation with AT&T. I read all the fine print and even called AT&T and spoke with someone at length about this 3rd party business. Basically, for 6 months, if you don't downgrade, cancel, or change anything with the plan you purchase, the phone will be free and you just pay forthe services you buy with AT&T. So I order the phone, the smallest text messaging plan, and the blackberry personal plan with unlimited web and email. I also wanted to transfer my current phone number over from another carrier. The guy I was speaking with, who did not speak English very well, told me that I would have no interruption with my phone and that nothing will be moved over until I receive my phone and activate it -this was on a 10/6. On 10/8, my phone was saying it was no longer active, meaning my number had already been ported out to AT&T - and I still was going to have to wait two more days until my AT&T phone arrived. Wirefly couldn't do anything about it, so I had to call my previous carrier and get my number ported back until I got my new phone. On 10/9, my phone arrived - so I ported my number back. Everything seemed great, until I noticed that I did not have internet/email or anything added to my plan. AT&T confirmed that I did not have anything but the regular minutes on my plan.

AT&T told me I could add those features, but I would be paying twice for those features. I then called Wirefly back on 10/10 to find out why my features have not been added to my account, but were clearly showing up on the receipt. They told me it was showing up on their end but it would take 72 hrs from when I had the phone activated and I should just give it time. I called back 10/11, which was over the 72 hour mark, but still no features had been added. But, now they say they have "escalated the problem to a higher priority," and told me it should be resolved in 24 hours. I called back 10/12 and they told me it should be resolved in another 24 hours. So here I have a phone, have minutes, have paid for services that I do not have, and keep getting the runaround on when it will be fixed. Every person I have spoken with on the phone or on the online chat, is not from the US or at least doesn't speak or type English very well. One guy actually told me he was in India. I asked if they could refund a partial payment back, or give me a few minutes or something for all this trouble, and for spending over 3 hours on the phone with the people trying to get my account situated. I'm afraid that I will be charged that fee since the features are not showing on my account with AT&T and it's one of the stipulations to abide by to not get charged a termination or fee for the phone.

I ordered two phones from Wirefly, I received the phones within a few days. The only thing was I was not aware that once I received my phones that my old phones would no longer work. My husband is a truck driver and he is in Texas without a cell phone now. If I had known that this was going to happen I would never have ordered them from them.

i just want the right color phone nothing more. now i am stuck with a phone that i do not want! if i send the phone back i will be charge 200 bucks for the phone and i will be charged 175 for disconnection fee from my carrier.

The deal I received was great but there was a catch I was not aware of at the time of order. They ship out your order the next day, but they won't activate your phone for up to 5 days ! They don't tell you that when you place your order. I called our carrier, AT&T, and they explained that this company does this so they collect their money first from AT&T before activating service. I requested to have my number ported over from Verizon. Wirefly initiated the porting when the phones left their warehouse. I'm without service for five days ! I also paid for expedited shipping - $ 19.95. I would never have paid for that if the phones would not be activated right away. What a stupid mistake I made by chosing this company !

Without cell phone coverage for five days and they will not provide coverage any sooner ! I also paid for expedited shipping - $ 19.95 to have the phones shipped overnight. If Wirefly was explicit in stating that it would begin porting my old phone number and take five days to activate the new service service, I would never have gone with this company and I definitely would not have paid for expedited shipping.

I called Wirefly.com on 9-10-2009 to add a phone line to our family plan for my daughter. I explained to the sales person that it was her birthday, and she was turning 13, and wanted a phone with a full keyboard for texting. He suggested the LG Zenon. After discussing the features of the phone and comparing it to a few other makes and models, I settled on the LG Zenon and placed the order (Conf. # 591745908).The agent reviewed the terms of service (5 statements in all) and I had to verbally agree to each of them. During this time, he reviewed the pricing within the plan ($9.99 for the additional line plus $20 for unlimited texting)and the phone was free with a two year contract. I was told a confirmation email would be sent to me. I also agreed to purchase an one year warranty on the phone for $50.

Just as I was about to end the call, I asked the agent if I might be eligible for a free phone as well. He checked our ATT account and said yes - both my husband and I were eligible if we renewed our contracts for additional two years. Again, he made recommendations for new phones for the both of us and we discussed several makes and models. I selected two phones and went through another 5 step confirmation in which the terms of the contract, pricing, shipping, etc... were each agreed to. Another confirmation email was to be sent for order # 494407081.

Within 15 minutes or so, I had received the confirmation on the latter order, but not the first. I decided to check again the next morning. When I still had not received a confirmation email, I again called Wirefly to find out why. I was told they needed to verify the name on the ATT account in order to add an additional line. I gave them my husband's name and again waited for the email to confirm the order.

Instead, on Sat. evening, close to midnight, I received an email stating there was a problem with the order and to contact Wirefly. So on Monday morning, I called. This time the agent told me that the problem was that I had not paid for the phone! I needed to authorize a payment of $79.99 for the LG Zenon. I explained that this phone was supposed to be free. Wirefly then said apparently the agent who took the order thought I was opening a new account; add-on lines were not eligible to receive this phone for free. I was directed to another page on their website to look at other phones. However, since this phone was to be a birthday gift, I explained that my daughter had been given a photo of this phone on her birthday (at the suggestion of the initial sales agent) and was eagerly awaiting shipment. Wirefly just kept telling me it would costs $79.99. I told them I would have to discuss it with her and that I would also be checking our local ATT store.

On Tuesday, 9-15-09, I received another email and a phone call from Wirefly, wanting to authorize payment. I told them to cancel the order and explained my frustration. Had it not been for my daughter, I would never have been looking for a cell phone and would not have updated our expired contract. Also, my current phones had ceased working that morning (Wirefly had authorized the SIMS card to be terminated!)

I explained to the manager at Wirefly that I was upset my current phone had been disconnected, that I had not received my new phones, and that even if I had, they would need to be charged before I could use them. I was told FedEx showed delivery for that day and that I could take my phone to the local ATT store to be given another SIMS card.

Now, I am back to square one. My daughter still does not have the phone that was promised. My current cell phones do not work (thanks to Wirefly deactivating the SIMS card). I did receive the new phones during the day; however, they remain unopened at this time as I am undecided if I want to continue to do business with Wirefly.

It is my understanding they make commission from new contracts (and renewing contracts). I feel like I was mislead on my daughter's phone and service so that they could get me to renew our family plan.

I contacted verizon, they said the did not disapprove the contract, said I could not change my contract which is for 2 years and cost more. $189.00 Mo. Verizon said they had no proble with changing blackberries. Wirefly is deceeding in their emails. I had made a offer to sell my old Blackberries and not that person is puting pusure on me to sell.

This kind of business practice shoud not be allowed. It took 3 web Pages to fing out where, and who they were. This is a very deciving group of "people". ATT should be ashamed of themselves for "allowing" this "criminal activity".

this company takes money immediately off your credit card THEN processes your info. They CLAIMED the order couldn't be processed AFTER they had already taken my moey off my card, then tied my money up from me being able to use it after I cancelled the order. TERRIBLE customer service, was hung up on. Was talked over and given no respect. I don't see how t-mobile allows this company to represent them and that tell me alot about t-mobile.

put on the side of the box and that was it as long as it was there in 2 or 3 days.

I purchased 3 Motorola Razr phones plus bluetooth headsets from Wirefly. The price as per what I was told by their rep over the phone was great, even though I had to send in rebates forms once I received the equipment, or so I was led to believe. Come to find out I had to wait 180 days before I could send in the rebates. So instead of immediately returning the items, I waited the 180 days and sent in ALL of the copies of receipts, proof of purchase, etc. that was required. I waited another 60 days and after not receiving any rebate money I contaacted them and was told that some of my rebate info was incomplete and that some papers were not received within the correct time frame. What are the odds that everything that I did on six different rebates was incorrect? It was all BS. I would NEVER do business with this company again. They are scam artists.

I placed an order for new phone and plan for ATT cell. After reading fine print of penalties for any change of plan (wirefly's not AT&T)I chose to cancel the order shortly after it was placed. Order was shipped 24 hours later. Package arrived and was left at door even though a signature should have been required. My attempts to solve this problem with their semi-english speaking customer service reps in India has been most difficult. AT&T service promptly cancelled the new plan and restored the 2400 roll over minutes I was losing with the new plan. I still have the unwanted phone to deal with and wirefly has my credit card.

After being declined by a carrier I had tried to place an order with, wirefly took it upon themselves to order me a phone and plan with airlink. I was not given a confirmation email, and even a member from the corporate office confirmed that. All I recieved was a shipping confirmation and an UNAUTHORIZED charge to my credit card, which I am guessing the got from the previous information when attempting to get service from another carrier. I am guessing some shady employee was not meeting their quota for their commission. I am so angry!

When I called to complain and have the situation taken care of, I was on hold for half hours at a time (5 times to be exact) and the corporate office confirmed that it was an UNAUTHORIZED order and that I needed to contact Airlink. So I did and they told me it was not their problem it was wirefly that made the mistake. Not only did airlink charge me once for an order I did not place, but twice.

Wirefly is the worst customer service that I have ever come across in my life. The employee I finally did get to speak with actually was yelling at me on the phone. I asked for his name and he constantly interrupted me and then when I asked to speak to corporate he said the line was breaking up and he couldn't hear me. Kenisha is the one in corporate office I spoke with , and Asatish was the rudest customer service rep I have ever encountered.

My credit card was charged twice which resulted in overdrafts up to almost 100.00 I told them several times DO NOT take money out of my account and was told to talk to airlink. Airlink told me to talk to wirefly. I am disputing these charges through my bank and had to get a new credit card number. This is the most horrible experience I have ever had with purchasing online.

I tried to place an order for a UPGRADE phone and a good deal with a rebate and 50 dollars back for my old non working phone, The Person I spoke with was an Indian who didnt speak very good english, they made mistakes on my paperowrk and my order was delayed three days, Each time they would say WAIT 12 HOURS and then call back, My CC Was charged almost 80 dollars and no phone was delivered even though I selected OVERNITE Shipping, I was charged for Overnight, and no phone was delivered, Ive called numerous times and still I have no Phone, Each time its another Indian call center with no manager to speak to

I paid the amount to wirefly.com while purchasing the services of T-Mobile mobile service.I paid $208 to wirefly .But as er contract I had the right of step out of contract within first 15 days . I was not getting T-Mobile coverage in my area so I returned the phone to wirefly within first 15 days and T-mobile returned me my $115 which they charged for their services but Wirefly just returned me $40 and not willing to return rest of the amount

On February 27th I accepted a Blackberry Bold offer from E*TRADE and signed a 2 Yr contract with Wirefly.com who is the equipment provider for this offer with service from AT&T. I received two phones, one Bold and a regular mobile phone for my wife. The Bold roller ball was defective and was hard to navigate. I went to AT&T Company office. They refused to replace it. Told me to talk to Wirefly. Called Wirefly. Their only solution was to return the phone and then be without service until I get a new one. So we decided to use our old phones and returned both phones to Wirefly on March 18th. I received 2 emails from Wirefly that they had received the equipment on March 24th. The deadline to cancel was within 30 days, or March 27th.

Today is April 20. I have called Wirefly 3 times to release me from the contract so I can be legible for an AT&T upgrade. NO GO. Both our phones are 3 years old and barely work. In the meantime Wirefly keeps billing me for service $143 per month that I cannot use. I call AT&T they say call Wirefly. I call Wirefly, they say call AT&T. In the meantime I pay $143 a month to call these cheats. What a joke this is.

After reviewing my upgrade options on 2-3 different sites it appeared that Wirefly had the best price/rebate available. My rebate was to be $200. I recieved the phones but did not receive any rebate forms. I have now been told there were not any rebates and that I must be mistaken. I KNOW THERE WERE $200 IN REBATES. I can see fromt he numerous complaints that this is nothing new with this company. I would like to pursue a Class Action Lawsuit

made payments threw wirefly to tmoble tmoble never recieved my payments the payments are over 250.00

Placed an order for two phones on 2/1/09, it is now 2/11/09 and I have been given the run around. Porting the numbers and credit checks have been have been approved by AT&T. Wirefly keeps cancelling my order. This place is a horrible place to do business with. I have been very patient and usually do not complain until it is no longer bearable. They guarantee that you will have fast service and will receive your equipment in a matter of days after you have been approved.

