TracFone Missing Minutes

When I reactivated this lousy phone awhile back, I was told that my previous purchased minutes would be reapplied to my newly purchased minutes, as I had let the year date lapse. The minutes were never reapplied. Some customer service agent from India, flat out lied. That's right, any minutes purchased, will never be returned to a costumer, if the TracFone year date lapses, and one attempts to reactivate a TracFone. I just now attempted to purchase 400 minutes, and was supposed to receive 250 bonus minutes with the purchase.

TracFone wants a return customer to sign-in, and when one does, you play hell, attempting to be credited with the bonus minutes. I will never be so glad to use the last minute of the TracFone. I unfortunately now have. When I do, I will take said phone into my garage, place it between the jaws of the vice, and apply as much pressure as possible upon spinning the handle. I will then toss the end result crumbled plastic garbage into the trash.

6 months ago, I added a third phone to our Family Value Plan. This plan came with double minutes for life. Every month since then, I have had to spend 1 hour-2 1/2 hours every month to get the minutes on that phone. First, they never doubled it. Then the last two months, they dropped the phone from the plan with no warning, didn't charge for it or give the minutes and I can't add it back on to the plan until 3 days before the next payment date, which is often erratic.

I usually have to talk to at least 2 people to get a resolution. It is very hard to get them to pass you on to a supervisor, and you have to wait on hold and explain everything again. The average agent can't do much and is difficult to understand. I insisted on added minutes and extended service date as compensation for my time, and then today, I filed a complaint with the FCC and I urge others to do the same.

I have 3 Tracfones for my family. Recently, we noticed that my daughter's phone went from having service days until August 2012 to being inactive due to not enough service days! For Christmas, I bought 3 new phones and in trying to activate them, the website will only transfer 240 minutes and 87 service days regardless of how many minutes and service days are on the phones. One phone has 1297 minutes and a year of service days!

This is common practice with Tracfone. In the past I've called to transfer minutes to new phones and the amount of minutes they offer to transfer depends on which representative you're taking to! This points to a continuing practice of deceiving the public and attempts to cheat customers out of minutes and service days they have already paid for. As Tracfone doesn't allow you to see minutes or service days on the website, it's difficult to know where you stand.

I had to have a new phone sent to me old phone went out could not see any information on it. They shipped me a new phone same phone number and would not transfer my minutes over to my new phone. I am very disappointed with the company and have told everyone about this that I meet. I will no longer by anything that is associated with TracFone. This is not a good way to conduct business as you well know again. I am done with TracFone.

My TracFone stopped working and had 277 minutes on it. When I ordered a new TracFone through our state's low income program, I lost all of my minutes. The manager said that my old phone was coded as "stolen", and thus they couldn't give me my minutes back on the new phone. This was despite the fact that I had sent the faulty phone back. Even after acknowledging they had received the faulty phone back they would not change the code, from being tagged as stolen, and would not return my minutes.

Now, I have a new TracFone, but I must call each month to receive my minutes, and it takes generally 40-60 minutes of call time to get my minutes updated. My minutes will simply not be automatically added, although each month I am assured that the service reps have "solved" this issue. Basically, I use up all of my program's minutes each month, attempting to get my minutes for the next month. Given my complaints and others' experiences, why hasn't the US Attorney General taken this case on? This is poor, unethical business practice from TracFone.

On 12/14/11, in the evening, I heard something going on with my phone. Each time I looked at the phone, it went out of sleep mode to completely on. After this happened three or four times, I held the phone in my hand and noticed that I lost about 125 minutes. I contacted Tracfone and they had me check my phone, push certain buttons to get certain codes. The person on the phone said that when I had the phone in my pocket, my movement must have dialed phone numbers.

I informed them that I had a slider phone and when I put the phone in my pocket, the top part of the phone slides over the buttons so that it's impossible for a call to be made. I received no satisfaction and told them that they had one unhappy customer. The more I thought about this incident, I remembered that a similar event occurred the last time that I had about one hundred minutes remaining. It seemed as though by having minutes deducted, I would then have to purchase more minutes which I did. I've been getting minutes from prepaid online. They told me that the problem was not related to them.

Seemed like a great plan until I discovered minutes not deducted properly. For 41 seconds of usage, approximately 5 minutes were deducted. Makes you wonder how long that has been going on unnoticed.

They will not respond to email, must call [and use more minutes] No satisfaction. I was given a code number to enter in my phone, the results apparently showed correct deductions according to the service person. Have no idea what the code represents, I do know they will not easily give up records when asking only for the charges they made for the last 5 minutes of my phone usage. Have to fill out a form and send it into their executive department.

This is simply criminal. The phone with double minutes was deactivated. I spent 5 hours of calling to have phone reactivated and double minutes restored only to have three separate "managers" assure me this would be done. The last call ended after at least four people on the other end of the phone could be heard laughing. The operator/manager was unwilling to give me her name or operator number or a supervisor (claiming that as the manager, she oversaw the supervisor) to talk to, even though she took at least 7 breaks in our previous conversation to check things out with her supervisor.

Now I am sitting on a phone that has minutes showing on it yet I cannot use them, and each call to rectify the situation takes longer and leads to more transparent tactics to cheat me out of the services I have paid for. It seems to me that this company is counting on the fact that the losses incurred while using their product are small enough that no one will do anything about it. Someone should file a class action suit against this company.

Tracfone was supposed to be local calls and I have seen double and triple minutes when away from home taken away when talking. I went to upgrade and buy a new phone, only to be told that I cannot buy it due to my address not coming up in their outdated system. I live in ** and they can only find this as Olyphant, PA with this zip. Over 3 hours on the phone to no avail and them telling me that I cannot purchase a new phone from my address. Tracfone is finished with me. I told them to call the post office with my address but instead, they decided not to sell me a new phone unless I had it shipped to an address different than where I live. How ** these people are! Do not buy from them! You only get customer service in South America and cannot understand what they are saying. I finally got a supervisor, only to be told the same thing. They could have verified my address easily with the post office but refused as it did not show up in their records. Stay away from Tracfone!

I'm complaining about this free phone, which despite of being free, they are giving you a minimal minute fee. You get to put in a position to buy more from Tracfone for high prices. They give you just enough that you always need more minutes. It's not reliable because Tracfone over charges for minutes. I think that it's just a scam to milk the poor for more money. Why pay for a plan, when you can pay bucks for minutes each month.

I have a Tracfone. I'm on disability, so I'm always at home and have a landline. I rarely use my Tracfone and I had accrued 3200 minutes. Last night, I turned on my phone and it had 0.20 minutes.

I just spent 30 minutes on the phone with their corporate office and the lady was less than helpful but only 200 minutes would be replaced. She said that maybe I left my phone on the browser but, the phone doesn't even connect to the browser. I tried it at a doctor's office and it just hung there and I ended it. This has been a nightmare since I changed phones, a month ago. I always liked Tracfone, but now I loathe them. It seems to me like a scam to make customers buy more minutes.

I was enrolled in a value plan. They took the money out of my account but I never got my minutes. When I called, they told me that they gave me 100 minutes so they wouldn't be adding any more minutes to my account. This is the second time that this has happened. They will not add my minutes nor put the money back into my account.

I was on value plan. I have two TracFones on plan. I was getting charged but was not getting the minimum. It was the same as all the other customers. I was on the phone 2-3 hrs and it got nowhere. They were taking out $30.00 a month from my account without getting the minimum. I never did get the minimum. One phone was used for company work. I started having trouble calling customer service after entering 623 # in the broken phone that I could still use to make and receive calls. They said they would send me another phone. Okay, thanks. I went to use the phone they deactivated, which cannot make or receive calls. I had to call back on the phone for another hour. The new phone came and it was a replacement for my wife's phone. They took 1,000 minutes from my phone. I called again. It was still the same. I got the runaround. They said that they would go ahead and replace my wife's phone. But mine was okay. By the time I got done, I got nothing I needed. I could not even speak English anymore. Do not buy TracFone.

I ran out of minutes and bought new minutes on the website. I never received them on my phone. I called the customer service and was told the minutes were given to the number on a different account. I was advised that if you run out of airtime, your phone can be deactivated and your number can be assigned to someone else automatically, without a specific time. It can be one day after your service days end or five. Since I'm out on the field running around doing appraisals, I may forget to add time so it's unacceptable. Long story short, no refund. They're sending me a new sim card and some stranger just got a ** load of free minutes on my dime.

We purchased a two Triple Minutes for life TracFones. They were not delivered on time as promised. Late. I immediately began online activation. After 24 hours, TracFone called to say that the Verizon account number I provided for porting numbers to TracFone was 'rejected' by Verizon. I called Verizon, who gave me an additional digit [0] at the beginning of the account number that does not appear on my Verizon statement.

So, I corrected my account number online with TracFone. I also called TracFone Customer Service to notify them to try again. I called them 44 minutes on the 3rd day after online activation requested and 55 minutes on the 4th day. Each time, TracFone told me my account number was 'rejected' by Verizon. I called Verizon again and they told me the account number needed '-00001' at the end of the account number or even drop the '-00001', etc. Day 5, TracFone has never activated! Verizon is now not working! Plus because of the delay, I now owe Verizon another month! Thank you TracFone and Verizon for trapping me in la-la (pay all, no service) land!

I was sent a Tracfone Back to Basics offer. I bought a 60-minute card, applied the air time and used the promo code 44599. But I didn't get my bonus minutes.

I lost 3,100 paid minutes on my Tracfone. Tracfone representative said they had no idea what happened to the minutes and have no way of knowing what happened.

I didn't use Tracfone often but updated the Tracfone yearly. That's why I had a 3,100-minute balance.

Unable to add airtime and as Richard, N.C. indicated, accessing Tracfone is more difficult than the CIA!

I added minutes to my phone like I always did for the past 5 years. The website screen did not back up but by this time the minutes went to my wife's phone. I called them and they said they would fix it in India. I was on the phone with Haji for three hours but they were not able to fix it. Now the 550 minutes on my phone are canceled. The phone was canceled also. Both of our phones are not working.

I use Tracfone minutes always and as of March 30th I had to add minutes so my cell would stay on and went online and ordered 60 minutes. I gave all info they asked for. They billed my charge card on the 21st and I have not received my minutes. So I went to another Tracfone minutes and ordered 60 minutes for $19.99 and received them right away. Now how do I get my first $19.99 back?

I've had Tracfone service for several years. They texted me that my air time was running out, my phone with number ** was showing 735.9 min and that service ends 03/03/2012. I called on 3/14/2011 and told them they cut my service. They said according to their computer, my airtime expired. After 15 min of trying to reason with her (representative), I gave her my credit card information to add 1 year airtime. She told me that the 400 min that came with the airtime would be added to the existing 735 min. She said to call back if there was a problem.

I waited till the next day and the minutes and time hasn't changed, but I did have service. So I called about 2 pm on 3/15/11, got a male representative, hardly understandable and explained everything to him. After trying to reason with him for 15 min, he transfers me to nowhere. He gets back on, transfers again and this went on 3 more times. I hung up and called back, sounds like the same person. After 20 minutes with him, trying to reason then it turned to arguing. I told him to cancel the airtime and credit my card company. He said he can't do that. Another argument started, I told him that I want to talk to his manager. He said he can't allow that! I then hung up.

I bought a 25-dollar minute card for my phone. It didn't give me minutes so I called the 1800 number and they said that it was a service card. Why would I buy that when I already have service? I will never buy anything from TracFone or SafeLink again.

I purchased a 60-minute air time card for my TracFone and added these minutes on 2/12/2011 to my phone. I have successfully been using my phone since that date. Today, 2/21/2011, my phone was deactivated and I called TracFone's customer service and spoke with "Angeline." I was told that I would have to prove to TracFone that I purchased the minutes by faxing to them the receipt for these minutes, which I no longer have. I called the local CVS where I purchased the card and they are kind enough to at least look and see if they are able to get a copy of that receipt for me. I also purchased 400 minutes and one year of service from tracfoneminutes.org, a wholesale company affiliated with TracFone.

I called TracFone to verify that tracfoneminutes.org was indeed affiliated with them and this information was confirmed. My 400 minutes were actually doubled by tracfoneminutes.org on an error by their company, for which I was told that there was no way to take off the additional 400 minutes. So, in essence, I got those additional minutes at no cost to me. I have read hundreds of TracFone complaints and many of the stories are similar to mine. I am not confident that I will have a favorable outcome by having my phone re-activated. Thus, I will be out not just the cost but the use of the phone as well. Thank you for hearing my complaint.

I spent thirty minutes on the phone to try and get my mother's old messages retrieved. I followed the given instructions and all old messages were lost. They have poor customer service; following long wait time. I wonder if long wait time is on purpose in order for the company to sell more minutes of phone time.

I lost a message from AARP Insurance Company that has been giving my mother the run around.

I tried buying minutes online, it wouldn't go through. I pressed cancel, tried again, same thing happened. I got a notice to call their 800 number. They took the same info then transferred me to customer service. They had me punching numbers in which I never had to do then I got transferred to another department. They said they were having computer problems and my debit card was charged 6 times for the same transaction. They then let me know they didn't have a refund policy, but since it was their computer error, I'd get one in 30 days. I said, "You took it out in three seconds, you can put it back in three seconds." I got no response. They said they would call me in two hrs. Three hours later, I called them. "How can we help you?" After the runaround, they said they would call me in two hours (must be when people change shifts) and by the way it looks like your account was charged 11 times not 6. We really appreciate your business!

So I'm still waiting for the call. I've wasted a good part of the day on what should have taken five minutes. No one there speaks English and I feel sorry for anyone who works for that company. I've filed a fraud investigation through my bank. My bank account is over $120 short and still no minutes on my phone, or a call back

After over 7 hours on the phone with TracFone, safe link, as I am disabled. My phone was damaged, so I bought a new one. I called the number and I requested my old number. I was told a sim card would be mailed, which I did receive, I called again and was told that number was gone. When I first called TFSL, I was given a number and my remaining days and minutes were transferred to the new phone. When the call ended, so did my phone service. I then began waiting and trying to resolve getting my minutes and remaining days, while being told "our records show you have 55 service days left and 30 minutes" over and over. The TFSL representative repeated the same misinformation. When the records from my account were wiped away after getting off the phone with the rep, the situation still is not resolved. I have a letter from TracFone explaining the intent of the mailed sim card, the over 7 hours of their cable but not correcting the problem.

I do not own a Tracfone. Yet, I have been getting weekly automated calls from them saying that my minutes are running out. There was no option in the menu to talk with a representative. I could simply "enter my credit card number" to add more minutes or remove my number from the calling list.

I looked up the 800 number online and called to speak with someone. My primary concern was identity theft. I told the representative what my concerns were. She just wanted to take my number out of their system to fix the problem but I kept her on the line to try to find out who opened the account in the first place and how they might have taken my number. She finally said that they did have a record that someone in fact did open an account using my home number. I asked for their name. She said it was "confidential" but she did finally tell me the zip code which was from Washington D.C. and I live in Maine.

I asked to speak with her supervisor to see if I could get more information. I was connected and spoke with the supervisor who said that there is no record of any account with my number. I said, that can't be since I just spoke with a representative who told me there was and she also furnished a zip code from where the account came from. She said that the representative was asked to remove my number from the system so now there was no record of anything. I pressed on. She had me put on hold while she looked up my number under "old accounts" and she said that it wasn't there. I said that she could contact the representative who I first spoke with and that we could figure it out from there.

She said, "The only thing I can do is read her notes. She is in another service network, in another country". So, there is no way I can talk with her! I asked where she was located and she said Belize. I asked where the representative was and she looked it up and said "The Philippines". So since I know that I can call Belize or the Philippines with a simple 800 number from the US, then why would it be so hard for them to call each other? They refused to help me out in any other way.

Out of frustration, I hung up and vowed to first file complaints about this company and then find a way to track this issue down and get some protection.

I noticed my minutes were surprisingly low, 15 minutes remaining for 60 days! I had added 120 minutes in mid November bringing my total available to over 160 minutes. I don't use the phone much and only 4 or 5 people have the number. I have never had to add minutes for the sake of minutes only to extend the activation 90 more days. I tried to find out via the menu on the phone where 140 minutes went to, but it shows me that I've only used 11 minutes. The details of each incoming and outgoing call do not provide any used time, just the date. So I attempted to research my account on the website, this provided me no information whatsoever, leaving me to call customer service where I spent about 90 minutes trying to get this information.

Aside from the language barrier and background noise, it started out okay. But the representative couldn't do more than say all was working fine, despite the obvious, my phone is not tracking minutes used and I'm missing 100+ minutes. Off to a supervisor. Did I mention the language barrier and the repeating of the same information over and over and over? The supervisor read from the same script, except telling me that my desire for a call log would involve a notary "for security reasons". I just want to know when I made or received a 2-hour phone call.

This should not take an act of Congress right? I happen to be a notary and have done a decent amount of paralegal work. I asked for a copy of this policy specifically the part I signed! I then asked for the manager. She's got the same script and could not provide me any specific information about what statute, federal policy, anything at all really that they were following. That I have an account online, I have not changed any of that information. The information they have is all attached to my email, credit card, home address, telephone number, etc, etc. Please just email the account of record, the records requested.

They had a big Christmas promotion, just before the new year, it now costs $30 dollars to talk for 120 minutes making it $15 per hours to use my cell phone. Poor Service - Misleading Service - changed the contract agreement. My first Tracfone card was $30 for 1000 minutes, my second Tracfone card was $30 for 120 minutes. This is out and out right fraud.

I feel they performed a super bait and switch on me. Also, when I call their 800 support number, no one has ever answered. There is zero technical support or assistance in over twenty times that I have tried to call and run through their phone numbering system which always puts me back where I started. This is a terrible product and a terrible company. They need to be investigated for fraud.

I have been on the phone with Tracfone for about 4 hours the past week and the result is that they have taken my money for airtime I never received. I lost over 460 units of airtime that I paid for but never appeared on my phone. They are stealing from their customers.

I had an old cell phone that I gave to my son in-law's brother. When he added minutes on the old phone, it wiped out the 1,800 I had on my current phone. I went to use it when it said unregistered SIM. I called TracFone about it. They said that there was nothing they could do about it unless they had the old phone. I said it was on its way to Arkansas. I have the serial numbers but not the phone. The friend put 120 minutes on the old phone and they wanted to give those to me. I said that I didn't want those minutes as they were not mine. I wanted the 1,800 that dropped off the face of the earth. The phone didn't expire until 11/22/13.

Now, it says 12/14/10. I told them that I wanted to change my number in case he adds minutes again. They said that I would have to have another SIM card. I got a ticket number and waited for the card. It came in so I called again. They didn't give me the number I wanted but I said that it was alright. I just wanted my phone working. Then, I was told that I would have to buy more minutes to activate the phone again. I told them that I didn't want to buy minutes when I already had 1,800 on the phone.

After being put on hold numerous times, he was insistent that I would get my minutes back as soon as I bought another minute card. I said that I would do it right now if that would get me the rest back, as well as my service date. All this took three hours. The first call was for two hours. Buying time for the phone did get it activated. Right then, I had a text come in while on the phone with him. Evidently, it belonged to someone else as a nasty sex text come in. It cost me minutes to read and it wasn't for me. I said that I didn't want that number as it appears to belong to someone else .

In the meantime, I saw my 1,800 minutes on the phone. I was so excited for that. But the excitement was short lived. My minutes disappeared except for the new minute card I just bought. He said that the old minutes would come back in about 50 minutes. At this point, he changed the number again and said to check in 50 minutes for the old minutes. I went shopping with my husband and went to use the phone. Nothing happened. I wouldn't call out but still used minutes to try and call someone. I had my husband call my cell as he was with me and the phone said that I wasn't excepting calls right now. When I got home, I called TracFone again.

When I got Eddie, I was happy that I could understand him. He said that he could give me back 450 minutes right now after being on the phone for about an hour with him. I said, "Why can't I have them all?" No supervisor was there to give him permission to do that, but if I call in the morning, there would be someone there to help me. Then, he said that he would transfer me to his supervisor who could get me 450i minutes back tonight. When the woman finally came on, we went through the whole thing again.

She kept putting me on hold. Then, after about an hour, she said that she couldn't do that and to call back in 24 hours. I called them the next day and was informed that the SIM card they sent me would not work in this phone. He transferred me to Natalie. Natalie said that she could get me my minutes back for me with not problem. I had to put in many codes. She said she that could get me back my minutes but couldn't use the phone until I have the new SIM card.

Thinking that I was getting somewhere, I felt great! Wrong! Then, she said that without the SIM card, she couldn't give me any minutes. I couldn't believe what she said. I asked her if she could overnight mail it. I was put on hold again and she came back every three to four minutes. Finally, she told me that her supervisor said that they could overnight the card. I was so excited. Leaving the 22nd and would arrive on the 23rd. I went to FedEx with the tracking number and saw that it was in the system. I was supposed to be here sometime on the 23rd before 4:30 p.m. I kept checking the Internet site. About 6:00 p.m. on the 23rd, I looked again and the delivery date was gone.

When I called FedEx, they said that it was never delivered to them. I called TracFone again. Now, we are actually up to about eight different idiots for the process. This new idiot said that they could not send it overnight mail as it was the holidays. I told him that when I started this, it wasn't the holidays. He was sorry--like hell he was. I said that the previous rep said it could be done and she had permission to do so. I was on the phone for quite sometime for her to get permission to do so. Now, this non-English speaking man said that I would get the SIM card in three to five days. I told him that every ** one of them has lied to me throughout and I was getting sick of it.

Around 2:00 p.m. on the 23rd, someone from TracFone called me to activate my phone. I said that there was no SIM card yet. Then, he said, "Is there anything else I can do for you?" Then, I had an email from them thanking me for buying minutes. If I didn't have so many minutes involved in this, I would throw the ** phone in the lake. I have kept notes about this. I have spent about eight hours in all for nothing.

They tried to say that the person who I gave my old phone to must have taken my minutes. I told them that when I transferred from one phone to another, I had to have my birth date, personal phone number, address, etc. before I could do anything. This person knows none of that. I did not authorize any transfer and he wouldn't have known the information that is usually needed.

