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Judy of Strongsville OH (02/12/08)
I purchased two phones and an activation plan with AT&T in July 07. Each phone came with two rebates. In both cases you had to wait for the third bill to submit the first rebate and the fourth to submit the second. I mailed the first with needed information and never received the money. I checked on-line and the company indicated some third part that I had no dealings with was in chapter 11. I e-mailed Wirefly and never got a response. I dutifully mailed the second set of rebates and they were returned to sender indicating the box was closed. I called Wirefly on 2/12/08. Customer service transfered me many times. When I finally spoke with someone, they transferred me to a rebate department that wound up being a voice mail saying again that some third party that I had no dealings with was in Chapter 11. I called back customer service to demand an answer. I purchased the phone through Wirefly and that's where my money went. I wanted the rebates honored. The person said they would be honored. I gave them 30 days or I would file a complaint with the Better Business Bureau. He asked for more time and I said no. So essentially I'm out over $200 in money.
I'm out over $200 in promised rebates for the two phones.
Bob of El Dorado Hills CA (01/29/08)
We bought two free blackberry Curves, after rebate offer. Just called WireFly to ask a question before submitting rebate forms only to find out they are in bankruptcy. WireFly has always been difficult to deal with and now I wonder if this was a planned event in order to hedge profits. Does AT&T (my carrier) wash their hands of my complaint now that WireFly is not going honor their rebate? I find this very disturbing and in need of government regulation in order to protect consumers. This is a classic cast of bait and swith advertising.
I estimate our loss at over $800 for the phones and another $1000 for the service plan I was required to sign up for in order to get the rebates.
Teresita of Abilene TX (01/21/08)
On January 3, 2008, I ordered Motorola KRZR K1 with an extended 2yr contract. January 8, 2008, I received, activated, and charged the phone. On January 12, 2008 the phone expired. January 13, I went to an AT&T Corporate Office for assistance. Sales person at the Corporate Office stated the battery was good, SIM card was fried and that the phone was the problem. On January 14, I called TMI. I explained to TMI representative what information I was given by AT&T Corporate Office. TMI requested I return product to them as I had received. I stated that I would not be sending SIM card as Corporate Office kept it and because of the time frame to replace phone was crucial, I sent it as quickly as possible. TMI representative stated there would be an additional cost of $15 for the SIM Card. I then asked what the time frame would be for a replacement. Representative stated Monday 21, 2008. I said that was not acceptable. I asked if shipping express would speed up the process. TMI representative said yes, company would need the damaged product to assess and then ship new product.
On January 14, 2008 the product was shipped next day at a cost of $50.25 with the expectation of new phone arrival on Monday 18, 2008. Between January 14th through 17th according to Whereismyorder website, indicated they were processing the order. January 17, I called TMI. I was concerned with website information. At 10:15 Central Time TMI representative stated that the phone was being activated and would be shipped 3pm eastern time. Again I mentioned the expectation of receiving phone on Friday January 18. TMI representative assured me I would receive on Friday. January 18 and I noticed the website posted order being returned. I again called and was told I would not receive phone after all. TMI representative stated it would be Monday 21 in the morning sometime. Monday 21, 2008 package did not arrive until after 2pm. I called TMI to inform them I had received and if phone was activated and did the battery need to be charged? TMI representative said I would need to charge battery. Again TMI had to be called because phone had not been activated until Monday 21, 2008 @ 8:55pm.
I missed many calls as this is the primary way for employer to contact me.
Julia of Tucson AZ (12/14/07)
I purchased phones, accessories, and handset insurance from Wirefly.com in April 2007. From day one I had nothing but problems. I called to place my order, rather than order direct online, because I was planning to move out-of-state and I wanted to get my phones ahead of time with Arizona phone numbers. The Wirefly account rep assured me he could help me to accomplish my goals. Unfortunately, I did not get Arizona phone numbers, and in addition, the phone's text and picture messaging did not work. To add to my difficulties, one of my accessories was missing.
I spent hours on the phone trying to troubleshoot the text messaging failure. Finally, I opted to let Wirefly send me two new phones, even though I was doubtful that would solve the problem. The next day, I decided to stop in to the Cingular store, and the sales rep was able to fix both phones in a matter of minutes. So when my replacement phones arrived, I didn't keep them; I never used them. I called Wirefly to let them know the problem was resolved, and I returned the replacement phones. Then in August my son stepped on his phone and snapped it in half. I tried to file an insurance claim, and I could not log in. I contacted the insurance company, and they told me that Wirefly had cancelled my insurance. I called Wirefly on 8/31/07, 9/5/07, and again on 9/6/07, speaking to Alex, Santosh, and Preetam, respectively. Each time I was told to call again later, that they needed to research the matter. The first phone call I made on 8/31/07 was most unpleasant. The Wirefly representative was rude, argumentative and accusatory. He was trying to make a case out of the fact that I ordered replacement phones when my original phones did not work. He kept repeating the same thing over and over again and would not answer my questions, nor would he let me speak to a supervisor. After hours on the phone getting the runaround from Wirefly (using up my cell minutes to do so!) I finally decided to report the matter to the Better Business Bureau. After about two months, I got a letter from the BBB stating that their letters to Wirefly had gone unanswered. I ended up having to pay $220 for a new phone from AT&T. I will NEVER do business with Wirefly again. This company is negligent, incompetent and their service is full of mistakes.
In essence, they stole $99.98 from me when they canceled my insurance and cost me another $220 for a phone that should have been insured.
Teresa of Independence MO (11/23/07)
When I first called Wirefly to place my order, suddenly they told me the computer froze and that I was to call a number to see if my order when through. I called and they guaranteed they wouldn't have two orders for me, but they did which I found out about later. As a result, I was not not accepted by Tmobile. I called Wirefly and was told they would cancel one order and put all my extras I had ordered on the other order.
But after talking to people for that last 3 months, I found out I had 6 orders out there. I talked to different managers. I can't get a protection plan unless I bought it at time of 1st purchasing the phone. I had purchased this plan, but Wirefly messed up my order to begin with. I am so-o-o upset by their lies.
Christina of Woodland Hills CA (11/19/07)
I have not gotten any rebate checks from Wirefly.com . It's been over 5 months and they've been giving me the run around. Now, the latest news I got is that Inphonic.com (probably the parent company) is filing a Chapter 11 and their customer service line is not available. If they do not honor their end of the contract, I'd like to know if I can cancel my 2 year contract with AT&T then. In addition, after I received my Sony Erission phone, I found out they had swapped out my memory chip for one with 1/4th the capacity. They had to give me some cash refund a year ago. My advise to anyone considering doing business with Wirefly, don't. They are dishonest.
Katrina of Valley Glen CA (11/12/07)
On November 5th I received an e-mail from Wirefly with a special offer: Upgrade to a new Motorola KRZR when you extend your contract with AT&T. The artwork (of course) is the new KRZR and in bold, big letters: $0.00 after instant discount with a 2-year contract/Offer Expires 11/30. In other words - FREE.
Here's my complaint: There is no disclaimer that says something like "phone in limited quantity". So, after I study my options by going to an AT&T store to look at the actual phone (I am not one to just make a purchase without understanding the product), I called the toll free number on November 11. Call center operator picks up and sells me the Samsung SYNC! I told the operator that I have my heart set on the KRZR. Here's the kicker: I'm told that this offer is not valid or offered in my zip code and that they are out of stock with the phone.
Call me KRZY - but I'm a Marketing and Advertising professional. I think the Better Business Bureau and the Federal Trade Commission should look into Wirefly's scheme: 1) the e-mail is false advertising as there are no disclaimers that the phone is in limited quantity; 2) it says the offer expires on November 30, so why are their operators telling me that the offer ACTUALLY lasted for 3 days only (after I received the e-mail dated November 5); 3) the phone operator told me that if he (and I know it's a he) is the one making the decision that he would give me the KRZR phone offer as indicated on the website but unfortunately he's not the decision maker.
I understand that it's a sales scheme but, if they are lying to the consumer by sending false advertising, they should be put out of business and AT/T, Motorola, Samsung and other cell phone makers should look into their sales force to see what they are doing as their names are used under false pretenses.
Robert of Theodore AL (11/06/07)
I purchased cell phones from Wirefly with rebates that totaled $240 (the website listed the phones free after rebates). The phones were purchased 11/06. It is now 11/07 and after many emails and calls I still do not have my money. Their website has listed my rebate status as approved and pending payment since May '07.
I have spent many hours trying my best with a pleasant attitude to collect my money, to no avail.