I have all the green lights and the only thing holding up the order is Wirefly. An AT&T Rep put us on a conference call and Wirefly does not have a reason why they continually keep cancelling my order. Now somehow there system is telling them that they can not release the ports until Feb. 13, 2009. I do not understand this as AT&T has ported over the numbers and everything else. We just need the phones so that we can activate the lines.

We recently recieved an LG Voyager for Verizon Service. Upon rrival of the phone my wife eager to use it started using the phone. Well needless to say, the services that wirefly offered in our order through Verizon, in our area were not available, and next the Phone was described as having unlimited music downloads in the VCast VPak. Turns out the VCast music is only available if you subscribe to Rhapsody.

So we called verizon to find out was was available and such. I told the kind gentleman of the decription of services wirefly contracted us into and the verizon representative fealt that Wirefly was falsly advertising the Verizon's Products.

I pruchased a phone though [Wirefly] and [they] promissed this phone would better suit my needs. fiancially [they] promissed me a rebate and no information has yet to be provided for it. i also have had exsobident phone bills. not the savings i thought. my phone company T-mobile said [Wirefly] need to help us with the issues in a fincial aspect becouse that is where bought the phone.

I have been working on this issue for about 6months. if this is not straitened out by 1-23-09 i will be forced to send this phone back and leave [Wirefly] out of the deal and only deal direcly with T-Mobile the only people who seem to care and r paying attention.

i am in finicail rounes over this phone issue. i changed my phone service to keep this from happening after [Wirefly] promiss [they] could deffanly do better. i very disapointed. [They are] with drawing money with out permission from my account on 1-23-09. i have no money in that accout. it will bounce and then i will have even more fees. i am stressed to no end with 6months of billing erras.

I pruchased aphone though u and u promissed this phone would better suit my needs...fiancially ....u promissed me a rebate..and no information has yet to be provided for it...i also have had exsobident phone bills...not the savings i thought....my phone company..T-mobile..said u need to help us with the issues in a fincial aspect becouse that is where u bought the phone..I have been working on this issue for about 6months...if this is not straitened out by 1-23-09...i will be forced to send this phone back and leave u out of the deal...and only deal direcly with T-Mobile the only people who seem to care and r paying attention...i will await ur responce...

The company says that youy phone would be 100% Satisfaction garanteed for 30 days from the activation day. I purchased the phone on 12-10-08 received it on 12-16-08 and did NOT activated the phone until 12/25/08 since it was a Christmas present. When I called wirefly because the phene is not charging the said the 30 days expired on the 10th the day of the order. Then when you try contacting them they have a chat room where the custumer service agent are VERY cut and dry and do not care about helping the custumer.

I asked for a phone to call and his answer was that I was going to have the same result that I had with him. I insisted on a phone Number for CSV and finally he gave me one. I called and the lady was VERY difficult to understand since she did NOT speack english clearly. When I asked for a Supervisor the lady once again sd that I would have the same result from the supervisor. Sure enough she kept on repeating her self and sayinf I am sorry mam but..., even though I pointed out the discrepency on their wording on the garantee. WHAT do I asked her she simply sd call the manufacturer. The outsourcing for custumer service to INDIA is SO sad when So many people in the United State are out of work.

I was VERY UPSET AND REGRET purchasing anything with them. THe phone cost was almost $300.00

This company Wirefly needs to be SHUT DOWN by our government. There needs to be congressional hearings regarding their illegal business practices. I spoke with their sales person on the phone and was promised local numbers on the 3 phones. They sent one phone at a time over a 5-6 day period even though I paid extra money for 2-day shipping.

They told me what the 3 phone numbers would be. When I did receive the phones 2 of them had number prefixes 150 miles from where I lived. I called them and complained and I called AT&T who I had the 2 year contract with. AT&T told me that Wirefly had 3 sequential local numbers reserved and that all I had to do was pick up 2 free simm cards and put them in the phones and then call them to activate the phones.

I did that and everything was fine. Except that wirefly changed the numbers without notifying me and then tried to bill me $200 per phone because the orginal numbers were cancelled. I talked to their executive department and I returned one of the phones Fedex. I said I could put the old simm card back in and use the local number they changed it to. Wirefly said No need to do that, everything will be fine NOW I AM STILL GETTING COLLECTION LETTERS FROM SIMPLICITY THREATENING MY CREDIT REPORT FOR THE TWO PHONES, EVEN THOUGH I RETURNED ONE AND OFFERED TO CHANGE THE NUMBER BACK!!!

phone never gives you a person to talk to. it is a brocken record with the same message over and over. the product protection is a rip off. 49.00 per phone for lost or broken phone is never replaced.

$150.00 for protection is a ripoff.

I ordered my daughter and her sister each a cell phone from Wirefly. They were Christmas gifts from their father. Each phone cost $259.00. The girls opened their phones on Christmas and were so excited. Of course they got the phones out and immediately started trying to bluetooth ringtones. Although the Quickfire phones are bluetooth compatable, you cannot bluetooth ringtones with with phones. I took the phones to an AT&T store to make sure we were'nt doing something wrong with the phones and they assured me that you cannot use the bluetooth feature on this particular phone.

The phones were purchased Dec. 19. I called Wirefly Dec. 30 because I was under the impression that you could exchange phones if you were not satisfied as long as you do it within 15 days of ordering. After staying on hold for over 30 minutes waiting to speak to a human, I am told that because the box to the phone has been opened they will not exchange the phones nor will they refund the money although the phones were brand new and we were completely unsatisfied with them.

After speaking to the first customer service rep, I asked to speak to his superviser. I got the same run-around with him. I finally got mad and told them that I would never order anything else from them and would be sure to tell everyone I know how badly misleading their satisfaction guarantee is and how bad their customer service is. I think it is pretty sad that you pay over $500 for phones and you get treated like this!!

I purchased a cell phone on 11/25/08 from Wirefly/InPhonic. After having the phone for a couple of weeks I noticed the phone wouldn't receive or send attachments. I took my phone to AT&T because I thought I wasn't using it right since it was a new phone. Well, AT&T couldn't figure out what was wrong with it and told me to contact the place where I purchased the phone from.

Contacted Wirefly/InPhonic about the phone and they had me mail the phone back the first day I spoke with them because they said I only had 2 day left in my trial period. So I mailed it back to them and I called the next day to make sure that they received the phone and was advised they did. However, I was also advised that they wouldn't be sending me an exchange phone and that my trial period was over and I would have to go back to AT&T to get my phone exchange. I have now spoken with them 4 different times and they are still refusing to send me a new phone or my old phone. They will not refund my $$ that I paid for the phone. This really sucks.

I spent 10 minutes on there site picking out a phone, upgrading my plan only to get an email back letting me know I needed to contact a number so I contacted the number was placed on hold for 45 minutes and then I spoke to someone who transfered me again another 15 minutes only to find out I was not eligible for an upgrade. I asked to speak to a supervisor and I am still on hold after 20 minutes. Just go through your carrier it will save you time and aggrevation

I bought two Nokia N75 and was supposed to get a rebate of $100 for each phone. I called and nothing, they either transfer me to a rebate department where I only get voicemail or say that infonic is in bankruptcy

$200 in loss

On Sat 12/6/08 I did on-line shopping for a new cell phone and new extension ( current plan 450 roll over) plan with att. wirefly offered a LG CU515 phone free with 2yr extension( also 450 min-same plan) so I ordered that and a blue tooth accessory. On Monday, I recieved an email saying there was a problem with the order. I chatted with Vincent from Wirefly and was told that I needed to increase the cell phone plan to 900 min. I told him Wirefly had advertized this plan ( the 450min plan)of which I had a receipt. He said he understands that but if I want phone I have to increase plan to 900 min. Told him I had a complaint and wished to speak to someone and was told Wirefly does not have a complaint Dept. Had to cancel plan which they would not honor after advertizing it and me accepting it

Only loss at this point is my life about 2hrs . I was told I would be refunded charges to my credit card

Wirefly sent my phone to the wrong address via FedEx. FedEx delivered it to a business although the order stated RESIDENCE. No ID was checked, and the person signing for the pkg signed his own name. While tracking my pkg I learned about this mistake and thought it would be easy to resolve since everything had a paper trail.

I contacted Wirefly by phone, and could not understand a word the rep was saying. I asked where they were located and I was told Bombay, India. Go figure. So I resorted to online communication via Live Chat hoping the English would at least be understandable if it was spelled out. The rep told me he was sorry for the inconvenience but there was nothing he could do about it because he must follow protocol. That meant that I would have to pay a second time if I wanted them to reship my order, and they MIGHT refund my money from the first shipment if they/or I ever received the merchandise I had paid for.

I filed disputes with Wirefly. FedEx AND my credit card company, as well as the service provider. Even though FedEx KNEW where they had delivered the phone,(same number, wrong street, wrong town) they refused to go back and get it. (Why require signatures if you don't even verify the identity of the recipient?)The website I originally ordered the phone through came up APPEARING as if it were TMOBILE, (that is what I had typed in) however, it somehow mysteriously turned into Wirefly, and I was unaware of that fact until the online purchase was already processed.

They had ripped off my brother a year or so back when he sent in for $100 rebate, and I would have NEVER knowingly done business with them because of that situation. Regardless, I thought one of the companies would be helpful...no such luck. I had to go purchase another phone (In person, which I suggest evryone do instead of using online services)and then I had to re-activate my account with TMobile (Who had threatened to charge me an early termination fee if I did not re-establish service with them within 30 days) and Fed Ex told me it would take thirty days to solve the dispute, so I coould not wait for that.

Meanwhile I put a fraud alert on with the credit bureau after pulling a report showing the erroneous address listed on my credit report...which is probably how my name got associated with that business in the first place...and I was told to go to the police station, file a report, and send copies to the credit bureaus to protect my credit from further problems. What a nightmare...My advice: NEVER DO BUSINESS WITH WIREFLY OR FED-EX!!They BOTH suck!! Thank God my credit card company and the consumer bureaus were on the ball!!!!

I upgraded my wireless phone the 24th of October. I was dissatisfied with the phone. I sent the phone back on the 11th of November. I went into the AT&T store here in Fort Worth to upgrade. I could not upgrade because WireFly have not reversed the contract.

I went in my home computer to see if WireFly had received the wireless phone. I saw that they hade cancelled the contract and that the phone had been returned.

Another thing when someone request to speak to a person they can understand, good costomer service would be to try and accommondate their request.

Would you please send in something to AT&T wireless to reverse the contract.

I am complaining because I drove to AT&T wireless store three (3) times to get a new phone and could not because of Wirefly incompetence.

DO NOT USE WIREFLY!!! I tried to sign up for the E*TRADE Free Blackberry deal through Wirefly. They made me email their customer service (outsourced to India) copies of my social security card, drivers license and other personal information. This process took over a week and totalled 5 hours of my time, as many of the materials I submitted were deemed unacceptable, even through I am a verified ETRADE member and have been with my current wireless provider at the same address for over 10 years.

Finally after speaking with over six customer service agents throughout the week, one informed me that I could just answer three special security questions and my identity and shipping address would be confirmed. Wow, so after all the hoops I had to jump through, all the hours of scanning & faxing personal information and responding to emails, after the hundreds of minutes of my current wireless plan I wasted on hold to speak with a rep. they told me I could have simply answered three questions?

Total disregard for ETRADE members time! What kind of system is Wirefly operating? Very inefficient, downright rude and inconsiderate! OH, and it gets better... after all this BS, they sent me an email shortly after telling me that I was not eligible for a phone upgrade as per my current wireless plan. Well, I just got off the phone with my wireless carrier and they honored the upgrade directly through the wireless provider and in literally five minutes I had accomplished what took me a week of harassment from Wirefly just to be rejected!

Finally my new Blackberry is ordered an on it's way (thank god not through Wirefly), goes to show the importance of working with a qualified company. Shame on E*TRADE for contracting such an inferior company to represent their Mobile Pro division. After this debacle I am questioning the competence of the suits over at ETRADE - maybe it's time to transfer my accounts to Schwab. Consider yourself warned!

