Verizon Wireless

I changed cell carriers from Verizon (I'm out of contract) to Virgin Mobile 2 days ago. I had my number transferred to the new account, so my Verizon service has been cancelled. I called today to find out the balance due, and they told me I had to pay my entire bill; including all taxes and fees. I have used the service for approximately 5 days out of the month and 10 minutes of use this billing period. My bill was $44.02 so that comes out to $4.40 per minute! I think Verizon had better improve their customer service or they are going to start losing many more customers to their lower priced competitors.

I had purchased a mini computer, which unfortunately was stolen. It is important to know that I have been a very long term user of Verizon, close to 20 years! I took the insurance information and police info to my store to replace the mini. They replaced the mini but unlike what I was told, the service for the mini was to stay the same but unfortunately, what happened was yet another line was added. Not only was it added but I was also charged more for this line than I should have.

On a monthly basis, I called Verizon that I was being charged for this and of course was told they would take care of the problem but only after I paid my bill, including this additional amount. Although I kept complaining, sometimes spending hours on the phone, never was I credited for this extra line. I was lied to multiple times and several times to get me to shut up. They placed my line on hold, never even informing me that by placing the line on hold, that they extended my contract. I have complained, both verbally and per their site and never have received a response.

Month by month this continued and call after call were made, I even went down to the store I purchased the item from and was only told that the manager no longer worked there. It is important to know that prior to this incident, I had always been happy with their service. Finally in November, I was credited with an early discontinue fee but not the amount that I had been paying month to month, which depending on which customer service rep was anywhere from $400 to $600. In January, finally after hours upon hours of calling, now on a daily to weekly basis, I received $400. I expressed that this didn't cover my true expenses and time that it took to resolve this issue and expressed my disappointment.

I had told the reps many times that I wanted to purchase an iPad for my son but was not going to add yet another service without this being taken care of. Apparently the rep read this and stated that they would not only upgrade my phone to an iPhone (I was due for an upgrade anyway) and would also send me an iPad but that they were "out of stock", meaning that they had exceeded their allowed "freebies". I have continued to call, I even decided to pay for the upgrade of my phone, only to find out that I couldn't charge this upgrade to my phone service as iPhone wouldn't allow it. In other words, because my payment history reflected these issues with being overcharged and it looked like I ran a month behind, iPhone would not allow me to charge it to my account.

Now as I had previously happen with the overcharging, no one has any "notes" reflecting what I have been promised. I am furious. I have spent 4-6 hours a day dealing with this issue and do feel that I should receive what I have been promised. The problems that I have tolerated were their mistake and I was held hostage with no recourse than to pay the amount they said I was due. I loved Verizon and encouraged my entire family, which is quite large, to join Verizon when my brother became ill. Now I'm more than disappointed. I am now looking at different services and probably will have issues getting service due to the notes in my "file" and my records looking like I was a "slow pay".

I'm at a loss at what to do at this point, one second I get sent to customer support, another will transfer me to financial services and if you ask to talk to a supervisor, it never happens. Either you are disconnected or put on permanent hold, never getting to talk to anyone. Had this issue been taken care of in a timely manner and people had been truthful with me, promises not made that they could not or would not do, I wouldn't have been upset but this hasn't been an issue. The excuses made were ridiculous, clear to "I didn't pay enough for the product" to begin with to the service being put on hold, extending my contract without my knowledge. All I want is what I have been promised. I need guidance on how to make this happen.

As I said, I used to love Verizon, they had the best customer service and service available, unfortunately, this is no longer true. Heck, they used to call me and let me know if my plan wasn't appropriate and I was paying too much. What happened to this type of service. All I want is the iPhone and iPad that I have been promised for all I have tolerated in close to a year of time, frustration and lies. I would appreciate any help because I have gotten nowhere going through the process that I have been told to do!

I had a Droid 2, which gave me many problems after the last update in December. I spoke to many tech support and couldn't get the problem resolved. Finally, an agent said she would replace the phone for me with any phone I would like. Not knowing what kind of phones are out there, I chose to take an iPhone 4 and was told that if I'm not happy with it, I can exchange it within 14 days.

Well, I hate the iPhone 4, called Verizon back again about the exchange and was told to go to the store and pick a new phone. I got to the store and was told there would be a $35 restocking fee. I called Verizon back again to inform them that I was never told about the restocking fee and got a supervisor's approval to have it waived. I was told once again to go back to a store and get a new phone. I went back to the store again, returned my iPhone 4, and was told they couldn't give me a new phone because I was too far away from my upgrade date and would have to do it through customer service.

Now I'm left without a phone, no one at Verizon has enough guts to stand up and solve this issue. You have to repeat your story 5,000 times to 5,000 different people because every time you call, the person you spoke to before is non-existent. What an incompetent company.

I recently opted out of receiving a paper bill from Verizon via their website. Today, I received a letter thanking me for enrolling in paperless billing, and another letter with my password for their website. I don't understand why Verizon had to mail me twice, when I went out of my way to tell them I don't want them to mail me anything. I hope they are more detail-oriented regarding other aspects of my account. Having said all that, I haven't had one dropped call yet with my new phone, so maybe they're doing a good job with the important stuff.

I returned a cell phone two days after purchasing it. I have received a $450.00 bill for canceling the transaction, even though Verizon's Customer Care Office told me it was a mistake and I had a negative balance. Apparently, Verizon changed it's mind and calls me up to 10 times a week, harassing me to pay them, along with submitting bill after bill to me. I am beyond annoyed. I hate Verizon Wireless! I feel so harassed! I am beyond sick of this!

The Droid RAZR Maxx is the latest cellphone from Verizon Wireless. I ordered it over the internet, since the retail locations still do not have the phone in stock.My first RZR Maxx had a giant block of pixels stuck in neon green color in the center of the display. My credit card was charged $688 for this joke of a cellphone. I returned it to the post office (after being told to do that at the Verizon retail location) that same day.

I was charged another $688 for my second RAZR Maxx. I noticed another stuck bright green pixel on this 2nd phone's display after receiving it. I called Verizon at *611 to get this sorted out. I was told to immediately take the phone with its prepaid return shipping label to the post office for return. I would receive a replacement phone by next Tuesday 2/7/2012.

Turns out that Verizon rep lied since the system automatically creates a "security lock" on any customer account who is shipped and returns 2 defective phones within a certain time period. I was never told about this or else I would have held onto the 2nd phone until everything processed for the return on the first bad phone. So basically, I have $1,300+ in charges from Verizon on my credit card for 2 defective RAZR Maxx's and no new cellphone in hand. To top it off, Verizon thinks they don't have to refund my credit card for the next 60 days for their screw ups and I might be out of my 14-day new equipment satisfaction guarantee by the time they get their act together and process my phone returns.

Do not buy a new phone from Verizon wireless unless you are in a retail store. Inspect the screen of the new phone for flaws in person before you buy. Verizon is exploiting the slow mail-order returns process to hold on to customer money and send out sub-par products so that the customer won't notice before their 14-days of return period are up! Don't trust anything Verizon says or does. Even Verizon *611 agents lie to customers without repercussions.

Verizon recently suggested that I switch to a lower voice usage account to save money on my monthly bill. However, when I got my next bill, I was 226 minutes over and was charged $101 in overage fees for voice usage. There was no warning that this was going to happen and they did not offer to resolve the problem when I called them on the phone.

Ever since the gingerbread update, the droid phone is not dependable. It took two days for the update when gingerbread came out. Then, I was unable to text, unable to respond to emails. So they did the hard reset more than once. Then, I got a refurbished phone that operated okay for a few months but the key board is messed up and the refurbished phone was garbage. My original phone was in excellent condition outside of the operating system. Now, a couple of months later, I was unable to respond to text, emails, and when I used navigator, the screen goes blank and have to "force close." So I call and they walk me through some other step to clear data--another band-aid. This phone is not dependable and for the money you pay, the service you get is really saddening.

I have been researching this for a while and although I have reread Verizon's terms and conditions regarding porting, it doesn't make any sense for a request to straight out cancel a line.

I have two lines at Verizon and while I ported one line out, I just wanted to cancel the other line effective today. I haven't found anything in their terms and conditions that cancellation requests will not be completed until the end of the billing cycle. I even read a response to a customer thread on Verizon's own community pages by a VZW employee stating that line cancellations not related to a porting request would be honored as an on demand cancellation, but the customer service rep I spoke to said otherwise.

Also, due to recent changes to their fees, I am technically able to cancel without penalty. I am still in contract, but I didn't mind paying the ETF because of the materially adverse clause, but I have heard there have been numerous issues with Verizon honoring this clause.

I am highly disappointed with Verizon and these policies and refusal to honor their own terms and conditions. I haven't ever dealt with this kind of issues with other companies.

I purchased a mini computer at a Verizon store. My internal hotspot went out. After hours and hours of troubleshooting, it was determined that it was the computer, and not the Verizon access manager. I was told to send in the computer. This was back in mid November. I received the computer back, and it still did not connect to the internet. I had purchased a 2 year replacement warranty within 30 days of purchasing my computer. After 12 phone calls, and many hours on the phone, I was told each time that a supervisor would contact me in a few hours. I never heard back from anyone. I have made repeated phone calls to no avail. This has been going on for many months. I have a replacement warranty, that I spent $130.00 on, and still my computer does not work. I cannot get through to anyone to help me. I am very dissatisfied with the Mickey Mouse operations of Hewitt Packer's warranty service, and support team. Can anyone out there help me? I have a $60.00 a month contract on this with Verizon!

On October 26, 2011, at the Moline, IL V store, we added my wife to my plan with the understanding and explanation that, if our phones do not work where we would be living in Fernandina Beach, FL, we could cancel this new plan within 14 days with no penalty. After arriving in FB the Verizon phones did not work, so on November 8, 2011, we went to Verizon at Regency Plaza and dealt with Kelly. Kelly cancelled all paperwork pertaining to this obligation. However, Verizon still charged me $273.59 for an early cancellation.

I called Regency office, and was told that Kelly had quit her job. Approximately, around December 6th, 2011, I called and then asked for verification of a refund of $273.59, and was told that a supervisor would look at this problem, and call me back at my AT&T number, **. As of yet, I have not received a courtesy call from you concerning this problem. On Saturday, December 24, 2011, I talked to Jeff ** (Moline Retail Store Manager), through their number at **, he said my refund had not been issued at that time, and he called corporate, then explained that the refund, if expedited, would come to me at the early part of January 2012.

If the claim could not be expedited, then my refund would be late January or early February 2012. On Friday, January 6, 2012, Verizon has not expedited their cancellation charge, so maybe early February, I may receive this refund. As of February 2, 2012, I have not heard from Verizon about this refund as of this date!

Before Verizon took over Alltel, I had been a customer with Alltel for over a decade and never experienced a problem with getting another phone after coming into the store when having a manufacturer defect. I had been at the store several times in February of 2011 about problems with my phone, battery dying too quickly and getting over heated. I went in to the Verizon store once again, then they decided to give me a new battery.

In December of 2011, I went into the Verizon store located Congree in Greenville, SC because my phone would not attempt to do anything but come on and do the Droid introduction before shutting off to repeat the same thing over and over again. The representative checks it to find out it was a manufacturer defect. I was then told that she was going to put in a request to have me another overnight to me. After waiting all day on the phone to arrive, the day after on Dec. 17, I called to see when it would be arriving. I was informed that FedEx was closed on the weekend and I had to wait until Monday before it would arrive.

My concern is why I wasn't informed that it would be Monday until I got my phone instead of what I was told. I thought "overnight" means the next day. I'm sure the representative knew that FedEx was closed on the weekend, due to that's who Verizon uses, and didn't inform me of it. It really upsets me that I had to go the whole weekend without my phone.

I have a new droid bionic, which is a few months old. There is a bug in the system that locks the phone to outgoing calls and data. Got Verizon and Motorola to admit there is a problem; a fix won't be available till the end of February. I told them last night that was unacceptable. They gave me a manager's exception and allowed me to order a new phone. The offer to get a manager's exception was that I pay an additional upgrade fee, full upgrade price.

I just gave the $300.00 for the Bionic a few months ago. At the time I was driving down the road, I told them the model thought was the newest and best. Got online this morning and realized there was a newer model just released. I called 611 customer service and a representative told me there was no problem: he was able to catch the order and reset the upgrade eligibility. He asked if I wanted to reorder or wait and think it over. I asked if I could get the phone at a dealer I was going to drive to. He said no problem and that they could fulfill the upgrade for me there at the dealer.

I got to the dealer. They tried but couldn't do it. I called and told them the whole story again (10th or 12th time). Said they couldn't do it (get the phone at the dealer). I got mad but not abusive or profane. Stood up for my end of a verbal agreement(s) and got nowhere with them. I asked for a supervisor. A "supervisor" got on and she told me that I couldn't get an upgrade at all; last night's offer was a onetime deal. I was not told that at the time.

So now I am stuck with a defective phone. They have tried replacing the SIM card, a phone reset wiping it clean, plus replacing the phone. None of this has worked. At this point I have conservatively put 15-20 hours of my time into resetting my phone up. Plus all the time and frustration of trying to get the problem fixed explaining the whole story 12 or more times to front line customer service reps, to tier 2 reps, and to "supervisors" (probably the guy next to them, same job description).

Now I am **. The latest "supervisor" said basically I am stuck with this defective phone until Motorola comes up with a fix (God knows when that will happen). No upgrade for my troubles or honoring previous verbal agreements (contracts) with me for upgrading my phone at a local dealer. Now I have the embarrassment of having them try and to see me argue with Verizon's "supervisor". I want them to halt sales of the Motorola Droid Bionic until the problem is resolved. They owe me at the very least what verbally they agreed to. Plus, at this point, I want restitution for my mental anguish and emotional trauma they have put me through, not to mention all the time I put into finding out there was a problem (getting Verizon and Motorola to admit it exists).

They must stop selling these phones! Offer everyone a different phone! Free! Oh, yeah! Remember the offer to get a manager's exception was that I pay an additional upgrade fee, full upgrade price. I just gave the $300.00 for the Bionic a few months ago. Now they want another $300 for the phone I want, the Droid Razor Maxx. We consumers get stepped on and told lies and policies that are not true! It's time to stand up. Please help.

I have been a Verizon customer for nearly four years. During that time, I have had nine flip, cell phones and one smart phone. In all but one case I demanded a new phone because the phone I had been using failed to work as designed. It had one or more of the following shortcomings: failure to ring on an incoming call, failure of the speaker phone icon to appear when the speakerphone was active or failure for it to disappear from the screen when the speakerphone was turned off, failure of number keys to be accepted by automated menu requester or failure of numbers to appear on the interior cellphone screen.

One time because of all the clam shell phones I had had, it was suggested that I try a smart phone with a pull-out keyboard. When I received it, it was only 5/16" thick and the edges were so smooth and slippery that I could not hold it securely when not using the keyboard and could not hold it to get the keyboard out to use it. I returned the phone and was charged $35 "restocking fee." Had I known the fee would be charged, I could have kept the phone and never activated it without a charge of any sort. In addition to the large number of phones I have had, often to receive a phone hoping it would operate correctly, my "upgrade date" kept being extended. This means that I cannot get a different (working) phone model phone until 2014.

Our company name is T&R Construction Corp. Our account number with Verizon is**. We have been a customer of Verizon for more than 7 years; however, in the last two years, we had experienced endless problems with our lines (5 in total) due to defects and problems that Verizon has with the cables in the area. Every month, one or two lines would go down.

We would have a technician come to check the panel in the basement, inform us that there's nothing he/she could do as there were no more "spares" left, pass the issue to the cable department and leave. We'd wait, on average, another 10 days or two weeks to have someone come again. Sometimes he/she would be able to fix it and sometimes it would take longer. We are having to spend hours on the phone with Verizon as their transfer system is a nightmare and after weeks (sometimes a whole month) without service, we decided to change carriers.

When we contacted Verizon and informed them of our intentions (one of the lines was down at the time and the other fixed two days ago), they said that we have to pay a termination fee for each line totaling $832.75 which we are disputing and appealing.

First, the contract was renewed for a 3-year term. Verizon claims to have renewed this contract verbally which, is outrageous. You cannot unknowingly commit a company for 3 years, 5 lines with a simple yes or no over the phone without even verifying that the person giving that yes or no is the one in charge.

Second, the agreement that they're saying we're breaking calls for uninterrupted service on Verizon's part, whereas ours was not only interrupted almost on a regular basis but never properly fixed and without any indication that it would be so.

Verizon has given us some credit for the period the lines were not working but, it would never reimburse us for the time we spent on the phone with its representatives and for the loss of business incurred. We informed Verizon that we are disputing the termination fees and, request that something be done against this company which is literally robbing people and other companies alive while overlooking and ignoring its obligations. Someone has to do something.

Verizon data network implementation has a major bug in authentication conflict with 3G and 4G connections. This is causing data connection timeouts every few minutes. This is a major problem, and every single user with a 4G device is experiencing this. Regardless, Verizon doesn't plan on fixing this until 2014 when it plans on shutting down 3G service altogether, subsequently disabling the 3G service on devices with a firmware update. While the 4G users suffer and wrongly blame their 4G phones/devices for their connection drop-outs, Verizon continues to make huge profits selling those devices on their faulty technology.

I have had a terrible experience with Verizon wireless. I have a prepaid phone plan because I choose to have one because of getting ripped off from a previous experience. However, the prepaid service is not provided at the same standard that you have with a contract plan. This is what a representative at Verizon explained to me even though I pay just like everyone else. I was sent a text message that I qualified for a phone upgrade.

All I had to do was to take it to a Verizon store to get the phone. However, not every store can help me because I have a prepaid plan and they do not carry the phones for those plans. I have to go to a "corporate" store. After driving 40 miles and an hour and a half waiting for them to try to figure out if the problem was with my present phone or if they could talk me into some thing with a contract, I take the cheap phone that is supposed to be the upgrade which is not anything close to the Motorola that I have.

I am informed that if I do not like the phone or if "it does not work" and I want to bring it back, there will be a "$35.00 restocking charge". Well, guess what: the damn thing does not work. Am I taking it back? No! I am going to take my money and buy a good phone online. It is such a shame there is not a good phone company in the US any more. I think all of them need to be broken up so there is some competition. Maybe it would give the people a better selection of the companies to use and I bet they would work harder to provide their customers with better service.

My cell phone which is not even one year old, I returned twice for losing voice and now the battery keeps going dead which needs to be recharged four times weekly. I would like a different phone, we have been their customers for a long time, so maybe someone could shed some light on this situation. Thanks, Salvatore **.

I have been studying wireless companies for about a year. Verizon has rated better than the rest. I decided to switch from AT&T wireless to Verizon. I worked with the telemarketer and put together an order for 4 smart phones. Everything was going good until they ran my debit card. I have plenty of money in the bank, but it was declined. The reason was because I am with a small local bank.

The consumer protection the bank has installed would send back as declined. Frustrated, I finally did a check by phone. Again, plenty of money in the bank. That was declined. I had no way to purchase the phones and get service started with Verizon. My wife ended up driving to Wal-Mart to get a prepaid card to get this done. This is absolutely ridiculous. I can't use my bank to pay for their products or service. I asked for their complaint department and they said they have already submitted something. Never was I able to get the complaint department. I hope everything else goes right.

There are numerous technical issues, such as, calls never received and voice mails and texts being delivered to phone hours and some times days late. Phone has great signal and software updated. This is happening with all three lines in multiple locations. This has been going on for months and I have spoke with techs multiple times. Many hours on the phone and they never call back like they promise. They lie about what they will do if the problem is not resolved. Two techs even admitted that it was a problem on their end.

At this point I would just like to be released from the final 5 months of my contract. I have been with them over 5 years and if my phones don't, why would they put me thru this and keep taking my money? A couple years ago they took an unauthorized payment electronically and caused several overdraft fees at my bank and basically told me "tough luck" Verizon employees are unreliable liars who don't care about the customers who support their company and their jobs.

One of your sales people need to work on their sales, and their attitude. I'm not exaggerating on what she did and the way she said it. I did not do anything to offend or make her angry. I walked in, they asked for my name and said a sales person will help me shortly.

You see, my phone charger socket was corroded before because of excess charging. I dropped part of it in water but it didn't get in the back because I had a case that covered it (the rubbing alcohol touched the water seal, but only half of it turned red). It worked fine for a week, then It stopped. So I used rubbing alcohol to fix the corrosion in the socket. Let it dry, then it charged only in a certain way the charger was. But it only lasted a few days. Thus, again I had to use more rubbing alcohol. Not very happy about her.

Verizon is deceptive about their data plans. I got a mobile hotspot with a 5 GB data plan. I returned it a few days later and canceled the plan. I downloaded a large file (1 GB) without realizing how large it was during the time I had it, and later got a bill for an overage! When I called about it, I was told that I wasn't supposed to have used that much data in that amount of time, so they charged me an overage when I did not go over the 5 GB limit. I filed a complaint with the Better Business Bureau and they gave me a credit of $5 to an account I no longer have and cannot access! This doesn't even address the fact that they were deceptive in the first place. I was charged an overage fee when I did not go over the allotted amount of data for the month (and closed the account a few days after opening it).

I purchased an LG Revolution for $199 on December 2, 2011. I started having problems with it randomly shutting off and not receiving text messages about 2 weeks later. I went in to the Verizon store and they did a factory reset which erased everything from my phone. I was still having the same problems, so I went back to the store.

All they can do for me as it is past their 14-day return policy is give me a like new replacement phone. I paid $199 for a new phone less than a month ago and I don't feel I should be penalized because of a faulty phone. I did some research online and I am not the only customer having these same problems with their LG Revolution phone. I have called their customer service and tech support people numerous times only to have them tell me that their hands are tied and the only thing they can do is send me a like new replacement, which is just someone else's phone that they had problems with. Now I am in a 2-year contract with no phone!

I rely on my phone 100%. I have no other means to communicate with my family. The reason I upgraded to a new phone in the first place is because I missed two calls and voicemails for job offers. I have been a paying Verizon customer for years and I do not believe their hands are tied. If Verizon can't do anything about it, they should surely be going back to the manufacturer to get this worked out for their customers.

I was trying to make a call, and it was routed to Verizon marketing, instead! They started their pitch, and I was furious! I hung up, tried the call again, and got a sales recording, as the call was routed again. Apparently, my outgoing calls were blocked, because she said the block was removed, once I got really pissed off. What gives them the right to invade my privacy, like that under the guise of "helping me" save money? I have had family emergencies going on, and I know I will be over my normal monthly minutes. That's my problem. I will change from Verizon, if this ever happens again!

My phone started acting up. I try to make a call or receive one, but I couldn't hear anything on my phone. So we called Verizon 2 times about it. By the way, we have full insurance on this phone. But they only wanted to give me a phone that wasn't anything like I have, to replace it, even though I have the insurance that should replace it for something in the same class. The phone I have isn't made anymore. There are phones that are like the same. We went and looked at some, but we were refused them.

Verizon is the worst company I have ever dealt with and they have now damaged my credit report. Can somebody please advise me how to sue Verizon in Small Claims Court in California. My main question is: where do I serve the summons? They are such a huge company, and I don't believe it can be served out of state in New York, where their corporate is. How do I find out how to serve the summons locally?

They are charging consumers for services, such as movie packages, that were never ordered, representing that movie packages were free, then billing consumers for such services. Since August of 2011, we were charged for a package deal of $20.98 that describes on our bill as unlimited games + starz (R) play pack.

The promotion was for free in the beginning of our sign up for two weeks but we were not told that we had to cancel it through email therefore falling in the category of advertising promotional gifts, yet failing to provide consumers with the opportunity to cancel of FioS service promotional gifts, We were billed for a total of $104.09 for the past five months. Final action to resolve this issue with Verizon resulted in making it very difficult (i.e. long delays, varied telephone numbers) for consumers to reach a customer service representative in order to address or resolve issues as to promotional gifts, services and/or billing.

Last year, my phone broke and my insurance I pay for every month would not cover a new phone because they no longer make the phone (Razzle). After being upset that I would have to buy a phone for $300 because I did not have an upgrade (I had used it on the Razzle), the rep advised me that I could add another line for just $9.99 a month and it would come with a free phone and just activate that phone under my main line and the broken phone would go under the new line. Since the new line has been added, I have not once used it-- not one minute, text or data. Then last month, I noticed that my bill was incredibly high. I started to research and the last three months the unused line has managed to rack up over $600 in international calls to Mexico, using my family share minutes causing me and my parents phone to go over the minutes resulting in another $150.

When I called the billing department to dispute the charges, the representative assured me that the charges are legitimate and that the line has always been used. I told him the phone is broken and had been thrown away. It didn't charge anymore, with a new battery charger everything and explained why I opened the new line and that it was impossible the charges were legitimate. One, because I have never made calls internationally and if I had planned to I would have inquired about international plans to prevent such charges. Two, the phone has never been used until just recently. Then I spoke with a manager and was able to get half of one of the months refunded then suspended the phone which I was told is only temporary and that I would have to pay a cancellation fee to cancel the line. This month, my bill is $903. 07 with $405 in calls to Mexico and $60 in over minutes charges.

I am refusing to pay any of the charges as it is outrageous they can say it is legitimate. I have filed a police report for fraud to hunt down the phone just in case because Verizon assured me it was impossible for anyone to hack my online account to use the number or get past the security to activate a phone. I will be canceling my phone account that I have had for at least four years. I am completely and utterly distraught that a company would even allow this to happen and more disgusted that they refuse to look into the charges or refund the charges. I truly do not think that I am the only victim to this just like credit card fraud.

I cannot begin to describe how helpless they continued to make me feel and that I was just a liar and did not know what I was talking about and that I shouldn't have a problem paying the charges because the rep said it was legitimate and he cannot do anything more to help. I have also filed a complaint to the FCC. This company should not be allowed to continue its treatment of people this way. It may not seem like a big deal to some however $900 is as much as it will cost to cancel my account. So $2000 later I am free? No, I believe the company should correct their mistake and keep their customers happy. Now, they have lost a customer and every single person I tell.

Three years ago I purchased my first laptop computer with a VZ Access Broadband card to enable me to take my laptop anywhere. I used it for three years and was dissatisfied with the service and their fees, so I discontinued it. After several months and hearing the service had improved, I went back. I was given a new number ending in 7105. When I began having problems, I called customer service and was told there were a massive outage in my area. Now, all of a sudden I am being charged "use" charges for time spent on the internet ($10.00 per GB).

You are allowed 5 per months, which is very little if you use the computer like I do. I was never told about this charge and no one in customer service will discuss it openly with me. Verizon Wireless is expensive enough without being charged a fee for being on the internet. If this is legal, then I'm living in the wrong country. I don't know of anyone being charged for using the internet. Please advise. Thank you!

I went to Verizon to buy an iPhone 4S. I was convinced the 4S was obsolete and the Razr was the only option. I told them I was not sure and they assured me that I could return it within 14 days and switch to any phone I wanted. Immediately, I had problems. The first problem took 4 hours to solve in the store. The second problem was 2 days out and they could not solve it. They told me to return on Monday. I told them I was concerned that it would put me beyond 14 days. They said it was not a problem and that I needed to talk to the original salesman because they were all independent contractors. When I return, I was told he would order me the iPhone but due to Christmas, it would take three weeks. I was now angry. I called on the fifteenth day and I was told they sent the wrong iPhone and I would have to accept the Razr. I tried calling Verizon and they told me that they would do nothing because each store was independently owned and operated. Never buy a Verizon, you will be sorry.

Complaint: Verizon wireless failed to protect my personal data and allowed an affiliate, Centurylink, a Colorado Springs company, to steal my information and open an account in my name without my knowledge or permission. I have been a loyal Verizon wireless customer for nearly four years, paying them well over $8,000 during that period in full and on time. I have upheld my end of the contract, why won't Verizon? I recently had a serious problem and have given them every opportunity to make things right but I have been insulted and ignored by their company representatives at every turn.

Verizon has serious security flaws that their employees could obviously care less about. My identity (data) was stolen from Verizon's database and an account opened in my name without my knowledge or permission. When I contacted Verizon customer service several times, I was not just ignored. I was insulted. This is not just ID theft but a customer service nightmare, a violation of my privacy rights and a breach of contract. This is the full story.

I changed my mother's Verizon phone number (816 area code) to a 719 area code in late November because she moved from Kansas city to Colorado Springs. Her new cable provider, Centurylink (Qwest) then (somehow) added my Verizon account to her bill without my authorization! They told her that because she was on my Verizon plan, even though she does not have Verizon through Centurylink, she would get a "bundle" discount because Verizon is one of their affiliates. All she did was give them her Verizon phone number. She is 81 years old, fighting cancer and has a $10 phone on my account. But they said my Verizon bill would now be charged to her Centurylink account and the account was set-up in my name with my social security number!

When I found out, I tried to access my bill on my Verizon but the website stated that I could not pay my bill (which was due in a couple days) and had to contact Centurylink to access my billing information. Why would I have to contact a company I have never dealt with and obviously stole my identity, to pay my bill? Century link obviously stole my account from Verizon to benefit from my business with Verizon and Verizon should fix this because they let them do it!

When my mom told me what was going on, I called Verizon customer service on December 4th, talking to Esther then her supervisor Roberta (emp #xxxx). Esther was very nice but told me I had to call Centurylink to resolve an issue I never initiated so I asked for a supervisor. I was not going to call Centurylink because I never authorized the switch! Roberta wouldn't let me get a word in, calling me a liar in no uncertain terms (I have recordings of all conversations), telling me that Centurylink couldn't make the change without my authorization that I had made the switch and that I had to resolve the problem with Centurylink. I never authorized anything except a phone number change on Verizon website and it should not be my responsibility to call Centurylink, a company I have no relationship with, to fix the problem. How could my supposedly secure Verizon account, one that I cannot even access without multiple security questions, be transferred to century link without my authorization? Then Roberta calls me a liar and tells me I have to call century link to resolve the problem? I'm not a Centurylink customer! Verizon should have fixed this!

Additionally, the two HTC Droid Incredibles we bought in November 2010 were garbage. My wife had to reset hers less than a year later, losing all of her data and costing us both a lot of time in the process. Mine was on the verge of crashing, locking up regularly and slow as molasses when it did work. We went to the Verizon store and they said they would not do anything! When I asked to have our phones unlocked so we could move to another carrier (after the century link incident), Verizon told me it wasn't possible. Now, they are charging me $460 in early termination fees but they won't even unlock my phone!

My mother contacted Centurylink on December 6th, 2011 and told them to close the account in my name, initiate an the account in her name and transfer my billing back to Verizon. Once they finally did all of this, my Verizon automatic payments had been terminated and my billing address and phone number were changed to that of my mother in Colorado Springs! That was the last straw. I asked for a copy of my contract on December 5th and still have not received my contract. I cancelled my Verizon service effective December 15th, 2011 (the last day of this billing cycle) mostly because I lost faith in their ability to protect my personal information due to the security breach where my private and personal information (in Verizon care), including my social security number, was compromised by Centurylink (one of Verizon affiliates).

A security breach of this magnitude, in which an account was illegally created in my name and my identity stolen, is also a breach of contract. Verizon promised to protect my personal information when I contracted for Verizon services in November 2010 and the breach of my private information in Verizon system by Centurylink last month is a breach of contract. I have lost faith in Verizon ability to protect my data. I filed a complaint with the FCC about the security breach on December 5th and a complaint of identity theft with the Federal Trade Commission on December 23rd, 2011. I am also filing this complaint of identity theft with the Kansas City (MO) police department.

I successfully transferred all of our phone numbers to T-Mobile and my Verizon account indicated that my Verizon service had been terminated prior to 11:59 pm on 12/15/2011, before the next billing cycle. I have screenshots of my Verizon and my T-Mobile accounts clearly indicating that my Verizon account was closed and the numbers successfully transferred to t-mobile as of that date. I sent an email to Ken D, Verizon Midwest region president, but he clearly doesn't care about customers either. A woman called me claiming to be his assistant but she was just as inhospitable as Roberta! She wouldn't let me get a word in edgewise, claimed Verizon had no responsibility in the matter and asked me what she could do to make me happy. I told her she could unlock my phones like I asked back in early December and waive the early termination fee due to breach of contract having lost faith in Verizon ability to protect my sensitive data. She claimed that she could do neither. Big help!

My complaints of ID theft by Centurylink along with Verizon's inadequate security measures and their failure to protect my private information have so far gone unanswered. Verizon now wants $505 to close my account but when I tried to pay it online, the website said my balance was zero and that I could not pay over $500 online (the final bill is $507+) so I will have to pay the bill via mail then file in Platte county small claims court for breach of contract to get my early termination fees back. I have an abundance of evidence (some attached) and will successfully defend myself, so Verizon can send one of their high priced lawyers to resolve this issue in a court of law.

As far as Centurylink is concerned, they are identity thieves and obviously have no integrity. Brenda S, the Centurylink employee investigating my FCC complaint (yes, they are investigating themselves!), Lied to the FCC in her letter stating that they had done nothing wrong and tried to blame it on my 81-year old mother! I want other Verizon customers to know their personal data is not protected. I also want the public to know how Verizon treats their customers. Verizon should be ashamed of themselves for the way they treat customers and Centurylink should be charged with identity theft! I now have 4g telephones with no contract and more features than with Verizon and am saving $75 per month. With all of the no contract options available these days, nobody should commit to a 1 or 2-year contract just to save a few bucks on a phone. Once they have you hooked, you are *** out of luck if anything goes wrong because they could care less about customer satisfaction.

So, I will start this by saying I love Verizon, been a happy customer, both with service in the house and my cell. So, the other half had an iPhone on AT&T, loved the phone, hated the dropped calls. Verizon did not have the iPhone, so we opted for another Droid X like mine for a one year contract (one year price $229 two year price was $199), so when that one year is up, they will have the iPhone and well get it then. This Droid lasted less than a week, so they sent a replacement. Certified used, which we are okay with. But then that dies just over a week, so again they sent another replacement. That dies out of the box. A paper weight really.

We're leaving on a trip and needed a working telephone to go with us. Off to the local Verizon store, but we're told there's nothing they can do for us. We'll get the replacement in the mail on Tuesday. Okay, it's Saturday now and we're boarding a flight Sunday. We need a working phone, either find us a solution (we're willing to pay, but not full retail) or we're headed across the street to Sprint. We're going to have a working phone either way to take with us.

Store manager called and she steps up LG phone, the cheapest one they have. We're told to pay the taxes on it and they'll swing the number on it. Off we go. We are feeling good that we're on working phones and still on Verizon. Come home and there's the replacement one waiting. We call and they swing the number back to the replacement. All is good, or so we think.

We call once they announced the iPhone. How do we go about this, now we ask? And we are surprised to learn that once we accepted that LG phone, we were now under a new two-year term. Mind you, we were not even into a month on that one year term contract when they changed it to two on us. When on the receipt on the LG we're informed. Okay, how do we change this? Pay a $50 fee to revert back to the old contract date and then order the new iPhone online. Once we receive the iPhone, call them back and they will convert the contract at that point, charge my account the $50 and place the iPhone in service under a new two year contract.

Okay, but to get the iPhone, I would have to pay full retail, then once the account is converted back to a one year date they can refund or credit the difference between the retail price and the two year price, $199 versus $700. I agreed to this and bought the iPhone at full retail from Verizon. I called before I activated it and was told the same the credit would come after the next billing cycle. Credit? Okay, I can deal with a credit on the account, same as getting a refund and we turn on the iPhone and swing the number on to it.

Next month, after paying my bill, I called and asked about the credit. All is good I'm told but it actually takes about two billing cycles. Hhmm, okay, I can deal with this as it's just going to be a credit on the account at this point so it makes no big difference to me just as long as they come through and issue the credit next month. Okay, another month goes by no credit. I called again and got told it is in the works, just taking longer than expected. Okay, Ill wait. I called again in a week, same line. I called again and got told something was weird and they needed to investigate why they failed to issue the credit and not to worry everything is in the notes and there should not be any problems getting this resolved but could I wait until January. Sure, I've waited this long.

Well, this week they decided that this was all wrong, everything they have been telling me. No credit is due as this was a retail purchase and they do not need to credit me or make any changes. It's all there in black and white on all the paperwork/receipts and they are standing by their policies, so no way to return the iPhone at this time, and no way to change or convert the contract. I was told to either pay the early termination fees and leave or just ride out the contract either way it would be without the $506 refund/credit.

So today, I head to Sprint. Turning off both cell lines with Verizon and porting them over to Sprint on two new iPhones. I will eBay the Droid both of them plus the iPhone 4S and all related items for the Droids car mounts, media docks, etc. I'm still losing money on this deal. But I will no longer be sending money to Verizon Wireless after today. And I'll be scheduling the Fios cancellation next week back to cable for home internet, TV and landline. Verizon will lose all my business, not another dime to any division owned or operated by anything with the Verizon logo on it.

My bill was to be paid through bank draft. However, a bank error occurred and the payment was decline. Consequently my services were interrupted. This occurred on 1/6/12. My last payment to Verizon was made on 12/7/11 (less than one month prior). I understand that services must be interrupted because of no and/or late payment. However, my bill was not behind. Furthermore, I was not notified regarding the declined payment until after services were interrupted. Another payment was made and services were restored. I believe this is very unprofessional. If the bill is more than a month behind, services should be interrupted. Additionally, if Verizon is going to notify customers regarding declined payments, I believe it should be done prior to disconnecting services. Moreover, if services are going to be disconnected, the bill should actually be late. My services were interrupted and I had to pay a fifteen dollar reconnect fee.

Problem: Verizon won't repair our phone. We have had no phone service for many days now. We had a scheduled appointment for Verizon to fix our phone, that appointment was for today, Thursday, Jan. 12, 2012, between 8AM-10AM. I waited all morning, and nobody showed up. Nobody called my husband's cell phone either. Please intervene if you can, and have Verizon keep their appointments, and fix our phone ASAP. Thank you.

Sincerely, Dianna ** and Peter **. Home phone is ** (not working until Verizon repairs it) OR Peter's Cell phone: *. Also, when I went to verizon.com and tried to chat about this problem, Verizon's chat was unavailable.

I changed carriers for my wireless service on November 19. I moved over to T-Mobile from Verizon Wireless as Verizon's fees were getting too high. I went into a T-Mobile store and their staff helped me with a new phone and service switchover. Smooth! Ok, now the fun begins. I get a bill from Verizon Wireless for $90.32. This is from Nov. 19 to Dec. 18th. What? A month of service that I did not even have an account with them! I called several times (four) and talked to different "customer service" people, even management, but that was a joke!

I explained the situation but they told me that it takes about a day to "switch" all the info, so that put me into another billing cycle with them and I owed for the full month. They also stated that if it was not paid, it would eventually go to collections and run up late fees. No help, no waiver of the fees, no discount, no nothing! I find it extremely unfair to charge customers for service they did not receive. In light of all the advertising dollars they spend trying to get people to sign up with them, I hope it was worth the $90.32 to forever tarnish my opinion of their service and reputation. Be warned!

My husband and I had cellular service with AT&T for nine years until the middle of December. We were adding a fifth line to our service and we switched to Verizon Wireless. The CSR at the store at 4129 Raeford Road in Fayetteville, NC told my husband about a trade in service where we could trade in our old AT&T phones for credit. We purchased five new phones, one of which was an iPhone 4. On Friday, 1-6-12, we took five of our old phones to Verizon to trade in for credit. One of these was my old AT&T iPhone 3. In speaking with a friend (who is much more tech savvy than my husband and I are) that afternoon, he told me I could still use that iPhone as an iPod. I didn't know this. I called the store several times and each time, I was either put on hold on hung up on. I was never able to get in touch with anyone that evening.

The next morning, I called the store as soon as it opened at 9:00am. I spoke with a CSR who told me that the phone was still in the store and I explained the situation and told him that I wanted to come and pick the phone up that afternoon. I got there at two and sent my daughter in to get the phone. They refused to give it to her, so I went in the store to see what was going on. They told me (after keeping us waiting for an hour) that they would not give me the phone and that a credit had already been applied to my account. I told them that I was fine with the credit being reversed and I just wanted my phone back. They refused.

I called the customer service 1-800 number and they were not able to get the store to release the phone to me either. I have sent several e-mails and contacted the company via their 1-800 number and each time, I am given the run around. One e-mail response told me to contact the store and ask for the number to the district manager. I did this and the "store manager" refused to give me the number for the district manager until she had a chance to call him first.

This is by far the absolute worst customer service I have ever dealt with. I cannot believe that a place of business would treat anyone, most especially a new customer, in such a manner. I know that when a consumer makes a purchase, there are three days in which to cancel the order, or return the merchandise. I feel that since I contacted them within this time frame, I should be able to get my phone back. That phone had personal information in it which I had not even thought about when turning it in. Do you feel that I have any rights in this situation? I would appreciate any advice you could possibly give me. Thank you so much for taking the time to read this e-mail.

First of all, my overall experience was horrible! I went to Verizon Wireless to pay for my bill. I was greeted by salesman Steve. He looked at my account and made me aware of 2 upgrades that I had. I asked him if there was a way for him to see if I could possibly lower my bill. He suggested the upgrade and he said that he could make my monthly bill lower by changing my son's original phone number which didn't make any sense to me as to how it would affect my bill.

So I did the upgrade and traded my Droid Incredible for the Pantech Breakout. I specifically told him that I have pictures saved on my phone and not just on my SD card. He told me that he transferred all pictures onto my new phone. Being that I trust what he had said, I didn't think twice to check. I also went along with changing my son's number. I left the store and when I got to work to check my pictures, my pictures from 2011 Xmas with my children was not there! So you can imagine how hurt and furious I was. I went back 4 days to have them fix the problem until I was told that my Droid was completely reset and nothing was there. He kept apologizing but I told him it won't bring back my pictures.

I complained to senior sales manager Francisco ** and have had no response until 1/7/12. Today, I went to another Verizon retail store of Lincoln in Corona, CA and I talked with Erick ** and another salesman to return my cover for my phone. They told me that I would have to return it to the place where I got it from and I told them that I didn't want to go back and deal with them and I shared with them my experience. I asked them to look at my bill and was told to discover that I have 5 lines on my account which I was not aware of! They told me that I still had 2 upgrades. So in the Verizon system, I have 2 numbers just floating and no device. I paid $29.61 for sales tax on one phone and $26.79 on the other phone.

So I got scammed by Steve, thinking he was actually helping me but now I have activation fees that will be added to my bill which I have no knowledge about and does not state in my contract. I also called Verizon Wireless customer service and confirmed that I do have 5 lines. Memories of my children can't be replaced but can only make more memories so my daughter says but to have no trust in a company and an individual who you think is trying to help you, I dare not.

Erick told me he contacted his district supervisor Gary, and informed him of the situation and told me that they will look into the problem. I have never experience having someone to go that low for greed and to make a commission! I told Francisco ** that he needs to have someone who knows what they are doing. But to scam a customer is going too far!

My husband called to gain clarification on the two year contract price of the same phone for two different lines on the same family share plans. This is the scenario: One phone was eligible on the one every two discount of $100 and the two-year contract price of the phone he wanted was $229.99 before any discounts. However, the other phone on the contract is looking at that same phone. The two-year contract price was $179.99 before any discounts. In looking at other phones, the same scenario was playing out. So, it would clearly appear that Verizon raises the two contract price for the upgraded phone with the one every two discount.

This is a very shady business practice because when it was all said and done the cost for the $100 phone was $79.99 after the online rebate of $50 was applied and the cost of the other phone was $129.99? Only a $50 difference where it should have been a $100 difference. So here's the math: One every two discounted phone $319.99 month to month, $229.99 two-year contract price minus $50 online discount, minus $100 one every two discount for a total price of $79.99. Then the other phone $319.99 month to month, $179.99 2 year contract price, minus $50 online discount for a total price of $129.99.

So the question to Verizon and the proposition that we ended up with was being able to get the price of $129.99 minus the $100 one every two discount for a price of $29.99, which was the only logical choice. There is no way that the same phone had two different prices based on the one every two discount. I also ran the same scenario for other phones and the results were similar. Scam!

I purchased a brand new iPhone4 on October 8, 2011. On October 10, 2011, I went to the hospital to have a baby. Within days of getting the phone, prior to even leaving the hospital after having my baby, the phone started malfunctioning. I was unable to get to Verizon because I had just had a baby via c-section and I couldn't drive.

Once the baby was six weeks old, I went down to Verizon and was told, no problem, my phone would be replaced. A few days later, I received a "like new" phone. "Like new" replacement on a phone that was six weeks old. I tried to raise ** and get them to replace it with a new phone but they just kept insisting that since I didn't return it within two weeks, I wasn't entitled to a new phone, only a "like new". Let me just state I also pay ten dollars a month for insurance. That's $120 a year to have my brand new phone replaced with a used phone.

So, now my so called "like new" phone is crapping out on me. Only one speaker works. Now, I get to go down and fight with Verizon again. I have been a customer with Verizon for the better of 10 years and this is the kind of service I receive. If they don't replace this like new one speaker piece of crap, I'm going to take my service to a new carrier.

I hope the agent from Tucson AZ is replying in a official capacity for Verizon because I am going to send it to corporate headquarters for confirmation. They may not look kindly on your efforts if you are not authorized to speak on behalf of the company, and I really don't care what a front line associate has to say. You don't set policy, then don't respond to complaints on policy.

I cancelled my order with Verizon. I can supply the order number as proof. Obviously, the customer service reps don't care about customer satisfaction or they wouldn't be antagonizing them online!

My phone bill creeps up a few dollars each month. The customer service is terrible and you can be on the phone for an hour and still get nothing resolved. My phone drops too many calls and will not connect to the internet on many occasions.

My dispute involves Verizon's practice of only scheduling termination of services at the end of a billing cycle, thereby guaranteeing that anyone who changes services on any date other than the end of their cycle will be forced to pay for two carriers during the month in which they change.

I complained to Verizon's loyalty department. I explained that I had been with Verizon for about ten years and recently switched to AT&T because of a cheaper minimum data plan for my iPhone. I explained that I spoke with a Verizon customer service representative immediately prior to porting my number to AT&T and notified her of my intent to discontinuing service. The representative stated that I would receive a credit for the remaining three weeks of my plan that I had already paid for. When AT&T discontinued my service with Verizon, Verizon did not provide a credit, but instead kept my payment for the remainder of my forward paid billing cycle.

Instead of crediting my account for the three weeks of service that I had paid for, but could not use, Verizon 'scheduled' my termination for the last day of my billing cycle. This is so Verizon could get the last 18 days of payment out of me. The result, I ended up paying double for the month of January, one fee for AT&T and one fee for my terminated Verizon account.

When I addressed this concern to Verizon's customer service, they directed me to the fine print of the service agreement. I asked if I had been directed to this language at the beginning, would I have been able to cross it out or have my account terminated upon request and not at the end of the next billing cycle? The representative said no, whether or not you agree to these terms, this is what every Verizon service agreement must contain. If you do not time your cancellation perfectly on the last day of your billing cycle, Verizon will charge you for an extra month.

I will never go back to Verizon and I hope their management understands the costs associated with their unfair and deceptive billing practices.

Verizon customers are **. They fail to read their contracts or understand their obligations of service.

I have the Droid X and the LG Ally. I have had problems with the Ally ever since I bought it. Phone wouldn't charge or burned up the charger withing a month or less, then the camera wouldn't work. The phone freezes all the time and must be turned on and off and sometimes the keyboard doesn't work. They replaced it with a refurbished phone. This phone still burned up chargers within a month. I took it back and it charged with their charger. I told him I know it is not my charger because it worked on the other phone just fine. I asked if it could be the battery. He said, "No, nothing is wrong with the battery". I told him something doesn't look right where you plug the charger in, it looked a little off.

Of course, they said it was my fault and that something was bent where the charger plugs into the phone. I still didn't see anything bent. He said I must have dropped it while it was plugged into the charger. The phone charges great with a brand new charger. I for one know positively that I didn't drop it, but what was the point of arguing. He said I could go through my insurance and pay $100 to have it replaced since I was not eligible for an upgrade until July 2012.

Now, I almost went that route but decided to try something first. I took the back off the phone and took a small screw driver and tightened the screws that were near the port. Now the phone seems to be charging normally with the charger it didn't previously work on that phone. I'm not sure how long that will last. But I have a problem with the fact that it was a refurbished phone. The phone works fine with brand new chargers. Granted, when they inspected the phone, it charged as it does with any new charger. However, they are blaming me for something that was a problem from the start.

You didn't notice this problem until after several weeks and by that time, of course they said it was my fault. Furthermore, I think $100 dollars to have this phone replaced is ridiculous. Especially, when I see better refurbished phones advertised through Verizon wireless for between $40 and $50 and the Ally is free with a new two year contract. They offer it free because they know its junk. It only received a two star rating. I don't believe they should even be allowed to sell this phone to anyone. Apparently, they were well aware of all of the problems with the LG Ally.

I ordered an iPhone 4S the day after Christmas. Expecting it to be at my door in 2 days, but the Verizon lady told me it won't be at my house till Jan. 4. Now, I called back Verizon to ask when will my order be shipped and they told me Dec. 30. So I've been very happy all week up until New year's. I called back to check and they told me it's on backorder! What? I am so confused. Then I asked if it's possible to change the shipping address if so, and the new man that I am talking to told me that I can't.

I am in college and home for the holidays, I need to have it before Jan. 6 to return to another state on the east coast. Now, I am very stressed out because I might not get my Christmas gift on time and my mom might have to use her money to send it to me. Also, the customer service seemed really rude and the voice message that asks what you are calling for is annoying. I feel like when we want to talk to a representative, that should be it. We don't need a ** computer to ask me dumb questions. Anyways, my phone better get here on time. Please.

I'm absolutely irate with Verizon. I have been a Verizon customer continuously for the 7 years, but that is about to change. I have had the 1400 and 700 family share plans and never came close to using half of our allotted minutes so several months ago I was advised by a Verizon representative to go to the 550 "Family Loyalty" plan as it would "save (us) money". What a crock of **!

Initially, it saved me a grand total of $10 a month. My bill a month ago was $295. This was two and a half times my normal bill, but thought it may be due to one time charges associated with the "free upgrades" my daughter and had gotten. When I got my bill 2 days ago for $465.00 I was spitting nails. My Verizon bill was over 3 times the total of my gas and electric bills combined! The bill is 7 pages long and you need a doctorate to decipher all the various charges, fees, taxes, add ons, surcharges, etc. Primary reason for the large bill was $300 for approximately 600 minutes in overage charges.

(1) All those years we used only a fraction of our allotted minutes why weren't we given a credit for our unused minutes (which would be in the thousands)? (2) Verizon charges 45 cents for every minute you exceed your limit. That is absolute robbery! (3) Why weren't we notified we were exceeding our limit? If Verizon was truly interested in "customer service", instead of raping their clientele, they would do this. But the FACT of the matter is they unscrupulously make too much sleazy money this way to change their way of doing business. Count me as angry, disgusted and looking at other carriers!

I tried to return my MiFi hot spot two times in the first 14 day "trial period". The store refused telling me I had to troubleshoot first. I have had service two partial days in 4 weeks with three "defective" devices. A Verizon rep told me my only option is to order a fourth device. If someone steals a pack of gum, they can go to jail. Verizon bullies and cheats thousands of customers and their stock goes up!

I was over billed the entire time I had a Verizon phone. I tried numerous times to find out why. After a year and a half, I finally got an operator to explain why. We were being billed for a subscription that we didn't subscribe to. They then told us that they could only go back three months and remove it from our bill. The operator explained that Verizon was in a class action lawsuit with the subscription company, but could not eat all of the costs because they were simply billing for the third party.

I am having the same problem as others. I purchased a 4G MiFi and have extremely low throughput. It is very erratic and is independent of signal strength. I live within half mile of the tower and consistently have four bars. I have a script to monitor download rates and have seen rates of 1.5 to 2.0 Mbps. However, I have also seen rates as low as 0.1 Mbps or 0.0 Mbps (disconnected). It occurs at least 10 times within a two-hour period anytime, day or night (up until about 10 PM, my bedtime). I called Verizon and filed a problem report, but the issue still persists. I only hope that I can file this complaint now, since I am using only MiFi for my Internet connection. We will see.

Bought and switched my phone to Verizon for my trip to Uruguay in November. I am type A personality, so I talked to quite a few people about service and before I bought. When I bought and picked up my phone, I asked the salesmen many more questions to make sure I don't get data and roaming fees while I was gone. He showed me how to make sure my data roaming was off and walked me through everything. We talked about what was the best most inexpensive way to make and receive calls while on our trip. He stated that outgoing calls were 2.29 per minute, text was .75 but incoming call from a land line were no charge because you are making a call from a US land line to a US cell phone number. That made sense.

The day before we left on our trip, I called Verizon Global services to set up the international service part and to verify that was accurate about the land line for no charge or else we would just use Skype or Tango to communicate for free. He stated the same information was true. I just received the bill in the mail for $2586.11. I immediately called Verizon to figure out what the bill was for since in only shows roaming as the bulk of the bill. They told me it was for roaming 903 minutes.

I went over the conversation with her that I had with the other representatives and she said that was wrong and she couldn't help me. I explained if she could notice on the bill I would make one outgoing call less than a minute to the land line and they would call me back right away because what I was told was the incoming call was free. Still could not help.

I called again a week later and again couldn't help me and she talked with her supervisor. They continued to say they are legitimate calls and they can't help me and wouldn't take the time to listen to the recorded call. I don't want the whole bill credited just the incoming calls that I was told were free. Called again today talked with another supervisor Catherine X 7901. She all but blamed me for being stupid and how I should know these things.

And I should go and talk with the people that told me this. I informed her that one of them works in your department and if she would listen to the recorded conversation on November 1st, the day before we left it would show you what he said. She informed me they only keep the recordings for 30 days. Just a week ago, they wouldn't listen now they don't have them, how convenient for them. So it is my word against theirs. I will never ever trust anything that comes out of their mouths and I'm sure I will get screwed again as usual.

Bye bye Verizon. I have been with Verizon for 10 years. I renewed my 2 year phone contract with Verizon 2 months ago. Since my renewal, I have been getting late night (2:00-3:00 am) pre-recorded voice advertisements, pushed out via web/email (phone never rings, I just hear a woman's voice pushing Verizon products, Microsoft Email Express, Verizon Mobile email). In the middle of the night, I cant see well without reading glasses, and have accidentally hit buttons, trying to turn off the voice ad, and end up getting signed for new Verizon services. I called Verizon to stop pushing these ads to my phone 3 weeks ago, but I am still receiving them. I will never sign a contract with Verizon again. They have the worst customer service, and always dropping internet connections.

I am unhappy with the fee for paying my bill online, unlike in the past. I see you're charging a $2.00 fee for me to pay my bill online. I changed my account to paper billing.

Sleazy salesperson, who was more interested in creating an account and porting over my phone numbers, gave me some very poor quality phones that my family hated. I returned on the same day and they did not have anything that we could agree on so they insisted that I upgrade to a smartphone which would have cost me even more money. I told them that we did not like their product and we would just have to return to AT&T and that I would like my money back. The Verizon sales agent told me he would have to charge me a standard restock fee of $35 dollars per phone. So within 6 hours of my purchase, I was bilked out of $70 dollars just for trying Verizon.

When I purchased my phone and service in February 2010, I was told I would have unlimited 3G internet for $29.95 a month. I was told today, December 29, 2011, that my internet service was optimized and slowed down because of excessive usage. I was never told at the time of purchase that there would be a slow down on my internet speed because of usage. As of today, I used 3.28 Gig. The rep from Verizon said there was nothing he could do and my speed would be reset in January at the end of my billing cycle.

I am very frustrated at Verizon! I returned a phone to them in October that was defective and mistakenly put it in the same box as a cell phone cover I was returning. I put both scanned copies on the box. They scanned the cell phone cover but not the phone. They are charging me $600 for the phone that is there in their warehouse returned and verified by FedEx. Either one of their employees pocketed the phone or Verizon are thieves. They are supposedly doing a search for the second time. I don't know where I am going to come up with that kind of money! I am so mad! I don't know what to do! I believe someone at Verizon Wireless is a crook!

My son's phone port stopped working. It was giving him a problem. Called Verizon. Told him they'll send him a new phone thru the warranty. He has insurance for the phone. He pays every month. They are saying the phone he sent back to them had corrosion but couldn't say what specifically caused it. But that my son did it. I said he would have had to pour water into the port to cause damage by him or open it up and it was never opened up by him as you can see. He is 34 years old and did not or would not do that.

Verizon said they're not saying he did that but corrosion is caused by several other things. I asked what else they are saying might cause that kind of corrosion and he refused to answer me. They are trying to say they have a 100% inspection of their phones and there is nothing ever wrong with the phones they send out. My son was having a problem charging the phone for a while and finally reported it. They are making us pay for a phone that is defective and cannot actually say what caused it other then corrosion.

I was on the phone with them for hours over a couple of months and waiting for supervisors to call me back. No one ever did. They do not care. They charged me $299.99 and refuse to re-adjust the charge, saying we sent you a phone under the warranty clause and you are responsible for the charge. No matter what. Please help.

My overall experience with them was horrible. A minus 2 stars. They refuse to reverse the charge for the phone. I am trying to just pay my phone bill and not the phone charge, and they refuse to separate the two so I can pay my phone usage and not get shut off. They have caused me so much undo stress over this. All the hours I spent trying to get help. All they keep saying is that we cannot reverse the charge because of the warranty. Evidently that's why they put it under the warranty clause instead of through his insurance. I cannot get help from anyone at Verizon. I've been a loyal customer for many years.

I have been having issues with the Droid Charge smartphone from Verizon, since I purchased it new at full price, on September 15, 2011. Verizon offers the opportunity to return the device within 14 days, if the consumer is not satisfied with it. The initial attempt to return this device was within the first 7 days of ownership. The local Verizon store refused to replace it. The 2nd attempt to return the phone was on day 13, and met with the same results. I have had additional problems, approximately every 15 days since. I return to the local Verizon store regularly for assistance, and still have not found resolution to the issues I have experienced. This particular device seems to have a mind of its own, and does whatever it chooses to do, take random pictures, delete picture galleries, run apps, download random apps, make random phone calls, etc. Verizon finally chose to replace the device (with a "refurbished, like new" unit). I purchased a new device, and would expect the same in return.

I contacted Verizon customer service for assistance. After speaking with Gail, a supervisor, for more than 45 minutes, she flatly denied replacing the defective unit with a new unit, and told me I had no further recourse for satisfaction. I am filing complaints with Daniel Mead, President & CEO of Verizon Wireless, and if necessary, the local BBB, the local utilities commission, and the FCC.

We have the Verizon 4G MiFi device which usually works great. Recently, we started having problems with loss of connectivity. I read about Verizon having big 4G data problems. We are in south Texas and have only 3G to work with. However, we are still loosing or having very slow connections. I run a script to a file and get 100% loss or trip times from four seconds on down. This is very irritating to say the least. I suspect the only thing worse would be to try and find someone at Verizon that would actually work on the problem. Any suggestions?

Verizon will not exchange a bad phone (has burned up five chargers in six months) even though we are paying $4.99/mo for insurance. They want phone to be left with them for 3 to 5 days. Has to have phone on job. Everyone (incl. 800 corporate office) gives different instructions, different excuses. We have four lines/internet on account.

I've worked for Verizon Wireless for over 6 years as a Customer Service Rep in both store and later in a call center. Now people, be reasonable. Do not complain that we cannot send you a notification about minute overages. We're not required to do so, it is your responsibility to check your minutes. This is why My Verizon, #MIN, My Verizon Mobile, and Customer Service are there. Besides, in April 2012, the FCC is putting into effect a regulation that all phone companies, including Verizon, will notify customer no matter what about minute overages.

Anyone who complains about being sent a refurbished phone, please stop. Let's say, you buy a $550 phone for $200 with upgrade, and you download an app that freezes your phone and eventually fries it or something along those lines. Then you call us, and we sent out a CLNR (certified like-new replacement) phone. It will be refurbished; it goes through inspection and restoration to make it like-new status. We're not going to send a brand-new $550 phone; we'll send a refurbished. And that's how it's able to be sent out at no cost.

To Bart of Glendale, AZ, here's the thing. When you have someone on your account who will have the line assumed by another party, existing customer, or new, any charges up to the date that the line is assumed by the other party will be valid since the phone is being used at that specified time under that account. If it's in the middle of a billing cycle, you'll be refunded for the remainder of the billing cycle for that line, but any charges or credits pertaining to that line previous to someone assuming the liability of the line will still be present. As well, the person is assuming liability of the line which means assuming contract if applicable, phone number, and phone, if applicable. So please do not assume that just because someone else takes over the phone number to their account, it means their charges or usage will magically be removed off your account and onto the assuming party. First off, that's unreasonable, unethical, and unfair to the person who is assuming the liability of the line.

For Rey of Kirkland, WA: In regards to your iPhone 4S order, the way we ordered those phones and still do is basically through an iconic portal which goes through specific steps and requirements to be filled out by rep or online by customer that will not let you or rep to proceed with order till they are met. It requires both email and a can-be-reached number. If you did not receive email, it means your email is not working properly to accept an email from Verizon or you provided a wrong or incorrect email. Another thing, overnight shipping was never an option with pre-ordering or iconic ordering for the iPhone 4S. And within the way we order the device, we do have the option for an apartment number or suite depending on if it's a business address or residence.

And in regards to the guy complaining about a 4G contract, 4G has no correlation with any kind of contract. Contract states "to receive your equipment at the price discussed, you will need to accept the following..." 3G service, 4G service, and back in the day, 1x service all had the same contract. Once again, contract = to get phone at discounted rate, and 3G or 4G = speed of data to phone.

-must be in a congested cell tower site

If you do not meet all of the requirements, then your speeds will not be slowed down. You can move to a tiered plan or go to a 4G phone, since this is only affecting 3G users with unlimited data plans who meet the criteria and not 4G users with unlimited data plans.

First things first, longevity with a company will not change how our systems run and how policies work, so do not throw that around, especially if you throw out. I've been with Verizon Wireless for 35 years. We've only been Verizon Communications or Verizon Wireless since June 30, 2000. Before that, it was Bell Atlantic Mobile, NYNEX Mobile Communications, AirTouch Communications, or PrimeCo Communications.

One last thing, before you throw in our face that other companies are cheaper, remember this: Cheap service isn't great, and great service isn't cheap. Thank you.

When I upgrade my cell phones to an IPhone 4, I paid with credit card $188.88 for two phones. Since the phones were not in stock they ordered and ship them by mail (priority). I tracked confirmation number of U.S.P.S. and found out that the phones arrived at Memphis, Tenn. on 12/06/2011. That is the last I heard and no one seems to know what happened to the phone on the way to my residence. Not a single employee from Verizon has contacted me to explain to me the situation and what has been done about it.

The phones were supposed to be delivered to my house on 12/08/2011. I never received them. I went to the store on 12/10/2011 and on 12/18/2011 and the "manager" told me that Verizon has sent me a check on the mail for a refund on 12/16/2011 and that the phones I had ordered were returned to the Tampa Verizon warehouse. When I asked the reason why, no explanation was given to me. I request that the money I had paid for those phones should be credited back to my credit card. The "manager" refused to do that because he said that a check was on the mail for me. I asked to give me an explanation in writing and signed by him that explain the situation and what was going on.

He refused to do that explaining himself that he does not have to, acting like nothing has happened and like they don't owe me nothing. The phones were a Xmas gift for my wife; now I don't have the money neither the phones. I explained to them that I had paid with a credit card that they should reimburse me to my original credit card and not by check, especially when it was their mistake, not mine. Again let me reiterate that throughout all this time they had never contacted me in any manner, they do have my e-mail, my home phone number and I do have two cell phones. The only way I had found out about this fiasco is because I did go in person to their office to complain to a very rude manager. I am planning to stay with Verizon as a carrier but I would not be doing any more business with that store. It's still not resolved. I am at home still waiting for a check that "is on the mail". What a joke.

I bought a new phone (Droid Bionic). After 28 days, the phone would not work. I did not mishandle it or did anything out of context with the phone. I took it to Verizon where they told me they would be overnighting me a refurbished phone. I spent $200 plus for a phone to have a defect and not work less than a month after bought then have a refurbished phone sent to me. If I wanted a refurbished phone, I would have paid $79 on Verizon's website for the exact phone I got in the mail. Once my contract is up, I am going to another cell service. Along with not having a phone and other mishaps they caused me.

In May of 2010, I requested Verizon landline phone service. Most of the time, I didn't have a dial tone. Whenever I had a dial tone and tried to make a phone call, there was so much static that I could not hear anything else. I called Verizon a few times to complain. They would send someone out to make adjustments on the telephone pole across the street. One of the times that I called, the rep offered DSL service for $19.99 a month. He didn't do anything about the problem with the static. I received the bills and paid them.

When I got the modem for the DSL, I connected it as instructed but I couldn't connect to the Internet. I called Verizon for assistance. When the representative told me that I had to take a day off from work, I decided to cancel my account with Verizon and go with Cricket. To delete my account with Verizon, I had to call and key in my information as instructed. I got a recording to stay on the line and wait for a representative. Because I could not stay on the phone waiting for the rep, I hung up and called back.

The second time I called I had to wait again. The third time I called I waited for a rep to answer after I keyed in my information. The rep didn't want to delete my account. He kept offering discounts on various services that I didn't want. I told him that as soon as I hung up, I'm going to disconnect the phone and the modem (it never worked). That's exactly what I did when I hung up and I haven't plugged in the phone since that day. Verizon continued to send correspondence which I sent back unopened or threw in the garbage.

I discontinued services with the company in June 2011. I was unaware of a balance due. I received a notice from Verizon saying they, Verizon, owed me money, which I ignored since I no longer had services with Verizon. I then received a bill from a collection agency charging me with a past due amount in August of 2011 for $123.95 for my Verizon account that was not active since June 2011. Charges that I was unaware I owed to Verizon. To avoid tarnishment to my credit report, I complied and paid the amount due to the collection agency.

A month later, I received another statement from Verizon saying they I owed them money. I immediately contacted Verizon and questioned them about the statement and they said collection in August. They told me they were charges that were never paid on my behalf when I closed the account back in June. I've spoken to several Verizon billing representatives about the charges and explained that I've already paid the bill from the collection agency. They assured me that there was no longer balance on my closed account. In the meantime, I've received another bill from Verizon and another bill from a new collection agency.

In October 2011, I called to have a telephone number removed from my account and added to another Verizon customer's family plan. About 12 days later, this was finally done but they left all charges associated with that number on my account. After speaking with about half a dozen Verizon associates, this has still not been corrected. There is over $200 in charges that they expect me to pay for someone else's phone. When a number is switched to a different account, the charges associated with that number should switch as well, this is basic common sense. What logic is there behind the thought process that someone can not pay their phone bill for months, have their number switched to a different account and start over with a zero balance?

I opened an account with Verizon Wireless while a resident of Missoula, Montana as Verizon was reported to have the best service in the local area. Service was good, but I did not need any customer service while we lived in Missoula.

We moved to California in 2009 and did not have service at our home. After a lengthy period of time we decided to switch to AT&T as it was reported to have better service for our area. I called Verizon to cancel the account; a young woman said the account was canceled including all other numbers and contracts and I would receive a final bill from Verizon in a few weeks. After a few weeks when I had not received a final bill, I received another normal bill from Verizon so I called customer service again in October.

On September 11, the Verizon agent had not closed the account completely, rather they had left a second line on the account open even though I had expressly asked for and received confirmation that all other lines were disconnected. So the young man Joseph said that he had removed the charges, backdated the disconnect for the second line, and I should receive a final bill in the mail shortly. In November, no final bill; I received another notice with a different amount. I called so-called Verizon Wireless customer service again and was told that the account had been closed, but for some reason, a bill was not mailed. We hassled around about the additional charges, but the lady finally got a supervisor to credit some charges and I was again told that I would receive a bill again in a few weeks.

Now it is December, still I have not received a final bill, but I received a threatening letter from Verizon saying that they were sending my account to a bill collection agency and a credit bureau. I have called Verizon, had a very agitated conversation with Julie in financial services who said she would see what she could do and said she would call back. And I am still waiting to hear for Verizon while they try and ruin my credit rating.

Verizon Wireless Home Phone Connect purchased without full disclosure -- does not attach to fax, etc., and a $175 termination fee once I returned it after 3 months. Well, they don't accept modem returns, they just cancel it online after I reinstated with Cox. Very poor connections and noise.

I have an LG Chocolate touch screen phone. Recently the touch screen goes through times when it will not work at all. It is not insured or ready for upgrade but I went by the Verizon store in Mooresville, NC to see what my options may be. The girl who checks you in was about as pleasant to deal with as a dish mop that had just scrubbed a greasy skillet. My name was on a list but people who came in after me were served. I didn't worry about it. I was still looking anyway.

When my turn came, I was told I would have to wait five more days to upgrade my phone and the phone I liked would change my plan. I asked if I could do without the bells and whistles because I don't use data packages anyway and the lady starts her sentence with "I said . . . " so loud and rude. I wanted to ask her what brand of broomstick she drives. I have always enjoyed doing business with Verizon but their customer service has never been to the standards. They should be considering the prices of their plans.

I signed up with DirecTV on November 3. I asked for a bundle package to include internet. I was told that they worked with Verizon to provide the internet. I was set up to have Verizon come out on November 8 to set up a dry loop connection since I do not have a home phone. Everything was up and running. I was debited from my account by Verizon for $78 on December 5. Which prompted me to call them to find out what the bill was for and why it was so high since it should have been bundled with DirecTV for around $80 for both internet and TV? I spoke with a representative who said that my package was not bundled and she would fix it. Well, she in turn screwed everything up by putting in a disconnection.

From there, I have spent 4 days trying to resolve the issue. I spoke to over 10 people, all who have provided me with different answers, promises of a call back and that my service would be restored. The last person, James that I spoke to today, who was in the escalation department, advised me that there was no way to restore my service and I would get a refund. He said that I could not get the service in my area yet my service worked fine from November 8 to December 7. I want a refund in the amount of $78 that was taken from my account. I have wasted my time having to call and wait 1-2 hrs each time while the person tried to figure out what happened and how to fix it. I have lost money since my internet was turned off. I cannot work from home in the evening. This has been a horrible experience as a new customer. I will not deal with Verizon in the future.

I purchased iPhone 4 from Verizon the day it came out via the web, and also purchased the unlimited data plan at $30.00 per month. Shortly thereafter, they moved to a tiered plan and began to throttle my download speed such that I can no longer get 3G speeds and unlimited data. If I consume more than 2GB of data per month in my unlimited data plan, the throttling prevents me from consuming data at the 3G speeds the phone was designed for, hence limiting the data I can download.

Verizon not only does this in the current month which you have gone over 2GB, it also does it for the next billed month, prior to even using data in that month, since it hasn't arrived yet.

I have a smart phone that is only useable as a wireless phone and lacks the capability to use the unlimited data plan that was agreed upon. Verizon is attempting to force me into one of the tiered plans prior to my actual unlimited data plan expiration date. The tiered plans would obviously charge higher rates based on the amount of data consumed.

This is fraudulent and deceptive behavior for which Verizon was successfully sued for in New York state. If the plan terms are subject to change, I should have been notified prior to purchasing the iPhone and the Unlimited Data Plan.

How The Grinch-Verizon Wireless Stole Christmas. I ordered an iPhone 4S in November of 2011 for my daughter as a special present for Christmas. The transaction entailed the phone be shipped to me overnight. I never received it. I found out Verizon's system does not have the capability to enter a suite or unit number for the Ship To address when ordering this particular phone. This was the key root cause for FedEx to not be able to successfully deliver to me resulting to having the phone sent back to Verizon. Verizon never informed nor provided me with status. When I called them, I found out the phone was being returned and cancelled. Now again, I would like to point out, Verizon never informed me by email, by phone, etc. that my order was cancelled.

Hence, my daughter will not have her special present for Christmas. Re-ordering the phone would mean backorder, if there is even a phone available and would have to be delivered or received after Christmas. This is only one of the very many issues I've had to waste a great lengthy major amount of time and aggravation over many years to unnecessarily resolve incidents with Verizon Wireless. Their rude and monopolizing methods of taking advantage of a consumer would officially reflect in my records with them.

This is the second time this has happened to me. My phone had a manufacturer defect so Verizon sent me a replacement phone. I in turn sent the old one back. They cannot find it and keep telling me that they have a ticket issued out to find it. In the mean time, it has been over one month and they have charged me for the old phone. When I spoke to them on November 16, I told them I would pay my past due balance. The man said okay. But he instead charged me for the phone. So now I get numerous phone calls that my service is going to be interrupted. I have called countless times to try and resolve this issue. But they tell me they will call me back which they never do. And when I ask to speak to a supervisor, they are too busy to speak with me. I feel my time is just as valuable as anyone else's and it has been well over a month and still no resolution.

This year I switched from AT&T Mobility to Verizon Wireless and simultaneously purchased one of the company's world phones (Droid 2 Global) all in advance of a planned trip to Europe. I phoned their Global Department twice to set up the phone for that vacation. But when I got to Europe, I had no signal. I spent an inordinate amount of time, a huge inconvenience on my vacation, trying to use the mobile phone. Local people tried to help me, but to no avail. When I got back home, I phoned VZW about this. They checked and saw that I had in fact called their Global Department 2 times before the trip; but they discovered that their reps had inadvertently neglected to "turn on" my phone's chips for international calling. Entirely their mistake, they admitted.

VZW refused to do anything except say, "Uh, sorry. We goofed." No make-good for the fact that I had purchased the phone and run around 3 European countries trying unsuccessfully to grab a signal during my vacation. They saw this as a minor clerical error of a type, and, further, they had the audacity to say, "We didn't charge you for any international service." Well, of course notas VZW failed to provide that service. Duh! Verizon is widely regarded as the U.S.'s premium cellular provider, which is why I transferred my allegiance to them this year. And generally they have been fine (domestically) for my use. But, I must say, their customer-service unit greatly disappointed me, a new (contract) customer, when they ought to have offered some sort of fair make-good in order to burnish their reputation. When I sent them a note, I received no reply. Very strange. I sincerely hope the company will justify my investment (and trust) in VZW going forward.

I have just returned home from a 5 week trip abroad. I signed up for 150mb priced at $75 per month. I also had Verizon turn off my incoming text messages to prevent high international rates. At this time I was not notified that because of this I would not be able to receive any Verizon related text messages, such as a text notification that I was going over 150mb. (Verizon.com lays out your data in kb lines, forcing you to do the math yourself. It is very confusing and always 3 to 5 days behind. You have to figure out on your own what the lines mean. Different countries you used your phone in, etc).

Verizon obviously has my phone number, has my email. Somehow I was getting text messages from a 4 digit number telling me what countries I was crossing, but none stating I had gone over and was being charged $20/mb. In any event, Verizon has charged me almost $500 for going over 150mb. This could have easily been avoided had a bought 300mb for just $50 more. iPhones and AT&T have a beautiful user friendly pie chart detailing your data usage located right in the settings of an iPhone, Verizon does not, and keeps you guessing and adding kb math problems you're entire time abroad.

Had a simply been told by Verizon at the time of disabling text messages that I could no longer be reached by them, I would have obviously left it on and dealt with the $5 to $10 dollars I would have been charged from unknowing friends and family texts. I even called Verizon 4 days prior to coming home to make sure my usage was under. (I had little faith in their kilobyte website lines layout) I was playing this as safe as I could. They confirmed I was good, however looking back at my bill I had already been over 5 days. Verizon blames the international carrier for the late information. Speechless.

Verizon will not let me, a federal disabled military call my family. Cannot dial 911 for an emergency. They just hang up on me. Please help. I need help. I cannot get medical help. I have tried since Jan. 2011. The worst thing.

So this was the sixth time I contacted customer service of Verizon Residential and what they give me is the same answer they gave me last time. The first time I called Verizon was when my family was moving into a new house. We needed to shift the service and they gave me a date of about 2 weeks later. The second time I called them because they didn't come on that date to my new house to install the old triple play service I had with them. I was waiting for them to come in my new house for 5 hours in a house with no furniture. I was sitting on the floor and I called them and the lady I talked to said she doesn't know why they are not coming, so she said I should wait until the 5 hours span that they gave me and then call back because they can't contact people who are on the road going to people's houses to install service.

So I call after those 5 hours passed and she said she doesn't know. She told me to call the next day to find out what happened. I call the next day and they tell me that they ran into a problem contacting me and would like to reschedule it. It was the first time, so I said it's fine and they gave me another reinstallation date that was in 2 weeks. So on the second date I call them after and ask them why they didn't come. They gave me the same reason that they ran into problem with contacting me. They said they were contacting a number, which was my father's number because the service is under his name, but since my dad is out of the country these days that phone was off. So they could have told me that the number was the problem the first time. I could have given them the new number they can reach me at, but no they decided to tell me that at the second installation date.

So I said fine, take this number and contact me on this one. They said they will next time. They gave me a date of today, which is even more than 2 weeks when they gave me. So today they were suppose to come from 11 to 2 and I even contacted them at 11 on their customer service chat. In the middle of talking the customer service representative, Brandon said that they tried contacting me on that old number that I told them before to change to the new one. Then he took my new number again and randomly ended the chat session. After that I get a call and all he tells me is that they are so busy Verizon can't come today. I couldn't really talk at that time, so I said fine. Then now I just called Verizon and talked to the customer representative named Shane, whose Verizon ID is ** and I told him the whole situation.

This is the sixth time I'm telling Verizon representatives the same situation. So what he tells me is that they tried contacting that old number and I tell him again that it's not the number you can reach me at. So he puts me on hold for about half an hour and then he said that the next date he can get is the 9th for the installation and he was saying that it's not his fault all this happened. But he doesn't have a reason for why is Verizon doing this and this is really bothering me how they treat their customers. I feel like I am being played.

