Verizon Wireless

Verizon Wireless is in breach of contract with Legacy Contact Holders of unlimited data plans that does not give Verizon Wireless permission to throttle, or as Verizon Wireless states, optimize network or data transfer speed when the customer reaches 2gb in data usage in any given month of service. The original Verizon Wireless contract, which is now no longer offered, does not refer to or give permission for Verizon Wireless to reduce, curtail or modify data speed or usage. If Verizon Wireless has modified the terms of the original contract without the permission of the other contract party (me), there is a breach of contract as both parties must agree to new terms and conditions. This is why they call it a contract. I am sure there are grounds for a class action lawsuit and strongly suggest you contact me if you are in the same situation and tired of Verizon Wireless optimizing your service without your permission or notification. Email me at **. I will respond. If you are a class action attorney, please review the unlimited data Verizon Wireless contract offered to consumers before it was replaced by limited data contracts with different contractual terms and conditions.

Replacement cell phone stopped working - I upgraded last May to a Droid Incredible. The phone erased my contacts in July, August, September and again in October. I called tech support each time and was told at the beginning of each call that I must have done it myself. Really? I erased my contacts? To what purpose? Usually by the 3rd person, I got someone to reverse the erasure. Also, my phone would randomly shut itself off. Then in January, my phone shut itself off and I couldn't get it to turn back on. After taking it to a Verizon store, they managed after three hours to get it to work. In April, it happened again and no one could get it to work, so Verizon sent me a refurbished replacement. Yesterday, that phone shut off. After an hour on the phone with customer service (calling from a nearby Verizon retailer), they agreed to send me another refurbished phone. They wouldn't allow me to upgrade early and buy a phone that might work. The retailer tried to get them to give me a manager's override so I could upgrade early, but Verizon refused.

When I asked what will happen when this new refurbished (meaning someone else's phone that didn't work and got returned) phone stopped working, he told me I should buy insurance so I could get a new phone (same brand and model of course). If I had been responsible, that suggestion wouldn't be so offensive. I've since found that the Droid Incredible 2 stops working whenever Verizon updates the software because it cannot process the new software. Verizon doesn't let you opt out of the update either. I'm off to AT&T. I've been a Verizon customer for more than 15 years, not anymore. I used to have their landline service but the outside lines were so old (according to the Verizon repairman) that I couldn't hear anything.

We had a 2 year contract with Verizon that started at $99/month for 6 months and then $109/month for the remainder. After the 2-year contract was over, in February 2012, we renewed our services. We asked for the exact same services and I had an ad for the services to be $89.99/month plus taxes. They also said we would get a $300 prepaid card after 90 days of on time payments. I was given a confirmation and order number for this price. We also added HBO for $8.50 for one year.

The first bill was $165.11 and it had the bundle for $109.99 a month. This was too high, so I called and the employee said there was no offer for $89.99 but I have the ad. After numerous attempts to resolve things, it was never resolved, so we paid the bill. In April, when I called, I was told by a Verizon employee that we didn't have lifeline anymore because this bundle has digital voice and it goes for $109.99 so the bill was higher. We were never told we wouldn't have lifeline. She said she would give us a $20 credit each month for one year to make up for it. She gave us 2 credits towards the next bill (April bill was $152.07, credit was $48.46 paid $103.61).

Then the next bill came for May and there was no credit for $20. So, I went to a Verizon superstore in West Covina because they said they would try to help me. A clerk there told me to tell them I want "LEC" again (I think that was it) which is the type of service that we need in order to have the lifeline again. I called Verizon from the store and told the lady on the phone about wanting LEC and that I was supposed to get credit and that they were charging me too high and this lady said that there was no bundle for $89.99 and that our area doesn't support lifeline with this new bundle. She said that the reason I hadn't gotten any credit was because it takes time to get credit and I told her they had already given me 2 credits for $20 for the first two months but this new bill had no credit. Then she said the credit for $20 was only if we didn't want the Verizon prepaid card they offered and told me and that if I took the prepaid card, that was to compensate for the overpaying of each bill. She told me to read the ad that I had and said that this info was on there. I told her it was not on that paper because it isn't. She argued with me over and over so I said never mind and I hung up.

Two days later, I received a notice that we would be paying approximately $129 something for one year, but this contract is for 2 years not for one, that means after one year, we will be back up to $165 a month and it should be lower than our last contract because it was supposed to be $89.99 a month now and not $109.99 like before. We had to pay this May bill for $151.96 and the new amount will start next month. Last contract was $129.03/month, this new contract should be $20 less plus $8.50 for HBO, totaling $117.53 month. Then after the first year is over, without HBO it should be approximately $109.03 a month.