I purchased two phones from Wirefly.com and within 20 Days the number pad on a $250+ Phone would not work. The number 8 would not display. I use my phones for work. They said they would ship one out to replace the bad phone only if I returned the existing phone plus put down a 250.00 dollar Deposit until the phone arrived. Or I just mail it in and and I would have to wait two weeks.

My business is using my phone everyday. I should not have to tie up 250.00 Dollars for a piece of junk they sent out nor should I have to wait two weeks. Customer service sucks. On top of that they expect me to delete all the data in my phone before shipping. This is a major inconvenience for a small business person. I have never been treated this bad. My advice to you is to purchase a phone from the retail not a third party. Problems down the road will be avoided. Don't get screwed up by wirefly.com I learned the hard way.

Loss in Revenue from Phone sales could be as much as 5000.00 for 2 Weeks

The website offered free lg dare phones when you signed up for Verizon but when you click on the link it says the phone is $99.99. I called up and Nick told me the website advertising was in error and he would not honor the deal.

Purchased the Blackberry 8110 w/accesories for $19.99 through E-Trade who apparently utilizes Wirefly to ship the phones. The phone was defective, they then told me they needed a $250.00 plus $19.99 to ship another phone. I expressed that the next phone needed to be perfect because I cannot keep giving $250+deposits. The second phone was worse then the first. The audio was just terrible. So, I thought I would change to a different type of phone; then I got on the Internet and started reading all the complaints about Wirefly-how they didn't really need to get our social security numbers, how there was fraud, cheating, etc.

I then shipped the 2nd phone back taking pictures of everything in there-while a Fed X person witnessed it. They refunded all my money but $19.99-So, I am on the phone with the right now. They are going to refund that but why did I have to call them back to get it? Then they said they didn't receive everything back which they did because I took pictures of everything at Fed X knowing that some people said they shipped it back and then Wirefly said they didn't receive everything. And, they said the SIMS card was not the correct one--they said that it wasn't the one that came with the phone-well that is because AT&T tried to put a new one in to see if the reception would improve.

So as it stands Wirely told me that they are charging me $15.00 for a manual I didn't return which I have pictures of and they are charging me because it didn't have the originial Sims card. I promptly told them that they are cheating me and I would contact an attorney. Do not deal with these liars, cheaters, fakes, educate everyone you know not to deal with Wirefly--save yourself time and money-And, told me there is no way they can give me a corporate phone number. NIGHTMARE OF A COMPANY! I am looking to bring a civil action suit for anyone who wants to join.

Hundreds of dollars of time off trying to get this straightened out and also the anger, mental fatigue and shear exasperation.

I tried to order two phones for the family plan today. The credit/debit I used got declined online, so therefore I called because I knew I had $10.27 left on my card (Cash on hand, but not much on the card now). When I called I talked to a rep, he tried to put my order through again and then said it was declined for innsufficient funds. I told him the money is on there and (while he was on the line) checked my credit account online. It stated that there were 5 $1.00 purchases taken out of my account from them (Cell Stores).

He transfered me to manager Slylvester who informed me that there is no way to credit the money back and it is $1.00 fee everytime your credit goes through. I told him that first of all my credit didn't get to the point of being checked, and second of all this is not stated on wirefly.com, therefore being ILLEGALLY CHARGING my card without proper authorization. He informed me that there was nothing he can do and it will be refunded 5-7 days. I told him my lawyer will be contacting them soon and I shouldve checked the bbb report on them first (which is UNSATISFACTORY), and googled their complaints (over 600). Please a lawyer in Boston MA area contact me thank you.

My credit card was illegally charged, doesn't matter if it was 25 cents, it's mine, and was not authorized!

Oct. 10, 2007,I ordered a cell phone through wirefly and also re-newed my contract with att at he same time. The phone came with a $40.00 rebate, but the instructions said to not send for the rebate until after 150 days and no longer than 250 days. I send the rebate coupon last month to the address stated, and today I received that letter witht he rebate form back. The post office stamped on the returned letter Box closed. So what do I do now?

After paying the activation fee for the new phones and resigning with att for another 2 years, I was looking forward to receiving SOMETHING back.

I purchased cell phones from Wirefly with rebates that totaled $100 (the website listed the phones free after rebates). The phones were purchased 11/06. It is now 07/08 and after many emails and calls I still do not have my money. Their website has listed my rebate status as approved and pending payment since May '07. I have spent many hours trying my best with a pleasant attitude to collect my money, to no avail.

i was told i needed to pay 2 payments to t mobile in advance which was 59.00 plus 35 activation plus 10 for shipping. my visa was charged 190.97 they paid 1 payment to t mobile for 87.90 and the rest of the money they kept. now i have no phone! wirefly stole the rest of the money and now they come back saying i had to pay and extra 42 dollars which was never said in the beginning.

i have no phone. my husband has diabetes this is sickening . if they would have said they were only paying t mobile 87.90 out of 190.dollars and the rest was to them i wouldnt have gotten it!!!

In December 2007 I ordered a Blackberry Pearl and changed my service to AT&T. I ordered accessories (that did not work), insurance and set up my new monthly plan with AT&T.

Once my order was completed, the representative asked me if I would like to add and additional phone for $29.99 (the price of the first phone). He said that if I had a friend or family member with AT&T, the additional phone could be used with their EXISTING contract. I told the rep that my husband is with AT&T and the specifically said that the phone could be used with his contract. I agreed.

When the paperwork and the new phones came in, there were 2 phone #s in the paperwork. I went online to their chat box and was told that there were NOT two lines established, and that I should NOT WORRY! Well, when the phone bill came from AT&T, you guessed it - charges for 2 PHONE LINES. When I canceled the 2nd line with AT&T (that I was assured would not be set up in the first place), Wirefly charged my credit card $250 and American Express will not remove the charge because Wirefly is sending documents as proof where the phone was shipped to me. What they are NOT sending is proof that I was flat out lied to in order to secure this sale. Why are their phone conversations recorded if no one can use them to prove what conversations took place?

I am out $250 because I was lied to by a representative of this company.

I ordered an L G shine (slider) on June 6th 2008, from Wirefly. The only thing I had received from them to this day (2 1/2 weeks later),is an e-mail wanting me to evaluate their services. I called my credit card provider today and they said no charges have been made. I called AT&T to check on a contract, and nothing has been done since my old contract expired in 2006. I e-mailed Wirefly tonight and canceled the contract after reading the comments on this sight. Thanks for helping me make that decision.

No damage done at this time, unless Wirefly , or Biz Rate or whoever is responsible for this order, makes a charge on my cedit card. Then I will get back in touch with you.

I purchased a new T-Mobile phone with 2-year service plan. A week after activation I selected a new phone number with T-Mobile. A few weeks later I received a legal notice from Wirefly, via email, that I was in breach of contract for canceling my account.

T-Mobile confirmed that my account was still active exactly as originally opened. Wirefly responded that all number changes have to be done under their dealer code, yet 1) they did not inform me of such, 2) they will not provide their dealer code to me, 3) T-Mobile Customer Care does not have access to their dealer code and 4) T-Mobile Customer Care is not able to change dealer codes in their system. All attempts at contacting Wirefly and Simplexity to resolve the error failed.

Wirefly is billing me for a $250 deactivation fee. I suspect that legal action will ensue due to my refusal to pay.

Wirefly seemed to be too good to be true. So I used them to open 2 new accounts with ATT - most of which was not a problem. However, within 24 hours the troubles began. And for the record, I am lucky as I received the rebate I promised to me. The problems: One of the 2 phone numbers we transferred was not ported over correctly. So wirefly then made anew phone number for my account. Once the delayed phone number ported over, I was then carrying a 3rd phone number. Naturallly, w caught on to this, and had to go thru ATT to cancel the additional phone number we never asked for.

Six months later I am now being pursued for paying a cancellation fee for ending my contract early, as I cancelled the 3rd and erroneous phone line. So this is a pain but I am not mentioning the time I have already spent with ATT as they need to credit my account for other charges such as an activation fee and 3 months of phone coverage for a phone that never existed.

I just had to call the new collection agency for wirefly on the phone and 3-way call ATT. Wirefly collection agency are threatening me for a $250.00 cancellation fee - guilty until proven innocent. The catch is that the cancellation is a phone number that they added to the account by mistake. SO I am responsible for an error that is not my mistake. It seems now that the 2 companies have talked through this matter, ATT will have to pay wirefly their due commission. But, to put salt in the wound one of the accessories I ordered is for my Blackberry Curve, a simple rubber skin that protects it. Well, when I ordered it, I was told it was a genuine Blackberry Skin which is important as the generic ones do not quite measure up. After having this skin in back-order for 3 weeks they email me and let me know my accessory is on it's way.

The accessory turns out to be a duplicate car charger for one I already have, I proceed to send that back and await my Blackberry skin, After another month I get a blackberry skin, however it is not made by Blackberry and it is not for the model of phone I have. So now I am trying to return my incorrect skin to a company that is bankrupt and in court. I am not sure I will ever see my $9.99 item. The worst part is now I have a skin for a phone that is not mine. I have requested an RTV so I can get the proper one. And the skin I received is not genuine Blackberyy as I was told, it is from a knock-off company so I can not even take it to a local ATT store and exchange it.

I hope the $250.oo incorrect early termination fee resolves itself, however I am still held responsible until ATT pays wirefly. And I am definietly not expecting my new Blackberry Skin anytime soon. Luckily, I anticipated this wild delay and bought the cheap street Blackberry skin. So much for getting a good deal. Avoid wirefly at all costs, and don't get their accessories, cause even if you pay for them, chances are you'll never get them. And don't bother with Customer Service either, it sends you to an India call center.

On October 8th, I signed two, two year contracts, and bought two cell phones will $40 rebates each. I had to waited 120 days to file. I finally filed the letters came back, as the PO BOX was called, after several phone calls, WIREFLY directs you to website and says the company went bankrupt. However, Wirefly continues to offer rebates to its cleints and lies to its customers about what is happening. Is this america please someone do something about this.

I have lost $80 in rebates.

Ordered phone 3/2007 with $50 rebate. Received phone, complied with rebate requirements. Wirefly stalled in sending rebate, declared bankruptcy. Still waiting for my $50 while they are doing business as usual.

Purchased two cell phones from Wirefly in June 2007. One of the phones had a $100 Rebate Program. After following the specific instructions (150 days after activation), I mailed in the information so that I could get my $100 rebate. I waited 60 days as that was how long it was supposed to take to receive the rebate check. In February 2008, I went to their website to find out that InPhonic filed for bankruptcy. I received an email from someone from Simplexity who stated that as a goodwill gesture I could receive a coupon from their store. I told them I didn't need any other equipment, but rather I needed the $100 cash. I purchased the phones from Wirefly and had no dealings with InPhonic. I would like to receive the $100 rebate check as promised. We need these companies to be held accountable for such fraudulent practices. Thank you.

I have not received mail in rebate of $140. When I had communication with their mail center, they said the company has filed for bankruptcy; but looks like Wirefly/Iphonic is still doing business.

Suffering loss of $140.

I purchased two phones and an activation plan with AT&T in July 07. Each phone came with two rebates. In both cases you had to wait for the third bill to submit the first rebate and the fourth to submit the second. I mailed the first with needed information and never received the money. I checked on-line and the company indicated some third part that I had no dealings with was in chapter 11. I e-mailed Wirefly and never got a response. I dutifully mailed the second set of rebates and they were returned to sender indicating the box was closed. I called Wirefly on 2/12/08. Customer service transfered me many times. When I finally spoke with someone, they transferred me to a rebate department that wound up being a voice mail saying again that some third party that I had no dealings with was in Chapter 11. I called back customer service to demand an answer. I purchased the phone through Wirefly and that's where my money went. I wanted the rebates honored. The person said they would be honored. I gave them 30 days or I would file a complaint with the Better Business Bureau. He asked for more time and I said no. So essentially I'm out over $200 in money.

I'm out over $200 in promised rebates for the two phones.