So at first I wasted my 5 hours waiting for them sitting on the floor in my new house. The second time they were supposed to come I didn't go to school because my dad really needed me to do this, but they didn't come. The third time was today. Right now it's 4:36 and I have a headache since 11. All I am doing is calling their customer service and getting the same answer. Also, they have put me on hold a lot, ended chat sessions, etc., which is why it gets annoying too.

In November, Verizon forced all their customers who receive paper statements but pay their bills online, including me, to switch to paperless billing without our consent. Instead of a simple "submit my payment" button on Verizon's online payment form, the form declares that by submitting payment, the customer agrees to switch to paperless billing.

I called Verizon's customer service department and a rep confirmed that it was impossible to pay my November 2011 bill online without accepting paperless billing. I was given the option of "opting out" online and did so. However, I then received an email from Verizon stating: "We received your request to go back to paper billing. Please note that it could take up to 30 days to process your request, but will likely occur by your next billing cycle." If it takes Verizon 30 days to restore a service I never wanted to change, what is "likely" is that I will miss next month's paper statement.

If the "submit" payment button is still linked to a statement forcing customers to accept paperless billing next month, we will have to go through the annoying and time-consuming process again of "opting out" again, and Verizon can miss sending me my paper statement for another month. And so on, and so on, and so on.

This practice is coercive and unfair to Verizon's customers. Verizon should be fined and the forced to stop this. Verizon is forcing customers who want paper statements to jump through hoops, month after month, to keep getting them. And, by giving themselves 30 days to restore a service they have unilaterally canceled, it is quite likely that even if customers "opt out" of paperless billing, they will still not get the paper statements they want.

I have a Blackberry Tour, my phone, but a company plan. My original phone was destroyed, so I purchased a new one, and since that time, have not had access to my email through my phone, as I used to with my old Blackberry. Verizon has been absolutely useless in helping me. My password does not work on this phone, and I cannot find out what the password is. I call Verizon, and always, whilst waiting, I am disconnected. It doesn't matter where I am calling from. It is not the phone. I use my phone all over the country, but only get disconnected when talking with Verizon support. Is there any real support? I think you make it difficult, so people will get tired of trying, and give up. I would love to access my email, which I am paying for at this moment. They are of no help, whatsoever.

My phone broke, so I mailed it through FedEx. they gave me a refurbished phone, and that one broke as well. I FedEx that one as well two days later, October 3rd. I started receiving text messages on another refurbished phone, that if I do not return my phone, I will be charged $500 on my account. The first call was made on 11/03 (Georgia). I called customer service to ask why I will be charged, because I returned my phone. They said they have received my phone, and ignore the text messages.

I continued to receive text messages into the month of October, and I called again just to make sure that everything is okay. The 2nd call was made on 11/14 (Alison), to someone different from a different state. They tell me that the FedEx was received, but they cannot find the phone. They said they will take care of it. I agreed and hung up. It is now November and I continue to receive the text messages. I called customer service again (11/16, Washington) and spoke with a supervisor, Justin (employee # **), who tells me he will take care of it personally. He will then call me the next day. I never received a call. I looked online at my bill, and nothing is credited. I waited two days to see if the bill is credited, but it was not. I called again. The 4th call was made on11/18 (California) with supervisor Rigo.

I called and complained about their service, and question why nothing has been taken care of. I have done everything they asked, and they are incompetent of taking care of their side of the agreement. He then tells me that they cannot find the phone (because it is a month later), and will have to do an investigation. I asked what happens if they cannot find the phone and he tells me I will have to pay for it. I then asked to talk to his supervisor, he discontinues talking to me because of my request. He tells me his supervisor is busy, and one will call in the next 24 or 48 hours. He then hangs up. I called again and got another customer service rep from Kentucky,Lori.

She tells me that a TSS form has been sent out to investigate the situation, and that it would take two billing periods to find out what has happened. She tells me there is nothing I can do (I thanked her for her being so clear and nice). I waited 48 hours to talk to the supervisor of Rigo, but no surprise phone call. So I called them back again on11/22. I talked to Linsey from Tennessee, and she said nothing was noted about my situation. Now it is 11/28, I called again, and it is Washington, Darrel (employee #**). I received my bill and it is $500 extra, plus tax. I asked why am I being charged? He tells me they found the phone, my account will be credited within 48 hours.

On 11/30, my bill has been credited the $479.99 but I still have to pay the taxes this time, and they will credit my bill next month. My problem with this is I have kept my end of the bargain. I FedEx them the phone, they received the package, something on their end went wrong in the warehouse, and I get penalized for it, plus all the aggravation of calling 8 times, and being lied to, time after time.

Now that they finally found my phone, almost two months later, they still have to find out why it was bad. Even though they claim that the refurbished phone is like brand new. That is why the first one they mailed me was broke. I am tired of this, because they keep on passing the buck. Saying they will take care of it, but never does, and then you try to call, but it is always someone else. I cannot win because it is a big corporate company, and I am not. They have credited my account, but I still have to pay them taxes. They say the taxes will be credited to my next statement. Why should I pay for their mistakes? Not mine! This does not pay for my aggravation, stress and time lost, talking to their customer service.

I recently signed up for Verizon. I specifically asked the representative if I would be notified if I exceeded any of my voice or data allotted amounts. The representative assured me that I would be notified as to avoid any overage charges as a condition of my signing up. I was more concerned about exceeding the 2gb of data. I also noticed on their website they state that they "strive" to notify customers to prevent overage charges. After receiving my first bill, I noticed $403 in overage charges for voice and $73.76 in taxes! Upon contacting customer service, I was informed by Cameron, #2550, that (1.) "The keyword there is they "strive" to inform customers" and (2.) "They cannot always do this due to their high amount of customers".

Okay, I have been reading a lot of your complaints and I need to address several issues. I have worked for VZW for several years now and it never ceases to amaze me what people consider bad service or think they are owed.

To the person who said your service was change from the 39.99 plan to the 59.99 plan in April and you didn't authorize it or find out about it until October. No! You are not due a refund and here is why. Anytime, any change is made to your account, you are immediately sent a text message, an email and a written letter concerning the change! We advise that if you didn't authorize the changes to call customer service immediately! You didn't call us for 6 months, thereby advising us that any previous changes were authorized by you, so the charges are valid!

To anyone with complaints about data charges when you go overseas, it is your responsibility as a consumer to know what charges you could incur and will be responsible for if you travel outside of the continental US. If you have a smart phone that constantly streams data then it is your responsibility to turn off your data roaming feature. It is your responsibility to know what your phone can do and how to use its features. We do not know where you are going and what you are doing with your phones when you leave the store.

To the person wanting the 65 plus plan and are angry, we haven't already switched you to it because you are 73. We do not arbitrarily change customers plans. Yes, you qualify for that plan, but that plan is probably of significant difference than the one you are on now and may not meet your needs. Please call cs for more information. We would be happy to help you.

For the person complaining about "paying for 3g service on a 4g contract", sir, there is no such thing. Yes, you signed a contract, but it wasn't for 4g service. It was to get the 2 year price discount on the equipment you wanted, whether it be 3g or 4g had no bearing. If I would have been the person speaking with you, I would have advised you to keep hour 4g equipment so that you could take advantage of the lower price, as our 4g equipment is backwards compatible with our 3g service...meaning it would still work for you. However, if you choose the 3g equipment then yes, you will pay for the 3g service.

For the person griping about the Premium Text Message charge they got...Yes, at some point you authorized that charge, inadvertently or not. This is not something VZW can just "charge" you for. As a recommendation, I would suggest that you send a text message to the company sending you with the word "STOP" in the body of the message then BLOCK premium text messaging on your lines. You can do this on your MY VERIZON account or call cs. Premium message blocking isn't for everyone as some, lime myself, receive pm from our banks, local retail stores with coupons, etc. And those are free. Blocking blocks ALL so remember that (you can still get reg and pic messages).

My advise to all of you...Read your entire contract before you agree to it. Learn how your device works. If anything is unclear to you, ask! We are so happy to help you. We aren't out to make your life miserable for you or make your bills higher. Being a knowledgeable consumer will save you a lot of headaches (any time spent in the school counselors office, as one student put it). We do truly appreciate our customers.

I bought my first "smart phone" from Verizon on 10/14/11 and had to send it back as it was a lemon. I now have my second phone and I have another lemon. It has a horrible loud screeching sound when I call out or when someone calls me. Hopefully, I can get my money back, but I'm betting I am going to have a real fight on my hands. It wasn't easy getting this second phone. Verizon is not an easy company to deal with.

I went on vacation overseas. I did not know my smart phone was on & I did not use it. I got a bill from Verizon for $140 for roaming fees. I called to dispute and they said there was nothing they could do about it even though they could see I had not used my phone. I continued to dispute the charge & asked where it says in writing that you need to turn off your phone when traveling internationally otherwise you could be subject to roaming fees. They could not provide. They did reduce the fee by 1/2, but to me it is just poor customer service.

I upgraded my 3G Mifi to a 4g Mifi device with a password that was supplied to me. I have given no one the password and only had the device for 5 days (3 of which I was traveling and did not use the device) and my bill reflects 13 GB of information in 2 days! I called Verizon to investigate and was told that I would still have to pay for the usage even though it is clear that there was no way I could have used it. I have asked them to suspend my account and I will pay the cancellation fee so I cannot get charged anymore. I guess I will go to Comcast. Uggh! I hate Verizon.

Verizon wireless. We had the triple package with Verizon wireless. We would call Verizon to get information on cell phone service, we were transferred 10 X at least. We had terrible problems with our 25-30 pages of bills.

After being a member of Verizon for 25+ years, we finally dropped all their services. For the past 6 months, we are getting harassing phone calls about bills. They stated we had a zero balance, then they tell us they bill a month in advance. Between Verizon wireless, Verizon (direcTV) and landline, they have run our bill up to over $1100. They were continuing to bill us after we shut our service off. They are harassing us daily, sometimes up to 4 times a day. As soon as we canceled our service, we got a plan that is much better and the customer service in one line. The cell phone company we went with is a separate company and is 1/3 the price with much better csr.

On June 20th, I called Verizon wireless and informed them we are planning on moving to the Philippines, not a service area for Verizon. The rep advised there would be no early penalty if the phones are returned, also I have been a good customer for over 2 years. I returned the phones on 6-24-2011. Verizon billed me $468 for early termination. I sent 4 letters to Verizon. There has been no response and I keep getting billed and forwarded to collection agency which I responded as dispute; they stopped sending letters but Verizon still bills me. There's no response to my letters.

One of our family plan numbers has a $15 data plan. I purchased a phone at the same time the data plan was added. We're now having problems of having to pay for data overages. The plan was purchased to check which emails and only read important ones. Apparently, data is used while you're not on the phone. You don't need to open any of the emails and still be pushed over the limit. When I inquired about it, I was told that the phone purchased is for an "unlimited" plan which doesn't exist anymore.

I just had an experience with Verizon wireless. I had no signal in my house, no bars at all. A supervisor offered me the option to cancel the services with no penalties, after I transferred the services, Verizon sent me a bill for $500 USD for cancellation fees, No more business with Verizon.

When I received my bill this month, there was an unauthorized charge on it for premium messaging under the data section of the bill. When I called Verizon, they told me that I had authorized a third party to bill them for this service and that they were simply passing it along to me. I rarely use my phone and keep it primarily for emergency use only. I am not one of those people that is glued to their cell phone and would remember if I had ever authorized this service. I also do not text message stupid things on TV like American Idol polls or other such nonsense and do not enter into frivolous contests online or otherwise distribute my phone number in such a manner that I should be susceptible to this type of fraudulent activity.

The Verizon representative tried to turn this whole thing around on me by stating that I had participated in one of the activities listed above thereby encouraging this this thing to happen. I happen to believe that as my carrier provided that they hold some responsibility in protecting my account from this type of fraud. The fact that they just let this type of thing happen to unsuspecting people all of the time and then defend their actions is completely unacceptable and almost as bad as the individual perpetuating the fraudulent activity in the first place.

Unfortunately, the only information that they were able to give me aside from excusing themselves from the fraudulent charges was to reply to any text messages from 30127 and tell them to stop sending me things. As it would happen, I did receive a single text from this number earlier this month containing some gibberish about pencil sharpeners, which I promptly ignored for obvious reasons. I do not even know how to begin to file a complaint against that individual or organization, so any input that you may be able to provide is welcome. Overall, I am very disappointed with Verizon's customer service and feel that they owe their loyal customers better than this.

I called to see about using my broadband upgrade for a new phone because mine was having electrical problems, shutting itself off and others. I dealt with Gary in customer service out of a New York office. We discussed the Convoy 2 military grade phone. I asked specifically if my current plan will transfer to this new phone and was told yes no problem. I had to wait until the next day 11/16/11 to make sure funds were available and instructed Gary to call me at 12pm on 11/16/11 and we could get things done.

On 11/16/11, Gary had called and again. I asked if my current plan will work on the new phone or does customer service have to go through an approval process to get my plan transferred to the new phone. I was then told as soon as the phone was activated it will be on my current plan. I received the new phone on 11/18/11 and called to activate it. I spoke to Allison and she informed me that my plan was an old plan which I was Grandfathered in and is unable to transfer it to the new phone without putting in a request to keep my plan. I asked to speak to a supervisor and spoke to Nichole in the Loyalties Dept. She informed me that she could not transfer my plan because it was an outdated plan and would have to put in a request which could take a while. The last time I waited on this type of request, it took a couple weeks.

I am a Long Haul Driver and depend on my phone for shippers, receivers, family,friends and the data package for internet . I believe I was lied to, to sell a phone! Bait and switch it seems...I informed Nichole that I would be contacting Consumer Affairs and my lawyer about filing a Class Action Suite against Verizon because I feel I was purposely lied to to sell a phone.

There was a charge of $62.00 on one of my Verizon Wireless cellphone numbers that said, it was because 351 megabytes were used in accessing data. I know for a fact that this did not happen. 351 mb is a hell of a lot. I looked at the times that this supposedly occurred, and it was literally almost all the time. I have told Verizon that the phones were not being accessed at these times, but they were of not help. Me and my husband both work during the day, and my husband coaches in the evening, so we don't have time to access our phones very much.

Some of these charges are at 2:00 am which is ridiculous. I know that Verizon did some updating with the unlimited plans on data usage, but we never had unlimited. I'm a software developer, and I know that updating anything in a system can incur some unexpected results. They don't admit that anything can be wrong, and talking to a consumer rep is no help. There is obviously something wrong, and I don't think I should have to pay for this charge. If I don't get it refunded, then I'm definitely switching to another cellphone service. My plan is to make hell for this company, because they are getting away with this scam. I plan to make this as public as I can! Paying $62.00 in data charges that were not actually used. Since I'm under contract with them, I have to pay for it, otherwise I will have to pay penalties.

On 7/22/2011, I went to this Verizon store to find out about upgrade to 4G (I am currently 3G). They said I lived in the service area. I bought the upgrade along with the home connect phone service. Upon immediately using this equipment, I had problems with both called tech support. They had me made a few changes, and assured me this was a normal. A couple of days later, I called them again. I even took my laptop to the store, and the tech made some changes, and she explained by that by the end of the year, I would have full blown 4G service, that I was considered in the light zone.

In the meantime, home connection is still not working. Early October, Verizon called me (Geoffrey 4401), and said they would cancel the home connection and that it would not work for me. I explained about the internet service problem, and he said "you should not have that 4G service, that it is not in your area, not until the end of next year (2012). We talked about my options. I explained my son was going to get the service up near Knoxville, and could I trade my 4G for the 3G equipment. He said yes, let Verizon know, so we did.

Now, I am back to where I was originally. I received a notice from Verizon, that my bill is going up $10.00 per month, so I called them. Verizon said I was on 3G, and also holding me to 4G contract that I don't even have, I just want out of the contract. I spoke to Kenneth ** (not sure if this is spelled correctly), from the executive offices, and he said no, they are not letting me out the of the contract, I want out. I am back where I was, and they are charging me for 3G price with a 4G contract. No reason for me to be committed, I paid for the equipment, I own it. I am being held to a contract for no reason or benefit, and I want out of the contract. Please.

We obtained a faulty internet device from Verizon Wireless. The internet was too slow. For months I called, and asked for assistance but they could not help me, since their computers were also slow. They will not let me out of the contract. I offered to pay the $100 cancellation fee on the device, even though it did not work, but they want an additional amount of fees, which I do not agree with. I feel that they are cheating me, and I will no longer do business with them. There are many other companies with better deals. I may take them to court just for the principal.

I had been receiving promotional flyers from Verizon in the mail ( three in one - fios tv, phone and internet for $74.99+ for a while). Finally on 11/11/2011 I placed an order with Verizon over the phone with installation date of 11/15/2011. After completion of the order; I was told to call next day to confirm the price for the package. A day after; I called again to make sure about the right advertised price. I was told; if I want to get price $74.99; I should go to a local Verizon store. The rep over the phone cancelled the order on her own. I contacted the local Verizon store at Fair Oaks.

The Manager gladly took my order and promised to give me the price of $74.99 plus applicable taxes. The confirmation e mail came with higher price of $94.99. Next day I called the store again; the Manager was not there and Assistant Store Manager promised to take care of me by matching the advertised price. He created brand new order. This time they lowered the price and made an appointment for installation on 11/17/2011. I was told; I will be getting a call a day before from tech department to give me approximately time of tech's arrival and no body called. I took my day off from work to be at home to get the service installed for my multiple handicapped daughter.

Around 10am, I called Verizon customer service and rep over the phone put me on hold for more than an hour though she was updating me after every 10 minutes. She told me; she was trying to be in touch with the right department. Finally she ended up my call by saying; its not 5pm yet! Unacceptable and unprofessional response after wait of seventy minutes. Around 3pm I called Verizon again to know the tech's arrival time. I was shocked to know; there was no order in the system. For no reason; the lady in the morning deleted my order. Afternoon lady created a new order for me with an installation date of 11/19/2011. What Verizon reps did and how many times different people pulled my credit report?

My phone is not working correctly for incoming calls, texts, and voicemails. I called Verizon 5 times and visited the store in Bradley, IL with no help, and nothing has been resolved. It has been for a week and a half now. I have been told it has been fixed, resolved, and is a working unit. And they said, "Sorry sir, we will send a phone out and upgrade it and give you credits." Nothing has happened yet and I still have a faulty phone.

I purchased a smart phone for my daughter. I told the assistant that I wanted to have the same unlimited usage as my two other smart phones. This was okay for the next couple of months and then I started to receive text messages from them saying I was about to go over my data usage. I called the customer support and was told because the line had never had the unlimited that I would not be able to add that to this line. I actually only had 60 days to do this. I spoke with a manager and was told at this point that would have never been offered. Up until this time, I would have recommended Verizon to anybody. But this has burned my bridge. I have been a customer of theirs for almost 10 years and this is the worst service I have ever had. I have requested a call from his manager and will probably push this a little farther if need be.

I recently moved and set up home TV, internet and phone with Verizon. The service has not worked for three weeks and in addition to multiple useless phone transfers, I have been hung up on by Verizon customer service and management has refused to talk to me. I have requested a technician to re-install the services and my requests have been ignored. I was informed that regardless of what complications I was experiencing, I must continue to pay for the service. I was told that there is no official way to file a complaint with Verizon and was told to go online. Upon using their website I realized again there is no way to file a complaint. To end this disaster I had to cancel my service and file complaints with the Better Business Bureau.

The man I spoke to last was a supervisor in financial department. He was nice and patient. This is about the people I dealt with in the past who have called and threatened to turn off our service if we do not pay (example). October's bill is on the exact day, it is due on Oct. 18th. Then, I got a call because we still owe $72 from last bill. So, I told the lady, "Okay (Thursday) my husband is getting paid on Monday. I will be paying the $72."

Then, they took it upon themselves to take that payment out of my bank account! I have been with Verizon for 7 years. We have had small issues in the past but never like this. In the past few months, someone in the financial services has developed a God complex or something. First, with the threats, now they take my money out of our bank account without our permission! Someone needs to be fired but of course, all I got out of it was "There was a misunderstanding sorry!" Well, sorry when we drop you and call the attorney general Verizon!

I previously had AT&T home phone service and has requested Verizon to port my # ever since Thursday,I have been without phone service ever since Sunday which is not normal and my house is in jeopardy right now due to my alarm that cannot work and I had a burglary, I called Verizon a million times and they cannot fix the problem until now and there are always blaming AT&T and when I call AT&T they are telling me Verizon did not submit anything to them and when I call Verizon back they are telling me its AT&T, this is complete non-sense, I heard how terrible Verizon is but I now witnessed it for myself. The reps over there are the nastiest and most impolite individual you can ever deal with. No one cannot give me any accurate information as to whats going on with my service and they keep pushing me around.

Horrible. I was charged for Canadian roaming charges although, I was not in Canada. I was told that if the roaming is on in my settings, it sometimes picks up the Canadian tower even though it is over 50 miles away. I am located in Michigan approximately 70 miles or more from Canadian border and Verizon told me I have responsibility in this. Horrible. I will cancel my plan as soon as it is up and I have been with Verizon over 12 years.

I have had a year of horrible service and as it turns out all from the original installation. My bill has never been correct. I have spent (I am sure) hundreds of hours on the phone with people who appear to be very friendly but never help and then when they cannot do anything more, they put you on hold never to return. Even the supervisors function in the same manner. I am currently looking for another provider. It is a hassle but can't be any worse than dealing with this company.

I recently purchased a used cell phone that is locked to Verizon. I contacted them today regarding having the phone unlocked. One representative I talked with said that it could only be unlocked for Verizon customers who had been with Verizon for a minimum of six months, and it was for overseas use only. After wrangling with several representatives, one admitted that I had the right under federal law to have this phone unlocked. But Verizon wasn't going to unlock it unless I had been a Verizon customer for at least six months.

My wife and I only occasionally use our cell phones. On the lowest plan with Verizon, we were paying about $100 per month or nearly $1 per minute for the time used. My wife went with a Verizon prepaid plan. The rep told her that the minutes she paid $50 for would not expire for 6 months. When the account was set up, we found out that the minutes expired in only 3 months. This is still better than $50 per month but double of what we were told.

I contacted Verizon about switching my plan to prepaid but they told me that I couldn't use my Treo 755P on the prepaid network. After some research, I found Pageplus Wireless, a Verizon reseller. I set up an account with them using my Treo phone, my $25 purchased 400 minutes that won't expire for 4 months. That's $6 per month or just over 6 cents per minute. This is a savings of 88%. My wife will be switching to Pageplus when your current minutes expire.

I have been a customer since 2003. I thought I had a 900-minute plan but I was just really on a 450-minute plan. I had a family situation and was on the phone a lot. Now, I have a $425 in overage charges without any notifications or warning. I can't terminate my service until December 4.

The problem started exactly a year ago right before the end of my warranty. My phone started having issues with sound. There was static every time I tried to listen to music. It didn't matter where it was. I tried YouTube, my player, and other music applications. None had anything but static, so I came in to Verizon to get it fixed. The technician rebooted my phone and there seemed to be no more issue. But he offered to send me another phone, which was also free. I really didn't want to get rid of my phone because it worked fine all year. But my warranty was ending in a couple of weeks. And I was afraid there might be other problems and that I would be stuck paying, so I decided to get the new phone.

However, what the technician failed to mention was that they only send out refurbished phones. There was no way of me knowing that because that was my first year with Verizon and that was my first problem with the phone. I honestly didn't even think to ask because I assumed they send new phones. If I knew this beforehand, I would have never gotten rid of my phone and I would have been right to do that. About a month after, I received the refurbished phone. I started having problems with it. After 2 or 3 months, everything was just getting worse and worse. The phone was just falling apart. I started calling Verizon and complaining I think from April-June of this year and their only option for me was to pay.

Months passed and I was still calling and trying to figure something out. I had no money to get a new phone and Verizon would not help me. They said I have to either upgrade or spend the same amount of money on another refurbished phone. Finally on October 19, I was able to purchase a new phone. I ended up getting an iPhone and ordered it in the store. I was told that I would receive a confirmation email within the next few days and my phone would be shipped to me on October 28th. I waited 5 days and after not receiving the confirmation email, I called Verizon to verify my shipment. The representative told me I would get the email on the 26th and get my phone on the 28th. On the 27th, I still had no confirmation so I called them again. The first thing I was told was that my bank card declined so nothing went through.

I was furious! I called the bank and they still had my money on the account. But I was short by $1 so the payment didn't go through. I put the money on the account and went to the Verizon store to resolve the issue. After waiting for about 20 minutes for the sales rep that I dealt with previously, she stopped working on my problem and gave it to someone else. After that, she walked away to the back of the store. The other sales rep then started to tell me that because of the high demand for iPhones, their system is very delayed and that the payments don't actually go through until the confirmation email is sent. Why wasn't I told this when I ordered the phone? Why is it so hard to communicate with people, especially when the rep saw that I had to go to the bank to deposit money in order to get this phone? Doesn't common sense kick in to tell your customers the whole situation if you know they don't have extra money in the bank?

I used my bank card for one little dollar and that screwed everything up apparently. It took an entire week for my payment to go through and no one said anything! Then, I had to wait over an hour while the sales reps tried to fix my problem and re-order the phone. That's right, re-order! My first order was no longer active. I couldn't believe this! I was supposed to get my phone the next day. But because of incompetent employees who don't know how to do their job, I had to wait another 10 days!

Another big issue I have with Verizon is that they got rid of all their in-store technicians, which are really inconvenient, and their seating area. When customers like me have to wait an hour to fix a problem that their own stupid people made, I would like to sit down. Maybe I had a really long day at work and can't stand on my feet any longer. Where is the customer courtesy?

I purchased wireless modem at Target on that Friday morning and brought it home to hook up. Once it was hooked up, it was stuck on stand-by and could never get it to go on-line. All weekend I tried to use customer service number only to find it inoperable. The sales associate at Target (Seth) said I had 30 days to return it if I wasn't satisfied with the product. All weekend I tried to get this modem to connect to the internet but to no avail. On Monday morning, I returned the modem and I was told there would be no bill because I never got on-line. Two weeks later, to my surprise, I received a bill for $185.00. I called billing and I was told that I was connected to the internet that weekend and went over my 2gb limit by 19gb more. I asked to speak to a supervisor. I was told my call would be returned by that afternoon. A call was received. But when the supervisor was being transferred, they never came on the line and it went dead.

I have yet to hear from anybody at Verizon regarding this matter and really don't want to. This is the worst service I have ever seen or had in my 27 years in the customer relations. I just received another bill and called again. I finally got hold of a supervisor who proceeded to lie to me about their ability to keep hackers from stealing the WEP/WPA out of the air. They were saying it was impossible that anyone could do that to their system and they are expecting payment. I talked to a computer tech and he said it is so easy. All you need is something called back track 5 on the new Lennox system. To summarize, I had the modem for 3 days and it was never connected to the internet once. And I received a bill for $185.00. I really don't like Verizon at this point in time. Plus, I don't believe that I owe this money. Hopefully, I am the only one that they have done this to out of their millions of accounts. Thank you.

I am unable to give them any stars at all. This is the most unethical organization that I have ever had the displeasure of dealing with. For more than a year, I have been paying my bill through the online bill pay offered by my financial institution. The bills are paid days in advance just in case it takes a day or two for processing. I have used this method to pay Verizon for a very long time. All of a sudden, they claim to have not received a payment. They added a late fee and threatened service disruption. I called into Verizon to inquire about the situation and provided them with proof of payment from my financial institution. A representative said that an investigation would be launched. I received an email from Ramania stating that my payment had been applied to someone else's account. She informed me that there would be an investigation as to how it happened and that I would be contacted.

I have not heard back since. However, a month later, the next payment resulted in the same situation. Apparently, they are stating that they have not received my payment. I have indisputable proof from my financial institution that the payment was made and accepted by Verizon. I was furious. I can't have this happening every single month. I have contacted Verizon customer service, which went nowhere. I filed a BBB claim to which a LaSonja ** replied with a letter (sent to my residence), stating that my statements were false and that neither payment was made on time. She ended her letter requesting my full bank statements be sent to a fax number. The fax number she provided was invalid. However, she left no phone number to contact her in her letter. She did provide her contact number on the BBB response. But I was never notified that an update was made to the claim. So, I was unable to respond.

Due to my limited ability to make outbound calls during business hours, my girlfriend contacted the Director of Public Relations for Verizon Wireless. I am not going to name this individual because she is the one and only person who was indeed professional enough to respond and try to give assistance. She referred us to another associate named LaDonna **. She stated that LaDonna would be reaching out to us shortly. After not hearing from LaDonna that day, my girlfriend reached back out to the PR woman and copied LaDonna, informing her that we were still waiting on a response.

Upon receiving this, LaDonna emailed my girlfriend stating that she has called me but was unable to reach me. She stated that she had left me a message. Go figure, no call or message was on my phone. I emailed LaDonna the following day, and did get a response. She wanted me to provide her with the bank documentation showing the payments. I sent her this information, as well as the email from Ramania stating that the payment a couple of months ago was misapplied.

It has been days since the information was sent. My girlfriend and I have both sent her emails to inquire about the status. I looked at the BBB complaint and it had been closed due to my failure to respond to LaSonja **. However, I received no notification from the BBB that there had been an update. I did not even get notification that the case had been closed. Today, my girlfriend contacted the CEO via email (his direct email). I will refrain from posting that address at this time. She also copied LaSonja ** on that email. Attached to the email were PDF files of all of the bank records, emails from Verizon, and the BBB complaint. Hopefully, we will be contacted within 24 hours. The next step is reaching out to legal counsel. I have an attorney who won a class action lawsuit against Verizon last year.

Verizon will only give me a better monthly usage plan for my USB modem if I upgrade to 4G. But the device doesn't work (tried it for two weeks). I have to stay with 3G, which costs me more money. I am stuck with the more expensive plan. It's totally unfair.

I ordered bundle service (telephone and internet) for $59.99 per month with no contract, and $3.50 for inside wire maintenance fee. When the bill arrived, the bundle service was not honored for my first bill and the maintenance fee was $5.45 plus tax. And I was charged $99.99 for activation fee which was never quoted to me. There was no installation, they used the old wall jack which wire is exposed, now they want to charge me more fee to come take a look at it.

I'm on the phone with Verizon for 2 hours & 36 minutes, getting transferred everywhere and nothing is solved. I still have to pay for all the charges. The so-called high speed internet is so slow, worse than dial up. They told me my speed test is normal and blame my computer, which is brand new and runs super fast.

I will give a negative 10 for Verizon. We have been with Alltel for many years. When Verizon merged, my contract stayed the same. But they took away my access to use my cell phone as internet for my laptop. They told me that if I wanted to use it for my laptop, I can pay another 20 dollars for the service. I have unlimited everything plan. It's not right for me to have to pay double for one internet connection. I'm not paying for me to plug my phone into my laptop. I want my service back. That's what I'm paying for.

We have been wireless phone customers of Verizon for years now. I have had at least 4 phone calls from Verizon stating that, "Did you know that you qualify for an 8% discount because you have 5 phones on your plan?" Great - then give me the discount. You have called me three times now and I haven't seen the discount! Oh, but didn't you receive the email? No, I have not. They said, "You need to sign this 8% discount acceptance and send back to us within 72 hours." Why? If I qualify for an 8% discount, why should we have to sign something for it? I'm shopping for another plan.

The personnel at the York office is rude, abrupt, and leaves customers waiting while they play games on the computers, but that isn't my main peeve. The service here is far from being fair. We have to go outside and drive up the hill to use our wireless phone. We have told the York office that we would be happy to have Verizon place a tower on our property, so the community around us would have better service.

With the cold weather coming, none of this community wants to go outside to use a convenience that should be workable indoors. Second problem, we are both over 65 years old and would like to know why we haven't been offered the Verizon Nationwide 65 Plus Plan?

I would like a response to have the tower placed on our property, so the neighborhood will have the service we deserve. The 65 plus service should go into effect ASAP. I doubt if there would be a refund of money we paid, since I am 73 years old. I would like an e-mail or a phone call to our AT&T phone, since we can't get calls from our wireless phones.

Verizon customer service is terrible! I tried to disconnect a family line. It has taken four phone calls so far, and I am not sure the problem has been taken care of. Each person has promised me it would be corrected and apologized over and over, but they remain hugely ineffective. Customer service is polite, but the work ethics of this company are the worst I have ever seen. I will take every opportunity to let as many people know how morally corrupt this company is. The leaders in this organization should be ashamed to cash their paychecks!

Verizon Wireless has been my cell phone carrier for the past 10 years. I have never had a problem with them up until now. I recently purchased a new cell phone because my old cell phone stopped ringing, which defeats the whole purpose of having a cell phone. I really liked the original Droid so I purchased a Droid 2. Since they were having a deal buy one get one free, my boyfriend also got the same phone.

After having the phone for 2 days, the volume stopped working on my phone and I could not hear. This is in addition to the phone getting very hot and then shutting off. My boyfriend experienced the same heat problem with his phone as well. We returned to the store Verizon Wireless.The sales associate told me that this particular model phone is garbage and it will probably continue to happen. That is why she does not have one. She went into the back room for 30 minutes and did something to my phone, where the volume started working again. I asked about returning the phone for a different model since she said that this problem would probably continue. She explained we would both have to pay a $35 restocking fee for both phones, even though the phones were clearly defective. I just spent $250 on the new phones 2 days earlier and refused to spend anymore money, especially on defective devices.

We have a PC5750 PC Card with an Unlimited Data plan w/ contract. This means that we are expected to continue to receive the same service until we cancel it. This is our only (Used to be reliable) internet connection available here. Prior to even moving to this house, we contacted Verizon about the availability of Fios and were told we have it available. This is a huge concern as I was attending online classes and working online from home. I need good reliable data transmissions and continual connection.

Well, recently, our service is worst than Dial up. They expect us to update to a new card that has Data caps. Worst is the fact that we were told Fios was available. We are now 3 yrs +/- at the residence and Fios is still not available here but they managed to put it in at a new housing development down the road less than a mile away. Fios is also available up the road, but we have been customers for years with smart and cell phones, landline and aircard. This collection of now useless services comes with a rather large chunk monthly in cost. We are not getting the service we are paying for and tech support has been useless. See my other review in relation to their landline service. Ridiculous!

Since 2007 I have been a loyal Verizon Wireless customer. On September 3, 2011, a friend of mine told me that she had called but someone who she did not know answered. When asked if she had somehow mis-dialed the number, she said that she dialed from her contacts list which she had used before. I thought then that it could have been a technical error.

She called me later and told me that the person who answered spoke Spanish. When she asked him for his number he gave her the same number as mine. I have had the same number since I first started with Verizon in 2007. He had told her that he activated a new line with PagePlus on September 2, 2011. My friend suggested that I should call Verizon customer service.

I contacted Verizon Customer Service and explained the situation to the representative. When the rep called my number to verify the problem, the first call was directed to me. However, when the rep called a second time the call was directed to the other person who had the same number as mine. I have no idea what the representative said to him, but when she call me she said that she didn't know what happened to my account. She said since she couldn't speak Spanish and communicate with the other person, the problem couldn't be resolved.

I asked if there was Spanish speaking rep who could call the other person who had my number and converse with him in Spanish. Since the phone calls weren't directed to me, we assumed it was directed to the other person. He didn't answer any of the rep's calls. The representative suggested that I should change my number. I told her that this was my number since 2007 and I did not want to change it since too many people know this as my number.

In another attempt to resolve this problem, I went to the Verizon store at Western & 7th. I explained the situation again. They called my number, but again it was directed to the other person who had my number. The rep spoke with him, but since the rep couldn't speak Spanish, he called customer service. They dialed my number, but this time it was directed to me. They couldn't see what the problem was and didn't believe me or the rep at the Verizon store.

Again in an attempt to resolve this problem, I went to the Verizon store located at 3785 Wilshire Blvd, Store #570701. And again I explained the situation that someone else had the same number as me and that I couldn't get the problem resolved from Verizon. The reps at the store called technical support who transferred me to a Korean interpreter. I explained the full story again and the interpreter said she checked my account but couldn't find any problem. I told her to check my call history and see that I had called several times about this problem. I asked her to call me to confirm what the problem could be. She called and the first call was directed to me. I asked her to try again since calls sometimes get directed to me and at other times are directed to the other person. When she tried again my phone didn't ring but there was an indication that a mobile phone was ringing, however the other person didn't answer. I told the rep that I didn't get that call since my phone didn't ring. I suggested that since my phone didn't ring, the call must have been directed to the other person who probably didn't answer the call. The rep didn't believe this to be the case, however she did not offer an explanation what had happened.

I explained that if the call didn't go to the other person who had the same number, how can she explain my phone not ringing. She just said she didn't know. I asked for her to call several more times until the other person answered, but she said she couldn't do it without offering any further explanation why she wouldn't. I asked to speak with her supervisor and again I had to explain the full story. I pleaded with them to again call my number to try to resolve this problem. The supervisor firmly said, "no". I asked how they could resolve this if they wouldn't make a phone call to see what the problem was that someone else had my mobile number. He told me that my friend and I must have been mis-dialing the number. I replied that while it's possible that it could happen, it would be inconceivable that this would be done repeatedly, especially since my friends have my number either on speed dial or on a contact list.

I asked them to check my call history and see what the first representative knew. He said that he couldn't call the first rep but that he could email her. I asked why not email her now, but he told me that the first rep was most likely finished for the day. However, he could have sent it anyway and have her response by the next day, but he didn't appear to be willing to help me resolve the problem. After speaking with them for about 4 hours, I got the impression that either they didn't want to resolve my problem or they didn't care. I felt that these representatives lacked professional courtesy to help your customer. What kind of customer service is this? I hung up the phone frustrated again and with no help from Verizon.

I called my own number and the person who also had the same number as mine answered. The store manager ask him when he got the phone number, where and what phone provider he used. He told that he activated his mobile line from PagePlus on September 2nd. Since he understood the situation he told me that he was going to go back and get his number changed ASAP.

On September 5th, I sent an email to Verizon and they sent an instant email saying they would reply to me within 24 hours, as of the date of this letter I have not yet receive anything from Verizon. On September 6th, I called customer service again and explained the situation and the rep said they would need to connect in technical support and asked me to hold, but I was disconnected.

I've dealt with this issue for several hours on the phone with numerous Verizon reps and went to several Verizon stores and received no help nor any resolution from them. I had to resolved this issue myself without any assistance from Verizon. I am frustrated that Verizon charges for their service and when there is any problem, not of the customer's making, the Verizon reps and service personnel lack professional courtesy and fail to show the customer any respect. How I was treated by Verizon's Customer Service and Verizon's representatives is totally unconscionable, totally lacking in compassion and professionalism.

I hope that Verizon will try to resolve your personnel's lack of professionalism and treat your customers with the respect that they deserve, there are other providers that we can go to for our mobile service. Thank you for your time.

On October 24, 2011 at 10:24am I called ***, a number at Verizon Wireless, in response to guidance given at a Best Buy in Jersey City, NJ after my application to buy and activate an IPAD2 was denied. After an hour of discussion, holding and being passed around from Dominique to Anita, I spoke to Chantal, the supervisor.

Not knowing what the cause of the denial was, especially since I had not had Verizon services for months, I learned from Dominique that there was an outstanding balance on an account that I apparently had while traveling between DC and NJ returning to work after the death of my father. Before calling back again, I pulled my files on Verizon (that I keep in perfect order). I realized the following:

I had received a bill for $113.14 at my Washington DC address, ***. I sent a check for $113.14 (check # 359 drawn on my Sharonview Bank Account) to Verizon and I called them and asked that they send all future invoices, mail and correspondence to ***. They promptly complied as I received a letter and a credit balance refund check separately. They clearly had my address as I clearly called and gave it to them.

After reviewing my records I recognized what had happened and called Verizon again at 10:25am same day (10/24/11) and explained what I learned. I told Anita that I was looking for Verizon to remove the report to the credit agency as it must have been submitted in error as I never received a bill from Verizon even after calling to inquire about any outstanding balance. After discussing it with Anita, I was transferred to Chantal with whom, again, I explained the circumstances.

I asked Verizon to remove the report on my credit as it causes severe additional damage to my credit for 7 years as a reaction to a mistake they contributed to.

Verizon's response was Verizon and Verizon Wireless are 2 different companies.

I am a hard working professional who is trying to continue to provide support to patients living with cancer. As a major pharmaceutical corporate oncology (cancer) consultant/trainer, I am committed to ethical, moral, professional and legal business conduct and Verizon is demonstrating that they these values may not be a part of its corporate objectives.

Who knew that Verizon and Verizon Wireless are two different companies?! How could have I known that? They are both in the communications industry. Their share websites. They use the same logo, the same colors. None of their representatives clearly distinguished the two during my contact with them.

Though I know that I was responsible for any outstanding balance which is now paid, I feel that I have been deceived by the company into thinking they were one company and there was no reason for me to believe that after speaking to Verizon that Verizon Wireless did not have my updated information. I never received a bill and the small payment of $131.14 was not paid until I learned that there was an invoice when I went into Best Buy in 10/23/11. Verizon and Verizon Wireless have well developed, overly aggressive credit reporting systems and I am certain that this injustice happens to countless others. Merely because of the size of the companies only and considering the number of customers they serve, they may very well be contributing to large numbers of credit disparities further compromising our domestic ability to repair our national economic status due to the people's inability to qualify for loans and such.

This should not reflect negatively on my credit as it was caused by the misrepresentation on Verizon's behalf! I am asking that this be removed from my credit report.

Verizon adds months to the original contract commitment times without notice. This happens when a customer leaves for another carrier and then changes their mind. I came back within 30 days but they changed my contract.

I left Verizon for another cell phone company and came back within 30 days by responding to the offer to restart my agreement. I then left Verizon after the end of my commitment period. They have now told me that they altered the contract when I came back. I was marketed an offer to continue my old contract. They changed it out from under me though, and now are attempting to collect an early termination fee. They claim that everyone who comes back has a minimum of a year commitment period. This isn't disclosed to the consumer as a part of the marketing/customer win back efforts. It is false marketing and certainly, I didn't sign any agreement that would have extended my commitment period. I have exact dates, etc.

Verizon are liars. They can't train their employees correctly. They don't take notes on your account and always try to sell or upgrade you with stuff that is barbaric money laundering. They lie to you about services you need or don't need. Their 3G service is a bunch of **. They say everyone in the coverage area has 3G top speed. That is **. It is also ** that they are not held accountable for usurping the public of their funds and not let them receive proper service.

My cell phone, an LG model "LGVN250", began acting erratically - not dialing correctly, not allowing me to access my contact list, etc. When I went to Verizon to get the situation resolved, they said I would either need to upgrade at a cost of nearly $200.00 to get a phone that had at least Bluetooth capabilities or file a claim with "Asurian" and likely receive the same model phone.

As it turns out, Asurian told me that unless the phone shows physical damage or has been subjected to water damage, they could not help me. My phone has neither gotten wet nor been physically damaged. It is acting like it picked up a virus of some sort. In other words, the problem is internal and neither Verizon nor Asurian has a solution for a situation as simplistic as this one that won't cost me nearly $200.00 to replace the phone or end up altering the length of the contract my phone is a part of. Greed is greed, but this is getting ridiculous.

Verizon Wireless sent me a replacement phone due to the old one freezing up. I put the old phone in the box that the new one was sent in, and I gave it to FedEx before they left. I am getting a bill of $500 now plus late charges for a device I never returned. Service has been turned off, and unless I make a payment for "the device they never received," service cannot be turned back on. I tried talking to someone in corporate office numerous times, but I always get voice mail.

I was supposed to have a phone line installed at my home, and the appointment was made for October 12, 2011 from 8-4pm. I took off of work and waited all day, and the tech never showed up. I called yesterday and spoke to a tech named Ivan who said there was no excuse for the tech not showing up. He also said, "For all he knew, he took an early lunch." He was very sympathetic and assured me that he personally will make sure a tech came out today October 13, 2011 from 8-8pm. He also told me to contact the billing department, so I can be reimbursed for my inconvenience.

So I took off another day of work and sat at my house for another 12 hours. Then I received a text message at 8 am this morning which said that a tech would be at my house by 8 pm today. After a second day off work and waiting, no one showed up again! Again, I called and I spoke to a tech who could not believe this happened and that it's unacceptable and he could not believe how calm I was in this situation. For whatever reason, the appointment was rescheduled for the 15th 8-8pm, and I was not notified. He assured me that I would be compensated for my inconvenience and transferred me to billing.

After being on the phone with supervisors for over 2 hours, no one could do anything for me. I was told I will be compensated $30.00 for the phone service that wasn't installed. This is not a compensation. This phone line was not even installed yet. I did not expect to pay for this service, to begin with. I was then transferred to another supervisor who told me she could not do anything else for me. It is now 3 days that I had to take off of work, lose my time and money, waiting for techs who do not show up.

I was then insulted by the supervisor who told me that I obviously make a lot of money, because I am complaining about taking 2 days off of work for nothing! I then asked to cancel all my services with Verizon, and that I am not paying the cancellation fee. However, the supervisor (with an attitude) told me I cannot do so. This is ridiculous! I am beyond frustrated and annoyed!

I placed this order at the end of September, because my husband needed a landline in the house for his job. It is now the middle of October, and I still have no phone line. I've taken off 2 days of work and lost about $400.00, and now, I have to waste another day (Saturday) to wait for 12 hours; let alone the business and money my husband is losing for not having the phone line installed.

A tech is supposed to come out Saturday 8-8pm on the 15th, and I do not know if he will even show up. She couldn't even provide me with an exact time. I know the calls are recorded, so they do have all of this on record. This is the worst customer service I have ever experienced in my life, and I am very unhappy. Their techs obviously can't even keep their appointments, after making someone take off of work 2 days in a row and wait 12 hours each day. Now I even have to take a 3rd day off and wait another 12 hours, not knowing if anyone will show up.

This is insane, and that I cannot be compensated for their incompetence. The fact that I was insulted and was told I cannot cancel the service without paying the cancellation fee is even more ridiculous. When I had Comcast, my TV service was interrupted for a day, and I was compensated a whole month's worth of service..

After 2 hours of being on the phone, nothing was resolved. This is unacceptable.

Unfortunately, I cannot give Verizon any stars. During Hurricane Irene, two of Verizon's power poles fell, damaging two of my fences and exposing unsafe wires in my backyard. My tenants cannot use my backyard at this time. I spoke to Loretta, and she issued ticket number **. Someone came out on September 20, 2011. They said that the job was big, and that they would have to come back. No one called. I called Verizon spoke to Desiree, and she said someone was supposed to come out on October 6, 2011. No one called and no one came out. She issued ticket number ** for October 11, 2011, 8 AM to 5 PM. No one came and no one called. I called Verizon and spoke to Ira, who then issued ticket number **. I hope that Consumers Affairs can intervene. I feel like Verizon is just giving me the runaround because they do not want to do the work. Thank you.

My bill for the period of September 9 to October 7 is now available online. I am being charged $7,874.31 for roaming charges. Verizon offered me a $25 reduction in the charges.

My trip to France was my first time traveling outside the U.S. I was not sure how my phone could be used so I contacted Verizon on September 1, 2011 (prior to leaving) to learn what my options were. Had I any idea that the charges could increase so dramatically I would have left my phone at home and purchase a pay-as-you-go phone in France. But I didn't know that and that is why I called Verizon prior to leaving. The representative I spoke with asked me how my phone would be used and I explained that I was traveling alone and I might need the phone to search things on Google, check email, and make a limited number of phone calls and text messages. I was told that all that was needed for that type of usage was an additional $30 for international data roaming and an upgrade to $4.99 for international calling so that my per minute rate would decrease. I accepted the plan.

I arrived in Paris on Wednesday, September 7, 2011. On Thursday, September 8, 2011, I received a text message that my data usage had exceeded $7,000. I immediately called Verizon Global Customer Service and I was told how to shut off the data roaming. They did not understand what had happened and they told me that there must be an error. On Friday, September 9, 2011, my phone was shut off. Beginning on Thursday, September 8, I made sure that I was always using Wi-Fi to connect to the internet and even then, I was only doing so in small doses because I was afraid of being accused of data roaming.

This ordeal has caused me and my parents, who shared my account, an unbelievable amount of stress. I have never traveled before because I am a student who works part time and what savings I had was spent on this trip. If someone could help me get in touch with an executive from Verizon or has any other suggestions, they would be much appreciated.

I have an astronomical amount to pay that is going to cause me to go bankrupt for less than two days of service. I never understood how data roaming adds up and when I called Verizon, it was not explained. This is also going to affect my father's credit whose name the service is in. I had to see the counselor at my college because of the stress that this was causing.

My Droid stopped working last month (September 2011), so I re-activated my previous cell phone which is a Verizon LG Voyager that was purchased in January 2008. After re-activating the Voyager, some of the marketing features for that phone will not work. For example, I cannot download new ring tones or download new applications.

A message appears on the phone that states that the requested catalog is not available and to please re-try later. This has been going on for a few weeks, so yesterday afternoon, October 9, 2011, I contacted Verizon Wireless customer service department by phone. I spoke with Dominick who said that my software is out of date and that a new software was released in March 2011 which should correct the problem. He said to take the Voyager to a corporate office (i.e. a Verizon retail store) to have new software installed because the Voyager could not be upgraded by just making a cell phone call.

I took the phone to a Verizon store near my home and spoke with Aretha who was the store manager. She argued with me for 20 minutes, stating that the Voyager was old. She did not have version-12 software for it, and she could not tell me where I could go to get software. She removed the SD card from the Voyager and wanted me take it. I refused because I did not have any electro-static-discharge (ESD) bag with me to put the SD card into. She did not understand why that would be important and put the SD card on the counter top.

She then took the phone to her manager's station and did some investigation. When she returned, she said the phone had old software and that she could install version-12 software. Well, since that is exactly why I came into the store in the first place, I let her take the phone and install the software. After the update, she re-installed the SD card and handed the phone to me. I left the store, returned home, and checked to see if the Voyager would download new ring tones. It would not. I got the same message as before, stating that the required catalog was not available and to try again later.

I called Verizon Wireless again and spoke with Natalie in customer service. Natalie put me on hold so she could talk to some technicians. She returned and told me that my Voyager could not be recognized by their software, even though I have the latest version-12 software for my Voyager. She said too much time has elapsed since the phone was last used. She said my only recourse was to purchase a new cell phone. I told her I was not going to purchase a new cell phone from Verizon.

Since the iPhone/4G LTE has rolled out, my data speeds went from good to horrible and I have been waiting for it to improve. I did my phone updates and updated to a new radio; same lousy speeds. I have recently reported this to VZW and they basically told me that its tough work with technical support to increase my speed; when I am sure they just have too many people jammed on their network to make more money.

I finally did contact technical support after customer excellence told me off. I did speak with a nicer supervisor, Alex, in technical support. However, he offered me a charge on Thunderbolt, which has old and bad battery, or Revolution, an old LG phone that I am not comfortable with. He's not offering these as replacements to fix my issues and he is charging me. I asked that I get a newer phone since I will be dishing out a handful of money when I shouldn't have to. My 3G should work as it used to and not 360 kbps up and down. He stated that he could not give a Bionic or anything newer, because they were too new. Now, if I'm going to upgrade and be stuck in another phone for 20 months, why get an old phone which have all the issues.

I was talked to on Friday, October 7th, like an idiot and I was told that I had no options until I did call support at night. I spoke with a young man, who I asked to speak to his supervisors, and I was offered these old phones not as a replacement. I would have to pay full upgrade price and then be stuck again in an old outdated device. I told them that I would take the charge or Tbolt as a replacement and was shot down, so my only alternative is to keep my existing phone and live with its very poor and almost non-usable 3G service while they open a ticket to look into my towers. I signed a contract that also states that they will do whatever they need to do to keep me in a working phone that I am satisfied with. I am left in the same situation where I can't use my phone like I used to for work, as the 3G network is so congested that they have capped us a horribly low speeds. I again offered to pay for a new 4G device to solve my problems but they are only willing to give me old 4G devices that are going for $69.99 to new customers.

This is not acceptable. I cannot do my job as I used to on my phone and I can't even load a website to browse.

I have called every month or gone online to continue to suspend the 3 lines to items which were stolen. It seems like no matter how many times I call them to get the matter resolved, they tell me, "Okay, we will fix that and give you the credit." Guess what? They did not give me the credit. And now they are after me for $758. They have changed and shut off my phone. When I called the other day to get the matter fixed again, no one seemed to know who I spoke to or they have no record of the fact I was to get a credit.

Now they have shut off my cell phone service due to lack of payment. Why should I pay for suspended services? I need to have a phone since my dad is currently in the hospital and this is the only means for anyone to get a hold of me. Verizon is not customer friendly and lie to you. I would not recommend them to anyone. I am currently unemployed or trust me I would seek legal help to solve this matter. This matter has caused me additional stress I don't need right now.

I've been a Verizon customer for 11 years. Until today, I usually receive reasonable customer service. Today I called Verizon customer service to upgrade my phone to a Blackberry. I chose Blackberry for texting and email capability. I do less than 6 mg of data a month. I surf the web from laptop. I was told I could not purchase upgraded phone unless I upgrade to 2GB data plan. I explained to the young lady that I use less than 6 mg of data. Why would I be forced to upgrade to 2GB when the majority of my communication will be texting? Her reply was in order to upgrade, I have to buy the more expensive data plan. This very unfair.

My cell phone plan was changed from $39.99 to $59.99 without my authorization. It happened in April 2011. I just realized in October 2011 that my plan had been changed. I called Verizon Wireless and asked to credit overpaid amount back to my account. They told me that based on their information, "I requested plan change" and they will not credit anything to my account. I did not authorize plan change! I am requesting that all overpaid money will be credited back to my account (account number **). Thank you.

Very poor service. I couldn't transfer contacts to the replacement phone. They didn't test the replacement phone. When I left the store, I had no working phone.

I think it ** to be a Verizon wireless customer. I liked it better when they were Alltel. I have been a customer for many years (Alltel). We have to pay this high insurance rate only to be given a used phone, if you have to make a claim. I have made complaints to Verizon customer service representatives only to call back and it is never noted in the computer, every time you have to give your whole story over and over.

If you yell and scream at them, they note that in the computer. I give the CSR my payment to be taken out of my checking account (debit card), only to note the CSR tried to use a checking account, she made the mistake. Now, I have to be a cash only customer because she tried to get money out of an account that I didn't give her permission to. As a cash only customer, you have to go into the store or speak to a financial service rep to make a payment, if something happens to your phone you have to go to the store to do you claim, no matter how far you live, Verizon people do not care. They have the rudest CSR that conduct their phone business.

I had purchased an HTC Thunderbolt and had to have it replaced three times. I called on July 12, 2011 to tell them that it still wasn't working properly and I was tired of getting replacements that had the same problems. I said that I wanted to replace the phone with the Droid Charge. The manager said that this was fine, but I would be charged $99.00 because the trade in value for the Thunderbolt was $225.00. They would send me the Droid, after I've returned the Thunderbolt back with the return label provided, within a week or so (can't remember exactly). I returned it the same day. I received a text message it was received. They admit it was received.

On my July bill, I received an equipment charge for the full price of the Droid i.e. $324.36. On 9/13/11, I called and spoke to Christy, who confirmed my account of what happened and opened an investigation (**) and said I would be credited within 7 days for $225.00. My new bill arrived. There was no credit. I called on 10/2/11, and was transferred to Mike in customer relations who told me that he would only give me a credit for what the Thunderbolt trade in value was as of today 10/2/11 of $130.00. He stated that the Thunderbolt was sent back to the wrong place, so that is why I was charged for the Droid. I told him you can't tell a customer one price, and then charge them another price, and penalize them for sending the phone back where she was told to send it. I told him to send me back the Thunderbolt, as this $130.00 was unacceptable to me. He said he couldn't do that. I told him that I was going to file a complaint everywhere I could and post it to Facebook to beware of Verizon's shady business practices. I want the $225.00 credit that is due to me.

Verizon wireless advertised that 4G would be in our area by mid-year. I felt pressured by the local office to buy a 4G phone because I was told they would be hard to get once service started.

I purchased the phone over $300 and now they say it might be by the end of the year. I wanted Verizon to let me upgrade when it became available because I would not have purchased the phone I have now if Verizon had been truthful about first, the timeline on 4G; and second, the pressure about not being able to get a 4G phone when the network was updated.

My complaint is I keep getting a call from Verizon to my cell phone which is a SafeLink phone for a Gallant Holloway. I have told Verizon that they have the wrong person and wrong number, but they still repeatedly call daily. It really has become a big headache and as most people know, SafeLink is a government-provided phone, which I use for important and emergency calls.

My phone displays nothing. It happened after I checked regarding my account on Verizon's for a phone upgrade. They are purposefully turning off the display to drive the customers to buy a new phone. It has happened twice for me; one with my Motorola Razor and another with my LG Accolade. When I remove the battery and put it back in, it shows the screen display fine but when it loads Verizon's software, it shuts off the display. It seems Verizon is fooling customers. Their store people do not help me because the phone is too old and cheap. They try to sell me an expensive phone. It is total cheating going on with Verizon. They are too big to be caught.

I began Verizon service in 2003. My cell phone was starting to fail so I went to see about service. I was told the phone was too old and cannot be repaired. So I looked for a new phone. I did not want to spend a lot of money. The salesman showed me a LG Revere phone. He showed me all the features which included a camera. He presented himself as being very knowledgeable about this phone. I asked him about getting photos off the phone. He advised me that the phone came with a USB cable for charging the phone and it would allow the phone to hook to a PC to download the photos. I liked the idea of having a camera with the phone so I decided to take the phone. It required that I sign a 2 year contract. Now I find that the salesman did not know what he was talking about or else, had lied. There is no way to transfer the photos from the phone to a PC.

I spent all day either online looking for LG software to help with downloading photos or on the phone with customer service at Verizon about the problem. The service representative, after about 45 minutes, finally advised that there is no way to connect to a PC with the LG phone to download photos. It can not be done. However, she would fix the problem by selling me an upgrade phone, a different phone, a used phone, that can be hooked to a PC to download photos. Of course it will cost a fair amount more money to do this. However, she indicated that Verizon would not accept any responsibility for the failure of their salesman to correctly represent the true functions of the LG phone. Personally, I believe that the salesman presented fraudulent information in order to complete a sale.

We canceled our account but they continue to bill us for services that we did not authorize. We wrote them a letter and paid the portion of the bill that we were responsible for.

We are not using Verizon Services and we had previously switched our phone and internet services back to Time Warner when our Verizon account was canceled. We are not going to pay this bill and will write them a letter referencing our previous letter and notifying them that we have filed this complaint. We had a similar experience several years ago, in which we contacted the Better Business Bureau and eventually, Verizon stopped sending us bills.

Why? Why do I have to spend 80 additional dollars if a phone broke and I didn't buy insurance for another phone used? It's totally ridiculous. Stuff happens and it's unrealistic in today's age where I can't buy a cheap 15 dollar phone if our phone broke.

Four years ago, the phone company told us that squirrels had eaten through the line (on the poles) and we needed a new line (the whole street). I have complained 6 times in the last 6 weeks. I have a daughter with an illness and we have had to call 911 3 times in the past 6 months for her. We have been without a phone (no dial tone) for six weeks now. Verizon has sent people out. And they told me that the street line needs to be replaced. Verizon refuses to replace it. The last time they came out was Saturday. They pulled in the driveway, sat for a few minutes, and drove away. I was inside but there were no cars in the drive. A few minutes later, my cell phone received a text message from Verizon. It said, "The problem with your line has been resolved." I picked up the house phone and there's still no dial tone. We are still without a phone, alone with a few neighbors. But the telephone bills keep rolling in.

The Verizon Wireless website was promoting a free Blackberry, and this was to existing customers. The language was used in such a way that I had interpreted it to mean that all I had to do was trade in my old phone, sign a new 2 year agreement (I have an existing one), and I was eligible. When I went through the process of getting the phone, I received a bill for approximately $300. I figured it was just until they received the old phone, but I called to make sure.

The customer representative said that I had to be "eligible for an upgrade". There was no indication (or if there was, I could not find it) that this was part of the requirement. She said that I should send the phone back, unopened (I'll probably get a restocking fee). To me, this is unfair and deceptive practices, and they should not be allowed to mislead customers in this manner.

On January 23, 2011 I walked into a Verizon store for two reasons. The first is that I needed a replacement for my son's phone because I washed and dried it. I had the insurance with me. The second is to discuss why my bill is $240 a month. It seemed too high. The sales rep told me it was cheaper to get my son a brand new free phone then to go with the insurance plan I was paying for because there was a $50 deductible. So that is what I did. Then we discussed my phone bill. The sales rep tinkered around on the computer for a long while and came back telling me he got it reduced to $210 a month. I was so happy about it being reduced and didn't think anything of it.

Two months ago, I actually looked at my bill (lesson learned) and noticed that I am not just being charged every month for the three lines I have (mine, my son's, and the MiFi) but I am being charged for five! One of them being my son's phone that is non functioning due to the washing and drying of the phone. The other is for a phone I never even owned or know what it is. I went into the store and the man told me there was nothing he can do.

All I want is for Verizon to terminate the two lines with no penalty. I have spoken to 4 different Verizon Wireless representatives and all told me the same thing. They won't waive the termination fee and then tried to get me to upgrade my phone. How is this even legal... to Charge me for something I don't even have and ask me to pay a termination fee on something I don't have and has never used? I even think Verizon should retro pay me the money I have already paid since January for these lines in addition to canceling the phone lines. I have also filed a complaint with the BBB and will be canceling my service today with Verizon. I am looking at $810 in termination fees.

I rate this terrible experience a zero. Before updating a line, I called to make sure parental controls could be put on the phone and I was told that could be done without a problem. After getting the phone and trying to add the controls, I was told "Sorry, I was misinformed. It could not be done without doing another contract and a deposit". I have been with Verizon since 1994. I do not understand. I still have an account but still owe the same as if it was a personal account. If they do not know the answer to a question, do not give the wrong information. The only thing I got was "I am sorry". That does not help me at all. You tell my grandson "oh well, sorry you got the incorrect information". Being able to use the parental controls is the only reason I got the phone for him.

I've been without telephone service in excess of 2 weeks now. I have called Verizon three times and they keep changing the date to send out a tech. The problem is on their end of the line, not in the house. Sad to see this once great company with such poor customer service. Must have laid off too many workers and now find themselves short handed.

I never had a contract with Verizon Wireless for my USB device. I made numerous complaints about the USB device not working, or being unable to connect. They continued to bill me for time on the internet and data charges. They are calling to collect also an early termination fee. Now they are calling, threatening to report charges on my credit. They will not send a letter to me saying that my account will be paid in full and in good standing. They said that they do not do that. They continue to call me at work, harass me, and send me threatening letters, also from Vantage.

My contract was month-to-month again, until I decided to get an iPhone and sign a 2-year contract with Verizon to get it. I was told that I would get $30 off my next phone for staying with them (standard). I would get $30/month off bill for the first 12 months ("today only"), and I would get $100 gift card if I trade in my phone. They said it's free overnight shipping. It was the best deal after research. The phone and contract came. I called immediately because it didn't state the $30 off a month for 12. I was told there are no deals for that and they never had one. I spoke to the agent and her supervisor. I requested that the supervisor send me a copy of the recorded conversation. She said that two people already have and it doesn't say anything of the sorts. I told her I didn't just make this up and I wanted a copy of that recording. She said, "If you want it, then you will have to file a subpoena for it to be sent to you." This is outrageous!

I purchased internet and telephone service from Verizon in March of 2011. Ever since that, I am having problems with the signal. I called Verizon over and over. They sent about 11 technicians to my home to fix the problem and it remains the same. Sometimes there is no dial tone or no internet at all. I used up most of my minutes from my cellphone calling Verizon, where they will put me on hold and don't get back to me at all. Because I needed the phone service to call my doctor or 911 due to my heart condition, I was patient with them and waited. But now I don't have either one or the other. All I am getting is, we will fix it; we are sending someone over; I apologize; or they will put me on hold. They don't get back to me and no one is showing up to fix nothing. I told them I don't want the service anymore. They told me that I will have to pay a penalty of $160.00 if I discontinue the contract before time. Please look into my situation. Thank you.

Verizon has consistently overcharged us, and charged us for things we didn't use. Now our latest bill includes charges for someone else's wireless account and someone else's home phone service well over $100.00 more than our usual bill. I have spent hours on the phone with Verizon trying to straighten out this bogus billing.

This is not a complaint, in fact it is a compliment to one of your employees. His name is Ekeze ** who works at one of your outlets in Grand Forks ND at 2100 Columbia Rd. I attended at the store after receiving my replacement unit for my MIFI. This gentleman did everything in his power to make sure my MIFI was working before I left the store. He reactivated everything and insisted I bring in my laptop to make sure things were right. He showed me how to start the unit and explained how to reset my password if so needed in the future. This guy should get a gold star. He really knew his stuff and quite polite.

The people at the other store at 32 Ave where I originally purchased the unit, were quite blunt when I tried to get my replacement. It's a long story but I informed them that I would contact somebody at Verizon telling them how uncooperative they were. I stated I would be cancelling my contract with my MIFI as well as my cell phone service and would be returning to T-Mobile. My wife contacted a representative at Verizon that day. This person fixed the problem. If it wasn't for Ekeze's help and consideration about my situation I would no longer be with Verizon. I am from Canada and your service and cost are absolutely great. Cell phone services in Canada are out of site. It is too bad that you can't supply better across border services for us Canucks. Anyway, my MIFI is working great thanks to Ekeze. I promised him I would put in a good word for him. Please let him know I really appreciated his help.

I received a text message from Verizon saying that I could now switch to the $50 unlimited talk and text data plan. I had just renewed my $64.99 plan 7 days earlier. I changed my plan via the automated number listed in the text. I did not realize that I would lose the current airtime and be switched to the $50 plan with a balance of 17 cents. When I realized the problem, I called immediately. On the fourth try, I was put through to a live representative. I lost the call fifteen minutes in and she did not call me back. When I finally got through to someone else, I was told that I had lost my money and that they could credit me back the $35 left on my previous plan but I would have to pay the difference for the $50 plan.

Remember, I had just paid a total of $72.00 a few days before. I was on hold for over an hour trying to work this out. Thirty minutes alone, waiting to speak with a manager. She realized the text issue I had received after about ten minutes. She spoke with her boss who approved the upgrade this one time. Then she put me on hold. Then she accidentally deleted all her notes. This meant that she would then have to put a $100 credit on my account for some reason. Her system would not allow her to do this. She then told me she would have to put me on the $1.99 a day plan and that I need to request the $100 credit from another office. This could take up to 72 hours. And it might not be allowed. I am very dissatisfied.

Over the past 9 months, I have gone through about 9 "certified like new replacements" (CLNR) phones from verizon and according to the FCC, a certified like new phone is supposed to function "as new and free of defects" otherwise, it breaks down to "false advertising of communications equipment". I filed with the FCC and FTC, and even still, Verizon didn't want to do the right thing and I got cornered into an early upgrade and had to pay the 2-year price for a new phone, which is a great phone, but the fact remains I had to make the expense even after a Verizon rep had admitted "a customer expense is not a viable solution to this issue".

My girlfriend has also gone through about the same number of replacement phones each with multiple defects: either rebooting, force closing of operating system software, overheating, you name it, and they were promising her the same phone I have now, a brand new LG revolution. And she ends up having a rep discount the phone and cornering her into an early upgrade. But in the end, she only pays $100 for the phone, which would have been $280+ after taxes,etc. Verizon's business practices seem to be very questionable. There is a saying.. The main thing is to keep the main thing the main thing; Verizon's main thing seems to be the $$$ when it truly should be the consumers. Please, if you have had the same issue, contact the FCC, file a complaint, and also contact the FTC.

I have been purchasing Verizon ringback tones for three years now. Lately, there is a stupid message that says, "Please enjoy Verizon ringback tones while your party is reached." I paid for the ringback tones and not for Verizon to play the advertisement. They should do it on there own dime. I am going to follow this all the way if possible. It is annoying to hear that message when someone calls.

The employee of this store was rude and got an attitude towards me, which was unbelievable. She told me right away that she had to charge me a $100 restocking fee, which I asked what for, since I was supposed to have gotten a new phone and had received a used phone instead. I didn't purchase it with them so they obviously didn't want to help me. She went and asked her manager, Jumana, and she said I had to call the store where I purchased it to waive the restocking fee. I asked Lindsey, if she can't call them herself, and with her attitude said, "No, you have to call yourself".

So I called Verizon customer service, and when they wanted to speak to the manager, Lindsey wanted to take the call because she was the "assistant manager". The manager spoke with the person on my phone who, while using my airtime, called the store where I purchased it, said okay to waiving the $100 restocking fee, only to find out they would still charge me $35 for another restocking fee! I told them no and I took my phone back and left. I was leaving on a trip the next day, so I had to wait until I got back to handle the problem at the store where I purchased it. Too many different Verizon wireless retailers and if you didn't purchase it there, they don't want to help you.

I have no phone and no cell service. I was told that it would be off for 2 weeks which will be on Tuesday. Now, I'm being told that it may be later.

Last week, I was in town to make a phone call on my cell and had to leave my daughter home alone. A man, a stranger, came up to my house which is off in the woods and knocked on the door. She was afraid and hid in the closet. The man sat on the porch for 20 minutes. I caught him leaving as I came home, but he didn't stop. She was crying and shaking when I got there. She had no way to call me or 911. Thank god he left! I have since bought a shotgun.

We are completely vulnerable up here. If the house was caught on fire it would burn down. If I fell down the stairs, I'd lay there for days.

I have called many times (and yes Shaniqua, I received an email from you as well) explaining that I have no cell service and those of us in a vulnerable state with no cell service should be Verizon's 1st priority, but I am always told that they can't give me priority. Well, I know they don't just fix 1 thing and we all get our service back. The 1st phones that come back on line should be those in the greatest need.

I called AT&T to try to switch but they said Verizon has NY. Verizon doesn't deserve NY! If it was up to the residents of NY, I guarantee Verizon would lose this whole state. I know that the workers are on strike but it should have been settled in the wake of a disaster. I understand that this is an FCC rule so that there should be no monopoly of telephone service but that's all going to change if my neighbors and I and all those without cell and phone service are heard at the FCC.

I'm through being ignored. I'm done being told there's nothing that can be done. I'm tired of begging rude, disinterested, apathetic Verizon representatives to get those most vunerable back on 1st. I am obviously speaking to a company that doesn't care that they are putting people's lives in danger. My husband has an FCC license and is currently filling out Distress Safety System forms against Verizon. I am copying Congressman Maurice ** on this letter as well as posting it everywhere on the internet.

Verizon is the worst phone company out there and I am starting a campaign so that no one has to be forced to use them. If something happens to me or my daughter because we can't call 911, I will get a class action lawsuit against Verizon and I will win!

First of all, Verizon Wireless is the worst company I have ever dealt with. I have had an "open ticket" for three weeks and every time I call to find out what's going on, I get the run around. I can't even believe how a big corporation like this can let this happen. On top of that, the customer service reps are a bunch of idiots! I am sick of hearing "I understand" and "I am sorry." No, you're not! And why can't we contact the corporate office? That's ridiculous! I won't even give you guys a rating. I will never recommend your company to anyone or use you again. Get your ** together.

Verizon, without warning, cancelled the Tennis Channel during the US Open today. Without warning, this constitutes a breach of contract that Verizon has with those of us that pay extra each month for the Tennis Channel. I am very disappointed in Verizon. As a result of this, I will consider choosing a new wireless, internet, home phone and TV provider.

I requested a quote from Verizon for my iPhone 4 because I wanted to switch from AT&T to Verizon. They mailed me an envelope and instructions. I mailed my phone to them in hopes of using the rebate (trade in value) to get an iPhone 4 through them. That was in May. I still have not received rebate and keep getting the runaround. I told it's been mailed. Then told me they never received the phone. Back and forth. Always with a wait and more **. I'm angry and feel cheated.

A few months ago, my husband and I signed up with Verizon. We bought two brand new smartphones costing about $600.00 total with the discount that they had going on. We paid on average $230.00 a month for the service and ever since we got our cell phones, we started having problems with the phone freezing, turning off, dropping calls, etc. I would have to restart my phone by opening the back and removing the battery and placing it back in. I went into a couple of different Verizon stores and they did the factory reset which didn't worked. I called and did their troubleshooting and we even traded our brand new phones for refurbished phones, since the warranty that I am paying, does not provide for new cell phones. We were never told that the insurance would only provide refurbished cell phones.

We have called; we did factory resets; we have a refurbished phone and we have had to reset our applications. I am very tired of having to take the battery out in order to start the phone again and I am tired of having to reset my applications. I am ready to change cell phone company, but getting out of the contract is too expensive. Is there anything I can do to get out of the contract when they are not providing me with the service I am paying for?

We are wasting money every month for a service that is not provided. We spent about $600.00 on brand new cell phones and ended up with refurbished cell phones within a couple of months from starting our service.

It seems that Verizon wireless is placing their 411 directory assistance in your phone contacts without your permission. If you dial this even by accident, you will be charged $1.99. Some of us, with not so good eyesight, frequently hit numbers by mistake. So delete this immediately from your phone and use the free service 1800free411. You have to listen to some ads but who cares.

I tried to explain to Verizon what had happened but because it happened on another line of ours last month, they would not offer any refund. How can they put something on our phone that can incur a fee without warning us of this. As soon as I realized what was happening, I deleted the number. It is no wonder that people hate these companies. The manager was rude and insistent that we could not make a call by mistake. Everyone knows that sometimes these phones dial people on their own.

Although the charge was minimal, I am sure that I am only one of many people that they are hitting up on this daily. No fee service should be downloaded without our permission.

This is Verizon 3G internet in Clarksville, VA. I had a -75 db signal during this test. I have called them many times and get the same thing explained to me each time. It's me not them. If I have a -75 db signal, why is it my machine? This is not broadband or 50 times faster than dialup. It's false advertising.

This is a ping test I did yesterday. I reset my modem many times to try and get a better result. It didn't happen. Today, it's the same thing. It takes 10 minutes for your email to come up. No need to call a representative as I am going to hear the same lame excuses again

I am being jerked around by Verizon wireless on getting a working phone. I bought a new 4g phone at the end of May 2011. On my 3rd phone (same model), they finally agreed to give me a different type of phone. But after 3 days of waiting past the expected delivery date and 2 phone call to the customer service department, I found out that the order was never placed because the battery for this particular phone is out of stock with no estimated stock time. No one bothered to tell me this. And no one is making notes on my account so I have to start over each time I get someone new.

I got a supervisor yesterday who was more than willing to send me a 4th phone of the same model. Really? As if 3 failures aren't enough. I was told I can wait indefinitely for the out of stock phone or I can make another trip to the store and find something else; refurbished of course. I thought I was buying a top of the line phone. So why do I have to settle for something lesser and used? I can't swap to an iPhone because they would lose dollars on the Android phone. Why not appease your customer? I have been more than patient. Is there anything I can do?

My son's phone screen became impossible to read. It was not physically damaged but the image was broken up into sections, only one of which could be read at all. The phone was otherwise operating perfectly.

He took it to the local Verizon store. They identified it as a manufacturer's defect and gave him a number to call. I called and they sent a FedEx shipping box. I took photos of the phone before packing it. It shipped on the next business day, after the weekend. I just received a notice that I am being billed $299 because the screen was cracked. They claimed to have sent photos but I couldn't view them.

After multiple frustrating phone calls, they instructed me to go back to the store because the store had verified to them that the phone was not physically damaged when they saw it. They said the store could issue the credit.

I went to the store. They could not show me the photos, nor issue the credit. They said they will work on the issue and call me in a few days. After reading so many similar complaints online, it seems fairly obvious that this is another one of Verizon's scams and I am frustrated, angry, and highly suspicious.

I'm writing because of my recent experiences with the Verizon Wireless company, and I would greatly appreciate any assistance that could be offered to me. The crux of the problem lies with their early contract termination fee, and their unwillingness to wave it despite their contractual obligation to do so. They believe that I owe them $433.74 for cancelling my two-year contract as of this July 2011. Throughout this experience, I have been lied to repeatedly, refused any kind of records of the process, and generally endured some very shady customer service practices, and all to no avail. Having attempted to work through this issue with them, and accomplished nothing, I am forced to seek outside assistance. I appreciate your attention throughout this rather long letter, and I assure you that I am only including what I deem absolutely necessary. I just want to make sure every detail is brought to light.

I have been unhappy with my Verizon service for some time, and for a number of reasons. Chief among them is the silent but persistent increase in small fees that they keep adding to our contracted agreement - a five cent text increase here, a two cent bandwidth data increase there, new bandwidth caps being implemented - but the straw that finally broke the camel's back, and the reason I terminated my contract, was the latest increase in something they call "regulatory fees". It was a seemingly trivial amount. They increased the fee from 0.13 to 0.16 cents per month, but by their own admission which is something they do frequently, and it is overall emblematic of their willingness to break contracted prices at the slightest whim. My mounting unhappiness with this company has been something built up over time. But I want to be very clear that it was this final regulatory fee increase that I simply could not tolerate. When I signed my contract with Verizon, it was for one set rate, and they have increased that rate unilaterally multiple times. I have no control over this regulatory charge because it is not dictated by my usage; I can do nothing to lessen it and they have shown that they are quite willing to exploit that fact with all of their customers.

When I first called to cancel, a customer service representative told me that he could not waive the early termination fee because "by using the service after July 1st, [you] accepted the fee increase." I now know that he only said this to get me off of the line, because, after looking back at my customer agreement, I verified this passage (**):

"Can Verizon Wireless Change This Agreement or My Service? --

We may change prices or any other term of your Service or this agreement at any time, but we'll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you're accepting the change. If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee."

I am indeed a postpay customer, and I do deem any increase in my bill that I did not agree to, and have no control over, to be materially adverse to me. I received the notice of this change dated July 1st, and cancelled almost immediately afterward, well within the 60 days allotted me. In fact, as I write this, I am still within this 60-day window. The customer service representative knew this, and yet still directly lied to me in an attempt to trick me into paying. This is a tactic that they would repeat several times.