The last guy I talked to said that maybe they could compensate me for all my aggravation. They can't give me what's mine. Do they expect me to believe that they are going to make things right by me for all the time I have put into this? I don't believe anything they say! So, at this point, I am still waiting but I won't hold my breath.

I recently called Tracfone to add minutes to my cell. I was told that because I was a valued customer, I was able to get a special deal on 1 year of time. I was under the impression that I purchased 1 year of time for $69.99 plus tax. On my cell after the transaction, it showed the expiration date of 1 year and 3 months. I called to question it because it showed only 111 min. At which time, I immediately called Tracfone and spent almost an hour talking with a rep. in the Philippines named Jayson. I was told I purchased air-time for 1 year plus 60 minutes doubled for $19.99. This was not in any way made clear to me at the time of purchase. I asked for a refund of $49.99 for air time I didn't want in the first place and was told it is not their policy to make refunds.

I am grossly unhappy about the misrepresentation of the offer and want a resolution to the situation. Your help would be greatly appreciated.

On 11/24/10 I purchased a Tracfone and prepaid 60 minute calling card from Kmart. Tracfone claims their cell phone coverage is one of the best available. When I activated the phone, I discovered that no signal was available at my residence. I called Tracfone's support and tried for over 1 hour to get my phone to work. After exhausting this effort, I informed Tracfone that I was returning the phone to Kmart. Kmart issued a refund for the cell phone and said that Tracfone had to issue the refund for the prepaid calling card.

I again contacted Tracfone; they told me that Kmart would have to deactivate the phone first. I called Kmart, they said they were only responsible for returning the phone to Tracfone. It is clear to me that I will be unable to get a refund without your help. The Tracfone 60 minute card is #986 *** *** *** ***. On 11/24/10, I purchased Tracfone and card from Kmart. On 11/28/10, I called Tracfone support to try to get phone to work, interaction # *** *** ****. On 11/30/10, I returned cell phone to Kmart, they would not refund phone card.

On 12/01/10, I called Tracfone; they refused to refund the calling card, interaction # *** *** ****. This is the Kmart Store # 3725 1702 Freedom Blvd. Freedom, Ca. 95019. I paid cash when I purchased the phone from Kmart. They said they could only give me store credit (not cash) for the returned cell phone. That doesn't seem right either. Thank you,

With 180 expired minutes left on my TracFone that I was willing to let go, I received an automated phone call on my land line from TracFone letting me know If I got more minutes, that I would not lose these minutes. Hence the nightmare begins.

On November 1, 2010 I called that number. It was very hard to understand the person from TracFone and I found myself saying, "Could you please repeat that?". Not only was it hard to understand, it was also time-consuming, 30 minutes to add airtime? Little did I know what was in store for me forthcoming in the following weeks. I was told my phone would be on within 24 hours if it wasn't, I was given my first tracking number to call back and give the operator this number.

I gave them extra time, about 5 days went by and still no service on the phone, however they did bill my credit card $21.38. I called again and I had the patience of a saint. It was very hard to understand the broken English. I was being put on hold for two minutes several times, politely reminded not to hang up. I was given about 4 long codes to enter into the trac phone. Giving them the serial number. shutting the trac phone off and on. They tried calling the trac phone and asked me to make a local call. But the call failed.

They documented the actions and I was given yet another tracking number! I was told to try the phone in 24 hours and if it's not working, give the operator the tracking number. This call took about an hour. Twenty four hours went by and the trac phone was still not working! I called again, still had patience, but my tone of voice replied otherwise. More long codes to enter. They called the phone and had me make a local call, History repeats itself. Again, "Call failed. Please try again later." More 2 minutes of hold with that friendly reminder, please do not hang up.

They gave me a new trac phone number this time. I was given yet another tracking # if the phone was not on in 24 hrs. This call to them lasted about an hour and a half. Twenty four hours passed again, I tried the phone but it's still not working. With very little patience left this time, I said I would like to be compensated with some free minutes for all of this trouble. They said we will discuss that after we resolve this issue. With several more long codes to enter, taking the battery out, making a local call, them calling the trac phone. Same thing happened, the call failed.

The whole process repeated yet again. This time I was told to wait 24 to 48 hrs. I was given yet another tracking number if the phone did not work. This phone call lasted another hour and a half. I texted someone and the phone did take those minutes off for the text, also called the voice mail and it took those minutes off as well but the text and the call failed. Forty eight hours passed again. With no patience left, I called them again. The process repeated itself. More long codes with difficulty understanding the numbers being said. I spoke to this operator for an hour. I began telling them the steps they are about to tell me to make and what the results will be. Then I said, "You're about to give me another tracking no., aren't you?". "Yes", she said.

"No, no, no!", I growled. She said, "Let me pass your call to our technical dept and you can give them this tracking number. "No, I said. I am done talking! You give them the number!". So she gave them the number and transferred the call. "Look", I said, "this has been going on far too long". "What is your serial number of the phone?", the second operator said. The monster I became said, "You should have that information in front of you several times from all of the tracking documentation. She told me, "Okay, go to menu", and I said, "...and go to enter code right?". "Yes", said the operator, and I said, "No, I'm done. This is not working". Then she said, "I'm going to put you on hold for another 2 minutes." I roared! This time I didn't get the friendly reminder not to hang up.

I know they were hoping I would hang up. She got back on after about 5 minutes and tried to give me a new phone number for the trac phone. "No", I screamed, "I want a refund!". "Please hold and let me talk to my supervisor" she replied. Ten minutes of holding this time, "We cannot give you a refund", she said, "We will fix your phone". I then said, "No, I'm done! I'm not entering anymore codes making anymore local calls. I want a refund!" Then she insisted in giving me another tracking number. By this time I'm on the phone with them for 2 hours! The call then got transferred to a supervisor. I was on hold for another 10 minutes. My cordless phone battery was dying now. I grabbed the other cordless because I was not hanging up.

Finally, she got on and required the same info I have given before. The devil has risen now. I said, "You should have all of that info in front of you." It's the same process over and over. "I want a refund! Have you heard of the Better Business Bureau?" Then she said, "Let me give you to my manager". About 15 minutes of hold before he got on. The devil spoke to him. It got ugly. After 30 minutes of him processing the prepaid purchase on the credit card, I got a transaction number. Now I said I want a refund for the 180 other minutes, "We can't do that", he said. I said, "Yes you can and yes you will".

I told him I am writing the BBB and Facebook, Myspace, local newspaper, television. "You can't rip people off like this!". He said, "I'm going to put you on hold", minus the friendly reminder to not hang up. Another 15 minutes of holding and he began the process. My cordless phone was dying again, lucky him. He told me he will call me at 8am with the transaction number for second refund and asked me not to call back. As of 11am he has not called back.

I spent a total of 3 and a half hours on the phone with them. I know I was the talk of the place. I plan on spreading this story and would like to know if this has happened to others. I will never use TracFone again. Oh and I'm going to call them after lunch.

I purchased on HSN two Tracfones. They were selling two for the price of one. It came with 200 minutes. They say I have two hundred minutes, then why does a minute come off every time I try to do anything on my phone to set it up? Five minutes came off when I tried to set up voicemail and I stayed on the phone for 1 minute. How can they take one minute?

I have bought 3 Tracfones over a period of several years. Each time, I left for something "better", but I always came back for the no-contract simplicity of their service, and the double-minutes plan is great. Tracfone would work out too expensive for a heavy user but I have absolutely no complaints.

I purchased my added minutes at Walmart, went home and dialed the number to get my added minutes. I spoke to someone who could barely speak English (he was very nice, by the way). He told me that everything was good to go and by tomorrow, my minutes would show up on my phone. It didn't happen! So last night, I got online to send a message to ** and I still do no have the minutes! The last time I added minutes, it took a month to get them added to my phone. This company is taking your money, then basically forgetting the Customer Service. If there is any more information out there for someone to contact, I certainly would appreciate it. Thank you.

My husband had problems hearing on the phone, plus he had problems pressing the numbers on the phone because they were too small. So he purchased a flip phone. He asked me if I could transfer the number and the plan to the new phone. I told him the number yes, but I would have to see if they would transfer the plan.

I called customer service, the prompt said press one for English, so I did but the young lady didn't understand me and I didn't understand her either. I asked her if she understood what I was saying and she responded "Hello, hellow, hellow, hellow, are you there?" I said, "yes I'm here." Then she hung up on me. So I called back, pressed one and got someone else who didn't speak English. After staying on hold for 25 minutes, she came back and said how can I help you? I told her my husband had a Tracfone with the double minutes for as long as you have the phone and he purchased a new flip and if he could transfer the plan and the number, she told me yes.

She asked for the number to the old phone, then see said this is not your phone, this phone belongs to a Donald *****, and I said yes I told you this was my husband's phone. So she said she needed to speak with him, I had no problem with that so I gave him the phone and he told her that she would have to talk to me because he wouldn't be able to answer the questions. I got the phone back I had to read the numbers off the old phone six times, then read the numbers off the new phone three times. Finally, she said now you have to turn your new phone on and your minutes will be on your new phone. I told her thank you and hung up.

Four hours later, the phone still was not activated. I called back. I was told I needed to activate the phone before I could use it. We went through the whole discussion of transferring the minutes and number. Then he told me I would have to have a new sim card sent to me with the old number. I received the new card a week later and it had a new number and no minutes. They didn't transfer his number or his 60 minutes that were on the old phone. So I called them back and a new none English speaking person told me I have to activate the new phone with the new card. I tried that and she said that phone was already activated after a seven hour call with three different people that didn't speak English, we came to a conclusion.

The new phone was finally activated with the old number, the plan was not transferred because it was for the other phone only, which was okay, but they could not find the 60 minutes they lost while playing phone tag. PS It don't matter what number you hit for English or any other language, the same people answer.

On October 30th 2010, I received my new Samsung T301 slider phone. I wanted to use my old number and I had 450 service days and 160 minutes on my old phone. The transfer only took a few minutes but when I tried to make calls, I just get code 34. I spent six days and spoke with ten to fifteen different Trackfone people to get it to work. The story was all the same wait, 24 hours, and then they would give me a ticket number and after 24 hours, I tried again. This went on for six long days and each time, I would talk to someone new and go through all the numbers and codes.

On the 6th day, they said that they would send me a new sim card. The next day, a new sim card arrived and I put it in the phone and could make calls but I could not get the voicemail to work. After two more days on the phone, I called it quits and told them that I wanted a refund to my credit card. I was told to send the phone back to Refund Tracfone Center, Brightpoint Plainfield, In. 46168. It cost me $5.90 to mail it back and the phone only cost $32.00.

A few days later, I get this call from Tracfone about telling them the tracking number. I didn't get the tracking number at the post office because that would have cost more. I have to wait and see if I will get my refund. The good thing is that I got the 450 service days and 160 minutes transferred to another phone.

Next time, I will buy the phone from Walmart where you can return it. I have two older Tracfone that I have for four years or more and had no problems at all. I may get my refund of $32.00 back but I don't think so after all I read on this website.

I bought minutes on my TracFone and the minutes were put on the phone but then 2 weeks later, the phone was turned off. I called service department and was on the phone about 12 hours in 3 days. They said there was credit card fraud and the phone was turned off. I looked on my bank account and all charges were taken out of my checking. I only use a debit card and all money was paid. I tried to get TracFone to tell me exactly what was fraud, and they would all read the same paper and tell me to mail $84.85 to possibly get the phone turned on. They wouldn't even guarantee the phone would be turned on.

On the phone it states I have 922 minutes and until 5/2011 to use the minutes, but TracFone deactivated the phone. I offered to email or fax checking account statements, receipts or any other item they would like to see and they all read the statement again asking for $84.85. If I didn't have so much money spent on minutes, I would give up, but it is funny when I offer proof of payment and the read their statement 3-4 times then they just stop talking all together and just stays silent. I got the same statement emailed to me when I asked for help online.

I was supposed to get 200 minutes + 200 more minutes on my phone that I just had updated in September. Now in October I had the problem come up again, no minutes added and date not updated; both of these should happen at the same time. I was told only the date could be updated last week, which did not happen either. I called today (11/02/2010) and the date was updated, but no minutes came over to my phone. I am now being told I did get the minutes; in other words I have already talked 400 minutes in two weeks. If I did not have a home phone, I would agree; however, that is not the case. So, I paid for 200 + 200 minutes and got zilch minutes on my phone. Now that they know they have an unhappy customer, they have frozen my account so that I cannot change any information. They think they are going to get another $33.06 this month. They're wrong!

I am going to see if my bank can reverse the charges for October since I did not get the service that was ordered. I think that is considered "fraud". AARP also backs them on their services for senior citizens. I wonder what they will think when they hear my story and anyone else that holds an AARP card. I was on the phone with these people for 1-1/2 hours the first time and 2 hours this time.

I have not received my 250 free minutes from Safelink, today 11/1/2010, as promised per email confirmation from their Customer Service on 10/12/10.

I had another issue that started on 10/1/2010 that was unresolved because they are difficult to talk to and lied to me. I called per their instructions on a land-line and was on the phone with them for 75 minutes to no avail. They are once again treating me unfairly and I had to spend money paying for airtime that is suppose to be free because I am on the food stamps program and cannot keep buying airtime that should be free.

Now, today 11/1st, I called to get the free airtime via their automated system and got 68 minutes instead of 250 free minutes. I need help because no one there will take the time to find out whats going on. I'm transferred, sitting on hold for several minutes multiple times and this is breaking me financially because their phone is the only phone I have and it cost me to call them.

My credit card was charged 3 separate times for minutes added to my TracFone with only one charge authorized. When I called TracFone, I was told they had to delete the minutes they had added in order to refund the overcharges; after 55 minutes, the minutes were deleted. After 10 more minutes, over an hour now, the CSR still had to verify more information before the refund could be authorized. By then I had invested well over an hour of my valuable time trying to recoup what they took from me. They got their "minutes" back, but I still haven't gotten my money back. I was no longer willing to wait on hold while they verify information, which is what they had been doing for over an hour, mind you. There was nothing to verify. They overcharged me, took my money, got their minutes "back" and still have my money. By far, one of the worst experiences I have ever had, and I'd say surpasses even Verizon's customer service! I warn everyone! The TracFone CSR is terrible. There's something not right about them.

On October 1, 2010, I purchased two TracFones from Walmart here in Omaha; I wanted to give them to my children to communicate in an emergency because I was starting a new job way out West and wanted to make sure my youngest daughter could call her older brother if she couldn't get in the house or had any other problems. I thought I could add minutes with my debit card, but could not. I went back to Walmart on October 2nd and purchased two 60-minute TracFone cards. I activated the first card with no problems; but when I tried to scratch off the pin number on the second card, the entire strip seemed to come off in my hand. I was not able to stick it back on.

I was not able to read any of the numbers. I called the toll free number on the back of the card, 1-800-867-7183. I spoke with a representative who connected me to another representative and then a 3rd person, who not only couldn't help me but seemed to keep me on the phone until I realized they were making me use the minutes from the first phone I had activated, but wasn't doing anything except constantly placing me on hold. I finally just asked what I could do if anything to get the minutes I paid for? I was told to fax the serial number of the phone, a copy of the Walmart receipt, a copy of the back of both cards along with my contact information and the reference number to 1-866-809-7133.

I sent the fax the first time on 10-08-2010. It paused for longer than a minute or two, so I wasn't sure if it had gone through so I sent it a second time. I thought everything was received until a TracFone agent called me on October 14th and stated they were still waiting for my fax. I told her I sent it, but would send it again. I began faxing it while she was on the phone, but she would not wait on the line. She said the faxes are received in another department and told me she would call me back if she did not receive it. I tried sending the fax again on that day (October 14th), I tried to send it 4 times before I called them because there were long pauses between the pages.

I had never had a problem sending faxes before, but I wanted to be sure they had received it. So I called back and went through two people who kept placing me on hold, and finally was told no fax was received. I asked for a physical address to send my information to, and was told there was no other way, I had to fax it. I sent the fax 3 more times and on the 4th try, there was no pause and everything seemed to have gone more smoothly. This was the 8th attempt that day to send the fax, no one called me, so I thought it would be just a matter of time before the minutes would be added.

Almost two weeks later, I called back and spent over 2 hours on the phone while they kept placing me on hold and calling different departments. Then I was finally told the fax was not received. I yelled and screamed and pulled up my Vonage account online and advised them that I did send the fax to them. I sent it a total of 10 times. I was placed on hold again and again and then a supervisor came on the line. She called to the department that receives the faxes, then advised me that the faxes were received, but they didn't receive a copy of the receipt. I protested and advised them that the receipt was the main item I sent. I copied the store receipt onto two separate sheets of copier paper, just to be able to fax it to them because it was a long receipt.

One time I sent the fax, the duration was 5 minutes because there were 4 pages, and I waited until they all went through. I thought they were playing games with me. First you didn't get any of them, now you didn't get the most important one. I was beginning to use profanity, so I asked for a physical address to mail in the receipts. I told them I can't keep sending faxes if they can't collect them properly. I was given an address: 9700 NW 112th Avenue; Medley, FL 33178 to mail the information to, but I was told I had to be connected to a different department so that another ticket could be set up. I was told that if I requested a refund without a trouble ticket, there would be no response.

I waited to speak with the young lady he connected me to and had to give her the serial number and explain the entire ordeal all over again. After another thirty minutes of explaining, she told me she could not issue me a ticket, I could not get a refund, the only thing I could do is fax the information and make sure they receive it. I told them the times and dates the faxes were sent already. I told her I sent the fax 10 times. I verified that the fax number was correct on three different occasions with them. I pulled up the outgoing calls to check the number, the fax was sent to and there were no errors.

Every time I send faxes, they were received, I've never had any problems before, so I questioned her about why I couldn't send the information by mail and just receive a refund and was told that the representative before her was wrong; I can't get a refund. I need to get the fax to them or there was nothing they could do and she ended the call. I called back to speak with a supervisor, but didn't get anywhere. I assumed they were just playing games with me. I am out of almost $125.00 just because I wanted to provide a mode of communication for my children so I could leave them and go back to the workforce. I had so many problems, just trying to do this simple thing, get the minutes I paid for. They kept telling me I can purchase another card, but I told them the way the pin number rubbed off.

I thought it was rather curious that I was just out of luck. It wasn't my fault, but I didn't get anywhere and I resigned from the job, because my youngest daughter was afraid of a guy in the neighborhood and I didn't have any more money to spend on the phone at that time. So after sacrificing 40% of the money I had, taking that job would be more of a hardship, so I resigned. I hate that I bought the phones and I hate the games they played with me. If they only knew my struggle, they might have tried to resolve the matter for real, but after all the time I spent with them, I am convinced that I was scammed. I'm glad people are complaining about the things they're pulling. I only wish I had read these complaints first. Something needs to be done, one way or the other. TracFone suck.

I was mailed a promo from Tracfone. I called to add minutes. I talked to one guy, repeated everything to him twice, then transferred me to another department. This guy did the same thing. I used 21 minutes on my phone, trying to add minutes. I think it's a scam! All you do is use minutes. It costs money to buy minutes! Exactly what kind of deals are they sending out?

I just tried to add sixty minutes to my seldom used cell. I have been on the line for 1 hour answering same questions, over and over. The same thing happened when I bought phone a year ago. They must have a form they read from. Please hold for three minutes.

I bought a Tracfone less than a month ago and last Monday, the 11th of October, I added some minutes to it unfortunately. I had rounds with the Customer Service. I did everything by the book to add the minutes online. I waited 24 hours and the minutes did not show on my phone, yet they showed up on my account online. I asked them what I can do to resolve this situation. They asked for my serial number, as well as the airtime pin code. They then asked for me to activate my phone which I was already talking to them on it.

The next day, they asked me to activate the code entry mode and had emailed me steps to go through and to see if the airtime showed up; still none yet. They came back and said that they have seen me added airtime on my account, and I said yes, I know that it showed up on my account but it still did not show up on my phone. I sent emails back and forth a few times and they asked me to send them information on the entry code and said that it should be a 9-digit number on an entry code it was a 10-digit. They said that I did not send them enough information. I said that I sent them exactly what they wanted, then they argued that I needed a landline to resolve the situation. I told them there is no land line of which I can use.

If I had a landline in the first place, I would not need a Tracfone. Still there was no response. I know that all they have to do is punch a few buttons to send the airtime information on the phone screen; they did it before when I first activated the phone. By the way, this phone card is for 120 minutes double to 240 for this particular phone. I only have approximately ten minutes showing with 80 service days.

This is the only source of communication I have with my doctors and a family member of mine. I am thinking about consumer cellular now.

This is an update to my complaint dated September 1, 2010. As of today October 14, 2010 I am still dealing with this issue and wish to update my previous complaint in order to advise other consumers what they may expect when purchasing products from TracFone. The following arre emails I sent and their response.

pack you sent me. You have not expressed concern for a dissatisfied customer nor have shown any actions toward righting this situation. I have patiently waited for you to refund $29.98 for your 120 minutes airtime card that I was unable to use. It has become obvious that: 1) you do not care about customer relations and 2) you do not intend to issue a refund for minutes that were unusable due to TracFone not supplying a workable phone. From my research of TracFone, I have found I am not alone and that this situation is a recurring problem for many consumers who have purchased your product and found it inoperable. If I do not receive a timely response from Tracfone, I will file a formal complaint with the Better Business Bureau and with our Attorney General."

1. I did not upgrade to a current new phone! Phone #1, referred by you as original phone, was declared defective by your representative who then told me TracFone would send a replacement phone, which is phone #2, referred by you as my current new phone.

2. Phone #2 aka my current new phone was never activated which I found did not work in my area from going to Walmart's internet site and using a tool they supply to their customers purchasing cell phones to determine if a certain phone will work in the area they live in! It is amazing that with selecting the LG290 phone aka Phone #2 aka my current new phone, entering my 5 digit zip code and pressing enter, I was able to determine that the LG290 phone aka Phone #2 aka my current new phone would not work in my area.

But apparently TracFone did not have this technical capability when they sent me Phone#2 aka my current new phone as a replacement phone(!) and again when customer service could not provide me with an answer as to why Phone #2 aka my current new phone could not be activated. Instead I was told it would take an hour, then 72 hours all the while knowing the phone would never have worked in my area!