Jennifer of Williamsburg VA (11/06/07)
I submitted to Wirefly a $20 rebate again in June and was told the claim was approved and payment pending, please allow 4-5 weeks. Subsequent notices to wait continue to be the same. It is now Nov. and still no rebate.
I am out 20 bucks and refuse to buy any products that have a rebate associated with them because it is a challenge to receive them.
Jeanne of Los Angeles CA (11/05/07)
I ordered a phone, accessories, and a plan through wirefly.com. After trying the new cell phone company for about a few days I realized it was not giving me signal were needed it. So, I contacted wirefly and got my return number/information. I packaged EVERYTHING I purchased into the SAME box and shipped it back to wirefly.com. So conveniently for them, they only find two of the items I returned. They were all in the same box!
So, after almost two months, and me calling every two days, I got a refund for the only two things the conveniently found. So, after spending almost $200, I only got returned like $90. They were horrible to deal with.
Vincente of Daly City CA (10/22/07)
I have 4 outstanding rebates from wirefly (inphonic). They keep telling me the rebates will be processed, but it's been a year since I purchased the phones. The rebates were submitted in full and timely according to their terms. Wirefly does not respond to my inquiries. The total outstanding is $205.
Eugene of Orem UT (10/18/07)
Well, my first negative experience was not getting my rebate back. This was mostly my fault since we lost a part of the box we needed for it before the 4-5 month rebate period (which is ridiculous, by the way). The real problem I have is that I just got a call from AT&T Fraud Department saying that someone had tried to set up two new accounts in my name using Wirefly. I'm worried the data given there is not 100% secure since it's probably one of the least trustworthy sites I've given that much information to. Lesson learned - I won't use Wirefly again!
Walter of Annandale VA (10/08/07)
I purchased 3 cellphones through Wirefly. The deal I purchased included $190 in rebates. I obviously would not have purchased this deal if these rebates had not been offered. The requirements for filing the four rebates were extremely onerous and complicated and took literally hours. I nevertheless followed the rebate filing instructions exactly and complied with every requirement and date to the letter. All four rebates are listed on the Wirefly rebate site as approved with payment processing. Wirefly claims that they pay rebates within 4-5 weeks, but my claims have been approved and payment processing for 12 to 20 weeks now (depending on the filing dares of the 4 rebates).
Ray of Gilbert AZ (09/28/07)
I sent in my rebate in March still waiting for my rebate it's now a few days from October. Getting the run around it's the 3rd time I called same old still being processed.
Harry of Millersville PA (09/21/07)
I followed all the requirements of the rebate exactly and have never received my rebate. All rebate requirements followed strictly and sent by certified mail May 9,2007. After over four months, the rebate has not been received. I have threatened to turn the matter over to the PA State Attorney General's Office but even that threat has had no effect. I believe that some agency should look into the the affairs of wirefly.com.
George of The Villages FL (09/21/07)
Bought a Wirefly razor phone online; rebates offered of about $110.00 with difficult requirements, fullfilled requirements and kept copies of required forms, bills, etc. Submitted on specified dates, and never recieved rebate. Wrote to the office of Cinular's CEO, asking how could you allow this company to use your name (I had read on this site of the numerous non-compliance with their rebates). I was guaranteed by secretary Shirley (?), that I would recieve my rebate,just send her copies of the material, faxed copies at a cost of $5. A few weeks later after not hearing from her I called and she said it's in the works, I'll call and light a fire. Well the fire went out and Shirley never answered any of my phone calls thereafter.
These were transactions of about 2 years ago,I threw everything away in disgust, and only now resurfaced because I recieved e-mail from, Wirefly, stating they are giving away $10,000 a day during an anniverary celebration.(maybe money from everyone they hustled on rebates) Yeah! Right!
Daniela of Orlando FL (09/18/07)
I brought a cell phone,they took it $250 by mistake from my credit card it,s been 2 months already. I,ve been calling everyday, and they always say the same. I,m sorry it,s going to take between 1-2 business day, bla bla bla.
Anni of Van Nuys CA (09/15/07)
I too purchased 2 cellphones with rebates from Wirefly.com. I have complied with the rebate timeline and have been approved for (4) $50 rebate checks totaling $200 since May 2007. As of today I have not received my checks. Everytime I ask them how long it would take they just respond by saying I have been approved and it's being processed. I did not look deeply into their reputation when it came to rebate checks prior to purchasing so that is my fault but I would have never purchased from them had I known about the games they play and try not to pay customers. I just need to be added to the list of dissatisfied customers.
Michelle of Salinas CA (09/14/07)
i applied for a phone and they sent me one i didnt choose . i sent it back to them and i still recive a bill every month
Oliver of Orlando, FL (09/11/07)
At the end of March I mailed in a copy of my t-mobile invoice (still active and paid in full) with two Wirefly customer appreciation rebates. They had a value of $100.
Their web page stated it would take 4 - 5 weeks to receive the rebates. After 3 months (June) I called and asked for the status. I was told it was still processing. I called back several time to receive the same answer. On Sept. 9th I called again for the 10th time and received the same answer.
I feel I got ripped off because it can not take a company 6 months with no idea when I am going to receive my rebates.
Lee of Plano, TX (09/07/07)
I bought a Crazer from Wirefly.com. After 1 month of using it, the front screen goes blank and the battery won't charge.
I called Wirefly and they asked me to call Motorola. Motorola asked me to send it back for repair, but they returned the cell phone saying that Wirefly should be responsible.
So, I called Wirefly again, they said they would send me a new Crazer. I called them after a few weeks of waiting and they started to giving excuses. Now, 5 months has past and I still haven't gotten the new Crazer.
Anthony of Troy MI (09/05/07)
I sent my rebate form for $80 on 4/10/2007. On 6/12/2007, I checked their website and it said Claim approved. Payment is in process. Allow 4-5 weeks for payment. On 9/5/2007, after still not receiving my payment, I called them. She said that everything was approved but they hadn't mailed it yet because they are running behind. She couldn't give a new timeframe. Just that they were running behind!
Valerie of Concord, NH (06/04/07)
I have submitted two separate rebates after purchasing a cell phone from wirefly.com. The rebate forms specifically state that I will be mailed a check within 60 days after they receive my rebate submission. It has been almost 3 months. Their customer service rep. cannot give me an estimated time frame on when I would receive a rebate.
It was confirmed that I did submit all the necessary forms. The company is sitting on $100 of my money and based on their lack of information it seems that their strategy is to give no information to the customer and hope that they finally give up.
S. K. of Pawcatuck CT (05/20/07)
WireFly.com shipped me 2 RazrV3 cell phones + 2 Bluetooth headsets that are wired for use in GERMANY. WireFly clearly understood that I live in the USA. Each time I was able to get through to WireFly, they had a multitude of different reasons as to when or how I would receive AMERICAN cell phones.
Rosemary of Wauwatosa WI (05/20/07)
I purchased a Cingular Sony Ericson phone through Wirefly. It worked for a while. Then it would not charge. Made visit to Cingular store. Received a used battery. Phone charged but would not retain a charge. Phoned Wirefly. Made a trip to the store for a new battery. Phoned Cingular for a credit and was refused. Meanwhile the 30-day return policy lapsed. They referred me to Cingular, who referred me to Sony Ericson. They would not send a new phone. I was told how to return it for repair. Sent it to Sony. Received the phone and it worked. Now it will not charge.
R. of Brooklyn, NY (05/09/07)
We ordered a two-for-free blackberry pearl deal through them, and after they hedged about fulfillment of the order, they demanded we fax an actual copy of our drivers license and social security cards. Stupidly we did this without investigating this company. They told us it was a requirement from Cingular for the actual physical copies to be sent in, not just the numbers.
I called Cingular and they said no such requirement exists. We will live in fear forever of identity theft, since they have all information necessary to do this.
Alex of Wellington FL (05/01/07)
Promised 4 rebates of $140 on 2 cellphones. Had to wait to send in the rebate forms only between 180-210 days after activation and purchase. Sent in the information on time. Called to see if the info was received. Was told they are way too busy and behind in processing and that the address I used even though it was on the claim form was incorrect. I sent copies of the same information that I previously sent (now it was after the 210 day period) and at this point supposedly two rebates are accepted and two denied. I don't see how that could happen as all of the information was sent twice. Either they need to deny all four claims or accept all four claims.
