Vonage

I bought Magic Jack plus. After about a week, I was dissatisfied. I authorize Vonage to pull my number from MJ, after a week. After numerous attempts, MJ decides not to respond. I myself try to contact MJ through their internet chat. They keep disconnecting me from chat session. I learned that MJ is one of the hardest company to port you number from. They do stall tactics to keep the number, even though it's illegal.

We had Vonage as our phone provider when we moved to South Carolina in 2008. At one point, my wife authorized a one-time automatic payment from her checking account to pay the bill. We cancelled after a year and went with another provider to get internet, cable, and phone. Vonage continued to withdraw funds for two years, even after we cancelled the account; the amount stolen is around $2500,00.

We are on fixed incomes and need this money back, as it has caused numerous financial problems. Can you help us?

I'm very upset, I didn't give no one permission to take my payment out of my debt card! Now, since ya' ll done this, ya''ll have caused my account to be overdrawn! Do not, I repeat, do not take any more money off my debit card! And I would like my money put back in my account! I have called numerous times, telling ya''ll that my service wasn't working and I still don't! I am in disability and I have to have a phone at all times!

While only asking Vonage questions, they signed us up. But before the phone call was through, we caught them in several lies and we said no to sign up with Vonage and then they made it a lengthy struggle to undo the registration. Immediately, shopping charges began being made on the credit card that we didn't make. We had to close that credit card account. We'll never deal with Vonage again.

I noticed that Vonage had never sent me a bill or any form of statement for service, but was otherwise pleased by the service received. I called the company and asked that they send me statements for future debt made to my credit card. The first person I spoke with was polite and helpful. She told me that I should be receiving statements via email, and that there must be something wrong with my private email provider.

I had been receiving emails from them about many other things, so at their suggestion I asked to have a service ticket put through the technical service desk. I was then transferred to another person who informed me that the company does not send statements, and will not send me any statement or notification via email or regular mail prior to or after debiting money from my credit card. I asked to speak with her supervisor and was put on hold for 10 minutes. I was then taken off hold but no one would acknowledge me.

They can't fix my caller ID for eight months. After calling them for 8 months, my real name and phone number is still not correct. I've requested 8 times to have this fixed, that my real name and phone number be correct on my caller ID. They did not even pay attention to my request.

I ordered to disconnect my phone, no. **, in March 18, 2011, yet it's been illegally charged $34.95 per month since April, May, June, July and August 2011, a total illegal charges of $174.95. These are illegal automatic charges to our bank account called by a certain Regina ** of Vonage Executive Response Team at 1-732-332-2100, 23 Main Street, Holmdel, NJ 07733; an intimidation to our claim! I had complained with FCC AND FTC.

A trusted friend set up a Vonage account in my uncle's name with automatic payments from his bank account. He had not learned of the continued automatic debit from his account until after the friendship went sour and his next bank statement arrived. We immediately took steps to cancel the account.

The myriad of disconnects & hangups when attempting to call, mirror those of others who have complained hereon. Vonage does not have a mailing address to which a cancellation letter can be sent. They do not accept cancellation requests via their website, assuming we had information to access his account on the Vonage site. My uncle is an 86-year-old man. Vonage's answer is that he would personally need to visit a Vonage kiosk but could tell us of no such location in our area. Again, this is an 86-year-old man. We have been all over both Lee & Collier Counties and have unsuccessfully found any Vonage site through the internet.

One last try via telephone to Vonage yielded no additional support in canceling (did not have password & email information to cancel) and no suggestion to locate a Vonage site in our area. I informed Merlin that we were closing this bank account and no further payments would be made and that he should make note on the account. Merlin said he was unable to make notes to the account because he could not access it without my providing him with account information.

I've had Vonage for some time. At the first of December, I no longer can make calls. So I called my number with my cell phone and someone with Magicjack picked up and tells me this is his new number. I called Vonage and asked how this could have happened. Vonage is not sure, but I could open up a new account if I would like to "try" and get my number back. That's if Magicjack will return it. I missed all my holiday calls from back east.

Cancel Vonage? Think again. We triedmultiple times. First, I, the account holder, called. I was told I was not the account holder. So I had our bookkeeper call; also not the account holder. Then, my boss called at least 3 times. On the last attempt, they said they would look into it. After a month of receiving annoying emails addressed to my boss but coming to my email address and phone calls to my phone about our past due bill, I try again. There is no record of anyone having called ever about our account. I explain that three people from our company called on many different occasions to cancel the account but the rep maintains there is no record of it. So I request cancellation.

Suddenly, I am the account holder and they agree to cancel but I have to pay the entire year's fees of over $380. I obviously argue this and explain, yet again, that we tried to cancel the account several times. This does not matter. I ask them to at least prorate the amount for the two months and this is not possible either since we chose to pay the bill in full for the year. I never agreed to pay the bill but agreed to cancellation. They charged the card which, luckily, had been lost and replaced and, therefore, did not work.

I just got another email from them today. This company is criminal, plain and simple. If they would have cancelled the account when I first called instead of lying to me, I would not be writing this now. Instead, they chose to ignore our cancellation requests so they could invoke their "terms of service" that says we must pay the full year because we did not cancel at the end of our term which is exactly when I did try to cancel. Unbelievable.

On November 18th I signed up with Vonage after they mislead me into being able to use my (satellite) internet service perfectly to make calls from my home phone. I was about one hour on the phone with a representative who (supposedly) checked if I could use it without any problem. After I received the equipment and installed it, I started to use the phone and realized the calls were not good at all. I couldn't hear a thing on my phone at times and people were not able to hear me clearly. I called the company and they told me, "Unfortunately your internet service doesn't support Vonage technology." I called them to cancel and get my money back since I was not able to use the service and the representative said he could not do that. I asked to talk to his supervisor and he said the supervisor couldn't do anything either.

Finally, he told me his supervisor was on the phone and he would call me back (I'm still waiting). Now, the company I'd been with and was happy with is no longer accepting new customers and it has been a huge hassle in getting my phone service returned. I cannot cancel this Vonage account either because otherwise I would lose my current phone number. I don't have my home phone line. I had wasted time trying to get my problem solved. I have been under stress because of all these.

This is about their unlimited calls false advertisement. Don't be the next victim of this company. First we're paying somewhere $60 for their promo to make a call to the Philippines. After a while, if you are making more calls, they will put you on power service plan which is $299 automatically. They will charge your debit or credit card without your approval and they charge you with a month in advance. If you cancel your service, they won't give back your money or even prorate the charge upon your cancellation .

You should consider dropping the spot. Foulness needs no further momentum!

No stars. They mislead people in their advertisements. I was charged more than what I was originally told. It has not worked in weeks and I can't hear a thing on my phone. Now that I want to cancel, I cannot find customer service. Amazing.

I called to cancel my service on November 7. I received a confirmation of cancellation on the same day. I was also billed for the next month's service on the 7th. I called to have the charge removed, but was told that they could not remove it since I cancelled after the billing date and they can't prorate the bill. This is worst cancellation policy ever. I have to pay for an extra month of a service which I do not have.

I called Vonage for service because I thought my Comcast phone bill was a little more than I could afford. I wasn't able to subscribe because I didn't have the box that was being sent to me. About two weeks later, I received the box and had a hard time understanding the instructions. I spoke with a customer service rep, and was told to do several things regarding the box. All of those things were done. The box still wasn't working. So, she indicated that she would have tech support to come to my house and I would have to pay $20.00 for the tech.

The tech never showed up and I wasted half of the day waiting on someone to come to my home. I called Vonage and spoke with a rep, who stated someone would get back to me in twenty four hours. To this day I haven't received a call nor have I been able when I called Vonage to speak with anyone. The salesperson told me that Comcast would be contacted, so they would know I had another carrier. I don't have a home phone and am not able to use my internet. What is the problem and why is it so hard to make contact?

Called me at my place of business. When requested we not have the discussion now because this is my work number, I was ignored and person said "well, I still will tell you about this opportunity."Then I asked, so are you telling me you don't care that I do not wish to have this discussion now?" Person replied, "I still need to tell you about this opportunity promotional."

Vonage used false advertising regarding unlimited minutes. They average out the minutes used by customers. And they send emails to top 10% of the users to change to higher paying plans or disconnect. Like this, the average will keep dropping and there will always be top 10% pile of users who would have to pay more. This is a scam. See information from their email: "To provide the best value to all of our customers, Vonage reviews its customers usage and calling patterns to ensure that they are in line with our Terms of Service (TOS) and Reasonable Use Policy. Our residential unlimited service plans are based on normal, residential or personal non-commercial use. Our TOS and Reasonable Use Policy are based on our customers' normal usage patterns. For example, over 95% of customers on our unlimited residential calling plans use less than 3000 minutes per month and do not exhibit the usage patterns noted above. For customers using Vonage Extensions, all usage is combined in the assessment of your account." So basically, they provide 3000 minutes (max) and not unlimited. It's such a scam.

When I signed up for a 3-month free service, they got my bank information with my credit card number. After a month, I see that they charged me for the first month without my knowledge. When I called the customer service, they put me on hold for 15 minutes, then the call dropped. When I called them back, they answered my question and said that they charged me for the activation and equipment, which I was not informed.

When I asked the customer service that I wanted to talk to the supervisor, they said that the supervisor is busy and asked me to hold. Then, the same thing happened again--the call dropped. I couldn't send any fax through Vonage--very, very poor quality. After a week, I called them back and I finally was able to talk to the supervisor. However, he refused to give the credit for the amount that they charged.

When I scared them that I am going to complain to FCC and to other media, he finally agreed to pay me back the charges they made with out my consent. I called my bank to cancel my credit card so they will not be able to take cash from my account in the future. Once again, don't get VoIP service, get Verizon or the local telephone service.

Phone calls keep dropping off without any warning. I sometimes have to reconnect/redial several times when the message is vital. I cannot depend on Vonage's service in any type of crucial phone calls. I need correction as soon as possible. I am the director of emergency response for fire and earthquakes in Southern California.

I have read the latest problems with Vonage. I, too, have experienced the same issues with them. I had to cancel my bank accounts to keep them from stealing from me. I decided to let the public know how bad they were because BBB and the Attorney General's office was of no help. I made a sign which read "Vonage Consumer Beware" and put it in the window of my car, I drive 52,000 miles a year across six states and emailed a picture to their main office. I can't believe that they refunded every dime! How sad that I had to go to this extreme.

I started using Vonage last 28 Sept 10 due to their lower prices. However, the call quality was extremely poor, there was an excessive echoing, and we've heard several complaints that we couldn't be heard by the person on the other line. After several calls, and months trying to contact customer service, there was no result or improvement in the quality of the service.

I called Vonage in March 2011 to inform them that we wanted to cancel and that we're going back to our local service. They informed us that we had to finish out our contract until May (which we were not notified or made aware of). So, we continued until May, after which, I called them again to cancel. We unplugged from Vonage service after the first attempt to cancel last March, yet we continued to receive payment notice until May 1st. I have called them repeatedly about not wanting their service. Please cancel us.

I have been a Vonage customer for four years. I went on vacation for three months from 03/16/2011. Before I left, I called my customer service and had my phone service put on hold for two months until 06/07/2011. When I got back, I found the phone service activated and made normal phone calls. The next month, I was billed $1300. My regular monthly bill is $34.50 which includes unlimited calling to anywhere in US. When I called the customer service, they said I was suppose to call them back to reactivate my service. But I already had my customer service resumed when I got back. So it seems totally unfair for them to charge so much. I offered to pay them my regular bill of $34.50 for the three months that I was away.

I signed up for Vonage as my home telephone provider. They mailed me an adapter that I never received. After a few weeks, I received my first bill. I called to contest and notified them that I had not received the adapter and should not be charged for services I hadn't received. I cancelled my service.

One month later, I was charged again and told that I had never cancelled my service. I was told that my router was delivered by ups to my front porch. I don't have a porch and live in an apartment. My building manager receives all packages and did not ever receive my package from Vonage, Still, Vonage claims that the package was delivered and charged me for 2 months of service.

They have no money back policy and after 45 minutes of arguing on the phone, they gave me an address in New Jersey to mail my billing dispute. No name, no number, just an address with no way to verify or confirm that my complaint was received. Their customer service people were very rude about it and were not helpful at all. To sum it up, I was charged approximately 69 dollars for a router that I never received and 2 months of home phone service that I did not have.

I couldn't give this company zero stars; if I could, I would. They knowingly opened an account in my name, knowing that the person requesting the account was not me. Consequently, my telephone number was ported away from the company I'd been with for over a decade and was quite happy with, and it has been a huge hassle in getting my phone service returned to my original carrier. What business do they have opening an account in my name without my permission?

Vonage... Don't do it! I decided to join Vonage service after hearing about their advertised low rates. I have been very, very, very disappointed with their service! Vonage phone service is not clear. You will experience static and echoes. They also bill directly on a credit card or bank account. The monthly fees increase greatly after initial sign up. If you do not watch your account, you will find you will be over billed.

They have an unfair business practice and would definitely not recommend. Beware! I contacted customer service to see if they could place my account on hold, specifically for two months only, while on summer vacation. My account was to be reactivated in August for $11.99 per month due to being over charged the previous months.

I received an email on September 4, 2011 stating I had over minute limit fee of $75. I checked my Vonage account online and saw I was being charged fifty cent per minute! I had been billed six times on my credit card for the month of August for a grand total of almost $1,000 for twenty days of local calls in August 2011. Customer service was no help. I was directed to a manager who also said he could do nothing because accounts are set up on automatic.

I tried to cancel my service and they would transfer my call and put me on hold until the call would be dropped and I could never speak with a representative.

After a month of trying, I persevered until I reached a representative who kept saying the line (their own service) was too bad to talk but I insisted he get my service disconnected. I then began receiving bills for service after this which I objected to and escalated with several emails being sent which I replied to but which were ignored. After months of refusing to supply any physical postal mail address with which to communicate with Vonage, they then initiated collections on the amount that I didn't owe them. I am still unable to obtain a postal mail address or a registered agent for legal service of process which I requested from them many times.

I am now stuck with a bad credit report which is false and unable to be taken action on because Vonage hides its physical location and mail address. I have suffered bad credit and refusal of services due to Vonage having surreptitiously made canceling their service impossible and then playing cat and mouse over the internet ignoring and making impossible communications, including directing cancellation phone calls to phone lines which are such low-grade that it is impossible to communicate the cancellation they require to be done over the phone and no other way!

I attempted to cancel my service with Vonage on August 29th, 2011. After being on hold for 15 minutes and being sent to the wrong department by the automated service, and waiting on hold for another 5 minutes, I finally reached account management. It was only then I was informed that nothing could be done for me, because their computers were not in operating condition. Something to indicate this situation early in my phone call would have been greatly appreciated. I called back today, 30 August 2011 and asked to have my service canceled as of August 29th, and only near the end of the account closing was I told that it could not be effective on a day in the past, but only for today or 30 days in the future. It's a minor issue, but it is something I shall remember in the future.

I use Vonage for my business and I have customers calling me. Then, my wife told me that my business line is disconnected. But when I tried it, my Vonage line works. For the past four months, I have customers and friends telling me that my line is disconnected. So, I told Vonage about this glitch. They cannot figure it out and they do not understand why this is happening. My business has been going down due to this problem. Also, I will be on hold for over 30 minutes only to have some Indian telling me over and over again, "I understand your frustration," but they really don't. Vonage went from a great company to a horrible company. I am sorry, Vonage. I have to switch to someone else.

Vonage has been a problem since day one. In 2010, I switched to it due to the low cost. The voice/sound quality sucks. Echo is broken up. It's just bad.

I finally switched over to Verizon and ported out my number. Verizon said that they will take care of the porting out and handle the switching.

Tonight, I called Vonage to see if I needed to do anything on my end as far as returning the devices and cancel my account. They gave me this speech about why I was leaving Vonage and why I ported out my number. They had me waiting for over 30 minutes, saying they will get back with me with a cancellation number or reference. During my wait time, on hold, I noticed they would check if I hung up or not. After 30 minutes I hung up and called again, and I am still waiting. It's going on for 10 minutes and I am still waiting.

I briefly tried the Vonage service, but during connection, I experienced technical problems. I tried calling the customer service; I was on hold and transferred to overseas call centers, amounting to over 90 minutes on my cell service. I then told them to cancel the service, at which point they refused to let me off the line, reading from scripts for additional 10-20 minutes-- then disconnecting me. I tried calling back but was left on hold again for 15 minutes. They have no way to cancel in writing or by email, and insisted that you must be transferred to "retention."

I initiated services with Vonage Canada on April 26,2011 under their Unlimited World Plan.

The first step in the process was to do a number transfer and to port my existing number from my previous service provider (Company X). Vonage Canada took on the task and assured that the process would take approximately 10 business days. Vonage sent emails that requested my action; however, the customer service was unaware of any such communication. On May 31, 2011, on calling Vonage Canada, I found out the the number transfer process was canceled.

The transfer of number was re-initiated on May 31, 2011 and the similar process continued. On contacting Company X, I was informed that there has been NO ATTEMPTS from Vonage to process the number transfer. After a lot of back and forth with customer service (who keeps throwing you around the place and frequently disconnecting you and having to explain the whole situation over and over again), I received an email from the Vonage Number Transfer Department on July 14, 2011, stating that my number has been ported successfully and the whole process is complete.

A week later, a friend who had been trying my home number, called me up on my cell phone stating that the message they received when calling my number was "the phone number is no longer in service". Following which, Vonage said they would resolve the issue in 24 hours. Two weeks later, the issue still remains.

On August 1st, three months after I started with Vonage, I called them to provide me with a resolution. I noticed that my logs on the online account with regards to the number transfer process was altered and that one of their customer service representatives had canceled my number transfer yet again and is now covering up the mess. They are unaware of the email received (my proof) and asked me to delete it.

I signed-up with Vonage on January 26 2011 because the commercials made the deal sound good. About a month later (on February 5, 2011), I cancelled my subscription; I didn't like the service, and the way the company runs.

Now about six months later, they are charging me for four months I supposedly didn't pay. I don't understand why I am being charged for a service I cancelled six months ago.

They don't send out any bill or any type of document that states the charges or cancellations. Now, I am on collection because of Vonage.

What ever happened to the class lawsuit against VONAGE? I submitted the approprriate paperwork on line and the case was supposed to be resolved ny July 2011.

I started with Vonage back in 2007. In May of 2010, the equipment that they provided me with, quit working properly. I contacted them and I was told that I had an outdated modem that they no longer used. Since I was a paying customer, I expected that they would provide me with a working equipment. After my phone service did not work for over one week and they were contacted again, they told me that it was because I had to have a firmware update. Something I could not know, and they had not informed me of, until I'd been without the service they were charging me for. At some point in July of 2010, I demanded a new equipment within 24 hours or I wanted my service cancelled. I was told that a new equipment would be provided but it never was. They did not cancelled my account and it worked intermittently from that point on. At various times, I again demanded for a new equipment and called them various derogatory names. I was again promised a new equipment, that was never provided.

During the holidays, the modem they'd provided me with stopped functioning entirely. As my internet came through their modem before entering my computer, I was not able to access the internet without entirely disconnecting their unit. I had called them again and told them that it did not work anymore at all and that I wanted my money back because they had not provided the service they promised. I was again told that I'd get a new equipment and that they would give me two months credit. I'd said many angry things to them, but definitely included that I did not want them further taking any of my money and to cancel my account. Then in February, I noticed that they were still taking automatic deductions from my account. So I tried calling them again. Over this time period, I'd also emailed them over a dozen times in efforts to cancel. I then called my bank and told them how my money was being stolen. They stopped the ability for Vonage to take anymore from my account, and told them that I wanted nothing more to do with them. At that point, I began getting emails telling me that there was an error with my billing and that I'd need to provide new information to them so that they could take more money from me. I wrote them again and told them how they could no longer steal from me. I called them parasites and told them that I hoped they'd all choke and die. The emails continued weekly. Then I even got recorded phone messages sent to my email account, as they had somehow activated my service to be able to leave email messages as had been possible before when the modem worked, and it would leave the email message in the same way an answering machine would.

Now today, I was sent a letter from PennCredit telling me that they are collecting $111.43 from me for Vonage. I contacted them, they in short said to send them my evidence and they would present that to Vonage which would make the decision as to the validity of my debt. My personal experience with Vonage is more than enough proof to me that this company is incompetent, either intentionally for their own benefit or just departmental so uncommunicative that they do not function properly.

Vonage is cheating the people with false service. I have Vonage and I use it for international calls to India. Vonage said it is unlimited service for 60 countries for a monthly flat fee. I never succeeded in making the calls on first attempt. We had to keep trying and trying. Even if it gets connected, there is no guarantee how long it stays connected. Sometimes, it says your card is out of charge and recharge.(i.e for a monthly flat rate of unlimited). It is not a calling card service but still you hear that message.

I called the technical support and explained that problem. He said he could not reveal some of the things in inbound calls and asked me to hang up so that he can give me a call. He called me back and you know what he said?

He said their network and bandwidth was fully saturated and there was nothing he could do about it. He suggested me to move to another carrier or service provider. I simply asked him why Vonage is still advertising that it is unlimited for 60 countries for a flat fee and why new customers are being signed up when Vonage is not able to meet the existing customers' bandwidth. He simply said he did not know that and asked me to call customer service. I asked him to transfer the call to his supervisor but she said the same thing. I told them to send an email to me with the information that they are telling to me over the phone. They said they could not do that.

I called the customer service and the customer service representative said I should call the technical support and that customer service can not do anything. I told him what the technical support told me. He said he could not do anything. Moreover, do you know what the technical support person entered in the system about my case? Customer has been suggested to try to make calls during non-peak hours. That was midnight of India time.

They don't have any provision to open an online ticket and to prevent the customers to have information in writing. They provided support over the phone and suggested all nonsense, which they don't reveal when you sign up the Vonage service. So don't switch to Vonage. Their sales team is bringing new customers without revealing all the technical issues that they have.

If you submit an online email form to technical support, they won't send to your email. They give a call and discuss over the phone and won't send any emails on the status of it.

I ordered Vonage service on 6/28/2011, and its equipment arrived 6/29. I followed the enclosed instruction to set up, but realized this equipment is not working for me. The equipment has been connected to a router via ethernet line, then my phone also has to be connected to the equipment. My desk where my phone to be placed is far from the router, so the product was not very useful. Of course, I didn't make use of its whole products.

I contacted Vonage internet service on 7/1/2011 then asked for cancellation and a full or at least a partial refund of $25.09, one month bill.

A customer rep said he couldn't do that, and tossed me to an account manager. She said she would send a technician to take a look at the product and my modem. I said I would go with other service company.

She said then no refund.

Timothy who instructed me in correcting the phone and he stated that he could see that no outbound calls had been made and offered 1 month of free services.

I told him about the 2 to 3 months earler during the year and he suggested that I call a Vontage manager who would be available between 10am to 12 midnight. I did call to speak to a manager who offered to give me 2 to 3 months free service. I told her that I preferred 2 to 3 months refund as I was not sure if I wanted to continue with this company. I can not remember this lady's name. I was on my lunch break and had to discontinue the call. I would not agree to the free service and this manager was insistent that this was all that they could offer. The next day when I checked my emails, there was a message that my telephone services had been disconnected at my request and that I had 30 days to keep my number. The next evening I called again to speak to a Vontage Manager and explained that I did not request discontiuation of my telephone services. Discussion of this issue went on for a while. The manager I spoke to this time was Claire.

Claire then told me that I could lose my home phone number which I have had for over 24 or 25 years. She first told me that I had only 10 days and I told her that the email reported 30 days. She also offered 2 to 3 months of services and told me that I must open a new account and again mentioned that I could lose my telephone number. I asked Claire if she was threatening me - of course she said no but stated that since my account had been closed, my number was not attached to an open account and could be released. I then told Claire that I had to think about whether I wanted to continue business with a company that use these kind of tactics and also told her at this time how earlier during the year that I couldn't find a number or email address to report the problems that I had experience with the telephone services.

At this time, I told Claire that I found it strange that each time I mentioned the lack of a customer servicve number that could not be found, that the three people that I mentioned this to, never disputed the truth of my statement but also did not discuss it. At this point, Claire asked me to hold, so she could check with her manager re: options. After checking with her manager twice, Claire stated that my number would be held for 30 days. I am not sure if they agreed to refund my money for services not received. My intent is to go to another company for telephone services but at this time I have not telephone home services and have not for 1 week.

Vonage let my number of 5 yrs get slammed by Spring. I spent over 10 hours on the phone from April 28th,2011 until now. Had to get a new phone number, which has resulted in being cut off from everyone because old number is now being used by someone else. I was actually without a phone for a week due to customer non-service.

I too have an issue with false advertisements. I signed up for their Vonage World plan which advertises unlimited calling to 60+ countries. I think Vonage does not understand the meaning of Unlimited, because they limit their Unlimited plan to 3000 minutes. They also want you to call a limited number of unique telephone numbers internationally each month (capped at 15). On checking my account usage, I used 3267 minutes in the last 5 weeks.

I would definitely warn all my friends in the US to not use Vonage if they plan to keep in touch with their friends and family overseas as Vonage does not want them to call more than 15 unique international numbers.

I signed up for a $17.99 (500 minutes) Vonage VoIP phone service. They have informed me that they are now charging me $19.99 for more minutes, which is not what I want. They are refusing to offer me the initial baited offer. But they have now switched me to higher rate (for higher minutes which I do not require). This is bait and switch and unethical.

My deal was $14.99 per month for phone service up to 12 month. After that, monthly bill will be $24.99. Currently you are charging me monthly bill of $40 per month and collect this amount from my bank account. I want to know why you are charging me per month for $40 for phone service.

With Vonage, you pay in advance. I requested a reduction in cost, but since I was a couple days late in making my payment, they told me I had to be current. I told them I would be paying in a couple of weeks. They said that Vonage would not cancel my service, even if you were a couple months behind. At the end of the month, I went online to pay. The Vonage system would not allow me to just make the past due amount but I had to make the past amount plus the next month's payment. So I did in the amount of $69.84.

So I then called customer care, and then they made a plan change for me. I said to the agent that I wanted the plan to be effective now, being that I started a new month. And the agent said that I had to wait till the next month, since I had prepaid the following month. I feel that this caused me to lose a month's savings. No big deal, but it is the principal of things.

I called Vonage to cancel my service with them and after they made numerous offers, I told them to just cancel the service. Vonage refused to prorate the amount based on the termination date of my service. Their billing system can't handle proration to issue a credit for what I already paid is what I was told. I am being forced to pay for service that I am no longer receiving; this is outrageous and criminal. Who is expected to pay for a service beyond the point where you have ended the agreement; I'm not talking about early cancellation fee.

I find it hard to believe that other industries can prorate a bill but evidently not Vonage; they cannot accommodate standard.

They charged me an annual renewal (which I didn't authorize them to do) and when I tried to cancel they refused me a pro-rated amount. I am being forced to pay for service I am not getting. This is ridiculous.

A couple of nights ago, a salesman from "Vonage Telephone Co." called me. I was half asleep when I talked to him, also very sick. Before I even knew what happened, he had me signed up, had my bank account number, which I know I shouldn't have given to him. He immediately took $23.76 out of my Regions account. I am sick, 70 yrs old. and I'm under contract to another company in the first place. I really didn't know what I was getting myself into. So when I called them to cancel, they said they had already sent equipment to me and the account was open. But it wasn't on my end. I haven't received anything and they weren't able to transfer my number from AT&T. In the first place, he assured me he could do that.

Now I'm overdrawn at the bank. Other bills I have out are going to bounce. They (by the way, are in the Philippines) said they could not refund my money. I would have to write a letter to the corporate office and it might take weeks to get a refund, if at all. So I finally got them to give me a number to call, as I need my money back. And as you would know it, it said to leave a message. And then it said the mail box was full, so it was a dummy number, just to get me off the phone. They however, did assure me they did not have to refund my money. They told me to call 1 888 580 4020.

Vonage Service is horrible. To begin with, in their 1 year contract, they are not willing to back down from the contract regardless of Vonage service quality. On the 10th month of my contract with Vonage, I decided to move the telephone line to another company. Vonage then placed a $130 penalty on my account even though I was willing to pay the monthly fee through the end of the contract. The reason they stated was that I didn't call in to notify Vonage and that I was not abiding to the contract's 1-year agreement. No change was made to the account and I was required to pay the penalty of $130.

I signed up for Vonage and for various reasons did not connect or ever use the service. On July 27, 2010, I cancelled the service. This needed to be done via telephone. I noticed in November 2010 that my credit card was still being billed by Vonage. I cancelled the credit card. Vonage sent an email stating that I now owed $30.47. The account was cancelled and I was still being billed. I called Vonage on December 10, 2010. At first, I talked to Ro. She asked me to verify my account. I gave her my phone number as requested and she said that was the wrong number. She asked for the last four digits of my credit card. When I gave her that, she said it was wrong.

Now this is the same credit card that they were billing for my service, I am holding a statement in my hand showing the charges. Ro said that she couldn't make any changes to my account until I verified the account. Ro was able to see it was noted on my account that I requested cancellation on July 27, 1010. I asked to talk to a supervisor. After a long hold, Amy no. ****, came to the phone and we basically went through the same as Ro. After much discussion, Amy finally stated that I had the correct phone number. I've had the same landline number for many years and that she could verify my account and would cancel it. I then asked about the charges since July. I would have to dispute those already made but let's at least reverse the charge that I owe them. Amy would not agree to any of that. She's sorry but doesn't have the authority to do that.

After much discussion, I asked for someone who does have the authority. After a very long wait, Mark **** came on the line. We went through the same exact conversation although he did acknowledge that I'd verified my account. But can you believe it, Amy # **** had not cancelled the account! Mark started going through the cancellation process. I asked for something in writing or a cancellation number. He assured me several times that he would take care of it. I insisted, he kept trying to pass me back to Amy, etcetera. He said he had emailed a cancellation number but I had not received the email before he transferred me back to Amy. I had to insist before I got the cancellation email. I am certain that Mark was trying to deceive me into believing that Vonage had cancelled my account but instead continue charging, as they had done before. I was given an address to write to Vonage to dispute my charges. I'll get back to you and let you know how that goes.

This is the summary of the complaint I filed at BBB. They asked me to contact you because they cannot force Vonage to pay the Verizon's bill

On Sept. 8, 2010, a salesman from a Vonage kiosk approached me and started to talk to me in Spanish offering the international call service. I asked him how to connect the Vonage device at my home, he said "just connect it to your Internet modem". I explained to him that I did not have a modem because my house was a new one and we had optical fiber. This guy (Carlos) didn't understand why I didn't have a modem and didn't know how to explain to me how to connect the device.

He called another sales person, and he had some idea and asked me a couple of questions. Then they asked me to connect the device to the wall and the telephone to the computer. I was not sure about how to use it, so I asked when I can start using the service and are you sure these calls are not going to be billed by Verizon, and Carlos replied no, make sure that the telephone you make the calls from is the one connected to the computer and you will be fine. By the way, he was in a hurry and left and it was the supervisor who charged my credit card.

I went home, did what I was asked to do and called. During that night and the day after September, I made some calls to my home country and last week I got a bill from Verizon in the amount of $795. I called Vonage costumer service and the person who answered told me that I was right and it was the fault of the people at the kiosk. He said if they don't do anything to pay your bill, we will do something. Well after weeks and calls, the last one to the "executive response team" Reginald **, they said it is not their fault. I explained that in the manual there are no instructions on how to connect the device to an optical fiber system to which he said, "Thanks for your feedback". They told me I was right to complain, the supervisor asked me to call Verizon and lie saying that I was not aware that I didn't have an international calling plan with them.

The installation manual does not have any instructions on how to "properly install" the device to a home that has optical fiber. The sales staff were not able to explain to me how to "properly install" the device to a home that has optical fiber. I do not accept their response because when I realized I had a problem, a Vonage costumer service representative (10/2/10) told me on the phone that I was right, and that this problem was caused by the lack of knowledge from the people at the Vonage kiosk, so that they were the ones who were responsible for the Verizon charges.

He also told me if they don't pay for those charges, call us back and we will help you. Then the Vonage kiosk manager asked me to call Verizon and lie to them, telling that I did not know I didn't have the Verizon unlimited international call plan and for that reason I made those calls. I did not call because I didn't want to lie, that is not ethical.

Then when I was just decided to look for arbitration, they started to send me emails saying that the "Executive Response Team" was going to contact me to help me with this matter. At that point I wanted to disconnect the service and they asked me not to do it because that was not going to help me solve the problem.

Finally on 10/11/10, a representative from the ERT told me that Vonage was not going to assume any responsibility. At that point I told him I did not want their service not only because of this situation but also because the calls have very poor quality and calls drop every 15 minutes. I switched to Vonage to save money, not to pay $745 for switching. I have done a lot of research about this company during the last weeks and it is evident that they struggle to have satisfied costumers, and that they have had lots of problems--even lawsuits--for their unethical way to do business. A D rating in the BBB and around 7,000 complaints explain it all.

My complaint is about the lack of knowledge from Vonage sales staff and the lack of information in the Vonage installation manual of optical fiber. Also about the Vonage staff strategies to solve a problem like the one suggesting me to lie to Verizon to avoid the charges. If Vonage doesn't have clear instructions in the installation manual about how to properly connect the Vonage device to a home that has optical fiber and the sales staff don't know either, how could new costumers connect it properly?

I do not agree with the response from Vonage. They have to be accountable for the mistake they made at the moment they offered me the service. The sales person should have the knowledge about the different connections costumers might have at their homes. If they do not know about any specific connection like optical fiber, they should ask the costumer not to use the service before they clearly explain how to connect it properly. The instructions in their manual do not have any explanation about the connections with optical fiber, for that reason it is their responsibility to educate costumers on how to use their device.

After 3 weeks I still cannot get them to restore my phone ring and voicemail. I was promised several times that this was taken care of. As of today, Cindy acted as if she didn't remember what I was talking about. I'm on disability and need incoming calls from my doctor and pharmacist, not to mention everyone else! They can't figure this out after 3 weeks of me communicating. Help!

I signed-up for Vonage service in February 2010 as they had a Vonage world internation calling plan, which included free calling to 60 countries. Once I got service, I started calling India and Japan which were included in this free calling service. Since day one of service, I have faced multiple issues with calling. Issues range from noise/disturbance in the line, calls not connecting, calls dropping after 2, 5, 15, 30 minutes. I have been in constant touch with customer care, which made me go through many hoops to reset the modem, update software and make sample calls for them. I have called them and troubleshoot more than 15 occasions, with no resolution.

When I called after a month to cancel service, I was told by customer service that I can continue service and when the issue gets resolved, I will be refunded all my charges for the duration I have had to face the problems. Hence, I decided to continue service, but I called them almost every month to check on when the issue would get resolved. I was told by their advance customer support that they have an issue with the bandwidth available for calls to India and they were having some issue with the government which they didn't know when it would get resolved. They had no ETA and said didn't know when it would be fixed, but they would refund me charges for the time I had to deal with this problem. During this conversation, I was also told that they had limited lines so they would just randomly drop calls and customers had to dial again.

After dealing with this problem for 7 months, I decided to cancel service and asked Vonage to issue a refund of my charges. It was very difficult to get hold of someone to cancel and I was finally asked to write a letter to billing dispute regarding my refund and they would review it. After I didn't hear back for 4 weeks, I called again and was unable to get hold of anyone. Then I submitted customer feedback on their website after which an agent got in touch with me and tried to help me resolve this. After exchanging a few emails with the agent and telling him about all the pain I have had to deal with Vonage and their poor call quality, the agent gave me an offer to cancel my service and refund me approximately half the charges I was billed for. I paid $260 and was offered a refund of $137. His justification for the lower refund was that I had made some domestic calls, hence, he would charge me for it. I tried explaining to him that I had cellphone service with a lot of minutes and I didn't need to use the Vonage phone. Also, if the calls were reviewed, the domestic calls would be very very few compared to the international calling.

I told him that on multiple occasions, the customer care agents told me that my charges would be refunded and I was told that he had no notes that indicated that. I don't know how their internal processes are for documenting calls or making notes when talking with customers. It sounds like the agents are not diligent enough to make notes of exactly what they tell the customers on the phone. Not sure to what extent you have reviewed the notes or listened to the recorded calls I've had with customer care.

I would urge you to go ahead and review these calls to customer care because on multiple occasions, I have asked the agents to confirm this is the case (that my money will be refunded) and that's why I made a decision at those times to continue service. I was told once this issue is resolved, we will revert the charges since the time you have faced these issues. During one conversation, the agent was even ready to look into this if I was willing to let him close the ticket. He said closing the ticket is the only way he can go ahead and refund charges. But I didn't agree to closing the ticket as the issue wasn't resolved.

All that said, Vonage is advertising for a service it does not offer or at least can't keep up to its unlimited calling promise with clear quality. I have spent numerous hours of my day talking with and troubleshooting with their agents and advance customer support. They were many, many hours of my life that I will not get back, due to a service agreement that Vonage can stick to. Not to mention, the mental stress and frustration I've had to deal with and the problems I've had with the folks I called on the other side of the phone. Can I take legal action against Vonage for the false service they advertise for and all the mental stress I have had to deal with and the time wasted troubleshooting and working with them on my issues?

I am having real issues with the company advertisement and customer service. Summarizing the case, Vonage signed me with false and misleading advertisement of unlimited international calling. After a while, their usage department sent an email saying that I need to check my minutes as my usage was more than permissible usage which is 3000 minutes.

I tried to search everywhere this 3000 in their original contract but could not find and they also fail to explain where is it mentioned on their website. They just told that they have sole right to change the usage minutes. One fine day, my plan has been upgraded to double the original plan and I have been told that if I check my usage minutes for two months then I can switch back to my original world plan. To avoid all the hassle of new connection, I continued with Vonage and bring my minutes to 2800 for continuous two months. After that, I contacted Vonage again to change my plan. Customer service doesn't have any authority to change the plans. After 4th customer service call, some sane representative told me directly that they can't do anything and I need to respond to email that I got from usage management department.

They don't have any phone number. I replied to Vonage usage department email, asking them to revert my plan to original plan. I have got a quick reply that my plan can't be reverted back because their normal usage average is 1500 minutes and my usage is still 2800 and I need to wait for another two months and bring my usage to average limit. This is heights of dissipating misleading information and false advertising. You can't compare unlimited minutes with 1500 minutes a month. And if 1500 minutes is the limit then that should have been told the first time. They impart incomplete and wrong information.- A former Vonage customer.

This is the worst company ever. Canceling with them is like pulling teeth. I got the $9.99 plan in June 2010 for faxing. I have been unable to send a fax yet. After several times and hours on the phone, I finally decided to call in November when I had a block of time. After 6 hours of technical support over two days, I asked to cancel the account. They refused to cancel because I did not go to the 3rd level of support. I asked them how long I needed to give them to fix it. They wouldn't cancel so I told them to send someone out.

They sent a tech guy out and he couldn't fix it either. I called in again and they still would not cancel, but offered to give me a "fax" line for an additional $9.99 per month. They said I didn't have a fax specific line that's why it wasn't working. So, instead of fixing it or canceling my account, they wanted me to pay them an additional $9.99 per month for a fax line. I told them that they weren't going to stick me up without a gun and I wanted to cancel. Five minutes later, they canceled the account and charged my account $125. $125 for $9.99/per month when I only had 5 more months on the contract. Warning: Do not use this company!

I canceled my service with Vonage after 3 years. It is like pulling teeth. The person I spoke with told me I would be charged $79.00 for something. Nothing is $14.99. This company is a scam. Don't use them if you don't have to. If your service is not working properly, absolutely no one can help, because I couldn't understand anyone I spoke with. Stay away from this phone company.

Vonage woos customers to sign up for their Vonage World plan under the pretext that the service is "unlimited" when actually it is not. Apparently, it's a decoy to mislead consumers and later bombard them with emails claiming the usage exceeds the usage limits of the heaviest users. The emails go further pointing to a legal jargon that indicates the service is not "unlimited" as the ads claim and it has a 3000-minute limit. If the usage continued to exceed the 3000-minute limit, they would automatically change the plan and slap the overage charges. The customer service is of no help and they fail to provide a legit reason for false advertisement.