They only owe us approximately $67.99 but we shouldn't have had to pay that much. They need to charge us $89.99 a month for the bundle and not $109.99 and they need to give us lifeline back. It was working fine up until we renewed the contract, and they never told us that this new bundle couldn't have lifeline because it's a digital voice thing. We don't need digital voice. If they can't do this, we want out of the contract and don't want to be charged a huge fee for early termination. I could never get anyone to help me for the first 2 months so I was afraid to cancel for fear of being charged a huge fee.

I got a phone with Verizon on Feb. 9, 2012. I had to pay a security deposit of $400. I returned the phone and cancelled my service on Feb. 11, 2012 and the phone company told me they would refund my security deposit within 4-6 weeks. Here, it is May 9, 2012, and I still haven't received my refund. I spoke to the customer service reps and all they keep doing is giving me the runaround about refunding my money. The third call to Verizon was made on April 16, 2012 and they said I should receive my check in my hand within 3 weeks and now it's May 9, 2012, and still nothing. I just got off the phone with a customer service rep and she said they have to go through the treasury department and there is no way to contact that department. They submitted 2 reports to refund my money and still haven't given it back to me. I'm now ready to take Verizon to small claims court in order to get my $400 security deposit back because it seems they are refusing to refund me my deposit.

I got the new Mifi 4G LTE from Verizon last year in September and have had nothing but problems with the device. I had to replace the device twice and the sim card three times. Many times the device stops working or doesn't pick up service. I have been charged for data when the device was shut off. When I got the device, I was informed that the area I lived in had 4G and it was not, and I could hook up at least 5 other devices. I also couldn't keep my grandfather clause for unlimited internet. They give you 5Gs of data and charges you when you go over. I got a brand new computer and still go way over the limit. This device is not worth the money nor is Verizon a good company to be with.

I mailed in all the required material to get my Verizon Wireless rebate. I didn't get my card, so I went online to track it as told and the card could not be found. I tried several times and still it's the same thing. A week later, I finally received the card. I immediately called in to activate the card. I was told it would be ready to use in 24 hours. I attempted to use the card 2 days later and it was not accepted. I tried to use it again about a week later and it was denied. I went online as instructed and the card number was not found. I was directed to call customer service. After 3 calls to the service center, I finally got ahold of a human. I gave her my card number and was told the card was not activated. I about hit the fan. Why can't Verizon just send a check? Why do they make things so difficult?

I went to the Verizon in Herkimer, NY because my daughter's cell phone wasn't working. So they took the cell phone and placed an order with FedEx. They told me it would be here in two days and I went there last Thursday and they gave FedEx the wrong address. I went there Thursday and Verizon said it would be overnight and still haven't got it because they gave FedEx the wrong address.

I bought two new Razr phones from Verizon Wireless. Customer service said they were better than my Droid X . Within a period of a month and a half, both phones have shattered and Verizon would not stand behind their products and replace my phones even though I have insurance. I have been with Verizon for over a year and I am very, very, very, very angry.

Verizon Wireless Droid phone updates sent out yesterday (4/17) causes all phones to become no longer usable and Verizon refuses to resolve completely. If your warranty is up, they tell you that you have to get new phone! They say that you need to get an extended warranty for future upgrade problems! A huge error like this upgrade is their fault and they should make it right and not put onus on us!

Net postings say this is all their plan, to give you discount when you first get phone then lock you in contract and purposely send bad updates to force you to buy new phone at regular price. If you convince them to replace your phone, they say they will not replace again when this happens again. The worst part is that they will not let you out of the contract! We need to get phones without Android system (i.e. iPhone) and need out of our contracts. Bad enough, we have to buy new expensive phone just 14 months after buying expensive Droid!

Also, postings say extended warranty doesn't protect because VW says there is a 3rd party involved and warranty doesn't cover them. This is all a purposeful scam and Consumer Affairs must stop this! Many of us have critical uses for our phones and need uninterrupted service! We pay for a working phone and monthly service but don't get it! VW claims their contract allows them to do this and that we have no real remedy.

I went to the Verizon store in River Rd, Edgewater, NJ to see why I can't open the attachments sent by several emails. I was able to text, make phone call, read emails except open attachments as I always used to. A gentleman took the phone. Two minutes later, maybe less, is asking a female colleague. I believe the manager was about to leave, she takes the cell phone and then she asked me, I thought in a cynical way, if I don't know to take the battery out and put back in. Anyway, she's telling me that the phone is not working and I need to buy another one. Shocked, I said I'm not ready to buy another one, especially a BlackBerry, plus I need to consult with my bfriend.

Indeed, the phone was totally blocked with a sign of "error 705, please contact verizon.com". I told this lady I came in with a working phone and now it's not working, so I need the phone fixed. She said you have those options to buy or download a software. I told her I did this few months ago with the previous phone, after several hours it did not work so I got a refurbished one and I told her no, I won't do that again since I had a bad experience (it can be checked, it was on my birthday, Nov. 16).