This is blatant consumer fraud! And I am not impressed with your reply stating you will be using this issue as a coaching tool because your representatives read from a prepared script and get off the phone too often seeking advice when customers challenged their ridiculously incorrect responses.

3. Phone #1 aka original phone purchased at Walmart was returned to Walmart! Phone #2 aka my current new phone sent by TracFone was returned to TracFone!

4.I am fully aware that my purchased 120 minute airtime card was doubled due to the double airtime plan that came with phone #1 aka original phone along with 10 airtime minutes for a total of 250 minutes not 240. I am only requesting the original 120 minute airtime card applied to the phone #1 aka original phone I purchased be refunded for $29.98. There was only one 120 minute airtime card (why would I purchase a 2nd when I was unable to use the 1st one) and it was added to phone #1 aka original phone. The pin number is 193 171 019 603 109.

Your customer service center assured me the minutes would be transferred to phone #2 aka my current new phone. Phone #2 aka my current new phone was returned to TracFone on 9/19/2010 by USPS along with charger, battery, copies of my Walmart receipt showing my purchase of TracFone aka Phone #1 aka original phone and airtime card and also of my returning defective TracFone aka Phone #1 aka original phone, along with all correspondence with your company, a copy of the 120 minute airtime card (front and back) and a 2nd letter of complaint.

Now after stating this issue to you a third time, your offer of 60 minutes and 30 days is nothing more than a concealed effort on your part to extend the duration of my complaint in hopes I will grow tired of dealing with you and give up. You are very much aware that I do not have a TracFone and do not have service with you, so how do you propose I use your 60 minutes and 30 days?!

I am attaching once again all previous correspondence mailed to TracFone regarding my complaint. If I do not receive a satisfactory response due me in a timely manner then you leave me no other choice but to proceed with filing of formal complaints as previously stated."

I truly wish more consumers were aware of Consumer Affairs site so they could research a company before doing business with them or purchasing their products and services. With knowledge consumers will be empowered to put TracFone and others out of business.

I have three pages about this. Is there anywhere I can send them? This happened November 2009. I changed phones and they lost my 1,981 minutes. My phone number was changed and they lost my minutes between phone numbers and phones. It disappeared off one phone and never showed up on the new phone. I had to buy more minutes to use the new phone. It doesn't seem to be fair.

On 7/21/10, I purchased phone air time under Promo Code 92635 for Tracphone # ***. It was for one year of wireless service. The total amount of $106.99 for service of one year of 650 minutes was deducted from my checking account via my Visa card. My Tracphone has never been credited with these minutes; my screen reads the date of current expiration as 3/30/10 with 0.0 units of time. Representatives of Tracphone insist the minutes have been correctly credited and insist that is what shows on their screen for this phone. I cannot make calls nor can I receive them, yet I paid for a one year service until 7-20-11.

I'm trying 2 add my minutes and the nphone says the system is not available. This is going on since 8am ET today. It is now 7pm ET and I still have no minutes.

I have been using TracFone for a while, then I got a new phone, I call to activate the new phone with the same old number because the old number is on my resume and my children school record. I received the new phone on September 30th; try to active it on the phone with someone who can barely speak English. The result of that lengthy stressful conversation is that I need a new sims card.

The next day to my surprise there it is, happy, happy, and happy so I thought. I did not know that I would spend the next few days wanting to strangle one of them. Upon receiving the new sims card I immediately call to activated my phone, again someone who can barely speak English, I spent 3 stress hours then she said everything is fine in the next 72 hours my old number and my minutes will be transferred to my new phone. Great I will be patient.

Now it is well over 72hours. Now it is October 5, 2010, I called them again. The person I spoke to informed me that within the hour everything will be transferred to my new phone and she is sorry. Ok I am desperate, so I wait. My old phone is still active, my new one is not. Then my old phone is inactive on record yet I can still make calls, and my new one is active on record and yet nothing. By the way no phone number on the new phone either. About 11 am I call again it is now 1:24pm and I am still trying to resolve this problem.

At this point I don't know if I should cry or curse them out. Second choice is out of the question since I need my phone. They keep asking the same info again and again. Don't these people pay attention, a headache is starting. Every time this guy comes back from putting me on hold for the 20th time now, yes I am counting, he is asking me for the same info I just provide before he put me on hold. I have the flu, I should be resting, and instead I am been aggravated. Oh wait a message I have phone number.

Oh no, that my old number, he just got back. I told him about the message, I am been put on hold again. Will this end any time soon, I am about to pull my hair off. This company should go out of business. Customers should not be put through this ordeal. He is back, oh just to tell me that he going to put me on hold again. Nice.

I contacted customer service at TracFone. I had gotten online to buy airtime minutes and had put them on the wrong phone. I kept being asked the same questions over and over regarding my serial number. This process took an hour and the representative had to contact another department to help. This got extremely frustrating. My debit card had already been charged. I have used TracFone for many years, but I can see why people get frustrated with their customer service representatives. They do not speak English well and repeat over and over. They keep requesting more time to add information to their system. I had to update supervisor on other department, etc., kept being put on hold. It was very irritating. This is not how I want to spend my time. I worked in customer service for 30 years and never made a customer wait this long for a resolution. Something needs to be done about TracFone and their customer service.

Back in April I ordered some minutes for my TracFone as well as double minutes for life. I received the minutes and a message saying I had double minutes for life. Today when I bought new minutes, they were not doubled. When I called them the response was they have no record that I ordered double minutes for life and that was the end of the discussion. They would not budge nor acknowledge that there might be some problem on their end!

Since 1997-2008, I had bought dozens of TracFone prepaid wireless cell phones as gifts for family, friends and employees to keep in touch with each other. But I began to notice that when I would see my people, they invariably had a different phone from the ones I bought. After interrogating each one individually, I found that they each had problems adding minutes and keeping their activation and phone numbers. Out of concern for my feelings, each one was beyond reluctant to mention their problems with the phones.

I got about three of the phones together that wouldn't work. I phoned TracFone and spoke to the agents' rode the electronic phone coaster to no avail. The 120-minute phone cards I paid for would not activate my phone or the other phones I bought them for. I got nothing but the run-around from TracFone. TracFone does not honor their customers or their responsibilities as providers of prepaid services. I sent fax copies of my receipts online, copies of my receipts for solutions to my expended cash.

All went unanswered, unsatisfied, uncompensated. After all that frustration, I just put my remaining TracFones away and retired them all. TracFone Prepaid Wireless cell phones are a frustrating waste of money. TracFone Prepaid Wireless, Inc. doesn't care about anything but taking your cash money and then hiding behind a computerized phone maze of their own design to frustrate and discourage anyone whom they caught in their wireless web of prepaid deceit!

I was trying to add minutes/months of service to my TracFone and kept having problems with their website. When I finally got it done, nothing was registering on my phone. I called customer service only to be told I accidentally added double minutes, but not months of service. When I asked them to please cancel that transaction and add 3 months 60 minutes they said they couldn't.

I asked to speak to a supervisor because I could not understand the person talking to me (heavy accent). I was supposed to be transferred and I sat on the line and I could hear someone talking in the background to another caller. This person never picked up my call and I hung up frustrated. I then called back only to get another person hard to understand who said she'd check into seeing if they could fix my problem. She basically kept me on the line an hour supposedly checking with different departments when I finally said I couldn't stay on the line anymore.

She didn't hesitate to say this is almost finished or apologize at all. It felt to me like this was some game they are playing. I know it wouldn't be hard to cancel a transaction and instead I now have double minutes on a phone that I plan to cancel as soon as I can find one with better service. I plan to report this to the BBB and whoever else I can. Tracphone is ripping people off and shouldn't get away with it.

I had an old Tracfone (2 yrs old ) so I purchased another Tracfone to transfer my phone number and existing minutes. I contacted Tracfone to have the transfer made from my old phone to the new phone. After an attempt to do the transfer, Tracfone Tech Support informed me that the phone I had (old phone) wasn't compatible with the new phone I had purchased. Both the old phone and the new phone were Tracfones.

After the third day and the third attempt to activate my new Tracfone, I still don't have any phone service. Tracfone tech support is terrible. They have transferred my number and minutes from my old phone, cutting off the service that I had on that phone, while I am waiting on the activated phone to come in the mail. Why didn't Tracfone wait until I received the new phone before activating it? Tracfone tech support informed me that there wasn't anything they could do to get me phone service until I receive the new phone in the mail. This company has a serious tech support problem. I have 120 prepaid minutes on a Tracfone that has bee deactivated. Please contact Tracfone and see if you can help me with this situation. Thank you, William.

I had a safelink phone through Tracfone and it was misplaced in my house. I called to let them know, I couldn't find it and they said they it would be no problem to send another one. When I got the phone, there were no minutes on it and previously there had been 800 with a double minutes for life card. When I called, they told me sorry when I ordered a new phone I lost all my minutes as well as my double minutes for life card (Which they neglected to tell me before). They told me they would give me 10 minutes.The government already paid for those minutes how can they take them? I am disabled and unable to make important phone calls when I am out at appointments for rides and if some happens and I need to call someone I cant.

I have a TracFone and I keep getting texts that are untitled and taking .30 off of my minutes and it is an unknown text, it give the time, date and number at the bottom of the screen the number is (1111301000). This is costing me money for no reason.

I bought over 500 minutes, which was to last me for one year. This was March 2010. I made a few phone calls and everything was ok. About three weeks later I made another call and got a reordering saying I needed to use a credit card to make a call, I called customer service and without my permission they had given my phone number to someone else. They said my minutes had run out. I told them I still had seven months left on my minutes. I spent 30 minutes trying to explain it was Tracfones fault that I lost my phone number and minutes, which didn't do any good, so I lost 500 minutes and $109.74. I wouldn't advise anyone to do business with Tracfone.

I bought a double minute's card with my TracFone (at Rite Aide in Blue Hill, Maine) but cannot get double minutes when adding minutes. Even though I retained my card the response is an error code. I paid for double minutes for the life of the phone but have not had my minutes doubled. This morning I spent $20 for new battery before having my partner, who is good at this stuff, buy minutes using my phone & original "double minutes" card. The offer is a fraud; he was unable to get double minutes for me either.

I received a coupon from Tracfone, which would add 200 minutes to my phone, when I purchased/added a one year card. It encouraged me to add from my phone. I did both, but there was no option to add the promo code for the 200 minutes. I contacted Tracfone via their customer service form. To date, nearly a month later, they have not responded to the original or follow-up emails. I was going to switch to another provider, but went ahead and added a year based on their 200 bonus minute offer. This is fraud when they entice you to purchase and then won't follow through.

Today I purchased a new Tracfone. I had a existing Tracfone but my wife did not like it so I go a new one. Before I purchase I ask if I could transfer number and minutes, the answer way yes. Lewis the rep at Sams tried to transfer the number but because I did not have the old phone with me I was advised to take it home and call to transfer and activate the new one. Well I tried nut was told by Tiffany if that was her name that my phone had been deactivated and my number and minutes were lost, I tried to explain what had taken place earlier but that was too no avail.

She told me at least three times my minutes and number was lost. I asked to speak to a supervisor but was told they would tell me the same thing and there was not one available. I asked more than one but got the same answer, not available. I went back to Sams where the rep got on the phone and everything was taken care of. This cost me 2 hrs labor and about 40 miles of gas. Now I am not a happy camper.

I wanted to obtain a new phone with a new area code since I had moved from California to New Mexico. So I bought a new phone, called TracFone to activate and send service days and minutes from the old phone to the new phone. The first person said that he could only give me 330 minutes but he gave me 86 days instead of the 25 days remaining on my card. The next person I talked to said that it could be done. He gave me 1,225 minutes instead of the 925 I was owed.

Unfortunately, I was honest and said that he had given me too many minutes. After an hour plus on the phone, he managed to wipe off all the minutes and service days on both old and new phone. The third person said that I would get all that was owed to me within 72 hours. Since the second helper had managed to add and subtract 1,225 minutes in a flash, I thought this was ridiculous.

The next fellow said that nothing could be done beyond the 300 minutes which I did not have any more. More time on the phone trying to talk to a supervisor who seemed to think that I should get all I was due. I was told to give her an hour and minutes and service days would appear on my new phone. That came and went and the next person said give to it 24 hours. It was in the system and there was no reason for it not to appear on my new phone.

I have been trying to buy airtime since 7-30-10 which I always do over the internet. My credit card number needed to be changed and this started the nightmare. I have emailed 3 times and called 5 times. The response to the emails advised me to contact their customer service, which I did each time. The last time I called, I requested to speak to a supervisor. After 1 hour, I was told my problem would be resolved within 24-48 hours and to reactivate the phone on the internet. Guess what? Today is 8-17-10 and this situation is still not resolved. It is a waste of time to call them again and I have run out of patience spending an hour on hold each time. I like my TracFone but their customer service is terrible. I'm finding something else.

On 12/20/2009, I purchased a "Double Minutes for Life" contract for my phone which yielded me 840 minutes of airtime. In May 2010, my phone fell into some water and no longer worked. I purchased another Tracfone at Wal-Mart in Nashville, TN. My wife called Tracfone and explained that we needed to transfer the balance of my current minutes from the old phone number to the new phone that we just purchased. Everything was fine and the transfer worked. Since that time I had to purchase additional minutes for my phone. I purchased them at the same Wal-Mart on 08/07/2010. It was a 200-minute airtime card that extended my service an additional 90 days.

In addition, Tracfone sent out a promotional advertisement that if I purchased the 200-minute airtime card, Tracfone would give me an additional 50 bonus minutes. I took advantage of that promotion and figured that because I had the "Double Minutes for Life" program that I would see my minutes increase from the 200. I purchased to 400 minutes plus the additional 50 bonus minutes from the promo. To my amazement that did not happen. I only received the 200+ the 50 bonus minutes for a total of 250 additional minutes. I called 1-800-867-7183 and contacted a Tracfone representative. I explained the problems to Jeffery and through a series of questions, answers, and more questions and answers

He informed me that his supervisor said that because the contract was on the old phone and not on the replacement phone that the "Double Minutes for Life " contract wasn't any good. The only way for Tracfone to honor the "Double Minutes for Life" contract was if within the first 90 days of service from when I purchased that contract, that my phone broke and I called Tracfone and they sent me a new phone. When my wife called to transfer the minutes and same number to the new phone nobody explained that to her from Tracfone. So really "Double your Minutes for Life" means the life of the phone not your life or mine. Please note, it cost more money back on 12-20-2009 to purchase this program from Tracfone.

I wasn't satisfied with the answer I received from Jeffery and asked to speak to his supervisor. Jeffery refused the request by saying that the information he gave me was accurate and within the company's guidelines and therefore, there was no reason for him to transfer me. I then reminded him that because he was from another country and was representing an American based company that I, as an American, had the right to request and receive consultation with an American representative. Jeffery said that there wasn't anyone that he could transfer me to in the USA and the only supervisor available was the one he had already consulted with.

I was furious. I first explained that I was not directing any of my displeasure towards him as an individual, but that I was very dissatisfied with the whole situation. I told him that due to this current situation that both my wife and I would no longer continue service with Tracfone at the end of our purchased minutes. I also explained that the members of our family would be informed of what had transpired and that Tracfone might also loose my family members as customers in the future.

I had a TracFone that couldn't be use and had 168 minutes on it. I wanted to have them put on another Tracfone I had and was told they couldn't do it as it was over 60 days. It cost me money to put the minutes on and the phone can't be used. You are put on hold for up to an hour just to get someone to say they can't do anything about it. I think I have learned my lesson and will get another prepaid phone not TracFone.

I have been a customer for about 4 yrs. I am no longer a customer and do not plan to be one in the future. I purchased what was supposed to be a replacement phone to update the old phone from 4 yrs. ago. According to your website services, this phone should have worked as my old one did. It does not! It fails to give coverage in the areas that I need. This was not known until I spent a total of 1 hours on the phone with your amiable staff! I stated these issues, continuously, to the customer service representative which were to no avail.

I would like to be reimbursed for my time spent on the phone, time away from my children and the time I spent going to and from the store to purchase and then return the new phone. I expect to be paid a total of $25.00, $4.50 for gas and the remainder for my time. I was a customer and I am not any more. Your business will no longer be supported with my money.

Since this has happened. I purchased a Verizon phone, came home and activated it, without any customer service help and was using it within 15 minutes!

I purchased a new phone on June 21, 2010 and tried to have it activated with my old Tracfone number. On June 21, they told me my phone will be active with transferred number in one hour after phone conversation/activation. At that time, they had transferred my minutes from my old phone to my new phone. To date, if I try to make a phone call, I get a message saying if this is an emergency please hang up and dial 911, your Tracfone has not been activated.

When making calls to the phone, it goes immediately to voice mail. They have sent me two new SIM cards and the problem still remains. I have been calling practically every day. I spend hours on the phone during the day and then go home at night and spend hours more on the phone, to no avail. The thing is I have 1,000 minutes left on the phone and need to either get the phone working or my money back.

I have been on the phone practically every day with their customer care. Every one gives me a different story. My phone still doesn't work even with this second SIM card that they have sent. I spend hours upon hours on the phone with them. I keep getting instructions to call back again in 24 hours. When I call and give either my serial number or case or ticket number, the customer service representative doesn't see any information on any of my previous transactions.

I purchased this phone on June 21 2010. They have ported my number like 3 times now. I need my phone to work. Can some one tell me what's really going on?

Every complaint listed that brought me here I experienced with Tracfone: missing minutes, phone put to inactive for no reason, double charges everywhere, them sending me unwanted txt advertisements and charging, send email charge, it fails & resends charge, email never gets sent, lit on and on. I refused to give Tracfone another penny. Have to find a new phone service, so must be contacted by email. And I want to talk to a lawyer. Seems as gov is not taking any action & Tracfone just keeps on keeping on.

I got a tracfone as a gift on July 23rd 2010 with double minutes and 120 minute card. I also had a promo code for 20 minutes with 120. So in total, I activated card and had 280 minutes with 150 days of service as of 7:00pm last night. I used 3.5 minutes before going to bed, leaving me with 276.5 minutes left when I plugged it in to the charger. When I woke up, I had zero minutes but still 149 days left of service. Where in the world did my 276.5 minutes go while I was sleeping?

So, being a Saturday, of course their customer service line couldn't handle any more calls at the moment and that I should try back later the first three times I called within about three hours. Then I finally get through (after being on hold for 45 minutes) and the guy has too thick of an accent for me to even understand what he's saying. Then he gets frustrated with me asking him to repeat everything and hangs up. So I go through 3-4 more times of "sorry all our operators are busy," then finally get through again six hours after originally trying to get this resolved.

This person was unable to help me too, saying "sorry the validation claims department isn't open on the weekends, call back Monday." I say, "you mean a customer service department for a multi-billion dollar company has no validation department on the weekends? You've got to be kidding me!" I asked to talk to a supervisor and the supervisor tells me all the same ** that the first guy did and again in broken english as well. He did offer me ten whole minutes to compensate me for my troubles. Wow, ten whole minutes for the whole weekend!

This is just horrible customer service and I'm really sick and tired of companies being able to get away with this ** while raking in billions. They know people who use pay as you go sometimes use these phones as their only lifeline to opportunities yet they simply do not care! I'm not putting up with this and at this point, even if I do get my minutes back, I will use them and throw the phone into the pacific ocean and take my losses. Everyone I know will be hearing about this and I will never recommend this company or phone service to anyone, in fact I'll be sure to tell them how much they don't care about their customers.

I am expecting numerous job calls about employment I have interviewed for recently, and I shut my old phone off from a previous residence and gave everyone I knew my new number already.

On July 12, I phoned Tracfone to transfer 167 minutes from a relative's no-longer-used Tracfone (which was set to expire in 5 days) to my Tracfone. I had done this previously with relative ease. (I could not determine that the Tracfone Web site is equipped to handle such a transaction. ) Initially, the rep I spoke with was unable to complete the transaction (kept having "a computer problem"), the minutes were removed from one phone and it was deactivated, but the minutes were not added to mine. The rep suggested that I wait about an hour and check my phone, stating that the minutes should appear in the time, if not, she said I should call back and that the information from our conversation would be in the system and available to whomever I spoke with.

After 1 1/2 hours, I checked and still did not have the 167 minutes (my phone already had 91 minutes on it). I called Tracfone again and explained the situation to the rep. While I was speaking, 170 minutes suddenly appeared on the other phone (the one that had been deactivated), with an expiration of 158 days. The rep said apparently the transaction had been reversed and that it could not be changed without my phone being deactivated. I carefully explained to her what I wanted (the original transaction), and she repeatedly gave me the same information even though I was asking a different question. When she said she'd talk to a supervisor, I politely but firmly said I wanted to speak to a supervisor myself. After a couple minutes, I was connected to a supervisor, who listened to my explanation.

Two hours later, what I came away with was the phone with the 170 minutes was deactivated and I was told a new SIM card would be sent to me for my phone, at which time I would be able to add the 167 minutes. I don't understand why this transaction was so complicated; even if the first transfer was made incorrectly, it seems that a correction should be fairly simple. Although I shouldn't anticipate a problem, I have little faith that the transaction will go smoothly when the SIM card arrives.

I've had a Tracfone for a few years and got one for my elderly relative. This is my first real problem, but it is a significant one. I also get weary of hearing reps repeatedly thanking me profusely (scripted, not sincere) and with some language barriers. Reps should be trained to speak without scripts and to ensure they understand customers.

I purchased new phones for my wife and myself from TracFone so we could transfer our existing service. I was on the phone 1-1/2 hours to transfer minutes and time from my old phone to the new phone, when I was told it may take up 72 to transfer. A day later, my wife did the transfer and hers was completed in 8 hours. I had no service at the end of 72 hours but I waited until almost 90 hours before calling in to ask for an update. I was informed that it would take 24 hours more. 24 hours passed and no phone service; I contacted customer service and they said the "higher" department said it would take 24 to 48 hours more. I still don't have a phone.