We bought two free blackberry Curves, after rebate offer. Just called WireFly to ask a question before submitting rebate forms only to find out they are in bankruptcy. WireFly has always been difficult to deal with and now I wonder if this was a planned event in order to hedge profits. Does AT&T (my carrier) wash their hands of my complaint now that WireFly is not going honor their rebate? I find this very disturbing and in need of government regulation in order to protect consumers. This is a classic cast of bait and swith advertising.

I estimate our loss at over $800 for the phones and another $1000 for the service plan I was required to sign up for in order to get the rebates.

On January 3, 2008, I ordered Motorola KRZR K1 with an extended 2yr contract. January 8, 2008, I received, activated, and charged the phone. On January 12, 2008 the phone expired. January 13, I went to an AT&T Corporate Office for assistance. Sales person at the Corporate Office stated the battery was good, SIM card was fried and that the phone was the problem. On January 14, I called TMI. I explained to TMI representative what information I was given by AT&T Corporate Office. TMI requested I return product to them as I had received. I stated that I would not be sending SIM card as Corporate Office kept it and because of the time frame to replace phone was crucial, I sent it as quickly as possible. TMI representative stated there would be an additional cost of $15 for the SIM Card. I then asked what the time frame would be for a replacement. Representative stated Monday 21, 2008. I said that was not acceptable. I asked if shipping express would speed up the process. TMI representative said yes, company would need the damaged product to assess and then ship new product.

On January 14, 2008 the product was shipped next day at a cost of $50.25 with the expectation of new phone arrival on Monday 18, 2008. Between January 14th through 17th according to Whereismyorder website, indicated they were processing the order. January 17, I called TMI. I was concerned with website information. At 10:15 Central Time TMI representative stated that the phone was being activated and would be shipped 3pm eastern time. Again I mentioned the expectation of receiving phone on Friday January 18. TMI representative assured me I would receive on Friday. January 18 and I noticed the website posted order being returned. I again called and was told I would not receive phone after all. TMI representative stated it would be Monday 21 in the morning sometime. Monday 21, 2008 package did not arrive until after 2pm. I called TMI to inform them I had received and if phone was activated and did the battery need to be charged? TMI representative said I would need to charge battery. Again TMI had to be called because phone had not been activated until Monday 21, 2008 @ 8:55pm.

I missed many calls as this is the primary way for employer to contact me.

I purchased phones, accessories, and handset insurance from Wirefly.com in April 2007. From day one I had nothing but problems. I called to place my order, rather than order direct online, because I was planning to move out-of-state and I wanted to get my phones ahead of time with Arizona phone numbers. The Wirefly account rep assured me he could help me to accomplish my goals. Unfortunately, I did not get Arizona phone numbers, and in addition, the phone's text and picture messaging did not work. To add to my difficulties, one of my accessories was missing.

I spent hours on the phone trying to troubleshoot the text messaging failure. Finally, I opted to let Wirefly send me two new phones, even though I was doubtful that would solve the problem. The next day, I decided to stop in to the Cingular store, and the sales rep was able to fix both phones in a matter of minutes. So when my replacement phones arrived, I didn't keep them; I never used them. I called Wirefly to let them know the problem was resolved, and I returned the replacement phones. Then in August my son stepped on his phone and snapped it in half. I tried to file an insurance claim, and I could not log in. I contacted the insurance company, and they told me that Wirefly had cancelled my insurance. I called Wirefly on 8/31/07, 9/5/07, and again on 9/6/07, speaking to Alex, Santosh, and Preetam, respectively. Each time I was told to call again later, that they needed to research the matter. The first phone call I made on 8/31/07 was most unpleasant. The Wirefly representative was rude, argumentative and accusatory. He was trying to make a case out of the fact that I ordered replacement phones when my original phones did not work. He kept repeating the same thing over and over again and would not answer my questions, nor would he let me speak to a supervisor. After hours on the phone getting the runaround from Wirefly (using up my cell minutes to do so!) I finally decided to report the matter to the Better Business Bureau. After about two months, I got a letter from the BBB stating that their letters to Wirefly had gone unanswered. I ended up having to pay $220 for a new phone from AT&T. I will NEVER do business with Wirefly again. This company is negligent, incompetent and their service is full of mistakes.

In essence, they stole $99.98 from me when they canceled my insurance and cost me another $220 for a phone that should have been insured.

When I first called Wirefly to place my order, suddenly they told me the computer froze and that I was to call a number to see if my order when through. I called and they guaranteed they wouldn't have two orders for me, but they did which I found out about later. As a result, I was not not accepted by Tmobile. I called Wirefly and was told they would cancel one order and put all my extras I had ordered on the other order.

But after talking to people for that last 3 months, I found out I had 6 orders out there. I talked to different managers. I can't get a protection plan unless I bought it at time of 1st purchasing the phone. I had purchased this plan, but Wirefly messed up my order to begin with. I am so-o-o upset by their lies.

I have not gotten any rebate checks from Wirefly.com . It's been over 5 months and they've been giving me the run around. Now, the latest news I got is that Inphonic.com (probably the parent company) is filing a Chapter 11 and their customer service line is not available. If they do not honor their end of the contract, I'd like to know if I can cancel my 2 year contract with AT&T then. In addition, after I received my Sony Erission phone, I found out they had swapped out my memory chip for one with 1/4th the capacity. They had to give me some cash refund a year ago. My advise to anyone considering doing business with Wirefly, don't. They are dishonest.

On November 5th I received an e-mail from Wirefly with a special offer: Upgrade to a new Motorola KRZR when you extend your contract with AT&T. The artwork (of course) is the new KRZR and in bold, big letters: $0.00 after instant discount with a 2-year contract/Offer Expires 11/30. In other words - FREE.

Here's my complaint: There is no disclaimer that says something like "phone in limited quantity". So, after I study my options by going to an AT&T store to look at the actual phone (I am not one to just make a purchase without understanding the product), I called the toll free number on November 11. Call center operator picks up and sells me the Samsung SYNC! I told the operator that I have my heart set on the KRZR. Here's the kicker: I'm told that this offer is not valid or offered in my zip code and that they are out of stock with the phone.

Call me KRZY - but I'm a Marketing and Advertising professional. I think the Better Business Bureau and the Federal Trade Commission should look into Wirefly's scheme: 1) the e-mail is false advertising as there are no disclaimers that the phone is in limited quantity; 2) it says the offer expires on November 30, so why are their operators telling me that the offer ACTUALLY lasted for 3 days only (after I received the e-mail dated November 5); 3) the phone operator told me that if he (and I know it's a he) is the one making the decision that he would give me the KRZR phone offer as indicated on the website but unfortunately he's not the decision maker.

I understand that it's a sales scheme but, if they are lying to the consumer by sending false advertising, they should be put out of business and AT/T, Motorola, Samsung and other cell phone makers should look into their sales force to see what they are doing as their names are used under false pretenses.



I purchased cell phones from Wirefly with rebates that totaled $240 (the website listed the phones free after rebates). The phones were purchased 11/06. It is now 11/07 and after many emails and calls I still do not have my money. Their website has listed my rebate status as approved and pending payment since May '07.

I have spent many hours trying my best with a pleasant attitude to collect my money, to no avail.

I submitted to Wirefly a $20 rebate again in June and was told the claim was approved and payment pending, please allow 4-5 weeks. Subsequent notices to wait continue to be the same. It is now Nov. and still no rebate.

I am out 20 bucks and refuse to buy any products that have a rebate associated with them because it is a challenge to receive them.

I ordered a phone, accessories, and a plan through wirefly.com. After trying the new cell phone company for about a few days I realized it was not giving me signal were needed it. So, I contacted wirefly and got my return number/information. I packaged EVERYTHING I purchased into the SAME box and shipped it back to wirefly.com. So conveniently for them, they only find two of the items I returned. They were all in the same box!

So, after almost two months, and me calling every two days, I got a refund for the only two things the conveniently found. So, after spending almost $200, I only got returned like $90. They were horrible to deal with.

I have 4 outstanding rebates from wirefly (inphonic). They keep telling me the rebates will be processed, but it's been a year since I purchased the phones. The rebates were submitted in full and timely according to their terms. Wirefly does not respond to my inquiries. The total outstanding is $205.

Well, my first negative experience was not getting my rebate back. This was mostly my fault since we lost a part of the box we needed for it before the 4-5 month rebate period (which is ridiculous, by the way). The real problem I have is that I just got a call from AT&T Fraud Department saying that someone had tried to set up two new accounts in my name using Wirefly. I'm worried the data given there is not 100% secure since it's probably one of the least trustworthy sites I've given that much information to. Lesson learned - I won't use Wirefly again!

I purchased 3 cellphones through Wirefly. The deal I purchased included $190 in rebates. I obviously would not have purchased this deal if these rebates had not been offered. The requirements for filing the four rebates were extremely onerous and complicated and took literally hours. I nevertheless followed the rebate filing instructions exactly and complied with every requirement and date to the letter. All four rebates are listed on the Wirefly rebate site as approved with payment processing. Wirefly claims that they pay rebates within 4-5 weeks, but my claims have been approved and payment processing for 12 to 20 weeks now (depending on the filing dares of the 4 rebates).

I sent in my rebate in March still waiting for my rebate it's now a few days from October. Getting the run around it's the 3rd time I called same old still being processed.

I followed all the requirements of the rebate exactly and have never received my rebate. All rebate requirements followed strictly and sent by certified mail May 9,2007. After over four months, the rebate has not been received. I have threatened to turn the matter over to the PA State Attorney General's Office but even that threat has had no effect. I believe that some agency should look into the the affairs of wirefly.com.

Bought a Wirefly razor phone online; rebates offered of about $110.00 with difficult requirements, fullfilled requirements and kept copies of required forms, bills, etc. Submitted on specified dates, and never recieved rebate. Wrote to the office of Cinular's CEO, asking how could you allow this company to use your name (I had read on this site of the numerous non-compliance with their rebates). I was guaranteed by secretary Shirley (?), that I would recieve my rebate,just send her copies of the material, faxed copies at a cost of $5. A few weeks later after not hearing from her I called and she said it's in the works, I'll call and light a fire. Well the fire went out and Shirley never answered any of my phone calls thereafter.

These were transactions of about 2 years ago,I threw everything away in disgust, and only now resurfaced because I recieved e-mail from, Wirefly, stating they are giving away $10,000 a day during an anniverary celebration.(maybe money from everyone they hustled on rebates) Yeah! Right!

I brought a cell phone,they took it $250 by mistake from my credit card it,s been 2 months already. I,ve been calling everyday, and they always say the same. I,m sorry it,s going to take between 1-2 business day, bla bla bla.

I too purchased 2 cellphones with rebates from Wirefly.com. I have complied with the rebate timeline and have been approved for (4) $50 rebate checks totaling $200 since May 2007. As of today I have not received my checks. Everytime I ask them how long it would take they just respond by saying I have been approved and it's being processed. I did not look deeply into their reputation when it came to rebate checks prior to purchasing so that is my fault but I would have never purchased from them had I known about the games they play and try not to pay customers. I just need to be added to the list of dissatisfied customers.

i applied for a phone and they sent me one i didnt choose . i sent it back to them and i still recive a bill every month

At the end of March I mailed in a copy of my t-mobile invoice (still active and paid in full) with two Wirefly customer appreciation rebates. They had a value of $100.

Their web page stated it would take 4 - 5 weeks to receive the rebates. After 3 months (June) I called and asked for the status. I was told it was still processing. I called back several time to receive the same answer. On Sept. 9th I called again for the 10th time and received the same answer.

I feel I got ripped off because it can not take a company 6 months with no idea when I am going to receive my rebates.

I bought a Crazer from Wirefly.com. After 1 month of using it, the front screen goes blank and the battery won't charge.

I called Wirefly and they asked me to call Motorola. Motorola asked me to send it back for repair, but they returned the cell phone saying that Wirefly should be responsible.

So, I called Wirefly again, they said they would send me a new Crazer. I called them after a few weeks of waiting and they started to giving excuses. Now, 5 months has past and I still haven't gotten the new Crazer.

I sent my rebate form for $80 on 4/10/2007. On 6/12/2007, I checked their website and it said Claim approved. Payment is in process. Allow 4-5 weeks for payment. On 9/5/2007, after still not receiving my payment, I called them. She said that everything was approved but they hadn't mailed it yet because they are running behind. She couldn't give a new timeframe. Just that they were running behind!

