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It sounds simple enough. TracFone advertises itself as an easy-to-use prepaid cellular service. Just buy the minutes in advance and order more when you need them. But some customers say it's not that easy. Read a few of their reports and AT&T, Verizon and other big bullies don't look quite so fearsome.
Oh, and here's Tracfone's response:
Hello Tracfone customer my name is Elston and I am a Tracfone Employee and I am her to assist anyone that is having a problem with their phones. you can contact me at 1.800.626.4883 ext 6107 or by email elombillo@tracfone.com.
Tubtim of Tomball, TX December 8, 2008
Tubtim of Tomball TX (12/08/08)
Sometime during the week of Dec. 1, 2008 I Lost my tracphone wireless in Florida. I called Tracfone to turn off service, I receive a conformation number. I called Tracfone on Dec. 8th to check status. I was told that the Phone number to my Phone was registered to a different name and they could not help me. I bought the phone new 4 years ago. They have the number of a person who is reg to my phone number, but they say they can not call to verify Phone number.
I will lose 300+ minutes about 60.00 Jeff of Bloomington, MN November 13, 2008
Jeff of Bloomington MN (11/13/08)
The reconditioned phone I got from Tracfone when I last added airtime has become unuseable. Following the directions on their website a attempted to transfer my account back to the phone I originally transferred it from. After many attempts, the only result I got was You have entered an incorrect phone number, please try again. After a few emails, in their third message, they said I needed to buy more airtime to activate the phone before I could transfer the airtime I already had, to that phone.
Rather than throw good money after bad, I purchased a new Tracfone phone. Tried following their instructions with the new phone, with air time, but got the same results. Also every one of their email replies takes 2 days to receive. I am thoroughly convinced that their Activate my TracFone with a number transferred from one of my other TracFones procedure never works, regardless of what is entered. It is just there to placate (ex)customers.
I'm out the cost of the new phone, plus my airtime, as well as all the time I have wasted trying to resolve this issue. And I still have no cell phone service! Betty of Paducah, KY November 4, 2008
Betty of Paducah KY (11/04/08)
the other day tracfone disabled a perfectly working tracfone without cause. It was the only one I had and when I contacted them they said I had requested the airtime be transferred to my new tracfone. I didn't have a new tracfone and told them that over and over again but they did not listen nor are they willing to take care of their mistake.
I only have one tracfone and it still had unused minutes on it with no time to be added until 12-31-2008. I gave thenm the serial number and they said they didn't have a serial number in their system matching it. then they said I must have read the serial number wrong so I even sent them a good clear photo of the serial number right off the phone but they still offered no help.
More than 300.00 Peter of Lenox, MA October 1, 2008
Peter of Lenox MA (10/01/08)
i purchased tracfone online for ten dollars. just recieved phone. it will not work in my area of residence. programmed phone several times still did not work. being sent same phone. 1st phone was defective according to tracfone. I have only lost time and 10 dollars so far. I am posting the executive contact info for tracfone in the hopes that if enough people complain to the corp office more will be done. i just don't understand!! all the complaints seem to be the same issue
1.poor customer support
2.lack of decent tech resolution
3.poor equipment
4.fraud
5.poor english speaking, poorly trained scripted employees.
why has nothing been done? why is the FCC and the FTC not doing anything about this?
Here is tarcfones corp numbers
Here are the people I called, please print them to help other readers:
F.J. Pollak-President
8390 NW 25th St.
Miami, FL 33122
305-640-2000
BBB lists phone numbers:
305-715-6501
800-867-7183
Fax: 305-640-2070
Lisa of Methuen, MA August 28, 2008
Lisa of Methuen MA (08/28/08)
I bought a phon e for my mom who takes care of my handicapped daughter. She was taking a long road trip with my child who has cerebral palsy as well as other health conditions. I bought the phone right before Christmas in 2006 the phone shipped through Fed Ex however I never received the phone. I found out Fed Ex sent the phone back to tracfone and I got the tracking number showoing that a tracfone receiver signed for the phone.
I called customer service at Tracfone and explained the situation and they saw that they had received the phone back and they would issue a credit that I would see within a couple days. I never got the credit and have called them so many times to get reimbursed for the phone I never received and I always get blown off. I've spoken to managers, supervisors, anyone I could get in touch with and still never received my money back. I am not in a situation to be throwing money out the window my child now needs surgeries and I am also a single mom I can't afford to have money stolen from me and am very upset that they would do this to me as I had been a loyal customer with them as well.
All they owed me was 35.00 that's it and a company that big won't reimburse me 35.00 it is so frustrating and I feel very hurt that they would keep pushing me off. It's even more than the money it's the let down and discouragement and trust that was broken that upsets me the most. Doing this to someone in my position makes it ev en more of a disgrace they should be ahamed.
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