Roger of Goose Creek SC (04/25/07)
I purchased Two (2) Motorola Phones of the same Model which is the (E815) having Rebate contract of $200.00 each spread over about and eight (8) Month period. My actual activation date of the purchased phones with Verizon wireless was activated on or about 5/27/06. My fist Rebates of $30.00 per each of my two (2) phones for a total of $60.00, I did receive after submitting my rebate claim documentation as outlined in the Loyalty Rebate contract, Post marked within the 120 day time frame. I submitted the second portion of my rebate claim that consisted of $70.00 pre each of my Two (2) Phones for a Grand total of $140.00, This required documentation I submitted no earlier than 180 days Shown on my sales Receipt, after my initial activation of my verizon account and no later than 210 days after the Activation date shown on my sales Receipt.
Considerable time had elapsed I had not received my justified $140.00 as promised in the Customer Loyalty Rebate Contract, so I phoned them and the customer service personnel to whom spoke to me via phone stated� my claim was in valid and denied for the following reason,; and it as I went out and purchased new phones� which isn’t true and, they turned my records over to this number (866)-274-6573 @ (Inphonic, Inc.) who never returned my phone call in a Three (3) month period; consequently, after much time had elapsed, I finally got to speak to a manager in reference to this on going theft of my warranted rebate @ phone number (866) 800 4303. I was consistently being told on all previous phone conversations that my rebate was denied due to my alleged purchase of new phones which is bogus, and can easily be verified through or by my uncompromised verizon account that is impeccable, is what I stated to the manager to whom I spoke on or about 4/16/07. The manager then started the reason that my claim was denied is that the post mark date was invalid; in addition, I would not be receiving my warranted $140.00 rebate which I know that I am due with good faith, in God I do trust.
Irina Furashova of Fort Myers FL (04/17/07)
I bought some phones from Wirefly on 07/05/06. When I recieved them I didn't like them so I canceld my service and sended them back. In 2007 I recieve a letter from Collections departament stating that I steel own money for the phones I purchased.The Wirefly company really brought my credit score down.When I call them they say that I don't own anything to them but It's still shows in the collectuions departament and Wirefly won't sent me a letter from them stating that my account is ok .So I'm stuck with this problem
David of Warren NJ (04/06/07)
I entered into a contract with Wirefly/Inphonic Inc. to provide cell phones with the understanding that if I provided the necessary documentation I would receive a rebate in 10-15 weeks. Each time I call they say that my rebate is still in process and that I will be receiving my checks in 10-15 business days. I have not received my rebate and it has been 18 weeks now with another two weeks expected. I never would have agreed to this contract had I known it would take so long.
Evan of Los Angeles CA (04/04/07)
Almost two years ago I bought a phone from these (people). I was given two rebates each for $125.00 (customer Loyalty my a**) I was given the runaround, I did everything asked at the designated time, Twice!! I have called several times and each time they acknowledge that they are not doing the best job and that someone will contact me. Not!
April of Arnoldsville GA (04/04/07)
I purchased two Motorola RAZR phones on 4/26/2006, with a 2 year contract with Verizon Wireless. I received paper work for a $60.00,and $80.00 loyalty mail in rebate. Also received paper work for a $40.00, and a $50.00 Device mail in rebate. Of course you have to read the fine print and send the loyalty rebates no later than 210 days after activation date, and the device rebate is to be sent between 150 to 180 days after activation date.
Each rebate form is to be sent in seperatly with a copy of the dated sales receipt included with your shipment, a copy of the 12 digit UPC barcode from the product packaging, your wireless service bill for the account dated between 150-210 days after the activation date shown on your sales receipt, copies or printouts of ONLINE bills will be accepted but must show the following information: date of invoice, customer name, mobile phone number, wireless service account number,and payment section showing any previous balance paid in full.
I checked myself several times before sending these forms in, and when I did I waited and was confident that I did everything correctly, but on October 24, 2006 I recieved a letter stating that my claim was reviewed and they discovered that it is invalid because a 2nd and 3rd wireless bill showing all previous balances paid were required. I sent in every copy of my reciept when I paid on line every month from the time I activated the phone till the time I sent in the rebate, but they still need a 2nd and 3rd bill, not only did they have both of those bills, but they had several more there to look at also.They also stated in the letter that separate copies of the bills must be submitted with each rebate claim form.
Now I knew that and made sure each were in seperate envelopes with copies of everything in all envelopes. Thy also stated that the wireless bill must include, account number, mobile number, customer name, payment section, and bill date. Ok now as I stated earlier I paid these on line, I printed out the reciepts from verizon.com where I paid my bill online and sent several in, and all balances paid and no changes were made to my service which they stated needed to stay the same as it was when I activated it or if changes were made it voided the rebates. So I am a little confused after all this on why I am not getting my refund. When I call and confront them about what it is I did NOT send in all I get is attitude. Please help!! Even after recieving the letter I sent everything in again and have heard nothing. Have I been ripped off, and lied to?
Penney of Fairfax CA (03/12/07)
I ordered a cell phone charger for $16.95 on 2/9/07. They sent the wrong one. I called and asked to return it and got a return number on 2/14. They said they would send me a return label in 4-9 biz days. It is now March 12 and I called them. They had no record of any return request and tried to blame me for waiting so long! The said they would send me an expedited return label today. In asking about my account, I noticed they had added a $2 shipping fee (shipping was supposed to be free; and my order form indicated that as well).
Candice of Rosemead CA (03/12/07)
I purchased a phone through Wirefly.com in January of 2005. Website indicated that I would get $200.00 rebate for the phone that I purchased. A rebate was submitted on time along with required documents. Called customer service through cellphonerebates.com (866) 607-9877 requesting status. First of all, it was really hard to get a hold of a person. Second, I was given an excuse stating the phone number was not on the statement. Third, I was asked to resubmit my verizon wireless statement again.
I did what was told and resubmitted the statements. When I called back about 4 weeks later, I was told that my claim was declined and will remain declined and there is nothing they can do about it. I have copies of all the documents that I had sent to them and everything was correct.
Andrew of Freedom IN (02/26/07)
My complaint is that I was owed $140.00 in rebates that I did not get, and am apparently not getting. I was told that I missed the 30-day window for returning copies of my paperwork after 180 days (not true), but was then told that they'd process my rebates anyway. But in checking status on the website, I find no change in my "denied" status, and I get only cryptic messages from the company now. I've had the worst cell service I've ever had (worse than with my bag phone in the early 1990's), and I've been stiffed $140.00.
Pradeesh of San Jose CA (02/23/07)
I purchased Cingular Phones through Wirefly last year and I submitted my rabates in time. They rejected both saying my email address is not readable. I have the scanned copy and even a 5-year-old can read it. They also say that I have an outstanding balance with Cingular, but in fact I don’t. I’ve lost $160.00.
George of San Antonio TX (01/17/07)
Online, I made commitment to wirefly to purchase 2 cell phones and wireless headsets along with a one year contract with T Mobile. The Wirefly ad promised a $350 rebate with the deal. What they did not explain until the phones were activated and delivered was that the rebate consisted of SIX individual rebates to be sent seperately at different times.
All of the rebates had so many stipulations that it took a full sheet of paper to list each of them. The last one was so restrictive that by the time I received all the material to satisfy the stipulations, it was past the deadline mail in date.The $100 worth of rebates were summarily disapproved with no recourse. That is calculated theft pure and simple. T Mobile said there was nothing they could do about it either. To have to spend over four months jumping through hoops only to be turned down on 2 out of 6 rebates is criminal.It took a total of six months and hours of phone calls to get the other four rebates. I will no longer purchase anything that requires a mailin rebate; nor will I ever buy again from Wirefly or T Mobile. BEST BUY is the way to go!
David of Napa CA (01/10/07)
We have not received our cell phone rebate for two different phones that was mailed according to directions on August 26, 2006. I have phoned four times beginning three months ago. At first call, I was told the check would be issued and in the mail in about two weeks. I was not successful contacting them using their website. We have copies of all required documents that were mailed to WireFly.
Arthi of Bloomington IL (12/27/06)
I bought two cell phones from Wirefly in Feb 2006. Wirefly advertised that they would give me $75.00 for each phone as part of the Customer Loyalty rebate if we stayed with Cingular for 6 months. After completing 6 billing cycles with Cingular, we sent the rebate form along with the bills for the 6 months and other documents as requested in the rebate form.
It’s been 5 months since the documents were sent. First we were told that the rebate forms did not reach the rebate center at all. After that the papers miraculously appeared in the rebate center. Next we were told that the claim is under process and would take another 3-4 weeks. Now the website says 'The combined value of all of your rebate claim submissions exceed what you are eligible for based on your order. All valid rebate amounts on your order have been paid.'