I have submitted two separate rebates after purchasing a cell phone from wirefly.com. The rebate forms specifically state that I will be mailed a check within 60 days after they receive my rebate submission. It has been almost 3 months. Their customer service rep. cannot give me an estimated time frame on when I would receive a rebate.

It was confirmed that I did submit all the necessary forms. The company is sitting on $100 of my money and based on their lack of information it seems that their strategy is to give no information to the customer and hope that they finally give up.

WireFly.com shipped me 2 RazrV3 cell phones + 2 Bluetooth headsets that are wired for use in GERMANY. WireFly clearly understood that I live in the USA. Each time I was able to get through to WireFly, they had a multitude of different reasons as to when or how I would receive AMERICAN cell phones.

I purchased a Cingular Sony Ericson phone through Wirefly. It worked for a while. Then it would not charge. Made visit to Cingular store. Received a used battery. Phone charged but would not retain a charge. Phoned Wirefly. Made a trip to the store for a new battery. Phoned Cingular for a credit and was refused. Meanwhile the 30-day return policy lapsed. They referred me to Cingular, who referred me to Sony Ericson. They would not send a new phone. I was told how to return it for repair. Sent it to Sony. Received the phone and it worked. Now it will not charge.

We ordered a two-for-free blackberry pearl deal through them, and after they hedged about fulfillment of the order, they demanded we fax an actual copy of our drivers license and social security cards. Stupidly we did this without investigating this company. They told us it was a requirement from Cingular for the actual physical copies to be sent in, not just the numbers.

I called Cingular and they said no such requirement exists. We will live in fear forever of identity theft, since they have all information necessary to do this.

Promised 4 rebates of $140 on 2 cellphones. Had to wait to send in the rebate forms only between 180-210 days after activation and purchase. Sent in the information on time. Called to see if the info was received. Was told they are way too busy and behind in processing and that the address I used even though it was on the claim form was incorrect. I sent copies of the same information that I previously sent (now it was after the 210 day period) and at this point supposedly two rebates are accepted and two denied. I don't see how that could happen as all of the information was sent twice. Either they need to deny all four claims or accept all four claims.

I purchased Two (2) Motorola Phones of the same Model which is the (E815) having Rebate contract of $200.00 each spread over about and eight (8) Month period. My actual activation date of the purchased phones with Verizon wireless was activated on or about 5/27/06. My fist Rebates of $30.00 per each of my two (2) phones for a total of $60.00, I did receive after submitting my rebate claim documentation as outlined in the Loyalty Rebate contract, Post marked within the 120 day time frame.

I submitted the second portion of my rebate claim that consisted of $70.00 pre each of my Two (2) Phones for a Grand total of $140.00, This required documentation I submitted no earlier than 180 days Shown on my sales Receipt, after my initial activation of my verizon account and no later than 210 days after the Activation date shown on my sales Receipt.

Considerable time had elapsed I had not received my justified $140.00 as promised in the Customer Loyalty Rebate Contract, so I phoned them and the customer service personnel to whom spoke to me via phone stated? my claim was in valid and denied for the following reason,; and it as I went out and purchased new phones? which isnt true and, they turned my records over to this number (866)-274-6573 @ (Inphonic, Inc.) who never returned my phone call in a Three (3) month period; consequently, after much time had elapsed, I finally got to speak to a manager in reference to this on going theft of my warranted rebate @ phone number (866) 800 4303. I was consistently being told on all previous phone conversations that my rebate was denied due to my alleged purchase of new phones which is bogus, and can easily be verified through or by my uncompromised verizon account that is impeccable, is what I stated to the manager to whom I spoke on or about 4/16/07.

The manager then started the reason that my claim was denied is that the post mark date was invalid; in addition, I would not be receiving my warranted $140.00 rebate which I know that I am due with good faith, in God I do trust.

I bought some phones from Wirefly on 07/05/06. When I recieved them I didn't like them so I canceld my service and sended them back. In 2007 I recieve a letter from Collections departament stating that I steel own money for the phones I purchased.The Wirefly company really brought my credit score down.When I call them they say that I don't own anything to them but It's still shows in the collectuions departament and Wirefly won't sent me a letter from them stating that my account is ok .So I'm stuck with this problem

I entered into a contract with Wirefly/Inphonic Inc. to provide cell phones with the understanding that if I provided the necessary documentation I would receive a rebate in 10-15 weeks. Each time I call they say that my rebate is still in process and that I will be receiving my checks in 10-15 business days. I have not received my rebate and it has been 18 weeks now with another two weeks expected. I never would have agreed to this contract had I known it would take so long.

Almost two years ago I bought a phone from these (people). I was given two rebates each for $125.00 (customer Loyalty my a**) I was given the runaround, I did everything asked at the designated time, Twice!! I have called several times and each time they acknowledge that they are not doing the best job and that someone will contact me. Not!

I purchased two Motorola RAZR phones on 4/26/2006, with a 2 year contract with Verizon Wireless. I received paper work for a $60.00,and $80.00 loyalty mail in rebate. Also received paper work for a $40.00, and a $50.00 Device mail in rebate. Of course you have to read the fine print and send the loyalty rebates no later than 210 days after activation date, and the device rebate is to be sent between 150 to 180 days after activation date.

Each rebate form is to be sent in seperatly with a copy of the dated sales receipt included with your shipment, a copy of the 12 digit UPC barcode from the product packaging, your wireless service bill for the account dated between 150-210 days after the activation date shown on your sales receipt, copies or printouts of ONLINE bills will be accepted but must show the following information: date of invoice, customer name, mobile phone number, wireless service account number,and payment section showing any previous balance paid in full.

I checked myself several times before sending these forms in, and when I did I waited and was confident that I did everything correctly, but on October 24, 2006 I recieved a letter stating that my claim was reviewed and they discovered that it is invalid because a 2nd and 3rd wireless bill showing all previous balances paid were required. I sent in every copy of my reciept when I paid on line every month from the time I activated the phone till the time I sent in the rebate, but they still need a 2nd and 3rd bill, not only did they have both of those bills, but they had several more there to look at also.They also stated in the letter that separate copies of the bills must be submitted with each rebate claim form.

Now I knew that and made sure each were in seperate envelopes with copies of everything in all envelopes. Thy also stated that the wireless bill must include, account number, mobile number, customer name, payment section, and bill date. Ok now as I stated earlier I paid these on line, I printed out the reciepts from verizon.com where I paid my bill online and sent several in, and all balances paid and no changes were made to my service which they stated needed to stay the same as it was when I activated it or if changes were made it voided the rebates. So I am a little confused after all this on why I am not getting my refund. When I call and confront them about what it is I did NOT send in all I get is attitude. Please help!! Even after recieving the letter I sent everything in again and have heard nothing. Have I been ripped off, and lied to?

I ordered a cell phone charger for $16.95 on 2/9/07. They sent the wrong one. I called and asked to return it and got a return number on 2/14. They said they would send me a return label in 4-9 biz days. It is now March 12 and I called them. They had no record of any return request and tried to blame me for waiting so long! The said they would send me an expedited return label today. In asking about my account, I noticed they had added a $2 shipping fee (shipping was supposed to be free; and my order form indicated that as well).

I purchased a phone through Wirefly.com in January of 2005. Website indicated that I would get $200.00 rebate for the phone that I purchased. A rebate was submitted on time along with required documents. Called customer service through cellphonerebates.com (866) 607-9877 requesting status. First of all, it was really hard to get a hold of a person. Second, I was given an excuse stating the phone number was not on the statement. Third, I was asked to resubmit my verizon wireless statement again.

I did what was told and resubmitted the statements. When I called back about 4 weeks later, I was told that my claim was declined and will remain declined and there is nothing they can do about it. I have copies of all the documents that I had sent to them and everything was correct.

My complaint is that I was owed $140.00 in rebates that I did not get, and am apparently not getting. I was told that I missed the 30-day window for returning copies of my paperwork after 180 days (not true), but was then told that they'd process my rebates anyway. But in checking status on the website, I find no change in my "denied" status, and I get only cryptic messages from the company now. I've had the worst cell service I've ever had (worse than with my bag phone in the early 1990's), and I've been stiffed $140.00.

I purchased Cingular Phones through Wirefly last year and I submitted my rabates in time. They rejected both saying my email address is not readable. I have the scanned copy and even a 5-year-old can read it. They also say that I have an outstanding balance with Cingular, but in fact I don’t. I’ve lost $160.00.

Online, I made commitment to wirefly to purchase 2 cell phones and wireless headsets along with a one year contract with T Mobile. The Wirefly ad promised a $350 rebate with the deal. What they did not explain until the phones were activated and delivered was that the rebate consisted of SIX individual rebates to be sent seperately at different times.

All of the rebates had so many stipulations that it took a full sheet of paper to list each of them. The last one was so restrictive that by the time I received all the material to satisfy the stipulations, it was past the deadline mail in date.The $100 worth of rebates were summarily disapproved with no recourse. That is calculated theft pure and simple. T Mobile said there was nothing they could do about it either. To have to spend over four months jumping through hoops only to be turned down on 2 out of 6 rebates is criminal.It took a total of six months and hours of phone calls to get the other four rebates. I will no longer purchase anything that requires a mailin rebate; nor will I ever buy again from Wirefly or T Mobile. BEST BUY is the way to go!

We have not received our cell phone rebate for two different phones that was mailed according to directions on August 26, 2006. I have phoned four times beginning three months ago. At first call, I was told the check would be issued and in the mail in about two weeks. I was not successful contacting them using their website. We have copies of all required documents that were mailed to WireFly.

I bought two cell phones from Wirefly in Feb 2006. Wirefly advertised that they would give me $75.00 for each phone as part of the Customer Loyalty rebate if we stayed with Cingular for 6 months. After completing 6 billing cycles with Cingular, we sent the rebate form along with the bills for the 6 months and other documents as requested in the rebate form.

It’s been 5 months since the documents were sent. First we were told that the rebate forms did not reach the rebate center at all. After that the papers miraculously appeared in the rebate center. Next we were told that the claim is under process and would take another 3-4 weeks. Now the website says 'The combined value of all of your rebate claim submissions exceed what you are eligible for based on your order. All valid rebate amounts on your order have been paid.'

I have not been paid a single cent from Wirefly. When I called the rebate center, they say the corporate office has denied the claim because it has been paid. The rebate center gave me a number for the corporate office which was nothing but a customer service number. Those people have no idea about rebate status.

I asked them for proof like a check number which proves that they have paid me but as expected; there is no answer for that. It is really frustrating to have no answers from the rebate center. This issue needs to be resolved ASAP as it has already been 5 months since we submitted our claim. I am still waiting for the $150.00 from Wirefly and it is mentally and physically frustrating to call Wirefly 4 times a day with no results.

I ordered a "free" Motorola Razr phone from Wirefly.com. I was informed I would only be charged a $9.99 processing fee for extending my contract for two more years. Instead, I was charged $67.00 plus $9.99 shipping and handling. When I called Wirefly, the person told me I needed to apply for a rebate. When I told them I was not given any information about a rebate they offered me a $50.00 American Express gift certificate. I told them I did not want an American Express gift certificate, but that I wanted my money back. They were not willing to reimburse me my money and I have sent the phone back for a refund.

Hopefully I will get the refund without a hassle. However, they informed me I will not be refunded the $9.99 shipping and handling fee. They offered the phone for free then charged me $67.00 without my authorization! If my money is refunded I will still be out $9.99 plus the time it took calling them and returning the phone, quite an inconvenience.

I ordered three phones from Wirefly and extended my contract on 12/15/06. On 12/18/06, I found that my credit card information had been used by someone paying for phone sex. I remember that I was called from wirefly after I placed my order for shipping verification. Evidently, the calltaker gave my card number and information to someone else and he used it for a couple of days. I cancelled my card and tried to contact the company, but was only successful in reaching India. They have no way of contacting the US was what I was told.

I had used a debit card for the purchase and the fraud overdrew my account. Not to mention losing a day of work spent on the phone and making police reports and ordering a new card. I am now out 400+ dollars in fees and charges.