When I called back again with this information in hand, they changed tactics. They tried to tell me that they released a "pre-notice" a few months ago, which informed me that a change in the regulatory fee may or may not be happening in the near future, and that I had 60 days from that announcement in which to cancel. Clearly, you can see the problem here, which is an intention to possibly change something sometime in the future is not a notice of change. I have the statement announcing the fee increase right here in front of me, and can and will present it. It clearly states that the increase takes effect as of July 1st, thus giving me 60 days - until September 1st - to cancel. Considering that I cancelled mere days after the announcement, this should never have been an issue. When I argued this point again, calling several different operatives over the course of many days, and being put on hold (often with no announcement and no music, so as to make me think I had been disconnected) for hours at a time, they finally ceded the point and immediately went about looking for another reason not to waive the early termination fee in question. Already, this seems ethically questionable. They did not know why I didn't qualify for the waiver, but were willing to try multiple angles to get me to agree to it whether that was in violation of their contract or not.

Their next plan of attack was to offer me a credit for this fee increase (this brings up a question: Why would I qualify for this credit after calling, but none of their other customers who have signed the same contract as me qualify for it? If they have to credit me to avoid breaking their contract, why on earth aren't they crediting all of their pre-existing customers who haven't called to cancel in the first place?) But at no point in the agreement that I've signed (which I am looking at now,) does it state that offering me a credit releases them from their obligation to waive my early termination fee in the face of materially adverse contractual changes. They chose to institute a materially adverse fee, thus violating the original agreement we have signed. Again, this is a thing they do very regularly, and then apparently just count on their customers to either not notice the change, or else not have time enough to fight their customer service representatives to a standstill about it. If the roles were reversed, and I started paying them a few cents less than my bill every month, regularly dropping that amount lower and lower over the term of the contract whenever I see fit, I would bet they'd have a problem with it, and consider me in violation. I would draw your attention to this section of the agreement again.

"Can Verizon Wireless Change This Agreement or My Service? --

We may change prices or any other term of your Service or this agreement at any time, but we'll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you're accepting the change. If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee."

As you can see, there is no mention of "credits to offset" or whatsoever. When pressed, they admitted that this alleged credit stipulation was not in the agreement that I signed at all, but was "company policy." When I asked where I could have seen this company policy, especially before signing up with them, I was told that I could not see it at all. It was only for internal use. Verizon was trying to hold me to secret policies that I had no right to see and never agreed to. After days of arguing, they finally ceded this point as well, and changed tactics again. It simply does not seem morally right to me that a company should argue false points about their contract instead of honoring it, and then, when they are exposed, shift to some other unrelated point and hope that the consumer runs out of the time and will to contest it.

Their newest tactic was to assert that the regulatory fees were "governmental in nature". Notice the careful phrasing, they did not say they were mandated by law, only heavily implied it. They did, however, attempt to convince me that this is why I was not eligible for the early termination fee waiver. I point to this passage from their own website (**).

"What Charges Are Set by Verizon Wireless?

You agree to pay all access, usage and other charges that you or the user of your wireless device incurred. For Postpay Service, our charges also include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren't taxes, they aren't required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change."

This plainly and firmly states that they are in full control of these fees, and that any change in those fees comes from their company and their company alone. Yet another lie to get me to go away, rather than addressing the issue at hand. Finally, after I introduced them to this subsection, they read it and insisted that this passage:

"You agree to pay all access, usage and other charges that you or the user of your wireless device incurred."

Means that I have agreed to pay all charges no matter what they are, and completely regardless of how much they increase. Which brings up a question, why is this section:

"If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee."

In the contract at all, if that is the case, I have indeed agreed to pay all charges that I and my device incur. But neither I, nor my device, have incurred these new regulatory charges. They were introduced by Verizon. I had no control over this increase.It was not reflective of my usage, my plan, or my device. Regardless of my behavior this charge would have (and did) increase, and it did so unilaterally. I also acknowledge that this subsection informs me that charges may change.

"We set these charges; they aren't taxes, they aren't required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change."

But that does not mean that I agree to pay whatever the new amount might be. I appreciate the warning that these prices fluctuate, so that I know to watch my bill for them, but informing me that a price may change does not mean that I incurred those charges myself, through my usage, and so agree to pay them. Furthermore, I do not see the link between these statements:

"What Charges Are Set by Verizon Wireless?

You agree to pay all access, usage and other charges that you or the user of your wireless device incurred. For Postpay Service, our charges also include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren't taxes, they aren't required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change."

They are stating two entirely separate things. I agree to pay these charges, as they are when the agreement is signed. Also, entirely unrelated to that implied agreement, Verizon is informing me that the charges may change, and so I should watch out for that. This does not absolve them of their duty to release me from contract if they levy materially adverse charges unrelated to my usage and out of my control, as stated here:

If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee.

Verizon has informed me that they believe the above passage states that I agreed to pay these "other" prices, prices that are entirely under their control and not at all under mine - no matter how much they may increase, or how often, and as such, I am ineligible for the early termination fee waiver, and owe them $433.72.

According to Verizon's stance here (that I agreed to pay charges I may incur, and they stated that some charges may change, therefore I agreed to pay literally any charge they feel like levying, regardless of cost or reason,) they could theoretically charge me any amount for anything this regulatory charge increase could have been $100 or $1000 a month and if their argument were true, I would be contractually obligated to pay it, or else owe them an early termination fee that cannot be waived.

I think we can all agree that would not be a sound contract, and no reasonable person would agree to pay whatever was asked, regardless of usage, under any circumstances, or else face fines. No, Verizon and I signed an agreement for a set service at a set price, and I agreed to pay any changes incurred by my usage, which I have done faithfully. That was my end of the contract to uphold. They agreed that if they created new charges, or increased older ones that I did not incur and could not control through my usage, and I found those charges to be materially adverse (which I certainly do,) then I could cancel our contract without consequence. That is their end of the contract to uphold, and they are not doing so.

Further, Verizon Wireless has employed every morally questionable (if not downright illegal) tactic in the book before ultimately settling on this explanation. Throughout the process, they have refused my request to record our conversations (so that I have something to refer back to as they transfer me from employee to employee, each with a completely different reason why I still owe) though they also refused to cease recording me. Only they may have records of our interactions, it seems. They would also not release transcripts of my calls, at my repeated request. In fact, they outright refused to provide any sort of written statement whatsoever, nor any other record stating why I am not eligible for the early termination fee waiver. They have refuted every basic right I have as a customer to firmly understand the services for which I am being charged, and even refused to provide any sort of record for this refusal. I know there are many others like me that feel unhappy, exploited, and taken advantage of by Verizon Wireless for this same reason. After some research online, I have found several customers who have eventually been granted the ETF waiver for these regulatory charges, which tells me that Verizon Wireless simply hopes to stall, obfuscate and confuse their customers into paying charges they are not legally obligated to pay. I find that simply unacceptable, and I hope you do as well. I greatly appreciate your patience while reading this long and complicated retelling, and sincerely thank you in advance for any help you can provide.

Robert **

I asked Chris about porting my VZW number into google voice. I told him that I want to stay a VZW customer and as soon as the number is ported, I will call to get a new number from VZW. Since I was staying a customer and continuing the existing contract, I will not be paying the early termination fees. He told me that it is a standard procedure and that I will be charged an automatic early termination fee which will get cancelled as soon as I call VZW for a new number. I ported my number into google voice and when I called VZW for a new number, they refused to give me one, stating that I have terminated the contract by porting my number.

I will be charged an early termination fee of $300 and if I want to stay a VZW customer, I will have to start a new contract with VZW on top of paying the termination fee. They say that Chris misinformed me and that they are not responsible for this.

On August 20, Verizon store in the Palisades store sold me an iPhone and never told me I would lose my saved voice messages.

A few months ago, I upgraded my phone to an LG Cosmos and extended my contract on one of my 3 lines with Verizon Wireless. I discovered that almost every time I went to use the phone, I was getting a screen advertising ring tones and applications to download a "spam message". After spending two long sessions on the phone with Verizon Customer Support and two visits to the Verizon store where I purchased the new phone, no one was able to solve the problem.

I finally sent a message to David Small, the CTO of Verizon Wireless asking for help in getting the problem resolved. Tracy **, Executive Relations Coordinator responded and admitted that the LG Cosmos had this problem, but was unable to say if or when it would be fixed. At that point, I asked to return the phone for credit so I could purchase a different phone. Tracy would not agree to that; she only offered to let me select a used phone from a list that she sent me. I told her that since I paid for a new phone, I should get a new phone that works properly. Her only response is that it is past the trial period and that they are doing me a favor by letting me select a used phone.

To summarize, I purchased a new phone from Verizon and spent a couple of months trying to resolve a problem with it. Verizon admits the phone has a problem but does not know if or when it will be fixed. Their solution is to offer me a used phone of a different model, but I tell them I purchased a new phone, not a used one, and I expect a new phone. As a long-term customer with 3 lines, I am amazed at their lack of concern with customer satisfaction. I believe it is time to find a new carrier.

JMH

Between March and April 2011, my wife and I (James and Felicita **) contacted Verizon to transfer our Verizon wireless home phone number ** to a land home phone service at **. In order to do this, Verizon insisted that we accept a temporary telephone number, **, as a necessary number before the transfer to our requested number. We were assured that the whole process of transfer will take approximately 10 to 14 days. We accepted this on condition that we were not lumbered with an additional telephone number. However, as soon as ** was installed, Verizon ignored our initial request and for months, refused to make the transfer take effect without giving us any reason. Instead, Verizon continued to send us bill for a phone and number that we did not ask for.

I went with my daughter, Jazz, to Verizon Wireless located in Boynton because my daughter's Samsung Continuum cell phone has been giving her a lot of problems: the call drops, the screen freezes, and the phone turns off.

On Monday, we decided to go to the office in Boynton. She explained to the young man what the problem was. He took the phone and played with it without doing anything to fix it. I got furious because all of my daughter's personal information is in the phone. I walked out of their office very upset.

I have been a customer since 1994 and this is the way I was treated. The reason I was so upset is because my daughter went to another Verizon Wireless location and we were there for an hour and left. On the way to our house, she received a call and asked, "Who is this?" The person on the other end of the line replied, "You just left with your mom and sister." My daughter said, "What do you want?" He said, "You want to go out on a date with me?"

Verizon commingled multiple contracts on a common billing account. Phones on a contract are different from the contract of the phone being upgraded, are all promoted as "available buddies".

They entrap people with extension of a secondary contract when the customer thinks they are agreeing to an extension of the contract that their phone is associated with.

Most Verizon salespeople don't even understand that the company's buddy promotion automatically does this, enough to warn a customer properly.

Virtually nobody understands the subtle differences of a billing account with multiple contracts from a simple family plan.

Because they have obtained legally binding upgrade agreement from a person authorized to make billing changes, they believe they are justified in their actions and take no responsibility for their deception.

On June 13, 2011, I purchased a calling plan, Nationwide Talk & Text Unlimited with estimated monthly access of $104.51 and estimated first monthly bill of $177.67.

On June 14, 2011, I returned the phone and cancelled the calling plan. I returned the phone to Shawn **, who waived a $35 restocking fee. He promised the $125 security fee would be refunded within two weeks. He said that there was a 14-day allowance period for refunds without penalty.

A letter on June 14 relates that "you have not signed in yet. We sent you a text message and email with your temporary password for My Verizon online temporary password: **."

I never signed to complete the enrollment because I had cancelled my account. I called "Tom" at Verizon on June 25. He said Shawn had forgotten to cancel my plan and said he would call me on July 26, 2011. He said don't pay anything.

Tom never called. Emily, on 8/5, said by 8/17. I called Evin and he said in two to three months. He is good at crocodile tears and hemming and hawing.

In July, I scheduled a payment for my wireless service. Unfortunately, the payment was returned by my bank. However, I made a full cash payment before the payment was sent to my bank a second time.

On August 6, Verizon suspended my service based on the return of the payment. According to Verizon's Financial Service Department, the account was 68 days past due. When I was connected to customer care and explained the story, they told me I was not in collections and I would be charged the bank fee for the return payment in my next billing cycle. I was reconnected to financial services, who reconnected my service and charged me a reconnection fee for the five phones on my account. I informed the representative I would make a payment on August 12 or 19 for my August payment. I chose the timing due to the fraudulent challenges with my checking account.

On August 15, Verizon sent me a text stating my service may be suspended. When I told them about the payment on August 19, they told me they would post the information to my account, but could not guarantee my service would not be disconnected because I am over 90 days past due. This is based on the return check from July. However, the representatives can see that I am not over 90 days past due, but they cannot make any changes to the system. I owe my normal payment, which was due August 4. Technically and by the representatives admission, I only owe for August. Customer care has confirmed I only owe for August, but the system will not allow the financial representative to update the system to reflect the correct information.

I bought a new phone and signed a 2-year contract. The phone was terrible. Battery would die after 2-3 hours of almost no use. I went back two times for help from Verizon. I decided to cancel after having the phone for 3 days inside the 30-day window Verizon offer to cancel a contract. I paid the restocking fee and any usage was paid for when I returned the phone.

8/09/11 - Three phones on plan, one phone not charging. I went into La Habra store and spoke with Jamonee ** and was informed that nothing could be done with broken phone; insurance would not cover and the phone is dead and there will be no upgrade. I asked the options again and was assured that there's no other option but to purchase a 4th line and get an upgrade (current special android phones: Buy one get one free).

After several shared comments to Mr. ** that I really do not want to spend $$$ on another line and phones etc., he assured me that this was the only way to go. To top it off, I canceled my insurance because as he put it: You are paying for nothing and that's where the 4th phone line will come into play. When you do the math, it is less money.

I had him to repeat the logic over again because it was crazy for me to accept it. On 8/11/11, phones arrived. My daughter questioned broken phone/warranty. She called Verizon and was told that phone could have been repaired. My daughter went to the store where I initially went on 8/9, and spoke with manager Lilly and Mr. **. Lilly found in the system and confirmed that the phone could have been repaired. Mr. ** stated he offered options to me on 8/9 and I chose to purchase.

I myself went to the store on 8/11 and spoke with the same manager but Mr. ** was gone for the day. I was classified by Lilly as "the type" of customer who would come back questioning my own decisions. This store obviously lacks customer skills and employees are feeling very secure with their positions. This is from lack of high managerial leadership. No one should feel frustrated or labeled and most of all, disrespected. Customers are a vital part of why they even exist there.

I have a Verzion phone for a yr + now and it stared not working. I called verzion and they sent out and replacement phone. it was in realy bad shape. I call them with my disappointment and they said if I want to stay with then they will send me a new phone and end my contract early and start a new one. that would meen I would buy a new phone and start a new two yr. deal with them.

Now they say I owe them a phone?? I asked how? when each new contract you Have To BUY A NEW PHONE...they just because???? NOw I have to give then my old phone that I paid for over a yr. ago and lose that money and still pay for a new phone? and pay 500 buck??? HELP!!!!

To make a long story short, I traveled to the Bahamas on 6/30-7/2 2011. On 7/1 my sister and I were having dinner about 8:30 pm. My sister wanted to show me angry birds a cell phone game. The game said free. It started down loading and wouldn't stop. After about 30 min I received a text message saying I had 50 dollars in roaming charges. Now verizon sent me a text earlier welcoming me to the bahamas and explaining what would be charged if I made a call, text, or receive a text. I made sure I did neither. I only used my phone for the clock but not phone calls or text.

when I got the text about the 50 dollars roaming charge I started to investigate. I took the battery out the phone and waited a while. I put the battery back in and the phone was still roaming. I asked around to different people and one person told me it was the game trying to down load. I took the battery out several times and I could not stop the phone from roaming. The next morning I tried it again and nothing worked. The next day about 8:00 in the morning when we returned to Flordia the phone stop roaming. Even if I was totally aware of down loading the game i was never able to play the game. I am expected to pay 472 dollars for roaming charges for services i was never able to use. The game said free and free is free not free now and pay later, it says free. The sent me a text to warn about texting and making a call but never anything about down loading a free game. This was my first time taking a trip out of the US and the last thing I ever thought about was calling Verizon. I know now what to do but was not aware of a free game costing me almost 500 dollars.

I am writing to tell you how unsatisfied I am with the way customer service has treated me. I called in late May to suspend my service while I was traveling abroad for two months. Rather than set a date for suspension, the representative told me how easy it was to call from the airport and suspend the service through the automated system. He in no way prepared me with the knowledge that I could suspend with or without billing and that choosing the wrong option would result in me being charged the full fee each month. He did tell me that my contract would still have to be fulfilled for the number of days I was gone, that there would be a minimal charge, and that when I returned I just needed to make another phone call to switch the service back on.

When I called from the airport, I chose to suspend with billing, thinking that that meant that I would be billed a minimal fee to suspend the service for two months. Upon returning on July 29, I called to reactivate my service, only to discover that I had a huge bill waiting for me.

I was being billed for full service during my vacation. When I called customer service and talked to Jerry, he explained that I had signed up for suspension with billing and insisted that it was my fault, even though the representative hadn't warned me about this option. After about 20 minutes of getting nowhere with him, I asked to speak to his supervisor, Justin.

Justin offered me a 25% discount and was very condescending, insisting that I was the one at fault. Once again, I wasted almost an hour with him. I didn't feel that he was trying to help me at all. He offered me a 50% discount, which was still insulting to me.

I asked to speak to his supervisor, Brandy, who took four hours to call me back. She also took a condescending tone with me, taunting me that I needed to listen to the recording with her so I could see how it was all my fault.

Brandy and Justin have treated me like a liar and I feel devalued as a customer. I have written no less than three emails to the "Executive Relations Team" and have received absolutely no response more than a week later!

Today, Verizon shut down my service, even though I explained that my bill is in dispute! After spending another one of my vacation days being passed around from representative to representative (not one helped me), I had to pay 50% of the June bill for a period that I never even received service for. Verizon has the absolute worst customer service ever. I shouldn't have to pay for a service I didn't receive or be blamed for the directions the customer service agent gave me about suspending my service. That was their mistake!

I went to a Verizon store and bought a charger. The one that is offered with the Verizon name on it with like a green horse shoe on it. I have had it less that a month when the part that covers the part that pugs into the phone fell off. I was able to put it back on, but when my phone was plugged in charging my daughter picked up the phone and it fell apart again. This is a safety hazard and could cause injury to me or one of my family member. I took it back to the store and they told me that they could not replace it and asked if I would like to buy another one. I called customer support and got the same answer. Why would I want to buy a charger that broke in a less then a month and the company will not support there product. I am writing this to you in hope that you will help me replace this faulty charger that I bought from your store. I should have saved my money and bought a cheeper one from any other store that would still be in one piece and safe to use. I hate to think this is how you want to treat your customers by sell cheap products with your name on them that break. Even if you choose not to replace this product I hope that you look into the manufacturing of these and take them off the market before someone gets hurt.

I bought my iPhone 2 weeks ago, and this morning my phone got dropped from my pocket to the kitchen counter. It was less than a 10-inch drop and my phone was shattered.

I also bought a $45.00 Case from Verizon for this iPhone.

I cannot understand how it can break like this. Verizon is not willing to do anything about it.

I am very disappointed with Verizon.

I bought my phone 2 weeks ago from Verizon. I also went to Verizon store and they sold me a $45.00 case for it.

This morning, my phone was dropped from my pocket to my kitchen counter, less than a 10-inch drop, and got shattered.

I called Verizon and they are not willing to do anything about it. What a shame!

Someone went into my Verizon wireless prepaid account & changed my security code without my password. I could not get any information because I did not have access to the security code.

Also some of security questions they asked were not right. Like, what was your first pet? I don't have any pets. This has happened before but now it is getting out of hand. I will never offer anyone to get this service or any Verizon service.

I started a 2 yr. contract in July 2010. Paid my bills on time, after 6mos. of on time payments I was eligible to add a line. I went into the store to pay my bill, the sales rep in the store asked if I wanted to do a family plan. I told him no because I have small children, so their is no need of a family plan. I shrugged it off and he proceeded to tell me about the the home phone service, I agreed to that and he started the necessary paperwork. My fiance walked in to pay his bill shortly after, while I was looking at other products in the store, he approached him with the same family plan. Next thing I know he calls me to sign the contract for the home phone service, after I signed the contract, he starts pulling out new phones.

I unknowingly signed up for the family plan. The plan I didn't want in the first place. I called Verizon's customer service telling them that I didn't want the plans, they proceeded to tell my I could get rid of the lines, but I had to pay $350.00 early cancellation fee per line $1,050.00 total. Next I receive a $529.00 phone bill, which is a big increase from the $108.00 bill I usually get. I called and pleaded with anyone who would hear me about this, but no one cared. I even asked if they would use the security deposit to get that bill down to a reasonable amount. no such luck. Now I am getting bills in the amount of $1410.00 and they sill ended up keeping the deposit.

I got a phone from someone but no water damaged and still under manufacture warranty. However, when I called Verizon, they said because it transfer to a different account, so the phone is voided warranty. I was like so out of million people like me, they will never get any replacement. They said sorry just policy. I think this policy is a scam for making a lot of money if people like me do not stand up to say something. But a lot of people able to get a new phone from them, for their unusable phone because they did not give it to someone. They are the first owner. I was like that's so unfair. Same phone same day launched but many people will not get a replacement, many do.

I have a phone that I purchased from Verizon that is not working and is going to be replaced under warranty. They say it will atke a week to get a new one but they will not replace the phone til the past due balance is paid. The phone is under warranty and I paid for the phone they did not give it to me for free. The girl said that that is their policy but no where in the contract with them is this stated. The girl than ask for a telephone number she can have some one call me back in 24 to 48 hours I tell her that the only phone I have is the one from them and she continues to ask me for a number some one can contact me at finally I gave her my wife's number.

Rating 0. I have attempted to get my employee discount (20%) with Verizon. I have been told several times this would not be a problem but while trying to do this, I was told that I have to do an AOL (put in my name, no problem I thought since I have paid the bill the last 15 years but it was in my husband's acc).

Well now they tell me it would forfeit all warranty on all the phones. My daughter just bought a phone within the last 24 hours. This is ridiculous. I have paid too much for such poor quality of product and poor service where each employee of Verizon tells me a different thing. I get my hopes up and they squash them.

If someone tries to call me, you might note that my phone is currently out of commission based on what I'm about to tell you.

I purchased my first phone Droid X and a two-year agreement with Verizon around November 2011. The sales person completely screwed up the order and after receiving my new phone, I had to send it back.

After they sent me another phone, the camera on it did not work. They sent another phone. This phone also did not work and I got a fourth replacement phone, which didn't work. The third or fourth phone that I received both "refurbished" (I don't recall which), was not even wiped clean and had someone else's data on it and was not working.

I am currently on my fifth phone and it just stopped working. Verizon is sending me now yet a sixth REFURBISHED phone and all I want is a NEW, unused, unbroken phone and feel entitled.

My daughter got an air card from Verizon approximately 2 years ago. I found out that she had lost the card, and had not used it in quite some time.

About one year later, in February 2010, I called to cancel service. I was told I had to pay a termination fee, or find a new customer for Verizon to replace the service being cancelled. "Oh", I said, "my daughter just switched from AT&T to Verizon", but they would not accept that because she had already switched. I had to find another new customer. So, I gave up; continued to pay the bills.

I again tried to cancel the service last summer June 2010; I was told I could not cancel due to contract, but I could suspend service for three months. I was not told that a suspension would extend my contract. Again, I continued to pay $66 a month for service I was not using. In May 2011, I talked to Mae, who indicated my contract was up to 5/18/11, and would cancel as of that date.

Yeah, finally!

I received a bill in June for May which I paid; then, I received another bill in July for June. I thought maybe the processing department was a little behind or something? So, I ignored it, and I got another bill. I called and talked to a lady; I explained the situation, and she informed me of the extended contract that now was thru August 2011. I asked if she would waive the $142 for June and July; since they should have been cancelled as per my phone talk with Mae on May 1st. She referred me to Richard.

Richard was rude. He did nothing for me despite acknowledging Verizon's lack of communication on numerous occasions; leading to my continued payment of ongoing bills-- for service I was not using.

I don't know how they can do this. This card /service have not been used for at least 1 year at $66 per month. That is $792.00 paid for nothing. They (Verizon) cannot acknowledge their mistake, and waive $142 in additional billing they claim they are due!

Are you kidding me?

A payment from June bounced and subsequently my phone was disconnected. Upon realizing this, I attempted to pay the bill using my debit card as I typically do over their online 'My Verizon' service. When I attempted to pay my bill, I received a message stating that I will only be able to pay my bill in cash at a Verizon store, so a 14 mile trip to the Verizon store and $180.00 in cash later, my phone is still disconnected. I called them and I was told that it should have automatically reconnected, but it was not until the following day.

Now it is July and I want to make my payment online or over the phone, but I cannot. I called Verizon and I was told that I will not be able to pay my bill using any electronic services until my account is reviewed six months from now and they're really 'sorry'.

I haven't been able to locate a single policy about this matter printed out to explain these seemingly 'behind the curtains' financial maneuvers.

I purchased a cell phone from Verizon on July 7, 2011. I was informed that I would receive a Visa gift card for $50.00 (as a rebate). When I received the cell phone, I mailed in the customer receipt, and filled out the rebate form. I also submitted four bar codes (original) that were included with the FedEx delivery of my cell phone. A few days later, I received a notice that my rebate was denied because I had not submitted the "proper bar codes." I then went through the paperwork that arrived with the phone, and indeed I did find another bar code. I wrote the company a letter and submitted the remaining bar code. The last bar code that I submitted clearly indicated "proof of purchase"; as did my original receipt, and copy of which I mailed when I requested my rebate.

All of the data that I submitted indicated that I indeed purchased the cell phone. I called the chat line at the rebate center; I spoke with someone named Drew, who seemed to not even know what a bar code was, even though I told him that I had submitted four bar codes that were the originals and made copies for my records. He abruptly ended the chat, which indicated to me that this rebate center had no intention of even listening to my explanation. All of the bar codes that I submitted to the rebate center were the ORIGINAL bar codes, but I have photocopies of them with my own records.

I understand that Verizon has tasked this company called Paragway to issue the rebates; so, I assume that the company is the "Verizon Rebate Center." I have never had a problem with Verizon; having been their customer for over eleven years, and I believe this rebate center is the culprit. I have researched them on the Internet, and my complaint seems to be one of many against this company.

In 02/01/2011, I bought a new computer along with Internet security products. Weeks later, I bought a Verizon 3g Air Card. Three weeks later, I received a text message on my computer telling that someone else was using the same line, and to check with my Internet provider. I called and told Verizon about the texts message. They stated it was my Internet security program, and not then. So, I bought another Internet security program. I got back on my computer, and this time I was hacked. The text message I received before logging off said that I was sharing the same IP provider, and they had the password. I call Verizon and told them to cancel the bill for the month of April, and they refused to accept fault.

I signed up for an air card account early in 2010. The service was good, until about 6 months ago when I started losing the connection every 2-3 minutes. I have had the air card replaced under warranty, and have spoken to Verizon's Tech support many, many times. My local paper has reported that Verizon has moved equipment from our rural area to another more highly populated area, to support a 4G roll out. My location is listed on Verizon's website as receiving full 3G service from Verizon, although now Verizon's Tech support is telling me that I'm in a "fringe" area. They told me that they are aware that there is a problem and that is their resolution. Why can't they return the service to my area, to what it was in the past?

In June of 2010, I was excited to upgrade my old LG enV phone to the newest LG enV touch. I have been with Verizon for many years (early 90's). I did not have the phone for one month, when it started powering down for no reason. I would have full coverage and a full charge; and the phone would shut off. Then the touch screen would have so many lines through it that you could not see to use it, not to mention that it told me that I had messages when I did not. Well, Verizon was kind enough to replace it with another of the same model, because they had no excuse for why it was doing what it was doing. It had the latest software and no damage. Well, within another two months the second phone began doing the same thing. Okay, what are the odds that it would happen a third time, but I did not want to take a chance. I took that phone to the Dekalb, Alabama Verizon dealer where they once again were not sure why the phone was giving such problems. At this time, I began requesting another phone - any phone that would simply work. They informed me that it was not time for an upgrade, therefore all they could do is replace it with the same model. I, wanting to make peace, said okay.

On to the third phone and continued lost calls and crazy screens. I would send a text message and the phone would completely shut down. This lead to a call to the 1800 number, which lead to a one-hour lengthy phone conversation that assured me that the only way to get away from this horrible phone was to purchase another one. Of course, no upgrades were available, so they priced me phones starting at $200.00. Then it went to pre-certified phones which were starting in the upper $100.00. I begged and pleaded to look at the long service history without complaints, the number of phones we have and the fact we have internet through them. We have been loyal. That call ended with me realizing that they would not help to get me a phone that worked without paying at least $200.00 more. I was informed that I signed a contract accepting that phone and therefore, even if there is a manufacture problem, I signed for that phone. How wonderful is it that the company we have been loyal to backs up their products and their customers?

Well, now I really have a bad taste for Verizon and LG. I called again right before my warranty expired to hear them tell me there was nothing I could do beyond purchasing another phone ($200 or more) and thus extending my contract. I went to the Gadsden, Alabama Verizon dealer and asked for one last plea of help. I was willing to pay a reasonable price. Once again, I was told that no discount could be applied to my phone yet. I decided to suck it up and deal with it.

One month later, the phone (third one) continues to power off on a whim (during calls, during texting, even sitting on my desk) and the screen is half gone. Yes, the bottom half of the screen has not been clear for two days. I called Verizon warranty place last night and spoke to Jess who assured me that his supervisor would call me today after 4pm and will help me. As 10pm rolled around, I called back and got to tell my entire story over for at least the ninth time. This time they assured me I was a valued customer and they would ask their supervisor if they could help me. After I was placed on-hold for less than 5 seconds, I was told 'no', that I should have called when I was under warranty, then they would have replaced it for me. I told him that was amazing; I had asked and begged for a year to get out of this horrid phone and was told no. Now he is telling me that yes, they could have. Little good that does me now. I am upset with Verizon Wireless. For them to be the leader, they can afford to help their customers better.

Verizon Wireless is a fraud. I bought a Blackberry in January, 2011 and it broke on May 2011! The customer rep said "we don't fix phones". I explained that Verizon is responsible for fixing phones because of the expense and they have a one year warranty. The rep said "you have to buy insurance on the phone". When I wrote the CEO explaining that you do not have to buy insurance on a phone any more than you have to buy insurance on a loaf of bread that one purchases at the store, a rep called and said "you have to have insurance on it". Verizon Wireless refused to fix my phone or pay the FED EX fee to mail it to RIM to have it fixed. I have never had a CEO refuse to do any thing for me before.

In addition, this is fraud because, even if you have to buy insurance when you purchase the phone, the phone is brand new unless Verizon is merchandising used phones. You should not have to buy insurance when the phone is brand new. This is deceit and a rip off by Verizon. Another abomination by Verizon is that the phone will not even come on anymore! I can't even use the phone to set an alarm or tell the time.

Verizon states that I owe a bill of $328.00, which is not mine. I believe this is an ID fraud, as I have been a victim of such in the past. Verizon is severely compromising my credit, and I want it removed from my credit report, as soon as possible. My referenced account number is **.

I am a Verizon customer for about 10 years. I recently bought a Blackberrry and went to a Verizon store to connect it. When they connect the device, it shows icons for download. Some are free and some are paid. Skype is one of this icons the appears in the options for download. Download is free. Being new using this smartphone I made many calls to Verizon to ask what apps were free and the ones that were not. I also called to ask how to use Skype mobile. The Verizon representative said calls from Skype would be billed by Skype and I needed to put credit. So I did.

I went to my Skype, did research about Skype mobile phones and rates. My phone was in the list and the rates are very good for international calls. I put $10.00 credit on Skype, and this credit would give about 400 minutes, a little less when calling to a cell phone but between both calls I would have plenty minutes to spend. Then I started to use my credit, on June 13th. I downloaded Skype, made the phone calls from Skype page, following all steps to complete call. Nothing seems to be wrong. One day, after start using Skype I decided to call Verizon just to be sure that I was not going to be charged by Verizon. The answer was NO. I did not have any international calls in my account, and I was FINE. No comments about Skype not being supported by Verizon, no advice about not to use it. NOTHING AT ALL.

I tought I was doing everything the way I was supposed to do. Called my cell phone company to get information, reassured, researched, downloaded, put credit and used it. I don't see anything wrong with that. How could be possible you connect a phone and it comes with something that you are not suppose to use, not suppose to download, not adviced about it? It doesn't make any sense for me. And how come they want me to pay for their failures? Skype shouldn't even be there in the first place if was not to be used, and people from Verizon had change to give information about, advice me not to use it. Didn't they know about it? Or just didn't care to give information? My guess is they didn't know, just like me. I talked to so many people before, after and recently. About 15 to 20 phone calls.

On June 28th I travelled outside the country for one week and I lost my phone. I never use cell phone outside the U.S., it's very expensive. I don't need to use Verizon there, When I need I just borrow any old phone from a friend, put a SIM CARD from there and pay for some credit to use prepaid minutes. I have family outside of the country and I spend about $10.00 to $20.00 every month in prepaid minutes from a company called My Star 123. And I am doing this for years, just wanted to tried Skype because the rates were good and also to have a second option in case I had problems to connect with that prepaid card company.

I came back to U.S on July 6th and since I had lost my Blackberry I had to connect my old phone, not a smartphone. I checked my bill the next day, July 7th. I was shocked with the amount they were charging me, $661.77. I called Verizon, when I had a chance, to find out what happened, why the bill was so high. I first though somebody was using my phone when I lost it. I talked to a Verizon person, his name is Derrick, for about 1 hour and finally he said the high bill was before I lost the phone, was from June 13th, when I started to use Skype. I asked how come? I was using Skype, I had credit, I called Verizon before and after start using it . How come Verizon was charging me for this calls I asked him. He asked after our conversation for me to send some documents to fax number 843-529-6680 in attn to Derrick and Susan Wills: Proof of Purchase from Skype, Skype e-mail confirmation of my purchase and rates from Skype. He also said if I wanted to contact him I could just call Verizon and anybody that answer my call would be able to e-mail him asking to contact me.

How come you talked to somebody for about 1 hour, got information on how to proceed and this has no results? Is this person prepared for resolving problems? Does this person have knowledge of what he is doing? Is this fax number a good number or people just didn't care when they got my documents?

I kept trying to find out what happened to the fax and the possibility to talk to Derrick, the person who requested my documents. It was terrible having to say everything again and again and not get help. I didn't give up, I called one day about five times, got disconnect but I could finally finish my conversation with Verizon. The representative, for the FIRST time said VERIZON DID NOT SUPPORT SKYPE. I could not believe that. I explained but she said I need to pay the bill, nothing else. I asked for her supervisor and he just didn't care about my fax, my history, Derrick. He was offered me a small discount and this was not going to resolve my problem I said. He said, nothing he could do about it. I said ok, I will dispute this bill because I don't thing is right to pay for Verizon's mistake.

I want to pay my bill but the correct amount, I don't feel I made any mistake. I did all I could to prevent this. I tried really hard to communicate and get answers.

I appreciate any help in this matter because I tried to get help so many times with so many people from Verizon. I have all the documents to support my case, I didn't see any way to attach them. If it is necessary I can send by mail, or e-mail the documents.

When Verizon upped the pricing on their data usage recently, I tried to find a less expensive way for my wife and me to use a cellular service with data, and I found a great service for much less also with unlimited data use. I converted our cell numbers to a new company in the middle of the month. I had a full month prepaid on Verizon and of course expected that any service not used would be refunded. The account was closed on either the 15th or 16th of July 2011. When speaking with the customer service person at Verizon I was told that my contract stated that there would be no refund if canceled in the middle of the month. My 2 year contract had ended with them. Now I find that the account would be held in suspended state until the contract runs out July 31, 2011.

This is not customer service, it is simply taking that which is not theirs to take. How can they legally decide a pricing condition such that if you cancel a prepaid amount of money,and do not use it you cannot get it back. This refusal to refund for service not used needs heavy regulation and fines as it amounts to taking money that is not theirs. Otherwise my experience with Verizon has been exceptionally good. My only recourse, Guess what Verizon! I won't be back (once burned) and I will let everyone know that you kept my hard earned dollars.

the whole issue began when my husband and i went in for phone upgrades. when we walked out, we has an additional and unnecessary line and the cost was expenentially more than what they had originally quoted us. in addition, despite being told our bill could be paid off over time, our lines were cut without notice. since then we had been unhappy with our service, (we get no reception where we live) and have been looking for a way to end our contract due to the deceitful practices of the company.

on july 1st, 2011, verizon is increasing their regulatory fees. as set forth in my contract it states these fees are set by verizon. in addition, my contract clearly states i have 60 days from the date of change to cancel my account if the charges have a material adverse affect. the amount my seem small but the fee increased 23%. i contacted verizon and was told by ty the fee was mandated by law, despite the fact i was able to clearly point out verizon clearly states this is not the case in my contract. he declined to allow me to cancel my account. he transferred me to adasha who agreed with ty. i advised the fees are not mandated by law and are set by verizon.

adasha stated she would credit my account for the difference and no longer had a right to cancel my contract. nowhere in my contract does it state that they can negate the affect and take away my right. in addition, what's to stop them from increasing my fee again next month? what charges are set by verizon wireless? you agree to pay all access, usage and other charges that you or the user of your wireless device incurred. for postpay service, our charges also include federal universal service, regulatory and administrative charges and we may also include other charges related to our governmental costs. we set these charges, they are taxes, they aren't required by law, they are kept by us in whole or in part and the amounts and what they pay for may change.

can verizon wireless change this agreement or my service? we may change prices or any other term of your service or this agreement at any time, but we'll provide notice first, including written notice if you have postpay service. if you user your service after the change takes effect, that means you are accepting the change. if you're a postpay customer and a change to your plan or this agreement has a material adverse effect on you, you can cancel the line of service that has been affected within 60 days of receiving the notice with no early termination fee.

I had a defective cellphone. In May, Verizon sent me a new one and a Fed-Ex return label. I sent back the defective phone with the return label provided the same day, around May 5th. There is no Fed-Ex close to my home, so I took it to my local post office and they sent it to Fed-Ex. Fed-Ex claims they never received it, the Post office says Fed-Ex either picked it up from their warehouse in Everett or it was sent Postage Due to the address on the box. Verizon is now charging ME $459.99 plus tax for a defective phone I do not have. The Fed-Ex tracking number has not been scanned so Verizon says it is my responsibility to pay for it.

The Post Office will give me a letter saying they know I handed it off to them, but Verizon will not accept that and credit off my bill the cost of the phone. They want a to see a Post Office log of Fed-Ex tracking numbers showing my package on that log. Unfortunately, the Post Office does not keep a log of Fed-Ex tracking numbers because there are too many; they rely on Fed-Ex to scan their own stuff when they pick it up. That letter is all they will give me. I called clear back to Fort Worth, TX Post Office where the package was addressed to, they sent me to their CFS parcels department-they didn't have it, they sent me to Postage Due where all Fed-Ex packages go for pick up by Fed-Ex. They said Fed-Ex lets the packages sit sometimes a month or more because they do not want to pay the postage due to the Postal Service. They could not verify my package was there because they cannot scan Fed-Ex packages and they keep no log. Again, I shouldn't be penalized for someone elses lack of responsibility.

I purchased a Samsung Reality phone from Verizon Wireless about a year ago. Ever since I have had the phone, I have had problems with it. I've missed numerous calls because the phone wouldn't ring, it would freeze up and shutdown on it's own and now it's over heating. I made two separate complaints about my phone to Verizon and they told me nothing was wrong with it, without doing a dignostic test on it. They told me that there were some software issues, but Samsung was working on resolving those issues. My phone is now shutting down on its own a lot more, overheating, and randomly has lines across the screen, similiar to the effect of interference with cable television when there is a storm. I have taken care of the phone and it doesn't have any water damage, but they will not do anything because it is out of warranty and I did not purchase insurance on it. However, I had prior complaints which they didn't resolve when it was under warranty.

It is that on my Verizon Cell Phone if I recieve Text and I believe also phone calls then i am charged as well as the ones contacting me. I don,t get it. I have no control over who calls or text me. I guess it is that I am charged and the other person is charged for the same text or call. May be I slipped into another place and time or something but how can I be charged for something I have no control over. I don,t text and make very few phone calls but get phone bills in the hundreds of dollars.

What happened who came up with well we will just charge everybody for our service no matter they texted or called or not. I don,t get it. What happened to that I pay for what service I use and the same for everbody else not that I pay for who ever decides to call me or text me which in this case happen to be scammers and people texting me trying to sale me stuff I don,t want. Why do i have to pay. I don,t get it.

Cell phone was within warranty period and began to malfunction. Took phone to store and tech said damage was internal. Manager, Jessica, refused to honor warranty pointing to a small scratch on the corner of the phone and calling it physical damage. By small I mean very small. I asked if the problem was from physical damage (i.e. the scratch) or from a manufacturer's defect. The answer was, it could be either.

Issue 1: Verizon would not put in writing that they were denying warranty due to physical damage.

Issue 2: There was no way to get a determination as to replacement under warranty unless I sent the phone in, having, agreed ahead of time, to pay FULL replacement charge if deemed the scratch caused the defect. Issue 3: please show the definition of physical damage(i.e. how big a scratch is too big). Key learning. Get a protective cover to prevent scratches or Verizon will get you with a catch 22.

My husband and I purchased 2 HTC Thunderbolt smartphones from Verizon (April 2), of course you have to sign a 2 yr. contract to get the discounted price for the phones. We spent $200 each for the phones. Well the 14 days that they give you to cancel or return the phones, they worked pretty good. On May 12th, there was an update sent out, so I thought great the phone will be better than before. Well this update made them power down and reboot almost daily. And sometimes several times a day.

Every time we go to Verizon or email them, we just get the runaround. We stopped in at Verizon in Warsaw, In. and the Representative said that the update was being pushed out now and we should get it in a couple days. He also did a master reset on my phone saying that by doing this it may push the update to my phone quicker. Well this did not bring the update to my phone.

I purchased a Droid x from Verizon in May of 2011. The ohone would power off and not restart. I was sent a replacement phone the end of June 2011. The replacement phone would also power off and not restart. The second phone got so hot while turned off in my purse that the plastic liner in my purse melter. i was then forced to purchase another phone from Verizon. I purchased the Droid x2 two days later the new phone is getting hot when charged or in the hoe dock. I contacte dVerizon and asked to get a Iphone as a replacement for the droid as the droid phones are not operating correctly. I was told that my only recourse is to get another replacement droid phone.

I have now purchased and paid for two Droid phones . Paid in advance for the phone service from Verizon. I have attempted to get another brand of phone from verizon. I do not think that this should be legal to force someone to stay in a two year contract and continue to be forced to use a poduct that is defective unreliable and a danger to your health. I would like for Verizon to either provide me with another phone such as a Iphone or refund my money for the droid phone the advance payment on my phone service and release me from the two year contract so that I can obtain phone service from another carrier that will provide a safe and reliable phone.

I was recently at the Verizon store in Pleasant Hill, CA and could not believe their ridiculous method of serving customers!

First of all, there was a lady whose only job was to open the door when a customer approached. Next you walked five feet to the kiosk and signed in. I told the "sign in" lady that I just had a simple question about my new phone, but she said I had to wait for the next available employee. So I began my 45-minute wait! During this time, one man did nothing but walk back and forth to look at the sign-in list and look for an employee. He never once helped a customer. When it was finally my turn, it took the person about three minutes to answer my question and fix my phone.

I was telling a friend about my experience, and she had just been in the store in Petaluma for a similar problem. At that store, no one was wasting their time opening the door for you, and the person at the kiosk said, "I can probably fix that for you, but if someone comes in you'll have to wait while I sign them in." In five minutes, her phone was fixed and she was on her way. Perhaps the Pleasant Hill store can take a few lessons from them. Since my Verizon bill ultimately pays for the employees, it bothers me to think that money is wasted having a person do nothing but open the door or another one just walking back and forth!

even though within the 1yr warranty period Charity stated that warranty is for software issues only and NOT physical, she stated that manufacturers no longer make phones to last the term of the contract and that is why she purchases add'l insurance for a monthly fee. I would not have extended my contract to get the phone in question had I known that it could not be used for purposes intended.

Charity stated that it is nothing that Verizon can do...she said that I could purchase a pre-owned phone, get an old one from home or a friend or she could look up other ph#'s on my family plan to see if my son could use their upgrade to sign another two yr contract in order to replace the defective phone, neither of these options were acceptable to me unless Verizon rescinded the extended contract on the defective phone.

In April, I phoned Verizon again, and they said they would take my phone bill and internet bill down to $50.00 a month. They know my phone line doesn't even work and they said they sent someone to repair it, but they never came. I told them to take the service down to the minimum and leave it at $50.00 a month. As of June's billing, my bill showed that I owed $100.00. As of my bill now, due July 19th, it reflects me owing $140.00. This balance is after all my payments of $50.00 were sent and received by them. I'm so sick and tired of them. They do this to me every time I change anything with them; and you get a different person each time. I'm so frustrated. I just want my bill to reflect me owing $50.00.

actually, this is not a complaint - it's a compliment for the verizon wireless customer service department. returning the first droid incredible2, which simply did not work, was made easy, and the problems emerging in the replacement [some about hardware, some about applications] are responded to quickly and competently. i think the positives are worth noting as well as the negatives.

I had Verizon over 2 years ago and I had a phone that was damaged and irreparable. I had Verizon for over 3 months and just started the plan; but instead of them offering a replacement phone or a used phone, the Verizon store told me their cheapest phone costs $500 and the better phones were from $700 to $900. Their cheapest model was the oldest model that was nothing comparable to what Ii had. I asked if they had refurbished phones or anything but was completely being railroaded by the sales representatives into a new phone. I told them that that wasn't happening, and that I was terminating my contract with Verizon.

When I started the service contract, I paid over $300 dollars for the phone; but they were still charging an early termination fee and would not offer anything close to $300 dollars to replace the phone. I was told I had to pay the early termination fee or they would turn into collections that same week. I had to go to another provider and pay another $300 dollars to start a new contract. I told Verizon I could only afford to pay for the early termination; and they didn't credit me back for any of the usage I didn't use that month. So, I told them I'd pay 1/2 of their $400-plus fee that month and the rest, later. They didn't say anything about that being a problem but took the money and turned me into collections for the remaining amount.

I've told Verizon I'd pay the remaining balance if they remove the collection agency and the marks on my credit but they just demanded payment. I ported my number to the new provider and have since moved it a second time over the course of 2 years. Verizon has done nothing to remove the negative marks on my credit; and every time I've had contact with the collection people is been in a demand letter, wherein I have stated that they remove the negative marks and I will pay the final payment.

Well, today, after about 2 years of leaving Verizon, Verizon has Ported my number back to themselves with no notice or warning. They have taken a number I use for business. From what I have read, Verizon is out of line here, and I will pursue this through the courts; but I want this posted for others to see how Verizon operates. They're criminals in my book, and I hope everyone follows up with Legal Representation and sues this company for the mistreatment I've read -- from their customer service reps to the lies from their sales people. In my opinion, this isn't a company that should be allowed to operate.

I purchased a smartphone from Verizon in October 2009. Initially I was placed properly on the personal' unlimited data plan for $30. A few days later, after a phone change, my plan was changed to a corporate' data plan for $45. This was a mistake and I either overlooked it during the changes or never saw it during my hours spent at the store.

I paid my bills on time since then, and never scrutinized the line items enough to realize I was on a wrong plan. Recently, I was informed that I was on the incorrect plan by a rep (in a different store) when I was upgrading phones.

When I asked to be refunded the difference, I was told I had to contact Verizon Corporate and that they would probably only refund a PORTION of the overcharges. After several phone calls, I have been able to get 12 months credited back, but not the entire amount.

During the exchanges, I was made to feel as if it was MY fault that I was overcharged. It also feels like a big game the company does whatever it wants and if you catch it in time, you don't get charged. But if you don't catch it fast enough, they win and get to keep your money.

Corporations should not have this ability. Collectively we should not allow this type of thing to occur any longer.

Thank you for any help in resolving this issue and stopping this practice of self-limiting time constraints on returning funds that THEY mistakenly overcharged for.

Firstly, in Christmas of 2009 I ordered a phone through a special offer I received from Verizon through the mail. The phone which would cost $100.00 had a $100.00 rebate, which would make it free. But ordering the phone would extend my contract by another six months. So I did order the phone. The rebate required that I send about six documents, including the shipping label which I cut from the box. Well, the "independent" rebate center said I was missing documents, even though I sent everything required in one envelope. So I would not get the rebate. Then I called Verizon and was told I would get the rebate. When I never received it I called Verizon again and was told that they couldn't give me the rebate, since the rebate center was an "independent contractor". The phone became inoperable for an unknown reason less than four months later.

This also happened to my neighbor, who got the special offer phone too. Verizon sent me a replacement that was marked "almost new". Even then I didn't learn my lesson and bought a wireless "five spot" at a local Verizon store. I brought it back within ten days because I couldn't get internet connections half the time from the thing. The store clerk said I would not be assessed an early termination fee because I brought it back within ten days. Of course a termination fee was assessed and after many phone calls and the charge still being on my bill I finally threatened to bring the store to small claims court. What do you know? Verizon took the bogus fee off my bill after that. I am a full time student, single mother on unemployment and I fell behind on my bill because my dog got very sick and my veterinarian bills were high. Verizon would not take an electronic check dated for next week and cut off my service. I can't wait for my contract to end with Verizon.

Verizon gave my phone number of 5 years to another customer, 8 DAYS TO RETURN, billed me for the 8 days and all his service $250 on my next bill. 10 plus hours on hold.......still not resolved.

Barbara

I got 2 netbooks that came with a service plan. 1 worked for only 1 week the other stopped working sometime later we keep taking them back they make them work for a day or 2 then they stop working again. We have to continue to pay $100.00 a month for another year that will total $2400.00 for the 2 netbooks (they can be bought outright for $300.00. I took them to be turned off they said that would cost me $275.00 each to terminate the service. I have never used 1 minute of the service. I initially purchased them primarily so my son could use it for his work,

it has only worked for 1 week for him. He had to buy another computer to use. Because of these high charges( I am a senior on a small fixed income, they keep disconnecting our phones and charging $100.00 reconnection fee every time. They will only suspend the netbooks for 3 months at a time no matter that they don't work and they won't take them back.

I am an early paying customer who is paying too much for an "old" phone that I only make phone calls and text with "that is it". My plan is for $59 per month, however, with all of the "hidden" fees it always comes in around $83.

I still pay it "early" this month they slap me with a $167. bill for overage charges!?!?! When I called and tried to demand that they remove these charges, as this is wrong in every way imaginable, in a world where people don't pay their bills and I do!!!

They were willing to credit me $41!!! instead of rewarding me for my loyal service, I feel like I am being stolen from and I want to dispute this as I am a tax paying hard-working American that just has had enough!!!

I was a Verizon customer from 2003 to 2010. I was considered a valued customer. Then from November of 2009-March of 2010, our bills skyrocketed. My father was on my plan and his phone contained data and internet usage charges that were outrageous! He did not know how to use the internet or texting, and to top it all off he passed away on February 1, 2010. We had charges on his phone for when it was in a drawer.

When I called to dispute the charges, I was told that someone must be using it. They were completely rude at a very emotional time for us. We are still paying the bill. I paid half of it off at the time and was told in the store that they would drop the rest. Just checked my credit report, and apparently I still owe them, but have never been contacted. I would tell anyone that after being with a company for 7 years as a valued customer and to have them do this, never use VERIZON WIRELESS!

On June 2 2011, my cell phone carrier seemingly stopped issuing service to the Cliff, New Mexico area. I get data on my new smart phone, but cannot place a call or receive a call. Service was great before this date. Last month, I upgraded my phone (after 4 years with the same phone) thinking this would be a good idea, since it seemed that this network would continue be solid. My business phone is cellular and since the signal drop, I cannot conduct any business at home, refuse to get long distance on the land line.

I have already fulfilled my 2 year contract with Verizon. I ported my number from Verizon to AT&T on and activated my AT&T service on 5/29/11. I called Verizon to inquire about a prorated refund of my service (billing cycle was from 5/7/11-6/6/11) and was told that I was not entitled to any kind of refund, even though I did not use the service for the last week.

I have been getting billed monthly for data usage from $0.20 to $1.99. I do not use text or any form of data and I have called them to remove this from my bill and to stop any more charges. They credit my bill when I call them and they will state that they have stopped any more charges, but the next time I get a bill, there is a new charge for megabyte usage like my new bill for $1.99. I feel that they are doing this on a lot of their customers who are not catching it on their bills. If I had not checked each and every bill from them, I would be paying for services I had not signed up for nor received.

I had a previous bill with Verizon Wireless. I have been billed by them for awhile now. However, I filed bankruptcy that this has been included in. I notified this department twice by telephone that this had been included in a bankruptcy, and also even gave them the bankruptcy case #. The bankruptcy has been discharged, Their name is properly placed on the bankruptcy proceeding as one of the creditors and the amount, and the account number. Even after notifying them of this earlier this year, I received a note on 5/20/2011 stating "important notice for your immediate attention", wanting to make a settlement for 1/2 of the amount owed.

Verizon changed their mobile hotspot plans in response to competition. The same coverage we signed up for is now $10/month cheaper with far smaller overage charges. We were initially told that this was because our MIFI card was not compatible with the new services. This turned out to be a false statement.

I have been using Verizon for my business cell service for approximately 15 years. In Feb of this year, I moved my business accounts from US Bank to Manhattan State bank of Bozeman. I was set up with auto pay at Verizon so my bill would be paid automatically every month. When I moved my accounts, I tried several times to use their online system to set up my new account with auto pay; each time I tried, the system responded saying that they were experiencing system difficulties, to try again later. After being unable to do this online, I tried calling customer service to get it done over the phone.The customer service rep walked me thru the process and we still couldn't get it done.

He apologized and suggested calling back the next day. I tried again the next day with another customer service rep and was told that the reason the system would not accept the information was because I had the wrong routing number or the wrong checking account number. I then went to the bank and verified my account numbers and found them to be correct. I again called Verizon and told them my info was correct. I was then told that the reason the system would not accept my info was because it had already been set up previously.

I asked the rep if she could tell me what day the money would be drawn from my account so I could relay this to my bookkeeper. She said that she couldn't find that info in the system but she could verify that it was set up and to call back in a few days and the system would have that info available. I then told her that I would be leaving on vacation in two days and I could make a payment with my credit card if need be.

She told me not worry, that it would not be necessary. Upon returning from vacation approximately 2 weeks later I rec'd a call from their financial dept. telling me that if I did not pay the bill immediately by credit card right now, they would cancel my service immediately. I tried to explain my dilemma to this guy but he was quite rude to me insisting payment. I then called customer service, asked for a supervisor and explained to her my situation. She brought up my service call records and saw that I had been trying to get this resolved for about 4 weeks at this time so she looked into it and discovered that the real reason the system wouldn't accept my info was because by the time I finally was able to access the system, my original bank account had been closed out and my check had been returned, therefore that is why they could not set up my new auto pay.

I was then told that I would not be eligible for auto pay on my new account for at least 6 months. She said there was nothing she could do about it. Needless to say, I was a little upset about this matter. I told her that I was cancelling my service because their inability to process my autopay in a timely manner was the unacceptable.There were numerous calls in between the ones I just mentioned, including 2 that were with supervisors (at my request) who couldn't understand why the system would not accept the information and would not allow them to bypass the controls like they normally would when they were experiencing " difficulties" with the system. There were also numerous calls made where I was put on hold from 20-30 minutes and hung up due to frustration.

The other thing I will add is that this was going on when they were acquiring other wireless companies and/or components.Some of the reps tried to be helpful but were frustrated by the inability to do their work because of the system being overwhelmed by too much going on. They also were embarrassed because they couldn't help me and they had no explanation why.There were others who just didn't care and it was obvious. In short Verizon's customer service is a joke . They have a record of the calls I made from my cell phone; however, I don't know if they have all the calls I made from my office phone or my personal land line to try and get my auto pay set up in a timely manner.

I was charged a $25 late fee which I paid at the time I cancelled just because I wanted to be done with them. They are now calling me and telling me that I owe them $96.37 due to breach of contract, and if I don't pay it will severely affect my credit rating.They clearly dropped the ball on this one and left me no choice but to find a cell service provider that can provide me with reasonable service and decent customer service. I will also say that before this happened, I was considering changing to another company because of my voice mails being delayed to my phone from anywhere from 3 or 4 days to 2 - 3 weeks. They have received numerous calls from me on this matter and said they had the problem fixed only to find it return within a matter of days or a few weeks. What I want from is (1.) a return of the $25 late charge, (2.) Drop the $96.37 fee for breach of contract.

And last but not least, a refund of all the "roaming charges" that were fraudulently billed to my account over the last approximately 15 years that I have done business with them. I keep all of my monthly desk calendars on file, so I know exactly when and where I have been in regards to my travel and whether I have been in or out of their designated calling area. They also know when and where the calls were made from. When it is all said and done I am certain they will be owing me money regardless of their late payment fee and their contract fee. I have an exceptional credit rating and pay my bills in a timely manner as their payment records will indicate.I am not in any kind of financial difficulty. That is not the issue, the issue is terrible service from Verizon.

It's bait and switch. I was told that the Double Play was $59.99 for 2 years with free DVR and modem, etc., and tax would be around $8.00. So I missed her return call, and the scheduled appointment call did not work for me. When I reviewed it with the guy on the phone, he said it was $84.99 and said nothing about $59.99. So I said to let me speak to the manager and let them listen to her voice mail which clearly stated everything. She accused me of having a friend leave the message. They also said they would not honor the price.

They charged me for a plan which they claim I changed to in February 2011. I never changed my plan. I currently have a $1,600 bill because of their mistake and a current bill of $500+. The friends and family, the 10 free numbers, which were on the plan, were deleted. So of course, my bill was higher.

Today is May 19, 2011. This is an ongoing problem with Verizon. I can't call out, calls are being dropped and phone conversations are being grabbed. I have gone to the store on 17th and complained along with many others in the store for the same reason. Why don't they fix the problem? It has been going on for years and they keep taking our money. What can we do to get this fixed? I would call them but I can't call on my phone or anyone else. What if this were an emergency?

My flip phone broke. Went into store to get it fixed or a replacement of the same kind. Was told they no longer had that phone but, had something similar. I accepted the phone per it was similar to what I was familiar with. No one explained to me that by getting a new phone, that it would put me into a new contract. I would not want a new contract because now I am no longer employed.

In January 2011, I received a $968.00 bill from Verizon. I had them investigate the charge and they said that they could not find anything wrong with my phone. My daughter left it on while she was Web browsing from her phone to her computer and left her phone connected for a couple of hours. I have had a very difficult time paying off this enormous bill. They keep adding on my monthly bill and presently, I owe $468.00.

As you can see, I have only paid the bill off less than half after five months. Verizon has me locked into a contract on my daughter's phone for another year. I do not see how even a couple of hours being connected to the Web from your cell phone can cost $900.00. I do not believe that the company pays even half this amount to provide this service. As soon as my daughter's contract runs out, I will change companies. But until then, I am stuck. I believe that it is so unfair to put a consumer through this kind of financial stress, especially since our country is in a recession.

This is what happened here. I am making billing arrangements and sending them straight to the Verizon Wireless Billing Department. I thought I was home free when after sending the final check, I received a mail from this collection agency saying to me that I owe them $930.00. That's the amount I was told to pay. Then I was told Verizon and they work separately. My rent money was attacked this Saturday because the collection agency helped themselves to my Bank of America account. What did Verizon do to the money? My husband and I work, I have my daughters and all the grandkids with me. I really need that money back. Please help me.

We had no phone service from 4/28/11 until 5/2/11 and no internet from 4/28/11 until the present. We reported this interruption and restoration was promised on 5/2/11 with a home visit, so my wife stayed home from work. The phone was repaired remotely, no courtesy call was given and my wife lost a days pay unnecessarily. The internet was not repaired. I called back on 5/2/11 and after a two hour conversation, ticket #** was issued for 5/4/11 before 5:47pm. My wife stayed home and Verizon never showed up.

Another promise was made for 5/6/11 and 5/9/11 all with the same result. They claimed that a power outage in the area caused the interruption but never called to inform the customers and made false promises of service repair. They issued appointment for an eight hour span and never showed up. I have no service to date.

I migrated the phone number on a defective cell phone to a working one. I then called to tell Verizon that I had a defective phone for that number. Since I had migrated the number prior to calling, their automated system used the ID number of the working phone and tagged it as defective. I then sent the untagged, actual defective phone to them using Verizon Wireless' FedEx label. According to the Verizon sales rep manager on a call today (5-5-2011), they did receive the phone I sent and it was likely reconditioned and now being used by another customer. They told me I still need to send the phone that was tagged or be charged $500. Why did they not send the phone back if it was not the correct ID?

Well, I ordered an ear piece and I returned it and I'm still getting billed for something that they have. Can you please help me with this matter?

I'm been a Verizon costumer for over a year. One day, I called the company to set up a long distance service for $25.00 a month. Since that moment, I never was able to make any single phone call outside the country because the line is in disable. But instead, I've been charge every single month the $25.00. I'm trying to cancel the service and have my money reimburse, with not luck. I've been owed $350.00 since that moment. All that I find are very rude people when they answer my call. Thank you for all you help.

Verizon has been sending third party vendors to my 16 years old 's cell phone. These vendors are downloading authorized data to his phone and supposedly they are indicating, if he doesn't want it to call them. Verizon's excuse "all he has to do if he doesn't want it, is to call them. Do you think a 16 year knows what this is and he is going to call them. Two months ago I put a block on his phone because we were having trouble with it turning on by itself when it was in his pocket even after he put a lock on it. It has not worked properly since we bought it.

I am the main number on the account and I am not receiving third party stuff. They know they can target these kids because they are unaware of these scams. The parents have to pay the price. My complaint to Verizon is being addressed at this time by them. They offered us a 25% off our bill if we increased our minutes. Of course I had no choice but to accept. They wanted us to upgrade with additional features and renew our 2 year contract. Of course I said no. As soon as our contract is up, we are changing. This is all a scam and I can't believe they are getting away with it.

On January 7, 2011 through January 14, 2011, I was on a cruise ship departing from Fort Lauderdale, FL to the Caribbean and return. I had my computer and your wireless card with me on this cruise. I did use the computer on the cruise to check my investments but for a limited amount of time, as I considered it very expensive (through the ship's Wi-Fi service not through Verizon).

However, the card remained plugged into the computer, and as far as I can tell, this is the problem. (My bad.) Before writing this letter, I checked all my email messages and did not find any record of an alert for over-usage, and I for sure did not receive it while on the cruise or I certainly would not have continued to use it to the tune of $1054.78. This amount is more than I spend or can afford for a year's worth of Verizon service. As you can see from my past records, I rarely use Verizon service, except for some time between January and April. I keep the account active, just in case I need to use it when I am away from home. As I have stated previously, I was very satisfied with your coverage and service up to this point.

Ok, here is where the story gets rough. When I returned from the cruise, I tried to use the Verizon service and found that for some reason, it failed to work. I went to a Verizon store in Coral Springs, FL in search of a solution. I brought in the computer with the Verizon card attached. I was informed by a Verizon representative that, after checking, the problem was not with Verizon but with my computer. He suggested various ways to solve this problem.

I tried these solutions, and none of them worked. I finally reinstalled the entire operating system, losing much of my important data. This did not work either. I was traveling around the state of Florida at the time, so I visited a Verizon store in Port Charlotte, FL to seek a solution. There, I was informed that my service had been suspended. This happened after I had erased everything in the computer to try to solve the problem.

As you can well imagine, I was quite upset with this outcome and the $1054.78 in charges. At this time and in the issuing days, I had numerous phone conversations with Verizon to try to seek a solution to this problem. I was offered a credit of $527.39; however, I found this unacceptable as I never used the service at all. Make sense? If we are being honest here, I am sure you have confronted this type of a problem many times, right?

Here is what to me would be a satisfactory resolution. Because I was not intelligent or informed enough to remove the card from my computer while on this cruise (As I said before, my bad.), I will be willing to pay an extra month's service of $63.37 or pay the $527.30 and receive a credit for a 9-month service at my present rate to satisfy and restore, in its entirety, this account. What do you think?

Their Customer Service is dreadful! I have been told, "sorry, I can't help you" and then hung up on me. Their billing is so perplexing, unclear and I have never been able to get on "My Verizon" online. It says to call the Customer Service, where you can talk and get transferred so many times; it's insane. No one cares if they help you and in the end, they blame it on you or your computer.

I would never use their products again when my contract is up with the internet. As far as the phone, I'm terminating my contract because I cannot take the stress and anxiety with their billing which is so unclear that I have no idea what I am paying for. Their expectations to pay are beyond comprehension.

Their internet product did not work and was very frustrating. I changed my address with the Customer Service on the phone. Do not do that because they do not change it!

I had Verizon from 2003 to 2010. I've never been late. I never missed a payment. Due to the economy and dealing with two deaths in my family, I was strapped and had to make cuts. One of which was going with a carrier that was half the price. I did a payment plan to pay off contract, but 2nd payment erred on their online payment system and wasn't recorded. I wasn't aware of this as I never received a final bill/invoice, nor a phone call. Then Verizon hit my credit report. I called immediately to resolve issue. I explained what happened and it was obviously some kind of technical mistake and that I didn't receive any word from Verizon. Agent offered me deal to go ahead and make the payment and the negative info would come off my report. Not only did it not come off, they denied that an agent could make such a deal. Other agents have been extremely rude and supervisors have denied me a call back. If I were any of you, I would not deal with Verizon. They are great when you are using their service. When you leave, then you get horrible treatment. I'm still fighting this so it isn't on my credit report for 7 years.

We switched from AT&T to Verizon on March 27th. We went back to cancel the service on April 7th. This was within the two weeks allowed to cancel the contract. The sales lady insisted the problem was in the device and asked me to try a different one. I went back on April 14th and was told I had no refund and no recourse on the fees. The Verizon reception was terrible and many calls did not ring through. We switched back to AT&T.

Verizon tells me that we have to pay $500 in termination fees and keep the phone at a cost of $199 for the iPhone and $40 for the Samsung Gusto.

I would like to submit a complaint against Verizon Wireless because they entrapped me in a cell phone plan which increased my bill significantly. It all happened back in March of 2009 in which I went and purchased a Gateway Laptop during one of their promotions. In order to purchase the netbook for the low price of $29.99, I had to agree to get their Broadband Internet Service. However, the salesperson who attended me did not give me a clear understanding of how much it would run me a month to have their Broadband Internet Service.

So when I got my first bill, it was for over $200. I immediately became upset and went to the local Verizon Retail store to complain and then informed them that I didn't want their Broadband Internet Service. So I did end up cancelling the Internet service but was informed that there would be an early termination fee of $350. I informed the representative that I didn't have that type of money to pay. So, what the salesperson did was inform me that what they could do was give me a second cell phone number and raise my plan from $39.99 a month to $59.99 a month. For the past year and a half, I have been paying close to $75 every month. That's what I do not find fair about this high cell phone bill.

I was told that I can end my service in December 2010 without penalty. I paid my balance in full and cancelled service.I then received a bill for ending contract early. I made sure I can cancel without penalty. Verizon is the one who told me I can cancel on December 2010. I called Verizon numerous times to question this and they said it was a mistake and that I didn't cancel early and I don't owe anything. But yet, I still get a bill and now it's in collection. Please help. Thank you.

On 3/25/2011 my wife drowned her phone. She was not eligible for an upgrade, but I was. We go to the local Verizon store to get her a new phone. First, the selection is not good, but we decided on buying a Casio Ravine. When the customer service guy finally gots around to helping us, he is told us that this is an outright purchase, not an upgrade, all is well, we were charged the $319.99 for the phone and left (I charged it on my debit card). When we got home and read the receipt, we found that we have just be upgraded and I immediately called the bank and stop the transaction.

Yesterday, I went to the Verizon store to buy a new phone to replace my 5-year-old Motorola phone. I was told that I am not eligible for an upgrade. I told by the service person that I wanted to buy the phone, his response, "You are not eligible for an upgrade." I told him,"I want to buy the phone, not an upgrade because you already stole that from me to get my wife's phone." His reply, "You are not eligible for an upgrade." Now, this goes on for a couple minutes and I am getting more angry by the minute, wondering why I can't buy a phone for cash (debit card again) and get it turned on and be on my way. But I am not eligible for an upgrade is all that this guy tells me. So, I left before I did something that I knew I would regret.

I returned home and attempted to buy the phone online and am told by Amazon that I am not eligible for an upgrade. I have read and re-read Verizon's contract and found nothing that states I cannot purchase a phone retail and not as an upgrade. This morning, I spoke with a customer service representative on the phone and was told that because my upgrade had already been used, I was not eligible for an upgrade, not even if I purchase the phone retail.

Now my advice to anyone who is reading this and hasn't gone to Verizon, don't buy there. Find another carrier. Verizon has good phone service but the sales and services practices are not up to par. They are not out to help you. I have had other bad experiences with Verizon charging me for exchanging and returning defective equipment over the years. But this is last straw, laying out the $350 to get on with my life seems to be the best way to go at the present time. I have been with Verizon since 3/2001. Don't use Verizon unless it is the only carrier available in your area, it isn't worth the hassle.

I met with Scott, the store manager to determine if my contract was up and I was eligible for phone upgrade. He told me yes, that I was eligible for an upgrade as my contract was up in March. This was March 14th and he said it was upon the 25th of March. Based on this conversation I switched to AT&T because my wife wanted an iPhone and my son said he had one he could send her which would save me 200.00. I switched based on the information received from Scott only to find 160.00 in early termination "fees on my last statement".

I went back to the store and met with Scott who remembered our meeting and was told he would get the fees removed from my bill. He calls two hours later and told me that the fees would only be removed if I came back to Verizon and completed my contract. I simply made a decision based on what Scott told me only to be jerked around for 160.00, which I wish to dispute and have filed a complaint with the FCC as well. Thanks for any help your organization can bring.

I purchased a brand new Blackberry in January 2011--mid-March, the phone was dead. I returned it to Verizon and they sent me a new phone. I called them and requested a new phone. They said that I was not entitled to a new phone but only the refurbished one. I also tried to put a claim through Asurion Insurance Company. After a $90 deductible, they also wanted to send me a refurbished phone. Even though I paid a couple of hundred dollars in January for a new phone, I now have someone's old beat up phone.

I have a contract with Verizon to provide me with phone/internet service. But they do not deliver. I do not get signal. Half the time, phone drops calls, and internet won't stay connected. I lost time, cannot conduct business.

You did this same thing to me. Prime companies used my phone to rack up minutes and you did not help me. It took me about 6 hours. I make $20 per hour, for me to straighten this out. The bottom line is, you should have a box for people to go to if they want to add premium messaging. Otherwise, their phone should not allow it. It is horrible that phones allow this as a new user!

It took me many hours and the prime message company gave me half my money back. It is truly your fault.

I tried to sign up for a specific product line. When I login as myself into the system, it limits my options. However, if I login as a new customer, the options are broader and more cost-effective. They are taking advantage of customers. They over charge for goods and services to their existing customers, even when you try to contact them directly.

Approximately Dec. 18th, our landline at the office went down. We called Verizon repair and they sent a tech on Dec 23rd. The tech stated the problem was in a cable he couldn't repair and someone else had to fix it. We had to forward our calls to our cell. Weeks went by with no response. Several calls were made back to Verizon and nothing was done. My manager spoke with Amanda, # **, and left voice mails with Diane ** (district manager), they all went unnoticed. Our business went without phone service for 3 months. Yesterday 3/7/2011, a tech came out and stated he couldn't repair our problem but re-routed wires so we could have phone service. We are left with hundreds of dollars in cell bills. They refused to help us with and we feel 3 months without service is not acceptable for a business and feel the service was **.

My latest bill (Invoice # **) in the amount of $ 503.90 reflects an overage in minutes used of 768 (billable) minutes. I understand our contractual agreement and am prepared to honor that agreement (for your information I have been a month to month customer for 2+ years).

However, I do have a request. Since I have been a loyal customer since 2003 and have never gone over my allowable minutes having actually been substantially under my plan minutes many times, I want to ask you to consider reducing these overage charges.

I spoke with a customer service representative on February 24, 2011 explaining my dilemma and was offered two options. The first one was to change my plan and somehow reduce the overage resulting in deducting approximately $ 95.00 from my bill. But in response to my request for an even better solution, I was offered a $157.50 deduction which, over the phone, I accepted. This deduction has been reflected on my bill and the balance due now stands at $ 346.30.

I was assured several times that Verizon wants to keep me as a customer and was even asked twice what I would like to see Verizon do for me. My response was that I would like to see Verizon eliminate all the overage costs.

I also informed the CSR that because I now realize since this relationship is strictly a business one, that I will investigate other options. I no longer feel loyal to Verizon. As a result of my checking around, I have discovered that AT&T offers roll over minutes. Their plan is very similar in cost but their reputation for customer service is far superior. Incidentally, had I been with AT&T, I would not be having this conversation with them.

I am also a Verizon customer with a land line and DSL internet in my home.

My plans are, unless you can make me an offer that satisfies me, to switch to AT&T wireless, to clear as my ISP and eliminate our land line altogether. I consider myself a good customer, but I don't feel I have not been treated as such. I suspect that 788 minutes more than our plan allowance of 1400 minutes did not cost Verizon one cent.

Possibly AT&T is not better, but those I have talked with have assured me of one thing. AT&T has much better customer service than Verizon so I am prepared to find out for myself. As a result of this switch, for less than $ 200.00, you will lose a customer of 8 years along with, as a company, about $200.00/month in revenue.

I appreciate any consideration that you can give this matter and if you would like to discuss keeping me as a customer, I can be reached at **.

In the beginning of February 2011 I made calls to Canada because I thought that I had the FiOS package with the company Verizon wherein the rate per minute would be far less than what I was being charged. I believe I made two calls in total to Canada then. Towards the end of the month I received a call from a representative saying that my long distance has been frozen due to fraud and has been investigated. I then made the representative aware that I had been using my phone and that I had no knowledge of any fraud being done.

The representative then said I had accumulated a bill for over a $1000 dollars which I had no idea why, because my bill has never been so high. The representative said it was due to my long distance calls and I explained to her that I thought I had a Verizon package or I would have not made any calls to Canada. I asked the representative what can I do to fix this matter because I can't afford to pay $1000 for a phone call and the representative told me that I had to wait for an actually bill to come in the mail. I waited and the only bill I received was a bill from Verizon for $318.00.

Now my phone has been cut off since 2/24/11 and I need my phone to handle important business matters. This is why I'm contacting you; please help me with this matter. Thank you.

I went on vacation out of the country between December 24 to January 17, and I called Verizon to place my service on "vacation" status. It means that I do not need the service for those days and I will reinstall it when I get back. So, I did that on Monday 17 of January and the "customer service specialist" said that I will have my phone and internet service for the 20th. Then, my son got really sick and I was in the hospital with him for a week and guess what? No service at all.

Since then, I called and talked like with 20 or more "specialist people", and in the end, they said that I canceled my service. That is not true. I did not cancel anything. So, I had to reconnect everything, but the problem is since February 16, I am still waiting for "the technician" to come and fix my internet and the supervisors at Verizon really are worthless. They don't care.

Today, Thursday, again, they are supposed to be at my home in the afternoon. They had to do yesterday because my appointment was for 2/23/2011 but the "technicians" did not have the time. I am really frustrated. I hate Verizon. It is my worst mistake. I am calling Cox right now.

I never had or applied for a Verizon Wireless cell phone. I have been a victim of identity theft. I would like this matter to be looked into. I am 78 years old with a hearing problem. I do not answer my phone, I let the answering service take my calls and record. I will not pay this bill that Verizon wireless has on my name and address. I never gave anyone permission to use my name for a cell phone.

I was a member of Verizon Wireless for wireless service of my laptop computer. After several months, the wireless service stopped working. I could not get online. I called several times to Verizon (23 times) and was put on hold for over 15 minutes. This was on my cell phone, which I had to pay to be on hold with Verizon customer service. The one time I did get to technical support, they could not figure out what the problem was and said they had service in my area, but still I could not get online with their equipment. I kept telling them "I can't get online" and they kept telling me "we have service in your area".

After 3 weeks of not being able to get online, I called once more and told Verizon that since they could not provide me with service, I am going to go to another company that could provide me with service and my business with Verizon was void, ended because they voided the contract by not being able to provide me with service. I was told I still had to pay even though I was not getting service. I told them we are done and hung up on them. This was over a month ago and they have been harassing me with 5 to 10 phone calls every week, even though I told them not to call my cell phone number because I have to pay for the call when they call me and to email me if they wish to contact me. But no, they continue to call my cell phone several times a week, never have emailed me. Verizon owes me $50 for the faulty equipment they sold me (thumbnail drive), which they said they will not pay but told me that they are still billing me for services I am not getting.

Has now been informed that our account has been suspended instead of disconnected, and all of our critical incident, emergency, calls have been interrupted with a message from Verizon Wireless, Inc, which tells our national callers that this number is no longer in use and has been disconnected.

This has cause me a great amount of distress, as my sister was in an emergency condition and placed in the ICU & isolation for over a week before I found out. Because of the illegal activity of Verizon Wireless. And I was just informed through an e-mail from Verizon Wireless, Inc. Verizon Wireless, Inc. has just charged (billed) us with $ 87 +++ for the lack of and disconnected service.