I have not been paid a single cent from Wirefly. When I called the rebate center, they say the corporate office has denied the claim because it has been paid. The rebate center gave me a number for the corporate office which was nothing but a customer service number. Those people have no idea about rebate status.
I asked them for proof like a check number which proves that they have paid me but as expected; there is no answer for that. It is really frustrating to have no answers from the rebate center. This issue needs to be resolved ASAP as it has already been 5 months since we submitted our claim. I am still waiting for the $150.00 from Wirefly and it is mentally and physically frustrating to call Wirefly 4 times a day with no results.
Crystal of Brentwood CA (12/19/06)
I ordered a "free" Motorola Razr phone from Wirefly.com. I was informed I would only be charged a $9.99 processing fee for extending my contract for two more years. Instead, I was charged $67.00 plus $9.99 shipping and handling. When I called Wirefly, the person told me I needed to apply for a rebate. When I told them I was not given any information about a rebate they offered me a $50.00 American Express gift certificate. I told them I did not want an American Express gift certificate, but that I wanted my money back. They were not willing to reimburse me my money and I have sent the phone back for a refund.
Hopefully I will get the refund without a hassle. However, they informed me I will not be refunded the $9.99 shipping and handling fee. They offered the phone for free then charged me $67.00 without my authorization! If my money is refunded I will still be out $9.99 plus the time it took calling them and returning the phone, quite an inconvenience.
Carroll of Big Sandy TX (12/18/06)
I ordered three phones from Wirefly and extended my contract on 12/15/06. On 12/18/06, I found that my credit card information had been used by someone paying for phone sex. I remember that I was called from wirefly after I placed my order for shipping verification. Evidently, the calltaker gave my card number and information to someone else and he used it for a couple of days. I cancelled my card and tried to contact the company, but was only successful in reaching India. They have no way of contacting the US was what I was told.
I had used a debit card for the purchase and the fraud overdrew my account. Not to mention losing a day of work spent on the phone and making police reports and ordering a new card. I am now out 400+ dollars in fees and charges.
Robin & Marie of Yorba Linda CA (12/16/06)
We purchased two T-Mobile phones from Wirefly.com in October, 2005. Each phone came with a $180.00 rebate form. Upon activation we requested to have our old numbers ported to the new phones. One was ported correctly, the other wasn’t. After a lot of time and headaches the second number was finally transferred. However, we never did receive our rebate for one phone.
After numerous failed calls and letters. we filed a small claim law suit on October 2, 2006. On October 20th we received a check from Inphonic, Inc. for the amount of $180.00 .We have been dealing with this company for more than 1 year now and we were mentally and physically exhausted from the long wait to fight for the $360.00. Why did it take a law suit to get a rebate that was rightfully ours?
Anitra of Milwaukee, WI (12/07/06)
I ordered a RAZR phone from wirefly for my daughter. The phone was free with a two year contract, but I had to make a $150 deposit that would be forwarded to cingular. The deposit was made over the phone to wirefly. A month later my services were disconnected.
When I talked to a cingular rep, she had stated that I didn't make any payment toward my bill. I made two payments to cingular, and the rep found that it went toward the $150 deposit that they required.
Wirefly never sent my deposit to cingular. I called wirefly several times after that to have the money refunded because I paid cingular an addition $150 to keep my services on. I paid this deposit to wirefly in September. It is now December and they still have not refunded me the money.
Avis of Collingdale PA (11/29/06)
I ordered a phone from Wirefly and it was defective I called them to arrange an exchange. I was then told if I didn't have the original box the phone came in they wouldn't exchange it. I was then transfered to the warranty department. I was sent out a replacement telephone and then they charged me for the replacement. I have no luck on the telephones. The corporate offices publish a fax number. They acknowledge the mistake and will send it to the finance department for review whatever the hell that means. I had to go to my bank to file a theft charge on them to try to get my money back.
Michael of Rockaway, NJ (11/29/06)
I ordered a Motorola Razor cell phone from Wirefly which was subject to a $170 rebate. I sent in all the necessary paperwork within the time period allowed. I never received anything from them.
I tried to check the status of the rebate and they don't have any record of the transaction. They did however refer me to the status of another rebate ($150) for a razor phone I ordered for my daughter but they stated that the paperwork was not received within the allowable time period (which is incorrect).
The rebate forms are designed to make it nearly impossible to get all the paperwork sent in on time or without making any mistakes. I feel I have been taken advantage of and at this point am out a total of $320 of rebates.
Susan of College Station TX (11/24/06)
I first sent in my rebate 3/30/06, after I had fulfilled the 150-210 days of the loyalty rebate requirement. In my initial mailing, I made 2 mistakes: left out the UPC code (left it on the photocopier) and apparently the online bill I sent wasn't sufficient. At that point, the status website said the request could not be processed. After discovering the problem on the status website, I contacted infonics and was instructed to FAX the correct information.
I both FAXed and mailed the information on 4/7/2006. A few days later, the website showed that the rebate was then being processed. On April 26 I again contacted Infonic because I still didn't have my rebate, and I wanted confirmation that what I had provided was acceptable. I was told to FAX everything again, because they couldn't find the request. I FAXed it all again. On July 6 I inquired again via email, and was told that the rebate had been APPROVED (REBATE AMOUNT: $150.00 Submission id:72573138), but the representative did not know when the check would be mailed. He asked me to confirm my zipcode, because I had my work zip on one of the many documents I sent in. I responded with the correct zip for my home.
On August 11 I checked again, and the website had a message about the rebate being re-processed with a new vendor. It is now more than a year since I bought my free phone, and it was not free at all! I know I made a mistake at the beginning, but I corrected it immediately--last April-- and the rest of the problem has been with infonics.
Jairo of Ridgefield CT (11/21/06)
My claim for $400 was denied. I bought two motorola razor v3 phones with a 2year activation. They said my claim was postmarked later than 210 days. That is absolutely false.
Praveen of Simi Valley CA (11/20/06)
I bought my two cell phones from WIREFLY.COM on 9/16/05 and submitted the rebate forms, I got rebate check for one phone but for my second phone, I called 6 times, but no status and no one can tell me when I will get my second check, it is very frustrating and I suggest everyone NEVER BUY FROM WIREFLY.COM Is there any way I can get my second rebate check?
Todd of Philadelphia PA (11/10/06)
I purchased a 2 year contract and 2 phones from wirefly.com. The phones were a Motorola RAZR v3 and a Samsung T-509. When I received the phones, I discovered that one of the features that I had wanted (the ability to play mp3 ringtones) was not actually a feature of the phone, even though it was listed on the wirefly website. I called for an RMA and returned the T509 within the 30 day return period. I requested a Motorola v360 handset as a replacement. The v360 was listed on the wirefly website as being free with the 2 year contract.
I asked the representative if this was correct and she assured me that it was, and that my credit card would be authorized for the price of the phone until the return was processed. I called back 3 weeks later when the authorization was still on my credit card statement. The representative of wirefly.com that I spoke with said that it could take up to 30 days for an authorization to disappear, but that she would have the finance department refund the full amount to my credit card. A month later my wife pointed out to me that we were still carrying a charge for the phone. When I called back I was informed that the $350 was the price of the phone that I had purchased.
When I demanded a full refund, I was told there was nothing that could be done. I requested to speak to a supervisor. The supervisor offered me a $50 credit. When I refused the and asked to be credited the full amount, or to be allowed to return the phone, the supervisor said that she was going to put me on hold and then hung up on me. The v360 was listed as free on the wirefly.com website the day I placed my initial order, the day I called to get a return, and the day I was told that I had purchased a $350 that I could have gotten for free at a T-Mobile store.
Paid $350 for merchandise advertised as free with 2-year service plan.
Beth of Aurora, CO (10/17/06)
I ordered a phone from Wirefly with a $70 rebate. I saved my paperwork, waited between 180-210 days and sent in my rebate verbatim.
I wish I had read these blogs before being sucked into a rebate by Wirefly. I received a letter, instead of a rebate check, that said I was ineligible because 'The order number provided on the rebate form is invalid'. It's their order number, so this doesn't make sense.
This is the first rebate I have ever been denied.
Leslie of Lawrenceville, GA (09/28/06)
Last October, the rebate offered was the same amount as the cost of the cell phone (RAZ3) $180. Stipulation was to submit the rebate form no earlier than 180 days after purchase, and no later than 210 days after purchase.