She backed up to the wall and she said that we wait. I asked twice to see a manager and no one moved, so I assumed she might be the one, since the gentleman did not say a word. It was the Friday before Easter (1 week before) at 4 pm, she did not have a name tag and I was so furious at this point, so I went to RT 4 Verizon center. Her demeanor to me was unacceptable, the phone was working and I left with a non-working and non-retrievable chip to track my lost numbers and emails. Please check this manner, I've been very busy to contact you earlier, but I was so tempted to call my lawyer in this regard. However, I will never put my foot in this store ever. I'm very disappointed with the manner of this store's professionalism.

Reasons for complaint and leaving Verizon: Poor and very rude customer service, many dropped calls, many problems with Verizon devices (Blackberry), unable to receive phone calls for over a week, unable to get internet access (most recent and noted in comments column at Hudson New York Verizon store), the widely televised problems with Blackberry devices, contract errors - Verizon lying about contract date, and billing errors.

A year ago, I bought an air card from Verizon Wireless. Since that time, it simply does not work 98% of the time. I have been sent 3 devices of which none have worked. I keep getting charged $50 a month for a device that does not work. Today, I cannot cancel without an early termination fee.

My husband called regarding an issue with a store. They claimed he threatened to pull them over the counter and shoot them, which is not true. He did say that if it was 30 years ago, he would go down to the store but knowing this was just a "hypothetical" statement, he would never do that. Now Verizon has told me my service will be terminated if my husband so much as steps foot in a store all over their lousy customer service. People are tired of paying for service and getting ** thrown in their faces. I am sick to death of Verizon, but the sad thing is there isn't another service. AT&T is too expensive, T-Mobile is cutting their call centers (that can't be good) and Sprint is the king of dropped calls, so I'm over a barrel.

Please, before you buy into Verizon, know this: You will not get good customer service. They lie and change things to fit their needs. It's no wonder our country is in the state it's in. No one cares for the little guy. I know my hubby was over zealous but for 2 years, Verizon has fallen and I'm tired of it.

I had an Alltel plan. Verizon bought Alltel. We migrated our plan to Verizon when the merger was completed. We currently purchased Verizon phones. I called to get the usage control feature set up on my daughter's phone and I was told I couldn't unless I upgrade to the nationwide plan. So I asked if I would still be able to keep unlimited data if I upgraded. They said no. Why would I want to pay more for less? My plan migrated just fine. I upgraded to Verizon phones and yet I am still not able to purchase this simple feature because I don't have one of "their" plans. This is a marketing scam!

I just don't know how they calculated the usage per minute. The plan says 25 cents per minute, but when you call, say 10 times within a minute, the actual equivalent is already 10 minutes. At the start of your call, that's already a minute even when you have not used a minute.

A customer of Verizon Wireless for 7+ years, we received a Blackberry in 7/2010 extending our contract for two (2) years to 7/2012. However, VW extended our contract to 10/12 without our knowledge due, they cite, in October 2010, to the Curve being replaced by technical support with another model, ruling it an upgrade. It was not because I asked at the time. This extending our contract without our permission or knowledge in my opinion is a lie, cheating, and fraud. We did not find this out until 2/12. From then until now, without any further extensions of the contract and service being spotty if at all, we have had approximately ten (10) replacement phones (all considered upgrades, by the way, if you carry that statement out in their defining mode), none have worked, creating havoc, loss of use, and financial detriment. Utter nonsense, there have been numerous calls to tech support, customer service, managers, and the like without success; yet, answers of varying degrees confuse even the smartest of writers.

I have been threatened to pay, numerous texts have been sent to remind me to pay, telephone call after telephone call is placed from somewhere within the auspices of Verizon, perhaps Financial Services, up to seven (7) times in one day with the hope of reaching me to discuss my account. No one can understand or comply with the vast amount of trouble with these devices; and each time I have called, I have been given lame solutions to solve the problem.

To wit: 10 phones, no services, must pay, wasted money, late charges assessed, calls placed by me which are lengthy, the clerks are not knowledgeable, over and over with the same rhetoric, sometimes threatened, the service is not there. I need the phone gone but the phones they send you for replacement are never new, just refurbished (lest I comment they are generic and generally garbage). I have been given the option to have another phone by one rep and left to check the phone out at a store, called back and gotten someone else who claims that wasn't the case (calling me a liar). It costs me time and money I don't have. I have had my service disconnected once for not tendering payment but the phone didn't work anyway (hold a gun to my head). I was supposed to receive a month's free service but they told me there was no note on the file (my fault?).