Cancel my account immediately. Vonage: **. Email me if you want your excuse for a modem back that keeps knocking my RR Modem offline, even after a 35 minutes talk through setup, with a customer service agent. That worked less than a day, before knocking my RR modem off line but leaving your junk modem online. Vonage is a fraud. Refund my $54.59 you defrauded me of, with deceptive advertising or I will file complaints.

P.S. phone number no longer in service. Family and friends have our cell numbers. Additional information as posted on Facebook: Edward ** by the way, the $14.95 a month, 3 month trial, becomes $32.63 the 1st month, for account setup, then $21.26, the 2nd month after fine print taxes & fees. And they tagged my VISA Debit a day early, today, when I ordered Vonage 10/2/10. While their find print, I learn from the complaints of others, allows billing for their sorry modem, of $80, they will be billing a dead Debit Card, when they try to ** me for another $80.

So adding $5, for my ordering a new debit card from my Credit Union, this morning, Vonage got me for $59.59, for 2 days good phone service and a month of headaches. The clown that took my order on the phone last month misspelled my email address, for starters. Oh well, while I won't see a penny of that wasted $59.59 back, I will get my pound of flesh for their fraud, via consumer complaints and general badmouthing. I am ** on the Vonage FB page now but read another unhappy customer saying Vonage is deleting his comments from this page, so hurry, if you want to read my flak on Vonage Facebook, at http://www.facebook.com/vonage.

a limit. They sent me an email regarding my usage patterns and they say that it's not within normal residential usage guideline. They wrote, "In order to provide the best value to all our customers, we track usage of Vonage residential calling plans. At the time of signup, you agreed to the Vonage Terms of Service (TOS), which includes usage guidelines for normal residential use. If you would like to review the usage guidelines, please see sections 5 and 10 of the TOS.

We have observed usage on your account, which is not consistent with normal residential use. Specifically, your account shows irregular patterns of use and/or international-minute usage that is more than twice that of our heaviest users.At this time, you can remain on your current plan, but your usage will need to be changed to fall within normal residential use guidelines; this usage would generally not exceed 3,000 international minutes per month. As another option, you can switch to a different calling plan, or you can disconnect your service without penalty".

I read their TOS and nowhere is it written that you should use 3000 minutes. They changed my plan to world plan without calling me and they charged me $22.88. Two days before, I talked their account management team and they didn't say anything about my plan change. I have spent a lot of time talking to their customer care, account management and their billing department but of no use. These Vonage guys have hidden policies, which they do not tell customers when signing up. Unlimited meaning there is a limit of 3000, what a joke!

I moved to my new address on October 15th 2010, which is also my home office. I ordered Vonage on October 19th 2010, to give it a try. I have never had an account with them and wanted the luxury of making and receiving phone calls via my laptop. I soon discovered after the phone jack arrived that I was unable to use with a laptop that has an USB broadband wireless modem. So I ordered their Softphone service on 10/26/10, paid for it downloaded it and seem to work fine.

An hour later they were tell me my account has been suspended. They are asking me about a previous balance. Which is bogus, because I never had an account with them at all, this is my first experience with them. I asked is my new address associated with a delinquent account, and they couldn't tell me anything.

They took my money then suspended my service because of what the previous tenants did. Prior to 10/15/10 I am not sure what happened here. I do not recommend this company as a VOIP! Seems as if they would have a sophisticated service to track delinquent accounts. I spend most of my time talking to them on 10/26/10 in which they reinstated my account. The Account Manager apologized for the inconvenience that they caused me and said this would not happen again. On 10/28/10 my service was suspended without notice. The amount owed to them $0.00. My experience was awful! Do not use this company!

I contacted Vonage phone company to cancel my services for phone number **. They told me the contract is not done for two weeks. I have pre-paid until November 5th, 2010. They said that I have to call on November 6th to cancel my service. I said that if I am not home that day, what do I do? Well, the new billing cycle starts and I will have to pay for the month. It is ridiculous to have to pay for another month when you have obliged to the contract.

I signed up with Vonage on Oct 20, 2008 and the contract will expire on Oct 20, 2010. My account is paid in full. I called to have my service disconnected on October 16, and was told that I would be charged $42.90. I was asked to call back on the 20th. I know by the time I call on the 20th, my card would be charged for the following month. I spoke to a supervisor at Vonage and after some argument, I told him to cancel the phone immediately. Sure enough they charged my card $42.90 within seconds and sent a confirmation email. I disputed the charge with American Express and within a day, I was issued a full refund.

I was told by my American Express customer service that they have a deal with Vonage that any disputes would be refunded immediately. Folks, take advantage of this. Only a handful of people would write, dispute or complain. Vonage is making millions this way. In addition to disputing the charge with my credit card, I also did the following: 1. filed a complain with the Better Business Bureau, which you can do online; 2. filed a complain with Federal Communications Commission (FCC), which you can do online as well; 3. complained to the Attorney General of my state in hopes that a class action suit is brought. Do a google search for your state's attorney general's address and this information would be available easily. In addition to the above, don't forget to write your 2 cents on every forum you can find.

I signed up with Vonage on Oct 18, 2009. Today is Oct 17, 2010. I had an year contract. My account is paid in full. I want to disconnect the service. Yet, I cannot disconnect the service before Oct 18, 2010 without a 40 early termination fee. At the same time, if I wait until Oct 18 to disconnect in order to avoid the fee, I will be charged for the next month and I will still end up some 35 out. This is racket at its finest. It is an ultimate catch22. I have never heard of such a horrible inflexibility towards paying customers! This is simply outrageous.

They advertised that there is no contract and no cancellation fees, but since I had signed up under a contract one year and eight months ago, they want to charge a $39.95 cancellation fee.

No help from customer service. So, we tried to cancel the service. The customer service representative told me that they could not cancel the service because none of the identifying information I gave them matched anything in their records, name, address, date of birth, SS#, account #. Yet, they still manage to bill us every month. So this is going to turn into a court case. Unfortunate experience.

When I signed on contract (by accepting terms and conditions), it was clearly mentioned Vonage residential unlimited calling in US, Canada and unlimited international and received an email from them as below:

We previously advised you that unless your usage of Vonage service was adjusted to reflect normal residential use, we would automatically change your service plan to our Power User plan. Since we have not seen a change in your usage or calling patterns for 19703721144, your service plan has been switched to the Power User plan at a rate of $49.99 per month (plus taxes and fees). The Power User plan includes free domestic calling and 3,000 in-plan international minutes.

Additional in-plan minutes used will be charged at the rate of $.03 per minute thereafter. The Power User plan includes all the other features and benefits of Vonage World, including Vonage Visual Voicemail., SimulRing., and our lowest per-minute rates for calls made outside of the 60 included countries.If the Power User plan does not meet your needs, you can request to be returned to the Vonage World plan when your usage has changed to fall within normal residential use guidelines; this generally includes using less than 3,000 international minutes per month for a period of at least two consecutive months. Or, you can disconnect your service without penalty.For additional information, please respond to this email and one of our associates will be glad to assist you.Regards,

Vonage Customer Service when I replied them back saying why they had increased the charge they replied me back with below auto reply email:

Thank you for your reply. Correspondences are sent via email. Unfortunately at this time, we cannot change your calling plan back to the Vonage World Plan due to your usage patterns. Please contact us on December 12, 2010 to have your account reviewed for usage and at that time if your usage is more in line with our normal residential use guidelines, including using less than 3,000 international minutes for at least two consecutive billing cycles, you can request to return to the Vonage World Plan. If this option does not suit you, you may contact account management at 1-866-243-4357 to disconnect your service without penalty. Thank you. Vonage Usage Department

I signed up with Vonage on Oct 19, 2008. Today is Oct 8, 2010. My contract expires on Oct 19. My account is paid in full. I want to disconnect the service because I hardly ever use my landline anymore. Yet, I cannot disconnect the service before Oct 19, 2010 without a $40 early termination fee.

At the same time, if I wait until Oct 19 to disconnect in order to avoid the fee, I will be charged for the next month and I will still end up some $25 out. I was told that if I want to get a refund for the next month. I have to call on the 19. I cannot call on the 18 ($40) and I cannot call on the 20th. This is racket at its finest. It is an ultimate catch22. I have never heard of such a horrible inflexibility towards paying customers! This is simply outrageous.

I signed up for Vonage in October 2008. It was okay service until this year (2010). I have family and friends overseas and originally had their basic plan with what, at the time, was their Call-Asia plan. Then they started the World plan, with 60+ countries, which included those I was calling. Rather than stopping the old services, they simply double billed me for 6 months, continually reporting they would stop it without doing so.

Finally, after six months, they stopped it and gave me a month free. Then I started getting cut off on my overseas calls every 5-15 minutes. I reported this through the tech support, up to the level of Chief Engineer, who increased the time to about 45 minutes before cut off. The problem has never gone away. In July, I got an email from the User Management department saying if I did not contact them in three days, they would double my rate to $49.99 plus taxes and fees of 1 cent/minute (an additional $10 per 1000 minutes). I asked why and they said I had exceeded normal usage of 5000 minutes for a month. Their Terms of Service (TOS) Section 5.4, says nothing but they can do this at their discretion "for inconsistent normal use," making their "unlimited" advertising a hoax.

They were very rude to me when I questioned their advertising so I asked to speak to their manager. I was refused on the first occasion, and three formal requests that followed. They have just contacted me again, only this time it is for exceeding their 3000 international minutes, also not in their TOS 5.4. Lastly, I reported this to their ERT (Error Resolution Team), reporting all of the above. They never contacted me after initial call in July and none of the errors were resolved. I cannot wait until my line is switched back to AT&T and I can get anyone other than Vonage.

I signed up with Vonage back in Feb. I was unable to have the service for my area. It messed up my computer till I had to buy a new one. Because of Vonage, I could not have my phone working. It freezes up and would not work. So, I called months ago to cancel my service, but they keep taking out of my account for a service I am not using. They put you on hold for over 30 minutes and never get back to you. I want my money back from this company.

I have signed for the international plan that was offered by Vonage for international called (Countries Included for unlimited International calling) and now I got the message saying that I am exceeding 3,000. How does it fit when they say international calling and Unlimited? This is totally cheating customers by mentioning Unlimited and not mentioning anywhere the total minutes in the site. This caused my bill to increase.

I have signed for the international plan that was offered by Vonage for international called (Countries Included for unlimited International calling) and now I got the message saying that I am exceeding 3,000. How does it fit when they say international calling and Unlimited?

Following is the message i got: "We appreciate your business and thank you for using Vonage for your phone service. In order to provide the best value to all our customers, we track usage of Vonage residential calling plans. At the time of signup, you agreed to the Vonage Terms of Service (TOS), which includes usage guidelines for normal residential use. If you would like to review the usage guidelines, please see sections 5 and 10 of the TOS."

I have signed for the plan that was given by Vonage for international called (countries Included for unlimited International calling) and now I got the message saying that I am exceeding 5000. How does it fit when they say international calling?

We appreciate your business and thank you for using Vonage for your phone service. In order to provide the best value to all our customers, we track usage of Vonage residential calling plans. At the time of signup, you agreed to the Vonage Terms of Service (TOS), which includes usage guidelines for normal residential use. If you would like to review the usage guidelines, please see sections 5 and 10 of the TOS. We have observed usage on your account, xxxxxxxxx, which is not consistent with normal residential use.

Specifically, your account shows irregular patterns of use and/or international-minute usage that is more than twice that of our heaviest users. At this time, you can remain on your current plan but your usage will need to be changed to fall within normal residential use guidelines; this usage would generally not exceed 3,000 international minutes per month. As another option, you can switch to a different calling plan, or you can disconnect your service without penalty. For additional information about your options, please respond to this email and one of our associates will be glad to assist you.

In the almost two years of service with this company, I cannot say anything good about this service. The quality has been poor, most of the time with static and line noises. Calls to their support were answered but their recommendations failed to improve the sound quality. When I told them that I wanted to cancel, they said that there was a $43.00 cancellation fee until my two-year contract was up!

So, they want to penalize me for canceling because of poor service. They wanted to charge me $43.00 cancellation fee because I am getting poor phone quality. I do not recommend this service to anyone.

Last Sunday, I called Vonage to inquire about their phone service. The representative I spoke to spent a great deal of time reading off long passages of contractual verbage that I found very confusing. At the end of the call, another representative came on the line to verify my order. As he read the order, it turned out to be different than what I thought I was ordering, so I decided not to go ahead with it. I explained this to the representative, expressly asking him, "Do you understand that I do not want this service, so you will not put the order through." He said he understood.

Two hours later, I received several emails from Vonage congratulating me on my newly ordered service. I called back and the next representative continued to try and sell me their service. I again, expressly stated that I did not want their service and to please cancel whatever they had signed me up for without my permission. During this conversation, I learned that they had already charged my credit card a fee of $61 to switch my phone lines over.

Their response was that they couldn't help me cancel the order until the following day. When I asked to speak to someone to complain, they hung up on me. On Wednesday, I received some sort of equipment from them, which they wanted me to pay to send back. Only today, exactly a week later, after my 5th 1/2 hour long phone call, have they finally issued my refund for the service I never ordered, and I'm still waiting for the return postage voucher for the equipment they sent.

When I got the service from Vonage, I was told that if I have to cancel the service within 1 year, I will be charged $39.99 and will have to return the device. Now when I called up for cancellation, they told me that I have to pay $126. Even today, if you talk to the online chat representative, they will tell you that only $39.99 is the cancellation fee and I will have to return the device. But when you call the customer care, they would say that "we are sorry, you were misinformed" and they do not have any connection with the online chat executives.

I am a customer of Vonage for their VOIP phone service under "unlimited" talk plan. Recently I have started getting emails from the company stating that my phone usage does not conform to normal usage as my total International talk time has exceeded 3000 minutes within the month. As a result they want me to restrict the use within 3000 minutes or join a higher cost plan or disconnect the service.

I ordered for a second line through Vonage. At time time, they told me there is no lock-in period service agreement. Now I have received an email saying that there is a service agreement for one year. I think this is just cheating and unfair. Why should I have a service agreement now for one year when the customer support clearly told me there is no such thing and she also agreed. This is just cheating and I stand to lose some amount if I cancel before one year.

I wanted to cancel Vonage service in August due to becoming unemployed, so I contacted an account manager, who immediately tried lots of gimmicks to keep me as a customer (changing to cheaper planes, etc). I made it clear that I wanted no additional future charges from Vonage until I found employment. The account manager finally sold me on "one-month free" gimmick and indicated that it would cost me nothing. One day later, I noticed a transaction for "taxes and fees" against my account.

One month later, an unexpected $34.75 charge went against my account, so I called their account managers again who tried to sell me on gimmicks. In the end, Vonage refused to refund the $34.75, but they did cancel the account effective immediately, so they say? Vonage makes it real easy to sign up for the service online, but you must call and talk to an account manager to cancel, where they will try gimmicks and shady account management tactics to keep your account "active".

This company claims I owe them over nine hundred dollars! After being a customer for 6 years and agreeing to pay in advance for a year's worth of service at a 20% discount I am ashamed to admit I'm a customer. The disrespect and utter rudeness of both their customer service and payment processing while attempting to find out why my "Unlimited calling for $14.95" in 2004 is suddenly a minute based system and the failure of the FCC mandated enhanced 911 feature. They are the most arrogant and cheating company I have ever seen.

All I can pull from this is that the company is struggling to stay alive and will pull anything to keep whacking my debit card whenever they feel like it. I attempted to cancel a fax line after paying the year's fee up front, only to find out that the fax line which is essentially the exact same technology as a voice line isn't billed annually and that I was also being charged taxes monthly. When questioned, an uninformed payment rep told me that these were "FCC taxes", which is complete **. The FCC does not regulate or tariff data transmission which is VOIP.

They will do anything to * their customers as I have seen in the hundreds of complaints when googling "vonage". I am considering organizing a class action suit for damages resulting from unauthorized charges, non-disclosure, and false advertising, not to mention that they say I never paid for my service in 2007. Why was my service not then suspended? Answer, oh we must have had a computer glitch. Well, Vonage is one big computer glitch and after working in telecom for many years, I can tell you that the supposed FCC tariffs is completely false. Anyone care to join me in a suit?

Vonage decided to increase the fees under "taxes" section (intellectual property and other taxes). My bills increased every month. I was told that actually they increased the services making 411 free and implementing a fee of $1.49 for it. According to the US law, they shouldn't be allowed to impose us buying a product which we, the customers, didn't sign for. I don't use 411 anyway as it's not a good service.

From the $24.99 plan, the bill increased from $32 first month up to $37 in the sixth month. And the service decreased to the point that I cannot make calls overseas. I used another company. I am very frustrated for paying for absolutely nothing as my cell has an unlimited plan for the USA. I spoke with them via ** but the answer was the same. $1.49 and another $1.79 or so for intellectual property for 2 million people every month will make them rich and with decreasing services, they don't even need to provide anything but to collect the money.

Vonage is such a deceiving company and I wonder why no one has sued them as yet or filed a class action suit. They always advertise themselves as providing unlimited international calls and cheat.

Explaining my case, I have had Vonage until Dec. '09 and being full two families back home in India (mine and of my spouse), we took Vonage and were very happy. Things started bad in July '10 when I received an email from Vonage usage department that my minutes exceed than their limit, 3000 minutes, that they provide. I was shocked and aghast. I contacted them and being told that they check on minutes and since my minutes are crossing the threshold, so either I need to check my minutes or else they will move me to another plan which would be USD 65 (including taxes) and with only 3000 free minutes.

I checked more on this 3000 minutes limit and how did they arrive on it as I was being told by some of my friends that Vonage gives 5000 minutes and being told that they own the minutes and I should check their terms and conditions which say that they have right to change the minutes. Anyways, I wish to avoid all the hassle of new phone connection, disconnection, etc., so I checked on my minutes. We were using around 6000 minutes and reduced it to around 4000 minutes.

The biggest shock was when in August, they changed my plan just one day before the billing date and charged me 65$ instead of 36$ which I always pay and say that they don't see any change in pattern. Come on, I have reduced from 6000 to 4000, ridiculous.

I ask, why do they advertise as unlimited when they just have 3000 minutes, that's even less than 2 hrs per day. Is it legal? How can they change the plans of users like this when we have committed to their world plan and not any other.

Now, this is too much and I am going to get rid of such a cheat company. I am ready to pay little more on the calling cards but I need transparency. Vonage is a cheat!

I want to cancel my service with Vonage due to the fact that I no longer have a computer at home. I'm using a friend's to type this. I was informed that I have a two-year contract and would have to pay for services that I can no longer use until April of 2011. They gave me three month credit but said after that I would have to continue paying them. I resent paying for a service that I can't use and will never use again. Customer service suggested that I find a friend that could use the service and pay for them. All I would have to do is have to take the box to their home and switch their phone service to my old home number. Does that make sense?

This company is really amazing not only do they deceive you but when you cancel they won't do it only to charge you again after you do. And they email you the information to return it and then claim they didn't receive it. I had mailed it July 30, priority mail and it cost me $8.10 as it is in my case. And they had charge my CC $71.75.

So if there are any others that have been deceived please contact the authorities, or if you are a lawyer please contact me for legal actions. I'm sure by all the complaints that there are on the internet, that I'm not the only one and legal action should be taken against them.

I see the Vonage commercials and I get mad every time. I've also read other people's complaints and they are still up to their old games. We tried to sign up for Vonage years ago. I say tried because we kept getting a situation where we would hear the other party on the phone, but they couldn't hear us. In other words, our phone was useless. I kept calling Customer Service and they kept giving me procedures to try. Little did I know that they were just stalling until I got past their (at that time) 30-day limit and then informed me that I couldn't have a refund. If they think that you are leaving them, they are going to work hard to make sure that your money doesn't leave with you. If you want to work with people like this, be my guest. But if integrity means something to you, look elsewhere for your phone service.

No phone or computer for a week. Called Csinet. The tech-said Vonage box is no good and shut down the internet, so he disconnented Vontage. And now I have internet but no phone. Need Vontage box.

I was a Vonage customer for more than 4 years. The service fees were directly deducted from my credit card account. I very rarely use the Vonage line and maintained the service mainly for emergency purposes. In early 2010, my credit card was stolen and I was issued a new card. It did not occur to me to contact Vonage as I did not use the service nor was I contacted by Vonage or provided a bill via email or US postal service for any funds. In August 2010, I did receive a collection's notice from a firm apparently hired by Vonage to collect over $100 in fees, with no explanation or as previously stated, prior notice. I believe this is poor communication, customer service (especially for a customer retained for more than 4 years) and an unwarranted blemish to my credit.

Vonage should provide statements or written notice to a customer prior to sending the "claimed" outstanding balance to a collection firm. This practice is unconscionable. More than $100 paid without a bill or any breakdown of what was owed or why. A blemish to my perfect credit history, with no notice or statement provided prior to the supposed balance owed being sent to a collection firm.

I had been using Vonage since 2006 with very few problems. I was paying for a year in advance to receive a 20% discount. When I canceled my service they refused to refund any money although I will not use 1/2 a year. They state there terms of service states not refund will be given 45 days after the renewal is made. They refuse to deliver the original terms of service that existed in 2006.

Another problem with them is they just renew this yearly plan. They give no predication of then you will be billed nearly $300 dollars, they just take it from your account. They do not send you any updated service agreements when renewing.

I tried to drop service and they want to charge for equipment and I said I'd return the equipment PP mail but they refused and said I had to pay $127.00 for the equipment, that they didn't take equipment back. I never agreed to buy or rent the equipment, to drop service it will take $150.00 and a service disconnect fee of $39.99 plus taxes on top of all this. I was being charged for calls to Chile that was on their list of approved countries on International plan. The calls cost more than through AT&T or Sprint.

I had ordered Vonage home service on June 27 2010 and received the equipment shortly after. I had hooked it up and there was a dial tone so I tried a call but the person I had called didn't hear me. So I had checked with my service provider and they stated that Vonage will not work with Satellite broadband. So I contacted customer service because they had offered a 30 day money back guarantee and I had canceled the service and gave them the last 4 of the credit card. They told me they would mail a label to me to return the modem and they would credit my CC.

Come to find out today, I had received a email saying my service is on hold due to non-payment and I had called them. What a nightmare that was after about a half hour on my cell phone and you can barely hear them due to all the noise from other customer rep's that you hear over their phone units and then they transfer you to accounts and the say unfortunately its past the 30 days and then they transfer you to tech support. So it boils down to this the company scams people. If they do this to 100,000 people, they make $1,495,000.00, not to mention the return charge and late fees.

Got an email from ***@***.com, "Your July, 2010 Vonage billing statement is ready for viewing. To view your bill, go to etc. I confirmed with the customer service department, number above, that this is a legit email address. I have never signed up with Vonage or had any contact with them whatsoever until this email. I have no account number, password etc.

When I called Customer service, the lady could/would do nothing because I did not have an account number, and would not give her the last four numbers of any of my credit cards. I did offer to give her my address and phone area code, as there are only myself and one other person with my name in the whole state, but she insisted on the account number, which I don't have.Note - to access my account online, I need an account number, password, etc, which, as above I don't have. The lady would not tell me if there is an account in my name. She also would not tell me how Vonage had possession of my name and email address.

She was of the opinion that the email bill was bogus, even though it came from Vonage. I asked her to please report it as a security breach which would adversely affect Vonage business and image. She declined because "It would cause a lot of trouble. " Note: There is no contact info/email address on the Vonage website, let alone one for the webmaster. So be advised there is something strange going on at Vonage and there is no way to get through to someone for relief.

I attempted to use Vonage for my phone service in March of 2010. I gave them permission to port all the phone lines from AT&T to Vonage. There were four lines for my office plus an 888 number. Vonage sent me their equipment with 2 boxes that were to be programmed for all four lines of my business. When I plugged the VOIP box inline with the router, only 2 ports were active, meaning they did not program the other lines to the VOIP boxes. I called Vonage about this and was then quickly transferred to the Philippines and just as quickly dropped 5 times by their service.

When I finally was able to talk to someone they asked to return the two VOIP boxes and they would send me two more that were properly programmed for all four lines. Vonage did not care that I would lose phone service for my insurance agency for approximately a week. I grew so upset over their ineptness that I quit the same day it was installed! Yes, the same day, yet I was billed for the returned equipment that was returned to them once service on two lines was restored to AT&T so I would have at least two lines working.

At least my fax was one of the lines they did not port so I received pleasant faxes form my clients asking me what was wrong with my phone lines. Yes, Vonage was able to fail to port my 888 number as well that probably rang to some location in the Philippines. It honestly took about 45 days for the missing two lines to be restored to AT&T and the 888 number working again. Then Vonage "forgot" to credit my account about $85.00 for the returned misprogrammed boxes and turned me over to a collection agency for their service to the lines that rang to some God knows where. I can tell you that it did not ring to my office.

Every once in a while, I would get an email from the lines that rang somewhere else if a client left a message at all since I could not hear the phone ring nor program the voicemail now as well. This is truly the worst company I have dealt with in a long time. My phone bill is now down to $60 and some change that my bookkeeper says we should not pay for all time and money Vonage is completely at fault over. I am considering using my attorney over this simply over the point and principal, but I am deciding if it is worth it. I can however strongly advise anyone to avoid Vonage as they not only never ported all of my office lines, then disconnected me several times in my attempt to get all four lines working, then they topped off these mistakes by not applying the returned equipment to my account.

My damages are the following: roughly 15 hours on the phone between Vonage and AT&T to restore all four of my lines to AT&T, plus the 888 number, lost clients' phone calls, unpleasant faxes from clients asking where I was or what was wrong with the phone lines, or accounts that went elsewhere I was marketing since they were unable to get a hold of me. In these tough times, some people thought I had gone out of business or not paid my phone bill. Now I have a collection company calling me since I turned off my company credit card and was issued a new account so Vonage could not continue to charge it. Yes, more time on the phone that I was not paid for.

Now I have Penn-America calling my cell to try and collect an incorrect bill that was corrected today to $60.00 and change. I welcome an attorney to contact me as I have lost hundreds of dollars that they are welcome to if they chose to pursue Vonage for my lost time, clients and hostility my clients gave me over Vonage's complete ineptness. It is a miracle this company is around at all since I never experienced them doing anything, not one thing, right. My experience was so poor that you may call my office to ask me about the Vonage experience I had at **, ask for Edward.

Vonage changed my plan and processed my debit card with an unauthorized transaction. I was slammed into an increased plan and was told it would take up to 10 business days to refund my card. They tried to tell me that I agreed to this when I didn't.

I had explicitly explained that I did not want to be signed up for an annual plan to be paid in advance. I asked to speak with the senior management and I am still holding my breath. I am still out with hundreds of dollars and my account was overdrawn costing me several overdraft fees of $40 each.

Consumers, be very afraid of Vonage. I decided to give Vonage a try. But as I don't like contracts or agreements, I purchased my own equipment from Best Buy and paid the activation fee, so if I didn't like the service, I could cancel with no penalty (so I thought). After about 14 months of service and the many dropped calls, I decided I no longer wanted Vonage.

I called to cancel and was told I had to pay a $39.99 cancellation fee, because I canceled within the 24-month period. I talked with several representatives and supervisors to no avail. My mistake for giving them my debit card number--remember AOL. Once they get your debit card number, the only way for the consumer to stop the charge is cancel the debit card. Stay away from Vonage!

The Vonage service is horrible and cancellation is even worse. I signed up for 12 month contract last year, but knew within a couple months this was a mistake. Whenever the Vonage equipment was attached, our internet connection would regularly be disrupted. After no success resolving this with customer support, I simply disconnected the equipment about 4 months into the contract, no internet problems after that.

Now that my 12 months is about to expire (in 20 days), I called to inform Vonage I did not want to continue the contract. I was informed that cancelling early would result in a termination fee and cancelling after my renewal date would imply more service time to pay for. In addition, they had no way to schedule a cancellation (I thought calling them ahead of time would actually help) and that I had to call them on the exact day of my renewal period. This is ridiculous and clearly designed to capture more money from customers who don't want to be their customers. Then to top it off, I received an email expressing their thanks that I chose to continue as a customer (I called to cancel) and proceeding to explain a myriad of confusing cancellation fees that I could incur should I decide to cancel. It felt like a threat.

We signed up for the Vonage phone line 2 months back and were told we could make unlimited calls to India, landline and mobile and some more countries including Canada and USA. Now on the 29th June, our phone got suspended and we were told that we have gone over our 2000 minutes of calling time. When we mentioned that it was an unlimited calling plan as advertised on TV and also online, they said they were sorry but can not do anything. We cant even get the phone cancelled as we have to pay 53 as penalty. I think it is a sheer fraud and they are misleading the customers. We have paid 45 for the equipment when we took the contract, which is useless if we no longer want to use this phone. Also we have to pay a penalty of 53 if we cancel the contract.

this service is horrible. they do not care they insult you and take my money every month. all I want is someone to call me so I can see if my contract is up. thanks

We signed up for our service 6/20/09 - Our Vonage phone never worked very well - we called in October 2009 to cancel our service and were then told we were under a 1 year commitment - and the representative we talked with suggested that a new modem would help the situation - so we had him place the order - we were never told that ordering a new modem would sign us up for a NEW 1 year contract as I found out today - so now I am being charged a total of $85.00 for last months bill plus a "rebate fee" as they call it - I am extremely disappointed in this service and if anyone ever mentions switching to vonage I will tell them to run to the hills before they sign up.

These people are extremely dishonest and disceteful. They told me that the agreement for signing up for another year commitment is in the "fine print" of an email I received when we ordered the new modem. They don't tell you up front, they just hide it in an email. How ridiculous is that. I will never ever deal with this people again. And it will be a long time before they see their $85.00 - I cancelled the credit card that it comes off of a month ago so if they want their money they will have to send me a letter asking for it and they will get a money order that cannot be traced by any means.

One winter weekend I was shopping with my wife in the local mall here in Florida when I noticed a Vonage Kiosk and a sales rep with no customers who approached me and expressed the benefits of Vonage. The sales pitch was very well received because I heard about the service and was interested in what they had to offer. The sales rep sensed I wasn't interested in signing up for a costly service since my wife and I had cell phone service. He sold me on the low price and the benefit of being able to cancel at anytime. Nonetheless, I signed up. The sales rep set me up with the service at the mall and sent me on my way.

A few months later, I signed up for Magic Jack and called Vonage to cancel my service. The Vonage rep tried to talk me into cheaper plans in which I didn't need nor want. Finally, when Vonage learned I wouldn't keep the service even with a lower rate the representative leveraged me with the contract cancellation fee. I was totally surprised and disappointed that I was suckered into a contract without knowing it. I pride myself in being a very cautious consumer...I very rarely enter into a contract unless I felt it was fair.

I felt hopeless when the rep told me if I cancelled I would be charged $100...what was I to do? Stay with the company because I unwillingly signed up for a contract or leave and have my credit card charged? What a dilemma.

This is my allegation: I never heard or read about the cancellation agreement. The representative told me my account was first accessed and the agreement was accepted on the date I purchased the telephone service. This was the date I visited the kiosk. The kiosk representative set up my account for me online. He printed off the paperwork which revealed my user name, password, and even security questions. I don't think the rep did this on purpose, I'm sure he did this to make a sale and didn't think anything of it.

The service representative could not help me. He said it was my fault, because the company has a policy and my use of the service confines me to the cancellation policy. My allegation that I didn't accept the policy and my findings that the representative did it at the kiosk which was evidenced by the aforementioned SBC IP address proves it was done at a location outside of my residence. This series of facts was not enough to persuade the representative.

Like all of the other complaints about Vonage I had the same experience. Service didn't work, sent everything back, charged a fee without telling me ahead of time, charged my account month after month until I had to cancel my debit card account which affected my entire back account. They refused to help me with anything so I decided to get them back for their very bad behavior. I drive 52,000 miles a year so I made signs that I put in the rear side windows that read, "Vonage Customer Beware!" and sent it to their main headquarters. I did this after turning them into the Attorney General's office and the BBB.

I also use my story at every workshop that I do as an example of poor customer service. Once they saw the pictures THEY CALLED ME! Interesting for a company that doesn't answer their phone and when they do you are on the line for nearly an hour before someone picks up. They refunded every penny of my money!!! My bank had already reimbursed me but I wanted to get the money back for my bank because it just wasn't right. I will NEVER recommend them, can't believe they are still in business!!!!

After speaking to a Vonage rep, I decided to voice my dissatisfaction with the company. My router power supply is not working. I called to have it replaced and was told I had two choices, either purchase one for $80 dollars or sign a contract for one year of service. I told them I am not interested in a term that long, don't like the phone service. Constantly had problems-cable blamed Vonage, Vonage blamed cable. Also stated that I did not feel that I should have to pay for equipment needed to continue with their phone service. The rep (who spoke very broken English and was very difficult to undertand) explained to me that those were the only options. Now I am stuck in limbo with no home phone. Can't cancel, will lose my number-so without home phone until the cable company can "port" the number over. I do not, and will not recommend Vonage to anyone I know!!

At the time I ordered Vonage, there was a special introductory rate of $9.95 for three months. Vonage service rep told me that if we were to cancel prior to the end of the three month period there would be a $39.95 cancellation fee. (That seems only fair since we are saving so much each month due to the intorductory rate). I verified over the telephone that there would not be a cancellation fee if the service was canceled after 90 days and was told there is no cancel fee except for the first 90 days.

I tried to place the order and the service rep had trouble getting the information entered, so she told me to just sign up on-line, which I did. Now, 16 months later, I have a new telephone service provider (bundled with internet and cable it costs me nothing to have the phone provided by them also). And the new phone service provider doesn't drop phone calls. If I am on the telephone the calls now go to my answering machine, whereas Vongage calls went to an email if I was already on the phone when the call came through. I missed lots of important calls because of their "interesting" way of handling calls.

I called to discontinue service and was told there was a $42.73 disconnect fee ($39.95 plus fees). Talking to service rep & a supervisor were equally futile. They say since I signed up on the internet I agreed to keep service 24 months before canceling. After reading other comments about billing being continued for several months after disconnect, I have canceled my credit card. Isn't there some government regulatory agency that overseas utilities? Or is it just "let the buyer beware"? I encourage anyone considering Vonage service to record telephone calls to prove what you are told -- and to be prepared for phone service that can be disappointing.

I called to cancel my account after 16 months of service with no problems and they charge me $39.99 cancellation fee. I was told I had to stay with them for 2 years, but when I signed up, I was never told that or read that, but I guess it's in the fine print. I told them I was sending them a bill for $10 a day since I canceled my account in the middle of a billing period.

This company was still charging my account from 05/2009 to 04/27 and I have not had that service on and refuse to return my money. She claims I have to speak to an account manager and because I didn't I have to pay until I do, I am confused about this.

I called Vonage three times to cancel my account, three times and every time I called. they are advising that i have to call back because customer service cannot cancel my account. I requested for a supervisor numerous times and they disconnect the call and advised that I have to call back. They overcharge me for service that I have not used and their customer service is very rude. I have tried to cancel my account and if I am calling this company, then I should not have to wait because I called at 8am in the morning, which is normal business hours.

If I wanted a new account, I can get a rep to help but when i want to cancel my account they are refusing to speak to me because I do not want to make another phone call. Vonage is a rip off and I want to be refunded for the last two bills that they overcharged me. I have tried to talk to them but they refused. they ask me to send a form online, which i did and has not received a response as of yet about the form and about a credit to my account. I was on hold with Vonage for more than 1 1/2 hours trying to cancel my account.

On 2-19-2010, I decided to get my phone and cable all in one. I signed on with WOW Internet Cable. I also singed a Letter of Authorization. I changed provider form, Vonage is no longer my phone carrier, and yet I am still being charged $65.00 for the last 2 months and are still taking money out of my account. Being on a 1 income household, this is very taxing. I have contacted them in March, they still have taken money out of account, for a phone number they no longer own. As I am typing this, I just got an e-mail from them telling me that I have a voice message! How do you stop this? I have no idea!

In February of 2010, my Vonage device started failing. It would receive calls and let you place them but you could not speak to the person on the other end of the line. After several calls to their technical service personnel, they opted to send me a new Vonage device to repair the problem which it did. Now, it's the end of April and I have chosen to switch to AT&T with all of my services to save money. When terminating the service with Vonage, they now tell me that without knowing it I had agreed to use the new box their service technician sent me for a year or pay full price for a device without which I would not be able to use their service. I never agreed to this but that is their position and before I hung up. The customer service rep had charged my bank account $84.

This is billed as "rebate recovery." I never received any sort of a rebate either. I realized this company may be struggling but I feel what they did to me is illegal and fraudulent. I will be more than happy to join others to pursue damages both punitive and justified. I am posting this because I don't believe that companies should be able to abuse their customers if they choose to do business elsewhere. This practice has to be stopped. I was never given the option to send the equipment back.

Vonage has misleading setup instructions on their installation manual. Furthermore, they have untrained customer service reps, who give inaccurate information.The setup instructions said to plug their device in, and start making calls. I did that. The service rep said I'm all set, and that I can start making international calls. The next month, I got a bill from Verizon for more than $500. The calls went through Verizon. I called Vonage, and they gave me a $100 credit. That is not acceptable. I am still out $400. I paid $500 to Verizon, due to the misleading setup instructions of Vonage.

I am Vartul. I was a Vonage customer but you terminated my account. This is really bad. I am totally not satisfied with your service. I am an international student from India. I have all my family in India. My mother is not well in India. I have not visited India from Aug 2009 so I always call from Vonage to India. I have taken Vonage because I thought it provides the best service and I referred one my friends also but only two times my account limit touch 5000 and this month it's far below 5000 and you upgrade my account .

I am a Wayne State University graduate student doing my masters in Mechanical Engineering. Do you really think a person doing master's degree will do some fraud? I really feel bad that I picked that phone service which do not want to listen to me. You know I have taken $124 from my friend and put it in my account to pay your termination fees. Is this the way you deal with your customers? I have told all my friends what happened with me and they too feel bad.

As a student $124 is a too big amount and my money comes from India where $1 = Rs50. So it's not easy for me to pay this amount. You have terminated my account because you thought i was misusing it. I have paid every month my rent on time. I kindly request you to please refund my termination fees or some amount of fees. I have paid April room rent. Refund that amount because I have not used your service. As a student, you troubled me so much. Please don't do this with any other international students. Hoping a positive reply from you.

On two different occasions, I contacted their customer support to cancel service. The account was set up as an automatic withdrawal; they continued making withdrawals causing overdrafts to my account. In asking for a refund, they say that they will not give one because somehow, I didn't make it clear that I wanted to cancel. They said that they needed me to call them back again with a confirmation. I don't know how many calls they are expecting me to say that I don't want it. They have cost me hours of aggravation and close to $500 since I initially stated that I wanted to cancel the account.

I am not able to make or receive phone calls and have not been able to do so for the last five months. I have called several times in the last few months and given the same instructions each time disconnect and reconnect the system which is very frustrating and time consuming. I cannot call Vonage on my cell phone so I have to go to someone else's house to call them then told since I do not remember the secret code I made up in August that they cannot tell me anything but still manage to withdraw my money monthly from my account. I am totally paying for nothing. I am being charged $30 something a month for the last five months now.

I am not able to make or receive phone calls and have not been able to do so for the last five months. I have called several times in the last few months and given the same instructions each time disconnect and reconnect the system which is very frustrating and time consuming. I cannot call Vonage on my cell phone so I have to go to someone else's house to call them then told since I do not remember the secret code I made up in August that they cannot tell me anything but still manage to withdraw my money monthly from my account. I am totally paying for nothing. I am being charged $30 something a month for the last five months now.

Vonage never worked more than a day or so.Every other day, I had to call the support center and rewire the system again and again. Either I did not have the dial tone or I could not receive any call because the line was dead. I never could call India. I may have connected couple of time with Delhi with the help of the support center. I am 70 years old and they were gave me good connection. They made me plug and unplug the system which was under my computer table. It was very difficult for me to bend again and again go under the table to hook and unhook the system.