Thought no problem, I can do that, but right away I had problems getting my rebate form. The company involved in processing the rebate (www.wheresmyrebate.com) couldn't mail me a rebate form, but rather I was instructed, over a period of 3-4 months, to just keep checking the web site for the rebate form. Finally, I got the form about a month prior to the expiration of the rebate.
Along with the rebate form, they stated that I had to include several other items other than the UPC label on the box the phone was received in. The other items were, a copy of the original sales invoice, and a copy of my Cingular phone bills proving that I had paid all of my bills. This was not an easy item to provide since in looking at the last bill received from Cingular it really didn't prove the payment history they wanted. So I had to go online and finally printed out a payment history accepted by the rebate company. I did all of this and managed to mail the rebate out on what I thought was the very last day in the 210 day deadline.
At first my rebate was denied because they claimed that I did not mail in a copy of the sales invoice, but I know that I did. Anyway, the claim was denied and I had something like a week to resubmit the missing sales invoice so that the rebate could be reinstated. This I did and then they denied the claim stating that I had submitted the claim beyond the 210 day period. I realized later that they didn't go by the purchase date for the cell phone, but rather the day you ordered the cell phone which was 2 days earlier.
Around the same time they finally denied the claim, I noticed that on the web site the information about my order date was changed from 10/12/05 to 10/08/05.
Rose of N Hollywood, CA (09/26/06)
I purchased razor phones more than a year ago which had special offers included. Rebates up to $600 were completed and sent out in a timely manner. Of course nothing has been sent!
Wirefly.com doesn't even operate in the US, and sent consumers international phones!!!!
Dan of Moon Township, PA (09/25/06)
I purchased two Motorola MPx220 phones for $300 each with rebate to follow after 6 months of service with Cingular on Jan.14, 2004. Like many others on this site, I have NOT received my rebates for almost two years as they promised, although I submitted the mail-in rebate request four times.
This is deceptive trade practices.
Royce of Allen, TX (09/21/06)
I purchased two Razr3 phones for $200 each with rebate to follow after 6 months of service. Unlike many others on this site, I received my rebates, albeit a couple months later than promised.
My issue is that when one of the two phones stopped working after 8 months, I could not return it to Motorola to be repaired because the phones were not made for the US market and therefore the US service department would not handle it.
Now I have a broken phone that not wirefly, T-Mobile (who couldn't verify the warranty from the IMEI number) or Motorola will fix.
Anand of Charlotte, NC (09/08/06)
I subscribed to Cingular via Wirefly.com which had a free, after rebate, cellular phone. Even after 1 year, I have not received my rebate. When I applied the first time, I got an email saying my rebate documents are not legitimate. Anticipating such things, I had taken a copy of my rebate forms and receipts and the bar codes. The company told me to re-send the rebate form again. I got another email in June saying that one of my rebate has been approved and will be posted anytime. But in vain. The latest update I found in the website was that my rebate amount has been fulfilled!
I should have gotten my $200 back by March 2006.
Brad of Douglasville GA (09/01/06)
I purchased two cell phones in early jan of 2006. Each phone had a $50 service provider rebate and a $120 retailer rebate. I submitted the rebate forms with all the information requested and per the instructions provided. The service provider sent back a letter indicating that the phones sent to me were refurbished and not eligible for rebates. The retailer did not disclose this anywhere on thier web site or in any of the documentation provided for the sale.
When I confronted the retailer they told me that the phones were new but since the SP would not pay the rebates they would. I did recieve the check about 3 months later. However I still have not recieved the second rebate amount. The rebate was supposed to be paid within 130 days of the activation (1/06/06) or 10 weeks from receipt of the completed forms. I sent in the completed forms 3/20/06. I was told by the rebate processing co. over 2 months ago that my rebate was approved and would be processed for payment. Now they are telling me that all the rebates had to be reprocessed due to irregularities. They still can not give me a date that the funds will be recieved but say that it will probably be around 3 weeks from now.
Since I followed the stipulations of the rebate exactly this amounts to an unfulfilled obligation and a no interest loan of my rebate funds after the promised date passed.
Bob of Burleson TX (08/31/06)
I purchased a Razr cell phone through wirefly on 9/02/05 and was promised a $170 rebate. By now you know what kind of exreme requirements they put on submiting the rebate. Well, I met every one of them. when I called to confirm, they agreed I had indeed met the requirements and it would be 5 to 10 days before they mailed it. That was in May. I have called them 4 times since and they tell me the same thing, 5 to 10 days.
Biju of Philadelphia PA (08/31/06)
I bought two cell phones Motorola Razr V3 paid 250 each and there was a rebate of 250 each. I sent the rebates within the timeframe with all the documents and initially after 2 months it showed on their website that the rebates were received and approved and in process. Rebates should be given with 8-10 weeks as promised, But past 10 weeks They changed the Rebate status as in process and mentioned that They are reprocessing the rebates and wait for 3-4 weeks. After this timeframe the rebate status says one rebate of $125 is mailed, another one is denied because it passed the 210 day period. Other two are still in progress. This is completely wrong I mailed all 4 rebates on same day and time and I have the electronic stamp date and time when it was posted. I made copies before I mailed. It had all the relevant documents. So this is completely a lie.
Nicole of Santa Ana, CA (08/29/06)
I ordered a phone from Wirefly, as they offered 2 $100 rebates. Now, the rebate processing center claims that they have "irregularities in some submissions", requiring them to reprocess all rebates. This process now requires additional time, and they have no information on when the rebate will be processed.,
My parents also bought phones, and are out $400. I am sure there are many others in this situation, and while we are all waiting for our rebates, they have thousands of dollars they are holding indefinitely.
Diane of Long Beach NY (08/25/06)
My husband and I purchased 2 cell phones with a one year T-mobile contract with the promise of free phones. We paid up-front for the phones and were supposed to receive 2 $200 rebates (total of $400). I couldn't claim the rebates until a certain time period and had to give them a copy of my phone bill (in good standing), a copy of the upc code, etc. I submitted everything required 2/24/06.
We still have not received the rebates. I have contacted them several times via e-mail and have contantly been put off. I was supposed to receve the rebates in 8-12 weeks or so from the received date. They kept saying it was being processed, and every time I sent an e-mail they said allow 8-12 weeks from this date (the date I sent the e-mail). My last letter that they responded to said that my rebate was approved and that it would be arriving shortly in the mail. Then suddenly the website where I checked the status said that it was not approved for some reason and was being re-processed, they also said I would receive a postcard explaining details, which I have never received. I wrote them an angry letter asking what was happening and they have never responded. I also called them and got a recorded message.
Danny of New York, NY (08/22/06)
I bought my wireless phone with a plan from wirefly.com because they offered pretty good rebates. But even after following all their instructions (which required submitting all documents after 3 months of having the wireless service), they failed to return my rebates. My total rebates come to be about $400, and they have been delaying it for past 4 months.
Contacting them is extremely difficult and they keep coming up with excuses for not sending the rebates.
Billie of Herrisonville, MO (08/22/06)
I went on line to order two cell phones, with rebates of $70, $30, $60, & $40 promised if I made the $233 payment up front.
I received the MOTR RAZR's on May 17th, and mailed in the proper forms for the 4 rebates. As of this date they have requested several times that I again mail/fax to them copies of these forms. When mailing I sent the copies certified, had to go to the library to fax, and made numerous phone calls. I have been hung up on; been lied to and they never return your calls.
Emanuel of San Francisco CA (08/18/06)
Wirefly has created a near impossible rebate process for the average person. When I inquired about the percent of rebates actually paid out, they refused to give me that information. The process has no less then 46 variables to complete in order to receive your rebate money. The likelihood of completing the process without an error is statistically well below 50 percent. This very creative and demanding process has had to take many skilled unethical minds to create. They receive high grades for a well planned scheme.
Why do companies they represent allow this to happen? The average person cannot comply with the details of the rebate and hence, there is a great advantage to Wirefly in term of no pay out rebates. One can only hope that the telephone companies that they sell will rebel and omit them as a vendor. Why has this company lost its ethical behavior. Could it be the greed factor or simply the need to take advantage of the lower classes, inexperienced consumers, the elderly and those that cannot deal with the unreasonable number of requirements and variables.
I stand in protest for these target consumers. Please be informed that I have never formally made a protest like this in all my years as an American consumer. Should the company wish to improve the situation, I offer my time and honest specific feedback. Shame on Wirefly.
