TracFone Missing Minutes

I had just bought 260 minutes the other week. And today, I looked at my phone because it was beeping and it said 1.77 minutes left! So basically, I wasted all that money on TracFone twice and for no apparent reason! By the way, this wasn't the first time it has happened. I'm fed up with TracFone and am leaving for NET10!

After numerous call, Andrew at TracFone finally did assist me and added minutes. I used up 60 minutes to add 60 minutes. I think that TracFone should compensate me! So much anguish, confusion and extremely dissatisfied. Many CSC representatives are unprofessional and should be re-trained to assist clients.

Robbed me of 2500 minutes - I bought a TracFone on the first of March and purchased 3400 minutes. I barely use a cell phone and thought this would be cheaper than a regular cellphone plan. I've used a total of one hour talk time and 100 texts in 2 months and my phone is now down to 850 minutes! I called them and they replaced my phone with a new one but they would only put 20 minutes on the new phone and disabled the old phone with the 850 minutes. So now I only have 20 minutes of talk time. How do I resolve this?! What agencies can I contact to complain about this? This is fraud! It's theft!! Incredibly frustrated!

I called to find out why my "value plan" minutes had not been added this month. I spent approx. 1-1/2 hours on the phone total and had to call back and spoke to 4 different people. At first, I was told my credit card was not accepted. I told them that my card "expiration date" had passed and said that I had the same number, which was reinstated to 02/15. On the first set of calls, I was transferred to another person and had to retell the whole story again. They kept me on the line for several minutes and then came back and told me my "new" card had been rejected. I said I had just used it and knew it was alright.

I hung up and called my credit card provider and they said the card was fine. I again called back and even though the last person I talked to said they would make a note of what transpired between us, they didn't. I had to explain the whole thing over again for the 3rd and 4th time. This person kept me on the phone for about a half hour or more coming back several times and saying "please hold for 3 minutes," while they check with their superior. I asked to speak to "their superior" and was told they could transfer me to another dept. I said I didn't want to have to repeat the story again for the 5th time! They asked me to "hold again". After another several minutes, I was told my credit card was "fine" and to "hold again". When they came back and said "everything was fine", I asked if I could get my "value plan minutes" right away as I only had 9.70 minutes left. I was told it would take 24-48 hours, which just put me over the edge!

First of all, most of the people there who answer the phone, do not speak clear English nor understand so it takes that much more time to communicate with them not understanding you or vice versa. Just to note, I had used up all of my minutes the previous month so I had called on March 27th and added "30 minutes", which the person said they were doubled to "60" due to the "plan" I was on. I asked at that time if he had made a note of my new "expiration date" on my card so I would have no problem getting my minutes on April 9th. He said no problem he had taken care of it.

Obviously, he didn't as my minutes were never added. Funny that this same card was used at that time and accepted as payment (not rejected), but when I tried to restore my original plan, all of a sudden my card was rejected. It was the same one they accepted a couple of weeks previously. When I bought this phone, it came with 125 minutes - double for life, plus 1-3 months (air-time). I can't remember how many months air time. They kept asking me "what plan" I wanted. I told them the same one I had when I purchased this phone.

I really believe that they didn't want to give me that original plan and wanted me to just get the regular 125 minutes with the double minutes + added airtime. I said, "You should have a record of what I had." They said they have all the records. Then I asked, "Then, why do you keep asking me what plan I want when I say I want the previous plan I just had?" They also kept asking me if I had another phone under this card and I kept saying "no" this is the only phone.

I think they just believe they didn't want to restore my original plan even though it says "double minutes for life" with the purchase of the phone I bought. I've never encountered such horrible service. They continue to ask you questions which should be in your account, if what they say is true that they have "all the records"! I feel if my card and "everything" was "fine", they should have immediately restored my minutes to my phone. Dealing with their customer service is a living nightmare and I never want to have to deal with such incompetence again. Sure they were polite, but totally uninformed about my account, even questioning me several times for info that they should've had. I've never been so frustrated. It's a wonder that they exist with the way that they deal with their customers.

I bought a new phone to replace my broken one. I also bought 120 minutes for $29.99. I have double minutes and a promo code so I had 300 minutes on my old phone. I then called and switched the old phone to the new phone, but the next day, it came on with only 9 minutes. I called the number I was told I would have to call but was told that they don't have an option for that. I just need to wait for my minutes as they would be coming.

I bought a new TracFone because the phone I had was a piece of garbage. I had over 3,000 minutes on my old phone. When my new phone was activated, I got 10 minutes and service will end in 56 days. Per the web site you are supposed to be able to transfer your phone number, remaining minutes, and your end of service date would remain the same, which in my case is in Dec. 2012.