I have a $500 fee on my bill now for a phone I didn't send back but they won't let me send it back via USPS or remove the charge (I must do it their way, socialism) and wait for a label begging financial services to place a 'hold' on my account and not disconnect my phone (do I care)? I cannot see the sense in any of this but oh, by the way, my phone doesn't work the one I have but there's no mention of that and I must pay $104 per month for something I cannot use. Then try to visit a store and meet a manager by the name of Jeremy, who will attack you verbally at the counter in full view of all customers, telling you sorry, the phone has moisture damage from holding it! Now, I've heard it all. Guess I need to put it on speaker. This guy took the cake, he was reported but then I didn't have his name, but when I described the guy, someone knew his name (suspicious?).

I can write a book on calls dropped/missed/don't go through/etc. This is a nightmare that must stop now. I can no longer fight this conglomerate, whose address they refused to give me and I got it by chance. I am in the process of hiring an attorney if this doesn't work. If one were to write a paper on this company and if it is a company, I actually will eat my hat. It would take up to one hundred pages to document the length and breadth of the complaints I have to lodge against them. There isn't enough space here.

In effect, there are forcing me to pay for a phone that does not work, denying me service and charging me for what they refuse to provide, discrimination. Calls should not drop; calls should not end unless I hang up. The internet on the phone should work and it doesn't. The clerks with whom you speak should be able to read from a computer, regardless of their education. The corporate address should be revealed in full to any existing customer for business sake. If a phone does not work, it should be replaced and full disclosure must be company policy. It is not with this company. Now, multiply that by ten, and there is something horribly wrong. A red flag should go up.

Further, I have told them that Blackberry is going under and is a thing of the past. RIM is a company which lost its footing but one rep told me how great it was, right, that's why I have had ten of them. They have on several occasions, without extending my contract, offered me a Droid phone. I will attest to that in a court of law, go to look at it, call back to tell them I looked at the Razor, Bionic, and Stratosphere and I choose _____, all without extending my contract because that is exactly what was said by the supervisor. Look it up, do you know how exhausting it is to call back and have them say, and oh no that is not what was said? OMG, it is actually so annoying. These people are above the law? No. They will have to own up to the charges as set forth in what I have and will cite them. This is criminal activity, plain and simple.

I am filing this complaint in part for assistance and in part for disclosure. I will seek justice and win to inform the public how poorly and discriminately I have been treated by VW. Further, I am disabled and that makes it much worse. Nothing has happened. I still have #10 phone without service, no internet and just got a partial credit for a month. Partial was supposed to be a full month, they cannot read I presume and now, I am going full speed ahead in filing against them. I am absolutely tired amidst this injustice. This should not be allowed to continue.

In brief, my home phone has been inoperable since March 2, 2012. This problem was created as a result of Verizon Wireless attempting to convert my home land phone to wireless. To date, my home phone is still inoperable -- I cannot receive phone calls. I have spoken with almost fourteen to sixteen Verizon representatives (Verizon Customer Service) with no success in recovering my phone service. It seems no one wants to resolve this, and the game is to pass the customer to someone else. I have spoken with; William, Christian, Javia -- Javia recorded my contact information and told me she will have a manager call me back. To date, I have heard from no managers except Brad and William.

I finally talked to Brad, who is supposed to be a supervisor, he lost his cool and asked in a very negative tone to me "Do you want internet service, Yes or No?" I explained to him, that Javia told me that a technician would be at my home on March 14. However, no one arrived to assist. I took off from my job to wait for a technician, and a technician never came. Brad said "Regardless of what happened yesterday." Your assistance is desperately needed. I am getting nowhere. This matter is never ending.

I've had Verizon service for a number of years now. They used to be pretty good. Back in the days of "local" calling, I would always have roaming charges because a neighboring tower that wasn't in my plan would provide better signal and invariably, my call would get routed through it. No problem. I would just call Verizon each month and they would take the roaming charges off my bill. Wow, have things changed? My service has declined to the point that we dropped service on the broadband modem last year and now I have just dropped the service on my 4 phone lines. I live in the country, so I guess it's just another case of nobody cares about the little man. Increase speed and coverage to the heavily populated areas and screw the ones who choose not to be part of the masses.

What good is a 4G, or even a 3G phone, if there is no service to support it? Just to have a phone that reliably receives phone calls would be nice. Heck, I'm lucky just to receive text messages most of the time. Sick and tired of being told "we're working on a solution to your problem", "as soon as the Alltel merger completes", "we're sorry, but there's just not any more bandwidth available", "it's not our fault, you have a Verizon phone and you have better signal from Alltel, so your equipment is fighting with itself" Yada yada yada. Poor customer service will lose me every time. Goodbye Verizon and good riddance!

On my Verizon website each phone is listed for availability for upgrade. This screen pops right up. Nowhere on the website does Verizon provide the customer with their contract start and end dates or a copy of the contract.