Cheryl of Shirley NY (08/02/06)
I purchased a Motorola I275 White Cellphone. Once I received it, I decided I was not interested and I contacted the represenative and informed her of my intentions, which were to return the phone within the time allowed which is 15 days of purchase. I requested the address to make the return, and I was told that I would receive the address labels in the mail within two days. I have not received the labels as of this writing and I am afraid that I will not receive them within the allowed time. If this occurs, I will be forced to keep the phone and bind to the initial verbal contract. I cancel the activation service with Sprint/Nextel. I was given an authorization number #497432842-1-RNBR. Please advise me of the next step to take to resolve this matter in an amicably manner.
Douglas of Ellicott City MD (08/01/06)
Same story everyone else is reporting here! Got suckered by Wirefly's advertisement for a free (after $150 rebate) Motorola Razor. Due to the ad being on Yahoo's main page, I figured Wirefly would be a reputable business. WRONG! First, Wirefly requires you to wait hundreds of days before rebate submission, obviously hoping you'll forget. Then, Wirefly rejects your rebate as being incomplete, although you have followed all instructions accurately. Then, you have to call and argue your point, and Wirefly says they accept your forms and will process your rebate. Then, there is another lengthy delay of months in processing. You keep calling, and Wirefly keeps saying your check will be mailed soon, or has been mailed from Arizona and should arrive in 72 hours. The rebate checks never come. It's all a bunch of stall tactics hoping you will give up.
I bought 2 phones due to the rebate offer of $150 per phone. So, I have been swindled out of $300 total cash, and 1 yar of aggrivation. I will now file a report with Maryland State Attorney and sue in small claims court, I refuse to let Wirefly get away with this.
John of Mebane NC (08/01/06)
Ordered 4 Razr-V3 Cellphones and was supposed to recieve $200.00 rebate for each phone after 6 months. i filled out all the necessary paperwork and have never recieved any rebates. I have contacted Inphonics by telephone and by Email at least 20 times but just get the run around never getting the same person on the telephone or on the same Email. I have copies of all Correspondence and email's. i still have the service with Cingular also. i have satistfied my obligation so i expect the same from Inphonics/Wirefly.
I have lost $800.00 also i have tryed over 6 months after their 6 months wait period and still have no rebates. My time should be as valuable as their's
Brenda of Pleasant Hill CA (07/28/06)
I purchased 2 phones through WireFly using the Cingular service. The rebate amount for each phone is $170.00. I submitted all the paperwork properly. Waited several months checking in regularly. Now, I call and I get a recording stating that the best times to call are on Tues. and Fri. between 3:00 p.m. and 8:00 p.m. Did that - put on hold and then disconnected - tried 5 times with the same result. I believe that WireFly is defrauding hundreds if not thousands of people out of rebates that are rightfully the property of the customer. Something needs to happen to them!
I'm out $340.00.
Charlotte of Oakland, CA (07/24/06)
I have been dealing with Wirefly/Inphonic for over a year trying to receive my $150 rebate for a t-mobile cell phone I bought online in June/05.
The last time I resubmitted items to them I sent it by certified mail. I didn't hear from them so I called and was told it would resubmitted right then - that was 4/12/06. I heard nothing so I called again and spoke to someone else and was told that the person that I spoke to on 4/12 didn't check something and it didn't go through. This person said she would take care of it and that I would receive my rebate in 10-12 weeks. Still nothing and it's now mid July.
I checked online and called the rebate center to find a message (from 7/7/06) saying there was an unusually high number of error files and no rebates were being processed at this time until the problem is fixed. I waited 20 minutes to speak with someone and when I spoke of internet fraud and alerting their state Better Business Organization and Consumer alert programs, my call was disconnected.
Craig of Delray Beach FL (07/20/06)
I purchased 2 Motorola RAZR phones in January 2006. They both came with a $50 T-Mobile rebate and $100 Wirefly rebate. The T-Mobile rebates were submitted and paid with no problems whatsoever. I waited until the proper elapsed time to submit my 2 $100 rebates to Wirefly, double & triple checked that all of the correct information was supplied end sent them on. I checked their website regularly for a sign that the rebates had been received and were being processed (as they state on their site that the consumer is responsible for this). After about a month I received a letter from a collections agency representing InPhonic stating that T-Mobile had reported back both lines being cancelled and that I was in breach of my contract with them and subject to a $250 per line early termination fee.
I spoke with the collection agency who got on the phone with a T-Mobile rep who verified that my account was current and had been so since activated. I asked if this same problem would be likely to resurface with regards to my rebate and was told that this had been documented and that it would not affect them at all. 2 months passed and upon making my regular check of my rebate status I found that my rebates had been denied due once again to early termination. I spent the next month contacting customer service weekly only to be told that the problem was being investigated and that I should call back in 5 business days. Today I called only to get an automated message stating that all claims are being resubmitted.
I have spent the past seven months attempting to claim $200 in rebates from this company that I am COMPLETELY entitled to. I have had to deal with the aggravation and stress of collection agencies and customere service reps who don't know and most likely do not care about the manner in which this company is apparently ripping off consumers and the cell phone companies (through their subsidies paid to wirefly) alike.
Alphonse of Moorestown, NJ (07/17/06)
I purchased a Motorola V330 cell phone from Wirefly.com in August 2005. I submitted all necessary and complete rebate information in November 2005. They contacted me in December 2005 stating I did not prove my wireless bill was paid in full. That was untrue as I sent them a copy of my paid bill.
I emailed them and resent a copy of a more recent bill in March 2006 to another rebate office as they instructed. Have not heard from them since - they obviously have no intention of paying out rebates.
Daniel of Minneapolis, MN (07/07/06)
Although the rebate rules were clearly designed to be difficult to meet and thereby reduce the number of qualifying rebate claims, I met them all. They are as follows: -Copy of dated sales receipt -Copy of phone packaging barcode -Cellular service bill dated between 150 & 210 days after activation -Rebate claim must be submitted between 180 & 210 days following activation. I'm sure I'm one of the few people who actually managed to meet these requirements.
However, the retailer listed my rebate status on their website as pending for 3 months. Then they finally changed it to rejected based on late filing!
Matthew of Aurora, OH (07/02/06)
I purchased 2 Motorola razr cell phones and a 2 year Cingular service contract through wirely with a promised rebate of $170 per phone. The fine print said to mail it between 180-210 days later with a copy of recent bill as proof of continuing service and paid up account. I got an email stating that I submitted a valid rebate request and that it was processing. No check ever arrived, when I followed up again, they said I was 6 days late and that there would be no refund for me. It is very exasperating to wait half a year after attempting to follow the complicated rules and then find that you are out $340. I know now Wirefly is a scam, but I hold Cingular to blame as well, because I think they are in bed with Wirelfy and their name and reputation is on the product. As soon as I get out of my contract obligation, I'll quit Cingular.
I lost $340.00
Ramon of Corona, NY (06/23/06)
I bought a phone from wirefly because of the good offer they had with the rebate. I submitted my form several times and I never received a singe feedback letter from them, just vague emails saying I'm missing information.
I lost $100 dollars because of them and had to strugle for a couple of months to pay up my bill since I was counting on that rebate to balance my expense.
Lesley of Westfield, NJ (06/12/06)
I have not received the promised rebates of $170 per phone (two purchased) despite my completely following the instructions properly.
I have a loss of $340.
Nicole of Reston, MD (06/12/06)
I bought a phone from wirefly in November 2005 with a deal for a free Razr phone worth $250 for a first time buyer with a new line, obtainable through the rebate. I waited patiently for the required window to send it the rebate. The rebate was separated by $100 and $150. And interesting enough when I sent both out at the same time, they claimed to have to received only the $150 one.
So when I fax them prove of delivery, they told me they wanted me to send the forms all over again for the $100. Before I got the phone from them I already had Tmobile service so when I bought the phone they messed up my bill for 2 months and when I straightened it out with the phone company and prove that I paid the phone bill as part of the rebate requirement. So for both $150 and $100 rebates which uses the bills and documents, they try to to tell me that the latter one didn't approve which is illogical.
They also try to pull the "you didn't pay your bill" on me when I was able to prove to them I paid.
Darwin of Lincoln NE (05/26/06)
I purchased a Samsung PM-A740, on 2-6-2005 at www.wirefly.com. My decision to purchase this product was based upon your offer of a mail-in rebate of $50.00 customer loyalty rebate. My purchase of the product constituted my acceptance of your offer, creating a binding and enforceable contract between us. I have performed my obligations under the contract. I paid the full purchase price and then proceeded to fill in the rebate form provided by you. I included all information requested to process my rebate, but to date I have not received a check in the amount of $50.00.