I got the run around from one person to the next and got different answers from all four different people. I was on the phone for one hour. I was told that the minutes and end service date will be transferred. All I have to do is leave my phone on. Well, minutes were transferred but not the end of service.

Once again, I had to call and was told that the end of service date would not change but they are going to go by my records and my end of service date will be December. I am very confident that my service will end in 56 days and I will have to call customer service again and go through the run around again. This is extremely poor customer service and maybe if clear English is spoken, it would be helpful.

We purchased a TracFone for our 4th grade daughter to have at home for emergencies. The phone doesn't get used much so we thought the minutes we purchased would stay on the phone after it deactivated for unuse until you reactivated it. But once the phone was cut off and we tried to reactivate it, the minutes we had already purchased were gone. Since the "grace period" for the minutes we already had on the phone expired, they went away. We paid for those minutes but never used them so I am very upset that we can't also keep those minutes. If you buy a gift card to a store, they can't absorb the money after a certain time. Why can't TracFone absorb those paid minutes after a certain time? Wrong. If anyone has any idea about suing TracFone for keeping our paid minutes, let me know. I'll certainly help.

I started with 140 minutes. I have had very bad connections at work. I tried to get a replacement phone as my old phone did not have a problem. After hours on the phone with TracFone, the best they could do is send a new SIM card. I also tried to get a report of my cell usage so I could see where all the minutes were going. I'd only made a few calls and fewer texts sent and received. They said they could not access that data and I just had to buy more minutes. I'm very unhappy with TracFone!

I bought a new TracFone over 5 days ago to replace another TracFone that was no longer working. TracFone removed my 900-plus remaining minutes from my old phone, but has yet to activate my new TracFone. I have paid for TracFone service through 12/26/2012. I have been calling TracFone's customer service department for 5 days now and each day I have been told they will activate my new TracFone. It is still not activated.

500 minutes disappeared from my TracFone overnight. I don't use the internet function nor do I send videos to friends. I e-mailed TracFone customer service, but I have had no response. If I wish to throw my money away, I can think of 1,000 better ways to get it done. I am finished with TracFone and will never use their services again.

I spent an hour on hold for them to do nothing for me. The man kept telling me that he needed to transfer me to another department but that they were not answering for 52 minutes, to be exact. So I gave up and went to their website to email their tech support to be told to call back because they didn't have enough information (despite every bit of information they asked for being in the email). So I called back on the weekend and spent another half an hour for them to only be able to transfer my phone number and not my minutes. I had to do this because my phone was defective and the touch screen was non-responsive I just went ahead and bought a new phone. I was told that I would have to call back during the weekday before 5 to reach the department that can transfer my minutes.

So I called back again and spent a half an hour on the phone to finish getting my minutes transferred. The woman first told me they were not going to do it and that I had no minutes. After me raising a stink, they "graciously" gave me 440 minutes when I had 675. I have been a customer of TracFone for over 4 years and this is the kind of "customer service" I received. Also, I noticed that in the last year I have been receiving an inordinate amount of spam texts. I have my suspicions that either their phone list was hacked or they sold the lists to advertisers. Needless to say, I am leaving TracFone and moving on to another wireless carrier.

When I reactivated this lousy phone awhile back, I was told that my previous purchased minutes would be reapplied to my newly purchased minutes, as I had let the year date lapse. The minutes were never reapplied. Some customer service agent from India, flat out lied. That's right, any minutes purchased, will never be returned to a costumer, if the TracFone year date lapses, and one attempts to reactivate a TracFone. I just now attempted to purchase 400 minutes, and was supposed to receive 250 bonus minutes with the purchase.

TracFone wants a return customer to sign-in, and when one does, you play hell, attempting to be credited with the bonus minutes. I will never be so glad to use the last minute of the TracFone. I unfortunately now have. When I do, I will take said phone into my garage, place it between the jaws of the vice, and apply as much pressure as possible upon spinning the handle. I will then toss the end result crumbled plastic garbage into the trash.

6 months ago, I added a third phone to our Family Value Plan. This plan came with double minutes for life. Every month since then, I have had to spend 1 hour-2 1/2 hours every month to get the minutes on that phone. First, they never doubled it. Then the last two months, they dropped the phone from the plan with no warning, didn't charge for it or give the minutes and I can't add it back on to the plan until 3 days before the next payment date, which is often erratic.

I usually have to talk to at least 2 people to get a resolution. It is very hard to get them to pass you on to a supervisor, and you have to wait on hold and explain everything again. The average agent can't do much and is difficult to understand. I insisted on added minutes and extended service date as compensation for my time, and then today, I filed a complaint with the FCC and I urge others to do the same.

