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TracFone Missing Minutes

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

Lisa of Bellbrook, OH November 7, 2009

Tracfone SUCKS!!!! Don't waste your money. Having used over 800 minutes I've yet to have 1 complete phone conversation with anyone. Every phone call dialed or received has been untimely disconnected. Reception is horrible, spent hundreds of minutes having to repeat conversations because connection just breaks up. I absolutely regret purchasing phone, have 50 minutes left then going in the trash. Just curious if anyone else keeps getting phone calls from a foreign speaking woman that only says "hello", "hello", click. Thought that was very suspicious considering every time I get this bogus phone call it costs me minutes. Buyer Beware!!!! :( Rating Big F!

Dennis of Lamoine, ME November 6, 2009

I have a prepaid Tracfone with Unlimited Double minutes for the life of my phone. I purchased 400 minutes for my phone and did not get the 400 double minutes. I contacted Tracfone three times by their web site and once by phone. They told me by phone the minutes would be added within 72 hours. This never happen.

When I try to call the customer service number I always get a recording to call back later all service reps are busy. I tried contacting them by their e-mail site to call me and I get no response. Tracfone is cheating me out of 100.00 worth of minutes.

Jim of Pittsfield, MA October 19, 2009

Once you get beyond the multitude of horrible disconnects and endlessly being put on hold, the real 'fun' begins. In my case I've had trouble getting minutes - and service - added to my phone over the past five months of ownership. The clincher came when I am told they can do nothing. The minutes have been issued. On top of that they say the minutes showing on my phone (WITH the additional minutes bought) are the correct amount. This despite the fact it is the same amount previous to redeeming the airtime card. I have no reason to doubt their honesty but come on! Reconcile what's going on here and why their records are not accurate

Linda of Roscoe, IL October 16, 2009

Purchased a blue-tooth compatible phone in December 08. By March the battery was not holding a charge for even 12 hours. Called, they sent a replacement battery. Again within 6 weeks, no charge. Purchased a battery (40 out of pocket) - 6-7 weeks later - again, no charge. Contacted TracFone in early June. They sent a replacement (refurbished) but I did not get all my minutes transfered, in fact it took most of an afternoon on the phone to get partial transfer. Now, late August comes along and again I have to purchase (another 40) a new battery; you guessed it! 6 weeks later I'm not holding a charge even 12 hours. I will try once again to contact them this time requesting refund, reimbursement transfer of my remaining minutes to my husband's account and release of my phone number to take to a more reliable company. I switched to trac because I was paying over 46/month with AT&T and using an average of 30 minutes a month. THOUGHT I was getting a better deal - this is costing me just as much with more aggrivation.

Richard of Kutztown, PA October 14, 2009

I have spent hours (literally) trying to add air time. Talk to one person transered to another transfered to another. They have no customer service and obviously dont care

Janis of HONOLULU, HI October 11, 2009

Stolen/confiscated minutes. Do not let your Tracfone expire...they will "TAKE" the minutes on your phone. I lost 158 minutes , got several different stories from several different non-English speaking customer service reps. They read from a script and do not make any attempt to help. Also, they keep giving me a phone number not in my area code. By the time they finish wasting your time giving you the runaround and refusing to give a refund you will have been better off going with another cell phone company that may appear more expensive initially, but actually isn't in in the long run.

Joe of Bradenton, FL September 14, 2009

Zero customer service regarding adding additional minutes. Was on the phone well over an hour. Would not get me to a supervisors to call back or wait some more. Wear out you customers.

linda of reyno, AR September 6, 2009

I called trac fone today 9/06/09 to report that everytime i try to add airtime on my phone it takes an act of God to get it added on today was the last straw for the pat 3 years i have had this problem and the people at this company just acts like ther is no problem but to me it is the most degrading experience i could have. i think these people at this company need to know they need to act like they are dealing with humans not animals im sick and tired of being put off. please do something to get them out of business or at least exposed to the public. i told them i would be contacting you and they just laughed and said they could care less they r untouchable.

Gene of Woodward, OK September 3, 2009

My problem as noted previously was amicably resolved after I called Tracfone Headquarters in Miami. I looked them up on one of the free telephone search sites and got their phone number. The receptionist asnwered and asked where to direct my call, I said "Customer Service". I got someone who spoke undrstanable english and they got me my minutes back. TracFone Wireless, Inc. 9700 NW 112 Ave, Miami, FL33178-1504

Jessie of P.o box 143, NY September 2, 2009

I started out to transfer my minutes and phone number on timeTo new phone.Got for Birthday was transferring everything.They said sim card was deactivated couldn't transfer and would need a new Phone number.Had 435 minutes and Was good till 6/12/2012 Sopke to 3 people one lady an 2 gentlemen.Indian Accent could barely understand most of what they said.Made things a little harder to do the call.Well turns out I went to Add More minutes because my minutes weren't transfered.Imagine that. From that time I was told sims card had to be sent and would take 7 days.So now I wait for sims to activate my same number an missing 435 minutes.The first lady was speaking chinese to another on another line while I listened to her personal phone call to someone else in chinese.Meanwhile not speaking to me I'm on Hold.20 minutes.Well now I call about adding minutes to a phone that needs a new sim card and new activation. I'm Very Unpleased with Track Phone and they honestly Suck to the high heavens.I am unpleased with customer service.Because I couldn't understand Most of what they spoke an made him repeat hisself many times.Asked to speak to his manager He says well maybe we can ask her what we can do He asks her!Not put her on the phone to speak to me as I requested! So needless to say In 7 days I must call them again about my phone and new sims card.With my missing minutes I spent money to put on, in the first place which I won't get back!Very Unpleased in my opinion They all should be fired for the run around I received in 5 calls from my house cause I can't use my cell.VERY UNPLEASED WITH TRACFONE.COM

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