I respectfully request you process payment and mail it to me at the address indicated within 30 days. I have sent in the proper forms twice. If I do not receive payment in full by (date 30 days from mailing), I will begin legal proceedings against you and will file complaint reports with the Federal Trade Commission, the Attorneys General of the states of Nebraska and Maryland, as well as selected consumer advocacy publications and local and state consumer affairs departments. I am sending copies of this letter to these agencies and organizations to encourage your compliance. I am also filing a report with ConsumerAffairs.Com for inclusion on their Web site.
Mike of Irvine, CA (05/24/06)
I applied for four rebates totalling $520 for three Motorola Razrs. Their clearinghouse, an outfit called Continental Promotions of Scottsdale, AZ, begins the ordeal by sitting on the rebate requests for two months before they are even reflected on their system. All three phones are still in service with Cingular per the terms of what I thought our agreement was - at least as set forth by the rebate form.
The company is extremely inventive when it comes to delaying and denying claims; and there is no appeal process - you have to look on their website and a promised postcard with the appeal process never arrives. Contacting Continental Promotions seeking help is an infuriating experience, the employees actually enjoy baiting you and giving false names so you can never call them back.
Asghar of Bellrose, NY (05/22/06)
Wirefly denied my rebate saying I was missing information even though I listed all the information correctly.
I lost $360.
Karen of Atlanta, GA (05/17/06)
I ordered a Motorola Cell phone on line from Wirefly.com that offered a $100 rebate. I never received the rebate.
I mailed it in the correct time frame. When I called they said that my cell phone service was invalid, which it is not. They denied it because of that and said they mailed me a notice. I never got the notice and now they say it is too late to do anything.
It says to wait 8-12 weeks for the check. I called at 8 weeks to check on it. They obviously had no intention of filling the rebate and it is a scam.
Joan of Vero Beach, FL (05/13/06)
I purchased a Motorola Razr mobile phone online from Wirefly.com. My decision to purchase this product was based on a mail in rebate offer of $180. I followed all the rebate instructions and mailed everything within the stated timeline.
A month later I received a notice that the UPC code I submitted was invalid. After hours on the phone with customer service she told me to fax the correct UPC code. I sent the fax 4 times the next day which was confirmed on my next phone bill.
The rebate center stated they received no fax from me and if they did there was not enough information on it to complete the rebate process as they receive thousands of faxes daily. The customer service manager said the time limit for the rebate has expired and the rebate claim will not be honored.
Denise of Laurel, MD (05/10/06)
I purchased two phone in July 2005 with the promise of $340 in rebates at a later date. Following the rebate rules to the letter, I submitted my two rebate forms Jan 2006 (in seperate envelopes). In March 2006 I received an email stating that my Wireless bill was invalid. Which is not true. It showed the proper $0.00 balance in the timeframe required.
On March 8th I resubmitted via USPS mail (in two seperate envelopes) a different wireless bill that was also in the time frame requirements. On May 8th I contacted the rebate center was told that my wireless bill submitted was invalid. It is a scam not to pay. I am out $340 in rebates.
Julio of Jackson Height NY (04/14/06)
I like every other person in the world was searching the website for better prices for cell phones. I found this Wirefly website that offered a very good deal. With promise of rebates total of $400.00 for the purchase of two phones on a family plan. So ofcourse I felt for it. I purchase it and submitted all the forms and documentation they requiered. And patiently I waited a period six months from activation date as they said to get my rebates and never got them.
I got a notice from them 4 months later from my submission saying that "my submission was postmarked after the valid time frame" which is a complete lie. I made sure I was within the time frame and took the envelopes to the post office personally and made sure they were postmarked on time. I kept checking in their website to check my status and it always said "your rebates are in process". Until now. I communicated this problem to my niece and ask her to please look into it so that I can get this problem resolve, and she said that before anything, that I should go to "consumer affair" website to check if the company was a fraud.
To my sad surprice I found numerous complaints about the same exact problem. I was even more desapointed to see so many complaints and still to know that this company is still out there performing these scams to other people. I know now that I will not receive my rebates no matter what I do or say. But I do which that something gets done to avoid any of these fraud to happen again with this company. I just hope others don't have to learn the hard way like I did.
I'm a hard working man and the only provider to my family. I don't have money for luxuries, but I said, let me give it a try! since I was going to get part of the money back I borrowed from my credit card the money to purchase these phones. Now I am stuck with the debt and no money back. Only a big desapointment and less credibility on online purchases.
Matt of Shafer MN (03/14/06)
Needed new cell phones fast. Online had better deals than retail stores. Wirefly.com offered great deals, FREE two day express shipping, promised they shipped on weekends, and send you email notifications as each step is completed (credit approval, shipping confirmation, tracking numbers). I placed an order on Friday afternoon. With the credit approval (which their online site said was completed around noon on Saturday), the order should have been shipped out Saturday afternoon since they claim "we even ship on weekends".
As of Monday afternoon, I had still not received ANY of the promised emails. I called their customer service line (which is very difficult to locate on the website). After holding for over 10 minutes, I got disconnected. This happened 4 times. I finally got through to a customer service rep, who was of absolutely no help. All she did for me was charge me an additional $14.99 to change my shipping from the supposed "Free two day express" to overnight. And even with that, my order of two phones with family cell service was split up and only one phone was shipped overnight.
Repeated emails to customer service were responded to slowly and unprofessionally, and offered no help or answers at all. I ordered through Wirefly.com because it promised great service, great prices and speedy shipping. I needed phones fast and they promised that. What a mistake. Many false claims on their website, very poor customer service, and extremely slow order processing. The only truthful claim their website makes is great prices. Although the prices are AFTER MAIL IN REBATE. Judging by my initial experience with wirefly.com, I am sure the rebate process will be a real treat (roll eyes).
Jill of Butler NJ (03/12/06)
I purchased a RAZR 3 phone from Wirefly in November 2005. It was a $200 phone with a $200 rebate. The rebate form was supposed to be included in the phone shipment. Well, the phone shipped and the rebate form was not included. When I went on their site, the rebate page said, "page not found". This was the only page on the site that didn't work. I sent multiple e-mails to them that went unanswered.
Finally T-Mobile sent me the rebate form. I filled it out and sent in all of the paperwork including a copy of the UPC (from placing the phone box on my printer). I checked the Wirefly site about a month later and my rebate was listed as UPC not valid. Again I sent them e-mails to no avail. I have since filed a complaint with the Maryland Attorney General's office and suggest everyone else do the same. Unfortunately my credit card won't dispute a rebate even if it is the only reason I bought the phone. I am out $200 that I would have never spent on a phone.
Owen of Natchez MS (02/27/06)
Wirefly did not honor the rebates that I was promised. My order # is 54990560. Submitted 03/03/05.
I want the money $225.00 that I was promised.
Mona of South Lyon MI (02/07/06)
I bought two phones last year from Wirefly.com with rebates totaling $600. I sent in my rebates within 180 days after activation and they wrote to me two months later informing me that the rebates were sent too early. I resent the rebates within 30days of receipt of the letter, and recieved a letter after 4 months stating that the rebates were denied because they were submitted late. I contacted the rebate department and customer service department and nobody wants to own up to their mistake of not giving me my money back. I would never buy anything from this company again. They are out to rip consumers by letting them believe they are getting this great deal on a phone and then turning around and ripping them off.
Donald of West Warwick RI (01/31/06)
I am one of the many, I'm sure, that fell for the "free phone after rebate" scam. I was very careful to follow the tricky requirements to asure that I would get my rebate. The rebate form gave a website "www.rebate-zone/wireless" to check on the status of my rebate. When I enter my info it says "customer not found". How convenient for them. There is no way to call or email them. I've since found many complaints of the same nature on various websites. It seems hopeless that I will ever get my money.
How can supposedly reputable companies like Cingular and Verizon affiliate themselves with this scamming. They are just as bad for doing business with them. I am out $200.00 that was promised as a rebate
Kim of Anchorage AK (01/23/06)
I ordered a phone from Wirefly off the internet. The website promised that my old cell number would be ported to my new phone, if there was any problem they would phone me. I got the new phone, but it did not have my old number on it. After numerous phone calls I was told I would have to pay $75.00 to get my old number. There is no place on the website stating that there may be a charge to port the number. The call answering center in India was helpless to do anything except to say "The customer pays this."