I have 3 Tracfones for my family. Recently, we noticed that my daughter's phone went from having service days until August 2012 to being inactive due to not enough service days! For Christmas, I bought 3 new phones and in trying to activate them, the website will only transfer 240 minutes and 87 service days regardless of how many minutes and service days are on the phones. One phone has 1297 minutes and a year of service days!

This is common practice with Tracfone. In the past I've called to transfer minutes to new phones and the amount of minutes they offer to transfer depends on which representative you're taking to! This points to a continuing practice of deceiving the public and attempts to cheat customers out of minutes and service days they have already paid for. As Tracfone doesn't allow you to see minutes or service days on the website, it's difficult to know where you stand.

I had to have a new phone sent to me old phone went out could not see any information on it. They shipped me a new phone same phone number and would not transfer my minutes over to my new phone. I am very disappointed with the company and have told everyone about this that I meet. I will no longer by anything that is associated with TracFone. This is not a good way to conduct business as you well know again. I am done with TracFone.

My TracFone stopped working and had 277 minutes on it. When I ordered a new TracFone through our state's low income program, I lost all of my minutes. The manager said that my old phone was coded as "stolen", and thus they couldn't give me my minutes back on the new phone. This was despite the fact that I had sent the faulty phone back. Even after acknowledging they had received the faulty phone back they would not change the code, from being tagged as stolen, and would not return my minutes.

Now, I have a new TracFone, but I must call each month to receive my minutes, and it takes generally 40-60 minutes of call time to get my minutes updated. My minutes will simply not be automatically added, although each month I am assured that the service reps have "solved" this issue. Basically, I use up all of my program's minutes each month, attempting to get my minutes for the next month. Given my complaints and others' experiences, why hasn't the US Attorney General taken this case on? This is poor, unethical business practice from TracFone.

On 12/14/11, in the evening, I heard something going on with my phone. Each time I looked at the phone, it went out of sleep mode to completely on. After this happened three or four times, I held the phone in my hand and noticed that I lost about 125 minutes. I contacted Tracfone and they had me check my phone, push certain buttons to get certain codes. The person on the phone said that when I had the phone in my pocket, my movement must have dialed phone numbers.

I informed them that I had a slider phone and when I put the phone in my pocket, the top part of the phone slides over the buttons so that it's impossible for a call to be made. I received no satisfaction and told them that they had one unhappy customer. The more I thought about this incident, I remembered that a similar event occurred the last time that I had about one hundred minutes remaining. It seemed as though by having minutes deducted, I would then have to purchase more minutes which I did. I've been getting minutes from prepaid online. They told me that the problem was not related to them.

Seemed like a great plan until I discovered minutes not deducted properly. For 41 seconds of usage, approximately 5 minutes were deducted. Makes you wonder how long that has been going on unnoticed.

They will not respond to email, must call [and use more minutes] No satisfaction. I was given a code number to enter in my phone, the results apparently showed correct deductions according to the service person. Have no idea what the code represents, I do know they will not easily give up records when asking only for the charges they made for the last 5 minutes of my phone usage. Have to fill out a form and send it into their executive department.

This is simply criminal. The phone with double minutes was deactivated. I spent 5 hours of calling to have phone reactivated and double minutes restored only to have three separate "managers" assure me this would be done. The last call ended after at least four people on the other end of the phone could be heard laughing. The operator/manager was unwilling to give me her name or operator number or a supervisor (claiming that as the manager, she oversaw the supervisor) to talk to, even though she took at least 7 breaks in our previous conversation to check things out with her supervisor.

Now I am sitting on a phone that has minutes showing on it yet I cannot use them, and each call to rectify the situation takes longer and leads to more transparent tactics to cheat me out of the services I have paid for. It seems to me that this company is counting on the fact that the losses incurred while using their product are small enough that no one will do anything about it. Someone should file a class action suit against this company.

Tracfone was supposed to be local calls and I have seen double and triple minutes when away from home taken away when talking. I went to upgrade and buy a new phone, only to be told that I cannot buy it due to my address not coming up in their outdated system. I live in ** and they can only find this as Olyphant, PA with this zip. Over 3 hours on the phone to no avail and them telling me that I cannot purchase a new phone from my address. Tracfone is finished with me. I told them to call the post office with my address but instead, they decided not to sell me a new phone unless I had it shipped to an address different than where I live. How ** these people are! Do not buy from them! You only get customer service in South America and cannot understand what they are saying. I finally got a supervisor, only to be told the same thing. They could have verified my address easily with the post office but refused as it did not show up in their records. Stay away from Tracfone!

