US Cellular

I just opened my bill today. What should be a $57.30 charge turned into a $257.30 charge for the 3rd time over 1 1/2 year. The first time this happened, they gave me a $200 credit and they said my previous usage was so little that there must be a glitch in their system. Six months later, this happened again and they told me that I am leaving the air card in (even though it's disconnected) and that is using all the data. So I got stuck paying it.

Now 7 months later, another $200 charge. Well after 1 hour on the phone once again, they were telling me that I have used this data. No way! I barely use the internet. So now, they have a new plan to charge you only $10 extra a month for each 1GB you go over. How convenient. So they are intentionally over-billing, because there is no way to keep track of your usage because their connection logs are not accurate. So they probably send out thousands of these $200 overcharges and then give you a credit. Today, I got $100 off my bill, because I threatened to cancel. Then they sign you to a new plan. It sounds like a scam! I will be looking into Clear and canceling with US Cellular because I'm not happy.

I never received my $100 rebate from a cell phone I purchased. They told me it was a 5-step process. After the 6 weeks, I called to see what was the progress. They told me it was on the 5th process. So I waited another 8-10 days and called back. So now, it's the 3rd time I'm calling. This operator tells me there was a mix-up with my phone number, so it's going to take another 6 weeks to receive this rebate. If there was a mix-up, how come the 1st two operators told me it was about to be mailed? It's really unprofessional, and bad business.

On March 14, 2012, I bought a wireless modem for my computer and bought prepaid service, where you prepay for your time, and if you run out, you just buy more time. There are no bills and if you can't pay, it doesn't affect you. You just go in and buy more time when you want. No contracts. I asked all the right questions, asked if I didn't get service if I could get my money back and I had fourteen days to bring it back. I brought everything home, tried to set it up but it wouldn't work, so I took it back to the store and they helped me set it up. I came back home, again, no service, It was using my time up but not letting me connect, and when I finally did connect, it only lasted for a minute or two and then disconnected me.

I took everything back the next day, got a refund for the modem, but the store said US Cellular had to issue me a check for my prepaid time. I was told it would take 4 to 6 weeks for a refund. I paid with a credit card and asked if they could just put it back onto that. They said no, that wasn't their policy, I would have a check issued to me. Needless to say, it is now May 10, 2012, and I still have not gotten my refund. I have spent about three hours talking to people, trying to get my money returned, only to be told that the ticket has been pulled and a check is in the mail, but they can't tell me when it was issued. I have been put on hold and you hear a recording that says, "US Cellular customers are the happiest customers." Well, I am not happy! Beware! I will never buy anything from them again.

I live out in the country. I purchased a US Cellular cell phone. I am disabled; my husband died of cancer suddenly at only 58 years old. I am on my own now. I purchased their package and no service - all drop calls and US Cellular's response was, "Why don't you go outside and try?" Are you kidding me? I live in Wisconsin. Do you know what the temperature is here in the winter and you want me to go outside?! So, I told them (as they tell me), I am recording this call! So, now they won't even speak to me, yet they call my home 3 times a day on average for a balance of $179. I have paid them over $300 to start out with and now, being disabled, I really need a cellphone in my car in case of emergency. I have no phone and constant calls. Let's see. They have 6.1 million users - and they are spending all their time on me. This is absolutely material for Congress and enough and enough! Give me service or let me go!

I received a $14.88 phone bill in March, so I called 611 and asked them to please check into this and the representative told me that my husband had paid our bill twice. So I only owed the $14.88. This month, my poor 900 minute bill for $69.99 is now $167.99 and I called and asked why. They said they messed up and I changed my plan. I told them it's funny, a 900 minutes family plan is what I have had for over a year. I told them I wanted the overcharge taken off. The girl laughed at me and when I told her she could take US Cellular and send it to where the sun doesn't shine, she kept on laughing. I am so glad to know they don't care about their customers and me paying for 900 minutes every month and using 450, gee, they were getting good benefits for phone service which lost calls and such. Stay away from them unless you want to get ripped off.

We have a two-line family plan and after 2 1/2 years with the same phone, we decided to get my husband a new phone. We purchased the LG Wine II and were not told about the $50 rebate. I didn't save my receipt so I contacted customer service via their contact form on their website and in subsequent correspondence with different customer service reps. I was told that in order to receive the rebate, we had to meet an additional requirement of purchasing a 90-day data plan for my husband's line for $14.95 per month.

I went to the U.S. Cellular website and looked at the LG Wine II phone, and it does state that a minimum of a 90-day data plan is required in order to receive the $50 rebate. This is a false rebate because the full price of the phone is $79.99 and we are required to spend an additional $44.85 which totals $124.84. Taking the $124.84 that we are required to spend on this phone and minus the "rebate" of $50.00, the new total that we actually pay for the phone is $74.84 which is $5.15 less than the $79.99 full price, so actually there is no rebate!

How can this company get by with this blatant customer rip-off? I told the customer rep "No thank you" on the so-called "rebate" and to further add insult to the situation, the LG Wine II phone is not a smart phone and can access the Internet but it has very limited and primitive Internet capabilities. It does not come with a web browser or email client installed so we would have to download both from the U.S. Cellular Easy Edge which would cost us more money.

Many people have probably fallen for this fake rebate. I have been a U.S. Cellular customer for 16 years and had no complaints until now. They have become greedy and their interest is in the company, not in their customers. When our contracts are up, we'll change to a different wireless carrier.

US Cellular Lied: We have been customers of US Cellular for 11 years and never had any problems in the 11 years, however, we ran into huge financial trouble to wear a contractor took off after us paying him $15,000 and we had to finish the job. In the meantime, we had purchased two new smart phones for $400 each and waiting for a rebate for over three months of a $100 each. So because of the mess and not receiving the rebates, we could not pay our bill so the phones got shut off. As soon as I could, I went to have them turned back on. Six weeks later, I asked them what I needed to do and they told me all I had to do was pay the bill. I said, "No extra money, etc?" And they said, "No, just pay $1240.69 and we could get them turned back on." So I did.

The lady then issued the work order ticket and transferred me to customer service where they made sure I wanted to stay with the same plan, etc and said that they would be back on in a few hours. Well seven hours later, they were not back on and I called them to see what was going on and then they told me that they couldn't turn them on because the account had been turned over to collections and I needed to call the collection agency. And if I wanted service with them, I needed to re-apply. I said the other people told me it wasn't any problem to turn them on and they said, "Well, they made a mistake."

So I called the number they gave me and they had no record of me. I called them back and asked more questions and they said what I can put an order in and I said, "You don't see any problem, like collections?" And they put me on hold, and came back and said here is a different collection # but to call back tomorrow during the day and they will work with you and the collections.

So I called the collection and they said I owed a different amount and I looked at my last bill and I paid what the bill said. US Cellular told me my account was current 0 balance. So I called the next morning and the account now showed only collections and told me that they could not discuss the account with me and to call the agency. They took my money and I feel they lied to me just to get the money. If the account is with collections and they don't own it, how could they take my money? If they had told me in the beginning that the account was with collections, I would have paid it differently. I really didn't have the money but was not happy that I didn't have service with them so as soon as I came up with it I made sure I called them right away.

On 3/29/2012, I spoke to an U.S. Cellular customer service rep about my bill. They told me to give them a date as to when I was going to pay my bill. I informed them that it will be the next day (3/30/2012). However, on 3/30/2012 at midnight, they disconnected my phone just so they can add a $25 reconnection fee to my bill. This is an outrage. They claim to pride themselves on customer service, but actually perform little tricks like this just to get "extra" money out of their customers. When I get a chance, I am definitely changing my cell phone provider.

We recently cancelled my husband's cell phone account (from a family plan) with US Cell. There was an $82.50 cancellation fee. Our latest bill shows not only the cancellation fee but a $10.82 excise tax for his account alone. That's $8 more than what he previously paid each month. I called US Cell, who said they couldn't help us because it was a required state tax. Is this right to have to pay a tax on a termination fee? Isn't the exorbitant fee enough punishment?

Incoming telephone calls are not received consistently and don't arrive, often when signal is optimal, usually arriving 3 to 7 days afterwards. It's often when I travel outside the county. When the phone calls arrive in my mailbox, there is no record of the incoming number in my messages menu. I have made at least a dozen calls to US Cellular customer service where everyone is very polite, but can't seem to remedy the problem. Their suggestions: Turn it off, take the battery out and wait. Calling back on another line as they suggest has not been helpful. My telephone is a tool, not a toy. Apparently, I could probably play any number of games or take pictures when a potentially important call is coming in that I don't receive. If there was an emergency, maybe the GPS I didn't request could locate me.

A friend of my family recently passed away and the message came in several days after the funeral. I pay about $55 per month for one of the only cellular service providers in my rural area that has reception. As with most things in this great country of ours, I should be happy to play solitaire and take pictures with my phone in lieu of actually receiving relevant phone calls. Can you say "Big Brother"? Perhaps I should travel with a Scrabble board to entertain myself while awaiting telephone calls for up to several days.

I have been a wireless customer with US Cellular for a little over 2 months. For the second month in a row, I have used all of my 5GB allowance and have reached the maximum usage cap of $200.00! When I contacted customer service last month, I was told that I could not "trust" the Data Usage Connection Log that was included with the software. In fact, the usage was so far off that they said their software engineers would have to investigate. In the end, I was told to call in everyday and check my usage! So I called in almost everyday, until the 8th of this month. At that time, I was informed that I had used approximately 3.7 GB. So sometime between the 8th and the 11th, I used 1.3 GB, plus 408.163MB! There is no possible way! After calling to complain today, I was quickly shut down by customer service. They actually said that since every computer is different, there is no possibly way to anticipate and accurately track data usage. I plan to look into any possible legal action that can be taken against US Cellular.

I purchased an air card because there is very limited service in my area. What a mistake. I was warned to never do business with US Cellular, you live and learn. I went over the 5 GB, I still don't know why. They tell me I cannot have a print out. I could not track because they had a snag that wouldn't allow me a pin number. I have ended up contacting the FCC for help. I have paid $200.00 x 2 months. I will be joining the class action lawsuit I am sure will follow the US Cellular Air Card. The employees at the corporate stores are afraid to disclose any information to the consumer. Warning: stay away from US Cellular Air Cards.

I was double billed on my first bill without being notified. The customer service supervisor was very unprofessional and did not show any compassion regarding my needs. I never got my first bill for my service and was disconnected on Saturday, 03//03/12. I requested to make the payment on 03/15/12 and was denied. I explained to the representative that I will not get paid until 03/15/12. I also have two disabled children in my home, and I am working full-time at my job. They did not care about that.

I received a bill for $599. We called them and they admitted it was their fault, but they would not fix the bill. We had to pay the full amount or they were shutting us off and we had to pay the charges that went with that. They have messed up our bill for 3 months. Over charges and yet we have to pay for their mess up. After our contracts are up, we will not be doing business with them again. Nothing but problems. This is the worse company we have ever dealt with.

I went on their website to pay my bill and it said the current charges were $152. I was also behind by $200. I called and was told I could pay the current charges and then pay the $200 by 2/28, but if I didn't have the money by 2/28 to call them and they would extend it for me. I got disconnected on 2/26 because I didn't have the past due. I called and told them I was planning on paying it off with my tax returns ,which are due on 3/6, and the CS rep said he couldn't extend my payment farther than 3/4 but if I agreed to the extension, he would get me over to the IA state division to have it extended. I agreed and was transferred only to be told that they can't extend it my service will be interrupted again and I will have two $50 reconnect fees to pay before my service will be restarted again. All I asked for was an extension of 2 days and they would not do it now instead of paying the past due of $200. I have to pay $200 plus $100.

I want this complaint on the website. I was very unhappy with the service. My mother went to a nursing home, so I wanted to remove her family line. I could, for the great bargain of $85.00, or just suck it up. I also ask for service to reset my password. I can do that too by driving 17 miles to get my password reset, another bargain. I am not feeling very friendly towards US Cellular, and will tell everyone I can.

I qualified for a corporate discount through my company with U.S. Cellular and they forced a 2-year contract renewal when I applied for discount. This happened on the off year of my normal 2-year renewal when I normally upgrade or replace my phones. As a result, I was forced to renew my 2-year contract annually. One year I would renew to get replacement phones; the following year to renew my corporate discount, which, by the way, benefits them as well. When I terminated my service plan with them (at the end of 2 years for the phones with one year remaining on the corporate discount) I was forced to pay a $270 termination fee. I had paid out the phones by then and they were 2 years old. This is in my opinion unfair and U.S. Cellular should have either allowed me to synchronize the two renewal dates or allow me to terminate without penalty since I had fulfilled my contract obligation on the phones.

I called explaining I might be short on my bill and he just kept interrupting me while I was speaking. I also asked if there was any cheaper plan and he said, "No, not for a smart phone." I said, "well I don't really use my minutes at all so I was better off going with AT&T because they at least have roll over minutes so even if I don't use any minutes it'll just add on next month." Then he was arguing with a mean voice saying they don't have plans the same price as we do and I said, "Well, yeah, they do," and he just kept arguing and just being an **. He made me mad and then he hung up on me.

So I called back and asked why you hanged up on me. He said because I was cussing at him and I clearly wasn't. I even asked if the call was recorded and he said no but I wish it was like seriously, and the worst part about this story is he said he was the manager. Yeah, y'all just lost me as a customer when my contract is done within the next year and a half and this was the store located on Millertown Pike in Knoxville, TN 37918 and it was the store located outside of the mall.

I received a bill for my air card and it stated that I went over the allotted amount of GBs. I called US Cellular and had several months of my logged usage from my device on hand to prove my point. I was advised that the devise usage log is not what am billed from. What? The devise shows the usage so I the consumer can track their usage so I know when to stop using the air card to not be charged extra. US Cellular said that they don't bill from the device. They bill from another piece of equipment. It's like your water or electric meter being right there so you can check to see if you bill is correct. US Cellular stated that they know that that's not what you are billed from and basically you take their word. So my options are to take their word and pay the bill, cancel the air card and pay the bill, or not do anything and prepare for the fight that will come later. I know the 25 cell phones that I have for work from US Cellular expire in June and they will not be doing business with me after that.

So, what happened was I live in a area which is a little more rural and my parents have a debit card that we use on a time to time basis. I just give them cash that is that. So we called my dad, gave them all the information and it didn't go through the first time, So we tried it a second time with a different address. It went through. Although my mom checked her statement the next day and there were 3 payments of the same amount. They charged the card 3 times. After this had happened, my mother called them herself and requested they give back the $100 they over charged her ($52.00 each payment). They said that they would work on it. A week later, my phone gets suspended, I call to see what was wrong, they tell me I need to pay $94.00 cash because they messed up. They refuse to even work with me on this, all the lady had to say to me was that the only way for them to help was if i paid the $94.00 cash at a store, I have no idea what to do at this point. I think I am going to switch to AT&T or Verizon. If anyone can help me out, that would be awesome.

My daughter was on the bus, and she needed me to bring her lunch, and she could not get in touch with me, because all the phones were down, including her friends' phones.

First of all I deliver mail. So I talk while I deliver. So having an earpiece is a must. I needed a new one. I haven't had one for about three days and I was going a little crazy. My husband was off, so I told him to go buy me an earpiece. I don't use Bluetooth because it drains my battery fast. Anyway I told my husband to go buy one ASAP. Well, he brought it to me. It was nice. It cost me $32, which I would never pay that much for a earpiece. So I wore it. Start walking. 10 minutes later the rubber earpiece had fell off. Found it and put it back on.

Started talking to my friend. And the earpiece kept falling out of my ear. It was getting annoying. So I got off the phone. I had another call. I look down to put the other earpiece in and both rubbers had fallen off somewhere. I was hot! I'm looking all over for the rubber piece and can't find them. I got tired. I couldn't put my earpiece in my ear because it hurt without the rubbers. I ain't never had this much problems with a damn earpiece in my life.

The next day I had found a rubber piece from my old earpiece and put it on. The same day the top of the silver earpiece had broken off. How cheap! I took it to the store, wanting to exchange it. One guy was super nice and the other guy was a jerk face, sitting there and playing with his cellphone. The nice guy said let me make a call to somebody to see if I can exchange it. While he was doing that the jerk face guy was saying that they can't take this! I don't have all the pieces and I said yeah, they kept falling off. So I waited there about 10 minutes waiting for the person to call back to see if I can exchange it. Very awkward. While jerk face was still playing with his phone, finally someone called back and they said no! I was so pissed. I didn't want my money back. Just wanted a better piece. How rude! I would never step into a US Cellular store for the rest of my life or refer anybody to switch to them. You suck! $32 wasted.

I called 888-944-9400 for help as to why I was still receiving $200 bill after Verizon cancelled my service. I am the account holder and had two additional lines on my account for my family. After calling, I was put on hold for a long period of time until Andrew picked up to "assist" me. He explained that only my number had been cancelled and that the two additional lines under my plan would have been cancelled by me making a separate phone call, argued ethics, professionalism, and customer service with me rather than helping. I finally asked him to help and he gave me a lower than wanted offer on $200 bill. I then asked to be sent on to a manager.

Before transferring me, I was blackmailed by Andrew. He said that if he transferred me, then I might not get any help with my bill and made it sound like asking for a manager, I would be giving up any help he had already offered. I called his bluff and told him to just transfer me. I was on hold for another timeframe and then Charles came on the line and was a pleasure to talk to. Not only did he apologize for Andrew, but he also positively turned the situation around and created interest in using US Cellular again in the future.

I don't usually send complaints or compliments so this is a good statement from a consumer point of view. But Andrew needs training and should not be representing your corporation in customer service. Some have it and some just don't cut it. Andrew misses the cut while Charles meets and even exceeds it. I had to switch to an iPhone for my job. There are other issues I have had with your corporation on a professional level that had me thinking of switching before, but if I could get Charles a job at Verizon, I would. Your training and ethics as a company are not customer focused, and you have a ton of people in the wrong position. Larger isn't better if you lose all your customers.

