Complain about a product or service

Verizon Local Service

Cathy of Kent, WA August 14, 2009

I tried Verizon for 11 days. I got a bill for 260.00. Had a 30 day return option in writing so I took the phones back. Got a full refund and receipt to show service canceled. Got a bill for over 600.00. Called Verizon customer service said they would take care of it. Two days later I got a letter saying they are turning me over to a credit bureau.

I called again, Felicia said her manager would call. Never happened instead I got another bill. This one was 206.00. Called again. Spoke to Ramone, a very nice person, and explained it all again, gave him all the invoice numbers. He spoke to his manager who said I still have to pay for a full month. What??? That is not what the contract says. I would pay the 56.00 for the days I did have the service but no more. I did ask to speak to the next level manager but after 20 minutes of waiting, hung up. Who else is having billing issues with Verizon?

Eileen of Philadelphia, PA August 12, 2009

This is my second attempt to fill out this form and I cannot send it off. My official complaint is, I fill out my rebate form immediately after recieving service (day after on line). My rebate have yet to be applied. If this continues after I recieve the next billing, I will disconnect services immediately because I feel as thought I've been lied to. And if this is the case, I will notify you as to when everything will be returned and do not call my house ever again.

Juliet of Freehold, NJ August 10, 2009

On July 27, 2009 I contacted Verizon to dicontinue my Verizon home phone and online DSL service. As usual while contacting Verizon I endured the incredibly long wait to speak with someone. I spoke with Tom Kelaher and believed that this phone call initiated the discontinuation of my Verizon service. I realized that this was not the case when I received another bill from Verizon for 80.71 with the statement that this "Final Bill", (dated 8/4/09, eight days after my phone conversation with Tom Kelaher), may have already been referred to an outside collection agency. So again I endured the long wait time to reach an individual that would actually be capable of a remedy for my situation. At 12:35 PM I spoke with Mrs. Jentry, who transferred me to Mr. Chikofsky, who in turn transferred me to Mr. Hart, who informed me that I would also owe 50.00 for an early termination fee since I cancelled seven days before I was allowed to. This is the first time I heard of this fee and never knew it would be charged to me after being a continuous customer since 1982. I'm astonished that Verizon is permitted to operate like this.

Joan of Lakeland, FL August 10, 2009

I was going through some of my mothers things (she is now in a nursing home) and found a 40.33 that was dated 1-07-08 with a 365 day expiration on it. I called the customer service number and spoke with Dalton to see if I could get the check reissued. He brought up the account and saw my name on it but I didn't have the account number (it wasn't on the check, neither was the address). He said he needed it because of the privacy.

My name was on the account, I could have told him who most of the long distance calls were made, the address on the account but since I didn't have an account number he couldn't even transfer me to a supervisor. I know this check is over a year old, however, when I go to pay my bill in person there are people on either side who could hear me talk about my business. I know they probably don't listen as I know I don't but if we are going to talk about privacy I think it should be all the way. Anyway, I think even though this is over a year old, my Mother deserves the money more than Verizon. Please help.

Lieu of Moreno Valley, CA July 29, 2009

I did a name transfer but cancel within 4 hours afterward. I called the order department to confirm the cancellation. It was commuicated with me that everything is back to it's original services and nothing has change. Next got a call from their dispatch confirming the new services request. So, I called the Verizon order again and ask why was it not cancel. It was communicated with me again that everything is cancel and everything is fine. But on the day that Verizon were suppose to do the installation, my phone service is out.

So, I call technical support and ask what happen. Seem like they did go ahead with the order and did something to my phone service. There was no ETA. I got upset that even though i cancel and confirm (twice) but they still go ahead and mess with my phone service. So, i requested that they compensate me on my phone service. When I have to use my cell phone and time to deal with the situation. They said they will not compensate me. If they were to compensate me, it'll be the HBO for 60-90 days for free. I told them i don't want the movie thing. So, they said they'll compensate me only for each 24 hours of no services. I mention that the problem was that they made the error. Anyhow, i wasn't happy with their respond.