I bought new TracFones for myself and my son to replace older TracFones. Identical old phones, identical new phones. His phone transferred over without a hitch. Mine had to get a new SIM card so they could transfer the old phone umber to the new phone. I put in SIM card on 7/8/2010. I called Tracfone as directed in the instructions and the number that came up after they got done was not even close. I called back and spent over two hours on phone with them only for them to tell me my number could not be transferred because it was a T-Mobile number. I've never used T-Mobile.

So I asked them to reactivate my old phone so I could use my old number on that and transfer remaining minutes back to old phone. They said the department that moves minutes was closed and that I should call back in the day time. They said they can't move my phone number when they claim in their advertising that's a big point: "Keep your old phone number." Right now, I don't know if my old phone will still have old number. I lost my evening on the phone with these people. This is heavy mental frustration.

I received an email from TracFone stating that for being a loyal customer I was being offered a 'free' patriotic ring tone for the 4th of July. I received this email on June 29th. On June 30th, I ordered the free patriotic ring tone 'God Bless America' by Lee Greenwood. I got charged 23 minutes for the ring tone. I called and complained to TracFone and spent 45 minutes on the phone. They stated that I ordered the ring tone too soon (June 30th) and then they stated that I should have ordered it on the 4th of July, and then they stated that I did not click on the 'Free' one, the national anthem. They then told me that since I received the clicked on ring tone that they could not return my minutes. I lost 23 minutes of my service.

Purchased a prepaid phone that came with 20 free minutes. Made a total of 8.35 minutes of calls and somehow lost the other 12 minutes. I called support and they claimed they had no record of losing minutes. The rep, now this is where it gets good, said someone took my phone made calls and somehow erased them, when I asked if they could erase the minutes as well she said they could not and nothing I can do. I asked for a supervisor she said I will be told the same thing. She then put me on hold for 10 minutes before a super finally picked up the phone. Seems to me they drain the minutes in hopes you spend money to buy more minutes. People watch out they are a scam you would be better off going with a major carrier than these scam artists.

I called to add minutes to my phone and when Tracfone was finished I had no service and lost my phone number. I have been on the phone with them daily since June 8 through today June 14th. I have spoken with "managers" and other professionals that make me hate anyone with an accent. All have promised and none have followed through. This has to be the worst customer service anywhere.

I have been using Tracfone for over three years. I have never had a problem with the phones (I've upgraded several times to newer phones) nor any problems with the service. I have transferred my phone number to the newer models and had no problem transferring minutes that were unused.

I signed up for TracFone back in Dec. 2009 because I didn't really use many min. per month and it was the cheapest plan I could find. My neighbor even said it was great. I was WRONG. First, I had to port my old cell phone number to my current TracFone phone; it took 3 days to port the number. I didn't have a cell phone for 3 days. The representatives kept saying sorry for the inconvenience. I must have called TracFone 2-3 per month. Finally, I got the problem fixed. There were issues in between that I can't recall. The last straw was today (6/8/2010) I was on the phone for 2 hours and got disconnected twice. What happened was TracFone could not get my 100 min. to my phone so they sent me a "replacement" phone but I received a reconditioned phone. I called them and said this is not a new phone; I purchased a new phone from them but they gave me a reconditioned phone. I sent it back. I had an issue with the SIM card saying it was, "unregistered". I called I must have spent 45 min. on the phone. Whenever I called customer service they kept telling me to punch in these numbers.

Tonight I was transferred to 5 people and my issue was not resolved. The issue was since they sent me the "replacement" phone they took me off my monthly plan and only had 46 min. when I should have had 246 min. The customer service is horrible and I voiced my frustrations with the final 2 people and they didn't seem to be listening to me. Even when I asked for a supervisor; she couldn't solve the problem. Finally, I found someone that pin pointed the problem but at the very end of the solution we were disconnected. I called and the rep. wanted me to do all of the things all the other reps. said to do. DO NOT use this service. I listened to my neighbor thinking I was going to me okay; I read reviews before I signed up but ignored them since my neighbor said they were good. PLEASE don't sign up with these people; there is a language barrier big time. I signed up for Sprint's Plan 29.99 for 200 min.(20 cents per text) but the min. can't be carried over like TracFone. It's a contract plan for 2 years. I know it is more than the 10.00 I paid for 100 min. but it is not worth the frustration. They even charged my AMEX for the month of May and I disputed the charge since I never received my min.

tracfone is retaliating my complaints by not sending me the free 68 minutes I am entitled to so they can force me to purchase airtime from them. ASSURANCE WIRELESS is now offering a FREE cellular phone and 200 FREE minutes per month to low-income clients. Not available in all states yet, but check it out on-line and kiss Tracfone bye.

On 5\30\2010 at approximately 10:30 am my boyfriend attempted to call Tracfone because when we bought the 120 minute airtime card and scratched off the silver stuff for the pin number the entire thing came off and the pin was not legible. Mary said that she could tell the card was acctivated but said that there was nothing they would do to solve our problem. When I asked for a supervisor I was told her name was Pearl but that she would not be getting her on the phone because Tracfone does not assist their customers that way and they already had our money so if we want to use the phone we would have to buy another card. Basically that it is not her problem. This is a terrible way to run a business especially after my boyfriend was continiously put on hold for extended periods of time.

tracfone customers are to get a free cellular phone and 68 free monthly minutes. Trcfone does not send the minutes to force you to purchase airtime from them. Don't bother calling them, you won't get anywhere. Instead file your complaint with the Federal Communication Commission (which began the program), the Federal Trade Commission, your Attorney General, your US Senator, your local TV stations. The more publicity, the faster Tracfone will stop this practice.

I have 2 tracfones on 04/28 I had to add minutes and the handset failed to so I call the number found on the box for tracfone. the guy said he added the minutes only to find the phone out of service the following day. I called the CS number again only to be told that I needed to reactivate my second phone by purchasing another 60 minute card. I said I just did that and you turned my phone off.

I called again to hear a repeat of the same thing.. and again to hear the same message you must purchase another 60 minute card to activate the phone.I emailed CS and was told to call CS and given the same number i had been calling all along getting no where the 4th call. Finally I informed the representative that this is not satisfactory customer service and anyone would consider this theft for me purchase a card and then to give them my information which was supposed to give me service and I was given nothing in return. I ecplained that I had the original reciept and date the cards were purchased and would be happy to fax a copy to anyone to prove we purchased 2 cards one for each phone and why would we allow the one with the most minutes to expire?

I demanded the address for their corporate office.I said they would hear about this and I would also be contacting the BBB if I did not have either a full refund of money spent on minutes which at the time they deactivated the phone we had 540 minutes accumulated. I had previously the night before researched a corporate phone number for tracfone and proceeded one more time to call and speak with someone and seek resolution to my deactivated phone as we need them for health reasons and the week befire my mother had fallen and could not use the phone to call for help. NOT ACCEPTABLE. I spoke with a lady who was very well versed in English she heard my concern and listened to the issue from start to finish and repeated the primary issues so we were both clear as to what needed to be resolved. she told me she would have to contact tech support and once she did she would return a call within the hour and have a resolution to reactivate my phone. she returned the call about 30 minutes later added 120 minutes on top of my 540 minutes that had been there and it reflected I now had 3 more months left til it expired.

I have done further researched tracfone and understand that they have outsourced their CS department to India and since English is not their primary language it is causing them friction in the manner that calls are being handled. IF you have an unresolved issue do not bother with the CS number on the package call the corporate number and get to the root of the issue before it gets too far out of hand. ou will waste time and become totally frustrated with any other method of resolution the corporate office was super in handling the issue and did not waste me time to get me further upset the whole ordeal was resolved within an hour.. something that got absolutely nowhere over 3 weeks via the standard method of CS that is offered.. Has my sister not explained to me what happens in a customer support center for prepaid cell phones I would have been out the money the time and the phones.. but a small bit of insight and the right call found a perfectly happy resolution to a simple issue.

I had a TracFone issued to me in September for a low income situation. I have had the minutes added properly one time since receiving the phone. I am supposed to get 70 minutes a month free of charge within the first three days of the month. From November till February no minutes were added! In the middle of February I finally got the minutes and then like clockwork in March no minutes again. And again in April. When I emailed them in April they said they couldn't do anything about the missing March minutes! And every single month it is the same thing. I try to add the minutes through the phone by using their 3-digit code and it never works. I get "system unavailable, please try again later".

Then I go to their website and put in a complaint. When they eventually contact me they have me put a series of codes into the phone and hope that it works. Now this is a system that is contracted by the government to supply low income households a cell phone. I think they should lose the contract from the poor service they provide. I have missed calls about jobs and business opportunities. We are talking about 50K plus a year first year opportunities, which right now is kind of important seeing that I am unemployed. I can't afford to get another phone right now; otherwise, I would.

First off, I have used TracFone for years with no before problems that were not resolved. On 04-22-2010, I bought a TracFone airtime card from CVS drugstore. I used my phone's prepaid add airtime button on my phone to put in the time. After it took my number, it said did I have a promo code (it was for 60 minutes) also? Yes, I did. I put it in also. It took the number plus the code, but I received only my pin card minutes and not the promo minutes. A text message came in to me followed by the transaction afterwards. It says, "please contact our customer care center to complete this transaction". I take care of an elderly 97-year old man. I work 97 hours straight, sometimes more. I was heading home to sleep. I lost that card so I never collected on those minutes. I figured I lost the card so I couldn't complain about those minutes.

Then on 04-29-2010, I bought another card for 120 minutes (I get double minutes on every card I buy. It was a special deal to buy the phone, airtime phone card #**) from the same place, CVS drugstore Hwy 80 West, Selma, Alabama. At 11:07AM, I went to my add airtime button on my phone like I always do. I punched in the number then it said "do you have a promo number?". I said yes, it asked for it. Promo #**. I received a message that I was credited my airtime minutes but not my promo minutes. Then I received a text message from TracFone saying, "please contact our customer care center to complete this transaction". I was running errands at that time so I couldn't call at that minute because TracFone always asks to call them from a landline phone in case they give us codes to enter. I use only the TracFone as my phone. So I had to go to my mother to call TracFone. It was about 3:30PM when I called.

They said I had been credited those promo minutes, I was not. I have the text confirming the whole thing. They have some type of computer problem happening because those promo minutes were not credited to my phone. I've never had to call about not getting my promo minutes before this. But first, I did go by the library. While I was there, I put in a complaint on their computer site. From now on, I will call them in person on the phone to put my minutes and promo codes on my phone so a live agent will see the transaction. I am still not happy that I lost these minutes. I spend a lot of money with this company. I buy a lot of $29.00 and $39.99 cards (or I did anyway).

I am going to check out the other prepaid phones since my service means nothing to them. I know a lot of other people are having the same problem. All I can say is don't program it in from your phone anymore. Call and give it to a real person. Their computers are not working correctly.

I purchased my first TracFone in July 2008 and lost it in April 2009. I bought a new phone and replaced it with a new phone. I had 200 minutes on my lost cell phone which TracFone said they could not replace because I did not have a sim number. They offered me 100 minutes on my cell phone. Okay Lesson learned, know your sim number. Unfortunately 6-7 months later in December 2009, I lost my cell phone again, this time with over 600 minutes on it. At the same time, I found my lost phone from April. I called TracFone customer service and explained the situation. I gave them the sim number for both phones.

They said they only had the one sim number which was my original phone, and when I gave them the sim number of my lost phone from the sales receipt, they said they had no record of this sim number, and they could give me any refund of minutes. I spoke with three people, going higher up the chain each time, for almost two hours to no avail. They insisted they had no sim number for the second phone, even though I was reading it from the sales receipt. However, they did have a record of me purchasing a 400-minute card in September. Because I believe they were stealing minutes, which is more than $100.00. I could not, in good conscience, do business with a company that stole from me, and got a contract with T-Mobile. Needless to say, my TracFone contract has expired.

A few days ago I found my lost TracFone with 607 minutes on it under my car seat. Nothing against T-Mobile, but TracFone has better coverage. I want to contact TracFone to restore my contract with the minutes, but I cannot bear the thought of talking to customer services for hours and arguing with them. That was truly one of the worst experiences I have ever had. I have lost 607 minutes or over, $100, and for two hours, I experienced living in ** and greed won out. I am a strong believer in the free market, but now understand why some people hate capitalists.

I have had it with Tracfone. I have used the service for about 3 years. For the past year, every time I try to add airtime, it is a total hassle. Their automated system doesn't work correctly and if you want to E-mail them, the form doesn't drop down correctly either, so you can't complain to them. I always have to wait for a convenient Eastern Standard Time to call a "real person". This wastes a total of about an hour of my time. Fortunately I live in California and the state Public Utilities Commission can be reached.

I purchased a TracFone for my son to use for emergencies in summer of 2009. I activated the account, paid for additional minutes. Service days did not expire and I added additional minutes in November. Minutes became low received a 30 minute phone card from a drug store added time in December. Minutes showed low. Not sure why. January 2010 I purchased through their website 60 minute 90 day service day offer. Today, April 9th, 2010 I noticed the phone shows 141 minutes no service days. This makes no sense. Because I had 90days from July, 90 days added in November, 30 days of service added with the 30min card in December and then 90days added with an offer for minutes in January 2010. No service days are shown.

I called TracFone at 5:30pm. After 4 people telling me they could help, they have not. They said I can purchase more airtime for my phone to have service days. I said no because I should have service days already available. After stating all the same things over and over I keep getting transferred to so I called supervisors. It is now 7:13pm. I am on hold waiting for a manager. Now Journey answers he said he is a floor area supervisor. I restate everything all over again to him. This is the most insane call I have ever been on.

It is now 7:28pm I am on hold again. Now he comes back saying that the December card minutes does not show and has to put me on hold to verify what was done on the phone. Keep in mind each person said the same exact thing. They needed to verify the minutes and transactions on the account. This is a sick under handed game to get the consumer to be so frustrated that they don't care and give up or worse buy more minutes that have less service days. This makes no sense I have 141mins but no service days. TracFone is a rip off.

I am filing complaint after complaint until I get my minutes credited. I have a phone that I cannot use at all. Now it is 7:40pm. I have been holding with no help. I have filed a complaint with their main website and I will be mailing their main corporate officials as soon as possible. This is a warning to all consumers beware of TracFone!

I purchased a 25-minute TracFone card for $5. When I entered the PIN, I didn't receive the 25 minutes. After trying on the internet to resolve this, they sent me codes to enter. But I just kept getting back "Invalid Codes." I only had 7.9 minutes left. They sent me text messages on how to get my minutes, but that didn't work but they did deduct 1/2 minute for me reading the text they sent.

I then called the 800 number on the card, and as I was listening to the computer message, I got a low-minute warning. They actually were deducting time from me for calling them to get my minutes!

I had to hang up with only 2.9 minutes left and still listening to a computer, they have since sent text messages, even though I have told them to stop calling or sending anything to that number. I did read the last one the other day, because I thought they were finally going to release my minutes. It was just a repeat of previous text messages. So now, I am down to 2.2 minutes.

I am on disability, and through a government program, I got the phone for free and I do get 70 minutes a month, which I use only for doctor appointments, and I need it when I drive in case I break down. I cannot walk more than a hundred feet, and that is with a cane. So I could not go out on my birthday, which was the day I bought the minutes. It was my birthday present to my self. I live check to disability check. I had a good job back in 2003 when I got MRSA during spinal surgery. I have long gone through all my savings, so I can't afford to spend money, trying to recoup the minutes or $5 I spent.

TracFone called me the other day, even though I told her this was costing me 20 cents a minute on my roommates phone. She continued to tell me useless stuff. I told her to get to the point, and she said she needed the serial number of my phone. I told her I was disabled and wasn't able to remove the battery cover on the phone to get to it and I would have to wait for my roommate to get home.

He did get the serial number for me, and I emailed them the serial numbers 36 hours ago and haven't heard anything from them. And I don't expect they will bother to call.

How the government gave them the contract to help disabled people is beyond me. They are a bunch of thieves as far as I am concerned, charging you money to call them when you are trying to basically collect a debt from them. They owe me 25 minutes from the card, and as far as I am concerned, another five minutes they took from me for contacting them about the minutes they owed me. If there is a class action lawyer out there, I would think this would be a possible class action case.

When the time came to purchase minutes for my TracFone, I used my Discover card to buy minutes online. I never received them. After complaining to no avail, I purchased a card and entered the proper numbers, but still no service. Finally, after many complaints, I received minutes for the card. In effect, I paid twice for the same minutes. Today, my service was terminated even though IK have over 200 minutes left. I am unable to get the refund. This is the second complaint I have filed with your organization. Please help.

I have 2 Tracfones here that I still have minutes to but I am unable to the one that has the number ** 2559 has over 198 minutes left on it and the other one has over 34 minutes on it as well and that one is ** 1919. I just want to know why I can't use them if they already have paid minutes put on them then why am I able to use the phones to finish them out? I have been trying over a month to use up the minutes on them both. And I would like to know why?

I can not use up the minutes on both Tracfones, the one with the number ** that has over 198 minutes to it and the other has 34 minutes to it and that one is **. I just want to use them up. Okay, thank you!

I bought a phone Oct 19,2009. I tried to add minutes, but couldn't. I had to call for them to add minutes and went through a long process. Next time to add minutes, I couldn't. I called again and had to go through long process again. I did this every time to add minutes. Since day one, I got phone calls from companies all over US. I complained about this. Never did Tracfone want to exchange or replace phone (knew there was a problem). Turns out, Tracfone sells refurbished phones. Information from old service was never cleared. So, Tracfone was never registered under my name even when i "supposedly" registered it when i bought it (Tracfone can't change information). So after 3 months, or after the warranty, Tracfone supposedly disconnects phone.

Well, I was still able to use it but kept having to call in for minutes to be added. Supposedly, they even sent me a new phone. It went to old registered user, who Tracfone had listed, because I never got the phone even though they kept saying I did. They even told me that they could see that my minutes had been transferred to another phone. Keep in mind, I am still using phone. After 5 months, I have had enough with Tracfone ! After numerous calls and e-mails since day one, they disconnected my phone. Now, they won't give me a refund after I faxed them a copy of the receipt that has the serial number of phone on the receipt.

I have also lost the minutes that were on the phone. And now, all of a sudden, they can replace the phone, that I asked them to do 3 months ago when still under warranty. I told them to send me the ** phone. It is the least I can get out of them. I have a sledge hammer waiting to smash the junk when it shows up because I will never use or trust Tracfone again ! Has anyone ever contacted Tracfone and talked to someone you can actually understand? Spread the word to never use or deal with Tracfone ever!

My wife bought 400 minutes at $100.00. When her added minutes were added, the available minutes totaled 662.9. We called to confirm the additional minutes were added. We were told that they were. Problem: We had approximately 550+ minutes before the new minutes were purchased. Adding the 400 minutes would naturally bring the new total to more than 950 minutes. The service rep checked with auditing, and was told by using their tools the 662.9 was correct. We know this to be untrue. I don't understand what tools they use in auditing, but I feel they need to verify their results.

I was told that I could use TracFone via the Executive Escalation Dept. But I do not find an appropriate way to do that. I request they complete a thorough audit, and make correction. Right now the fact is that we paid $100.00 for 400 minutes and lost 300 somehow.Your assistance is gratefully requested.

Same story I've been reading from others. I bought a new TracFone, have spent at least two hours on phone trying to get my number and minutes transferred to new phone. Operators are polite but kept saying, "I am trying to find my supervisor." Phone works but can't receive any calls because # isn't transferred.

I bought a new phone. Tried switching my minutes and time from the old phone to the new one. I have at least 3 hours of my time talking to people that don't use English except for their Job. I have to repeat the same information over and over with no results. My phone finally worked. I thought the nightmare was over then they disconnected it but won't tell me why that department is closed until tomorrow. Why this company has went backwards is frustrating to me. I have had a tracfone for 7 years or so and always thought they were alright. Not anymore. I am going to hopefully use out the rest of my minutes and switch to a monthly plan. Life is too short for this frustration.

I tried to switch my number and minutes to an upgraded phone. Simple? Think the company would appreciate the upgrade? Not! TracFone took the time and minutes that I had paid for and transferred them to a new sim card that I needed. The CS had assured me that I would be able to use the phone until the new sim arrived (turn it off, turn it on, the minutes will be there within the hour). Right, lie! I have been without a phone for a week and was told when I called to inquire that my sim request was cancelled!

Okay, this is my only phone and I'm scheduled for surgery. Had I known this would have been such an ordeal, I would have just waited a couple of weeks to do this while I had the luxury of waiting. So now, neither the doctor nor the hospital is able to reach me. I must impose on friends to use their phones/long distance charges or minutes as I cannot reach anyone during unlimited time frames. Considering trying TracFone? Run very fast, do not walk to the next option within your means.

Trac Fone simply gobbled up my 600 minutes one night for no apparent reason .and I have tried to resolve the issue on line. Where I am referred to their customer service. I have spent 6 hours on the phone this week trying to resolve the issue. On 2 occasions, I was informed there would be a 15 minute wait to talk to a representative and I waited 45 minutes and finally got a "High call volume... Please call back... Then a hang up recording."

Finally today I got someone, Julio, his English is not functional and I asked to speak to a supervisor. He told me to hold on a minute, which I did for 30 minutes before I was hung up on. Upon calling back, I waited 35 minutes, and couldn't reach anyone, aside from the recording. It appears my plight with Trac Fone is echoed by many other customers, as I discovered on this Trac Fone website. I would like to get my minutes back, but I assume with these people, I am ** out of luck. How are they able to get by with this on such a broad scale?

First off, I've been a Tracfone customer for years and have had numerous Tracfones and have never had an issue ever with adding minutes to my phone or activating a phone. I recently bought a new Tracfone, and had problems with it right out of the package. The phone wouldn't activate, so I had to call customer service. It took numerous calls and hours on the phone and the phone still wouldn't activate. I sent an email to them and got an answer within 48 hours telling me how to activate the phone. It worked.

Fast forward to 2 weeks later, I bought a 120 minute card and put the pin from the card in to add minutes and no minutes were added to my phone, I had to call the 800 #, spend hours on the phone to get my minutes added to my phone. Now, 3 months later I buy a 120 minute card, go to the phone to add the pin to redeem my minutes. I get a message to call the 800#, again. So I do and spend hours on the phone only to be told to wait 15 minutes and the minutes would be added to my phone.

