Verizon Wireless - Poor Reception

I go to bed at night, and my internet works. I wake up in the morning, and it doesn't work. Because my phone service (through another company) works through internet, I also lose my phone service. Service is out for days at a time. I have to buy a cellphone, and additional minutes, just to correct the lousy service I get from Verizon. I live in a very remote area, have no vehicle, no neighbors, and have a child. With the poor service from Verizon, I have no access to the outside world. The only internet company available in this area is Verizon, and I am at their mercy. I can't get through to a rep, only the techs from India, who know nothing, unless it's in the script. I have spent over $100.00 for phone cards in the last 2 weeks, just to talk to their service dept. This is in addition to paying for a phone company I can't use, when Verizon internet goes out. Please help me find a way to resolve this.

I switched phone carriers less than a month ago, due to the fact that Verizon was having a special on data plans, and offered me more for less than AT&T. The salesman assured me it was a great network, and great phone. Within two weeks, my signal kept fluctuating, and I could not make calls, send text messages, or even log on to the internet, when I was standing right next to the modem! I went into a store, and they told me it was because I was only using 3G not 4G, even though there are virtually no 4G towers in NJ.

The phone still had problems, so two days later, I called Verizon, and spoke to a tech. The tech told me other people in my area had the same problem, but that it was probably my brand new cell phone, and should trade it in for a used one. I refused, and told them to send a tech out to check the area. I was told I would receive a phone call within 24 hours, but no such call occurred. The reception is worse, and I am paying a lot of money for my service. I never had these problems with AT&T. Now I am stuck in a 2 year contract with no service.

Every day, I drive by this area and I get a dropped call. The area is West of Newton Falls, OH between Holcombe rd. Bridge and Trumbull county lines from rt. 5 to mile south. There is no service. This happens every day.

For years, through August 2011, we were able to talk in our condo using Verizon phones. As of September 11th 2011, we cannot talk inside or outside without getting dropped calls. We've called Verizon several times as have other's in the same complex.

Verizon made changes in the area that caused our service to be almost non-existent or useless. Their response is that there is no problem with their equipment but we cannot use our cell phones to complete calls.

In the Alltel to Verizon switch over, I no longer received adequate signal at my home. After dealing with the local store and finding no solution, I switch over to a cell company that had better signal. This kicked in over $500 of early termination fees. I called Verizon and they said because I did not deal with the service team over the phone, they would not work with me. This is just wrong. If you cannot provide a service adequately, how can you fine me?

I purchased what I thought was a new phone from an authorized Verizon Wireless retailer and I was charged accordingly. However, 7 months later when I had a problem with the phone, I was informed by the tech support that the phone was a used phone and that I was the 3rd owner of that phone. I tried to resolve the issue with the store and they told me that the salesperson no longer worked at the store and that the manager no longer worked at the store, so there was nothing that they could do about it.

They proceeded to explain that if I had returned the phone in 30 days they would have exchanged it, which indicated to me that they were responsible for the replacement of this phone. I paid the insurance for the phone but since the phone was deemed used, I could not use the insurance and I would have to purchase a new phone at full price.

I have to purchase new phone at a regular price, yet I am still being charged for insurance on a phone that is not covered by insurance. Furthermore, the retailer gave all wrong contact information for the District Manager and the Regional Manager.

The reception in my area is poor. I have called several times. But they can't do anything to help because there are no towers in the area. With that being said, I went with service with AT&T who did have coverage. Verizon charged me cancellation fees, which I think is extremely unfair. After all, if they can't provide service, why should I have to pay for it? I had bad experience with them and I will probably never use them again.

I can't call or receive any kind of message, just like the phone is deactivated. My significant other thinks that I'm cheating. I can't call any numbers from my phone (i.e., 611, 411, etc).

I have had Verizon as my cell phone carrier for many, many years. In April of 2011, we relocated and had numerous issues with reception. We continually had dropped calls. We couldn't make calls from inside our home. We had to step outside. We tried everything Verizon suggested: new phones, updating phones, network extenders. Nothing worked. Verizon told us we were not in an area they serviced. We called numerous times to complain. The final straw was when there was an emergency at home, and my wife was unable to call for help. At that time, I switched to a different carrier. I then received a bill for approximately $600 early termination fee.