We purchased two T-Mobile phones from Wirefly.com in October, 2005. Each phone came with a $180.00 rebate form. Upon activation we requested to have our old numbers ported to the new phones. One was ported correctly, the other wasn’t. After a lot of time and headaches the second number was finally transferred. However, we never did receive our rebate for one phone.

After numerous failed calls and letters. we filed a small claim law suit on October 2, 2006. On October 20^th we received a check from Inphonic, Inc. for the amount of $180.00 .We have been dealing with this company for more than 1 year now and we were mentally and physically exhausted from the long wait to fight for the $360.00. Why did it take a law suit to get a rebate that was rightfully ours?

I ordered a RAZR phone from wirefly for my daughter. The phone was free with a two year contract, but I had to make a $150 deposit that would be forwarded to cingular. The deposit was made over the phone to wirefly. A month later my services were disconnected.

When I talked to a cingular rep, she had stated that I didn't make any payment toward my bill. I made two payments to cingular, and the rep found that it went toward the $150 deposit that they required.

Wirefly never sent my deposit to cingular. I called wirefly several times after that to have the money refunded because I paid cingular an addition $150 to keep my services on. I paid this deposit to wirefly in September. It is now December and they still have not refunded me the money.

I ordered a phone from Wirefly and it was defective I called them to arrange an exchange. I was then told if I didn't have the original box the phone came in they wouldn't exchange it. I was then transfered to the warranty department. I was sent out a replacement telephone and then they charged me for the replacement. I have no luck on the telephones. The corporate offices publish a fax number. They acknowledge the mistake and will send it to the finance department for review whatever the hell that means. I had to go to my bank to file a theft charge on them to try to get my money back.

I ordered a Motorola Razor cell phone from Wirefly which was subject to a $170 rebate. I sent in all the necessary paperwork within the time period allowed. I never received anything from them.

I tried to check the status of the rebate and they don't have any record of the transaction. They did however refer me to the status of another rebate ($150) for a razor phone I ordered for my daughter but they stated that the paperwork was not received within the allowable time period (which is incorrect).

The rebate forms are designed to make it nearly impossible to get all the paperwork sent in on time or without making any mistakes. I feel I have been taken advantage of and at this point am out a total of $320 of rebates.

I first sent in my rebate 3/30/06, after I had fulfilled the 150-210 days of the loyalty rebate requirement. In my initial mailing, I made 2 mistakes: left out the UPC code (left it on the photocopier) and apparently the online bill I sent wasn't sufficient. At that point, the status website said the request could not be processed. After discovering the problem on the status website, I contacted infonics and was instructed to FAX the correct information.

I both FAXed and mailed the information on 4/7/2006. A few days later, the website showed that the rebate was then being processed. On April 26 I again contacted Infonic because I still didn't have my rebate, and I wanted confirmation that what I had provided was acceptable. I was told to FAX everything again, because they couldn't find the request. I FAXed it all again. On July 6 I inquired again via email, and was told that the rebate had been APPROVED (REBATE AMOUNT: $150.00 Submission id:72573138), but the representative did not know when the check would be mailed. He asked me to confirm my zipcode, because I had my work zip on one of the many documents I sent in. I responded with the correct zip for my home.

On August 11 I checked again, and the website had a message about the rebate being re-processed with a new vendor. It is now more than a year since I bought my free phone, and it was not free at all! I know I made a mistake at the beginning, but I corrected it immediately--last April-- and the rest of the problem has been with infonics.

My claim for $400 was denied. I bought two motorola razor v3 phones with a 2year activation. They said my claim was postmarked later than 210 days. That is absolutely false.

I bought my two cell phones from WIREFLY.COM on 9/16/05 and submitted the rebate forms, I got rebate check for one phone but for my second phone, I called 6 times, but no status and no one can tell me when I will get my second check, it is very frustrating and I suggest everyone NEVER BUY FROM WIREFLY.COM Is there any way I can get my second rebate check?

I purchased a 2 year contract and 2 phones from wirefly.com. The phones were a Motorola RAZR v3 and a Samsung T-509. When I received the phones, I discovered that one of the features that I had wanted (the ability to play mp3 ringtones) was not actually a feature of the phone, even though it was listed on the wirefly website. I called for an RMA and returned the T509 within the 30 day return period. I requested a Motorola v360 handset as a replacement. The v360 was listed on the wirefly website as being free with the 2 year contract.

I asked the representative if this was correct and she assured me that it was, and that my credit card would be authorized for the price of the phone until the return was processed. I called back 3 weeks later when the authorization was still on my credit card statement. The representative of wirefly.com that I spoke with said that it could take up to 30 days for an authorization to disappear, but that she would have the finance department refund the full amount to my credit card. A month later my wife pointed out to me that we were still carrying a charge for the phone. When I called back I was informed that the $350 was the price of the phone that I had purchased.

When I demanded a full refund, I was told there was nothing that could be done. I requested to speak to a supervisor. The supervisor offered me a $50 credit. When I refused the and asked to be credited the full amount, or to be allowed to return the phone, the supervisor said that she was going to put me on hold and then hung up on me. The v360 was listed as free on the wirefly.com website the day I placed my initial order, the day I called to get a return, and the day I was told that I had purchased a $350 that I could have gotten for free at a T-Mobile store.

Paid $350 for merchandise advertised as free with 2-year service plan.

I ordered a phone from Wirefly with a $70 rebate. I saved my paperwork, waited between 180-210 days and sent in my rebate verbatim.

I wish I had read these blogs before being sucked into a rebate by Wirefly. I received a letter, instead of a rebate check, that said I was ineligible because 'The order number provided on the rebate form is invalid'. It's their order number, so this doesn't make sense.

This is the first rebate I have ever been denied.

Last October, the rebate offered was the same amount as the cost of the cell phone (RAZ3) $180. Stipulation was to submit the rebate form no earlier than 180 days after purchase, and no later than 210 days after purchase.

Thought no problem, I can do that, but right away I had problems getting my rebate form. The company involved in processing the rebate (www.wheresmyrebate.com) couldn't mail me a rebate form, but rather I was instructed, over a period of 3-4 months, to just keep checking the web site for the rebate form. Finally, I got the form about a month prior to the expiration of the rebate.

Along with the rebate form, they stated that I had to include several other items other than the UPC label on the box the phone was received in. The other items were, a copy of the original sales invoice, and a copy of my Cingular phone bills proving that I had paid all of my bills. This was not an easy item to provide since in looking at the last bill received from Cingular it really didn't prove the payment history they wanted. So I had to go online and finally printed out a payment history accepted by the rebate company. I did all of this and managed to mail the rebate out on what I thought was the very last day in the 210 day deadline.

At first my rebate was denied because they claimed that I did not mail in a copy of the sales invoice, but I know that I did. Anyway, the claim was denied and I had something like a week to resubmit the missing sales invoice so that the rebate could be reinstated. This I did and then they denied the claim stating that I had submitted the claim beyond the 210 day period. I realized later that they didn't go by the purchase date for the cell phone, but rather the day you ordered the cell phone which was 2 days earlier.

Around the same time they finally denied the claim, I noticed that on the web site the information about my order date was changed from 10/12/05 to 10/08/05.

I purchased razor phones more than a year ago which had special offers included. Rebates up to $600 were completed and sent out in a timely manner. Of course nothing has been sent!

Wirefly.com doesn't even operate in the US, and sent consumers international phones!!!!

I purchased two Motorola MPx220 phones for $300 each with rebate to follow after 6 months of service with Cingular on Jan.14, 2004. Like many others on this site, I have NOT received my rebates for almost two years as they promised, although I submitted the mail-in rebate request four times.

This is deceptive trade practices.

I purchased two Razr3 phones for $200 each with rebate to follow after 6 months of service. Unlike many others on this site, I received my rebates, albeit a couple months later than promised.

My issue is that when one of the two phones stopped working after 8 months, I could not return it to Motorola to be repaired because the phones were not made for the US market and therefore the US service department would not handle it.

Now I have a broken phone that not wirefly, T-Mobile (who couldn't verify the warranty from the IMEI number) or Motorola will fix.

I subscribed to Cingular via Wirefly.com which had a free, after rebate, cellular phone. Even after 1 year, I have not received my rebate. When I applied the first time, I got an email saying my rebate documents are not legitimate. Anticipating such things, I had taken a copy of my rebate forms and receipts and the bar codes. The company told me to re-send the rebate form again. I got another email in June saying that one of my rebate has been approved and will be posted anytime. But in vain. The latest update I found in the website was that my rebate amount has been fulfilled!

I should have gotten my $200 back by March 2006.

I purchased two cell phones in early jan of 2006. Each phone had a $50 service provider rebate and a $120 retailer rebate. I submitted the rebate forms with all the information requested and per the instructions provided. The service provider sent back a letter indicating that the phones sent to me were refurbished and not eligible for rebates. The retailer did not disclose this anywhere on thier web site or in any of the documentation provided for the sale.

When I confronted the retailer they told me that the phones were new but since the SP would not pay the rebates they would. I did recieve the check about 3 months later. However I still have not recieved the second rebate amount. The rebate was supposed to be paid within 130 days of the activation (1/06/06) or 10 weeks from receipt of the completed forms. I sent in the completed forms 3/20/06. I was told by the rebate processing co. over 2 months ago that my rebate was approved and would be processed for payment. Now they are telling me that all the rebates had to be reprocessed due to irregularities. They still can not give me a date that the funds will be recieved but say that it will probably be around 3 weeks from now.

Since I followed the stipulations of the rebate exactly this amounts to an unfulfilled obligation and a no interest loan of my rebate funds after the promised date passed.

I purchased a Razr cell phone through wirefly on 9/02/05 and was promised a $170 rebate. By now you know what kind of exreme requirements they put on submiting the rebate. Well, I met every one of them. when I called to confirm, they agreed I had indeed met the requirements and it would be 5 to 10 days before they mailed it. That was in May. I have called them 4 times since and they tell me the same thing, 5 to 10 days.

I bought two cell phones Motorola Razr V3 paid 250 each and there was a rebate of 250 each. I sent the rebates within the timeframe with all the documents and initially after 2 months it showed on their website that the rebates were received and approved and in process. Rebates should be given with 8-10 weeks as promised, But past 10 weeks They changed the Rebate status as in process and mentioned that They are reprocessing the rebates and wait for 3-4 weeks. After this timeframe the rebate status says one rebate of $125 is mailed, another one is denied because it passed the 210 day period. Other two are still in progress. This is completely wrong I mailed all 4 rebates on same day and time and I have the electronic stamp date and time when it was posted. I made copies before I mailed. It had all the relevant documents. So this is completely a lie.

I ordered a phone from Wirefly, as they offered 2 $100 rebates. Now, the rebate processing center claims that they have "irregularities in some submissions", requiring them to reprocess all rebates. This process now requires additional time, and they have no information on when the rebate will be processed.,

My parents also bought phones, and are out $400. I am sure there are many others in this situation, and while we are all waiting for our rebates, they have thousands of dollars they are holding indefinitely.

My husband and I purchased 2 cell phones with a one year T-mobile contract with the promise of free phones. We paid up-front for the phones and were supposed to receive 2 $200 rebates (total of $400). I couldn't claim the rebates until a certain time period and had to give them a copy of my phone bill (in good standing), a copy of the upc code, etc. I submitted everything required 2/24/06.

We still have not received the rebates. I have contacted them several times via e-mail and have contantly been put off. I was supposed to receve the rebates in 8-12 weeks or so from the received date. They kept saying it was being processed, and every time I sent an e-mail they said allow 8-12 weeks from this date (the date I sent the e-mail). My last letter that they responded to said that my rebate was approved and that it would be arriving shortly in the mail. Then suddenly the website where I checked the status said that it was not approved for some reason and was being re-processed, they also said I would receive a postcard explaining details, which I have never received. I wrote them an angry letter asking what was happening and they have never responded. I also called them and got a recorded message.

I bought my wireless phone with a plan from wirefly.com because they offered pretty good rebates. But even after following all their instructions (which required submitting all documents after 3 months of having the wireless service), they failed to return my rebates. My total rebates come to be about $400, and they have been delaying it for past 4 months.

Contacting them is extremely difficult and they keep coming up with excuses for not sending the rebates.