My brother had a problem with his Samsung Mesmerize cell phone. They sent him a new phone, and he mailed back the old phone. They claim they never received the phone, and he never kept the tracking number for UPS. My mother had problems with her phone and US Cellular and UPS Tracking. Now, US Cellular is trying to charge me for a phone that did get sent back, but no one has any back up paperwork to trace that phone. I want the bad phone found, and the charges dropped!

U.S. Cellular has proved this past time that they are the worst for customer service! We were dragged around for a week about getting a new phone since the belief points were available and such. Well, when we finally got to the store and such, they wanted me to pay $200 and it should have been a penny. Now, I paid the bill and I didn't have the other $70, so I figured I'd get it when the next pay check came. Well, by that time a week elapsed since I paid my payment and they shut my phone service off; so we called them and had it turned back and we set up a payment for me to pay it, which has not come yet and my phone is shut off once again! This is ridiculous. I've been a customer for 9, almost 10 years, and have never been late, never—until this past time when I only missed $70 of my bill.

Now, they want to pull this stunt? I'd rather cancel everything altogether and get a straight talk phone. I don't need their ** anyways. And what makes me even angrier is I know a girl who has USC in the same area as me, and she will go literally two months without paying a dime and they leave her phone turned on! Ughh! What kind of business are they trying to run? Their prices are outrageous anyways. The only one who is going to be suffering any consequences is U.S. Cellular because I'm going to cancel my service. Oh, and by the way, I wish I could give them zero stars. That's the service I received.

I have developed an irregular heartbeat, and so has my son. I have also experienced dizziness and confusion. My wife has been to the doctor for headaches and sleeplessness. I found that these are all symptoms of radiation emitted from cell phone towers. I contacted US Cellular and they said that they were operating within the guideline limits of our government. So they will not do anything while my family is being exposed to radiation. How can I leave a house I built? Who would want to buy it with a tower 300ft behind it? How can I fight the US Government? What can I do?

Crammed by ring-tone company, and when complained, was told by U.S. Cellular that I simply must have authorized it. They could provide no details on how it was authorized. The third party provider made an immediate refund of all the unauthorized fees.

U.S. Cellular should be made to provide the consumer with a clear understanding that they do make a profit from such third-party businesses, and they take no responsibility for whether it was authorized or not, and they should be made to give the consumer explicit notice when such a charge is being added to a consumer's monthly charges. U.S. Cellular should be required to obtain consumer's prior consent to add third party charges of any nature. Now what congressman or administrative agency could be against that?

There is no way I would even give 1 star to this store. On October 25th, 2011, we bought our phones with the impression from the store salesmen, and women, that we could trade them in for any phone, as many times as we wanted for 30 days after the purchase, and then after the 30 day trade-in deal was up, we could only trade the phone in once for a different one. Less than 16hrs later, I decided to trade the phone I purchased (Motorola Electrify) in for the one my boyfriend had purchased (HTC Wildfire), because it was smaller, cheaper, and seemed to do all the things mine did. I would have done it sooner but the store hours, and work prevented me from getting there sooner.

On October 26th, when we traded my phone in, the girl who helped us was rude, and was on her phone half the time. She kept wiping her running nose with her hand, and touching our new phones. She downloaded apps, we didn't want or need, on the phones. We spent over two hours there, waiting for her to figure everything out. She was very stuck up, ignored our questions by going on about what she wanted to talk about. She asked me if I had a Google account set up, and I said yes, but I couldn't remember it right then and there. She replied with a dirty look and sighed and said, I guess we will make you another one.

After the grueling process of dealing with her attitude for 2 hours we left the store with the swapped phone. From October 26th through November 15th I tried using the HTC Wildfire. It is the one of the worst phones I have ever had! My boyfriend who has the same phone experienced the same problems; calls being dropped, predictive texts is horrible, volume drops out, touch screen doesn't work half the time, doesn't save messages, or new contacts, voice on GPS getting softer and louder, memory storage alert comes up whenever downloading an app, saying we couldn't do it because of lack of phone memory (the phones had nothing on them), phone freezes, and all sorts of error messages would pop up.

I thought all of this could be corrected by what the salesmen told me. That I could swap out the phones within the thirty days of the initial purchase. My boyfriend and I decided, that we both wanted to switch our phones (HTC Wildfire), to the phone I originally wanted (Motorola Electrify). So, on November 15th, we went back to the same US Cellular store that we had gone to, when we purchased the phone. When we walked in, there were two workers there with a customer each. They did not greet us or anything. So my boyfriend and I, looked at other phones to occupy our time.

After waiting for over half an hour we decided to sit on the floor and wait, being as there were no chairs for waiting customers to sit. 15 minutes later, a guy who said he was the store's assistant manager, one of the two people working, came over and asked how he could help us. We told him our situation about disliking the phones, and all the problems we had with it, and that we wanted to trade them in for different ones. He then told my boyfriend that only he could trade in his phone, and I was out of luck because I had already traded mine in once.

I told him what his co-worker said to us the first day about how we could trade them in, within the thirty day period, and after that, we could only trade it in once, and he said that his co-worker was new and must have gotten it mixed up! How is it our fault for his trained co-worker's mistake? Also, when I traded my phone in the first time, the salesperson made no comment about how that would be my final trade in allowed. So I told him I would ask customer service about this and he said go ahead.

After the whole conversation we decided to go with just trading in one phone for the time being so one of us could avoid the stress of having a horrible phone. The assistant manager started working with us, then other customers came in, so he went and helped them, and had his female co-worker take over. Apparently, she was training still, even though on our last 2 visits, she was already training! She had no clue what she was doing and had to keep calling over the manager. It took us 2 and a half hours dealing with them, before we finally were able to leave the store. The girl who was dealing with us was extremely rude. She interrupted the manager, speaking with us multiple times. She also interrupted me when I tried speaking, and when my boyfriend and I were talking, she would interrupt. She talked about how she thought the world was going to end in 2012, and how she was bummed she wouldn't be 21 to drink.

It may have been a conversation starter, but not with irritated customers on the whole situation, and people she didn't know. I told my boyfriend how tired I was from work, and she butted in saying I shouldn't be, and she was tired cause she worked last night and had three jobs, and her whopping 1pm to 9pm shift was killing her. Are you kidding me? By that time, I was extremely furious, as well as my boyfriend. I would've have complained to the assistant manager right then and there, but I just wanted to get out of that store, and he wasn't much help either. The assistant manager and her, rather than listening and helping us, argued with us about the problems we were having with the phones, and asked if we could prove it.

Throughout our 2 and half hours there, they also mingled together, and were talking under their breath and pointing at us. Complaining in the store would've made our visit more awkward and annoying, than it already was. Our whole night was wasted in a US cellular store with rude, attitude filled people. Three nights in total now. We were recommended to US Cellular by co-workers and friends, who said it was way better then the competitors.

I cancelled my Verizon Contract for $300 because I was so sure I would have a good experience with US Cellular. If something isn't done about this, then I am afraid I will have to cancel my contract, and go with someone else. With Verizon, their sales representatives were always so nice and helpful. US Cellular has proven not once, but three times, to be not so great. Your plans are great and the Motorola Electrify is a very nice phone. I would like to know about how to switch our HTC Wildfire to the Motorola Electrify we were told we could do, that we still have that we tried to trade-in.

We have no problem paying the $200 difference of the phones. Please let us know how you can help us with our phone, and with the horrible customer service we received. All of this happened at the US Cellular Store located at ** Madison, WI 53719. I am truly appalled by the whole situation. I have worked in customer service for many years, and would never act as they did, or treat my customers the way they did.

Thank you so much for the time you took to read this letter and for your patience. Any questions and with a resolution to this probably feel free to email or call me.

I went to retail US Cellular store and purchased a new phone. I was told that I could put the purchase on the next bill. US Cellular screwed up the account and placed the amount of the phone in the immediate past due status. I shut off my phone service. After 50+ mins (mostly on hold) they turned my service back on and said they fixed the problem.

I received my next bill and once again they were showing a past due amount for the phone and late charges. I called again and waited on hold for 20+ mins. They said they would correct and I have yet to see any results. This is embarrassing and time consuming for nothing more than buying a new phone on an existing account. What a mess. I need help with making sure they don't report past dues to credit report and correct my account properly.

I bought a Windows 7 Professional and went out of state for work. It was after the warranty was up that I finally realized that the phone was a piece of junk. They sold it to me under the impression that it had a Windows 7 OS. It does not. It's WinCE. The people from U.S. Cellular also told me that it was an Android. Lies. You can't utilize the Internet at all because the phone does not support any files. They are frauds, and won't even help me fix it. Buyers, beware.

I have been a US Cellular customer for about 1.5yrs. Today, I got a bill in the mail for my internet air card. I had the normal charge of $49.99 for my 5g of data. There was also a charge of $79.xx for 160mb of overage. I log onto my connection log and it showed I used 1,563 mb for that billing cycle. Customer service was of no help and blamed me for their crappy system, saying I must have done something to reset the connection log. They also suggested I call them for my data usage before getting online. How convenient! Stay away from US Cellular!

I own a business and use US cellular for all of my phone lines. Last night, I could not get my phone to turn on. I am in the showroom right now waiting for service to fix it for me. It has been 2 hours before anyone could see me and probably, another hour to fix the problem. I am not upset that I have a problem with the phone, it's just that this store is not set up to handle the service needs. This is the fourth time in 3 years I have needed service and it is always the same. I am not a teenage kid calling my friends. This is my business.

US Cellular, you guys need to do something about these service waiting times. Two hours before it's even your turn is insane. I want to scream right now. My best friend has Verizon cell service and he said he has never had to wait for more than 10 minutes. I have been with US cellular for over 18 years and this is a deal breaker! Right now, there are 15 customers waiting and only 2 service technicians.

US Cellular Phone Company is permitting and participating in 2nd party billing of unsolicited phone call charges for text and voice mail advertisement services from other businesses. They refused to credit me for the costs I paid them for 12 months.

I purchased a modem with US Cellular in Jan 2011. For the months of May and June, they indicated the data usage was more than doubled and because of privacy laws they cannot provide me with any information on usage, sites or anything pertaining to the modem other than saying the charges were valid. The modem was purchased, in case I have to travel and there is no internet service in places like the airport. I have internet in my office and it's basically free wherever you go. I have been a faithful customer for over 12 years, with an excellent payment history for the 6 phones I have through US Cell. I requested something proving usage of the modem and I was told to check my laptop for usage. I filed a complaint with the BBB and that was useless. US Cell told contradicting stories and I have it documented in their complaint. The end result was that US Cell responded and the case will close but I am more than welcome to file a claim with the attorney of my choice.

My husband passed away in January. I contacted US Cellular and also went to my local store. I now received an e-mail from the company. It said I had to fill out a form. Did they attach it to the e-mail? No, they didn't. This is ridiculous and a very bad way to treat a disabled, grieving widow.

I signed a contract on August 12th. The phone I was given works intermittently and we have tried to remedy this situation via representatives of the company. I have given up with trying to get the phone to work and going back to the physical store requires several hours of commitment on my part - as they are terribly understaffed. When I called them to today (September 12th) to let them know that I cannot continue with this contract, I was told that according to their calendar, I now have to pay $300 to disconnect my phone (they counted the day I signed up as a whole day) and I can't return the phone for a style that works because it's also out of their 30 days. I feel that they misled me into believing that if there was any problem with the phone and service, that I would be able to return to my carrier of 10+ years. This was untrue.

US Cellular robbed me by adding a $25 reactivation fee for being late for less than one day for payment. They are punishing their costumers!

Plus, I had this plan for two years now and I moved to a new house--there is no signal at all, always roaming or nothing. I called them more than six times regarding this problem and all I got was lies, telling me that they had a problem in our area with the towers and that they fixed it. But nothing changed for 30 days. I had no service and they didn't even apologize, as if it was my fault.

I pay $86 (that's plus tax) per month for nothing! I even lost two job interviews because of their crappy service and costumer service. I can't wait to switch to something better. I wish they'd go bankrupt! If you go US Cellular, you are out of your mind!

My complaint is US Cellular on bill detail tells me, the customer, that I have no right to see the number information. Meaning, numbers that have called my phone! I pay for this service and I pay them for it. I have every single right to see who calls my phone! If it is private, fine. But if it's an open number, it should be printed along with outgoing. Rather, it's on my ID or not if I should have the right to view all activities on my phones! I should never ever have to get subpoena to get that information, I was told. I had to do this. This infringes on my rights as their customer. People with teenager, young children, no matter what, we have a right to that info. We pay for this service!

I have five lines on the advertised unlimited plan. Well apparently, unlimited doesn't meant that. There is a 5 gig maximum for data and if you go over, there is a whopping $200 charge each and every month you go over and in addition, your service will be suspended the instant you go over the limit accruing an additional charge of $25 reconnection fee. Wow! This put my bill at $700 per month for approximately 4 months for 5 lines. Robbery!

Then I struggled to pay the bill every month. It took 5 months to receive my rebate for the HTC Touch Pro 2 that I purchased in November 2010 for various reasons, resulting from incompetence on US Cellular's part. I finally convinced them to issue a rebate card after several phone calls. Five months, I've been more than patient. I walk into the Brookfield, WI store to upgrade my children's phones with my hard-earned belief rewards points and was told I could not add the $100 charge to my bill because I had a suspension on my service within the last six months.

I also will receive a rebate of $100 making the phones free. What's the big deal? I've been with US Cellular almost 2 years and it would have never been suspended had I not been gouged monthly. I plan to exercise every action possible against the company and against the sales associates in the form of complaints at this Brookfield, WI location. This policy that's to be used at the manager's discretion. Since my bill is paid in full with a credit, I am loyal despite their robberies, and I have 5 lines. I can only assume that it was biased.

My bill isn't due, the phones are a penny with mail-in rebate, and I've been loyal for approximately two years. They've made an above average profit off of me, and I am a customer. I'm appalled and this company will not prosper for long. I have spent hours of my time over the past 3 days with incompetent representatives for one issue or another. I also just heard that the HTC Touch Pro 2 has a glitch that drains data. I'd be very, very upset if I find out I've been over charged in excess of $1000 by this company.

US Cellular, racially and sexually harassed me in their store, while they tried to pass off damaged equipment. As I confronted them, their retaliation was to charge the early termination fee, and report it to Experian as being unpaid. A lazy from their corporate office, solicited me to lesbianism ,and demanded I keep a relationship with them, so they charged me fees and damaged my reputation, when I refused her lesbianism. Please help, I'm a christian- not gay.

I recently contacted US Cellular to alert them that I would not be renewing my contract and would be going with Verizon. The representative that I spoke to then informed me that there would be an early termination fee due to the fact that my contract would not be ending until 2011, but they would pro-rate so that I would only have to pay $220. I then stated to them that I never signed a new contract, which they then informed that in August of 2009 when I changed my plan that it extended it until 2011.

I then informed them that I never authorized this. They stated that since I modified the plan, that I agreed to extend the contract. When in fact I asked several times during the conversation that by making this changed that it would not extend my contract. The representative that I spoke to assured me each time I asked that question that it would not, so I made the change. Now, I am being told that it did indeed extend my contract.

Most recently, I spoke to Sherice in customer service, again then stated that I did agree to extend the contract. I then asked to speak to a supervisor named Michelle, who followed the same line. Michelle then transferred me to Chloe in customer relations, who continued to state that I did I agree to this extension. She then reviewed the notes on the account and states that she would have to go with the proof of the notes documented by their representatives that I was wrong and that I did agree to this extension.

All the information that they reviewed again was based on the documentation collected by their representatives. Through further conversation, she stated that she could reverse the changes and that I would have to pay the $150 I "saved" in addition to the early termination would then cause my $277.50. She states that based off her documentation, I was incorrect. That I verbally agreed to this as noted by their representatives. When I asked for documentation with my signature that I was informed that this would extend my contract, they stated that could not produce that since this occurred over the phone. So basically people, if you're going to change your plan, don't do it over the phone. Get it in writing.

This is the complaint I submitted to US Cellular today: I am extremely upset with your company and do plan on changing carriers. We had a past due balance of $137. I called on November 9 and made a payment of $110 over the phone with my debit card. I told the rep that all I had available that day was the $110. I also told her I was working out of town and would not be home until Saturday, Nov 13 and that I would pay the remaining $27 online that afternoon. I go to leave the hotel this morning and my truck wouldn't start. I tried to call for help and guess what, my phone has been shut off.

This was about 7:30 am. Again, I told the rep that the remaining $27 would be paid this afternoon. I called US Cell when I got home today and was told that my promise-to-pay had not been noted in the file and the only way our phones would be turned back on is to pay not only the $27 but also the current month bill. It definitely isn't my fault that you have nitwits working customer service that cannot note files correctly and I will not pay a $25 per line reconnect fee. I did tell the rep that today, so just in case he failed to note that you're aware of it. As soon as we can, we will be switching carriers. You disconnect 3 phone lines for a $27 balance. Unreal! You are the worst. I will also publish this on the US Cell complaint blog.

On November, I paid $63 on my past due balance of my phone bill and the lady that took the payment asked me when I would be able to make another payment. I stated to her that I didn't know but I get paid on November 12th. She stated to me that she would put that I would be paying my past due balance on November 12th because if I state another date and I'm not able to pay it, my services would be disconnected. I got three text messages from US Cellular regarding my past due account and I didn't pay it any mind because I had already established a payment date.

She told me if the past due amount isn't in by 10pm, my services will then become interrupted and then she told me to hold on while she set up the arrangement then she stated to me again what we discussed. I wake up on today, November 12th, morning and my services is disconnected. I spoke to financial services, customer service and customer relations. They all had the same thing to say that there's nothing in my account stating any payment arrangement. I've been with them a long time and have never had someone make a big mistake like this.

Customer relations tells me that, "If you make the payment right now, I can lower your monthly bill and waive the $125 reconnection fees." Well, I had already got $250 reconnection fees added to my next month bill and I explained to her it wasn't about lowering my monthly bill but because this lady made a big mistake like this and will cost me money because this is my business phone. She told me 10pm. That's the whole issue and I should have been give 10pm not "If you pay the bill now. Oh, well what she did this is what we will do for you."