Wow! Verizon Wireless, Inc. is once again treating their customers with acts of extortion by disconnecting services & then demanding money for a lack of service before you will reconnect phones. And all of this began when we disputed billing errors. And not one time has Verizon Wireless, Inc. ever responded to the 10 personal letters we have submitted with our monthly payments. Yes, the checks were cashed! And here is an example of some of the correspondence but all we received are empty e-mail replies (most look the same) telling us to go to the website or call a phone # that is either not working or places us on-hold or we listen to hours of commercials. So please read this letter, copied below and our account erroneous balance to 0000.

We went to an authorized Verizon kiosk in the Smithhaven Mall NY on Dec 24, 2010. We inquired about upgrading 4 phones on the account. We were told that there would be no problem and that they were each entitled to a $100 mail in rebate. We left the mall with 4 new phones, all the mail-in-rebate paperwork and accessories. We spent close to one thousand dollars and gave the phones to our kids. On Christmas morning, we called Verizon to set up the new phones all. Until the first bill came and the phones were all on separate calling plans. The scam salesman illegally terminated our contracts and gave us new numbers. The rebates were returned because the numbers were used in an insurance claim already! After nine hours on the phone, it is "resolved" but in the next bill, we got even more charges. No one from Verizon will get back to me during business hours. I get emails from them at 3:47 am and I am fed up!

On Saturday (February 5, 2011) morning, when I needed to complete some work-related tasks on my personal computer, I was unable to connect to the internet. Because not being able to connect is an on-going issue in our apartment complex, I thought that the issue would be resolved within a few short hours and so I kept trying to connect throughout the day.

Late afternoon, around 4:00, I decided that I would call the Verizon help desk since I was still unable to connect and needed to complete my work before the end of the day. I made contact and was told that a technician would be able to come out on Monday. I related that because I needed to complete my work immediately, I needed a technician right away so she connected me to the technical office. The technical office related that the earliest they could assist me was Monday. Because I was unable to make arrangements to take time off from work on Monday and because Verizon technicians do not make house calls when customers are available (evenings), I decided to switch my service to Comcast - which I did.

From Monday through Wednesday, I tried calling Verizon several times to cancel my service but was unable to for various reasons to include no customer service personnel available, computers down, busy, etc. I did make contact on Thursday and spoke with a Mr. **. I requested that my service be terminated immediately and billing retroactive to Saturday due to interrupted service. He obliged. He then related to me that because my service was interrupted, he could offer me a $120 credit to be disbursed over the next twelve months at $10.00 per month if I would continue my service with them. When I said no, he related that I would be charged $50 for terminating my service early.

I asked him why he could offer me the $120 but not the $50. He related that it was because my agreement term did not expire until May. I asked to speak with a supervisor who of course was not available. Mr. ** related that a supervisor would call me back. When I asked how long it would take for them to call back, he said, "Sometime between 24 and 48 hours."

I am quite convinced after reading others' comments about Verizon services that no one will call me back and that I will be charged the $50. My complaint is that Verizon is unable to provide me the service. If they can offer me the $120, why can't they offer me the $50? It doesn't make sense to me. Could someone please help me to get this issue resolved? Thanks.

In addition to a complaint earlier, my internet plan is unlimited. I am grandfathered in. Here is a part from my bill that says unlimited. It is kind of hard to decipher. They now are saying that I am still unlimited but, they are going to throttle me at 5 gigs. This is not what I signed up for and most of my over-ave. is because of their bad coverage in my area.

I have unlimited wireless access and all of a sudden tonight, I am told I have been throttled for Internet abuse. They claim I download too much and have gone over their 5 gig limit. I have an unlimited plan so they throttled me back to where I can't do anything, I time out loading Web pages. I did manage to get the throttle removed for now, but I am told I now have a 5 gig limit. This is not what I signed up for, this is not what I want, and this is not what I will put up with. If you can help me, I would appreciate it. If they are coming in and putting a limit on unlimited service, they need to reduce the fees they are charging. My monthly fee is more than 4 gig service.

I am homebound for the most part and spend my days and nights online. This computer has been my life. A lot of the problem is being charged for megabites on files or programs that never finish downloading because of their bad coverage in my area.

I purchased 2 Blackberry Bold devices directly from Verizon wireless via their official 800 number. I was promised the buy one get one free for the device, and it was not honored. Also, I was promised a $15 a month usage fee, and that too was not honored. I purchased the devices with my credit card and they did not process it for 2 days. At that time, the deal had expired.

I contacted Visa and they verified that my date was in the time of the deal. I don't find this to be at all fair. I spent 5 hours on the phone with them yesterday to activate the phones which were received 2 days later. Then, I was told that they just found out that all they sold me was not available. I am sure that I am not the only person whom this has happened to.

Their customer service supervisors have no computer recall of what their promotions were the week before. I think that I have truly been deceived, and I appreciate you looking into this for me.

I was charged by a third-party on my Verizon bill. We did not even know who the company is and what type of service they provide. We called them and found out that there were some time of fax service. We told them that we did not want their service and they said fine; they will cancel. I then called Verizon to see how they can bill me for this. The call got heated and went nowhere.

I wanted them to credit me right away the $14.95 so I did not have to pay it in this month's bill but they said that they could not do that. I insisted that it was on my Verizon statement and when I payed my total bill, I would be paying Verizon, therefore, they should be removing it from my bill. I still got nowhere. I then said that I wanted to have some type of block out on my bill so that no third parties could bill me through Verizon. They said that this was impossible, so I am completely frustrated and disgusted.

I will have to pay $14.95 to Verizon this month for a charge I never authorized and apparently, every time some third-party wants to charge my account for something I did not authorize.

Verizon came to install the three service packages at my 82-year-old aunt's home. They came unprepared with a bucket truck. And they made us wait all day to complete the service. Then, once she received the service, the voice mail on her phone would pick up the call after a few rings. Being 82, the phone needs to ring a lot before she gets to it. She has an answering machine that was set up and allows her to easily retrieve a call that she missed. So, we went online. We call set the VM to nine rings, which would allow the answering machine to answer the call. But it did not work.

So, we called Verizon and waited over a half hour for an agent. I couldn't wait anymore and had to hang up. Then, we called again the next day and waited over a half hour for an agent. They said they could fix it but ultimately they could not. They said they would send the trouble call to the IT department and would fix it in two days. They then called in two days and said they could not fix it. So, I asked for the VM to be removed. They said they could not do it and gave me a number to call.

I called that number at night and waited over forty minutes to speak to someone who then told me they could fix it. But a half hour later, they could not fix it. I was told I needed to call billing to get it removed. I then asked for a supervisor because I felt it unfair to have to wait any more. The supervisor took ten minutes to get to me. I explained my anger was not at him. I then explained the problem and asked that they call billing and have the VM removed. When I was done speaking, I found the supervisor hung up.

I have two phones, each with unlimited calling and texting. When I ordered this service, I was told the first phone would be $99.99, and the second would be $49.99. When I got my bill, each phone was $90.00. With taxes and other fees, the bill is $208.34 monthly. This not the first time I have had issues with this company. I don't lie and I hate being lied to. When the contracts are up, I'm going elsewhere, and Verizon can find another sucker.

No resolution was reached to my satisfaction. And I was told that I had the only deal they had on this type service.

We had a cell phone with Verizon, and my husband saw an advertisement for a different phone and a plan that was supposed to lower our monthly rate. He signed up for a 2 year contract on the new phone (the phone was free with the contract). The first month we had the phone, the rate was double from what we had expected it to be. We contacted Verizon and asked them if we could give them the phone back and switch back to our old phone and service, and they said no. We would not have signed up for this phone had we known it was going to increase our bill since we were trying to cut the bill because we only use a cell phone for emergencies. We don't use text messaging ever.

They tacked on a cancellation fee for trying to cancel the contract, and we could not pay it off, so we contacted them to make payment arrangements on the account. We agreed to pay $50 a month on our account. I made a payment of $59.56 check number ** on October15, 2010. Then, I made another payment of $60 on November 1, 2010 with check number **. I never received any kind of confirmation of this agreement or any receipt that Verizon got my payment. They turned around and turned us into a collection agency.

We called ER Solutions. This company added another $102.60 for a collection fee onto our account. Our total balance is now $672.60. We only had that phone for 1 month. These are all cancellation charges and collection charges. We never would have gotten this phone if our bill was going to be that high. We would have kept our old phone.

We had a cell phone with Verizon for at least 6 years prior to this and never had a problem paying the bill. Now, they have affected our credit score, and it is making it difficult to qualify for a loan. I have called them numerous times, and they said they would send out paperwork for us to fill out in order to dispute the charges, but they have never sent us the paperwork. We have tried repeatedly to resolve this case, and Verizon has been difficult to work with.

I am now going on my fourth Droid from Verizon in less than 2 months. The phone is not capable of using group text messages to contacts without locking up your screen. The only way to text or group the call is to power off your phone, remove the battery and wait one minute and re-install. Wow! I feel like I am a Verizon Tech (that's their answer to everything). The hassle you have to go with against Verizon is very difficult and they really do not care of the problems you have. To keep sending the same phone back out is stupid, and a waste of my time as well as Verizon's. I am, yet, to get escalated to the level of management I have requested. Now, going on four phones in less than 2 months is crazy!

On 11/30/2010, I worked with Ms. **. I currently have Verizon Fios TV, Internet and Phone for $77 a month (including taxes). Ms. ** told me if I removed the phone service I would be billed at $66.49 a month for 12 months. I went ahead and signed on with this deal. I was given the transaction number **. On 12/26/2010, I received a bill that did not reflect this amount as promised. However, it was twice the amount. I was told to speak with Lucy. A representative named Manny put me on hold for over an hour to speak with Lucy who said she could not assist me. I was told a supervisor would call me within 48 hours but no one ever did. When I called Verizon again they said that another supervisor will get in touch with me within 48 hours then they disconnected me without warning.

On 12/28/2010, I spoke with Diane who worked with me for two hours. She worked with a supervisor and guaranteed that I would only be billed $66.45 a month. She even gave me a credit of $45 a month for any complications. On 1/26/2011, I received a bill for $117.07 which was not the promised amount. I called and spoke with Alicia who confirmed this amount at 6:35 PM. She said she would talk to the office and get this corrected, instead transferred me to another representative named Bill.

Bill said he had no idea what Alicia promised and that I have been receiving false information. He said there is no way they could honor this rate despite him having access and viewing my records. He told me he could only apply a $15 discount which would still not come near the amount I was promised and that he can't help any further. Even the supervisors and escalation specialists can't help as well. After an hour of working with him, he disconnected me. I am still being over billed, lied to by Verizon and don't get any help.

I have discovered (by accident, may I add) that CenturyLink landline customers cannot connect with Verizon cell phones. I have asked Verizon for over 3 months to remedy this problem. CenturyLink is a huge provider in Missouri, my state of residence. I have missed some very important calls that have caused me a lot of distress, time, stress, wait, money and just over frustration. Verizon says this is not their problem even though it is my problem. I was told because not enough people have reported it they will not resolve the problem to the point where they will do something about it. They want me to call Centurylink. I am not a Centurylink customer, I am a Verizon customer and I pay a huge amount of $ for this cell service and to find out a large portion of my state of residence cannot call me is just unacceptable. Yet Verizon will not address the problem and I refuse to fix this for either company.

I have missed calls regarding court appearances, from my son's lawyer. We cannot be contacted by Social Security office I have to deal with and has caused me extreme difficulty and financial troubles. My lawyer cannot call me for my SS appeal. My niece could not contact me when she needed a ride to the hospital for illness. My husband's unemployment appeal was initially denied due to the judge being unable to get through to us on the cell number provided. During his appeal he could not be called for the setting and it was almost dismissed entirely. This is just the tip of the iceberg with the calls that have been missed. I am sure there are many more missing that we have no knowledge of and they have no idea that there is a problem. The message received when calling states this number is not in service.

My Blackberry Pearl Broke last August 2009, and went to the Verizon store to buy a new phone. I had no insurance on my phone, and I was willing to pay full price for a new phone. The saleswoman tried to pitch me an idea that if I added a second phone line, somehow my bill would be cheaper. I wouldn't have to pay full price, I didn't understand the idea; I said, "No, thank you. I don't feel comfortable with signing anything I don't understand." She made me repeat the idea to her three times, but I couldn't finish because I did not understand, so I said, "No."

The saleswoman said, "Okay, I'll get the paperwork ready." I thought I was signing the documents for a new phone, but came to find out six months later. I started to notice my bill getting gradually higher and higher. I went to the Verizon store to see what was wrong with my bill, and the salesman said that have two phone lines, and that I'm on a family plan even if I'm a single woman, and I never received a phone for this second phone line. I had the salesman look up that this phone line data has never been used; no calls/text messages were made because I never knew of the phone line and never received a phone for it. The salesman said I have to pay $100 termination fee because my signature is on file for this new plan I had no idea I was signing for. I thought I was signing for a new phone like buying shampoo at Target if I used a credit card. They made me pay the termination fee, so I said, "Fine, I'll pay it."

I recently bought a new Android phone in December 2010, along with the termination fee, putting me on a two-year contract. The new phone was coming in the mail through FedEx. I was tracking my phone on the FedEx's website, and Verizon gave FedEx my old address, and the phone was sent days in a row to the wrong address in Southern California. I spent every day, of those four days with Verizon, giving them my correct address to give to FedEx so that my phone will be sent to the correct address.

I took off my old address when I moved to Northern California in 2009, so there should no reason why the old address is still on file in their system. Finally, on the 5th day, Verizon got it correct, but I still didn't receive the phone for another three days because it had to be rerouted to the correct address. Lastly, with Verizon I noticed on my bill today they added a premium messaging plan to my bill, which is $30 that I had no idea about.

I purchased a pay as you go Verizon cell phone as I needed one, but didn't want a plan as I didn't need it all the time. I went with Verizon because I thought they had a good reputation and good coverage. I put $15.00 initially to start. I didn't use all of the time/money at the time of renewal. There was over $10.00 on it at that time. I looked on the phone two days after the due date--it read $0 dollars.

I called customer service and they said that I would have to add more money onto the phone before they replenished the amount that was previously on there. I purchased and added another $15.00, then called customer service again. They added back the previous amount, which brought the total to over $30.00. Then, they told me that I had to add more money within a month. I did not use it that much and still had $23.00 on it when it went past the due date again, bringing it back down to $0 dollars.

I called customer service again to explain that I wasn't able to add on, and if I could use the rest of the money that was on there--they said no. It is company policy, I found out, that if you go past the due date more than once, they will not carry over or replenish the money that was previously added. This, to me, is stealing from the customer. So, I am out of a cell phone as I will not go with Verizon, or any other company that follows the same policies. And I am out $23.00 as they were forcing me to pay per month.

I found out that the more time you add to their phones, the longer the time you got to add more. I thought that the whole purpose of pay as you go cell service was to have the money/time when you need it. Apparently, not with Verizon. Another thing worth mentioning is their cold-hearted customer service. I would just like to get that $23.00 back as a money order or check. I will not do anymore business with this company.

When I contacted them about the rates for texting my wife, for her to receive a text costs 5 cents. Then why do they charge 50 cents for her to send one and why are they charging over $2 a minute for phone calls, and satellite phone are less than 75 cents a minute and you can call anywhere in the world from anywhere in the world and it only costs less than 75 cents. And they informed me that there was no regulation on what they charge so then I asked if it was okay for them to ** over the military since that is what they are doing, and then I was informed that there is nothing they would do about it.

Financial suffering in the American people not being able to communicate with loved ones and psychological disorders in our children for them not being able to talk to their parents while they are gone for 6 months to a year serving their country.

On November 27th, my boyfriend and I stopped by a Verizon wireless cell phone stand in the mall to find out about any family plans. At that time, I had T-Mobile and my boyfriend had Verizon. We were informed of this new unlimited family plan that was on special till that day only. It was supposedly $100 for the primary line. The sale was that they will waive the fee of the second line for a 2-year contract, plus $30 for my boyfriend's internet and $30 for mine. That gives a total of $160 plus taxes monthly, minus the 20% that my boyfriend gets from his job. So, they promised us that the bill would come out to roughly $150/monthly.

I used to pay about $93 in T-Mobile and my boyfriend about $90 for his individual plan in Verizon. So, that's about $180. That means, according to them, we would save about $30. Last month, we received a bill of over $250 because they never canceled my boyfriend's individual line. And they are also charging us $49.99 for the second line, which we were supposed to get waived because that was the sale they had. However, I called customer service on Jan. 14th. I was told that we cannot get that waived because that plan was not supposed to be for the phones we got. I told them that I had a copy of the contract we signed that we are only to pay $100 plus the internet, and that was all. And in the store, they told us that we could get any phone we wanted. But they said that the store gave us the wrong plan/information. So, we were to go back to the store and fix it with them.

My boyfriend and I went back to the store on Jan. 15th. We spoke to John, the manager, who told us that it was no longer their problem. He did admit that the workers sold us the wrong plan but he said he could not help us. He told us to call customer service. Again, that day I called customer service, I was told that they could not help us, that we need to pay the extra $49.99. Our bill is now coming out to be over $200. So, instead of saving money, we are spending more. I told them that I then wanted to end the contract. But they told us that we need to pay $350 deactivation fee. I requested to speak to a supervisor. But they said that they could not find one. They told me that they will call me back within 24 hours. It has been 4 days later and I have not yet received a call.

It is a company phone where calls to my country appeared on the bill, numbers that I do not know. My company paid the bill without talking to me, now my company is charging me the amount they paid, $110.33. I called Verizon and it was no solution. I ask them to call those numbers and they refused. Please, I need help. Thanks in advance. The account no. is ** in the amount of $ 110.33.

Verizon sent an email on Jan. 12, telling customers about the new iPhone and to "get ready" to purchase. It tells you to prepare by transferring you old phone contacts, pictures, etc. to a backup in order to put on the new iPhone when it arrives. It sends you a link to get a free or paid version of Verizon software called "V Media Manager". My girlfriend clicked the link to the free application, it was downloaded. The program goes into the Apple laptop and finds all her photos. She didn't want her laptop's photos on the program, just the phone's photos. She deleted them from the Verizon program, assuming that she was only deleting from the Verizon program but instead, she discovered that it deleted from the entire laptop. Because it was a free "test drive" version, there was no online storage backup option available.

No more photos. Part user error, but in my judgment, it was exceedingly lacking in clear information. Way too easy for Verizon to allow users, to Mac users, to unwittingly delete all of their photos with a program Mac users do not need at all; but with the clear aim of obtaining subscriptions to their online storage service.

Verizon Customer Service? A Verizon supervisor just told me on 1/08/2011 and I quote, "You can't expect first class service if your only paying for coach." And so I'm writing this to express my dissatisfaction with Verizon home phone and Internet service as my only recourse since I live in an area where they are the only option for this type of service. My hopes are that if enough people know the kind of service that is being provided or not provided as the case may be, and of the attitude of the supervisor that I had the misfortune of contacting, that maybe, just maybe there will be some sort of change and we can get some kind of service even in coach.

First, I'd like to let everyone know that this is not a one-time problem. Our service has been out 5 times in the matter of a year and a half, and each time we have called for service, it has been handled pretty much the same way. We pay for Lifeline phone service and DSL high speed Internet. When it is working, I have no complaints. The problem is when you need a trouble call, our Lifeline phone service was out for 10 days before a local repair tech was even contacted. He was just here and fixed the problem at the box down the street in less than 10 minutes. He also let us know that he had been available three entire weeks and was not busy. He just wasn't informed that there was a problem. We called the problem with the phone in on New Year's day and didn't expect anyone out then, but was told that some would be out on the 4th between 8 am and 11 am. Well, that did not happen and we waited all day before calling again. That night, I called the toll free number again and was informed that they had no record of a trouble call even being placed, but that they would set it up now and that a repair person would be out on the 7th again between 8 am and 11 am.

At 1:30 pm I called again, this time I was told rudely that the problem did not need a technician and would be repaired by 7 pm that night. At 6:55 pm, I called with a friend's cell phone and talked with a supervisor who apologized and assured me that someone would be at our house in the morning, guess when? Yeah, between 8 am and 11 am. She also told me that she personally would follow up on the problem. The next day, 8 to 11 came and went and no phone service. At 1 pm I called again and asked to speak with a supervisor. I was placed on hold for close to an hour and when the supervisor did pick up, I explained the problem and also informed him that along with being a Lifeline, it is also the contact number for my home business and he told me that it didn't mean anything and that if I had a better phone plan, my service would have been repaired by now and, "You can't expect first class service if you're only paying for coach," but would try to get someone out before 7 pm or the next morning (Sunday). I did not believe it, but after that I did not call anymore. The service was fixed at 2 pm on Monday, the 10th. I guess I should just be happy it was fixed, but I wanted people to know how Verizon Customer Service treat its customers.

On January 7, 2011, my whole telephone service was shut off with no warning at all. I went to make a telephone call and noticed that there was no dial tone at all. I had to go outside and use a pay phone to call my home number to hear that the telephone number has been disconnected.

I tried to contact Verizon in which I always seem to get their automated service. I do not believe it was fair for them to turn off my service with no warning that they were about to shut off the service. I hope someone can help me to have my phone on. Thank you.

Arriving home on Thursday afternoon, 30 Dec 10, I discovered that I did not have a dial tone (land line) so I made three attempts to contact Verizon before reaching a human on 2 Jan 11. The service rep initiated a ticket for a 4 Jan 11 service visit, for which I waited all day and they failed to appear. I complained again on 5 Jan 11 and a supervisor initiated another service visit for 7 Jan 11 between 2:00 PM - 6:00 PM. Again, the repair person(s) failed to appear. To date, I have no telephone service to my home although I have paid monthly for many years for the Guardian Plan.

I cancelled my account with Verizon and I signed up with another carrier. Verizon sent me my last bill with charges that I had not made. I only had the basic charges with Verizon; therefore, I could not make any long distance or told calls. I called Verizon in order for them to explain the charges but they refused to talk to me about my account. I was informed that my account was turned over to a collection agency although the 30-day grace period had not lapsed.

Since they have turned it over to a collection agency, that means that it's going to affect my credit report. I was given the number to CCA collection agency and was told to contact them. I called the collection agency to notify them that I was disputing the bill. I was told by Lacaya that I need to write a letter disputing the charges. I did, but I have not received a response to my letter. I paid the portion of the bill I owe and I was sent another bill requesting the balance; therefore, my inquiry was not honored.

I used Verizon Wireless for years. It was never this bad! I got 388.53 dollar bill for phone that dialed its self. Of course, they said it was my fault. I gave $30.00 credit for something that was not my fault. They have had to replace 2 phones since then! One did not make out of store with it and it went bad! So, that tells you something is wrong with the phones. I have never had these problems till I got this phone! I never used all my time. They made money off my unused minutes. Now, they sent $125.20. Are you getting the picture now? It's almost $500.00 now! I had to drive 140 miles to prove where I worked (with Check Stub), even though they had to have it when I signed up! They already had proof of where I worked! I could have had bought a lot of minutes for $500.00. Or, I could have gone to AT&T with rollover minutes or T-Mobile with 1500 minutes. But I am stuck in this stupid contract. This company is very bad to its customers! You will get hijacked by them!

This is a comment and a question.

I requested that Verizon disable, block or at least allow me to control the use of directory assistance in my home via password. The response is always the same, they can't do it. Yet, they can charge $1.50 for these calls. I have an active household and cannot monitor something like information/directory Assistance. Directory Assistance is not a necessity like 911. Consumers should not be forced to pay for it nor should there be a $3.00, $6.00 or $9.00 charge to have this service excluded. People looking for Burt's Garage or anything else can use the internet, or better yet, let their fingers do the walking through the yellow pages. Is it legal for Verizon to force consumers to have and pay for Directory Assistance? Are there other telephone companies in New Jersey that are more accommodating to the consumer regarding this matter? If so, what are the names?

I had the worst experience with Verizon again. Now, I contacted you a few months back and they claimed they did not have any records of me calling. So I called again today with the same problem. I can not be on the phone and be on the internet at the same time that's why I'm with my desktop now with my laptop because they did not bring any wireless route, I can not get Wi-Fi connection. The representative I talked with tonight was the worst. First, I had to call four times. I started at 4:30PM. After waiting almost a half hour, I asked my son to hold the phone so I can start dinner. The representative came on and when he asked her to hold for me, she hung up. Then I called back. After waiting for another 25 minutes, I got this young girl. She was talking when the line went dead, so I called back.

That department was closed (cancellation) so I called back to the technician and after 30 minutes, I got this girl Veena. She was in India. She had me on the phone for an hour and a half, saying the same thing over and then after all these troubleshooting steps, she wanted the tech to call me back for an appointment. I could not believe it. After I told her that I wanted the cancellation department, she then stated "let me read the previous notes". After 5 minutes on hold, she came back and said after all this time, she saw that I never called in before and I never had a tech call so she will not be able to send a tech out. That's when I got upset.

I told her that's the same thing they told the BBB, that I never called. I told my husband to go get the tape record and start to tape the phone call. This company lies. Then, she put me on hold and said her manager said to give me an appointment after another 30 minutes. Repeating ** questions, not once did she asked me the cross street; anything that a normal tech appointment will ask you, so I knew she was not setting up the appointment. Now, I am on hold waiting for another tech to confirm that she did not set up the appointment. They do not want to send a tech out even though I pay for the warranty each month. After paying for it, they will not send a tech out. All they want to do is troubleshoot over the phone then claim that you did not call. She refused to transfer me to cancellation.

I tried out Verizon phones for about 8 days and was charged. The phone was no better than the one I already had with another provider so I told them I did not want it. They told me there would be a nominal charge of $127.17. I did not pay them anything.

My daughter is currently traveling in Europe. In anticipation of this trip, I contacted Verizon about international phone service. Verizon informed me that her current model phone could not be used abroad. They informed me that they could provide a temporary substitute phone ($10 shipping fee) that she could use. The phone arrived with a set of instructions for programming it. I went to the local Verizon store (real store, not "authorized dealer") and they assisted me in programming the substitute phone. Last night I attempted to phone my daughter but calls would not go through. I called Verizon customer service no less than 4 times, each time speaking with a different rep. One informed me I had to add international calling to my phone for $4.99 per month in order to call her. I did so. He said everything was all set. He was wrong. My calls would not go through. Twice more I contacted customer service.

Twice more I was informed that everything was fine, and I could make the call. I still could not. The fourth rep I spoke with advised me that the phone my daughter is carrying will not send or receive calls or text abroad because its sim card has not been activated. There is a code on the device needed to activate the sim card. She has the device and I can't contact her. No such information was included with the phone. No one mentioned this when I called to order the phone, when I received assistance at the store, or during any of the calls for assistance I made last night. Either this last rep is the only person employed by Verizon who knows anything, or this last rep just made up something to get rid of me. I put this question to him: "Do you mean to tell me the phone she has is useless?" and his answer: "Yes".

This appeared on our TV for approximately 3 weeks about 2-3 days a week. On 11/15/2010, I spoke with Cindy in Tech Support because there was no picture at all. I was on the phone from 6 p.m. - 7:45 p.m.; she was unable to resolve the issue so she said she would ship us a new DVR box because that appeared to be causing the problem. We received the box on 11/16/2010 but it was the wrong box, she had shipped the standard top box.

I contacted Verizon 11/17/2010 and spoke with Ms. ******* who transferred me to Rob who placed me on hold for about 10 min. I eventually spoke with a supervisor Sybodh ********* and explained all the issues we had encountered since the installation of our service. The technician (Matt) came out on Friday and was supposed to have installed the new DVR box that he had in his truck. He said we didn't need it because the service appeared to be working properly.

The next morning I turned on the TV and couldn't access "On Demand" which is a function this service offers. I contacted Verizon and the young lady I spoke with and her supervisor tried to contact the technician on his cell phone. They had determined it was a router issue. The technician responded on 11/23/2010 and installed new coaxial the following Thursday. The wires were left on top of the ground for 6-8 weeks and was placed underground after questioning Verizon about the installation. They said they were backed up because of the weather because we had gotten a lot of rain in October.

I contacted Verizon on 12/08/2010 4:39 p.m. and spoke with Gilbert to address billing issue. I had been billed for $282.25 which was an incorrect amount. Gilbert reviewed the notes on the account and saw where the Ultimate HD package was quoted for $109.99. He launched an investigation and instructed me to call back in approx. 30 days to find out the results of the investigation. He requested a credit for the 21 days of trouble with the service which totaled up to $90.96.

I contacted Verizon on 12/30/2010 at 3:57 for a status update. I spoke with Kesheva who informed me that the credit for 21 days had been disapproved. At this time, I requested to speak with a manager. I was placed on hold at 3:58. At 4:29 p.m. Liz, Senior rep in billing dept came on the line. I had been hold for approximately 32 minutes. Liz informed me that she would contact the repair dept for a determination on what the credit should be. Liz called me back at 4:36 p.m.to inform me that the repair dept. agreed to credit me for $34.81, two weeks of service. I was informed of all the charges that were assessed to my bill. At this time I am cancelling all additional services to include the movie channels such as HBO and Cinemax. I am currently speaking with Liz as I'm typing this email.

I am so disappointed that a company can offer unsatisfactory services and let the customer suffer for it. The call with Liz was ended at 5:15 p.m. The current balance on my bill is $333.49 for Nov & Dec to include the credit offered. I would appreciate all assistance that can be offered in the investigation into this issue.

My cellphone has caused serious headaches, and odd pain/pressure in my head, including heat in my ear, and a weird thing happens when I switch to the opposite side. The pressure comes out of my ear, like two magnets opposing each other. This phone caused pain in my head, and spots in front of my eyes, and pressure behind my eyes, also a feeling of pressure in my head, leaving me unable to work for periods of time.

Verizon lists on its bill 3rd party billing for authorized & unauthorized services by OAN Services, Payment One & HSB. Verizon claims a law passed in 1988 allows such billing. I accept that. What I don't accept is when googling these companies and seeing the blatant misuse of this law. Whoever passed this law should amend it or abolish it or another law be made to keep this from happening. What happened to privacy issues? Clearly, my privacy was invaded. This should not be allowed! Someone used my daughter's name, dob, ss#, my address & telephone number, and an unknown email address to authorize services that I did not ask for and don't even know what these services are used for.

Luckily for me I pay attention to my bills, not so lucky for people that don't. With 3rd party billing these operators are pressured to generate customers, here lies the problem. They have access somehow to personal info, which they should not, it appears that operators are doing this so they protect their paychecks and their jobs. I have a big problem with this identity theft and privacy issues. In the meantime, it seems nothing is being done about this. Verizon and AT&T says their hands are tied due to this law. Who is responsible here? You tell me!

Are Verizon & AT&T required by law to use 3rd party billing for these services? What are my rights as a Consumer? I was billed on Sept. for 61.66 by Payment One, OAN Services, and HBS. So far HBS removed me from the October bill, but no credit thus far. OAN & Payment One charged another month's service on my October bill. November bill, no credit thus far from HBS. Payment One & OAN Service did an adjustment credit of only one month of $41.67. Hopefully on my December's bill, I'll get the rest of my credit if not Verizon said they would take care of it.

RE: Verizon.com consumer e-mail response. DirecTV account termination.

I received an overdraft notice from my bank, Virginia Credit Union, due to an automatic withdrawal from Verizon. When I reviewed my Verizon bill I realized that instead of billing me ahead as I thought was the reason for the $361 bill, Verizon was billing me for DirecTV even though Verizon supposedly transferred me to the Bundle plan back in February 2010. DirecTV advised that in April they bundled me into their plan even though Verizon came out and removed the DirecTV boxes and installed theirs.

I estimate that I have been billed approximately $1500 by DirecTV through Verizon. Verizon advised I should contact DirecTV and DirecTV claims they never received the notice to cancel and that they show service at my address. The boxes have not been installed since February, how is that possible? I believe that Verizon should not have billed me on behalf of DirecTV and this is fraud. I do not believe I am the only consumer that has been treated this way. But for the overdraft I do not know how long this would have gone on. I believe they knowingly overbilled me.

I have not had DirecTV since Verizon switched me to their program and I did not give Verizon permission to continue to bill me on their behalf (DirecTV). Verizon had permission to take their payment from my checking account, not DirecTV whose service was discontinued when I switched to Verizon. I want my money that was taken without my permission and whatever other remedies I should receive because of their mishandling of my account and the theft of funds from my checking account including overdraft fees, loss of money, pain and suffering, and damage to my credit.

Both of their customer service departments gave me the runaround. I have been physically and emotionally distressed because of this situation and the way they have treated me. I have paid Verizon and DirecTV together over $4000 in the past 10 months by way of Verizon taking the money from my checking account. I am not a wealthy person and cannot afford this. I need my money back. I can provide the emails when necessary. The unapproved withdrawal of money from my account has caused financial, emotional and physical distress. I feel violated because I trusted these companies in these hard times.

I am asking for the $25.00 add-a-line to be credited. I am asking for the difference of the quoted monthly fee and the "actual" fee to be credited off for the 1st billing, $80.00 total. I have asked for a loyalty credit for inconvenience and the time and trouble (non specified). I have asked for the $6.00 monthly feature discount to be added to both the additional lines for every month going forward. I would like a loyalty customer credit from their retention department of $20.00 per month. (That would bring the bill to what it should actually be of what we were quoted.) I would like the contract null and void. If we choose to cancel at anytime, we will not be charged any penalties. I would have never switched if I knew the correct rates and pricing!

On November 19th, we were checking out wireless carriers plans for the best rates and plans for 3 phones. I had 2 phones existing with Verizon for around $110.00 a month. We were misquoted fees and charges as evident by our first outrageous bill of $462.00. We were not informed of any additional charges for adding the third line. We were also told by the associate along with a supervisor standing there (I do have names) that the monthly fee for all three lines would be approximately $150.00 a month. They charged $25.00 for the add-a-line fee, and then approximately $200.00 for the monthly fee as I could tell from the first bill with prorates.

I have contacted them 5 times now and I am now in the process of emailing back and forth on the issue. I have asked for resolution on the extra fees and the monthly charges and to cancel the "contract terms" as everything was misrepresented, and we only went with Verizon due to the monthly plan quote as it was much better than any of the other carriers. I am not at all happy either with my experience with them at a customer service standpoint. The associates are rude and not helpful, no one is willing to assist in the issue and they all turn it back to the customer, and it's "my" problem not theirs and I have a contract.

There have been questionable charges on my bill for the three years I have been with them and when I inquire about these charges they say I had to pay them to keep service with them. I also let someone use my unused line and they ran up charges to around one hundred dollars and they demanded I pay that amount three weeks before the due date or they would terminate my service. I paid the amount, but I was so dissatisfied with the whole process.

Needless to say, I am no longer with them. I changed to another carrier. I believe Verizon owes me money for unknown charges over the past three years and they refuse to pay.

Numbers were switched but not text services, an obvious error on their part as I explained carefully what I was doing. Resulted in large +$500 text overages as he texts and I hardly do. Caught middle of 2nd billing cycle, what the ***?

Called customer service. No notes on my original request. No way for them to tell we wanted services switched with numbers! Text services and not billed by account number! A blatant fid. Manager would write only 50% of current bill, about $100. Have just had service terminated as we cannot keep up with payments and pay off overcharge.

Took three calls (besides 1st complaint) to correct accounts and get right services on right numbers. Verizon Wireless charges customers for their sloppy mistakes! We were originally Alltel customers and have always had trouble with our Verizon account. Online passwords don't work, hard to get new phones activated, etc. Would never have chosen Verizon Wireless willingly. Now, we'll be hounded from India for early termination fees. No way to win with Verizon Wireless!

Verizon has practically no coverage, voice or data, in the tourist zone/Pacific Ocean side of Cabo San Lucas, Mexico. This is causing Verizon to lose customers in the US. Here is why: The tourist zone in Cabo is the location of a rapidly growing, prosperous timeshare/fractional ownership new town area on the Cabo outskirts. The Pueblo Bonito group has built and is expanding three huge developments (Sunset Beach, Montechristo and Pacifica) and is also installing a new fractional ownership golf resort in the area, Quivira. Because of the timeshare ownership, thousands of owners mostly well to do Americans, many of whom are business/small business leaders visit, invest and buy in this area. They don't spend much time there, but enough to need reliable voice/data coverage. Because it is a vibrant timeshare area, every week sees a new influx of American cell phone customers who share the same concern for coverage at their fractional property and they all have the same problem.

Americans in this area cannot get any Verizon coverage because Verizon does not contract with Telcel and Verizon's current local provider does not provide service to the tourist zone like Telcel does. However, all of Verizon's competitors AT&T, Sprint and T-Mobile do contract with Telcel (or some provider) that provides 5-bar coverage in this area. In fact, the only major US cell provider that does not service this area is Verizon. This fact has spread like wildfire throughout the tourist zone and is now viral. It is important to understand that the local timeshare operators at Pueblo Bonito tell all their new investor/buyers to make sure that they have AT&T, Sprint or T-Mobile. They tell all the buyers that Verizon has no coverage in the area, regardless of what Verizon tells them and they need to drop Verizon if they want to use their cell phones and Blackberry.

So Americans who spend any time in Cabo return to the US and make plans to drop their Verizon services in favor of, usually, AT&T. I talked to many owners who all said the same thing; drop Verizon and go with someone else, that is what they did. We heard this all over the tourist zone. So Americans who spend 51 weeks in the US are shifting their cell/Blackberry packages to other carriers to make sure they will have good coverage during their timeshare week in Cabo San Lucas. They tell their neighbors, colleagues, co-workers and employees that Verizon's Global coverage is unreliable, people shouldn't count on it anywhere because of their bad experience in Cabo. They take this message back all across the US. If you travel, dump Verizon. Don't trust the Verizon global phones or global services. If you travel, it is unreliable and perhaps dangerous to rely upon Verizon.

Nobody wants to buy a different GSM phone just to go to Cabo, they make the change away from Verizon for all use in the US as well as abroad. Sadly, Verizon has simply failed to keep up with its competition. It is so easy to see other residents getting 5 bars on AT&T while Verizon customers can't send a single text message from the tourist zone. Among the kids in the zone, having Verizon is considered lame, bogus, not cool and kind of **.This is a problem with feasible solutions: Demand that the local CDMA carrier that Verizon currently uses install a signal tower in the rapidly growing tourist zone, one with signal strength and coverage to match the competition. Contract with Telcel to provide GSM service. I bought a Verizon Blackberry Bold to use GSM signals and I could see that the Telcel service was terrific.

Thank you for your consideration and I would like to know whether Verizon plans to address the Cabo Pacific Ocean tourist zone. My wife and I both have Verizon phones, but we are going to Cabo once per year and we'll have to switch both of our accounts back to AT&T if Verizon isn't going to serve the Cabo Pacific tourist zone area.

I called Verizon to order phone and internet service. I was very specific when I requested the cheapest deal, I told the guy that I had a budget below $60. When I got my bill it was $195, I got really upset he had gave me the opposite of what I asked for plus he put me on a contract. I called Verizon to dispute the charges. They said they couldn't do anything about it. I asked for the supervisor and explained the situation. He took me off the contract and took $30 off. I still had to pay the rest all because a person who didn't listen of what I asked for. I cancelled Verizon after what happened. I'm still paying payments. I learned my lesson and I will never get Verizon.

I called Verizon to order phone and internet service. I was very specific when I requested the cheapest deal, I told the guy that I had a budget below $60. When I got my bill it was $195, I got really upset he had gave me the opposite of what I asked for plus he put me on a contract. I called Verizon to dispute the charges and they said they couldn't do anything about it. I asked for the supervisor and explained the situation; he took me off the contract and took $30 off. I still had to pay the rest all because a person who didn't listen of what I asked for. After what happened I cancel Verizon. I'm still paying payments. I learned my lesson. I will never get Verizon.

I lost my Verizon phone service on Tuesday, December 21. I have no cell phone so I went online and got an appointment for Dec. 27, six days later! However, the next day, a service person showed up and determined it was Verizon's problem. He couldn't find the outside box. Since a repairman had been there, I expected the problem to be fixed but it wasn't. I posted a complaint on the Verizon customer forum but my post was removed and a rep sent me a message that someone would contact me. No one did. Now, because of the blizzard in New Jersey, I had no idea if a repair person was coming today as scheduled. Finally, tonight, I got an email informing me that my date had been pushed back to December 31 (10 days after my original complaint! ) This is inexcusable. I am a senior citizen with health problems, and it is scary to know that if I fell, or got sick, I couldn't even call 911.

I have had my EnV Touch for less than a year. The phone died with all of my important information in it (photos, etc) and I did not have time to transfer the information to my laptop. I went to Verizon and they told me that the phone is prone to freezing, to take the battery out, and that if it continued they would replace it. I went to another and he said that my phone crashed because it had too much info. He was very rude and condescending and insisted I had to get it reset. He told me that it was impossible to pull my information off the phone and it was just gone. He said that no one ever had problems with the EnV freezing before. It was a lie because I looked it up online and the other Verizon location told me that their own phones froze! The Verizon with horrible customer service was the Mayfair Road location in Milwaukee.

I took it to the first Verizon to get my information pulled off and it was frozen on the logo screen so they gave me the number for the local LG rep. He told me that he would pick up the phone and try to pull all of my information himself with computer programs and if that did not work, he would send it to San Diego. He said to not go back to that location and that it was unlikely that the phone had crashed because it had too much info. I had not heard anything for several days and left him a message. He sent me text message a few minutes later saying he had dropped my phone back off at Verizon and it didn't work. He said they would give me a new one. I texted him back asking about sending it to San Diego like the had said he would and got no reply. I am very angry at the horrible customer service all around and that valuable information is stuck in my phone. Obviously this Verizon location has employees that know nothing about the phones they sell. Consequence is having no phone, I had to activate my old phone that I replaced because it only worked 80% of the time and I was missing calls, etc. I have been without a working phone for almost a month now.

I contacted Verizon Wireless for information on how to change my current plans. I have an old plan that I can talk for 1000 minutes for $39.00. I've had the plan for years before I switched over from AT&T then to Verizon. I never liked Verizon telephone service, I only used it to get my Internet cable. So I called to see about a change in my services since most of my old friends are dead. I am a senior citizen. I am 79 years old and the bill Verizon has sent me this month is a rip-off.

They were supposed to take it off. Text messages, which I never use. So my bill with all my old service would still be $39.00 a month. I asked about a new cell phone and was sent one out just like the one I already have. I had to contact them again and go around before that matter was settled. And the $10.81 was taken off my bill. I was not told that all these things are charged to you and your account, I was told by a representative. Returning the new cell phone cost $35.00 for rechecking and ordering.

Please explain to me how to contact Verizon unless you talk with someone? In their office, everyone do not have a computer or know how to see or know how to place an order. I am not going to pay this bill that came in the mail today for $93.57. My bill was supposed to be $46.00. I've been charged for calling to get information on how to change my old wireless plans. I was asking about a new telephone as an update gift, then some more trump up service that has been added. I do not have a new telephone out of all this mess, only an update bill.

Verizon Wireless and land services is just as bad. I am paying for home phone to call anywhere, anytime without limit and Internet services for $75.00 a month, and wireless service is supposed to be $47.00 out of a budget income, a total of $122.00 at this writing. Before the 11/2010, I was paying $57.00 - $58.00 for wireless and $86.00 for home phone same services. Total of $l144.00. I have friends who use AT&T that has over $3000 roll-over minutes and pay much less a month than I do for all their wireless and home services.

So this why I contacted them, to see if they had a cheaper plan, maybe combine all my services together. And this is what I got today, a higher bill. The home phone is connected to my medical alert services so I am canceled it, too. And Verizon can sue for not paying these bills. I do not care. I had no late payment with them, no disconnection on account, not paying my bills so I do not care. My checks go out every month on the 28th for the 1st of the month bills. Nothing is ever late; my bank can vouch for this.

You need to investigate the companies like Verizon with false wireless plan. I've been with Verizon for 16 years after they took over general telephone service. I did not like them then and don't like them now, after the change of my long distance service from AT&T. And they began to switch me from a new wireless company every other year and a new set of wireless phone they said I could not use. I have all of my old bills and telephones, too.

I dialed 611 for assistance. I spoke with a gentleman about why my phone service was high each month and why I was going over in minutes. He said my 10 numbers were never set-up. This is funny when I upgraded to the 1400 minutes to get the top 10 numbers I had a person help me set them up. Finally, I cleared that up and asked about purchasing the Droid 2 Global for my daughter. After many attempts to purchase the telephone the order finally went through; but instead of paying for 1 phone I ended up paying double with the promise that the money would return to my account shortly after they received the original phone back in the warehouse.

Many lies later, I still don't have my money of $317 back and now have been told that it could take up to one month. I have had Verizon for many years and was contemplating letting all contracts run its course and switch. But with the original call and the gentleman on the line who helped lower my bill, I decided to stay with Verizon. What a big mistake! I have a netbook I purchased from them that I can't use.

I have a line that is not in service and paying $60 a month but warranty contract I can useand they continue to ask for money for services they clearly can't provide. Stay away from Verizon and run as fast as you can. They want your money but don't want to provide you with honest service. I am out $317 before Christmas. Paying for a line I can't use but if cancel I would have to pay a cancellation fee. Have a computer I can use. Any of the stress of so many lies has been a toll on my health.

Verizon has been messing my account up for the past four months. Ever since I had my landline ported over to the wireless, they stopped sending me statements. When I renewed my contract with them, they suddenly sent me a bill for $500 as if money grows on trees. I called them several times and asked why they will not bill me and they said I either do not owe them a bill or that I will receive one shortly.

I would like to file a complaint against Verizon for engaging in a misleading/deceptive commercial practice. On 06/09/2010, Verizon quoted me $119.98+taxes for the package of services I selected with the help of a Verizon sales representative Chris **. My package of services included: DirecTV Choice Ultimate + HD + DVR, High Speed Internet 1.5-3Mbps, Verizon Freedom Essentials Phone, 2 additional TV receivers, and an international calling plan called World Plan 500. Mr. ** estimated my taxes to be around $15/month and the total monthly bill to be around $135. I accepted the package of services and the price Chris ** quoted me and signed a 2 year agreement. When I started receiving my monthly bills, none of them reflected the price I was quoted and agreed to pay (monthly bills varied from $148 to $272). In the first two months of incorrect billing, I was able to get a hold of Chris **, who issued me a credit to reflect the price he quoted me. After that, my bills kept coming with incorrect amounts. I contacted Verizon billing on numerous occasions and got different responses (I have a log of all dates and names).

My attempts to contact Chris ** however, we no longer successful, he never called back. Some of the representatives I talked to in the last 6 months ranged from assuring me my price quote was correct and that my bills will be corrected, others claiming that they could not figure out how the quote was generated. It has been over 6 months now that I am trying to straighten out my bills with Verizon without a resolution. In addition to billing me more than what I was originally quoted and agreed to pay. On November 2010, Verizon downgraded my Internet service to a slower speed without my authorization or consent. Further, Verizon removed $15 monthly customer satisfaction credit that Chris ** gave me and which was supposed to stay on my account until May 12, 2012. On 12/23/2010, when I called to complain about these two issues and continued incorrect billing, senior representative Keith said she could not help me with anything. When I pointed to her that I agreed to a different package of services and a different price, she said she could not offer me those and that my prices and services will stand.

The bottom line, Verizon lured me in into signing a 2-year contract by quoting me $119.98+tax price for the package of services I selected but now Verizon is refusing to honor that price and charges me a lot more than I agreed to pay. They also changed my package of services without my consent to a slower internet plan and now want to charge me more for my original 1.5-3 Mbps internet plan. I would appreciate if you can help me with this situation.

I had a $40 plan with Verizon wireless. I wanted to get my kids cell phones for Christmas, so I went to the local Verizon wireless retail store. I purchased 3 cell phones and added 3 lines and upgraded my plan. Each phone had a rebate of $50. During the entire buying process, I asked the salesman what the monthly bill would total. He quoted me $178.54, which included all taxes and fees. I live on a fixed income, so I asked him to recheck what the monthly bill would be to ensure there would be no surprises. He quoted me the same amount. After about 3 weeks, I received my rebate debit cards which totaled $150. A couple of days later, I received my billing statement in the mail. It showed the total current charges at $363.49. After picking myself up off of the floor, I decided to call customer service to get an explanation.

They explained that the amount included the current month due plus an additional month. They explained that this is a common practice when a plan is upgraded, to cover any future delinquent payments. When I voiced my disagreement by stating that I was a current customer, been a customer for a couple years and have never been late on any payments and that it didn't make any sense, I was told that it was in the 'terms of agreement' of the contract that I signed and that I should have read it. First of all, I did not sign anything with the 'terms of agreement' at the time of purchase. The only items that received my signature were the receipts from the purchases and plan upgrades for the 3 phones. Second, the store rep did not mention anything about being charged an additional month when upgrading service. Third, Verizon sends me the $150 rebate, then they take it back by charging additional month's worth of usage that I haven't even utilized.

When I asked when would this additional month be credited to my account, they said that I would receive it when my contract was up and I decided to leave Verizon. So I asked what would be the outcome if I never left Verizon, they couldn't (or wouldn't) give me a straight answer that made any sense. From what I see, Verizon sells phones as 'free with rebate' in order to produce sales and then they take the money back by charging this additional month's worth of charges. There is definitely something wrong with this picture and I don't believe I should pay an additional month of charges. Where's the incentive to upgrade? All I see is a penalty for upgrading. Once again, the golden rule applies --"nothing is ever free"!

I have a 5 GB data plan from Verizon Wireless. It runs me $65.09 per month. I need all 5120mb of bandwidth. Recently, by mistake I let the account lapse and it was disconnected. I paid up and had the service turned back on. This happened 2 months in a row. Verizon wireless charges $0.25 per mb of overage. That adds up quickly. When I paid up, I expected to have the full 5120mb of bandwidth. It doesn't work out that way.

They prorate your allowance and credit you back on the next bill for the time the account is disconnected. I wasn't aware of this. I watch my usage closely through the connection application they provide called VZAccess Manager. Every time one connects, it displays the amount used. I watch it closely as to not go over the 5120 allowance. In my Oct-Nov 2010 bill, I was credited $5.81 for the couple days it was disconnected. But without my knowledge or communication from Verizon, my allowance dropped to 4625mb. However, I used 4877mb and was charged a coverage of $63.00. Almost a full month charge for overage because they prorated the allowance. The following month, the allowance dropped to 3926, but I used 4575 thinking I was safe under the 5120 normal allowance. This month my overage charge is $162.50.

Here's the real kicker. After calling in to talk about this, the regular rep just repeated the company line and would not budge. I asked to speak to a supervisor. I got Tamara, ID **. She also simply repeated the company line and would not budge. I wanted 1 simple question answered and it took her a long time to get off script and attempt to answer it. My question is how was I to know what my allowance is? Tamara's answer is that it is available in the MyVerizon account information, not in the VZAccess Manager. I never registered for the optional MyVerizon account info. I never had a chance to see what my allowance was these months.

This allowance needs to be included in the VZAccess Manager, or they need to make it mandatory to sign up for a MyVerizon account before you can use your account. In my case, I never had access to the information where they changed my allowance and caused such extreme overage charges. A manager is supposed to be calling me back sometime by the end of the day, according to Tamara. Of course, when I asked her what number the manager was going to call me on, she first suggested the Verizon data plan number. It is a data plan, not a cell phone. There is no way to pick this up. Then she suggested the work number. I'm at home. I gave her my home number. Then in signing off, she giggles on the phone wishing me Happy Holidays. It was insulting. If the manager calls, I'm requesting the manager listen to the recorded call and reprimand Tamara for the insult. I don't expect it will happen.

The bottom line is Verizon Wireless data plans have an adjustable allowance of usage and no confirmed way a customer can verify how much they can use. When going over, they charge a very high overage fee. While they charge $0.25 per mb, Sprint only charges $0.05 per mb. I have one of their plans also since I need all the bandwidth I can get. Over $225 in overages in 2 months because their system does not provide a way to know what the allowance is for any month without signing up for an optional account on their website and checking it regularly. It is not a fair business practice.

I have been a customer of Verizon Wireless for years for both cell and broadband service. I had been on a 5GB monthly plan and had exceeded my monthly allowance more often than I stayed within it. When communicating with Verizon, I had asked repeatedly if there was a higher plan available and at the time, there was none.

During a call to review my bill (again, I had exceeded the plan limit), I was notified that a new plan of 10GB was available for $199 (and had been available for months) which would have more than covered my overages. Verizon upgraded my plan but refused to do so retroactively despite the fact that there was a failure on the part of Verizon to make their customers aware of alternative plan options.

I called Verizon again today (12/21) because I saw that the same plan that I was paying $199 was being offered for $80 and had been for months. Again, Verizon refused to credit my account the $120 that I had been paying above the advertised rate for broadband service only saying that it was my responsibility to contact Verizon to get any applicable plan updates. Apparently, Verizon is a communications carrier that doesn't know how to communicate!

My complaint is against Verizon cell phone Company in Norwich. I was involved in a contract with Verizon for a cell phone that I bought from them and was paying about 176.00 per month in charges. I am going through an economic catastrophe like most Americans in this depression we are in and I inquired about a lower cost program. I was assured I could get one and not break my contract. I got a verbal agreement that my monthly bill would not exceed 60.00 US. I was also paying for wireless for my lap top computer from them, so it did not seem a lot at the time.

I dropped all those extras and my bills continued to be over 100.00 and more! This was for basic cell phone only 500 minutes limit. My last bill (12/10/10) from Verizon was $251.62 and I was shocked, so I called them and found out that they never cancelled all the extras I was paying for like wireless and the phone extras like GPS and instant messaging! I was so upset that a company of this size would make such an error that I hung up on them and felt helpless against such a giant corporation. They continue to harass me with past due bills in that amount and I refuse to pay them and I have not used their cell phone since 12/11/10! I want them to cease bothering me and I will let it go at that.

My wife, Betty, and I operate two PCs from each end of our house. We started having problems with Comcast and our router. Betty called John seven weeks ago and he assured her Verizon wireless would work so we drove 30 miles to his office. It did not work at all so we returned on the 17th to return their item and John said we had to pay $37.45 for restocking fee. We said that the item does not work and we did not have extra money at this time. John insisted that although we had made two trips to his office based on his claim that the system would work, we were penalized for a defective product. As it turned out, my checking account is overdrawn and I have to swallow an added $35 fee from the bank.

There was a plastic protective cover but when that wears out the glass should not scratch with just your finger nail. Verizon should stand behind their product and replace the glass free. Thank you.

Verizon Wireless took over Alltel Wireless customers. At the time of the takeover, I was disputing my Alltel bill with Alltel. At that point, Verizon Wireless started sending me bills for the account I had at Alltel. I called Verizon Wireless on several occasions. They kept telling me to call Alltel to discuss the bill, even though I was now receiving the bill from VW. As time went on, I kept trying to resolve the issue with the bill. However, I was unable to resolve the issue. VW reported this bill to all three credit reporting agencies, in spite of the fact that on numerous occasions I requested a detailed copy of the bill to show where the charges came from, that added up to $501.00

I have disputed this item on several occasions with the credit bureaus. However, it still remains. Verizon Wireless sent this bill to Diversified Consultants. I provided a written dispute to DC requesting the information that I had been requesting before. Verizon Wireless did not provide that information, instead they switched to another collection agency.

I have talked with Equifax and asked how Verizon Wireless could possibly verify this bill. I was told that they did verify the information. I was told the verification process consists of Equifax speaking with the company, and if the company says that it's my bill, then it is my bill. I had another account with VW during the time of the takeover and fell behind in payments.

VW gave me a deal. However, when trying to restart my service, the bill that can't be verified kept me from being able to get my cell phone turned back on for the other account. Also, they closed the account. They added $600.00 and refuse to even dispute the charges that I tried to dispute, which included charges for 1 day of service for $90.00. So now, I have two accounts from Verizon on my credit file and I am still continuing to dispute. I would like to file suit against Verizon Wireless.

Verizon Telephone offer to improve my TV, phone service, and cable. They offered a TV service using fiber optics, high speed computer and telephone service for $179.00 a month. I agreed, then they called after I had received the phone and computer line to tell me I was not eligible for fiber optics and would be installing DirecTV until Fiber Optics came to my area. Once it was installed my bills were way to high and every time I had trouble which was all of the time.

I would spend hours on the phone talking to people with bad accents all around the world who could often neither resolve the problem or answer the question. There was no one from Verizon were I could talk to eye to eye, only long distance with no resolution or answers. I finally went back to my prior company Bright House and I am trying to pay the nearly $750.00 charged by Verizon and DirecTV for stopping before the end of the contract service. Six months of bad service and Credit collectors daily calls Verizon is as bad as DirecTV.

I use to have 2 lines in my account. One week ago my brother took over the second line. So when I logged in, I saw that my billing cycle have changed. I have lost 16 days! So now I've been hitting with 3 bills and prorate charges. That's insane! Can they change it without a notice? It's not breaching the contract. I asked to change it again the rep said he can't till the next month! Can I cancel and avoid the early termination fee?

After fulfilling our 2 year contract with Verizon for a bundle phone, internet, and television package, we canceled all services provided by Verizon. We received a reimbursement check from Verizon for $26.00 and a billing invoice for $6.00. I called and spoke to Linda about this discrepancy and was told on 10/1/10 that our account would be put on hold for 90 days while our account was reviewed by a supervisor.

On 12/11/10, we received a letter from a collection agency for $6.00. Not only was this notice prior to the 90 day hold on our account that was verbalized to us, we have not cashed the $26.00 check from Verizon. We offered to send this check back in exchange for the removal of this collection from our credit report. In all actuality, Verizon owes me for overcharges due to the continual charges for 2 internet security services which were not ordered and canceled on several occasions.

What this boils down to is Verizon sent me a reimbursement check for $26.00 yet sent me to collections for $6.00 and they will not remove the credit report mark for a total owing of $6.00. Verizon's name is on my reimbursement check as well as on my $6.00 collection referral notice. No other company name is mentioned. This is an injustice that is worthy of investigation for bad business practices. Please intervene on my behalf. It took an hour and a half discussion with Verizon for no resolution to be reached between Clay and myself. Yet Clay will not allow this call to go to his superiors.

I called customer service numerous times concerning charges on my Internet access account. For months I had no problem staying within the limits of 5120 MB per month usage. Then for some reason, the charges kept mounting and the usage soared. When I asked for an investigation and a call back from a supervisor, I was told all the charges came from my IP address and they would look into it further and a supervisor would call me within three hours. I never received a call. When I called them again, I kept getting kicked off the call after going through three or four prompts with a beep and, "Your call cannot be completed as dialed."

So I called from my work phone and finally got through. When I asked about the charges, they gave me multiple reasons why they were so high, all of which were reasons I would have to pay these charges. Even when I told them the device had been unplugged from the computer for over three weeks and only used three times only to check and delete emails, they told me something about being able to bill for charges of 90 days past from the towers and that there was some sort of file sharing going on and that every time I access the Internet that this was causing all these charges. They argued with me when I told them I didn't buy into that and I felt there was an issue with false billing.

They connected me with the fraud department, which does not have a team to investigate data charges. They suggested that I have my computer scanned. I ultimately had my services suspended for five days and the very next day, have charges on the usage spreadsheet from the same day I had the service suspended.

They have given me many different reasons for all the charges, but when I visited a website that posts complaints, there were several that had the same issue. The device was disconnected from the computer and still accruing charges. Also, one statement on that website was from a former Verizon employee which stated he knew from his experience working at Verizon that they had a program, and he gave the name of that program that posted these usages in real time and that the information I was given about the charges were not posted in real time, but just whenever they stream in. The real clincher was when I had charges to my service even after they suspended it and they told me I wouldn't have any charges from what was there at the time of suspension.

Last year, my cellphone provider, Alltell, sold itself to Verizon. Since that sale, I have been charged for calls I did not make to 411; I have been charged for overages when I never had an overage with Alltell in ten years. Lately, I have had dropped calls over and over again. When I tried to call Verizon to complain, I got a recorded message that said I had to call back from a phone other than my own cell phone to get the problem resolved. I am so very frustrated. I called Verizon and first just got voice mail. I called back and talked to an operator, and essentially was told that I was without options. All I could do was call from another phone to get the problem resolved. And that if I wanted to cancel my non-contract with Verizon (I never signed up with them, but they say since they bought my contract from Alltell, I have no options except to pay them $200 to cancel their lousy service to go to another provider).

I am a 60 year old woman with a very limited income. I don't make many calls. I don't like being forced to take and accept a service I did not sign up for that is horrible and not customer service friendly. Verizon's attitude is "You will keep this horrible service that drops your infrequent calls all the time, and pay us what we say you owe, whether it is true or not, because we own you!" I hate this. I called three times to Verizon tonight before I muddled through the way to talk to a real person. This is consumer blackmail and this is consumer abuse. I don't want Verizon. I never signed a contract with them. I've already had a lot of problems with them and never wanted to have them as a service provider.

When my mentally challenged adult son moved, I turned in his Verizon TV equipment and it took me more than 69 calls to Verizon before they finally said, "Yes, you turned in the equipment, you don't owe us anything and we will stop destroying your credit." 69 calls. No, I don't want anything to do with that horrible company ever again. And now I'm stuck with their underhanded billing methods until my old Alltel contract runs out in April. I think they are intentionally dropping my calls now to make me get another phone so they can make me sign up for another contract. That will never happen. I'll go without a phone before I ever sign a contract with Verizon.

I sent this letter to the CEO at Verizon and never received a response. I have tried to reach him several times and have had absolutely no luck. I've given up on this company. My husband and I have been customers of Verizon since December 2004. During this time we have received excellent customer service from your staff that is until this past week. On Tuesday, June 22, 2010, I placed a call for technical assistance to secure my internet connection. During this call, I asked if there was a faster DSL internet speed that we could upgrade to and after a quick test of our line I was told that we could upgrade to 7 Megs. The gentleman I was speaking with transferred me to the sales team to discuss the upgrade. I was told by the woman I spoke with that we would need a new modem as our existing one would not support the upgrade. I was told that the modem would be received by us by Thursday, June 24th.

I was told that we would need to install the new modem on Friday morning to prepare for the upgrade which would begin on Friday afternoon, June 25th. I was also told that it would only take a few minutes for the upgrade to complete so we should not notice a disruption to our internet service. By Thursday evening, June 24th, we had not received our new modem and our internet connection was not working so I phoned your technical assistance group to find out what the problem was. I was told that the upgrade had been started early and that our internet would be down until 6 pm Friday evening, June 25th. I asked to speak to a supervisor and was transferred to a gentleman by the name of Marvin and I think he said he was in your North Carolina office.

He told me that what I had been told was accurate, our upgrade started early and he told me that we would receive the new modem Friday morning and assured me not to be concerned and that we would have our internet back up by 6 pm Friday evening. On Friday, June 25th at 6:00 pm, we still had not received our modem so I phoned the technical assistance group once again to find out what was going on. I was told that they did not know why I had not received the modem so I requested that they check further to see when it had gone out and if they could please track the package.

After tracking the modem through UPS, they told me it would not be here until Monday, June 28th. I asked to speak with a supervisor and was once again transferred to Marvin. Marvin told me the modem had just been sent out that day and I would not receive it until Monday and told me that if I wanted it faster I would have to call UPS myself. I asked him why he told me the night before that I would receive the modem on Friday morning when it hadn't even gone out yet. He did not have an answer for me. He gave me the tracking number and phone number for UPS. I requested that he call them to expedite the package but he refused. I asked for Marvin's supervisor and was told that he was not in, but his name was Jeff. I asked for the name of the CEO and he said he could not give it to me. I asked for an address to send a complaint letter and he told me that Verizon does not accept complaint letters so I hung up. I then called UPS and they told me there was nothing they could do to get it here faster.

On Monday, June 28th around 6 pm I called technical support as the modem had still not been delivered by UPS. I spoke with Kinesha who told me that the modem had not been sent yet and then a few minutes later she told me that it had been sent but the wrong one was sent. I was shocked and in disbelief, I asked her what I would need to do to get the correct modem sent to me overnight. She told me that she would have to transfer me to the sales team. After sitting on hold for 20 more minutes I finally spoke with someone in sales and they told me that I needed to speak to someone in the service department and transferred me once again. I finally got connected to Lydia who told me that the correct modem had been sent and that it was scheduled to be there by 7pm that night.

She told me that as soon as the modem arrives to hook it up and we should immediately have our internet up and running. She also gave us a five-day credit for the time that our internet was unavailable. The package arrived from UPS shortly before 7pm and we hooked it up and to our surprise it would not work. I then called technical assistance who informed me that the entire state of Oregon did not have internet service due to an outage. I explained to this person everything that has taken place since last week and that I didn't think we were part of the outage because we have a friend nearby that has Verizon and their internet was working just fine. I was told that it was in fact an outage and service would be restored by 6pm Tuesday, June 29th. I asked to speak to a supervisor and was told she was helping another customer and would have to call me back.

I decided that I would call technical assistance again to see if I would get the same answer from another person and yes indeed I did. After tearfully explaining to my husband that no one would listen to what I was saying and wouldn't take the time to research the issue further, I decided to wait patiently until the next day to see if our internet would be up and running. On Tuesday, June 29th at 1:00 pm I called technical assistance again to plead with them to check our line to see if we are actually part of the outage as I did not believe that we were. That is when my call was answered by a thorough, knowledgeable and customer service oriented person by the name of Michael **. He did an amazing job that no one else in the last six days could do. He actually did his job.

He listened to me and realized what I was saying about our line recently being upgraded and having a new modem meant that there was something wrong with something somewhere. He tested our line and then asked me if we were near a particular town in Oregon that had the outage (I can't remember the name of the town). When I told him we were nowhere near that town he said that we could not be part of the outage and explained that there was probably something else wrong like I had been saying all along. He walked through several different steps with me to check the phone line and modem and discovered that the modem was not synchronized with Verizon's head office.

He walked me through the steps to fix the problem and he was able to completely resolve the issues and get our internet working again. Michael should receive an award for his customer service. He actually did his job and followed through until the issues were resolved. Please take the time to commend him for his excellent customer service. It was apparent to me that the other technicians didn't want to bother themselves with solving the problem. I cannot tell you how frustrating it was to experience the lack of understanding, compassion, downright disregard and incompetence that your employees had toward me and this situation, with the exception of Michael. Had I known in advance that this fiasco was going to happen when upgrading our DSL, we would not have done it. If we didn't have limited service providers in the rural area in which we live we would definitely cancel our service with your company. We will definitely be telling everyone we know that they should never do business with your company.

I appreciate the fact that Lydia gave us a five-day credit for the period of time our internet was unavailable however, I don't feel this is adequate considering the hours I have spent on the phone trying to resolve all of these issues not to mention the inconvenience by not having access to the internet. I never received the 5-day credit I was told that I would be given for the time our internet was down. I think it's terrible that a company can get away with treating people like this and to have the CEO not even respond is even worse.

I will never do business with this company again. Our son works from our home and internet access is an integral part of his business. I can't put a monetary price on the economic damages, but it definitely had a negative impact on his business. When I told this to one of the reps with the Verizon, he told me to go to my neighbor's house and use their internet service to do my work. Horrible horrible service!

I am writing to inform you of my extreme dissatisfaction with my transaction at one of your locations in West Farms, New Britain. I write with the hopes that somebody will take measures to ensure that what I experienced will not be repeated with others. I had the most wretched experience with Verizon. Let me start by saying that I have been a loyal Verizon customer for over 10 years. I have never thought of changing providers due to the great service that I had all these years. I have also had Verizon broadband service for the past 5 years from my employer. Needless to say, I have had nothing but good experiences with your company. When I started with my new employer, we had Sprint service and I insisted on getting a Verizon phone due to coverage for both the Internet and phone service. That was the level of confidence and loyalty that I had with Verizon.

All of this good will has now been drastically diminished due to the dishonest and shoddy service that was provided by your staff at the West Farms location. I feel like I was taken advantage of by a fast talking sales pitch by Fareed ****, your manager and the rest of the staff as well. Here is my story. My contract was due for a renewal. I have three phone lines from Verizon so I decided to go to the Verizon store and review options. One of the phone lines needed a new phone as well. I also wanted to add another line for my niece. This would have increased the total number of lines on my account to 4. So I walked in to the Verizon store and was unceremoniously handed over to Fareed.

I explained that I wanted to first, extend my contract to possibly one year or maybe two years depending on the scenario that was offered. Second, to add a new line to my plan with a new phone if possible for my niece since she was planning being in college in the area for about 14 months. Third, get one new phone for one of the existing phone lines for my mom since her phone was not holding a charge. Fourth, keep the phones that I had for 860-****. So Fareed somehow managed to convince me to extend my plan by two years and adding on a new line by getting two new phones. The way he explained it to me was we can add a new line on a month-to-month basis.

I can get two new phones and assign any phone lines to them. These phones have a $50 rebate which will be sent to you in the mail as a debit card. This is the best way he can help me and he will do everything to make my experience as pleasant as possible. I clearly told him that the new line that I wanted added was supposed to be for month-to-month terms. I did not want to have a new line added for a prolonged period of time since we needed that for only one year or so.

During this entire transaction, he never mentioned that if I came back even after 5 minutes of the transaction being completed, I would have to pay a $70 restocking fee for each phone. He never mentioned that for the rebate, I will also have to send in the UPC from the phone box. At the store, we decided to first, port my old phone equipment, the one that I had for 860-**** for my mom. She is a very light user and she was not going to need a new phone. Second, get one new set for 860-****. This was the primary line and I was going to use the new phone for myself. Third, get a new phone for the additional line. This was the line that was supposed to be on a month-to-month basis. I came home and decided to check up on the phones before handing them over to my niece and mom.

I quickly realized that my mom's phone, the old one that was previously associated with the line ending in **** was not working. It was not able to receive phone calls. After calling the technical support and working through the issues of the phones for more than one hour, it became apparent that my phone, the old one that I had for 860-**** was not working anymore. This was my old phone that I had decided to port for my mom since she was a light user. I then decided to port the phone back to my line **** since I have a company phone. The phone was basically not working at that time. I spent a considerable amount of time with the technical support and they were unable to get the phone working. All of this transpired on Saturday and I had to travel out of the country the following Monday.

Needless to say, I was getting alarmed since the phones had gone haywire and my family would have no way of getting in touch with me so much for America's most reliable network. We do not have a landline at home and the cell phones are our only way to ensure uninterrupted communication within the family. The next day, on Sunday, I decided to go back to the store and decided to get the problem resolved. At the store, I met a lady with whom I regurgitated my whole predicament. She listened patiently for about 30 minutes and then she went back to the office, came out, and told me that the phone that was not working, my old phone, was basically toasted and that it had been sent to phone heaven for good. She also blamed the phone for being old and out of date. Wow! I said should we start blaming old people for dying since they are old as well.

I calmly told her that the phone was working perfectly before Fareed ported the phones. All of my protests fell on deaf ears. She kept on insisting that it was not the fault of Verizon that the phone was dead, it is basically her attitude that ****, I guess. That phone was working flawlessly before we reassigned it to the line for my mom. I tried to convince her that it was not my fault that the phone had stopped working and asked what can be done to resolve this. All I got were cold words of comfort stating that it was not Verizon's fault that the phone had died and was not functional at this time. Now I was getting a little upset and somewhat irritated that after all this time, even my own phone was not working.

My temperature and blood pressure were rising. She ushered in the manager and I again regurgitated my whole story to him. I should have just recorded the story and hit replay. He basically told me that he could not do anything to make the situation any better and that it was not his fault that the phone died while being moved from one line to another.

At that point, I decided to rescind my contract that I had renewed the day before and return the two new phones. I told him to return the account and the phones to the same status as it had been before I was snared shamelessly by Fareed. He told me that he can do that. However, there was a $70.00 restocking fee associated with each phone. I politely told him that when I had talked to Fareed the previous day, I was not made aware of the restocking fee. However, the manager was very firm about charging me the restocking fee even though I had come back with the stickers still on the phones in under 24 hours. He kept on rambling about the contract and that it was not up to him to make that amend. He also told me that it was my fault that I had not read the excruciatingly long sales receipt that had been printed which had all of the nefarious details. Now this scenario infuriated me even more.

So in essence, if I decided to discontinue my service with Verizon, here is what would have happened. First, I would have had to pay a $140.00 restocking fee for both phones that were deceptively sold to me. Second, my phone, the one that I had for **** which was working flawlessly before the switch was not working. So thanks to Verizon and Fareed, In essence, I would have been at a loss of a significant sum of money and a phone as well. Bravo! I said now Verizon can **** me even more. After much thinking and persuasion, your manager convinced me that the best thing for me was to get one new phone in lieu of the one that died and keep my the other two phones that he was adamant about charging me a restocking fee in case I chose to walk away from my contract.

At that point, I realized that basically Verizon had me by the throat and the only plausible option was to go ahead with what he was suggesting. As he was looking at my contract, he told me that the additional line that I wanted for a short-term month-to-month basis was actually contracted for two years. I politely told him that Fareed had told me that the line was going to be on month-to-month terms. As he was looking through my contract, a thin wry smile spread on his face as if acknowledging the funny process that Fareed had done. It was as if he was comprehending what his pro had done. I think he was even mentally patting Fareed on his back. So we decided to first, keep the contract for 2 years. Second, get a new phone for my mom. Third, keep the two phones that I had gotten from Fareed for which his manager was adamant about charging me a restocking fee in case I decided to return the items.

Anyway, after another 45 minutes of typing away at the computer, the deal was done. I was forced to keep my line and buy a new phone for $10 which by the way I saw as free on the internet a few days later. It gets even more interesting when Fareed told me that all I had to do was to send in the phone receipts for a $50 rebate which I promptly did after his manager strong-armed me into staying with Verizon. I got a card back after 3 weeks that asked for the UPC or proof of purchase. This was something that both Fareed and his manager conveniently forgot to mention. I guess they had done the sale so who cares if I have to figure things out on my own. I must have spent more than 6-7 hours for all of this whole predicament and I must say that I feel like I was taken advantage of and cheated.

The manager could have easily defused the whole situation by saying I can take care of the restocking fee or made any other accommodation, however he refused to not only do that but managed to sell me a phone for $10 which was actually free as I saw on the internet a few days later. I feel like I was cheated and taken advantage of by Fareed and his manager. You might be patting them on their backs and giving them sloppy kisses for all the great sales that they are doing.

However, I wanted to let you know that due to this excruciatingly painful and downright dishonest experience, I am counting down the days when I will be able to break free from the shackles of Verizon. I will rather let mangy ferrets with monkey AIDS gnaw on my fingers before I renew my contract with Verizon ever again. You might be having a snug smile on your face since your company is growing and one aggrieved customer might be worth the restocking fee. I, for one, will try my best to let, as many people know about the shoddy, dishonest and despicable behavior of some of your employees. Even if I manage to convince one more person to leave Verizon, I will consider that I win for myself and die in peace.

As I stated earlier, all your manager had to do was to make an accommodation and not make me feel like I had no choice but to stay with Verizon for 2 years. He chose not to. I guess I am nothing but one disgruntled customer and it might not have that much of an effect on Verizon's bottom line. My loss to Verizon is probably like someone taking three grains of sand from the beach you probably do not even think of me as an individual. I feel deeply hurt and cheated by all of this experience even more so because I had been a loyal customer for more than 10 years. Your team had the opportunity to translate that into another 10 years and they chose not to. They not only chose 2 years over a lifetime of commitment but left an extremely bad taste in my mouth.

Since I feel so upset, angry and taken advantage of, I took the time to write this to. It did take a chunk of my life and I thought about not doing this since Verizon will be sucking more time from my life and I really do not want to dedicate any more time to a company that is dishonest and takes advantage of people. A company that is growing by cheating people and uses loose lips to make a fast talk. A company that has associates that is no better than used car sales people. I will try and send this to as many internet sites that will listen, as many newspapers that will publish my letter and as many news outlets that will air my views you know at the end of the day no one might listen to me and I am at peace with that. However I do know that what comes around goes around. Karma has a strange way of settling with such situations.

So all those smug smiles and high five-ing that is going on might go on but at what cost. How can you and your associates go to sleep and look at yourselves in the mirror and are the values that you are imparting on the next generation? I am expecting you do the following, first, you will call the store to get the version of the story from your dishonest associates. They will put more spin on it than an engine revving at 9000 rpm. They will come out looking like the model employees. They will then claim and eventually feign ignorance about what they missed. They will actually make famous propagandists look like saints by their spin that they put on the story.

Second, they will become ambiguous which is one of the major techniques of spin. They will incorporate unclear phrasing that can make the exact meaning hard to pin down which is useful when answering questions about a subject that you don't want to address. They will also selectively present facts and quotes that support their position. Third, you will try to reach out to me, maybe, and offer me some dear customer type CYA letter and shrug your shoulders and walk on and about your business.

I have informed my family, friends, co-workers and now you of my experiences and that's just about all I can do, I'm not anybody important but I hope that you can do more. I'm hoping that you can use my feedback to ensure that other people that try Verizon have fond memories, instead of disappointing ones. That is it in a nutshell. I hope your family and you have the most joyous of seasons and holidays.

I bought a new Motorola Droid cell phone from Verizon Wireless through the local Verizon Wireless distributor. This phone had a problem receiving the calls from other states. According to the Verizon Wireless technician, my phone has a problem. So they send me a refurbished phone to replace my new phone. In about month's time, my refurbished phone that I received from Verizon Wireless had a problem, such as freezing up and turning off by it self and so on. So I called Verizon Wireless again with the problem and they sent me another refurbished phone to replace. And this refurbished phone that I received from Verizon Wireless recently again is giving me problem. Now, its LCD display went out and I can't receive or make any calls.

So I called Verizon Wireless again with this problem and they are again going to send me another refurbished phone. But this time, according to Verizon Wireless, it's an upgraded version. I asked Verizon Wireless to send me a new phone instead of refurbished phone because my bad previous experience with refurbished phones, and Verizon Wireless said that I only have choice of receiving the refurbished phone or not getting any replacement phone. I am engaging in international and local business where I constantly receive phone calls day and night. Because of this problem with the phone, I can't receive or make call out and it's affecting my business and my personal everyday normal routines.

