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TracFone

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

It sounds simple enough. TracFone advertises itself as an easy-to-use prepaid cellular service. Just buy the minutes in advance and order more when you need them. But some customers say it's not that easy. Read a few of their reports and AT&T, Verizon and other big bullies don't look quite so fearsome.

Oh, and here's Tracfone's response:

Hello Tracfone customer my name is Elston and I am a Tracfone Employee and I am her to assist anyone that is having a problem with their phones. you can contact me at 1.800.626.4883 ext 6107 or by email elombillo@tracfone.com.

D. of Vaughn, WA June 9, 2008

D. of Vaughn WA (06/09/08)
I appreciate your help. I did finally find a man from India at Trac Fone but he spoke better English and and he really stuck with it to get the situation resolved. My complaint is resolved. I guess Trac Fone does have some good people also and I was grateful for this man. Thank you for your help!

D. of Gig Harbor, WA June 7, 2008

D. of Gig Harbor WA (06/07/08)
I tried for about an hr to activate a new trac fone onlin and trasfer minutes as they promised. It did not activate. It said it was activated but was not. I tried again online then called trac fone. I could not understand the person from India nor could she understand me. The phone would turn off every few seconds so you can imagine how frustrating the whole process was. Nothing worked and she finally admitted that the phone was faulty which I tried to tell her all this time. It would not even work with the charger plug on.

Anyway she promised me a barand new phone with MP3 player FM radio and camera. I thought this sounded nuts, but she said oh no this is actually coming and that it would even be programmed for me. The phone came - a reconditioned one and of course the very cheapest phone. What she told me was false. Now I don't know what to do as have lost all my transfer minutes and the expensive phone card I put in etc as the phone was not programmed for me as promised and likely never will be activated with all the minutes from what I read here. I am so discouraged.

I am out 180 and all that time and still have no phone activated. I am especially concerned though about the ethics Companies I really appreciate anyone working for the consumer and consumer protection and better more ethical customer service. I don't have money or time for lawsuits. I simply want tracfone to make this right and not lie to customers like this. Also they need tech people that you can understand and communicate with. 

Jennifer of Pavillion, WY June 5, 2008

Jennifer of Pavillion WY (06/05/08)
we activated a tracfone and they took the remaining menutes off. when you buy this phone they promise big. no contact, no roaming charges. they put in conditions after you (the consumer) has already purchased the phone and is stuck with it. Which is basicly a contract you have to buy the cards then keep renewing them or lose the minutes that you bought. when you call about roaming charges by the time you get them taken care of you time is ran out and do you really want to deal with these people.

We lost a total of 193 minutes on the last bit when i talked to the gal about that all she would do is say its their policy to take it she didn't care that was money to me and my family that her company got under false pretense. finally i got the above phone number out of her but they do the same thing quote policy and still let your phone take roaming charges. I would take you up on the attorney but this is a company computer and they wouldn't like me taking up alot of time. thank you and i hope you can get them to stop making false clsims

money wise over 100.00 when you put in the cost of the phone and the ninutes you lose and have paid for.

Mary of Indiana, PA May 22, 2008

Mary of Indiana PA (05/22/08)
I've had an coount with Tracfone since 8/08/07 And every month I have had to call to ahve my units sdded to my Tracfone cause they have always told me that I didnt have enought bars..ok..I understand that... but today when I when I called they told me that I never had and account with them..whith is crap cause I have bank stamenents email letters welcoming to thier service plan on that 8/08 date Now they send me a letter of notice today that my account was cancelled today 4/22/2008 after say that I never had an account with them..if I never had an account with them, then why did they send me a letter of cancellation?? And they took the money out of my checking account two days ago..on 5/19 2008..how is that possible.. unless they had that informatiion of my bank account to begin with

Because of what Tracfone has done to me ..I now have to shut down my checking account.

George of Dover, OH May 6, 2008

George of Dover OH (05/06/08)
My family and I have been Tracfone customers for years and found it to be a cost effective way to provide cell phone service when our 2 daughters were in college. Until recently, we have been satisfied with the company and the services they provided. Our satisfaction with Tracfone has now come to an end. Two weeks ago, I began the process of updating my wife's low end Nokia Tracfone to a Motorola W370. The process should have been simple; register phone, add minutes, present new phone to wife. It did not work out that way.

Today is May 6, 2008 and is the beginning of week three in this continuing saga. After 2 weeks and hundreds of minutes wasted on the telephone with Tracfone representatives the telephone is still inoperative. Approximately an hour ago, I finished a conversation with a Tracfone rep. and was told that my 3rd SIM card for this phone would arrive in 3-5 days and I get to start the process all over again!

I am amazed at the total lack of cooperation I have received from this company and am very disappointed that the cell phone manufacturers (mostly well known, established companies) do not step in and tell Tracfone to get their house in order. I am so tired of dealing with foreign service reps reading from prepared scripts that do not provide the opportunity for dialogue. Tracfone is ruining would could be a very good service industry.

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