I called on October 25,2010 and made a payment arrangement on my phone service. I made a $20.00 payment over the phone on the 25th of October. I was then given to the 31st of October to make a $13.00 dollar payment which I did to keep my service on, I was given until the 7th of November to pay the balance off. After making the second payment, why was my service interrupted?

You guys made the arrangement with me and you broke it. I guess now, I will still be charged a $25.00 restoration fee when my services should have never been interrupted. This problem needs to be solved in a timely manner and there should not be any fees for my inconvenience. So unfair.

On 09 Oct. 2010, at approximately 6:00pm, I purchased a Samsung Messager Touch Black, from a store I truly believe to be a us cellular store, spending $218.95. On 20 Oct. 2010, I had attempted to return the phone, believing that I had 30 days from time of purchase to return for a full refund, no questioned asked (a US Cellular policy). I was told this particular store was an independent store not a corporate store and it don't have the same policies as US Cellular.

I was totally confused because it was set up identical too as a US Cellular store inside as well as out and did not sell anything but US Cellular products. I could not return the cell phone. I then called customer service and spoke with a supervisor named Ashley, who informed me that the independent stores do not have to follow the same guideline as US Cellular corporate and I just basically have to keep the phone.

I would like for someone to explain to me, how can a cell phone company have one name and two different policies and how do the consumer suppose to know the difference between the two companies when they look identical and sell the exact same items. If US Cellular care to look into my account they will see we have been very loyal and we have never been late on one payment. The account is in my husband name (Arthur **) Acct# is **, my cell phone # is **. Thank You.

I have service from the company. I have it set up so the payment comes out of my account. On 10-1-10, the amount was not in my account, so the phone was turned off. I called and paid the amount over the phone. The next day I was checking my bank statement online and it had to charges from US Cellular in the amount of $59.00. One said recurring charges and the other said debit charge. So I called and spoke with Leroy first. He said it would be credited back to my account in 5-7 days. On 10-12-10, they still had not credited my account, so I called and asked to speak to a supervisor. I explained to her the problem. She told me I have to wait another 5-7 days. I told her that I want my money back in my account the same way they took it out.

They do not tell you they don't have international service like AT&T and Verizon. When you ask for, they tell nothing they can do, even if you have employees overseas. We are paying for a phone we cannot use, except for a small delay in billing.

I have been watching the news about Verizon overcharging people with hidden fees in their cell phone bill. I have been with US Cellular for a year and a half and every month, they have a $3 or $6 dollar easy edge charge added to one of the phones on our plan on our phone bill.

The first few months, we paid it assuming we had done something to cause those charges. I contacted US Cellular and asked them to block easy edge on all the phones on our account so we wouldn't do anything to cause those charges but each month, there is still either 3 or 6 dollar extra charge on the bill saying we have used easy edge. I contacted them each month and they claimed that it is a computer glitch and will remove the charges but I believe they are doing the same thing with Verizon. I talked to a few other friends that have accounts with them and they have experienced the same problem.

I would like someone to investigate them also because I believe more companies are doing the same thing that Verizon did.

I just really want to make a comment not so much of a complaint. US Cellular needs to improve their services. This company does not have a variety to choose from. Their plans such. I've seen advertisement from other cell phone companies offering real smart phones, with everything included free incoming, texts, free incoming calls, and unlimited internet use all for just one low price $65.00 a month.

Basically, they have what people are looking for. Also, they have better phones, and better plans. When my contract is up. You can bet I will be leaving US Cellular. The only reason I'm with US Cellular is because they offer free incoming, and free after seven. But my suggestion to US Cellular is to offer all those things in a package to become competitive.

I have had to call US Cellular to have EasyEdge charges removed from my monthly bill three times now. The last two months I have been charged $18.00 and then $9.00 for using EasyEdge when I did not even get on it. In fact, last month, after being charged $18.00, I called and told them I wanted it blocked so they could not charge me for something I wasn't using. This month, the new bill showed I had been using EasyEdge for 9 days in a row for a $9.00 extra charge and I wasn't even on the EasyEdge! I called to have it adjusted again. Anyone out there with a US Cellular phone needs to go through your bill each month and make sure you are not being charged for something you are not using.

For the past 7 months, I've had this phone the Samsung trill that I've had to send back due to it not working and this was soon after I purchased my phone. It was gone for about three weeks! And in that time I got a loner phone the Motorola crush that didn't work either. I keep and still call out this situation, they tell me they can't do anything my bill keeps going up and up. I have not had the price I was quoted not one time since I've had my phone I had them block the easy edge on both phones but I'm still getting charged for it.

I asked them to work with me for an ext on my bill because my billing statement comes out before I get my benefits every month. I also asked them if they help out people that are disabled and they said no. Wow, I pay my bill each month I'm not behind at all but the keep charging me all this money for things I'm not using.

This is a follow up on the first complaint letter about US Cellular. We left the 95th location and went to the Lake Park location. We were greeted by the assistant mgr and he proceeded to complete the application. He noted that he could see that a transfer of one of my phone numbers had taken place and was reverse. That was because I had call the company and complain. They knew that a serious error had taken place. The assistant manager at the Lake Park location also wanted me to sign the release form. I did. I then ask him, where is my copy. He inform be that I could not have one. The party was just about to start. In the in, he gave me a copy with everything about the new service owner black out. That was okay, but to black out his signature was the last straw.

PS. The date of this encounter was 08/28/2010 at about 10:30am and about 12:30pm the same day.

I have service with US Cellular owning 2 lines. One of the lines was being upgraded to a new customer. In short, they are opening their own account with US Cellular. The problem occurred when the store manager (who was handling the account opening) told me to sign this form without informing me what it was that I was being ask to sign. One word led to another so I refuse to sign the form. The form was a release form allowing my phone number to be ported to the new service. I told the applicant that I would sign the release as long as she get another customer service rep to finish the application, and left the store. In a few minutes, she came out my car and ask be for the expiration date of my drivers license so they could complete the application. I came back into the store and was informed the transfer was done without my signing the release form.

I was charged $221 and then $271 for a cell bill and early termination fee. I paid for the phone $178 and never received the rebate. I was given a data sweep on the device and they promised to recover the data but ended up giving me someone's else contacts. They list my pics also. The rep flirted with me and I refused so she threatened to put me out of the store and call popos if I didn't leave. The device was defective, the video camera didn't work, and the touch ball didn't work and the volume didn't work on the device, and I was treated poorly and condescended upon by customer service.They created language barriers, when I tried to reconcile, and now are over charging me for a phone that doesn't work properly.

US Cellular uses debit card Visa offers in lieu of cash/check rebates. I neither applied for nor want a US Cellular Visa card prepaid or otherwise. The mere offer and mailing of the card to me is duly recorded whether I choose to activate it or not. I am proud of my good credit rating and do not appreciate cheap attempts to be listed on my credit reports.

If you are a US Cellular customer, check your April/May 2010 bill for a $3.00 (0.022MB) data charge that was mistakenly billed for the free 'My Contacts Back Up' service. It is included in your total data transfer charges and the only way I discovered it is because I do not use any EasyEdge services. I suspect you will not be credited this bogus charge unless you inquire about it! Ask if you were charged for the service, and if you were, file a complaint at FCC.gov as I did.

We subscribed (minimum 24 months) to the U.S. Cellular easy edge 5GB with cap data plan (wireless air card but not phone service). The service worked well in our area of very limited broadband options. With today's internet and flash content on almost every web page, it's easy to exceed this 5 GB cap in a month's time. I have been trying to get my family to understand this, making me the "bad guy" having to monitor internet usage. This is ridiculous that we are forced to put up with this 5GB download cap.

As of May 2010, US Cellular (USC) still has no automated way to check where you're at with the limit. You have to call and physically speak to one of their customer service representatives. Each time you do that, it takes about 15 minutes. Last month, we went over our 5GB limit by a few hundred MB (yes Megabytes) and had to pay over $250 for our bill (they have a $200 max along with the $49.95 monthly fee). Their overage fee is .49 cents per MB over 5GB. But if you're under your 5GB, they do not roll over what you paid for but didn't use. That's wrong! And it's wrong that USC customers do not have an automated way to check on their usage. Yet, we are penalized dearly if we exceed the cap. Stop the cap! This is the United States of America. We can and should do better than this.

My family and I have long been customers of U.S. Cellular. But I decided to get an iPhone two years ago so I needed to switch my service to AT&T. U.S. Cellular let me out of my contract at a prorated amount of approximately $50. I then paid my final bill of about $400 after which U.S. Cellular ported my phone number to AT&T.

Now, two years later, I go to apply for a mortgage and I have a surprise bill of over $400 from U.S. Cellular on my credit report! I was charged after I left U.S. Cellular. When I called U.S. Cellular to have them investigate and remove it from my credit report, they said they couldn't talk to me because my account had already been referred to a collection agency--Valentine something or other. U.S. Cellular was then kind enough to transfer me to Valentine (weird that it was an inside, transferable call) who told me that they couldn't do anything about the bill because U.S. Cellular sent the bill to them--which means that "the bill is obviously legitimate." Yeah! I love this!

So, instead of spending the next six months of my life in a small claims legal battle or attempting to deal with these nimrods, I'm choosing to share this information with all of you. So thanks for listening and please let me know where else I can post this.

I had been a customer of US Cellular for several years in Michigan, Illinois and Iowa. We moved to Louisiana in 2007 where they did not provide service. We were unable to get a reliable signal. I called and complained but was told I needed to honor my contract which had 6 months left. We kept the service without being able to use it, except our daughter who was on our plan but was still in Iowa at college. After the 6 months of paying for nothing, I called and canceled my service. The CSR said to just pay the regular balance on my account and my service would cancel at the end of the service period.

I again contacted US Cellular and their response was basically, "too bad for you". I sent them a check for $175 - my charges have mysteriously grown. And again I complained. I was then told I was charged because, this is a quote following from email I received, "the fee that is billed to customers who cancel their service prior to the end on their service agreement period. This fee is not intended to hurt or punish customers who choose to cancel their service, but simply a mechanism designed to help us to recover the financial loss we incur when selling a customer a handset at a discount at the point of sale."

If they had told me to begin with that my daughter had 5 months left, I would have just changed to a cheap plan, not used the phone and waited to cancel. And if they had told me it was because of the phone, I would have returned it to them, because as we all know - you can't use one providers "equipment" with another provider. So far I have gotten 5 different answers and no satisfaction, except that I can post how bad US Cellular is and please do not use them, and please tell everyone you know not to use them.

I signed a contract in May 2008 for five cell lines with text. Contract was for $100/month. My wife pays the bills so it was several months before I realized that we were being charged for $130. Wife contacted USC four times over three months without results. I contacted them and was asked to fax them a copy of the contract as they did not have a copy in the call center. Once I did, I was told that they would need to compare it to their copy on file. Going into month 7, we stopped paying the extra $30 and only paid the contract amount of $100. Service was disconnected and after an angry call, was re-instated. Told that the contract configuration and cost that was outlined on my contract did not exist and I would need to pay the $130. I insisted that they honor it or cancel it.

Six months later, we received a bill showing more than $150 in charges that were not documented. We requested a detailed bill documenting the excess charges as we were concerned that our phone had been cloned. Four weeks later, we requested it again but based on a concern for disconnection, we paid the amount of the bill that was documented. After three more, we requested for a detailed bill (we are now three months down the road) we got disconnected. Contacted USC again and they told us that they would turn it back on if we paid the outstanding amount.

We paid the outstanding amount but got disconnected again when they lost track of the wired amount. Notified USC of intent to severe based on breach of contract. We changed provider. USC billed us for future service. Disputed bill, USC turned it over to collection agency. We paid USC to make them "go away". Credit agency is still showing up on report. I am notifying USC of intent to sue for cause. I will update as things progress.

US Cellular disables missed call notification, to force pricey upgrades. The two lowest-price phones offered by US Cellular, both LG models, do not allow the user to be notified if a voice call was missed. LG says this change was made per US Cellular specifications. If you want this basic feature, you have to pay US Cellular at least an additional $50.00 for a phone with this feature. The local sales staff were not aware that this feature was removed from the latest LG phones. Their customer service said this was a "free" feature, and because of that, I was not due any compensation. At a minimum, they should warn people that this basic feature is not available.

I went online to pay $100 on our bill via US Cellular website. Before I could get to the end to click send, the cell phone webpage expired. By doing this, I did not get confirmation of my payment being made via internet and to take it out of my bank account. Before it exited the system, it said the full amount will be taken out on 2/13 which is $322.06. My husband is the only one in the household receiving disability through the VA Compensation.

I called to verify payment with the representative, and all he wanted was a payment, then he told me that the full amount would be taken out on 2/13 unless I edit it in the system. I tried to enter my information on the website with my password to do so, and it doesn't exist. I am quite concerned, because we cannot afford this to be taken out, and we will get overdrafts on all checks out. We cannot get caught up because they bill in advance for service. We did miss December's payment, and want to work out a payment plan, but was told that this full payment would have to be made. Otherwise, they will cancel our phones on 3/4/2010. Our phones have been placed on suspension with no service as of 2/2/2010.

I have been using a pre-paid account with US Cellular for over 5 years. The company gets money every month. For this reason, I believe should be considered a valued customer.

First complaint. There has been significant advertising about a "free battery exchange". I have seen advertising on the internet, television and posters on many of US Cellular stores. I believed it was something to get you into the store so that they could try and sell a new phone. So expecting that I might buy a new phone, I walked into my local store at Wilson & Clark in Chicago and asked for a replacement battery. One of the reps who was walking by me looked quickly at my phone and said, "I don't have a battery for that old' phone." He never even stopped walking as kept walking to another area of the store.

There was no attempt made to replace my battery or direct me to where I could get a replacement battery. To my surprise, no one tried to suggest that I could get a newer phone. I found the experience to be very disturbing because I believe that the "free battery replacement" advertising is total fraud. In addition, the behavior was rude and in general the service was very poor. At the time, there were at least three reps in the store and someone could have given me attention in this matter and at the same time made a sale for a new phone.

Second complaint. Today, 1/19/2010, in the middle of a call, without any warning, I was disconnected and the call ended. I called US Cellular customer service and found that I had a zero balance. I was concerned as I that I had a credit balance and believed that there was no reason to turn off my phone and asked how minutes I had used in the past month. In fact I asked the same question more than three times. The customer service rep "John" did everything but answer the question. I indicated we were having a communication problem and that I wanted to speak to a supervisor. The request to speak to a supervisor was made at least 2 times. John promised to connect me to a supervisor and put me on hold. My call was then disconnected.

I called back, and on the second call I asked to speak to a supervisor right away. The rep answering the call would not give me a supervisor without my account information and a password. He then forwarded my call to a person who was not a supervisor. Again the person I was talking to, "Michelle", did not tell me how many minutes I had used. Michelle also refused to give me the address for US Cellular. Neither John or Michelle would provide an employee number. I am made to provide a password to my account, but I can get information about who I am talking to. Michelle indicated that only a "supervisor" could provide the address. I asked Michelle to connect me to a supervisor because I had asked to be connected to a supervisor.

I was then connected to "Lisa" who indicated she was a supervisor. Again I was not provided with an employee number. Lisa said that "we need to protect our employees". Lisa also indicated that they do not provide an address. So it is hard to make a complaint to anyone at US Cellular in writing. Lisa promised to help me with my request to find out how many minutes I had used and what happened to my credit balance. Lisa did indicate that there had been a credit balance but could explain what happened to it. Lisa also explained that she could not understand the report she was looking at to figure out how many minutes I had used. So it seems that US Cellular can charge my account without being accountable themselves for what they charge me.

Lisa offered to call me back with information about how many minutes I used after she asked someone about the report that related to my account. Someone called three times from a US Cellular phone, but no message was left. So at this point I am frustrated because I spent over a half hour on the phone trying to find get an answer to simple question that even a supervisor could not answer. I am not too impressed with US Cellular and I am not certain what happened to the credit balance that I had. US Cellular benefited from fraudulent advertising. As a result of a lot of advertising, it appears that US Cellular is a generous company willing to provide service to their customers but that is not true. My loss is wasted time and a lost business call.

I purchased 3 new cell phones from US Cellular in August, 2009. All three phones were under contract. I was SUPPOSE to have 2 $70.00 rebates and 1 $50.00 rebate. You would think that as a faithful customer of over 16 years that they would have honored their contract. However, they said that their system did not show the correct data plan for my account based on my submission. How absurd. How can data not match when you put the correct label on the rebate form and fill in all the forms correctly. But that is okay because I have read MANY, MANY reviews that this occurs frequently.

If I have to be held liable by a contract then I feel that this company should be held for their part of the contract. I will use the service Straight Talk after my contract ends. It does not charge outrageous taxes and fees and I can get unlimited text and airtime. Oh and by the way NO CONTRACTS. US Cellular, you cheated me out of 3 rebates. It's not as much the money owed as it is the general principal. If I break my contract, I am fined. What happens when you don't live up to your end of the contract. For those of you who have had great experiences--just wait, your turn will come. I will continue to encourage people to find other, more honest companies as their cell phone providers.

I wanted 3 Motorola Quantico phones advertised as "FREE" and an HTC Touch Pro 2 my Daughter was seeking a Blackberry Tour. We were told "I'm sorry we do not have any of those phones in stock" We asked about a raincheck, we were told "We are sorry there are no rainchecks."

We looked at some other phones, then asked if we did not like them were they covered on the 30 day return? We were told yes, but you will have to pay from the new matrix pricing" (whatever that is) We found out that meant they would charge us the non sale price, much higher. I asked if they had any of those phones "I was told they went very quickly and some we had none at all."

We called several other US Cellular store they were all out or never had any. This is poor customer service at it's worst. If they couldn't supply the phones they shold not have had the sale at all. Their ads for the last year tell us how inportant we as customers are and to "Believe in something better." This is better? No, US Cellular, it's not.