Phone ** was acknowledged by Verizon employee to be out of contract on 1.2.12. Phone was transferred on 2.20.21 to Sprint carrier. Primary number at ** received a text notification that "the number ** was removed from account, if this was done in error please contact Verizon". Absolutely, there was no mention of breaking contract. (How easy would it be for Verizon to mention phone is not yet out of contract?)

If Verizon would have notified this customer the ** phone would have waited to change carriers once it was out of contract. We have been a Verizon customer for at least 10 years, paying bill on time. Verizon remains completely inflexible to budge or negotiate this additional fee. I am ready to change service carriers. I'm totally dissatisfied with Verizon's deception. It is criminal. How and why is Verizon able to get away with this shoddy business practice? What happened to appropriate and fair customer service?

Although I disabled the auto bill pay on Verizon site, Verizon took the full amount, including the additional $140.00 out of my account today. I had disabled the auto bill pay 3 weeks ago but somehow it never was applied.

I activated a Droid X smartphone to replace my 3GB smartphone over the phone on March 14. I inquired about the free upgrade from 2GB to 4GB and was told I was eligible, but I would have to go online to register by one of their representatives. Upon going online, I could not find out how to upgrade, so I contacted Verizon 7 times to resolve this issue. Their resolution at this time after upgrading was to upgrade to two new phones at twice the amount of money for data, plus $200 for the price of the new phone and a loss of money for the purchase price of the original phone that I purchased.

According to Verizon, they are unable to review the recorded conversation that promised me the upgrade, as well as not having an upper management, except one that reviews the first contact representatives actions and behaviors. While being on hold for said supervisor, the representative comes back and still tries to get me to upgrade by purchasing two new phones and paying twice the data instead of resolving the issue and standing by the promise that I was given by another one of their employees. I was on hold for 30 minutes with no transfer to a manager after asking them to do so.

I suspended my hot spot service back in November 2011 with no problem and no fees for doing this. The customer service rep seemed to be quite informative. He said I should have no fees and no problem in keeping my hot spot in suspension mode since I live in a household that already has wireless service. I again had to suspend my hot spot service since it is not in use. I now get a bill for $23.00 form Verizon which stated that they have a fee for account suspensions.

This fee was not disclosed in my first contact with Verizon, and they have no explanation as to why the information was not disclosed. There seems to be very little accountability with these large corporations that seem to make millions assessing fees at a whim. I'm not satisfied with receiving lip service (reading from a script). How can you help?

I purchased a Blackberry Bold from Verizon at The Village in Orange, CA in August, 2011. As I have fingernails, the touch key phones do not work for me. I had talked to several Verizon sales reps and they all confirmed this. I even went into a couple of stores. I waited until this phone came out as it has a keyboard that I can use. When I purchased the phone, the young man told me he hadn't been there that long. I had purchased another phone previously from the same store and the sales person, Bently, was very helpful and thorough. I had no idea that he was untrained.

As I was finalizing my purchase, he said, "I see you have the 3G broadband service. We are having a special today for a 4G device at no charge to you. It is much faster." I said, "Great, faster and no charge." I told him, I go to Palm Springs every weekend and used it in the desert. He also told me that I could get my home phone at $20 per month with no long distance and no roaming charges. That sounded good, so I purchased that also. This is what he didn't tell me: The 4G does not work in very many places, the 4G is $50 a month, not $35 a month as my 3G plan was and there is an installation charge for the home phone and a two month up front charge.

I took the phone to the desert the next weekend and spent hours trying to get it to work. I called Verizon and talked to one of your representatives. He could not get it to work either. We couldn't get 3G device to work either. He gave me his phone number to call him back. He proceeded to call me at least 3 times to tell me they were working on it and not to give up. Remember this is before I even got my first bill.

Then I got my bill and found out that not only was it now $50 instead of $35 a month, and that the sales rep had ordered insurance for not only the broadband but for my cell phone, which I did not order. I also found out that I was charged for two months for the home phone and an installation charge. I called Verizon again and they explained it to me. They gave me a credit of $86.20 for the misunderstanding. I believe Gilbert was the representative's name. He called the night manager at the store where I purchased it and told him I would be coming in to see him and that he felt I deserved some credit. I did go in the next day. The manager met me and promptly turned me over to a female sales rep. I explained to her what happened. She took the device and said, "The 4G is working." I said, "I don't need it to work in Orange County, I need it to work when I am away from home." I told her to go back to my 3G, at least I could get that to work. She explained that I could go back to 3G, but it would now cost me $50 a month, not $35, as they didn't have that program anymore.

I said, "Your person standing right next to you (I pointed to the sales rep) sold me something he didn't explain and something I couldn't use at a higher price than what I was paying. He sold me insurance I didn't ask for. He sold me insurance on my phone that I didn't ask for and now, you are telling me I can't even go back to what I had as "you don't have that program anymore?" I feel that I have been tricked! Cancel the Broadband. I don't want it at all! I told her to go ahead and keep the insurance on the phone itself.