3 hours later, no minutes. I call the 800# and spend hours on the phone only to be told that the minutes would be added to my phone, in 15 minutes. 24 hours later, I'm out $32 and I still don't have my minutes on my phone. Lost money, aggravated and ready to break stuff, generally seriously P.O., this had been a nightmare since the day I bought the phone. Terribly frustrated.

I had a Nokia phone from TracFone that has worked fine for many years. In an attempt to add minutes, I followed directions on their website and said instructions caused my phone to break. I reluctantly bought a new phone (LG220) and attempted to transfer my minutes and double minutes card. I have no idea if the correct minutes were transferred because my old phone doesn't work. I have spent over three hours talking to customer service reps and only get "canned" responses. If you look at their ad, it plainly says double minutes for life. Who would have thought that it was the life of the phone and not of the account?

Here is what I sent on the "issue" page of TracFone's website this morning:

I purchased a C139 phone, double minutes for life, one year 400 minutes. All okay. My daughter gave me her old W370 phone when she upgraded her TracFone. I called TracFone to see about swapping my account to that phone. I specifically asked at least three times if the double minutes for life could be transferred to the W370. I was assured it would be transferred, that was last year. Today, I purchased another one year 400 minutes package. It included 250 bonus minutes. I expected to see a total of 1050 minutes (400x2 + 250). All I got was 650 minutes, so I called TracFone. I was told by John, supervisor #**, that the double minutes would not transfer! That is the exact opposite of what I was told last year!

I then asked to transfer the account back to my old phone and put my latest purchase on that phone so I would get the double minutes, and abandon my W370. He said it would have the double minutes added, but later said I would only get 400+250. This exchange lasted so long that my cordless landline phone's battery finally died. When I called back and waited through the cue line, I was told I could not talk to John. I was connected to some woman who sounded like her mouth was full of cotton balls. I couldn't understand anything she said except to say I wouldn't get any double minutes. Their company hosed me with wrong information last year and I didn't find out the double minutes would not be transferred until after I purchased another year of service.

I feel very much mistreated by the company. I have paid for services promised (double minutes for life) but not delivered. A simple adjustment on their part will restore what was promised to me. To make it right, they should transfer the double minutes for life to my W370 or at the very least, my latest purchase should be given double minutes plus 250 bonus minutes on my old phone. Old phone is a C139, IMEI **. W370 phone IMEI is **. I am very disappointed in the shoddy treatment by the company's policies and I am hoping for a proper resolution of this without having to go further.

This is a follow up on my complaint filed with you on or about 2/16/10. Since that time, I have received numerous emails from Tracfone reps which make no sense. They keep repeating the same idiotic statements over and over which leads me to believe that they either didn't read my complaint or they read it and don't comprehend the English language. I also received one call from a Tracfone rep and he admitted to me that the email I received from Tracfone with my promo code was 'an error on Tracfone's part' but they wouldn't correct it because I had made the decision to purchase less time than was quoted in the email.

I tried to explain to this person that the reason why I chose to purchase less time was because I was angry about that 'erroneous' promo code. Anyway, I'm disgusted with them and since I only have this cell phone for emergencies and once again this morning received another dumb email from Tracfone which put me over the top with them. I have decided to let the 511 units remaining on my Tracfone expire next month and I will purchase a prepaid cell from another company. My money is just as good at another company and apparently, Tracfone has so much. They don't need mine. I am going to lose the cost of the 511 units that I paid for by dropping the service.

I have had the family value plan for 5 months and have had to spend 1-2 hours on the phone with customer service inputting stupid codes to receive the minutes I'm due every single month, though they seem to do great at charging my credit card right on schedule. I lose 2 hours of my life and several days of lost phone minutes.

I purchased my first Tracfone for my son 2 years ago, he was 10. I purchased it so he could call me when his practices were over, etc. So we upgraded this Aug to a nice little slider. Fabulous, right? He used the phone without a hassle until in January, the screen went black (after he put 3 60 minute double minute cards on it to equal 360 minutes total). I assume he miss used it right. So I made him earn the money for a new one.

Today, we purchased the new one and we went to call Tracfone to transfer minutes and phone number to the new phone. This is where it all began. I was told that there were only 54 minutes left on his phone. Any one with a 13 yr old knows that they only text and without a screen you cannot text. Where did my minutes go? Finally, after 1.5 hrs on hold and 3 different customer service reps, I get told no more minutes will be added, only the 54 and that I should just trust them that this is correct information. I am at this point **** off. I asked the man what country he is in because in America, the customer is first and is always right. He tells me he is from Columbia, South America.

I asked him for a phone number that will allow me to speak with an American located in America. He then tells me I have been warned and if I continue to use "vulgar" language, he will disconnect our call. I then asked what vulgar language. He said I knew what I said and to stop. Now, please note, I am **** but have yet to raise my voice or curse in any way to anyone. He then asked if he could help me with anything else. I said, "Yes, please transfer my remaining 54 minutes to my new phone. He then had the ** to tell me he would not do that. I explained that those were my minutes and that to hold them is theft. He then hung up on me!

We called them twice because we were having problem. We were on the phone with them for one hour. We were promise some free minutes for our trouble, but never received them so we called back. After being on the phone for an hour, which most of the time was on hold, the person came back on and I asked her how much long would it be. She said not much longer. Then in no time until she hung up on me. The ones who answered the call didn't speak English very good so it was really hard to understand, but if you ask for one, you can understand you might get one and you might not. If you ask for a supervisor, you get put on hold for a while but you hear them laughing and talking. Then you never get a supervisor, you get hung up on.

I tried to purchase 400 minutes and 365 days service for $99.99 plus an additional 365 days service for $49.99 online. I was advised that the purchase could not be completed and the credit card was not accepted. I received and e-mail reply to contact the credit card department. I was kept on hold for 100 minutes or more but I never did talk to a representative. The longest I was on hold was 38 minutes, one 21 minutes and several shorter ones.

I went online to try to purchase the 400 minutes + 365 days service for $99.99 but the bonus year for $49.99 was no longer available. I completed the purchase details on automated system giving all the information and I was then referred to a service representative. I was with her for an additional 30+ minutes with a sound that was terrible. She requested all the same information. She said that her system was not working properly and finally said that the order was declined. I gave her another credit card and it was declined. She said that she was transferring me to her supervisor. I waited over 15 minutes and then I was transferred to an automated system advising me how to order on the internet. I hung up in frustration.

I have had Tracfone and the same phone number since July 2007. I currently needed to add time to my phone before my current minutes expired on 2-18-10. If I do not add minutes in time, I will lose the minutes I still have. I called them many times today starting early afternoon to add minutes and also tried to add them on the computer. They claimed they were very busy and call back later, which I did for hours. All I got after giving all the information they required was the message that they were busy and call back. I have tried for about 6 hours calling frequently and being cut off with the same message.

I still have 134 minutes which I do not intend to lose. My husband also tried to add minutes and he was double charged. They claim they do not give refunds, so we had to contact the credit card company to have the extra charge removed. I had been happy with the company (wherever they are located) up until now, but I am very concerned that they are using the busy ploy to not take my call in time before the minutes expire, and I have to pay for time I do not get. I am extremely disappointed and hope that we can get the problem resolved.

I've been trying for four days to reach customer service at Tracfone and always get the message: "We are extremely busy, please call back later." An e-mail message sent two days ago has gone unanswered. I'm trying to find out how to get the double minutes for the life of the phone that I paid for last year. They sent me nothing to use to get the minutes. It looks like they are forcing people to use the web for purchases so they don't have to deal with anyone--or their problems.

I thought I was the only one having issues with TracFone, but now that I've read some of the reviews, my thinking has changed. I have had my TracFone for about 4 years and have never had a problem until now so something must have changed in this company in addition to them sending their customer service to a foreign country. They make their money in the USA so why not employ USA citizens and leave the jobs here. My current minutes are expiring this week, and as usual with TracFone, last week they sent me an email with a promo code for free additional minutes when I made a specific purchase to continue my service with them. Not a problem since I had to add new minutes anyway. I went onto the TracFone website, entered in all of the required information and then entered the promotional code they gave me and I got an error message telling me 'the promotional code was not valid'. Thinking I entered the wrong number, I verified it in the email and verified that the serial number in the email was the one to my phone. When I was satisfied everything was correct, I tried it again and again and again. When it became too much, I sent them several emails. But when I received no response that way, like others, I tried to call them and was placed on hold for so long I got drowsy. I made three other phone calls, and today, got someone who definitely spoke such bad English I couldn't understand a word she said. In the end, she transferred me because she was unable to help me and the number she transferred me to put me on hold where I once again waited and waited and waited for nothing.

I question why the BBB gives an 'A' rating for this company and feel they should be investigated. It is also obvious to me that the company would prefer you to buy minutes for a year so that they have the use of your money before you do or would also like you to go on the monthly budget billing. So once again, they get to use your money before you do. And I guess the email I received with the 'promo code' was an advertising gimmick. I always enjoyed the ease of my TracFone and had recommended it to others until now and, unfortunately, I will lose the minutes I still have on the phone if I drop the service now. I would never recommend TracFone again.

I added minutes to my account online the night before I was to make an 8-hour car trip. When I checked my phone the next morning at 7 am (when I was ready to leave), the minutes had not registered to the phone. I called & had to call back at 8 am (when the technical department opened) to speak with a representative. This rep was able to get the minutes to show up on my phone, but the phone would still not make or receive calls.

I called TracFone back & was transferred between a few people until I reached someone who tried to reactivate the phone number on the phone. He then assured me that he had solved the problem and, if I would wait for 1 hour, my phone would work correctly. I waited for 1-1/2 hours and tried the phone only to have the same problem. I called back, was transferred between a few people again, and reached someone who issued me a new phone number. He assured me that this would solve the problem and that I would need to wait another hour before my phone would be active. I waited yet another hour only to have the phone still not work.

When I tried to get her attention, I was ignored. I hung up and called back, requesting a supervisor. This supervisor attempted to reassign me another phone number only to determine that there was some sort of a system problem.

She transferred me to another department who informed me that there was a system error with the company's computer system and that they could not get my phone to work for 48-72 hours. This was at 2 pm, a full 6 hours after I first called the company. When I informed her that, since at this point I had been trying to resolve my phone issues for over 6 hours and had no longer had any interest in keeping my TracFone, I wanted a refund of the money I spent to purchase additional minutes, she replied that the company did not issue refunds.

When I protested, she said she would transfer me to a supervisor. I was placed on hold where I waited for nearly 30 minutes before I finally gave up and hung up. I called back and waited on hold for 10 minutes before being able to speak with someone and then another 10 minutes before I was transferred to a supervisor.

I explained the entire situation to him and requested my refund again. He looked at the account and tried to figure out the problem himself, coming to the same conclusion as had already been determined. I told him I had no interest in keeping my phone and wanted a refund of the money I spent putting minutes on the phone. He looked at the account and transferred me to someone in the credit card department to try to issue a refund. I was placed on hold again and waited for over 20 minutes to reach a real person. Ultimately, I received a refund of the initial amount I spent on minutes, but only after 8 hours on the phone, most of which was spent on hold. In all that time, I don't think I spoke with a single person who spoke English as a first language. I wasted an entire day that was supposed to be spent traveling to spend time with family.

I tried to redeem airtime and did not receive minutes. I called and waited 30 minutes on phone to talk with this person. After another 30 minutes was given just 450 minutes not the promised 900 double minutes as I have gotten in the past. What's going on? I could not speak with a supervisor. The redemption card cost $84. They ripped me off for $42.

I purchased a card today for my TracFone cell phone. It was supposed to be for double minutes for the life of the phone. I placed the pin code into the phone and after an hour the new minutes still weren't added so I phoned TracFone. I spent over 20 minutes talking with someone who obviously knows very little English. I gave them all of the numbers they were wanting, from the model number to the serial number. And they asked for my phone number 4 times!

In the process of doing what they were asking, they told me to remove the battery from the phone so I could read a couple of the numbers they wanted. I did this and when I placed the battery back into the phone, the entire phone was dead. No matter what numbers I gave them, they told me the number was wrong. I asked to speak to the supervisor. Not only did the person not transfer my call to a higher up authority person, they hung up on me!

I called back a few minutes later to see about having better luck with another agent; no such luck was to be had. I'm going to be calling them in the morning. But if the person is of no help, then I'm going to seek a new cell phone company to deal with, because I refuse to spend my money on purchasing minutes only to end up with nothing. And when you phone them, they don't even have people there who are competent in their job or in the language they're supposed to speak. Don't get me wrong, I have nothing against people in India or wherever they get their agents from, but give me a break. At least, make certain the person can speak proper English if they're going to be speaking with Americans.

I purchased two Tracfones and could not add minutes to these phones. After hours and hours on the phone with one of their service reps, I finally had minutes added to one phone, only to try to use this phone and have it not work. Once again, I was back on the phone with a service rep, who accomplished nothing. When I asked to refund the money for the minutes I had purchased, she refused to send me to the department that handles that. After I forcefully tells her to send me to the department that could help me, I am sent to the wrong department!

I am then put on hold for half an hour before speaking to anyone. Then it was another hour before I could get anything accomplished. Needless to say, I have to watch my checking account to make sure I get refunded. I will never do business with this company again. I give their customer service an F. Don't waste your time on Tracfone!

I have a value plan that should have added double minutes to 2 phones on 1/29/10. Only my secondary phone received minutes. I checked online and was charged 16.90 twice on both phones. I received a total of 60 instead on 160. I called Tracfone on 1/29/10 and was told to enter codes with no results, then was told to call back tomorrow.

I called 1/30/10 8 times. Each time I was asked to hold but was never asked to enter codes this time. Each and everytime the person whom I was speaking would go away but you could still hear everyone talking then I would be disconnected. The last call I made to them, I was connected with a person to talk about the double billing of my charge card. He acted like he didn't understand then told me that it didn't look like I was charged twice even though I was looking right at it online. He told me that I wasn't scheduled to receive my minutes until 1/31/10. One phone on 1/29 and the other on 1/31.

This whole session of calls took almost 3 1/2 hrs. I was finally disconnected from my 8th call. It's like they are waiting for you to hang up. So, on 1/31/10, no minutes were received. I called and this person told me that I received my minutes on 1/29/10 and I told her no I did not. She still says I did. I asked to speak with a supervisor and was told no one was available and to call back. I got mad and swore at her and she had the guts to ask me not to use vulgar language.

I asked to be transferred to someone who could solve the 2 charges on my credit card and she just flat out wouldn't do it. She stayed on the line not saying anything. I kept saying hello and she would say she was still there and I asked her what she was doing and she said nothing, there was nothing for her to do. I asked her name and she wouldn't tell me. Not that I could have understand her in the first place. I have sent emails to the complaint dept and also the corporate offices.

Now, my secondary phone keeps popping up with a code 34 call restrictions. Last month, I blamed a friend for using minutes on my primary phone, the one that isn't getting the minutes because they all of a sudden disappeared only about 30 of them but it emptied out the phone. My friend swears he didn't use the phone and now I believe him. I feel this is all a ploy to buy more minutes. Something is going on with this company and it needs to be dealt with. Also, now the web site is not responding. I can't rely on my secondary phone. My primary has no minutes. Loss of use. I need it for work as I travel also I need it because of emergencies at home. I have digital landline and if the power goes out, I must rely on my cell. Last week our power went out and I was stuck with no phone as it said code 34 call restrictions.

TracFone was extremely difficult to get completely set up. It took six phone calls over a period of one month. TracFone deducted one month from my time when I was not able to use the phone and refused to return the time. I noticed that my minutes seemed to be deducted very quickly. TracFone charges a full minute for any portion of a minute used after the first 15 seconds. When I spoke to customer service agents and supervisors and complained that this policy amount to a form of theft, we do pay for the time, they simply said, "That's our policy." When I stated that I may leave TracFone because of this policy. I was told, "I'm sorry you feel this way. You are a valued customer. But that is our policy." I plan to return to Verizon where problems were rare but the cost is high. It's worth the price not to be ripped off.

I ordered a new Tracfone in December. I had used them previously; I had minutes to transfer, and everything had worked well with the old phone service. No such luck this time. After spending over 2 hours on the phone with customer service, I was finally told,by the third person I spoke with, that the SIM card included in the phone did not actually go with the phone. So basically, Tracfone sent me a defective product. After another hour on the phone, I had them agree to send me a prepaid/pre-addressed envelope to return the phone. I put the phone in the post on 12/23/09.

I called on 1/5. I actually tried to call on 1/3 and 1/4 but their phones were busy all day to inquire as to the status of my refund. They told me it could take up to 30 days. I called today, 1/19, to check on the status. The first call ended after 15 minutes when they apparently hung up on me. I called back and spent another 35 minutes on the phone simply trying to confirm that they had received the phone. I'm sure anyone who has called Tracfone is familiar with the phrase "Can I put you on hold for 3 minutes?" After about 15 minutes I demanded again, to speak to a supervisor. IT didn't do any good. The "supervisor" either wasn't a supervisor or is as incredibly clueless or incompetent as the rest. More likely the "supervisors" are simply the best at toeing the party line of don't ever give a customer their money back and if you stall long enough most of them will hang up.

My only advice is this. If Tracfone sends you an envelope to return an item, pay the postage yourself and send it certified (with a signature required). You need a way to prove that they received it, because they don't have any intention of refunding your money even when they've sold you a defective product and wasted hours of your time.

I purchased approximately 800 minutes of airtime on a new Tracfone. This was in September of 2009. I rarely used the phone as I was in the process of switching from a different brand of cellphone and was using it part of the time. At the beginning of the year 2010, my phone suddenly showed no minutes remaining. I called customer service several times, and sent them E-mails regarding my lost minutes. At one point, one of the reps told me that the model phone I was using was known for this problem, but that they (Tracfone) would need another 48 hours to resolve the issue and restore my minutes. At that time, I was given another reference number to use when I called back.

I waited the 48 hours and when I called back, I was put on hold again. I was told to key in numbers to identify my phone and I did, then I was put on hold again. As my patience was wearing thin, I sent an e-mail to Tracfone expressing my dissatisfaction. I was sent a reply which stated that my minutes would not be restored. I called Tracfone again and was told that the loss prevention department had determined that I had used my minutes. So basically, they have accused me of deceit. This accusation comes after the admission that my phone was known to be faulty. From a reputable company, I would have expected not only a restoration of my minutes, but also a free Tracfone of a different model. I am still using the minutes I had on my older, non-Tracfone cellphone by the way.

I have a useless Tracfone now. It cost about 20 dollars, plus I have not been reimbursed for the lost airtime. I have missed calls to this phone because it would ring and when I tried to answer, it denied access because of being out of minutes. Ironically, the phone states that I have 396 service days remaining.

I signed up for a value plan in December of last year and received my minutes with no problem but January I did not get my minutes and they took my money and gave me no minutes. They are saying the transaction was denied but my credit card company showed me it went thru and Tracfone had the money. Every time I call no one seems to know what they are doing, they want to blame it on the credit card company. I have been told several different stories from I will be getting my refund to I wasn't getting a refund.

I just can't understand how a big company as Tracfone can't admit they made a mistake and refund my $11.03. I know it's not a lot of money but it's the principal of it. They make a killing ripping people off and saying they don't have the money. It is just sad they can get away with this and no one can help. Just a lot of worrying with phone calls and emails about this issue.

Two months in a row, minutes that are supposed to be automatically credited are not. In December, I was on with a TracFone rep for nearly an hour and finally the missing minutes were credited. Today, nearly an hour but no additional minutes could be credited. First, TracFone rep spoke English poorly and was difficult to understand, then gave us to a supervisor. They practically accused us of lying about getting them and wanting more. No answers on why this has happened two months in a row, no idea if getting a new phone will rectify the problem. We have had few problems with TracFone in the past and now it's snowballing.

Tried to activate a TracFone and change phone number over from old TracFone as well as transfer minutes. The new phone shows correct minutes transferred and correct time transferred, and I can make outgoing calls but cannot receive incoming calls. The phone goes right to a message when someone calls and they hear "Message MO22, Welcome to US Cellular. The number you called is no longer in service. "I have repeatedly called TracFone and talked to many people, they have given me a ticket number which supposedly means they are working on the problem.

But it has been 8 days and I still cannot get incoming calls. Plus the time and minutes still show up on the old phone as well as the new one and I can call out on both phones. But cannot get incoming calls on either phone. Every time I call they take my EIN # and sim card # and have me punch in codes, etc. and tell me it is fixed and to wait 24 hours, 72 hours, etc. They have me take the battery out and turn the phone back on, etc., but they cannot fix the problem. I asked them to just put the air time back on the old phone and I'll take the new one back to the store, but they said that will take just as long to do as to fix it.

They tell me there is a problem with the towers; that there are two that can be used US Cellular and Cingular. But if the problem is with the towers how come I can call out? The only contact number for TracFone is the 800-867-7183 number so I cannot get to anyone else for help. I have also tried going online and sending message that way but have not heard from them. I thought about just buying another phone and using a new number and throwing away the phone I just bought, but I would also be losing the 269 minutes of service and 4 months of service. What to do?

I am now a satisfied Tracfone customer.

I bought the phone, card, and charger. We used a total of 17 minutes trying to get it to work, but we had no luck. So we returned the phone and charger for a refund, but in fine print on the back of the card, there are no refunds. The phone with charger was $45.00; the card was $30.00.

We probably spent 2 or 3 hours on the phone with people who speak bad English very fast. After all the calls to TracFone personnel, we're stuck with a worthless $30.00 card and much higher blood pressure.

Well, after reading all the bad things about Tracphone, I just wanted to say that I've had nothing but good experiences with them. I have been with them for three years now and have had no problems. I am quite impressed. And, usually, they double the minutes when you buy on the internet. Thanks.

I bought two Double Minutes cards for two TracFones. Both phones stopped working within two days of installing the Double Minutes cards. When I tried charging the phones, they read, "Unable to charge," they heated up and so I unplugged them. There has to be something that occurs to the phones that causes them to malfunction when this card is installed. This seems to me to be a fraud scam by Motorola to get consumers to purchase new TracFones while losing their minutes they just installed. To the general public, "never buy TracFones." If you already are using one, "don't purchase Double Minutes cards."

