Complain about a product or service

Verizon Local Service

Greg of Durham NC (01/14/09)
Due to the recent economic situation and my wife having been laid off, We felt it necessary to cut back on a few expenses. We had Verizon's Freedom Essentials Plan, which had all the bells and whistles, for 49.99. We called Verizon in November to have out phone service cut back to just the basic local service. We signed up for their Residential Flat Rate service. We were told we would lose our local long distance, which was fine.

We were told this would be about 19.00 per month. Then we got our first Bill, and it was for over 90.00! Verizon billed us .06 per minute for all our local calls. I emailed customer service, and got the run around. How does this company get away with having a flat rate plan that charges per minute? This was never disclosed to us when we signed up for it. If it had been, we NEVER would have agreed to this.

I have been charged over 50 for this month in per minute fees, and that's not counting this month's bill.

Edward of Newark, DE January 12, 2009

Edward of Newark DE (01/12/09)
I had First Communications as my international phone provider to Russia. Verizon remove this company without my permission. On Nov 25 and 26 made phone call to Russia and Verizon want to be paid 774.88. First Communications bills me at 4 cents per minute. 1st Comm. not inform about change. Verizon is in process of reconnecting 1st Comm.

My total income comes from social security and small veterns pension. I do not have money to pay this kind of bill. I am almost 84 years old, I can live without their phone service.

Gayane of Palisades Park, NJ January 7, 2009

Gayane of Palisades Park NJ (01/07/09)
I ordered verizon tv,internet,phone bundle service, which they sold me 79.95 for 6 monts and 99.99 for another 6 month.Phone was free calling true Canada and Puerto Rico, TV was over 350 chanals and high speed internet. 1-st monts I'm getting a bill for 84.71 for just the phone service.I called them, they said they will give me credit for next month. Next month I'm getting a bill for 186.60 which is 2-nd monts phone bill,dirctv charges from 10/24 to 12/15,and intenet charges from 10/24 to 12/15.

When I called them again they tell me then that I don't have any service for 79.95...that my service is almost 120.00. That I can't cansel the service because I have a contract.When I tell them to check the order phone conversation they tell me that they don't record the conversations. Now I don't have any proof that the Verizon employee sold me the service for above price(79.95for 6 month and 99.95 for another 6 monts). I'm verry dissapointed with their servise and can't even cansel it because the early canselation fees.

Carol of Colonial Beach, VA January 6, 2009

Carol of Colonial Beach VA (01/06/09)
On my Verizon Nov. 28 to Dec. 27th phone bill I was charge 20 plus 1.00 tax for a long distance call made on Nov. 5th. My long distance is through Verizon, and I have a complete package with them, with no charges for long distance for 49.98 so why would I pay for such a call. Tried to get a hold of Verizon but was put on hold for over 15 minutes. After reading the letters about this company on your web site I am not looking forward to what looks like a lot of trouble getting a credit. But what stops them from doing it again. Any suggestions.

Katy of Grand Ledge, MI January 2, 2009

Katy of Grand Ledge MI (01/02/09)
I tried to register online to pay my bill but because I have dial up I couldn't get offline fast enough to catch the auto dialer to get my pin number to complete registration. So I call the 800 number. I was online for 25 minutes to the worst music I've ever heard that gave me a pounding headache to be told by the woman and very rudely that she couldn't help me. Either I need to get a modem and equipment for high speed internet so my phone line isn't tied up (which wouldn't help me pay my shut off notice anyway today...duh) or I just need to pay the 3.50 fee to pay by phone.

I ended up hanging up on her as she flat told me she couldn't and wouldn't help me. I finally after searching online found a way to pay it using my account number but I'm very disappointed in the representative for not telling me in the first place that I could do that. Isn't that her job.....to help???? She could have saved me 45 minutes of searching on my own by telling me in the first place I could pay without registering by just using the information on my bill.

Aron of Monsey, NY January 2, 2009

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