Verizon Wireless Reviews

If you call Verizon Wireless customer service and a customer service rep whose name is Vhavna answers, you have hit the Gold Standard in customer service experience. We called for a particular reason and were immediately given three options, the third being way better than what we were expecting to get. Vhavna expertly took us through processing our selected option, courteous and efficient in every way. Our experience with Vhavna secured our loyalty to Verizon Wireless. Verizon, you have a real gem working for you in the very competitive phone market. This review is written after having visited two Verizon stores and a prior call in to customer service, all three which were not as helpful to us, although everyone was pleasant and cheerful in trying to help us.

I’d like to share my experience with an unusual Customer Service Rep from Verizon Wireless for the first time in 14 years! Yes, that’s how long I’ve been a customer with the carrier since 2011. I have been in escalation for nearly three weeks going back and forth and given the complete runaround. However, I came across this supervisor by the name of Amiya. When I tell you, there needs to be a training manual designed behind her professionalism. Her patience, customer recall and recap, de-escalation tactics, listening, and reiterating skills were on point. Call handling time and call wrap up was SUBERB! Being trained in inbound telecommunications myself, I haven’t seen this type of Customer Relations in a long time. It’s my pleasure to write this recommendation. Amiya, keep up the GREAT WORK!

Two days ago was in 1650 Coshocton Rd Mt Vernon Ohio store for upgrades on two phones and new iPad. Not able to receive promos suggested because flag on my husband that he had reported phone stolen. Was never stolen, he didn’t report it and further, he had used the phone for a few years and paid for it every month. Make sense? 3 hours later and 6 individuals later, the situation was finally corrected. By the perseverance of employee **, he constantly worked on until complete, consistent are ou with new phones, new pad and promos. Every branch of Verizon needs a **. Thank you, **!

I want to beat on Verizon for a minute. My husband and I were in Jamaica 2025 and we forgot about getting an extended plan for our cell phone service. And this was just after they had that category 5 hurricane so they had nothing. So we get a call from Verizon saying, "Hey we noticed you were in Jamaica. Would you like us to give you an international plan." My husband said yes. They started immediately and we could let our families in the US know that we were okay. Thank God for that person who got ahold of us and for Verizon for doing that for us. Thanks again!

We have been Verizon customers for over 20 years. Without going into a bunch of details, we have renegotiated our contact probably 10 times. Every time we renegotiate, after a year we are back on that same treadmill. We are both retired seniors and tried to negotiate a better plan especially for seniors. We are paying $200 a month for Internet and 2 phone lines. After going back and forth with a rep I could barely understand, she have us a great deal for "only" $13 a month more. So our new senior citizen plan is now going to be $213 a month. As you can see, Verizon could care less about long time customers. Oh and if you try and cancel, they have a bunch of hoops you have to jump through to even get a pay off. While I am sure all the carriers do the same thing, I would suggest you get the best deal and after the introductory period, find another carrier.

I have had the absolute worst experience with Verizon Wireless. The billing magically increases, you do not receive credit for your payments, this list goes on and on. I have a business account and I my recommendation to any business is to avoid Verizon like a flesh eating plague. The information presented on their app is not the same as what they are seeing. I have not received credit for so many payments. They pretend to start a payment dispute but they lie. They will transfer you over and over - I was on a call today over four hours and had a chat with three different agents. The agents were polite but resolved nothing. It took months to get someone to hear me and take real action instead of the pretend actions. I would not recommend to anyone or anything!

I was a customer for 17 years with Verizon. They unexpectedly raised my rates and also attempted to charge me international rates erroneously. Now they are saying that I owe them $140 for a phone I purchased outright in their store. They have failed to prove their assertion because there is no balance on the purchase of my phone. Their customer service is totally inept.

Horrible customer service. Won’t stop billing even though we changed carriers months ago. They deserve 0 stars.

All my channels are freezing and could not get a technician out for service on 8 June 2026. Also was on hold for 2 hours and all your computer savy told me ..I already did several times on my own. Piss poor service by Verizon.

Absolutely disappointed and disgusted with the staffing and when you ask for a supervisor or manager they refuse to answer or take the call. Then they want you to drive over an hour to nearest Verizon store to get the phone you just paid 500 dollars for fixed. Like gas prices are not outrageous.