Just to make the story short, I was supposed to transfer my 2 T1 data and voice to Verizon from Broadview services. After Verizon installed all equipment for the PRI and my tech came to install it, he found out that the equipment is not compatible with my phone system and I had to make an upgrade of my phone system to make it work. The other solution was for Verizon to install a different equipment, but Verizon prices for these services were more expensive. Both options were more costly, so we decided to wait until the end of the year for me to do the phone system upgrade and connect the phone system to the equipment already in my office.

The T1 data was installed on January 27 and I transferred my server to this line. At this moment, I called Broadview to disconnect the other T1 data and now they changed their mind and would not let me get out of the contract! So besides paying Broadview $699 for a data T1, now I have to pay Verizon $399 for the same. But since I understand it is not Verizon problem, I decided to keep both until the end of the Broadview contract. While I was trying the Verizon T1 data line with the server, I found out it was too slow. I did a troubleshoot but they found nothing. So, even though I was willing to deal with this situation, it was not working as I needed. Seems like 1 meg is not enough, I probably need 4. The one that I currently have with Broadview is 3 meg.

In the meantime, I was waiting for Verizon to adjust the bill since they were charging me for the PRI that it was never connected and by February I was already owing $2,000! After going back and forth with Christina, there was an adjustment done and I was supposed to wait for the bill to see the adjustment and pay what it was owed. Before I got the bill, on a Thursday, I got to the office and the data T1 was disconnected. My assistant called to fix this problem and the lady from Verizon told her that the problem could not be fixed until Monday because Friday was a holiday and there were not techs around. In the meantime, my whole office had to stop working because we had no access to the server. I had to urgently get my tech to fix this problem and switch everything back to the Broadview T1 data line.

As you can see, something that was proposed to me in order to save money, ended up being a great headache and made me incur more money on top of what I am already paying to Broadview. Not only I had to spend money for the tech to install the PRI that was not compatible, the tech to switch back and forth the server from Broadview to Verizon and from Verizon to Broadview, but on top of that Verizon is asking to pay $1,969 for something that was not useful! I would appreciate if something can be done for the inconvenience. I do understand that I did use the services for the Data T1 even though they were not what I expected, so I understand if I need to pay for that. But the billing cycle should start on January 27 when the line was installed and end on April 19, when it was cancelled. I also was promised a $500 gift card from Christy which I think it should be taken into consideration.

I had used Verizon in my previous office and I have been a Verizon wireless client for a long time. I never had any problems with your company, that is why this whole situation came as a surprise. I am still willing to switch everything to Verizon as soon as my contract with Broadview ends at the end of the year, but I need to fix this issue first and know that I can upgrade my data T1 to 4 meg.

Thanks in advance for all your help on this matter.

I have been charged with fees that can't be explained. At one point, I had a charge on my bill of over $500! Where and when would I charge $500 worth of cell phone services? Then, I was told I had a credit of $250 but I never saw that on my bill. They have turned my phone off from outside calls, but I can receive calls. Over and over, I have talked to people and have been out and out lied to. I could go on and on but don't have time. I just want folks to not go through what I have with this awful, awful company!

In August of 2010, I was charged with adult channel here, Aug. 25 to Aug. 27 $0.80 and then for $7.99. Another charge reads MLB Extra inning at $139.00 Payment 1 of 2 ordered Aug 28. Season Start: April 05. I called Verizon customer service in the first week of September when I received my bill. I explained that we have not incurred in those charges. At the end of the conversation, the Verizon Fios Service was terminated. Then, listed on September 8, there is another charge for early termination fee of $179.00. My wife and I believe that we have not incurred on those charges.

In addition, there should not be a reason to charge early termination fee of $179.00 on 09/08/2010 when we have been customer of Verizon for over 3 years (they claim that since we canceled the MLB package in August 2010, there is another year contract). I have been trying to explain this situation to several customer service operators and a supervisor. But all agree to their system's report and nobody can remove those unfair charges. I hope you can help us to contact someone in Verizon to understand our point of view. We should not pay for charges we have not incurred.

I received a residential phone bill for $421.03. I was mislead by the representative. I clearly stated to the representative that I wanted a residential plan to whereas I would not be charged any minutes (unlimited). If you listen to the recorded message between the representative and myself, I clearly stated that I did not want a plan with extra charges for phone calls. I wanted a flat rate plan and I re-emphasized this to the representative and she reassured me that is what I was getting.

When I received the bill, I noticed this was not the case. This is just ludicrous. Why would I get such a plan when I knew that I would be making calls outside of my local area? She reassured me that I was getting a plan to whereas there would be no additional charges outside of the ordinary charges (taxes); however, this was not the case. I tried to contact Verizon on several occasions but I was unsuccessful. I waited 30-45 minutes for a supervisor to no avail. Both times I was told to call back five days later. This is very unprofessional and very poor customer service.

As soon as I received the bill, I acted on this huge error regarding my bill. I keep getting put off and now the bill is due. I have dealt with several phone companies regarding residential plans (Britehouse, Sprint, etc.). I have never in my life had this problem. Now bill is due any day now and no one can come to a reasonable solution at the fact that the representative selected the wrong services package. I have never been late on my phone bills and have a excellent credit history. I will not let Verizon ruin it due to their mistake. Perhaps the representative chose the wrong service package. If there was a mistake, I understand we're all human and I forgive the representative.

All I ask is to listen to the recorded conversation between us as Verizon tells you when you call that the conversation will be recorded. Personally, I have never heard of this type of plan on a residential phone to whereas you will be charged minutes for selecting a flat rate plan (unlimited plan).Your cooperation will be greatly appreciated regarding this mishap. Thank you.

I was Billed $91.28 for roaming charges and attempted calls while in Europe on a (phone) device that was not configured or had such advanced technology that it could not be used in Europe, it could only be used in the USA or Mexico. When advised of the situation, Mr. Robert ** , a supervisor of employee accounts, for Verizon, **@verizonwireless reduced the charges by 50%. My contention if the equipment was sold as a "smart phone" and it was so smart that I could not use it, why should I have to pay any charges.

The(phone)or as Mr. ** states, "not phones per se, but advanced devices that happen to make calls", is the Droid X. This problem started Nov. 1, 2010 and I see where Verizon is now selling a "Global Droid" designed to work in other world markets. Had I known this when I purchased the phone, I would not have bought it since my Mediterranean cruise had been scheduled for over a year.

A previous Verizon employee I spoke to, Ms. ** told me I should have shut the phone off if I couldn't get any calls to go through. One of the premier features of the phone was it's advanced camera, should I have not taken pictures with the phone? I cannot understand why they think I should have to pay for services they did not or could not supply. I had to pay $45.00 for services that were not supplied nor advised that I would not be able to use a device that was disguised as a phone. I am retired and cannot afford to pay Verizon for something it does not supply. My budget has been damaged.

We have been waiting for telephone service since October 28, 2010. Our existing phone was to be terminated and calls forwarded to new service. We had an appointment with Verizon on October 28, 2010 to install our new service. They were to come between the hours of 8-11. I called on October 27, 2010 to confirm the appointment and was told it was confirmed. My husband took the day off of work and they never showed up. I called and emailed several times that day and was informed they will be there. At 2:00PM, I again called and was told the engineering department had to review the matter and it would take two weeks. They were to call me back on my cell phone to reschedule. Nothing has been done. That is why people are doing away with landlines. They have the worst customer relations department I have ever encountered. You can never get a hold of anyone who knows what is going on nor can you get an honest answer.

I resigned with Verizon in June, for two more years. Since then I have had three major problems. First, they told me at the store, I had two months to pay for the new phones. Next bill came in and only had half the money. I'm now having to make payments to catch up. Second, they allowed my ex girlfriend, who wasn't on my account or didn't know my SSN make changes and remove my Droid and replaced it wit another, then called and said she lost her phone.

So, I was without a phone . They played me around and around, with different customer service people saying nothing they could do about it, cause I wasn't on her account, until I started to threat them with court for assistance to theft. Then they magically had my phone back to my account. Third, my payment plan was set up and everything is okay, and I make my payments. My phone was turned off. It took me another week to get it back on.

They said it was a typographical error. I originally had 350, but I was set for 150. Then I was okay after all of that. I received my bill and they charged me 45 more days, for them turning the phones back on. When I called, they said all they could do was credit me $30 back for two lines. Even though it was their mistake that they were turned off in the first place.

It put me into more debt trying, when I am trying to catch up on everything. If I knew I didn't have two months like I was told, I would have never gotten smart phones. It was a hassle, not to mention the time and have had to spend on the phone with them getting my phones back on and working, for a problem they created. They still charge me the whole amount, even I didn't use them.

I was called by a Verizon Wireless representative on May 22nd, 2010 telling me that I can get a new phone at the two year upgrade price, sign on for one year starting the date I purchased the new phone and I would get 500 bonus minutes for doing so. I asked multiple times if I would be signed on for an additional year if I did not purchase the phone and they said that I would not be signed on for an additional year if I did not purchase a phone.

After talking to them and making sure nothing would happen unless I purchased a new phone, I agreed to their offer. The representative then said they were placing the 500 bonus minutes on my account and this was strange so I asked her if this would add a year to my contract and she said that it would not, then the conversation ended. Because I was having trouble paying my bill for the entire duration of my service in 2010, I ended up canceling my contract in early September, 2010, which is when a VW representative told me my contract should be over. I tried canceling my contract in August, but I ran into trouble because they said I would have to pay an early cancellation fee of $175 and I called up VW and found out that when they called me in May, they did extend my contract by one year.

So, they consistently lied to me when they called me up and had me unknowingly sign a contract. I tried to get it cleared up because obviously, it was a mistake made by VW. But when I called them up, I was denied and I was forced to complain through the Better Business Bureau. When I filed a complaint through the BBB, I practically hit a brick wall because VW would only answer questions they wanted to and absolutely refused to admit that there was any possibility that a mistake on their part could have happened. I asked multiple times about the phone upgrade at the two year price and they never said a single thing about it until I spoke to their representative, Melissa ***, over the phone, which is when she stated that I was always eligible for such an upgrade, even though the VW website said I was not eligible for an upgrade until January, 2011.

She said they never commented on that because it had nothing to do with my complaint or the contract that I supposedly agreed to. When I asked her if she ever asked the representative who spoke with me if, at the time around my call, she remembers making any mistakes like what I was complaining about and Melissa said VW didn't need to because the rep would not remember my specific call. I then told her I was not asking about the specific call because I also have been in sales and I know if someone gets something wrong, it is usually not just once, but at least a couple times over a short period of time and when they find out they are wrong they fix their sales tactics and remember that they said the incorrect information. Melissa then told me that it would not help out anyone because the rep would not remember my specific call. I then reiterated that I was not speaking about my specific call and that I was asking about a region in time and she said it would be useless because the rep would not remember my specific call. There were multiple things that we spoke of that played out like this.

Looking back, it is clear to me that this is a tactic that they are using to make people complaining give up and give them whatever money they ask for. What they are doing is only answering specific questions and refusing to answer others that may show where they were at fault. The only responses Melissa ever wrote down dealt with how I never cancelled the contract. I find this strange how a company can lie to you and if you never tell them you don't agree to the contract that you never knew existed, then you are bound to the contract.

Anyways, Melissa told me part way through the phone conversation that they were willing to drop the termination fee by 50%, then after another fifteen minutes, they were willing to drop it by 70% and she said that was their final offer. I said I would never accept this offer because I never agreed to their contract, which was basically that they would give me 500 bonus minutes and I would agree to pay them $80 a month for another 12 months.

This is strange because I never once went over my allotted minute usage per month, except when I was only paying $40 or so a month for unlimited internet on my Blackberry and all phone calls were 50 cents a minute. Some strange things that I remembered when I looked them up in November are as follows:

I was consistently one to two months behind on payments from January, 2010 until August, 2010, when they finally suspended my service. I am wondering why they would want to extend service to someone who was so bad at paying their phone bill. I received a bunch of e-mails with the same subject, which is as follows: "Important Information Regarding Your Verizon Wireless Account." Seven of these dealt with me owing over $150 and the other two stated that a change happened in the status of my account. The dates of the seven were: (all in 2010) Jan. 28, Feb. 27, March 29, May 1, May 29, June 27, and July 29. A week after the July 29th e-mail, my VW phone service was suspended.

The dates of the other two e-mails are as follows: Feb. 3 and May 27. I didn't extend my service on Feb. 3rd, so I didn't know what that was for, so I was under the assumption that on May 27th and Feb. 3rd that VW was trying to tell me that they were going to suspend my service. Both of these two types of e-mails had a very similar layout, and the difference between them was just that one asked for money and the other said a change had been made to the service. I had also received three other e-mails dated April 5, May 6, and July 5 with the subject, "Urgent: Your Past Due Verizon Wireless Account," stating that the past due amount had to be paid immediately or my service was to be interrupted. This evidence that any normal company would not want to keep a bad customer past the contract end date.

As a landlord, I would not want to keep a person who was consistently two months behind on rent and I would not dare sign a new contract with them. That is just asking for trouble. On Nov. 15th, I supposedly was sent a letter from VW dealing with a "new offer," but I have not received this. I was waiting to receive this until I responded through the BBB again, but 14 days passed and now the case is assumed closed. As soon as I could, I contacted VW and BBB telling them I did not want the complaint closed as it has not been resolved. The BBB has yet to re-open the case.

So, to sum everything up, I was contacted by VW and was misled and told lies in order to unknowingly sign a contract. VW denies that there could have been any mistake made. Before and after this, I was have a lot of trouble making payments, showing that I am not the type of customer they would want signed on for an additional year. VW only answered questions they acknowledged to this specific incident and absolutely refused to acknowledge the existence of the other questions.

I never knew that I had entered into a contract that extended my contract until I tried to cancel my service. Now VW is hounding me for the early termination fee for a contract I never signed and has sent it to collections and their automated phone service is calling me telling me I need to call them. VW still refuses to admit that any mistake could have been made on their part and because I didn't record my phone conversation, I have no evidence that VW made a mistake. And, as we all know, employees of big companies and companies themselves, can never, ever make a mistake.

Several months later, my estranged husband called asking what the 3rd number on the account was. I had no idea until he called back some time later saying he needed to be added as an account manager in order to make payment arrangements. I checked my account online and found that my estranged husband had changed my account to add more minutes, which included the 3rd number, put me in a new contract and my bill was over $850!

I immediately called Verizon Wireless and was told he indeed needed to be added as an account manager to make payment arrangements. But, they would not explain to me how he had already been able to make account changes without my approval, consent, or before being added as an account manager. He made one $200 payment and skipped town, leaving me with the bill.

I phoned Verizon Wireless to have the account transferred to his name and was told I couldn't. He would have to approve the transfer. This was my account to begin with and they allowed him to make changes as an account manager, prior to being added as one but would not let me make a change in responsibility without his approval?

Since then my phone has been turned off by Verizon Wireless and I now have a nearly $1200 bill. I have been trying to work with Verizon Wireless to make payments, but want to know how and why they allowed him to change my account before being added an account manager and why, if my past due balance was $600+, the new balance is nearly $1200. They have declined any responsibility in allowing him to make such changes, refuse to make any account adjustments for their mistake, and have yet to explain the amount due.

I am seriously considering contacting a local news station about my Verizon home account. I have tried for 3 months to reduce my service and get credit for products I did not order. I have received confirmation numbers and order numbers just, so the next day I can get a call from Verizon to tell me that my change "Did not flow the system".

When I call back, I get the same song and dance again, again, again and spend countless hours on the phone trying to resolve the issues. Last week, I received a bill for $7,056.76 that I have no clue about. When I have contacted Verizon they can't find it. Please Verizon tell me how to fix this!

I had a window pop up that said I should download a newer version of VZAccess Manager and clicked on it. When I installed the new software, it didn't work and I couldn't re-install the old version because there are hidden files that Verizon won't tell me where they are, so I can re-install the old software.

I finally got the new version to work by going on someone else' s WiFi and re-downloading the new software, and called and had a tech go over it with me. Now, however, I have to re-install the new software to get it to work each time I switch from WiFi and try to go back to their mobile broadband.

I cancelled our phone and internet service with Verizon effective July 10, 2010 as my husband (who is an active duty service member in the Army) was given orders that required us to move to Virginia. Verizon prorated our service and sent us a refund in the amount of $9.74 for the pre-paid partial month service. I did not receive a statement from Verizon for the month of August. On our bill dated 9/20/2010, showed a balance due of $29.99 for services dated 07/13/2010 - 08/12/2010.

On October 6, 2010, I called Verizon and listened to the automated system which stated that our current account balance was zero. I then spoke to Amanda (Employee #4626) to inquire about the charges. I explained that we had cancelled our service effective July 10, 2010. Amanda confirmed that our account had been closed effective July 10, 2010, and that the charge for $29.99 was billed after the date our account was closed.

She said, she would reverse the charges pending the approval of a supervisor. She explained that if there were any issues, we would receive a call from someone within three days. I confirmed that my current phone number was on file and asked Amanda to notate that I had called. Amanda stated that she would make the notation. On December 4, 2010, I received a letter from EOS CCA Collection Agency giving us notice that our account has been placed in collection. I called Verizon and listened to the automated system which stated that our account balance was zero.

I spoke to Christina (Employee #***** and she stated that I could now only speak to Verizon Financial Services at ** or the collection agency about my account as it had been forwarded to collections. I confirmed that Christina had my current phone number on file and asked her to notate that I had called. She stated that she would. At this point, our account has been turned over to a collection agency and I cannot get anyone from Verizon to speak to us about our bill! Do not conduct business with Verizon!

I'm disputing charges on my bill they our charging me for service I don't have. Which is internet and DirecTV service? I made several attempts to resolve the issue they transferred me back and forth placed me on hold for 40 minutes plus then hung up the phone I call back place on hold again when asked for a supervisor he placed me on hold until his shift was over I tried to callback the office was closed.

In the year I have had Verizon there have been numerous problems, especially with the charges. They started out billing me in the $50's, then it was in the $60's, then it went to $80's, then $104. In June I spoke with Tavashi and had her cancel my HBO portion because she said the charges were going to go up even further because the discounts were going to expire. She said after the HBO the monthly charge would stay at $106, and "there will be no more surprises." This month I received my bill and it $137.97. They continue to tell me "well, your discounts have expired." That's what I was told also back in June and was told that all my discounts were done. Now she tells me today I have the higher charge because "your discounts just expired."

23 days ago my 2 email accounts with Verizon got messed up suddenly for no reason. My password/ID would not be recognized. I contacted the technical support and more problems developed. I couldn't have access to my personal and professional email for a total of 20 days. It is now 22 days and a more than a week since I have tried to speak with a manager. One from the Philippines never called, another from Mexico took 4 days to call back and this is after promises from supervisors saying that someone will call back and me sitting at home waiting for the call. Today is 8 days since I requested to speak with a supervisor and I am still waiting.

My accounts were suspended for no reason. Someone switched my account from residential to business for no reason and it complicated issues even more. They'll fix something and the next morning the same problem comes up. I kept calling and the saga continued. Folders from my email disappeared. The higher technical support kept messing more and more including my Mac mail that included also my Gmail account. I spoke with supervisors who did not do anything to help and resolve the problem. Supervisors who said they will call back and didn't. Supervisors that misinformed me and 1 that outwardly lied to me. I have spent close to 30 hours by now between being on hold, talking to incompetent people, waiting for people to hold.

The thing that aggravated this even more is that I had to spend a great my part of my vacation time trying to resolve this problem. I get paid almost $40 dollars an hour so do the math...The higher level technicians do not work on weekends, billing neither. You can't speak with anyone from headquarters. I had to wait on hold once for me to speak with billing for 70 minutes and did not get to speak with anyone. All this has been so aggravating, I feel disrespected, disregarded as a costumer and I expect to be seriously compensated for my awful experience with Verizon.

Company is extremely deceptive and withholds vital information when ordering. First invoice was reasonable. Second invoice included additional charges that were not explained when ordering service. Was told by customer service that my monthly charge would be in $125/area. This month is $175. Strange. The large bill came after the 30 day guarantee. Eventually, if we continue this circus, my account will go delinquent as we are elderly retired and live on a very fixed income. The stress this has caused us is unrepairable in regards to health. I hope someone has a remedy for us.

I opened a contract for landline and internet in April. Since first day, there was poor and none existent service. For two months, I have had static, additional voices online, and internet up and down. Often phone line shuts off when you are in use. Repair people came more than 3 times. It was repair and tested more than 5 times. Today when I called repair, they admitted voicemail was down and lost on my area. I was unable to pick up any messages for 3 months.

I use my cell phone as my primary phone. The last billing person in Austin, TX stated she was doing a refund for lack of service, since I can't get a private working line. Instead of credit, I have been given an additional bill from $322.55 to $409. My cell phone with another company has inflated since I have to use it as primary and endless hold with repair of Verizon.

My new computer crashed numerous times and died in may due to the in and out service. I bought another and am literally afraid to connect to the Ethernet wire with Verizon. I did not file a lawsuit for the lost laptop and software, but caused me great financial inconvenience. I am on disability and the time on hold with this repair as worn me down emotionally and physically. I am told by two other acquaintances in the same town in other buildings they two experience problems with their Verizon landline. I recorded the static and conversations and interruption I played it for both Verizon and my other mobile carrier, both acknowledged it is something they personally could not endure with such poor service.

I am seeking assistance from your office to have this $409.51 credited as Verizon agreed in November. Thank you. Also, I filed for a specific phone line for disabled persons and it took getting outside assistance to have the paper work mailed. Now, it seems almost like a retaliation for them to honor the credit on the lack of service, that was acknowledged and previously issued.

I decided to enroll in Verizon's triple freedom plan, which includes Phone, Internet, and DirecTV (satellite), and I would receive a $5 - $10 deduction on my bill for enrolling. With this service, all services are included in one bill. I paid DirecTV, and Verizon paid them also, and billed me for the payment to DirecTV. I decided to call Verizon to resolve this discrepancy, and I spoke to about 6 representatives and mysteriously got disconnected from 2 of them. To make a long story short, I paid all of my Verizon phone and DSL bills, but I left off the amount that they paid to DirecTV, because they now had been paid for up to 2 months, because I paid them, and Verizon paid them.

Then Verizon cut off my DirecTV service, because I had not paid them for the DirecTV portion of the bill. Then they would not assist with a bill payment plan to at least restore the service. All they could say was you have to pay the bill to get the service restored, which had nothing to do with DirecTV. Once you paid the bill, they would charge you a $36.00 fee for the reconnect.

I would say they are the worst when it comes to customer service. I am going to use another phone service, but I will keep their DSL for Internet access. Thanks.

I have been a Verizon phone customer for many years, including FIOS TV and Internet and have always paid my bills on time on auto-pay. In October, I was surprised by a sudden notice in mail that I owe them $778.09 which must be paid immediately or service will be cut-off. No unpaid bills accompanied the notice but I paid them $778.09 by check on or about Oct. 27 to avoid cut-off.

Then in November, while I was out of the country, my wife got a message on our phone that unless $515.23 was paid immediately all service would be cut off the next day. Frightened, she called Verizon and paid it on the phone on 11/11/10. Meanwhile, a notice dated Oct. 29 materialized which stated that the past due amount was 412.44 past due for September and a bill for October totaling $365.65 due in November, which when totaled up mysteriously came exactly equal to $778.09, which was already demanded and paid by me on Oct. 27 before leaving the country on a business trip. The only mystery remained as to what represented the $515.23 that my frightened wife paid and why despite that payment all services were immediately cut off any way.

When my wife called Verizon again as to why the service was cut off, she was told by a CSR that it appears that long-distance calls worth about $5,000- was made over the last 15 months that were not paid and hence the service would be cut off. That statement is too bizarre to be backed up by any notice from Verizon for any payment, which has not been made by them in writing. Around Thanksgiving, a Verizon form letter dated 11/14/10 arrived stating that they have concluded after investigation that "there is fraud associated with your account" due to "pattern of failure to pay and/or unusual account activity."

As a result they had disconnected the service. Even in this notice they have not demanded any payment for any outrageous amount like $5,000- for alleged unspecified long-distance calls. Surprisingly, Verizon has never submitted a bill for these alleged long-distance calls (over 15 months!) or threatened to cut off service any time in the past 15 months. Under the circumstances, I have now hired Cablevision for TV/Internet and Vonage for the home phone. But Vonage has today advised me that Verizon has refused to release my home phone number, which I have had for 30 years.

I called into Verizon to close my old service and request the new service on 7/1/2010. (I moved into a different area). However, the statements that I received after 7/1/2010 is still old service. I found out when my service was inactive suddenly on 10/11/2010. Here is what I paid for Verizon: 6/30/10, they've closed my old service (home phone and Internet) and on 7/1/2010, activated my new service (home phone and Internet).

On 9/13/2010, I paid $231.65 online (service from June 10 to September 10). On 10/11/2010, no service at night, I needed to pay $145.45 to reactivate on 10/27/2010. I received another bill for $80.74. On 11/2/10, I called into customer service to find out what's going on. The unhelpful customer service transferred my call all over a different department. One lady named Kathy promised me that she will combine two accounts and credit into my new account. She gave me her supervisor no. 412-804-7119. She told me I can call if there's any problem on my bill. But no, she didn't solve the problem. I called several times at that phone, no one pick up or return my call. On 11/23/10, I called into customer service again, run through all transferred phone again. One lady said she will close the old service and apply refund and will email me the detail about the refund. No email came after that. I checked back the next day. They said they only view the service has ended, no refund was issued! Where is my refund? Where's my money?

Verizon charged me termination fee. When I signed up for service on phone, I was not advised by customer service that there would be a termination fee nor did I receive anything in writing that there would be a termination fee. Loss of $138.66 refund has been denied. I paid the bill under duress as they threatened to put the account for collection.

I was in the store to buy new phones for my grandchildren right before the Thanksgiving holiday. I was stopped on my tracks as I approached the entrance by the cleaning crew member named Ana saying that the store was closed and did not know when it would open. she then continued to say that I was in her way and getting the floors dirty by just standing there. She also asked me to stay away from the windows, she had just cleaned them and didn't want to redo them because I was there before opening.

While all this happens, the Verizon employees are standing inside watching while this woman continues to tell me to stay away from the store until she is done cleaning. Incredible that the employees just smiled while I was told to leave.

I have had Verizon Wireless for many years. We relocated in August 2010 from Wyoming to Indiana and have received higher and higher bills each month. I called and complained and they kept justifying so I kept paying. My original agreement was for $79.99 per month. During our move in August 2010, my husband noticed "roaming" on his cell phone and I called at that time to inquire. They indicated that we were not being charged roaming charges. In September, we received a bill in the amount of $141.00 (roughly), which I was very upset with because it was not accurate. I again called and questioned and again they justified so I paid.

I mailed the payment on 11/9/10, check no. ** in the amount of $29.88. In November, we received another e-mail saying that we owed $29.88 again. (We have not received hard copies for either of these bills as we normally do). I followed up and discovered that this check has not cleared my bank. I called and told them that this was mailed to them at their Lehigh, PA location and I would not issue another check until I know where this one went!

(I always put a return address on my mails and we have not received this back). In the first place, I do not believe I should have been charged this $29.88 as I was told that the $141.00 charge would be my final bill and I am concerned that they will try to add on late charges and/or turn me to a collection agency. Any assistance in this matter would be greatly appreciated. A very unhappy Verizon customer.

I have my phone and internet service from Verizon. Since August 2010, they have been charging my credit card towards the service without rendering me a bill. I do not get a paper bill. Whenever I try to access their online bill, I always get a message saying, "We are currently having issues with your request." After spending three hours so far, I could not get a person to talk to. Every time I call and navigate through a maze of menus to the point where my call is being transferred, I get disconnected. This is very frustrating.

Verizon Wireless denied my rebate because I don't have my UPC. I don't have the box it came in. I missed out on $150 of expected rebate.

On August 4, 2010, I called to disconnect Verizon service. On September 3, I paid $63.14 thinking I owed this. Called on September 10 and found that Verizon had not totally processed the disconnection of my service. They were going to send me the $63.14 refund. Waited four weeks and received a bill that stated they were sending me $47.48 for a partial month refund, which they did. I called several more times to find out why they did not send me the full amount. I was told this should have been done and I would receive the balance of the refund, $15.66.

After several more weeks and not receiving the balance, I called again and ended up speaking with a supervisor (put on hold for 20 min) and was told I would not get the refund because the account was not disconnected until Sept 10 and not Aug 4. I tried to explain to the supervisor that this was not my fault and I should receive the entire refund. She disconnected our phone call.

I then called back about 15 minutes later after I had regained my composure and spoke to a Charlene. She was very nice and looked at my account and could not explain why Verizon should not be sending me the rest of the refund. She spoke with Chris in the Financial Services Dept and was told that the account had been finalized and that I would not be receiving the rest of the refund. I know this is only $15.66 but this is my money. I can't believe this is legal.

My name is Gilbert *** and I have been a customer of Verizon long before they became Verizon. My wife and I have been married since 1989 and I have to drive a truck for a living therefore, I leave our household operations and budget in her control. We at one time had Verizon DSL for our internet provider when it first became available. After having it for about one year, things started to get a little tight on us financially so we had to discontinue our service for awhile.

In the meantime, Verizon came around and had installed fibre optic in our area of town. Things started to look a little better for us so my wife and I decided to get our computer hooked back up and were looking at other providers that might be able to save a us a few dollars. We had a few come out to our house and inform us that we couldn't use their service due to the fact we had to use Verizon. Excuse me, but no one is going to tell me who and what I have to use for my internet provider. This is when all our problems started.

In 2007, Verizon sent a salesperson out to talk to everyone in our neighborhood introducing us to the new bundle package. They sold us this bundle stating that we could get internet service, landline and a DVR box for $99.99 a month. My wife explained that we would be in need of two more regular boxes so they said no problem. It will be an additional $10 more a month on our bill. We were told that our bill would not be over $120 a month for the next two years.

At the beginning of the 2010, we were sent out a letter by Verizon that our bill was going up to $119.99 a month plus the other $10 for the extra boxes. Mind you, we never signed a contract agreeing to keep Verizon for additional two years. The problem with all of this is that our bill was never the same every month like we were told it would be.

In July, my wife called Verizon and disconnected our landline because we felt we had no need for it since we had our cell phones. At the end of October, we were sent a bill in the amount of $490.77 and on October 6th, my wife had made a payment of $155 but the bill we got at the end of October had never reflected where she had made the payment. My wife called an 800 number that was on the bill for billing and payment information. When she called and received an automated teller. She was asked to put in the account number at which time she put in the number provided and was told that it was invalid and to please hold for the next available associate.

She was then placed on hold for approximately 20 minutes. Finally, she spoke with a woman by the name of Tang. She then explained to Tang how she had made the payment and where she had found where they had debited out account in the amount of $155 on October 8th. Tang said she couldn't find anything on that account at all much less find the account but she would email my wife a cover letter as to where to fax over the information showing proof of payment. Throughout that day, my wife had checked her email for the cover sheet which she never received.

The very next morning, she went to go and retrieve her email and found that we had already been disconnected. This had made her very angry and she called back to speak to a supervisor and she was placed on hold for one hour and no one ever picked up the phone. She waited two hours and called back and still no one ever came to the phone. After about two more hours, she called back at 4:30pm and after sitting on hold for another 20 minutes, a lady by the name of Abigale finally came to the phone and informed my wife that she had found where the payment had been made but, it was applied to a closed account.

She asked Abigale how was it a closed account. Abigale told her she didn't know and that she would try to help her but didn't know if she could being she was in California and we were in Texas.

She asked her why was she calling California for a Texas problem and mind you, it was around 4:45pm and Abigale told her it was because the Texas office had already closed. She put my wife on hold and then all of sudden they were disconnected. This lady never even tried to call her back. A few days later, my wife was called by Verizon and left her a voicemail stating they would try to call her back and yes they did but when my wife took the call she asked them if they could please call her back because she was at the doctor's office and couldn't talk. The lady on the other end said yes, she would be happy to. The lady never called her back.

On November 5th, we received a letter from Verizon in Lakeland Florida that someone had been trying to reach us regarding the problems we had been experiencing and would like one of us to return their call at the 800 number on the letter. The wife called the number and spoke with a lady by the name of Belda. My wife was asked for the account number to pull up our account information at that time she gave her the number and again she was told the number was invalid. After being on the phone with Belda for another 20 minutes, she was able to locate our bill by using our address but she was not able to find anything on the letter we had received. She explained to Belda what we had been going through and asked her what we needed to do and Belda told her to write a letter and send it to St. Petersburg, Florida. Belda also told her that she was calling California again and didn't know anything but the balance and it was due now.

Approximately two weeks later, we got a bill in the mail for $740.82. We called to find out what it was all about and gave the account number to a man by the name of Louis and he said he didn't see anything under that account number. If they can't find that account number then we don't owe this bill. Then we received in the mail on November 22nd a bill from a collection agency for the amount of $225.89.

Please get this matter resolved immediately. I don't feel as though we should have to pay any of this. But I must say with all the time my wife has spent on the phone trying to resolve this, it has caused my cell phone bill to go sky high and I can't afford to pay this. I feel it is Verizon's responsibility to pay the overages. She was over her minutes by approximately 100 minutes at .35 a minute totally of $35.

We purchased 4 phones from Verizon and were told we would be getting a $100 rebate in the mail for 3 of the phones. I told my husband to put the phones on our credit card since the bill was well over $700 and we would pay it off when the bill came in. The salesman Chad heard us talking about this and did not once mention it was a Visa gift card. Then our bill came in for $200 and we have only been signed up with Verizon for a week! I am extremely upset with the whole matter! Never again!

Verizon made a small adjustment and I paid $253.63 on 8/31/10.

The 2nd bill came in for period 8/16-9/15, and once again I was told I was over the maximum and was charged another $190 but the monthly access charge had changed to $59.99. This is minor, but I've been charged "Messaging" and "TXT Messaging-Receivedd" at .20 each. I have no idea, nor did I have anything to do with these features. I don't even know how. The total bill was $250.28 and adjusted to $202.78 by Verizon. The 9/16-10/16 billing arrived and once again they indicated that I used $30.49 and charged me $190.20 for a total billing of $250.28 for that month. The last billing I received was for period 10/16-11/15.

On 11/1/10, I called Verizon and cancelled the service. They told me that I would have to pay an early disconnect of $165. On 11/3/10, I noticed that the service was still connected. I called Verizon again and went through this whole thing again. The customer service rep said that it would go through a whole cycle unless I suspended the service. I told him to suspend it on 11/3/10. The recent bill received yesterday (11/26) indicated that I again went over the limit of 9095 mgs. and was being charted $198.95, plus the early termination fee, plus the previous billing of $363.62 (I did send a check for $100 which they had not received yet) The total billing I'm left with is $613.90! Each time I talked with a customer service rep, I was told different things.

Not fully understanding the "mechanics" of internet usage, I kept digging with them to determine how I could keep going over by almost the same amount each month. I was asked if I turned off my computer each evening, and my answer was "sometimes, I didn't think that was an issue." I was told that if I leave it on, Windows could be downloading updates which costs mgs. Windows updates were locked and could not download unless I clicked on it. At one point, I was told something was wrong with my computer. My computer is brand-new, but I had it checked and there's nothing wrong with my computer.

I went back to the local Verizon store where I bought the equipment and they didn't want to even talk about it, but one rep said, "I never go over the maximum. " I can tell you that he would be much more an active internet user than I am. At one point, I called Verizon and asked about a landline. I was told they don't have a landline, that it had been sold to Frontier and she gave me their phone number. I immediately called them and having terminated Verizon services, I signed up with them at unlimited usage for $29.95 per month.

I am very upset over having paid so much money each month to have internet service when it wasn't necessary at all. Each customer service call gave me different answers and they were unable to tell me how I went over the limit except that this is what their usage shows. Also, I had an opportunity to cancel before the deadline, but the customer service rep assured me that when my grandson stopped using the computer, my usage should be within the maximum limits. So I agreed to go one more month, assuming the next monthly charge would be the $59.99. It was also suggested to me that I might want to increase the maximum by paying $199.00 per month!

This is insane! Most importantly, I want to say that I pay all my bills promptly always and have an excellent credit rating. I would take my savings and pay these people off and never think about them again, but I think they are a scam. For that reason, I am not going to send them any more money. If they want to tap my credit rating, it will show "Disputed" in the record.

Customer service was intolerable.There were issues from the day we had service installed.They cancelled the 1st installation time. The tech never explained TV. I called several times about my bill and was sent to 4 different people. I was on hold forever once again. Getting disconnected after spending 45 min on the phone was constant.There were billing issues for 3 months.They said they never received payment and when I called they said I didn't have a account with them. The tech service never picked up when TV went black & I had computer issues.

After 5 months I've had it with spending all day and night to find someone to help. On my last call, they sent me to 4 different people. I was put on hold once again.I hung up and hit cancel .I got someone in 1 min. I told her my story and she said I never waited 45 minutes! It's like buying a car. Once you drive off the lot, they forget your name! I entered into this agreement in good faith. They did not honor their part of the contract.They say I owe over $250 now.

I signed up with Alltel a few years ago. They came out with Internet Service and we decided to try it. One of their representatives said they would have to send another phone because the one we had been an older phone and didn't have a port hole wouldn't work with Internet. At the time we were told there was no obligation if it didn't work. It ended up being a nightmare. Volunteered to send phone back and was told just use this phone because we had phone service with them. Verizon buys the company out. Twice I'm almost out of minutes. Never happened with Alltel.

I might mention a few yrs. ago we tried Verizon for our home long distance and that didn't work out either as they were putting charges on our home phone we weren't making. Needless to say we got rid of Verizon for our long distance and chose a different option. I called November 13th a few days ago to cancel the cell phone. I can't afford to keep it at this time. I was told I cannot opt out and if I do I owe them over $200.00. I explained to them I didn't agree to a contract with them or an extended contract with anyone else and if what they are saying is true Alltel tacked on another year without our consent and our knowledge.

Offered to send the phone back. Of course they aren't interested. Already have sent me a bill for $216.05. This is charging people without knowledge or consent. I explained to Mr. Edwards I have been battling Ewing Sarcoma (Cancer). Diabetes and other health issues and can't afford to continue paying this bill. I am not employed. Their response is they want copies of my medical records. Yes, I could send copies of medical records but I have decided this is very unethical. I am going to file a complaint with whoever I can against this company. Verizon has contacted me a couple different times that I am due for an updated phone.

Certainly glad I didn't take them up on their offer. Just wonder how many people they are doing this to and getting away with it. Once again I signed no contract nor verbally agreed to this. I've been very upset over this matter that anyone could get away with such practices. Thank you.

I am experiencing a very poor service starting with customer service and drop calls and data or internet service as GPS. I spoke with many supervisor about my cellphone getting freeze stops working when most I need it like for example in my way to Illinois using my GPS and my cell stop working for hours I got lost in the middle of nowhere. They still have no clue what's the reason the way out for them to fix the problem is sending me a replacement which is already the # 3 and I have erase all my data in order to set the new replacement, and the other way to fix my problem is by singing a new contract in order to upgrade to better cellphone witch I must pay another S200, dollars plus 2 new year contract.

They tell me they won't let me cancel my contract because is 2 year contract and is barley my first year and they can't do anything else, they told me to call Motorola as last resort. They told me to call Motorola because Verizon is only in charge of air service, not the devise I don't know what to do. I am in hole the devise go bad at any given day at any time I don't know what to do anymore, they even charge more this last statement or bill, $15,00 dollars more.

I"m experiencing a very poor service starting with customer service and dropped calls and data or internet service as GPS. I spoke with many supervisors about my cellphone getting freeze. It stops working when I most need it like for example on my way to Illinois using my GPS, my cell stopped working for hours. I got lost in the middle of nowhere. They still have no clue what's the reason. The way out for them to fix the problem is to send me a replacement which is already the third and I have erased all my data in order to set the new replacement.

The other way to fix my problem is by signing a new contract in order to upgrade to a better cellphone which I must pay for another S200 plus a new 2-year contract. They tell me they won't let me cancel my contract because it's a 2 year contract and it's barely my first year and they can't do anything else. They told me to call Motorola as a last resort. They told me to call Motorola because Verizon is only in charge of air service, not the device. I don't know what to do. I am in a hole. The device goes bad at any given day at any time. I don't know what to do anymore. They even charge more this last statement or bill, $15.00 more.

I am not a Verizon customer, nor do I wish to be. If you do not stop annoying me, I may have to take legal action, or maybe send a letter bomb. 10 times in the last 8 hours I have received phone calls from **; It is often difficult to get to my phone. When I do there is never anyone there, the line is completely dead (silent). I dialed the calling number and got a recording saying, "This is a Verizon number; it is no longer in service." I know it is a California number, and I believe I can find the exact location. If there is nobody there, who is calling me all day long, and why do they have nothing to say? You must stop disturbing me for no reason, or I will have my lawyers contact you.

For over 5 years, we have been trying to have our home landline repaired. Every time it rains or extremely cold, we have no dial tone and the people who call us get a busy signal. We are unable to use our phone. During this period, we have had at least 20 repair people at our home (actually, I've lost count) and because it doesn't rain that often in Southern California, we don't know if it is fixed until the next time the weather is bad. This has been going on for over 5 years.

We have limited cell sites in our area so when we try to use our cell phone to call repair, often we have to go out in the bad weather to find a place where we can make a call. Also, it is very difficult to get a person and we have to listen to ads about a service we can't have. It is extremely frustrating and we have had enough and want to lodge a complaint. Trying to find someone with authority to complain to in a big company such as Verizon is impossible as no one wants to give out that information.

We went into the store to buy a replacement phone for my daughter. She wanted the Cosmos phone. We were told the Verizon Cosmos phone was the same as the Samsung Intensity, they were just made by a different manufacturer so we ordered it. When we got home my daughter went online to view the Intensity and it was different than the Cosmos. When I called to switch to the Cosmos they told me I would have to pay a restocking fee, and that I had ordered a previously owned phone which made it difficult.

I asked to speak to a manager and was told that I had been given all the information and would have to pay the fee. I let him know that the words "same phone" were used and there was no mention of "previously owned". He accused me of lying about his employees and what they said, and that there were other employees who heard what was said. I was shocked at the rudeness of the employees and the manager. I have been with Verizon for over ten years and cannot believe how I was treated. When I shared this with him he curtly said' "Just don't accept the phone when it comes and you will be credited the full amount back to your card, then you can order a new one." I don't know how this is going to play out. I wish that I could switch to a different provider, but Verizon has a monopoly on the service in my area.

In March 2010, I purchased a second line for my account with Verizon. I bought a droid for my husband, and upgraded my blackberry to a droid as well. Unbeknownst to me, the sales rep actually started 2 new lines, keeping my blackberry account open, even though I was very clear that I only wanted 2 lines. It is now November. I have been trying for months to get the 3rd line removed from my account, as I am being charged full price for an unused data plan on a line that has never even been used. I call customer service every day, and am constantly told that they are "looking in to it", and will call me back shortly. Now the customer service reps are getting rude, and changing their stories. I am being ignored and blown off. Meanwhile I am paying a monthly fee for a phone line I have never even used.

I found that Verizon added two services to my FiOS bill in April 2010 that were paid through November 2010. I did not request these services or was I ever notified that they were there--I was scammed by Verizon. I pay my bills monthly, rarely looking at details for standard services. The following are the services:

10/8 11/7 Starz Play $5.99

I asked for a refund and after being told that I was not a responsible person for not seeing this in April, they called back and offered to split it with me. I refused and was simply placed on hold.

In July 2010, Verizon sent me two boxes and two UPS labels for return of my Fios equipment. Of the two boxes, the smaller I took to my office for pick-up by UPS. The larger and much heavier was picked up directly from my residence. To date, Verizon claims (1) that the equipment was ever returned/received, (2) that they do not have any record of the UPS tracking information, (3) have failed to adjust the bill for the returned equipment, and (4) offered no customer service to assist in the resolution of the issue except to post a "claim" to the account.

It has been 5 months since the equipment was returned and Verizon claims it has never been received. This is on the heals of numerous service request "tickets" on phone service, unfulfilled service technician appointments, and unresolved requests for credit for service not provided. My patience has run out with this company. Not only do they show the equipment not returned, they have a totally incorrect count on what equipment I had. I am now responsible for this missing equipment in excess of $700.

Verizon has overcharged us numerous times and now they are saying we signed the wrong contract for out my fi service. Was told to go to the store and sign new contract and they would give us our $120 credit, so we did that. Now, they won't give credit and want us to sign a 3rd contract. This is insane and keep saying sorry we understand your frustration. Wrong they don't.

Matthew, salesperson that sold us 2 Blackberry phones on 11.07.10, mentioning that internet service is complimentary for 30 days, and can be cancelled any time. I called Verizon wireless to cancel my internet service after 2 days. I was informed that the internet service is a requirement on these phones, and can not be cancelled. My only option would be to return these phones, and exchange with the phones, not requiring internet service.

Kelly, the manager of store, insisted that his sales team, every time to every customer tells that internet is a requirement on these phones. Therefore, salesperson explained to me about internet requirement and I am liable for restocking fee of 35 for each phone.

The business charged me $35 for each phone for restocking fee because of their failure to inform me about the internet requirement of the phones.

I feel that the business should not charge me the restocking fee because they did not mention that internet service is a requirement for these phones. Otherwise. I would not have purchased those phones in the first place.

Verizon is avoiding me! I am a landlord, my rental property is in PA. This is my home which I will be going back to in a few years. New siding, windows and doors are on the home. Tenants (without my knowledge bought FIOS from Verizon). After they left, I come to the home to find a huge, ugly gray box with wires all over the place right next to back door. You almost hit it in your face as you walk in! The placement or should I say misplacement needs to be changed and I want Verizon to pay for the siding to be fixed where they, w/o my consent, put something on my home!

A Tech came to the home and said he would convey to his supervisor and the supervisor will get in touch with me. I waited a month! Then called once again. They said that I would get a supervisor calling me with in 72hrs. I'm still waiting, that was on Oct 25 and it's now Nov 15th. When I call, they route me to the state I am in cause of my area code. Then I have to wait to be transferred to PA, then I wait over 10 minutes for someone to answer. I couldn't wait any longer and the minutes on my phone are adding up.

I need help! Who do I talk to? I want this monster off my siding and repaired. When they do relocate the box, I would like a new/updated box and in a proper location. No one is calling me!

A overpayment of $287.00 was made to Verizon for my account # **. I was told by the company the money went into the wrong account **. I have called Verizon numbers of times regarding this matter and gotten nowhere. I'm just told to pay the $205.00 on the account that is still due. Verizon put the money into the wrong account. I was told I would receive a refund check and then make a repayment. I have yet received this check. This info is now on my credit report and is hurting my score. I would just like for the correct account to be credited and to have this removed from my credit report. I do have a copy of the cashed check.

I was advised that I could have my cell phone suspended while out of Verizon's area for 90 days and that there would be a charge of $15 to do that. Here is where it gets crazy. I could suspend with billing or without billing. With billing, I would receive my normal bill each month. It is suspended which in my case, is the access and taxes as I rarely go over my minutes. Without billing, I pay the $15 to go onto suspension and do not get any bills for 90 days but when the 90 days are up, I will receive a bill for each month that the phone was suspended which for me is approximately $120 plus the contract will be extended 3 months. Why would anyone do either of these forms of suspension? In addition to this, I have never received the rebate on 2 phones when I purchased through Verizon. I have given up trying to get the money back that I should have received.

Verizon has charged us for a service on our Wi-Fi that we did not use. When we bought the Wi-Fi device, we were told that it was impossible to go over the time. We would have to be on the Internet 24-7 to exceed our amount. That was in June 2009. We have been paying large phone bills but not going over our minutes, but we just paid.

Verizon insisted we owe them the amount. According to Verizon, we have used an enormous amount of megabytes on our Internet source and owe them an extra $190.00. They said we really owe them about $500.00 but discounted some of the fees because this was our first time going over. We are both teachers and do not use the Internet except to check our e-mail, enter grades, etc. We are not excessive users. We are in our 50's and just do not fit the profile.

We have talked to several representatives at Verizon and they insist that we have used this amount even though we keep telling them we have not. They are condescending and insist this is what the data on our laptop says. The point is Verizon admits that they have no way of tracking how we used this amount, it doesn't cost the company any more money if more data is used, to use this amount of data is very unusual, and they don't care.

We have spent several hours speaking with representatives who just pass the call to another rep when we request to speak with a supervisor. They repeat themselves over and over as if reading from a script. Honestly, they are not helpful nor do they try to solve the problem.

Verizon customer service reps act like they are collection agents. Also, we have been lied to on several occasions receiving contradictory information from customer service and from their local office reps. This is more then frustrating, it feels as if we the customer are being held hostage by Verizon and will pay or else. Verizon is not reputable or ethical and their biggest concern is manipulating and deceiving hard working Americans out of their money.

I ordered the $49.99 internet and phone package from Verizon on April 20th 2010. I was told that the package would be around $72.00 including taxes and other charges. Considering I had received this package on April 20th 2010 as ordered and used this package from April to November (seven months at $72.00), the bill would equal to around $504.00. I have already paid Verizon $542.23. However, they now alleges that because it made an error and disrupted my services in June 2010 that according to Ms. **, Verizon could not give me the package I ordered and continued to bill the service separately.

No one at Verizon advised me of this new excuse until November 10th 2010. This is a false statement by Ms. ** because I have been in constant contact with Verizon since April and this is the first time I have heard this new allegation. This is just Verizon's way of trying to recouping charges from the customers for its own mistakes.

Verizon continued to bill me separately for the package all the while advising me that they were working on resolving the issue with the bundle I ordered. I did not receive phone bills from Verizon. I checked the account online and paid what was due. As of this date, November 10th 2010, Verizon has been unable to provide me with the bundle I ordered April 20th 2010. I sent a letter to Verizon headquarters and a check for $100, August 2010 explaining the situation, and asked for assistance in resolving the issue but to no avail. The $100 check I sent along with the letter was cashed, but I received no response from Verizon regarding the issue with the bill, or the package I ordered in April 2010.

On November 2nd 2010, my services were interrupted. I left voice messages for the manager, Mr. Russell several times from November 2 to 10, however, he has not returned my calls. I spoke with Ms. ** on November 10th and was told that Verizon could not give me the package I ordered because my services was interrupted. The service was interrupted in June due to a Verizon error. I left Verizon several times prior due to incompetence and poor quality of service. Verizon is now asking for $400 to restore my services and I still don't know what services I have; I certainly do not have the bundle I ordered on April 2010 and since then, I have paid Verizon $542.23 however, Verizon states that I will have to pay an additional $400 dollars to have my services restored.

Between June and November, I have spoken with several employees at Verizon including the manager, Mr. Russel, and employees in billing, collections and accounts, including Ms. Kay, Ms. **, Kelly, Pat, Deana and others, but to no avail.

This is a hardship because I am a senior citizen living on a fixed income and I cannot afford to pay for Verizon's errors and inadequacies. I have paid over $542.23 to Verizon since April 2010 and my services are now interrupted again. I thought the manager, Mr. Russell and I had resolved this issue on November 2nd 2010, however my services are now interrupted by Verizon again.

Verizon has failed to provide the bundle I ordered in April but expects me to pay their outrageous charges. Verizon uses the disruption in service (which was their error) as an excuse for not providing the bundle I ordered in April 2010. I am unable to make phone calls. I am a senior citizen, recently released from the hospital (October 29th 2010) following a heart attack with Coronary Stent placement and I am without phone service. This is not good. Verizon is demanding $400 dollars in addition to the $542.23 I have already paid to them for a $49.99 package from April 20th 2010 until November 1st 2010. A fifth grader could do the math and find $942.23 is not the answer; and someone should explain the formula to Verizon because they certainly has no math skills or competence. It has been one excuse after another from Verizon with no results.

I am asking for a refund of any over payments to Verizon and my services restored. It is Verizon's duty to inform the customer of the type bundle or services they have and the correct charges for these services and it is also their duty to inform the customer of any problems or issues with such services. Verizon always find a way to blame the customer and pass along the charges to the customer for their errors.

On August 9th 2010, Verizon received two payments from me for my phone and wireless service. One was check #1014 in the amount of $125.00 and the other was check #1015 in the amount of $103.00. Both were processed the same day.

The $125.00 payment was processed just prior to the $103.00 payment being processed through my account. I received credit for the $103.00 but did not receive credit for the $125.00. I contacted Verizon who told me I needed to contact my bank. I contacted Jessie ** with USAA who told me the payments were processed electronically and they did not have a copy that Verizon would have the only copies. I then printed my bank statement and contact Verizon again who sent me a proof of payment form on 9/3/2010 and it was faxed back with the supporting documentation as requested.

I then received a letter from Verizon dated 9/30/2010, advising the investigation was closed as they did not received the proper paperwork. I then faxed the paperwork back to Verizon on 10/12/2010 with the original paperwork and the supporting documents again. As of this date they haven't given credit to my account for the $125.00 and are not once again telling me they did not receive the paperwork. This has resulted in late fees and adversely affected my payment history with Verizon.

I cancelled all of Verizon's accounts, but was still getting billed. Then Verizon sent me to collections. I paid collections in thoughts of ending my Verizon nightmare. After a few weeks, I get a refund from Verizon for the same amount t paid to collections, thinking all is okay. Approx 1 month after, I get a new collection notice. Please help me.

I was just wondering if anyone else noticed since Verizon has been issuing refunds on charges, their plans have changed? They used to have $9.99 data package, now it is $15.00 for 150mb. Also, they had $5.00 messaging for 250 texts and $10 messaging for 500 texts plus mobile to mobile, and $20 for unlimited. It seems they no longer offer $5 or $10 messaging. Their plans are higher than AT&T's and they don't have as large selections on phones. I was just wondering what other's thoughts are.

I signed up for Verizon services more than 2 years ago. I had a lot of problems: odd charges kept popping up every month, and the bill was so irregular I had to call and it frequently took hours to straighten out. The next time I called, sometimes there would be no record of the previous call or problem! That drove me crazy, having to phone many times to resolve one issue. They were very quick to turn off my service and then charge me for 'reconnection'. I counted the days until my contract was over.

Four months before my contract was over, my phone broke. I walked into a Verizon store. They looked at it and said I had to get a new one. They asked what I wanted. I asked for the cheapest. They handed me one. I was glad to take it, pay, and leave. The next bill I got from Verizon was significantly more than usual. I called, and they said I had renewed my contract at a higher rate. I flipped out. I explained that I had simply purchased a phone. They said that purchasing the phone was the equivalent of signing a new contract. I said that was a mistake and to correct it. They claimed they could not correct the mistake because I had not purchased the phone at a Verizon store (it was a store, and it said 'Verizon', my account info was in their computer). It was a 'Verizon authorized dealer'.

I said it didn't make a difference to me and that they had to correct the record. They said they could not, and that I had to go back to the dealer. I explained that I don't live or work anywhere near the store where I bought the phone. They are also not listed! They turned off my service for the last 4 months of my contract. I paid them their 60 dollars a month, and then told them goodbye and that I would not recommend them to anyone. They are still billing me for 400 dollars for the 'new contract'. I wrote several letters and called several times, to no avail. It is fraudulent, with constant discrepancies in my bills, and then to sign me up without my knowledge or consent! A lot of my friends with iPhones are excited to get 'Verizon coverage'. I wish them luck, but fear their experiences will be similar to mine. Any help you can offer would be much appreciated. Thank you.

In Sept '09, I was a T-Mobile client who needed internet access while in South Africa. T-Mobile could not provide me with this service. Days before I left the US, I went to a Verizon dealer in New York and was told they could serve all my needs. I was sold a phone, internet access and I ported my number from T-Mobile to Verizon. The day before I left, I found out that I was lied to and they could not do what they promised. I returned the phone and I did not have time to port my number back to T-Mobile. Since I could not use my phone in South Africa and I wanted to keep my number that I've had for 50 years, I was told I could put the number in "hibernation" for $5 a quarter and when I got back, I could revive the number.

While in South Africa, they demanded a $100 payment, which I paid and when I returned to the US in March of '10, to revive my number, they said it was not available! I was forced to open up a new account and only then could I get my number back. I opened up a new account, got my old number back and I promptly switched back to T-mobile. After I switched back to T-mobile, I got a bill from the Sept. '09 transaction. I called Verizon and we came to an agreement that I didn't owe them money, but in fact, they owed me money for this reason: I was a client for two days and only because they deceived me by saying they could provide internet service for me in South Africa. We agreed I would pay for hibernation fees and the calls I made in the two days before I left the US. We also agreed they would refund me $72. A month later, I get a bill for $91! Several phone calls and hours on hold solves the problem.

A couple of months later, a check in the amount of $2.10 arrived in the mail! So I'm back on the phone for hours and it turns out the $2.10 refund was for the amount I overpaid for the March '10 transaction I had to do to get my number back! I was told the check should be on its way soon. Months later, I was left a voice mail to contact Verizon regarding an outstanding balance I owed them! I called them and after an hour on the phone, we again came to the conclusion that I didn't owe them and that they owed me $72.

Well this week, 11.5.2010, I get a message from one of my credit cards, to tell me that they were lowering my line of credit from $14,950 to $500.00. Why? Because Verizon filed a complaint of non payment to TransUnion! I'm outraged to say the least. Back on the phone and hours later, with Verizon, came to the same conclusion. I don't owe them, they owe me! During this last contact with Verizon, I asked for the Verizon rep to email me the notes of this contact. Guess what? I didn't get the email! Why is this happening? Somebody please help me.

On October 27, I upgraded my Verizon DSL to Verizon Wireless. I was told that for the first 3 months, my bill would remain the same. Then after 3 months, my bill would increase by $10. I agreed to this. This sounded fair. They neglected to tell me that I had to pay for the wireless modem. I was told that the new wireless modem would be $54.99. I was outraged. I told them to cancel my order. The customer service representative said, "Wait. Let's see what I can do". Then she came back with a price of $14.99. The wireless modem arrived the next day. I connected everything properly and the wireless worked somewhat. The signal was not strong.

Verizon has a feature where you can connect to your Verizon Wi-Fi as long as you are near a hotspot. I was interested in doing that with my iPod. I called the technical support number I was given after I placed my order. They put me on hold and then transferred me to another department. This occurred a total of 14 times that day. Twice, I was disconnected. I do believe it was on purpose. The customer service representatives were in call centers in India somewhere. It was just so self-evident that they did not have a clue as to what to do or where to direct me. Then all of a sudden, I would be disconnected.

No one knew what to do or to which department to transfer me. Sometimes, they transferred me back to the previous department. Within those 14 transfers, I was on hold for almost 1 hour and 30 minutes. Finally, I got to the point where I was just going to give up. Then finally, after 14 transfers, they transferred me to someone who seemed knowledgeable. He said that feature would only work on my netbook and that I had to have a windows operating system for it to work at all. So, after 2 hours and 15 minutes of pure stress and anxiety, Verizon finally came up with an answer. This was one of the worst customer service experiences I have ever had in my life.

Also, Verizon automatically signed me up for Verizon Internet Security Suite and Verizon Online Backup and Sharing. I have Norton's Internet Web Security and Asus online storage and backup. I don't need this. I didn't sign up for this and I don't want it. It is also an additional $10 a month. To me this constitutes fraud. You can't just sign someone up for a service without their permission. So, I tried to contact billing to resolve this. Well, you know what happened. I got transferred about 6 times. I hung up. I just couldn't take it.

The Wi-Fi does not load fast when it connects. Every time I use the internet I have to turn the modem off and on several times before I can connect. It freezes often and crashes a lot. So far, Verizon's Wi-Fi and customer service ****. Still, I have yet to get through to someone at Verizon who can resolve my Wi-FI issues. I guess the only logical thing to do is to cancel this mess and switch to AT&T. If you are considering Wi-Fi, please don't get Verizon Wireless unless you like drama filled with stress. Things I was told by the Verizon representative about wireless: I was told that my upgraded wireless would be much faster than my DSL. So far, I see no difference. In fact, my wireless is slow to load pages, freezes and crashes a lot. I have Netflix. You can't get through a movie without it crashing. What an awful product.

I questioned the megabyte usage and charges on my Verizon plan repeatedly. In October, I contacted Verizon and spoke to a representative about a navigation fee which appeared on my one line which I thought was a fee charge for the Blackberry phone itself. For over twenty four months unbeknownst to myself, it was a promo given by Verizon at the time of purchase, for GPS service which was never disclosed at the time of purchase or ever used. Since it was never disclosed that it was a promo or that I even had it, I never stopped the service because I was not aware we had to unsubscribe.

I called Verizon to question the charge on the bill and was told by their representative Clayton that they could not go back and credit me $240.00 for the 24 months that I had paid $9.99 a month, that the most they could was credit, as a courtesy, $109.95 the base cost for the primary line. It appears that credit was never issued and after speaking to Trevor today, he stated that the most the credit could be was %60.00. In reality, I went from $240.00 out of pocket to an alleged credit of $109.95 to $60.00.

It is a disgrace how they handle their customers and their non-documentation of customer calls/complaints. Apparently there is no documentation of Clayton's initial credit of $109.95 plus an additional $19.95 credit for another line, and therefore, I am the one to suffer. Ironically, there is an article in today's paper, stating that they were fined and would be reimbursing back to some consumers' money for unsubscribed usage for similar tactics. I always thought that the cliche' hitting them in the pocket is where it hurts, apparently in this case, my pocket was the only one to hurt.

In 2009 we added two extra phones to our current Verizon plan. I was giving the phones to two of my teens. I requested that the texting and web be blocked from the phones when I set them up. The rep. told me it would be taken care of. About two months later, I get my bill and it is way over $400. When I checked into it, one of my kids had been texting. I called Verizon extremely upset because they had not blocked it. They apologized and even stated where they had seen it was supposed to be blocked. Did they get rid of all the charges? No, they made it look like I had a texting package and then everything over the package deal I had to pay for. This was totally unfair seemings how Verizon was the ones who made the mistake.

I argued with them over this and eventually went ahead and paid against my better judgment. If I would have cancelled, it would have cost me a fortune. Early this year we lost 1/3 of our income around the same time, I somehow ended up with texting being put onto my account. I was never informed by Verizon that it was added. Imagine my surprise when I get a bill and see that one of my kids had been able to text. They were playing around and thought I had added texting. So they texted their little hearts away. I called Verizon again.

Nothing doing, they could only make it look like I had a texting package and I had to pay the excess. I told them at that time that there was no way I could pay the total now and made an agreement with them to temporarily shut my phones down until I could get the balanced paid down. I couldn't afford any more charges at the time. I was paying monthly until August when I had a child end up in the hospital. I contacted Verizon letting them know that I would not be able to make the payment for that month but that I would double the next month to make up for it. Which I did.

Next thing I know, my account is terminated and sent to collections. They are now demanding $500 in 15 days. They have no record of me contacting them and can do nothing for me. This is after talking to the executive offices twice and complaining to the BBB. I am also being charged the full amount of termination fees even though a year of the contract has already passed.

Prorated charges were billed to my mother's account. She didn't know anything about it. Also, an additional equipment charge for an agreement that wasn't signed for the android 2 device. My mother attempted to commit suicide over the stress tension and possible prorated bill she might have. Customer service did nothing to keep this problem from escalating to the pint of suicide. I want immediate action taken. This is unfair to anybody. If this isn't resolved, then the account will be terminated.

I was trying out Verizon's 30-day guarantee a couple months ago. I wanted to try out a Droid 2. I used the phone for maybe 23 of the 30 days in the guarantee and was billed $598.99. I obviously called and argued the bill. They were trying to charge me a ETF (even though the phone was returned) and the insurance fee, the activation fee, and some game they claim I downloaded (never downloaded any games). I finally got them to knock some money off the bill, but even now they think that less than 30-days of service is worth $189.78.

I have asked them what about the customer guarantee but that is apparently not worth anything to them. They really think I am going to pay almost two hundred dollars for less than 30 days of service?!

Customer service has been very rude while dealing with them as well. I don't know how they treat people when they actually sign up if they treat a new customer this poorly. They are claiming I owe a $190 for not even 30 days of service that was supposed to come with a customer service guarantee if closed before 30 days.

On September 25, 2010, I called Verizon Wireless to cancel my contract due to a material adverse effect that their adding a surcharge to my account would bring about. They never canceled the account and I received a threat/disconnection notice in the mail. I had to call them again on October 13, 2010 and two of my lines ported. The third was still active. I told them I wanted it canceled as of September 25, 2010 and was told they couldn't do that, they had no record of my September 25, 2010 call, just AT&T's portability call. They could cancel the third line if I told them to cancel it and it would be canceled as of that day. I am now being told that the surcharge they are adding is not included in the material adverse clause.

The bottom line is that they are adding the surcharge and it changes the amount of money that I have to pay them every month, resulting in a material adverse effect to me. It is very dirty business losing all record of my original phone call. They are trying to point out a generic contract on their website which is dated May 2010 and I signed my contract before then, therefore, that is not the contract that applies to me. They are just basically conducting some very shady business practices.

My wife got billed $20 a month for the longest time and thought it was because I was texting her via Yahoo. We come to find out, it was one of those subscriptions that never actually do anything but bill you. Anymore, there is no reason to have a contract with a cell phone company. Monthly pay-as-you-go plans are now much cheaper than contracts. Page Plus and Cricket offer unlimited talk and text for about $40/month, whereas most contracts will be at least $80/month. There is no provision for these plans to tuck anything extra onto your bill, so there are no surprises.

My husband and I went to our local Verizon store in Lake City, FL for new phone service, and we got our phones. Of course, if you want the discount price on phones, you sign a two-year contract, no problem. The phone I got was a Droid, the first one. It came to be we would owe $100.00. My husband's phone was a flip. It would be free after all rebates. I went in the next day because we were paying on a prepaid for our daughter and her phone would be $100.00 owed after all rebates added to our contract. When we got our first bill 2 months later, it was $1247.84. We called to dispute our bill. They said, "Well, how else are you to pay for your equipment?" When we got our next bill for Oct., it was $1629.89. They will not talk to us and explain why they are charging us for our equipment when we signed a contract. This is unprofessional and we will not pay these bills for this is not right.

I had made an agreement with a person by the name of Marie that I will keep paying my internet services with a partial payment on my remaining balance. It was agreed so I'm supposed to pay my $60 plus anything I can put towards the remaining balance. At the end of this month, they went ahead and suspended my services.

Prorated charges will be on my mother's account balance because Verizon Wireless failed to tell me and my mom any over billed or prorated charges would be billed to her account. She would never agree to anything and never has allowed anybody to get away with it. She doesn't know. I don't ether that anything was discussed about any prorated charges

The local customer service group is unorganized and clueless. I work for a large company. Our company utilizes Verizon Wireless as a provider to most of our 13 facilities located across the United States. For the past six to eight years, in Jackson, TN, I have been the "authorized" individual capable for making changes to our devices as well as service. At one point, there was a discrepancy as to who was listed on the account with the appropriate privileges to perform such functions.

Well, advance to 2010, over the period of several months, I have worked closely with a representative at the local store, Stephen **, on both my personal and business accounts. Following seven recent hardware upgrades and two-year plan renewals, a plan change from a per unit basis to a 4,000min/month plan for all lines, and an additional line added with hardware. I was told today in the store that I was not listed as an individual capable of making such changes to our business account.

The local VZW store manager was unable to find my name when I provided one of our business numbers. Imagine my surprise as well as mounting frustration! After the past transactions and exchange of money with Verizon Wireless, today, of all days, when we were going to pay full hardware charges (i.e. price for a new phone) to replace hardware on an existing business number, this issue arose! I was completely flabbergasted and extremely agitated by the incompetence exhibited from the sales associates. All of this escalated because the sales professional that has conducted said upgrades, plan changes, etc., was standing adjacent to the store manager at the time I was told that I was unable to do anything with our business account.

At that point, I lost my composure and made a reference to switching wireless providers since I was experiencing this type of trouble and unnecessary hassle. Suffice it to say, the time that it took two individuals (managers) from my facility to drive down to the local store only to be told that nothing could be done was a total loss. Now begins the process of straightening out the mess that I never even knew existed with the processing of my most recent transactions, one of which was dated 10/21/2010 (i.e. additional line under existing 4,000 min/mo plan).

I am currently livid as to what occurred this afternoon and I have completely lost confidence in the sales associates present at the above listed Jackson, TN location, management included. They are incompetent at handling "customer service" issues and it is astonishing to me that there is not a larger number of customers switching providers strictly due to poor service. This has to rank as one of those occasions where I received not poor service, but no service at all, since it was a waste of my company's time.

I needn't waste my time contacting my corporate department to have my name put on the list, since apparently, it was never on there to begin with. I suggest then that your sales professionals experience a "crash course" in both business ethics and customer satisfaction. I must have been very fortunate to have made plan changes to our company's account or your sales associate had not ethics when it came to respecting our company's hierarchy.

Hi, I ordered the bundle service from Verizon in August of 2010 (high-speed internet plus telephone service). When I ordered the bundle by calling Verizon, a representative without telling me and without any disclosure of what not having a long-distance provider or Verizon international plan would mean, dropped my previous long-distance provider (WDT Inc), so when I tried to call St. Petersburg, Russia, the calls never got thru or connected. So I called WDT and they provided me with 1-800 number to call using WDT service.

To my surprise, my calls to Russia somehow got measured and billed. So the next bill I got had $485.79 worth of international calls which were never even completed. Verizon (because I did not have an international plan in place) charged me $6.68/min plus taxes for the calls that I tried to make (my previous long-distance carrier price was 1.5c/min!). So I tried to reason with Verizon but my repeated requests for refund or reduction of the amount were denied. I paid the charges on my bill for the services I used but I have not paid the amount mentioned above as I am trying to get some resolution on the bogus charges for international calls. The bill in question is available upon request.

My final bill for acct#** was sent to collections on 09/2010. The bill was paid in full on 07/12/2010 as per my bank statement. This information is wrong and is on my permanent credit report with all 3 companies.

After purchasing an original Droid less than one year ago and experiencing multiple problems since the system upgrade, I asked Verizon to send me a new replacement phone, specifically the Droid 2 since the Droid is no longer being manufactured. Instead, they have sent me 3 replacement phones that have all had a defect. On top of it, they suggested that I personally did something to damage the phone.

My only two options were to upgrade and pay money for a new phone at contract price, which to get a replacement would be $199, or get a certified pre-owned phone (the nightmare I had to go through with the previous phones). If I were to cancel, they wanted to charge me $500 for all four lines.

I am trying to figure out why technical support can't figure out why the text messages are still giving me the blues. Twice they said they would call or contact me to let me know what's going on and that is another lie. I don't like being lied to. If they don't know what's causing the problem they should admit it. Everything they say, they're going to resolve the issue. They aren't and tells me there are a lot of customs mad, frustrated to the point you would like to smack them like the three stooges. I don't care what why this problem started happening. It's unexceptional that Verizon wireless is incompetent to fix the problem.

I have been with this company over 15 yrs; it's the only cell phone company I've ever had. I made arrangements to pay an account. It slipped my mind; I have an open and active account also. Someone chose to not let me know their intentions about this account and has caused me damage. This was sent to the credit bureaus, which has caused me to encounter problems. The law states that you are supposed to let a person know what your intentions are and you put them on notice. I didn't get this. My rights have been violated, and I was told that it has been written off. If I'm paying this, I want it reported right, that it was paid in full and I want a letter to that effect. Verizon didn't even try to collect this money from me; they just sent this in as a bad debt, which it is not. Thank you.

I have been receiving text message errors even though the text message is being received. Technical support told me I needed to hard re-set the droid-2 bull! There isn't anything else wrong. Finally, technical support admitted there are problems like me. I switched over from Altell to version and upgraded all my devices. Now, I reset the factory settings, cleared the data cache and bookmarks history and took the battery out of the phone. Customer service argued with me telling me something was wrong with my brand new phone.

Once technical support admitted that was indeed the case with some former Altell customers, I was mad and still am! The only way a message gives you an error if the other party doesn't subscribe to text messages or a mishap like your text messages don't work but mine does, it infuriates me! I know why technical support doesn't give me a break. The phone update my Verizon that made the other problem more of a nuisance that was caused by Verizon wireless. That isn't fair or right.

I set up internet service with Verizon on 12/1. I was charged an installation fee twice. I called the customer service department and had the charge removed. I received a bill the following month with a past due charge of the same amount as the installation fee. I once again contacted Verizon and they said that two accounts had accidentally been opened up in my name and that they would fix the problem.

A year later, the problem has not been fixed. I continued to make payments on my account yet they say I am $243 past due and have cancelled my service. I have the records to prove I have made payments. I've contacted Verizon multiple times and I'm usually transferred to multiple people or I'm told that someone will call me back and they never do. I refused to pay something I do not owe. I should not be held as delinquent because Verizon can't get their records straight.

I called Verizon Wireless to add Global Calling plan for my mobiles. The first time they claimed they could not do it because I "failed their security question." There's no point in arguing because they insisted they could not do anything about it unless I faxed them a copy of my driver's license and a utility bill. I did. I called them again and they told they did not receive it. I faxed it to them for the second and third time. Still, there's not a word from them.

I have Verizon at home, two Verizon mobiles and I have Verizon in the office. Is this how they treat customers who use their service? Furthermore, the only reason I requested Global Calls was because Verizon still has not fixed my phone at home and it has been 4 weeks since I requested. I have an emergency and have to call Brazil and I can't. They did not suggest any alternative except for callous behavior.

We set up a new account, and were quoted $292, including all the installation. We were billed $797.33. After about 10 calls and emails, we still don't know if they credited our account for $505. Each agent tells us a different amount to pay.

I have trouble reported on one of my phone lines **, to Verizon since October 6th for no dial tone and extreme static on the line. Today is October 18th and the phone line is still out of order. Verizon seems to be taking consumers for granted by not providing timely service for repair issues. Originally Verizon promised repair by October 16th but as of today, my phone is out of order.

I had a two-year contract with Alltel Wireless Internet. It was supposed to be unlimited access. After Verizon took over Alltel, things started getting slower.

Recently, they called me and told me that if I made a new 2-year contract extension, I would again have a faster connection because I would have a new modem. This is total lie because there is no reason why my old modem could not be faster than dial-up, too. It is always dormant. I know that they have slowed my connection down on purpose. When they called me I told them that I was going to try DSL and I told them that their connections were really slow and I would not sign on for another two years especially because I have gone over 5 Gigs some months, which would cost me like $120.00 per month penalty.

These people have some nerve! They have been billing me wrong charges for months! I have called in several times (hold time is 20 plus minutes). One day, I finally thought I settled the matter. The rep credited me the wrongful charges. I thought I was done. Next month, the charges are still on my bill. The worse part of it is that there is no one to talk to! No one knows what's going on. I ask to talk to a supervisor and usually wait another 20 plus minutes, only to find out there is no one available to speak to me! They have also hung up on me several times. It is so frustrating that they have no problem billing, yet there is no one to talk to about the charges!

From 10/4 to 10/15, the First National Bank of Long Island has had 12 job tickets for 12 voice lines to date. They have not repaired 3 of my voice lines. These lines are for my branch located at ** Garden City, NY and my investment management division. Clients were not able to call for stock trades with my IMD for 3 days.

For the second month in a row, and probably 10th time in the last few years, we have unexplained and improper charges on our cell bill. Last month it was a $19.98 charge for "premium messaging". This month there was another premium messaging charge as well as charges for checking voicemail and charges for calls to another Verizon mobile, which should always be free.

Verizon has always "made" our bill right and refunded the charges; however, it is very frustrating that I have to go over every cell bill with a fine-toothed comb in order to find all of their mistakes.

Several months ago I was shocked to receive a more than $15,000.00 bill from Verizon Wireless. The charges were caused by excessive use of a PC card by someone I had on my account at the time. I was told by VZW that I was responsible for all charges because I could monitor use via the website and also that the PC card warns the user of the card (not the account holder in this case) when they were reaching capacity for the month.

The warning is just that, it does not shut off use of the card and the website does not update data usage in real time. So by the time I saw it, it was too late. I attempted several times by phone to have the service to that person's phone and PC card terminated, but it was easy for that person to convince VZW customer service people that they were me calling in to reactivate the account. VZW's explanation was that even though I'm female and the person calling in was male, they couldn't dispute it because it would be gender discrimination.

I have a disability, the person claiming to be me told VZW customer service that he needed to be the one to make changes to the account because my disability precluded me from making decisions. Not true at all. At any rate, the bill was credited down to $5,700.00 after much discussion. However, I only receive one monthly Social Security check of less that $900.00/month and am being required to pay more than $600.00 a month toward the bill to keep the service active. I have managed to pay roughly $3,400.00 but it's becoming a hardship.

I cannot find direct phone numbers to anyone at the corporate level and am looking for help or advice. I get some state assistance through a grant in NJ where I live but not for this issue. I am using a large percentage of the only income I get to pay this bill in addition to having to pay balances on bills that the grant doesn't cover. I can no longer keep myself above water and am at a loss.

I was considering switching phone companies from T-Mobile to Verizon. I took my T-Mobile phone bill in and showed it to Aaron and told him if he could get me the same coverage or close to it, I would change to Verizon. I was told that for approximately $15.00 a month, I could switch to Verizon and have the same services. The reason I was switching is because T-Mobile did not have clear reception where I live. I decided for $15.00 a month more, it would be acceptable. I purchased a new phone and equipment close to $200.00. I had a $65.00 activation fee. I realized these costs up front, but when I received my first phone bill and it was $428.90, I was shocked. It took me 4 trips to Verizon to get any attention.

Finally, I was told I could get out of my contract, but would lose the $200.00 and $65.00. I was totally lied to upfront so I do not feel I should be out of any money at all except for the $81.00 a month bill I agreed to pay. When I realized they tricked me into switching companies and lied to me, I should not lose the above moneys I stated. I showed them my T-Mobile bill so they knew what services I had ahead of time. I have lost close to $300.00 if I add up all costs for them leading me the wrong way and lying to me to get my services.