I'm complaining about this free phone, which despite of being free, they are giving you a minimal minute fee. You get to put in a position to buy more from Tracfone for high prices. They give you just enough that you always need more minutes. It's not reliable because Tracfone over charges for minutes. I think that it's just a scam to milk the poor for more money. Why pay for a plan, when you can pay bucks for minutes each month.

I have a Tracfone. I'm on disability, so I'm always at home and have a landline. I rarely use my Tracfone and I had accrued 3200 minutes. Last night, I turned on my phone and it had 0.20 minutes.

I just spent 30 minutes on the phone with their corporate office and the lady was less than helpful but only 200 minutes would be replaced. She said that maybe I left my phone on the browser but, the phone doesn't even connect to the browser. I tried it at a doctor's office and it just hung there and I ended it. This has been a nightmare since I changed phones, a month ago. I always liked Tracfone, but now I loathe them. It seems to me like a scam to make customers buy more minutes.

I was enrolled in a value plan. They took the money out of my account but I never got my minutes. When I called, they told me that they gave me 100 minutes so they wouldn't be adding any more minutes to my account. This is the second time that this has happened. They will not add my minutes nor put the money back into my account.

I was on value plan. I have two TracFones on plan. I was getting charged but was not getting the minimum. It was the same as all the other customers. I was on the phone 2-3 hrs and it got nowhere. They were taking out $30.00 a month from my account without getting the minimum. I never did get the minimum. One phone was used for company work. I started having trouble calling customer service after entering 623 # in the broken phone that I could still use to make and receive calls. They said they would send me another phone. Okay, thanks. I went to use the phone they deactivated, which cannot make or receive calls. I had to call back on the phone for another hour. The new phone came and it was a replacement for my wife's phone. They took 1,000 minutes from my phone. I called again. It was still the same. I got the runaround. They said that they would go ahead and replace my wife's phone. But mine was okay. By the time I got done, I got nothing I needed. I could not even speak English anymore. Do not buy TracFone.

I ran out of minutes and bought new minutes on the website. I never received them on my phone. I called the customer service and was told the minutes were given to the number on a different account. I was advised that if you run out of airtime, your phone can be deactivated and your number can be assigned to someone else automatically, without a specific time. It can be one day after your service days end or five. Since I'm out on the field running around doing appraisals, I may forget to add time so it's unacceptable. Long story short, no refund. They're sending me a new sim card and some stranger just got a ** load of free minutes on my dime.

We purchased a two Triple Minutes for life TracFones. They were not delivered on time as promised. Late. I immediately began online activation. After 24 hours, TracFone called to say that the Verizon account number I provided for porting numbers to TracFone was 'rejected' by Verizon. I called Verizon, who gave me an additional digit [0] at the beginning of the account number that does not appear on my Verizon statement.

So, I corrected my account number online with TracFone. I also called TracFone Customer Service to notify them to try again. I called them 44 minutes on the 3rd day after online activation requested and 55 minutes on the 4th day. Each time, TracFone told me my account number was 'rejected' by Verizon. I called Verizon again and they told me the account number needed '-00001' at the end of the account number or even drop the '-00001', etc. Day 5, TracFone has never activated! Verizon is now not working! Plus because of the delay, I now owe Verizon another month! Thank you TracFone and Verizon for trapping me in la-la (pay all, no service) land!

I was sent a Tracfone Back to Basics offer. I bought a 60-minute card, applied the air time and used the promo code 44599. But I didn't get my bonus minutes.

I lost 3,100 paid minutes on my Tracfone. Tracfone representative said they had no idea what happened to the minutes and have no way of knowing what happened.

I didn't use Tracfone often but updated the Tracfone yearly. That's why I had a 3,100-minute balance.

Unable to add airtime and as Richard, N.C. indicated, accessing Tracfone is more difficult than the CIA!

I added minutes to my phone like I always did for the past 5 years. The website screen did not back up but by this time the minutes went to my wife's phone. I called them and they said they would fix it in India. I was on the phone with Haji for three hours but they were not able to fix it. Now the 550 minutes on my phone are canceled. The phone was canceled also. Both of our phones are not working.

I use Tracfone minutes always and as of March 30th I had to add minutes so my cell would stay on and went online and ordered 60 minutes. I gave all info they asked for. They billed my charge card on the 21st and I have not received my minutes. So I went to another Tracfone minutes and ordered 60 minutes for $19.99 and received them right away. Now how do I get my first $19.99 back?

I've had Tracfone service for several years. They texted me that my air time was running out, my phone with number ** was showing 735.9 min and that service ends 03/03/2012. I called on 3/14/2011 and told them they cut my service. They said according to their computer, my airtime expired. After 15 min of trying to reason with her (representative), I gave her my credit card information to add 1 year airtime. She told me that the 400 min that came with the airtime would be added to the existing 735 min. She said to call back if there was a problem.