We have spoken to many friends who have US Cellular service and they ran into the same situations. We contacted the Iowa State Attorney Generals office and have registered our complaints. I'd suggest that anyone who had the same service do the same. This is typical Bait and Switch. The pricing now is higher, much higher. The HTC will be nearly 200 dollars more, the Blackberry Tour 219.95 and Quantico 139.95 During the sale they would have been 49.95 and 69.95. For Shame US Cellular!

On August 6, 2009 US cellar disconnected my service after I made a partial payment of $70.00 out of &129.00. Their reason was that they do not accept partial payment. I asked to make payment arrangement they also refused. This time their claim is that as a company, they do not make payment arrangements with any of their customers and as such, I am asking them to give me special treatment. Also, that once an account is more than 10days late, they will disconnect and payment must be made in full before they would restore the service.

I was unable to make the payment because I did not have employment at the time and I was under the impression that if I made some form of payment my service will not be disconnected because I had used this telephone number as contact number for all my business and employment transactions. I did not have service for over a month.

When I finally was able to pay within a few days my service was disconnected again. This happened twice.

I therefore decided to go over to the store to pay and find out what was going on since I am never lucky with speaking with someone on the telephone. At the location, I was told that my service was disconnected because the checks were returned. I had paid on the telephone using my checking account. The manager called US CELLULAR and spoke to someone who claims that the amount I owed was $87.00 + (I do not have the information here on me). I made this payment and then was asked to speak to that person on the telephone. This person informed me that because they had completely disconnected the service, it would be like a new service so I will need to wait for 72 hours, before reconnection, as they will need to make sure that they had not given the numbers to another customer. And because it will be a new cycle and will be different from the old one, I will need to speak to customer service in order to determine what plan I wanted. This plan they claim will determine my new cycle. The lady also told me that I was going to pay $35.00 re-connection fee for each telephone because they had completely disconnected my service and I greed.

When I spoke to the customer service person, I chose a different plan that would cost 69.99 a month plus $9.98 for 250 minutes of text messaging on each line. And she concluded that my bill will not be over $100.00 after taxes. I agreed with this plan.

However, when my bill came for the next month, they added so much hidden costs that included over $40.00 in taxes. According to them this was FCC adn FTC's idea to charge such a high tax. The bill for that one month was over $464.00, which they reduced to $364.00 + by waving four $25.00 fee on something I am not sure of. With over $50.00 in taxes.

Because this bill was so high, I asked them for a payment arrangement. I was expecting to break the payment into two payments and make one payment on the 1st of November and the second payment on the 15th. They refused and claim that they do not accept partial payment and I must make the payment in full in ten days. They gave me until November 5th to pay, which was only ten days from my due date. Because I was unable make this payment, on Tuesday the 10th of November my service was disconnected again. As of now, it is still not connected.

What is so upsetting about how these people treat me is that y they have been lying to me from day one. When they disconnected my service in August, they lied that they do not accept partial payment and I discovered that they do. For some reason I feel their actions mean that they feel I should be grateful to have a telephone service from them.

Secondly when they claim to make a payment arrangement with me and refused to allow me to break my payment into two, this is also a lie because I was given a ten day grace periods, which is the normal time frame given to every of their customers without a payment arrangements. So, what they claim to do for me has nothing to do with payment arrangements. I am not sure why they lied to me, why they are doing this to me and why they never told me about this hidden charges before they connected my service, instead they told me that my cycle will change because they had completely disconnected my service.

I have been a customer for over 11 years. My wife and I have 2 phone lines with share talk, using a local 1000 minute plan.

On the inside it states in bold print: "GET any PHONE FREE(any is underlined)

OFFER ONLY GOOD 11/27 to 11/30--OPEN NOW"

GET any {underlined} PHONE FREE

I wanted to get both myself and my wife the HTC Touch Pro 2 phones and purchase the additional data plans for both phones. I was told a week before the promotions by a local sales rep that the phones were in and that it would be to my advantage to wait until the four day promotion began to purchase the new phones (for free with rebate).

Now I'm told that the phones are sold out and that I am out of luck to take advantage of this promotion. I was told by local sales and national sales reps on phone the same story. How dare they not honor what they advertised. Even today, the HTC Touch Pro 2 was listed as available on the internet for this promotion.

I think they should at least offer a rain check to current US Cellular customers who are willing to upgrade 2 phones and spend and additional $24.95 times two for data plans.

"Promotion ends upon sell-out"

I came in during the 4 day period and told I can't have the phone of my choice under their free promotion.

I have been a customer with US Cellular for 5 years now. They recently made a drastic change to their voicemail system which has been very inconvenient and frustrating. I'm a divorced father and my young son calls me everyday. Since I miss him, I keep his messages. The old voicemail system would store them and delete the older ones. Now, the new voicemail system does not do this. I enjoyed going back and listening to them when I missed my kid. Now, every few weeks, I will have 30+ messages in the way of me listening to my all important new messages. The system only allows me to go through each one and it announces the date and the phone number digit-by-digit before allowing me to delete, save, or skip the message. The automated voice takes a minimum of 20 seconds per saved message before I am able to do anything and go to the next one. The first time this happened, I complained to 3 people only to hear that there's nothing that can be done and to just not save any messages anymore to prevent this. Really? That's the answer? So, I decided if it happens again, I will call again. They waste my time, I will waste theirs, too.

I called today, 3 weeks after the first time because it happened again. Took me 12 minutes to get to my one new message. I spoke with a supervisor right away and explained the problem. I sarcastically said they need to send me a date journal so I can transcribe my messages since the new system is discouraging me from saving them. He said if I wanted to buy one he will knock $15 off my current bill to do so. I did get the tone that my complaint wasn't going to change anything, though. When I called him on that he said he could discuss my feedback with his supervisor and get it elevated to the right group of people. I just felt that a huge change in service would have a better feedback system in place, but it doesn't seem to be the case. I like my plan and my minutes and that's what has kept me there, but I've had this problem now and complained in the past a few times to them about their crappy new phone selection choices. I suppose I have to choose between keeping my messages or shopping around for a new phone plan. Sometimes, it's the devil you know...

Good 'ol US Cellular is at it again...seems they "lost" my payment. That's right...lost it. Here is the kicker: I paid them online using THEIR OWN PAYMENT SYSTEM. I paid them DIRECTLY from my checking account to my US Cell account ON THEIR WEB SITE. I could log into my checking account online and view the transaction....I could log into my US Cell account online and VIEW THE TRANSACTION...yet they could view NOTHING! I had to fax copies of my bank records to them! Their error caused my phones to be disconnected. It took me nearly two days and upwards of 30 phone calls ( THIS IS NOT A JOKE! ) to get this resolved. And I didn't even get a " I'm sorry "....just some snot offering not to charge ME a $25 fee for the reconnect. WHAT?

I have been a customer of US Cellular since 2007. In 2008 I started experenceing problems w/my phone. But since it was a year old the only way I could get a different phone w/out paying full price was to go thru my signal insurance and pay $40.00 for a refurbished phone. Well since my cell phone is my only I had to do it. So the sent me the exact same phone that they had refurbished. But within a few weeks the same problems began to occur again.

I call the 800 customer service line and they said if I could hold out till January of'09 I could take an early upgrade on my phone and choose a brand new phone. So I went into the Homewood store and a sales associate named Laura Herrera took care of me. I picked out the phone I liked and we sat down at her station. She procceeded to to figure out how much I owed for the phone. I handed her my credit card and she asked to see my D.L.I handed her my card assuming she was being cautious that it truly was my card. She then told me she needed to go in back and make a copy of my cards. Not thinking anything about it off she went. She came back about 5 minutes later w/the box containing my phone and my cards in her hand but no papers.

She sat down infront of her computer and entered the phone information into my account. Then she ran my credit card thru and went behind the front counter and brought the papers I needed to sign. About 3-4 days later I got my daily text msg from my credit card company and my balance was over $385.00 less than the day before. I knew I had not used my card since I was at US Cellular but I had no idea what happened because I had my card in my wallet. I went on the computer and checked the website of my credit card company. I was shocked when I found nearly $300.00 to Apple I tunes for songs purchased. I also found close to $50.00 to an online video game rental company and $30.00 to a weight loss tea company. I immediatley cancelled my card and contacted these company's about getting my money back. They all said it was my credit card company's responibility to refund my money. My Credit card company said it was the company's that the charges were made to's responsibility. After 3 mos of back and forth I finally got my moneyback. The about 2 weeks after I was at US Cellular in Homewood my girlfiend went into the same store and the same employee took care of her. She purchased their wireless internet stick for her new laptop computer. She too was paying w/her credit card and Laura asked her for her D.L. too. Then she told her she needed to copy her cards.

Once again she went into a back room and gone about 5 minutes came back w/the box w/the stick in it but no papers. She sat down infront of her computer and put the information into her account. Ran the credit card thru the system went behind the front counter and got her her papers to sign. 3 days later she called me up in a total panic she just checked her bank balance and she was missing nearly $3,000 from her account. She immediatly called the bank and cancelled her card. The bank ran the activity on her account and told her there was a charge of nearly $1,700 to Finish Line.com and charges to macy's.com and several other company's before the card was cancelled. We both went to the Homewood Police department and spoke to a detective regarding fraud. Unfortunetly because they bought gift cards w/my card and sold them over seas they weren't able to trace where the odering came from. But on my girlfriends charges they were able to trace the IP address of the computer that was used. But because Leandra Hall who is the employee that did the purchasing lives in Indiana Homewood Police won't cross into Indiana and Indiana won't come into Il to make an arrest. Both girls are still working at that store. I starting having trouble a few months back w/my new phone because I was never shone anything about the phone. Because it is a slider style phone whenever it slides apart it endes up calling the last # I dialed. 1 day it called my girlfriend 5 times in half an hr. I didn't even know it had done that. I complained to US Cellular and they exchanged my phone for the exact same same one they refurbished.

I went in to the above location to sign up for wireless service for my laptop on Feb 28 of this year. I met with Laura and she asked for my SS# to run a credit check on me. I thought this was rather odd as I had wirelss phone service with them for almost 2 years and was never late with my payment. She ran a credit check and told me I wuld have to put down a $25.00 deposit. I said Ok. She then asked for my DL and Debit card. She then told me she need to make copies of these and went off into a back room. She was gone for about 5 minutes and then came back without paper work only my DL & Debit card and my wireless unit. She entered my debit card info into the computer had me sign the 2 year contract handed my DL, debit card and my purchase to me and out the door i went.

On March 4th I called my bank to check to make sure my pay check was deposited as I do every Wednesday and found out there was a charge to Finishline.com charged on my debit card for $1,183.30. I canceled my debit card, filed a claim with the bank and contacted Finish Line. I was told that who ever had my debit card info had access to the 3 digit code on the back. US Cellular was the ONLY one that had my card in there hands. I don't shop on line. I took off time from work and filed a police report with my local police station. A few days later I took time off again to go pick up my police report for the bank and was told that I should go to the Homewood Police station as this is where it happened. I was talking to a friend of mine and the exact same thing happened to her in the same store with the same employee! Now we both had filed reports with the Homewood Police Staion. The Dec. did his investigation and told me that he had talked to Jeremy @ US Celluar as I did and that they suspect it is Leandra as her brother were fired years ago for the same thing.

We receive the subpeonas and they address was in Griffith Indiana. Homewood would not do anything because it was Indiana and Griffith wouldn't do anything as it was in Illinois. Us Celluar will not do anything as they are saying that they questioned both employees and they said they didn't do it. They also told me that they couldn't see anything on camera as it wasn't pointed by the copier. The Police NEVER questioned either employee! Both employees are STILL working for US Cellular!!! In total they tried to charge approx $8,000.00 on my debit card and US Cellular is still paying them to do this! All my personal and private information as been stolen by there employee and they are doing nothing!

I paid the $100 deposit and entered into a 2 yr. contract with US Cellular at the above listed store location in late November 2007, had issues early on regarding being charged for "Easyedge"optional data svcs. for a phone model that wasn't compatible with 90% of the features. After several months of being overcharged and having to go in person to resolve the matter they finally admitted that my LG 3000 phone didn't work with "Easyedge" features and I wouldn't be billed for the svcs. -they didn't refund or credit me for the 3-4 months of overpayment either.

Since I am a hearing impaired US Navy vet and I'm homebound until I have knee replacement surgery performed-my wife kept the cellphone with her and I had her pay the bill each month at the store location. I had gotten a call about a year into the svc. agreement from US Cellular to give permission for my wife to pay the bills and check the account balance. They stressed the point that I was still the only one allowed to cancel, or make any changes to the service agreement.

A few months ago the battery went bad and when my wife went to the store location they informed her that they had a free battery replacement promotion and after finally having them actually reward us by having gone into that store without having to pay for something she was happy for a change. They then gave her a sales pitch about free LG cameraphones and an additional line for $10 a month extra for our 17 yr. old daughter. They told her since our original contract ended less than six months she could start a new service contract and since we know how teenagers are with cellphones she attempted to make sure that the new contract would include the unlimited text messaging for $29.95 a month extra. She was told that any needed changes could be made in the 30 days following the new contract (which I did not authorize to begin with)

Since she paid the first months charges at that time and then, after the 30 days had passed-they sent a bill for $793.00, saying that there was in fact a 250 text per month limit and my daughter's line was showing 2300+ text messages in a month's time!

Since the cellphone had become so important and my wifes number had been in use for so long as a contact number for important resources, she made an arrangment to pay the additional fees plus the regular bill by mid-Septmber to avoid disconnection. She paid the regular agreed upon charges and over $400.00 towards the "overcharge".

On August 26,2009 my wife had taken my daughter to a specialist's appt. at a Chicago hospital following a diagnosis of possible Cystic Fibrosis, when I tried to return her call she made to home earlier that morning that I didn't get because of my hearing disability, I recv'd a automated message stating that the cellphone numbers were no longer in service! I called US Cellular and when I got a snotty representatives response about the outstanding bill, I lost my patience and laid out the facts regarding the whole matter including the fact that I hadn't signed anything or authorized the new agreement to begin with, I was put on hold and then she got back on the phone and stated that someone had made a mistake and didn't make a note about the agreement my wife had made and informed me that the phones would be back on within minutes, but wouldn't do anything about any of the issues surrounding their many other "mistakes".

Also was informed that the balance was due on Sept.3 not the 13th. After paying over $500.00 in a month we get a bill for $853.00 and decided to take whatever steps we can to legally resolve this matter, but would not give US Cellular another dime or even do business with this company in any way should we experience any service disruptions or a lack of willingness to come to mutually acceptable terms. The phones were disconnected at 12:01 am Sept.4.'09.

My wife has all receipts and the original contract paperwork and the second, unauthorized contract and I am putting together a file with everything they ever sent us or gave us for receipt of payments.

In 2004, I wanted to get a cell phone. I had never had one before, and didn't know what to expect in various plans. I found that most cell phone companies required first time customers to put up deposits of around $200.00. Among the companies I checked with was US Cellular. They required a $200.00 deposit. I refused to put up that deposit, and figured I would just have to do without a cell phone.

Sure enough, when I went back to US Cellular to buy a cell phone and sign up for their service, the salesperson checked with the credit department, and the deposit had been waived, and I was approved for a cell phone even though I had no credit rating.

About a year after this, I received a check for $200.00 to "refund deposit." Since I had not given them a deposit in the first place, there was nothing to be refunded. So I called them to tell them of their mistake, and to ask which office of US Cellular I should send the check back to. I was bounced around from one person to another until I ended up speaking to one of the higher-ups in Chicago. He told me to not worry about the check, and to "Just keep it." I told him that I do not keep money that is not mine. With a sigh he told me where to mail it back to, and I did.

Within a few days a US Cellular representative called me and profusely thanked me and really praised me for my "honesty" in returning the check to them. She told me that to thank me, they were adding 200 "courtesy minutes" to my account. I told them this wasn't necessary, but I thanked them for it. I've had cell phone service exclusively through US Cellular for 5 years now. I have a perfect payment record with them. I have never gone over my alloted minutes. I have never incurred any extra charges, late fees, or penalties.

Recently, I wanted to add a second line to my account. Like many Baby Boomers today, I'm looking after an elderly parent. My Mother never calls anybody, but she told me she would like a cell phone anyway. So I went to a US Cellular store to have a second line added to my account. I thought it would be a breeze. Boy was I mistaken!

First, I found I couldn't buy the quality cell phone I wanted, without signing up for Easy Edge--which I did not want--and going through a complicated process of paying for, then after 90 days cancelling, Easy Edge, and then applying for some sort of rebate. So I laid that phone aside, and planned to buy a real cheapo cell phone that US Cellular offered.

The salesperson did not know my name, or anything about me, but said that I would need to put up a $25.00 deposit in order to add a second line. I asked her, "I have maintained a perfect payment record with US Cellular for 5 yeas. Why do I need to put up a deposit?" She said that "everyone has to," but she agreed to call the Credit Department to see if it would be necessary in my case.

In the first version, the Credit Department said that everyone had to put up a deposit regardless of payment history. This didn't make any sense to me, so I left the store, and called their Credit Department directly. In the second version of the story they told me that they require some customers to put up deposits, but not others. They claimed that I would need to put up a deposit because of something they read on my credit report. When I asked them, "if this decision is based on my credit report, then why did you ask me to put up a deposit before you even knew my name and had a chance to check my credit report?" They couldn't give me an answer. So we ended the converstion.

I e-mailed US Cellular's Credit department. I told them the whole story from the beginning just like I have recorded here. I told them of the CEO waiving the $200 deposit, me returning the $200 check a year later, a five year-long perfect payment record, etc. I asked, "When I was a stranger to US Cellular, with no credit rating, you folks waved the $200.00 deposit, but now that I have good credit, and a perfect payment record with you, you won't wave a petty $25.00 deposit. Why?"