Verizon wireless offered me a discount of $19.95 per month from a data package that costs $29.99 per month for my cell phone and my wife's cell phone to sign up for a new 2 year contract. After I received my first bill only one credit was issued and when I called Verizon they said they were not shouldn't have offer this to me because is not available. The contract I signed does show this offer and their notes also show this offer, but they say they can't award it to me.

Purchased three phones all with rebates. Sent in three rebates two for $50 and one for $100. Sent them in all at the same time in separate envelopes. Checked each for all information needed 100 percent sure all information was included. I received the two rebates for $50 but the one for $100 was said to be invalid because they said no barcode was included. Not true. I cut them all out at the same time and sent them with all other information. Of course, I cannot send the barcode again because it cannot be a copy. I sent the one from the box. Tried three times to contact Verizon online about this rebate with no response.

A $100 rebate made me purchase this phone, the Droid X. To me, this is just a way to sell the phone and you never see the rebate! Very unfair. By not bothering to even respond to my complain makes you want to not deal with this company. But they still have you under contract for the two years. So unfair and taking advantage of the buyer.

This is 2010 for God's sake. No one should be experiencing dropped calls or poor service. That is exactly what I get every time I am in part of Virginia near Hopewell in Prince George County, and what is worse, I can't get Verizon to help with the problem. They try and make it my problem. The phone I had before worked fine. I have a business and I work from home, in the car and anywhere, I can talk on the phone. I lost a couple of potential clients because of lost, dropped or calls that didn't ring but went straight on my voicemail. I was talking to a Verizon CS representative when this happened, but still no assistance. Yet they expect to be paid each month.

I have a bundled phone/internet package with Verizon. For six months, they have billed me separately. For six months, I tried to get this corrected. For the first five months, they told me it was fixed, "no problem". In the sixth month, they suspended my internet service. I have my bills documented.

Verizon is forcing its customers to pay $9.99/month for a data plan on phones that did not originally require this data plan. Example: The LG Env3 in 2009 did not require a data plan. When I moved an Env3 from one line to another line in early 2010 on the same account, Verizon forced a $9.99 data plan for the switch which is not removable without changing to a basic (plain) phone. Verizon is now forcing a minimum $9.99 data plan on "multimedia" phones and $29.99 minimum data plan for "smartphones". There is no valid reason for Verizon to be forcing customers to take a data plan when the customer does not need it.

I switched over to an unlimited calling plan around July 2010. I asked the person from Verizon to make sure that I would still be paying the same $29.99 data plan fee and the $15 fee for tethering my blackberry for the laptop internet. I was assured that would happen. The Verizon employee accidentally disconnected my tethering internet service, so I called the next day and complained. I was told it was their error and that they could not reinstate my tethering until after the billing cycle so they issued a credit to my account for the lack of service use.

They did not explain that as a result of their own error, they would be charging me $44.99 for the same data plan that I previously paid $29.99 for just so that I could still have my tethering. Today, I see that I have been paying $44.99 rather than $29.99 for the same data plan that I previously had. The supervisor I spoke with admitted that their employee erroneously disconnected my tethering and said that they now required me to pay for the more expensive $44.99 data plan for the tethering service simply because they reconnected my tethering (mobile-connect) service. Simply put, she said, "Yes, I'm saying we screwed up, but our system won't let us charge you what you were being charged previously, so now you have to pay more for the same service." This is a bait and switch and fraudulent conduct.

I notified Verizon that I was getting billed data charges. Suddenly after having my same phone plan for 8 years. They essentially called me a liar that I was accessing the web. It took speaking to multiple reps and then finally threatening to cancel, that they refunded the money. Now I see a class action suit has taken place in regards to that exact matter, unauthorized charges and sudden data charges. I am extremely disappointed in their company and will not be renewing my contract in December. because of their blatant lies to me.

After about 15 months of Verizon cell phone service, I researched getting broadband internet service. I had previously used Cricket for cell and had still used Cricket for broadband. Cricket was available for use on multiple computers. As I ordered the package from Verizon, they offered a notebook and a wireless router with the plan. It was $39.99 per month with a 2-year agreement. The package arrived on 7/6/10. During the next few days, I attempted to install on my desktop. I could not and could not get functional on the notebook either. After several calls, I was told the $40 per month plan was only for use on the notebook. I told them that was not what I wanted and they told me that I would have to have two separate plans to achieve what I wanted.

They agreed to cancel and reverse the charges. Around 7/13, the activation fee was reversed effective that date and was shown on my 8/25 billing. However, Verizon is still charging me the monthly fees of $39.99 + additional fees, coming to a total of about $57 per month. I had requested, at that time, information on how to clear all of my data off the notebook and info on where to ship the equipment back to them. I never got any info or reply to my emails. Now, they are saying they will charge me a $300 early termination fee. My bill balance is through the roof and service is now cut off. This is my only phone. I need help now.

I called back on August to cancel my phone service and order only internet service. At that time, I called the representative, just made the changes and did not explained to me that it was 1 year contract I supposed to keep the internet service with them. Today, October 6th 2010, I called to cancel the service and they were telling me that they will charge me a cancellation fee because I was on a contract with them for one year. This is not right. I told them I don't have job and it is not right that a person that works for them did not explained to me the contract.

I thought that this was all behind me. I cancelled my account with Verizon in a phone conversation with their "manager, Miss Schaefer". She told me that Verizon would refund to me the bogus charges added to my account by ESBI. Since that time (early June), I have waited to see if this promise would be kept. This week, I received a collection notice from a company called I.C. System in Minnesota demanding that I pay over $60.00 for some unpaid Verizon bill that I never received. Is there any justice in this country?

A couple of years ago, Alltel wireless sold out to Verizon. Verizon told me that I can do anything I did on my Alltel phone on my Verizon phone and the bill wouldn't change. It changed by $142.00. They said it was for megabytes of info sent to my phone, even though I was only browsing ringtones and games. I didn't purchase anything. I used to do it all the time on my Alltel phone plan, so Verizon lied to me.

I have two homes and my cell phone service did not work in my place in Maine. I contacted a service rep and he sent an upgrade to my phone and said to try it next time I was in Maine. He further stated that if it still didn't work, I could cancel the service without paying the cancellation fee. When I did exactly that, I was hit with a $175.00 cancellation charge. I called and they acknowledged I was told that, but informed me it was an incorrect information and I am responsible for paying the $175.00. I am stuck with a bill for $175.00 even though they admitted they told me there would be no charge. Now since I refused to pay them, I have this negative item on my credit report.

I have been a loyal and reliable Verizon customer for many years. I pay my bills on time and in full every month. It recently came to my attention, while inquiring about the coverage of my plan, that I have been paying an extra $16 per month for internet service. I do not use internet service nor did I ever authorize the billing of internet service. How come since April of 2009 I have been paying for it? Your customer service representatives said they could credit 90 days. But that leaves 14 months x $16/mo, or $224 of charges I did not order or authorize. I am demanding a refund of $224.

All times are Eastern. On 7//15/2010, I purchased two Droid X phones on Verizon's family plan from Verizon store at Apple Blossom Mall, Winchester, Virginia. Sales person was Alan **. On 8/11/2010, I contacted Verizon because phone battery was not holding a charge. Verizon representative said they would send new equipment and would place a $314.99 charge on debit card. Once original equipment was returned, the $314.99 would be credited back to debit card.

On 8/25/2010, Verizon sent new Droid X. Original Droid X was returned by FedEx on 8/25/2010. On 8/27/2010, original Droid X was received by Verizon, signed for by **. On 9/7/2010, no credit of the $314.99 on this date. I contacted Verizon at 7:30 p.m. and spoke with Brittany. I was informed that refunds/credits take 7 to 10 days. On 9/27/2010, still no credit of the $314.99 as promised by Verizon. I contacted Verizon again at 7:19 p.m., spoke with Tasha. She read the FedEx tracking number to me to confirm. Provided a confirmation (**) and was told the credit would take 24 to 48 hours to appear on the debit card.

On 10/4/2010, still no credit of the $314.99 as promised by Verizon. I contacted Verizon again at 9:15 a.m. and spoke with Thomas. I was told that Tasha handled the credit/refund incorrectly. Thomas said the warehouse would have to be contacted and would have to do something on their end. This would take from one to two days. Once the warehouse does their job, then Verizon would move forward with the credit/refund. Thomas could not guarantee that the credit/refund would occur within the week.

It has now been 41 days since Verizon received the original equipment by FedEx. Forty-one days since a $314.99 charge was placed on the debit card. We are not satisfied Verizon customers.

I have three wireless devices with Verizon, and they work great when I am near a service covered area. Unfortunately that does not include my home. Most of the time there are no bars and on occasion there might be one bar. Of course the price is the same. It would be much better if the company would be honest when a person signs up, and just say, you won't get coverage there. When my contacts are up I will switch companies. In the mean time I can drive 15 miles to get decent reception. Be very careful when you sign up.

In August 2009 and again in October 2009, when we had heavy rains, I lost my phone service and many other times not due to rain, we would lose our internet service. I have spent countless hours on the phone with Verizon representatives being transferred from the phone department to the internet department, being put on hold for 20-30 minutes at a time, then being hung up on by Verizon at least twice. Most of the internet representatives were helpful but the phone representatives and supervisor were not helpful and were nasty, the supervisor putting me on hold until "I calmed down" she said.

I was upset, I had already been on hold for a long time before I spoke to the first rep, then on hold again for 10 minutes before I spoke with her, then having to relate my story again, and then having her put me on hold again. The first time I lost service for 5 days and the second time for a week. They told me they couldn't check my line unless I was at home so I scheduled an appointment the next evening, then they called back a few minutes later and said they checked and everything was fine on their end, it was my phone and canceled the service visit I had scheduled for the following evening.

So I went out and bought a new phone and that didn't work either and I called them back to reschedule service telling them it had to be their line and they made me wait for 3 more days. 10 minutes before the technician came to my house the service went back on. He said the problem was due to heavy rains. I wasted so much time with calls to them and going to the store purchasing a phone, then have to go back to return it.

Therefore, they still owe me for the return of one more modem at $39.99 plus the adjustment for the lack of service in October. The only apologies I had ever received was from the internet rep, never from the phone rep. wouldn't you think the first thing they would say is something to the effect that they are sorry we have no service!

Then in April 2010 I received a statement that I had a credit to my account of $6; however, I have no account so they should have sent me a reimbursement check. Then approximately two weeks later, I received a collections letter from Solomon and Solomon, PC, Attorneys at Law on their behalf saying I owed Verizon $41.64. I sent them a letter with copies of my statements, my UPS tracking information and to date have not heard anything from them, nor received a check from Verizon. I am very disappointed with Verizon's treatment of a long time customer who always paid our bills on time.

I called to schedule for a cancellation for 3 weeks ahead and instead my service got canceled the next day and nobody was able to help. I spoke to at least 5 different people, got hung up on twice! I was supposed to get 3 call backs and never did and still without service! It was not a financial issue, it was just an error that was made by a Verizon employee and yet no one could fix it!

A month ago, I spoke to a person from Verizon Wireless about my bill. It was $200 more than usual, because a family from out of town had used their prepaid card on my phone, and I didn't realize these prepaid cards still used up my minutes. He said he would give me half off the overcharge. This month's bill shows there was no such discount given. I called a second time, and came to find that there was no documentation of our conversation. The person I spoke with, Bella, was inferring I was lying about it, and said she could only give me 25% off.

I asked to whom I could complain because it's not my job to ensure their employees do their job, and follow through with what they promise. She sounded like a broken record, completely avoiding my question, and just offering the 25% off. Finally, after my patience ran out, and I was short with her, she passed me on to a supervisor named Elizabeth. Elizabeth started out nice, but kept lecturing me about how the person I spoke to "should have" negotiated the fee, and had me pay for a higher minutes plan, so I wouldn't be paid the extra fee, and how he "should have" done this and that.

When I told her that what this guy "should have done" and what "he actually did" were totally different, and I should pay the consequences for it, she ripped me a new one. In the nastiest tone I've ever heard someone in customer service use, she said "Fine! I'm going to give you the 50% off to meet your expectations, but let it be clear, this will never happen again, and I'm going to make a note that we will never extend another credit to you!" My mouth dropped open. Who the ** does this lady think she is? Verizon Wireless claims to have such great customer service, but they appear to be just like every other provider in my eyes. Absolutely ridiculous! I'm looking for a new provider.

I called for about 10 times. I just want my $96.13 back. If I don't pay bills within two months, they disconnect the service. Why do I have to wait for them for more than 4 months? They should pay me interest and penalty. Why every time the line is disconnected they don't call me back? Because if people want money, they don't stop until they get it. I need my money, I'm not rich.

I just returned my Samsung Fascinate, because I felt the phone was a little too bulky for me and I had a hard time texting on the touch screen. It is a great phone but not for me. The part that was awful was when I walked in to my local Verizon Store, and was greeted by the Customer Service Rep that was not very friendly. He asked me if he could help, and as soon as I told him I was here to return my phone, he asked me why, and I told him that the phone was just not for me. His response, very rudely, was, you did not have the phone long enough to make that decision. I told him it was long enough for me, and he started laughing, which I thought was very rude.

I then walked to the counter and returned my equipment with the original salesperson that sold me the phone. I asked him before I left if the account was returned back to its normal status and he said yes everything was returned and taken off the account except the $35.00 restocking fee, which I said that is great. I then left the store. When I returned home, I logged onto my account to see if everything was OK and it was not. The account was not returned to the original status. The Data Plan, Visual Voice Mail, and Insurance Charges were still on the account, and the contract date was not returned to its original status of month-to-month.

I called Customer Service and I was on hold with them for at least 30 minutes till they figured out what the problem was. I proceeded to talk to a supervisor to let her know that I was on a month-to month contract, and she stated that my contract ends in July of 2011. I told her that I have not been in a contract since December 2006. She said that I signed a promo giving me 1000 minutes on a two year contract renewal and I told her that I did not sign anything or agree to any promotions. The supervisor stated that she won't change my contract back to the original status which was month-to-month. How wrong is that? So now I am stuck in a contract I never signed up to be in. What rude and terrible customer service. I would never recommend Verizon wireless to anyone ever again after this experience. I have been a very loyal customer since Airtouch, and Cellular One and of course now Verizon. I can't wait to leave this company and move on. So much for customer loyalty. Store level customer service and phone customer service is terrible. I hope someone in the Corporate Offices of Verizon reads these and takes these posts seriously.

On June 7, 2010, I requested a change in my Verizon Fios package from Ultimate to Prime package. To date, my statements, name and account numbers have not been resolved. I call several times a week, for a minimum of 2 hours. I keep getting transferred, disconnected, hung up on and no one has the answer or can help me! I need to have one, maybe two accounts, closed and credits given. I need to have my Wireless and Fios on one account (bundled) and one statement showing all charges. Plus, for the past three months, someone/department has been paying for my wireless. No one can track that down either. But I was told to send a check for the 3 months Wireless to Georgia to the one-bill department. No one can verify that either.

I am so upset and frustrated that I am getting ill. Since June 7, I have had an ongoing problem with Verizon wireless/Fios. Please help me.

They overcharge on every bill, we can't get a decent service at our home, and all of our calls are dropped. So, I decided to switch providers and port our numbers but when Verizon found out, they cut our service. I am waiting for a call from an airline company for a face to face interview. Now, I will probably miss it, and it will probably cost me my employment.

I cancelled service in June and sent equipment back as required. Billing and threatening late payment phone calls continue. I have called no less than 6 times. Each time I am told that I am correct and they will get the problem cleaned up and will call me the next day to verify that all is fixed. I have never received a call back and problem persists. Yesterday, 9/21, I received 4 robotic calls from Verizon demanding payment or my account would be shut off. That is the account that was shut off in June. Now I am on the phone with Verizon and I was transferred three times and was then hung up on.

We have gone nearly three years with no contract on my phone. In 2009, I was told I could get a free upgrade of a Blackberry, which I did. My husband's phone had not had a contract on it, when I paid for several accessories and signed my credit card. After 2 years, they said I had a contract on my husband's phone, which I never had. We do not have accounts with Verizon. We have no phones with Verizon. They say they are stopping our phone service when we have no service. And they say we owe them for a contract that was signed in 2009. We were unaware that we signed a contract, when in fact we just signed our credit card. They are now sending us to a collection agency. Please help.

Verizon Wireless is refusing to protect me as the customer when a lost/stolen phone was used in Los Angeles to incur over $640 worth of charges that I was not aware of until the bill came. They refuse to credit the account even though they recognize that the phone was indeed lost or stolen in Los Angeles and the owner of the phone lives in St. Petersburg, Florida. I feel as though Verizon has an obligation to protect its customers from lost or stolen phones and charges, just as a credit card company would work to protect you, the consumer.

Every so often and with no reason or warning, I will stop receiving calls. The person calling can leave a voice mail but my phone will not ring and will not show a missed or received call. We've tried updating the software, updating the roaming and taking out the battery. All of them thought as cure all for almost everything they think. They cannot recreate the incident so they don't believe it happens.

I purchased an HTC Touch Pro 2 from Verizon Wireless. I had a Verizon phone previously and had no problem with service. With this phone, I have dropped calls or no service frequently. I have called their customer service line repeatedly, and they have given me 2 new phones, all with exactly the same results - constantly dropped calls and no service in large areas.

They are willing to let me exchange my phone for another of the same model, but they won't say that it will work any better than the one I have now. I can exchange the phone for another model but they don't have another model that meets the criteria of my employer and has the features I want/need. But they will not let me out of my contract.

I have spent hours on-line with them and hours on hold. Every time I see an ad about their great coverage and their great service, I get totally irritated. This company is not interested in providing any kind of service; they are only interested in selling phones. So, if you want to buy a phone and don't care if it works, they are your guys!

Verizon is overcharging me. My last bill was $375.86. I have been current in my payments. When I called to question the overcharge, I was told that I was being treated as a new customer. I had a seasonal suspension of my service (cable, phone and internet) for a month while I was vacationing. I then asked to speak with her superior; she put me on hold where I remained until the battery on my cordless phone died (more than 45 minutes). I wanted to speak to someone else because it simply does not make sense to say that I am a new customer and charge me extra fees ignoring the fact that I established seasonal stop and restart dates. Additionally, I have not received credit for the month of non-service while I was away.

I received a bunch of fraudulent charges from Verizon to my credit card for a prepaid service that I do not have. Verizon would do nothing for me and said they could not track anything. Don't they track what phone number those prepaid minutes went to? My credit card was able to recoup some of the charges but not all and I had to cancel that card and get a new one as well. I am finished with Verizon. They were no help at all.

Verizon has unfairly billed me and has placed a negative on my credit report for services that was cancelled. I have spent countless hours on the telephone trying to resolve this issue, but every time I call, I receive a different account number with different dollar amounts. Every department that I've been blindly transferred to shows a different balance with a different account. The state of New Jersey Consumer Affairs had already filed suit against Verizon for unfair billing practices and deceptive sales practices. However, I cannot seem to get the problem resolved. I desperately need help and assistance in getting this problem resolved once and for all. I still have a negative mark upon my credit report that Verizon refuses to correct.

In April 2010, I received via text message, a notice that I had earned a "new every two" phone. I went into a Verizon store (more on this later) and told them that I been notified that I had earned a new phone. They were unable to meet that, and instructed to me either obtain it online or call Verizon. I called and spoke with a rep about the phone I wanted and mentioned that I had concerns with the virtual keyboard. I was told I would be able to exchange it within 30 days for another phone if I wasn't happy with it.

I went ahead and ordered the Droid Eris. I had a difficult time using the keyboard, but decided to give it a shot. When it became apparent that it wasn't going to work for me, I contacted Verizon and told them that I would like to exchange the phone. I believe I had about 4 or 5 days left to exchange. I was informed that I needed to be able to get the phone to them, and have another one sent to me within the 30 days, and there wasn't enough time for me to do that (guess they haven't heard of overnight shipping). I disagreed, but again was told that was their policy.

I stopped by the Verizon store again and questioned them about returning the phone there. I was told that since I ordered it through either the web or the phone, it needed to be returned that way. They also said that I should still have been able to exchange the phone. I told them that when I spoke with Verizon, I was informed that both phones needed to be exchanged within the 30 day period. I felt like I was stuck with a phone I didn't want.

In subsequent calls to Verizon (for various reasons), I would ask about the exchange policy. As it turns out, the first customer service person apparently gave me the wrong information, but now my 30 days was up, and there was nothing that could be done. I have spoken with about a dozen Verizon reps, who all say I should have been able to exchange it.

I finally have had enough with this phone and feel that Verizon should honor their "worry free guarantee". I did make the call to exchange it, in time, and it is even in their notes that I said I was unhappy with my Eris. But apparently, that isn't good enough for them. Did they think I just called to tell them I wasn't happy? I clearly called with time to spare to exchange it! They say that in the notes I was told to go to a Verizon store to return it (since my time was short). I do not recall being told that, I just know that I stopped by to question the exchange policy and was told I could not exchange it there.

I called a final time yesterday, and spoke with a supervisor. They reviewed my records and told me they were not able to help me. They said I was instructed to go to a store. I again explained that I had gone to a store and was told I couldn't exchange it there. I was asked if it was a Verizon retailer or corporate store. I told them that I just knew it said Verizon Wireless on the sign. I told the man on the phone that I was amazed that Verizon was willing to lose a loyal customer for nearly 20 years, because of misinformation given to me by one of their reps. Apparently, they didn't care.

I stopped by the same Verizon store, asked the same question about exchanging a phone and was told they would not be able to do it. Why? Because they are a retail store, not a corporate store. So, I did what I supposedly was told to do by the very first rep. Little did I know that the store I stopped in, that had the Verizon name on the outside, and all of the Verizon products inside, was not a Verizon store! This is ridiculous and very confusing. I have been reading many complaints from others who have been misled by these retail stores. Now, not only because I was misinformed initially, but because no one at the retail store told me that I should try a corporate store, I am stuck with a phone that I don't want and should have been able to exchange.

Due to the lack of concern shown towards me, a truly valued customer (at least that's what I thought), I will no longer continue as a Verizon customer. The amusing part was when I was done speaking with the supervisor, he said, "Thanks for choosing Verizon Wireless". What a joke. I choose to pay whatever fee I need to (although I believe I live in a dead zone and may be able to get out of my contract that way) so that I will no longer be dealing with this company. All of this, because they wouldn't give me a different phone. Unbelievable.

I signed with Verizon on 12/8/09 with one year contract for bundle service phone and internet. They told me I can move for free. I am moving as my lease is finished. I called to transfer service to my new location, they told me they don't provide service at this location. I have to pay $179.00 cancellation fee. I told them I don't want to cancel, I am asking for transfer if you don't have service at new location it's not my fault. There is no mention of this situation in contract as I am not terminating. Contract is terminated as default.

Firstly, I know this venting does absolutely no good on this website or to the company or to the government. No one will refund any money. I have spent and no one will help me, not even Consumeraffairs.com. My problem is I purchased an internet card from the former Alltell with grand claims that it would work in my area just fine. I needed the card to download weather radar from my laptop to protect myself in my volunteer job as a storm watcher for tornadoes in my county in Kansas.

The internet card from Alltell worked so slow that it would not even download radar images. I complained to Alltell and they said they were fixing the tower problems and then promptly sold out their service to Verizon. I complained to Verizon of the problem and they said they were installing the new system to give me the service I was purchasing for $60 per month.

After a year of less than dial-up speed from Verizon, I finally gave up and now have to spend $200 to cancel my contract with the new poor Verizon service on that Alltell internet card. So essentially, I spent over a year paying $60 per month for an internet card for my laptop that worked so poorly. I rarely used it (that is over $700) and then I am insulted by a charge of $200 to cancel the sucky service. I have spent over $1000 for nothing and the only one to gain is Verizon because they purchased Alltell to make a profit on Alltell's former accounts and then do not want to honor any promises from Alltell.

Verizon has made promises to me they did not keep by promising me better service speed on the internet card while I have been paying $60 per month while waiting with no better service ever happening. I give up. I just swallow the thousand dollars I have spent and now swallow the additional $200 to cancel the contract. I have spent hours on the phone, hours waiting in line to solve the problem and now I just have to spend hours working extra to pay the damn $200 for cancel a contract that never did what was promised by both Alltell and Verizon.

Because it is less than $1500 damage to me, there is likely no one to help me with lawyer costs being so high. It would cost me more to pursue the money than I would gain from pursuing it. There is certainly no help from the current corrupt government led by Harry *** and Nancy *** in their campaign funds provided by Verizon and other thieving entities of the general public. No one helps the little guy when he is robbed by big entities and big government.

I had worked at Verizon Wireless since Jan. 2006. During that time, I as did many others, experienced situations that rendered a hostile work environment. When we moved to the location in Long Beach in October 2008 from Huntington Beach, our floor did not have lighting in the entire room. I suffered headaches, fatigue and general malaise. They did not do anything about the lighting until March 2009. I could not do my best without being able to see the computer screen sufficiently. I got dinged for that.

They have no consideration for ergonomic items needed so employees can work better. As well, when my supervisor monitored my phone calls, she told me I was talking "too fast" and she would have to write me up. I wasn't talking too fast, I was just able to pull up listings quickly. After all, they want us to have a low call time. Written up for doing the right thing-how quaint. One of the things that really bothered me, and many other employees had this happen to them also. When I was out sick(doctors note given to my supervisor) for a week or more, my supervisor would show up unannounced to my home at night. We should not have my privacy invaded. They write us up for items we were not told had changed. I have worked in customer service call centers for over 15 years. Verizon is the worst company I worked for. They don't care about the employees-who are making the money for the higher echelons.

I switched from AT&T to Verizon. My wife and I received one cell phone each, both are equipped with bluetooth. For a month and a half, my cell phone worked just fine with my Toyota Prius bluetooth as did my wife's. Last week, my cell stopped working with the Prius bluetooth. My wife's bluetooth continued to work. I went to the Verizon store hoping to have it repaired or replaced after a little over a month's use. I was informed that the cell phone I purchased was not compatible with my Prius. I could expect intermittent use/function. I asked as to why they did not inform me or tell me to beware that the cell phone I was purchasing might not work in some cars, would definitely not work in all cars. They informed me that I should have known this. I thought a bluetooth cell phone is a bluetooth cell phone and took for granted that it works universally.

They offered to sell me another bluetooth cell phone. They had only one of some 20 plus bluetooth cell phones that works with my Prius. If they had warned me upfront and not simply being interested in a sale, I would have investigated. But no caution or warning given. They told me it was a bluetooth and I assumed it works with my bluetooth Prius. Furthermore, they told me Toyota had a published list of compatible bluetooth cell phones. I called my Cabe Toyota dealer in Long Beach and spoke to the sales manager. He did not know of a list and told me this is the first time he had heard of such a thing. The salesperson at Verizon spoke to him and educated him.

If the sales manager of Cabe Toyota had never heard of the situation, how could I be expected to know of the situation? I cannot use my bluetooth cell phone in my car. My wife can use her absolutely identical cell phone in the same car. I guess it's just a sparrow's fart in the face of eternity, but I feel that Verizon copped out failing to meet ethical business practices by lying, not disclosing the limitations of their product. By the way, they told me they did not manufacture the blue tooth cell phones, just sold them. One more added insult to injury.

Being a customer of nine years with Verizon Wireless, I had grandfathered my way into having call detail free. I changed my number on that line and they started charging me $1.99 a month. That was the straw that broke the camel's back. I called them to pay my bill to discover that it was $790.00. Flabbergasted, I asked "due to what circumstance?". They then explained the overage of minutes. I have friends and family free, as well as 1400 minutes, free nights and weekends. I did some investigating and discovered that they had wiped out my friends and family, so they are no longer free calls. In the process of resolving the issue, my phone was disconnected 3 times, reconnection fees and all. I was placed on a hot list due to this and my services restricted due to their mistake. I spent 40 hours on the phone trying to resolve this issue.

Now, Verizon is trying to charge $30.00 a month on the side with any smartphone you purchase. I deserve the freedom to choose whether or not I want to purchase a web plan with the phone of my liking. In order to have a touch screen or nice device, I'm forced into this internet plan or having an undesirable out of date device. I believe this is a scam or at the least, an undesirable customer unfriendly business practice. It is some type of extortion. If I pass my phone down to my 11 and 8 year old, why do I have to keep paying $30.00 monthly for a service they don't or can't use? They have a right to a phone. Times have changed. If they are kidnapped, they need to have a phone. They are forcing me to purchase new phones without the package. I am unwilling, I don't like them. To terminate it is $350.00 per line, I have 4 lines. $1200.00. Extortion at it's best.

This is a follow up on how Verizon wireless came through and resolved an earlier complaint. My daughter had a broken Android phone and received a replacement. She sent back the broken phone back in the FedEx box provided by Verizon. When Verizon showed no record of the receipt, they charged us the full retail price of $559. After several persistent but friendly phone calls, their customer relations explained why they did charge us but then did eliminate the charge. I believe that if you can show that you are a good customer and treat the customer service person with courtesy, you can often get the situation resolved. No charge to us and now a more loyal customer.

After two weeks of ear pain, I saw three doctors. Every 2 weeks, I asked for an ear cleaning as I had never had one and many other people do. I did not need one, the ears were clean the doctor said. I mentioned all the head pain, tiredness, and dizziness. Then two weeks later, I saw another doctor and she said they were red and gave me an antibiotic, and she gave me ear drops. It helped, but again, more pain. Then I went to an ENT surgeon.

He checked them out well and did not find anything wrong. He said the pain could be from sitting at a computer all day and to adjust the monitor so the head was straight while working. I asked if a cell phone ear plug could cause this and he said it might. I got rid of ear phones of my cell. I put the phone on loud speaker. So the next thought was could it be a back tooth since the pain was all about the ear in back and down neck. Then the other side started to hurt so both ears now and sharp needle pains. I was never used to headaches, and I had them all over. I realized both back teeth could not be at the same time or maybe the jaw was the issue. I was very tired and went to bed after work because of severe pain.

I have had 6 phones in one year. The phone store never gives you a new one, just a certified one that someone else had problems with so I can have their problems. I have had Nokia, Motorola, and now LG. Now I'm not holding the phone close to me, my head is getting better. But there's the thought of why me? I work for a computer company and most of the folks there wear Bluetooth headsets all day! So since I am older and have gold fillings and caps in my teeth, I was wondering if the toxic microwave or electromagnetic sensitivity connection could be from fillings and caps in the mouth. I know the computer has gold connectors. And not all people are having this problem but their caps may be porcelain.

I was glad to find write ups on the Web so I realized I am not hyper-ill. It was very real and very hurting for a long time. I was about to request an MRI! This has cost me time and money and the pain, I even felt dizzy driving to work and stayed on the right to pull off the road. Hope you all that read this can know your pain is real and it's from the cell phone. I stopped at Verizon a few weeks ago to ask if there are any other complaints. The two young girls said no. I am on my 7th week of head and ear pains. How come there is very little information about toxic radiation, microwave and what it does to one's health? Shouldn't this be on TV news for others to know about? I found many complaints like mine from other people who question why they have head pains! The cell phone antenna generates a wireless signal that connects and communicates with the nearest cell phone tower. This signal is a form of radiation. We should be told and warned about this. Seven weeks of needle pains!

For several days, I have talked to Verizon Wirless costumer service representatives and did receive a refurbished phone that still did not fix the problem. I then went to a Verizon store without luck of getting my phone replaced with a new phone, but I did have a representative look at it. He said he fixed it and scratched the screen on my phone. I then told him I wanted this replaced due to the scratch, and he said, "Tough, it's your phone, deal with it."

On 9/9, I talked to customer service manager Joe ** who wanted to give me a refurbished phone. I explained to him that I was having the same problem as before with the refurbished phone I had gotten on 9/4. He refused to give me a new phone but continued to ask me how he could help. I then asked to speak to his supervisor and was told that I would be called in 24 hours. I pay over $130 per month for phone services with Verizon. For 4 days I was denied the ability to have my phone fixed or replaced at no cost and my phone is under warranty. And in the Verizon store in Short Pump, VA, the customer service representative scratched the screen on my phone and then told me it was my problem.

On many occasions, I complained to Verizon about my bill charges and each time they gave me a new pkg. to benefit my needs. Every month, I had a higher bill and many drop calls which I repeatedly complained about. I also send them the original receipt for a new phone I had purchased in 1/10. I never receive my discount. When I speak to many different reps. and rude ones also, they don't seem to help at all and I get disconnected. This makes me very angry because now you have to start over again with a new rep. I decided to cancel my primary line and was charged early termination fee. I only terminated due to no customer satisfaction or return calls of any kind. Since then, now they call every day for payments which I refuse to pay the amount they are requesting.

I have wrong charges against my account and cannot get credit for those charges. Please help me to solve this dispute. Thank you.

I am a disabled individual who suffers from anxiety and depression. I am also a professional who lost his job because of the economy. I changed my service to Verizon because I could not afford the other provider and Verizon said they could cut it in half which is $146.00 monthly. The first bill I received was $277.00, the second bill which I just received this morning was $400.00. This is 3 times the amount I was paying. They continue to add charges and say that we were talking outside of their peak time. However, according to the contract, I was on a mobile to mobile plan free calling. The calls made were mobile to mobile. Then there is one such charge as universal federal tax and then additional services here and there.

Up until the month of August, I've used Verizon's Triple Play service. But I had to cancel their services because I was frustrated over their billing practices. In the beginning of the year 2010, I was was billed heavily for International calls from Verizon at least two times (April & May). The first time I called the billing complaint department, I was told by a representative that the billing shouldn't have occurred because, as a matter of fact, international features were blocked on the account. Thus, I was reimbursed over $200 for this fraudulent charge.

The same thing happened again and I called Verizon again to complain, but was told this time that there was no block on international calls and that someone must have called directly from the phone. I was also told that international blocking features were only recently implemented by Verizon. But, I responded by saying that I had been told by another representative that there was a block on the account for international calls and if any calls had been made to an international line (specifically Nigeria), it would have been done with a phone card. I've documented the names of the representatives and workers id numbers just in case something like this did happen.

Afterwards, I asked to speak with a manager and the only solution he could offer was that I gather the phone cards that had been used during that month in order to prove that the phone cards had been used. Seeing that this was a hopeless situation and I felt like I was being cornered, I paid off the remaining balance on the account with the exception of the international call charges that were supposedly made to Nigeria and closed my account. I might also add that the numbers that showed up on the billing statement cannot be identified by anyone in my household and that these numbers might have been fabricated by Verizon. Thank you in advance for considering this case.

We terminated service with Verizon for our telephone, computer and phone service on July 27 and informed them of that fact on that date. We had completed our 2 year contract and decided not to renew because their competitor offered a more attractive price. Because we were canceling about 70% through the month's bill which we pay online, we had requested an adjusted bill to make up the difference. We then went on vacation and upon returning on August 13, we checked online for the amount due and paid the adjusted final bill of $138.91. That transaction cleared my checking account on August 17.

On September 3, we came home to find in the mail a notice from a collection firm, I.C. System, seeking payment. We immediately sent them today (September 4) a certified letter and copies of the online transaction and checking account showing on that this had been paid. We are livid that Verizon would wrongfully turn their own error to a collection agency. Even for the sake of argument we did not pay the final balance of early August (only a month ago) we are perplexed why Verizon did not send a reminder letter first. This action suggests to us that Verizon was not happy we did not renew the contract with them and used this tactic as a way of showing their displeasure.

To make matters worse, we noticed on call waiting the I.C. System called our home today, only 24 hours after we received their notice in the mail. They did not leave a message. Basically, Verizon's collection agency has already begun harassment calls before getting a response with us in the requested 30-day period. Verizon's action is an abuse of power and they should be cited. We have demanded of the credit company that the record be cleared immediately. We have a copy of the Post Office's certified mail receipt and will be expecting to receive a signed receipt.

The retention department was very rude and unprofessional. They discontinued my service by misinterpreting what I was asking them. The supervisor, Liz, demonstrated the "I do not care attitude" towards me.

We experienced a misrepresentation of this reliable network. I never had experience so many dropped calls in my life. We have an average of at list 10 to 15 drop calls at them. We got a contract with Verizon on August 20, 2010 and since day one, it's been nothing but trouble. Dropped calls, nondisclosure of fees and not saving information on the system. No one knows my situation. I have to repeat myself every time. And I made an agreement with on supervisor and another supervisor told me that it was not in the system.

We have been long time Verizon customers on the family plan (five of us). We have always paid our bills and have had no problems with the account. When my daughter's new Droid telephone stopped working, they sent a replacement telephone. She put the broken phone in the return box and attached the stickers sent by Verizon. She then called FedEx and they picked up the telephone. Well, apparently Verizon did not receive the telephone. Their tracking # did not show pick up or delivery by FedEx. They then charged me $559.00, the price of a new telephone. I found out one month later. My daughter did not retain the shipping receipt, so we cannot verify the pickup or tracking #.

I feel that it is unfair that I have to pay for a broken phone that we did return. It is even more unfair that I am being charged full retail, such that Verizon will make a substantial profit. In retrospect, it would have been beneficial if the customer service person had explained more fully to my daughter the importance of keeping any tracking receipts when returning the equipment. If Verizon cannot resolve this situation by removing or at least reducing the charge, they have certainly lost all loyalty from me. I would plan to switch my family to a different phone service.

Situation began early August when I began receiving phone calls from Miracle Financial, Inc. Upon returning calls, I learned that someone I had cosigned (for cell phone) had defaulted, amount $727.00. I tried to contact Verizon and was told that account was "written off" and even when requesting supervisor and providing last 4 digits of social security #, no Verizon associate would provide any information. I put 2 and 2 together eventually, called the person I had cosigned for, who said, "oh well, I can't help you."

This has already been posted as negative info on my credit report which I watch vigilantly. The main point that I question is: Not at any time did I receive any bill/statement/letter from Verizon stating any problem or debt. I had completely forgotten about the cosign. I would like to know if there is a statute of limitations for the co-signer, and is this valid if I was never informed of any past due balance?

I have written to Miracle Financial and demanded they cease to contact me as of Fair Credit Practice Act. I verbally informed the representative at Miracle Financial not to contact me as well. She said "we will just send the account back to Verizon." I don't know what that means, or what to do. I am not working (reg. nurse currently filing for disability following back injury at work secondary to a fall). Also, I have no "independent bank accounts". Damage to credit (so far that's all). Don't know what's next. I would appreciate suggestions. Thank you.

I moved into a new apartment in Owings Mills. I had two options for ISP, Comcast and Verizon. Comcast told me that it would take four business days to get the internet setup. Verizon (800 number) told me that I could get it activated the day I get the modem. I ordered Verizon internet service on 24th Aug. and got the modem on 25th August. After I got the modem I was told to wait until 1st Sept. i.e. the order ready day. I was not told about this when I ordered the connection.

On 31st Aug, I got a note that my order ready date has been postponed to 3rd Sept. I am still waiting for the internet. I am an IT professional who travels every week and works from home every Monday/Friday. This delay is causing a lot of issue. I cannot even use my Vonage Phone. I have to stay at my friend's place to access the internet so that I can work on Friday/Monday. My order number is IRETxxxx, my Vonage order number. I have to either stay at my friend's place or at hotel to access the internet and work remotely on Monday and Thursday. Since I am not able to use my Vonage phone, I also have to spend a lot on my cell phone to make personal/official calls.

I have repeatedly told Verizon that I did not authorize this charge and have asked them to remove it from my bill. Today, I was told that I would need to contact them directly. I submitted this online request. "For the past several months I have received an unauthorized charge of $39.95. Please close this account immediately! " Why is Verizon perpetrating this scam? $39.95 * 10 months =$399.95

I signed up with Verizon, my local carrier, for what their sales rep told me was unlimited overseas calling for a monthly charge of $25.00. I told the service rep that I would be calling a country in Africa (Kenya), and she said there would be no problem. A few weeks later a Verizon rep called my home phone to tell me that I was racking up charges by calling Kenya. I told her that there must be some mistake, because I had already signed up for the unlimited overseas calling plan.

She told me that Kenya was not one of the 118 countries covered by that plan. She apologized for what the sales rep had told me. She said that she couldn't make any adjustments to my bill, but when the bill came, I should call Verizon and get the charges removed. I did just that when the bill arrived in July, 2010. However, the customer service rep said that she couldn't make any adjustments, because she didn't have the authority. She told me she would turn me over to a "supervisor," so I was put on hold. No supervisor ever picked up. For the last month, I have spoken to six or seven customer service reps who all say the same thing. (I have to spend hours each time getting through to them and then waiting while "they check the records.") No supervisor has ever picked up the phone. On two occasions, the customer rep mistakenly put me on hold to a number that turned out to be another customer rep who, of course, couldn't do anything for me.

Is there anyone out there or any government agency who can help with this? The customer service reps have said that it is unlikely that the supervisor will not make any adjustments to the charges of approximately $135.00. It is unbelievably frustrating and time-consuming to deal with Verizon customer service. Clearly, they're not concerned about their customers or doing the right thing.

Verizon is telling my mom things I bought under her name. I was on account as co-account person. I will sue if they say I bought phones. I never did that. They have to prove it. I don't want to be part of my mom's account. That's her problem. I got rid of Verizon before. I had a lot of problems with them before and I don't want any part of Verizon. Don't send me bills.

I changed my plan to a family plan so that I can include my girlfriend and share minutes. In doing so, I bought a phone for her and I retained the one I already had with Verizon for myself. I did this on Saturday but when I took the phone home, my girlfriend decided that she wanted a black one instead of the blue. I thought I could simply return it. Yes, I could but only if I pay a $35 restocking fee. This shocked me since all I was asking for is the same phone in a different color. Has a phone become a car? I do not think that would happen if you bought a laptop and decided to return for another color? Should there be some regulation as to what things consumers' pay for? Is Verizon paying it's share to use the public air waves? This country is going to the dogs when the cell phone company is allowed to charge all kinds of crazy fees.

We've had individual Verizon Wireless Service for two years and our contract was up. We wanted to upgrade to a Family Plan. On Aug 29, 2010, we saw an internet ad for Verizon offering an update two (2) free phones and free activation with a 2-year contract. Over the phone, we ordered an Android2 and a Samsung Gusto to be put to a changed Family Plan with an additional line which made a total of 3 lines on this new Family Plan. We were told to take the phones which arrived thru the mail, to a service store for free activation.

The Samsung Gusto was not a satisfactory phone for many reasons, but especially voices over phone were unclear. On or about Sept 2, 2010, we took the phone back to the Verizon Store and exchanged it for an Ally LG. We were advised we had to pay a $37 restock fee, which was added to our billing account. We also bought a protective cover for the Android2, plus protective lens for the Android2, plus a car charger. In addition, we bought protective lens for the new free Ally LG. We asked about the monthly billing total to expect and was advised it would be $202.52 but they couldn't tell me all the charges for what had just transpired on phones, accessories, service perorations, etc. However, the store clerk did advise to expect a slightly larger bill than our expected normal $202 billing would be. Of course, we could understand the cost would be a bit more, but not hugely so.

Within two days, we received an email from Verizon disclosing a bill totaling $514.06 due on Sept. 15 regular billing statement. Also the monthly bill had changed from $202.52 to $252.00 each month. All this seemed excessive and we began to make inquiries. I emailed Verizon twice, but they did not respond. We made several calls to Verizon but got inconsistent statements as to details about charges. We asked for the charges to be broken down, but that was not forthcoming.

In desperation before the 30 day deadline was up, we choose not to enter into a 2-year contract. On Aug 29, 2010, we returned the phones to the Verizon Store and we insisted to return to the old individual plan with only one master line. We assumed the accessories were not part of the upgrade promotion, so we didn't attempt to return the accessories. The Verizon rep explained to me another restock fee on both phones was necessary. She wouldn't listen to my question about the $35 activation fee on the 3rd line, saying it didn't come up on her computer. She couldn't explain or breakdown the charges so that it could be comprehended.

Coincidentally, after arriving home from the store on Aug. 29, we received a Verizon bill that gave a clearer breakdown of charges. We had actually been charged for the Android2 phone, and a $25 activation fee for the 2nd line plus a $35 activation fee for the 3rd line. And there seem to be charges that nobody can explain where they came from? We get a $20 refund on the Android2 phone. So that brings down our bill to just under $500 thus far. We left the Verizon Store with nothing but a few accessories to show for a few hundred dollars wasted after being misled with lures of free phones and free activation! We don't have a clue how they came to a total $514.06 and now we are just waiting for the next axe to fall about the actual final bill we will receive. They couldn't tell us anything about what we owed or what to expect other than we do get a $20 refund on the Android2 after restocking fees and all that.

We need to retain our original phone number for business purposes, otherwise, we would have terminated Verizon immediately on the spot. We are now exploring other wireless services and we will definitely be terminating Verizon ASAP.

Buyer beware of Verizon! Cross all the T's, dot all the I's, get solid answers to important financial questions, watch the timeline closely so you don't get stuck in a 2-year contract, make sure the phone works to your satisfaction before you take it into your possession! We were told we should have stayed at the store for 5 hours or more to operate the phones to be sure they worked properly.

Good luck to anybody "out there" who's going to take on Verizon. It may take more than luck! You may end up needing a lawyer!

I have been a Verizon Wireless customer for over six years. I would still remain if there was no problem with constant conflicting information given by several agents. In the afternoon, approximately 7 PM, I spoke to an agent who told me I still had a lot of minutes left, and as she looked at the account, she suggested we should change my plan to a lower one in minute coverage, as still I have not been using mine fully. I agreed, and she said it will take place immediately with no extra fees.

At the end of the month, after noticing I was still being charged a higher fee, contrary to what was promised in the phone conversation, I called again and spoke to a gentleman, approximately 5 PM in mid-April. He apologized and said he will take care of the issue. He also assured me that if I ever noticed I am over my limit, I can simply switch my plan back to a higher tier, and I will. My coverage was changed. However, I was not told at this moment that I was accruing hidden, undisclosed fees. I kept track of my minutes everyday, logging into my computer at work, since I wanted to make sure I would not encounter any additional fees, as I was promised. However, I noticed I crossed the allowed limit. Therefore, as Glen (the rep) suggested in their misrepresentation number two, I switched back to a higher plan. I did not know that according to Verizon, this will add other hidden fees not mentioned by the previous two employees.

At this time, I started looking for a cheaper provider. I called several times around April 28th, and on May 9th, I spoke to a few representatives: Shana, Ann, and a couple more at 5, 7, and 9 PM about a possible cancellation and switching to a different provider. I was informed by one of the reps that the cancellation would be approximately $80 plus the charges I accrued. When I called to cancel, I was told by the second rep (Shana, I believe) that I have to pay for my charges and the extra minutes. However, it looks like there will be no early termination fee. I was very excited, and I asked if she is certain, due to the fact that I was told by the previous rep that there would be the $80-something early termination fee, for which I was prepared. She said definitely not; it doesn't apply, and she is sure. So I paid all my charges and my overages. After that, I called a few days later to double-check since I noticed that I was receiving a conflicting story from every representative, and again I was informed by Ann (or Anna, etc.) that everything was taken care of, and I was all paid and clear.

A month passed, and one morning I noticed a huge unauthorized and unwarned withdrawal from my bank account for over $400 which completely messed up my billing cycle, and I had to borrow money from other accounts to pay my bills. I immediately called and requested to speak with a manager. I was connected to Elizabeth S. **, the manager who was assigned to handle my case. Elizabeth informed me that every time I was switching the plan, there were hidden fees, and pretty much switching to the cheaper plan made it even more expensive; that there actually was an early termination fee which was unpaid when I was making all my final payments; that the rest were additional charges, overages, etc., that I should be aware since those were known to the agents I spoke to.

I explained to Ms. ** that if I knew about such high penalty fees for switching the plan, I would never have done it. Why would I want to pay $400 if I was aware if it? I would stay with the $80! Let's look and analyze this; it is not logical! In regards to the early termination fee, I also told her that I was going to pay it as the first agent told me there was the fee of $80-something, but that the second agent I was making the payment with told me there was no fee at this time, therefore how can I know if the second rep is telling me I don't have to pay it? The manager put me on hold for about 20 minutes as she was researching the case. She returned and said she will have to listen to the phone calls and investigate the issue, and whether she gets an approval from the director, she will let me know what she can do. The week passed.

I spoke to Ms. ** again on Friday, and she said they have listened to the phone calls, and I should have been informed about the cancellation fee, changing plan fee, and all the overages accrued during my first call, but she spoke to their director and they are unable to completely reverse it. Therefore, unfortunately, I will have to pay the cancellation fee and some additional fees for a total of $180. She apologized for the misinformation in the calls she listened to, and said she will reverse the $351 if I just pay that $180 today. I was very happy, and even though I still believed I did not deserve to pay for their misrepresentations since I called five times to make sure I paid, that my account was clear, etc. (being overly cautious), I was happy anybody was going to help me.

So I had to call again and be transferred again from rep to rep, telling them that I do not want a credit since I don't have an account with them anymore, and I just need a check. I talked to Ms. ** who apologized and said she will take care of it. The check had not come for a while, so I had to call financial services a month later, and they said not to worry, everything has been approved by the customer service department and the financial services department, and that my check was scheduled to come the next month. The check finally came, with more apologies, and said it was final, stating $180 paid, $351.94 credited back, and $0 owed!

So I had to call again for the ninth time within the last few months over the same issue. I spoke to a very nice rep (a gentleman), and he apologized and said he had to talk to a manager to see what this was about. After about 10 minutes on hold, he returned and said that it was a mistake. He apologized and said his manager already took care of it and it was all taken care of. He also said, "Disregard the letter. It's a mistake; please disregard it." I thanked him for his help, hoping that the confusion and nightmare was already over.

Now, a few months later. on August 9th, I got another collection notice again (like all those that should have been taken care of), again threatening me that I am significantly past due. So I called them again. I spoke to a rep who transferred me to his manager, Jill, who explained that she reversed the decision of the two previous managers and the directors and financial services, and she said that the overages should apply, and that I owe them $160. I told her the whole long story, and said that Elizabeth **, Ms. **, Audrea, and some other managers told me it was taken care of, and that Elizabeth said she listened to the phone calls about the charges that were not mentioned would take place when the reps suggested to me to change the plan to a cheaper one (which actually was more expensive due to hidden penalty fees), but they didn't mention it, as they kept switching back and forth.

I said, "Manager ** and her director listened to the phone calls. Can you please do it as well to verify the truth? It's evidence." Jill said she has no ability to do it because they are already erased. I do not believe it, and even if they are, then she is just taking the side of the rep without any verification, just judgment without any support of evidence? So I asked her if she could talk to the other managers who actually did take the time to listen to the phone calls. She put me on hold for a while, and after she returned, she said Ms. ** doesn't seem to be with the company anymore. So I asked to speak to her director. Jill said she doesn't have any ability to find her either, and that I would have to leave her extension. So in short, Jill informed me she won't listen to the phone calls to research the case, she won't find the other managers that investigated my issue before or the ones who granted my credit. She said it was final that I owed $160.40, and that I need to pay it now.

After all that I went through and all the lies and different accounts told my different reps, and after all those phone calls I made, and after being told by other managers I was given credit, and later telling me it was final, and receiving documentation and the check which I already deposited - after all this, is there any room for any customer service? Does it mean anything to you to care about a customer who has been with you for so many years? And after I was told by your reps that it was taken care of, and the managers from your company ruled in my favor and issued me a check, you are now reversing? She concluded, "So are you going to pay with credit or debit card?"

In conclusion, although I was lied to multiple times, I was told different things by different reps, I received a few different rulings from different managers, and received a refund in my favor, and after the refund, I am getting harassing phone calls to give the refund back. It is so sad that Verizon Wireless cares about a few dollars so much more than about their customers, and for a few dollars, they will put their patrons through so many unpleasant months of constant harassment, which is no fault of the actual customer, but of their own lack of communication and the uninformed structure between employees.

I purchased a phone from Verizon Wireless, the phone stopped working. I called Verizon Wireless and informed them that the phone was not working. They sent me to technical support to see if they could help me. They could not fix the phone so they said they would send me a refurbished phone. I have had the same phone replaced 5 times. Every time, I have to go through the same procedure which means I spend at least an hour on the phone with Verizon while they try to fix the phone. I am now on my 6th phone. When I called customer service, I asked them if they would send me a phone comparable to the one I purchased. I told them it does not help me when they keep sending me a phone that only works for a couple of weeks and then I have to send it back to them.

I spoke with a supervisor named Matthew and he informed me that the only thing that they can do other than me buying a new phone is to keep sending me a refurbished phone until one works. He told me they only honor the manufacturer's warranty. I asked for the number to Samsung and called them to see if there was anything they could do. Samsung said that the phone I have is not under warranty and if I could get the phone that I originally purchased, they would see if they could repair it and if they could not, they would send me a new phone not a refurbished one. I called Verizon Wireless back to see if I could get my original phone back and was told no, that they had no way of knowing where it is.

I don't understand why Samsung said that they would send me a new phone if they could not fix it and Verizon Wireless says that they can only send me a refurbished one. I purchased that phone for my son so he could contact us in case of an emergency. I pay my bill every month for a phone that I only get to use half the month. I don't think it is fair that I have to keep wasting my time on the phone with them time and time again just to get the same result.

We also could not use picture messaging.

Every 6-8 months, all the phones would begin dropping calls or not connecting at all and we would get charged a really high bill for all the 500+ dropped calls because they make us go over our plan minutes. Per customer service, it turned out we were in an "extended network" service area and because of this, they could not tell if they were dropped calls or, (per a service rep) if we were deliberately dropping the calls! We had to send the phones to a relative in the state to take to a Verizon store to update them every 6-8 months to temporarily solve this problem.

The final straw happened in May of 2007 when we moved from Caguas, PR to Bayamon, PR and calls started dropping again. I was in the process of disputing the bill again in June of 2007 when they suspended our account. We were still trying to get the issue resolved when Verizon cancelled our service in July 2007, one month before our contract date was up, and charged us $175 cancellation fee for each of the 5 phones! We also found out that Verizon PR was purchased by Claro and Verizon would not have been able to continue our phone service as of June 2007 anyway. The bill is still in collection and is now $3,345 and has caused us to be turned down for credit on numerous occasions. What can we do to fight this? We sent letters to their headquarters in October 2007 but got no answers and it still went to collection Help!

I ported my number from Verizon Wireless to AT&T on 8/18/10. I already fulfilled my 2 year contract. I called Verizon Wireless to confirm termination of my service on 8/22/10. I was told that porting my phone # automatically terminated my account. However, I will be billed for the entire month of August, even though service is not being provided during that month. I found a similar complaint about Verizon Wireless online (see link below). Apparently Verizon changed the terms of termination in their customer agreement in November 2009.

The change of terms now requires that customers be billed for the entire final month of service, regardless of termination date. These terms are not in the best interest of consumers and are completely unethical. I am very disappointed that there is a general lack of regulation + oversight of cell phone companies. It seems that changes to standard cell phone agreement terms should go through a regulatory review before being enacted. At this point my only recourse is to submit a complaint to a consumer advocacy group online.

I put my phone on vacation for 90 days June 26.2010 a message telling any caller was a phone number where I could be reached. 6 weeks later I found that the message said this number has been disconnected. I called Verizon again and was told it would be taken care of in 72 hrs. I called the fl number 3 days later and it still said the number was disconnected. I called Verizon again and was told it would be done in 24 hours. Finally, Cindy in Tampa fixed the problem the next am as soon as she got to work. I kept asking How can such a large company be so incompetent? She acknowledged that all the orders were in the computer but some one isn't doing their job on a timely basis. I am so tired of Verizon's incompetence.Their bills take months to correct and work orders aren't finished in a timely fashion. No wonder people get so irate at customer servicing corps.

I purchased a Verizon Cosmos cell phone on May 22, 2010 which had a rebate of $50. I submitted the proof of purchase with all the necessary paperwork and box top to Verizon Mail-in-rebate center via US Post Office on June 1,2010. Since that time I have been told that my records did not pass an audit process which no one seems to know what it is. I've gone to great lengths to find out why it did not pass, I went back to the store I purchased the phone at, they did not know, I went to the Main Verizon store in Lancaster, they did not know, I phone the wireless rebate center and they did not know, they only told me that I would need to wait until August 9th, 2010 to find out. This date and has now come and gone and I'm still being told that no one knows anything about my rebate, and I have not received the rebate card from Citi Bank either. This is just such poor customer service. I'd certainly like an answer to this problem like yesterday.

Since alltel merged with Verizon service our reception has been terrible. Dropped calls are a constant event, poor reception, incorrect time on phones that flash different times, several times an hour. Called to get it resolved. Company said we have to track everytime this happens and it has to happen more than six times. We never had a problem with alltel only since they merged or were taken over by Verizon. We have four lines with them and want to switch because of this and they said we would have to pay $200 dollars each for early termination.

What good is a phone that you can only hear every other word of the person you are talking to or the call might get dropped and you are sitting there talking to nobody? What if it was an emergency? I do not think they are providing the service that we are paying for. Therefore we should not be held to any contract. You do not pay a contractor that building you a house if he is only building you half a house, that's just an example, a possibly poor example, but that is an example non the less. We have to stay with this poor service until our contracts are up because we do not have $800 to end our contracts. We did not ask to move to Verizon in the first place. Second, if the service is not good should that not void the contract?

Monthly billing statement, sporadically, includes a $9.99 'Data' billing.' I do have & pay $4.99 for a text messaging plan. My plan does not include use of Internet or access to any 'data' services (that I know of). I have tried to find out how this charge is incurred, but Verizon's customer service is only a computerized system - with no options to answer specific questions. The local vendor rep states this charge comes from some external vendor sending internet/data to my phone, but offers no answers on how I can prevent further incurrences. Charges to cell phone bill for services not on contract/plan & not requested by customer.

I got the service of Verizon through Qwest and the deal that Qwest gave me was totally different from what it really was with Verizon. I had the service for only one month and then I cancelled. Verizon states that I had never given them a payment but I really did and now they state that my balance is $924.57. I asked them for a statement and they sent me on a but it really doesn't state any proof of what I am being charged for and I gave them payments from that monthly charges and I have proofs because they charged it from my Bank account. I need help with this situation.

This is to submit a complaint about an incident my wife and son experienced in your local Verizon store in Moorpark, California (93021). Around 4:30 to 5:00 in the afternoon, my wife went to the store to get the Blackberry she purchased a week ago when my daughter got hers. The rep that took care of her was very rude. He was talking loud at her and was very disrespectful. My wife was raising her arms because she was not responding to his stupid questions. He was only talking down at her when she asked for options. His name was Raul and he made it obvious that he was talking to a Hispanic customer. This rep's tone had a racist attitude.

My wife asked for another rep and also spoke with the rep supervisor but nothing apparently was done by the supervisor about this rude behavior as they went back to their business pretty quick. Me and my family had never been treated this way before and are a very loyal customer who has paid every bill and a lot of money to Verizon. I sent an email requesting for action about the rep's behavior and I got a Customer Service Rep personal apology but no mention of any kind of punishment or how they handle the rep's attitude. I understand that business have to keep things internal but I do not feel that the issue was handled at all, and this rep's action is going unpunished. The rep Raul should be put on notice or fire for this type of behavior.

I went to Verizon to purchase 6 Blackberry Bolds. The sales rep that was helping me at the time of sale was so rude. I simply do not understand why there is a lack of customer service with Verizon. They simply do not feel that they should treat you with respect! I switched my business plans of 40 lines over to AT&T. They are nicer there! Nowadays with the economy, I want to make sure that you get great customer service especially when you pay a lot of money for their product. What they don't understand is that customer makes their paycheck!

I called about data usage on two phones I do not use web on but was pretty much told too bad you push the wrong button you pay for the usage. I did not use the web; just pushed a wrong button and got charged for it. They didn't even credit it but why would they when it's millions of dollars a month. I have been charged the last 3-4 months for something I didn't use. If it has happened to millions of people, they are making a lot of money.

I had to get a new phone because mine was broken. I went to a Verizon store in Fountain Valley and they told me that the store in Huntington beach had the phone I was looking for. I was in need for a phone, I was traveling with my ten-month old to go to my grandma's funeral and I needed a phone. When I went into the HB store, the girl at the counter was rude. I explained my situation and she still was rude and unwilling to help me. She said there was no phone within a sixty-mile radius. She should be fired for how rude she was. So I ended up going back to the Fountain Valley store where the customer service reps helped me order my new phone the next day.

I don't know why this girl was unwilling to help. I had my phone sent to where I was staying. My account is under my dad's name, he gave me permission to get a new phone, but I had to get his verbal permission to activate it. He no longer uses his Verizon line and the customer reps wouldn't call the number to get his permission. As soon as I can, I will no longer use Verizon and tell everyone not to use it.

I purchased a cell phone with Alltel over a year ago and spoke with a gentleman on the phone about purchasing a one year contract. The selected plan was Friends and Family 1000 plus for $69.99 a month plus and addition cost of $7 for extended night starting at 7:00 pm, $22 for second line, unlimited M2M, unlimited PIX-FLIX, and 1000 TXT/PIX-FLIX. The plan was reviewed with customer service representative over the phone prior to purchasing service over the internet. The length of contract was discussed. I had a bad experience about terms, agreement and other issues with another provider that led me to choosing Alltel. Also, when I spoke with the customer service representative, he said that after one year, Friends and Family numbers increase by 1 after about 3 or 4 months.

The complaint started when Verizon purchased Alltel. The switch over was about 4 to 6 months into my contract so I wanted to discontinue service. First, Verizon customer service representative, who eventually is the manager, told me that if I discontinue my service, I will have an early termination fee of $200 because my contract is still in to up until 2011. I have a two year contract. I'm not aware of this when I signed up for 1 year with Alltel. Per understanding with Alltel customer service representative, this phone call to Verizon is due to a response to my previous email contact via my account customer service notice online on August 12 to cancel service.

Per their response, I was to call Verizon to cancel the service. I had the main line on my Alltel account and exported to another carrier on August 12. It was also brought to the customer service representative's attention that the two phones that I have do not work. One doesn't work at all and the other keeps shutting off. Also that I had spoken to a previous Verizon representative about two weeks prior to this conversation on August 16 about phones and the plans Verizon has to offer. It could be possible that an elimination of one of the lines on the Alltel phone and about one year contract.

The Verizon representative said they cannot replace Alltel phones and if they were to send me new phones I would have to get a Verizon plan when the Verizon representative discussed the various types of phone. What kind of phones? Because not all phones they have are considered new. A part of this conversation was because I did not want a two year contract and I didn't want to spend a lot of money to replace the phone or go under a one year contract. We also discussed that Verizon doesn't have the exact same plan as Alltel or that I currently have. My options were to go with less minutes because I did not use as much and lower monthly amount or go with a high monthly payment plan to get something close to what I have with Alltel. The customer service representative said that per the contract, they have it is a 2-year contract and she can send me a copy of the contract but I will have to pay for the discontinued service.

I requested to speak to the manager to try to find some type of resolution. I spoke with the manager, the history and the back ground about the phones and that I did not sign up for a two year contact. The manager's response was that it is a two-year contract and that if I disconnect the service, it will be $200 dollars for each line or a total of $400 because there is a contract for each line and its two hundred dollars per line. That was the first time it was mentioned to me. The manager's options were: They can offer me a lower plan that they have it as cheaper than what I'm paying now or I can upgrade to a higher plan. She also can send me a copy of the contract.

This was discussed a few times about the now $400 dollars and the fact that Verizon cannot offer me what I currently have as far as plan wise and we disagreed on the contract. I requested a copy of that entire conversation she and I had in writing with regards to the offers, terms and conditions and what is available to me and she would not do that. We discussed the notes that she said she was putting on my account. They made an offer and I declined the offer. When I subject to put the full reason that Verizon cannot offer me the plan I currently have, I did not sign up for a two year contract and we disagree on the now $400 termination fee.

She said she would put on the file that I declined the offer that was made and that she or no one else would send to me in writing the offer they made or the terms and conditions that she explain to me on the phone. I asked to speak to someone else and her response was there is no one available to speak with me and she will leave a message with someone to get back in touch with me within the next 24 to 48 hours.

Today, I paid a $400.+ phone/airtime bill! I recently purchased a WAAN device to allow me to use my computer without a home phone or television connection. I had been caregiver for my elderly parent for the past 4 years and all utilities were in his name as it was his home that I lived in as I took care of him. When he recently passed, all utilities in his name were turned off as part of the estate planning. Not having a job outside of the home I could not afford to have these utilities (other than the basics) left on and so went without internet for over a month until I was finally able to return to work.

I purchased the WAAN devise with my first paycheck as I was not sure how long I would be in the area (part of my employment was with the understanding that I would be relocating within the very near future) and felt it would be more productive to purchase this devise rather than paying to have to terminate a contract for phone/internet/satellite, and paying the ensuing fees. Boy! Was I wrong! I purchased a 5 GB WAAN devise believing that I would have a lot of room to be able to use my computer. A vast majority of the fees were due to overage of the 5 GB's without even knowing it until I received the bill!

I religiously checked my usage every time I turned on the computer and had no idea that I had gone over because they show the usage in MB's and I foolishly thought that when it reached GB's that I would see it on the usage block. But, no, they keep it at Megabytes and do not even warn you when you are even getting close to Gigabytes! I personally feel it is a really ** way to get over on those of use who are not the most computer literate.

My only option now is to either do without my computer or try and find a decently priced package deal and continue to pay for a WAAN device that I feel that I can barely use for the price I pay. I now must decide as to whether to pay for a device that I need to use very minimally as well as try to find a package deal that I can afford and hope it is one that can be transferred to a new location, or just do with out all forms of entertainment and news.

I had cancelled their service a long time ago and they sent me to collection in the amount of $800.00 which is outrageous! When I called the collection agency and asked them how it got to be so much, they told me they didn't know. When I contacted Verizon, they couldn't give me the information because they don't have it. It is unjust and unlawful for them to do this. They need to remove me from the collection agency!

I started a new cell service contract in March 2010. I couldn't keep up with the bill so they terminated the service. Okay. When I went in to pay the back fees, the first store on Washington told me to go to corporate which is on Durand Ave It took all three of the associates to look at the record and attempted to tell me what to do and gave me the amount I owed. I stated that I would be back with the back due amount and that the service would be restored. I came back with the amount and paid them. After I asked him, the manager stated that the service would be restored in an hour and told me that he would be right back. He walked pass me 3 or 4 times in 15-20 minutes. I left once. I realized I was being ignored.

The cell phone situation is a racket in America. The phones are of low quality and the fees are ridiculous. The following morning, I called the customer service and I was transferred 3 times before someone had the guts to ask for $150 for security before they would restore the service. I am not upset that they decided not to restore the service. It is the fact, that they didn't have to lie about the matter and that they need to train all of their associates to tell the same story. Each associate told a different story. They acted clueless.

As a consumer, I want to work with associates that are knowledgeable in all aspects. It resulted in Verizon sending this to collection. I have not been sent to collection before. I stated to them from the beginning that I need the plan to fit within a financial limit. The bill resulted in being an extra $40-50 per month. I couldn't keep up with it. It seems to me with all the different cell phones companies and different models of cell phones, they would make the phones better quality and be a bit more upfront with the consumer.

I purchased a Verizon LG and began using Verizon about 1.5 years ago and have regretted that decision ever since. The phone continues to plague me an inaccurate touch pad, a poor locking system, and poor call quality. Verizon's website is a maze which makes it difficult to get help and information. When I talk with representatives, they plead "unable to help you further" due to company policy. One representative told me that the problems I was having with my phone were impossible, and recently, a representative told me, "Yes, we've had lots of calls about the phone you have." Verizon can rest assured that I will no longer be a cell phone customer when my current contract expires.

I have received charges which Verizon refuses to correct for 1.5 years, but I am unable to identify a total due to their misleading billing system.

I bought a phone with a $50 rebate and I said I do not have time to mail in any kind of paperwork. I work 40 hours a week, plus take care of family member and just do not have time. That is why I do everything either online or on the phone. The rebate center now says they couldn't look up my information on my account to get some other information in order to process the rebate and I am not going to just sit back and take that. Do companies even believe in customer service anymore not with this attitude?

We upgraded our cell phones in Jan. 2010. I have had problem with it. My husband took it into Jess Ranch Apple Valley, CA store where we purchased our phone. They reprogrammed the phone. And they told us that if we continued having problem, to bring it back in and they would replace it. On 8/9/10, my husband went back to the same store and told them we were having the same problem. The store manager was very rude and told my husband, "No, we can't replace the phone because we can't repeat the problem."

So, I called the 800 number and the support team helped me. They told me they would replace my phone and the manager at the store should have done so. My husband and I always receive great customer service from Verizon Company until yesterday, 8/9/10. My husband told the manager they may lose us as long standing customers because the way they handled this matter. We feel poor customer service from one of Verizon store managers should not go unnoticed. Thank you for your time.

With the onset of the recession, I became unemployed for a few months. All of my creditors worked with me during that time and now that I'm gainfully employed, I have updated my monthly bills. Verizon on the other hand did not work with me at all. Even though, at the time of unemployment, I spoke with Verizon numerous times indicating I will be fully employed in a few months, they still cancelled my cell phone and sent my bill to collections. This action by them has damaged my credit report.

I have tried several times to contact them to indicate I will pay the past few months and let's simply resume the contract. Each of these attempts were met with very bad customer service. I was put on hold for very long periods of time, connected to departments that had no idea what was going on, etc. I have resulted to using the pay as you go with Verizon. This to has been met with horrible customer service, to the point I am now switching cell phone providers. Verizon will lure you in with deals and promises, but once in your that door and in that contract, you receive the worst customer service possible. If you call regarding making a payment, your immediately directed to a live agent. You call for anything else your on hold forever! This has been incredibly frustrating which has lead me to give up. This has damaged my credit report, even though I told Verizon I would pay for the past due months and to continue with the contract.

I have a medically documented disability caused by brain injury. I signed up with Verizon. But at the time, there was no cable in my neighborhood so I ended up with Direct TV. My condition worsened and I had to relocate to a place closer to where I can get care and help. I called Verizon to transfer service. After they signed me up, I was told I had to call another number to cancel TV and yet a third number to cancel internet. When I called TV, they told me I had to pay an additional $180 early termination fee. I feel I was misled by Verizon at the beginning and end. I asked for a copy of my signed contact and they could not provide it. They said I signed it when it was installed. I believe this is deceptive and unfair. Stay away from Verizon and Direct TV. I and my caregiver spent three days on this as a consequence of this and being disconnected on at least six occasions. My medical condition has resulted in me having my house which I can't sell, a hefty rent per month, and on top of that, a loss of money to a deceptive vendor.

I am a long time customer with Verizon Wireless who purchase 3 cell phones in upgrades in February 2010. I currently have 4 cell phones on the plan. After 1 month, my cell phone start acting weird. The voicemail would say 2 messages when I had 0 or 15 messages. The phone would randomly call people on my contact list. The phone would die after fully charged without being used. I call the 1- 800 number and they instructed me to take it to a store because I would like to change brand of phone and pay the difference between the 2 phones if any.

For the last 3 months I spoke to about 10 people from 1 store to another and online. I was told that Verizon would not grant me permission as a consumer to change the faulty cell phone from LG brand to another brand. I would have to purchase a new phone at regular price. As a consumer, I have all right to choose another product and pay the difference between the 2 products if the old product is faulty or a lemon.

I recently went to Verizon to upgrade my cellphone as my contract was due to renew. I chose a phone and was told that Verizon now charges a $10/month data fee, over and beyond the regular monthly charges, applicable to all phones except their very cheapest flip phones. I told the sales person that I do not want nor need a "data" plan (which includes the ability to go online and to get emails to your phone). The sales person told me that regardless of whether I need or want it, I must pay for it if I want the phone I want. Since I do not want a flip phone, I have to pay this fee on a monthly basis. By the way, it is not an unlimited data plan. If you go over the allotted usage, you are charged heavily for this too. There is something wrong with a company forcing its customers to buy services that the customer does not want.

I purchased an upgrade to my Verizon Account in March, 2009 and ordered a Blackberry Curve. I was repeatedly told that the caller could not hear me on the other line. I brought this back to the Verizon store in my neighborhood, and after confirming that this was the case, another phone was ordered. The same event occurred each time a phone was ordered. I reached phone number five, each having defective microphones. This phone is used for business. As a geriatric care manager, it is critical to be available and enable clear, crucial information. I would need to return calls from a land-line with each Blackberry Curve.

Finally, in disgust, I phoned customer service on 8//10 and spoke with Nicholas. I relayed each event and my dissatisfaction with receiving another defective phone. On this date, Nicholas offered me a choice of a Blackberry Bold or an Android. After careful explanation and consideration, we decided to order the Blackberry Bold. This was received in two parts on 8/04/10. I brought this to my local Verizon outlet in order for them to transfer the data onto the new phone. Upon careful inspection, Verizon failed to included the back cover to this instrument. I phoned customer service and requested to speak with the supervisor. While quite pleasant, he was unable to address the repeated inconvenience and inability to resolve the problems to me of this 'upgrade'. Michael said that he could credit my account for the purchase of a part which I could research. This is not an acceptable way to do business.

I cannot get service at my new place of employment. I am at work more than I am at home where service is also limited. I want to cancel my service because I cannot get reception to even use the phone.

I have been a Verizon customer for a number of years. Today, my service was interrupted for allegedly not making a payment on the bill since April 2010. I explained that a payment had been made in July 2010 and Verizon could not find the payment. I checked with my bank and the representative confirmed that Verizon debited my checking account in the amount of $250.00. Despite now acknowledging that payment was made, the service was not restored. I spent about two hours trying to resolve this matter and service was never restored.

I have been inconvenienced by the actions of Verizon. My service was interrupted as a payment had been misapplied. Today, I have spoken to seven or eight different people and at this time, my service has not been restored. This company should be investigated and fined for misrepresentations made to customers about services to be provided, costs and consistent overcharging. Furthermore, the practice of switching the customer to a number of different customer service representatives allegedly, to resolve the matter seems to be a practice employed to exhaust the customer. I signed on for a package deal with three services for $99.00. I am consistently charged anywhere from $167.00 to $200.00 plus.

Verizon scheduled a visit at my premises to repair a bad connection. I need to stay home the day of the visit. The technician didn't show up. I rescheduled, but again it was a no show. I rescheduled a third (3rd) time; and you guessed right, again it was a no show. Finally, after calling all the telephone numbers available, I rescheduled a fourth time (4th). On 8/5/10, a nice gentleman showed up. After checking the line, he said that the problem is with the outside wiring that he couldn't fix. He would immediately update the problem ticket with the new info, and someone will contact me within two hours (this was at 11:15 am).

Of course, you guessed right that no one contacted me. So, at 2:00 pm I called. After being on the line for a while, I was told that I would be called back. At 4:38 pm, I was still waiting, so I called again. I probably reached one of the call centers in Asia. And guess what I was told, "A technician is on his way and is still scheduled to arrive today before 2:00 pm! I made sure 3 times that I got it right. So, I replied, "Ms., do you know that in my area it is already 4:38 pm!" Her reply was, "This is what I have on my system."

And she was nice enough to offer that I can call other numbers. By the way, I need this service repaired as an emergency. My father has a dementia condition after a stroke and my mother has brain seizures after a brain tumor removal with diabetes. Staying home from work for 4 days, I believe it is not a pleasure. I was unable to monitor my parents. I spent $10K on special monitoring equipment. This caused tremendous stress to the whole family and unspeakable suffering to the elderly parents, not mentioning the time lost from work without being able to monitor online.

Verizon Wireless will not return $427.18 owed to me. I was erroneously auto-charged $857.09 on 7/28. The correct charge should've been $427.18. I requested a refund of $429.90 on 7/30; Verizon's rep submitted the request for approval with an incorrect amount. That request was denied because of the rep's inability to type the correct amount. I was not informed of this denial. I had to call again on 8/2 to ask for an update, and again ask for Verizon's rep Briana to re-submit the refund. I also asked Briana to have her direct or another supervisor call me back to discuss the issue and to see if the issue could be escalated due to the large amount of money. She said I would receive a call within 24 hours, what a surprise, no call back.

I call again this morning and get to speak to the very unhelpful Kristy. Her response is to wait for Briana's supervisor to call me back (should be today or tomorrow) and that she is not able to contact other call centers directly, and is only able to email general addresses per each call center to ask for updates. She also let me know that emails sent to other call centers are not responded to immediately as people are walking around and not always at their desk. I asked to speak with Kristy's supervisor, she said they are not available and hasn't seen one around for a while - Nice response. I have not heard back from anyone at Verizon Wireless. I need my money back. At this point I'm starting to wonder if I will ever get my money back. I know the economy is tough right now, but I don't think it justifies large corporations having the right to (1) steal money from their customers and (2) not return money in a timely manner when the customer requests those be returned. Is there anyone that can help me with this issue?

They have a deceptive advertising for triple play' and deceptive print out of order summary for pricing. The promises made by their different representatives were not kept. We had a loss of business for 3 weeks because Verizon did not know how to port my previous telephone number despite my giving authorization 3 times. The first time the authorization was taped was at the store on Bethesda Avenue on June 09, 2010. After many calls and other taped authorizations to port, a technician was sent on July 23 and told me that he did not have to come. He just had to call and was sorry that should easily have been taken care of by anyone at the company. My prior provider StarPower was not contacted during these 3 weeks.

Not only the promises made to compensate me were not kept but the bill reflects much higher charges than promised by various advertisements in press and received by mail. The billing customer representative basically said that I just had to pay. Another item that surprised me in the bill was charges for international call. The charges were for $3.43 a minute without international plan and not $1.10 as stated by Greg **** in Bethesda store or $1.49 as stated on Verizon's site. The loss of business for 3 weeks as a customer was not able to reach me. The bill was much higher than promised by ads and representatives. I will be out of town after August 24.