One day, I got so upset that I cried on the phone. I told the guy that I am so upset that I want to jump down my 6Th Floor Balcony. I told them if they drive me nut like that I will hold them responsible. I told them that I will leave a letter for the police. It is not funny. One needs the phone in order to have a connection with family and friends. I had their service for five weeks and may be it worked one day a week. Rest of the time, I used to make calls from my cell or I would go to my next door friend and use their phone. I want all Indians to know that this company gives false advertisement. What is point of have calling system that never gets connected.

When I finally got fed up and told them that I want get back to Verizon and not have them any more. They charged $69 for disconnecting the service. It was their fault because they have the bad service. I had no choice but to go to Verizon. Vonage not only charged me disconnecting fee, they also charging me monthly payment when I did not have their service. It is the worst company and they should not be allowed to do business in US or any where in the world. I told them that they got proper connection before they take any more customers. I was very nice and patient with them but they are ruthless and thieves who charge to innocent people on their credit cards. I felt trapped and had not choice but to give them money. All their customers like us should sue them for giving us heart ache and than charging for that.

I downloaded Vonage mobile using my blackberry with Verizon. I was told by Vonage the calls will go through their network and will be nominal rate. After about two month of service and following directions as advised by Vonage, I was charged by Vonage and Verizon both. Verizon said Vonage is not authorized to place calls using their network. Basically, Vonage mobile software does not work and I was charged $600.Vonage refuses to pay this money.

On December 18, 2008, I made an online request for Vonage to become my VOIP provider. I clicked "agree" to a statement that after one year of service, there would be no disconnection fees. Vonage received notification from Cox Communications that our home phone number was ported to and active with Cox as of February 12, 2010 (Cox sent the original request to Vonage on January 6, 2010 to transfer my phone line from Vonage to Cox Communications because Vonage took so long to respond to their request, my transfer couldn't be accomplished until five weeks later). On February 12, 2010, Cox Communications ported my phone line and sent a confirmation notice the same day to Vonage. On my April credit card statement, I saw that Vonage was continuing to bill me for service through March 2010.

On March 15, 2010, I called a Vonage customer service representative (CSR) and asked the charges be removed from my bill to include the 6 days from Feb 12-18 ($6.37) and the bill for Feb 18-March 18 ($32.91). The CSR argued with me and said I must pay these charges plus a $42.99 disconnection fee, for a total of $82.27. Charging for service never received after an official port notification is a form of slamming, after the fact. A punitive disconnection fee for non-existent contract terms is dishonest. I asked to speak with a Vonage supervisor and was transferred to Gabriel at Vonage Disputes. He finally agreed to cancel the February 12-March 18th charges for service I never received out of the goodness of his heart (rather than by federal law) but said he would have to charge me a $42.99 disconnection fee as I was obligated to Vonage for 24 months.

I asked to see the contract as I had never seen or acknowledged a 2-year Vonage contract. He said he could not provide documentation of this since the information posted online currently states a 12-month period. Gabriel said the contract wasn't in writing, but it was whatever appeared online when the customer requested service. I checked through my emails and found a communication from Vonage stating "We're thrilled to offer all these extra features with no additional fees, contracts or obligations. It couldn't be any easier to get even more from your Vonage service and we couldn't be happier to have you as a customer".

I next called my credit card company to dispute the combined charges of $82.27. To date, the charges for Feb 12-March 18th have not been credited back to my card. My credit card company informed me that the charge for $42.99 is pending. I am disputing that as well. Vonage owes me a refund for six days in February for Feb 12-18th ($6.37), $32.91 for the Feb 18-March 18th bill, and $42.99 for the disconnection fee.

I called Vonage to cancel my service with them, and after they made all kind of offers, I told them to just cancel the service. I had this line with them for about 6 months, and I was told that there was a cancellation fee of $131.38. This is a nightmare. This stupid people get away from doing this. They also increased my payments without any notice. To anybody interested in Vonage, please reconsider another company before you stay with them. I don't recommend them at all. Send them to hell!

I am an AT&T customer. However, I downloaded the Vonage mobile application to make unlimited international calls landline to the Dominican republic. Therefore, I made every single call through the Vonage application and in the correct way. Unfortunately, AT&T is claiming that these phone calls were made via them, and Vonage doesn't want to be responsible for those calls. As a result, I incurred US $2,899.46.

They did an unauthorized debit to my bank debit card. After filing a complaint with my bank and after my bank investigated the matter over about 60 days, my bank reimbursed the $127.00 that Vonage tried to screw me out of. My bank reimbursed the $127.00 that Vonage tried to rob from me after they did an unauthorized debit on my bank debit card. Nothing but thieves!

Read your article about VOIP. I have a Vonage phone service ever since it came out. I have Comcast for my internet connection and maybe that's why I have never had any trouble with Vonage. They have few services that even the regular bells don't have. The one I use is on my phone now, you must not block your phone number or the phone call will not go through. This stops many, if not all garbage calls. Secondly, I can go online and scroll back up to a year if needed to see who I called and who called me. The regular bells would take forever to send it out to you, and oh yeah, this costs you money and is already tacked on your bill.

Did you also know that with the regular phone lines of telephone companies, that you always one month in advance on your basic bill? These companies are sitting on millions, if not billions of your money, drawing upon it, using it interest free. When I jettisoned SBC, they had to pay me almost a month in cash. So don't be too hard on the VOIP's. I love my Vonage, and would never go back to a phone line company ever!

My complaint is about Vonage's telephone service! Has anyone had any experience with them? Because they did not offer 911 and I was made aware of this after I signed up, I never installed the phone. However, I have been billed for the last 15 months. I called them to cancel my services today but they want to charge a disconnection fee of $42.59 and want to charge me a lesser amount monthly until 24 months are fulfilled--although anyone signing up today is committed to one year. What a mistake I made.

The service never works properly. I have spent many hours on the phone with them to try to resolve the issue. The customer service reps, located outside of the US, read from a script so if you tell them something that they can't translate from the script, they don't know what you are talking about. Tech support fixes my issue sometimes, but then it happens again. Oh, they offer to call back and do call, but who wants to be on the phone for hours trying to figure out a problem with a telephone? I am switching back to AT&T and am concerned because I've read about the nightmare of trying to cancel the service and don't want to go through that.

The experiences I have read on this page have resonated with my own anger and dismay with Vonage. I had a friend who came home to find his five year old daughter jumping off the roof of their home. When you think of all the things that you need to tell your five year old daughter, not to jump off the roof is not on the list. This is the best frame for my story about business with Vonage.

I purchased the service as a business contact vehicle to control long distance charge and whimsy charges that the state has allowed AT&T to levy upon its customers. Of course Vonage knows that they don't have their act together so the ground of the relationship is a two year contract. I never dreamed that I would need to ask if the telephone number I was issued was discrete but, I should have. I discovered fairly quickly that there was an auto dealer in Savannah Georgia and an animal grooming service in South Carolina with the same telephone number. I can't describe the confusion that this brought to my business.

Calls were lost; Messages were left at various places around two states because the animal grooming service was a mobile operation which relied upon call forwarding. I had cards, letterhead, and a website with the number as the way to contact me and I was bewildered and amazed that a telephone company would issue the same number to three (or more) different parties. I called Vonage as soon as I realized what was happening and began the level climbing to someone in the company that could grasp the fact that three businesses with the same telephone number was less than operationally ideal.

Of course everyone was sorry but no one seemed to have the power to correct the problem. I finally opted to scrap my business set up with that number in exchange for a new telephone number without any consideration for Vonage to wasted time and money spent advertising my business using the first contact number.

This time around, I made very certain that the customer service rep understood that none of this arrangement could work for me unless I was the only entity with the Vonage issued telephone number. I was assured that she understood and so I accepted the new number with the hope that the original fault was an anomaly, a fluke that could only be replicated as a direct result of the passion and desire to do it again. Of course it was already established and understood by all that would be absolutely unacceptable.

Well, you guessed it, it happened again. I'd been around the dance floor with my "partner" Vonage and the tops of my feet hurt so I let them know that I wanted to end the relationship. When the rep finally called me back, she wouldn't accept no for an answer! I said it politely then directly, and finally loudly and then I asked for her supervisor. She resisted passing me onto the supervisor and refused to accept my cancellation. This woman was trained to not accept a cancellation! When I did get the supervisor, I was told that cancellation would result in penalties because I terminated the two year contract. My defense was simple.

My bill should be divided amongst every party that had the Vonage issued telephone number! None of the parties should be liable for the entire bill (of 23 months of service) because we all shared the number. Vonage collected all of the monthly charges from each of us but none of us had a service that was ours alone. Since this happened to me, I found that there are other people who have had the same experience. Vonage is getting away with this because there has been no way to hold them accountable. There is an attorney out there somewhere who would do well to look into a Class Action Suit to recoup charges for services not provided by Vonage. You know where to reach me if you need my records and deposition. Believe me, there are many more who have been scammed by Vonage in this way.

I just cancelled Vonage service after 1 year with Vonage. Vonage charged me $39.99 as so-called "Disconnect Charge" fee. But when I signed up with Vonage a year ago, no one mentioned to me the disconnect fee or whatever 1 year or 2 year contract term. I was told I can discontinue the service whenever I want. When I called to cancel, they mentioned that I agreed to a 2 year contract when I signed up. This is no right way to do business. I want to have my money back.

I signed up for phone service in 11/2009, however, I was not aware of the consequences. A month after I signed up, I began having problems with my internet connection, resulting in downtime and frustration. When I called to report the problem, they offered me one month of free service, but failed to inform that by doing so, the 30 day money back warranty would expired by then. Since then, I have gone back and forth with different people via email.

I have alerted my bank and explained the situation to them, but Vonage alleges that my time for any money back has expired, and should I decide to cancel the service, a $110.00 will be deducted from my checking account, due to early termination. But get a load of this, I no longer have the device connected to my internet modem. In other words, I am paying for a service I no longer have. This is not legal in any country. Why are these people getting away with this type of business practice. No internet connectivity and/or downtime. I am on auto-pay for a service I no longer have. I wasted hours with my internet provider, only to find out that the Vonage device is the root of the problem.

Within two weeks of service, I decided to go back to AT&T. The reason being that when someone called me, I would lose them (service). This happened several times. When I tried to cancel, I got all kind of excuses from them about going back to AT&T. I had to go through all kinds of trouble of calling AT&T to make sure I got my number back and I had to call some company that works with Vonage to try to get my number transferred back to AT&T. I kept getting the runaround so that by the time I finally got this matter taken care of myself, I was charge a fee for breaking the contract in addition to other fees.

If you cancelled in the first 30 days you were suppose to get your money back. I have all of my paperwork, copies of email, copy of my check payments in my Quicken records printed out. I will be glad to furnish whatever needed to get my money refunded to me. I think for all of the hours work of trying to get this resolved of sitting on the phone and having to do their job for them that they ought to pay me for the 30 to 40 hours of time I spent to no avail. I hope an attorney will contact me if it would help me and others that have had similar problems.

We are having problems getting Vonage to close our account. They contacted us for a new CC# as the old one was cancelled due to fraud. To access our account, they claimed to need: the original CC# and exp date (that's nine years ago and we no longer have it); the "name" of our rate plan (the amount was $14.95 with limited minutes... but the name?). They asked me to spell my first and last name but don't ask the billing address. I was on the phone with three different people at Vonage this morning and no one would cancel the account. I emailed them again stating that I would disconnect the number in 24 hours and after that they could only contact me through email. The say they won't send a final bill and they have no way to charge us.

I opened an account on February 07, 2009. I attempted to cancel on February 07, 2010. Customer service told me that a $79 fee would be charged if I canceled before one year. I asked them to put the cancellation in for February 10, three days hence. They told me I would have to call back in three days. I went back to my account and verified by their own records that the account was created and I was billed February 07, 2010. I called back and explained, I was told that the billing cycle is for February 10, and there was nothing they could do about it.

I have had all the same problems with Vonage that everyone else has had. You have to realize that the customer service department you are dealing with is a Vonage-contracted company. The company is VXI, they are not in the US at all. You are calling the Philippines, India, or some other country. There are open settlements in 32 states over cancellation practices. Contact your states attorney for information. They tried the whole "terms of use" thing on me also. They try to overwhelm you with 10 pages of legal terms, etc. You can beat them with their own game.

I was having some serious problems with their service. They wanted me to troubleshoot my system for them while they were on the phone. There is nothing in their terms of service that require me to troubleshoot the equipment. Therefore, since I was paid for the month and they provided no service, they were in violation of their own terms of service. By being in this violation, they voluntarily terminated my service and were not qualified to charge me a termination fee.

They also had to reimburse me for the current month's service. I recommend everyone to use their "terms of service" against them and to take advantage of all legal actions open against Vonage and their corporate partners. This unscrupulous company does not deserve to be in business. I know it is hard to believe. After all this, they made an unauthorized change to an email that never should have changed. I emailed and called to have it changed back. When it was terminated, the account, they sent my confirmation email with all my identifiable information to this incorrect email. Can anyone say ID theft? I guess I shouldn't be that angry, though. They did say they were sorry! That is the one thing this otherwise worthless company is good at, apologies.

When shopping for a home phone provider last year, we selected Vonage due to its inexpensive 1-year agreement and service options. Our contract started in February 3rd, 2009. I called in January to schedule my cancellation for February 3, 2010. It was at that point I was told that I would incur a cancellation fee if I tried canceling before the contract end date. So today, I called customer service and attempted to cancel my account. The new CSR told me that part of my terms of agreement (TOA) were to have a 2-year contract before they would waive a cancellation fee. The TOA provided to us upon signing up a year ago were provided in a link on their website.

The information on the TOA has since changed, so they cannot provide us with the original TOA. We knew we didn't want a 2-year contract for our home phone, so we made sure not to sign up for any company that required it. After pleading with the CSR, we were transferred to her supervisor. They are charging us a total of $42.99 for being a good customer and waiting 12 months to cancel our plan. Their current TOA lists dates and contract lengths that change throughout the contract period: "Disconnection Fee (Does Not Apply to Business Plus Customers). You will be charged a disconnection fee of $39.99 per voice line if your service is disconnected, subject to state and local laws. The disconnection fee is not charged if your service is disconnected during an applicable Money Back Guarantee period."

In addition, the disconnection fee may be waived according to the following: (1) If your subscription date is on or before January 31, 2007 and your service is disconnected after 1 year following your subscription date, the disconnection fee is waived; or (2) If your subscription date is on or between February 1, 2007 and before May 29, 2009, and your service is disconnected after 2 years following your subscription date, the disconnection fee is waived; or (3) If your subscription date is on or after May 29, 2009, and your service is disconnected after 1 year following your subscription date, the disconnection fee is waived.

We currently fall under point no. 2. I can assure you that it's listed in the TOA, 1-year contract for the date we signed up at the time we signed up. I've seen several complaints exactly like ours from other Vonage users on the Internet, and I think they are adjusting the time period to get the most fees out of people. Unlike cell phone carriers, Vonage was not clear in their account activation email about how long our contract actually was. We presumed 1 year and the email didn't dispute it. We were charged $42.99 with an automatic debit from our bank account.

Many of complaints about Vonage may or may not be true, but my experience for the last 5 years is I never had a problem with them. Great customer service, great sound quality and you all probably think I either work for them or they paid me to write this, which is not true at all. If a company is bad, I'll rate them that way. Although the one thing I did not like about Vonage is they advertise $24.99 for unlimited, but your bill is $36, by the time it's all said and done.

Because of this, I switched to another broadband phone company just last week called Phone Power. I've had them about a week or so now and I get the same unlimited service and same great quality and technical support, and my monthly service is only $19 total, taxes included. So, I'm saving about $17 month. I don't work for them either. I became unemployed about 7 months back so I'm cutting cost!

I have had Vonage for about three years now. The price is great but the service itself sucks and there is no real customer service if you call them. But unfortunately, I am stuck with the service because I make a lot of calls to Ireland and to the UK and they are the cheapest available. My problem is that the service goes out a lot when in the middle of calls and I have to go and reboot the entire computer system to get the phone back. Since I make a lot of calls to Europe I believe that Vonage is disrupting the phone line on purpose to get me off or hopefully to go away forever. But until some other inexpensive service becomes available, I have to deal with it. I would just advise any one else not to purchase their service.

I ordered Vonage service on December 31st for the 30-day trial. I was told that if I was not happy with the service, all I would have to do was return the equipment at my own expense and I would not be liable for any other fees. I received my equipment in a few days. I was not satisfied with the service. My phone calls were being dropped and the reception was poor, and Vonage was unsuccessful in porting my landline number. My Verizon phone service got turned off without them porting my number due to their negligence. When I called about this, I was routed to another country with a horrible connection where I could barely hear the representative on the other end.

After much grief and aggravation, I decided to cancel my service before the trial was over so I would not go into contract. I cancelled my service on 1/25/2010. I received a cancellation confirmation through my email, but still no return authorization number. I have called them 4 times and they keep telling me that I should receive it in my email. It has been 24 hours and I still have not received the Return Authorization number. I need this number so they can credit my account and not charge me for their equipment. They keep giving me the runaround.

I was promised that I would be able to use my fax machine with the Vonage network. After numerous calls and numerous faxes, I am still unable to use my fax and they try to get me to purchase a dedicated fax line. I have to go to a printing store and pay for my faxes.

I tried to stop service with this company several times without success. (After several e-mail and phone calls to the company, finally, I had a manager, who told me that they have me under contract which I never signed that I agreed to the service for two years.) Finally, I stopped using the service only to find out that they decided to turn me over to a collection agent due to non-payment for a service I stopped using three months ago. These people are shady!

After subscribing to Vonage for 2 years, I discontinued my service because my wife died and I had to close my business. After getting back on my feet, I restarted Vonage service, Nov. 2009, only to become unemployed once again in Jan. 2010. So I discontinued my Vonage service only to get hit with a $141.00 bill.

I am very unhappy with Vonage and strongly recommend that anyone considering Vonage - not to! They are unethical, unprofessional, unsympathetic and greedy! I am unemployed since January 2010, and can't afford Vonage service and can't afford the $141.00 disconnect charges.

I was a customer for four years. Vonage sound quality was consistently poor. In December 2009, they sent me a new interface box free of charge, no conditions mentioned. No improvement realized. I decided to cancel my service and go with another carrier. Vonage charged me $106 for the box. I canceled Jan 14, 2010. I offered to return the box at my expense. They refused. Their deceptive practices need to be challenged by the U.S. attorney General. I will never recommend Vonage to anyone. I will be glad to be part of a class action lawsuit. Businesses go under one customer at a time. Vonage is on its way out.

I called to disconnect my service to save money. I spoke with a representative and she first tried to sell me another program then she proceeded to charge me a fee to disconnect of $42.69. I told her that I did not authorized this fee. She pressed my bank anyway.

My blood pressure went very high and I am very stressed.

I had Vonage phone and fax service for a few years. The fax service was a nighmare and a class action suite was brought against them for it. I kept my home phone number with Vonage and paid monthly. The second year with them they said I could save some money by paying for the year up front, so I did. I decided I did not want Vonage the next year as I was going to try and cut some costs. I had lost the credit card that Vonage had originaly billed me for the full year on. That card was canceled and a new one was issued.

In feb of 20009 Vonage billed my new card while I was out of the country for another year. When I came home and noticed the bill I called to tell them to remove the charge. The gentlman on the other end asked if I would give it some thought before canceling since I just walked in the door and all. I told I would and get back to them. I called back with in 10 days trying to cancel and was bounced around and eventualy cut off.

After finaly getting someone to cancel my # I was told I fell with in the time frame of 60 days and that the # was canceled and I would be transferred to accounting to get my refund. Once I was transferred I was told by that person that I would be getting no money back as I was beyond 45 days. I explained that I was told otherwise and that it was 60 days. I protested and was told Vonage would be keeping my $315.00. To say the least I was furious. Not only had I lost the # I have had for 8 years but I was out $315.00. I can not understand why a class action suit is not once again brought aginst Vonage.

I called Vonage to cancel my service after 1 yr and 8 months. They tried to offer me multiple different plans to stay but I kept refusing. She then told me that she was going to look to see if there were any fees for canceling, and she came back and told me there were none because I had been a customer for a long period. She then tried to sell me on another plan. After I refused that, she told me again that she was going to see if there were any fees, and this time she came back and told we that there was a $39.95 fee for canceling early. She even told me that people before May 2007 had two year agreements and 1 year after, but still argued that I had a two year agreement even though I signed up in 2008. My agreement was for 1 year. They even told me that I prepaid until Jan 14th but that I will not get a credit or refunded the amount because they apply it to future bills. They stretched the call out over many holds to over 31 minutes.

I just disconnected my Vonage Service after 18 months and they are trying to charge me a 39.99 disconnection fee which was not part of the terms I agreed to when I first signed up for the service through Vonage. The sales rep told me there would be no disconnection fee after 12 months/1 yr service.

I cancelled my Vonage phone service on August 17, 2009 after two years as a customer. During the process of canceling, the sales person tried several ploys to try to retain my business, all of which I refused. After being assured that the service was being cancelled as requested, the sales person said that I would receive an extra month's service at no charge for having been a good customer. I told him I would not use it, but that would be okay. Now I have come to find out that the service was not, in fact, cancelled and I have been charged for four extra months of Vonage service. After three levels of complaint with Vonage customer "service" people today, the best I could do was get one month's service refunded. This is clearly a blantantly deceptive and totally dishonest sales practice on Vonage's part and I have filed a formal complaint with the FCC.

Today (12/22/09) I looked at my Bank Account and Vonage had gone back in and taken $80.00 from my account causing my account to go into overdraft. Joy's (Vonage Rep) explanation was that anytime a customer makes over 75.00 worth of International calls that Vonage has the right to draft a customer's account. And that is stated no where in Vonage's Contract or in their fine print. PLEASE SOMEONE STOP THESE PEOPLE AND THEIR UNFAIR PRACTICES. We as customers do not deserve this kind of treatment. There are almost a 1000 complaints against Vonage. Why hasn't something been done?

I signed up with Vonage on December 17, 2008. It took a week to get the equipment and from the very beginning, I had been having problems with the service. It slowed down the internet connection, the phone would randomly cut off for no reason in the middle of a conversation, couldn't use X-box live anymore which was already paid for, etc. Also when I would make an outgoing call, the caller ID on the other end would display 'Vonage holding center' instead of my name. I tried cancelling the service several times in the first couple weeks but everytime I called, they would transfer me to tech support and I would have long conversations with them to get the issues resolved. The issues were never fully resolved so I called to cancel the service once I received a charge on my checking account on January 17, 2009. Which by the way they didn't tell me that my checking account would be automatically charged every month and that I would not get a paper bill or any notification of a deduction coming from my account. It was on a Saturday and they said I would have to call back Monday to speak with the Account Management department so I could cancel my account and get a full refund.

I called on Monday and they said that there was no record of me calling on Saturday afternoon to cancel my account and that they showed I called on Sunday, which was 2 days after the 30-day cancellation period. After dealing with nasty uncooperative customer service reps, come to find out, the person who I spoke with on Saturday afternoon was in a country where it was Sunday in their time zone. They refused to issue me a refund and threatened to charge me for the equipment I was no longer using if I cancelled my account. They said since it had been past 30 days since I placed the order, even though I only had the equipment for 3 weeks since I waited a week for shipping, they wouldn't allow me to return the equipment to them which was already used equipment when they sent it to me.

I immediatly switched to AT&T and was still getting charges monthly from Vonage even though there was no phone activity on my account. I was then told that I could call on December 16, 2009 to cancel the service and I would not be charged for equipment since it has been a year. I called customer service on December 15, 2009 to try to cancel and they said I would have to pay the equipment fee if I cancelled. I told them I would just call back the next day so that I can cancel my service without having to pay the equipment fee. The phone got disconnected and the customer service rep cancelled my account and charged me $128 directly out of my checking accout for cancelling, even though they were not authorized to do so.

Once I realized the charges on my account, I called Vonage back the same day and they showed in the notes that I called and that the phone got disconnected during our conversation. They show that the account was cancelled after the phone being disconnected but said there was nothing they could do because my account with them is already disconnected and the account management department was closed for the night. Even though they finally acknowledged that they were in the wrong, the still were unwilling to cooperate and refused to issue me a credit unless I returned the equipment back to them and gave them a tracking number. Yeah and this is the same equipment they refused to take a year ago when I tried cancelling my account before and now they want to take it back after they charge me for it. Go figure. In the past year, I have been charged $301.26 for phone services I have not used and they even show in my account that there has been no activity on my account for several months.

My advice to anyone is to NOT sign up with Vonage in the first place. This has been a year of misery, headache, high blood pressure, time, effort, and energy taken from me and the issue still is not resolved. Then of course it doesn't surprise me that they don't have a legal department. They don't have an address that I can write to. There is no management I can talk to unless I want to cancel my account, which has already been done without my final approval so they are unwilling to talk to me. The only way to send a complaint through them is via email and once the email gets sent, only the first few sentences get sent and they respond back with something that had nothing to do with my inquiry. I'm hoping that once I send the equipment back, that they'll finally credit me for the year that I haven't used the equipment and that they still charged me for.

I was told by two operators at their toll free phone number that I could cancel the year service that I already paid for and get a partial payment back. So I started another phone service and called back to stop my Vonage service. Then I was told by management that I could stop my service but not get my half year unused service back.

I've been a vonage customer for 2 years without complaint. I was planning a move and intended to get a phone plan bundled with cable and internet. I called vonage to cancel my account approx 12/1/09, jumped through all the hoops and waited to talk to "customer service".

I wanted my account cancelled in a week but was advised they could only do it "real time", so immediately, or call back next week. The rep said in order to give me more time to make my decision, they'd pay for my December service and I would have until Jan 15 to decide to cancel or continue. Unfortunatley, I said OK. Then, of course, they took the December payment out of my bank account.

I called 12/15/09 and they said there was no record of my previous conversation, and no way to credit back the money they had taken. I immediately cancelled. Learn from my mistake and stay away from the scam artists - Vonage. About $38.

The charges were for fax which never worked to send fax due to poor band width of vonage.My Internet provide cheked their band width 3 times and all was ok,they said error was Vonage poor line connection services.

Sir, there is a lot of descripances with Vonage Billing System.They do not submit monthly bill to me by mail like other utility companies do.I have requested Vonage not to deduct my money electronicaly except for the first initial set up account in March 14,2009.I clearlly insisted for monthly bill statement.

I there fore demand my money back and let the Vonage know that they cannot keep changing my telephone number to musk their billing errors.I have all details of the trans actions locked in my sysytem.

Error in billing, overcharged for services I never used (fax services do not function) false re credit to my account reported to my bank account recharged. Poor telephone communication with none English speakers when I dial customer service number. Calls get rerouted to different customer care agents in different location worldwide. Poor device unable to receive calls clear. False redirecting calls to different numbers and wrong IP and MAC addresses not matching the assigned device. Monthly billing cycle in August 2009 were charged 4 times despite my bill cycle stars 14th of each month. September charged 4 times, October charged 2 times, November charged 5 times. Three fax numbers attached to my line which I do not can send faxes or receive faxes/

I tried to communicate with different individuals who gave me the run-around. Vonage billed Discover Card from March 2008 until November 2009.

Vonage took money from my account. I didn't agree/autorized,$128.62. I did talk with them over the phone for over 45 minutes and explains all things. It is against my will.They can not take any money from my account.

Up until the Oct 5 bill, the standard extra fees and charges were 1)Regulatory and Compliance Fee ($2.98), 2)Emergency 911 Fee ($2.98), 3)Federal Program Fee ($3.28), 4)Sales Tax ($2.67 +/-), 5)State 911 Fee ($0.38) and 6)County 911 Fee ($0.34).

Beginning on the Oct 5 bill, there were new charges, a County Operational Fee ($3.70) and a a County Null ($0.34)
Initially, I thought that this was just a computational error and called to alert them and asked for a correction.
The rep tried to explain that this was a normal fee, but when I suggested they look at past bills, they realized the difference and said that they would "escalate" this problem and I would hear from someone within 3-5 days.

When this didn't happen, I called back, reexplained the problem. They had no record of my first call. They too said the problem would be "escalated".

At this point, I thought I would add an email that might reach the correct party sooner. I received a very generic response regarding 911 fees that didn't even address my question.
I decided to do some investigation on my own. I was able to contact and speak directly to the 911 Director of Livingston County, Mr.Donald A who can be contacted by his permission at 517-540-7682. We spoke at length regarding the charges. His explanation of these charges are as follows:

The Emergency 911 Fee the county charges vonage is $1.85 per month per voice line (does not apply to fax)which went into effect on July 2008. Carriers are allowed to charge a nominal svc charge of their own for collecting this fee. Vonage charges me $1.98 per line for this. (except for Aug, Sep and Oct of 2008 when I started being charged $2.98.)

The County 911 fee is put into a pool of monies and distributed by county population and is used to train dispatchers. This fee runs between $0.34 and $0.36 per month.
The State 911 Fee is collected and used by the phone companies for 911 system maintenance.This fee is $0.38 per month.
As for the "County Operational Fee", Mr. A stated that there is no such fee and they do not require this fee from any carriers.He also said there is not any new bill or law that has been passed requiring this payment to the county.
With each email sent, I received a confirmation email that this issue was being looked into. These emails were sent on 10/21/09, 10/28/09 and 11/03/09.
On 11/04/09 I received an email that my "issue was escalated to our management team for review. Once we receive an update on this we will inform you via email."
My 11/05/09 bill again had these same charges.

I received a phone call from Vonage (I believe was on 11/15). The young lady initially tried to explain the "county 911" and county operational fees haven't changed. Again, I had her refer to my past bills, comparing the fees, as well as telling her of my conversation with the 911 Director, she realized that there was "an issue" and it would be passed on to "some invisible person" because she didn't know where it would be going once she "escalates" it.

On 11/18/09, I wrote 2 emails. The first asking what the status of this issue would be. I again received the standard "we have received your email". This time it was assigned a new "ticket number". I wrote back, letting them know that it already had a ticket number assigned and asked what the status was.

The response to this inquiry was, "your issue is still being review by our management team. As soon as they find the resolution they will contact you. Unfortunately, I do not have a have time frame on this. I apologize for any inconvenience this may cause you.
I thank you for your patience and understanding with this matter.Sincerely, Debo Vonage Customer Care".

On 11/26/09, I wrote once again, stating that I have not received a resolution to this issue. I received this response. "It can be upsetting, when your issue did not get resolved. Please let me explain.

I apologize for any inconvenience caused to you.

I appreciate your patience in this issue. I see that your issue is still being review by our management team. As soon as they find the resolution they will contact you through the ticket #23838008. Unfortunately, I do not have a exact time frame on this." This came from Pavi in Vonage Customer Care.

It took me no more than an hour to find and receive a return call from the 911 Director on this issue. Certainly Vonage has someone who would be able to research this issue as quickly as I have. I think that I am being charged for something that legally should not be charged. In addition, if I am being charged this fee, how many other Vonage customers are as well. Not only should I be reimbursed, but if there are others, they too should be refunded.

phone and internet service was always down and vonage would not let me out of my contract. it caused me to miss a lot of business calls.

I became very upset with the way Vonage insisted I sign up, after I explianed to several Vonage reps. the internet line was only internet. I was sick about the missing monies, Vonage will not refund. I had to lay down after each encounter with Vonage customer service reps.

I recently subscribed to Vonage. While subscribing to vonage I asked Vonage representative if all my phones are on Vonage and I was told that all my phone lines are on Vonage. I started making calls only to find out that only phone connected to Vonage adapter was on Vonage. I got a huge bill for calls I made from other phone lines in my house.

THIS IS A CLEAR CHEATING ON VONAGE's PART. I ASKED FOR VONAGE TO MEDIATE WITH AT&T about the phone charges and they plainly refused. If I want to go back to AT&T I will have to shell out few hundered dollars again as I have changed my existing DSL line to Dry loop on Vonage's recommendations.

PLEASE BE AWARE. VONAGE CONNECTIONS ARE NOT AS SIMPLE AS THEY MAKE YOU BELIEVE. I also had to go through many router and upload speed related problems which I never had when I was with AT&T. Please be careful to not to fall in trap of saving few bucks on International calls. Spent at least 100-120 hours of my time. Had to pay to AT&T $1000 for phone calls I made thinking that I am on Vonage.

Sometimes in 2008 if I remember correctly I have vonage and it has never worked right for me . I have called on many occasions to have the problem fixed and nothing has worked. Finally I have been told that I need a telephone line. I have returned the device but they messed up my credit.

Last year we purchased a full year of vonage services. About this time last year they attempted to charge more money from our account. When questioned they stated that the local 911 tax went up and they had to charge us more. The local 911 tax had not gone up. When we signed up this year we talked to them about this issue and were assured that it wouldn't happen again. This year, the same scam happened. They tried to charge more from our account and when questioned they stated the local 911 tax had gone up. We had an agreement with vonage for one year of service for a price then part way through the year they try to charge more.

Vonage claims they will help you change over your current phone line to the Vonage account so that you can keep your number. I signed all the paperwork and I did everything Vonage asked me to do, but this never happened. I called Vonage numerous times to follow up but it seemed like they were perfectly happy with me paying two bills because they always reminded me that I can keep two phone lines.

Meanwhile, the Vonage phone number they gave me was a recycled number so I was getting endless voicemails that were not mine and over the phone solicitations. They charged me $180 to disconnect my line and also would not accept the equipment that I bought from them.

I have vonage and it has never worked right. i have called on many occasions to have the problem fixed and nothing has worked. i have also submitted a doctors letter to vonage about my husband being blind, we are suppose to get so many free 411 calls per month. i have faxed them this 4 times and they claim they still have not recieved the fax, they have given me at least 6 different fax numbers to fax it too. they are still trying to charge me for the calls. i am going to cancel them the phone breaks up on any call incomming or outgoing, any time of the day or night, you cant have a conversation the breakage is so bad

About a month later I found that I was being charged approximately $30.00 a month. I contacted Vonage. They were completely unresponsive. This is the reason I am contacting you. I want my money back or I want no fees to cancel the service.

Vonage switch my service with Bellsouth and while under Vonage I wouldn't recvd a dial tone nor able to make any call from my house for at lease a month and they continue to retrive money out of my checking acct. They said my contract was for 6 months and I told them but I was not able to rcvd and service doing these times. I switch back to Bellsouth and these people continue to deduction money from my acct. I was very displease with them I am so glad someone took action on this company...

I agreed to a 1 year contract when I signed up for Vonage phone service. Two weeks after the year was up I called Vonage to cancel my service. I was told that I had indeed completed my 1 year contract obligation but there would be a fee for disconnecting my service and another fee because I also had a three year contract. I was never told about a three year contract on top of the one year contract and told the Vonage representative that I felt this was dishonest, in fact unethical business practice.

I told the rep that I would not pay the amount in question because I had just paid a one month bill for 30 days and had only had the phone for a week since that payment. I felt they owed me money. The next day Vonage charged over $50 to my bank check card without my permission. If you go to consumeraffairs you will find 124 pages of similar complaints from consumers. How can a company continue to operate with this kind of record? It appears that under the previous Republican administrations American consumers have lost all rights to be treated fairly. We have no representation while business prospers by operating in a manner that increases their profitability but hangs the consumer out to dry.

In end 2008 I'm not sure what month I signed up for the Vonage service and was assured that it would be easy to hook up thier phone service to my residence. When that did not occur I contacted the company and was on the phone for hours with the representative trying to trouble shoot the service from thier end. Afterwards Vonage sent a phone technician to come to my residence, unfortunately he was still unable to hook up the service and put the blame on my internet hook up and suggested that I contact Verizon. I contacted Verizon and thier representative came out and assured that my internet hookup was not the problem that Vonage system was not compatiable with thier system. I contacted Vonage within my thirty day period to cancel. Vonage again assured me they have plenty of customers with Veriozon internet service and was using thier phone service so again they troubleshooted from thier end and it still did not work. Vonage rep than suggested they would send someone out again so that i would not cancel.

I was strung along for one day past the thirty day cancellation period when the Vonage rep came out he still could not hook up the service. The next day I contacted them again and at this point furious with the run around i had been receiving form the company and informed them that the service did not work with Verizon internet service and requested to cancel again. I was then charged $160.00 cancellation fee for a service I had never received and did request to cancel before the thirty day period. I contacted thier customer service on several occasions disputing the cancellation fee and was given the run around and never received back my money. I feel that although they knew I requested to cancel within the tirty day period I was strung along in order for them to justify charging me the $160.00 for cancelling. Vonage is a very deceitful company so anyone who plans to consider getting thier service be careful because you will get taken just as I did and plenty of others. Thank you

I called Vonage and they told me I didn't cancel it. I pointed out that we had not made a single call in months but they said that proves nothing. I submitted a complaint to the BBC to which Vonage replied that our claim was false and they owed us nothing, end of story. Total lost ~162.00

I still have copies of the emails giving me the run around. Vonage did not have permission to charge my credit card. As a result of charging my credit card, I experienced several insuffucent funds fee due to this unauthorized charge.

Since July of 2006 I have been charged monthly for Vonage connection. I called them and have emailed them stating that I never installed any equipment to my computer for their service. I was told that I had to return the box that was sent to me and they would terminate the order. I did so and still I am being charged monthly. keep gettin emails that i have messages and need to update so I can recieve them via email. my charges went from 21.00 to about 10.00 a month. they owe me about $800

Now I want to protect myself from Vonage future fraud. Please make a complaint about Vonage fraud and take proper action.

I signed up with Vonage in March, from day one I had problems. I would loose calls, have no dial tone ect........ I called their support line from another phone and ws told the problem was my internet connection. I called my internet provider and was told the problem was Vonage. I canceled Vonage A few weeks ago and was told I had to pay $128.00 to cancel. I never signed any document that said I would be charged a fee to cancel my service. I told Sherri their rep I had called to complain about the service and was called a LIAR. We have a record of all the calls made with Vonage is what they claim, They are the ones lying.

I signed up for Vonage service in October 2008. After a few months of bad service, with sound issues and calls dropping, plus the added bonus of the weak economy and no money, I decided to cancel my service in July of 2009. During that time, the credit card I had on file with vonage expired, so they were unable to debit the final amount to my card. I emailed them, tried to log on to my account and change the info, but since the account was closed, they would not let me change my billing information.

I waited for them to send me an email or paper bill, and in September, they turned me in to a collection agency. Vonage never sent me a bill, an email, a notification or a phone call. I tried in July to change my billing info and they would not let me. I emailed them and they did not respond.

I could not believe they turned me over to a collection agency when I tried everything to pay them. Not only was their service AWFUL, but once you cancel your account, they do not treat you nicely. I now have a collection on my credit report for a 75.26 charge that I tried to pay numerous times. They never contacted me other than a collection letter. I never had a chance to pay before they turned me over. I tried changing my info on their website, to no avail.

I needed to send a fax, could not, called Vonage they are aware that fax is not possible on their service but do not inform the customer of this upon signing up. I missed an important deadline because I couldn't get my fax through and the c/s rep was incompetent, couldn't get the system setup. The next day I tried to get resolution with a c/s rep at vonage, he kept trying to convince me to keep my service, 20 minutes later and myself shouting into the phone that I just wanted to know how to get my phone number back to my previous provider finally lead to getting the information.

I told the rep, John, I wanted to port my number out and hung up. I set up a new account with the old carrier. The same c/s rep, John, called me back and left a vm reassuring me that the account would remain active until the number ported. An hour later John called back and left a nasty vm stating that my account was terminated and that I was liable for fees and charges because I had supposedly "expressed and intent to cancel my account".

Then the real fun began then trying to recapture the account so I could get my business fax number to work again. I was on the phone with various Vonage reps for hours trying to get resolution for this very simple operation. One rep, Christine, on 10/22 at the end of the day told me that she was setting up a new account for me, kept me on the phone for 40 minutes took my credit card information, promised to call me back and send the email confirms and never did.

I called again 10/23 got the same run around. No one knew exactly what to do or even understood what the problem was. I had to repeat myself several times which was hugely irritating. The rep disconnected me after 20 minutes of hold time. The reps have an overall inability to come up with pertinent answers and are just plain stupid, they don't listen and respond they only follow some script drilled into them.