I waited till the next day and the minutes and time hasn't changed, but I did have service. So I called about 2 pm on 3/15/11, got a male representative, hardly understandable and explained everything to him. After trying to reason with him for 15 min, he transfers me to nowhere. He gets back on, transfers again and this went on 3 more times. I hung up and called back, sounds like the same person. After 20 minutes with him, trying to reason then it turned to arguing. I told him to cancel the airtime and credit my card company. He said he can't do that. Another argument started, I told him that I want to talk to his manager. He said he can't allow that! I then hung up.

I bought a 25-dollar minute card for my phone. It didn't give me minutes so I called the 1800 number and they said that it was a service card. Why would I buy that when I already have service? I will never buy anything from TracFone or SafeLink again.

I purchased a 60-minute air time card for my TracFone and added these minutes on 2/12/2011 to my phone. I have successfully been using my phone since that date. Today, 2/21/2011, my phone was deactivated and I called TracFone's customer service and spoke with "Angeline." I was told that I would have to prove to TracFone that I purchased the minutes by faxing to them the receipt for these minutes, which I no longer have. I called the local CVS where I purchased the card and they are kind enough to at least look and see if they are able to get a copy of that receipt for me. I also purchased 400 minutes and one year of service from tracfoneminutes.org, a wholesale company affiliated with TracFone.

I called TracFone to verify that tracfoneminutes.org was indeed affiliated with them and this information was confirmed. My 400 minutes were actually doubled by tracfoneminutes.org on an error by their company, for which I was told that there was no way to take off the additional 400 minutes. So, in essence, I got those additional minutes at no cost to me. I have read hundreds of TracFone complaints and many of the stories are similar to mine. I am not confident that I will have a favorable outcome by having my phone re-activated. Thus, I will be out not just the cost but the use of the phone as well. Thank you for hearing my complaint.

I spent thirty minutes on the phone to try and get my mother's old messages retrieved. I followed the given instructions and all old messages were lost. They have poor customer service; following long wait time. I wonder if long wait time is on purpose in order for the company to sell more minutes of phone time.

I lost a message from AARP Insurance Company that has been giving my mother the run around.

I tried buying minutes online, it wouldn't go through. I pressed cancel, tried again, same thing happened. I got a notice to call their 800 number. They took the same info then transferred me to customer service. They had me punching numbers in which I never had to do then I got transferred to another department. They said they were having computer problems and my debit card was charged 6 times for the same transaction. They then let me know they didn't have a refund policy, but since it was their computer error, I'd get one in 30 days. I said, "You took it out in three seconds, you can put it back in three seconds." I got no response. They said they would call me in two hrs. Three hours later, I called them. "How can we help you?" After the runaround, they said they would call me in two hours (must be when people change shifts) and by the way it looks like your account was charged 11 times not 6. We really appreciate your business!

So I'm still waiting for the call. I've wasted a good part of the day on what should have taken five minutes. No one there speaks English and I feel sorry for anyone who works for that company. I've filed a fraud investigation through my bank. My bank account is over $120 short and still no minutes on my phone, or a call back

After over 7 hours on the phone with TracFone, safe link, as I am disabled. My phone was damaged, so I bought a new one. I called the number and I requested my old number. I was told a sim card would be mailed, which I did receive, I called again and was told that number was gone. When I first called TFSL, I was given a number and my remaining days and minutes were transferred to the new phone. When the call ended, so did my phone service. I then began waiting and trying to resolve getting my minutes and remaining days, while being told "our records show you have 55 service days left and 30 minutes" over and over. The TFSL representative repeated the same misinformation. When the records from my account were wiped away after getting off the phone with the rep, the situation still is not resolved. I have a letter from TracFone explaining the intent of the mailed sim card, the over 7 hours of their cable but not correcting the problem.

I do not own a Tracfone. Yet, I have been getting weekly automated calls from them saying that my minutes are running out. There was no option in the menu to talk with a representative. I could simply "enter my credit card number" to add more minutes or remove my number from the calling list.

I looked up the 800 number online and called to speak with someone. My primary concern was identity theft. I told the representative what my concerns were. She just wanted to take my number out of their system to fix the problem but I kept her on the line to try to find out who opened the account in the first place and how they might have taken my number. She finally said that they did have a record that someone in fact did open an account using my home number. I asked for their name. She said it was "confidential" but she did finally tell me the zip code which was from Washington D.C. and I live in Maine.