I am decidedly unenthusiastic about US Cellular anymore. I think the $25.00 deposit is petty. It appears to me that they charge this deposit to everyone, and then when they are called on it, they backtrack and try to think up excuses for their policy. Some people have to pay deposits, others don't, but these are non-negotiable, and are never waved. These contradictory statements just do not fit the facts. Their final statement in the e-mail was really incomprehensible: They said that if I maintained "uninterrupted service for a year" the deposit will be returned to me. But I ALREADY have 5 YEARS of uninterrupted service.

Perhaps the worst part of this situation was in talking with US Cellular over the phone, or in receiving e-mails from them, there was the repeated implication that I was not telling the truth. At one point in the conversation, the Credit Representative replied to one of my statements with, "I don't know that that is true." I confronted her and asked, "Are you calling me a liar?" Then she backpeddled slightly.

It is no marvel to me that US Cellular is losing a steady stream of customers. They have lost this one. I will let my contract expire, and sign up with another company. The reason I haven't bought an I-phone or some other more modern gadget is that I would have to leave US Cellular to do so. Well, that is no longer an obstacle.

On August 14, 2009 I called in a payment for my monthly account. My amount due was 131.82 I authorized payment in full from my checking account. I went about paying all of my other bills and my usual routine.

One week later I recieved a letter that said they had made a mistake and credited someone elses payment to my account and had only deducted 31.82 from my checking account and I now had a past due balance of $100.00. My wife promptly called and spoke to a person in financial services who proceeded to tell her we were liars, and had taken advantage of the system and it was "our" responsibility to look into whether or not they deducted the correct amount. My wife then spoke to two other people who told her they agree with the statement made by this individual but not the "tone."

My wife told him the way business works you cannot hold other people accountable for your mistakes and they were going to have to deal with losing a hundred bucks as a consequense of error because for six years we had made our payment in full on time every time. The answer from U.S. Cellular was "oops, but tuff!"

The day after I called and had the unpleasant experience of dealing with "Kathleen" the most wretched individual I have ever had the disatisfaction of dealing with. Anybody thinking of doing business with this company should be made aware of the fact that they hire thugs and bullies to handle their claims. I explained to her that this was the mistake on U.S. Cellulars part and that I did not appreciate the way my wife was talked to, I made my payment in full and their mistake was not mine to make up for. She immediately reverted to the same rhetoric as the night before "You're a thief, a liar, taking advantage of the company, yes we made a mistake but you are going to have to deal with it, even making reference to my personal financial situation as if to imply I was a welfare case looking for a "handout." I explained that I was myself in business management and had any of my employees EVER talked to a customer the way I had been talked to I would fire them post haste. She told me flat out "I don't care what you think. We have enough customers so you can leave and it aint gonna hurt us any!" I could not believe the audacity of these individuals, I have never in my life even on the streets been met with such beligerant and insulting behavior.

It is sad to me that U.S. Cellular feels as though this is the best way to deal with long time customers. Especially since when I tried to speak my side I was hung up on.

Just a little rant about US Cellular, and how they treat their customers. I have been with US Cell for 11 years. Not once have I been late with a payment.

Today, I awoke to NO CELL PHONE. I have moved to Kansas, and assumed the cancellation was due to many of my calls being placed out of the area. Ok, fine. I'm cool with that, but for God's sake, could you tell a guy? A letter in the mail? Email? Something? Oh heck no...NOTHING. But just to be sure, I loged into my bank account to VERIFY that I had paid the bill. Right there it was, $97.31 paid on 8/07/09, the day before it was due.

FYI, I made the payment through the US CELL website. Using THEIR SYSTEM, they made the charge directly to my checking account. REMEBER THIS, THIS IS IMPORTANT. So I call, and speak to the rudest person on the planet. She can't speak with me. My wife is the primary account holder so I am less than nothing. Ok, fine...phone doesn't work so I can't call her at our apartment. Thank God she was meeting me here at work.

So, a little while later, my wife shows up. We call US Cell. Once again, I speak with the rudest person on the planet....a different one this time. Where do they get these people? Anyway, they want a payment. We had made the payment, my wife says. She gives the phone to me after authorizing me to speak with this witch on the phone.

The US Cell rep says we had not made payment and demanded that I pay right now. I told her I had made the payment USING THEIR ONLINE PAYMENT SYSTEM and the charge was posted TO MY CHECKING ACCOUNT 10 days ago! Well, that simply wasn't possible because she had no record of it.

The [rep] suggested I contact my bank, have them fax a copy OF MY STATEMENT TO THEM and it may take 3 days for someone to look at it and start the investigation. Well, I'm doing some investigating....I'll be looking into new cell carriers. Screw these clowns. IF this his how they treat people, and they can't even manage their own payment system, they don't need my money. This phone is my home and BUSINESS Phone. God knows the damage this could cause. I am trying to buy a house, sell a house, deal with schools and other business. I can't even contact my realtor!

I have had service with US Cellular almost a year. Every month, there were $80 to $100 in extra charges where my son was buying songs and etc. I would go in and ask for the Easy Edge to be removed from the phone, as they told me that is how he was purchasing things. They would tell me it was done and the next month, here are charges again. I paid them as it was done by him, but due to the fact they wouldn't respond to my request, I have cancelled service with them even though it cost me $150 to do so.

Back in September 2008, I was looking to switch from AT&T to Verizon because all of my family was on Verizon and that's all I call. Made since to switch, I told ** that I will come in October when my contract expires with AT&T. I asked him what benefit I would get in coming to him vs. going through the Verizon website, which was offering free cool chocolate phones and accessories. He said he could get my activation fee(s) waived and have free phones.

With me not caring so much about electronic toys, I opted to take the free activation. I told him there would be a total of 4 lines including mine. He said that he could get my activation waived for sure, but will try to request for the other lines as well. And the free phones he had were crappy. I still ended up having to get a new phone for me and my son, out of pocket of course. I had some rebate but still it wasn't completely free. I checked my bills every month and he said that he did put the request in, and said he'll do it again.

I have called him at least 2 times maybe 3 times and he has never returned any of my calls. Not only did he lie about giving me the activation fee waived, he also failed to give me my employment/corporate discount that I was entitled to because of where I worked. A co-worker told me about our discount through Verizon well into the plan. I've also talked to a few people and they said that they hate the cellular sales (Verizon) at Hickory Mall. I missed out on much better phones and accessories which would have dollar figured to more than the activation fee.

They have lied to us from the beginning about the price of the whole bill. We weren't told about how much our bill would be and we cannot get on the internet to find out how much our bill is. We have to call the company each time. We got a family plan and we have 3 lines, two are free and our phones were supposed to have rebates. No one told us we had to have this thing called EasyEdge, so we could get the rebates and they lied about that. The bill went from $43.00 to $207.00, so we paid $10.00 that they said we owed and then the lady got smart with me on the phone. She said, "Oh, you had to know your bill was not $10.00" and she said we owe $67.95 for last month and $69.99 will be our bill every month.

We can not pay our bill online so we have to call the company each time to pay the bill. We were never told we had to call them to pay the bill. Now, she is saying they are trying to charge us $25.00 twice and which is one for a late fee. We never get the truth and we always get the runaround about the bill. They add on charges that they want to stick on the bill.

I had a 500 minimum plan with unlimited text messages. I then transferred it to an unlimited calling plan and was told I will still have my unlimited text messages by a rep. After checking the info I gave was correct, I was paying $4.95 a month for unlimited texting and now they are trying to charge me $14.95 a month for a company error made by their rep! I should not be responsible for this error. They are giving me 6 months of unlimited texting for $4.95 and I want my original plan of unlimited back to $4.95 because I was told my text plan would not change. Now they are trying to force me to pay the extra $10 a month because they keep turning my service off every month until I make a phone call to their customer service department, which is a huge inconvenience to me because my service is interrupted and I have to hold 15-20 minutes for a supervisor to fix the problem!

My service has been interrupted every month since January until I have to call and speak to a supervisor. I am unemployed and my phone is my lifeline between me and potential employers, and they are interrupting my service due to company error.

I contaced us cellular, they told me that they could only send a complaint form to directory assistance and there was no way for me to call director assistance to talk to someone about the charges? I HAVE NEVER USED 411 I do not use it because I KNOW IT CHARGES, how can directory assitance charge for calls that people are not making and how come there is no 800 number to call to dispute this with them directly? I believe directory assistance if RIPPING people off!

In March of 2007 I closed this account after using US cellular for 12 years. I have had to dispute the charges every month since. They have told me twice that they would write off the balance so I would get my deposit back. As I write this today, 4/18/09 I have had to dispute the charges again. I have been told that my account is closed and that I have been removed from the Auto-pay plan by 3 separate representatives of US Cellular.

I have asked for a letter every time I called to show that the account is closed and there will be no more charges. They tell me that they do not write letters. I have received two letters threatening to send me to collections. On 10/4/09 a rep named Eric agreed to waive the charges of $25.02. He was also going to remove the $20.00 fee. He promised me that this would be the last time I had to call. On 11/4/09 I received new charges of $45.02 I did dispute these charges as well. I cannot get them to close this account and refund my deposit. On 3/37/09 I received another collection notice but now the amount is up to $60.00. I need your help.

Much anger, heartache and woe!

In 2003 i had a cell phone with cell one, after a while i decided to add a line (my husband) i did so and was not aware that in doing this, there were now 2 contracts in my name. when the service w/cell one was unbearable, dropped calls, no coverage i checked into verizon wireless and switched. i called cell one and asked what i would have to pay, they said $800.00. WHAT! they said i had 2 sept. contracts. I said, No i signed only 1 contract, they stated that when i added my husbands line, that added another contract. NO WAY!

i agreed to pay for the original contract, but not one that was never signed or even agreed upon. this was in 2006 and i have not heard from anyone since that time. out of no where i receive a call from the cbhv re: this bill. why did it take 3 years to contact me? i had more or less forgotten about it. it never showed up on my credit report and now she is threatening me with turning it into the credit companies. HELP. WHAT DO I DO NOW!

I called to ask about getting my photos from my phone to an online album. The first woman I talked to, I'm not sure of her name but she did not speak good english, was quick to say I cant help you with that and put me on hold without another word. Then, Brad gets on the phone, what a nightmare. Brad was a bit rude at first, and kept acting like he could not hear me and saying that I was cutting out. he asked me what kind of phone I had, which really had nothing to do with the question, I just wanted to purchase picture messaging.

Anyways, he asked me for a password and I told him that I never recieved anything about a password from them, ever. He responded, um, YEAH, they did. Like I was lying or something, and then he ended the call. I have photos of my friend who passed away stored in my phone and I just wanted some one to help me get them on my computer so I could print them and they were rude and made me cry.

When I opened my contract, the US Cellur store staff failed in telling me in addition to the the $75 that I had already put down, that my bill would be higher. I only had the service 15 days and the 1st bill was $302. (I thought I had a great deal @ first) till the next bill was over $200, I could have stayed with my previous cell phone company with these kind of high phone bills. I thought I was getting a good deal with 3 phones but this was turning into a 2nd mortgage. I stated that one of my lines (which I did not put insurance on, because they told me @ the store it was just cheaper to buy a new phone) that we had been having trouble out of since the 2nd week of purchase will now cost me a consumer $150 for a $80 phone that we have not hardly used. She stated that I was unable to get out ofthe contract without paying $150 per line. WHERE IS THE CUSTOMER SERVICE?

When I went to cancel the supersivor I spoke with on saturday March 21st around 4:30 tried to come to some kind of agreement but told me that it would be $150 per phone line to cancel the contract that was now 46 days old. I had previously went into the store the day before & they told me diffently once again, so who do I believe now?

When I opened my contract, the US Cellur store staff failed in telling me in addition to the the $75 that I had already put down, that my bill would be higher. I only had the service 15 days and the 1st bill was $302. (I thought I had a great deal @ first) till the next bill was over $200, I could have stayed with my previous cell phone company with these kind of high phone bills. I thought I was getting a good deal with 3 phones but this was turning into a 2nd mortgage.

I stated that one of my lines (which I did not put insurance on, because they told me @ the store it was just cheaper to buy a new phone) that we had been having trouble out of since the 2nd week of purchase will now cost me a consumer $150 for a $80 phone that we have not hardly used. She stated that I was unable to get out ofthe contract without paying $150 per line. ,. WHERE IS THE CUSTOMER SERVICE AT??????????????

This all started around Thanksgiving of 2008. With the lack of work coming in and the ever increasing poor economy I was searching for many ways to save a dollar here and there. I decided to lower my cell phone plan to to lesser to try to save $10 a month. After one month I saw this really wasn't working so I had it changed back to the original plan. I did not fully understand I guess that it was not really changed back to what I had at that point. It would not happen for two more weeks. I was sure I had told them I wanted it changed now.

So, what I didn't realize now was that I was being charged 49 a minute for incoming and outgoing calls after using up the few minutes I had left on the phone. So, being just before the holidays I was talking on the phone somewhat more than usual and not realizing what was going on till I got my bill. I got a bill for $710 the following month. Remember this all started by me trying to save $10 a month.

So now I can't pay due to lack of employment and they are going to terminate me, so yeah, you're right there's another $150 tacked on( I'm lacking a couple months to fulfill my 2 year agreement )plus the last months bill of about $62. Now I don't have a phone and they are turning it over to collections. I owe almost $1000 all because I tried to save $10. I truly believe these people at US Cell go out of their way to think of ways to screw people. They make it so complicated that it's difficult to keep track and figure it out . I will now get a Track Phone. They work better anyway.

I don't have a phone and I've been gouged by these corporate scammers. I can't pay the bill. I believe that US Cell knows these types of things can happen and they do not attempt to stop it. As a matter of fact I believe they thrive on it.

I had a $15 additional charge on my last bill. I noticed that it was for the application downloading program on the phone. I had canceled this promotional service 6 months ago. After calling customer service the lady told me that I had downloaded an application onto my phone. Apparently my 2 year old accidentally hit a button which downloaded an application. I explained to the representative that I had not given permission for anyone to apply the program to my phone and it should not be accessible.

The representative told me that I not only had to remove the program from my monthly package but I had to ask them to block access to it or I would be charged per use. She asked me if I told the person in the store if I wanted it block which was 5 months ago. I didn't know that I had to document every conversation from the time I purchased a contract through US Cellular. I told the lady that she could look at my account and see that I have never downloaded an application since I had the phone and this obviously was not something I intentionally did. She then became rude explaining to me that I still had a program downloaded to my phone and I had to pay for the program. I asked to speak with her manager and was put on hold for at least 9 minutes before I became so frustrated that I hung up.

I called customer service for US Cellular to make payment arrangements because I bought a new phone from them and I had outstanding balance because of it. So I asked them to put so much on jan 16th and most of the rest on jan. 30th, I get payed biweekly. Well the first arrangement would have left me 50 dollars behind and the lady said they would shut me off if I didnt pay it by the 28th of January.

So I chirped up quite a bit let them hear my two cents about there so called customer service she got angry and put me on hold, a second agent came on and in the meantime I rearranged my important bills like Elec and Gas to accomadate the last 50 dollars. So I talked to the second agent with a few less swear words and told him that I made this arrangement to pay the rest of the balance on January 30th, and I gave him my two cents on the matter, and he said thats just the way it is basically, and I told him I would like to make this company better for them and for customers, Payment arrangements for cellphones should be a lot more lenient than Public utilities but its just the same. If you dont give them all your money they turn the switch off. I wish I could really do something about this. Maybe i will switch to a landline.

US CELLULAR'S CORP APPEAL TEAM MEMBER DARRIN GAVE OUT MY VERY PERSONAL INFORMATION TO A MAN THAT I HAD TO TAKE TO COURT FOR HARASSMENT AND STALKING AS DID MANY. I AM ADVISED THAT US CELLULAR GIVING OUT MY PERSONAL INFORMTION TO THIS MAN WHO WAS ALSO ON PROBATION WAS ILLEGAL AND AGAINST THE FCC. IT WAS A NIGHTMARE. THE POLICE SUGGEST A SUIT AGAINST US CELLULAR SINCE WE HAVE PROOF OF WHAT THEIR REP DARRIN DID. LEARN FROM MY MISTAKE. STAY AWAY FROM THIS COMPANY

I have dealt with all of the cell phone companys and without a doubt US CELLULAR is by far the rudest provider that I have ever dealt with. The bill are constantly wrong and the reps lie to us constantly. They also place you on hold in the middle of a since and cant seem to do the simpliest task besides repeat the phrase we do apologize for the inconvience I mean they accomplish nothing and their hold music is LOUD!!!! and LONG!!!!!!!! worse.

My nerves are shot. My wallet is empty

I dont know if this letter will do any good. Good? in that your business practices will be improved to better inform customers.

Over these months, I have complained, complained, and complained every chance I got with your associates about this situation. I WAS TOLD OVER 10 TIMES IN THE PAST YEAR THAT EACH LINE WOULD COST ME $150 TO CANCEL, BY AT LEAST 10 DIFFERENT US CELLULAR EMPLOYEES. If I call right now I will get the same speech: it will cost me $150 per line to cancel. NO ONE in you company that initially answers the phone will make the customer aware that the cancellation fee is pro-rated or will voluntarily offer to transfer that customer to a department that will give them the actual amount of their cancellation fee: which is below $150 depending on the length of time remaining on the contract.

I can only conclude, YOUR ASSOCIATES ARE INSTUCTED BY MANAGEMENT TO TELL COUSTOMERS THAT IT COSTS $150 TO CANCEL A LINE, and no more information! Why? For gods sake, why would you do business like that! Sure you made some extra money off me and probably others in the short term. But now I am so ****** I will never do business with you again.

When I found out TODAY that these cancellation fees are prorated and that it would cost only $30 dollars to cancel them I visibly saw steam coming from my head!!!! You may think this is funny. I dont.

When I was called out of town at the last minute my cell phone was acting up. I had to go the other side of the country. So I wanted my phone to work correctly. I contact US Cellular. They said they would let me purchase a new phone at a reduced price for a 2 year contract renewal. I asked what phones were available, and they mention a few. I decided on the MOTO Q. The representative on the phone said ok and had the phone sent to me and renewed my contract. Happy..?? No.