I called Verizon and spoke to a few different people before I was connected to a supervisor. The supervisor was very rude and said the fee could not be waived. I asked to speak to his supervisor and was told nobody was available. He said someone would call me back and then he hung up on me. That was on 8/12/11. I did not hear from anyone again until today, 9/28/11, which was a call from Verizon's collection agency. Again, I called Verizon and was told they would not waive the fee. I don't feel I should have to pay this as I relocated and was no longer in their service area. We had no choice and we had no access to make an emergency call! I don't know what else they expected us to do.

I am giving them no stars. We pay approximately $200 per month for Droid X phones that do not work in or around our house. The customer service "promised" to respond within 24 hours. After reading other posts, I can see why they haven't responded. We are in an area that should be reviewed by their representatives, as there is no coverage here although they state that there is. Either let us out of our contract, provide us with different phones that may be better, or provide a "booster" to this area to see if it helps.

I lived in a house for 3 years. My parents lived next door. We both complained all the time about the service in the house. I have to go out on the back porch to make a call at both houses. Trouble tickets never yielded anything. I moved out and into mom's house, and renters moved into mine. Within 3 weeks of being in the house, Verizon sent the renters an extender for free. I got the runaround on the phone, with 3 hours spent in the local store and an hour on the 611 line. Verizon can't answer why the renters were treated partially. There were free extenders for some customers, while others must get charged. Now, the people who live in my house have great service at the same cost that I have, while I have bad service and just got screwed. It seems like the world's largest network gets to choose who they want to screw and who they don't.

I went to the Verizon Wireless store, trying to improve the signal that I was getting on my Internet signal with another company. Verizon assured me that they could provide a better signal than what I was getting from the other provider.

It turned out that I didn't get ANY signal from the Verizon modem. I immediately returned the modem to the store and asked for a refund. I had given Verizon Wireless $107.74, based on their assurance that they would provide better service. They returned $72.74 to me, charging me a $35.00 restocking fee, in spite of the fact that I would have tried their service had they not committed fraud!

They are both liars and thieves! I called the 800 number and talked to the headquarters for Verizon Wireless that day. They agreed that I should not have been charged a restocking fee and told me that the money would be refunded to me. I've called Verizon Wireless numerous times since June 6, and was always told that the money will be refunded to me before the end of June, and then before the end of July, but it all turns out to be nothing more than lies!

I hate liars!

Reception on hurricane. Escape route is a dead zone hey 32 southest Ga froym hortense to brunswick to patterson all bad re eption and dropped. Calls wish they would put towers up or credit calls.

I went to the Verizon store in Hanover Mass and they said oh it doesnt work by the beach or at airports. They did give me another phone (the same phone). So I got back to the house and on the TV the Verizon commercial was on and there was the Verizon man standing on the beach saying "CAN YOU HEAR ME NOW?"

We wanted out of the contract due to the fact that Verizon wasn't meeting their contract. And, we were told no, it would cost us $300 to cancel before the contract was up and too bad for us. So, we cancelled one phone for $150 and got a phone from AT&T; that does work 180 miles from L.A. We are just waiting for the contract to expire to get rid of the other Verizon cell phone. We will never recommend Verizon to anyone we know.

I went to a nearby mall one weekend and saw a Verizon shop and decided to see about getting a cellular phone. The girl who helped me ran a credit check and told me for $150.00 I could get the phone. I asked her several questions about coverage of the phone. She told me as long as I was in Alabama I could call anywhere. I told her where I was from and she told me a lot of people from where I live had bought cell phones there.

I live about an hour from this mall and that night when I got about 30 minutes from where I live, I had no service. Come to find out Verizon Wireless doesn't even have phone coverage where I live. The very next day I took the phone back very upset because I asked the girl several times about service in my area. The girl didn't even apologize for being wrong, then she told me she could not give me back the $150.00 I had put down on the phone. I was told it would take up to 3 weeks before I would get my money back, because it would have to go through Verizon.

I have talked to Verizon because they are the ones who have my money and are responsible for returning it to me. I have called about 5 times in the last few weeks and every one tells me a different story. I cannot get a straight answer from anyone. As the weeks go by I feel like my money is not coming and there is no one I can talk to that is willing to help me.