I asked to speak with her supervisor to see if I could get more information. I was connected and spoke with the supervisor who said that there is no record of any account with my number. I said, that can't be since I just spoke with a representative who told me there was and she also furnished a zip code from where the account came from. She said that the representative was asked to remove my number from the system so now there was no record of anything. I pressed on. She had me put on hold while she looked up my number under "old accounts" and she said that it wasn't there. I said that she could contact the representative who I first spoke with and that we could figure it out from there.

She said, "The only thing I can do is read her notes. She is in another service network, in another country". So, there is no way I can talk with her! I asked where she was located and she said Belize. I asked where the representative was and she looked it up and said "The Philippines". So since I know that I can call Belize or the Philippines with a simple 800 number from the US, then why would it be so hard for them to call each other? They refused to help me out in any other way.

Out of frustration, I hung up and vowed to first file complaints about this company and then find a way to track this issue down and get some protection.

I noticed my minutes were surprisingly low, 15 minutes remaining for 60 days! I had added 120 minutes in mid November bringing my total available to over 160 minutes. I don't use the phone much and only 4 or 5 people have the number. I have never had to add minutes for the sake of minutes only to extend the activation 90 more days. I tried to find out via the menu on the phone where 140 minutes went to, but it shows me that I've only used 11 minutes. The details of each incoming and outgoing call do not provide any used time, just the date. So I attempted to research my account on the website, this provided me no information whatsoever, leaving me to call customer service where I spent about 90 minutes trying to get this information.

Aside from the language barrier and background noise, it started out okay. But the representative couldn't do more than say all was working fine, despite the obvious, my phone is not tracking minutes used and I'm missing 100+ minutes. Off to a supervisor. Did I mention the language barrier and the repeating of the same information over and over and over? The supervisor read from the same script, except telling me that my desire for a call log would involve a notary "for security reasons". I just want to know when I made or received a 2-hour phone call.

This should not take an act of Congress right? I happen to be a notary and have done a decent amount of paralegal work. I asked for a copy of this policy specifically the part I signed! I then asked for the manager. She's got the same script and could not provide me any specific information about what statute, federal policy, anything at all really that they were following. That I have an account online, I have not changed any of that information. The information they have is all attached to my email, credit card, home address, telephone number, etc, etc. Please just email the account of record, the records requested.

They had a big Christmas promotion, just before the new year, it now costs $30 dollars to talk for 120 minutes making it $15 per hours to use my cell phone. Poor Service - Misleading Service - changed the contract agreement. My first Tracfone card was $30 for 1000 minutes, my second Tracfone card was $30 for 120 minutes. This is out and out right fraud.

I feel they performed a super bait and switch on me. Also, when I call their 800 support number, no one has ever answered. There is zero technical support or assistance in over twenty times that I have tried to call and run through their phone numbering system which always puts me back where I started. This is a terrible product and a terrible company. They need to be investigated for fraud.

I have been on the phone with Tracfone for about 4 hours the past week and the result is that they have taken my money for airtime I never received. I lost over 460 units of airtime that I paid for but never appeared on my phone. They are stealing from their customers.

I had an old cell phone that I gave to my son in-law's brother. When he added minutes on the old phone, it wiped out the 1,800 I had on my current phone. I went to use it when it said unregistered SIM. I called TracFone about it. They said that there was nothing they could do about it unless they had the old phone. I said it was on its way to Arkansas. I have the serial numbers but not the phone. The friend put 120 minutes on the old phone and they wanted to give those to me. I said that I didn't want those minutes as they were not mine. I wanted the 1,800 that dropped off the face of the earth. The phone didn't expire until 11/22/13.

Now, it says 12/14/10. I told them that I wanted to change my number in case he adds minutes again. They said that I would have to have another SIM card. I got a ticket number and waited for the card. It came in so I called again. They didn't give me the number I wanted but I said that it was alright. I just wanted my phone working. Then, I was told that I would have to buy more minutes to activate the phone again. I told them that I didn't want to buy minutes when I already had 1,800 on the phone.

After being put on hold numerous times, he was insistent that I would get my minutes back as soon as I bought another minute card. I said that I would do it right now if that would get me the rest back, as well as my service date. All this took three hours. The first call was for two hours. Buying time for the phone did get it activated. Right then, I had a text come in while on the phone with him. Evidently, it belonged to someone else as a nasty sex text come in. It cost me minutes to read and it wasn't for me. I said that I didn't want that number as it appears to belong to someone else .

In the meantime, I saw my 1,800 minutes on the phone. I was so excited for that. But the excitement was short lived. My minutes disappeared except for the new minute card I just bought. He said that the old minutes would come back in about 50 minutes. At this point, he changed the number again and said to check in 50 minutes for the old minutes. I went shopping with my husband and went to use the phone. Nothing happened. I wouldn't call out but still used minutes to try and call someone. I had my husband call my cell as he was with me and the phone said that I wasn't excepting calls right now. When I got home, I called TracFone again.