They had signed me up for the data package which was ok. I understood I needed that to get online. Little did I know that 8 months later when I decided that I loved the phone still, but just didn't need my email and internet on my phone. So I called to try to remove the data plan from my plan for my wife and I. We both got the new phone and contracts. I was then promptly told that I had to keep the data plan if I wanted to use that phone. I was not told or imformed of this when I picked the phone and purchased it.

I own this phone out right and they are telling me how to use it after they negelected to inform me of the fact I can never use the phone with out the Data Plan. I was then told that all carriers require this. I then contacted a Sprint agent to see if this was true. I found out that it was not. They told me I could use the Moto Q with them and have no data plan.

Now US Cellular has lied to me twice. I again contact a supervisor at their 611 help number after 2 calls to customer service reps. All reps including the supervisor could not help me and kept saying that the data plan was required. I told them I was not told of this when I purchased the phone. They said...they can not help I would have to buy a new phone... I asked if I renew my contract again could I get a phone a they special price. I would have been ok with that. They again said no.

They can not do anything, and I could either pay the termination fees, buy a new phone or keep paying for services(which I didn't need). The lack of customer service was one thing, but lying is another. Good buisness practices say that Customers should be told of information like needing a data plan for a phone. Not tricking them into a smartphone so to doop them into a more expensive service plan.

I now waste $50 a month on the data plan for my wife and I in which we now do not need. Thats $600 this year for nothing plus $200 for the phones. $800 down the drain, and they want me to buy another phone.......

My father and I have both had US Cellular for years, he's resided at our home for 8 years, all the while having a contract with US Cellular. I recently moved here about six months ago and we were both very happy with our service until Halloween-10/31/08 at which time both of our phones started dropping calls. We run a business out of our home and our ability to contact customers and each other is imperative. Within a few minutes of making any calls at home, they drop.

We immediately contacted US Cellular to voice our complaint and after being transfered around we were finally told about some recent update with a 'Broadband System'. They stated they would send a tech to repair it within a few days and two days later they told us the problem had been repaired, however our phones continued to drop calls! They stated they would open a new ticket and send someone back out to fix the problem and after over two weeks of not being able to make calls, I spoke with a very rude CSR who told me that I had a balance on my account for this months service that was past due! Astounded that they expected me to pay for the less than adequate service, I explained the situation to him. He stated they could give me a $20 discount on my $77 phone bill and if I didn't pay it in full they would suspend my service and charge me $25 to restore it!

I couldn't believe they wanted me to pay them when my phone and my fathers were still malfunctioning! I asked to speak with a supervisor and was transfered to a woman named Darla who stated that bad service was no excuse for not paying my bill. I got quite upset and told her that I hadn't been able to talk to anyone for more than three minutes when I was at home and this problem had been going on for over two weeks, half a billing cycle and that I felt a $20 credit was less then fair. She transfered my to their Tech support team who did nothing but tell me that they'd send someone else out to the cell tower and-get this-that they couldn't guarantee service in all buildings! After we had been customers with US Cellular for four and eight years, respectively, I have been treated like a deviant trying to avoid paying my cell phone bill!

I spoke with another customer service rep named Dawn this evening and she told me that they have my service scheduled to be shut off as of Tuesday unless I pay my bill in full but they cannot give me any guarantee that they will even be able to resolve this problem and have told me that if they cannot fix it they will take that into consideration when pro-rating my early termination fee! I refuse to pay for this horrible service, both the phone service and customer service that I have received as a result of their malfunctioning equiptment. I will be taking my business elsewhere and intend to file a complaint with the Better Business Beaureau.

I have had US Celluar since 2001 when we had our entire family on it. After a divorce I removed the ex from my contract and in June of 07 signed a new one and updated my phone. This last week people told me I was cutting out completely, then calls started dropping. Friday I called the 1-888 number for help and very nicely was told all towers were fine and that I needed to see a repair tech in town and they were open Sat. mornings. Sat morning I couldn't make or receive calls and the phone just went dead. I had never had this happen before and I assumed the phone just died.

The first 2 US Cellular stores/repair centers didn't answer the phone, I finally drove to a store and asked what could be done. The sales girl didn't know, could not determine what was wrong and then said I was eligible for a 'FREE' upgrade in Dec. but could not tell me the details. I asked if I could upgrade early as apparently there was no one to fix the phone, which is my only phone, and I was leaving town that afternoon. She put me through to the customer service division who informed me the 'free' upgrade would cost me another 2 year contract (now note, I still have 10 months left on the current 2 year contract!) and I could then pay for a new phone.

I asked why after only all these years, having paid all bills on time, nothing could be done to just replace the phone, even temporarily until a tech could fix the one I owned. I was told that my only option was an outright purchase and/or a longer contract. Then I was told I should have had their insurance - to which I replied that my previous phone lasted 6 years and I only upgraded as the old one was analog. Then I was told to go to a repair center to which I replied none answered their phone.

Their customer service is not service by any means. I informed them I would not renew my contract next year and would let people know how bad they treat loyal customers. I then went around the corner to a cell phone repair shop and...get this....the young kid told me the phone needed to be reset for their towers. In 30 seconds he had the phone on and it is working better than before - no charge! Next year I'm getting a different provider without a contract.

My wife received a job promotion which required us to move from IA to SD. I called US Cellular to terminate my contract with them. I have a 2 year contract that had 13-14 months fulfilled. They would not waive the early termination fees even though I am moving to an area that is roaming and not part of their mobile to mobile area. When we had to relocate from Illinois to Iowa for work Verizon wireless waived our contract and early termination fees because we were out of their service area. US Cellular will do nothing of the sort.

This December they will waive the final 6 months of our contract and early fees as a courtesy. I find it ridiculous that I no longer get mobile to mobile minutes which are supposed to be free. I am roaming and using the Verizon Wireless network therefore I cannot do an over the air update for my phone since it is not using the US Cellular network. I cannot have my phone serviced, if need be, because there are no US Cellular stores anywhere around.

After calling several times to customer service they could only recommend that I increase my rate plan to accomodate for the expected increase in my minute usage (since mobile to mobile is no longer free and included). Now I am still stuck with their shotty service and have to pay $7/month + taxes fo a higher rate plan till December.

I have to pay $7/month + taxes for a higher rate plan because my mobile to mobile minutes are no longer included with my plan.

this complaint is in regards to my son John going into Marines and trying to cancel cellphone contract, he was asked to send copy of his orders to Lori as of july 08 we are being told that this has not been recieved,was faxed 4/08 I'am John's mom and they will not speak to me about this only up to part of cashing my check for the last bill payment but as far as the ETF they will not, they just want payment now we are getting credit collectors calling demanding payment. At this point my son is in ? as a US Marine and has no way to deal with this. God Bless America

Bad credit record and collection agency calls demanding payment.

On the 21st of August My Nana died I had to call some family to tell them, I was very distraught and accidentally left my phone on top of my car needless to say it got ran over multiple times (I couldn't even find the battery). I called U.S Cellular to tell them about it and since I had insurance on the phone they transferred me to The Signal they told me that I could get a new phone all I had to do was pay $50 for a replacement which I don't think is even fair because I pay $10 a month for the insurance any way the phone arrived on Saturday I opened the box to find a phone that was the biggest POS I have ever seen. The 3 button didn't light up the slide screen was not flush with the phone the side buttons were broken and the speaker phone didn't work,

So I called them about the phone and I asked if the phones were refurbished and the operator hesitantly told me that they were but they inspect the phones before they send them out which clearly they didn't because if they did I wouldn't have gotten this POS. He told me that I would have to send the phone back and call them in 24 hrs with the tracking # and they would send a new one right out. I have yet to get the new phone but when I do I will re post.

I originally paid $135 for the phone that had to be repaired twice. Than it got ran over had to pay $50 for a replacement $10 a month for 10 months($100)for the insurance and got a loner phone that doesn't even hold a charge so I am phone less not to mention that essentially paid $285 dollars for the phone that should have only cost me $80.

Phone needed repair which was still under warranty. Salesperson told me that the phone would be sent To Galax VA to be fixed and would be back in six to eight weeks. It has now been 12 weeks and still no phone. Now the people at US cellular say that the phone has been sent to Oklahoma to be repaired and they are waiting on a part to fix it.

I have been waiting on a manager to call me from US Cellular in Wytheville Virginia. No one will call. My son has used the loner phone longer than the phone we purchased for him. The loner phone is not even close to being the same as the phone that is being repaired. I am tired of waiting and 12 weeks is long enough for the phone to fixed.

No, to both questions, I said.

Well, they said, you'd better check with your credit card company because they declined to pay your bill. I called my credit card company. They had never received a request--computer program or otherwise--from US Cellular to pay the bill, they said. Okay, I said, calling US Cellular back. We know we did our part, US Cellular said, because we sent you the e-mail, see?

Well, let me pay my bill over the phone, I said. Over the phone, I used the exact same credit card, on the same day US Cellular had sent the e-mail, and the bill was paid. Over the phone. Nothing wrong with the credit card. Nothing wrong with my credit, as the US Cellular CS staff person had intimated.

By the way, I suggested the US Cellular CS rep escalate this issue. As I said to him, this type of glitch usually doesn't happen to just one person. I suspect there is a problem that your superiors would be delighted to hear about. I could almost hear him rolling his eyes. Oh well, I thought. This couldn't happen twice.

Guess what. Today, Saturday, August 30, I got an email from US Cellular. You guessed it. Exact same message as the one I received on July 30. I double-checked my US Cellular account. Tried to re-enter my credit card information, top to bottom (including State), but got an error message saying it was all identical to the credit card account I already had on file at US Cellular.

I called my credit card company first this time. No, they said, they hadn't gotten any request. I called US Cellular. There would be a 15 minute wait, the recording said. I waited. Got someone named Jenny on the phone. She started repeating exactly what your July CS rep had told me. Eventually, she reluctantly said she'd have to check with another department it would be a very long wait--did I really want to wait? Yes.

She checked with the other department. Came back on the line many minutes later, and said that I'd entered my state wrong. I live in Wisconsin. I'd entered Wisconsin. But the US Cellular screen said Alabama. She said that I needed to fix that. Wait. I live in Wisconsin. I entered Wisconsin. My screen said Wisconsin. Her contact in the "other department" at US Cellular said his screen showed Alabama. I'm supposed to fix that? Well, she says, I guess I could call them back and see what they say. Do I really want to wait that long again? Okay.

She came back on the line eventually. Here's what she suggested. Delete my credit card information in my US Cellular Account. Wait a few days. TRY to re-enter my credit card information in my US Cellular Account. Wait until the end of the month. See if I get the e-mail again. (Actually, she said, "see if that works." ) Wait, I said, losing my cool. The mistake is on US Cellular's end. Why do I --the customer--have to fix it? Why are you making me jump through all these hoops to fix your glitch?

Throughout this last exchange, I tried to talk. She wouldn't let me talk. She just kept telling me all the things I had to do to fix your problem. And if it didn't work, she said, I'd have to contact-- I think she said the IT or IC department -- to see if they could figure it out the glitch. Good grief. While on hold, I'd located the names online or Mr. R. (CS honcho) and Mr. R. (CEO) --not an easy task, as you know.

I'd already written about half of this letter. And made coffee. And drank two cups. Petted the cat. Brushed my teeth. Thank goodness for ear buds. But, hey. If it there's an easy fix, I'll try it. Life's tough. This isn't cancer research, after all. So, I went back to my US Cellular account. Tried to delete the credit card account. Guess what? I'd been on the phone so long with customer service, I'd been logged out.

My husband I both were late of our payment I called on a Wed. to state I would have my money by Fri. the Rep. told me the payment was due by 10pm that night or my services would be disconnected. My husband called and state the same arrangement and the Rep. he spoke with said ok you are allowed three ext. with in a 12 month time frame.

The next thing that occured I paid my bill on the Fri. at 9 am and my services where not restored at 2pm I called and spoke with a extremly rude Rep. that stated I need to go back to the US store where I paid my bill and have them to call US cellular with a receipt no. which I was never told before.

The services of US cellular suck, my husband, me and my two sister's have this services and we cannot even speak to each other because the calls drop every second. When you call the customer service line a group of rude, unprofessional, overtalker's who cannot help you answer the phone. I use to have Sprit and I was a fool to change services.

I could have taken my $90.00 and paid toward something else instead of paying for services that I can't get right away. Even the land line phone company have more customer service than this company.

In Feb I was in the middle of a cell phone contract with US Cellular when decided I wanted a pda phone for personal use only. (family pictures, contacts with addresses, calendar for scheduling, notes for lists, reminders, load some games, birthdays, handy camera for pets and grandchild and cell phone all in one). However I did not want the internet (I do not text, email, nor would I browse the net) I did not want to pay for something I would not use. I went to my local cellular store (Wood River IL) to get information about options available based on what I wanted and did not want. They do not have sim cards so an unlocked pda phone I wanted would not work with my cell network. I was told I could purchase a used pda from an individual, as long as it was a US Cellular pda phone, I would have no problems transfering my phone service or my contract.

Around April US Cellular came out with the HTC ppc 6800. Later that month I again went to my local store to ask questions. They did not have one on display. I stated what I wanted and didn't want. I would be due for an upgrade in August with a new 2 yr phone contract. To get their price I would also have to sign a 2 yr data service contract in addition to the 2 yr phone contract. I was told "US Cellular will not sell you the phone with out the phone and data contracts. "If I am willing to forego the rebates, would I still have to sign a web contract." The answer YES! I remember telling her "Your kidding, thats really stupid, I wonder how many phone contracts and phone sales their losing over that decision, they just lost me because I will not sign a contract for something I won't use.

I also mentioned something to the effect their on line pricing and contract descriptions for the HTC were misleading, it was not the same as I was being told in store. I asked about buying from an individual, since US Cellular HTCs were already being sold on ebay. Again I was told as long as it is a US Cellular phone you can have your phone service transferred, you won't have to have the data service or wait until August for the upgrade." One of the male employees offered to sell me a discounted pda (they had two to get rid of they were returns or models they were fasing out)without a data plan, but I did not want a blackberry.

So I started looking at the HTC 6800 on ebay and Craigs List. It was not the pda I wanted but if I went with this phone I would not have to think about changing carriers when my contract expired. The prices were higher than if the phones were purchased thru US Cellular, but people were buying them. I assumed people like me that wanted the pda and phone but did not want the web. I always asked specific questions "Does the phone and all pda functions (pictures, calendar, contacts, notes, load games and phone) work without the internet. The answer I always received was yes all those functions will work without the web, and you don't have to have the data services. Of course being a PDA phone, I knew they should all work without the web.

I ran across one close to home. The man had purchased it new, April 1, it was more phone than he wanted, there was a problem with answering it at work, and he also wanted to get out of his data service contract, and go back to a regular phone. When he realized I had a razr, he offered to discount his asking price for the trade of my phone. The deciding factor to purchase from this man, he was using the phone as we spoke, and he was more than willing to meet me at a US Cellular store to have our services transferred. Perfect, how could I go wrong, I would know the phone worked and if there were transfer issues I would know before purchasing.

June 16: met Mr Red D. @ the US Cellular store; West Florissant Ave Ferguson MO. Red D., his wife and I were greeted by three store employees. Red and I explained to the reps we wanted to have our phone services switched to each others phone and I was purchasing his HTC 6800. One of the reps said something about having the data services switched. I said " I don't have data service and I don't want data service. "One young man said you have to have the data service to have that phone switched to your service." I specifically replied "IF I HAVE TO HAVE THE DATA SERVICE I DO NOT WANT TO BUY THE PHONE. I don't email, text message or browse the net, I just want the pda functions with phone. I already pay US Cellular $230 to $240 a month for a family plan, I don't want to pay anymore for something I will not use.

Mr Red said "I was told when I purchased the phone I could cancel my data service contract anytime and still have phone. They asked him about purchase date and one of the boys said I will check with my boss. He left then came back a few minutes later, the young man said "You only have to have it for a month, then you can cancel but you have to have the data service to make the switch. I said something to the effect "Oh a one time service fee to have the phone switched over." He replied "YES" I asked the amount, he said 24.95. I asked again "Are your sure? I am more than willing to pay a 24.95 one time fee but I DO NOT WANT TO PAY THIS EVERY MONTH. He said "YES just make sure you call at the end of this month to get it cancelled so you do not go over into another month." He also told me I could not text message without the data service, I said fine I don't text.

So one of the two young men said he would take care of the switch. Red, his wife and I spent about another 30 minutes with this employee while he was transfering phone services. During which I questioned him on being able to load games off my computer onto my cell phone. He assured me I could, all the pda functions and phone were great. When he was done he said "Now don't forget to call to cancel so you don't get charged more than 1 month." I thanked him, paid Mr. D. and left. I went home and started playing with my new phone and toy. I sent my one and only text message ever "Did you get this" and received my first text message "Yes I did" I checked out other functions to make sure everything worked properly. I checked out a couple sites on the phone, definately did not like, too small. Everything works fine.

July 1: I made my first call to have the data service cancelled. When my account was pulled up I was informed by the rep "You have to keep the data service plan with the phone you have, you cannot cancel it." I replied, I bought this phone from an individual I do not have a data service contract, I only have a phone contract, and I do not want the web browser. I believe she said as of August 07 US Cellular requires these phones to have data if you want voice phone. After some discussion she transferred me to another rep.

This rep told me "US cellular only allows these phones to have voice phone without data service after having and paying for a two year data service contract." Applies to blackberries also. I was insistent I wanted the web cancelled, he said to cancel the data services you will have to cancel your phone service. I said "fine cancel my phone contracts" he said "all 5" I said "I dont know, but right now at least this phone." I am making this clear right now I want the web cancelled, if that cancels my phone, then you have cancelled it and I have not" He then says he is not authorized to cancel my phone I needed to talk to a superviser.

