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TracFone - Network Problems

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

Barbara of Kooskia, ID October 3, 2009

For 9 days have tried to use tracfon and the american roaming network is the only call allowed to be made. There is no help choice or avenues to persue, to correct the problem. We are not landline capable, this is our only form of phone, We have to drive to purchase phone minutes out in the weather to call Everyone to conduct business, all business, We are on a limited income and this is annoying

Marcie of Deerfield, IL September 8, 2009

I lost my Sprint phone. I normally use this as my primary cell phone. When I was pregnant I picked up a tracfone to use as a backup, as sometimes my Sprint phone would have battery issues. I used up my first cycle of minutes on the tracfone and let it deactivate as I no longer needed it. As I previously stated, I lost my Sprint phone last week. No big deal, I thought. I will just purchase some minutes and use my backup Tracfone. I called customer service and I was told my SIM card had expired and would no longer work in my calling area. Also, it would take a week to get a new card. I asked Rachel the customer service agent, just basic questions regarding this, she could not answer anything. She tried everything she could to get me off the phone. She would not let me speak to her supervisor. I would not recommend Tracfone to anyone. Please buy something else.

Lelleith of Tamarac, FL August 29, 2009

My phone service was cut off last week because according to the company "rules and regulations" the country I was caliing was not on their approved list.Plus I was paying too little for the service.This is my phone and I pay for the minutes i use so what does it matter to them how much money I pay?To add further insult to injury over 300 minutes of time purchased would not be given back to me.This was a family emergency-my father was ill and my parents needed a way to contact me and I them.Melissa refused to turn my phone back with the same rules and regulation rigmarole.I told them I have used tracfone for many years and would do all in my power to prevent my family and friends from purchasing their product.Heaven forbid they have a family emergency!

Ed of Kennesaw, GA August 28, 2009

I attempted to upgrade my phone and I discovered after a few days that I couldn't get incoming calls. I can call out just fine, but my incoming calls go into a voicemail that I cannot access. I have spoken to at least 6 people using their customer service line. Like others here, I've been told several times that the problem would clear up in 24 hours. It never happened. Finally, I filed a complaint with the Georgia Public Service Commission, and I got my first return call from them, telling me they'd fix everything. They were supposed to call back two days later and I never heard from them again. Their people are always polite, but this is just an endless runaround. Now, they're not just jerking me around, they're also jerking the Public Service Commission.

Bob of Margate, FL August 24, 2009

I have had no problems with my TracFone until two weeks ago. We transferred from Branson, MO to Ft Lauderdale, FL. I called to change the area code on our phone. After being on hold for 75 minutes the operator said (in bad English) "No one is answering the phone tonight. Please call tomorrow." So the next night I call. Same thing. After about 65 minutes "No one is answering the phone tonight. Please call tomorrow." Same thing the next night, and the next night.

I sent an email to their customer service dept. and got a computer response. "We are so sorry you are having problems. Please call this number to get it fixed." Well, it's the same number.

I sent a rather heated email to TracFone stating everything in detail, and got the same email "We are so sorry . . ." So I sent a third email and basically wrote "Happy Birthday to you, etc." You guessed it; I got a response saying "We are so sorry . . ." So, I feel TracFone has grown to big for it's own britches, and needs to be brought back down. I am helping do so by not purchasing any more time. I plan to do some shopping at WalMart and switch to a competitor.

TracFone is no longer a quality business. It has joined the thousands of other businesses who are going downhill quickly. I will not only NOT recommend TracFone to anyone, I will be sure to tell all my friends how horrible they are.

Nancy of Warroad, MN August 8, 2009

We have had a trac-phone for 2 years and I use to recommend it to people who only needed phones for traveling and emergencies. Not anymore. Recently our phone went to roaming and wouldn't let us make calls with 1331 minutes and a new 1 year fee. When we called the company they said we needed a new phone because we didn't purchase a 3 year warranty. What!

So we go purchase a new phone the next day, and while transferring minutes, they claimed we only had 1050 left. What!

Okay now we get a supervisor on the line and he is trying to tell me that is all we had. I have no proof. Then I get angry but politely say how can we have lost 280 minutes, and I tell him to listen to there recording because this is theft on their part. After being on hold several times, guess what he says it was a communication problem and gave us our minutes back. But now when I made a local call for 10 seconds to see if the phone worked, 2 minutes were gone.

I am using up my minutes and will tell everyone how bad Trac phones are.

Chris of LaCrosse, WI July 10, 2009

Tracfone claims to be the best PAY-AS-YOU-GO Cell phone provider.However,they don't tell you that air time is used up for unsent messages or calls due to loss of signal.I had purchased a few phones from this company.The most recent was a Tracfone with a camera in Dec.'08.My previous phone was a cheap basic phone that I could use anywhere without any problem.I decided to upgrade to a camera phone for personal reasons.Since I have had the phone I have lost over 400 minutes due to dropped calls or unsent messages due to loss of signal within minutes of sending messages or making calls.I have also had problems with sending pictures from my phone even when I have a signal.Tracfone is a joke.I would not recommend these phones to anybody I know.Buying this new phone was a mistake I now regret making.

Michelle of Waynesboro, GA July 10, 2009

My LG 230 tracfone was destroyed and I purchased a new tracfone over the internet LG600. It was an absolute nightmare and daymare. I spoke with rep #1 who told me it would take 5 Min. to activate, transfer my old # and my minutes. Then rep #2 told me it would take 72 hours. Nothing happened. e-mailed them for no response. Rep #3 finally after a zillon codes later it activated to find it doesn't even work in the area we live in. GO FIGURE!!!!!

Tracfone has seen the last of me and we went to a land line. Poor, poor, poor. It is a shame for people to be able to stay in business who have no pride in their job!

Alan of Lapwai, ID April 17, 2009

Alan of Lapwai ID (04/17/09)
I have had the Motorola phone from 2004 it has bin a good phone and I always had 100 miles befor it went roaming worked good I got a new one year time card and tryed to put the # in and my phone locked up I went to Radio shack and they said your phone is to old you would have to call in to have the # put in I ask about a new phone they said this one would work in its place so I got it had everything trasfred to it and got home 13 miles from town it don't work not even a bar

I call and tracfone says we need to send you a new sim card so ok I wait for that and put it in spend several more hours on the phone and they say you have to wait a day ot 2 for things to work well after waiting I call back the new phone will not work so I try and get my old phone back in to play. I can not tell you how many houres and times I called it is more than I have fingers and on my feet. I do have my old phone working again the V60 with my old phone # but I have lost my 100 mile roaming it goes roaming 2 miles from town. And I have as of yet to call trackfone back to try and get like 30 min back for test calls. I just wish I could have talked to a person that was from this side of the world .

I lost a lot of sleep over this losing everything in the phone that I got when I got it. I am at a loss I do not know

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