When I got Eddie, I was happy that I could understand him. He said that he could give me back 450 minutes right now after being on the phone for about an hour with him. I said, "Why can't I have them all?" No supervisor was there to give him permission to do that, but if I call in the morning, there would be someone there to help me. Then, he said that he would transfer me to his supervisor who could get me 450i minutes back tonight. When the woman finally came on, we went through the whole thing again.

She kept putting me on hold. Then, after about an hour, she said that she couldn't do that and to call back in 24 hours. I called them the next day and was informed that the SIM card they sent me would not work in this phone. He transferred me to Natalie. Natalie said that she could get me my minutes back for me with not problem. I had to put in many codes. She said she that could get me back my minutes but couldn't use the phone until I have the new SIM card.

Thinking that I was getting somewhere, I felt great! Wrong! Then, she said that without the SIM card, she couldn't give me any minutes. I couldn't believe what she said. I asked her if she could overnight mail it. I was put on hold again and she came back every three to four minutes. Finally, she told me that her supervisor said that they could overnight the card. I was so excited. Leaving the 22nd and would arrive on the 23rd. I went to FedEx with the tracking number and saw that it was in the system. I was supposed to be here sometime on the 23rd before 4:30 p.m. I kept checking the Internet site. About 6:00 p.m. on the 23rd, I looked again and the delivery date was gone.

When I called FedEx, they said that it was never delivered to them. I called TracFone again. Now, we are actually up to about eight different idiots for the process. This new idiot said that they could not send it overnight mail as it was the holidays. I told him that when I started this, it wasn't the holidays. He was sorry--like hell he was. I said that the previous rep said it could be done and she had permission to do so. I was on the phone for quite sometime for her to get permission to do so. Now, this non-English speaking man said that I would get the SIM card in three to five days. I told him that every ** one of them has lied to me throughout and I was getting sick of it.

Around 2:00 p.m. on the 23rd, someone from TracFone called me to activate my phone. I said that there was no SIM card yet. Then, he said, "Is there anything else I can do for you?" Then, I had an email from them thanking me for buying minutes. If I didn't have so many minutes involved in this, I would throw the ** phone in the lake. I have kept notes about this. I have spent about eight hours in all for nothing.

They tried to say that the person who I gave my old phone to must have taken my minutes. I told them that when I transferred from one phone to another, I had to have my birth date, personal phone number, address, etc. before I could do anything. This person knows none of that. I did not authorize any transfer and he wouldn't have known the information that is usually needed.

The last guy I talked to said that maybe they could compensate me for all my aggravation. They can't give me what's mine. Do they expect me to believe that they are going to make things right by me for all the time I have put into this? I don't believe anything they say! So, at this point, I am still waiting but I won't hold my breath.

I recently called Tracfone to add minutes to my cell. I was told that because I was a valued customer, I was able to get a special deal on 1 year of time. I was under the impression that I purchased 1 year of time for $69.99 plus tax. On my cell after the transaction, it showed the expiration date of 1 year and 3 months. I called to question it because it showed only 111 min. At which time, I immediately called Tracfone and spent almost an hour talking with a rep. in the Philippines named Jayson. I was told I purchased air-time for 1 year plus 60 minutes doubled for $19.99. This was not in any way made clear to me at the time of purchase. I asked for a refund of $49.99 for air time I didn't want in the first place and was told it is not their policy to make refunds.

I am grossly unhappy about the misrepresentation of the offer and want a resolution to the situation. Your help would be greatly appreciated.

On 11/24/10 I purchased a Tracfone and prepaid 60 minute calling card from Kmart. Tracfone claims their cell phone coverage is one of the best available. When I activated the phone, I discovered that no signal was available at my residence. I called Tracfone's support and tried for over 1 hour to get my phone to work. After exhausting this effort, I informed Tracfone that I was returning the phone to Kmart. Kmart issued a refund for the cell phone and said that Tracfone had to issue the refund for the prepaid calling card.

I again contacted Tracfone; they told me that Kmart would have to deactivate the phone first. I called Kmart, they said they were only responsible for returning the phone to Tracfone. It is clear to me that I will be unable to get a refund without your help. The Tracfone 60 minute card is #986 *** *** *** ***. On 11/24/10, I purchased Tracfone and card from Kmart. On 11/28/10, I called Tracfone support to try to get phone to work, interaction # *** *** ****. On 11/30/10, I returned cell phone to Kmart, they would not refund phone card.