I called back again and another rep sent me over to a 3rd party verification center after having assured me that this was the dept that could definitely port my number back over to my old carrier. That 3rd party rep was the one person who really helped me to that point. He gave me the 'escalation dept' number. I called kept that c/s on the line to listen in on the reactivation/new account setup for the third time. It took the reps 1 1/2 hrs to accomplish this very simple task.

Grisel was the only person who helped me through the entire end of the process to actually effect the results I wanted. Perhaps because I demanded that she give me her ID# before I started any process with her at all. She was the only c/s who actually listened to what I said and responded with the information I needed. I am complaining on principle. HSe stayed on the line with me while some other rep, "Chassy", set up the account. It took him almost an hour to do so completely ignoring the facts of the case and just droned along in his scripted manner. I had to badger him to give me a direct answer to any of my specific questions. He tried to give me a temporary number and didn't understand the simplest fact that the reason I was on the phone with him at all was to make sure I kept my original number.

I felt like I dropped into a ring of hell with "VONAGE" on the gateway. Even Christine was exasperated by this guy "Chassy". I understand the cultural differences are steep, but the reps need more information about how Americans think and do things if there is going to be a successful outcome for that type of c/s relationship. If I ran my business the way Vonage does, I would soon be out on the street. If they are in business longer than 1 year from now, I will be in shock.

I have been with Vonage since 2006 and just cancelled their service and let them know I was moving to Verizon. First off it was an ordeal to cancel the service, then 2 days later my line was dead and my number was no longer in service. I called Verizon and they never received a transfer order from Vonage, and now Vonage absolutely refuses to release the number I have had for 10 years, unless I have an active account!

They just want me to pay for new setup fees and then probably an early cancellation fee.

Now I am worried they will charge my debit card for other charges, since they still have the number on file.

I started to receive email for montly payments for the service I talk to them. because I neved have the service, the equipment did not work and the service was not activated. so i stop receiving emails and now I am receiving letters from a collection agency for 108.00 dollars for vonage service not paid.

I started to receive email for montly payments for the service I talk to them. because I neved have the service, the equipment did not work and the service was not activated. so i stop receiving emails and now I am receiving letters from a collection agency for 108.00 dollars for vonage service not paid.

After decding I did not want the service, I mailed their phone and equipment back to them within the time frame requested, even had it verified by the post office, they continued to charge me for it for 3 months, and continue to call me stating they haven't received it and that they are turning me over to collections, even after the post office verified the return. I am continuing to get collection calls from them. I lost 3 months payment and continue to be harassed and damaging my credit

We Thought we would be saving money. Signed up for Vonage home phone. Decided to get new phone number, but changed our mind and decided to keep our present phone number. They need to verify a credit card. Was told that it would never be used and we were to pay it manually. To make a long story short, they charged us with 2 accounts sent us 2 adapters. When we called to tell them they made a mistake we were told they did not make a mistake and that we only had one account. They were takin g money out of our debit card account without our permission for 2 accounts.

We told them again we wanted to cancel and notified the bank a second time that they were still taking unauthorized funds from our account, causing overdraft fees on top of overdraft fees. The bank once again refunded our money, just for Vonage again to send them a letter stating that they had all rights to collect money on a debit card in my name, saying that the debit card was in my husband's name. Now we are overdrawn to the point of them cancelling our account because of Vonage. We now are overdrawn $1,500 with no money to pay the overdraft fees, which also means that they will be turning us in to Check Systems, which means I will never be able to get another bank account because of Vonage.

I have been a Vonage customer for almost 3 years. I have dealt with broken equipment, poor phone service, and random disconnections. I just moved and no longer want to deal with them, so I called to cancel and after 5 minutes of the rep. Corina telling how they want my business, she fianlly cancelled my service. I then asked how I get a refund, since I just had auto debit 2 DAYS AGO!!!, she said, "In our policy we are unable to provide you with a refund." So, now I am paying for a service I do not have and she just seemed to leave that part out of the "don't leave us" dissertation.

I just disconnected my Vonage Service after 13 months and they are trying to charge me a $39.99 disconnection fee which was not listed when I first got service through Vonage. In fact their sales rep told me there would be no fee after 12 months/1 yr service.

I joined Vonage Oct. 6, 2008. From the beginning the phone was great, but 4 months in, the service really started to suck. My vonage box wasn't working, I had though it was my internet so had a technician come out and look at the internet and was told it was the modem box from vonage. I called immediately about it only to be told I could purchase another one. Then was told to cancel my phone before my year was up, I would have to pay a disconnection fee plus a recovery fee. SO I kept the phone service until recently. I called last week to cancel and was told if I canceled, I would be charged a disconnection fee plus recovery fee cause my one year was Oct. 6. And then I asked if I waited until Oct. 6, would there be any further charges, I was told "No". So, I called today to cancel, NOW I am told that Yes, I will be charged a disconnection fee of $43.39 plus I will also NOT be reimbursed the 32.99 for the rest of this months service! Also, when I asked for the name of the person I was speaking to, I was provided with something I don't know how to pronounce, write or even repeat! So, I got no name of whom I was speaking to. When I signed up there was NOTHING about having to wait 2 years to cancel.

The audio quality of my service was never good and continually deteriorating over a 3 year period.I decided to discontinue the service but when I called Vonage Customer Service the rep said that she was sending me a new modem matter-of-factly and that the audio would improve. She did not tell me that I would have to pay for it if it didnt work.

A short time after receiving the modem, I decided to cancel the service since it was no better, and the Rep told me at that time if I cancelled I would owe Vonage money for the modem. I asked for an address to return the modem and she said it couldnt be returned.

Vonage reported me to the credit bureau after 3 years as a customer because I wouldnt pay for the modem they sent me to improve the quality of my service. The amount is 108.57-$84.79 for the modem and $23.78 for the month which I cancelled. The credit bureau calls me constantly and sends me collection notices. The report is adversely affecting my credit.

I paid Vonage for 12 months of service but only used 5 months. After I cancelled, they refused to give me my money back as the email shows.

I spoke to the main 800 line today in which I cancelled my account today due to picking up a separate service now. I have been an extremely loyal customer since 2006 when Vonage 1st started advertising on television. Then to come and find out today that the terms note I will not get refunded for the month\'s of November 2009 to April 2010 directly conflicted with my very last call into Vonage about one month back in which the rep. noted I could cancel at any time.

This is simply unlawful to retain my monies for a service I now will not even be using. I do understand being charged for Oct 2009 possibly since we are now in that month but to charge me for the other months is not acceptable. I expect a quick resolution as [their] loyal customer of 3 plus years and want a prorated refund on my account asap.

I am now out several months for phone service I will not even be using at all. From today through April 2010 since I paid according to a yearly renewal letter which explained nothing of this term/condition.

from the time I got the service done now is not the $24.95 and must use a debit card in order to make the payments that is an additional $2.50 to reload the debit card so from January 2009 to October 2009. between Verizon hold me up without a gun and vonage costing almost the same as it was for cable triple play which would vary between $110.00 a month, of $135 a month and sometimes they would deal you for half a month with some double-talk for an explanation.

Below is a synopsis of what has transpired over the last couple of weeks between us and Patrik S in Vonages executive response team, and the reason we are dealing with Patrik S from their Executive Response Team.

On or about July 1, 2009, I contacted Vonage to Change one of our numbers for a new Magazine we were going to publish. I was given 43*-6*4-43**. I had that number printed on everything in the magazine, business cards, and made a $14,000 advertising agreement for the next 8 months with a radio station. Part of the agreement was we would get a full page ad in the radio stations once a year publication which goes out to 6700 CEO and Business owners in our area; it was to be printed in July. At first the number went to some guys voice mail, Vonage told me to give it 24 to 48 hours, I did.

It worked for a few days. We went out of town for a week and I called to check my messages much to my surprise I get "You have reached the rejection hotline...." OMG, you have got to be kidding me!! I called Vonage and was told I would have to reset the Vonage device, hello, I am out of town, can't very well do that. The said they would try and fix it. The CSR even heard and recorded the message. They did get it fixed a day later. By now our FIRST issue has been printed and distributed and the ad for the annual publication has gone to print. The phone was not ringing though.

I was working from home and went to check the voice mail and when I called the business number I get some girl voice mail with every other word being any other cuss words you can think of. I was horrified and thinking what are people thinking when they call us to get information on our magazine!! Once again I called Vonage and the CSR heard and recorded it again. This time I was told I would have to change my number. I didn't want to do that, all the printing we had done etc. They once again said they would fix it. They did for about 2 days. This last time when you called the number you would get Spanish music and someone speaking Spanish.

On 09/24/09, we tried calling Patrik all day again and leaving message after message after message. He was suppose to be giving us the tracking number and the check number. Guess what we never heard from him, imagine that!
On 9/25/09, after calling him all day again and leaving messages, he finally returns a call and gives me a tracking number and said it might go out today but if today on Monday. Well anybody can go and print an air bill and get a tracking number, we are not stupid! He did not even have the check from the finance department yet, so there again he lied!!

So here it is 09/30/09, still waiting on the check. I have filed a complaint with the FCC, BBB, attorney general's office of New Jersey, contacted an attorney here in Texas and I will make this my mission in life to see this company pay for what they have done and all the frustration they have caused me.

1) a lot my calls wouldnt go through would ring 1 time then stop if it did go though couldn't understand people on the other end.

it would be $39.00

However later
when I called to get an return address
for my modem I was rudely told it would be 105.31 like this wasnt the first time it happened. I mentioned this was Vonage's mistake then and because of this and other problems with my phone service Vonage be held accountable
They said no way cannot correct problem

will disconnect your service today!

I had Vonage for one year hoping to save money. The connections were poor and international cell phone connections quite difficult or impossible to establish. As a result, I switched to Cox in July 2009. Vonage took over two weeks to release my number and claims that my phone service with them is still open. In addition, they are billing me for services I did not use since July. They have no real mail address and are extremely hard to contact with any service issues.

I selected vonage phone company for the economical price that offered a $24 per month as of yet,.

That has not been the case every month I receive a bill over the cost of what you originally promote the service at a rate of $24 a month but every month my bill is over $35 now with wrong with this picture,?.

well to i have to go to a internet service were they sell international service to make my call but I have to get there with a taxi at cost of $3.00 per trip each time a must make a call. ps my plan was 39.99 plus tax the swict me to the so call worl plan with a cast of 24.95 per month. tell me why is plan car worl plan when it don't have panama colombia Ecuador Peru ect

called customer service numerous times no one speaks english and always tried to sell me more stuff. could not cancel it online where I purchased it but had to stay on the phone for over 2 hours while I got shifted from one person to another.

I was signed up with Vonage a few months back after having left Comcast. My phone service has been terrible since day 1. I tried contacting the company with the hopes of finding a reason and resolution to my phone problems: Both parties hear their voice echoed, Outgoing calls aren't completed, Static on the line, Voices sound like robots, Can't hear the other party, Dropped calls

The response from their Technical Support person was that Verizon (my new FiOS internet provider) was to blame and there was nothiong Vonage could do about it. They didn't even try anything else to trouble shoot it. I told the rep that I would be cancelling service as soon as I returned from vacation and they said "OK. Sorry to see you go."

Now, it took another 2 weeks to get the number from Vonage to Verizon. It was completed on the morning of 9/21/09. I called Vonage to close my account and was told they would charge me a $39.99 disconnection fee plus $33.20 for the current month (only 4 days into it!) plus $79.99 for their adapter. I told them I shouldn't have to pay any of it because they never provided me with the quality of service they promised. They dropped the total to $60.32 and told me they couldn't do anymore than that. I protested this and they gave me the number for their corporate office and said I would need to dispute the rest with them.

They just returned my call, 9/22/09 11:30 AM EST, and said they would drop it to $39.99 for the disconnection fee and would not do anything beyond that. I don't see how a company can be so corrupt. They didn't even try to fix this issue when I called about it and now they want more money.

I signed up for Vonage July 2008. In May of 2009 I moved into a home that already had phone service so I no longer needed to pay for something I didn't need. When I called Vonage, I was told I would be charged a 39.99 disconection fee and some rebate fee if I canceled before my one year anniversery and was advised to downgrade to the 9.99 a month package and just wait until July to cancel my account so that I would not be charged any fees. I agreed to do this so I wouldn't be charge a hundred and something dollars. It is now Septemeber, after my one year anniversery and I called to disconnect my service. Now I am being told that I have to wait another year if I don't want to be charged a disconection fee, when I was told I wouldn't be charged ANY fees after one year. Of course, I can't find the ORIGINAL terms of conditions for when I signed up, because they recently changed them!

Signed up for Vonage 9/18/08 with a 1 year contract, after a year was the worst phone service I ever had and 20% rate increases over 10 months (remember their commercials about the phone co. rate increases "but not with Vonage" haha.

I called to cancel and was told I had to do this n 9/18/09 or I would have to pay early termination fees, plus 49.99 rebate back on the adapter plus disconnect fees, sold my home on 9/4/09 and waited until 9/18/09 so as to say 100.00 + in fees and right after I hung up the phone with the worst customer service broken English speaking person I eve encountered I logged onto my credit card account and they immediately billed my card for charges I wasn't to be billed for, I filed a dispute with my credit card company, a complaint with the Federal Trade Commission and now this.

I canceled Vonage Service in May after one year. I had prepaid the entire year prior to get a better rate (19.99 per month vs 24.99). After a year, I canceled and switch carriers taking my number with me. Vonage kept sending me bills for the next year, which I ignored having already canceled the account. The next thing I get a letter from a collection agency trying to collect 329.03 from me.

I called Vonage customer service and got the run around. The customer service person admitted that Vonage was in error, but said she was not able to correct my account. I asked to speak with a supervisor and was told that the charges were wrong. They put me on hold for over thirty minutes.

Finally, I hung up and called back. Same story. They said they would call me back, but I haven't heard anything and I still have the 329.03 balance showing on my online statement. Time wasted on the phone more than two hours. Possible credit report damage. Harassment from RMS Collections.

I have never been connected to Vonage services yet they have charged my bank for services rendered for 10 months & given my information to third parties who have done same. I have made repeated phone calls as has my bank & they do nothing. They are now threatening my credit.

I have called customer service and told them that i am not using the service for long time and now want to close this service.They were asking me to go for some cheaper plan that will cost me less.

I told them that i am not using it so i do not want to use the service and please disconnect my service.

After that i thought it is disconnected and now i found they are still taking the money from my account for more than 15 months.

That cost me more than 150.00 till now.

Activated service with Vonage. Tried to cancel service after two weeks because of multiple problems with the phone service: the same phone No. had been issued to us and to another vonage customer, the line was down most of the time, customer service people could not resolve the problems (some cust. people could hardly speak English).

They refused to close the account, but, continued to access our final institution, withdrawing funds without our approval. We had to close the account to stop them from taking more money out of the account. Vonage took over $400,oo and as of this date they still refuse to return it.

Vonage took funds out of our account for service that was never provided. We spend time and money transferring messages (doctor calls, hospital calls) to the other vonage customer after they issued identical phone nos. to us.

I have lost a total of $200. Even though I faxed over documentation that shows I should of never been charged those fees because these conditions were not described to me at the time I signed up.

Upon signing up for the phone service, there was a special promotion that they had going on, the first 3 months for 9.95 and 24.99 after with waived activation fee. The package included unlimited local & long distance in the U.S.A, Canada, Puerto Rico, and 5 countries in Europe. Went through the information with the male representative I spoke to, told me that if I canceled before 30 days I would be refunded my money, if I can cancel after the 30 days then I would be charged a 35.99 cancellation fee, and I would have to send the device back and if I failed to do so then I would be charged a fee for the Vonage Router. Which I agreed to, I was also told by the representative that all I was going to be charged for that day was the shipping and handling of the Vonage device (router).

Come to find out I was charged for the shipping & handling as well as the first months bill after I asked the male representative 3 times what I was going to be charged for before giving him my credit card number. I also asked the male representative if I could pay my bill online since I wasn't home all the time to keep track of things and he told me yes. What he failed to mention was that was indeed my only way of paying my bill by having the company take the money out of my account each month at their convenience. I did not find this out until after the first month went by and I was wondering how come I haven't received anything from Vonage in the mail as far as a billing statement, I gave their company a phone call an that is when I was informed of this information. I shared my concerns with the representative that I can not always be positive that the money will be in the account for the company to take at their convenience verses mine. I asked to speak to a supervisor and was told that the supervisor was at lunch and would give me a call back. I never received that phone call.

I left to go out of town and when I returned I call the company back again to try and resolve this issue, while at the same time trying my best to make the funds available so the company could get their money, as well as keep my bank account from being over drafted and being charged a fee by the bank. I left town once again with this issue unresolved. When I returned home again I tried calling the company back again, this time to turn off the phone because I had the issue of the company taking the money out of my account every month. Didn't get the phone turned off because the representative I spoke to was having issues verifying my account. About 1 week later when I have all possible information needed to verify my account I call back to once again to cancel the service. I explained to the representative why I was canceling the service and how I was lied to about the things that I was being charged for in the beginning as well as how it's inconvenient for me as far as the payment option(s) with the Vonage company. As I was canceling the service the representative was telling me everything that I was going to be charged for as far as the cancellation fees goes. Come to find out that not only is there a 35.99 cancellation fee but as well as a 70.00 rebate fee for the Vonage router & about 8.00 in tax.

I then informed the female representative that I was speaking to that I was not told about this 70.00 rebate fee and had I known that, I wouldn't have signed up for the phone service as well as had I known that my only option to pay my phone bill was by the company taking the money out of my account each month. She apologized and told me there was nothing she could do. I asked to speak to a supervisor and I was put on hold and sat on hold for 20-30 minutes waiting to talk to a supervisor. I immediately called back and told the other female representative I spoke to what happen and how I was on hold for so long. The representative put me on hold once again to find a supervisor for me and told me that the supervisor was busy with another customer and that call would take anywhere between 20-30 minutes as well as there were 2 other calls ahead of mine. I thanked the representative and hung up. I attempted to contact the corporate office, every time I punched in a number to get a hold of someone from their directory I was either told by a recording that the number I reached was no longer in service or there is no one there by that name. I finally got a hold of the receptionist who forwarded me to someone's voice mail, so I left them a message and a gentleman from the corporate office called me back.

I told him about the issue I had about being lied to in the beginning of this as far as what I was being charged for as well as how the male representative I spoke to did not tell me about the 70.00 rebate fee for the Vonage router and once again the payment option(s) that the company has. The male representative from the corporate office told me as far as the 70.00 rebate fee goes that is included in the cancellation fee and I could have looked it up online. I told the male representative from the corporate office that not only did I not have a computer in front of me the time of the set up but also that his representative still failed to tell me the accurate cost of the cancellation fee. And he also told me there was nothing else he could do besides credit me back the 9.95 I was charged in the beginning.

Signed up for service in July 09. Actually received on August 09. Phone calls dropping, reset system over & over. Cancel in August 09. Vonage charged $140 cancellation fee to bank account.

I went to Walmart and bought the Vonage adapter. The box said that I would get refunded the cost of the adapter. I called over the phone to ask Sales folks a question before I signed up online . The sales girl talked me into signing up over the phone and she promised me that I would get the cost of my adapter refunded through customer service. She insisted several times that customer service would refund me my money whether I signed up over the phone or online. When I went to customer service they said that the only way I was going to be able to get the refund for the adapter if I had signed up online. They refused to refund as the box was already activated by the sales rep over the phone. They would then not cancel right away and wanted me to call back another number next day. What a nightmare.

They are a very sneaky company and with all the competition, I am sure that they will be soon out of business. I wouldn't even mind calling back, except that I was on the phone a good 20 minutes declining all of their offers. i spoke to the supervisor G. Rosendale 23829. who was extremely rude.

I just cancelled vonage after a year and a half with them. I do not use my home phone and did not need it any longer. They cancelled the service and went on to explain that they would need to charge a $39.99 termination fee because I was cancelling less than 2 years. I pointed out that their terms of service of their website states that termination fees would only be charged for accounts cancelled before one year of service. They said that was only for accounts after May 2009 (although it says nothing about that in the terms of service). Ridiculous!

On July 22 2009 I called Vonage so I can get home phone service. I couldn't get a dial tone so I emailed Vonage (I didn't have a phone to call them) on July 27 2009. I got in touch with my landlord to make sure there wasn't a line problem from the house and it was confirmed that everything was fine. Again on August 4 2009 I emailed Vonage and still did not get a response on what i should do.

On August 27 2009 I email Vonage and what do you know. Within 6hrs i get a response. Oh I get it, I am no longer within the grace period.

I spoke with Mathew (employee number 27355) and he told me that he is the supervisor in the Account Management Department. He claims that he didn't get the emails i sent Vonage within the grace period. I told him that's fine (knowing that the emails are in front of me and that i can forward it to Vonage). Mathew insists that if the emails are not in front of him at that time that forwarding an email that i sent could not change anything.

I did not know that i would have to already have an internet service provider prior to receiving service from Vonage. If a rep from Vonage would have just responded at the appropriate time, then i would've sent the equipment back within the grace period.

I encourage anyone that is thinking about getting service from Vonage to think twice. Vonage does not value their customers and their employees are just a mirror of upper management. I have not incurred or registered a minute of service and Vonage believes their entitled to over a hundred dollars.

Vonage is illegaly practicing business by the means of deceiving their customers and intentionally bypass the grace period so that customers can lose out on the money prior to services incurred. As well as a disconnection fee. They have no ethics and I believe that action should be taken by the Better Business Bureau, Consumer Affairs, or any agency that works for bringing justice so that Americans can trust doing business with Corporate giants.

I was told by phone when tVonage solicited me that that they would cancel my current phone service provider for me and the did not and I ended up with two bills. I was told I could cancel at any time. well, I was charged a disconnection fee. It was not disclosed to me and there was no way around it. The people that worked with Vonage even agreed that it was not right but was out of their hands. This company does terrible business!!

I signed up for vonage on 8/3/09 for $33.40. I received the machine approx 5-10 later. I cancelled the acct. an hour after i tried hooking up their device. I received info for return and they were to refund my money. they went into my account unauthorized and stole $42.79 for what i don't know,they were already paid and another bill wasn't due for 30 days. i was entitled to a full refund if i didn't like the product. they owe $76.19 + $35 in over draft fees so far. they had no right to go into my account.

Sept.2008 I signed up with Vonage. I was told by Vonage that Vonage is compatible with my ISP "Clearwire". I was told that I can still use my fax, and use my computer without interrupting phone use. Shortly into my service with them I started encountering problems. I called their tech support and was told to reboot (unplug the Vonage device for 3 seconds). This did not remedy the problem(s).

The problems I encountered were: having to unplug and replug the Vonage modem (reboot) almost daily, static,echo,blank spaces,dropped calls on almost every call. I never was able to use my fax. Weather, vehicles driving by, time of day all effected call clarity.It was extremely daunting to call customer service at Vonage as the wait times were up to an hour, and many of the reps have very broken English. So I just lived with it for a time, and little by little people stopped calling me.At one point I did get fed up and looked into getting my old phone carrier back but they could not 'port' my same phone number back, I'd have to get a different phone number. Recently I was able to make arrangements with At&t to port my same phone number and transfer service back to them.

Today 8-21-09 I called Vonage to disconnect my service. After a VERY long wait, I spoke with a rep for a surprisingly long time; the reason why it was taking so long is that he was pushing me to stay with Vonage. Not just suggesting, but getting very pushy. And then throwing in that there would be a substantial termination fee $79.99.I explained to him that I felt that the circumstances were out of my control and didn't feel it was fair to incur a termination fee. I asked to speak to a supervisor - more waiting. I repeated my situation and without hesitation she said if I cancelled today there would be a $110 charge. No if's and's or butt's about it. No sooner had I disconnected the call and boom, the funds were being withdrawn from my bank account (rather sneaky). I'd really like my $110 back.

In the simplest of terms, Vonage is a company that should be punished for what they are doing to consumers. They are in fact stealing money from hardworking consumers by promising to provide a product and failing at its successful initial implementation. I am the consumer that has experienced this first hand and have documented the following:

Grand total: $281.42

In our attempt to make the system work and as we attempted to cancel their service with us, we experienced after 20-30 minute intervals where customer service made a practice of repeated hang-ups several times from a Vonage remote location overseas. They then continued to bill us for a product that was never successfully installed or operational from the beginning.

Five months after we cancelled our banks debit card allowing their automated debits to continue, they file a collection notice from Penn Credit Corporation and are now invested in pursuing a mark against our credit rating. THIS IS VERY WRONG AND THEY MUST BE MADE ACCCOUNTABLE; AT THE VERY LEAST EXPOSED, SO THAT OTHER HONEST CITIZENS AREN'T SUCKED INTO THIS BLACK HOLE!

The customer service people hung up on me once and made notes that I was angry and yelling at them and hung up on them. I was angry! They couldn't patch me to a department head cause they were in a "meeting" Yeah ok we have all heard that! So now it has gone unresolved they could have saved alot of trouble by at least meeting me with a refund of the one month that they charged me for while my number was with Comcast.

I am retired man who received on June 6th, 2009 an unsolicited phone call from a Vonage saleperson who talked me into accepting Vonage service. He said that I could cancel within 31 days for a full refund.

I called near the end of the 31 dsy to get instructions for returning the unopened box containing the unused router. The Vonage service person asked for a PIN that I could not recall, having never used the service. I was told that they could not providce a routing number for the return of the router without this number. I provided the Vonage assigned telephone number and my email address but she still refused to provide return instructions.

In the interim Vonage started billing me for a service I was not using and had tried in vain to cancel. They frustrated my efforts to cancel the service.

I received several email from Vonage demanding payment of monthly service fees for a service I was not using.

On Friday 14th of August, I finally got through to an accounts manager name Gail. I provided my name and Vonage telephone number to her and she was able to pull up my account. She siad she pull assist me in cancelling the service.

After a rather lengthy process, she said she was ready to hit the key to cancel my service but I would automatically be charged $117.69 for the router and for the cancellation fee. I said I did not need or had ever used the router and would return it. She said they did not want it back. Basically Vonage has ripped me off for $117.69 dollars for a router I do not need and have never used and to cancel a service I have never accessed. If this is not an illegal business pracitce, it ought to be! I have called the FCC to register a compliant against Vonage.

I called to cancel my service today and got debited on my account minutes after I called. I WILL NEVER DO BUSINESS WITH VONAGE AGAIN. Today they just didn't loose a good customer (pays my monthly bill on time) referred 5 more customer since 2007 but I will make sure they keep loosing more.

When i took up the service, no one told me about these restrictions of minutes. They sold me an unlimited service and now they want to charge for service that have not been provided. PLEASE HELP! The charges may not amount to much but i make very little money so it is a big deal for me. please help me cancel these services.

We signed up fo vonage phone service in Nov. 08 for our home, and in Jan. 09 put that on vacation & ordered a new line to be used in Mexico with a soft phone. When we came home in early May 09 from Mexico we canceled that Mexico line. It was never cancelled, Vonage wouldn't stop billing us for ths service and we paid through today, August 10th 09. We have not been reemburst for the device that we sent back as yet, and have been charged disconnect fees for both accounts, and no $$ back for the soft phone because it's besn less than one yr. but we were never told that up front. No matter who you talk to they will not help resolve anything, they just keep adding on other reasons for why you will not get your $$ back.

My fiance gave a vonage rep my card info to, as the rep explained,start the account.Needless to say, they started an automatic deduction system immediately.The equipment actually inhibeted the effectiveness of the high speed internet service I pay for already.I cant evfen get Vonage to send me any info as to where they want their equipment sent.

Vonage has withdrawn funds from my account for over 4 months.This is even as I have repestedly asked them to stop and where do they want their equipment.My account is now in a negative balance,Ive had to cancel my debit card,The credit union wants payment to bring my account back to good standing.

Signed up for Vonage on January 9, 2009. They sent me a refurbished V terminal to connect to their service. On July 31, 2009 I decided to cancel because I did not need the service any longer and frankly could not see the $36 a month I was paying for a service I did not use. I knew I would be charged a $39.99 cancellation fee because I did not keep the service for 2 years (ridiculous considering this is an internet phone service). I then got charged $79.99 for the refurbished equipment. This is the same price as the new equipment. Actually the equipment is not only &69.99 in stores now. I then asked the rep if I could sell the equipment to someone else and they could use it. She informed me that no one else can use this equipment because it is attached to my account. Well, this is not going to be used in my home, because after the treatment and the way I was talked too by the rep the first time I called (she was actually laughing at me and condescending) a couple of days earlier, I would never use this service again. I will actually not recommend this service to friends and family. I guess the equipment will just have to go in the trash.

I called 2 weeks early to pre-schedule cancellation of service. I no longer needed the service as of Aug 1 2009. The rep said that they dont do pre-scheduled disconnects and I should call the day I no longer needed it (July 31). I did call that day to cancel and was told i would not get my monthly charge for August (which they billed on the 30th) back because I should have known to cancel before they billed. The supervisor was demeaning and combative and said I should have known about this and that is was too bad. They have stolen $180 dollars for service they dont have to provide and they KNEW IT!!! They are common thieves and I hope they go out of business soon. How unethical can you get. Pure con artist business. Is this what you call laissez faire business? They should be ashamed.

I already have one dispute against Vonage on another line I used to have and this is my second nasty experience with them. Within seconds of my call to disconnect my service, they charged my credit card for the cancelation fee. Unethical company.

In December of 2007 I signed up for Vonage home phone service. The service worked fine while I had it and didn't foresee any problems in the future, but boy was I wrong. In September of 2008, I relocated to another state and did not have a home phone. In December of 2008, I contacted Vonage to cancel my service as I did not have a need for a home phone as I use my cell phone for any communication. The sales representative on the phone asked why I was cancellling my service and I told him that I did not use a home phone, he then aske me about my internet service and I told him that I was not interested in their internet services. He then stated that he will offer me a free 2-month trial and I told him at that time that I was not interested (why would I be since I didn't have a home phone?).

He tried to be persistent, but I made it extremely clear that I was not interested and I did not want any additional monies charged to my credit card. He relented and stated that my account was now closed and no further charges would occur. That was initially to my satisfaction. In July of 2009, I was checking my account balance and noticed that Vonage had charged me $167.71 for phone services that I CANCELLED and did not utilize and I was very upset.

I called Vonage (each time I called Vonage, they refused to give me their name stating that they were not allowed to give out that information) and spoke to an rep and he stated that he does show that the account was disconnected, so when I asked him about my refund, he stated that he did not handle that request and transferred me to account management. When I explained to the account manager about my problem, I was told that there was nothing that I could do to get my money back and that she would not assist me further. She then stated that she had proof that I accepted the 2-month trial offer and I asked her to show that proof to me as I know that I didn't and she then stated to me that she could not provide that proof to me as it is 'company property'. Ain't that a hoot, you have proof that I agreed to something, but yet cannot produce that proof citing 'company property'?? She stated yes.

Naturally, there was somewhat of a heated exchanged, I was appalled at her rudeness and lack of customer service training. I asked her what kind of proof did they have that I accepted the offer and she stated that they have me on tape, so again, I asked her to replay the tape so that I could hear for myself, what I supposedly agreed to. Again, she cited 'company property'.

I then asked to speak to the manager and after being on hold for about 20 minutes a person named 'Natalie' came on the line and was already defensive. I asked her about 20 times to show me the proof that I accepted the offer and she cited the same 'company property' statement. I told her that I felt that this company were fraudulent in their practices and will implode in a matter of months. I called her a thief for stealing my money and I told her that I pray that they same thing happens to her and she meets up with someone just like her and she receives NO COMPENSATION.

Because of this company, I now have to change all of my account information as when I went on the website to try to 'update' payment information (truly to delete it all) surprisingly, I was not able to access that portion of the website. They have truly made me soured on the sales techniques and whatever happens to the company in the end will be for the good of everybody. I was truly surprised at the number of similar complaints. Vonage charged my bank account $167.71 plus $33.00 in overdraft fees from my bank.

Vonage and there suprise disconnect fee of $39.99. I have been a customer for 18 months and stopped my service, today. They never informed me about the fee - only about a one year committment to pay for their router. Well I've done that and now, all of the sudden, it's a two year committment - or I have to pay this fee. How ridiculus! I have noticed at least 3 class action lawsuits, against Vonage, over this issue. What an unethical company. I've also noticed they have changed their committment to one year, but only for accounts opened after May 29!

I ordered the service and in two days realized it was messing up my computer so I called and they gave me an address to return the phone which I did. They contacted me to confirm they got the phone. Then I made a mistake. I assumed that since they had my phone which I had never used that it was over. I didn't realize until several months later they were still taking money from my credit card account. When I contacted them I was told that since I didn't call and cancel I was liable. When I pointed that their own records show that I never used the phone they said it didn't matter. My warning is to make sure you call and cancel and don't just send the phone back. Ordinarily I would call but since I had returened thae phone I thought that would surfice. Be sure you call if you cancel

I called Vonage last Friday, 7-10-09, to cancel service. I checked my online bank account today, 7-15-09, and a payment was drawn. I just contacted them again about the cancellation and they have no record of me calling. When trying to cancel today I'm being told that since the payment has been put through that it can't be refunded. My answer to them is that the payment is pending through my bank and that it can be stopped on their end. They refuse to stop the payment or refund for services not rendered.

Almost a year ago, I tried canceling my Vonage service due to poor reception, dropped calls, etc. Each time I called I was either left on hold for over 30 minutes and then about the same time every time, the call would disconnect or I would talk to a representative who would say I was canceled when indeed, I was not. They kept charging me and charging me. Finally, believe it or not, I called tech support because they would actually answer and talked to a nice man who personally called customer service and had my service disconnected with apologies. I never asked for my money back. I was just glad the nightmare was over. Then last Friday, I got a call from a collection agency for $29.99 from guess who, Vonage. I refused to pay it so they said I would have it posted to my credit score. If you check the blogs, Vonage is a total scamming rip off company. How are they getting away with this?

I canceled my service a year and 1/2 into the service because of the quality. I repeatedly called and complained and their solutions were failed technical support and monthly service credits. After realizing the service was a waste of money, I canceled. Can they charge me a cancellation fee? I canceled in June and they billed me for July of which I did not have service. After speaking to about 4 different reps, I was credited for the month of July, but they tried to debit my bank account 2 times which didn't have the funds to cover so I have 2 overdrawn fees. Will I be able to request reimbursement for the overdrawn fees based on the funds should have never been attempted? I need help. I already tried to resolve with the company but they want to me to restore service and they can give me an account credit for the amount, which is not beneficial if I can't use the phone.

I signed up for Vonage on June 19th, 2009. I was told that when I signed up it was $24.99/mth however they would waive the first month fee and then when I got my equipment set up I could simply call back or get on to their website and switch to a $9.99/mth rate because I was only using it for a fax line. When I called to switch the rate on July 6th, 2009 at appx 9:45pm I was informed that this was incorrect and I would have to pay $24.99/mth. I asked to speak with a supervisor and I was told that I would have to call back the next day during normal business hours and speak with someone in the account management department.

I called back on July 7th @ 12:22pm and spoke to a rep who informed me that I could pay $12.99/mth which is their lowest basic plan. I told them it was too late and I wanted to cancel my account. I was then transferred to the accounts management department. I asked to speak with a manager and they put me on hold for a long period of time, they would come back on line every few minutes to tell me they were "transferring me now" or they were "waiting for their supervisor to become available" - I was on the phone for 33:57 minutes before I had to hang up out of frustration because not only was I wasting my cell phone minutes but I was also supposed to be working.

I called back again today July 8th, 2009 @ 6:08pm and spoke with another rep (keep in mind that each time I speak to a new rep they ask me over and over again why I want to cancel so I have to go over the whole ordeal multiple times). Again I was transferred to the accounts management department (this rep called it the cancellation department) where I spoke with yet ANOTHER rep who I told the entire story to AGAIN. This rep told me that there WAS a $9.99 basic rate that they could switch me to and that only reps in the Account Management department are authorized to give this rate. I said, "no it's too late please cancel my account."

At this point they informed me that I would have to pay a temporary cancellation fee of $42.39 and it would be reimbursed when they receive my equipment. I told them that was unacceptable and I would not pay it but they wouldn't process the cancellation any further unless I accepted the terms. They flat out asked me if I accepted the cancellation terms - "I told them that I accept them cancelling my account but I DO NOT accept them charging me a $42.39 temporary cancellation fee." I was never informed that there would be such a fee. I was informed that if I cancelled before 1 year was up after the 30 day money back guarantee period that they would charge me $39.95.

They gave me a RETURN AUTHORIZATION NUMBER that I need to ship back with my equipment - that # is L6A8S1AS4. I am required to return the equipment within 14 days or I will not receive the refund. I am nervous that these people have my credit card information and that they can simply charge my account whatever they feel like without any consequences.

I paid for a year of vonage ahead of time, but I am moving overseas so I wanted to cancel the service one week before the end of my year. They said they had to charge me an early cancellation fee. Why? I already paid for that time. Then they said to avoid the early cancellation fee to call back exactly on July 15th. If I didn't they would charge me for another whole year on July 16th and charge me another fee to cancel for this next year early.

I called once before, and they said I could cancel at anytime since I already had paid for the service. The conversation above was my second conversation. It just seems like a scam to get money from me. If you have already paid for a service, you should not have to keep it. I did not ask or my money back. It's a hassle to keep calling.

Ordered Vonage - never could get it to work. Called to cancel and was told I would have to pay for the 'free' equipment ($80) and THEN I could cancel. BEWARE - make sure are aware upfront of the consequences of 'trying out' the service.

Vonage has taken money out of my account after they have been told to stop. It has caused me over draft fees and vonage has said per their terms and conditions that they are not responsible for their error. I have been waiting on a supervisor to call me back regarding this matter.

They charged me for service they knew they could not provide; after six weeks of struggling with different devices, I was told today that no wonder I don't get service...their adapters don't work with a Verizon Air Card, which is what I have and what I explained I had at the beginning of this herrendous ordeal. I have been charged service fees, shipping fees, and now an early cancellation fee for a service that never worked, to the tune of over $100.00

I inquired into Vonage phone service. I was not sure if I had internet service - the Vonage rep put me on hold - came back on the line & said I did. They signed me up for service, charged a fee & mailed a modem to me & started drafting $36.65 from my bank account monthly. Their service did not work as I did not have nor never had internet service. When I called to stop service I was told they needed money to give me the return address & would not stop services unless I paid the fee for the return address. After several calls - asking for a supervisor I got nowhere with them -

They have been drafting my account since late October of 2008. I was sold this product under false pretenses never knowing that it would not work. The Vonage rep knew this when he took my banking information. I have sent a letter to this company - waiting for a response.

I explained the situation and that I would not pay a disconnect fee. Asked them not to charge my card until this was resolved. Upon hanging up immediately received an email stating I was charged a disconnect fee. I called back and talked to customer service, informed I would need to mail my complaint to Customer Care to dispute this and there was nothing she could do. Horrible customer service. Will never use them in the future or recommend their service to anyone.

Phone contact to Vonage customer service on 6/29/09 to inquire about reducing my monthly bill, I was informed that I had been paying double the amount for the service I received as I was paying for two lines.

Initially when I began service from Vonage in Jan 2007 I was informed that I needed to pay for two lines in order to meet my request to retain my original number that I had used for many years. [Vonage assigned a new number in place of my old number and it was necessary for me to pay for two lines in order to have their service].

The representative informed me yesterday that as of about 18 months ago, Vonage no longer required customers to retain two lines in order to keep their original line and apologized for not informing me of this change. He did change my service so that I now will pay for only one line. I never used the Vonage line since I have had their service.