I went back home and decided to call Verizon to reiterate that I wanted the entire broadband cancelled. I left a message with the first rep that was working on it as I didn't want him to go to anymore work as I was cancelling the service. I have talked to 5 people at Verizon on the phone. All of them, with the exception of Kelly, have been not only friendly and helpful and actually made me feel like they really cared.

The first person was I believe, Andrew (I can't find his name), the second person was Gilbert. The third person was Steve (2/13/12) and the fourth person was Keenan (2/27/12), who not only made sure the broadband was cancelled but wrote an e-mail to Janet, the manager of The Village Verizon store, telling her he and his manager strongly advised that I was given credits for the months I was charged for the broadband that I did not use & had asked to be cancelled. He told me since the entire contract was cancelled, I didn't have to return the device which no one had even brought up until then. He told me that if I hadn't heard from Janet, to call back. As of this date, I have not heard from Janet. Since I can't get back in touch with Steven and when I called the store again today was told that Janet was on vacation until 3/14/12.

The last person I talked to was Kelly today 3/6/12. She basically told me "since it was over 14 days and I didn't return the device, I was out of luck. She sounded like she could have been reading from a pre-prepared piece of literature. She has been the only one I have contacted by phone that acted like she couldn't care less.

Since The Village Verizon store is a "Corporate Store" and not a "Franchise Store", I feel that Verizon does have some responsibility for their employees. I have had Verizon for many years and currently have 4 phones on my account. If they do not properly train their employees, they should not allow them to sell to clients without a properly trained manager checking out what they have told the client. I had 16 designers working for me in the past and I always listened to client complaints. If any one of my employees told them something not true, I always made it right.

I have always recommended Verizon to my friends and family and have talked several family members into switching to Verizon. As Kelly said, "It is in the contract that you only have 14 days to return the device" and basically, I should have read the entire contract. She even admitted that she doesn't read the long contracts, shame on me for trusting that my Verizon sales rep was better than that.

I purchased two modems 4G from Verizon with their data plan. It never worked as it should from the very beginning. They begged us in the store to bear with them as I was going to cancel the service. Every month, it was a problem with something. Finally, the bill was $906.00. I couldn't pay it and they suspended my service. I paid the bill in Feb 2012 and told them not to turn the service back on. Well they did turn the service back on and today, I received a bill for $288. I called them and told them I was not paying this and then they said "well, do you want the service cancelled? There will be early termination fees". I just think someone should hold them accountable as I never received the service I was promised.

It all started when I cancelled my landline. I could not get the department to cancel. I was automatically disconnected every time I called. Finally, I pressed sales so I could talk to someone. I got to talk to someone and they talked me into keeping my internet (which used to be $30.00 per month) and packaging it with my DirecTV to save some money. I got my bill and paid it, they upgraded my internet to the $50.00 plan, which I did not ask for. My bill ended up costing me more. The big problem was that they changed my account number and I did not know they were doing that. I paid to my old account number for months because I had it set up automatically through my bank. They cut my service off with no warning for nonpayment. It took them hours to figure it out. I asked them to transfer the money to my new account number and they said they could not.

Meanwhile, I am still waiting on a refund of $167.00. If you call them, it is a nightmare. You get disconnected if someone does not want to deal with you. Most of the employees I dealt with were rude and you get stuck in their automated system for hours. Worst customer service ever. I tried using their website and surprise, it is not working.

I have been a Verizon Wireless customer since 1997, and have a family plan. Up until now, I have been a satisfied customer. On 2/10/12, I upgraded my LG phone to an LG smartphone (Enlighten). When the in-store agent set up the new phone, he took the memory card from the LG phone, and inserted it into the new smartphone (Enlighten). After I left the store, the roaming indicator was flashing. I called customer service, and they stated the phone was not roaming, and transferred me to technical support. Tech support verified the phone was set up correctly, but could not resolve the problem with the roaming indicator flashing. The tech suggested it would self correct. Later in the evening, the phone had several memory card errors. The memory card was not removed or touched in any way that would explain the errors. I left for a business trip on the 12th, and expected to see the roaming indicator auto-correct, as suggested by the technical support. Upon returning from the trip (2/17), we returned to the Verizon store, because the phone continued to have memory card errors, and the roaming indicator is still flashing.

The in-store agents could not resolve the errors and thought the phone was defective, and gave us a new LG enlighten. This phone had the same two problems; the roaming indicator flashing, and the memory card errors. I had to leave that day for a business trip. Upon my return from the trip, we went to the Verizon store and the in store agent upgraded the firmware on the phone, which resolved the roaming indicator problem, but while in the store, the memory card errors appeared to be resolved. I like LG phones, and did not want to make a rushed decision to change to a different phone model, and the errors seemed to have been resolved, so I confirmed the date I could return the phone without penalty, in case the errors returned. It was stated that the end date to the "worry free" warranty was 2/24. The memory card errors continued to occur sporadically, so I returned to the store on 2/24. During this visit, the in-store agent explained that because he put the memory card from the old phone into the new phone, there were compatibility issues. He said he did not have what he needed to copy the files from that card, and insert the one that come with the phone to see if it resolved the error, and he suggested we go home and do this to see if the problem resolved.