I live in PA, on vacation in Ocean City, Maryland. My cellphone broke, went to Verizon Wireless store, and my phone was replaced with Droid Aly, because the Droid that we had, was not available. The salesperson said that if we did not like phone, we could return at a local Verizon store in our hometown. We Went to a Verizon store in our hometown, and was told they would not honor the deal, as they were a Corporate Verizon Wireless, and new phone was purchased through Verizon Wireless retailer.

I called Verizon Wireless, and verified above transaction. I attempted to contact Ocean City, MD location, but no one answered. We were advised that we would have 30 days to return the phone for replacement, at a store in Exton, PA Verizon Wireless. Went to Exton store yesterday, and we were told that we would have to pay a $50.00 restocking fee, in addition to additional fees for the new phone.

Verizon Wireless Corporate stores do not recognize Verizon Wireless Retail stores, yet no information is provided to the customer regarding this agreement. No information is provided at any location, to differentiate between corporate, and retail stores. Spoke with John, a supervisor of Verizon Wireless, on the telephone today, and he told me there is nothing that can be done. They do not honor what Verizon retail stores do. Now, we are being told that in addition to fees already paid, I will have to pay an additional $50.00 restocking fee, plus $69.99 + fees to get the original cell phone we had replaced.

My kids wanted the latest phones, so we went down to the local Best Buy and looked them over. The Verizon phones looked great, but the monthly cost of getting all the service features, text, Internet, more minutes, etc, was too high - about $300 a month. So the Best Buy sales rep said that Sprint had a great deal which would give me what I wanted for $200 a month. Wow! How could I turn that down?

So we got the phones and started the service with new numbers because I was concerned about Sprint coverage. I kept the old Verizon account going just in case I had to take advantage of the 30-day return policy that Sprint offered. After about two weeks, I saw no difference in the service from Verizon to Sprint, so I decided to "port over," as it is called. I ported over two of the Verizon phone numbers, but the kids and wife wanted to keep their new numbers. The Best Buy sales rep said that when I ported over the master number (my phone), it would stop the Verizon account.

Well, later, I got an email bill from Verizon saying that I needed to pay for service on the three remaining phones. I called up to see why they did not stop the service when I switched, and they said they did not know that I intended to cancel the account. I said that I understood, and that I had switched to Sprint and would like to cancel the account. They asked for my password and I did not remember it since I do not use it. They said that we would have to go to a dealer store to do the changeover. So we went back to Best Buy and got the sales rep to try to do that for us. He called up Verizon and found that he could not do that and we would have to go to a Verizon store to do it.

So my wife went down to a Verizon store, and the guy she talked to said he was new and did not know how to do that. But he gave her a phone number to call to take care of it. This was the same 800 number, apparently, that we called in the first place. So she got on the phone and made it clear to the agent that we wanted to close the account. She left the call with the understanding that she had closed the account.

So another month goes by, and lo and behold, another bill shows up. My wife called them up and had no luck getting the agent to understand that we had switched the account and had requested that it be closed. So I called up and talked to the agent expressing my frustration with what should have been a simple transaction. He said that he will take care of it, and put me on hold. After a few minutes, I got cut off, so I called back and got another agent, and she said that she cannot connect me with the previous agent, so I have to go over the whole sequence again, explaining to the new girl the problem. She said that there was no note in their computer saying that I had asked to cancel the other phones. Needless to say, I am getting frustrated. I asked her to please cancel the service and stop billing me for phone service that I turned off two months ago, and refund any over-billing I may have paid. She said that she cannot do that, and that she will connect me to a supervisor, which will take 40 minutes. I said I had an appointment for dinner, and could she have the supervisor call me instead? Of course, the answer was no.

So I cancelled my dinner and waited for the supervisor. When the supervisor came on, she did not know any of the details, so I once again explained what had happened. She said that the numbers were ported over on May 29. I asked why they did not stop the account then. She said it was because they did not assume that I wanted to switch all lines. Okay. So I asked why when I called the previous time and told them I switched the account, that that did not stop the billing. The agent looks up our account and says that we did not request shutting off the three phones. I asked what closing the account means, and she says that if I do not specifically state that I want the phones shut off, they will not assume it, and they will not ask if that is what I meant.

Now I see the scam. They play legalese games. I told her that this was unfair and that I did nothing wrong, and that I should not get billed for the two months that I did not use the old phone numbers. She was very well-trained in handling this situation. She kept talking about the lack of specific phone indication, and when I tried to speak, she would just talk over me. This was probably meant to cause the customer to get angry so she could hang up. A few times, she let up for a moment, and when I tried to ask a question, she would start her tirade again, walking all over me. I would wait for a break and start to speak, and again, she would overrun my question. I said that it was unfair of her to keep walking over my questions, and she said that she had not finished. I assume she had to catch her breath, thus the pause, but in each case, she merely was repeating what she said in the previous portion. She even put me on hold for ten seconds after I attempted to ask a question, and I would not let her step on me while she was reading me the riot act.

Then she started asking me if I wanted her to close the account right now. Boy, she catches on quick. So I say yes, if that is the only thing I can do at the moment. Then I get the question in: "So if your people did not hear me specifically say to turn off those three phones, they will not ask if that is what I meant, and they will not assume that they have to do it even if I did say that I was switching to Sprint?" And she said yes. Then she tells me that she will shut off the phone, but I am going to have to pay through the next billing cycle next month. I should have gone ballistic, but I didn't. So I am going to have to pay for three months of service on three phones that I did not use because they have set up their system to punish anyone that leaves their plan.

Fifth, I am going to cancel my Verizon landline and Internet. The Verizon supervisor had trouble hearing my righteous and fair position. Verizon, can you hear me now?

A lot has erupted with this company and the way they are making me pay a $4,320.00 phone bill that was not even on my side of the line on the account manager's and so I have at a max, 8 months to pay off $4,320! This is absolutely ridiculous!!! I went to a lot of phone companies and all of the representatives there have said that my phone bill is the highest phone bill they have ever even seen!!! I am 19 years of age, without a job and the money that they will be taking from me is my money, which I need to live and survive!

Please, can you guys please help me somehow with this awful, horrible situation?? The girl who I let use my other line, totally misused it and had said that she had called to fix it but nothing ever happened. She said that she cannot pay for it now so I am the one stuck on having to pay for her stuff that she messed up big time. And if they want me to pay it off, I can do so because I really don't want to sue anyone here. So I will pay it off myself, but 8 months to pay it off is just not right!!! They need to give me at least a year to pay all that off!!! Like seriously, so far, there is absolutely no justice here and I pray that this issue will be resolved soon!!!!

We canceled our phone service approximately on 03/01/2010. We explained that we would need to make payments since my wife was laid off on 02/2010. The CSR (Customer Service Rep.) said that should not be a problem, not once did anyone tell us that we need to contact Verizon to set up payment arrangements. We have been making payments every month since. On June 22, 2010, a collections notice from EOS CCA, Longwater Drive, Norwell, MA 02061, was sent to my parents' address. We have not lived there since 1992. We wrote on the notice "Wrong Address, Does Not Live Here" and returned. Not once did this company send anything to the "Correct Billing Address of Waldorf, MD 20601.

We continued to receive an invoice from Verizon. On 07/27/2010, my parents received another collection notice. We contacted Verizon to complain and we're treated horribly. The Verizon CSR was rude and argued with my wife upsetting her and making her yell. Final result was to contact EOS CCA. We contacted EOS CCA and it was worse, they refused to change the address. We hung up and contacted Verizon yet again asking for a supervisor. We're given to Mr. W.'s name. We yet again explained our problem, without any notice, we were transferred to EOS CCA. We spoke to Tracy who was also rude. She took our information. We are still not sure if the addresses will be changed. It is very embarrassing to receive these notices at our parent's address since this is the only mail received there. We are afraid this will have a negative effect on Michael's credit report.

I purchased four $50 prepaid refill cards at Von's to pay my phone bill with. When I got to my car, I realized that I had purchased the wrong cards. I have a contract account, not a prepaid. I walked back into Von's and they have a no-return policy on all gift cards. I went to a Verizon Wireless district store in Aliso Viejo. After being there for nearly two hours, they handed the cards back to me and said sorry. I then called Verizon's customer support and their solution, "sell them on eBay". They won't refund them and they said they can't be transferred to my contract account. It has been a very frustrating experience, to say the least.

We had purchased our new cell phones through Altell, in March we started to have trouble with reception and dropped calls we called Altell and they told us that they merged with Verizon and we would have to contact them for help instead. After repeated calls, not less than five and visits to the Verizon store we have gotten now where, at one point they offered to not charge us for a new two year contract but we would have to purchase two new phone even though we had only had our Altell phones for a couple of months.

When I called again today they said that they could see that we were in an area that has no coverage but they were going to have there technical dept. call us and let us know what they have decided to do with us. And at this point in time there is nothing more that they can help us with. Its not fair they changed there terms, we haven't changed ours. We are still forced to pay $160 per month whether we have service or not. How can that work?

I lost my phone on 7/22. On 7/23, I called to have my phone suspended. The same day my husband and I went to Verizon store Leominster MA, Orchard hills. I didn't want to use the insurance because the phone I had was crap and Verizon already had to replace it so I wanted to upgrade to a push to talk.

We signed in and a tech support person talk to us. They said we needed to talk to a sales rep. He said, he put us at the top of the list because we had already been waiting. Well, an hour and half later we finally got to see a sales rep. We told him which phones we wanted. We were buying two. As we were switching to push to talk. The rep said, "Sorry we don't have those phones in stock and it will take about 5 days to get them." I said you have to be kidding, we just waited an hour and half and you don't have them.

Okay, what do you have that's comparable. "Nothing," he said. I said, "Okay, I have to leave I have an apt. at 6 pm and it's an hour drive from here and its now 4:45 and real snide he said sorry to waste your time. And I walked off as I was walking off, he said, "**". And I turned and said I can't believe you would say that to a customer.

He was sitting at his computer and said, "Say what ma'am. I left.. Well, we went home and forwarded our home phone to my husband's cell phone. As I work in the Health Care business and I have a brother on dialysis and my husband is a safety personnel and we need to be reached 24/7. Well, the sales rep turned my husband's phone off and turned the lost phone back on.

We didn't know this for about 4 hours until our youngest daughter contacted our oldest daughter whom we were with and said she couldn't reach us and was locked out of the house in the pouring rain with the little ones. Our two grandchildren. We came immediately home. We also had a job call for my husband that he never received which he needed to give an answer to asap . He lost the contract worth 3 thousand dollars..

We contacted Verizon via phone, spoke with a rep and asked for a manager. They would give me a 50-dollar discount on a new phone but would off no type of rebate to my husband. They shut his phone off and he lost a 3 thousand dollar job. My daughter and 2 grandchildren were locked out of the house for 2 hours in the rain and brother on dialysis tried to reach me. And I'm telling you this, representative shut his phone off on purpose!

Please help me to resolve this. Verizon breached the contract by shutting his phone off without our consent. And yes our bill is current, we own nothing, we own nothing. We have been long time customers. This is just wrong.

We upgraded our plan from Alltel to Verizon plan two months ago. At that time, we added two droid phones for my son and husband to our line. I already had a smartphone. Representative said it would be an additional $20 a phone per month to add them to my smartphone plan. The rep told me I was eligible for an upgrade. I stated I did not want to upgrade my phone at this time. The rep said that was fine and I could do it later.

I got the phones and they are great. I got the bill, it is for $500. Normal bill is about $250 but with an additional $85 in equipment that would only be $350 max. I looked to see what happened on the bill and noticed they had charged me for two separate plans. She stated I had two types of phones and until the Blackberry (my phone) was on the same kind of phone that the droids were on (a Verizon plan and not an Alltel plan) then I would owe for two plans. They never told me that in the beginning. So in order to resolve plan, I had to order new Verizon phone, a Blackberry.

I got the phone and I cannot get any reception whatsoever in our 80 acre farm that we previously had great reception with Alltel. I call and complain numerous times about bill not being credited for $150 and lack of service. Repeatedly, I tried to talk to customer service but literally no signal anywhere on this phone. It gets so hot in your hand, you cannot hold on to it. Getting no where, they send in a ticket to get it "looked into" and nothing gets resolved except they note we have "marginal service" in our area. Really? So they tell me it must be my phone, I gave $130 for this new phone and now they want to send me out a warrantied refurbished phone free of charge! Because my phone must be bad, I have not even had the phone for 30 days yet and I am getting someone else's reject.

So I get new bill, now owe over $700 with this month's charges. They did not take off previous extra bill, they show they did on this month. However, it gave me a past due amount from last month since they did not credit me last month. I have to pay amount in full before they will help me this month and send me a refurbished phone. Not a lot you can do now as 30 days is up and will have to pay early termination fee for a service that isn't worth referring anyone to. Horrible, absolutely horrible.

I literally cannot talk to anyone as it shows roaming and no signal all the time and at all areas. So basically, I am getting ripped $300 a month for a worthless phone that has no signal on it and I cannot even talk on it. The good thing is, I will never go over my minutes because I only get to talk about 3 minutes before it drops my call, that is when I have my head turned just right that is. Worst mistake ever changing to Verizon from Alltel. I will wait until my plan is up and will buy a track phone.

LG enV3 cellphone problems--I own two and both are junk. Verizon refuses to sell me a new phone since I will not take a certified pre-owned junk phone from them again. We are going on numerous replacement phones.

Verizon's online payment drained my back account by multiple unauthorized debits. I disputed the charges with my bank and the bank returned all my funds. Verizon credited my account as well a few days later. They charged me for the excess money that was returned to me. I asked for an explanation of my bill and I asked for separate bills, one for my services and one for the overpayment. They claimed they could not do that and they said once I paid what they requested my account would return to normal. Now I am being charged an outrageous amount and no Verizon representative can give me an answer. I have spoken to over 25 Verizon representatives and no one will help me. I have been transferred time and time again and this is no solution.

Verizon wireless has breached contract. Verizon refuses to make good on promises made over the phone and for monthly charges being higher than agreed. Verizon has a lack of integrity and there is no way we can mediate problems as agreed on contract because they have been unwilling . Managers and supervisors do not exist, for we are on hold for over 1 hr at times to see if anyone cares to take care of their customers.

My complaint is with Verizon technical support. I have been having a problem with sending and receiving multiple text messages for one sent out or received. For every one I send out or receive, I am charged for 8 text messages for that one. This has been going on for a year and a half with no resolution. I have called and discussed this issue with technical support and have been in Verizon stores twice with this complaint.

It seems my messages are tied into a contact list that is going to the warranty center, minimum payment. Balance numbers and for what reason? I also want this contact list removed. I did not make up this contact list. I want some suggestions in how to handle this situation. I have been patient in trying to get this situation resolved.

I am writing to express my continuing dissatisfaction with your company's service on my Verizon Wireless Account (919-270-6131). As I write this on July 19th, I have yet to receive the replacement phone for my 4 other replacement phones to replace my original defective phone. I don't understand why I have paid insurance each month on my phone to receive only broken/defective phones, not re-furbished/manufactured like new phones from Verizon Wireless. This follows right on the heels of an International Data/Phone coverage issue as well. I rely on this smart-phone heavily for my work as an IT Manager and no longer feel confidence with your company to deliver satisfactory equipment.

The past 45 days working on these two issues with Verizon Wireless has placed me in a very difficult position and I no longer believe in the services your company can provide me with. I still have not spoken with someone from your Management team to assist me, even though I have requested and made several attempts to do so. No one has responded to me as of yet. So I have written this letter in hopes that other future customers will not experience or be treated in the manner that I have been.

On April 27, 2010, I contacted Verizon Wireless to set-up an International Data/Phone coverage plan for my HTC Touch Pro II phone from April 30th to May 15th. On June 12th, I received a bill for $7020.33 for international roaming charges. I have had to make several phone calls and spent a total of 15 hours on the phone with Verizon Wireless Customer Service in order to get the credit issued and resolved for a mistake made by one of your employees. I also spent an additional 3 hours checking online to see if my phone bill issue had been resolved between 6/12-6/28/10 when this issue was resolved.

On 6/25/10, my HTC Touch Pro II malfunctioned, so I went to a local Wireless store on 4421 Six Forks Road Ste 121 in Raleigh NC 27609,where they informed me they had to order the phone for me since they do not carry this phone in the store. Because this was on a Friday, I would not receive the phone until Monday. I explained to the Sales Rep, that "this phone is my only phone and I asked if they had a temporary phone to use while waiting for the re-furbished phone to arrive". They said, "Verizon does not provide a phone for this." So I had to go home and fortunately was able to locate my old Motorola Razor phone which I then had to spend time an additional 45 minutes with a Tech to activate the Motorola Razor.

On Monday 6/28/10 while checking my account online to see if the previous International credit issue was resolved, I noticed I was being charged with roaming data on my Motorola Razor. I then had to call up Customer Service to resolve/straighten this issue out as well, this was another 45 minute phone call where it was explained to me that even though I had an unlimited Data Plan on my HTC Touch Pro II, it didn't automatically carry over to the Razor since the Razor is not a smart-phone.

I would think your Techs would know what services I currently have and then apply that to my current phone that was being activated. But on 6/25/10, the Tech I spoke with never asked or mentioned that I needed to set up an internet data plan with my Motorola Razor. If I had not been online following up the previous issue, I would not have caught this error until much later down the road.

On Tuesday 6/29/10, I received the refurbished HTC Touch Pro II to discover the screen was badly scratched. I again called Customer Service and spoke with a rep in California (named Ahmed); I reside in North Carolina. First he offered me a new HTC TouchPro II at a discounted price, which I declined. He then told me he could have a phone shipped out FedEx priority overnight so I would have it on Wednesday. He would also apply a 10% discount for 6 months billing because of my aggravations. I also asked him to speak with a supervising manager to discuss my frustrations with Verizon Wireless. He informed me they were all in a meeting and that someone would get back with me on Wednesday 6/30/10. This was again a 60 minute conversation on the phone.

On 6/30/10 around 2pm in the afternoon Raleigh, NC time I still had not heard anything from a Service Manager concerning my issues and had not received my replacement phone for my scratched replacement phone. I called up Customer Service to check on the status of my order to discover my phone was not being sent FedEx Priority Overnight as stated by your Rep Ahmed on 6/29/10 but regular 2nd day Fed Ex Delivery. Again I asked to speak with a Customer Service Manager and was informed they were in meetings and someone would get back to me. This Customer Service Rep offered me an additional 250 free minutes to my plan, which doesn't really help me because I do not even use the current amount that I am already paying for, so there is no benefit toward me by having this applied to my account.

On Thursday, 7/1/10, I received the replacement phone for my scratched replacement phone, I went through the process of activating the phone as per the instructions sent to me with the phone. This phone upon activation would only power cycle on and off. I spent 30 minutes with a customer service rep before she moved me up to a Service Manager finally to discuss my situation with her. I went over with her my frustrations and dissatisfaction with Verizon Wireless services. She also told me she would follow up with me on Friday to see the status of where I was at with my current situation and what else could be done to compensate all the time I have been spending trying to resolve all these blunders by Verizon Wireless. I never received a follow up phone call from her on Friday. This was an additional 60 minute conversation with the Service Manager.

Before getting off the phone, she put me in contact with a Service Tech Buddy. I then spoke with him for an additional 45 minutes attempting to activate the phone and to stop the power cycling of the phone to on/off before I could do anything else. We could not get it to work. I then had to drive home and plug the phone in with my power adaptor. In the meantime, he sent me a set of instructions via email to attempt reprogramming the phone to fix the issue.

When I got home, I followed his instructions without any success. I am an IT Systems Administrator and pretty adept technology wise. The instructions Buddy sent were very clear and explicit, but they did not fix the issue. So I went back to my local Verizon Wireless store on 4421 Six Forks Road Ste 121 in Raleigh NC 27609, where I was treated very unprofessionally by the staff there. The first person I spoke with for about 30 minutes explaining my issue listened to me, then told me that since I had spoken with Tech Support over the phone, that they couldn't do anything for me and that I needed to call them. I informed him that was great but I didn't have a land line to call from.

He then took me to a phone in the middle of the store and proceeded to call your Customer Service line. I spent another 30 minutes on the phone before she escalated me back to Tech Support. Once I finally got hold of tech support I had to spend 30 minutes with her going over the steps Buddy had sent without success. I asked her if I could get a replacement phone with similar model/features that I had on my current HTC Touch Pro II at the store instead of another refurbished phone replacement. She told me I would need to take it up with the store because she could did not have authority to do this.

So I went back to the Sales Rep to discuss this with him and he was very rude to me. I asked to speak with his Manager, where I was told the Manager had left for the day. He then went to the back of the store and came back with a Senior Sales Rep to assist me. I spent an hour and half going over my situation with what just transpired with Verizon Wireless and my current phone over the past couple of days. He told me there was another HTC phone that I could replace my current phone with and I went over and took a look at it. I proceeded to check this phone out for about 5 minutes and went back to the counter to discuss it with him, only to discover he was working with another customer.

Instead of telling that customer he was and had been working on a situation with me, he proceeded to work with that customer, while I stood there for the next 30 minutes. When he was done with them, he turned to me and said, "Oh, you're still here? " I have never felt so insulted. I quickly told him to order another re-furbished phone which was a 20 minute conversation. In total I spent nearly 4 hours of my life at the Verizon Store to be run around only to have to re-order a refurbished phone from Verizon Wireless Online.

On July 6th I received a phone call from Kelly, from Win-back Department. I had another 45 minute conversation explaining why I was no longer a Verizon Wireless customer because of rude treatment and no customer service satisfaction.

On July 19th I was promptly billed $135 for early termination of services, which I feel I have no obligation to pay because of your poor customer service, and rude treatment. I spoke with a person who claimed to be a Service Manager. But she informed me that she could do nothing more for me because, I had terminated my contract.

To sum up, I have been a loyal customer of Verizon for over 10 years and have never been so badly treated anywhere in my experience. I have spent over 45 hours of my time attempting to resolve issues/mistakes made by Verizon Wireless on my account without any attempt by your company to compensate or reassure me for my frustrations and time spent in the past 45 days. Both your phone Customer Service and Verizon Store Service is very lacking when it comes to professionally resolving an issue. I believe the actions of your company's personnel nullify any contractual obligations I have with Verizon Wireless.

My Droid phone which I have only had since December 2009 stopped working the first week of June. I have tried calling and I was told to just call Assurion which is the insurance carrier for Verizon. I called Assurion and apparently I cannot get another Droid to replace the one I have because Verizon have stopped making for them. They now make a Droid X. Instead of sending me that phone which retails for only $10.00 more than what I paid for the Droid, they want to send me a phone that costs only $200.00 where my Droid costs $500.00!

Which is nothing like the Droid! I have paid for insurance since day one each month and I am entitled to a replacement of my only 6-month old phone. I paid a lot of money for it and I am still paying a monthly fee even though I have not gotten a replacement! Assurion told me to call Verizon and Verizon is telling me that there is nothing they can do! This is ridiculous! I want a Droid phone or a Droid X and if Verizon can not make good on the insurance claims then they need to find a different insurance office to work with that can or give me a replacement themselves!

On July 14, I found my phone had been disconnected. I called Verizon to check the problem. I was told that my account had been switched to another phone and that the number had been changed. Also, $250 air time had been added to the account and charged to my credit card Verizon had on file. I had made no changes and informed Verizon of such. They insisted that I must have given my security codes and answers out which was not so. After being transferred around to a number of different departments and representatives, I was continually told they could do nothing and I would have to take it up with my card holder.

Finally, after being transferred several more times, I was informed that it had been discovered that (in Verizon's words) my account had been hijacked and it was an "in-house" theft. They switched my account back to my phone but would only refund $150 to my card. They refused to refund the other $100. Two days later, even though they said they would refund the money, it was charged to my card anyway. I contacted them again, they refused to help in any way and I was told to take it up with the card holder.

Not accepting this, I attempted to talk to personnel of higher authority but was refused assistance from them also. My request about what was being done to track down the employee that had hijacked my account was met with the reply of I could contact my local Sheriff's office or an attorney but they would not assist in any manner and it was up to me and my card holder to get the money back.

The consequences are obvious. The amount of money $250, not being a huge amount they want to just brush it under the table. But a crime was committed against me and my family by Verizon wireless, they took no responsibility, trying to lay everything on me figuring it would fall by the wayside because of what it would cost me to follow up with an attorney. They need to be force to accept responsibility by any lawful means available. Their security is not at an acceptable level and they have to be held accountable.

I was unhappy with the new phones I upgraded to in April 2010. I called and a representative said that I had 30 days to return the phones, and it had been 37 days so there was nothing she could do. Two days later, a supervisor called me (Susan) and said that she wanted to provide good customer service and would override the 30-day policy and I could choose a new phone. She gave me her direct line to call when I had chosen the phones.

I called back and the extension she gave me was not valid, however the notes were in the system and they indicated that the new phones were offered to me. The representative advised me to wait for her to call me because she said it was a policy for the managers to follow up on these things and that she would put notes into the system that said that I had called to get the new phones. I waited and waited but there was no call.

After a few weeks, I decided to call Verizon Wireless and they said they can just go ahead and order the phones for me because it was pre-approved from the supervisor as per the notes. I was out of town when I called and they offered to send via FedEx the phones to the address in Virginia where I was vacationing. I accepted and hung up. However, when I checked my schedule, I realized I wouldn't be there to accept the phones, I called right back, within 5 minutes. I now got another call center in a different city and they couldn't even find the order! After about 15minutes on the phone trying to figure out why the order wasn't there, a manager came on the phone saying that he found the order and couldn't change the address because the order was already placed!

The phones were due to be shipped the following business day and it was early in the morning but Verizon apparently doesn't have the capacity to change an order once it has been made. They advised me not to worry and just have whomever answers the door to reject the FedEx shipment. I thought nothing of it and hung up.

Two days later, my aunt called me and said she had 3 packages for me at her house and signed for them not knowing that they were for me. So then we went through another deal of having to box the phones back up and sending them back to Verizon. Seven days later, I arrived at my home to find 3 notices from FedEx for the same shipments! Apparently, Verizon messed up the orders and sent an order to Virginia and to my home address. Both were returned because I wasn't home to receive the packages in time. I called Verizon again to get the order resent and thinking everything was okay, I hung up. Three days later, I received a FedEx package and there were two phones in the box and nothing else!

Instead of getting 2 new phones in boxes with documentation, chargers, and batteries, I received what I thought was a practical joke. One phone was just that: a phone with no back cover, no battery,and nothing else. The other phone was just a phone with a battery and no back cover! I was supposed to receive two, completely in box, new phones and they sent me refurbished phones that were not even functional.

I was completely irate at this point, having all these issues and each time speaking with a different person since Verizon does not have a way of getting the same representatives on the phone! I called and spoke to a Robert who was a supervisor in the NY office. He listened to all my concerns and assured me that all of my problems would end with him. He said he would send me two new phones in the box, overnight them and I would be done with my ordeal. I waited the next day and never received the phones or even an email from FedEx, which is customary to track the shipment. I miraculously was able to get him on the phone the following day and he didn't know what happened, was extremely apologetic and even took $52 off my bill for all that I had gone through. He said he would get them out today.

The next day, I got the package in hand and when I opened the box, there was a new phone in the box, but now there was just one phone not two! So, again, I called back and tried to get Robert on the phone again but I had reached the Alabama call center this time and spoke to a supervisor named David and he said he would send out another phone today. This is the point where I decided to contact you, because I feel that there is something wrong with a company that has no way of reaching the same person more than once. I had the name of the person and the name of the call center and I still could not get Robert on the phone. I also still do not have the phones I was supposed to have in hand by May.

I was sent a phone from a Verizon wireless authorized dealer called Tranzmobile. They sent me the phone and upon arrival I realized it wasn't what I ordered. I contacted Verizon wireless and they informed me that since the phone wasn't activated and it wasn't directly from them, that I should contact the authorized dealer and ship it back to them. I talked to Tranzmobile and their company policy, along with Verizon's states that it has to be sent back within 30 days.

I sent it back to Tranzmobile and they acknowledged they have received it. The phone was never opened or activated and sent back within 10 days. Tranzmobile said that I shouldn't be billed and the order and contract would be cancelled. Then a month later I receive a bill from Verizon wireless for $70.82. I called Verizon and they said there is nothing they can do and that Tranzmobile didn't cancel the order. They then informed me the phone was activated, but when I first talked to Verizon they told me they couldn't talk to me since the phone wasn't activated and I wasn't yet a customer and I didn't get the phone directly from them.

Now they are saying I have to pay for the last 2 months even though I sent the phone back, which was never used. Also they want me to pay an early termination fee of $200 when it was their authorized dealer that didn't cancel the account. They also told me since I didn't cancel it with them I'm responsible, after the fact they told me they couldn't help me and that it was a third party that I would have to talk directly to Tranzmobile. I have made numerous calls to Verizon wireless and Tranzmobile only to get a promise that a supervisor would return my call.

I haven't received a call to this day but I still receive bills. It was not my mistake, it was Verizon wireless authorized dealer's mistake, yet Verizon says I have to clear it with them. They still claim I have to deal with Tranzmobile since it was a third party but then go on to say I had to cancel with Verizon and Tranzmobile. I feel Verizon wireless is using a third party excuse to run an unethical scam. Thank you for taking the time to read this. I hope action is taken or this problem is resolved. Amount due was sent to collections and soon to be reported on my credit report.

I wrote to Verizon to question my bill and phone numbers I was being billed for that I had not used. After Verizon more or less ignored my letter and continued to charge me, I called. After talking to close to nine different people, I finally demanded to speak to a manager. The following information was confirmed by Verizon management that the public should be made aware of.

First, if your cell phone needs to be replaced because it is broken, lost or stolen, be careful if you report that it is broken. If you have insurance, they will charge you the $50 deductible and then tell you to ship the old phone back. If you do not ship the old broken phone back, they will charge you for the full cost of the replacement phone even though you have insurance. If you tell Verizon that your broken phone was lost or stolen, so that there is no old phone to return, you do not have to worry about being charged since there is no phone to return. As the saying goes "No good deed goes unpunished".

Second, if your phone is lost or stolen and you think that you need a new phone number to go with your replacement phone, think again. Even if they tell you that the old number has been suspended, it will reactivate itself in 30 days. At the end of 30 days, Verizon will continue to bill you for the monthly service charge for your old number. They will also charge you for your new number. In short, instead of changing numbers, insist on getting the old number to avoid being double billed.

If you cancel the old number and it is still under contract, you will be charged a cancellation fee even though your phone was stolen/lost/broken and you bought a replacement phone with Verizon. If you noticed fraudulent charges on your phone bill and you want to cancel the phone number, they will charge you a cancellation fee if the phone number is still under contract. If you ask that the phone number be suspended, you will not have any phone service. If you do not pay your phone bill, even with the disputed charges, they will suspend your phone services.

In short, dealing with Verizon is not like dealing with a credit card company. When you lose your phone or if it is stolen, Verizon does not cancel the old phone and issue a new one for free. They will cancel but charge you a cancellation fee or suspend service. If you refuse to pay for fraudulent charges, they will not remove the disputed charges even pending an investigation. Instead, you must pay or else your phone service will be canceled. Last, do not waste your time dealing with the normal customer service representatives. They have no power to make exceptions to company policy. Insist on talking to a supervisor. You may or may not get someone who can help.

I purchased Palm Pre online from Verizon. I received it on 4/3/10. I was unable to send emails and would not receive emails from one account. I went to a Verizon store in College Place, WA, where I was helped by a women who saw the problem and proceeded to reset my phone and reenter all my email info. She was able to send an email from her phone to that account, which it received. Yet, I didn't realize that she had not sent an email from my phone. I was able to receive emails for about an hour and it started freezing again. I proceeded to reprogram my phone as she showed me to previously. It worked for a day and I gave up using it for my email. My emails would not delete from my palm when deleted from my computer. I ran a test and it showed a wi-f hardware error. I tried to use the hot spot for my laptop and would not work.

This was my first phone call to Verizon. I called tech support and said they didn't know why it won't work. They called my laptop manufacture and said I needed a driver. No i didn't. I was given a pre-certified phone because I didn't call within 30 days which was 5/4 and I called about 5/13. I continued to have email problems and then screen would freeze up when going from one page to another or messages. I called and they would send another pre-certified phone, to which I told her that if this continued that I would send it back for a different phone, all together. I received the third phone this month and proceeded to have the same issues as the last phone.

I called today 7/14/10 to request a different new phone to which Shaun told me that under my warranty, I could get a Palm Pix, which is the phone below the Palm Pre. I told Shaun that why would I want a phone that is less than I had? I purchased the Pre because of its capabilities or I could pay full price for a new phone, or pay less for a pre-certified phone. He stated that was all the options by warranty would offer. I asked to speak to someone who would have the ability to offer something else, which he said that his supervisor could not offer any different that he. I told him that I was not going to accept a less phone than I purchased and would not pay for a new phone.

When purchasing a new cellphone Verizon Wireless requires you to purchase a $29.99 data plan even if you don't need it. If you purchase a new phone with no features at all, the data plan is not needed. However, if you would like a a phone with a better camera, or mp3 player, or better organizer, etc. they make you buy the $29.99 data plan anyway, even if you have no intention of using email or internet. They are essentially ripping you off just because the more fully featured phones are more popular. This practice should be investigated and stopped. The data plan should be optional. A recent article in the Bergen Record of New Jersey also complained about this. Please help.

I canceled my cell phone account with Verizon Wireless on 4/29/10. I was enrolled with Verizon OneBill. Verizon prepays Verizon Wireless for the cell phone charges on my behalf. I receive the cell phone charges along with my landline and internet charges on one bill from Verizon. Verizon has overpaid Verizon Wireless. Verizon Wireless keeps sending me credit statements showing a credit balance of $213.80. Verizon keeps sending me a bill for the overpayment it made on my behalf to Verizon Wireless. I have spoken to reps at Verizon, Verizon Wireless, and Verizon OneBill with conflicting versions about what should occur. Verizon Wireless agrees that it owes me a refund. They told me that it would take about 2 billing cycles and should be issued around the first of July.

When that did not happen, I called on July 12. I was told that there was an audit being conducted on the credit balance due to a refund that was issued in April on a matter unrelated to the cancellation of my service. The estimated issue date is now around the first of August. Verizon has suspended the overdue portion of my bill until the end of my next billing cycle, which is 2-3 days from now. They expect payment of that $172.75 overdue. I have been waiting for 10 weeks for Verizon Wireless to process this refund. I have placed several calls and each time, I am given another reason why the refund has not been issued.

I have contacted Verizon by phone and in person. They would not help me when I wanted to end the 2 year cell phone contract I had with them. I paid them on time every month for 2 years. Now, they want to sock it to me in the amount of $138.79. I should only owe about $20.00. I have tried several times to call them and I have also been to their location twice. I have fulfilled my end of the contract. Why am I being penalized? I can no longer afford this service that is the only reason I ended it.

I was promised two upgraded phones free of the new data package fees (documented in their memos). This note was visible to a second supervisor on another day then "disappeared." I do not use the internet and I have 5 phones for my family. I value an excellent camera in the phone as I currently have now. Now, to get a quality phone with a good camera, Verizon, Sprint and AT&T have all (within the past 4 months) obligated the purchase of either a $10/month or $30/ month data package with their good phones even if you don't use the internet. To continue service with them at the same rate, I would have to downgrade the quality of my current lot of 5 phones, all of which are limping and barely working.

I believe this is a form of collusion between the companies to extract additional fees from consumers who now have no options of turning to companies that are free of these charges. I believe this falls under the fold of the antitrust act. I would like to pursue this as an individual with the assistance of entities such as yours. Thank you.

After listening to the hype and the recommendation of a manager of a Verizon store, I decided to purchase the LG VX857. As soon as I tried it at work, it started to drop calls within 15 seconds of use. The next problem was the e-mails would not appear in their entirety making me open a computer to find out what the full e-mail stated.

Verizon has been dead fast in not listening and refusing to help with getting a different phone. So my only choice is to warn everyone who is thinking about purchasing an LG Chocolate Cell Phone that they would be more satisfied if they spend a couple hundred dollars for a "Real Chocolate" that has proven itself to help mankind!

I purchased a Verizon device for my laptop to get on the internet while traveling, etc. The Verizon sales representative who sold me the device (over the phone) advised me that I had a 30 day grace period should I be choose to return the device for any reason. The only charge that would incur would be a restocking fee of $35. I received the device via FedEex on June 2, 2010. I did return the device which was received by Verizon on June 14, 2010 (Fedex proof of delivery in my possession) within 9 days after receipt of device due to the fact that getting on the internet was not at all consistent; I failed more times than not.

I brought the package in to my local Verizon store as instructed and the package was accepted by the sales representative in the store on June 11, 2010. He advised me that the FedEx transaction was proof of my return within the grace period. According to the terms of this purchase, I was not obligated to pay a usage bill, just the restocking fee. When I made this purchase, I asked the sales rep three times if there were any other fees. He replied no; that I was in a promotion allowing the return of Verizon equipment within 30 days with only the obligation being a $35 restocking fee.

I then received a Verizon bill dated June 7, 2010 for over $86.00 which did not even include the restocking fee. FYI, I used the device starting June 6 and ending June 9, 2010. I sent the bill with a letter of explanation dated July 1, 2010 detailing why I was not obligated to pay the charges. Verizon customer service called my home on July 9, 2010. When I spoke with customer service, I again explained my position including how the sales rep told me in no uncertain terms that I would have a 30 day grace period to return equipment with only an obligation of a $350 restocking fee. This person refused to acknowledge any such promotion my sales rep had offered me at the time of my purchase.

I am now in a dispute with Verizon Wireless. I strongly feel this company is involved with a scam, drawing customers into deals that do not exist and then billing them for charges that were never explained. I would appreciate an investigation into this matter. I am more than willing to pay the restocking fee, but nothing else. If a recording of this original transaction was made, I feel I should be privy to it as it would prove my case.

I had called Verizon Wireless on June 25, 2010 and spoke to a very nice representative named Vicki d. #6210. I informed her that I had gone over my usage. I explained to her that I recently had lost my job of 26 years and did not have the extra cash to pay for the overage. I ask if there was anything they could do to assist me with this matter. I also had mentioned that I was a long time customer and had never gone over my usage in the past. Vicki agreed and was very compassionate with my situation. She put me on hold to see what she could do to help.

When she got back on the phone, she informed me that she applied my credits and bonus points to my account and it would not only cover my overage minutes but that it would also leave me with 214 extra minutes to get me through until my next billing cycle, begins on July 3. I was ecstatic and I could not thank her enough. She then stated that I was eligible for a free phone upgrade if I was interested. I asked if there was a charge and stated that I have had problems with my dare phone since I received it two years prior. She said no and assisted me with the free phone selection. At the end of the conversation, I review my status no previous overage charges, free phone, new two year contract and no additional charge. She said that is correct. I even upgrade my plan $10.00 additional dollars to unlimited minutes and text to make sure I would never have this problem again.

Well, needless to say, I immediately had a connection problem with my phone. I called customer service. They advised me to go to one of their stores. Well, I went to Verizon store and they told me I had to duplicate the problem. So they could either change or correct the phone. With no success, it did not happen. So I left with no satisfaction at all again. Then I got my bill. I called customer service, Karen, informed me that the credit was not applied and 50 minutes later. She told me how much to send in and that the credit would show up on my next bill. It never was applied. I called customer service again and spoke to Jennifer. She stated that only a portion of the credit was applied and that this is the only credit that I would receive due to the fact that I received a new phone.

I asked for a supervisor. Ashley #1210 got on the phone. She stated in a monotone voice (which annoyed the heck out of me) that I was not going to receive any additional credit. I stated that I wanted to go back to my old phone and my old policy. She stated, "well, if you do that then you would still have to keep the 2 years contract and the $35.00 charge for the restocking of the phone because you are over the 30 days period by 4 days." I explained to Ashley that if I was not misinformed by the previous customer service representatives that I would have never sign for a new contract or phone especially because I have no job! She stated, "just because you think the customer service representatives lied to you.." That is when I interrupted and asked her "you are a supervisor correct?" She said yes. I said, "you should never use the word lie to one of your customer." I then informed her, "I never accused your representatives of lying to me." I then reminded her that I stated they misinformed me of the status of my account. There was silence for a moment. I then asked, "now can you please inform me of how you are going to assist me with my situation." She stated, "I already have explained to you." In disbelief, I thank her and hung up.

I can not and will never understand how a company like Verizon that is supposed to be the best around could do this to their customer. How can they have supervisors representing their company like Ashley? Once Verizon has you under contract, they do not care about the dedicated long time customers. Bottom line, I am going with another wireless company no matter what the cost. I will be informing every media source that I can reach out too. Good bye Verizon and God bless you for the fraudulent acts that you perform on a daily basis to your customers.

Four months ago I cancelled my landline. I kept my wireless and my internet on one bill but was having major problems with my payments being applied to my account so I decided to separate my services and pay them separately. I received a nasty email about 45 days ago saying that I owe $413.66 and if not paid my internet account will be disconnected. I tried to call Verizon but usually end up being transferred from one person to another, each one saying they do not have access to the one bill or to wireless or to internet and I end up being disconnected after 90 minutes of being on line.

I emailed customer service and received email after email saying to call the center which was useless. I have confirmation of all my payments which I faxed to 877- at least 5 times with no success. Wireless department is saying I don't owe them anything and my account is paid in full. Internet account is saying I owe them for my wireless payment on top of the internet but they refuse to contact wireless and confirm that my payments were made on time. It is extremely frustrating trying to get in touch with someone to actually apply my payments to the right account.

Up till August 2009, I had been a loyal customer with Verizon Wireless. My concern is with Verizon's poor customer support, erroneous billing practices that can't be resolved, misrepresentation of the service provided, unacceptable equipment, etc. It all started with a broken cell phone that was under warranty. It shall be noted that I was paying $6/month for insurance for the phone that I was told I needed. A Verizon employee broke my SD card when they inserted with no replacement card. By March 2010, the phone broke again. From March to May, I was provided with 3 faulty phones. The phone broke, not by my maltreatment of the phone, but as a result of software issues with the phone itself (Blackberry). When I received the replacement phone after spending over 6+ hours trying to activate, the phone had a software malfunction within an hour after activation.

I contacted Verizon regarding the many faulty replacements phones I received and I found it extremely difficult to resolve these issues with customer service. During this time, I lost income and delays in vacation as well as distress. I still remained a loyal customer to Verizon in hopes of resolution. I even went to Verizon stores for assistance, with no prevail on several occasions. I was never told the phones under warranty would be refurbished nor under the insurance plan that they are refurbished. I was told when I bought the insurance, I would receive a replacement with the impression that the replacement was new as they quoted, what it would cost if I had to buy a new one. I had to miss medical classes to get the replacement phone.

When I arrived, I was told I would have to wait a few days to get a new one (all the while paying for services I was not receiving). I explained the problem with missing classes as I can get expelled due to being medical classes, but stressed the urgency of needing a phone for my lawyer to reach me. I asked for a loaner phone. I was told there was "no way to get a Blackberry that day", I was told it cannot happen. It took another customer to make me think about filing an internet complaint against the company. After being there over an hour, a salesperson showed up with a Blackberry from the backroom. Not once was I offered this even after explaining my circumstances.

This phone shortly broke again due to faulty software issues. They wanted to charge me $50 for a refurbished phone despite the fact that I already spent approximately $120 for insurance to date. I kept complaining and said the service I received so far is incomprehensible and want a new phone as I paid for insurance. Verizon said I can get a new phone but I had to sign another 2 year contract in order to get a new phone. This type of service was never stated in my insurance deal nor was I ever expecting to keep receiving faulty equipment as replacements. As a result of Verizon's poor customer support, erroneous billing practices that can't be resolved, misrepresentation of the service provided, unacceptable equipment, etc. I was forced to sever my contract with them and went to another service provider. I am disputing the bill that Verizon is claiming I owe them as a result of these circumstances. I do not feel the bill is warranted and I do not feel I should have to pay for services I feel I did not receive as promoted in the advertising campaigns.

This is the letter that I have just sent to Verizon Wireless.

"I recently traveled to Israel. I called ahead of time to transfer my phone to be used as a global phone. I asked to transfer my services over. One of my features that I pay for is to use my phone as a tether. After my conversation, I assumed that everything was transferred. When I just received my bill, it was for $10,500 and this is only for the first half of the trip. We specifically talked about transferring over all of my data services, which to me includes my tethering. This was obviously my assessment as I used it consistently as a tether.

I have just talked to customer service and to a supervisor on the phone, who have told me that there is nothing they are able to do for me. I have been a Verizon Wireless customer for many years and made a switch on the phone in good faith. At no time was I told that I would not be able to tether, a feature I regularly use on the phone. I have no ability to pay a $10,500 bill, nor do I think that I should have to. Please let me know what can be done to rectify this situation. You can reach me on my cell phone to discuss this matter. Thank you for your prompt attention. In the meantime, I am going to continue to pay my regular bill while this is being worked on. "

Assuming that I have to pay this bill, it will result in extraordinary credit card debt.

I bought an LG flip phone. The hinges broke 36 days later. They replaced it for free. Twice more the same thing happened. They admitted it was a product defect and assured me it had been fixed. I've had the phone 12 months and the same defect occurred; the hinge broke. Now they want me to buy another phone. It's obviously a product defect.

I went in to tell them my phone had quit working and the guy told me that it looked like I had jammed something in the charge. I told him I didn't, that it was hard getting the charger in to the phone. He was extremely rude with me and told me that, if I upgraded, I would have to add two more years to my son's service. In my opinion this is a money racket! I told the guy that I would turn it in to the Attorney General and he told me, "Well, it has been done before." I told him that it would be done again. He was very rude.

I don't think these phone services should try to make you have contracts and keep making you sign up for longer contracts! He never offered to fix my phone or help me in any way. I just have had the phone a few days. I tried to charge phone and the charger was hard to put in because you had to pinch the side to push it in the thing.

I have a Motorola Entice Phone and Samsung wireless phones both from Verizon wireless with a universal charger. When I plug to charge my Motorola Entice with Samsung phone charger it gives a message an unauthorized phone charger.

What the heck is this message and why must this happen for universal charger and the concept of having one charger for all of them is lost. Or is it just one of the gimmicks of enterprise world.

I purchased two samsung verizon phones from the Internet. One of which was red the other was black. I purchased it to come the next day. But when I checked on the Internet at to see where my order was, it had been cancelled and I didn't know why. However, at the same time $350 had been remove off of my higherone debit card and it has not been replaced nor did I get my phone. So I would like my money back asap. The damage that there was money taken from me so I could not take my family on the vacation that was planed for us.

Last December after many promotional mailings from Verizon, I decided to get FIOS for my cell, land line phone, TV and internet service. I signed up for it at one of their walk in stores thinking my questions would be answered better face to face. Well, it was the guy's 1st day and he really didn't know as much as he should have. Nonetheless I went ahead as I had given it a lot of thought and was ready to do it. The cost estimate at the time turned out to be much lower than what I have been billed.

Month after month my bill has charges for 'Premium Channels' I did not want nor order as well as some entries I could not understand. Their bill are meant to be impossible to decipher I think. So I call just about every month and you know how long that takes - sometimes I have had to hang up as I can't wait any longer. Each time a representative assures me they will give me credits and stop charging for extras I don't order. Sometimes I see the credit and sometimes I don't. I have so many notes I can't make sense out of it anymore.

Yesterday I called again - same story. I specifically asked about a credit for $41.03 that I was due and that I saw on their web site last month looking at my bill. Well, I was on hold for over 5 minutes and she came back and said she had pushed it through and I would get it off this bill. The bottom line after that and the SHO fee was removed was calculated incorrectly by her. I questioned it and she said oops, her mistake. So we agreed on an amount of over $51.55 less was due than was charged on that months bill. That is what I paid, but really don't think next month's bill will reflect the change.

I really think they hope their customers will not bother to go through this hassle and just pay whatever they ask. Also don't think it was any 'accident' that that credit was not on my account after a bit. I don't trust them and am disgusted. Wish there were more options for me and I could change.

A person who works for my company somehow binded the company in a contract (which he did not have the authority). When I went to cancel my account a supervisor informed me that no one was a representative on the account and that I'd have to fax in a letter on letterhead canceling the service and appointing myself as POC. I have an employee come in after hours and fax that over right away. One week later I called in to make sure it was done and they told me that that wasn't the proper proceedure and that there was a POC and it wasn't myself, even though I own the company. So I said that that was irresponsible and that their supervisor should have know the proper proceedure and that someone had to pay for the expense of the call, the employee faxing the agreement and the time it took. They refused and have sent me 2 emails stating so. They have no legal right to even have that number. I am contacting an attorney.

They claimed they were going to have a tech. drive into my area with a droid eris and see if they had any problems and maybe droid doesnt work in my area. It's funny when other family members have them with no problem. I'm at a loss of what to do next but I'm very disappointed in Verizon. Is there anyone I can contact to pursue this? I asked them to use the credit they gave me for a phone that worked and they refused that too. Thanks for any help you can provide me with this. There is at least 10 family members that use Verizon and many of my friends but I'm one unhappy customer. I'm not sure how long I have to wait to get this cleared up. Your help would be appreciated. Thank you.

I was getting billed on my Verizon account for Premium Data charge for $9.99, when I asked Verizon why, they said a company, TooLazy.net has been authorized by me to charge that as a subscription to a service they provide. I immediately had toolazy.net blocked. I contacted the website and had my information removed from their list. this has been going on for 4 months. I never authorized them for anything and I never recieved anything for the $9.99/month. I have looked them up and tried to get information on them, but have found they are buried behind technology. IF they made 13 million in 2009, I did not recieve anything from them, I want my money back!! It was not theirs to take! $39.96 up until now.

I got into a wireless contract for unlimited phone use, unlimited texting, & unlimited web use. But verizon says they have to charge me a fee each month over the term for a smart phone use. So i think I am being charged wrongly for my phone. I would like to get out of my contract but they want to charge me 350.00 dollars because of the smart phone. What can i do about any of this?

My Daughter is the contractor on our phone plan. Verizon bought out our phone company (Altell) and asked us to change to Verizon phones. My daughter went to them and got new phones and gave me one. I realized that the phone was not to my liking and it did not have a camera. At the time, I did not understand about the 30 day guarantee. Within the 30 day limit (May 1 to June 1, 2010) we went to a Verizon Store 2 blocks from my house and asked to exchange the phone. They informed us they were an Independently owned store and could not exchange the phone. They were very rude and told us we should have bought from them! I thought we did! It says Verizon on the store front!

They sent us to anohter store. The gentleman there said he would exchange it, but did not have one in the store that day, come back Tuesday of next week when he was working in that store again. We went back, he was not there and no one knew what we were talking about, and no one was willing to help us. I did not want to push my daughter, she was having other problems, so I held off a bit. I then asked her to go with me to the store at Tyrone Mall in St. Petersburg and try to change it out. She called the company and had my name added to the account and said I could do it myself. I went there today, June 22, and was told flat outright that the guarantee was done and I was out of luck.

I explained my situation about the two other stores and he (Dan) could care less. He gave me the name of the man who sold us the phones (Bryan L.) and I called and left a message. Then I asked what store he was working that day and I got that store's number. Bryan answered! I explained my plight and he asked to talk to Dan. Dan walked away with my phone talking to Bryan and came back and said he had to call someone else. After 20 minutes he told me he needed my information and they would get back to me.

I asked for a manager a number of times, and apparently there are none! I explained that it was do to the run around I have been getting with "Verizon" stores and how one does not know what the other is doing. I explained that if they would treat their customers with a little respect and like paying customers (DAH!) things might be better. They just look at you like your nuts, (which by that point I was.). What ever happened to customer service? All I want is to swap out a phone that is one month and 21 days old! I just feel like now that they have my money and a 2 year contract, I do not matter to them.

On 17 June 2010, I lost wireless service, called IT and was told it was my computer, so I purchased a new computer, 18 June 2010 was told it was the modem, drove to the store they loaded new modem, and I was able to get online. Went home to discover it did not work, was told it was a bad modem by IT told them it was new and it worked fine at the store. Well now they opened a trouble ticket and said they would call me on 20 June 2010, no service no call.

I called Mr R and Mr M in the Carolinas about having to service and what it has cost me, they will not return calls. Now IT/Credit/Customer Service puts me on hold and then hangs up. Bottom line it has been 6 days they have told all of us in the neighborhood they sent a technician out, to date we have not seen a body. Verizon will not allow me out of the contract they just string me along until the get it fixed which they have no idea when that will be. Do not go with Verizon they lie, are unethical and above all else have no sense of urgency to resolve your problem they are only interested in keeping your money no matter how they do it.

I purchased verizon access to the internet for my laptop. I cansealed it . They still send our bills mixed up. They keep telling us they will fix the problem 6 times over 6 month time period. They lied 6 times and we finnally disconected our service. We went to another company . Verizon still keeps bothering us. Like they just do not care at all. Evin lie to us. What do you do?

I closed my account with Verizon, phone and internet services after 4 1/2 years on 3/31/10. The first thing they did not do was terminate my internet, only my phone. As I was awaitinng my closing bill to pay them off, I kept calling them for it as they kept leaving me messages to call them urgently that a payment was due. i didnt have a closing bill yet. After calling them NUMEROUS times and being on hold cumulatively each call 1 1/2 hours just to get a closing bill, I found out then that I actually was still active on my internet. Finally got that closed. After about a month I received a closing bill, and to my surprise was charged 2 early termination fees of $79.00 each.

I callecd on 4/23/10 asking what that was about, as I had the service 4 1/2 years, early termination? I was told it was a mistake, and both charges would be credited, and got confirmation numbers for the credits. A month later I received a bill for $83.00 approx 5/23/10, early termination and charges for internet services from December 09. WHAT? So I call again, wait on hold for at least a 1/2 hour, and was told once again billing mistake, and will be reversed, and received a confirmation number again.

On June 18, 2010 I come home to a collection notice from IC Systems for the $83.00. I literally spent 2 hours on the phone with Verizon trying to straighten this out, as I was told this would be reversed. After waiting and being transferred to 3 different people, I was told that even though I was told the charges were incorrect, that they would be reversed/credited, I was told on 6/18/10 that even though I was told all this, that the decision was denied by a "supervisor" and I owe the money, but they never notified me of this. In fact the collection letter is dated only 3 weeks after the last time I was told it would be reversed. I was told that last July I renewed my "bundle" (I do not recall this) and verbally agreed to another year. I asked for proof of my agreement, and was told I need to talk to collections, so after I waited another 1/2 to talk to collections, they told me I need to talk to billing.

I called back to ask to speak to a supervisor to explain how they can send me to collections, without notifying me that the reversals were denied, and this is only after 3 weeks from the last call that I was told the billing was a mistake and would be reversed. I was told again, all supervisors are gone and to write a letter to their Florida address. This is insane. Who tells customers charges are incorrect, will be reversed, 2 times no less, then sends it to collections without notifying the customer that some supervisor changed the credit.

My fear now is my credit score being affected, my score as of November 2009 was 782. I am 46 years old, always, always have paid every creditor owed, and paid on time, and now my credit will be affected by Verizon and not telling me they reversed the credit, and not giving me any proof or notification that I was under a new bundle plan for a year. Verizon basically now has the power to ruin my very good credit over an $83.00 charge, they cannot prove, nor did they tell me they reversed.

I will be writing the collection agency on Monday, as I got the letter Friday night when I got home, as well as a letter to Verizon in Florida. I cannot believe this. I was told 2 times these charges were wrong and would be credited, after the frustrating experience just to talk to someone, only to be told some supervisor decided I owe it, but they didnt tell me and turned me over to collections! This is so wrong, my credit will now have a bad mark and I had no clue this was even happening.

I have had Verizon service for the past 10 years and never had a problem until now. My record of payments were never later nor delinquent ever. I have a family share plan where I have 2 lines on my account. The primary line and my wife has a line (# in dispute). We took a trip to the Bahamas for 1 week from 5/23/10-5/28/10. The morning of the 23rd I called Verizon using feature 611 and talked to a representative in the Global internation dept. I advised that we were taking a trip to Bahamas and needed to make sure we could make outbound calls from both phones and wanted to make sure we had internet access.

He advised that since we were traveling together that you can add a Global data plan on the primary line prorated for the 1 week for $29. This way you can use internet on that phone line unlimited, so I agreed being that we are traveling together and there is no need to have 2 lines with internet and pay twice. In the bahamas we used my line for internet and we never used my wife's line for any internet usage or email. When we landed back in the US we called customer service to make sure they had cancelled the global data plan so we don't get charged. The representative advised that she had cancelled and you will see credits for any charges beyond the 28th of May for the Global data package. When I received my bill it was for $1,096.75.

I called up Verizon and 1st I talked to a representative that said wow that charge is too high -MY WIFE'S LINE number was charged $894.67 for roaming. Mind you that my bill under my number shows that we were in the bahamas for 1 week and that the data plan was added to my line and it was prorated. The representative said that he will make the bill 75% which would be $433.00 which I still thought was unfair due to the fact that we never used the other line for any internet. He also said what type of phone does you wife have and I said we both have a blackberry and he said that's why the blackberry phones automatically pick up the email incoming so you get charged for it. I thought I had to pay the $433 because of this rule that no one ever told us until that representative mentioned it. Then I get a phone call a couple of time where the rep was trying to call me then when I call they can't connect me to him and all they can do is email the rep. When I asked for the rep's name they would say Gerry and could not give me a last name. This went on for like 4 days back and forth.

Then I called and talk to another rep who read the comments on the log and advised that the $433 was denied and you must pay the full amount. How do you say one thing and then another thing later? So then I told her to research the account and she can see that they was no internet or outbound email usuage on the line in question and that is why I had the data plan on my line to use while we were in the bahamas. She said she will send it to the research team and call back--same thing happens again she would call and then when I call they have to email her and I never get a response. I finally called again talked to another lady and she stated that she will put the account in dispute and they will call back in 4 days. The next day I get a call from the 1st guy I talked to Gerry and he tries to explain what happened and how there was so much usage on that line in question that they could not approve it. He also mentioned that the day we left to the bahamas there was an extremely high usage and this one day caused the large bill. He then mentioned that if there was any programs with music or streaming this could cause data usage extremely high when roaming.

I told them to go and pull up all the websites that I went on that line -which would be none. He then gave it to a supervisor who kept saying the usage is valid and when I asked her to provide me a list of websites or the exact cause of usage she said we can't do that. This is where I can't understand it -you are not able to provide me any proof of any websites or music or streaming or what caused the usage on the phone which was extremly high that one day. She said no and said you have to pay the whole bill and there is nothing I or you can do about it. She said she would be able to connect me to the financial service dept to make arrangements to pay the bill in portions. I asked her to give me the number and took her name Denise D. She would not give me a last name. I asked for a id# she said 3571. She then said call 866-.

Then I called that number after getting off the phone and frustrated. Then they tell me that they can't set up any payment options until the account is delinquent. I told the rep that I don't want to be delinquent and I just need to make sure that I have enough time to consult and dispute the account without my credit being hurt. They said no unless you are delinquest they can't talk to me. So my bill is due June 28th and today is June 17th and what am I supposed to do? I don't mind paying the bill and that is not the point--it is just not fair and just what they are doing. They are charging roaming fees for something I was never able to take advantage of or use. If emails come automatically or streaming occurs automatically how am I able to control that? I have set up the payment in full to go out on the 23rd of June. I am not the type of person that wants to mess up my credit and default.

I need someone to please help me here. All Verizon keeps doing is pushing me to pay. These charges are not valid and I will make sure that this message will get on every website where I can post about Verizon's unfair roaming charge practices. If they knew something overseas would cause roaming charges without me accessing it, why wouldn't they tell me that when I called to activate the Global data plan and they should have advised to put on both phones

Verizon was called concerning the issue of a blackberry storm malfunctioning again for the 5th time. There are two blackberry phones on this account, the other has been replaced 10 times. My phone is unable to dial any number not even 911, this has occur several times. I've also noticed that any one who has this phone has also made several changes. I called the company today and ask to speak with the manager who said his name was Frank.

After expressing my frustration about this his solution was for me to do an upgrade, receive a $100 rebate and pay the remaining balance. I ask if Verizon motto wasn't customer service. I would love to be able to walk away from this contract that I have, as Verizon service is one that I would never recommend to anyone, as I'm now forced to keep a phone that is ineffective and I would even recommend that they train there manager on what is the true meaning of Customer Service.

It is long and frustrating story. It started when I combined billing on my two telephones, each at a different residence, and then my husband upgraded our dial up service to DSL, resulting intwo separate billing schemes, one at verizon.com and the other at verizon.net, which was an automatic deduction. Then we had a computer crash and my husband changed our internet password. Everytime I tried online to change teh password on the DSL account, I received a message stating that online services were not available in my area. And since I had tried to use the password to access the DSL account, I was locked out of all of my verizon accounts.

After spending much time on the telephone, my husband finally reached a live person in the tenchical section who used an in-house number to get him access to a live person in accounting, and we arranged to have the DSL account deducted from our bank account. After fourteen attempts, I was finally able to unlock my residential phone service account. That was last year. Then, silly us, we decided to change banks. Again,whenI tried to modif my payment methods, I was received a variety of error messages, and although I finally was able to update the residential phone accounts, I never was able to access the DSL account, although I was receiving notices that it was coming from an expired credit card, when it had not been coming out of any credit card at all,but from my bank.

When I tried to access informatio, I was again told by error message that the service about which I was inquiring was not available in my area. When I tried to log in on my customer ID, and request my passwork information be forwarded, I was told my customer ID was wrong on one attempt, and when I tried to reregister, I received a message that there theselected customer ID was already associated with another account. You betcha. Mine, the one they could not find. Finally, we received a dunning notice on the DSL account, in a notice that had account number printed on it, and a telephone number to call to arrange payment. Guess what? No such account. So we found a physical address, mailed the payment, and hired on to another DSL service. But we were still billed for services.

But the other hand (the one that doesn't know what the right hand is doing) closed our email down, and sent pending messages into cyberspace, no "failure of delivery notice" for our friends and business associates. In our attempts to discover why we were cut off but billing continued through this month, we of course could not get that question answered because our ingiry does not fit the Verizon menu. I now owe money for lunch tickets I had cancelled, owe apologies to people who extended invitation to which I did not respond, and who knows what else.

The only upside is that we learned all of this before, and not during, a family business start up. If cell phones were more friendly to people who have hearing disabilities, I would be paying my money to Net10 or ATT and tellVerizon to take a hike. And would they care? Of course not. They are not in the accommodation business, they are not in the service business and they most assuredly are not in the communications business. They are a disgrace. I have lost friends, customers, and who knows what else. I do not want to talk to an attorney. I am an attorney, and if you think that helps me any, there is no menu selection for that.

Verizon, along with other cell phone companies, are now requiring a data plan with nearly all cell phones. My daughter was looking for a phone and she went to several different stores in two different states and each store only had about 2 or 3 phones that did not require the data package.

While this in beneficial for some customers, it is not for me. I believe the data package should be optional. Even many of the employees are complaining about this data plan requirement. In fact, it is SO DIFFICULT to find a phone without the data package, you must go online. To make matter worse, when the phone is received and you must take it to your local verizon, they have NO IDEA about that particular phone. Again this happened at more than one store in more than one state. How can employees not know about their products?

In my opinion it is a sick way to make money. In a nutshell, Verizon should make the data plan optional. My child is a student and that extra $120.00 a year can go towards books or tuition.

We have had a family plan of cell phones for a few years. Last year we added another line for my daughter's fiancee. Recently they broke up so I called to cancel his line. I was told the fee to cancel this line is $135.00. Of course they don't tell you that when you add the line. I asked to speak to a manager and explained to her and she proceeded to hang up on me. What kind of company are they?

I went to get a new Verizon phone only to be told about the $10 per phone per month data charge even if you do NOT want the internet on your cell phone. We are a family of 5. This is a $50 per month increase. This is a $600 per year increase. Some how this must be not be legal!

I travelled to Mexico for 2 dyas, I understood that my data plan was included as I had called to see if Verizon covered Mexico and they advertise coverage throughout Mexico. I used my blackberry and MiFi a Verizon data device instead of the Hotel internet which would have cost me $20.00 per day. I ended up with a $1350 bill for data useage on my next bill. My normal charges are less than $100 for the data plan and I have never had overages. I had previously obtained a data plan when travelling to Euroope but did not do so this time because I understood that Mexico was included.

I received no warnings from Verizon that these charges were being run up. When I rec3eived the bill from Verizon I contacted their representative and they explained that I needed to purchase a data plan. They offered me a 50% credit which I said was not satisfactory , After about 30 minutes of waiting the agent went to a supervisor and got approval to credit the full amount provided I purchased a one month international data plan which she explained I could cancel after on May 22 2010. I assumed that the matter was resolved as the agent clearly told me she had obtained approval to give me a full credit.

I then received a second bill from Verizon which did not reflect the credit they told me I had received. When we called to find out what happened we were told that the credit was being processed and would probably show up on the next bill. We called again and were told it was still being processed but that the credit would be shown on the next bill. Then without warning my service was disconnected causing me serious disruption to my business where my clients need to reach me for emergencies and leaving my daughter who is on the Verizon Family plan and is on her own aat summer school no way of contacting us.

After several more very long conversations with Vedrizon representatives none of which were willing or able to assist I was told that the agent who had authorized the credit shouldn't have done so.

They are not disputing that they authorized this credit but believe that after doing so they are free to renege on an agreement.

This post below was taken from an earlier post I read here and I have to agree and came to the same conclusion. I was simply trying to get my home phone long distance package removed from my plan and after two hours and countless phone calls I was able to confirm it by logging into my account. In the meantime they signed me up for three, I say three additional services and when I called to try and find out who authorized this I continually got disconnected. We should be abe to sue as customers and recover for damages from this.

My belief (Based on thousands of Verizon complaints that I've been reading about) is that she has been purposefully trained to agitate the customer, in order for them to back down on their claims. After telling me multiple times that we were wrong and arguing that we were responsible for the entire bill, I felt mentally exhausted,abused and pushed to my limits. I told this person that Verizon's response to my situation could result in a class-action suit against them based on the large volume of unhappy Customers and ex-customers they have.

I was lied to when I purchased and bought my phone last Aug of 2009. I purchased a Blackberry Tour and I also bought the protection insurnace for it. Before I added that to my phone plan I asked the sales person what it covered. I asked him if water damage, theft, me losing the phone, even my own clumsy behavior and me dropping or breaking the phone on my own was covered. I also asked about the trackball, because it was a Blackberry and the screen, if it broke or cracked, and he told me it was all covered. That if I at anytime had any issues or problems, bring the phone back into the store and they would replace my phone with a "new" one. If they didn't have the phone anymore, they would go ahead and give me a new phone that was like this one as well.

So I went ahead and added the insurance. Last week my phone, the trackball began to stick, so I took it into the store and had it checked out. They told me it was sticking and that they would go ahead and order me a "new" one. So when I received my phone in two days, I noticed it wasn't a new phone but "Like New" but what was I going to do? So I went ahead and activated the phone, I could notice it wasn't a new phone right away, the buttons weren't as easy to push down, it was all details on the phone weren't as smooth and when I charged the phone it had to be set a certain way to charge. All things I was going to just deal with. But 5 days later the phone they sent me, the "Like New" one broke, I couldn't start it, open e-mails, check texts, make or receive any calls and when I took the phone back they said again they would send me a "Like New" one because they didn't have any of my phones anywhere in the area.

So I waited 50 minutes to talk to a supervisor on the phone and was told the same deal. Like New is the best they can do and that even though I was told one thing, she couldn't do anything about it. I feel like I was taken advantage of, cheated, told a lie. A verbal agreement and contract was not upheld on their part. My entire day was wasted. I wasted an hour at the store. Over an hour on the phone. Spent the greater part of the day and all morning without the ability to use my phone.

I bought my Droid in Dec 09. It was replaced two weeks later for problems.a few months later the earpiece broke. They sent me a refurbished phone. I hooked the new droid up and used it for a few days and the entire time it froze up turned off and on. I called the 611 on my phone again and they sent me another refurbished droid. I hooked it up and found it was broke the ringer is broke. The phone turns on and off every few minutes. I went to the Verizon dealer and they wouldn't help me. They told me they need my old phone before they can help me. I'm now paying for a phone that doesn't work. This has been the worst phone I have ever owned. I have had so many problems with help. Now if my family has a accident I cant call 911. This phone has been replaced 5 times in four months. I have had a lack of support. I have been a customer for 15 years. I want to send this phone back and end my contract on all 5 lines. I want to go to AT&T. Maybe there I will get the service I'm paying for.

I went into the store last week. I told them the phone that sent me didn't work. They said we would let you trade it for the blackberry or palm. I asked about the HTC droid and she said I wouldn't like it. I told her on every droid I found my friend said my voice sounded muffled. I tested the HTC droid and it sounded great. She said It wouldn't be a good choice. I only had a choice of palm or blackberry. I had to choose the storm 2. It's lags and lags when I visit Facebook and I live on Facebook. When she exchanged the phone, I felt like I got ripped off. I paid full price for the droid and the blackberry was a lot cheaper. I felt the store exchanged it instead of returning it because I asked about getting my wife a phone too. I felt ripped off twice. I really liked all the things the droid had but not the problems. I would consider the Droid Incredible. The blackberry is nice but slow and I have to wait. I got spoiled with the droids speed. I paid for a droid and I have bad feeling now. Me and all my family have been with Verizon when it was get over 17 yrs ago. I have never I a problem with Verizon and hope to continue with you guys. I would like to check out the droid incredible. If that is not something that you cant do I would prefer to let me out of my contract so I can go to AT&T. We are close on our contract being over on most of our 5 line. Verizon has been fair in the past.

Verizon, apart from having horrible customer service, committed fraud. They thatched on an extra year onto my wireless telephone service without my consent and/or knowledge. They refused to correct that and did not furnish any proof to support their claims. I abhor Verizon because of monetary loss and stress.

Verizon had to replace a phone that was not working. I was forced to go to its store on Hampden Avenue and Tower Road in Aurora, CO, to have the new phone activated. At the time, a young clerk told me he would send the old phone back. That didn't happen. The company sent me $400 bill for a phone that cost four times less than that to get in the first place.

When I called to let the company know I turned the phone at their store, they treated me as if I was not telling the truth. However, I returned to the store and the store had the phone and never turned it in, saying it doesn't handle equipment. Verizon acted as if the customers should know how their various store set up operate, which stores are direct stores or off-the-beaten path stores. How ridiculous. Verizon is trying to charge me $400 for phone I spent three times less for in the first place. I will never do business with this company again. I will make it my mission to encourage others by any means necessary to do likewise.

I have been a Verizon customer for a very long time. Both my husband and I have Verizon phones. Recently, I upgraded to a droid (supposedly the best). I am appalled at the insulting service I have received since the transition. Being a student in a doctorate business program, studying the failing economy and the downturn of consumer service, I would have expected more from a company like Verizon. Consumer behavior and choices are based on the experiences they have and these experiences are discussed and passed on to others much more quickly with viral marketing, thus hindering a business.

I have only had my droid four months and it drops every call I have. They have sent me a "refurbished" phone, a new battery, updated it 3 times in the store and restarted it 2 times over the phone. Each and every time, it "gets worse. " Finally, I was told "if I have long hair, my hair is more than likely pushing the mute button. "Seriously, is that a joke? Why 1. was I not informed of this when I made the $200 purchase or 2. given a refund?

I have spent numerous, countless, endless hours of aggravation to no avail. My husband is due for an upgrade and will be switching companies due to this experience and the employees at Verizon could care less that they were going to lose a customer, in fact, they were more than willing to cancel my contract (I suppose the money for canceling my contract is more important than the return of investment of keeping a customer).

Quite honestly, I think when I originally bought the phone I was given a refurbished phone and didn't know the difference. The one sent to me was in a box like the original one I bought except, the only difference is the work order said "refurbished." I think this is a huge scam on Verizon's part, shame on them for treating customers in such a way, and in the end this poor ethics will come back at them. Every time I attempted to contact a supervisor, I kept getting a sales rep that insisted another "update" would correct the issue, that and cutting my hair or pulling it back.

Rather than spending numerous hours in uneventful efforts, I would rather assist others not to err in the same way I did by forewarning them... after all, I am "stuck" in a contract until 2011 and I can't talk to anyone because my calls drop, so I may as well write about it! Extreme frustration!

Verizon Wireless has added features to my phone account (5 Phones) without my knowledge. When discovered a month ago, I asked them to remove these charges; they did not. When I purchased a new phone a month ago I declined the insurance; they added it anyway. I just want them to stop stealing from me. They offered to refund only 1 month of the erroneous charges. These charges add up to hundreds of dollars a year. How many other clients are they stealing from?

I had 5 phones with you. I paid my personal cell bill and my home phone on my cell number on March 13th, 2010. It was never credited to the home phone. The bill amount on the home was $62.77; the remainder that was paid on that day was to my cell. I talked to Mary of Salt Lake City and she informed me because I paid it on my cell bill, it would not be credited to the home phone, but rather to my cell bill. That never happened. Then she more or less told me because of the way it was paid, I will lose that $62.77 and I have to pay that amount again. Since Mary is so stupid that she can't add or subtract, I have been forced to go through Metro PCS and all other phones that we service with you will also be transferred to Metro PCS. If you keep that ** there, she will eventually cause more of your customers to switch. P.S. Metro PCS rules. Verizon is worthy of death. Have a nice day.

I called to inquire about protocol for field techs entering private property without cause or prior permission. I called field tech manager Carol M. at Verizon. She explained that because they are a utility company they can enter a gated residential backyard without notifying the owner or asking permission if they need to access a pole. In my yard there is no utility pole. Today there was a field tech in my yard, bushes under my kitchen window without my prior knowledge. I called Verizon to ask about their policy to inform residents before they enter private property where they are not performing work. Carol told me they can enter if there is a pole and they do not need permission. I reiterated there was no pole in my yard and the professional courtesy of a knock on my door to let me know would have been appreciated.

Carol was less than helpful and more argumentative than customer service focused. I am not a customer and now I will never be one. It almost seemed like she took some level of satisfaction in knowing that I was afraid of what they were capable of doing and I could do little about it. I did call the police to make a claim. If you have utility wires in your yard, it seems like you can have any random field tech enter your gated yard or property to perform work not related to your home or utilities. I hope you do not go into your kitchen and see a strange man staring into your window like I did with Verizon claiming they have the right but not the courtesy to let you know first.

Before I start my account of what happened, I think people who's considering to join Verizon should know the following:

(1) When you are calling, you can't use data plan. But lots of other service providers allow you to do that.

(2) Verizon claims they have good coverage, but they don't. Ironically, they were better 5 years ago, when we joined them. Paid much more than T-mobile then for better coverage. But these days, Verizon's coverage is a joke. My calls are easily dropped twice on my way to work (15 minutes drive). I guess that is the result of their cost cutting. Victims are us, customers. Stay away from them.

(3) Verizon's billing is a mess. They charge you for anything that is not clearly stated (intentionally confusing to boost their pitiful revenue).

(4) Calling them means waiting on the phone and wasting your life. So don't join at the first place. If you are one customer of them, as me, quit as soon as possible.

(5) I once got charged for their billing information from their website. How ridiculous is that.

(6) Stay away from Verizon!

Here is an episode of what happened today: Verizon should end up in a ditch with its horrible customer services. I finished talking with technical support Demicia and Cindy (who was supposedly leader of the team), and felt very insulted. I paid for the data plan, but have to be charged for instant message. After the first time, I used that sneaky interface, which was pre-installed, I was charged for $15 ($0.20 per message). I think I am entitled to get back that amount, because they designed the interface to confuse its users. As a credible business, doing things like that really drives people away. When customer pointed out their confusing interfaces and giving apologies by customer services is a joke. Show some respect to your customers. You can't make the message clear, credit back the charge for the first time to show your incompetence.

I was online adding a phone and I clicked on the wrong plan. I called Verizon 5 minutes later and the representative told me not to worry, that they could go back and correct it. Then, I got a bill for $4925.00. Now Theresa is saying they can only correct half of the $5000.00 charged to me. And I made the error and I have to pay. I would agree if I didn't bring it to their attention, not five minutes after the fact. I will not pay the bill and I am filing a complaint for their poor customer service. I will not pay a 2000 or 5000 dollar bill, not even a 300 dollar bill. I want this matter resolved. I contacted them and they say it would be corrected and now I have a $5000.00 bill because of poor customer service.

I purchased a USB card in Panama City, Bch, FL; and Wizard didn't work. I was unable to return to store due to company business. I returned home to Chicago area and got to Naperville, IL store within 30 days and explained the situation. I had an IT at work look at it, and they said to return it to Verizon; they couldn't figure out why it didn't work. Naperville, IL store took it back and said no problem. I returned it within 30 days.

I received a bill for termination fee. I thought it would catch it to return, and I didn't do anything. I received a second bill, and now for $295.38! Then I received a phone call about the bill. I called Verizon in AZ and was told I would still be billed for "usage," even though I never even got to use the USB. I was told I was supposed to contact the store within 3 days to verify it didn't work. (I wasn't in Florida that long.)

Then Ahad said I was supposed to let the Naperville store figure out it was defective. So Verizon made a mistake and charged me a termination fee. They also sent two letters and made 1 phone call. And I'm supposed to pay them $85.

I believe I should have the total bill wiped out, since the service was never used. I believe Verizon should apologize that they made a mistake and charged me a termination fee. It seems like they are saying "Oh, you made a big mistake by not bringing the USB card back within 30 days, and we have to punish you. But we're OK for making a mistake, because we are a big company and we have rules."

We've had service with Verizon for nearly 10 years now and still can't get signal from our home. We've spoken to anyone who would listen and still no help. We originally got service with them, so we could do away with our land line service, but had to keep it. My husbands mother is 84 years old and in poor health so we got the phones in case she needed to call us. In order to get phone signal we have to drive 3/4 of a mile down the road.