Since we are moving to Denver we tried to disconnect our phone service, well apparently when you sigh up for vonage is a year contract, information that they dont disclose when you sign up. of course I asked to speak to a supervisor since I was never given this information when I signed up back in February 09, after 25 min of waiting and a lot of argument with the customer service rep she finally transferred me to Mr. Leo R a vonage supervisor in the Philippines "aka policy guru" who told me " we cannot tell customer that there is a cancellation fee because they will not sign up for our service and it takes to much time to explain" It was too much for me to handle I dont have the patient so after 10 min of argument with the policy guru ( I call him that because that's all he does read a script about their SCAM POLICIES) I gave the phone to Rich who spent another 20-30 min talking to this jerk but it was not taking us anywhere so Rich asked him for their corporate phone number, but the policy guru said he was not allow to disclose their corporate info!!!!!!!!!!!!!...

to make the story short a couple of min later I received an email from vonage saying that my account has been cancelled and that my credit card has been charged for $120 . Since then I have attempted to reach vonage's corporate office or the complaint department in the USA many times with no luck I can't get a live person. SO PLEASE THINK TWICE BEFORE YOU USE VONAGE. Vonage is your worst nightmare, customer service is rude and their business practices are questionable. After all this I google customer complaints vonages and found pages and pages of customers complaints with the same issue, so is just a matter of time until they go down, I hope.

Callcelling Vonage Service is Difficulties.

I requested Vonage to dissconnet my service and sent a letter with the equipment when I return it (2007). However, Vonage has been making withdrawls from my account that I closed as of June 29, 2009. The service is still on going as of today when I talked to the billing, and customer service, management again to STOP/CLOSE this account. I looked online at my bank account and Vonage had taken out $202.68 (June 29) for payments.

After talking with them for one hour and I kept asking to them to close this account! I was told I would have to pay additional $84.00 dollors to "disconnect" and other charges that added up to another $296.00 dollars because breaking contract 2 years agreement. All monies taken from me is for payment off of my "Saving" account. "She stated that the FCC requires her to call back on the date of closure to close account. This has expired I again informed her to remove my name, card, address, from their billing system "she said nothing". While I explained over and over again I did not want to renew, change plans, I wanted to cancel my Subscription.

I hope other customer, new customer NEVER signed up with Vonage, this is a very bad expreience for me. This company should change a few things.

I have had Vonage for my phone service for almost two years now. I called to disconnect my service to try to save money and was informed that I would have to pay a disconnection fee of $44.00 because we hadn't had them for two years and supposedly signed a contract. When I asked for a copy of the contract I supposedly signed, she said agreeing to their terms and conditions was the same as signing a contract. I don't remember anything about a disconnection fee and either does my husband. I know if I seen that I wouldn't have signed up with them.

I went online to place a complaint to warn other consumers and found that there are many many people all complaining about the same issue. Some even said they were charged $80.00 for the epuipment that is suppose to be free. It is only free as long as you are their customer. As soon as you try to leave them they charge you for it instead of just requesting it back like other companies do. They are scamming people and it isn't right!

I have been pressured into waiting until September 20 before I cancel their service, but somehow I think they will pull something else. I am trying to save money and not get ripped off. I no longer need their service and should be able to disconnect if I so choose. I never heard of anything like this accept cell phone companies charging fees for disconntinueing services before a contract is up. I didn't sign any contract and this is the first time I heard of their supposed contract.

I hope people search for complaints on this company before they regret signing up with them. Once you do, you have a hard time getting rid of them, and lose more money than you thought you were going to save. After this experience I will no longer give out my charge card information for services or products because there is so much scamming going on you just don't know who to trust anymore. How convenient for them that you can't just send a check to pay your bill. You have to give them a charge card number in order to do business with them. That way you can't refuse the bogus charges they hit you with later. They just charge it without your consent.

I hope this information has helped others to not get ripped off by Vonage. Unless you want trouble when you decide to change service, want to lose the $44.00 disconnection fee, and pay for the equipment which is suppose to be free ($80.00), then I wouldn't use them. I have done my part and tried to warn people.

I called on June 17th to cancel my account. I was on the phone over 30 minutes while I explained over and over again that I did NOT want to renew my service, I did NOT want to change plans, I just wanted to cancel my subscription. When the account was FINALLY cancelled the girl told me there would be a $39 disconnection fee. I informed her that I would NOT be paying that fee, as the contract states that fees must only be paid if the account has been in existence less than 1 year. I've had my account since 2006. Later that day I got an email saying that Vonage had tried to CHARGE me an additional $159. I called and was assured the email was automatic, but that I was not charged any amount at all and that my account had, indeed, been cancelled.

Then, today (June 24th) I got two emails saying Vonage was trying once again to charge me the $310 for my annual renewal. I called again, this time explaining that every time they attempt to charge my account (which is currently a secondary account and therefore has no money in it) is charged with an overdraft fee (now totaling $90). I was informed that the CSR would not be able to authorize a refund of the overdraft fees.

I asked to speak with a supervisor, who suggested I make a 3-way call between Vonage, myself, and the bank to allow her to explain to the bank why they were charging my account. I do not have 3-way calling on my phone, so I refused to do this, at which point I was told there were no other solutions. Then I got a lecture about how I should have called to cancel my account BEFORE they charged me. I tried to explain that I DID cancel the account, but Vonage was continuing to try to charge me for service I no longer subscribed to, but kept getting the same, "I'm sorry to hear that." Vonage neither cares that they've cost me $90, nor do they intend to do anything to get my money back for me.

Vonage service cancelation was delayed due to Vonage failing to promptly return my telephone number to AT&T. Subsequently the Vonage modum was returned via FedEx Ground and delivered to Lakewoo, NJ on June 23, 2009 as directed. Therefore I should not be charged anything by Vonage. Overall, my service was very unsatisfactory.

about the other rules so I can understand it better. She was very nice and helpful I told her I will refer my cousin since then she kept calling me for my cousin to sign up.

Finally my cousin signed up on 6/9/09 she got 2 lines. Summer gave me another 4 months free now I have the total of 10 months free and told me that my cousins will pay the same amount I will pay and she got 4 months free. I will have a bill on the 11th cycle. I received the 2 vonage device 1 for the philippines and 1 for me in America. I have my husband take care the device for me he hooked the device for Philippines (#1404).

I called customer service on 6/19/09 around 1:00 pm I did'nt get the person's name I asked if its okay that we installed the wrong device (#1404) he said its okay he will merge the account? He was telling me it will be 1 account and I have to go online and fix something or edit something? Since I signed up I have'nt got a chance to really read everything and edit I got some
confirmation in the email but I had no idea what is happening to my account. I was talking to my cousin and she told the Vonage called her and told her some reason? I told her I will call the vonage but 1st I sent the other box to the Philippines on 6/20/09 which I should not do that.
I called customer service care on 6/21/09 around 1 pm?

I didnt get the person's name I asked her to verify my account she said she saw the 2 months free for referring a friend I told her no I should have 10 months free total then I asked to verify the amount monthly she said $24.99 each line I was really suprised I told her about what was Summer offered me. She said the account is merged and its changed the other? is voided or cancelled? and there's nothing she can do.

The person I spoke on 6/19/09 messed up my account. I called back the same day in the evening around 8 pm? I spoke with Nicola and she told me the same thing. I told them I have to cancell this. They told I have to call the account management Mon-Fri 9 am to 5 pm Eastern time. I called on 6/22 around 12:35 pm 1st person I didnt get the name I had to explained the whole story same thing cannot resolve, she transferred me to another account management same thing I had to explained again and cannot help me.

I asked for Supervisor I spoke to Wilson ID # 26914 I had to explained again he told me there is no promotion like that we went on and on. I told them I will cancell the Vonage service but I will not pay for the shipping and handling from the Philippines he said NO. Okay we talked for a long time and he told me what he can do is he will give this: I will not have a bill until September 6, 2009 and I will pay $14.99 X 2 = $29.98 + tax for 6 months. Before January 6, 2010 I have to call the customer care to changes the Plan for $17.99 (500 minutes outcall, unlimited vonage to vonage, unlimited incoming call) I just learned this plan now. He made sure that is taken care of.

After we finish I forgot to ask him or request an statement or letter what he offered me. I called back the account management and spoke 2 representatives I asked for Wilson to request a letter. They told me that's not possible. All I want is to cancell this and I will not be obligated or penalized for it. or we can leave as is whatever Wilson ID#26914 offered me. They made a messed they lied to me and i should not be punished for this. Please help me. I would really appreciate it. Thank you very much.
Okay I request if I can get a confirmation letter from Wilson. Unfortunately
they cannot do that. They see that my next bill is 8/6/2009 Partial. I told the
represantative no its September 6,2009. We went on and on again. I asked for
Supervisor her name was Maria she was very firm she told me my next bill is July
6, 2009 ? we went on and on again explaining the story she told me it doesnt
matter. I asked her if I cancell this then she told me the terms and policy
which I didnt know about we went to the terms policy. She asked me with the firm
voice what she want me to do again all I want was to make sure my next bill is
September 6, 2009 she said NO and I cannot be calling all the time until I get
what I want! I told her all I need is Wilson because he had everything
straight. She put me on hold I dont know what she did to my account. I had to
go because is not going anywhere. Everyone I talked to are diffent pages they
tell you one thing they do different thing I don't understand anymore. I think
they don't believe me and they think I am tyring to get something, that is not
my intention. I lost the 1st offered to me by Summer. I accepted Wilson's
offered all I want is confirmation letter from Wilson. Because I'm afraid
whatever I had conversation with Wilson is not going to happen. But no one can
help me. I even mentioned to them the calls is maybe recorded for Quality

Assurance for better service and they can listened to the whole conversations.

careful and to let everyone know what happen to me with Vonage. The employees most are defensive they dont even listened first. Please help me.

I had to cancel my service since I was going to be out of the country. I called them and was told that since my one year contract was not up until 2 weeks hence, I should call later. When I called the day after the contract came up, I was told that I will be charged a disconnection fee of 39.99 and here is the kicker...another $30 for the following month even though I wont have the service!! The supervisor repeated what the rep said. So, the bottomline is I had to pay 69.99 in total. $30 for the service that I wouldnt be using. They lost a customer and I will make sure others hear abt this too.

Just as all the others on this site, I had a very bad experience cancelling my Vonage phone service after almost 2 years of using it and always paying on time. It was hard to cancel, after many phone inquiries and time spent, plus I was charged $39.99 to cancel even though I never signed a 2 year contract. I am very disappointed with their "service."

When I signed up I was told this was a month to month service with no contract. A year later after so much trouble with a lousy phone service I decided to switch phone carriers. I was charged $110 to end my service at a year. I was told I had a 2 year term of service. They had no concern about the bad service I received from them. Sometimes it took 6-8 hours to get my phone up and running again. They do all the repairs over the phone and have you running all over the house unplugging lines and reconnecting them over and over. Then they tell you after 60-90 minutes they do not know what is wrong and say someone will call back. How can they, the phone don't work. They must call the cell phone wasteing minutes. Worst phone service I have ever had. Can't understand most techs either. Will never recommend Vonage to anyone.

On June 19, 2007 Eigo Networks signed up with Vonage. On Aug 14th after not getting a number yet, we sent the VoIP back with UPS. On that date as well, we requested Vonage dissconnect our service, it was within our 90 days. They did not. We signed up with another company who states they sent the letter in requesting they dissconnect the service that we were no longer with Vonage. Around Jan 08 we called again, telling them to cease the withdrawls from the account and close our account with them.

After much confusion with the release of one of the owners, and new staff members coming to help get the company up and running, the controller found the deductions were still being pulled. On 05/20/09 a call was made and Vonage stated they had the router but not a phone, they were never told to turn off the service and would charge an additional $84.00 to disconnect.

A called again on 06/11/09 they denied having any equipment, were never told to stop, would charge for the disconnect unless we called directly on the 19th which would be the 2 year date and end of the contract. They were told to look and see if any calls had been made or received on the service Ms. Risch states she will downgrade it to the 9.95 account and it wont actually cost. She can see we have not used the account in approximately two years. They are not responsible for unused time. All monies taken from us for payment off of our card was applied to the ongoing account (that we have now said 4 times to stop) was paid time. Article 8.10 states "Any unused time is not able to be credited."

She wants us to call back in on the 18th to cancel us. She stated that the FCC requires you to call on the date of closure to close. She was also informed to remove our card from their billing and she refused.

Besides the fact it was an oursource company who "We appologize for any inconvenience you have suffered, Mam" routine. Vonage's customer service does not exist. There is plenty of competition out there. They have $1856.16 worth of time for calles not made. They refused to remove our Debit card from the account.

I cancelled my service with Vonage at the end of March of this year. They continue to debit my account and won't refund my money. They said I need to write a letter to Vonage in Holvel, New Jersey, when I tried to look up their phone number, there wasn't one available. I have lost $98.53 on charges and need the money back.

I tried to establish Vonage for my business phone and fax. They were never able to transfer my numbers. In the process, I was passed around and never given any assistance. One time after literally spending almost an hour and half on hold with different reps., I asked for a manager. After waiting a half hour more and saying I was being transfered, they simply transferred my to customer service in INDIA!!

They charged me several times when they said the charges would be waived, and at the end when I was so frustrated with the service that I terminated they told me that I would be reimbursed because it was within the 30 day time frame that I cancelled, they charged my a disconnection fee of $79/ for the 2 lines! They also fradulently charged my Debit card several other times.

I was told to stay with and they would give me a $239.99 rebate on my service. I refused the offer, because that would not make the service better.

VONGAGE SERVICE IS PATHETIC.

The types of things that I am experiencing are:

4. When I speak on the call, frequently other people on the phone cannot hear me. Nice.

The last dude, the supervisor, told me that 'the system' automatically charges me the fees and that the only option is to then write a dispute letter to the corporate office where they will determine if they want to refund the charges or not.

Lemme see... If I worked for vonage and already had your disconnection fee withdrawn from your checking account, I would probably just send you a 'so sorry' message and pocket the cash. It all seems a bit fishy to me.

Dear customer care since opening an account with Vonage I have had a terrible time of it. I was misleading regarding several things.

First I as told I would get 3 months free and I received 2. I was told the first time I tried to pay my bill I could not send in a check but this money had to come out of a credit card or debit. I do not care for this type of payment as it is not efficient to me. I rather pay by check and have a hard copy. I wanted to cancel the first time I called in and treated rudely by the supervisor because I did not want to do the automatic payment deal. I was told you do not have a physical address.

I have tried to cancel this account for at least 5 times and was told no, our system is down and today is the first day I was even privilege enough to speak to someone in account management and this was Maileen. She told me that I would need to pay a rebate fee for a refurbished devise that was given to me free (worth only $9.99) $79.99 as well as $39.99 cancelation fee because I canceled in less than a year. To tell the truth if these things were explained to me I would have never signed up with Vonage and stayed with AT&T. Then there is the tax on these items of $5.60

As a consumer I do not appreciate or need to be misleading in these turbulent financial times. Why the consumer is always gets taken advantage and not have recourse in matters of accounts but big business does. This is not fair or just.

I will be sending this letter to other agencies to let them know what a raw deal I was given. I only work part-time and my budget is limited at best.

Please cancel my account without the fees please. I can not be responsible for things I am not made aware of, just for someone to make a sell on an account.

Thanking you in advance,

I called on April 20 to cancel my account. I wanted to know if there was a message that could be left to inform my customers of my new number. Anna told me that without charge they would leave my account number May 29th and I could leave a message. I called back in and cancelled. They charged me for May 09 and now another charge for June has shown up on my cancelled account. Approximately $122.00 illegally taken out of my business account.

I had been calling them for account cancellation but it's been a nightmare! You need an enormous amount of patience with these bunch! If I only can meet with the owner and cut his head off!

I tried to cancelled the vonage account few times last year since I don't really use the service. However they told me that I need to pay for the termination fee which is very unacceptable. When I signed up for the free trial, it did not say that there is a contract or termination fee. They cancelled my account March 2009 and been charging me $170.00 for previous monthly fees. Since I did not use the service, I did not pay the monthly charges and now they sent my account to collection agency.

This is a new one: every time I called Vonage to try to cancel my service, I was told by someone with an Indian accent that the computer was down and they couldn't get into my account, and would I be willing to call back in two hours (same amount of time each time). They offered to call me back when the problem was fixed, but of course they never did. When I pointed out that their poor technology was actually one of the reasons I was dropping Vonage, they didn't seem to understand the irony.

Like everyone else on this site, they insisted on charging me $39.99 for a disconnect fee, and they were going to charge me another $80 fee for the "equipment" -- a cheesy router that I'm sure put them out all of $10. At any rate, they said they'd waive the fee for the router since it was *almost* twelve months since I signed up, but I told them I didn't trust them, and I would call back and cancel on the date of my 12th invoice.

I have never had good service from Vonage, despite all the network tweaks suggested by their "technical support." Vonage degrades sharply with DSL if there's any network traffic at all. I returned to a land line, and all the complaints from friends and relatives have disappeared. I just hate that I will have to pay for a lousy service. When every other company these days is bending over backwards for customer retention, Vonage seems intent on gouging its customers while providing bad to mediocre, and often entirely unsatisfactory, service

I've had vonage for one year,, five times I've lost connection and its pathetic the procedure a person goes thru to get connected.. the person speaks with such an accent,,very difficut to understand..plus the connection is erractic. So I finally canceled, even then I lost connection while talking to the rep....I understand a fee of $39. no problem,, but they thru in a $70. fee for the modum and won't let me return it..this is not in the agreement..I was protesting and the vonage person hung up on me.. Iam complaining to my Washington state attorneys office for the $70. fee..Save your money and time.. don't use this worthless company..

I tried Vonage service based on their 30-day money back guarantee claim. It took Vonage 17 days to port my existing number. I tried their service for 10 days and wasn't happy with the quality and feature set, so I switched to another VoIP carrier. Because the number porting into and out of Vonage took a combined 25 days, the entire process exceeded their 30-day window. They should explicitly spell out the fact that their 30-day guarantee period equals 5 days of actual use. As a result, I have been charged a $39.99 disconnection fee.

While I am not happy about the $39.99 fee, I will not dispute that charge. What I am disputing is the $79.99+tax "Rebate Recovery Fee" that they charged me for their re-conditioned Vonage VoIP telephone adapter. I used it for 10 days! I kept all of the original materials and packaging and requested a return authorization number so that I could return the device. I was told by customer service that they could not accept it beyond the 30-day window.

Had I requested it before my number ported to another carrier, however, I would have lost my number as Vonage would have pre-matrurely canceled my service before the porting completed.

This company misleads it's customers and then charges twice what their equiment is worth (new) to punish customers who leave their service before a 12 month time period has elapsed.

On or about March 23, 2008, I ordered Vonage service for telephone using the internet to lower my phone bill. Their monthly service charge is $24.99. During my conversation with the sales representative, I learned that I could save on the monthly service charge if I pay an annual charge of $323.00, which I agreed to do and then, I provided them with a credit charge.

This complaint and request for assistance is regarding both Vonage and Discover Card. On or about March 23,2009, a service charge for the annual amount was automatically charged to the same credit card provider; However, that card was not valid or in service when they made an attempt to collect payment.

I had since decided I would not continue my service with Vonage,on May 16, 2009, I phoned Vonage to discontinue my service. I explained to the representative I was closing the account and I wanted to settle any outstanding balances. He said it was no problem but that my account was suspended and no changes could be made to the account unless it was activated. I asked the representative for assurances that the account would be closed and only charges owed would be posted to a new card. He assured me emphatically he could make changes. After, I gave him my Discover card number and he stated the account was activated, he told me I automatically forfeited $323.00 and I would have to call back Vonage on Monday, May 18, 2009 to officially close the account.

When I called Discover today, June 1, 2009, The account was not closed and they authorized charges from Vonage for totally $379.97. They did not protect me, they helped and enabled Vonage. They will destroy my credit rating and good credit standings over this matter.

I then called Vonage and they informed me my account for closed on May 18, 2009 and a zero balance was on record. Vonage took money for services not rendered and they literally have refused to disconnect my service because they have charged me for the year 2010. At best I would have owed for the Months April and May 2009.

Vonage is the VOIP phone service I signed with 24 month ago, service started on jun 1 2007, with two year contract and 24 months paid in full now. Last business day, may 27th 2009 I called to cancel the service and I had $39.99 billed right in spot to my american express even before I hang up! I called back and manager Julius #6563 says: System automatically generates disconnecion charge of $39.99 becasue contract ends on May 31st and today is 27th. It can not be voided! I tried to explain that May 31st is Sunday and Vonage cancellation department is oficially closed, but he sais that there is nothing he can do.

I understand the contract terms, but why if I paid contract in full and call last business day in 24 month to cancel service, I am to pay $39.99 disconnection fee?

One more thing Julius says: the only way to
void disconnection fees would be to call Jun 1st but than I will be automatically billed for another full month of service? He says YES! Which means that customer can not end contract before the end of 24th month, even two years if paid in full! Vonage charge customer for disconenction $39.99 if called before 31st or $24.99 (+taxes=$30) for another month of service

if called after 31st! VONAGE charged muy AMEX $39.99, disconnection fee.

Vonage's digital quality is very poor. The voice's volume is fading and noisy. Also, once Vonage got your phone number, you're not allowed to transfer your same phone number to any other telehone company. This is not FAIR and some one needs to take Vonage to the courts to force them to change.

Ditto on all the complaints I have read with Vonage's terrible service and non-existant customer service. I ordered Vonage home phone service for my daughters house in mid January 2009. After weeks of the service going on and off, working and not working, and when it was working the reception was terrible. Since I set it up for my daughter, I was paying the bill. The payments were automatically deducted from my checking account.

In the beginning of May, my daughter had had enough of poor and sometimes non-existant service so she transferred to another carrier on May 13, 2009. On May 14, 2009 there was a debit to my account in the amount of $125.00! There were no payments due so we contacted Vonage and found out that they charged $80.00 for equipment that was suppose to be FREE and $39.95 for a termination fee. I was furious. I asked the rep how to return the equipment so I could get a credit but was told that they don't take the equipment back, I would just have to pay for it, again, it was suppose to be FREE!

The rep also refused to let me speak to a supervisor and refused to give me an address of the CEO or anyone else in charge. I told them that I was going to write a letter of complaint but that made no difference. They (Vonage) clearly has deceptive business practices and I would love to see them go out of business for 'non-performace' and all these complaints. I had to pay them $125.00 which did not belong to them and I had no control over my own account as the money was immediately debited from my account. Also, not being able to speak to a supervisor left me at their mercy.

Ditto on all the complaints I have read with Vonage's terrible service and non-existant customer service. I ordered Vonage home phone service for my daughters house in mid January 2009. After weeks of the service going on and off, working and not working, and when it was working the reception was terrible. Since I set it up for my daughter, I was paying the bill. The payments were automatically deducted from my checking account.

In the beginning of May, my daughter had had enough of poor and sometimes non-existant service so she transferred to another carrier on May 13, 2009. On May 14, 2009 there was a debit to my account in the amount of $125.00! There were no payments due so we contacted Vonage and found out that they charged $80.00 for equipment that was suppose to be FREE and $39.95 for a termination fee.

I was furious. I asked the rep how to return the equipment so I could get a credit but was told that they don't take the equipment back, I would just have to pay for it, again, it was suppose to be FREE! The rep also refused to let me speak to a supervisor and refused to give me an address of the CEO or anyone else in charge. I told them that I was going to write a letter of complaint but that made no difference. They (Vonage) clearly has deceptive business practices and I would love to see them go out of business for 'non-performace' and all these complaints.

I am so unhappy. I switched from Bellsouth to Vonage on 02-18-09. My alarm system wouldnt work in my home and come to find out its not compatable. I did so much research and I cancelled my service today. When I originally started I spoke to a rep and he SPECIFICALLY told me that there was no contract and I could cancel anytime. He also said that there would be no termination fee and I asked him about the bill and he said that they would email me a bill.

The next month they drafted the $ out of my account and I never signed an authorization! I was upset to say the least. Then when I cancelled they told me that I need to pay for the vonage adapter and all these fees to cancel and then they ran my card for $118.00. I never authorized them to draft my account and that account rep lied to me. They went to draft my account on 05-21-09 for $118.00 and I didnt authorize that!

I caled them highly upset and told them that I want a copy of the phone recording when I originally called on 02-18-09 and now they are refusing to give it to me.

Cancelled my vonage service today and was charged $39.00 for the privilege. The service is terrible and did not work for 3 weeks while I was on vacation. No help from their service department and bad attitude from call center. (Go with Magic Jack, it is only a dollar a month.) The lady who was at my house while I was gone on vacation did not have phone service and could not call anyone, even in an emergency.

I need a phone that works. I had noticed prices going up. I use the phone very little and had changed from the $19.99 to $9.99 and someone changed me to $24.99 the next month. Not me. I now see Mr. Goldberg has my e-mail address and I told him not to use and not to call except after 10 am and before 7pm. He does what he wants. He has now changed my minutes used on my acct. I wanted to see if someone had tried to call while our electric was out for two weeks this year and the minutes he shows and I have are different. Did the Vonage execs think no one would notice? The e-mail each month stating amount has to match your check register and your checking account statement. If it doesn't, your call minutes and your calling plan have been changed by a Vonage employee after you have tried to cancel. Change your bank, change your debit card and insist on new number for debit card only and let's let Vonage go ahead and try to tell the hundreds of unsatisfied customers that have been called liars and been swindled out of $87.19 and more for recovery and rebate and which is really cancellation and modem (which is paid for when you first got Vonage) and see how they fare when the minutes are obviously changed after we cancel, so many bad service complaints going unanswered and the way these young men are taking advantage of the old, the disabled and the ill to try and swindle the consumer of more money. I have already lost enough. Even though computers and debit cards and credit cards are at the bottom of this nightmare, our creditors still want us to pay "on line". DO NOT DO IT. Once they have your debit card, they will charge and your bank can pay it since they get more money from the merchant for using it. If you can't pay a merchant by check or money order, you don't need their services. Electronic handled checks are also up to the consumer to approve. If you want the check to go back to the bank or credit union to be in one place for a record of payments, you usually have to read the back of the statement and request them not to destroy your check. Tell them you want the check to be used on your bank statement so it is easier to balance. Whatever. Consumers need to get organized. Big business got organized years ago. We aren't helpless. Call Vonage's "executive response team" and leave recording for a manager and try to do it before the end of May 2009 to let Vonage know that we are aware they have changed our records, they are ignoring requests not to be called at certain hours so DONT CALL AT ALL! Send letters only and make sure the minutes are correct as many of you know a class action suit will find the discrepancies easily. My phone is fine with my current provider but they will not help with the calls Alan Goldberg is making at all hours. He can go through a block and even a specified block which is a bit more difficult. He works for Vonage. I am a single, quiet, pay my bills, good credit history female. Find it hard to believe that companies like this don't think we have it bad emough. I say just keep calling and writing and since I gave the info I hope Consumer Complaints lets it out. Its time to do more then just complain.

After 40+ days of Vonage trying to set up service using my existing phone number, and many excuses I gave up. They sent me a letter telling me they could not complete the phone transfer. I called and when customer service rep (Roxanne)told me I would have to start the process all over again, I declined and asked to just cancel and send them back their box. She informed me that it would cost me $119.00, even though they cannot deliver what they told me they could do. Her suggestion was that I keep both AT&T and Vonage as a back up line.

I have no clue how that IDEA will save me money so I demanded and demanded her supervisor. She finally transfered me to Jeff ID#55672-who was not actually her supervisor, but another rep. He said I would have to pay the $119. "How could you ask me to pay for something you could not deliver on," I demanded. I insisted he pass me to a supervisor who I can talk to about these unfounded charges. He gave me a number to call which turned out to be the none toll-free number for Customer Service-yet again (NO SUPERVISOR).

Then he did what I feel is a criminal act. Before he hung up he asked me if the purpose for my call was to cancel my service. I told him, "You know that is why I am calling because I already told you I want to cancel my service but I'm not going to pay $119.00. When I finally got to a maybe supervisor (Ms. Junibi #8148) she informed me that she could do nothing about my account because I closed it. Rep Jeff took my response to his question-which he was clearly setting my up- as an excuse for him to immediately close my account and charged my Bank Account- $119.00 exactly what I was trying to avoid and despute. I was further told by Ms Junibi what's done is done and she could not reverse it.

I have disputed it to my bank-cancelled my card they had on file and am planning a LAWSUIT FOR BAD FAITH and what I believe to be a criminal act. I asked Ms Junibi to play back the recorded conversation I had with Jeff that would prove I did not give him the authorization to close and debit my account- she said, "I cannot do this at this time because your account is closed and you are no longer a customer."

My wife, who was listening on speaker phone while all this was unfolding, was shocked at the a company, especially Vonage, acting in such a UNPROFESSIONAL AND DISHONEST fashion. I am beyond disbelief. $119.00 stolen/criminally deducted dollars, 3.5 hours of time, and extreme stress to an already strained budget and emotions.

Vonage is out to cheat their customers. We have been trying to quit our account for one year and they keep adding on fees. The last conversation took the cake. While we were talking "Ann" added another fee to our account and sent it through our bank. We cannot stop them without cancelling our bank account and thus upsetting all our other account pay-outs etc. Here is the bare bones story:

we signed on Oct 2006--we kept having dropped calls, so one year later they sent us a new modem. They erased our past year and started us over. Didn't matter anyway because we kept getting dropped calls. My husband moved to New Mixico for a year and when we talked we would get dropped ten or twelve times until we finally gave up. When talking to one of their "customer servers" what they said, indicated that they knew nothing about Pennylvania or New Mexico (I was trying to explain the I didn't get dropped when talking to people in other states, just those two states.)

Anyway, my husband moved home, another year later and we tried to cancel their service. They said we owed alot of meney to cancel yet we had been with them the 2 years they required. They started charging us every month on our bank account $5.31 to $10.31. When we would call and complain, they would say we still owed them money. We started in Oct of 2006 and it is May of 2009 and we cannot get rid of them. During our last talk with them today when we tried to cancel again, Ann secretly went during the call and charged us an additional $41. We have not used them for 2 years and they are still charging us. We have paid atleast $95 and now they charge us more. Wonder what next month will bring?

I got vonage phone services on October last year. In order to use vonage services, I need to have a fast internet connection, since I was using Time Warner cable internet, it was easy to use its phone services. However due to the economy, I will no longer use the regular cable internet, but telephone internet which is less expensive. If I don't use cable internet, it also mean that I will no longer use vonage. Last week I call them an let them know that I will no longer use their services because I will no longer have fast internet services.

Vonage was suppose to take $39.99 from my savings account,which was for disconnection fees. Nonetheless, they took $99.14 from my savings account and I wonder why? I believe they have steal money from my saving account. $59.15, that is a lot money imagine if thy do to 100.000 persons or a million how much money are they stealing?

Very rude and I talked with. Pushy and have not goten my money back. They lied about the service. I am a senior citizen on a fixed income and just wanted to save some money on my phone bills. Spent more!

I ordered a Vonage phone service but was NEVER able to make the connection! Personnel transfered me from person to person then disconnect me. Tried on 5 different occassions.

I was a vonage customer for just over a year. After my last month of "service" which the router they had initially sent me had not been working they informed me that they would credit my account 1 month because after unsuccessful emails trying to figure out the problem I had finally called on a friends phone. Along with the credit they informed me that they would send out a new router. I was not aware that they would be charging my credit card $95.96 for the router. After seeing the charge I called back very angry and told them that i was sending it back and cancelling my account. I was told that that was fine and if I included the shipping invoice they would also credit me the shipping charge $12.44 fed ex. They in turn pulled my credit for the month, charged me for that month, and only credited me back $84.99 for the router. No shipping credit. I have called back regarding this issue and was hung up on repeatedly.

I was unhappy with my Vonage service. It did not work even though I had talked to several techs on different days for more than an hour each time. After almost a week of changing cables per tech request and rebooting my Vonage portal every time I called I gave up and decided to switch back to Qwest. This was about 7 or 8 days before my 30 day probationary period was up. If I canceled Vonage after the 30 day period I would be charged $70.00. Qwest said the switch would take about 2 or 3 days.

After 4 days I called Qwest and asked why they hadn't switched over my phone service yet. They said Vonage was being slower than was usual. On the 6th day Qwest left a message again saying that Vonage was taking their time releasing my number. Vonage released my number on the 11th day. Which put me 1 or 2 business days over the 30 day limit so I was charged the $70.00 fee.

I signed up for Vonage and was told that if I wanted to cancel I could do so at any time with out a fee. After a year of not using my line I decided to cancel it. I called them and was told there would be a $48 fee. I protested and was told there was no supervisor at the call center but I could submit a protest to the fee by mail and was provided an address.

When I got my credit card bill there was a charge for the disconnect and a $30 charge for a month more of service. When I called to protest the support staff told me that I had cancelled the account one day after my new month of service began and that they could not refund the $30, even though I couldn't use the service during the month I'd paid for it.

I asked for the $30 to be refunded from a point of good will (other companies will do this). I always paid my bill on time. But she said they never offer refunds - this is a kind of subscription and you are obliged to pay a month in advance. I was so angry I hung up - later regretted it and called the service center back to apologize for my rudeness. But this is definitely not a company I would recommend to anyone, unless you don't care when these kinds of things happen.

Unlimited calling to the UK did not include those to cell phones or many business or toll free lines. Charges associated with such calls were extremely expensive. Even though Vonage was informed of my intended use, calling the UK for business, they did not tell me of these restrictions during the sales cycle. In speaking with "loss" representatives they too acknowledged frustration about the misleading practice to claim unlimited calling to the UK without more prominently disclosing this extreme limitation.

I called Vonage to order service for a disable man that I am caregiver for. We provided all the require info and were told the would handle the transfer from Bell South. Needless to say, that never happened. They kept telling us there was a problem and they would get a technician out to fix the problem. Well that never happened either. I tried to disconnect the service and I was told there would be $114.00 early termination fee unless we had the service for a year. So we reluctantly kept the service for a year and lo and behold, not only did the get to collect 31.66 for a full year and one month, they informed us there was a disconnection fee of 39.99. Talked abut getting stung!!!! This is the biggest ripoff ever. Then to add insult to injury, this woman had the nerve to ask if I wanted to keep the number as a backup instead of disconnecting it. You can imagine the restraint it took not to lay some choice words on her. People spread the word about Vonage!!!! If the FCC doesn't get involved, someone needs to. This practice is appalling.

I have had Vonage phone service for 1 year, but I only was able to get phone calls for the first 6 months. After several calls to technical support we still were not able to receive phone calls, When people would call they would receive a message that the phone is not in service. We had to wait until our contract was up before we could cancel it without paying a cancellation fee. I would not recommend Vonage to my worst enemy! I have a small home business and had lost alot of clients due to Vonage service.

I was a vonage customer for a few months and needed to cancle my Vonage Service in October of last year. I called to cancle and I was told that I had the option of cancelling immediatly, or having the option of keeping my phone number if i were to wait 2 months and see if I needed the service again. I specifically asked and told them I would wait the 2 months only if I would not get re-billed and that my account would not be re-activated it unless I spoke to them and agree to reactivate and authorize the charges, which they agreed to. 2 Months later without any warning they started deducting money out of my checking account. I was out of the country and unable to call them so i tried to cancle via email, which got me no where so i put a stop payment on their withdrawels.

Finally I got an email that told me to have a friend call and cancel on my behalf, which i did. They ofcourse told my friend that he was not on the account and they are not authorized to talk to him. I have over 20 emails from vonage and 2 live chat transcripts dating back to December last year trying to cancle my account but that was not good enough for them.... They finally cancelled it last month and claim that i owe them almost $200 from December - April. I am refusing to pay this amount as this is very unfair, unethical and not what I agreed to.

I recently decided to take advantage of the massive promotion Vonage has going. When I called to setup my account I was told that I have 30 days to try the service with 100% money back guarantee, additionally I was told that it would take between 4-10 days to port the number and I should receive the adapter in 2-3 days. Lastly I have 30 days to try the service and would get 100% money back if not happy.

I didn't get the adapter until the 5th day and it took them 18 days to port my number. After the number was ported to Vonage no one could call me and I couldn't call anyone even though there was dial-tone. I call Vonage technical support multiple times to get this resolved with zero success. Within 6 days of trying the service I decided to not keep Vonage and called them to cancel the service. The support rep told me that if I don't port the number to another carrier they would give my number away to someone else (I've had the number for 10 years); so I decided to call another carrier and switched my number.

The new carrier took 10 days to port my number and as soon as my number ported to the new carrier Vonage reamed me with at $125.84 charge for canceling the service and charged me for the adapter for which I had already paid when I activated my account.

I explained to them that it took them 18 days to port my number and zero success in solving my problems while I was with them and asked them about their money back guarantee. Their response was you ported the number past 30 days of the trial period.

How does it make sense when it took them 18 days to port the number and I switched within 6 days of them taking over my number. They still refuse to refund my money.

Anyone looking to get Vonage should ABSOLUTELY NOT DO IT. Their advertisements are false and a way to trap customers. They don't tell you of the hidden charges even if you disconnect within 30 days.

I don't know how such business practices are legal and why the attorney generals don't shut them down.

Vonnage continued to bill my credit card montly from 08/2007 to 09/2008. Yes I was stupid not to notice this. Had I not cancelled my credit card they would still be billing me.

I have made several phone calls to Vonnage they are always evasive and when I ask to speak with a supervisor after being on hold for a very long time I am disconnected or they tell me all supervisors are out on break. They always promise to call me back and they never do.

I called the collection agency and told them not to call anymore that I was in dispute with Vonnage, they have stopped calling. Vonnage billed my credit card approximately 31.62 to 35.00 dollars a month for 15 months. I also pay a hefty 19% interest on this. The high interest was my reason for CXL my credit card. I found such dishonesty to be emotionally draining.

when I called and signed up for vonage, through a friend that was visiting at the time, this friend also heard the whole converstation via, speaker phone, I was told that I would have two months free, and if during that two months if I cancelled the service I would not be charged anything whatsoever. I called to cancell the service within that two month trial period, and was told that they were going to take 128.35 out of my bank account for termination fees. when I argued with them and reminded them what the agreement was and I had a witness to it , they said it did not matter , and I told them right there, that they were unauthroized by me to remove any money from my account via my debit card, and if they did it would be theft,

then i proceeded to notify my bank at the same time of this , that it was unauthorized for them to allow them to take the money from this debit card, they allowed it anyway and Vonage stole the money from my account which was for my utilities, I am wanting to sue them as it was totally unauthorized by me, and if you have an account like mine , they charge you $5.00 a day that that you are overdrawn and it does not matter if you have the money to pay it or not, or whether it was fraud or not, seems like this also ought to be against the law somehow.

I now have the overdrawn bank account that I cannot pay, charging $5.00 a day that it is overdrawn, it is now over $130.00 in over drawn fees, and if and when I would recieve the $128.00 back from Vonage , I would never see it , and still own the bank, this has cost me a bank account, and had to remove my disability check from direct dsposit or would havelost my rent too come the first of the month they would have stolen that too. this has cost me any way to even obtain a home phone which is badly needed, cost me money for my utilities, Lights and Water bill, that now I am late on and cannot pay because of them. it has caused undue stress upon my heart which I cannot afford to happen . I am suppose to stay stress free as much as possable because of my heart per my Doctor. this does not help matters at all.

Charge of discontinue service fee not informed of when service first established on Sept/07. A real hardship on elderly insulin diabetic customer who paid electronic billing.

I called vonage to close out my account. THEY TOLD ME TO SEND A LETTER TO THEM AT LEAST 10 DAY PRIOR SO i did, they also said they would sent a ups slip to return their property and they did. In sept. of 2008 isent their property back and they have it. since then they keep taken the amount out on my credit card. I call the credit card co. and they and I talked with vonage and the stated that i had to send them a letter to see if i will get my money back or not

I ordered vonage 01/19/09 til 4/15/09.even though service was disconnected 4/13/09.my bill is $131.79 because of disconnection fee,which was not explained to me when I signed up for their services.there were other things that were not told to me.(ex)they ask for a charge card to set up the account,but never say they will be billing up every month by using this card.

I was billed on he 19th of very month with a grace period of 52 or 54 days to pay the bill.if you don't pay this bill on the 19th certain services are taken away with out your knowledge. I was informed of this by a relative who tried to make a call to me. The fee of 24.99 is great but the headaches that i incurred with vonage was a nightmare. for 2 & half months converations with people over the phone words were dropping.