I went on line to order two cell phones, with rebates of $70, $30, $60, & $40 promised if I made the $233 payment up front.

I received the MOTR RAZR's on May 17th, and mailed in the proper forms for the 4 rebates. As of this date they have requested several times that I again mail/fax to them copies of these forms. When mailing I sent the copies certified, had to go to the library to fax, and made numerous phone calls. I have been hung up on; been lied to and they never return your calls.

Wirefly has created a near impossible rebate process for the average person. When I inquired about the percent of rebates actually paid out, they refused to give me that information. The process has no less then 46 variables to complete in order to receive your rebate money. The likelihood of completing the process without an error is statistically well below 50 percent. This very creative and demanding process has had to take many skilled unethical minds to create. They receive high grades for a well planned scheme.

Why do companies they represent allow this to happen? The average person cannot comply with the details of the rebate and hence, there is a great advantage to Wirefly in term of no pay out rebates. One can only hope that the telephone companies that they sell will rebel and omit them as a vendor. Why has this company lost its ethical behavior. Could it be the greed factor or simply the need to take advantage of the lower classes, inexperienced consumers, the elderly and those that cannot deal with the unreasonable number of requirements and variables.

I stand in protest for these target consumers. Please be informed that I have never formally made a protest like this in all my years as an American consumer. Should the company wish to improve the situation, I offer my time and honest specific feedback. Shame on Wirefly.

I purchased a Motorola I275 White Cellphone. Once I received it, I decided I was not interested and I contacted the represenative and informed her of my intentions, which were to return the phone within the time allowed which is 15 days of purchase. I requested the address to make the return, and I was told that I would receive the address labels in the mail within two days. I have not received the labels as of this writing and I am afraid that I will not receive them within the allowed time. If this occurs, I will be forced to keep the phone and bind to the initial verbal contract. I cancel the activation service with Sprint/Nextel. I was given an authorization number #497432842-1-RNBR. Please advise me of the next step to take to resolve this matter in an amicably manner.

Same story everyone else is reporting here! Got suckered by Wirefly's advertisement for a free (after $150 rebate) Motorola Razor. Due to the ad being on Yahoo's main page, I figured Wirefly would be a reputable business. WRONG! First, Wirefly requires you to wait hundreds of days before rebate submission, obviously hoping you'll forget. Then, Wirefly rejects your rebate as being incomplete, although you have followed all instructions accurately. Then, you have to call and argue your point, and Wirefly says they accept your forms and will process your rebate. Then, there is another lengthy delay of months in processing. You keep calling, and Wirefly keeps saying your check will be mailed soon, or has been mailed from Arizona and should arrive in 72 hours. The rebate checks never come. It's all a bunch of stall tactics hoping you will give up.

I bought 2 phones due to the rebate offer of $150 per phone. So, I have been swindled out of $300 total cash, and 1 yar of aggrivation. I will now file a report with Maryland State Attorney and sue in small claims court, I refuse to let Wirefly get away with this.

Ordered 4 Razr-V3 Cellphones and was supposed to recieve $200.00 rebate for each phone after 6 months. i filled out all the necessary paperwork and have never recieved any rebates. I have contacted Inphonics by telephone and by Email at least 20 times but just get the run around never getting the same person on the telephone or on the same Email. I have copies of all Correspondence and email's. i still have the service with Cingular also. i have satistfied my obligation so i expect the same from Inphonics/Wirefly.

I have lost $800.00 also i have tryed over 6 months after their 6 months wait period and still have no rebates. My time should be as valuable as their's

I purchased 2 phones through WireFly using the Cingular service. The rebate amount for each phone is $170.00. I submitted all the paperwork properly. Waited several months checking in regularly. Now, I call and I get a recording stating that the best times to call are on Tues. and Fri. between 3:00 p.m. and 8:00 p.m. Did that - put on hold and then disconnected - tried 5 times with the same result. I believe that WireFly is defrauding hundreds if not thousands of people out of rebates that are rightfully the property of the customer. Something needs to happen to them!

I'm out $340.00.

I have been dealing with Wirefly/Inphonic for over a year trying to receive my $150 rebate for a t-mobile cell phone I bought online in June/05.

The last time I resubmitted items to them I sent it by certified mail. I didn't hear from them so I called and was told it would resubmitted right then - that was 4/12/06. I heard nothing so I called again and spoke to someone else and was told that the person that I spoke to on 4/12 didn't check something and it didn't go through. This person said she would take care of it and that I would receive my rebate in 10-12 weeks. Still nothing and it's now mid July.

I checked online and called the rebate center to find a message (from 7/7/06) saying there was an unusually high number of error files and no rebates were being processed at this time until the problem is fixed. I waited 20 minutes to speak with someone and when I spoke of internet fraud and alerting their state Better Business Organization and Consumer alert programs, my call was disconnected.

I purchased 2 Motorola RAZR phones in January 2006. They both came with a $50 T-Mobile rebate and $100 Wirefly rebate. The T-Mobile rebates were submitted and paid with no problems whatsoever. I waited until the proper elapsed time to submit my 2 $100 rebates to Wirefly, double & triple checked that all of the correct information was supplied end sent them on. I checked their website regularly for a sign that the rebates had been received and were being processed (as they state on their site that the consumer is responsible for this). After about a month I received a letter from a collections agency representing InPhonic stating that T-Mobile had reported back both lines being cancelled and that I was in breach of my contract with them and subject to a $250 per line early termination fee.

I spoke with the collection agency who got on the phone with a T-Mobile rep who verified that my account was current and had been so since activated. I asked if this same problem would be likely to resurface with regards to my rebate and was told that this had been documented and that it would not affect them at all. 2 months passed and upon making my regular check of my rebate status I found that my rebates had been denied due once again to early termination. I spent the next month contacting customer service weekly only to be told that the problem was being investigated and that I should call back in 5 business days. Today I called only to get an automated message stating that all claims are being resubmitted.

I have spent the past seven months attempting to claim $200 in rebates from this company that I am COMPLETELY entitled to. I have had to deal with the aggravation and stress of collection agencies and customere service reps who don't know and most likely do not care about the manner in which this company is apparently ripping off consumers and the cell phone companies (through their subsidies paid to wirefly) alike.

I purchased a Motorola V330 cell phone from Wirefly.com in August 2005. I submitted all necessary and complete rebate information in November 2005. They contacted me in December 2005 stating I did not prove my wireless bill was paid in full. That was untrue as I sent them a copy of my paid bill.

I emailed them and resent a copy of a more recent bill in March 2006 to another rebate office as they instructed. Have not heard from them since - they obviously have no intention of paying out rebates.

Although the rebate rules were clearly designed to be difficult to meet and thereby reduce the number of qualifying rebate claims, I met them all. They are as follows: -Copy of dated sales receipt -Copy of phone packaging barcode -Cellular service bill dated between 150 & 210 days after activation -Rebate claim must be submitted between 180 & 210 days following activation. I'm sure I'm one of the few people who actually managed to meet these requirements.

However, the retailer listed my rebate status on their website as pending for 3 months. Then they finally changed it to rejected based on late filing!

I purchased 2 Motorola razr cell phones and a 2 year Cingular service contract through wirely with a promised rebate of $170 per phone. The fine print said to mail it between 180-210 days later with a copy of recent bill as proof of continuing service and paid up account. I got an email stating that I submitted a valid rebate request and that it was processing. No check ever arrived, when I followed up again, they said I was 6 days late and that there would be no refund for me. It is very exasperating to wait half a year after attempting to follow the complicated rules and then find that you are out $340. I know now Wirefly is a scam, but I hold Cingular to blame as well, because I think they are in bed with Wirelfy and their name and reputation is on the product. As soon as I get out of my contract obligation, I'll quit Cingular.

I lost $340.00

I bought a phone from wirefly because of the good offer they had with the rebate. I submitted my form several times and I never received a singe feedback letter from them, just vague emails saying I'm missing information.

I lost $100 dollars because of them and had to strugle for a couple of months to pay up my bill since I was counting on that rebate to balance my expense.

I have not received the promised rebates of $170 per phone (two purchased) despite my completely following the instructions properly.

I have a loss of $340.

I bought a phone from wirefly in November 2005 with a deal for a free Razr phone worth $250 for a first time buyer with a new line, obtainable through the rebate. I waited patiently for the required window to send it the rebate. The rebate was separated by $100 and $150. And interesting enough when I sent both out at the same time, they claimed to have to received only the $150 one.

So when I fax them prove of delivery, they told me they wanted me to send the forms all over again for the $100. Before I got the phone from them I already had Tmobile service so when I bought the phone they messed up my bill for 2 months and when I straightened it out with the phone company and prove that I paid the phone bill as part of the rebate requirement. So for both $150 and $100 rebates which uses the bills and documents, they try to to tell me that the latter one didn't approve which is illogical.

They also try to pull the "you didn't pay your bill" on me when I was able to prove to them I paid.

I purchased a Samsung PM-A740, on 2-6-2005 at www.wirefly.com. My decision to purchase this product was based upon your offer of a mail-in rebate of $50.00 customer loyalty rebate. My purchase of the product constituted my acceptance of your offer, creating a binding and enforceable contract between us. I have performed my obligations under the contract. I paid the full purchase price and then proceeded to fill in the rebate form provided by you. I included all information requested to process my rebate, but to date I have not received a check in the amount of $50.00.

I respectfully request you process payment and mail it to me at the address indicated within 30 days. I have sent in the proper forms twice. If I do not receive payment in full by (date 30 days from mailing), I will begin legal proceedings against you and will file complaint reports with the Federal Trade Commission, the Attorneys General of the states of Nebraska and Maryland, as well as selected consumer advocacy publications and local and state consumer affairs departments. I am sending copies of this letter to these agencies and organizations to encourage your compliance. I am also filing a report with ConsumerAffairs.Com for inclusion on their Web site.

I applied for four rebates totalling $520 for three Motorola Razrs. Their clearinghouse, an outfit called Continental Promotions of Scottsdale, AZ, begins the ordeal by sitting on the rebate requests for two months before they are even reflected on their system. All three phones are still in service with Cingular per the terms of what I thought our agreement was - at least as set forth by the rebate form.

The company is extremely inventive when it comes to delaying and denying claims; and there is no appeal process - you have to look on their website and a promised postcard with the appeal process never arrives. Contacting Continental Promotions seeking help is an infuriating experience, the employees actually enjoy baiting you and giving false names so you can never call them back.

Wirefly denied my rebate saying I was missing information even though I listed all the information correctly.

I lost $360.

I ordered a Motorola Cell phone on line from Wirefly.com that offered a $100 rebate. I never received the rebate.

I mailed it in the correct time frame. When I called they said that my cell phone service was invalid, which it is not. They denied it because of that and said they mailed me a notice. I never got the notice and now they say it is too late to do anything.

It says to wait 8-12 weeks for the check. I called at 8 weeks to check on it. They obviously had no intention of filling the rebate and it is a scam.

I purchased a Motorola Razr mobile phone online from Wirefly.com. My decision to purchase this product was based on a mail in rebate offer of $180. I followed all the rebate instructions and mailed everything within the stated timeline.

A month later I received a notice that the UPC code I submitted was invalid. After hours on the phone with customer service she told me to fax the correct UPC code. I sent the fax 4 times the next day which was confirmed on my next phone bill.

The rebate center stated they received no fax from me and if they did there was not enough information on it to complete the rebate process as they receive thousands of faxes daily. The customer service manager said the time limit for the rebate has expired and the rebate claim will not be honored.

I purchased two phone in July 2005 with the promise of $340 in rebates at a later date. Following the rebate rules to the letter, I submitted my two rebate forms Jan 2006 (in seperate envelopes). In March 2006 I received an email stating that my Wireless bill was invalid. Which is not true. It showed the proper $0.00 balance in the timeframe required.

On March 8th I resubmitted via USPS mail (in two seperate envelopes) a different wireless bill that was also in the time frame requirements. On May 8th I contacted the rebate center was told that my wireless bill submitted was invalid. It is a scam not to pay. I am out $340 in rebates.

I like every other person in the world was searching the website for better prices for cell phones. I found this Wirefly website that offered a very good deal. With promise of rebates total of $400.00 for the purchase of two phones on a family plan. So ofcourse I felt for it. I purchase it and submitted all the forms and documentation they requiered. And patiently I waited a period six months from activation date as they said to get my rebates and never got them.