When I asked to speak someone in the United States I was told that I would receive a call back within 24-48 hours. That was almost a week ago, and you guessed it, no return call. I have called India every day, sometimes several times and each time I get a different answer. Yes, I can port my number, no I can't, there will be a charge, you can't talk to any one in the US, you can't talk to the supervisor, etc. One time they put me on hold to talk to the supervisor - I stayed on hold for 20 minutes until I gave up. I have sent e-mails every day to wirefly and you guessed it, no answer. So now, I am paying my old cell phone bill plus the new one from wirefly and don't seem to be able to straighten the thing out. This company has the worst customer service of any that I have dealt with.
Tiffany of Sacramento CA (01/19/06)
My husband purchased 2 Razr phones on his Golden 1 Visa from Wirefly.com on Oct 06. The $541.23 was posted to his account Oct 09th. The phones were to be free after rebate with a one year contract with T Mobile. The rebate terms said to submit rebate forms, receipt, and UPC codes between 60 - 120 days after purchase date. Since submitting the rebate timely, he has been getting the runaround from Wirefly (online and by phone) as to the receipt and status of his rebate.
Jan 13th, MSNBC.com had posted hundreds of complaints regarding Wirefly's fraudulent rebate practices and how many people are not getting, or having a hard time getting their rebates. In the complaints documented, many people are having the same problem as we are. They are not receiving their rebates. We purchased the 2 phones and signed up for cell phone service with T-Mobile based on the understanding that the 2 phones would be free after the rebate. We would not have done so otherwise.
I am concerned because we have done everything correctly on our end but numerous requests for information from Wirefly online, rebatestatus.com and by phone have gone unanswered. The rebate should have posted 10-14 days after mailing. We mailed it on Dec 9th. I have also mailed a complaint to our Visa company.
We are out $541.00. The amount charged for the "free" phones.
Ben of Atlanta GA (01/14/06)
Like thousands of other I have been denied my rebate despite doing everything properly. Gross estimates are the company has defrauded consumers of tens of millions of dollars!!! Currently working to organize people for a class action lawsuit against them. Lost $300
Richard of Alexandria VA (11/07/05)
Oct.1st, I purchased 2 cell phones over the internet from wirefly.com. A $50.00 rebate, per phone, was offered. Rebate info. should have come with the phone, it did not. We were told to download rebate info from www.whereismyorder.com. This site is working except for the rebate section. The customer service # 888-947-3359 is located in India where they field complaints but are helpless to solve any real problems.
After countless inquiries (no less than 8) to have a form mailed, faxed or e-mailed, I am still unsuccesful. I have been told on several occasions that I should recieve this in the mail in the next few business days. But, nothing was ever recieved. I am only asking for the "wirefly" to provide the service and rebates that were offered when I purchased the phones. They do not seem willing to even provide the Form to request the rebate. I am only left to assume that the rebate will be denied after the deadline for its submition has been expired.
$100.00 offered for rebate will be lost.
Jason of Blakeslee, PA (12/25/05):
After seeing a TV advertisement for wirefly.com I decided to order a cell phone from them. The deal seemed great - free Motorola razr 3 phone, after rebate, with a two-year contract to Cingular, free Bluetooth headset, a free DVD player, and free shipping through FED EX.
The form I filled out online included all the information needed to put my previous cell phone number on the new phone. When I received the phone it had a different number programmed into it. Wirefly's customer service said I needed to contact Cingular to have them port my number over. It took Cingular several attempts but the number was switched.
I thought everything was fine until I tried to text message - it did not work. Again I called Cingular and found out that when wirefly set up my account it left out numerous free options. Once all the options were loaded I tried to text message again but it still did not work. I called Cingular, and went through all the settings and found out that wirefly loaded the wrong information into the phone.
I finally got everything the way it should be and then I received an email from a collection agency, hired by wirefly! They were trying to collect $250 dollar for breaking my contract with wirefly. Wirefly said that I signed a contract with them saying that I would keep the number they loaded into the phone for two years and remain with Cingular for that period.
After going back and forth, wirefly finally admitted it was an error on their part, said I wasn't responsible for the $250 and that they would contact the credit agencies to inform them of the mistake.
Richard of Alexandria VA (11/7/05):
Oct. 1st, I purchased 2 cell phones over the internet from wirefly.com. A $50.00 rebate, per phone, was offered. Rebate info. should have come with the phone, it did not. We were told to download rebate info from www.whereismyorder.com. This site is working except for the rebate section. The customer service # 888-947-3359 is located in India where they field complaints but are helpless to solve any real problems.
After countless inquiries (no less than 8) to have a form mailed, faxed or e-mailed, I am still unsuccesful. I have been told on several occasions that I should receive this in the mail in the next few business days. But, nothing was ever received. I am only asking for Wirefly to provide the service and rebates that were offered when I purchased the phones. They do not seem willing to even provide the form to request the rebate. I am only left to assume that the rebate will be denied after the deadline for its submission has expired.
Bill of Woodstock GA (10/19/05):
In January of 2005 I purchased a cell phone and service with Cingular through a company called wirefly.com. They advertised relentlessly everywhere on the internet. I later found that they had probably a dozen aliases but their parent company was Inphonic, Inc. The phone purchased came with 2 - $150 rebates. The requirements of the rebates were probably the most stringent I’ve ever seen. We were to send it after 180 days but before 210 days of purchase plus several strange things were to be sent with it including a phone bill with the amount of the previous bill shown paid in full.
It was clearly designed to cause people to make mistakes. I am a veteran of the rebate wars, though, and after gathering all of the data required and making multiple copies of absolutely everything I sent it certified mail with signature required. After a couple of weeks I received an e-mail indicating that they had received both e-mails but were denying both because they were illegible or incomplete.
Once again I reviewed the paperwork and became even more convinced that the documentation was complete. I was able to get in touch with the rebate company (Continental Promotions group in Scottsdale, AZ). I talked to a customer service rep that told me that I failed to provide my cellular provider. I responded that the provider was listed on the cell bill that they required. He told me that I needed to re-file the paperwork. I told him that it would do no good to simply re-file without knowing exactly what I did wrong. I then asked to talk to his supervisor. His supervisor (name available) said that they had no idea why the rebate was rejected.
He said Inphonic reviewed all rebates and simply approved or rejected them while providing them with no details. We talked over an hour (he kept putting me on hold to “get more information”). It finally came out that Inphonic, Inc. originally used a rebate handler in Bear Lake MN but they couldn’t handle all of the complaints they were getting and Inphonic, Inc. had to switch to Continental Promotions Group. I told the supervisor the whole thing sounded like a scam and he responded that the word scam was one of the better terms he has been hearing lately.
Finally he told me I needed to re-submit the paperwork and that there was nothing else he could do for me. I re-submitted both rebates one more time. After considerable time and numerous e-mails to Inphonic, Inc. I received no further information. Then came the fun part. I tried to contact Inphonic, Inc. by phone. The only source I could find on contacting them (they would answer no questions at the number I ordered the phone from) was the Better Business Bureau of Greater Washington DC. They listed several numbers but the only one you could reach a real person at was the Corporate Number in Washington DC.
I called the number and was told that their customer service department was located overseas and that I could call there if I wanted to. I asked if there was someone in the US that I could call. She responded that she would put me through to the Office of the President of the company. I had no choice and the voice at the end of the line was voice mail telling me that they would call back in the order received. Again no return calls.
Ramarro of Baltimore (9/22/05):
I responded to an ad of a free telephone for filling out a consumer questonnaire, however the end product is that suddenly I have two (2) Sprint PCS accounts & numbers, which is not what the promotion made clear. I consider this a marketing SCAM by either Sprint or this Customercare group, with the end product beiong the my bill was doubled in cost, which I have not nor will I pay until this trick/game/scam has been resolved.
I am a senior citizen and I rely upon my cell phone not only for daily communication but for medical emergency, etc., thus I do not want to lose my service because of this matter.
James of Redonda Beach CA (4/4/05):
When I purchased a phone from them, they listed a $50 customer appreciation rebate, which required that I send the first 3 months of billing statements, plus the form, and the UPC code, and the invoice within 120 days (purchased 10/14/04, due 2/11/05). When I received my 3 statements, I photocopied the first page (as requested) and sent the entire package on approximately 2/4. However, I received a letter from the rebate company that said the request was not postmarked in time. My calls to Inphonic have not been returned. There are numerous complaints about Inphonics on the internet that indicate this is not a one-time mistake.
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