I have called techincal support to help and they could not address the problem.what really made me switch back to a main carrier was the fact you cannot call 411 directly. you are given another number to reach an operator. if there is an emergency you are not immediately hooked up to the police dept or fire dept. I would never recommend VONAGE to my worse emeny! and with all these problems have the nerve to bill me for cancellation fees. I REPEAT EVERY CALL WORDS WERE DROPPED.NO ONE CORRECTED THE PROBLEM.THEY DIDNOT KNOW HOW1

I ordered Vonage phone service 2 weeks ago. Had so many problems with it I decided to cancel my phone service. Then I was hit with a fee just for cancelling the service. I was told when I ordered the service if I cancelled before the 30 days was up there would be no fees. Surprise!

I lost my job and don't have the extra money to give them to cancel the service. How can they give me a fee when they told me there would be none?

Order Vonage Internet phone service Nov.08 Canceled service Nov.08. Its April 13,2009 and vonage is still billing me for services that I never used. Its showing in their system that I never placed a called with there service but yet they want to bill me. I've closed my account and reopen a new one and yet they found a way to get into my new account and then they are still giving me the run around about getting my money back, plus a cancellation fee.I find this uterly ridiculous and very frustrating. I've spent hour on the phone with their customer service agents and they are No Good. I need to know what I can do to get my money back and how I go about putting these type of company out of business.

First when I recieved the adaptor to connect to my internet service, It knocked out my internet serv. for over 2 weeks and comunication withmy incoming calls to my home. Talking to the cosumer service agent was no help.I could hardly understand what they were saying and they were no help. All they did was give me headache.

I paid phone service for a year that I was never able to use do to the apartment complex already provided internet service and I could not connect there device in my computer port after numerous calls they stated they would send a technician and they did not or call to inform me or sent anyone. I have proof by the invoices that I never used there system I have statements there for I believe they should waive the fees since they charged me for a year without me able to use there system.

They are charging me $100.00 for cancellation and was not given proper technical help or customer service to repair or service my system.

they charged my credit card for services never rendered. they sent aan email to me saying that the charges are cancelled and have never removed the charges from my credit card

60.76

This company prides itself on having low rates for digital phone service which is true but they fail to tell you how crappy the service really is. From the beginning of my service I have had nothing but problems. The conversations I have are either choppy so I don't understand what someone is trying to tell me or there is a 10 second delay on the phone which is extremely irritating. I called the technical department who informed me of some troubleshooting I could do which I did to no avail. I was resigned to just deal with the crappy service. My other problem with Vonage is that they tell you when you sign up that THEY will CANCEL your current phone service for you which is a crock! I had to pay my previous carrier a bill for $81.64 for a phone number and service I was not using. This means I had a bill from Vonage and a bill from my previous carrier.

I called Vonage today which is 4/7/09 and spoke with I believe her name is Priscilla. When you call them you can barely hear who you are speaking with since it sounds like they are running the company out of someone's basement. I was very discouraged when I called and I know they record those phone calls but they will probably delete mine since I used some choice words to describe my feelings. The women tried to get me to take other options in order to keep me as a customer which is par for the course but I wanted nothing to do with Vonage anymore. I have complained in the past and gotten nowhere so cancellation was the only option. I am sure it is in the Terms and Agreements of the company that when you sign up the fee is waived for the digital box that you get for the phone service and that if you cancel before one year is up there are payments.

Little did I know I would be faced with a recovery fee and disconnect fee of $124. If I was just cancelling the service because I changed my mind that would be one thing but I was disappointed with the quality of service and should not have to pay anything to this company. They did not even attempt to offer to pay for the bill I received from my previous phone carrier which they said they would cancel for me. I mentioned this bill many times during the phone call today. The girl just told me she was sorry. Don't EVER get this service. I know people who have had the same problems and it is crap. I want Vonage to refund me the $124 for a service that has the worst quality ever. If not, then I want them to send me a check for $81.64 for my previous phone carriers bill that I had to pay which was supposed to be cancelled by them.

The damage is the money I had to pay to this company to cancel the service which is too much and the fact that I had to pay my previous phone carrier a bill for a number I was not using. The other damage is that I was extremely angry about everything that transpired. I also just found out today that my friend who is also a Vonage customer got charged $50 for ME cancelling because she recommended me when she signed up. What kind of business is this?

I recently signed up with service on my telephone number and have had nothing but billing problems. When I signed up the gentleman told me I was going to get 3 free months of service. About an hour later my friend happened to be interested as well so she signed up and he said for a referral you get 2 free months as well, so I was promised a total of 5 months.

When I logged into my account recently I noticed there was a balance and I called to inquire why. I was told there was never any notation on my account for 3 months start up waived and that all I had gotten was the 2 free months, that there was NOTHING they would do to make me a satisfied customer. My friend who had signed up as well has had nothing but technical problems with her phone line since she got the service and had to call technical support numerous times. She could barely speak to anyone on the phone because the connection was so bad. After no help or solution she finally gave up and canceled her service.

Well to my surprise, I logged into my account today and noticed I have a balance of $49.98 on my account. I called and was told due to her canceling her account the free months I was given I owe back. This is RIDICULOUS. I NEVER signed anything agreeing to those terms nor was I ever told, her canceling her again is not my problem nor any of my business, and should not have anything to do with my billing. I have sat on hold with customer service for 25 minutes of which nothing was done to fix this charge.

Placed an order for vanoge service effective 13 March thru the Time Warner Hi-Speed network. Since last week (check all recording made by vonage) all I get is vonage says there is a stop payment against vonage. My bank, wells Fargo, says there is no stop payment against vongae on file. I give vonage a current debit card number on Wells Fargo and vonage says I have to have a new debit card.

I doubt if any body in vonage is going to read this e-mail and answer. I guess I shall have to go elsewahere to get telepphone service as vonage does not know what is going on. All this has done has caused Jack feel vonage does not want to supply service unless they control all actions.

Signed up with Vonage, not a bad service, didnt like having the phone only in the computer room..so decided to change. I was informed of the ridiculous fee charged for disconnection. This is NOT indicated when signing up for the service. Beware of the RIDICULOUS amount of money they are making on disconnet fees! Can anyone do anything about this?

I ordered the service to cut my cell phone bill, well 2 months went by and I didn't even open the box of the equipment they sent. I called to ask if I can cancel and perhaps get a refund for a service I didn't even use. Well it turns out I could not get my refund, and that's fine, as it was my fault for not calling within the first 30 days. Then, I asked about a cancellation fee, I was on my cell for about 20 minutes waiting for a response, finally they tell me it will be $39.99. Ok, more money for the Vonage pocket, then, I am advised not to cancel because I will be charged $120 more for that equipment I didn't even open! It is just ridiculous. Nothing can be done, they said. It's like a new cell phone contract. A complete rip off. So I am stuck with a service I do not need, now I am trying to figure out a way to get out.

I am charged $29.99 every month for a service not needed and if I cancel, another $39.99 for disconnecting and on top of that $120 more for a useless machine.

they offered me three 3 months to try the product, i was delayed in doing so because of UPS [not my fault], they extended the date.. Once i got it i explained i'm disabled, can't install. They re alledging I ''terminated early'' orig.144.00 now 70.00

We signed up for Vonage a few months ago and we had nothing but bad service since the start. Before signing up for the service, the customer service rep told us that our security system would work with Vonage and we found out from our security system company it didn't work at all because of the weak signal via the internet. We had to upgrade to wireless security system paying over $300. The quality of the calls were choppy and we couldnt hear anything when receiving calls. I kept calling Vonage and spend hours upon hours trying to fix the issue but to no avail. With displeasure and regret, I had to go back to Verizon.

A month later I see there is a charge of $123.99 on my credit card. I called Vonage and got the round around that I had to stay with them over two years otherwise and had no recourse and charges must apply. I told the supervisor if I quality of the calls were good enough I would have gladly stayed with Vonage specially after paying over $300 to upgrade my security system to wireless. Still no credit will be granted by the deceptive Vonage company. I urge anyone who is thinking of getting Vonage service to not do it. This is company will steal your hard earned money for few months then leave high and dry.

Signed up with Vonage after a sales person told me it would work with my DSL connection. I had my original phone number transferred to Vonage. Even before Vonage had my Qwest phone service disconnected, the line was sketchy at best. Constant cut outs, etc. Once my original phone service was disconnected, my internet was unavailable; thus, no phone either.

I called to cancel my Vonage service and they tried to bill me a $45 cancellation fee!! I was supposed to be refunded my original $29 sign up. I have signed back on with Qwest, but Vonage is holding my original phone number (which I've had for 16 years) hostage. They sent me an email saying the number would be released when my outstanding fees are paid. To add insult to injury, Netzero, my internet provider said I need to cancel my service and pay a $25 restart fee for my new number, plus send in my modem for a new one. This is the worst experience I have ever had with a company. How they stay in business, I have no idea.

Hours of phone calls, loss of telephone and internet. Attempts to charge fraudulent fees on my credit card. $80 in charges.

i order vonage and it won'nt connect to my internet so i decided to cancell then they charge me a bill for no service when my phone did'nt even work plus a cancell fee also

Vonage Customer Service This letter is to complain about the $120 charges made to our account. We signed up with Vonage a few months ago and were told that the only requeriment to use Vonage was to have a high speed internet, which we do. We told the customer servie representative that we also had an alarm system with Brinks, we were promised that the phone service will not interfere with our alarm system.

Several months and payments, and two attempts of two different technicians to fix the problem, our phone service didn't work properly. Calls were dropped, the phone system would get disconnected randomly, and we spent hours on the phone with your customer service trying to fix the problem. We would have disconnected service with Vonage within the free 30 days, however, we were encouraged by the customer service reps to continue the service as they will send a technician to solve this problem.

We finally gave up and changed phone companies. Now we're contesting these $120 charges ($40 for disconnection fee and $80 for the device that is being returned) and we would also like a refund for all the months that we had service with Vonage, since the phone system never worked according to what was promised.

Signed up for vonage thinking it would be cheaper since we are on a fixed income but were we wrong!. Have had nothing but terrible service and when we tried to have the services terminated, due to loss of a job, we were told there would be a 89.00 fee for not keeping the service for at least 1 year. We told the rep that we were unaware of that fact and was not told that at the time of signing up, but wanted to go ahead and cancel the service.

The rep said that a different rep would call us and we could do the clean Sweep program due to the fact that we were behind a payment. Never recieved a call. Service was suspended due to no payment but yet we are but still getting charged a monthly fee. Now have a charge of 95.00 against us, and still no phone service. They keep charging our bank account and making checks bounce , sothe bank account was closed because of being over drawn so much. Keep getting the run around about everything.

I am on disability and my wife is only working part time and that is temporary. Have had our bank account closed due to the overdraft charges due to vonage still charging our account. Have trouble even cahing a check now. Stress over this has made my wife sick.

I contacted Vonage to speak with someone about having my phone services transferred from Verizon to Vonage. However, after speaking with numerous sales reps, who got my social security number and visa debit information, they started talking about the upfront costs which I told them I could not do until the direct deposit of my disability check went into the bank. They told me they would waive all cost and then transferred me to others, who gave me different information. Finally, after being totally confused and conflict arising on both ends, I said forget it.

Approximately one hour later, I began getting numerous e-mails from them telling me my order was placed and they have already started taking money from my bank account. I e-mailed their customer service, three times and called them three times to tell them to cancel ALL transactions. This was all done in a matter of approximately two hours after speaking with them. They have continued to go through with this in spite of my calls. I want this stopped and I want them to stop trying to bill my account. I am on fixed income and I informed them of this. Thank you

They have started taking money from my debit card, after I hung up with them on the phone and after I told them to forget it. I called my bank this morning and had to cancel my debit card before they took anymore out and I need to now, get a new debit card from my bank. Furthermore, after calling them last evening and again this morning, I just checked my e-mail and they just sent me a notice that: Your order was shipped today. You can track the status of your order.... This email was sent from a mailbox that does not accept replies.

30-day money-back guarantee agreement and service charge period complaints 1. Vonage starts the service charge on the date a customer established an account. In reality, a customer won't be able to use their services until the equipment (VoIP modem) is received, installed, and activated. The lag can be anywhere from 3-10 days. During this period, customers are charged with no phone services they can practically use. 2. Same principle applies to Vonage's 30-day money-back guarantee policy. The 30-day starts on the date an order was placed or an account was established.

Vonage provides voice over IP (VoIP) phone services to consumers. A phone service won't be a service if consumers have no practically way to use it. The practice of counting the date they start billing customers and using for their 30-day money-back guarantee is a violation of consumer rights. We pay money for the period of no service is available.

On Mar 30, 2009 I contacted Vonage to cancel my service and money-back, I was told that I am out of the 30-day window so not only I don't get my money back but also I have to pay a termination fee. I placed my service order on Feb 26, but I couldnt use the service until a week later the arrival of their modem. In reality, I started using their services on Mar 3 or 4. So they billed me for a week that I have no service. And the 30-day money-back was actually 23-day.

After being a loyal Vonage customer for years, I finally decided to cancel and use just our cell phones in order to save money. I told them not to renew me at my regular full-year rate. After a while, out of nowhere I got an email saying they had renewed me for another year. Within hours I was on the phone with them cancelling the service. I was told that I would get back the full 300-some dollars. After months of emailing back and forth, Vonage finally decided that they would keep their money. With the service cancelled, I am still paying for a years worth of phone service that I don't even have.

Lost 300-some dollars.

I started with vonage over a year ago and when I signed up, I was told that I had to keep my service for at least a year to avoid a cancellation charge. I cancelled today, 6 days after my service bill came out of my account and the lady tells me that they changed their program and now it is two years or a cancellation fee, I never signed any contract in the first place and I was okay with the one year cancellation fee but to have them change it on me and then charge me the fee when I cancel 15 months after I started service is ridiculous. I was charged a $43.39 cancellation fee and I was not refunded any of my payment made only 6 days prior for the entire next month until the 21st of April. I am very dissatisfied with this and want the cancellation fee returned to my account as well as a pro-rate for payment already made.

I was charged a $43.39 cancellation fee that I never agreed to and then also was not refunded payment already made for the next month of which I had only used 6 days of, that was $28.72

I tried their system but they cannot provide a local number for me. I was told that they do not refund any shipping charges at all. So I have to foot the bill for sending their equipment back. Plus any of the long distance calls I made in order to finally find out that their service is not as advertised. I think a class action lawsuit would be appropriate when it comes to dealing with Vonage.

I am going to have to pay out of my own pocket shipping charges insurance etc. because they lied when they said they could provide me with their service.

I ordered Vonage service on Monday. I received the system on Friday. I hooked everthing up. To make this short. Local people could not make local calls to the vonage phone number provided to me. They would have to use 1-xxx- to make a call to me even though they were in the same town one house next to me. The number they provided was for a different city as defined by the local telephone service. So even though my neighbors would call me it would be as if they were calling from 140 miles away because the only numbers offered are for Laramie Wyoming or Cheyenne.

The first technical rep said that the number would not be considered a long distance number. He did not KNOW his facts. So I am hopefully going to get a refund Plus now I have to worry about them getting their equipment back in one piece. It might have been a nice idea. But Voice over IP is only meant for computers and not phone systems. Besides now they have you sign a form stating that you know that if you need 911 service you are in big trouble.

Any person should understand that they CANNOT BE HELD RESPONSIBLE 911 service not being available at anytime by them. First off if your internet connection is down. No phone calls. This same problem applies to cell phone service. They are really under no FCC rules to do this. If we force the Cable company etc to provide 99.99% service we will pay more charges yet for this stuff. My only hope now is that I can get my money back out of them.

charges to my credit card. Long distance calls by friends that will not be reimbursed for.

Could Not use the Vonage phone service for almost 3 weeks! I am Disabled and Need a telephone almost every day. The SO-CALLED Vonage service quit working on both of my phones! I emailed Vonage 8 time in 2 weeks, and No Help, period! They sent me on and on to no where! Even cost me over $18 in contact cell-phone charges!

Finally after 3 weeks was able to reach the telephone Account Manager to Close Account! Manager still went on-and-on trying to keep me with Vonage! WHY, after being mistreated and without phone service for so long? Lousy Service, and a care less attitude from Vonage! Then they had the nerve to charge me a $42 disconnect fee! What a Joke! He even told me to contact my Ohio Senator Brown, but would still have to pay disaconnect fee! Please do not ever consider Vonage,- they promote False Advertisements about such great customer & technical service which is a total LIE!

Many Hours wasted trying to get phone to work!? An unjustified Disconnect Fee of over $42, after such lousy service, and 3 weeks of not being able to use the Vonage phone! On DISABILITY I Need a phone up-and-running at all times!

I signed up for a two (2) month free trial. I was told my trial period would be 2 months, no costs if I cancelled. It was the only way I would agree to a trial period, because that is what I requested. I tried to cancel at 3-1/2 weeks because their service would not work with my DSL connection, they again put me off. I kept getting kicked off my computer as long as the Vontage adapter was plugged in. The gentleman said to call back later which I did. The rep told me to change internet providers. I said no. I told them I wanted to cancel my Vontage service and they would not let me, they put me off, please check their recordings.

At 4-1/2 weeks I finally got mad and asked for a supervisor. They then told me there was a $39 disconnect fee, and I was also billed for reconditioned phone adapter for $79.99. They then told me to read the contract on the net. This is the first I knew of the contract. They did not inform me of that when I tried signed up. They said equipment was free and kept the contract hidden. I returned the equipment on 3/25/09.

This has become a nightmare. I talked to more than one person at Vonage. Nina was the last person I talked to at Vonage. She told me to send the phone atdapter back and they would refund $79.99. In summary, they lied to me, sent refurbished, reconditioned and possibly defective equipment and tried to charge me for new equipment. They do not tell you the truth and I feel will rip off the public through diceptive practices. Please contact me as there is a lot more than what I have explained. Thanks

Stress, blood pressure loss of hours of my life. Day off work to take care of this. Economic costs are at least $200.00 at this time. $23.00 shipping to date, one day off work $150.00 plus the time lost off ebay due to lost time of the computer. It took me 2 weeks to figure out that the Vonage adapter was interfering with my computer connection. They also told me they wer regulated by the FCC. Is this true. Can they continue to charge my credit card. I did not give them permission. Please contact me for more information. Thank you

We ported out number away from VONAGE as of Feb 9th. They did not cancel the account until we got called them on March 23rd. We did not notice until March 20th that they are still charging us for the account. We called them and they are charging another $39.99 for a disconnect fee. We never signed any contract. We have 2 other lines with them. They are refusing to refund us for 2 mths of service that was NOT provided. THe number was taken to another carrier so they should not be billing for it. IT should have been cancelled when the port was completed! I have talked to a rep, she told me her supervisor is unavailable, and that they will call me back in a hour that has not happen.

we call becase someone recomended them to us, so we wanted to call to mexico and they said that we could call our family in a special plan giving us a number that would work like local when we call our family but they never mention that it only work in certain citis of mexico and so we got the service but it didn't work but before that since it seemed to good went to wal-mart and buy our own phone they told us we could and just to call again and tell them so we didn't have to wait those days to recive the phone in the mail and they would activate the phone and they did but opening a new account and they supposed to cancel the one that we never receive the phone and they didn't so now they said that we open 2 accounts and want us to pay disconnection fee of aroun $150.00 for each line when they said that if we didn't like the service they would just disconected and never mention any fee. then we call to disconected but they said to leave it since it was free for a month i think and then $14.00 or so a month after that but they took 19.95 from the credit card that we gave tham and not what they said then they took another $34.95 for the other account that suppose to be cancel so we call them and they just said to let them send us that equipment for the other account and give it to a family member because otherwise we would have to pay the disconection fee on that also even when we never have any equipment on it and refuse to cancel the service so please help us we know we are responsible for that month that we use the service but it was without any contrat according to what they told us. and the person that did the contrat was my husband not me.

I need to tell someone that the equiptment [they] sent me arrived and the original has been returned. How does one speak to someone to tell [Vonage] of a problem without spending hours on the phone trying to get throuch. please help me

I am livid. I called Vonage to cancel my service agter more than 4 years. I spoke to an agent that identified herself as May. She said in order to cancel my service that she needed me to answer some questions - my e-mail address, my vonnage account number and my name. I answered all those questions successfully and then for about five minutes there was silent on the line. I said hello twice ad she siad she was still there after the second time I asked wheher I could help her by answering any questions - she said that she was waiting for me. I then asked her name again and whether the cal was being recoded.

I asked to speak to her supervisor and she said that she was the supervisor. I then told her unsatsified I was wiuth trying to get this service cancelled. I asked her if this called was being recorded and she said yes and I thanked her. Approximately time 1:15 EST, Friday March 20, 2009. THERE CUSTOMER SERVICE IS THE WORSE. THIS IS A COMOANT THAT DESERVES TO GO PUT OF BUSINESS AND THE MORE CONSUMERS THAT HEAR ABOUT THIS THE BETTER.

Around August 2008, I switched my home land line phone service from AT&T toVonage to take advantage of Vonage's advertised low monthly rate of 29.95, first 2 or 3 months free of charge. The Vonage system worked the day it was installed but then would not work properly the next day. I called their customer service department and told them there was a lot of static on the line and I couldn't hear what the callers were saying and they couldn't hear me. I spent about 2 hours on the phone with the Vonage service representatives that day and the quality improved somewhat but was not really up to par. In the following three weeks, I continued to have problems with the audible quality and called Vonage had several conversations with Vonage representatives about it but the problems continued.

After about 6 weeks of this, I disconnected their modem and renewed land line service with AT&T and called Vonage and told them I was doing this and offered to send their modem to whereefver they wanted it sent. They said they would get back to me. I never received a bill, nor did I receive have any further communications with Vonage until January 2009 when a man called me and said I owed Vonage $41.00. I told him that's the first time I heard that and that I didn't think I owed tVonage anything and explained my position. He said someone would contact me to discuss the matter further.

I went on the internet and found a number of similar complaints against Vonage, one of whom was asking if anyone knew of a class action against this phone company. I telephoned Vonage today and spoke with a woman in customer service and, again, went through the entire situation with her and she said I still owed $141.59 since I agreed to allow Vonage to continue being my telephone carrier when I called to complain about the service. I kept saying AT&T was my company now and that I had disconnected their modem approximately 6 weeks after its installation as the phones never worked properly and, further, that I had never received a bill from Vonage. They kept saying the service was "free for the next 2 or 3 months" no matter wjhat I said. She said I owed the money...another wasted phone conversation with Vonage representatives. By this time, I have spent no less than 10 hours on the telephone with Vonage employees and they seem to be full of "double-talk". The phones simp[ly did not work on their system and we had no choice but to change to another phone company.

I contact Vonage in order to cut down on a majority of my monthly utilities due to the situation with the economy. On Feb. 17 09 I contacted Vonage to obtain their advertised Free activation and 2 months free service on their Unlimited US, CA, PR/EURO Pack which was $24.99 plus tax. I was informed by the very inept C/S rep. that there was a promotion for 3 months of service for $9.95. I took that offer. My equip. did not get to my home until 2/25. It took until 3/04 for Vonage to transfer my number from Comcast my previous provider. On 3/17, 13 days of service, my account was deducted $14.73.

This should not have happened as I was informed previously that I could pay online as I had an issue with companies having access to my account. I contacted Vonage and they stated that it is customary for there office to bill on the date that service was ordered regardless of whether equip. was received or not, and whether they had transfered service or not. On top of that I cancelled service and was informed that I would receive an email detailing were I can sent my equip. to. It is now 2 days after the fact, 7 calls later, $94.75 withdrawn from my account.

I have no phone service, equip. I no longer need nor want, a complete nightmare or unqualified and untrained C/S Reps. who haven't got a clue. I will now have to close this account to further avoid Vonage from making withdrawals at there will. I have contacted the FCC and hope that we can get this hell resolved. All I want is my money back, they give me the info to return my equip. which I brought, I am within my 30 days no penalties return policy, and I just can't get any help. I am frustrated, angry and financially in a hole.

$94.75 for service not received. No explanation of add'l deduction to my account.

When I made the contract with them the first thing I asked them was if they could transfer my old number and they said absolutely. Time pased, they told me my number was being transfered and then, I old phone was dead so i thought the number was being correctly transfered but I found out that my old number had been asigned to another person and Vonage had cancelled the tranfer order and they had assigned me a new number.

I called them, they told me they could not aything about it, i explanined them about the big lost I was having because I am an MD and all my patients had that old number and I just had made new business cards, but they did not care and did not do anythig about it .

This has a negative impact on my business becouse patients are calling to a number that is not mine anymore, I am losing possible clients (patients) that are calling to that number, I have to make calls to tell them about the new number and I have to spend again in new business cards.

I have just recieved a notice for vonage service that I have never used. I contacted them via e-mail and called numerous times stating that I no longer needed this service. Now I get a collection agency notice stating I owe them 197.05 from Penn Credit Corporation and I call them about this and try to dispute and all they give me was its valid and it will remain open. They were not even trying to listen to me. How can vonage charge me for a service I have never used.

I still have the Vonage modem in the box here at home. These guys are straight up swindlers. Why didn't they send a notice to my home mail stating that hey you are still getting charged for this service before they turn it over for collections? And why the people at Penn Credit Corporation will not even listen to my case and the person was very rude to me. How would I go about in fighting this? Does anyone know. Thanks.

I am currently unemployed and have no way to pay for this. It also adds more stress to my already stressed out life.

I keep getting calls for Linda K all the time and I am tired of it!! It even happened in Delaware while we were on vacation !!!! I do not even know where she is living at and I run all the time to anwer our phone only to have you on the other end asking for Linda K!! I pay my bills and I would appreciate very much to have this stopped asap!!! Thank you

the first problem I had with the company was faulty equipment. when I shipped it back they said they never received it and charged me over $150 for equipment I did not even have any more. Then, the second peice of equipment they sent me went bad and I refused to send it. I was afraid I wouldn't get my credit. So, I just told the operator to cnacel my service. This was over a year ago.

Last month Vonage charged my bank account for $299 for my annual renewel fee. I was not aware of this transaction taking place. When I called the operator said there was an e-mail sent to me a month in advance. I do not open the e-mail from them because I do not use them any more. I called them the same day that the funds were pulled from my bank and cancelled the service, again. Now, my credit of the annual fee has taken over 20 days, and I still do not have a definate date on when I will recieve it. Every time I call I get the same answer. They say they are processing the request for the refund.

I have 4 children and $300 makes a huge difference when you live week to week like we do. I have had to borrow money from my employees to get back and forth to work. My kids are barely eating because I am so far behind now.

Puchased Vonage and salesman did not specify charges and fees upon cancelation. Even though theres no contract. The customer service was horrible and could'nt understand person. The phone clearaty was very bad. You herd static, barely able to understand friends and family, it has a beeping noise on top of that, and half of the time it didn't even work. Salesman did not specify cancellation fees and charges even though theres no contract I was still charged $111.00 for the modem and cancellation fees . I'm currently disputing charges and think the better business bureo should shut the down and sued!!

Was charged $111.00. And with this economy that really hurts.

I subscribed to the Vonage Phone service Early in February. I placed an order for their product on, or about the 7th. The unit arrived about 4 days later. that week-end, I attempted to hook up the service while on the phone with a Vonage tech and assisted by my son. We were not able to get the equipment to work. I was not concerned, but I was told to call back before 8:00pm. I began calling Vonage's tech department around the 17th of February. I was forced to call from my office in Manhattan because I don't get home in time to call from my house. It was then that I began to encounter the blocks. I was told I needed to provide a pin number. I told them I had never been given a pin number. Then I needed to provide the model number of the equipment I had been sent. That was at home so I had to be delayed, again.

Then I needed to provide them with the type of plan I had signed up for. I was unaware there was more than 1 plan. All the while, I was without phone service in my home because Vonage had notified my lod carrier that I was now being serviced by them. My email began to receive notices from Vonage that I had phone messages that I did not know how to access.

Finally, on 3/9/09 I called again. I spoke with a tech named Trevan, who was the most helpful person I had spoken to yet. He gave me another phone number that was direct to the Office. It seems that Techs can listen to your problems, but they are not even able to close your account. I had been spinning my wheels with this company for far too long. I called the new number on 3/11/09. I was asked a series of the same questions: My name, Pin number, (I still didn't have one), My email number, my phone number, the model number of the equipment. This person instructed me that I needed to answer 2 of the 5 questions in order to be able to cancel the order. I had answered 2; my email, and my name, and my phone number. But I was still stone-walled.

I left work early so that I would be at home where all of the information was available. I called the Vonage company about 6:30 on 2/11/09. This person asked for my phone number, and my email. He did not require a pin number or any other information. Why? Because I had reached an expiration date for canceling the service. Within minutes I was given a cut off fee and an address to send the equipment back. I wondered, aloud why he had not required any further information? Why, now that I had reached their cancelation phase, everything was so easy to accomplish? No answer Sorry sir but this is out of my control. You can register your complaint in writing at the Holmdel address.

I have been without phone service since February 7, As the Asst Pastor of my Church, I missed several important calls relating to 2 separate funerals. Also I am a father, grandfather and I was not able to receive calls from associates in the ministry. I am extremely unhappy with this company. They snowballed me until the cut off date for free return of their equipment. I was further informed that the company may not accept their equipment if I mailed it. But, I could take my chances. Is this any way to do business with the public?

I purchased a v-phone device, so when I travel overseas I could make calls to clients and friends back home. Well vonage quality was so bad the calls had echoes and many times would not connect or were disconected. On a second trip the device locked up the computers I used. I explained that the countries I spend my time in, do not always have great internet service ( Thailand, Philippines, Hong Kong). The person I was talking with at vonage was in Cebu Philippines and we had an echo issue and at times I could hardley hear them.

2 hours on the phone trying to cancel the service because of the quality, all I was told was I would have to pay a $42 and change cancel fee. NO EXCEPTION. I asked a supervisor why the fee and she said it is company policy to charge the cancel fee wether it's their problem or not. I could then file a refund to the customer service office in Holmdel NJ.

I still have a service I can't use and being charged another $33.83 per month.

I tried to cancel my service with Vonage after finding the MagicJack service was much cheaper. Vonage kept me on the phone forever, trying to convince me to stay. They lowered my price to $20 per month. I told them that with taxes and fees that will be nearly $30, and it's not worth it given all the other options out there. Then the bad news came: if I chose to proceed with the cancellation, a $40 something cancellation fee would be charged to my account. I'm surprised the law allows cancellation fees with consumer goods / services. I mean, it's not like I signed a contract with them for a year or a certain amount of time. I was paying month to month.

another consumer ripoff by vonage, bad outgoing transmission since day one, called numerous times with technical support hours on my cell phone. had them for 3 months and decided was not what was advertised, treid to cancel and was repeatedly tried to be talked out of it finally ended with a screaming match to cancel the service.

then they dropped the boom on us $128.00 charge for early cancellation fee, when did they tell us that was going to happen when we signed up with them.we on our time had to cancel our debit card, does anyone know where we can add our name to class action lawsuit? rippoff company stay away.

stress, aggravation, lost time, cell phone minutes,

We have had Vonage since 2007, but since December, the service has gotten so bad, it was unusable. We would call folks, and they could not hear us, or would hear garbled communications. Upon complaint to Vonage, they just wanted to blame Comcast for the issue (which I believe to be the cause, but not the consumer's fault!). All I wanted was to cancel my service without a $39.99 termination fee since it had been less than two years we had the service, but Vonage adamantly refused to waive the fee, and charged my wife's checking account the day we cancelled service.

We're out about 2 months fees for a service we could not use, and then an addidtional $40 for cancelling the service we could not use.

I had signed up for vonage after being told that they have a great low rate and service. But i have suffered nothing but harassment through them. I tried to cancel my account with them and they are billing me $ 204.00 for cancelling the service. I was told that i have 2 equipments from them where as i have only one which i offered to send back. but they say that if you dont want hassel from our collections department, you should just pay us and we'll cancel your servic, otherwise it'll be a waste of my precious time.

I have never heard any customer service rep. say that to me. I had signed up for $ 14.99 plan and kept billing me for $ 24.99 plan for 3 months and i called to tell them that they have been billing me wrong they had the audicity to tell me why would they refund me the $ 10 extra per month because i should have called right after seeing the first bill. which for some reason, i had not seen.

Lost job and needed to cancel phone service, I purchased a net10 phone it did only want i needed, I called vonage and told them the problem, they said I could not cancel until the past due balance was paid, I told them I would pay in payments until it was satisfied--their response was, they will not accept partial payments, they suspended my service, ( could not make outgoing, but recieved incoming--) they kept offering me special deals to stay with them and I kept refuseing--

They are still billing me monthly, I cancelled my debit card--After numerous phone calls, I finally told them they could bill me till the day I die, I refuse to pay them, and if they see fit to take me to court, I have notified them by certified mail and documented all calls to them. I don't know how to cancel my service so they quit billing me, I am going to wind up owing them $1000's -- any ideas???

Nothing was said about cancellation fee of non-return of modem sent by company until we cancelled for terrible service. Dropped calls, inaudible sound, and voicemails captured and held captive in limbo.

Was charged 110.00 for modem and cancellation fee and could not return equipment that was unusable to us. This company needs to disclose some of their practices in their ads as they make it seem like you are saving money, but if their service stinks, you get bad service and whopping cancellation costs.

Last year around this time i tried to switch phone company because i felt the other company was charging to much, seen the comercial for vonage they had a promo saying that you can pay 24.99 for unlimited calls. So i called and they were suppose to be switching my phone service that i was using which was earthlinks, They sent me a modem to hook up to my computer and phone line. I called one of the representitive and explained that it wasn't working. I failed to mention that they also gave me a telephone number which i don't remember, also it never even worked the number that works is the earthlink number.

Well it been a year and i still don't have a phone i been using my cellphone, they have been charging me 33.93 a month for the whole year. I believe that they should refund me my money being that i never recieved the phone service that they have been charging me for. I never recieved a incoming or outgoing call within a year i believe they should refundand discontinue my service.I ask to speak to someone in a higher position, her response there was no one there higher than and offered me a address to write a letter to the coperate office, I asked was there a number that i can call to speak to someone in that office and her response that they did'nt have a number just a address.

I believe in this day and age everyone has a phone number even my seven year old niece has a cell phone and for them to tell me that they company don't have a phone number to reach at is [a lie].

I've ordered the v-phone for my phone service and had nothing but trouble with it: bad connections, echo, static, device content disappearing. Vonage replaced the device freely, but in the end I exceeded the trial period of 30 days and was stuck to pay for the activation fee as well as a cancellation fee ($69.98).

$69.98 and a lot of aggrevation, frustration and the like.

I ordered a small business package from Vonage on 2/18/9. I was told I would keep my existing numbers, my voice line and my fax/credit card #, no problem. The next day, 2/19/9 I got am email from Vonage stating that a remanufactured modem had been shipped, and I was charged $100.58 for start up and fees.

The next day, 2/20/9, I received a call from a woman who could barely speak english, who told me there was no 2nd line included, that they were transfering my service on 2/24/9. I told them I didn't have the device, and that I had to be able to use my fax line for credit card use, how would my customers pay? She said she didn't know about that, just one line, and she would add a virtual number, no charge. I aked if there was someone else I could talk to, she said to go to the website!

Right now, I've spent $100.58, no device, no answer to any question, and they want to transfer my service anyway! I am still waiting for a return call back, not much hope of any resolution here, and the possibility of not being to fax, use my credit card machine, or to run my business lines! Help! I have lost over 4 hours today in work and bench time. The lady from Vonage refused to call me back when I told her I had customer appointment at that moment, and I have lost any hope of finding anyone at Vonage to make this this situation right.

On June 26, 2008 I spoke with a Vonage rep and agreed to switch to their service giving them my debit card information and authorizing transfer of my AT&T number. There were problems with the transfer and I called Vonage to cancel with them on the same day, June 6, 2008. I was informed after a lengthly hard sell and lots of offers for free services that I needed to call back in three days as they were unable to cancel me on June 6, 2008. In three days I called and spoke to three different reps who all tried to keep me from cancelling. I finally was assured of the cancellation.

I immediately signed with Comcast and have been with them since that date. Imagine my surprise when checking my bank statement three months later and seeing that Vonage continued to debit my account for non-existing service! I contacted by bank and disputed these charges as unauthorized and cancelled my debit card. I called Vonage and asked that they check their records reflecting my cancellation on June 6, 2008 and again on June 9, 2008. They insisted we had not cancelled and furthermore had received their equipment and returned it to them. NEVER HAPPENED!

I asked to speak with upper level management and was told that they did not refund money. I told them I had reported this to my bank and finally hung up. A couple of months later, I received a letter from Vonage explaining that they could not collect monthly payments because our debit card was cancelled. They were not only going to give back the unauthorized money they collected but were attempting to take more. The next correspondance came in the form of a We want you back solitation! HA! All was quiet until today, February 20, 2009. I just got a call from a collection service attempting to collect $146.00 for VONAGE! Boy, did I give that poor caller an earful.

How on earth do we get Vonage out of our lives? Has anyone sucessfully dealt with them after cancellation? I know that we as consumers cancel, Vonage doesn't know how to. Remember that we did business with them for less that three hours before cancelling and almost a year later they are dinging our credit for money they are not owed and will not give back what they stole for three months! They are unethical, dishonest, disreputable, unprofessional, probably slow and hard of hearing.

Unauthorized redrawal of funds totaling approximately $60.00 from my account. Falsely reporting a $146.00 debt and an attempt to collect it thru a collection agency thereby dinging my credit rating. I am on disability with high blood pressure and diabeties as well as anxiety attacks. I get very upset over this and that manifests itself in physical reactions.

Phone service was awful i.e. losing calls, phone ringing once and stopping, no voice mails, bad reception, etc. Getting no cooperation from Vonvage with this problem. I Cancelled my service and they charged me $39.99 for disconnnecting. Also, $31.44 for another month (after I disconnected) which I did get them to refund. I have been hung up on, transferred from one person to another, etc. to no avail. I can honestly say that I had practically NO service for the last 9 months!

I had no contact with people when they called me cause they could not get through. I could not get an outside oine many times. Especially the day I fell (I am 71 years old) and knew I broke my leg. I could not get through for help. I waited hours until I finally got someone to call an ambulance for me. Had broken my ankle and leg in three places. I had to crawl to the door to open it. I was scared that I would not get help as I live alone. I am still in a special boot since and it has been 3 months.

They cloned my cell phone number. They promised free shipping, installation and 30 day trial. But charge me for cancellation and shipping. They are frauds.

Time and money lost from cell phone usage. Unauthorized charges to my bank account for over $50.

Vonage increased my monthly rate from $14.99 to $17.99. Our one year contract with them ended in july, 08. So I requested a disconnection of service on 1/28. It was accepted on 2/6. But on 2/13, the date the next billing cycle starts, they changed their mind and charged me the new higher monthly charge, along with a $39.99 plus tax for disconnection. They charged me the disconnection fee and the monthly charge in the month its disconnected.

On December 9, 2008.I placed an order with Vonage for the advertised $24.99 local & long distance calling package which did not require a contract. I ordered a new modem for $9.99. The moden did not work and the internet kept crashing. I returned the moden. Vonage replaced the new modem ordered with a refurbished moden. That did not work either. The internet continued to crash. Vonage replaced the refurbished moden with another refurbished moden without adjusting my account for the $9.99 charged for a new modem. The last modem was received from Vonage on or around January 16, 2009 after the 30 day trial period had ended.

As a result,I was without telephone service each time I had to return the moden and each time the internet crashed. The internet crashed on 1/16/09 through 2/10/09. I am a Substitue Teacher, my work assignments are issued via the telephone. I missed work assignments. I telephoned Vonage on February 11, 2009 to cancel their service. I was told that I could not cancel their service because I was under contract and had an outstanding balance of $5.52 posted February 9, 2009. After arguing over 20 minutes, Mary (acct. mgr) offered to give me a month and half of free service AFTER I paid the $5.52 balance. I told her I would think about it.

After thinking it over, I called Vonage again on February 12, 2009 to cancel the service and request a refund for I did not have telephone service 19 out 30 days. Again, an argument ensued. The guy told me that I COULD not cancel service because I was under a contract. Again, I informed Vonage's agent that I was not under any contract when I signed up a contract was not required. The male told me that the terms of the contract were sent in the confirmation of order e-mail. I restated my position, that I was not under a contract and that my request for a refund stands.