I was put in contact with Bill located in Knoxville TN. By this time I was pretty livid, I angrily went thru the whole scenario again and told him "I want the web cancelled, if that cancels my phone then US Cellular is the one breaking the contract, I am not." "I want to honor my phone contract but I will not pay an additonal 25.00 a month on top of my 230.00 for something I do not use and do not want. I do not email, I do not text message and I do not want to browse. I only use mabe 2 hrs at the most a month on voice. Up to this point I had been very happy with us cellular, I bought this phone not wanting to change carriers but if this was not resolved I will have to rethink my decision, when all of our contracts come due. I must say he was calm, cool, very polite and mannerly, and did an excellent job at calming me down, Not one time did he raise his voice or become sharp with me. He was a very nice man and understanding of my side of the issue.

I offered to give him the name and number of Red. He said that was not necessary, he believed my version of the previous conversations with us cellular agents. Given the fact I was given wrong information, by a US Cellular agent he was going to send in a Special form to get this issue taken care of. He was sure US Cellular would not want to lose my business. He said it could take 4 or 5 days before the data service was off. I was concerned about going over the month and he said I called early there would be no additional charges above the 24.95. Said if I had any other problems I could call. I did not speak with Bill after this and I sincerely hope he did not lose his job for trying to do the right thing.

The next couple weeks I kept checking the internet on my phone and the same thing I had pulled up earlier in the month would still be showing on the phone. I decided to wait until I received my bill to see what was going on. I was not sure if the phone was still on the net or if that just stayed there. It was pogo.com or microsoft on there. I did not even try to use my wifi to pogo for fear it would be thru us cellular. My bill date is July 10. I received my bill on Fri or Sat, July 18, or 19. My bill showed a charge of 19.96 for a partial month data service June 16 to July 9. It also showed an additional 24.95 for the following month of July 10 thru August 9. The bill total was 307.61.

Monday July 21: I called US Cellular again and asked to be connected directly to Bill in Knoxville. I was connected to Ron in Knoxville he said Bill was out of the office that day. Went thru the whole story again including conversation with Bill and some kind of form Bill was suppose to have sent in. Ron said it was a Special Remedy form and Bill had indeed submitted the form to a board or somewhere and for some reason there had been no movement on it at all. He was going to check into it, to see what the hold up was, he was sure it could be resolved, it was a no brainer US Cellular would want to keep me as a customer. He would get back to me. He evidently did call back that day but he called the cell phone, not my landline, and I did not notice until late in the day. Somewhere during the conversation, Ron did ask if it was the 24.95 I objected to. I said well YEAH! Why pay for smething I won't use.

July 22:, I called and asked for Ron, he was not available and I left a message that I had called. He called back later that day to say he was still waiting to hear something himself. My impression, was he had talked to his boss and was waiting for a ruling on the special remedy form submitted. He still did not think there would be a problem. I told him I really wanted to get my bill payment in and I needed an to know about the 19.96. I had agreed to pay a one month fee of 24.95 and had no issue with that charge. He looked at the bill to adjust and deduct the 19.96, there was also a 25.00 credit due to my daughter receiving two bad phones from Signal Insurance. Anyway he gave me a total of 260.15. He said he would get back to me as soon as he heard something. I again offered up Red D.'s telephone number, for verification of my story. He said not necessary I was being given the benefit of doubt, and he felt my story was true.

Wed July 23: Spoke with Ron. He suggested I call Red Donaldson to get my phone and my money back, I said he is not going to give me my phone or money back. He said "Oh I thought you said you could call him, I said, "call him to verify the conversations that occurred at the store between the 2 cellular reps, Red, his wife and myself. Ron said they did believe me but I was given bad information. He also suggested if I wanted a pda to get a palm. my reply "Palms don't have cameras." He then asked if I had another phone I could have my service transferred to. My answer was "No!" I purchased and traded my phone inside a US Celluar store in front of a US Cellular reps, after information they gave and assured me, was accurate.

He apologized profusely, for all the misinformation I had been given, but there was nothing that could be done about the situation. He had taken the issue to his boss, his boss had taken it higher. The code they have to make my phone work as a voice phone, will not work on my particular phone. He said it applied to the blackberries also. I believe he said something came out August 07 blackberries and my phone could not have voice service without data service. "Your particular phone will not work as a voice phone without the data service plan." He said a statement was made that no cell phone network will allow data services on a phone for free.

My reply "I dont need data services to make out a grocery list." If these phones will not work without data service then they are not phones. The description of these phones on the US Cellular site does not say they will not work as voice phones without data services. If this is the case this information needs to be put out to the public, because it is fraudulent advertising to call these phones if they cannot work without an internet plan. I know I am not the only person out there that wants one of these phones as a pda with telephone, and personal use only gadget without the web browsing and internet. People are buying these on ebay for the very same reason I bought from an individual.

I looked at and considered dropping my minutes from 2100 to 1400 which is 20.00 difference. to offset the 24.95 data charge, however our used peak minutes is right around 1100, I told him that would be taking chances, and I did not want to get caught paying 25 cents a minute if I went over. I was going to have to think this over. I was and I am not happy. Again I will say Ron was also polite, easy to talk to. I also asked if they had a lower price data service plan. Evidently not. As I told Ron I would have preferred to purchase the phone new with warranty and insurance. Ron said I could still have it insured, but after all the different things I have been told over a 4 month period, I think it best to wait and see if this problem has a resolution.

Thurs July 24: Since I was just told I would not have voice phone unless I paid an additional 24.95 dollars a month I called to have my phone number suspended. I do not want to accrue charges for something I will not use and do not want. I can have my number suspended for up 60 days, it will extend my contract 2 months. I do not have a problem with the extension as long as there is a resolution to this problem. I do not know the name of the last customer service agent I talked to, however this one was short and sharp. I did tell her I had sent a note to contactus@htc.com she said htc had no control over how the cell networks operated regarding the phones. I also told her I would be contacting the better business bureau, asked that my message be forwarded to Ron.

My note to HTC has to do with my being told that my particular phone will not work without an internet plan. If the phone doesn't work without the web, then it is not a pda phone it is an internet only device. If it is an internet only device that should be stated in advertisements because calling it a phone is misleading and fraudulent. I also stated I did not believe what I am being told about the phone and I would like to hear from them if this were true. I kept a copy of my note. I received an acknowledgement email of note received, I have not heard a single word since. I think my note is being ignored and I am being avoided like the plague.

Since having my phone suspended I have checked the net on my phone several times and I cannot get on to pogo or us cellular thru the web browser, which is good I do not want to get on. I was told my phone would not work without the data service, so how is it I can dial up US Cellular and and be connected to their whole recorded options menu and even speak to a customer service rep on the phone. The phone will connect whether I dial their 611 number, or the 1-888- number. Any number I dial will ring up US Cellular So it appears my phone does work without the data services on the phone.

US Cellular does not want to honor my phone contract, unless I pay an additional 24.95 a month for data service, that contradicts what US Cellular reps told me prior to purchase. My phone and data service has been suspended (turned off)yet my phone can dial up US Cellular and connect with a customer service agent. In addition I take issue with the way the phones pricing is being advertised on line, it is misleading.

Their online description should state the phone will not be sold without the data plan.

If the phones really will not work without the data service, then their on-line description should state that fact. If the phone will work without the data plan then I also take issue with their refusal to sell phones without a two year data service contract. If it is a phone sell it as a phone with contract. Data Service should be an optional addition. Internet should not be mandatory to purchase. It is wrong and bamboozling the consumer into additional contracts. I may be an old school baby boomer, but I don't believe the definition of phone has changed. If voice phone relies on internet then that phone needs a new name or companies better redefine phone in their descriptions of such phones.

Not all of the country is business people, some of us are just very busy housewives and moms that take care of numerous people in numerous places. Not everyone that wants a pda phone are internet junkies, some of us are just middle aged baby boomers that want to use a fraction of the convenient features these phones have. None of us wants to pay for something they will not use. I did not just dive into this purchase blind, I made 3 trips to stores and I asked direct questions of US Cellular employees and now they want to charge me for the very questions I asked and statements I made up front before purchase. Based on the several visits I made to the stores and the questions I asked of US Cellular reps prior to purchase I should not have to be taking the time to deal with this issue now.

I read the description of this phone on the cellular site numerous times while I was looking and trying to decide what to do. No where in the description does it say the voice phone is dependent on a data service or the phone will cease to work as a voice phone if you decide not to renew the data service plan at the end of 2 yrs. THE FOLLOWING IS US CELLULARS ONLINE DESCRIPTION AND PRICING ON THE PHONE

This is misleading. It sounds like you can purchase the phone with phone contract until you visit the store and you cannot without a web contract also.

My phone is slated to be reactivate Sep 21 when it does I will not pay 24.95 for data services I do not want. I will not pay taxes or late fees for that 24.95. And I will not cancel my phone or pay 150.00 cancellation fee for 1 phone let alone 5. Based on my efforts to get the right info and the fact my decision to buy this particular pda used was so I could stay with this cell phone company, I thought was the best cell company I had ever been with. This whole situation is just PLAIN WRONG. I have told so many people how happy I had been with US Cellular and now I am just extremely disappointed, I am being forced into this situation, to file a complaint. I had phone suspended so as not to accrue charges for something I do not want and something I was told I would not have to have

This is a follow up on the unauthorized payments. I had filed an affidavite with Bank Of America to stop the payments and to receive any addtional fees caused for the processing of those payments. Bank Of America had returned two of the three payments on 07/29/08. However, on 08/05/08 those two payments were resubmitted. I asked Bank Of America why they were letting those payments go through when I already filed a complaint stating they were unauthorized. Bank Of America told me that they were still in the process of investigating and they could not stop the payments.The only way was to file another complaint against the payments made on 08/05/08. Basically, I spent an entire day trying to get Bank Of America and U.S. Cellular to remove unauthorized payments. I took the necessary steps only to find out that it was a waste of time and that I would have to do it every time they submitt those payments.

I have called U.S. Cellular Corporate about this, and although they admitted that there was a problem with their system and knew they had over billed me,(the $128.50 payment will be paid twice; it is included again in the $273.09 payment); They themselves could not release the funds back into my account without Bank Of America signing a statement that they would honor the payments. Bank Of America refused. Althought these payments were posted to my account, and obviously being paid, Bank Of America claimed they had to wait three days before they could honor the payments.

To anyone who loves the idea of "Debit", don't do it. I am learning a very hard lesson. One authorization gave this company enough power to wreak havoc on my account and there is nothing I can do. My Bank can't even help me. To me, this is Identity theft, and stealing. They are being allowed to do whatever they want to my account and it's to the tune of $423.59 and climbing. I received no notice that they were taking the payment out of my account. The times that they claim I accessed my account and authorized payments would be impossible for me to do, I was working at the time. No other person has the I.D. or password. I set payment up with my debit card, but they did not submitt payment using the card. They some how got a hold of my banking account numbers and authorized payment using them.

I actually was going to report the card stolen to stop the payments, and Bank Of America told me that the payments were done using my checking account numbers. I don't know how they got ahold of them. When I asked U.S. Cellular to provide me with authorization to use my checking account numbers, they told me that they cannot provide me with that information. When I asked for a copy of the dates and time that I authorized the payments, they could not give me that information either. Each person I talked too, when I asked for their full name, I was told they could not provide that information due to the privacy act. What about mine? I can't even get them to provide me with information about my account, but they sure know alot.

Don't deal with these people. I have filed a complaint with BBB, Consumeraffairs, Attorney Generals office, and here I am doing it again. I am so angry that I am looking for monetary compensation for having to fix a problem that is not mine to begin with, nor did I create it. My account is now $423.59 short of money I was counting on to pay other bills. Over and above these payments fess of $105.00 have been added due to overdrafts. My husband had to get an advance of $80.00 just so that he could continue to work. If he did not he would of lost his job. I am taking an emergency trip, my father is having surgery, I had to borrow the funds in order to make this trip.

I setup an online payment for $128.50. I have done this for over a year. The payment was scheduled to come out on 7/31/08. As of 7/28/08 payments of; $128.50; $273.09; and $150.00 have been taken out of my account. I have called and talked to both customer reps and financial reps, they claim there is nothing they can do. They will only do a refund after all payments have cleared and I must show proof of them. These are all non-authorized payments. They claim I made payment arrangements on: 7/25/08 at 11:00; 11:55 and 2:00.

This is not possible, I had to work that day and was scheduled to be in at 1:00. One payment for $150.00 is for the month of August: They do not know how or why I am being charged for August since it is not August. The $273.09 includes a second payment of $128.50, they will recieve that payment twice.

These payments totalling: $551.59 have placed my account in the negative. Additional overdraft fees of $105.00 have also been placed on my account. My bank has been trying to help resolve the problem and has replace two of the three payments, I had to sign an affidavit stating I did not authorize these payments. My account is still in a negative due to the overdraft fees. My husband had to request an advance on his paycheck so that he could continue to work. He is an over the road operator, very embarrassing to have to ask for such help.

I had told US Cellular reps that if they did not remove these payments, I would consider this stealing and Identity theft. I also told them that those payments have wreaked so much havoc on my account that if they don't remove them I will be living on the street by next week. They offered no resolution.

I over the past 4 months have went through 4 US Cellular phones. US Cellular uses low grade, weak, brittle phones that break or malfunction if you even look at them the wrong way. First I went through 2 Motorolla Razor phones of which in each case, both phones began shorting out and eventually stopped working. I was told by Matt at US Cellular, that the reason for this, was moisture or steam was getting into the phone and shorting out the phone. I told him that, NEVER has the phone been dropped much less dropped into water and he aggreed that the phone was in good condition as the original wrapping was still on the phone, but somehow steam was entering the phone. I told him, " steam?, my house is not loaded with steam and sorry".

I wasnt buying that excuse. He said, well I can offer you a new phone of which he recommended the LG UX 260. This phone as it turned out was worse than the Motorolla phones with continual software issues of which I was told after calling Matt at the Orland Park store, to come in and a software upgrade would need to be done. My question is, why wasn't this done in the first place? I was told that it was an issue with an entire batch of phones bought by US Cellular and that US Cellular doesn't know what phones are faulty and which are good. So that said, I had to go out of town for a few days to a hot climate with this faulty phone. Once down in the hotter climate, I left my phone in my car where the heat "supposedly" cracked my screen on the phone due to the fluid in the screen expanding from the heat.

Now I'm sorry here, but aren't phones supposed to withstand the heat that is on EARTH?! Isn't that what they were made for? I remember old phones such as Nokia's could be dropped off a building and still be ok. Not a new US Cellular phone though. I was told I would need to file an insurance claim of which I would be billed the $50 deductable for. Matt assured me that US Cellular would reimburse me the $50 as a "good faith credit". I received my next LG UX 260 phone days later. Upon activation, I began having problems with the new phone almost instantly such as the phone's processor running slow or locking up all together and a hairline crack appeared at the top of the screen.

I called Matt back at the Orland Park/Tinley Park store and was told to once again bring this phone back and he would take care of the problem. I came back in irrate on a Friday afternoon after the phone this time locked itself up and was told that he would issue me a $10 credit for the hassel, but he could do nothing and that I would need to come back another time when the tech was in. I said fine and that when I got a chance I would be back. Nothing has been resolved as of yet. I had to file another insurance claim at $50 and have a loaner phone. DON'T BUY A US CELLULAR PHONE! WORST ON THE MARKET.

Today, I took my phone to work with me where I work in an office and had my phone alone by itself in my FRONT pocket of my pants and had not used it all day. At my time of departure from work I took my phone out of my pocket to use it and noticed that the screen's small crack had spread down the length of the screen and the new phone only 3 weeks old, was now un-useable. I called the US Cellular store from a work phone and was told to bring it in to the Harlem Ave location and that they would have to look at it and get me a loaner phone. I arrived and was told that I have been abusing the phone, and they would do nothing for me. I pointed out that there are no scratches on the phone and that the original packaging is still attached to the phone. I was told that I must have sat on the phone. I said, "I'm sorry I don't usually sit on my front, its kinda hard to do so" and that this phone was not used all day. So, after many people looking at the phone, they agreed that this phone was NOT abused, but still would do nothing due to the fact that there was physical damage to the phone and that I would need to file another insurance claim.

I called customer service where once again I was told that I must have dropped the phone. I told the woman on the phone that I never even took the phone out of my pocket, nor did I sit on or fall on the phone. She said sorry, the best I can do is offer you $20 for your trouble. I told her that I just wanted out of this contract so I could go somewhere that has "real" phones. Again no luck. So, after dealing with customer service over the phone from within the US Cellular store, I was then told, "sorry we ran out of loaner phones and you need to go to the other Orland Park store". BOTTOM LINE... DON'T BUY A US CELLULAR PHONE!!! WORST PHONES ON THE MARKET!!!

I went in to the us cellular shop to try to get my phone repaired and the sales associate changed my plan. I called back to tell them I wanted my old plan back as I was now going to pay about $46.00 more per month plus taxes on that. They said I couldn't change back to my old plan. Then I got my bill and they are now charging me basically for two months up front as the previous plan was retroactive and the new plan i have to pay upfront. I called Us Cellular in order to try to defer (not avoid) payment because that is too much for me to pay upfront. they said no. The sales associate never explained it to me there are no disclosures to be signed or warning. i now am paying much more monthly and my bill is over $284.87

I called US Cellular to inquire when my contract would end, they said July 7, 2008. Today, July 9, 2008 I bought a new cell phone, got a new number from a different company. When I called US Cellular to cancel my service, they said I was still under contract until Jan. 2009. I had lousy service with US Cellular, dropped calls, dead zones. I lived in the Tahoe, CA. area for 6 months with no cell phone service because US Cellular did not have towers there.

US Cellular says I owe them $150.00 for cancelling my contract, then they said they would reduce it to $75.00 but I think this is still unfair because I was told my contract would be over July 7, 2008.

I have had US Cellular service for 4 years. They have the best reception in Omaha. We added lines to our plan at $9.99 a month. Our son has one of these lines. Since he is young the sales lady suggested we get insurance on our son's phone. We did.