I have a Tracfone and have the double-minutes for life plan and had an experience where my phone went from having about 160 minutes left (the minutes were getting low but I noted mentally that it was still over 2 hours) to around 80 the next day. Since I rarely make long calls, anything exceeding 5 minutes is a long call for me, this seemed very strange to me.

I looked through all my incoming and outgoing calls and none were out of my usual 5 minutes or so calling time. Even all added up over several days the total was well below the missing 80 (or so) minutes. I looked at the website hoping to find a log of the minutes I'd used, call times, call length, and nothing was available. I'm amazed a company that sells minutes does not post information about how the minutes are used. I can get this sort of information from any other phone service.

I feel I'm paying for minutes, having them stolen, and have no means of disputing it or identifying what may have happened. I think this is intentional on Tracfone's part as any business in the phone industry would be expected to account for minutes used and calls made, etc. I feel I am being stolen from with no way to prove/or disprove what is happening. This sort of thing has happened to me several times and initially I believed it was just a fluke and that I was seeing things.

I believe now that it's a pattern I need to watch for, and that I need to be conscious of when it happens. There should be rules/regulations/laws in place that would guarantee my ability to see how my minutes are being used. I don't have a huge list of complaints but I feel that Tracfone isn't a very reputable company and I would like them to show me how my minutes are being used so I can dispute which minutes are being used on calls that I'm not making.

Loss of minutes/loss of money spent, frustration, time spent researching what's going on. Unable to see how the minutes associated with my account are being used. Loss of confidence. I already felt that phone companies with monthly plans were a ripoff, now I feel that the alternative to a monthly plan is also a ripoff.

I would love to be able to trust that I'm not being stolen from but it just doesn't seem realistic. I feel bad for companies who have to deal with shoplifters, I'm a consumer and feel like I'm being shoplifted from. Who will be left to steal from when everyone is bankrupt? I certainly don't have a bottomless pool of funds to draw from.

I reactivated the tracfone in 11/2009. I was told that I lost 450 minutes that I had on my phone when I misplaced my phone.When the phone was found I purchased an airtime card and activated my phone. I was told by customer service that I could not have my minutes I did not activate my phone soon enough.I feel I paid for these minutes and they should be available to me, otherwise refund my money.

They make it very difficult. I'm trying to transfer minutes from my old phone to my new phone and it's next to impossible and you have to use up your minutes to do any transferring. Info is usully by someone who speaks broken English too.

I bought Net-10 phone 300 minutes. When I activated, phone defective and will not give me air time minue. So I called customer service. Then they send me new phone and I send my defective phone back. They promise me that I will get all my 300 minutes when I get new phone. But when I got new phone there is no minute. When I activated new phone, it said 0 minute.

Thank you very my for your help.

incomplete and/or busy-no answer calls. What a ripe-off. I no not think this is legal even if it is in the term and conditions.

I purchased a Tracfone on October 7, 2009. I did not read the pamphlet clearly and wasted about 20 minutes determining I could not make international calls for 48 hours. After 48 hours, the phone worked pretty good (some intermittent poor talk transmissions but most of the time good) until I ran out of the 950 minutes. I tried to buy minutes on the internet and got an error message. I emailed Tracfone around November 10th (the date of my Tracfone acknowledgement email) to advise I was unable to purchase time.

After emails and phoning directly to Tracfone, I was eventually given a ticket number to remedy my problem. I phoned daily or every other day and sent emails. On November 21 I was advised to use a different credit card (by phone conversation) and advised by email my ticket had been escalated to the corporate office. On November 22 I phoned Tracfone and gave a different credit card and number with a different address (my Canadian address. My other card has a US address to purchase diesel). I found out, their network needs to know if the credit card is Canadian or American. Of course, this was never discussed previously.

I got home and had to go through the website to add the minutes to my phone as the phone was not automatically updated. To me, this means I am not in a dead zone. Now I get a message, "Call Failed!". Looks like I will be phoning them again and their wait times are very high for a call centre (anywhere from 15 to 30 minutes and using a pay phone). Also, my battery no longer holds a charge. I emailed and was advised to phone (yes, wait time and all). The representative got my information and advised a new battery will be in the mail. Why not get the info over the internet? So for now I have 3,000 minutes and I cannot make calls. The saga continues. And of course, there are no refunds.

This is not a complaint, except with Tracfone. I had a very unsatisfactory experience trying to add a year and 400 minutes (and 250 bonus minutes) to my cell phone online on Sunday. And the 800 number was no better. So, today, Tuesday I called Walmart and asked them, if they could help, including the bonus minutes. So, I drove down there and they absolutely did it! To get the bonus minutes Andrea had to call in, and wait for a while, and I did other shopping. In about 5 minutes I went back to electronics and it was all done! I had 650 more minutes on my phone, and Andrea even extended the time my phone stays lit for me! I call that service.

We purchased a tracfone airtime card and were unable to add minutes after hours online and an error showed and were told to call customer service. We spent a great deal of time on another phone talking to a recorded message and were still unable to add time to phone. We tried three more times by phone and were not able to talk to a person or resolve the problem. We want our money back for the card we purschased and we will waste no more time with tracfone.

I purcashed a 120 minute pre-paid phone card from Pamida store here in Falls City NE, I went on line to add the minutes and this non speaking english person said the minutes had been added to another phone and there was nothing they could do, they said to go back to the store and I did they tryed but to no avail. I adked if the minutes were put on another phone just take them back and add them to mine and the custermer service said they can't do that so I'm out 30 bucks and never got any help from tracfone at all.

Customer service is terrible. on top of my complaint of not getting the minutes from my old phone to my new phone---- I went in and purchased 60 minutes so i could use my new phone while waiting for them hopefully to transfer my minutes from my old phone. I now find that tracfone has kept my credit card number on file from when i first purchased minutes 6 weeks ago . I did not give them permission to do this nor is there a place on their website to take it down. I am really scared that someone can get this number. What right do they have to keep my credit card number in their files without my permission or even letting me know they were going to do this ? This is absurd. i have spent countless hours trying to get setup with this company and it has cost me lots of time and money. I am waiting for a sim card to put in my chewed up phone that does not work anymore so they can get my minutes that i have left on it. now how are they going to do that if i can't even turn on the phone ? their customer support people are complete idiots.why don't they just have what minutes left i have on file ? I do not recommend anyone dealing with this company. All they do is send you sim cards or have you buy a new phone when something is wrong. I have had very bad luck with them. i am totally disgusted ! But then stupid me went ahead and purchased minutes so i could use this new phone anyway. I did so as they already transferred my number(without my minutes) to this new phone and i doubt i could take it back. so now i'm with 3 brand new phones in a 6 week time period.

My dog found and chewed on my phone and distroyed it. I called tracfone to purchase a new one only to get a person that i could not understand. So i went out locally and purchased anew phone. I called tracfone to let me keep my hpone number and for them to transfer my minutes from the old phone to the new. I was told up to 72 hours wait to transfer the phone number and minutes into my new tracfone. A few hours later y phone worked and the number had been transfered. But the minutes were not transferred. I called again and spent about 1 1/2 hours on the phone with them. The girl told me she had to send a new si card for my old tracfone to get the minutes out of it, so she could transfer them to my new phne. I asked how she could do this with my old phone not working .she repeated herself and told me 5-7 days for the sim card to arrive. I already know threre will be problems as that s all tracfone seems to be. So a couple more hours on the phone when the sim card arrives that will not work. I would think thy would hae my minutes on file. I am disgusted the time wasted with this company. I have heard of peopl losing minutes i the past. I tend to believe that i will never get my minutes hat were in my old phone.

Buyer Beware!!!! :( Rating Big F!

When I try to call the customer service number I always get a recording to call back later all service reps are busy. I tried contacting them by their e-mail site to call me and I get no response. Tracfone is cheating me out of $100.00 worth of minutes.

Once you get beyond the multitude of horrible disconnects and endlessly being put on hold, the real 'fun' begins.

In my case I've had trouble getting minutes - and service - added to my phone over the past five months of ownership.

The clincher came when I am told they can do nothing. The minutes have been issued. On top of that they say the minutes showing on my phone (WITH the additional minutes bought) are the correct amount. This despite the fact it is the same amount previous to redeeming the airtime card.

I have no reason to doubt their honesty but come on! Reconcile what's going on here and why their records are not accurate

Purchased a blue-tooth compatible phone in December 08. By March the battery was not holding a charge for even 12 hours. Called, they sent a replacement battery. Again within 6 weeks, no charge. Purchased a battery ($40 out of pocket) - 6-7 weeks later - again, no charge. Contacted TracFone in early June. They sent a replacement (refurbished) but I did not get all my minutes transfered, in fact it took most of an afternoon on the phone to get partial transfer. Now, late August comes along and again I have to purchase (another $40) a new battery; you guessed it! 6 weeks later I'm not holding a charge even 12 hours. I will try once again to contact them this time requesting refund, reimbursement transfer of my remaining minutes to my husband's account and release of my phone number to take to a more reliable company. I switched to trac because I was paying over $46/month with AT&T and using an average of 30 minutes a month. THOUGHT I was getting a better deal - this is costing me just as much with more aggrivation.

I have spent hours (literally) trying to add air time. Talk to one person transered to another transfered to another. They have no customer service and obviously dont care

Stolen/confiscated minutes. Do not let your Tracfone expire...they will "TAKE" the minutes on your phone. I lost 158 minutes , got several different stories from several different non-English speaking customer service reps. They read from a script and do not make any attempt to help. Also, they keep giving me a phone number not in my area code. By the time they finish wasting your time giving you the runaround and refusing to give a refund you will have been better off going with another cell phone company that may appear more expensive initially, but actually isn't in in the long run.

Zero customer service regarding adding additional minutes. Was on the phone well over an hour. Would not get me to a supervisors to call back or wait some more. Wear out you customers.

I called trac fone today 9/06/09 to report that everytime i try to add airtime on my phone it takes an act of God to get it added on today was the last straw for the pat 3 years i have had this problem and the people at this company just acts like ther is no problem but to me it is the most degrading experience i could have. i think these people at this company need to know they need to act like they are dealing with humans not animals im sick and tired of being put off. please do something to get them out of business or at least exposed to the public. i told them i would be contacting you and they just laughed and said they could care less they r untouchable.

I got someone who spoke undrstanable english and they got me my minutes back.

9700 NW 112 Ave, Miami, FL33178-1504

I'm Very Unpleased with Track Phone and they honestly Suck to the high heavens.I am unpleased with customer service.Because I couldn't understand Most of what they spoke an made him repeat hisself many times.Asked to speak to his manager He says well maybe we can ask her what we can do He asks her!Not put her on the phone to speak to me as I requested! So needless to say In 7 days I must call them again about my phone and new sims card.With my missing minutes I spent money to put on, in the first place which I won't get back!Very Unpleased in my opinion They all should be fired for the run around I received in 5 calls from my house cause I can't use my cell.VERY UNPLEASED WITH TRACFONE.COM

had a trac phone for years; added some minutes to and tracphone stold 1480 minutes from me

Deleted all my minutes. Customer service (George)keeps putting me on hold for one minute while he talks to his supervisor. This goes on for over an hour. Then he said call back in a week.

Everyone should call corporate headquarters to complain.

They hate this!

Sometime in December, my phone was taken out of service with approx 5 months service left on contract and 1,000 minutes. It took us 8 hours to get it reconnected because they had transferred the minutes to another phone and also my phone number to a phone in West Virginia. We eventually got approx 1,000 minutes back with a new phone number. We did not get all of the service time back.

Now on Aug 16th when I went to use my phone I got the message that I would have to use a credit card to use the phone. I actually have 1,017 minutes and service to 10/16/09. As before, I do not have my phone available encase of an emergency situation. I normally only use my phone when needed. This is the second time that this has happened within the last 6 months.

It takes at least 8 hours on the phone talking to people in another country that are also hard to understand. I had actually sit for several hours at a time over several days trying to get our phone reconnected while they were checking with a supervisor about what to do about our phone. They are actually stealing our minutes and time. And we are left without a phone for emergencies. The phone has never been out of time or minutes so there should be no reason for it to be shut off.

The problem I thought to be a simple one.Transfer minutes from my wife's phone to my phone and then purchase a smaller amount of minutes for her phone. The representative made me repeat my credit card # three different times stating that there was an error in the numbers I gave her. There was no error! The time elapsted to complete this transaction was one hour and 52 minutes.

When I finished with the call I actually felt that I should cancel my credit card. I've done this same transaction before and it took less than 30 minutes. I was also cheated out of 239 minutes that was still on my phone. How do I get my minutes back without spending another 2hrs. on the phone with these people. Your help would be greatly appreciated. Thank you.

2 attempst to add 60 min phone time to my phone and also 2 e-mails to TRACFONE customer service website that was unsuccessful. My last msg from TRACFONE advises "We need to talk to you personally." This is ridiculous ! None should have to "jump through these hoops to add 60 minutes to a phone. Receipt from Family Dollar indicates "No refunds" on Tracfone purchases which shows to me TRACFONE and Family Dollar is aware of problems with adding minutes. Otherwise, why would receipt tell you no refunds on Tracfone purchases? By the way, msg on my phone said the PIN I put in had already been used. I still have no money on my phone even though I got this message. I choose not to deal with you people anymore.

i am missing min on my phone i would like a copy of my phone records incoming and outgoing if any way possible

Tracfone deducts over twice the time that a phone call takes from a customers airtime. Accordingly you only get half the time for phone calls that your airtime should buy.

I have been using the tracfone with no problems for the past 5 months, and last week my mintutes dropped from 19 to 9, with one 21 SECOND phone call. I called the customer service line, and I was told over and over that the correct amount of minutes have been deducted. I then asked to speak to a someone else, and five minutes later, spoke to someone else, who sounded EXACTLY like the same person...hmmmm. After being told the same thing again, I asked to speak to a supervisor, and I was then told that all of the representatives were busy, and that it was not possible. Frustrated, I hung up, and contacted Tracfone via emial. Guess what? They said the same thing. "All of your minutes have been detected correctly, and to call customer service." Ha! Why would I make up ten minutes? I WOULDN'T, but I would like them back, as I did pay for them!

I lost my phone a month ago. I was told, upon purchasing another phone, that I could transfer my number and minutes. When I tried to activate the phone I was told I would have to wait an extra period of time to transfer the # and minutes. The minutes showed up with a different #. I called again and was informed I would have to wait for a new SIM card to arrive in the mail. I waited weeks. New phone doesn't work, I called again and was told their was a computer click and to call back. I just called again, given a tkt # and told to call again, Asked for complaint # and given # that was inopperable.

I purchased 120 minute card they refused to recognize. I had the worst run-a-round of my life. I sent the corporate office by fax my receipt and tracfone minutes card and spent over five hours attempt to resolve this mess and finally cancelled my service.Tracfone service is terrible and not honest. Do not use tracfone for you will get screwed.

Like everyone else, I have had service problems with TRAC FONE for the 8 yrs I have been a customer...but nothing to compare to this. I want my 600 minutes back...and I dont want another song and dance for 2 hours on the phone attempting to decipher very heavy accents. Can anyone help me?

I will no longer use your web site because I think it's contaminated. I'll pass this along to others I know own a tracfone too.

My wife and I have been Tracphone customers for about 5 years. In the last year, on at least three occasions (it happened prior to those three but I wasn't absolutely sure it was happening and, therefore, hadn't document them), all (yes, ALL) of the minutes that I had pre-purchased simply disappeared from the display on my phone. Calling Tracphone tech support was a disaster. The tech support people couldn't speak understandable english AND did NOT give me back the minutes they said they would, which by the way was only a portion of the time that had been stolen. I don't know what to do about this. Someone please Help!!!!

Don't be fooled by promise of double minutes, and don't expect much help from "technical" support. Twice they dropped my call, and once, quite creatively, suggested I call back. I did about 5 minutes later only to find that the call center had closed. When I finally got an alien to listen to my complaint. He deffered to his supervisor, who anonymously declined to help me. DON'T BUY TRACFONE

I had 164min on the phone.Then I bought A 60min card and you took off the minutes that I all ready hade on the phone. I have Two Other Tracfones but if this is the way you do bussines I will go back to verizon wireless and do all of my bussines be side they gave me a free LG-VX8360 camera phone Price of $239.99 Flip-Phone you need to take better care of your Customers so far as I was treated I wouldn,t remond you to know one I used to like you but you not worth the time.You have my number if you wan,t to get a hold of me How long does it usuely take to here from you

I bought two tracfones for vacation. I added minutes to my phone upon return. I didn't receive minutes, so I looked on the website. I had a message that there was a problem with my phone. I spent about two hours, following the directions. Finally, it said to call customer service, I called they were not open. I called today. I spoke with a gentleman for an hour!!! He was difficult to understand because he spoke Spanish and there was a lot of noise in the background.

Finally, with out any minutes on my phone, I asked to speak with a supervisor. I was as patient as possible, but he was not able to understand me. The supervisor stated I had added minutes to the other phone. I said I did not, that I did it on the internet and put it on my phone. It took a week, numerous phone calls, being put on hold for long periods of time to be told that I would have to purchase minutes again for my phone. Why did it they send me an error message after purchasing my minutes? Why did it take so long to find the problem?

The customer service is the worst I have had in a long time. I work hard for my money and work with people all day. I am writing this because I am disgusted with companies today have so little regard for the consumer and having attitudes. It was exhausting going through their customer service/tech department.

was receiving double min, for life ? purchased 450 min did not receive double min.was told that i purchased a 1yr double min card, but have been getting double min since 2007.i'm pretty sure a supervisor gave me doule for life because i canceled 2 online purchases because the bonus changed at bottom of form. money was taken out of my account and no minutes put on phone either.so i was given double min for life.for taking money out of acct. and the hassle i went thru.told the gentleman i'd buy one double for life today if i got the double min., even though i was supposed to get them anyway.he would not give me the double min.even though i just added them 2 min.before i tryed to call before adding them because i saw a promotional code on computer.also wanted to ask about new phone. was happy now not so happy....

Everyone should be aware that if they use Tracfone, your number will be given away or sold (I am not sure which) so that advertisers can call you and EAT UP your minutes. I found this out today--my second day of having this phone, before I could give the new number to anyone. Fortunately, I am in a position to keep the phone off most of the time-- it would be a real issue if I had to keep it on and my minutes were consumed by callers trying to sell me things! I am planning to put the number on the do not call list, but had not thought to do this, as the number had not been given out.

I had upgraded to a new tracfone from an old model. Transferring my phone minutes should have only taken a few hours if that. I was told that it would take 72 hours/3 days or longer to receive the minutes on my new phone. I have already paid for this time 2 weeks ago, and they removed it automatically from my old phone, so this has left me with no emergency phone. At this time, neither the old nor new phone works.

24.99 on line and so far my tracfone has not received the minutes. Nor was I given the minites that I puchased.

If you cannot help please credit my account.

I had bought a Tracfone in 2007 for my son to use on a trip. Well, it never was able to work on his trip, so, although it had minutes on it, it sat idle. Later in 2007, I let my stepson use the phone, so we had to get a new minutes card for it. When we turned it on and added the minutes, there were a large number of minutes on it. I thought perhaps it was a promotio of some sort.

The phone worked fine, so he used it up until he moved, then it sat idle again for about six months. I recently decided to let my other son use the phone and when we charged it, it still had the minutes on it. I went ahead and added another airtime card to it to give him a larger timeframe to use the phone. Everything went fine for several weeks, then the phone stopped working, even though it had a month of time left on it and over 6000 minutes. I finally got a chance to call in and see how we could get the phone working and add more airtime to it, only to be told that I would need to get another phone. I was, however, assured that the minutes (still over 6000) would transfer over to the new phone.

I went out and bought a new phone and an airtime card to activate it within a day or so. Once it was activated, I called the tech folks only to be repeadtedly put on hold. Finally, I was assued the minutes would be transferred, but told I would have to call back as the office that handled that cold not be reached. I called back the next day, told them what I needed to and again was repeadtedly put on hold. Again, finally, I was told that the office that could help me could not be reached and I should call back in the morning as they only worked between 8 a.m. and 2 p.m. I called back the next day - a Saturday - between 8 a.m. and 2 p.m., only to be again repeatedly put on hold.

Finally, I was told that the office I needed was notopen on weekends.

Today is Monday. I called in and went through the whole story again, stressing that this was getting ridiculous. Five calls to resolve one problem (which I was assured was a simple matter) is way too many. After again repeatedly being put on hold, I was told that the old phone does not have over 6000 minutes and that there must be a "problem" with the phone.

No, "sorry for the inconveneience", or "oops, we screwed up", nothing like that. Just the rather robotic repetition of "They tell me that there are no minutes to be transferred and there must be a problem with the phone". Well, if there is a problem with the phone, then they should replace the phone, not have me go out and buy a new one.

I made a on-line purchase for additional min. for my tracfone I typed in wrong serial # which web site said it was in correct however I was charge. $60.59 for this purchase anyway. I called several times and tracfone reps. said ZI would haveto resclve it with credit card company.

I have been on the phone with their Tec support people several times adding codes to the phone and never getting it to work. I have several Emails on this subject. All I want is to get my Money back on this problem.

I bought minutes for $19.99, and a respresentative of Trac Phone entered them by mistake into someone else's phone. I have called five different times, and after hours on the phone with these people, been assured repeatedly that the problem will be corrected. I went through repeated attempts of 'code entries' and each time told to turn my cell phone off, wait 20 minutes, then turn it on again and the minutes will be on my phone. They are not. The frustration this company has caused me certainly is not worth it. This company should not be allowed to do business.

I have had a Nokia Tracfone for almost 2 years now and had 420 airtime minutes on my phone and suddenly on May 9, 2009 all of my minutes were erased; I have called the TracFone Customer Service Center 4 times now, each time giving me a new case number, repeat the story each time, and they keep telling me that they are still looking into it and no one knows what is going on, besides the fact that each representative you speak to cannot be understood and there is never a supervisor available. They gave me 60 minutes temporarily until they can figure out what happened.

