Vonage

Alessandra of Ansonia , CT November 20, 2009

I signed up with Vonage Telephone service under the impression that the service cost would be 9.99. The Salesmen on the phone (I forgot who it was) told me that they were running a promotion for 9.99 a month and that I would recieve this service. About a month later I found that I was being charged approximately 30.00 a month. I contacted Vonage. They were completely unresponsive. This is the reason I am contacting you. I want my money back or I want no fees to cancel the service.

PEGGY of MEMPHIS, TN November 20, 2009

Vonage switch my service with Bellsouth and while under Vonage I wouldn't recvd a dial tone nor able to make any call from my house for at lease a month and they continue to retrive money out of my checking acct. They said my contract was for 6 months and I told them but I was not able to rcvd and service doing these times. I switch back to Bellsouth and these people continue to deduction money from my acct. I was very displease with them I am so glad someone took action on this company...

Pat of Moulton, AL November 19, 2009

I agreed to a 1 year contract when I signed up for Vonage phone service. Two weeks after the year was up I called Vonage to cancel my service. I was told that I had indeed completed my 1 year contract obligation but there would be a fee for disconnecting my service and another fee because I also had a three year contract. I was never told about a three year contract on top of the one year contract and told the Vonage representative that I felt this was dishonest, in fact unethical business practice.

I told the rep that I would not pay the amount in question because I had just paid a one month bill for 30 days and had only had the phone for a week since that payment. I felt they owed me money. The next day Vonage charged over 50 to my bank check card without my permission. If you go to consumeraffairs you will find 124 pages of similar complaints from consumers. How can a company continue to operate with this kind of record? It appears that under the previous Republican administrations American consumers have lost all rights to be treated fairly. We have no representation while business prospers by operating in a manner that increases their profitability but hangs the consumer out to dry.

Retha of Rahway, NJ November 19, 2009

In end 2008 I'm not sure what month I signed up for the Vonage service and was assured that it would be easy to hook up thier phone service to my residence. When that did not occur I contacted the company and was on the phone for hours with the representative trying to trouble shoot the service from thier end. Afterwards Vonage sent a phone technician to come to my residence, unfortunately he was still unable to hook up the service and put the blame on my internet hook up and suggested that I contact Verizon. I contacted Verizon and thier representative came out and assured that my internet hookup was not the problem that Vonage system was not compatiable with thier system. I contacted Vonage within my thirty day period to cancel. Vonage again assured me they have plenty of customers with Veriozon internet service and was using thier phone service so again they troubleshooted from thier end and it still did not work. Vonage rep than suggested they would send someone out again so that i would not cancel.

I was strung along for one day past the thirty day cancellation period when the Vonage rep came out he still could not hook up the service. The next day I contacted them again and at this point furious with the run around i had been receiving form the company and informed them that the service did not work with Verizon internet service and requested to cancel again. I was then charged 160.00 cancellation fee for a service I had never received and did request to cancel before the thirty day period. I contacted thier customer service on several occasions disputing the cancellation fee and was given the run around and never received back my money. I feel that although they knew I requested to cancel within the tirty day period I was strung along in order for them to justify charging me the 160.00 for cancelling. Vonage is a very deceitful company so anyone who plans to consider getting thier service be careful because you will get taken just as I did and plenty of others. Thank you

Todd of Tucson, AZ November 17, 2009

We signed up for Vonage after falling for the companies hype about how great it is. It wasn't. We tried it for a while but decided to cancel it and go back to our old phone system. We called Vonage and cancelled the service. We were told it was done. Several months later I learned that Vonage was still billing our account. We had paid over 160.00 for absolutely nothing.

I called Vonage and they told me I didn't cancel it. I pointed out that we had not made a single call in months but they said that proves nothing. I submitted a complaint to the BBC to which Vonage replied that our claim was false and they owed us nothing, end of story. Total lost ~162.00

Donna of North Potomac, MD November 17, 2009

I signed up with vonage in August 2008 and I disconnected service in March 2009. When I disconnected service they charged my credit card for a service fee and disconect fee. I was not told that I had a one year agreement nor was I told about an early termination fee. When I called customer service, I was put on hold several times. I resorted to sending emails and was given the run arounds.

I still have copies of the emails giving me the run around. Vonage did not have permission to charge my credit card. As a result of charging my credit card, I experienced several insuffucent funds fee due to this unauthorized charge.

candace of reading, PA November 16, 2009

Since July of 2006 I have been charged monthly for Vonage connection. I called them and have emailed them stating that I never installed any equipment to my computer for their service. I was told that I had to return the box that was sent to me and they would terminate the order. I did so and still I am being charged monthly. keep gettin emails that i have messages and need to update so I can recieve them via email. my charges went from 21.00 to about 10.00 a month. they owe me about 800

Kazi of Sunnyside, NY November 3, 2009

I had Vonage phone service last 18 months. When I place order may 2008 that time they told me if I cancel the service within one year they will charge me 70.00 but if I cancel after one year then there is no charge. Now Nov. 2009 after 18 months of service I cancel the service and they charge me 45.18 for cancelation fee. I call the Vonage customer service and they told me they will not give me money back. So I call my credit card company and stop the payment. Now I want to protect myself from Vonage future fraud. Please make a complaint about Vonage fraud and take proper action.

Vincent of Little Egg Harbor, NJ October 28, 2009

I signed up with Vonage in March, from day one I had problems. I would loose calls, have no dial tone ect........ I called their support line from another phone and ws told the problem was my internet connection. I called my internet provider and was told the problem was Vonage. I canceled Vonage A few weeks ago and was told I had to pay 128.00 to cancel. I never signed any document that said I would be charged a fee to cancel my service. I told Sherri their rep I had called to complain about the service and was called a LIAR. We have a record of all the calls made with Vonage is what they claim, They are the ones lying.

Tonya of Odessa, TX October 26, 2009

I signed up for Vonage service in October 2008. After a few months of bad service, with sound issues and calls dropping, plus the added bonus of the weak economy and no money, I decided to cancel my service in July of 2009. During that time, the credit card I had on file with vonage expired, so they were unable to debit the final amount to my card. I emailed them, tried to log on to my account and change the info, but since the account was closed, they would not let me change my billing information.

I waited for them to send me an email or paper bill, and in September, they turned me in to a collection agency. Vonage never sent me a bill, an email, a notification or a phone call. I tried in July to change my billing info and they would not let me. I emailed them and they did not respond.

I could not believe they turned me over to a collection agency when I tried everything to pay them. Not only was their service AWFUL, but once you cancel your account, they do not treat you nicely. I now have a collection on my credit report for a 75.26 charge that I tried to pay numerous times. They never contacted me other than a collection letter. I never had a chance to pay before they turned me over. I tried changing my info on their website, to no avail.

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