We call Verizon and every time we call, they say dial *228 and it will improve our signal. We've been doing it constantly since we got the phones to only get same results. We kept thinking things would get better but no results. I guess as long as they can't hear me, now things will never change with this company. I ought to sue them for false advertising. We don't dare get rid of our phones because we are afraid if we do his mother will need us. We would get another company but we are afraid we will have the same problem.

These companies think they have us over a barrel and I guess they do. It wouldn't bother me if we only wanted the service for pleasure, but we have it out of need. We have to pay for both cell phone service and land line services When if Verizon stuck to their pledge that they offer better service than anyone else we could believe them. They think they are so important and all they are is a big joke. Can you hear me now? Verizon doesn't!

We signed up for a bundle package with Verizon for phone and internet service. The bills have been totally inconsistent and overcharged, and I can't get any help with them. Numerous operators have tried to help, but they all gave different information and scenarios as to what the problem is. The bill is not what we were promised, and we still haven't received the $200 AmEx gift card to offset the installation charge we incurred. We have been charged more than $75 more each and every month for these bills.

From April 13, 2010 through April 16, 2010, I have received five phone calls regarding the balance of Verizon my cell phone account from ****. The amount mentioned was $30.00, soon after the next phone call was $90.00. A payment of $90.00 was mailed April 10, 2010. Today, Tuesday, April 20, 2010, getting no satisfaction, Verizon has resorted to calling neighbors. At 2:00 PM, a neighbor gave me a message from Verizon to get in touch with them.

My last payment was March 29th in the amount of $135. As told by a Verizon representatives, when I call to ask what the payment was (on my birthday, March 22, 2010). The most current billing did not reflect this payment. The cell phone is the only telephone I can or want to afford as a senior (75 year old). I cannot understand why there is such immediate harassment.

It does not matter that the usefulness of the phone is of poor quality but I recognized my obligation and was trying to meet it. In summation, the account is not past due, perhaps, according to the company's billing there is still an outstanding balance which I feel could be reflected on the next bill. In spite of the fact I am not satisfied with the service, I am will to "ride" out the two year contract and call it a day!

In November, we ordered a package through Verizon that included phone (unlimited local and long distance, voicemail, etc.), internet (3MB) and DirecTV. The package was priced at $64.99 per month (after rebates). The DirecTV was installed and the phone and internet were started. Then Verizon said that we could not get the $64.99 price.

We called back and after getting the runaround, finally were able to speak with Rayna (supervisor in Tucson, AZ). Everything was set for the $74.99 (she was not able to apply an online rebate), with about $15.00 of taxes and fees. We have never received a correct bill with these charges. We have tried working with them.

We filed a complaint with the Better Business Bureau. We have tried working with Terri (Verizon) about the BBB complaint. She has been unable/unwilling to actually work with us. She just maintains that there is nothing she can do. Verizon maintains that we are being charged $99.99 and yet we have never received a bill for that amount, it is always more. We would like Verizon to stand by their advertising and correct our account to reflect the original advertised price.

I switched my cell phone services (with 4 lines) from Verizon to AT&T about a month ago. On 3/22, two lines were disconnected and switched to AT&T. For some reason that only Verizon can make up, one number's two-year contract did not end until 3/25 even though I started this line on the same day as the ** line. So we waited until 3/26 to switch the ** line to AT&T. The fourth line was not switched until 3/25 because we had to wait for the new phone to arrive from AT&T. In any case, all four lines were ported to AT&T on 3/26, and we have never used Verizon since. Now, I have this bill due tomorrow in the total of $191+ that asks me to pay through 4/19.

We are trying to figure out what kind of credits we will get in our next bill, the final bill, but were told there would be a small credit on the ** line only because the ** and ** lines are "suspended", not "disconnected". I went back to the Verizon store in Commons yesterday and verified that these two lines should have been disconnected. But John said that his system shows that it is suspended.

We called customer service multiple times and they insisted that they charge for a whole month even with one day of service. We could have switched to AT&T at the end of the previous billing cycle, when they told us there would be about $70 of early termination fee, if we were told that waiting for a few days after the two-year contract would be even more costly: A whole month of charge!

This is not the first time Verizon Wireless inserted hidden charges. Every time, it took me hours of my working time to argue and seek for justice. I've complained to their customer service too many times that their billings are unreasonable, but never got any response. I hate Verizon Wireless. If there is a forum that everyone reads, I would post my experience there so that the whole world would know.

I am a busy single mom with two kids. Taking away my working hours means that I had to work overtime on weekends to make up my work. The mental damage is big. I hate Verizon Wireless, if you'll allow me to say it again and again. I can't find the address of their customer relationship department to write a complaint to. The customers are just a piece of meat waiting to be devoured by Verizon wireless.

When I upgraded my phone, they changed my plan without telling me. I told them do not change anything on my plan. They have off my data package which I used since 2005. Now, I'm getting much higher charges.

Verizon's last form (USPS) said I had a credit coming of $3.44. That was on February 23, 2010. I received nothing from them in March. Today (April 19, 2010), I received a bill for $99 and I'm told there is a $5 late fee and the total bill for two months of special service should have been for $70. In the same mail, I received notice of service disconnection with charge of $15 if I do want to reconnect. This comes at a time of great hardship for me. I lost my husband to liver cancer and they harassed me about his phone number after receiving the death certificate from me. This is harassment.

I was a customer of good standing with Verizon for over six years. In August of 2009, I was changing my address and in the process cancelled my service with Verizon, due to the fact that I found a company where I can get my phone, television, & internet for a one month price. My average phone bill with Verizon over the years was always between $45-$65. My second to the last bill with Verizon, billing date 07/28/09, was $130.

I immediately called them upon receiving the bill to ask why it was so high. They said that numbers were being called outside of the local calling service, that were being charged at up to .21/minute instead of the flat rate of .09 per call. I asked if they could provide me with the numbers being called that were hiking up the bill, so that this problem could be avoided in the future. Verizon said they could not provide me with that information. I asked why not, knowing in the past phone bills sent to customers had an itemized breakdown of all calls made. I was not happy with that response and reminded them to make sure my service was disconnected on August 17, 2009 (the day I was moving).

On Sept 3, 2009, I received my last bill from Verizon. This time my bill was $265, about a 300% increase in my regular phone bill and almost a 100% increase since the last month. This did not seem correct at all, especially since the high bill from the previous month prompted my household not to make any non-local calls. I immediately called Verizon that afternoon of 09/03/2009 to dispute the charges and to officially request an itemized breakdown of all calls made for the 7/28/09 bill and the 8/28/09 bill.

I said I had every intention of paying the bill, but I must make sure that all the charges and calls made were accurate. I even changed my billing information with Verizon that day 09/03/09 so that they could send me the information. They said they understood my concerns and would send out that itemized information immediately. After my call, I sent out a check to Verizon, in good faith towards settling the bill, of $75.00 which Verizon cashed on 09/09/09.

On 09/16/09, Verizon sent out an itemized bill for the billing date 05/28/09-06/28/09. This was not the bill information I requested. On the bottom of this itemized bill was the date 09/03/09, confirming the date of my first call to Verizon. Upon receiving the wrong itemized bill, I called Verizon on or around 09/20/09. I told them again that I wanted to settle the bill, but they must send me the itemized breakdown for 06/28/09-08/28/09 to validate the accuracy of the bill. They agreed to send out the right information. They did not. In the month of October, Verizon sent to me the same original bills for 7/28/09 & 08/28/09.

These bills provided only the number of calls made, at a certain rate. Nothing containing the itemized breakdown of the disputed bills. To this date 04/19/2010, Verizon still has not sent me an itemized breakdown for the bill dates of 7/28/09 & 8/28/09. I called Verizon again two times in the month of October and then again in November. I talked to a Verizon representative in November, once again stating my intentions of paying the bill in full once I could validate the disputed charges.

I sent out another check towards the bill, in good faith dealings, for $30.00 that Verizon cashed on 11/3/09. Then in November 2009, sometime after I spoke with a Verizon representative and after they cashed my check, Verizon maliciously charges off my debt and calls it uncollectible, regardless of my numerous attempts in good faith to resolve the bill. I only found out they had charged off my debt as uncollectible on 03/25/2009.

Never in my conversations with Verizon reps was I informed that I was a hostile customer who had no intentions of paying the bill. As a consumer it was my right to investigate and request information regarding two bills that were over a 100% increase from previous bills. Verizon maliciously crashed my 805 credit score without my knowledge, just because I questioned the validity of their bills.

Usual protocol for companies, especially for good customers, is at least six months before reporting a debt as uncollectible to the credit bureaus. I have since talked to them about this issue and they refuse to reverse their inaccurate report to the credit bureaus. This is clearly a case of a huge company trampling the rights of honest consumers who cancel their service and question their bill. Shortly after inaccurately charging off my debt, Verizon sends my disputed bill to ERS Solutions collection agency. On 11/23/09, ERS Solutions sends me a notice that my debt has been sent to collections.

I never received any alert from my credit watch company, Identity Guard, because Verizon fails to report that my debt is now being sent to collections. Upon receiving the notice from ERS Solutions on 12/01/09, I immediately called the company to dispute the debt and inform them of the failure of Verizon to send me an itemized breakdown of the disputed bills. On 12/07/09 I sent out a certified letter, officially declaring in writing, that I dispute the charges with Verizon. Again, never being informed that Verizon has already charged off my debt and damaged my credit score. On 01/08/2010, I sent out my second certified letter to Verizon/ERS due to no response from my first certified letter. Once again I stated that I would love to settle the debt once Verizon provides me with the itemized breakdown of the bill.

Then on 02/09/2010, I filed an online Consumer Complaint Form with the New York State Consumer Protection Board, because I thought my rights as a consumer were being violated and that Verizon was trying to shove a $335 bill down my throat. The NYS CPB then gets in touch with ERS Solutions. Finally, on 02/23/2010, Nicole of ERS Solutions calls me on the phone about the bill. I explain about the lack of disclosure by Verizon to provide a detailed itemization of the disputed bills. Nicole was very nasty and stated, Verizon says the bill is the bill and they don't have to provide you with anything else.

I'm sure this conversation is on record with them. I said then that I still dispute it. The next day ERS Solutions gives my case back to Verizon who turns it over the next day 02/24/2010 to Afni Collection Agency. On 03/03/2010, I received a letter from Afni collection. Then on 03/04/10 the NYS Consumer Protection Board sends me a letter stating that they believe the matter has been resolved. On 03/11/2010 I sent out my third certified letter, this one to Afni, that once again stated my desire to pay the bill and my discontent in Verizon to provide me with the itemized bills in dispute, therefore making me question the validity of the bills.

Finally on 03/25/2010, I discover Verizon's actions of wrongfully reporting my debt as uncollectible while I research my credit score online. My calls to them since have been unproductive. In their eyes what's done is done. They still want their money, yet still have not sent me any itemized bill breaking down the time periods from 6/28/09-8/28/09 on a call per call basis. I still have no way of knowing what phone numbers were called and at what time. According to Verizon I just have to accept the $335.00 in increased charges.

I hope that in this consumer complaint report I have stated my case clearly. Since 09/03/09, I have disputed Verizon's charges and requested a full breakdown of the bill for verification. To this day, once I am provided with the information for verification I will settle my debt with Verizon. I believe that Verizon acted aggressively and wrongfully, in a time period of only 90 days to report my disputed debt with them as uncollectible with all three credit bureaus. I, as a consumer from 09/03/09, acted responsibly and in good faith to resolve my debt with Verizon. Having an 805 credit score, I would not act negligently and dispute a bill only if I thought that a 100%+ increase in my bill was questionable. I truly am at the mercy of the credit bureaus now with this dispute.

I honestly believe Verizon went out of their way to damage my credit score and never notified me of their decision to consider my debt uncollectible. From all the documentation that I have kept, you can see that I acted appropriately, and in a timely fashion with Verizon, but they instead wanted to crush my future credit. Only a reversal by the credit bureaus will validate my rights as an honest consumer. Leaving my credit score at the current state will seriously affect my ability to get a loan, credit card, even medical procedures on credit. Big companies like Verizon should not have this type of godlike power over their customers who dare to question them. Not only have I contacted their office, I have sent certified letters to the major credit bureaus asking for a credit file investigation request hoping for some kind of reversal of credit. I also have sent an online consumer fraud complaint to the Federal Trade Commission Ref.

When I applied for a mortgage loan for a second home, the mortgage company ran my credit check. Verizon wireless had a charge for a wireless phone that my nephew had. He switched to AT&T. He called Verizon and asked what his balance was when he switched over. They said it would be mailed. Neither of us ever received a bill from Verizon. I am still a customer of Verizon wireless and have been for 13 years. They never billed me on my statement for the remaining charges on my nephew's phone. They sent this to a collection agency.

Numerous calls to Verizon did not get me anywhere. I finally paid the fee to the collection agency in the amount of $374.00. I asked for a verification letter. I have never received it after several calls. This has brought my credit score down to 687 which means I would have to put 20% down for the mortgage. I am very dissatisfied with Verizon. I am thinking of switching to another provider after all these years.

In May 2009, we relocated from Minnesota to Ohio. We have been trying for almost a year to get our cell phone area codes switched to a local number with Verizon. We are told that because of the Alltell/Verizon merger they cannot make this change. It has something to do with some government trust. We have elderly family members in the Ohio area and they are forced to pay for a long distance call because we cannot get a local phone number. I think it is totally unacceptable that I have lived in Ohio for over a year and still cannot get Verizon to give us a local area code.

A second issue is that because of this "trust issue" we cannot go into any local Verizon wireless store and receive any service at all. Last May, shortly after we moved here, we had an issue with one of our phones that was still under warranty. We went into a local store and were told because of this merger they could not service our phones and we had to do it all online. We had to wait 2 days to receive a replacement phone. We now have another phone eligible for an upgrade and figured it had been a year so by now the issue with the trust market should be fixed, well I guess not. We again went into a local Verizon store to purchase a new phone and again were told we cannot get service at any Verizon store. We are forced to do everything online!

Again this issue with Verizon has been going on for over a year. I have called and talked to numerous individuals at Verizon and have had no satisfaction. I do not understand why they just cannot cancel our current contract, set up a new one with the new local phone numbers. I suggested this and was told I would have to pay a cancellation fee for each line! Again this is not my issue, it is a Verizon issue. Why would I pay a cancellation fee to cancel one account only to set up another? I do not want to go to another provider as we have been satisfied with Verizon up to this point, but find that they are now willing to work to resolve this issue. Anyone who lives in the Ohio area and wants to call us must still pay a long distance fee because we cannot get a local Verizon number. Also, we have to wait to receive any type of service on our Verizon phones as we cannot go into anyone of the 30 Verizon locations in our area. We are forced to do all dealings with Verizon over the phone or internet.

I have a Palm Centro cell phone for over two years now. This is a smart phone. About a year ago, Verizon initiated the policy that by purchasing a smart phone, you must also purchase a data plan starting at $30. I already had a smart phone at the time and was grandfathered in. About nine months ago, I got a new phone through Verizon, the Motorola Rival. This phone is not a smart phone, so I did not have to purchase the data plan. After less than two months of use, the Motorola Rival phone died. I received a white screen and it stopped working after that. I still had my Palm Centro, inactivated.

I went to a Verizon store in Tampa, FL where I live and had the rep change my phone back to the Palm Centro because I needed a phone and the Palm still worked. The rep at the office reactivated my Palm phone. At that time, he did not mention that he would also be adding on the $40 data package. After that switch was made, my next bill was $100. This was because they had put on a $40 data plan (corporate plan) without saying anything to me about it. I called customer service in March 2010 and was told that the data plan was put on because the Palm is a smart phone. I said that I was not advised this when I switched back and that I did not want the data package.

The rep told me that the Palm Centro was not one of the smart phone required to have it because it was a phone available before Verizon made the policy that smart phones had to have a data package. He removed the data package from my plan. The rep told me that I would still have to pay the $100 for the month, but that the extra $40 would be credited towards my next month's bill. It showed that I did not use any KB of data and that is why he was able to credit the full $40. I paid the bill for $100.

Today, March 16th, 2010, I looked at my newest statement online. The bill showed $171.61 due. The breakdown of the bill: $15 for monthly access charges (due to the $40 credit from paying $100 the month before) and $146.81 for data charges. It showed that I had used 9,787 KB of data. I called into customer service. The rep was rude and very unprofessional. He did not show any empathy or even verify my information, like address or name to make sure I was the account holder. I disputed the charges, I did not use the Internet and incur that data usage. He said there was a record that I used the Internet on March 13th, 2010.

I asked the rep to tell me when it showed that I called to have the data package removed. He said, "March 12th, 2010." I told him that it does not make sense that I would call March 12th to have the data package removed (which allowed for Internet usage) just to use the Internet the very next day and be charged a huge amount per minute. He said that I must have used the Internet or someone else did, because his system showed activity. He was rude and showed no empathy. I told the rep I wanted the charges removed, I did not access the Internet, I cancelled the package for it.

The rep tried to compromise by saying he would give 35% off the bill. This was not acceptable to me. I asked for a supervisor. He transferred me to his supervisor, Joseph. Joseph was rude and showed no empathy. He said that his system showed usage and that I must have used it. He tried to compromise by saying he would retro back a $40 data plan (corporate plan) and charge me that in addition to my regular calling plan. I said that there is a $30 data plan, why wouldn't that be charged instead of this $40 corporate plan?

Joseph told me that I had the corporate plan before and that is why he is choosing that plan. I told him that it was only the corporate plan because my previous phone died, and I went back to the smart phone. That the issue was supposed to be fixed the month before. Joseph said that this was all he was going to do for me. This is unacceptable. I have been a customer of theirs for over five years.

I opened a Verizon Cellular account in Feb. 2006. After less than 30 days of using the service, I called to cancel because I wasn't getting clear reception and my call were being lost. Verizon charged me an early termination fee after 2 months and did not close the account right away. This shows up on my credit report as a charge off of bad debt of $596. This has had a negative impact on my credit report and has caused me emotional distress.

I'm getting charged for something that I didn't order and I have to wait 60 days for the money to be refunded back to my card, when they could have adjusted the bill so that the extra money wouldn't be taken off my credit card.

On April 14th, 2010, I received an email about my bill from Verizon which to my shock and dismay was $225.13--when the normal bill is $97.23 and is what I was expecting my bill to be. I immediately called Verizon and spoke with Brenda (ID #**) who informed me that the bill was so high due to roaming charges, while in Kirkwood, CA. I was never informed that I was roaming nor was I informed that my plan did not include roaming charges. Had I known, I never would have made any phone calls.

When I originally started my plan, it was with Alltel, and my plan included roaming charges. When Verizon bought my service, I was never informed that my plan would no longer include roaming and that I would be charged from roaming when in the USA. Brenda told me that the charges were valid, even though I explained that they were not even legal, and that they would only be able to credit me the roaming charges if I changed my plan to a Verizon plan which would cost me a month for the same features that I had before.

I then asked to speak with the supervisor and was transferred to Tameka (ID #**) who said that the charges were valid because they were not able to find anything on my old plan stating that roaming was included. I am positive that roaming was included because I travel so much and I was roaming all the time on the Alltel network, and not once was I charged for roaming. Tameka told me the same thing that Brenda did, that I would have to change my rate plan if I wanted the $128 credited to my account.

These charges are illegal since I was not informed of them beforehand and I refuse to pay them. Telephone companies should not be allowed to take advantage of consumers and bill them whatever they want without any kind of warning first. I refuse to let Verizon get away with their unethical and illegal conduct, and will take whatever steps necessary to stop them.

I have had a cell phone, purchased with a Verizon contract, since 2006. I am not much for talking on the phone and opted for the 450 free minutes option. The first hint of a problem came when I decided to look for my new phone. I had to do some real searching as most people want "gadgets" and I wanted just a phone. I found a phone but the transfer of information was not working when I was at the store (Diamond Wireless). I got specific instructions on how to handle this at home.

I made the purchase and went on my way, after being assured numerous times that this was not going to cost anything more than my last phone. The phone is an LG Chocolate and I liked the flip phone design. Then, my first bill arrived and it was way more than my previous bills. I spoke to Verizon and was advised that the charges are for transfer of ringtones. I thought the ringtones were mine because I made a purchase. I was told they are not transferable. This was in conflict with the young man where I bought the phone.

I talked several times to Verizon and they finally agreed to reverse the ringtones charges. But I was admonished by several employees that the next phone I get, I will have to pay for ringtones. This is quite a good deal they have going. You "purchase" a snippet from a recording, for $2.99 and then in two years, you have to pay again. I would guess that it is profit center for Verizon.

This month's bill just arrived and I am still shocked by it. The bill is for $91.09. Upon calling, I was told that I exceeded my minutes. I knew that was not possible. Then, I finally dragged out the fact that "toll-free" calls are not toll free on a cell phone. "You have to use your land line for the call to be free." Therefore, the many toll free calls I made last month cost me about $36. Now, ain't that a kick?

I have searched Verizon websites, finding no reference to "toll-free" billing. I was in the process of searching for any laws on cell phone billing when I came across this site. In doing so, I find that there are few, if any, laws regarding cell phones unless it involves driving. There was one case against Cingular for 'underhanded' billing practices.

I am in a mess here. I lost a lot of a small investment account in the Wall Street meltdown. All of these toll-free calls were to credit card companies to stave off bankruptcy. I have paid about $500 in co-pays to my medical insurance. I had hand surgery, spinal injections, MRI, and I take eight prescription medications, I had a spinal cord, two disc fusion two years ago, which revealed that my spine is arthritic top to bottom.

So, that interlude was to advise why I am trying to work with my creditors and in so doing, ended up with a $36 bill for using toll-free numbers. Catch 22! I am getting sick and tired of the American consumer being taken advantage of, for the good of the Fat Cat CEO's (or whatever title they use). Thank you for the chance to spout off!

After reading other complaints about Verizon, I see I am not alone. I have not had phone service for 11 days! I do not receive a cell phone signal where I live, so my land line is my only source of communication. I was told at first, that my phone would be fixed by Thursday - a full week since I turned in my report on-line. When I called on Thursday, they were very apologetic and the phone would be fixed by tomorrow.

It is Monday and I am still waiting for tomorrow. I have never been in touch with a supervisor, even though I have requested it. I am a substitute teacher and need a phone to be called to work. My son needs a phone for his work notification. I have an elderly mother and other children who are out of town. I need my phone.There has been no great damage done, just the insecurity of not having a phone in case of emergency.

My cell phone has been powering on/off by itself and not holding battery charge. It also has a lot of static on the line for calls. I called in to see what was going on, and they said that I need to do a software update and I need to be on another phone. I advised them that this is my home phone and I have no other way to contact them.

They then said that this was not able to be fixed on the phone and that I need to go into a store to fix it. I advised them that when I get off work, the stores are closed and I work weekends. The rep said then that she was not able to help me. I asked then to speak to a supervisor, and the rep refused to let me speak to one. After about 20 times asking for one, she put me on hold to get one.

Then Ari (#1579214) came on the phone, and immediately from the first word out of his mouth, he was very rude, unprofessional, and demanding. I advised him that I am unable to go into the store, as it is closed when I get off work. He said that he would not be able to help me then. I advised him that I pay $6.99 per month for my insurance for things that happen like this. He said that they would charge an additional $89.99 on top of that, even though my phone is under warranty.

He was so rude to me and unprofessional that I could not go on any further, as this call was just going in circles and he was not helping me. I had to end the call as he was shouting at me and was talking over me, and I could never get a word in to speak.

I am paying for this service, and I am not getting the service. I am also paying for insurance, and even though my phone is under warranty, they do not want to replace it. I would like to be released from my contract without having to pay the early termination fee, as I have had nothing but trouble with this company from day 1. They have refused to help me and have lied to me. I also want to have all my insurance money that I have paid in the course of 6 months refunded back to me.

Verizon promised a port date of 09 Sept 2009 for a port to NumberGarage. The port never occurred. We were finally contacted by NG in November saying Verizon needed a password to port. I contacted Verizon and told them there was no password. If they couldn't port it, terminate it. Verizon continued to accumulated monthly charges through January 2010 and still has not terminated the account. It only died from failure to pay. No phone has been active on the account since August 2009. Now Verizon is attempting collection. A complaint has been filed with the FCC, but they do nothing. I also emailed my complaint to all of Verizon's executives without resolution.

I was double billed for wireless charges. I was jerked around through four different responsible numbers. I was tied up on the phone for over an hour. Everyone cited bill of $106 while bill showed $295. Then I got cut off. I could not get this resolved.

I have not had good experiences with this store, since they opened. You usually do not see the same person working twice. I had a phone that needed to be activated, and another (which it was replacing) deactivated. I also needed the contacts transferred to the new phone. All photos and files had already been transferred through Bluetooth. It took approximately 4 minutes for this service to be completed, and I was then charged $22.83, plus Tennessee sales tax, for a grand total of $25.00!

What makes this fact so totally outrageous is that, a few months ago, I had another phone that went through the exact same procedures, but at a different store location, about 30 miles away, and it was free! I realize the Harriman store is privately owned, but ripping people off only gives Verizon a bad name. I truly hope the store owners consider changing some of their policies, however if they don't, I hope they lose lots of business. They will certainly loose mine.

It's very difficult to get a hold of live person, I tried for 45 minutes. When I did get to person, they disconnected me. Only when I called as new customer was I able to talk to sales rep. Verizon claims their pre-paid phones and minutes are not a plan. But in order to keep phone running, you have to pay monthly charge in addition to buying minutes. The sales rep. at Target sold phone as a non-plan option. The local Verizon sales rep. claims their most basic plans start at $40.00 a month and pre-paid phones are not a plan.

What they gloss over is how you get punched for additional charges on pre-paid phones which really are monthly plans, complete bait and switch. Once you have Verizon phone, you have to keep paying in order to use it. Virgin Mobil actually does what they say, they have pre-paid phone with no monthly charges. Once you buy the phone and minutes, that's it. Once you run out of minutes, you go and buy more, that easy. This is what I was led to believe I was getting. Very poor customer service abd very disappointing to be lied to by Target then Verizon. It's clear this is the sketchy angle they want to take with customers.

In October last year, I was eligible for an upgrade on my phone, so I purchased a new LG ENV3 which is really nice. My wife and I went to get her a new phone yesterday, and she likes my phone, so we were going to get one just like mine only in a different color. The associate said that we have to pay $10.00 more a month on our bill, because it has internet capabilities and that is something we do not use. So they are forcing us to pay for something we do not use just because it has that service.

I think we should have the right to choose whatever we like without being penalized for it. So I ask, "What is this world coming to?" With my phone when I bought it, Verizon wanted $189.99. I went to Sam's Club and got the exact same phone for $23.00.

On or about Friday, March 26, 2010, I spoke with a very kind woman at Verizon about all of my accounts that I have with them, i.e., land-line, cell phone, cable, and internet. She gave me information about Verizon Internet Security Suite, after which time, I chose to use this as opposed to using McAfee directly, as Verizon's offer was far less costly. Having called from my office, Monday, March 29, 2010, it was suggested to me that I call at home when I get there; so I did.

That same date, I spoke with a gentleman named Yogi for about two hours, at which time, McAfee was being uninstalled and V.I.S.Suite was being installed. Two hours later, he told me that he would have to continue installation the next day, which would have been at 5:30pm when I would be home from work and able to talk.

Two hours later, no call as promised. I then called and connected with a gentleman named Don who spoke English clearly enough so that I could understand him. He was so patient and understanding, and he completed the installation in about less than one hour! I cannot say enough good about this kind soul.

The bottom line is (thanks to Don!) I will not be charged for the first month of this protection, minimal though the cost is; did not get any assistance from anyone with whom I spoke; and did not receive that which I was promised. So much for trusting what an alleged professional says, especially to a loyal, paying customer, without whom Verizon would not exist.

The very least that I am getting as compensation for this absurd, unprofessional inconvenience is a $10 credit for this first month. The discomfort and annoyance that this caused was far more than $10, but who cares about customers? If it is thought that an attorney would do anything to benefit me, I would love to hear from that person; otherwise, I would not waste that person's time. Funny that the words having to be typed in at the end of this are misplaced income.

I signed up for mobile broadband internet service on 3/13/10 at the Greer, SC store (contact: Joy). Signal was erratic. I called on 3/21/10 and cancelled service. I turned in device to the Greer, SC store on 3/22/10 and received credit. Initial bill came in for 1 full month's service plus connection fee. I waited for the revised bill due to cancellation. The company has a 30 "worry-free" policy on cancellation. Revised bill came in with a full month's charges plus $175.00 early termination fee.

I called on 3/29/10 and complained. The rep reported that she made corrections and that I could call back on 3/30/10 and find out the actual amount owed for 7 days of service. I called back on 3/30/10 and spoke with Amber. She stated the same full bill amount with early termination fee, put me on hold, and then hung up on me.

I called back and spoke with Keshonda **. She advised that no corrections had been made the previous day. She contacted Greer, SC and verified that the device was returned. She said she input corrections to the bill, but that I would not be able to find out the correct amount owed until 4/26/10. I asked if there wouldn't be a late charge on the bill by then, and she acknowledged that there would be, but that it would be taken off at that time.

Nobody would allow me to speak to a supervisor, though I repeatedly demanded to speak to one. All I wanted was to find out how much I actually owe for 7 days of internet service, but nobody will tell me.

I contacted Verizon in regards to ways I could reduce my bill. Through the course of my discussion, I was informed that one of the ways I could reduce my costs was to remove the unlimited nights and weekends add on that I paid five dollars a month for. I questioned this as Verizon offers free nights and weekends with their plans.

But since I was a Unicel customer and Verizon took over Unicel, my plan was grandfathered in. So I have been paying five dollars a month for a feature that is included for free in Verizon plans. Though Verizon was "kind" enough to offer to enroll me in a Verizon plan to allow me to have this feature, I would lose my other features unless I decided to upgrade plan to one which included these features at considerably more than I currently pay.

For the past three (3) years, my wife and I have been complaining to Verizon because of a problem with our landline. It is our understanding that a wire needed to be replaced outside of our home and, every time it rains, snows or is windy, we have a loud static in our phone and cannot call out, hear other people when we call out and other individuals cannot hear us. We now have a 9 month old child and this places us in danger of the possibility of needing our doctor, but not being able to call him during non-office hours (as we have not been able to do in the past because of this problem).

Verizon tells us they are coming out to fix the problem, but every time they do, it is only a band aid of a fix and the problem comes back that night or the next day. I have taken several days off of work to meet them at the house, but they have never fixed/repaired the problem and they have never replaced the wire. One of the representatives told me that it is a very expensive wire to fix. Again, this has happened 3 times over the past 3 weeks. My wife and I are very stressed out due to this. We pay for maintenance fees every month and it is not fair that we cannot have the phone service we pay for. I did note FiOS is available 2 blocks away from my home in both directions, but not at my home. Obviously, if it was available, I would not want it due to our telephone lines. We want a phone we can use and we want the wire replaced.

I went to get a new phone. He tried to sell me accessories which I did not want and said he would "throw them in." It turns out that means, "I know you don't want them, but hey, let me bill you for them anyway!" As soon as I realized, I took them back. "It will cost you $10 to return them." And then, they let me know that the phone I got, pretty much sucks "they all are like that; nothing we can do" But if you pay $35 more, we may be able to do something. Verizon has a great scam going! I am in awe. People should really go somewhere else! Maybe AT&T? It couldn't be worse than what I experienced. I'm totally disgusted.

The Verizon representatives both at the store and on the phone were polite. During a phone upgrade approx one year ago, an offer was made to add V-cast to the service. We declined. The subsequent bill had extra charges due to the upgrade. The following bills settled in to consistent charges. While working up our household budget in Feb and March of this year, I was looking closely at the bills. I found our propane provider had put us on a "plan" that charged us over twice the regional average, and that Verizon has been charging us for V-Cast for almost a year.

The store and the customer service center offered to credit us 3 months. They charged us for 10 months. We pay our bills on time. My wife and I work multiple jobs, while putting our two kids through college. Gleaning through all of the utility bills, college Bursar and Bookstore bills, etc., looking for issues is nearly impossible. Realizing this 10 months of over billing, adjusted to seven (remember they offered to reimburse 3) cost us $105.00, we will survive. If Verizon does this to 100K customers, they've made over 10 million bucks on the scam.

I had extra feature blocked in November. I called in Feb and added picture messages. I got a bill for $47 for data then this month a bill for $2033.55; $1888 was for data. When I called in, they said when they did picture messages. It allowed are son to use data. It's how it's connected. All they will do is credit us half. I'm not going to play their game. I'm waiting for a supervisor to call. I was told it would take up to 48 hours. I am most angry that they are so unwilling to help. There is no way I can or will pay this outrageous bill.

I have been trying to get Verizon to send me a regular monthly bill. I de-enrolled from online bills in August 2009 and here it is March 2010 and I finally reached a representative that completed my request. I spoke to representatives for three consecutive days until I reached someone who knew what they were doing. Their people are polite, just inept.

I called Verizon Wireless to cancel my service, they never cancelled it. I've had not use the phone for a few months and they want me to keep paying the service, when my contract is expired for more than one year. Frustration, I can't do anything because they want to manage people they just want to charge people.

In January, I contacted Verizon Wireless to change my plan since I thought I was getting close to going over my minutes. The representative informed me that I was fine and that I had plenty of minutes left. However, the next bill I received was for over $300 and was way over my allowed minutes. I called Verizon as soon as I looked at the bill. The representative told me that they had no record of my call and that the system automatically stamps all incoming calls. This is the story I get every time I call. Finally, after speaking with several people, they agreed to remove the charges and help me change my plan so that it doesn't happen in the future.

They set me up on friends and family plan. The representative said that this should resolve my issues since most of my calls were to the same people. The following month I was right back in the same position. My bill was again over $300. I started calling again and began to research some of the calls which I did not recognize.

They transferred me to the fraud department and they began to call some of the numbers in question while I was on the phone with them. We were not able to verify any of the numbers but they still told me that there was not a problem with my phone and that it was not cloned. I was very upset and so the representative told me to send them my bill with all the numbers in question highlighted for further review. They told me that they would put my account on hold until a conclusion was made and that my service would not be interrupted during this time.

I sent the bill like they asked to Alexander Dr., P.O. Box 5029, Wallingford, CT 06492-2458. The third month, I received another bill for almost $400 and they disconnected my service. When I tried to call out, I would automatically be connected to the collections department. I spoke with several agents and was disconnected on 3 occasions which resulted in me calling back into the collection department and starting all over again.

Every time they told me the same story that they had no record of previous calls and that sending my bill into the Wallingford address was not the way that they handled the situation. They said that no representative should have told me to do this and again had no record of the conversation. I even tried to make payment arrangements with them until it was resolved, but they said that the entire balance had to be made to get my service turned back on.

I have been a customer for over 12 years and have become very frustrated with the representatives that I was in tears. They refused to let me speak to a supervisor and now I am left without a way of contacting them. I am unemployed at the current time and just started working with an employment agency. Employers have no way of contacting me. It has also taken time out of my day prior to becoming unemployed and work has been missed due to my frustration and being very upset. Also, they have added late fees, reconnect fees and marked my credit as a result of their mistake. Please advise.

We have been with Verizon Wireless for almost 10 yrs now. About 3 yrs ago, I had upgraded our account and purchased a new $400 phone (XV6800). I was told by the VZ Service guy that I need to maintain the data service for at least a few months; otherwise, I will see a service charge. I was happy to do exactly that, considering that I needed and used the service. I was also told that I could cancel the data service after the few required months, and since my phone was equipped with the WIFI feature, I could always manually connect to my local networks for the data service. I had the data service subscription for almost 2 yrs.

About 1 yr ago, I decided to stop the data service, and use the WIFI manual service, through my local network. At this time, I started to experience some errors within my phone. The phone would continue to attempt to automatically log in using the VZ automatic data log-in settings. There were pop-up screens that created reports, errors and such. This was a big issue for me, especially since I did not understand what was happening. I was having so much trouble with the constant error issues that I contacted VZ support for assistance.

The multiple times I tried resolving the problems, the technicians were unable to figure it out, and so they exchanged then reset, updated, and exchanged the phone more than 3-4 times. Every new phone I was issued had the same and/or similar errors. I was fed up, frustrated, and confused. I could not use my phone properly, and the errors would not stop. No one at Verizon was able to help me and I started to look for help somewhere else.

I was recently told that perhaps the problem is not with the phone, but with the service from Verizon. I then called again VZ customer support, and requested assistance. I talked to multiple agents and finally I was transferred to a supervisor. At this time, I was told that "either I pay for the data service, or I experience problems such as interruption of phone service, unable to call out, and/or such errors". I tried to explain to the supervisor guy that "I was paying for a service that I was not getting and I did not think it is fair, when I pay for the service (phone service) I get problems like these, that cause me to lose use of my phone". He repeated the same line from above.

Unless there is a way to resolve this issue soon and due to the numerous problems that I experienced using the XV6800 phone, and only after the data service was stopped, and due to the fact that no Verizon wireless technicians were able to identify and fix the problem, I now after almost 10yrs, am considering moving to a different company, and possibly looking into additional legal support.

I had my nephew's wireless phone on my account. He switched to ATT in order to get an iPhone. He called Verizon on two occasions and asked for any remaining bill that he may owe. They said there was no balance. He nor I have ever received any bill from Verizon for his old service. I am still a Verizon customer and have not received any bill for any past due amount. When I got a credit report for a mortgage on a second home, Verizon has a past due account for me and have sold it to a collection agency. This has caused me not to be able to get the mortgage unless I put 20% down due this being on my credit report. I have never had a delinquent bill in my life.

In November I got service with Verizon. Ever since then my bill has been messed up. I got a bill for $104.77 for January. I paid it early on 12/31/09. I was then sent a bill for $104.73, which I paid 2/03/10 ($209.50). I was than sent a notice stating I did not pay the $104.77. They had taken from the $104.77 a credit of $21.03 and stated I still owed $83.74. I called and advised I had bill from them stating both bills paid. I received $104.77 on January 4 and $104.73 on February 8. This is when the circus started. Some reps could find payment; some could not. I called consistently to get this settled. Finally, I called early in March and was told payment received. I had credit of $107.00 which would give free month for troubles. This never happened.

I received next bill 3/10/10, stating I still owed the amount of $83.74. I talked to reps all day. I was transferred countless times. Some of the reps were very rude. I was told to pay $70.00 and this would be fine. I did not understand that reps thinking as I now had on bill credit for $53.82. I wanted the $83.74 I already paid removed. Most could not find. Those that could would state they would transfer me to the financial to get help. I ended up everywhere and start over again explaining. I asked countless times for a supervisor and was never given one. I never talked to anyone in financial also. If you could help me, I would appreciate your help. I will not pay for something I already paid for. I have internet with Verizon. Thank you.

I am ill. This has caused so much trouble for me. I am very ill and computer was bought for me by son to keep me company as I am a senior and live alone. I can't sleep some times. I cried countless times with the reps on the phone as some are very nasty about the bill. I have sent to them copies of my bills and receipts, no reply. I called to ask why and was told I would need a certain person to mail to. No one could give me that person. They could only transfer to financial who would tell me to fax or mail. This never has happened. I have called a total of 20 or more times. I am having sick headaches and had to go to my doctor for stress. I was placed on buspirone for anxiety. I am feeling sick all the time as there is no help for this problem. Please help.

I received a bill today from a collector for $10.00. I have an account with Verizon with 5 phones on it and internet service which is paid up to date at about $400.00 a month. Verizon never billed me for $10.00; they say they did. But I never received a bill. Why would we pay the big bill every month and not pay $10 owed since October? I did not get a bill from them.

The supervisor on the phone said that they are legally obligated to send a bill. I told her that they broke the law, because there is no way it was sent and they had the right address. She just said it was my word against theirs. I want to pay the $10 just to them and not to a collection agent. I have a lot of Verizon equipment that I purchased from them and off the internet.

I changed. I lost the money spent on phones, about 10, because I bought the extra used ones. And I have two wireless modems. Some of my phones are still under contract with them. They don't care if it is a mark against my credit. It's my problem, even though I never knew there was a bill.

We left Verizon Wireless almost 10 years ago. They imposed a $650 fee on our account for early termination which would have normally only cost us about $140 for remaining months service. We were in discussions because the towers were not present in our new town and a decision had to be made as to whether they would release us from our contract. In the middle of the discussions, they sold our account to collections and went against our credit. In the end, I paid the $650 to one of the numerous collections agents who approached us with threats. Our credit was still ruined for 7 years.

Now, after all this time, we are again being harassed by the company above-listed for something we should have never had to pay in the first place and also have had the penalty of a negative credit score for 7 years which has just cleared. This is unjust and should not be happening. We seek a customer advocate to help us get this cleared permanently.

This has been a long term penalty in paying higher interest rates due to Verizon Wireless and their many collections agents. The psychological impact is great as we try to be outstanding citizens who pay their bills and have achieved good credit through these measures of being responsible. It now approaches a level of illegal activity given that we have paid this debt 7 plus years ago and this harassment needs to end finally.

After paying my phone bills on time with Verizon for the past 30 years, with never having so much of even a late charge, Verizon bundle department lost my payment of $195.20 in May of 2009. After fighting with them for three mouths, I finally sent them the second payment of $195.20 just to resolve this problem. Then in October of this year, a Ms. Kelly ** found my lost payment and gave me a credit for it and assured me that the matter was closed. Well today, I received a letter from a collection agency again looking for the $195.20 that was resolved months ago.

Furthermore, because I didn't need my home phone any longer, I asked Verizon to disconnect my home service and explained that my TV and internet services would be from Staten Island cable for 56 dollars a month. Verizon said they could give me the same services for $64.99 a month with taxes would come to about $70 a month. But every month, they send me a bill for $96.83 which then they credit me back $20. Every month, I have to stay on the phone with their representatives to straighten out my bill and enough is enough. Please help me with these problems with Verizon. Thank you.

I received a notice of collection that I owe $615.24 to Verizon North which is not true, and that this agency will accept $50.00 to stop the collection debt. Please be aware that this scam as well as many others are generating. Stress, contacting of Verizon North of something they have no idea over I'm guessing.

We had a problem with a phone. We went to the store, and they said they would send a new one out, and once that happened, to return the old phone, per the instructions in the package that was sent. This was in Oct. 2009. I received a phone, returned the old phone as directed, and a month later, we received the bill with a $400.00 charge on it. I called customer service and they said it was because they never received the old phone. I explained to them that I mailed it as directed,. They said they would credit the account. It is now March 2010, and we still have not received the credit, and keep getting the runaround. We have called numerous times, along with going numerous times into the store, for help, but the reps have not done anything. This $400.00 charge is still on my bill. My time has been wasted trying to get somewhere with no outcome, and it may effect my credit score.

I called Verizon Wireless questioning the new "Required" Data Package on their phones. I was told that it is mandatory and there is nothing that can be done to change their new policy. I told them I have never used and won't use the data package features so why should I have to pay for them? Still, they won't budge. I asked why they simply couldn't just block the internet features from my phone and was told that was not possible. I was offered the option of buying one of their "simple phones" to which I replied I may as well keep the one I have. I see no reason to offer the "New Every Two" if they are going to demand that I add features I have never used and never will! I think Verizon has become too big for their own good and am looking forward to leaving them and going to another carrier!

About a year ago, I started experiencing some unusual ear sensations every time I used the cell phone. First it was mild and just an annoying feeling. Then it became like a dull pain in the back of my ear, first left then right ear also. In the last month or so it has developed into a more severe pain, sharper and more pronounced. It happens every time I use the cell phone. The pain has spread to the back of my head.

Last Saturday the pain became more severe, and it has been there the whole time, becoming more pronounced as the day progresses. Tonight the pain is constant, it is throughout the back of my head from ear to ear. This afternoon I made an appointment to see the doctor. I started to get a little concerned and looked up some internet info. That is when I came across your site. I hope there is some simple answer to my problem. I hope it is not cancer.

I have been a Verizon customer for at least 10 years. About 9 months ago I decided to switch to a smart phone. I did my research and settled on the HTC Touch Pro, which was compatible with the Garmin GPS application. I bought the phone and the Garmin application and everything worked great. Then one day I started having problems receiving email on my phone, so Verizon suggested that I dial *228 to update my phone. After doing that I noticed the Garmin application would not work. I called Garmin, HTC, and Verizon to troubleshoot the problem, and Verizon started out telling me they "don't support 3rd party applications".

However, after some persistence I was informed by one of their support people that they broke my GPS with the new firmware update. I feel like I have been robbed of the product that I thought I purchased. I don't see how a service company can treat customers this way. Their suggestion was to add "VZ Navigator" to my service and pay $10 a month for it and see if I could get a refund from Garmin. I suggested that if that was a reasonable solution then they should give me a refund for my phone. They refused to agree with me. I guess this depends on what I do. I can go purchase a Garmin GPS devise and then I have to carry around another device, or pay $10 a month for Verizon's service.

I have had service with Unicel since 8/11/04. Then Verizon bought out Unicel. My plan has been the same since 2004, 1,000 anytime minutes, free incoming calls and free 6pm to 6am. Since Verizon took over, they have charged me for all incoming calls and start my night at 9pm instead of 6pm. They also say that I have a completely different plan than I do. When I call them, they don't know anything about my Unicel plan. When I heard about the buyout with Verizon, I was told in the letter that I could keep my current plan.

Well I received bills from them that were over $200.00. When I got the first bill, they credited it. I was ok for 3 or 4 months and then I just received last month's bill that was like before and when I call up and talk to a customer rep they, tell me that I have a different plan and I used more minutes than allowed. How can they get away with this? They will not tell me anything about my plan, just that I went over my minutes which I haven't. There must be something or someone that can help me.

I contacted Verizon to order their new "Family of 10" service. I am not computer literate so I asked a customer service rep to walk me through the procedure of listing my 10 free members. A rep named Tommy walked me through the entire procedure. My bill went up $25.00/month for this service.

When I got my bill, I found that the numbers had not been added, that I had only 1 person on my list of 10 people and that my bill was over $400.00. I've been speaking with customer service reps and supervisor but they call it "customer error" and I gotten nowhere with them. I don't know why anyone would upgrade their plan, speak at length to the people on their list and never add them, but Verizon takes no responsibility for their own employee giving me erroneous instructions for activating this plan. I am disabled and on a fixed income. I've never missed a payment and this seems horribly unfair to me. I will be unable to pay this bill. My credit rating will suffer and I will have to get a different phone.

I've been a Verizon customer between 8-10 years and had several problems with billing, dropped calls and poor service. I finally discontinued my service on 2-10-10 and was billed for early termination. I called Verizon's Call Center and spoke with Jack **. He stated that my contract end date was 3-31-10 and the fees were justified. I asked for a copy of the contract because I knew the contract was over, November 2009. He refused and so I asked if I could speak to his supervisor. I then spoke to Nigel ** and explained to him why I had cancelled, because of the poor service and also financial hardship.

He stated that my contract end date was 3-1-10 (not 3-31-10, mentioned by Jack **) and that instead of charging termination fees, he would adjust the amount to reflect full service for February which amounts to $7 savings. I mentioned that I was more than willing to pay for services rendered and to change the amount for a 1/3rd of the cost $41. He refused and stated "you shouldn't have signed a contract." I asked if I could speak to his supervisor and he mentioned a woman name Maria who will call me between 24-72 hours from now.

This is about the wireless phone cancellation fees. I paid the fees to Verizon Wireless on 1/19. Could you please check your records about this payment? I have sent proof of payment to First Revenue Assurance. They are giving me hard time, a runaround. I really need your help on this matter, thank you.

I ordered 2 new phones as per my 2 year contract. I did not like either phone. I sent them back to Verizon and ordered 2 new phones. Every time I spoke to someone, they told me something different. I was told they would send the new phone out. No one told me about any rebate. It was supposed to be a free phone. I just received my bill and they charged me $141.00 for the new phone. I called and they said they would give me $50.00 as a courtesy.

I never would have ordered the phone if I were to be charged. I own almost the same phone from my last order. Why would I pay $141 for almost the same phone? They said I ordered it on the phone so they had to charge me. I tried to order it on the computer but was having trouble, so I called the number they provided on the website. So, if they are providing the number to call, what difference would it make? Every time I speak with someone, it is a different story.

I asked to have no text in/out and I was charged $41 for data. I don't want any text at all, just the phone and the free stuff. That's it!

I am very disturbed by Verizon's new policy for requiring the purchase of a data package for multimedia phones. We all know that kids want texting and Verizon knows it as well. As far as I can see, they only have one simple phone for texting that doesn't require a data package. It's a money grab because they know that kids need choices. We already have pressure from kids to purchase unlimited texting. Now, it's $9.99 more. I don't want my kids to have internet access or email on there phone. Not a good plan. They really don't care about their customers needs. It's just the bottom line.

I received a $1,339.77 bill from Verizon for one month, are you serious? I had everything blocked from my daughter's phone and they said that it was advertisement that was downloading to her phone, thousands of megabytes at a time. We even took it to the dealer to see what could be done and they just said that it was coupons. The applet is called Pay As You Go, at $0.15 per byte. She wasn't even using her phone at work or in the middle of the night and it still charged her. My usual bill is about $180.00, I have had the account for 13 years and they refuse to remove the charges. I will cancel my account and never use them again.

I purchased Voyager for my granddaughter. Screen went blank screen. It's a refurbished Voyager. I was given a refurbished enV Touch as no Voyagers in stock. enV also went blank screen, loses pictures and contact. I had it exchanged for 3 other enVs but same problem. Last one sent to house, earpiece not working and screen scrolls. It was replaced with enV 3. I purchased touch screen but can't get replaced phone with touch screen. Issues have been going on for one year. I have been through 4 refurbished phones. If want to keep as customer with 3 phones, should offer touch screen like Chocolate! Thought make money off plans not phone. Possibly going to lose this plan and spread the situation to all friends and family will do more harm that millions in commercials with do good.

I can't believe that you won't offer improvement in phone rather than lesser quality phone when we have been frustrated with this for a year of going back and forth to store and exchanging phones and losing precious photos of family get-togethers. Doesn't Verizon want to make customers happy and keep them? I won't recommend Verizon and like stated, I will tell everyone about our experience regarding this issue. Acceptable solution would be to send my granddaughter the Chocolate. Make good on your policy of trying to find appropriate solutions to problems.

I have been over charged by Verizon wireless 15 dollars a month for over 20 months. I was not able to determine this until the new breakdown of their bill. When I brought it to their attention, they stated that all they would do is credit me the last 6 months. I asked them why if it were their error and was told we have been paying it for twenty months and that I should have noticed the charge before and therefore they are not responsible. I spent to the tune of about 300 dollars for a va cast data package that I never ever used.

I am a current customer of Verizon Wireless. I upgraded to a new phone on 1/19/10. There was never a time I understood that I would be charged the extra usage $9.99/month fee for storage. I have 4 phones on this account, the other 3 that were purchased (same phones) before 1/19/10 without the fee. When I received my bill, I have 30 pages of charges. How in the world can someone with a decent education read 30 pages of charges and understand them? I have now lost my 30-day return for the phone and I'm stuck with it and have to pay for something I never wanted. It truly was never made clear to me that I would have to pay the additional fee.

I have had an account with Verizon Wireless for a number of years. Having had various difficulties with them, I have been reluctant to sign 1 or 2 year contracts for the phones/lines. In 2008, my son upgraded his phone using, according to the sales rep, the upgrade available on the account. It turns out the upgraded phone was placed on one phone number, and the two-year contract was placed on another phone number. When I cancelled the phone contract on my phone (for various reasons), Verizon charged me $95 for early termination. When I called customer service to tell them that the two-year contract should have been on my son's line, they told me I signed the 'contract' and the contract was attached to my line and I must complete the terms of the contract.

I have sent this letter to the BBB today. I stand behind all my statements: I have contacted Verizon Communications (FIOS) back in November 2009 to have my account cancelled with them. This is due to unfair billing practices where they constantly for the past 12 months refused to bill me on a monthly basis for monthly services. Instead, they were sending me partial or incorrect invoices for the periods they chose as comfortable. I could not understand almost any of my bills but have always paid them on time and accepted all the excuses Verizon representatives gave me over the phone. Over the 12 month contract period I had multiple conversations with Verizon in duration of tenths of hours that resolved nothing.

Now, in November 2009 when I contacted them to cancel my services which I was ready to give up on, I was lured by their representative to stay with them. I decided to cancel my phone service (we come to the conclusion that majority taxes on their bills are from telephone line subscription) and keep the internet and TV. The lure technique that I was deceived with was that she supposedly worked out a deal with her supervisor to have my TV and internet prorated at $75.00 per month via credit, and that I would be able to keep my DVR box at no extra charge for the next 12 months (also credits to my bills). I have been told not to worry about anything and just wait for the new bills to arrive.

Now, was I wrong again? The bills started arriving and despite the lesser service, they have grown larger. The latest bill which I am referring to has my TV and internet at $84.99. That is $10.00 more than supposedly agreed (no credit). The DVR box is $15.99 a month with no credit on the bill as well. That is about $20 more a month than I was promised.

I was explicitly told that there would be discounts for this and there must be telephone system recordings confirming these facts. Just for the record, I called to cancel the service in November. When I contacted them again today, 2/25/2010 I was told that that is not true, that they do not have such discounts, and that it is not true what I said that their agent promised me the free DVR service for another 12 months. I replied that yes it was and if it wasn't, I would not have kept their services any longer.

The woman did not want to discuss it any further with me, only denying what I was saying. I could not listen to her rude tone anymore accusing me of not telling her the truth and asked to cancel my account. She confirmed promptly that there would be no cancellation fee (this is apparently cheaper to them than keeping a truth told, unlied to, satisfied customer). I was given an order number ** (I was given one too back in November 2009, but unfortunately failed to write it down). They have overcharged me over an almost 2 year period. I was lied to, deceived, and told I am a liar. Quit them today without regret.

I am writing this letter regarding the service I have received from Verizon Wireless. Verizon Wireless is not customer-friendly. My husband and I have been customers for three years without any problems until recently. In August of 2009, we signed up for a two-year contract and received new phones in August 2009. My phone, the LG Env2 has been a problem. It is a defective phone. The week of December 20th, 2009, my phone started randomly turning itself off, sending calls directly to voicemail and dropping in progress calls. I took my phone at the Verizon store at 1911 Wells Rd Suite 3 Orange Park, FL 32073. They replaced the phone with a refurbished that was shipped the next day.

I received the phone on the Dec. 28th and on Dec. 30th, it started the same cycle again. I returned to the Verizon store on Dec. 31, 2009 and spoke with sales rep Anthony **. He ordered another refurbished LG Env2 and a new battery. He stated that if this happens a third time, I could get the next higher model or a different phone of equal or lesser value. The second phone worked until Feb. 22, 2010. It started the same malfunctions as the original phone (randomly turning itself off, sending calls directly to voicemail and dropping in progress calls). I returned to the Verizon store once again. I explained the situation to sales rep Tashari **. She called a manager over and she said they could give me the newer model LG Env3. I did not want this model phone but had no choice but to accept it. They are sending the LG Env2 overnight. There are the same customer issues and malfunction with the LG Env3 on the Verizon website.

I am very upset because I have a defective phone which I can not use. I asked if they could credit my account for the week of Dec. 20th-31st 2009 and Feb. 22-25, 2010. The manager Natalie ** said she could not credit my account. Verizon is selling defective LG Env series phones. When a customer complains, Verizon is sending defective refurbished LG Env series phones. This is not customer service care. I have a defective phone that I am paying for and can't use it. I would like to have my account credited for the days that my phone was not working. Please look into this, I then would be a happy customer.

Six months ago, I obtained cellular/data services with Verizon wireless and a contract was signed that stated that I would be getting a data package with my service. I have not had this service I paid for with any reliability and if it does work, it is incredibly slow. I have attempted to resolve this issue many times at the local location in which the store was unable to help other than saying the change over was not yet complete, yet, they told us at the time we signed the contract that we would have the service.

Now, I have attempted to resolve the issue via phone with their customer support and tech support. Tech support advised they would contact us back withing 48 hours and they have not. Upon contacting customer service, they advised they still will not let us out of our contract. They admit we are in a fringe area that may not have service. We have even done our own investigating and know that they do not have service in this area that they are promising and charging all of their customers. They advertise that if you are unhappy with the service that you can end your contract within 30 days and not be charged for it. We went to their local store and complained about the service within that time frame and they told us to wait for the change over to complete.

We have waited patiently for months and nothing has happened. If we had known it would have taken this long, we would have canceled our contract upon that visit. They have broken their end of the contract and won't let us terminate after admitting they know there is an issue in this area and there have been many other complaints. We have been paying a price for a premium service for six months that has not been delivered and we are sure that there are many others of their customers in this area also having the same issues.

I ordered two phones on December 2nd, in which I paid for one outright, as buy one get one. On Dec 8th, I ordered another one. I activated them all, and wrapped two for Christmas. The only one being used was the ** line. I was told they would all share minutes, for a total of $123.47, having a and third line, $9.95 plus taxes. On January 7th, I received a bill for $400.00. I called Verizon, and spent over 2 hours arguing with the rep, and requesting a supervisor. I was told one was not available. I cancelled all three phones. He said we qualified for early termination fee. I received a bill in the mail for $1,022.00. I called today, on 2/23/10, and again went round and round, trying to speak with a supervisor. 3 attempts and an hour later, I was able to speak to someone who said she would not give us a credit. All phones where returned to them. I don't think this is right, as two phones where not used until December 25th, and was cancelled on Jan 7th.

I and my wife had been with Alltel since 2002, then Verizon bought them in 2009. My contract had been up for approximately a year, so I called to let them know I would be moving my number to a more competitive cell company, and the best and most important reason is not having to sign a contract! At this point, they are begging me to stay and ask "what will it take" to keep me as a customer. I tell them about the price gouging for a replacement battery, the less than competitive plans, and my desire to remain contract free. The supervisor not only offers a refund on the battery cost and an increase of minutes at the same previous monthly charge, but also offers a "free" LG camera phone and "no new contract" necessary.

What I didn't know was that by activating the phone upon receiving it in my mailbox was that I was by deceptive means electronically signing up for another 2-year contract! By the time I learned of the trick, it's late, I have spent more time than I care to with Verizon representatives trying to resolve this. In protest, my wife and I moved our numbers to Walmart's Easy Plan, good price, good coverage, no contract. Needless to say, I have been informed by Verizon that if I don't pay the early termination fee, they will report me to the credit bureau. At this time, I am still looking at taking it to small claims court with the hope a Judge would rule in my favor.

I noticed on my latest Verizon bill 2 monthly charges of $12.95 for Dec 09 and Jan 10. These were supposedly for Voice Express Voice mail service which is a 800 voice mailbox. Supposedly someone by the name of Bill ** ordered this on my phone number over the internet in Nov 2006. He said he would have signed a "terms and conditions" agreement to abide by the contract. I complained that I had no idea what this was. Verizon will put a block on these 3rd party billers. As many complaints as I've seen online about ESBI through various phone companies, I'm surprised they have not been shut down yet.

My father had his telephone service switched from AT&T residential service in November to Verizon. Verizon switched the service and started billing him. They did the switch incorrectly and my father is still getting bills from AT&T. We called AT&T and they indicated that Verizon did the switch incorrectly and must fix it on their end. It has been months and we are still getting bills from AT&T. When we call Verizon, they are nasty and belligerent and want us to call AT&T. My father is 85 years old and is being taken advantage of. He is getting double billed because of an error that Verizon refuses to fix.

I tried to make a change in my services to lower costs and was told that I was going to have to pay $225.00 to get out of my contact. On a second call the cost went down to $150.00 for the change! I was not aware that I had any contract with Verizon. I was told that it was a verbal contract. Or a signed check as payment was good for a contract agreement.

I have had charges and services added just because I pay my bill with a check! One service costing $21.35 a month from eBusiness showed up on this month's bill. Verizon says it's not their charge but charges like the one above appear monthly on their billing. I want to reduce services or switch to another services and I feel like the old Ma Bell days like I'm being held hostage! When confronted about a $2 month charge on my bill a credit was given after a long delay holding on the line. When trying to call them back to ask questions the calls get put on hold or you get someone they call the "Retainment Department," which belittle you and talk down to you! The bill keeps getting bigger and bigger every month they make changes without notice and add stuff to make contract longer and longer. I'm stuck in a 3-year contract and have to pay to get out! When does a signed check or a call to them make a new contract?

This is a general complaint about Verizon Wireless' new scheme to charge the consumer an extra $9.99 per month by only allowing certain new phones to be obtained with a data package. These phones are currently being used without such service but Verizon is forcing its customers to upgrade so that you can use features on the phone that you didn't know of. I don't want to be forced to use all features on my phone. I want to be able to choose them as I see fit. Verizon should be ashamed of this but unfortunately these large companies only listen to its customers when they have a class action suit in their hands.

I had spoken to a Customer Service Rep. I was advised of the plan I had which was 2100 minutes and well as unlimited Text messaging and Data usage. I have a phone on the account that is a "Smart phone" and the data was being used on the phone and I was billed for kilobyte usage as opposed to the $30 flat rate data plan. Verizon was helpful enough to credit that amount of usage, the mistake was that Verizon never added the data plan that I needed on the phone from the beginning. I now have a $15,000 bill that when I called Verizon customer service and asked them why my bill was so high, they told me it was because of data usage. By this time I figured that had fixed that problem and added the feature that I needed. I have a $15,000 Cell phone bill and the account only has # phones on it. I was offered 25% off 15,000? That is not much help.

I was online searching for a Verizon bundle, to get cable installed and phone and internet, when a screen slowly pops up and asks do I want to chat with an online agent, I clicked yes. He was an imposter and a lady called, took my personal information and said the cable guy will be here at 8 am next day. No one showed so I called Verizon and they said that I never placed an order and I told her what happened. So they got my personal information. It's stressful. I had to call the bank and ss office and email online experian credit fraud.com report so they could put an alert with my ss number. What a mess. I gave my ss and my date of birth and bank card with the 3 numbers on back. So far, there is nothing. I hope I got it in time. So people, beware out on the airwaves.

I sent a letter to Verizon explaining that my mother was diagnosed with Alzheimer's disease and not capable of using the phone--she never could. She should not have been sold the phone in the first place. Despite the letter they continue to call her and harass her and she does not understand what is going on. My mother worries about the calls and I have found her crying after they call or write her.

Billing scam or mistake? Verizon has significantly reduced text messaging bandwidth as compared to other carriers. The result is that when an individual sends a text to a Verizon phone from a non-Verizon provider, and the text contains the full bandwidth of data, Verizon breaks up the message into smaller packets and send them to the phone in multiple messages (example: 1 message sent can equal 4 messages received). The Verizon customer pays for 4 messages when they were only sent 1.

On a Verizon to Verizon phone this is no problem. However, I caught this problem since I deal significantly with international colleagues/friends. My phone will receive 4 sequential text messages from Singapore, each a continuation of the previous. The sender only sent one message, but Verizon cut it up into 4 messages. Upon review of my bill, I noticed that Verizon does not provide detailed transmission data for text messaging, only for voice. They only provide a "Summary of Charges" for text messaging.

I called Verizon and spoke with a lady named Carlene. I was asking for instructions on how to review the detailed transmission data for text messaging. Originally, she thought I was in search of a method to read the actual text. When she understood my request, she kindly walked me through the website to view the data. Verizon consistently billed me for each received message when only 1 was sent (example: 1 message sent and 4 received because Verizon cut it into multiple messages and delivered 4 messages to my phone). I should have been billed for 1 message. With international charges, this can add up quickly.

Verizon's bandwidth allocated to messaging is significantly lower (about 25%) than any other mobile carrier. This bandwidth reduction results in more messages sent to my phone, and more revenue to Verizon.

Is this an accident or intentional consumer fraud? I have downloaded text messaging times and charges to prove this occurs. I can also demo this anytime. As the one paying the bill and locked into a two year contact, I don't like being billed multiple times for the same event.

I switched to Verizon Wireless cellular phone service in October of 2008. When I setup my account, I had two phones that were to be used; one for my 10 year old son and one for myself. I was very specific about making sure the Verizon representative only provided basic telephone service for my son's phone. I made sure to instruct the representative not to allow any text messaging or anything on my son's phone.

Almost immediately, I was billed approximately $500.00 over what my bill should have been due to Verizon sending my son game advertisements and my son ordering them.

I called Verizon Wireless today as I received a bill with roaming fees of $600.00. I enrolled in international calling plan last year, which the agent advised me that roaming is covered under that plan as I advised her that I travel a lot. When I called today to inquire why the use of just over 200 minutes could be $600.00 at 48 cents per minute, I spoke to Chuck who told me that I shouldn't pay that amount and it should be just over $100.00 because I should pay 48 cents per minute being that I have the international calling plan.

I asked him to please ask his supervisor about that reason for the amount of my bill. He placed me on hold and came back and advised me that the supervisor told him that he cannot deduct the cost of the roaming charge even though I was misinformed twice by the agents. I told him that I should pay the minutes that I used times the rate that I was advised today and previously. And in the future I should pay the roaming fees now that they explained my plan correctly. He said that he understood and I asked to speak to his supervisor.

The supervisor Nicole came on the phone with a rage as she probably didn't want to handle an escalated call. I explained and she interrupted me and started speaking louder than me. I became quiet and when she was finished I asked her to please don't interrupt me again because I was being very nice to her. Why did I say that? She became enraged. She started telling me why she cannot deduct any monies from my bill as the agent advised me of the correct information. I told her that they couldn't have given me the correct information as I advised them that I travel out of the country often and they said yes that plan includes roaming.

Nicole said if I call from within the U.S. to any international country that is called roaming. I know that is known as international calling and not roaming. Roaming is being in an international country and using the phone to make calls. If I travel a lot, that means that I would be in another country and want service from there to other destinations--roaming.

By now the bill is not affecting me much anymore but the awful customer service I was receiving. The mannerism of that woman was terrible. She displayed the worst customer service skills ever. By the time she hung up on me my blood pressure was escalated. She was vicious and nasty. It is terrible when a front-line CSR can display better customer service skills than his supervisor. I will now discontinue service with Verizon Wireless.

The following is an active complaint with the NC Attorney General and the FCC regarding Verizon Wireless deliberately crippling the connectivity of customers who elected to stay on Alltel data plans. This would mostly affect people in fringe areas (though advertised as full coverage areas). An update to this complaint is that Verizon is retaliating by removing credits that we had been given because of previous service failures. Please spread this information around, especially to any Verizon customers you know who may be having connectivity problems. It could be deliberate. FTC complaint no. 25257585, NCDOJ Complaint no. 1001670, and FCC complaint 10-C00194123. This may need a technical person to understand the details.

Verizon Wireless bought Alltel and the Alltel customers could remain on Alltel plans. Verizon is now deliberately crippling the connectivity of smart phones that are on the Alltel plan instead of the more expensive Verizon plan. We came over to Verizon Wireless when they purchased Alltel. We were/are on a data plan with one "smart phone" and the rest are regular phones. I was expecting to get better phone reception once the transition was done to merge Alltel, etc.

Instead, I found that my phone (the smart phone) would not work well as a phone. I was advised that the smart phones don't get as good reception. (Why don't they advertise that?) I have endured months of poor phone service and have gone through several phone changes (which meant wasting hundreds of dollars in accessories that I had purchased for my original smart phone). The event that prompted me to change phones and lose my investment in accessories was an event where my wife was desperately trying to call me because our grandson was bleeding and it would not stop. My son was with me and she was able to call him to contact me, but what if he had not been there?

For months we would be in the same car and she would be unable to call me, but his phone would work just fine (same plan, but his is not a data phone). Verizon technical support suggested going to another brand of phone and one on the Verizon system so that I could get a "hybrid" PRL (preferred roaming list) so that I could get phone reception. After several more phone swaps and wasted time, I was finally advised of the cause. Verizon Wireless is deliberately crippling the smart phones, which are on an Alltel plan instead of the more expensive Verizon plan. This is only the smart phone that is being crippled. My phone has a PRL of 40059 which deliberately limits my connectivity even though I am in the advertised full coverage area.

You can imagine my anger at discovering that all these months, Verizon had been deliberately crippling my connectivity to try to get me to move to their more expensive plan. The Verizon plan data PRL starts with a 6. I believe that their actions may well be criminal as they are discriminating against former Alltel data phone customers. It was a technical support manager who revealed this to me because they are very frustrated in trying to give support to people whose phones are being deliberately disabled by a crippled PRL. This deliberate crippling of smart phones that are still on Alltel plans could cause public safety issues such as the incident when my grandson was bleeding. Imagine when I discovered that my phone's failure and poor reception was a deliberate marketing strategy by Verizon.

On 2/17/2010, I was contacted by one Karen ** from the Verizon Wireless President's office stating that because I was on an Alltel plan that I was not entitled to the same connectivity that I would have if I was on a Verizon plan. She, basically, confirmed my allegations. Also, she advised me that I was not entitled to the credits that had been applied to my account by an earlier customer service manager and that they were going to remove the credits. I had been concerned about this retaliation by Verizon Wireless. If you are a smart phone customer who is on an Alltel plan with Verizon Wireless and you are having connectivity problems, please note the complaint numbers at the beginning.

Verizon Wireless will not return me my money for $601.86 I bought and returned this much in merchandise and service within two days. I had 30 days to return. My checking account was debited on the day of purchase. The store told me they could not put the money back in my account as it would be handled by their treasury department and they had no control. A check was to be mailed to me within seven to ten days. This was totally unacceptable to me so I immediately called Customer Service at VW. First, I was told they did not have a treasury department and to go back to the store. The store then told me to go back to customer service. It is now three weeks later after many phone calls, lies and put-offs and hang ups by customer service department. I am still waiting for my $601.86 since January 27th, 2010. It is now February 16, 2010 and still no refund. Customer Service would not let me talk to management, and after my insistence, I was put through to a supervisor, and after several minutes on hold without ever talking to management, I was disconnected.

I am being charged $420.00 for services that were not active. These services were cut off in September 2009. And now, I am being charged $179.00 for an early termination fee that was issued on February 4, 2010. The amount due on the Verizon bill was paid on February 2, 2010. So why would I be charged an early termination fee? The company has the charge of $420.00 in dispute but is threatening to disconnect our services if we do not pay the $179.00.

I have made several phone calls to Verizon Wireless (VW) customer service managers in an effort to cancel my contract with no early termination fees due to the fact that VW has imposed a price increase for Verizon Wireless Surcharges (VWS) and because this business decision to impose this price increase has caused a material adverse effect on me. As per your customer agreement below, the May request to these customer service manager's for cancellation of my contract with no early cancellation fees due to a material adverse effect was met with strong resistance at every turn by every individual that I spoke to, and only yielded no resolve.

Initially I spoke to the customer service (CS) manager Sarah on Feb. 5, 2010 at approximately 3:00 pm CST. I talked to her in length concerning the VWS. She stated in fact that these where government taxes that VW did not have any control over and that VW customers where obligated by law to pay for these taxes in full. I attempted to correct her, reading directly from the FCC website that these charges/fees where in fact not taxes and that she was misrepresenting these fees as taxes to customers. She was very adamant in her explanation that these where taxes that VW had no control over, and in turn we (the customer) were obligated to pay for. I asked Sarah if I could speak with her supervisor and she informed me that she was the highest leave supervisor that I could speak with. I asked her if she actually had a supervisor and she stated that she did but informed me that supervisors at any higher leave than her did not take any phone calls from VW customers.

My second call on February 6, 2010 at approximately 3:10 pm CST to a customer service manager Steven was much of the same explanation. He also insisted that the VWS where taxes and that VW customers where obligated to pay for them by law. I also tried to explain to him that these prices/charges VW had set for the customers to pay where not taxes. In addition, I also explained to him that this increase was causing a material adverse effect on me and he replied I doubt that these charges are having a material adverse effect on you. I then asked him how he could come to this determination when he had no knowledge of my personal financial situation. He had no explanation but still insisted that this charge was not causing me a material adverse effect. He then went on to say that the answers that he was going to give me for any further questions were going to be the same as all the previous managers I had spoke to. He then avoided all my questions and asked if there was anything else he could help me with. After that he just kept talking over me and would not let me interject or talk. It was very obvious to me that Steven was not going to let me speak or ask any further questions or help me in any other way, so I had no choice but to end the conversation.

I have made every reasonable effort to research what the VWS are and come to the factual conclusion that these are prices that VW chooses (as a business decision) to impose on their VW customers, which the FCC imposes on Verizon Wireless via the Telecommunications Act of 1996. The FCC clearly states that these taxes imposed on VW do not require this charge to be passed on to customers. Each company makes a business decision about whether and how to assess charges to recover its universal service costs. The VWS (as stated on my bill) which is very misleading encompass the following charges: a.) Fed Universal Service Charge, b.) Regulatory Charge, c.) Administrative Charge, and d.) Texas Universal Service.

Again, because I was never sent written notification (as per the customer agreement) of the increase in charges/prices (Verizon Wireless Surcharges) set by Verizon Wireless on my most recent bill and has in fact caused a material adverse effect (as stated on the customer agreement), I formally request that my current contract immediately be canceled with no early termination fees. The Verizon Wireless Surcharges are set by Verizon and passed on to the customer. Because of this increase in price, it is causing an adverse financial effect on me. After talking to several individuals, everyone pretty much said, "Too bad, so sad. We will not cancel your contract with no termination fees."

Versizon has been calling my number for three weeks asking for a Mr. Gonzalez to call a certain number and enter his 10-digit reference number. I also got a message that says: If we called the wrong number, to press a key. I have done that but they keep calling and running up my minutes on my pay as you go plan. They're costing me money each time you call. Check it out and you will see that Mr. Gonzalez does not have this number, that they have made a huge mistake. I am asking that they stop calling and get their records straight.

I got charged for things I didn't do. I was charged and extra $167 on my cell phone bill and wouldn't credit anything back.

My Verizon service has steadily gotten worse in the last year. When I complained to Verizon they talked me into an upgrade with a new phone that was to solve the problem, didn't happen. I have cell phone for a long time and service has never been this bad. Others are having similar troubles. Something is going on with cell service in rural Ohio. Verizon will tell some of biggest ** you ever heard, like all I need to do is another upgrade. How can a company provide a phone that will not last a little more than a year? It is little more than a scam. What a person do?

I signed a contract for cell phone service with Verizon Wireless. I am a real estate agent and all of my phone calls are directed to my cell phone number. I soon learned that anyone calling me locally from a land line was not getting through to me and there was no message, nothing. It would ring a few times and just go dead.

After calling Verizon, I learned that my phone was in a new exchange and those exchanges are apparently not linked with the land line business here (Embarq). I was told by Verizon to call Embarq. That this was a problem with the land line company. I called Embarq who sent me back to Verizon and said it was a Verizon problem.

Finally, a representative from Verizon basically said too bad, there is nothing we can do about it. What kind of service is this? This is costing me business! They said people would have to dial the area code when dialing my cell phone if they were calling from a land line. Well, since most calls on cell phones in this city do not require that, people don't know to do it. I suggested that Verizon give callers a message that they should dial the area code when dialing my number. They said, they could not do that. What kind of service is this? I've lived in other states where this message was given when I called a particular number. I recently found out another agent in my office is having the same problem. This is my business, they are affecting and they don't care.

In late December 2009, as I was preparing to move to CA permanently, I attempted to open an account with Verizon. I was told it wasn't possible because there already was an account at Verizon under another name with my Social Security number. I proved my identity three times so far and nothing is being done. I have spoken to reps on the east coast (where I then lived) and the west coast, at stores, on the phone, at both fraud dept. My credit report shows no sign of a Verizon account so this is clearly a typo inside their company but I am nervous because they won't do anything about it or call me back. I have been dragged around for weeks now and no resolution is in sight. All I"m asking for is for them to close that other account so I know my SSN is not being abused anymore. I am furious and feel dis-empowered, what can I do?

For the past year I have been getting over charged month after month. I have to call them every month to make changes on my bill. They charge me for services I never request. I am tired of having to call with the same complaint, month after month. It's taking my time, and the frustration, I get very upset that they keep putting channels that I never request. I don't have the time to be dealing with this type of issues. They are just the worst people I have worked with!

In a nutshell, changing plans to include unlimited texting (a 12-year-old daughter) with the requisite new phone has cost us $1,000 more over the last 1/2 year than budgeted. Every interaction with the Verizon 'sales' force leads to misinformation and changes that cause bills to be $100 to $300 more than expected. The company operates purposefully to generate confusion about their billing practices and pricing.

The most recent example is that one of their sales people, I now get names and any possible ID from anyone I deal with, whom I can't identify told us to go to a 700 minute plan from a 1400 minute plan as we often have months under 700 minutes. His logic was that we could monitor our minutes and go back up to the 1400 minute plan without penalty as long as we did it before a particular cut-off date each month. The first month we do this, our bill is more than double as we are only allowed one such change a month and moving to 700 from 1400 early in the month and then moving back constitutes two moves.

It is obvious to me that Verizon's business leadership cares nothing for customer loyalty or ethical behavior or honesty. This is greed, simple ugly greed. I am very interested in becoming involved with any ad hoc group interested in the demise of our current wireless communications paradigm. This necessary component of modern life can be done a lot better and for significantly less consumer dollars. The politically connected amoral fat cats running Verizon, AT&T and the other companies are acting to extract the last ounce of blood from a cadaver.

Their business model is fatally flawed and we, the consumer, are paying the price. Since upgrading, we have spent $100 more a month than we had budgeted, which itself had increased $40 from our earlier plan. I am a self-employed consultant/entrepreneur and can't live without my cell phone, and my daughter has been brainwashed like all of our children to believe unlimited texting is the only true sign of parental love (I'm about to begin some tough love.) Verizon has also caused significant emotional hardship: worry about my business activities, etc.