I previously owned a TracFone and Net10 Phone and never experienced any problems. However, the purchase, porting, and activation of my Motorola W376 TracFone has been the worst customer service experience that I've ever had in my life.

I then receive repeated phone calls claiming that the information I provided was not correct. Eventually, a three way phone call between TracFone, Boost Mobile, and myself was arranged. Boost Mobile confirmed that the information that I provided was correct. So again I wait, assuming that the problem was resolved. Then in late February I receive a letter indicating that the porting of my number was "delayed due to incomplete or inaccurate information" and was advised to contact another number for assistance. At this number I was advised that my SIM card wouldn't port, and that I would be sent another SIM card through the mail.

In early March I thought finally my problems would be over. I received and installed the SIM card and called back as requested. The phone was finally activated and I indicated that I would add additional minutes online. After all the delays, I had forgotten that my phone came with double minutes for life and ordered the 800 minutes with double minutes for life at the price of $139.99. To my surprise the minutes were not added to the phone and I again had to call customer service. The lady on the phone was nice enough to inform me that I made a mistake in my order, but to my surprise was unwilling to correct it.

I complained but it was obvious that I was getting nowhere. The minutes I ordered were added to the phone. I decided I would call back and would insist that the second double minutes for life be removed. I figured this would result in a $40.00 refund to my credit card as 400 minutes (doubled to 800 minutes) costs $99.99. I called back and again got nowhere with customer service. I asked to speak to a supervisor who was apologetic but indicated that there was nothing she could do. She indicated, however, that she would refer me to a higher level and that someone would get back to me.

Well I waited over a week for a response and received none, so instead of calling again and getting the run around, I decided to send an e-mail. By e-mail I was provided a number to call for credit card adjustments. I thought I was finally making progress, however when I called I was again advised that nothing could be done. I asked to speak to a supervisor and was informed pretty bluntly that it was my mistake and there was nothing they could do about it.

I subsequently wrote a letter to the Tracfone Resolution Department. In response I received a phone call offering me 30 additional minutes of airtime. I turned it down as it does not adequately compensate me for my time, trouble, and expense. Based on my experience, I will never buy another Tracfone product.

From the moment we got the Tracfone, it was nothing but aggrevation. But the final straw was when I purchased additional minutes that would not register. Inspite of many calls (7) to get the issue squared away, I was always told to wait and see if they registered. In the meantime, I couldn't use my phone because I had only a few minutes left. This has been going on for days. Still no resolution. I have spent hours calling and dealing with computers and people. Always the answer is the same, check later. Also, it is always in roaming mode. I don't even want to try to get that squared away. This is the end of my relationship with this company!

It's like they penalized me for buying to new phone.

I have spent literally HOURS and HOURS on the phone trying to get my double minutes transferred to the new number for my tracfone - and now they tell me time has expired and I won't be able to get the double minutes. What a lousy joke. I will NEVER use them again and will do all I can to turn people away from doing business with them as they saw fit to waste so much of my time.

I bought a tracfone 3weeks ago I couldn't get it to work so i called tech support they gave me a new number which worked but it wad a differeent number than the origanal so when i tried to add mminutes it wouldn't work i wasted my remaining minutes talking to tech suport the first person i talked to said she could not help me the second one said my minutes would be added made sure he understood that the number was different he said he had my account on screen and it was correct evedently not cause no minutes were added I called back asked for the manager got a runaround finally he said the minutes i talked to him would be reimbursed not done if they had the correct number maybe they could have but must have been too difficut, not done. sooo I am now down to approximatly 10 minutes no help np minutes and i am very upset

out 90 some dollars no minutes and very unhappy also out 2 hors of my time on the computer and phone

Net 10 advertises 10 cents per minute. I have 162.5 minutes on a phone that they deactivated for non-usage within 60 days. I requested a refund and they tell me I need to spend 30.00 to reactivate the phone. I have spent hours on the phone with numerous persons, most who don't understand English, (foreign call centers) who just repeat themselves and say they don't have supervisors. I have asked for a refund of my 16.50 that is left on the phone and they tell me I have to pay the postage to return the phone and then maybe they will refund my $16.50 that is left on the phone.

I prefer NOT to deal with company any longer. I am also forwarding a copy of e-mails to the FCC in Washington, D.C. and I am filing a complaint with the Florida BBB. It's a shame [their] company cannot do business in the spirit of resolving problems, only causing more problems. There was a time when people used to take pride in the service they offered; I guess [they] don't operate that way.

I have a Motorola TracFone and have had it for several years. A year or so ago, I bought a card for 1 yr. of service, 800 minutes, doubled to 1600 min. and a Double Minutes for Lifetime card. Yesterday, I tried unseccessfully to buy 800 more min. & have them doubled to 1600 min. I was on the phone for 40 min. with Monica and her supervisor. Neither of which I could hardly even understand their English. They said I could only buy 400 min., another yr. of service, Double Min. for Life Card and it would be doubled to 800 min. I do not need another year of service, I already have until 2010, I do not need another Double Min. for Life Card, I already have one and 400 min. is not enough minutes. I want to buy 800 min. & have it doubled to 1600 min.

Everytime I buy min., it is a hassle to ever get the min. on to my phone and I do not want to go through this hassle every few months. They are falsely advertising Double Min. For Life, but when you try to get these so called double min., you can only buy a small amount of minutes and with all kinds of restrictions that they want to place on them. I still do not have any more minutes, because in order to get them, they want me to buy all kinds of things I don't need & already have.

I hope everyone who has bought these so called Double Minutes for Life Cards complain when they can not get their minutes and that TracFone is held responsible for false advertising. If a customer wants to buy 800 minutes & have purchased the Double Min. For Life Card, they should be made to deliver what was promised when these cards were bought.

When I got off the phone, I was so upset that I was physically sick and threw up.

I purchased a Motorola C261 tracfone and double minutes for the life of the phone. I have been attempting to get my double minutes for LIFE and have been unsuccessful. After emailing several times, I called. I was on the phone for 40 minutes and finally talked to a supervisor. He told me that I did have double minutes for the life of the phone however the plan was too costly so it had expired. I have a copy of the ad and the receipt for my purchase. No one has been interested in seeing this documentation.

The same plan is advertised online today for $139.99. I would like to have my DOUBLE MINUTES FOR LIFE OF THE PHONE honored and have any laws tracfone is breaking enforced. There does not seem to be any penalty to Tracfone. Us consumers are tired of getting cheated. Somebody file a class action suit.

If I buy 400 minutes, which I do several times a year, I pay $100.00 for them and am in affect losing $100.00 each purchase.

I had 800-900 minutes on my phone. They simply disappeared and I was left with no phone service. I then had to purchase an additional 120 min phone card in order to have any service. The minutes on this card should have been doubles, but they were not. I spent at least an hour over the course of 4 phone calls in which I was finally given my double minutes and was told I never had any other inutes disappear. I wasted lots of time dealing with customer service which barely spoke my own language and I had a hard time hearing. Each time, I was given some sort of tracking number which then they still had to ask me about the situation anew every time. What is the point of the tracking number? I was told I would get a manager callback with 24 hours after my 3rd call and never received it.

So, I was out nearly $100 worth of airtime with no recourse. I was told on my first call that I was not the only person with this situation.

Background info: I purchased a Tracfone Motorola C261 bundled with 12 months of service, 800 anytime anywhere minutes and double minutes for the lifetime of the phone. This was about 3 years ago. Until today, I always received double minutes when I added them. Today I did not. I called the 1-800 number and talked to a technician who was working from Guyana. The technician kept reinforcing the idea that she wanted me to be happy. I was put on hold many times while she contacted a supervisor. I was told that there was not anything such as a double minutes for life card; they are only good for one year. I said that I had been receiving double minutes since I had bought the phone.

After again contacting the supervisor she said that it was sort of a mistake and that they had granted me another year of service even though it should have expired at the end of one year. I said that I was pretty sure I have been getting double minutes for more than 2 years. Again she had to contact the supervisor. This time I was told that it probably had to do with the day the double minutes card was activated. All the supervisors she contacted were adamant that there was no double minutes for life card sold by Tracfore.

Of course I finally had to give up and told her I would try to locate the card I used (I think I may have saved it) and call back so I could verify that the card had a double minutes for life feature. Then I did an internet search and found that many others are now having the same problem I am having. This is indeed too bad. I would not be surprised if Tracfone suddenly goes bankrupt. I really think they must be in big financial trouble to risk so many irate service users! A friend advises me to switch to a more reliable service. This may be the only way out of this smelly mess. Thanks for the chance to contribute!

Consequences? Well, obviously I did not get what I was promised. Other than that I am intact. The Tracfone company, on the other hand, is sure to suffer considerably as I reckon many users will switch services in the near future!

I was told that my double minutes for life card expired. When I asked how a For Life card could expire, I was told because I bought a new phone, which I did not. Then I was told that they didn't start selling For Life cards until a year after I purchased mine. I guess that means that I illegally purchased the card a year before it was manufactured by using my super secret time machine.

I was then told that the card I purchased was only good for one year and had expired in Feb of 2008. To which I replied that I had purchased minutes since Feb of 2008 and had recieved the double feature. To which they replied that the card I had purchased was granted an extra year by Tracfone and wasn't that nice of them. What a joke!!

I want my double minutes or my money back, it's that simple!

I have had a prepaid tracfone since around 2001. About three and a half years back, I purchased a double minutes card. The terms were crystal clear. One time purchase, entitles me to get double airtime minutes every time I purchase and add an airtime card to my phone, FOR THE LIFE OF THE PHONE. There was no room for missunderstanding about that from the several phone conversations I had with customer service back then and what was written on the back of the card. THERE WAS NEVER ANY MENTION ANYWYERE ABOUT AN EXPRIATION DATE. I was specifically told that this feature lasts the life of the phone.

Double minutes brings airtime minutes down to roughly ten cents per minute, depending on how large an airtime card is purchased. ten cent minutes are no big giveaway in today's market, but still alot cheaper than paying twenty cents per minute. Nobody I know pays anywhere near that anymore, right? Double minutes was working fine for three and a half years up unitl my last airtime purchase yesterday of 450 minutes at $79.95 which was supposed to credit my phone with 900 minutes. But I was only creditid 450 minutes.

Yesterday, I spent about 90 minutes on the phone with tracfone. perhaps an hour of that was on hold. and spoke to four different people. Got a range of contradictory explainations, even getting a change of story from the same person. None of which made sense or hold water. Was eventually told that I would need to purchase ANOTHER double minutes card! Called back today. Another 40 minutes on the phone. Was again told to buy another double minutes card. None of the commitment from my original double minutes card purchase honored.

Eventually was told that I had purchased the double minutes card on July 19 2007. They confirmed that my phone had once been replaced at their option, not mine, to work better with changing cellphone grid. And that was why there was a confusion and my double minutes were revoked in their error. They confirmed that my purchase date for the double minutes card indicates that I did, in fact purchase a PERMENANT double minutes upgrade. And yet, as of this second extended time on the phone, there is still no commitment from tracfone to resolve my double minutes. In spite of the fact that my story's validity was finally verified by them.

Instead, they now want me to wait for a corporat office in miami to get back to me. That's what I was told yesterday but did not get a call back. Of course, if they don't give me back my double minutes, then as a matter of principal, I can not keep service with tracfone. But even if by some miracle they should come through, LIFE IS TOO SHORT TO DEAL WITH AN OPERATION WHERE ONE HAS TO PRESENT A LAYER'S ARGUEMENT TO GET THEM TO MEET A SIMPLE BUSINESS COMITMENET, THEN WAIT FOR HOURS ON THE PHONE AND DAYS FOR CALLBACKS.

it took hours on the phone, going over the same points over and over again, still not resolved. I am either out perhaps $69 or whatever is the current cost of a double minutes card.

Minutes are expensive enough without having to deal with their SPAM. At least twice a day, I get text messages which take away 30 seconds of my minutes. After a while, this adds up. Perhaps this is Tracfone's way of getting one to buy more minutes.

What a scam Wal-Mart and Tracfone have going they prey on people who cannot get homephones or other cell phones through companies for whatever the reason no wonder they (Wal-Mart) are on every street corner they can afford it thanks to me and everyone else they have scammed.I purchased the phone from Wal-Mart and I tried to activate the TracFone in Jan. 2009 and the phone number was given to the wrong zip code. I was told the new phone number would be updated within the hour and a new SIMS card would be mailed to me(but they never asked for my address)and the rude foreign person hung up on me and that was in later in Jan..Needless to say the card and the minutes that were promised never appeared.

In Feb. I called agian (I found out they are in Columbia and no one speaks English worth a darn)to try and get a new number and they told me it was updated 10 days later I asked for compensation for the days I could not use the phone and they said they would give me some minutes but could not give me the days back. That the minutes would be added within the hour. NOT! In late Feb. I had an EMERGENCY I tried to use the phone and it said the SIMS number was unregistered but the minutes were being used and not by me. I called again and they told me that the SIMS card would have to be shipped out to me within 3-5 days. It will be March and I have never used the phone.

Why don't they learn to speak up. I had this woman on the highest setting for the volume and I still could not hear her. I again stated that I have never been able to use the phone and either they buy the phone and the minutes back from me or they do someting about it today. I they let them know that I was online and there were alot of unhappy and unsatisfied people besides me on the consumer complaint website. I let them know that since they tape all the conversations that I formally am going on their records to complain and want something done TODAY. The lady finally got better at speaking English and told me that the card would be here in 3-5 days and I would be receiving a phone number I could use in my zip code.

I am fed up with TracFone and the worst part is I never had any trouble with them in the past. Please could someone do something about this swindlers this is ridiculous.
I neede to get a hold of my pediatrician, my child, and the childrens grandmother when I had an emergency.

last year I bought additional minutes and airtime for my wifes phone. on jan 26 I went online to add the airtime where they charge approx. $6.00 per month every month so you dont lose your minutes. Her time was supposed to end the next day and priviously they told me we would have to wait to the end of the time on the card that I have. I have this plan on my own phone and it worked well. But when I went online they told me that there was a problem with my account and i would have to try later.

the next day I called trackfone, I hate to call because I cannot understand anything they say, and they informed that I did not have any minutes and if I wanted any I would have to buy all new minutes. they stole all 441 minutes that we had. I asked to speak to the supervisor over and over and they just kept saying the supervisor would only say exactly what they said.

I am disabled and in a wheelchair for many years and that cellphone is needed by my wife because she has to go out and do everything by herself. They would not let me even sign up her phone untill I purchased more minutes. This is the most unreasonable company I have ever dealt with and they are truly thieves and truly uncaring. I cannot afford to waste any more money with these people and please if anyone knows how to remedy this problem please let me know as I cannot afford to take legal action or buy another phone.

I spoke on the 14 of this month with a very unpleasant person, his name was Jorge Vega, it was a manager located on a foreign country for tracfone. They have sent to me over 3 different phones exchanging my original wich was for 80 dls. And now the ones im receiving are for 9.99 dls. I spent 1 hour on the phone on this 14, with a foreign agent who didnt eaven speak the language, and then he transfered me to another agent, also foreign, and then this last one to J. Vega, he claims to be a Manager but with a totall lack of sense for the customer,

I am now stocked with a phone of 9.99 dls, as his website advertises, when my original phone is for 80dls. Tracfone riped me out almost 70dls. And this character Vega told me that if i was not satisfied to go another company. As far as im conserned this is not customer service, i hope this company gets out of bussines soon because about the money, it is always repairable, but my time and the treatment you get from this kind of people is disgusting, not only because they cannot eaven speak english, but they are rude.

Purchased 60 minute card to add airtime to phone; was told someone else had already used those minutes. Gave me the run around, told me to call back in 15 minutes if the minutes were not added. They were not. I enlisted the help of my friend and neighbor, who was able to get my 60 minutes and 90 days of service added to my phone. It took her about 30 minutes with the accented representative checking with supervisor just to get the problem corrected. I would not recommend Tracfone to anyone!

I was ready to throw the thing in the trash, card, phone and all when Denise told me she would deal with them. She let them know she would not take their baloney and demanded immediate results; got them too!

I found a cell phone that I had lost. On this week I found my phone, charged it and I had twohundred and some minutes on my pnone and the date on the phone for another time card was the seventh month and 2009 year. I cannot not remember exactly what middle number was but I know that my phone would not have needed airtime until the seventh month and 2009 year.

When I called trac phone I was told that I had to buy another time card or I would not be able to use my phone. So I told the person that I would add minutes on my phone I added twenty nine dollar to my phone. What I could not and do not understand is that in stead of adding more time to my card they took away two months off of my tracfone phone. They took away two months from me. I am writing to ask that two months he added to my phone as it should be. Instead of taking it away.

After being on the with tracfone explaining to them that instead of taking away time from you when you add minutes to you phone they are supposed to add time not take away. I was very upset and felt that I was being used. I also felt that tracfone could not be trusted to give you your time purchased and nor respect your common sense and trust in tracfone.

Since purchasing the Tracfone we are getting text messages throughout the day from 1-111-302-000 and the text is garbled non readable. When you open of course you get minutes deducted. We opened a few to compare to see if we could discern how was sending them. I called Tracfone today after receiving 50+ and they were absolutely non responsive other than to say IF the messages were coming from Tracfone all they could do would be to stop sending text message and it would take 10 days after the order was placed. They advised me not to open the text messages. She indicated it could be another carrier sending these. The number isn't even a legit phone number so I suspect Tracfone is spamming to deduct minutes after reading the postings from other Tracfone users.

I spend an hour+ on the phone with foreign tech support that only gave me text book answers. This was after researching all the features of the phone to confirm we didn't have a setting wrong. I asked to speak to the supervisor who repeated the same text book answer. They could only offer to stop sending text messages from Tracfone but never confirmed they were doing it. They did offer to change my phone number - not an option as we just purchased 500 business cards that would have negated the Tracfone purchase to begin with. Totally frustrated and most likely will not change over to Tracfone on existing cell phones we have.

Friday Feb 6, 2009 My son purchase 120 minutes at Dollar General store for $32.69, I have two phone Nokia and a Motorola the Nokia is my phone and the Motorola is my sons, both in my name. Friday my son tried to add minutes, and got the message phone was deactivated and had 00 minutes and stated invalid pin number, when you go into messages, it states minutes for another phone, that was on the Nokia. it was good he received that message because he was to put the minutes in the Motorola. When you try to put them on the Motorola it states for another phone.

I call customer service line and spoke to a repsentative on Friday told me he had to add the minutes to my phone Nokia and then trans them to the Motorola and that they would double. I was on the phone for 2 1/2 hours. when I hung up on your rep. I had no service and no minutes on the Nokia and No minutes on the Motorola (the phone that the minutes were suppose to be on - my sons, the one that the rep on Friday adv me when he was finished they would be on.) Then sent e-mail and got an auto respond that would get a call back in a few minutes, never got.

Sunday Feb 8, 2009 I called at 4:58 and hold time was 10 minutes, I spoke to two reps and got nothing, finally I got a supposely head supervisor Marcella Phillios. I explain to her what all happened, I advised her that I want the minutes on the Motorola, because the son is 30 miles from me and is disable. I was on the phone from 4:58 to 6:20, and the Motorola still has 0 minutes on. Marcella insist on putting the minutes on the Nokia, and she was advised 15 times in the converstaion I wanted the minutes on the Motorola. She said she had to find out information first and had me enter codes on the Nokia, then advise me that the Nokia phone has the minutes. I advise her that I was the customer and told her several times the minutes should have been on the Motorola. Asked her for her supervisor and she stated that she was the highest.

I then asked her for her supervisor and she advised me that there was no one above her. I then stated to her she must be the Director or the ECO of the company. she stated no, I then asked her again for transfer to them or their names, she refused me. she than stated she could give me to another supervisor, she then put me on hold and came back and refuse to give me to another supervisor. I adv her that I was recording this conversation , want the minutes in the Motorola, she refused. I advised her that the web site states I can transfer minutes to another phone, and the rep advised me friday that is what he would do. She refused to transfer the minutes. She said she was going to hang up on me, I advise her that I did not say anything out of the ordinery to her and this was an escalated call and that she should follow protcal. She refuse to do as requested. I advise her that she was not assisting the customer and that she needs to do what was requested.

I want those minutes on my Motorola phone. I feel the service was very bad experience, and that the reps lied to customers. They make promises and do not keep them and will not give requested information to the customer. I had requested from Marcella the name of the CEO and the address, she also refused to give that information. I will forward all information to the BBB, Federal Communications and will put all this on line, as I was cheated out of requested and paid for service, lied to and treated like the customer does not count.

2 1/2 hours Friday and 1 1/2 hour Sunday of my time that has valve, not getting service paid for and minutes put on the wrong phone. emotional upset that can't put value on, but has raised my blood pressure.

I had purchased a new trac phone and wanted to add minutes to it from the internet and when I did this I know have 60.00 dollars of minutes and also had 5 months of air time and stiff as of jan 2009 I have not been able to use my phone it tell me that I can use the phone if I use my credit card to make a call with I have called trac phone 3 times and they tell me that they will fix the problen and I stiff have not been able to use my phone I am at a loss as what to do.

I have lost one month of air time and still do not have the use of my phone and the fact that I depend on the phone when I am away from home for all sorts of reason.

I bought a new trac phone for my son who is disable, the phone was to have the feature that it doubles minutes for the life of the phone. If I buy 120 minutes it is suppose to give me 240. I activated the phone with 20 minutes on, on Friday Feb 5, 2009 I purchase a card with 120 minutes on to add to the phone. It would not add to the phone and gave a message at first wrong pin number, then finally displays to call their rep. Phone displays have 54 days of service left.

I called the 800 phone number and spoke to a rep. (I have two of their phones, one for me and one for the son that was purchase about a week or so ago) He could not get the phone to acept the minutes, he kept putting me on hold to talk to a supervisor, then to another department. He kept saying sorry, let me put you on hold in order to get this taken care of. He even had me put some codes on the phone and it still did not work. I was on the phone with him for 2 1/2 hours, and I still do not have a phone that can be used, as it displays 00 air time

Now I paid over $30.00 for a phone that was only used 20 minutes and $32 for air time that I never received. He wanted me to call back later to try to get it straight, I advised him that 2 1/2 hours should have done it and that I'm going to the BBB and I want my money back for both the phone and 120 min card. I have e-mailed them and have not gotten a response back from them.