I got a notice from them 4 months later from my submission saying that "my submission was postmarked after the valid time frame" which is a complete lie. I made sure I was within the time frame and took the envelopes to the post office personally and made sure they were postmarked on time. I kept checking in their website to check my status and it always said "your rebates are in process". Until now. I communicated this problem to my niece and ask her to please look into it so that I can get this problem resolve, and she said that before anything, that I should go to "consumer affair" website to check if the company was a fraud.

To my sad surprice I found numerous complaints about the same exact problem. I was even more desapointed to see so many complaints and still to know that this company is still out there performing these scams to other people. I know now that I will not receive my rebates no matter what I do or say. But I do which that something gets done to avoid any of these fraud to happen again with this company. I just hope others don't have to learn the hard way like I did.

I'm a hard working man and the only provider to my family. I don't have money for luxuries, but I said, let me give it a try! since I was going to get part of the money back I borrowed from my credit card the money to purchase these phones. Now I am stuck with the debt and no money back. Only a big desapointment and less credibility on online purchases.

Needed new cell phones fast. Online had better deals than retail stores. Wirefly.com offered great deals, FREE two day express shipping, promised they shipped on weekends, and send you email notifications as each step is completed (credit approval, shipping confirmation, tracking numbers). I placed an order on Friday afternoon. With the credit approval (which their online site said was completed around noon on Saturday), the order should have been shipped out Saturday afternoon since they claim "we even ship on weekends".

As of Monday afternoon, I had still not received ANY of the promised emails. I called their customer service line (which is very difficult to locate on the website). After holding for over 10 minutes, I got disconnected. This happened 4 times. I finally got through to a customer service rep, who was of absolutely no help. All she did for me was charge me an additional $14.99 to change my shipping from the supposed "Free two day express" to overnight. And even with that, my order of two phones with family cell service was split up and only one phone was shipped overnight.

Repeated emails to customer service were responded to slowly and unprofessionally, and offered no help or answers at all. I ordered through Wirefly.com because it promised great service, great prices and speedy shipping. I needed phones fast and they promised that. What a mistake. Many false claims on their website, very poor customer service, and extremely slow order processing. The only truthful claim their website makes is great prices. Although the prices are AFTER MAIL IN REBATE. Judging by my initial experience with wirefly.com, I am sure the rebate process will be a real treat (roll eyes).

I purchased a RAZR 3 phone from Wirefly in November 2005. It was a $200 phone with a $200 rebate. The rebate form was supposed to be included in the phone shipment. Well, the phone shipped and the rebate form was not included. When I went on their site, the rebate page said, "page not found". This was the only page on the site that didn't work. I sent multiple e-mails to them that went unanswered.

Finally T-Mobile sent me the rebate form. I filled it out and sent in all of the paperwork including a copy of the UPC (from placing the phone box on my printer). I checked the Wirefly site about a month later and my rebate was listed as UPC not valid. Again I sent them e-mails to no avail. I have since filed a complaint with the Maryland Attorney General's office and suggest everyone else do the same. Unfortunately my credit card won't dispute a rebate even if it is the only reason I bought the phone. I am out $200 that I would have never spent on a phone.

Wirefly did not honor the rebates that I was promised. My order # is 54990560. Submitted 03/03/05.

I want the money $225.00 that I was promised.

I bought two phones last year from Wirefly.com with rebates totaling $600. I sent in my rebates within 180 days after activation and they wrote to me two months later informing me that the rebates were sent too early. I resent the rebates within 30days of receipt of the letter, and recieved a letter after 4 months stating that the rebates were denied because they were submitted late. I contacted the rebate department and customer service department and nobody wants to own up to their mistake of not giving me my money back. I would never buy anything from this company again. They are out to rip consumers by letting them believe they are getting this great deal on a phone and then turning around and ripping them off.

I am one of the many, I'm sure, that fell for the "free phone after rebate" scam. I was very careful to follow the tricky requirements to asure that I would get my rebate. The rebate form gave a website "www.rebate-zone/wireless" to check on the status of my rebate. When I enter my info it says "customer not found". How convenient for them. There is no way to call or email them. I've since found many complaints of the same nature on various websites. It seems hopeless that I will ever get my money.

How can supposedly reputable companies like Cingular and Verizon affiliate themselves with this scamming. They are just as bad for doing business with them. I am out $200.00 that was promised as a rebate

I ordered a phone from Wirefly off the internet. The website promised that my old cell number would be ported to my new phone, if there was any problem they would phone me. I got the new phone, but it did not have my old number on it. After numerous phone calls I was told I would have to pay $75.00 to get my old number. There is no place on the website stating that there may be a charge to port the number. The call answering center in India was helpless to do anything except to say "The customer pays this."

When I asked to speak someone in the United States I was told that I would receive a call back within 24-48 hours. That was almost a week ago, and you guessed it, no return call. I have called India every day, sometimes several times and each time I get a different answer. Yes, I can port my number, no I can't, there will be a charge, you can't talk to any one in the US, you can't talk to the supervisor, etc. One time they put me on hold to talk to the supervisor - I stayed on hold for 20 minutes until I gave up. I have sent e-mails every day to wirefly and you guessed it, no answer. So now, I am paying my old cell phone bill plus the new one from wirefly and don't seem to be able to straighten the thing out. This company has the worst customer service of any that I have dealt with.

My husband purchased 2 Razr phones on his Golden 1 Visa from Wirefly.com on Oct 06. The $541.23 was posted to his account Oct 09th. The phones were to be free after rebate with a one year contract with T Mobile. The rebate terms said to submit rebate forms, receipt, and UPC codes between 60 - 120 days after purchase date. Since submitting the rebate timely, he has been getting the runaround from Wirefly (online and by phone) as to the receipt and status of his rebate.

Jan 13th, MSNBC.com had posted hundreds of complaints regarding Wirefly's fraudulent rebate practices and how many people are not getting, or having a hard time getting their rebates. In the complaints documented, many people are having the same problem as we are. They are not receiving their rebates. We purchased the 2 phones and signed up for cell phone service with T-Mobile based on the understanding that the 2 phones would be free after the rebate. We would not have done so otherwise.

I am concerned because we have done everything correctly on our end but numerous requests for information from Wirefly online, rebatestatus.com and by phone have gone unanswered. The rebate should have posted 10-14 days after mailing. We mailed it on Dec 9th. I have also mailed a complaint to our Visa company.

We are out $541.00. The amount charged for the "free" phones.

Like thousands of other I have been denied my rebate despite doing everything properly. Gross estimates are the company has defrauded consumers of tens of millions of dollars!!! Currently working to organize people for a class action lawsuit against them. Lost $300

After seeing a TV advertisement for wirefly.com I decided to order a cell phone from them. The deal seemed great - free Motorola razr 3 phone, after rebate, with a two-year contract to Cingular, free Bluetooth headset, a free DVD player, and free shipping through FED EX.

The form I filled out online included all the information needed to put my previous cell phone number on the new phone. When I received the phone it had a different number programmed into it. Wirefly's customer service said I needed to contact Cingular to have them port my number over. It took Cingular several attempts but the number was switched.

I thought everything was fine until I tried to text message - it did not work. Again I called Cingular and found out that when wirefly set up my account it left out numerous free options. Once all the options were loaded I tried to text message again but it still did not work. I called Cingular, and went through all the settings and found out that wirefly loaded the wrong information into the phone.

I finally got everything the way it should be and then I received an email from a collection agency, hired by wirefly! They were trying to collect $250 dollar for breaking my contract with wirefly. Wirefly said that I signed a contract with them saying that I would keep the number they loaded into the phone for two years and remain with Cingular for that period.

After going back and forth, wirefly finally admitted it was an error on their part, said I wasn't responsible for the $250 and that they would contact the credit agencies to inform them of the mistake.

Oct.1st, I purchased 2 cell phones over the internet from wirefly.com. A $50.00 rebate, per phone, was offered. Rebate info. should have come with the phone, it did not. We were told to download rebate info from www.whereismyorder.com. This site is working except for the rebate section. The customer service # 888-947-3359 is located in India where they field complaints but are helpless to solve any real problems.

After countless inquiries (no less than 8) to have a form mailed, faxed or e-mailed, I am still unsuccesful. I have been told on several occasions that I should recieve this in the mail in the next few business days. But, nothing was ever recieved. I am only asking for the "wirefly" to provide the service and rebates that were offered when I purchased the phones. They do not seem willing to even provide the Form to request the rebate. I am only left to assume that the rebate will be denied after the deadline for its submition has been expired.

$100.00 offered for rebate will be lost.

In January of 2005 I purchased a cell phone and service with Cingular through a company called wirefly.com. They advertised relentlessly everywhere in on the internet. I later found that they had probably a dozen aliases but their parent company was Inphonic, Inc. The phone purchased came with 2 - $150 rebates. The requirements of the rebates were probably the most stringent I’ve ever seen.

We were to send it after 180 days but before 210 days of purchase plus several strange things were to be sent with it including a phone bill with the amount of the previous bill shown paid in full. It was clearly designed to cause people to make mistakes. I am a veteran of the rebate wars, though, and after gathering all of the data required and making multiple copies of absolutely everything I sent it certified mail with signature required. After a couple of weeks I received an e-mail indicating that they had received both e-mails but were denying both because they were illegible or incomplete.

Once again I reviewed the paperwork and became even more convinced that the documentation was complete. I was able to get in touch with the rebate company (Continental Promotions group in Scottsdale, AZ). I talked to a customer service rep that told me that I failed to provide my cellular provider. I responded that the provider was listed on the cell bill that they required. He told me that I needed to re-file the paperwork. I told him that it would do no good to simply re-file without knowing exactly what I did wrong. I then asked to talk to his supervisor. His supervisor (name available) said that they had no idea why the rebate was rejected. He said Inphonic reviewed all rebates and simply approved or rejected them while providing them with no details.

We talked over an hour (he kept putting me on hold to “get more information”). It finally came out that Inphonic, Inc. originally used a rebate handler in Bear Lake MN but they couldn’t handle all of the complaints they were getting and Inphonic, Inc. had to switch to Continental Promotions Group. I told the supervisor the whole thing sounded like a scam and he responded that the word scam was one of the better terms he has been hearing lately.

Finally he told me I needed to re-submit the paperwork and that there was nothing else he could do for me. I re-submitted both rebates one more time. After considerable time and numerous e-mails to Inphonic, Inc. I received no further information. Then came the fun part. I tried to contact Inphonic, Inc. by phone. The only source I could find on contacting them (they would answer no questions at the number I ordered the phone from) was the Better Business Bureau of Greater Washington DC. They listed several numbers but the only one you could reach a real person at was the Corporate Number in Washington DC.

I called the number and was told that their customer service department was located overseas and that I could call there if I wanted to. I asked if there was someone in the US that I could call. She responded that she would put me through to the Office of the President of the company. I had no choice and the voice at the end of the line was voice mail telling me that they would call back in the order received. Again no return calls. I did some further research and found that there are thousands of people having similar issues with this series of companies (Wirefly, Inphonic, LibertyWireless, etc.).

I responded to an ad of a free telephone for filling out a consumer questonnaire, however the end product is that suddenly I have two (2) Sprint PCS accounts & numbers, which is not what the promotion made clear. I consider this a marketing SCAM by either Sprint or this Customercare group, with the end product beiong the my bill was doubled in cost, which I have not nor will I pay until this trick/game/scam has been resolved.

I am a senior citizen and I rely upon my cell phone not only for daily communication but for medical emergency, etc., thus I do not want to lose my service because of this matter.

When I purchased a phone from them, they listed a $50 customer appreciation rebate, which required that I send the first 3 months of billing statements, plus the form, and the UPC code, and the invoice within 120 days (purchased 10/14/04, due 2/11/05). When I received my 3 statement, I photocopied the first page (as requested) and sent the entire package on approximately 2/4. However, I received a letter from the rebate company that said the request was not postmarked in time. My calls to Inphonic have not been returned. There are numerous complaints about Inphonics on the internet that indicate this is not a one-time mistake.

I did not receive my $50 rebate