Complain about a product or service

Virgin Mobile

Marilyn of Cape Coral FL (11/23/08)
I have a pay as you go phone plan and I pay 5.00 per month for internet access. For 10 days, I have been getting an error message which says basically that connection is lost. I have contacted Virgin Mobile and they just tell me over and over again that they are looking into it. All the while I have no access to the internet, I am being charged a silly .15 per day charge for some Virgin Mobile Extras that I don't even use or understand! They just send me the same default answers within the email replies and it is frustrating and insulting. If they can't resolve it, they have to stop charging me and just tell me and I will get rid of the phone and go with another carrier.

Maxine of Belle Plaine, MN November 20, 2008

Maxine of Belle Plaine MN (11/20/08)
I don't want to even get in to my ordeal with Virgin Mobile. It was horrible. I spent hours on the phone for 2 days trying to have the issue resolved. My issue was similar to many of the other issues that are posted here. However, I do wish to use this space to share what it took to get an acceptable resolution.

I called several times, and politely insisted on speaking with a person...not a voicemail. I explained my case, and the issue was resolved to my satisfaction within 10 minutes.

David of Indianapolis, IN November 20, 2008

David of Indianapolis IN (11/20/08)
my daughter has one of their cheap 15 dollar phones from walmart, Okay we tried to buy a top online at their web site my bank card was declined because i couldn't read the security code on the back ok so i go to walmart buy the top cards which i used every week as they would know, 2 or 3 weeks later all the sudden my card is good on their site so the company charges me over and over 77 dollars which made things bounce they used it without my permission, remember it was declined,

so i have to go to the bank to see whos charging things and it's virgin mobile. my bank took my card and has to send me new numbers and bank cards i had to cancel my services that i had that required payment through my bank, so far my bank is - almost -400 dollars now everyday it's going up and the day they charged me 77 more was same day i activated a top up for 30 dollars and the next day they turned the phone off so out that 30 too,

I have been robbed that's all there is to it. I want my 400 dollars back in my bank or , why in the world would i be buying top ups if i said they could charge me monthly? 
My bank is now -385.15 and i had to cancel my internet and other things because now i have to change all my bank numbers because virgin mobile keeps charging my bank. not even to mention the embarrassment of evrything else bouncing. oh and my daughter has no phone now after all that 400 dollars later .I want and need and am entitled to my 400 dollars back

Linda of Halifax, NS November 20, 2008

Linda of Halifax NS (11/20/08)
Both of my teens had Virgin Mobile phones. The first one suddenly had astronomical bills. He would call and discuss his plan with them and suddenly it would start deducting 25 every day. He would call again. I finally called and asked what was wrong. The plan was not fully paid on the day in question so they could then begin taking out money per call. The plan was prepaid and on our credit card so it was impossible for it not to be paid on the day of the month when it was supposed to start. We gave up and he went to another plan after the bills totalled over 200 in one month.

My daughter had a 40 cents a day plan and it worked well for a couple of years. But then it began suddenly increasing in costs. And then the phone read contact service Usually it asked for a top up. So I called. They told me to put more money on it. I did so reluctantly. Called back. Still would not work. Take out the battery and we will reprogram it. I did that. I called back. This time I finally spoke with someone willing to admit that the phone had died. Buy a new one and we will transfer the balance. Never again- I am done with Virgin Mobile. But I have dealt with other cellphone providers and am not overly impressed with any of them. Not sure about cellphone service. We need regulation in Canada.

Economic damage for the first phone- in the 200 range. For the second phone - 15. But it is also the frustration of the time that you spend listening to music and waiting for a service representative who cannot speak English and is not helpful.

Patrick of Athens, GA November 19, 2008

Patrick of Athens GA (11/19/08)
Virgin Mobile stopped my cell phone service because of a networking problem and then indicated that I could not the phone number that I had used for more than 5 years back. I tried to transfer the number to a different cell phone provide who also was told that my number could not be transfered.

I will economic loss because people cannot reach me at my old number and I will lose money by spending substantial time re-entering a long list of contacts and establishing a new number as the way to contact me in a wide variety of venues (e.g., emergency contact number for my children at their school, etc...).

Matthew of Bellingham, WA November 15, 2008

Back to the top |