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TracFone - Network Problems

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

Martha of Kerhonkson NY (01/19/08)
I have a Tracfone and I am getting nowhere with them. I received a ticket on 1/17/08 for talking on my Tracfone, which I was not doing and I need proof from Tracfone before my court date on 1/30/08. I need my dialed out numbers from date1/17/08 between the morning hours 10:30-11:00 am. They tell me I HAVE TO WAIT 30 DAYS and IT'S TO LATE. What horrible service, I will never recommend this service to anyone.

Jason of Grundy, VA December 11, 2007

Jason of Grundy VA (12/11/07)
My Tracfone one day all of a sudden when I called said Welcome to Verizon Wireless, please hold while your call is transferred to an external operator. I quit using the phone, it still has the airtime good till 2009, and still has units on it. I decided tonight to test something, and I called my Tracfone phone number from another phone. Someone answered that has a Verizon Wireless phone, it appears to me that Tracfone has given my phone number to Verizon Wireless somehow.  This phone was being used as a temporary business phone, and was going to be used again for the same purpose, so Tracfone has cost me business and alot of money.

Doyle of Dolomite, AL December 4, 2007

Doyle of Dolomite AL (12/04/07)
I have been a customer since 2004. In October 2007, I received notice that due to upgrade in the company's technology, my old phone was to be disconnected. They sent a new phone. I have called their customer service line 1-800-867-7183, got the press a number for this or that, and always get the run-around to different employees speaking broken English. I had over 1200 minutes balance on the old phone but cannot call the new phone. It says 10 units airtime. A call from a landline gets the message that the number you dialed is not a working number. I have been passed around, on at least FIVE (5) calls, to different people with poor English, and have had to repeat things such as serial number, SIM#, IMEI#, my name, landline phone #, zip code, over and over. The last employee I talked to, Duma in Bogota, Columbia, kept asking me the same questions because my system is falling down. Her only solution was to give me a different case number so I can call back and talk to someone else. Yeah, and get the run-around from others equally deficient in English skills. Their lack of service amounts to consumer fraud.

I have spent at least 3 hours trying to communicate with these people and get the phone activated. I am a health care professional. My time is worth 90.00 per hour, but the frustration and stress cannot be quantified, not to mention the lack of emergency phone service.

Brenda of Anadarko, OK October 21, 2007

Brenda of Anadarko OK (10/21/07)
I was informed by email that my Tracfone would not work anymore unless I upgraded to a new one; they were upgrading to new technology in my area. I did and was sent a new phone that I had to transfer all my units and number. It works to call out, but I cannot receive calls. After three attempts to correct the problem via the 800 number I still cannot receive phone calls. They gave me a ticket number and told me to call back in 24 hours. I did this three times. It still does not work, and I am frustrated because they want to do this to my husband's Tracfone, also.

I might have to buy a new phone and lose all my units and time on the Tracfone that I bought, with same problem to my husband's.

Linda of Quincy, FL October 3, 2007

Linda of Quincy, FL (10/03/07)
Tracfone basically has No customer phone service. I have called several times seeking assistance with a value plan problem and am always put on hold.

Their computer isn't working or I need to be transferred to another department and then the transfer never happens, I'm just disconnected.

James of Greenville, PA August 8, 2007

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