We did as suggested and when we inserted the LG Enlighten memory card, the phone could not read the card. We called the store to let them know we were coming back in to change the phone to a different model, and to please wait for us as it was very close to closing. While on the phone with the store, we were told we could not return the phone, because the date to return was by 2/23, and not the 2/24 we had been told. They said our only option was to call customer service. We called customer service, and the agent said all she could do was send me out a refurbished phone, and I was transferred to technical support. Technical support was unable to resolve the memory card error, and in looking through the notes, said we had 14 days from the the 17th, which is the date we were given a replacement, because the store assumed the original phone was defective. The following day, we went to a different store, to see if the customer service was any better. This store immediately told us there was nothing they could do.

The in-store agent took the memory card out and back in, and said because the error was now not appearing, it was most likely resolved. I asked to speak with a loyalty agent, and this request was accommodated. The loyalty representative said my option to return the phone was null and void on the 17th, when the store decided the first phone was defective and replaced it with a new phone. Everyone I spoke to was unwilling to address the fact the replacement new phone was defective as well, and everyone maintained there was nothing they could do, except have customer service send me a refurbished phone. While in the store, the phone had a SIM error and a registry error. Despite witnessing these errors, we were told there was nothing the store could or would do for us, and they advised we return to the original store. We returned to original store with the registry error still displaying.

Two technicians familiar with the recent days' events went to their store manager, and said the store had to take care of me and make this right. In the end, Verizon did not make this right. The right thing to do would have been to acknowledge that there is something wrong with the LG Enlighten phones, and both phones I was given were defective, and they should have happily replaced this phone with a different model of my choice. Instead, the store maintained there was no exception to their "14 day policy", and they bought the phone back for an amount close (but not exact) to what I paid for, the phone minus the rebate. To purchase a new phone for the special upgrade price, I had to add a new line to my family plan, and offset the price by cancelling the insurance on an older phone on the plan. I have since submitted two online surveys to Verizon, expressing my dissatisfaction, and have not been acknowledged.

My phone, along with other items was stolen from car in a mall parking lot. The police were contacted so a report was recorded, the car was broken into and whoever took the phone either tried to use it. But when I went to the Verizon store with my bill and my older dial phone from Verizon, I was told they cannot turn my old phone back on because my new phone uses the internet and my bill would not be the same and if I want to buy another droid phone and pay the bill, they would set me up. I told them I am not buying a new phone and that I will pay my phone bill $90.00. I was told no, $204.00 for the bill, you went over your 450 minute limit by 105 minutes. Now, I have not had the phone for 5 days, I have never gone over my minutes and I have had the phone service since 2004. So I sent the police report along with the bill and asked them to adjust it, sent bill back, no adjustment. I was suspended from any service so no more minutes would show up on my $90.00 per month bill, so Verizon sends me a letter, asking for my phone number so we can talk. So by not allowing me to turn my old phone on, which was a business phone, how are we going to talk about this?

Unfair Cell Phone Service Practice: Tonight, again, I noticed my Verizon Internet connection is slow to a crawl. After a long conversation with Angelica from Verizon, it was explained to me that part of Verizon's Network Optimization plan actually targets the top 5% of users on existing unlimited Internet plans on 3G handsets during times of cell tower congestion. It's a well known fact that Verizon grandfathered in the unlimited Internet users when the new cell plan tiers were introduced. What is not well advertised is the fact that the top 5% group has their bandwidth restricted by the Network Optimization plan.

My account is flagged to reduce my bandwidth (and others in the "5%" club) during times when a supposed congested cell tower condition exists. As I understand, the new order is to give bandwidth precedence to users who are on not on the grandfathered unlimited plan. This quote is taken directly from the Verizon Wireless website. "The highest data users, the top 5% with 3G devices on unlimited data plans, may experience managed data speeds when connected to a congested 3G cell site after reaching certain data usage levels in a bill cycle. High data users will feel the smallest possible impact."

I regularly take bandwidth speed measurements. My bandwidth on my mobile device regularly measures between 0.70-1.30 Mbps. Under the cap I am under, it now measures between 0.03 - 0.05 Mbps. Is that really the smallest possible impact or just what Verizon thinks it has to be slowed to get me to switch to the new price tiers? I was told by Angelica if I wanted the bandwidth I was previously accustomed to, I could switch to one of their new plans. Judging by the average bandwidth I use, it would only cost me $20-30/month more. Verizon Wireless reportedly has 70.8 million customers. It's not hard to see what's up here. How many cars would Ford sell if they advertised the cars could do 150 mph, but you could only go 35 mph unless you wanted to pay more for the car.