I am out $35.00 for the phone and $32.69 for minutes I never got. Not counting the stress on me and the time that my son is with out a phone, who is disable and my need to get me in an emergency, as they may have to take his feet off.

Bought my 13 yo daughter her first mobile phone while in NY for July (for emergencies). Loaded phone w/ 120 min. prepaid card. Phone needs to be reactivated every 90 days. By Dec. the phone was not working, even though she still had 75 min. available. I had to reactivate her phone (a lengthy process) & BUY ADDITIONAL MINUTES!!! I was told not to worry that her former minutes would roll over. They did not.

TracFone apparently has horrible records and can not verify any minute usage (amounts or dates) or transfer of minutes. At first they told me that minutes do not roll over when a phone is deactivated. Then they told me that they DID roll over & my daughter used all 135 min. in 30 day (but they have 0 info they can provide as to what, when, how). They expect me to just go on their word ) nevermind that I never receive any statements of usage in the mail or email). Stalling tactics.

On 2-2-09 the Motorola C139 lost my prepaid 170 minutes and displayed 01/01/01 expiration date. I had the Value Lifetime Plan for $5.95 per month for several months that allowed me to use the minutes when needed without losing the minutes. The monthly update occured at the beginning of each month so I turned the phone on for two days with the correct date and minutes displaying. The third day displayed above mentioned error.

I phoned TRACFONE and their reply was that the phone had reset itself, program was old and company no longer could service the program. Nothing they could do. I needed to purchase a new phone and they would roll the minutes to the new phone. I spoke to a superviser to ask for a $60.00 refund of minutes and the last two months of Lifetime Value Plan totaling $11.90. She said the company policy was no refund of minutes but could refund one month of $5.95. I explained that there was no notification of the phones program becoming outdated so I could use the minutes prior to their no service date.

This is a company error. My phone is working fine. I was very upset and explained the company is scamming consumers out of paid minutes and new phones. I informed her that I would contact the Better Business Bureau. The supervisor continued to quote the company's policy.

$60.00 for 170 unused minutes and $11.90 for two months of Lifetime Value Plan.

Your company wiped out all my time on my phone. Had well over 200 minutes on there. I would like my money back.

Paid over one hundred dollars to get minutes added to my phone. It didn't work after that. It always said No Service Available Tracfone would not refund my money. They are a very dishonest company. Will never use their products again

Lost over one hundred dollars

In January 2009, my husband's Tracfone suddenly went blank and would not recharge, shortly after it's one year warranty expired. It had around 400 minutes remaining on it, plus I had just added 650 more minutes on Dec 7, 2008, in order to keep the account active. The helpline said it was dead and I would have to purchase a new phone and transfer the minutes.

When I tried to do that, they were unable to access our minutes from the old phone because it was dead. So, they said those were just lost. Also, they were unable to find any record of the new minutes I had just purchased 12/07/08. I told them I was looking at the Visa bill showing their $108.59 charge. After speaking to 3 different people (all hard to understand), & being put on hold numerous times, the 4th person was able to locate the charge and credit my phone with those new minutes. But, I am out the old minutes.

Seems like that would've been in their records when I added the new minutes. I sure had to enter in enough codes and numbers. This last phone call (one of five, trying to fix this problem) took an hour and a half, most of it on hold.

On Sunday the 4th I purchased 120 minutes from my handset (the buy airtime now tool in prepaid menu) . I was charged twice for only 120 minutes. After briefly describing my issue that I had with a gentleman, I then was transferred to a lady, whom he said would be able to assist me further. After talking with her, she said that I didn't have any double charges, when I got upset I told her to check again, she apologized for the wrong information, and that yes I was charged twice on the same day.

She the put me on hold and waited for her supervisor, when she got back on she said that I was ineligible for a refund because it was done by handset!, I told her that this was Tracfone's fault and not mine, I want my refund of $31.60 that I NEVER received minutes for, her supervisor told me NO, and he could not help me any further. This is the kind of service that I guess I should have expected as I have had issues in the past with Tracfone on not only my account but with my Fiancee's too.

It was tolerated because at that time we could not afford a monthly bill, but a monthly bill is better than having such a hard time dealing with Tracfone and their lies, scams and intolerable behavior. Not only did I not get my refund their was a lot of snickering and muffled laughing at my expense as well, VERY UNPROFESSIONAL. I will be using the rest of my minutes I have and canceling all of our subscriptions with them.(Fiancee's, mine and 4 boys along with my niece's)

Tracfone pay-per-call is not only expensive, but they have been sending me SPAM, which uses the minutes I buy. This is a fruadulent method of making the user buy more minutes.

I received a renew code on my phone from Tracfone. The message was get 30 bonus mins by adding a Tracfone 120 mins card. Use promo code 261128. I bought a 120 min card and wen't to add it and they gave me the 120 min but refused to give me the 30 min bonus. When I called them they told me that there was nothing thye could or would do about it. Our state attorney said they would look into it but that was the last we heard of it.

I purchased a Double Minutes for the Life of the phone card with my first Tracfone. That was Dec. 06. I have had no problems with the minutes doubling since then until now. A few months ago I put a value min plan on my phone and my husbands as well. When this months minutes went two days ago- they did not double. I was sent an email response to may claim - identical to what Sanya was told that there was a glitch in there system and it was supposed to have expired a year ago.

When I called Tracfone regarding this completely bogus response I was then given two different responses. First an agent told me that the Double Minutes for Life feature only meant for the life of the warranty that was on the phone but that out of a courtesy they extended for one extra year past the warranty period of one year. Obviously, that was also bogus because that would be blatant false advertising since it clearly states on their website (and I printed it out with the fine print) that it is not the warranty period but the actual life of the phone. When I argued this with him he went to talk to someone in another department. Then he gave this third bogus explanation that phones that were purchased prior to 2007 were somehow part of a glitch in their system but that out of the goodness of their generous hearts instead of completely removing the double min feature from our phones they had instead (without informing their customers) decided to just allow it to be a 2 yr card instead of for the life of the phone.

However, if you purchased a phone after 2007 then you actually did have the double for life feature. Bogus...and they are planning on just getting away with this scot free. Not a chance as far as I am concerned. I intend to track down whatever avenues are available to me to rectify this. We need to stop tolerating this kind of false advertising. Even their catch phrase for the company includes the words No Surprises. Hah- not likely. Please....I implore others who have had this situation develop please come forward and lets teach this company a lesson!

Time wasted arguing on the phone, having to type this complaint, track down other similar scenarios; increase to blood pressure due to anger and stress, monetary damages for feature paid for and then not received.

Last August they advised us that they would upgrade our phone free of charge. Since then I had to purchase a new phone in Massena New York . I have so many case Number to long to list. All together I have spent at least 50 hours on the phone and spoke to 34 people which I have al the names and dates. On Jan 7 2009 I contacted them to transfer minutes from one phone to the other. They coud not even do this properly. I had 1778 units on one phone to be transferred to another which I had 97 units. All thet transferred was 1093 units.For some reason they lost the balance 598 units in the process.

Then then gave a case number which now I have to wait 2 weeks to find out what happened. I am so disgusted with tracfone and the only reason i stay with them is that I have all these units paid for. If they would offer to give me back my money for all these units I would take it and never refer anyone to tracfone, as in the past I have referred friends . No more. Discusted and very unhappy with this company.

I purchased a new phone in Massena New York. at 29.95and now 598 Units missing. I figure at least $ 300.00. Now 50 hours of time spent at minimum wage.???????????????

Purchased a double minute for life program and a family plan which I pay $23.50 per month for. I recieve 100 minutes for my phone and my sons two phones get 30 minutes. I have been reciving 100 minutes for the past two years. December minutes credited to my phone were only 50 minutes. Upon calling Tracfone I was told over and over that I did not have a DMFL plan and that my double minutes had expired. I was told they expired in November of 07 and that for all of 2008 it was a system glitch that I recieved double minutes.

This company is ripping off the consumer, they refused to do anything about it and politely said tough. After looking at this consumer website I realized that there are many other people out there that the same thing has happened too and they have been given the same excuses. There has to be something that can be done. I'm contacting the BBB on Friday and the Attorney General if necessary. I think we need a class action suit against these people. Times are hard enough without a company like this making it harder. Enough is Enough.

I am a single parent that cannot afford a regular cell phone 2 year contract with 3 phones on it. I have paid for a product that has been withdrawn without my consent and at my cost.

I purchase a 1 year extension and 650 minutes air time from Tracfone over the web. When the purchase did not show up on my phone, I called Tracfone; they told me my transaction did not appear on their computer. I waited a couple of days and contacted my credit card to find out that Tracfone had made a $103 charge. On the phone again to Tracfone. After being transfered from one person to another, I found that they had credited anther phone for the purchase and there was nothing they were willing to do about it. I have filed a complaint with the FCC on form 2000B and encourage others to do the same.

$103 down the hole unless I win the disputed charge with the credit card company. Plus many hours of grief and frustration.

My daughter lost her phone in the house, so we didn't call to cancel it knowing it would turn up. We registered for the 50 minute, $10 a month plan through the website and figured she'd have over 100 minutes by the time we found it. We were charged on the 8th of Nov. and Dec. and found it finally around 12/25. We turned the phone on after charging and found out there were 0.0 units of time on the phone. I contacted their customer service on 12/28/08 and was told that because my credit card was charged a month ago, I should have called then or because my daughter lost the phone, I should have called to cancel it. I told her I knew it was in the house and ASSUMED the minutes would be there. Can you tell me the balance of my minutes. She said no, to do better parenting and read the agreement and too bad for me. I said it was theft by deception, cancel my subscription to their service and I would go to Verizon. She at least did that for me.

I lost $10.59 a month for 2 months and received 0.0 minutes for it when I should have had 100 minutes.

I purchased the tracfone for my mother. Two months ago, we had problems with the phone after I had loaded minutes via their website. The phone would not accept the minutes. I contacted tracphone, the customer service rep talked me thru the situation, about 10min worth of codes and stuff, then it worked, two months later, the same thing happen, the phone is not worth the problems, to make things worse,the website I had registrart now seems like it doesn't have my account number. This is totally frustrating and I would not recommend that anyone use this service or phone. I am not going out the door to find a better product.

My mother relies on the phone for contact, she has medical issues, diabetic, needs to be able to contact someone when a situation arises.

My Tracfone wouldn't accept minutes bought with my credit card. Call center was useless and took hours to do nothing.

I sent an email complaint to the Florida Better Business Bureau and got a personal call from the Florida head office of Tracfone the next day. Please advise other Tracfone (or other) customers on your website to do this! It took her about two minutes to fix my phone. Tracfone has an A rating with the BBB so obviously not too many people have made complaints, though your website is full of them!

I have a tracfone that I activated used and then allowed the service to expire. A few months later when I went to the website to reactivate the phone by purchasing minutes with the phone's serial number the website told me to call the customer service number. I was then told that the phone needed to be updated and would no longer work so they sent me another one -on that same call I was then given a series of codes to enter that erased all the information in the phone I had.

I waited a week and recieved the refurbished cheaper phone that would work with the current network. I noticed that I only got ten minutes of time but I paid for 60 on the website. I tried repeatedly over the next several days and many phonecalls to the customer service number to get Tracfone to give me my minutes. I was transfered back and forth and finally was told that I couldn't have the minutes I purchased because they'd been added to another serial number.

I wrote an email to the tracfone people hoping that I could spell out for them what I had a hard time getting anyone on the phone to understand. They asked for both phones serial numbers just like the phone agents did and then told me to call the number. Tracfone ripped me off totally. STEER CLEAR! You will get ripped off!!

My son lost the phone in the house, so I called about transferring the minutes. They said it would be no problem. I bought a new phone and called for my minutes. The man, who was almost impossible to understand, told me he couldn't find my exact amount of minutes on his computer, and that I should go to my account and add some so I could see the total minutes. After the addition, the total was not displayed. Originally in this conversation I was told I could only get the last amount I purchased (400 minutes). Now, after this, he told me I could only get the 120 minutes.

After being on the phone for 30 minutes with him, he told me to call in 2 weeks and they would have it. I called in 2 weeks, and after 95 minutes of being placed on repeated hold, I spoke to a supervisor who continued to put me on hold and told me I could get 360 minutes. How they got that, I do not know. After all this, I still received 160 minutes less then what I can prove I bought through my credit card.

I want everyone to know that, if you have absolutely no problems with the phone, it may work out for you. However, if you have any problem whatsoever, forget it. If you can get hold of anyone, you can't understand them. You echo in the phone, are constantly on hold for just 3 minutes and the annoyance alone of being on the phone that long for nothing and people who don't understand you shining you on, is unexplainable. Beyond mad. Plus the minutes on my cell I wasted. I can't discourage people enough when considering this phone.

Tracfone has TERRIBLE customer service and EVEN WORSE record keeping. My Double Minutes for Life card was never properly input into my phone's account, and I had to call to have them manually add the double minutes the last time. They SAID at the time they would fix the problem and now, five months later, when adding more minutes, they didn't double again.

Now Customer Service claims they don't have a record of the pin number which I (stupidly) discarded the last time after they SAID they had fixed the problem and I believed them when the double minutes showed up on my phone. But they had only MANUALLY added them the last time it turns out. So with no proof I have now lost my DMFL EVEN THOUGH the records show they doubled them the last time.

I have been receiving text messages from Tracfone advertising their specials and these deducts minutes from my phone no matter how I try to navigate around them. So, I am paying for THEIR ADVERTISING! I have complained and they keep saying it's been taken care of. NOT! I still get the text messages and the minutes keep being deducted.

I am paying for Tracfone advertising! Plus, my energy and time is wasted trying to get this resolved as the problem continues. The person I spoke with was in Bogota Columbia and barely spoke English! My nose is smelling something rotten going on here!

I received a flier through the mail that preferred customers would get 1000 minutes for the price of 400 minutes, if I used a promotional code when ordering. When I ordered (online) I only received 600 minutes. The web site did not warn me that I was only getting 600 minutes before the transaction took place. I called their customer service and was told that it only applies to their double minute customers and they do not give refunds. I do not get fliers from Tracfone on a regular basis and they should not have sent these fliers to customers that are not eligible. This is highly deceptive.

I paid $99.99 for what I believed was 1000 minutes of airtime and only received 600 minutes.

On 11/08/2008 I used the Tracfone website to buy a 400 minute card with 1 year service for $99.99. I used the promo code 53018 which offered 800 bonus minutes, and the page accepted the code. In the next steps, I saw the 400 minutes purchase, plus 800 bonus minutes, totalling 1200 minutes. I printed this out on paper as such.

When the minutes went on my phone, I ASSUMED that the 400 minutes I had purchased would double, as is common since I understood my phone to have DMFL on the phone when purchased (W370 phone) BUT the minutes DID NOT DOUBLE. I should have gotten 1600 minutes, not 1200.

I emailed TracFone and explained this, but after several letters back and forth over a week, I can note multiple obvious misrepresentations of the truth. I have their lies in print. TracFone owes me 400 minutes to correct the doubling feature, and 100 minutes for a port-in bonus. TracFone keeps running me in circles, making severe aggravation, rather than just give what I paid for. I have all the documents for my claim, and have sent it to them, but they ignore the proof in black and white.

They lead me to believe that they're incompetent or intentionally lying to customers. They have a very long reputation of unsettled claims, and I intend not to be another. If I do not get satisfaction from TracFone for this seemingly small issue, I will use all other avenues of settlement, such as FCC & Atty Gen, or litigation. My time for recovery will be at issue in such case.

I purchaced air time minutes on the internet. The last step created a error message with instruuctions to call their service center. I checked my bank and verified the purchase was posted on my account. The service center was very cordial but failed to call back as stated. I called back and their service center stated the technecians were going to correct the error with in 24 hours. I am now in the 3rd day with no returned calls and no more information than I had from day one.

I bought 2 tracfones, the service date ran out on the first one so I had to buy another. I only used this phone for trips, and if needed emergencies. While on a trip, I tried to call a hotel to confirm a reservation, but couldn't place the call, and after trying for the next few days, then a couple weeks, when back at home, called them and they sent me a new Sim card within a few days.

After 2 long grueling calls probably 2 to 3 hours, when they couldn't re-program my phone; their final comment was to say that I had to purchase more minutes, even though I had 397 minutes left on my service plan when they were trying to re-program it and couldn't. Also, my service date was until Feb 09. I was helpless, now it looks like I lost all that money, plus I don't have a phone. Please help

I had bought a years service plan with 400 or so minutes in July 2008

I purchased an upgraded phone for my boyfriend who has had tracfone for a little over a year, and when I went to try to switch his number to the new phone, I had to end up calling tracfone, and after doing as instructed the minutes were switched from his old phone to the new phone but not the number. The operator said to give it 24 to 48 for the number to switch, I waited 72 hours and no number switch, called tracfone back and had to go through the whole story again, she first tried to say no, there was no number to switch, and I explained to her what happened, and she had me on hold for over an hour, coming back and saying may I place you on hold for another 3 minutes for over an hour, then she comes back and says, we need to send you a new simm card, it should be there in 3 days, it comes,

I put the simm card in and call them as per their instruction and give them the case number, it goes on with them trying to switch the number for over an hour, then they come back and say, we need to send you a new simm card and that will have the old number on it. I said, wait, that's what this simm card was for, she said, she aplogized and said she knew I was frustated but that's what needed to happen, I said, let me speak to your supervisor, almost 10 minutes goes by, the supervisor comes on and I can barely hear her, due to so many people talking around her, I started to explain what was happening but I was so frustrated by then I said, you know what just activate this simm with what ever number is available, and after 15 minutes it was activated, but I was so frustrated, I wrote to them to tell them so and this is what I got in response, all they talk about is the simm card which I already received...

I too purchased a double minutes for life of the phone card a little more than 2 years ago. I've never had any trouble adding minutes before and they've always automatically doubled. Yesterday I had to purchase more minutes. They offered a promotion on their website of a bonus 200 minutes for the 1 year plus 400 minutes card I ended up purchasing. I did not receive my double minutes or the bonus minutes. Not having time to wait on hold, I sent an e-mail to their technical support.

My response came a day later stating that their system shows I did (or should've received) the 200 bonus minutes. But I still don't have them. They wanted me to reply with some numbers off of my phone, which I did. The real rub is in the double minutes. They tell me that my double minute plan was only good for 1 year. That's a lie. I received double minutes long after a 1 year period. The agent told me that I received the benefits for more than 1 year because of a system error. When I didn't get anywhere with her, I asked to speak to a supervisor. After much wasted time, he told me the same thing except that I had received a bonus year of double minutes when I purchased the double minutes. Now I know they're lying because they don't even have their story straight! I KNOW I purchased double mintues for life and now they're telling me I didn't and if that's what I want, then I have to purchase that plan.

Conveniently the receipt I had printed online when I purchased this plan shows the date and amount spent but not the specific airtime plan I purchased. So, it's basically their word against mine. So much for the customer's always right. Interestingly, I went to their website to view the price difference between double minutes for 1 year vs. double minutes for life. I don't even see a plan available that has double minutes for only 1 year. The double minute plans are all for the life of a single phone. Judging by the other complaints posted on Consumer Affairs, I'm not the only one this has happened to. I have to wonder if they aren't losing money in this bad economy and just reneging on their contract. They shouldn't get away with this. Are there any lawyers out there smelling a class action laywsuit?

on 10/27/08 I was offered a 1 year service with 400 minutes (doubled to 800 minutes because I have a valid double minutes card, + 200 bonus minutes if I purchassed befor 11/5/08

I made the purchase on line, followed all instructions and recieved only 600 minutes. when calling the company I was told too bad, nothing can be done about it.

on 10/27/08 I was offered a 1 year service with 400 minutes (doubled to 800 minutes because I have a valid double minutes card, + 200 bonus minutes if I purchassed befor 11/5/08 I made the purchase on line, followed all instructions and recieved only 600 minutes.

when calling the company I was told too bad, nothing can be done about it.

1. [Their] service gave out my phone # to a company that is calling my cell phone, which uses up my minutes. 2: my motorola iemi has no blue tooth option as my other phone (same model)

lost time and cannot use blue tooth that I purchased

Purchased phone card that says adds 1 year to your service end date (OK) plus double minutes on other minutes you add for the life of your phone. This is the problem. They are telling me the double minutes are only good for one year, but that is NOT what the card I paid $139.99 for said. I had been receiving double minutes until my last card purchase of 200 minutes. I only got 200 minutes. I believe I should have received 400 minutes.

I feel I did not receive the 200 double minutes that were offered for the life of my phone. I will not receive double minutes unless I purchase another card wich is not what the card said.That's what I was told by a technician. I would like to be able to redeem any further minutes for double as promised without any hassles.

The acute problem right now is, TracFone has pocketed my $96.86 I paid online last night, but I did not receive the minutes I paid for. Their customer assistance agents claim that their computers show I got the minutes. When I insisted I still have '0.00 minutes', they then put me back and forth 'on hold' for most of two hours. I had to hang up, call back, was dropped, bounced around, fed the same old lines 'let me update your information again...or let me put you on hold while I talk to my supervisor...'

I then started insisting 'I just want my money back; I don't want the minutes anymore.' They were then unable to accomplish that. One polite agent(and one more informative than most) admitted that she just could not pull up my information on the computer, and neither could her supervisor. I simply cannot afford to spend hours and hours just to get back my $96.86. This comes after a 6-week period (Aug-Sep 08) in which I actually spent a total of about 10 HOURS(!) on hold with TracFone agents, because they were technically unable to change my phone number FROM my relatives' Chicago area code TO my current area code in New Mexico.

When I FINALLY found someone at TracFone who was able to resolve my problem, she admitted she was astounded to see that TracFone had repeatedly sent me SIM cards to change my number TO the Chicago number I already had! (but didn't want anymore) rather than the New Mexico area code I was requesting. Wow. Just...wow.

I'm still out nearly $100! And I have lost vast amounts of valuable work time.