About a year later our son's phone was water damaged. We found out that only then that US Cellular has a seperate company called The Signal that handles there insurance issues. So we called The signal and paid the $ 50 deductable and a rebuilt phone arrived in three days. After about two weeks this phone's flaws started showing. One the battery won't stay charged. This is probably because the charger connection is now loose. The volume on the side of the phone doesn't work correctly either.

So we call the signal. We find out they only warrenty their phones for 5 days. If I wanted to exchage this phone, I would have to pay another $50. I noticed on e-bay that this phone is being sold new for $49. If they ask you if you want the insurance, just say no. Its a rip-off. US Cellular used to be a great company. Now I don't think I could recommend them.

We paid $6 a month for a year, ($72) plus $ 50 for a used phone that doesn't work properly. Thats $122 for a phone that can be purchased new for $49 on e-bay.

While asleep...somehow my phone went downthe side of the chair I was in..and crushed the screen. I went to US Cellular as soon as they opened..which was 9:00 am. I was told there was nothng they could do. My choices were pay $85 dollars for a new one...or wait fve months when at that time it would be time for me to receive a new phone again. I have had a US Cellular plan for years. My bill always paid on time.

So, I went to the US Cellular store in Brunsw3ick. I told them of my experience at the Topsham store. They told me "that was retail" like that makes it right. Thy checked my phone to make sure it had not been damaged by water. It had not. Then I was given the same choices I had been given before. I was in tears...no way can I afford $85 for a new phone. I wrote to thm online...pretty much the same story. So now I amexpected to pay for a phone...that does not have any of the features I have to pay for. That is not fair. I have a son in the Navy..overseas...I can't even get a call from him should there be any trouble...how could that be right?

We had cell phone service for 2 yrs and fulfilled our contractural obligation. We needed new phones, went in and picked the "free" phones" not knowing we were now into another 2 yr contract. Not that it would have mattered, we were happy with our service at that point. However about 6 months later my husband had been layed off of 2 different jobs, and was offered employment in his field in another state (GA) We sold the house & moved to GA.

Upon arriving, contacted US Cellular to see what we could do about our service, they informed us at that time they did not service this area. We had to cancel their service and take a local provider. I received a letter about a month later from US Cellular that we owe a cancellation fee of $150. I explained to them we had to move for employment purposes, and cancelled only because they did not service this area. They basically said "Tough" cancel your contract and you pay. I have called 4 times, speaking to one supervisor after another, written numerous letters to them and to the Collection company they have turned it over to. They won't budge.

Many years ago we had Sprint, when my husband was trasferred out of state, and they could not provide us with service, they told us the contract was cancelled and no fees would be charged because THEY could not provide us service, not because we chose to dump them. This is the same case with US Cellular, however they want their money.

I don't feel I should have to pay when it is they who cannot provide me service here. We offered to return the phones, they did not want them and refused. Its now on my credit report, they've addedd another $50 so I owe $200 at the moment and they are calling me once a week for payment. I am not paying, I don't care if it is on my credit forever, its the principle of the thing.

Recently, several people that I know; including two of my sisters phones starting failing at the same time. The phone started turning off during phone calls and finally neither of these phones will work without being plugged in. The batteries no longer function and will not charge. The reason why I don't think it is random is because it happened at the same time to at least 5 people I know. I want to find out if this is a trend or worse (triggered by U.S. Cellular or due to a U.S. Cellular equipment failure/negligence.

My phone does not work unless I plugged it in. I use it for business calls mostly and internet access.

I had a single phone contract with US Cellular for a little over a year. Then I added 2 more lines as a family plan. I always had paid my account never leaving a balance. They say to call your phone for balances and to pay because of convinience and I always did. It turned out to be a nightmare! They started a new account after adding the the additional lines and the payments that I was making was applied to the new account number which I wasn't aware that there were now 2 acct #s. and the original went to collections charging me for 49 cents a minute and cancellation fee which the line was never cancelled still active to this day!

I called us cellular as soon as I rec'd a call from a collection agency and us cellular told me my account is fine and upto date! I rec'd a collection letter and I again called US cellular and now the acknowlege that an acct was sent to collections and they can't help me that I have to deal with the collection agency! I went to US Cellular were I started the contract and the rep said that she sees what happended were they applied my pymts to the new acct and not the old and mentioned a disconnection and I told her the number was never disconnected and she said that the manager said that there is NOTHING they can help me with that I should have contacted them earlier! which I contacted them as soon as I rec'd the collection letter and they had said my account was fine! This has put a stain on my credit and I don't think this is fair. This also happended to someone I work with. They are very messing and very unfair.

My credit has been stained. One of my credit cards which I had a $3,000 credit line has lowered it to $300.00 because it has been reported that a deliquent bill has been reported to the credit agency.

US cellular Is the worst. I was told by a customer service rep. on Sept 28 that my account was paid in full an that I wouldn't get another bill unless there were roaming charges and that if I did get one to ignore it. I knew there wouldn't be any roaming charges because my phone was broken. They sent it to a collections agency on Oct 15. I didn't get a bill from the agency until Dec. It ends up they were billing my ex-husband at an address I never lived at.

I told them that I had been told by US Cellular that I had been paid in full. They said it wasn't true, yet refused to send me proof of the bill. US Cell said they could no longer legally look at the account. I was stuck. I was VERY upset about this and let them know it. I told them my father had had a massive stroke in Oct. and that this was very stressful. They said, Lady we all have problems in a VERY rude way. I paid it just to try to save my credit. I'd been with them for 10 years. I only canceled because my son is now paying for my service with Verizon. I will NEVER go back to US Cellular. No heart, and incompetence.

US Cellular is the only bad mark on my credit report. They refused to send me proof of the bill being owed and my hands were tied. I paid a bill that I still feel I didn't owe.

Today, we received notice from a collection agency that they had purchased our account from US Cellular for $172. Problem is that I contacted them about this account, which we had closed out over THREE YEARS ago, and had thought we had paid off. In the two years since, which is the time they said the last payment was made, we have received NOTHING from US Cellular. Not a bill, not a late notice, not a notice that it would be turned over to collection services... NOTHING!

And when we contacted US Cellular to see what was going on, their response was, the other company owns the contract now, so it's not our problem. Problem is that this account was PAID IN FULL on the last date they had payment made.

Besides them trying to get an additional $172, this collection agency notice goes on our credit rating.

I have been a US Cellular customer for years. I have paid thousands of dollars to them for cellular service. I moved to Louisiana, out of their service area, last year. After several months of not being able to get a signal I decided to switch carriers. My daughter, who was also on my account, chose to keep her phone number. So we ported it. When I spoke with USC about canceling my account, I was told I only needed to pay my current bill and that would be it. I am now receiving a dun for $150.00 for termination fees on my daughter's phone number. Apparently, since I ported that number, they feel they can charge me the cancellation fee of $150.00. If I had been told in advance it would cost me $150 to BUY this number I would not have ported it.

I spoke with several people at USC about this and apparently they feel they are justified in charging me $150 for a contract that had less than 6 months remaining. Personally had I known this in advance I would have done things differently. All I can do now is pay the charge, NEVER USE US CELLULAR AGAIN, and tell everyone I can what a bogus company they are. I hope this info will help someone else before they end up having to pay $150 for a phone number.

I signed up for cellular service on 11/19/06, at which time I paid $100 deposit. I was told that after 1 years time, the deposit would be released to me in the form of a check via mail. My bill for Nov 2007 states that the deposit was released. I called customer service to verify the status of my deposit, and they said that it was released, the check was written and in the mail, and I would have it in 2-3 weeks. A month passed, so I called again. They said they didn't know what happened to it, and they would send another check. Another month has passed, I called again, and I was told to wait until Tuesday to call and find out the status of the check. My bills arrive conveniently in my mailbox on almost the same day every month. Any correspondence from US Cellular arrives fine. But when it comes to getting the money I was promised, there seems to be an issue. I'm a 25 year old college student who works part time. The deposit was a big chunk of money when I paid it. Now that school has started again, I could really use this money! So much for their customer first policy. 8 calls to customer service, 2.5 hours of my life wasted, and everyone I talk to from Customer service to Finance department tells me the same thing: Wait. Its been 2.5 months! I was told it would take 2-3 weeks!!

I tried US Cellular 30 day service guarantee,was not satisfied with the service and was told that I would receive a refund (10-27-07) 7-10 days later by mail. I have yet to receive a refund by this company as promised.

I lost $360.30 that was promised to be refunded to me.

I moved to an area that DOES not have US CELLULAR service. I cannot even roam off of someone elses tower and I had the nationwide plan. I am now being billed for 278.00, 150.00 is for a cancellation fee for a service I cannot use as it is NOT provided to me in this area. I have already been turned over to a collection agency even though the bill is 10 days late.

We went in to upgrade our cell phones. We were told this was not possible because we had already upgraded when we added an extra phone for my daughter some time ago. They at that time made us sign yet another contract when ours would have been up by now had we not added the extra line. They would not let us upgrade to 2 new phones. We reached a solution, but not without a lot of stress on both of us. Why could they not have upgraded both the phones, we pay the cost of the phones, then start over?

US Cellular notified me that my text messages would increase in price. Per paragraph 15 of Customer Service agreement I did not agree to the changes and requested termination of my contract without a early cancellation fee of $150 per phone. Per section 7 of Consumer Code for Wireless Service the customer has the right to terminate service for changes to contract terms for which they have done.

I will have to pay $600 to cancel my 4 lines for my family if I wish to get out of my contract because of their change to my contract.

This company continually changes my plan and then wants to charge me a monthly fee to put them back on. Last month they charged me 6.00 a month to add cellular to celluar on 1 line. This month they want 10 more a month to put free incoming on 2 other phones. These are services I already had on all 3 phones.

When I first signed up for US Cellular, they required I pay a $100 deposit for my phone, even though I had a credit score of over 700 and no outstanding debts. I was in NH but still had an out of state license because I was moving, and they told that the deposit was required because my license did not match my billing address. A year later, my deposit was released, and I wanted to buy a second phone for my wife.

I go in to the store, expecting to NOT pay a deposit because I had now lived here for one year. The credit department told the sales guy I still had to pay a $100 deposit because 8 of 12 of my last monthly payments had been late! I was shocked. I always mail my bill in 3-5 business days before it's due.

Apparently they count a bill as received when they get around to posting it, NOT when they receive it. Therefore, if you don't want to be late you have to send the bill 10-12 days in advance. The only reason I was using regular mail is that they offer no online electronic payment service. This company is way behind the times.

I have moved to California and US Cellular does not provide service here. They said I could switch to their National plan but the rules state that I have to be in their service area for 50% of the time. I am already on a National plan but they said it’s an old plan and they will not honor my nights and weekend. If I switch plans, I will break their own rules as I will not be in their service area.

When I went to the US Cellular store back in October of 2006, I inquired about new service with them. I explained to them that I would be moving to CT in May of 2007 and wanted to make sure I could keep my service. They told us that it wouldn’t be a problem at all and that all of our features and service would continue, but they would not be able to change my phone number to a local exchange. That was the only problem and we were fine with that.

We moved in the end of April 2007 and got our bill that has $126.66 in charges because mobile to mobile does not work outside of NH and to be told we have three months before they may ask us to disconnect our service because we are no longer living in their area, even though we have a NATIONAL plan! We were also told in the store that we HAD to purchase a national plan in order to keep everything running smoothly while lived in CT. The statements that the store told us, we have since learned are not correct.

My boyfriend and I set up a family share plan with U.S. Cellular. We each recieved the free phones that came with the activation and two year agreement. My phone however had no reception. I had to stand outside so that I could talk on the phone (LG). It did not work inside any building in Ames, Iowa where I live. I contacted US Cellular within my 30 day trial period and the assured me that it was simply the phone. They then replaced my phone for a different free one (motor). My boyfriends phone worked perfectly fine. The Motorola that they replaced also did not work, I had the same reception problem.

I went back in and they reset my towers and told me that should take care of it. It did not. My boyfriend and I could be sitting on the couch next to each other and his phone was fine but mine did not work. I went back in to US Cellular and explained that I didn't think that it was the phone. I thought that something was possibly wrong in the way the account was set up or it was my phone number. The told me that was impossible it could not be the phone number. I then called customer service and told them my problem and they also insisted that it had to be the phone it could not be anything else. I explained that I did not want to continue paying for a service that I was not getting, they said that I was using my phone, even though I had to stand outside to talk on it that I was using my minutes therefore taking advantage of the service.

My boyfriend and I then decided to switch phones and see if it was just my phone. We took both of our phones in, he activated my phone under his phone number and I activated his under my phone number. I now was on my third phone (motorola #3) and when I had it set up under my phone number I had no reception. When he had my phone it worked perfect for him. Which then comfirmed to us that it was my phone number. I contacted customer service then again and they once again told me that that was impossible. It had to be the phone. So I then went into US Cellular in Ames and bought a phone outright. When that phone was activated under my phone number it also did not work. I had no reception. So I called again to customer service for US Cellular customers. They once again told me that it was just the phone.

I paid $85 more than what I owed US Cellular for cancelations, and the time of service from 3-05 to 8-06, I want some refunded for payment of a service I did not fully recieve and suffering from all the arguing I had to do to try and get someone at US Cellular to believe my story and then to they and correct the problem. (Lots of migraines, lots of Advil)

In March, I knew I was going to be taking a vacation to Los Angeles, California so I called U.S. Cellular to see what options I had so I would not end up with hundreds of dollars in roaming charges on my bill when I returned. At the time, I was on an all you can call plan which had unlimited minutes for $49.99. I have been on this plan for years and I didn't want to switch it and lose all my minutes, but I only had coverage in the midwestern states, so I wantd to get some help with this before I left.

When I called U.S. Cellular the customer service person advised me of 1000 nationwide anytime minutes with no roaming or long distance charges for $35 a month. So I asked her if it was possible to switch to that plan and then switch back to my plan when I come back home, she informed me that would be no problem to go back to an all you can call plan, they are still offered. So I left on vacation and I had problems with my phone the entire time I was there. She neglected to tell me that U.S. Cellular has no towers in L.A. and I could not get any of my messages.

When I was back home and received my bill , I had gone way over my minutes so I ended up paying hundreds of dollars extra. I called to change my plan back over to my one, but when I did that I was informed that I can change it back to an all you can call plan, but it would now cost me $69 a month. The original person I spoke with never mentioned anything about the price going up $20 a month. So after talking to supervisors, there is nothing that can be done, I can switch my plan to 1300 mins for $49.99 or pay the $69 for an all you can call plan. I believe that when you call a company and ask for advice about their products or services, they should give you advice that will save you money, not cost you money. This has been dragging out for months and costing me hundreds of dollar, all because the customer sevice person gave me bad advice. I would have had a 50/50 chance of picking a better plan by myself, but I decided to take the time to call the company and find out what the best choice would be to do. Instead, I have wasted my time, money, and energy trying to resolve this problem.

I had cell phone bills that were a couple hundred dollars higher than usual and my plan is now $20 more a month.

My wife and I were thinking about switching carriers when our contract with U.S. Cellular expired. My wife called them and asked when the contract ended. After that, we contacted Cingular, and were going to get the new service started, before our current contract with USC expired. We had not idea that porting out our number would also terminate our contract with USC. A few weeks later, we got a bill from USC for $300, for early termination. We were never told that we would be charged $300 for porting out our number. USC charged us, when there was less than a month left on the contract. The claimed that they're records indicate that Tessa was told this, but that is an all lie, had we known that they would charge us $300, we would have never gone through with changing carries, until after the contract had expired. I will never recommend USC to anyone. They overcharge, and don't have Customer Care, as they claim!

If memory serves me right, I have been with U.S. Cellular for 7 or 8 years now. The customer service has been very good and the company has treated me very well. However, over the past 6 months or so I have been having problems more frequently--with calls not going through to my phone. I will have my phone with me and hear an alert saying I have a voice mail message. I'll check my voice mail and find out that about 2-3 minutes earlier I had a phone call--but my phone doesn't ring and the call is routed instead to voice mail. They have tried to tell me it may be my phone (my daughter's does it too), so we got new phones a couple of weeks ago. Same problem.

What I think is happening is that either they are having technical problems, or they have just promised service to too many people and can't fulfill it. It is very important to me that when my teenage daughter tries to get in touch with me (or vice versa), we be directly connected, not routed to voice mail. The impression I have gotten is that U.S. Cellular isn't too concerned with the problem. But I am. It seems about 50% of my calls never go through, but get routed to voice mail instead!!!!!

U.S. Cellular sold me a two year plan in December 2002. They carefully pointed out there was a $150 early cancellation fee if we cancelled before the two years was up. In November 2003 U.S. Cellular lost their ability to use Verizon's tower in our area. Suddenly our phone service tanked. We could not call out many times. During calls we would frequently get dropped. We were often unable to get calls. Our messages never showed up. We gave U.S. Cellular until this month to fix the problem, which is their problem as far as I am concerned. However, the service never improved and I finally cancelled this month. Naturally the customer service representative told me I had to pay the $150 cancellation fee, even though I was cancelling because of their erratic service. As far as I am concerned, U.S. Cellular's much vaunted customer service stinks.

I have been a customer of U.S. Cellular for a few years. The first phone I purchased was a Motorola Startac. I took the phone to be repaired (more than 1 year old) in the Fall of 2001. The connection port to the phone was defective and I could not recharge the telephone. I was told it would cost more to have it repaired and would be better off to purchase a new telephone. I was also offered a discount if I extended my current plan for 2 years. I did this and purchased a Motorola Timeport cell phone. After 4 months, this telephone stopped working and it too, could not be recharged. Because this phone was only 4 months old, the salesperson sent it off to be repaired. After several weeks, I went to pick up the telephone and was told that the telephone had water damage and was not covered under my current contract. I had opted not to purchase the insurance since it did me no good the last time. This phone has not been exposed to water, has not been stored in my car and 99% of the time is stored in my purse. I contacted the local Wytheville salesperson, her manager, and an assistance sales manager in Roanoke, VA. The only solution I was offered was that the assistant sales manager in Roanoke, VA will try and find me a used Timeport for purchase without my having to extend my contract.