We have been with the same cell phone company since early 1990s. We loved Alltel and they were always there to help their customers. Since Verizon bought them out, everything has been horrible. We have 3 cellphones, my wife's, mine and one that we had for our daughter. With my phone, the contract has been expired for a while. My wife's contract expires in May and our daughter's expires in October. Our daughter moved away and we kept the phone.

Today, we went to the local store thinking we could go in and get help working with the phones we have. We don't need 3 phones. I work in the medical field with international patients. My number is out all over the word. People expect to be able to phone me and get an answer concerning Life and Death medical issues. I wanted to take the phone that is under contract, my daughter's phone, and upgrade the phone to a top of the line smart phone and have unlimited everything that is available, like I currently have, with my droid. I have to have my phone number moved over to this phone and then cancel the service I was using as it is not under contract, my current droid.

First, we were told that if you are a current customer, you have to call concerning any changes, the "stores are for new customers only". The sales person did call and hand the phone to my wife who was told that since we have a current phone number, we cannot have it changed to another phone. We were told that the phone my daughter was using is tied under contract to her number and that can't be changed. We told them that this isn't true because the number that was issued with the phone my daughter changed several, without our permission and the current phone number could not have been tied to the contract we agreed to when the phone was purchased. Then we were told that if I cancel the account I have for my droid, that phone number will not be available for use for 3 to 4 months.

We offered to upgrade my daughter's phone and my wife's phone to top of the line smart phones with extended plans if they could just transfer my number over to the daughter's account. Or, cancel her number and move that contact over to my phone number and then do all the upgrades. The answer was "no". I asked to speak to the phone rep's supervisor, her reply, "I don't have a supervisor". I questioned that statement and asked if she was Ms. ** and insisted that she transfer me to a supervisor. Again, she said they don't have supervisors, but she would take my name and phone number, and have someone call me in an hour. That was 7 hours ago and still no phone call.

Verizon has entered into competition with AT&T each trying to be the provider with the biggest department of "no-service". I just called and pay the $110 early termination fee to have my daughter's contract ended. I will shop this weekend with Sprint, Straight Talk, etc. I will find a new provider that might like to process my $4,000 to $5,000 dollars a year that we have paid for the past 20 years for the privilege of having access to their cell phone service.

Someone needs to take the management for Verizon to a lecture on what happened to me. They should hear about those companies from the past that got too big for their britches and changed their Department of Customer Service to the Department of No Service. They will learn that even the biggest can fall and fall hard, they do.

I have been a Verizon customer now since 2004. We have 7 lines with them. We are currently up for upgrade. So my husband talk with a customer service person named John last Friday. John told us there was a promotion going on and we could get two Razor Maxx for $199 total and he could overnight them and we would have them by Sat. Well, that was not the case. We actually did not get the phones until Tuesday.

We activated the phones and as soon as we did, my husband's popped up with a software update so he installed it. We installed mine the next morning. His phone would no longer connect to our wireless at home so he called Verizon tech dept and they did a master reset, still nothing helped. My phone decided in the middle of a business call that the speaker phone no longer worked. The person I was speaking with could hear me but all I heard was dead silence. Then when they tried calling me back my phone sounded like a bad radio station that was losing signal. It would play the default ringtone for a second then vibrate then play the ringtone again (which sounded like a toy with the batteries dying) then vibrate again.

So we called Verizon to tell them that both of our brand new phones were messing up. They in return wanted use to pay $600 to have them send us two new phones. We don't just keep extra money like that available. Not to mention, they take your money right away but it could take 10-14 days for them to return it to you. We only had the phones for 24 hrs before they started messing up. Why should we have to pay anything or settle for anything less than what we already paid for? Even though we are within the 14 day period of returning the phones with no penalties, they are still finding ways to penalize us.

I do not understand why the customer service people, the stores and online sales cannot all work together. They are all Verizon so why can't the customer service people send two new phones to the store for me to pick up and I will be more than happy to give them back the piece of crap phones they sent me. I have no reason to keep two phones that don't work correctly. Unfortunately though, it does not work that way, every department is different. It is one giant company. Can you really not figure out a better way to handle problems like these? Come on, it is not rocket science. Maintain your inventory and it should not matter where the phone comes from. Get your stuff together Verizon because people really are getting sick of your incompetence.

I have been talking to a lot of people and Verizon tends to sell a lot of defective smart phones. Both my Droid X and my new Razr Max had to be replaced. The problem is that they tell you it is something else the first few time you complain. You end up spending hours dealing with it and in the end, they send you a new phone but make you jump through hoops.