After approximately 20 minutes of arguing back and forth, the guy said that he would terminate my telephone service, but I would be charged $131.31 for a termination fee. I made it very clear that I would not pay a termination fee for a non-existing contract. I further informed the guy that the debit card had been closed and they were not authorized to process any charge to a closed account. The guy went back and removed the $5.52 alleged balance from my account while adding $131.00 of which $39.99 is a cancellation fee,$79.99 for the refurbished moden that was free plus taxes and other non sense charges.

Since this, I have received several e-mail daily from Vonage for the failed attempt to charge my debit card. Moreover, when I went back to review the e-mail from the initial order, there was no reference to a contract. I'm sure Vonage though that I would no longer have the e-mail. Lastly, After I unpluged Vonage from my internet on February 9, 2009, the internet came back up the night of February 10, 2009. The internet has not crashed since I unpluged the Vonage device. Vonage can be characterized as an unethical corporation.

I moved two months ago and finally got around to calling to discontinue my Vonage service. While talking to the service rep I learned that they had been charging my for two additional virtual numbers that had been added to my account for the past seven months. These numbers are from a 251 area code - which is definitely not an area code or number I would have requested.

By adding two additional virtual numbers to my account without my knowledge, Vonage was able to bill $10 extra a month for seven months - which comes to $70. The only way they would credit me back the amount they overcharged me was if I continued service. So now, even though they recognize they overcharged me $70 I will also be charge $40 to discontinue service.

After seeing the Vonage commercials on television several times, my wife contacted them on January 2, 2009 regarding transferring our existing phone number to Vonage. The customer service representative told her that the transfer process was a simple one and that they offered a 30 day money back guarantee. She was told that within 30 days of using the service, if we were not completely satisfied we could receive our money back.

We simply had to make sure that we did not have more than 500 minutes of usage in order to exercise the guarantee. We were also told that there was no contract and that we could cancel anytime. The representative said that Vonage would send us the device we needed and all we had to do was plug it in and follow a couple of easy steps and we could begin using the service immediately. We were instructed not to cancel or make any changes to our current service because that would interfere with the transfer process. That was the extent of the information that we were provided.

On January 15, 2009 we received an email that they could not transfer the number because of the DSL being attached to the phone line. Although they originally told us not to make any changes to the service, they now told us to contact our current provider to remove the DSL. We did this and contacted them with the order number for the change.

On January 22, 2009 we received another confirmation email regarding the transfer process that states that it could take up to 10 business days.

After becoming frustrated with the process that they assured us would be seamless and easy, on the morning of February 11, 2009, my wife contacted Vonage and told them that we wanted to cancel the transfer. The customer service representative told her that there would not be a refund. My wife informed her that we had not used the service and we were told that there was a 30 day money back guarantee if we were not happy with the service. My wife then asked to speak to a manager. She was put on hold for several minutes and then disconnected. She later called back and spoke to another representative. After explaining the situation and requesting to speak to a manager again, she was put on hold and disconnected again. Later that day, we received an email from Vonage regarding the cancellation and additional charges that they billed to our check card. These charges were never discussed with us or authorized by us. Vonage did not complete the number transfer and we have never used their services.

We signed up for service with Vonage after being reassured by their representative that we would be able to keep our current phone number. We were also told that we had a 30 day trial period. After receiving the equipment and hooking it up, we quickly realized that we did not have our number. When I called in to get it resolved, they told me that IN FACT, they could not get our phone number.

When I tried to cancel service, they proceed to tell me that they will be charging my account $39.95, which will be refunded when they receive their equipment within 14 days. What happened to 30 days? Anyways, I told them I would be shipping the equipment the next day and that they were absolutely NOT AUTHORIZED to charge my account as my account was balanced and there were not sufficient funds to cover their charges.

Again, this was never explained to me and was not authorized. They told me to call back and cancel when I did have the funds available. I called my bank right away and put a freeze/cancellation on my debit card. Good thing because I got an email this morning from Vonage saying that they unsuccessfully tried to charge my account $42.15. What??

I am soooo tired of dishonest business practice! There is complaint after complaint about them. (Shame on my for not doing my research to begin with!) I now have to get a whole new debit card issued and take time to deal with all of this. Grrr!

After much study I signed up for Vonage VOIP service. On 2-9 none of my phones or fax worked. After trying everything I knew how to do I contacted my current supplier (ATT) ATT insisted my phone number was not in their system. after finally reaching a live person I was told my number was being transported to another vendor. It took 3 hours back & forth to determine that Vonage had moved my number to their system - BEFORE THEY EVEN SENT MY THE EQUIPMENT NEEDED TO INSTALL & HOOK UP THEIR SYSTEM! Needless to say I'm no longer a vonage customer.

It took 2 days to restore service - with a temporary number. My wife is bedfast & their actions left her with no means of contacting help, should it have been needed. I receive my work assignments by phone or fax; and they were delayed to the point I had to reschedule 2 days appointments.

I tried to cancel Vonage six months ago. Was told I would need to pay about $150 AND receive no refund for service paid in advance. But if I waited and called today, 2/10/2009, after not using their service for 3 months,I would need to pay only a $45.49 cancellation fee and continue to get no refund for the 6 months of unused service I paid for in August 2008. Major ripoff! Don't deal with this company.

On 2/3/09 we contacted Vonage about taking over hosting of a phone number because our current provider had shutdown their T1 service. Sales representative advised that this would be easily done and could be carried out in a couple of days, if we paid extra money to have their equipment shipped air freight which we did. It is now the 9th of February and we are being told that it will be 10-14 days yet before we can have this number ring to our main number.

As this is a number that is published on business cards, phone books, letterhead, brochures, etc. it costs us a large amount of business everyday it is not operating. I believe the sales rep either does not know what they are doing or outright lied to sign us up.

I signed up for Vonage service on November 12, 2007 with the intention of switching our AT&T service over to Vonage. AT&T refused to work with me on making the switch to move our original phone number so the assignment of our phone number to Vonage never took place. I continued to utilize Vonage for the next year for all long distance service. When I signed up for Vonage I asked the Vonage representative several times on the phone if this was a one year commitment. He informed me that it was and if I cancelled before the end of the 1 year obligation that we would have to pay a disconnect fee of $39.99.

In December of 2008 I called to disconnect the service and decided to take advantage of there two months of free service they offered at the time for me to compare to my new service. After about 6 weeks of the additional service I called to do the final cancel. The person I spoke to was very pleasant and everything was going well with the cancellation until she made the statement I don't know if they disclosed to you that your full obligation was 3 years and you will be required to pay a disconnect fee. I had a sudden change of disposition and informed her that during my conversation with the representative in December of 2008 I was told I had met my obligations. I argued with her for quite some time when somehow the term was stated to be a 2 year initial contract, not 3 year.

I informed her that I would be filing complaints with the FCC, Indiana State Attorney General and others with regard to this fraudulent behavior on the part of Vonage. I would hope that some action is being contemplated by some State Attorney General some place and that some class action lawsuits are being filed. It may be only $39.00 in my case but the big picture is much different in that Vonage is willfully misrepresenting its services and deceiving its customers.

My damages amount to the $39.00 for the disconnect fee and the year of a service that I would not have signed up for had they not claimed they would handle the number transfer and the contract was for no more than a year. That was one of the original conditions I had stated to Vonage in order for me to sign up.

In September 2008 I called Vontage to get their services. I was told that I would need high speed internet service and the sales person ask me to hold while he checked to make certain it was available in my location. He returns and tells me it is available through Verizon, great, I sign up for the service using my discovery card. Two days later I get the converter box, or what ever it is called, but I did not open the box. I called Verzion and they inform me that DSL is not available in my area. I call comcast, it is not available either. I call Vontatge, another sale rep., I have no other number to call, and tell them I can't use their service. BUT, because I did not say cancel the service,( I did not think I had service) they continued to bill me on my card. I did not notice the bill for the service because I do not personally pay the bill.

When I happened to look at a discovery card bill I call Vontage and informed them that they could not provide service and I was still with Verzion they told me it was my fault because I had not told them to cancel the account, the one I did not realize I had) they would not return my money AND ask if I wanted them to cancel the account. Well of course! Then they advise me that there will be an early cancelling fee, (of a service they could not provide), and a charge for the box, (which was never opened until when I called the representative ask me to open and get the serial number of the device). I said I would return the box, Oh no, it is nonrefundable!

SO I have paid $144.39 in fees for service that I have not received and will be charge an additional 39.99 for early cancellation and $69.01 for the never used box. An additional $109.00. I have been beat out of approximately $253.00 and I am not sure it is over! I have an excellent credit score which I am concerned that it will be trashed simply because I trusted a Phone that advertises how fair and easily they treat their customers.

I move my company to my home and notified Vonage 8/15/08 that effective 9/1/08 I wanted my service turned off because I was also terminating my Comcast and use AT&T for my business and internet service. I have been calling for the past six-months and finally today 2/6/09 the service was finally turned off after I tol them that I was going to contact my state attorney office.

I was shocked that after going through six account reps the line went dead in less than 2-minutes but the ironic thing is the rep hung up on me the minute I asked for my money back and guess what that rep is the only one that can make changes to the account after it is disconnected. If Vonage was the only service available I guess I would not have any servic t all because I would not recommend them to some one I hated.

Called to cancel, was told that I would be charged $29.95 cancellation fee, plus I would be charged the rebate they give you when you get their adapter for $9.95. When I signed up it said it was normally $79.95 with a $70 rebate. So I was only charged $9.95. Now, they want me to repay the rebate! I asked if I could return it, they said no! No way around paying the cancellation fee or equipment rebate fee. So, it cost me $109.99 to cancel Vonage.

Out $109.99 dollars!

Vonage is advertising heavily by sending postcard advertising Free 30-day trial with 800 # or website to sign up. After browsing the rate and the calling plan, I got on the phone with the service representative to learn more about the Free trial. It was simply explained I would need to pay $45 for the VOIP kit, refundable within 30 days, to start. The initial trial was quite good. Voice quality was ok.

I called in to ask Vonage to have Vonage to port my phone number over to them. During this 2 phone conversations, I was explained the service features of the calling plan (unlimited to here and there for a flat fee) and the internaional rate. (1) Then I was explained in details the enhanced 911 service feature. (2) I was explained the process of switching phone # and what I would need to do. (3) As I went on the phone to learn and start the service, I believed I was informed of what I would need to know by the service representative. It was, however, never mentioned Vonage has a disconnect policy --- a disconnect fee of $39.99 plus something else for a total of $120, if the customer canceled within 2 years. This would be a surprise to most customers really.

We are all very familiar with cellular phone service, that is upfront and clear and explicit about the 2-year contract, and explicitly explained over the phone or on the short-description of the service plan, this deal is only for X-year term at this price, and an early termination fee of Y. Given this expectation, Vonage intentionally chooses not to inform their new customers during its conversation about its own term-of-service contract and termination fee. This is a very deceptive practice. Being an Internet company, Vonage welcomed a new (potential) customer by sending several emails about the new account, security code, etc. The email included the customer order and the service plan fee. Yet, none of this has any mention of 2-year contract nor termination fee. There is just no mention at all.

To me, given that I chose to sign up via talking to a Vonage service representative, I fully expect to be informed of the contract I am entering, within reasons. It is deceptive and not reasonable for Vonage to sign up a customer into a contract without any mention of this. Furthermore, cell phone companies would typically waive early termination fee if a customer is in a situation where the service is impaired. For example, moving to an area where the phone company acknolwedges its cell phone service is unreliable. Vonage does not have the same ethics and courtesy, when a customer is forced to stop the service due to unusable service.

Cost me $129.85 for the cancellation.

Bad customer service and service is very bad. I got charged $129.00 cancellation fee, the modem they provided is not free if you cancel their service. Don't believe the 30 day free trial. It is a trap to get your money. And you have to go through the headaches.

i ported a number from vonage to optimum on november 14 2007. i checked my bill today 2/2/09 and it still appears on my bill $24.99 x 14 months+ tax. vonage says they could only give me 2 months back. this is unnaceptable.

$349.86 + tax

We signed up for 30 day free trial on the phone 12/31/2008; received the equipment 0n 1/7/2009 and cancelled services 2/2/2009. They already hit my bank account for a $127.00 cancellation fee which we were not informed about in the beginning and hit for a monthly fee of $32.00 for advanced payment of a service we will not have. Also, asked when we would get a credit since they took the charges off imediately before my eyes they said it would take several days to post a credit to my account.

I went to the complaint website and found 220 pages of complaints of the same experience I just went through. I was also told that I was being billed for services starting on the 31st of December although I didn't receive the equipment until the 7th of January. Cannot cancel transactions through the bank. So now I'm like 220 pages of other complainers who have been ripped off through a national corporation and yet these people are not held accountable. Isn't that theft?

I've closed my bank account; lost $158.90 on a free month of Vonage.We are a one income family; on a very tight budget and not prepared for any losses like this one.

On October 28, 2008 I agreed to receive service from Vonage which they have not been able to provide. They have continued to bill be for it and refused to refund my fees. Additionally they intend to bill me for a disconnection fee even though they could not provide service to me according to their own technicians According to their own installation records a technician sent to my home on Nov.14, 2008 wrote this service was not feasible to provide.

Their cold calling telephone sales people assured me that if the service could not be adapted to my system there would be no charge. They have since determined that if this system was incompatible with my network. I informed them I did not want the system. The sales people had assured me I would not be charged anything. Vonage has since billed me and refused to reverse charges despite their representation they would not charge for service that they couldnt deliver. They have refused to refund charges for a connection they cannot provide.

All equipment was returned to them unopened. After conversations with five different representitives from Vonage to this date they refuse refund to fees already collected. They now have attempted to bill me another cancelation fee of $109. I feel Vonage has misrepresented themselves and unfairly collected fees from me for a service they cannot provide.

They have caused me to lose one of my phone numbers and have collected about $56.00 for services they have never provided. They now want an additional $109. for cancelation.

Vonage is advertising heavily by sending postcard advertising Free 30-day trial with 800 # or website to sign up. After browsing the rate and the calling plan, I got on the phone with the service representative to learn more about the Free trial. It was simply explained I would need to pay $45 for the VOIP kit, refundable within 30 days, to start. The initial trial was quite good. Voice quality was ok.

So I called in to ask Vonage to have Vonage to port my phone number over to them. During this 2 phone conversations, I was explained the service features of the calling plan (unlimited to here and there for a flat fee) and the internaional rate. (1) Then I was explained in details the enhanced 911 service feature. (2) I was explained the process of switching phone # and what I would need to do. (3) As I went on the phone to learn and start the service, I believed I was informed of what I would need to know by the service representative. It was, however, never mentioned Vonage has a disconnect policy --- a disconnect fee of $39.99 plus something else for a total of $120, if the customer canceled within 2 years.

This would be a surprise to most customers really. We are all very familiar with cellular phone service, that is upfront and clear and explicit about the 2-year contract, and explicitly explained over the phone or on the short-description of the service plan, this deal is only for X-year term at this price, and an early termination fee of Y. Given this expectation, Vonage intentionally chooses not to inform their new customers during its conversation about its own term-of-service contract and termination fee.

This is a very deceptive practice. Being an Internet company, Vonage welcomed a new (potential) customer by sending several emails about the new account, security code, etc. The email included the customer order and the service plan fee. Yet, none of this has any mention of 2-year contract nor termination fee. There is just no mention at all.

To me, given that I chose to sign up via talking to a Vonage service representative, I fully expect to be informed of the contract I am entering, within reasons. It is deceptive and not reasonable for Vonage to sign up a customer into a contract without any mention of this. Furthermore, cell phone companies would typically waive early termination fee if a customer is in a situation where the service is impaired. For example, moving to an area where the phone company acknolwedges its cell phone service is unreliable. Vonage does not have the same ethics and courtesy, when a customer is forced to stop the service due to unusable service.

I recently changed my phone service to the Magicjack to save money. I used the jack for 2wks and was satisfied with the service so I called Vonage to cancel my service. I had been with Vonage for over a year. The first time I called I was on hold for a few minutes, then some lady who barely spoke english answered and asked me all these questions. Finally after being put on hold 3 times she said she saw my account and asked why I wanted to cancel. I told her. She sounded like I was a joke and that there could not be better service for a better price somewhere else.

Finally she said that she could give me 2 months free to see which product was better. I told her no I was satisfied with what I had. So then she told me to hold AGAIN...this time we got disconnected. ( I think she hung up on me). SO I called back. Another lady was trying to help me but she said that had to emergency update there system...ya right! So I was told to call back in an hour. I did this and got some guy. He put me on hold 3 more times and finally told me that my service had been canceled.

I asked him when my last bill would post to my credit card and he said that I would see a charge for 39.99 on there. Never gave me a date. I asked him about the nearly 40 bucks and he said that someone should have told me about that. I told him they didn't and he said well it was on the papers I recieved in the mail...after I already bought the product. I said that I was very dissatisfied with all of this.

He said well I am sorry. (I wanted to tell him he was! lol) At this point I am boiling over. I hung up and then started thinking. Why can they give me 2 months free service but not refund the 39.99. I thought the point of customer service was customer satisfaction. Vonage has a lot to learn in the field of customer satisfaction. It is bad enough the the english option had a lady who I could barely understand but to have to call that many times is rediculous! I will never go back to Vonage. My husband and I are using the Magic Jack. We paid 40 bucks for the jack and a years services and we love it. I highly recommend using the magic jack.

I signed up for the Vonage VOIP phone service in Sep 09. I cancelled in jan09. Vonage charged me 125 dollars cancellation fee. I was never informed about the contractual agreement associated with the VOIP phone service. Then only told me when I asked to cancel the service.

Deceived about the terms and conditions and also contractual agreement. Lost around 150 dollars due to deception.

I signed up for Vonage on 12/23/2008 and received my modem on 12/29/2008. I was billed $113.86 and then an additional $1.87 for a second business fax line. I got the modem hooked up after about 2 hours and everyone I called said it was crystal clear. On my end of the phone, it sounded like the other person was talking underwater. I moved the vonage modem as far away from my Roadrunner modem as I could and no better. I went on the Vonage website and checked the connection speed and it was set to the best audio and slowest internet speed.

I tryed changing the speed but to no avail. I plugged a corded phone into the Vonage directly and NO better. I have had Time Warner phone service and their audio was great. When someone was on the phone, I couldn't even bring up and load my UPS worldship, so printing shipping orders was at a standstill whenever someone was using the phone. Thinking I was within my 30 day free trial, I called Vonage on 12/27/2009 and was informed that my 30 day free trial had ended on 12/22/2008, from the day you sign up with them.

I just told them I wanted to cancel my service. They offered me two free months. Told me I would have to pay a $70.00 rebate recovery fee, plus a $39.99 early disconnection fee for both lines. I was on the phone listening to music for an hour before I got through to a person and then we got disconnected so I had to start the process all over again. Probably their lousy phone service!!! I was persistent on cancelling my service and now I got hit on my credit card with another $115.00 worth of charges. This service is far from a bargain!!! For one months service with Vonage I ended up paying them $288.00. I read the complaints and like you, I am sure, figured, ya right, another complaining person, but please, DO NOT SIGN UP FOR VONAGE!!!!

Signed up on 2 yr contract prepaid annually w/Vonage. Phone service was terrible, couldn't use computer and phone at same time, then to call vonage tech support, they weren't knowledgable enough to correctly setup the phone on the internet. I eventually did it myself without their help. Main reason for this complaint is we were going to dropt Vonage and set up with Time Warner Cable. 1/5 My wife (named on the phone service) gets a rep on the line who tells her Vonage won't deduct the annual payment from our checking. The annual renewal comes on 1/22. She wants to cancel it on that day. Oh, we can't cancel it until you want it cancelled. meaning she couldn't schedule it to cancel on the 22nd and even if she did, the number couldn't be transferred.

They get you coming and going .I spent 2 hrs on the day OF the renewal cancelling and Raiza stated at 10:08 am that I would get the total amount back because they had separately charged my account for a cancellation fee as well. Needless to say, now they charged the 1st months expense because the computer shows it wasn't cancelled until the 23rd. I think what happened is that it didn't matter when I cancelled it, because I transferred the service to another company and kept the number, theyt had to make that last little amount. It's $33.53.

I have dates, times and persons spoken to to support my argument. You'd think they could care less about that amount. If the customer is #1 and it's all about no worries and Hassle free then why are there so many complaints about this company? They're wrong on so many accounts. I really hope no one else falls victim to this company. What is the saying, What goes around...comes around.

$33.53 and the justified 42.79 for cancelling.

switched to their so cslled better service. Said I could keep the same #, couldn't. For 6 months I had trouble. My fax machine never seemed to work even after I HAD TO PURCHASE EVEN MORE SERVICE, A DEDICATED FAX LINE $9.99/ MOTH. RIP OFF!

GOT TIRED OF THEM TELLING ME THEY WOULD CREDIT MY BILL & DID NOT. THEY ENDED UP COSTING ME MONEY, NOT SAVING!

January 24, 2009. Vonage is the WORST! I set up my account in October 2008, and they have been billing me for two phone lines all along. Keep in mind that I only requested one phone line. To make matters worse, when I try to cancel the second line the customer service agent is unable to access that account because I don't have a PIN. Additionally, I cannot provide the answers to the security questions because I didn't provide these answers to begin with.

If you are not using Vonage, good! Don't!!! You will be sorry! Mind you it gets worse. When I was trying to use the service? it was terrible; breaking up, dropped calls and I couldnt use the internet and the phone t the same time. Im back with Comcast, again, where I should have stayed. I have sent the Vonage modems back. I have also called to close both accounts but Im sure they will find a way to keep things going so they can keep collecting money for a service they never provide.

My company took on Vonage after they made some very intriquing comments about their wonderful service and the digital quality they would provide... We fell for it and asked for two phone lines and two fax lines (one was to be for a designated security line). We found out a few days later that the genious added us as a residential line but they would fix it. We then found they did not however, they did screw the entire order up and now they would have to create two different accounts temperarilly until it could be rectified.

We later found they dropped the ball again and did not create a business account or combine both accounts together as they claimed. This was learned as my company had NO phone service and was loosing thousands of dollars because we could not be reached and could not keep a call more than a minute before it dropped so we continuously complained however, the connection was so horrendous, we were only able to communicate with them with our cel phones since their service was non-existing.

We paid employees over 30 hours of time to keep calling Vonage to get these issues corrected and to help with our problems to which we never received anything close to what we paid for and the service continued loosing calls and we rarely could receive faxes. We finally had to threaten a law suet if they would not either give us the service we were paying for or, allow us to leave unpenalized.

After a while I finally had one of our secretaries get a manager on line who said since they could not supply us with any kind of service and, because we showed proof that the only way we could communicate was via our cel lines, we were told Vonage was going to allow us to disconnect without fees since Vonage did not supply us what we paid for and, we were told, there would be NO CHARGE for the disconnect. I said thank you and, We would not go further with having our attorneys sue for the lost time and hours.

A few months later we were surprised with a call from a collection agency telling us we defaulted on paying Vonage some fees. We immediately contacted Vonage who pretty much told us there was nothing they would do to rectify this issue and even though they saw that we had the issues and never received what was paid for, they would do nothing, in fact, they said they have no communications with their own departments that handle such issues and they had no intentions to rectify anything. When we asked for the number for the BBB, we w ere told to find it ourselves.

The persons I spoke to were a Jamica and her manager by the name of Latoya. We tried in vain to make her understand that if they did not take this seriously and get us to someone that could help, we would take the next step and join two other lawsuits against Vonage as well as create another. She ignorantly said, do whatever you want, so this is the beginning.... I highly recommend that if you are considering Vonage and you will need more than a single phone line- look elsewhere, it is not worth the hassle it is to have these geniouses suplly you with lack of service.

Just for a laugh, the so-called manager Latoya, suggested that we contact the collection agency PENDREDIT and we could tell them Vonage said they could remove the charge. We all got a big laugh. It would be nice if once a credit collection agency contacted you, you could call them back yourself and tell them the creditor said just forget about it. This is the type people Vonage hires to help run their faultering company- IDIOTS!!!

I had problem with vonage service. Call being dropped and so on. I shifted the service to at&t. I was charged 39.99 disconnect fee. When I joined vonage, I was not told about this disconnect fee. I was so surprised to see the disconnect fee. I called customer service and I talked for an hour. None of them helped me out with that.

I am really disappointed with the customer service provided by vonage.

my trouble stated in july 08. i tried there 30 day money back device did not get to me until 2 months after so i tried canncell before device was shipping. was told i could not so finally got device. it did not work so called again to see why it was not working. say we can send a tech to house to hoook and fix it but will be 2 month from now so 4 months later i been charged everymonth for service i never had never used. tech came serive still did not work so i then ask again just cannecell it it dont work never has work. then was told again we send a tech for 100.00. i said done that. device dont work. was told to buy new phone plugs for it

called again yesterday 1/14/09 to let them know i was still beeing charged for servi=ce i never got and was not cannelled like i asked 6 months ago and was told would cost me another 98.40 to disconnect for early fee and i said no im not paying for it seeing you cany get service too work. i moved so why hook it up if imnot longer at that house this is crazy. i been though lot more with them too much to write. very bad company. they then went and made charges that was not authorised to. told them not to charge my card the 98.40. she hung up on me and i called right back. she went and charged my card anyways and i was not even on phone

As a consequence they had debited a large amount of money from my cheking account without authorization. This has couse overdraft fees on my account 6 months of payments of 21.99 plus 98.40 for a diconnection fee, 6 months of fighting to still get no where. Aggravation and time involved to stop it is unlimited! Vonage is a ripp off. I want my money returned to me.

We visited a Vonage kiosk in the mall and signed up for trial service. It was free for 30 days and we were assured that if for any reason we did not like the service, we could cancel without any penalty. We took it home, plugged it in and tried it out. In the meantime, we contacted our current provider who informed us of a $275 cancellation fee. So, we boxed up our Vonage equipment and took it back to the kiosk in the mall. The person there told us it would be taken care of by the Manager when he returned and we left.

Later we started receiving phone calls from these people asking us to reconsider and trying everything under the sun to get us not to cancel. By this time i had been laid off and informed them that this was not a good time to messing with my phone service. At that point, they told me that i needed to call Vonage myself and they sent me an e-mail with the information. By this time, the 30 days had already expired. I called Vonage and customer service would not take no for an answer. Finally, they asked me to keep the service until after the holidays, for free, to see if i changed my mind. I reluctantly agreed. I never picked the equipment back up nor did i install any Vonage service.

I noticed a charge on my checking account on January 14th and called to cancel the service and ask them to credit the charge since I had never reactivated the service and did not have any of their equipment. Not only did they refuse, they also hit me with a $42.50 cancellation fee which had never been discussed prior to this call. I told them I would not pay it and they put me on hold for Billing dispute. After several minutes, they came back with an address for me to write a complaint to Vonage Corporate. I asked to speak to someone who could help me and Maria told me that no one could do anything about the cancellation charge.

After some persistence, i finally was transferred to her supervisor, Rick, who also would not or could not help. When I told them about the actions that occurred at the kiosk, Maria told me that they are not Vonage employees so Vonage is not responsible. This all seems very unprofessional to me.I will accept the responsibility for not being able to cancel the service that I did not want even though I was promised up front that it would not be a problem. But I was billed for something I did not have and for services I did not utilize.

Due to my financial situation, both the monthly service fee and the cancellation fee caused nsf charges to my account, totalling $70.00. It probably cost me my marriage as well, but it's the straw that broke the camel's back, not the sole issue.

IN may of 2007 I got vonage as a phone service the service was horrible I could place a call because the person I was talking to couldn't understand me, I call Vonage tech support like 8 times in about 3 months period finally got tire of vonage and went somewhere else for my phone service I call vonage to disconnect my service and never happend, a month later they bill me again and again the following month dipice all my calls to diconnect my service.

In January the 13 they draw the final straw when I call once again to terminate my service and this time they say they will disconnct the service but for a feee of 49.98. they really made me upset. about an hour later I check my online bank account and founfd out they have charge me $89.98.

In consequence of teir action I couldn't pay my water bill that it was due to be shut off.

i tried to cancel with them within five min of being bullied into using there service. they said i was cancelled and then charged me. I again called in less than a month april 9, and tried to cancel again. i thought i was cancelled. they continued to charge me. i did not find out that they were still charging me until dec. One of the reason was because they took it out at different times then they said. They told me they would only take it out on the date I ordered it. Plus i never got any e-mails stating that the service was still active until dec.

I tried to call and get my money back. they confirmed that i never used there service and said they were going to charge me a cancelation fee. i told them not to do this and they did it. i never gave them authorazation to charge me this fee. they also said we saw that you tried to cancel twice but that i didn't do it right blaming me for it not going through. When they charged me the cancellation fee they sent an nasty e-mail saying do not reply.

i have tried to contact them once more to try and reslove this but they will not reply. Because of these charges my bank has been over charged and i have been charged fees. I have put a claim in with my bank and can prove i have been using verizon for my home service.

i am a single mom on ssi with a growing teenage son and make little money. this money has taken food out of his mouth. it has caused me undue stress because i never knew the response i would get when talking to someone. i was hung up on many times and lost even more money due to the fact that i had overdraft fees.

I had an account with Vonage with two phone lines on it. In October of 2007 I requested that one of the phone lines be transferred to a separate account. It took multiple long phone calls to tech support over a period of several weeks, during which time my phone line was not working, but they did finally get the second account set up and both phones working. However, without me realizing it, they had added a second phone line to the new account. I was so tired of dealing with Vonage that I didn't check things afterwards, so I didn't realize that they were charging me for two phone lines rather than one, because it was charging to a business credit card that i don't see the statements for. When i realized the mistake, they refused to refund or credit me for the double charges. They also wanted to charge me a $39 disconnection fee, because the new account had less than 2 years, even though the phone number had more than 2 years.

Damages for me, apart from the hours of time wasted talking to technical support, are approximately $360 ($30 a month for a year for a phone line i never requested) plus a $39 disconnection fee (if i can't get my credit card to reverse it).

I have comcast as my phone and internet provider, and I was having a lot of problems with them, I called Vonage and started to make the switch, I never compleated it because Comcast corrected the problem, I never completed the connection to Vonage, never used the service ever! Voange billing system is still trying to bill me and I have made repeated calls to correct the problem with no luck, now they say they are going to bill me for canceling early,

I am in the process of correcting my credit scores and my fear is that Vonage will enter this as non-payment on my credit report

I am sick and tired of getting Vonage mails and emails. I have had past problems with them when I started their service. I terminated their service then and now I'm still getting their mails as I said clearly I didn't want any of their mails nor emails.

I spoke to these Reps. till I was blue in the face. I told them that I didn't want them to take any money off my credit card & to send me the bill. they never sent me a bill & cut off my phone service for the $30.00 of the next months payment ahead. this was 4 months ago. So now we are in a new year and I decided that I wanted to change back to my old phone company and they now have decided to punish me by not releasing my phone number. and telling me I now owe them $213.00 are tbey insane...I will also be contacting the FCC over this matter as well as telling everyone I know what they have done...

I now don't have my phone service which is suppose to be switched back to verizon but they are full of games I see. I want this to be recorded as to what they are doing to customers!

I signed up for Vonage 2/27/08, I found out the first of March that i could not get the internet service i needed to connect the service. They argured with me and gave me a number to call to get it, I called and they do not provide my area. I called back and told them to reinburst my money because i could not use them. The person i talked to said o.k. all this time i though that the service was canceled. My bank account kept getting messed up and i could not understand why.

I went to my bank and got a print out. Vonage has been taking money from my account for 11 months. Over $400.00 dollars. I can not afford this i take care of three families. This could pay my car note. I called Vonage and talked to Leila she kept pushing me and said that next month would be a year. If i canceled now they would charge me 49.00,plus another 39.00 for canceling my account. I told her she was not charging me anything and i wanted every penny put back in my account. She said i had to write Customer Care Billing Dept. I am so upset when i canceled this back in March of 08.

My bank account has been missed up because of this they have taken over $400.00 dollars from my account plus return checks to my account. I take care of my mother, my daughter and grandson. My daughter is a single mom and struggles very much so i have to help pay her bills and my moms morgage. I work too jobs iam tired. I stay so mentally stress paying everyones bills this money plus my checks that were returned could have been easier on me. I just want my money back.

December 4, 2008 I signed up for Vonage phone service. I no uncertain terms, I specifically asked if there were any contracts, disconnect fees, grace periods, rate changes, etc. The customer service represetative answered NO to each question. I also instructed my representative to not start my service until Jnauary. I was not going to be traveling all of December and would not be using the service. I was told there would be no problem.

I received my device in the mail on December 9, 2008. The device did not work. I was told the problem was my $200.00 phone and I needed to buy another phone. I bought another phone ($100.00). The device still did not work. I was told the probolem was that my phone had a three or four prong coppper connection, but I needed a two prong copper connection. Finally- a dial tone. However, the connection was scratchy and staticy.

When my third phone also did not work I finally just called my IT guy at work. He told my I would now need to buy a 5 way converter switch. I purchased this device also. So now it is a month later and my Vonage phone still does not work. January 5th I find a $31.00 deduction from my checking account despite the fact I specifically instructed Vonage not to begin my service until January, the phone has yet to work, and I was told I would receive my first months service free of charge.

I had had enough. January 6, 2009 I called to disconnect my service. After requesting disconnection at least 5 times I finally got through to the representative. It was at this point I was told I would be charged a $100 disconnection fee eventhough I specifically asked if there were disconnection fees when I signed up for service and was told NO. Vonage explained that I was outside of my 30 day trial perioud so I could no longer disconnect my service for free. This was the explanation despite the fact that I did not even receive my Vonage device until December 9th.

Oveer $300 in equipment purchases, $100 disconnection fee.

I have called vonage november 4, 2008 telling them that I couldnt get into my online account for the past month. I told them that I had email about the problem and that I was suspended because I couldnt pay online. I wanted to cancel and I was told that they would give me a month free for my troubles. I was told that my online account had been fixed so I could pay next month bill.

I tried paying on 12/05/08 and same problem i was suspended again and I called on 12/29 /08 to try and get my account cancelled and i was told by judy that I could cancel but i would be charged a cancellation fee of 39.99 because i was under contract until 8/7/09. I told her that i didnt agree to a contract and that I wanted to be disconected from there services they of course told me that system was down to call back in 2 hours and I have heard this each time I try to cancel my phone services.

I will noy pay any more money to vonage and again today 1/05/09 I was told that spill that the system was down for upgrade to call back 2 hours. This company is a ripoff. They continue to charge me for services that I dont want anymore. Nor will they give me a address to return the box so I will be charged for that.

On 12/31/08 I called to have my service disconnected. On 1/4/09 I received a voicemail on my email and realized that the service was not disconnected. On 1/5/09 I called and spoke with Sally and inquired what the status of my account was. She said that she could see on 12/31/08 I spoke to their representative about disconnecting but he did not disconnect my service and now the 30 day trial period has expired and they are charging my credit card $128.18. I have my receipt from USPS where I returned their equipment on 1/2/09 and a copy of my statement where I spoke with their representative on 12/31/08 at 3:03PM for disconnect.

Upon trying to get the service working on 12/11/08 I went over on my cell phone minutes costing me $18 extra on my Verizon bill. I have the cost of returning their equipment and now a charge on my credit card for $128.18.

I dispute this charge due to the fact that there was no service provided. I was never connected to the service. Therefore, no service was rendered. I signed up on the Vonage web site to reduce my current phone bill. Once I received the router and an email from Vonage stating that I was connected to the service I was under the impression all was well. When I reported that the service was not working, Vonage discovered that because I had a bundle package with AT&T, and AT&T would not release the phone number to Vonage.

Vonage then began suggesting that I discontinue my package with AT&T and sign up for a different DSL service. I explained that the service would cost me a great deal more than I could save using Vonage as it includes Cable, phone and DSL. Rather than graciously apologizing for my inconvenience, Vonage threatened that penalties would be applied to my account for early termination. It is my contention that had I known up front that the AT&T bundle would cause this problem, I would never have signed up. This smacks of manipulation of the consumer to get what ever they can even when they failed to provide the service.

$126.62 default on credit report 9.95 router

I ordered the phone service on the 4th of December. I had the service for 2 weeks and I could not place calls. I could receive them but coudldn't place them. They kept me on the phone for over 3 hours doing troubleshooting which caused me to go over my minutes on my cell phone bill because I couldn't use my house phone to call them. They tried to convince me that it was AT&T that was causing the problem because that was who I had internet service with. The vonage guy even got into an argument withthe supervisor at AT&T because he was convinced that it was on their end and not VONAGE.

Any way, I cancelled the service. That request didn't go through. A few days later my bank card was stolen. I couldn't pay the $40 dollars for the box to be sent back. Even though this was all well within my 30 days they still expected me to pay this so-called insurance for this box. So , I called and told them that i had sent the box back anyway to speed my cancellation up and told them about my card being stolen. They told mem they had not received the device yet and they couldn't cancell my account until they had received it.

They recieved it on the 18th of december and this is the 31st and they are telling me they never got it. So I told them not to charge me for the device because they had it and I didn't. She told me she understood but she couldn't cancell it kuntil they received it in that office. Now I know they received the device because it was sent with a confirmation attached to it.

They ended up charging my account causing it to be overdrawn, never sent me my money back, and still till this day has not cancelled my service. I plan to contact those necessary to get all of my money back. They weren't even authorized to use my card, which was cancelled by the way.

I ordered Vonage home phone service online on 12/25/08 before doing my research. Once I looked online and saw the NUMBEROUS complaints against VONAGE I decided I had made a bad decision. I called to cancel my service on 12/26/08 (one day after signing up and WELL WITHIN my 30 day money back guarantee cancellation timeframe). Just as I saw on many former consumer affair complaints, once I got someone on the phone (Tahemeena on 12/26/08), she tried to convince me to stay and when I insisted on canceling she warned me that our call might get disconnected to which I laughed (since I had seen this is a tactic of theirs on other complaints). Within two minutes our call was disconnected and I had to call back.

When I called back I spoke to Ajit (ID # 20120). He informed me that there was no record of my previous call (big shock) and made me go through the entire explanation again as to why I wanted to cancel. He agreed with me that I was well within my 30 day grace period and even said my order had not been processed yet so this should be easy. He sent me an email confirming my order was canceled and I would see no charges to my checking account since the order had never even gone through. However, one day later, I see a charge from VONAGE in the amount of $40.94 on my checking account! They obviously did not cancel my order.

I called back today (12/30/08) and when I finally got someone on the phone and explained the situation, she told me due to system wide upgrades their computers were down and I'd need to call back in one hour. I'm telling you---this is their script! You either get disconnected, have to call back, etc EVERY TIME YOU SAY YOU WANT TO CANCEL! It's a joke. I just want my refund. Per their own website, under Terms of Service line #4 MONEY BACK GUARANTEE it says We offer a money back guarantee if you terminate your service within 30 days from your subscription date.

Someone please help me, I call and they won't help me unless I continue to call back and speak to a zillion people. Even then they don't keep their word. I have the email print out showing I signed up and one day later canceled my service. I want my $40.94 back and I fear they'll continue to charge me or ship me the equiptment anyway forcing me to pay to ship it back to them and take more of my money.

This has cost me financially obviously but also has cost me precious time. To have to call 3 times now and still not have the problem resolved and to have to speak to sales reps who tell you in advance that your call will likely be disconnected or that their computers are down and they cannot help you (no matter what day you call!) is insane! They don't honor their terms and they are ripping people off left and right.

I got Vonage phone service in 2007. I cancelled the service in august 2008.I was not told at that time that there was a disconnect fee or anything else for that matter. I got my bank ichstatement for november 2008 and december 2008, and found charges to my checking account from Vonage. I called Vonage and spoke with two individuals. They said the charge in november was for service. Which I did not have, because I no longer lived in Yorktown,In.

I was then told I would be charged an additional fee of $39.98 to close my account, which was suppose to be closed already. I told her they better not take it out of my checking account that I was never told that up front.She said I could write a letter of dispute to the company. Ha! like that would do any good. So I called my bank and they said to fax my letter of dispute to Vonage and ask when my money would be refunded. If Vonage did not respond my bank said they would take care of it. I have an attorney and told Vonage if I was not reimbursed they would be contacted by my attorney.

