Complain about a product or service

Verizon Local Service

Gayane of Palisades Park NJ (01/07/09)
I ordered verizon tv,internet,phone bundle service, which they sold me 79.95 for 6 monts and 99.99 for another 6 month.Phone was free calling true Canada and Puerto Rico, TV was over 350 chanals and high speed internet. 1-st monts I'm getting a bill for 84.71 for just the phone service.I called them, they said they will give me credit for next month. Next month I'm getting a bill for 186.60 which is 2-nd monts phone bill,dirctv charges from 10/24 to 12/15,and intenet charges from 10/24 to 12/15.

When I called them again they tell me then that I don't have any service for 79.95...that my service is almost 120.00. That I can't cansel the service because I have a contract.When I tell them to check the order phone conversation they tell me that they don't record the conversations. Now I don't have any proof that the Verizon employee sold me the service for above price(79.95for 6 month and 99.95 for another 6 monts). I'm verry dissapointed with their servise and can't even cansel it because the early canselation fees.

Carol of Colonial Beach, VA January 6, 2009

Carol of Colonial Beach VA (01/06/09)
On my Verizon Nov. 28 to Dec. 27th phone bill I was charge 20 plus 1.00 tax for a long distance call made on Nov. 5th. My long distance is through Verizon, and I have a complete package with them, with no charges for long distance for 49.98 so why would I pay for such a call. Tried to get a hold of Verizon but was put on hold for over 15 minutes. After reading the letters about this company on your web site I am not looking forward to what looks like a lot of trouble getting a credit. But what stops them from doing it again. Any suggestions.

Katy of Grand Ledge, MI January 2, 2009

Katy of Grand Ledge MI (01/02/09)
I tried to register online to pay my bill but because I have dial up I couldn't get offline fast enough to catch the auto dialer to get my pin number to complete registration. So I call the 800 number. I was online for 25 minutes to the worst music I've ever heard that gave me a pounding headache to be told by the woman and very rudely that she couldn't help me. Either I need to get a modem and equipment for high speed internet so my phone line isn't tied up (which wouldn't help me pay my shut off notice anyway today...duh) or I just need to pay the 3.50 fee to pay by phone.

I ended up hanging up on her as she flat told me she couldn't and wouldn't help me. I finally after searching online found a way to pay it using my account number but I'm very disappointed in the representative for not telling me in the first place that I could do that. Isn't that her job.....to help???? She could have saved me 45 minutes of searching on my own by telling me in the first place I could pay without registering by just using the information on my bill.

Aron of Monsey, NY January 2, 2009

Aron of Monsey NY (01/02/09)
Due to unknown circumstance our phone service had been disconnected. We were promised to have service by the 3rd evening at 8:00. Well, it's already 24 hours since then (4 days from our disconnection)and there has absolutely been no change. It is New Years and we were unable to make or recieve any phonecalls. This is ridiculous!!!!

I dont have any other means of communication. This is my only phone, and I still have no guarantee of when I'll be getting my service back. The reason for the disconnection has nothing to do with non payment. Our bills are up to date and I dont know why there arent crew members working on fixing the situation. I am not the only one with this problem. Many people in my area have been affected and we are all just waiting...and waiting...

Yvonne of Baltimore, MD December 30, 2008

Yvonne of Baltimore MD (12/30/08)
I have tried to cancel my service with Verizon and haven't had much luck. My phone bill is never the same, i can't afford the service. Was supposed to have the same bill every month, not the case. Customer service is so bad, I get indigestion every time I think about calling them. I have written, emailed, phoned, live chat. Nothing helps. I just want to cancel my service. Whenever I mention I want to cancel, I am put on hold for several minutes, then transferred to another, then another and finally after about 40 minutes of this I have to give up.

My husband and I are 70 and need our telephone to keep in touch with our children. I have DSL and do a lot on the computer. But, the phone bills are getting out of hand and with the economy the way it is, just too much to handle.

Mary of Arlington, MA December 22, 2008

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