John of port orchard, WA July 27, 2009

They contsantly are charging me for a 1.99 fee numerous times every month, i then have to call every month and argue till they take it off. It is for a service i DON'T use or ever asked for. It is a button on my phone that automatically goes to vcast. I have had to make over 20 phone calls and have spent over 8 mhours!! over this, i have talked to MANY people that have had this problem. They owe a LOT of mrefunds but wear you out on the phone so you just pay it. We need someone to help us consumers, we are gettin g ripped off, we don't want this service, we NEVER have used or asked for it. They have found a loop hole to charge peopel. Some don't even notice it and pay it. I am not kidding you, this is a multi million dollar rip off and consumers need their moeny back!!! PLEASE HELP US, If you call me i can explain easier.

Tiffany of Fort Lee, VA July 27, 2009

Verizon is the provider for the current area that we live in due to military assignment. After only a short time here, I became unsatisfied when our service was interrupted due to tech issues and we had to wait seven days until someone would even come out and look at what was causing the interruption. At that time I wanted to move my service, however, I had no other options for the area. When I first registered with Verizon I did order internet service and found that their home phone service was so crappy, that I turned to comcast - dependability and reliability. I had no reason to believe that I would be billed for a service that I had never used -- when I did figure out that I was being billed -- after months of sky rocketed charges, I spoke with customer service for Verizon -- and was told to send the equipment back and they would credit our account for the months billed.

When I never recieved the mailing label via email, I called back to customer service, and after being passed around to department to department was told that they had no record of my conversation with a representative, did I follow up with my phone call, and that they would not credit us for a service that was never used. My husband is 20 plus years military and has serve in Iraq 3 times during the war. This company is monopolizing this area as well as gouging their customers with erronous charges.

Andrzej of Brooklyn, NY July 22, 2009

Well I needed the internet service and I know for a fact that verizon is the local telephone company in my area(trust? monopoly?). The service ready date passed(July 8 2009 ) and guess what nothing!!! I called tech support everyday was on hold with some indian person in india saying everything working fine and all, they told me to switch the end of the cable... So it was on Wed. July 15 I managed to get a tech "come" to my place but it was a no show so i called them back the next day( wasted one work day of 250) and some lady name michelle, she answered and said she extremely sorry and i was about to say nice i heard that over 100+ times from verizon but I was nice to her. She tried to reschedule the appointment and she said to expect a call back in an hr....24 hrs pass and nothing.

I contact email and chat support at lunchtime in work only to find out they can't do anything(What a big lie) so I started ranting until the guy name Rajesh transfer the chat to elvin who posted a number which is the same number i been calling. Now I tried going to att but verizon interfered and cut my line i called them and they said the line was deactivated even though they sent a we will allow att to use this line. Now I'm stuck without internet for the past 3-4 months since Verizon messed up my order of a dry loop dsl and thought i can use a phone to do emails.

Ten of Phillipsburg, NJ July 22, 2009

Since April, 2009 I have been trying to discontinue services with Verizon (Phone, Dirct TV & DSL) but Verizon has refused to disconnect these services and at the same time they will not allow me to port my phone number to another carrier. Besides they have been overcharging me for their services. I don't use their DSL as well as Direct TV but they still bill. Also I notified them in April that I will be switching my phone to another but they refused me to port my number.

Hakan of Ocean, NJ July 20, 2009

I signed up for basic telephone and DSL internet service with Verizon on 7/24/06. At the time I received a lifetime DSL rate of 17.99/month plus most basic phone service for DSL connectivity. I have never used the phone line for making calls. It is strictly dedicated to DSL connectivity. At the time of signing my total bill was 32.22 including all fees and taxes. Since 6/17.08 Verizon has been jacking up my rates without any notice.

My most recent bill was 37.58, almost 17% up from the original. Unfortunately I can't change my telephone service provider since Verizon is the only service provider in my area. I am stuck with Verizon's unfair rate hike. I would like my monetary damages to be compansated and my original service conditions and rates to be restored.

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