I am a single woman trying to make ends meet and this kind of BS happens. I am out $60.00, which might not sound like much, but when you don't make more than $200.00 a week it is!

My home phone has be out of order since two weeks now if i call them the will be alright but as soon as we finish i will bbe to, i can,t make calls can,t recieve calls but the wedsite it said my account is active

My home phone has be out of order since two weeks now if i call them the will be alright but as soon as we finish i will bbe to, i can,t make calls can,t recieve calls but the wedsite it said my account is active

I signed up for a special package with Vonage in October of 2008. This package was for 14.95/month and a free converter to attach the phone service to my internet connection. After two months of inconsistent clarity of sound, I decided to re-sign up with Comcast in their package deal. vonage sent me an email acknowledging that I was cancelling their service and it would take 30 days to transfer my phone number back to comcast.

I was sent a bill for 92 dollars-which included a cancellation fee and also a recovery fee for the Motorola device. I contacted Vonage to ask why I needed to pay them for a device that was given to me for free, and if I returned the device would the 49.99 recovery fee be waived. I was told that because i cancelled before two years were up, I needed to pay this recovery fee-no matter what and even though the recovery fee is listed for the device. This fee would not be waived if the device was returned. The service agreement on their web site does indicates that service will continue indefinitely until I decide to cancel. they advertise that there is no Length of service agreement; until you read their cancellation policy where it states that the term of service is for two years. I told them I would pay their cancellation fee since that was very clearly stated on their web site, however I would not pay their recovery fee as I received the device for free and did not sign up for any length of servide.

Negative credit report Reported to collection agency to collect the unpaid money.

The phone service is interrupted its a Vonage, mistakefirst tha amounth its ridiculous:$63.87...I just returned for second time for been in the hospital after a I tried to call 911within good result; I'm a sick person who's need the telephone at home; I know these discrepancies occurs because the person who's refersed me has the problem but after talked with the right person everything was working fine...i hope this time will be the same with me . Thanks my credit card did not worked at that time; because like this i founded the compay or some one in the company was charge me extra amounthI still do not have service, i paid for conect to existing internet for have the interrupt phone service; i need my phone service back; and supouse the first bill will be on January 2009; for the amounth of39.99 plus tax NOT for 63.87.

my health is damages more than the day i try to have the service for go to the emergency room in the hospital.

Stay away of Vonage. Because of the bad service I cancelled my two lines with Vonage in Oct 08 and they only cancelled one....they are keeping taking my money from my cc. I called them to cancell the other one and they told me that because it was Saturday the cancellation process was closeed and that I should call them again from M-F. Vonage is a company that they do not have any idea about customer service and the way to create loyalty.

$150.00 so far....

i ordered vonage after answering all questions. they sent pkg. my husband worked for 2 da trying to hook up. i went to my internet carrier & he said i could not get vonage in my area. i sent equipment back in time & wrote them a letter stating i thought i had been mislead. i did answer all their questions. i called back & someone at vonage said i could not get service in my area.

i disputed charge on my credit card & now they are calling me. i work for a attorney & I hate to get him involved about such a petty matter.

i ordered vonage after answering all questions. they sent pkg. my husband worked for 2 da trying to hook up. i went to my internet carrier & he said i could not get vonage in my area. i sent equipment back in time & wrote them a letter stating i thought i had been mislead. i did answer all their questions. i called back & someone at vonage said i could not get service in my area.

i disputed charge on my credit card & now they are calling me. i work for a attorney & I hate to get him involved about such a petty matter.

I signed up for vonage service and then found out that I could not get a local number. I tried to cancel the service and found that I would be charged over 100 dollars to disconnect. I never used the service once. The account manager told me that I should have read the fine print and that the only options for me was to pay the outlandish disconnect and rebate fee or continue with the service under a different plan. This company is completely comfortable taking money because they gotcha and have no sense of fairness.

The only option that sounded remotely resonable was that I continue to pay 4.99 per month for reduced service (even though I can't use it) for the next 2 years and maybe if in that time vonage can be of use to me then I can pay 24.99 per month for the unlimitted plan.

On May 31st 2008, I signed up for vonage residential premium unlimited plan for a monthly fee of $24.99 which total to $30.65 after taxes. So I had been paying $30.65 a month every month until I received the credit card statement for November, I was now being charged twice for my vonage service. The first charge was of $ 18.61 on November 12th. The second charge was of $59.06 on December 2nd. I quickly called the vonage company to find out why the charges were being made.

When i reached a customer service representative I was told I had been switched to a small business premium unlimited plan. I inquired a reason but the representative had no explanation for the change, instead I was given a number to an employee named Bob who was apparently responsible for the change. On December 9th at 2:54pm I gave Bob a call but received no answer. I called numerous times and left a message and waited all day for a reply but never received one. On December 10th I called Bob a few more times and since my call was never answered I left another message.

I decided to call the company and request to talk to a supervisor who was not of any help either, but instead gave me Bob's number once again. So after another day of waiting for Bob to reply, I finally received a call from someone at vonage regarding the message I left Bob. I told the person about the charges that were made on my credit card and asked for a reason. He told me there was a spike in the amount of calls being made, and according to him there was calls being placed to over 75 different numbers in the month of November, so I was forced to upgrade to the small business premium plan. I was then told that the charge of $18.61 was for changing from a residential plan to a small business plan, and the charge of $59.06 was for my new monthly fee. I did not understand how this could be possible since I had signed up for the residential premium unlimited plan which included unlimited local and nationwide calling and stated nothing as to having a limit to the calls you can place or the amount of minutes you can use the service for, besides that there was no way possible calls were being placed to that many different numbers.

I considered canceling my service with vonage but decided to wait because I feared high cancellation fees. Instead I went online and logged into my vonage account to see if on there I could find something that said there was a limit to the residential premium unlimited plan, but found nothing. I then looked at my call logs for the month of November and according to their own call logs, there were calls made to only 15 different numbers. So my question is, is there a limit to something that's suppose to be unlimited?

I ordered vonage service because Time Warner phone service was not available. To my understanding I had no annual contract. But when I caceled they charged me for canceling $39.99 and charged me for a rebate they recieved for the equipment $49.95. I did not recieve the rebate. They did and now they also are charging me. So they get double payment for something I was told they did not charge for....

They have overdrawn my account and caused a hardship for me and my family. If I would have known this would of happened I wouldn't have signed up with them in the first place!

I called to get service with Vonage, without knowing anything about them really. Not once was I told that I had to have internet to use Vonage, and we had not gotten internet services yet as we had just moved. As soon as the adapter arrived, it became obvious we would be unable to use Vonage. Then, the phone calls began, the stonewalling began, and the credit card theft began, even AFTER they received the adapter back, never used, in it's original packaging. Not once was I EVER told of a 40.00 disconnect fee, not in ANY conversation I had with ANYONE did I agree to, or give consent to auto-pay on my credit card!!! Thus far, Vonage has ripped me off for about $105.00 and change. If anyone is considering a class action suit......count me in!!!!

I was mortified when I tried to use my cc to buy Christmas gifts, and was told by the cashier, in front of about 10 customers waiting in line, I'm sorry...your card has been declined!! Now....I have a valid bill that I will have to put off paying on time, and I have no gas money for this week to get to work, or lunch money for my children!! I also lost out on the Christmas gifts that I was getting during the store's special, and now cannot afford them at their regular price!! Maybe Vonage can explain to my kids why Mommy did not get the gifts she promised this year!!!!

problems with canceling. i have been with vonage for 4 years and although there were some problems but overall not too bad for the price. i needed to take a 2 year leave from phone service due to being out of the country. i fully intended to go back to vonage upon my return but after dealing with a feeling of being hijacked by vonage, who wouldn't let me cancel and threatened to charge me fees. obviously i will never return, SHAME ON YOU VONAGE

On October 15th I ordered phone service and my credit card was charged $45.94. I tried to install the modem with no success. I called on November 5th and cancelled, well within 30 days, and was told I would receive an RA# in the mail. That never happened. I checked my email on November 19, 2008 and was informed that I had been charged $30.03 for monthly service. I never made 1 phone call! I contacted Vonage only to be told that I was being charged an additional $89.98 for a cancellation fee! I told them no and as I was on the phone with them they charged my credit card. I found this out when I tried to have the charges blocked. They have $169.84 of my money and I never used the phone service. Is that not theft under $500.00?

I activated phone service with Vonage last February. Many times my phone would not work and I would call Vonage's technical service and they would put me on hold for much longer than I could wait. I finally went to cancel my service because I couldn't take it anymore and they are charging me $92.98 to cancel my service. They refuse to waive those fees even though I expressed extreme discontent with their services and was unable to even use my phone on many occassions. I would never recommend this company to anyone and I believe that they intentionally put me on hold for technical service for so long that I would hang up and give up (which worked many many times).

$30.76/ month x 10 months of unreliable service= $307.60 + $92.98 cancellation fee= &400.58

Like all the other complaints, they won't let you cancel your account. Have never seen the contract they say I agreed to! Can there be a class action suit against this company? I'm onboard if anyone can help. Going to close my account will see what they do now.

On September 24, 2008, I requested a number transfer from Vonage. Turned out that because my AT&T number also had DSL service, the transfer could not be completed without me getting a separate line installed for DSL service. On October 7, I received a Number Transfer Process Cancellation email from Vonage as I had not yet been able to secure a new line from AT&T. On October 20, I called Vonage back, after speaking with AT&T, to resume the Number Transfer process. I was told that I would have to initiate a new request and begin the process from scratch as my initial request had been cancelled. I went through the entire process of choosing monthly service level and confirming my transfer request with third-party, etc. again.

My number finally became a Vonage number on November 6, 2008 as per an email from Vonage. By that time, I had been called out of FL back to NY for work and had not even taken the Vonage device out the box far more to install it. I checked with Vonage to find out whether I could use the number in NY if I had only a laptop with a broadband card for Internet connection. I was informed that I could but it would require using a headset which must be physically connected to my laptop in order to make/receive calls. This was not going to work for me so I decided on my trip back to FL for Thanksgiving to call Vonage and have the line completely disconnected. After all, my service agreement did give me 2 months free service and I was not even a full month into service yet. Besides, I needed to call them anyway to find out why I had received an email bill for $31.12 processed on 11/24/2008.

I called Vonage customer service on 11/28/2008 and explained that I had essentially moved back to NYC to begin work on November 3 2008 and would not be needing service any longer. We went through why porting the number would not work for me then the representative announced that there would be a charge of $117.69 to disconnect service. After picking my self up off the floor, I asked why - seeing that service began on November 7 and it was now November 28 and I was supposed to have 2 months free service. That is when the biggest shocker came - I was informed that my service began the day my account was opened which is the day I initially requested a number transfer back on September 24.

Therefore, my two free months of service ended on November 24. I tried to reason with this rep explaining that my number did not become a Vonage number until November 6 and until that day I was an AT&T customer receiving services from AT&T. He just was not hearing me, as a matter of fact, he spoke to me like I just didn't have the capacity to understand. I told him I was not going to pay $117.69 to disconnect the service and I needed to speak with his supervisor. He proceeded to argue with me that his supervisor would tell me everything he did and that I needed to write to some address in NJ if I had issues but I insisted that I speak with his supervisor. I explained to him that I could not pay $117.69 to have my phone disconnected and I needed to discuss the options. I was put on hold and the phone went dead.

I called back immediately and got a female rep this time. I gave her the name of the previous rep and asked to be put through to him or his supervisor. She insisted that she had to read the notes first but then I had to explain the entire situation all over again. She also tried to explain their ripoff tactics to me - that I had been a Vonage customer since September 24, 2008 - the date of my original request for a number transfer. I asked her whether they would please explain that to AT&T who also thought of me as their customer during that time and had, therefore, been providing me with actual service for which they would need to be paid. I again asked to speak with a supervisor. It was then that she decided to refresh her screen and I was informed that the previous representative with whom I had spoken, had already disconnected the number and charged my account $117.69 but he had noted the account that I asked to speak to a supervisor and we were "disconnected" and someone would need to call me back. (I guess on the disconnected number).

I was extremely upset. In my view, I had not instructed the rep to proceed with the disconnection as I needed to resolve the charge issue. I certainly did not instruct him to charge my card - a card number I had previously given to purchase the Vonage device. Of course, her only recommendation, aside from writing to the address in NJ, was to speak with their Accounting department to which she transferred my call. The guy who took my call was the absolute worst customer service rep I have ever dealt with. He talked down to me and argued heatedly with me with regard to my disbelief that my 2 months of free service could possibly be given to me over two months that I was still receiving service from AT&T not Vonage. I also complained that I had not given the order to proceed with disconnecting the number and to charge my card with $117.69 so I wanted a refund. He actually had the gall to tell me that I would be disconnecting the service at some point anyway so what's the difference. I told him the beauty of it being my account and my card is that I get to say when to cancel the service and charge my card, not him and not the customer service rep and I did not give the order to cancel.

Well, I started hearing music at that point because he simply threw my call back into the call pool. I had spent over two hours on my cell phone with Vonage for nothing. I have not called back since. They also charged my account $31.12 for a full month of service that I did not receive. What they are doing must be illegal. How can you tell me I am your customer and you are giving me service when my phone number is still with AT&T? And if I am your customer since September 24, what did you cancel on October 7 and why did I have to initiate a new number transfer request with you on October 20? And if I am your customer since September 24 and you were providing me with 2 months free service for a number that is being serviced by AT&T, shouldn't you be the one paying the AT&T bill instead of me? Can Vonage possibly be more immoral?!

electronically extorting money out of accounts that are closed regarding service that had been disconnected and closed for several months. Continuation of billing months after accounts where closed. No telling the truth regarding the information extolled on the phone by representatives. Basically being told that the account was closed and then leaving it open to be billed for several more months until discovered, by then they charge you for the next months and refuse to close the accounts and charge more fees... etc. etc. etc....

credit, hassles, time lose, un-americaness of this..!!!

I signed up for vonage and was informed that there are no contracts for termination/disconnect fees. after canceling due to bad phone service that keapt interrupting my internet service i was charged $114.00 for termination fee. I asked for an agreement which would show I agreed to such a thing and recieved no response after 4 months i was told to return the device for a partial refund. what a laugh. I am taking them to small claims after all it is the principal.

$114.00 disconnect fee

offer sounded good, I got 2 lines but the quality was very poor and the help menu online is very limited. If one calls physically one expects to be on hold no less than 15 min. and expect to be transferred to a manager to resolve anything. Truth is the manager threatens with cancelletion charges that are hilariously high (after 3 months I had to pay 219.00 to cancel) Its a scam!

I had to terminate phone calls due to lousy quality, plus lost so many emails since the vonage device connects to existing internet lines and changes IP addresses so emails are delayed for days until a network IT person was hired to fix the problem!

service sounded good value, I got 2 lines. Quality was less than desirable; very garbled and every time I called I HAD TO HANG UP BECAUSE IT TAKES FOREVER; THE HELP MENU ONLINE IS EXTREMELY GENERIC almost non existant. to talk to a manager expect to hold 20-45 min. easy. then to cancel I had to pay $219!

had there phone service awful connection problems. after a year with them, decided to cancel, was on the phone first time about 1 hour. gave up, caled again 2 months later, determained too stop service, the amount was being drafted every month, from my acc, 34,00 dollars a month, so after about hour, after not being abel too half understand this fellow i ask him look is it gonna chaust me any thing too stop this service.

guess what. it did. 39.95, never saw any thing about that fee when i sighned up. so iam sure iam not the only person liveing this nightmare.

After spending a total of 12 hours on the phone and replacing one of the vongage boxes, I still do not have the service. I am having problems getting them to return all the monies that I paid in to them and the service never worked. I think people need to be warned about this company and their inability to promise what they adverstise. They cannot deliver what is promised and they should have to compensate the consumer within 24 hours of not receiving service.

I am certainly finished with this company and would never recommend them to anyone. It cost much more than they are willing to refund. SO BUYER BEWARE!

i go to cancell my phone service and i was told the was a $90 fee which i was not informed when i singed up for vonage. now, they refuse to cancel my service.

i can't cancell my service without paying this hidden $90 fee.

I thought Vonage was a great deal and set up a phone line for a person who was staying in my house for a few months. The phone was really easy to install and everything worked fine. Part of the process when I originally signed-up for Vonage required me to call them before the service could be activated. I talked to a customer service representative and explained my situation. She insured me there were no contracts and that I could send the Vonage router back once I was done and she mentioned they would pro-rate the remainder of the month. She told me that before I could send the router back in that I would need to call and receive a return address and statement from them.

That sounded great, but when I called to cancel the service four months they were singing a new tune. After trying to talk me into keeping it, the customer service representative finally put me on hold and canceled it. When he came back and asked if I needed anything else, I told him I needed the address to return the router to. He acknowledged that was important and put me on hold again. When he got back, he told me the router was mine and that I had just been charged $119.89 for early termination fees and payment for the router. I explained to him that is not what I had originally been told and he quickly gave me the address to the legal department and offered no more solutions. The address seemed awfully convenient, like he was use to the calls ending this way.

These deceitful business practices seem to be corporate policy for Vonage, is there anything that can be done about it? $119.89 in additional fees that they did not make me aware of nor did I give them permission to charge.

I have been trying to cancel Vonage for months and months. They keep charging my credit card every month and are keeping my account status active. I spent over an hour and 45 minutes of my day today on the phone with three of their representatives - trying to cancel! I am so sick of this! I have now had to cancel every credit card I own just so they can not continue to charge me. Something needs to be done with them!!!!

I am on social security, disabled, and have a limited income. Even though I have NOT used their service for months and months they keep charging me. Why can't they just cancel my account?

Its VONAGE, but I can see there are others ahead of me in line! My wife thought she was saving money and got sucked in. The Free money back trial period. The first few weeks I was hanging up on Vonage, because my wife had not told me of the change and I thought they were trying to slam my account. I got the correct info when the Modems arrived in the mail. Then they mispelled my wife's name in her email address and she forgot her pin #, if she had it. When I called 2 weeks into the deal, Vonage switched my email for my wife, correcting her email address. At this point I still don't have the pin # and no one was able to give it to me. The 2 phones split into seperate accounts (double billings). After troubles with the switching, my wife decided it was a bad choice and told me to cancel and switch back to Verizon.

I told Vonage we wanted out and someone in India or the Phillapines only knew we will correct the problem, not "you need to cancel". So I went to Verizon next, did the 3rd party verification to switch, with one line, the one with my email address, switching after 2 weeks of problems. The second line, a line my mother uses for her rentals, could not be released! Afterall it was linked to my wife's email address and she did not have a pin #. Verizon had us calling Vonage to release it, but some how there was a problem doing so. Then the second line went into a mode where you could call out, not in! 2 weeks later it went dead! 5 weeks with no service and again back to vonage. Verizon said Vonage had to release the line, but Vonage claimed that releasing the line meant we could loose the phone number forever. I finally at the 5 week mark told them, I would take my chances, I wanted them to release their hold on it. Verizon said the release was not imediate and it took 10 days before we were back on Verizon after 5 weeks of interrupted service.

The modems had no address to return them to and after several calls by my wife, I packaged them up and returned them to an address given to her by phone.

My wife disputed the charges after a phone call, I wrote a letter explaining the problems and a refund of $79.99 showed un on her credit card on 11-25. On 10-27 she was billed for $119.98 Then on the same day as the credit of 11-25 a bill for $29.02 was shown. I called Vonage and asked if we were some how still with them and they said yes! No matter how I worded it a polite maybe Indian woman kept telling me I had to reconnect to solve my billing problems. I kept telling her, I wanted to be completely free of Vonage and told her I am with Verizon and on their billing, the phone company we had briefly left. There was a lost communication in disconnecting the vonage service, as though they have no instruction in anything other than sign-ups.

I was asked for the pin # I have repeatedly told them I don't have. I was given a temporary number for something I don't understand? If I am back with Verizon and my phones work, then why do I need an assigned Vonage number.

Someone needs to shut this con down, maybe with a class action? Either the Customer service people are poorly trained and in the dark or trained to run customers in polite circles until past the date of the trial period. Then cancelling seems near imposible? It feels like its about a communication barrier between foreigners, but maybe that is by design?

Like many others, I experinced the crackling sound on my line alomost constantly and all-in-all terrible Customer service. I switched last week after using the Voange service for a year. THEY BILLED ME A $39.00 disconnect fee! I have had literally hundreds of service companies in my 57 years. NEVER I have I been billed for a disconenction. Vonage aways has a refer a friend program In the future, I will refer ALL my frined and enemies AWAY FROM N THIS bunch of crooks!

While Vonage has demonstrated fraud in my mind. No one, nor was thier ever a agreement for a disconnect fee-They also didn't rebate me for the service I didn't use

Our business had telephone service with Vonage. Over a year we have attempted to cancel the service and they have continued to withdraw money from our bank account without permission for eight months. They claim our telephone call to cancel the service was disconnected. . .which is untrue. We cannot get a supervisor or anyone in authority to talk to us to make sure the service is discontinued!

Over $800 has been taken out of our account without our knowledge and illegally!

I subscribed to Vonage and they gave me a free phone modem to use. Now that I want my service cancelled (I used it for only 5 months), they are charging me with a rebate fee of $49.99 for the allegedly free phone modem. I offered to return the modem but they told me that the charge would still be there even if I did. I got caught by the fine print in the contract. I just feel that I was cheated of my $49.99 and I want Vonage to know that this is not a good business practice.

I lost my $49.99 and now really hate Vonage.

I called Vonage to check out their unlimited long distance and local services for only $24.99/month. After talking to the first sales rep. I still wasn't sure. I told the lady that let me think about it. A day later or so, I got a phone call from Vonage. A female person told me that she is a manager and has the authority to give special deal if I sign up with her that day. She told me the deal is 2 month free, only $24.99 plus taxes per month after that, free device but just pay $9.95 for shipping, free activation. I asked if there is any contract, she said none what so ever, I can cancel anytime should I not like the service.

When I got the device, I connected it and made a first call to see if it's working. I worked nicely. Couple later when I got back from the hospital where I girlfriend just gave birth to our beautiful daughter, I found that the phone wasn't working, and my DSL service wasn't working neither. I kept trying and trying without success. Few days later I called AT&T and went back with them. But I have to wait for 5-10 days for Vonage to release the line. So, I didn't have my phone and DSL service for about 2 weeks.

I felt very upset at Vonage but didn't bother to call to complaint. I just took it as a bad experience. However, today 12/4/08, I got an email from Vonage saying that they have charged my credit card acount for $93+ for early cancellation and other charges as describe in their policy. Plus, they went ahead and charged into my credit card that I used to pay the shipping fee. Is this illegal? Charging my credit card without my authorization.

I called to complain about service in Aug/Sept and to cancel. The gal told me that service wouldn't cancel until the end of the year paid or November and that I should call back to verify. Well they billed my credit card and when I called to cancel they said they would cancel but would not refund any of my money. They told me there were no supervisors or people I could talk to beyond them and that billing does not have a phone number and no one is authorized to refund any money and I'm just out.

So basically their mo is it's not important we give you service - it's just important that you pay for service which we won't let you cancel and get a refund for. There is NOTHING on their website stating this policy at all. Nor is there any disclosure of any thing on how to cancel except you have to call them and it's a big run around. HORRIBLE SERVICE!!! HORRIBLE CUSTOMER SERVICE!!!

I tried to cancel my Vonage service after three months and they told me there would be a $93 cancellation charge, and that this information was in the terms of service. This company directly advertises that there are no contracts involved, and indeed I did not a contract with them. This is extortion and I'm absolutely enraged that they are trying to charge me a contract fee without a contract.

I'm stuck paying for a home phone service that I don't use. I can't cancel either my cell phone or home phone contract now without paying steep penalties. I was basically conned into a Vonage 'contract' without knowing it. What kind of a company does this under the nose of its customers??? At least when I signed up for Sprint they told me up front that I was signing a 2 year contract and that there would be cancellation charges. Vonage hid this information as well as they could, buried deep in the fine print to take advantage of people.

Tried to cancel my service in May 2008. I was told that I would be penalized for not keeping the service for 12 months...hundreds of dollars. Spoke to Ethel. Kept the service until 12 months passed. Due to renew 12/26/08 according to Terms of Service will automatically renew for another year. Terms of Service Length of Service item 6.2 Now they want to charge me for a rebate recovery fee ($39.99) AND a cancellation fee of ($49.99).

Contract says that the equipment must be returned. Now they say that it doesn't. Placed calls in November 2008 to cancel. Placed several calls on Dec. 4, 2008 at 09:02:34 EDST. Spoke to LISA-BADGE #58321 who disconnected the call after 1 hour. 35 minutes & 13 seconds. Still not canceled. Called back at 10:39:00 EDST & waited for 17 min. 34 sec to speak to someone before hanging up.

Will be charged extra fees & contract will automatically renew for another year on 12/26/08.

I have had Vonage since September last year and my phone has been shut off four times in the last couple of weeks, so I ported my number to AT&T. In which their service agreement states they will disconnect service upon porting completion. I had to call them and disconnect service myself due to them not leaving my service running with no number..??? I was then told I would have to pay a $39.99 disconnection fee!

When I ordered Vonage their rep told me there were no hidden fees, no disconnection fees, no contract, and that I could cancel at anytime... I told them to pull the tapes of the sales rep and me and credit my account and they are refusing! They are telling me that when I logged into my account online that I agreed to their service agreement in which I never logged onto my account online.

In fact the person whom logged onto my online acoount was my girlfriend at the tim checking my call logs! So I was never informed of such fees and they never sent me any written agreement either... I never sign up with any company in which charges fees and or contracts, such reason I use metro pcs as a cell phone company!

I signed up for vonage on November 27 2008. I informed the lady who signed me up that I would not have the money in my account until Dec 1 and she assured me that I would not be processed until the first. Well it was processed immediately and my bank charged me $105 in overdraft fees. The bank told me they would refund the fees if vonage would submit a letter stating that the draft wasnt suppose to take effect until the first.

Well.. I kept calling Vonage and they had no record of my email address,phone number which they gave me or even the order number and the reps don't speak english very well. And they kept putting me on hold for 30 minutes at a time. I have noticed an increase in foreigners answering the call whenever I call customer service to many companies and their english is bad and tell you that you are going to receive products or services that you never receive. That is not a way to run any company. Oh and I cancelled my service with Vonage even before the device arrived and was told i'd be getting a full refund. Lets wait and see.

We were happy with Vonage for over a year but all of a sudden our audio quality deteriorated to a point that conversation was impossible. We worked with Vonage technical support and were promoted to higher and higher levels of technical help, but the problem could not be solved. We bought a new Vonage box, upgraded our internet, and went through every step the technical team suggested over and over. Finally, after several weeks of repeated calls to technical support and hours and hours on the phone (on our cell phones because Vonage couldn't understand us when we called using the Vonage line), we gave up and changed service.

But when we went to disconnect Vonage, we were told we would have to pay the $42.71 disconnection fee, even though they could not provide us with workable telephone service. We were told the only thing we could do was file a dispute form after the charge was made, or stop payment at the bank (which would damage our credit rating). We repeatedly asked to be connected with a supervisor but were repeatedly told one was not available. Needless to say, we would not recommend Vonage to anyone.

We will be charged $42.71 disconnection fee. We will dispute it but we have no idea if the charge will be refunded.

I apply for services on July 24,08 and received the vonage box on July 28,08. I talk with custom service and the lady i talk with said that this area did not have the board-band service right now so she was to put my service on hold until Nov. of 08. I call back in nov. of 08 and talk with a custom service person and I was told that I had service and funds were taken out of account but no min. were used.I ask for a refund and she said that i would be charge a disconnect fee of $117.69 because my 30 days were up. I were not told that information at the time of service. I explain to her that the lady I talk with at that time said that the service would be on hold until I call back in Nov. I was not inform that money would be taken out of my account, or there would be a disconnect fee.

I were inform on Dec. 1,08 that I would have that fee and I could not get my $85.41 that were taken out my account for service that I never had. All I wanted to know were why I can't get my money back. The service lady that I talk to gave me false information and now they're telling me that I just lost $203.10. How can this company take that amount of money and I had no service. I do have bank statements where the money were taken out. I don't have that kind of money to hand out for free. I also talk with someone in the billing department and they were very rude and smart mouth to me. So if you would please contact me as so as you can. I am willing to deal with this out of court if the company is. Thank you for your cooperation.

My bank account was in overdraft because of the funds taken out and a service fee of $25.00 were charged to my account.

I signed up for vonage on 11/20/08. I was told that I could keep my #, and that I would be getting my package in 2 business days. The person I spoke with did not speak very good english, I told him more than once my address and my name. Well 6 days go by, I called UPS to find out why no pkg. they tell me that they cant find me. WRONG address and WRONG name. I called vonage, got it cleared up, and asked if I had to pay while I was waiting for the pkg. They informed me NO. And I needed to call as soon as I get it so they can go back on payments.

IN the meantime because they screwed around so much, I lost my #. They issued me a new one, but not the same. I got the pkg 11 days later, I called and got to speak with the most ignorant women ever - her name is yolanda. She LIED to me over and over, she said the policy is 5-6 business days for shipment, she told me they didnt make a mistake, but it was my fault for not responding to an email that I never got. She also told me that her manager couldnt speak to me cause she was too BUSY talking to other customers. ONE HOUR later, her story changed and she doesnt have a manager there, I would need to call a different number.

I wish I never signed up for this HORRIBLE thing. They will not work with me, I asked for a refund, she told me I only paid $14.00 and received over $79.00 worth of equipment I should just be happy. I explained to her that arguing with customers is very poor business, she said well we are right you are wrong. Do you want a 2 day refund, so we can end this conversation. Well we went on and on for well over an hour.

I want out - I want my full refund of $26.62. I want an appology from her. And I want UPS to pick up the device at Vonage cost! I really would hate to have to get an attorney involved for such petty business, but when you look on the web page of HUNDREDS of unhappy people - what is there else to do?

I cancelled my vonage service today after two billing cycles I did not need the service. I understood the cancellation fee indicated on the web site $39.99 I was an informed consumer so I thought. After many minutes on the phone trying to get the customer service rep to stop reading the script and let me cancel my service I was advised the other charges associated and NO pro rate refund on a bill I just paid in advance for the next month.

I called back to see about pro rate refund and told they do not offer refunds and there was not other recourse to take. Very very disappointed in this service and lack of information about the acutal disconnection charges assessed.

Financial strain in already tuff times results for my family - had i known it was going to cost me over $100 to disconnect this service if i changed my mind I would not have started it with them.

I signed up for Vonage and their phone would not work where I lived. They would not cancel and continued to charge my account. I hired a technician to come to the home to make sure it was not my fault - that maybe I was doing something wrong. The Tech said the system would not work in our area. I called many times and they would not turn off the service or return my money. Vonage has turned our account over to collections for $194.03. Our credit score is 724 and I am very upset.

We depend on excellant credit scores to maintain low interest on our business accounts and insurance. Their careless actions have not only cost time to write all the credit reporting agencies but also until this is resolved, I could lose discounts on the interest and insurance deductions.

I applied for Vonage services March 2008 and was unable to use their services. I called them within the 30 day period and cancelled. I was charged for the access fee. I have not heard from them until today 11/25/08. I received a call from a collection agency that I owed Vonage 184.55 for service from March to August of this year. After I talked with customer service they informed me that I owe this because the account was not closed out properly. My account number is 1006749389. I would like this matter taken care of as soon as possible. Thank You

I signed up for a 1 year contract with vonage. I never really used it other than a few faxes every month. The story starts however when I tried to cancel my service. I have now had to call in 5 times to try and cancel my service. Each time I'm given a different excuse why they can't or won't. I have been disconnected twice after mentioning the word cancelation to customer service. I was told that I have a two year contract with them after I only signed up for 1 year contract. I was pointed to a section of their contract: 6.2 Automatic Renewal. Your service term automatically renews for the same term unless you call us at 1-VONAGE-HELP to cancel your service before the end of your then current service term. The renewal begins on the day after the last day of your service term.

I HAD called them prior to my contract expireing to cancal but was told a MUST call after the contract expires. This had dragged on for several months now, I have told they last two people (Magbaro and her superviser Cathrine) I spoke with that I want to cancel and i was told it has been canceled but I will be getting charged the $40 Early Termination Fee. I have canceled my card on file and will defeitly be disputing any charges. DON'T USE VONAGE!!

I signed up for Vonage and bought their router for my computer. Well when I tried to hook it up, it would knock out my internet. i tried this 3 times, could not get anyone to speak English until I got Paul. He said he cancelled my service and gave me an authorization number of 119701. They have debited my bank account already this month for the fees and I am not even getting to use the service. I mailed the router back to them which I was told to do, I shipped it Fed-Ex.

They overdrafted my bank account because I do not have the money in there and I told them that. I am disabled and cannot work,so it put me in a very bad money bind. i am so sick of dealing w/these people.

Their service did not work with my internet connection. I was told there was no cancellation fee up front. I told the women I spoke to when I cancelled that she did not have permission to charge my account for anything further. They charged $116.00 to my bank account. As far as I am concerned this was stolen money.

They stole from me directly from my account without my permission when they had expressly been told they could not!

We decided to switch to vonage 4 months ago, thought that it'd be better deal. We were wrong. When we signed up over the phone they didn't mention about hidden fees...such as cancellation fee. However they did mention about connection fee. They did waive the connection fee after much hesitation. I told them that we wanted to keep old our#, but it did not happen. Few days later, our line was up but the phone# we were giving was different#. We called 3-4 times and they assured us they are working on it to get our old # back in no time...weeks turned into months...Nobody could call in b/c everyone we knows have our old#.

We decided to cancel our service after much thought. We were told we will be charged with cancelation fee of $114.00. I was so furious & mad. I called my credit card to settle the charge but they could not do anything, which made me felt liked I were ripped off.

I signed up with Vonage on Oct.17th my equpiment didnt come until about 1 week later. I had a 30 day money back gaurantee I called on Nov.14th to cancel service and was put on hold for over an hour. I hung up and called back later to be told the computers were down and they could not access the account to call back in an hour or two. I had to go out of town so I called on the 16th only to be told that the department that closes accounts was closed and I needed to call back on mon.

I called on Mon the 17th and was told that because it was day 31 I was out of my 30 day money back gaurantee and that I would be charged 70.00 for the equipment fee and 39.99 disconnect fee. The rep tried over and over to keep selling me vonage and offered 2 months free and when I said no he continued to try to have me keep Vonage. I had to end up keeping Vonage right now with my account on hold paying 4.99 a month for a limited plan paying 3.9 cents a minute untill I get another carrier because I dont have 110.00 for them to close my account and immediately deduct it out of my account! I looked up Vonage complaints and there are ALOT of people going through the same thing.

In July 31, 2007 I requested information to transfer a phone #. I was not able to proceed so I cancelled the order. Well 17 months later they are still charging me for that line. I have tried calling them and the only thing annie was able to do for me was cancell the account but they charged me a $39.99 cancelation fee. She said if I wanted to dispute the other monthly charges that I had to go thru corporate.

I also called my bank which said they could only dispute charges that occurred in the past 90 days. I would like to get some help to get this matter resolved. I have been charged for the past 17 months approximately $30.00 each month for an account I did not have.

I was not informed that I would be without my telephone number for approximately 10 days and that I would be given a temporary number. When I called back to request verification of this procedure I was also told that I would be issued a temporary number at that time and that I would be able to make calls out but would have to retrieve incoming calls thru my answering service with my current carrier.

On the morning of October 22nd or thereabouts, I called Vonage and cancelled my order with them, making the decision that, due to their disorganized system which showed up each time I called them and became disconnected or transferred numerous times before being helped. But the main reason for cancellation was due to the 10 day interruption of service during installation. At the time that I cancelled, the equipment for hook up had arrived at my home. On cancellation I asked for directions to return the equipment. I was told that they would email me those directions.

I made one more call to Vonage to make sure that the order was cancelled and was told they did not have a scheduled set up for someone to come out to connect services, nor did they have a request to cancel my order. This person then cancelled my order (again after being transferred approximately 15 times). I was given the address at that time to return the equipment, which I did via FedX at a cost of $25.00+. By this time I am paranoid. I was also told that there would be no cancellation fee. I was also told they would send me confirmation via Email of this cancellation but it did not happen. I spent 2 hrs and 45 min. on the phone with them attempting to cancel this order, at that time. Assuming matter was finally closed I did not hear from Vonage until last Friday, Nov. 14. They sent me an Email for a month services.

I called them today (Nov. 17th.) and was told that I had never called them back after I sent the Equipment back, to cancel my service. They also informed me that the disconnect fee to cancel this order would be $39.99 and that they could not waive this fee as I had been told earlier. I spent another hour on the phone with a Ryan, explaining what had happened on this order, but to no avail. I called my credit card company to request that no authorization was issued for any further charges from Vonage and was informed they had already charged my account the $29.02 month billing charge E mailed to me last Friday, along with $43.99 disconnect service fee. They told me that they could not waive this fee because I had not called them to cancel this account before 30 days from inception. It did not seem to sink in to Ryan that I had cancelled earlier since he said this cancellation did not take care of the disconnect service fee, even tho I had never activated a connect service.

I agreed to have Vonage phone service contingent upon being able to having computer service. I recieved the transformer which I paid $90.00 dollars. Was to have two months free, then $29.00 a month. Two lines, etc. I couldn't use the service in my area of the country. I returned the box,called and told them I counldn't use it.

I have waited on the line for hours trying to get one person to help me, one person said she was working on it and I would be returned $390.00. My daughter was hospitalized in Denver Colorado. I was there from Dec.06 to Feb. 07. I discovered Vonage had been charging my credit card monthly the bill was over $400.00. I have spoken to many people and the last American I spoke to said, forget it you aren't getting anything in return.I never used the line!

I lost over $400.00 for a service I never used. I returned the equipment and was still charged for it! Please tell people the dangers of hooking up with Vonage!

when i applied for the service, switching from AT&T,Iwas not told that i would be without phone service for a week , before Vonage could activate my account. After a week passed AT&T provided a dry loop so that Vonage could give me service. After an hour conversing with the Tech to complete installation, I was told I would need a private contractor to take out (2) at&t points so i would have service throughout my home, about (5) phones. It was a nightmare. And they got me for three different charges on my debit for an extra line for my fax , that never worked.All total about 100.00 dollars and still no phone service.

Approximately out of 100.00 , and i'm retired on a fixed income. They were supposed email me with directions to return their equipment, and once returned they would refund the 44.00 they charged my account. They said they would return the 24.00 charge for extra line that never worked.

I placed an order for service on 11/06/2008 and decided to stay with my current provider when I recieved a letter from vonage a few days later to contact my current provider to cancel my phone service and keep my dsl. I did so and was told my pricing would change and that they would offer my a great discount to stay with them so I did.

I called vonage customer service on 11/11/2008 and told them that I had decided to keep my current provider at that time I was told that the equiptment had already been shipped and I would need to return it as soon as I recieved it. I was also told there would be a charge for 39.99 to my credit card until they recieved the equiptment back. this is a charge for service that was not even established yet and on top of that I was charged to ship the eqiuptment. and was told that I would not pay to return it. as I printed the return label and it said i was responsible for return charges.

I am on a fixed income do the result of an injury and was going to change service to save money. I paid 50.00 dollars and I will pay shipping as soon as I recieve the equiptment even though I was told I did not have to this money was money that I had in my account for my groceries for the week.

Had Vonage on month-to-month service, found the quality of the service unacceptable (after ~9 mos) and cancelled. Tried to transfer my phone number to Comcast(October), but it was delayed by Vonage until November. They charged me $29.77 for a month of service I did not receive.

In addition, they socked me with a $39.99 disconnect fee and a $70.00 adapter fee. I contacted them and they said they would refund $70.00 if I sent them the unit.

Vonage is scamming the consumer. They bury the disconnect fee in their terms, they drag their feet on transfers (so they can collect 1 more month) and I don't ever remember seeing a $70.00 adapter return fee. How much are these guys making off of their inferior services?