On 12/01/10, I called Tracfone; they refused to refund the calling card, interaction # *** *** ****. This is the Kmart Store # 3725 1702 Freedom Blvd. Freedom, Ca. 95019. I paid cash when I purchased the phone from Kmart. They said they could only give me store credit (not cash) for the returned cell phone. That doesn't seem right either. Thank you,

With 180 expired minutes left on my TracFone that I was willing to let go, I received an automated phone call on my land line from TracFone letting me know If I got more minutes, that I would not lose these minutes. Hence the nightmare begins.

On November 1, 2010 I called that number. It was very hard to understand the person from TracFone and I found myself saying, "Could you please repeat that?". Not only was it hard to understand, it was also time-consuming, 30 minutes to add airtime? Little did I know what was in store for me forthcoming in the following weeks. I was told my phone would be on within 24 hours if it wasn't, I was given my first tracking number to call back and give the operator this number.

I gave them extra time, about 5 days went by and still no service on the phone, however they did bill my credit card $21.38. I called again and I had the patience of a saint. It was very hard to understand the broken English. I was being put on hold for two minutes several times, politely reminded not to hang up. I was given about 4 long codes to enter into the trac phone. Giving them the serial number. shutting the trac phone off and on. They tried calling the trac phone and asked me to make a local call. But the call failed.

They documented the actions and I was given yet another tracking number! I was told to try the phone in 24 hours and if it's not working, give the operator the tracking number. This call took about an hour. Twenty four hours went by and the trac phone was still not working! I called again, still had patience, but my tone of voice replied otherwise. More long codes to enter. They called the phone and had me make a local call, History repeats itself. Again, "Call failed. Please try again later." More 2 minutes of hold with that friendly reminder, please do not hang up.

They gave me a new trac phone number this time. I was given yet another tracking # if the phone was not on in 24 hrs. This call to them lasted about an hour and a half. Twenty four hours passed again, I tried the phone but it's still not working. With very little patience left this time, I said I would like to be compensated with some free minutes for all of this trouble. They said we will discuss that after we resolve this issue. With several more long codes to enter, taking the battery out, making a local call, them calling the trac phone. Same thing happened, the call failed.

The whole process repeated yet again. This time I was told to wait 24 to 48 hrs. I was given yet another tracking number if the phone did not work. This phone call lasted another hour and a half. I texted someone and the phone did take those minutes off for the text, also called the voice mail and it took those minutes off as well but the text and the call failed. Forty eight hours passed again. With no patience left, I called them again. The process repeated itself. More long codes with difficulty understanding the numbers being said. I spoke to this operator for an hour. I began telling them the steps they are about to tell me to make and what the results will be. Then I said, "You're about to give me another tracking no., aren't you?". "Yes", she said.

"No, no, no!", I growled. She said, "Let me pass your call to our technical dept and you can give them this tracking number. "No, I said. I am done talking! You give them the number!". So she gave them the number and transferred the call. "Look", I said, "this has been going on far too long". "What is your serial number of the phone?", the second operator said. The monster I became said, "You should have that information in front of you several times from all of the tracking documentation. She told me, "Okay, go to menu", and I said, "...and go to enter code right?". "Yes", said the operator, and I said, "No, I'm done. This is not working". Then she said, "I'm going to put you on hold for another 2 minutes." I roared! This time I didn't get the friendly reminder not to hang up.

I know they were hoping I would hang up. She got back on after about 5 minutes and tried to give me a new phone number for the trac phone. "No", I screamed, "I want a refund!". "Please hold and let me talk to my supervisor" she replied. Ten minutes of holding this time, "We cannot give you a refund", she said, "We will fix your phone". I then said, "No, I'm done! I'm not entering anymore codes making anymore local calls. I want a refund!" Then she insisted in giving me another tracking number. By this time I'm on the phone with them for 2 hours! The call then got transferred to a supervisor. I was on hold for another 10 minutes. My cordless phone battery was dying now. I grabbed the other cordless because I was not hanging up.

Finally, she got on and required the same info I have given before. The devil has risen now. I said, "You should have all of that info in front of you." It's the same process over and over. "I want a refund! Have you heard of the Better Business Bureau?" Then she said, "Let me give you to my manager". About 15 minutes of hold before he got on. The devil spoke to him. It got ugly. After 30 minutes of him processing the prepaid purchase on the credit card, I got a transaction number. Now I said I want a refund for the 180 other minutes, "We can't do that", he said. I said, "Yes you can and yes you will".

I told him I am writing the BBB and Facebook, Myspace, local newspaper, television. "You can't rip people off like this!". He said, "I'm going to put you on hold", minus the friendly reminder to not hang up. Another 15 minutes of holding and he began the process. My cordless phone was dying again, lucky him. He told me he will call me at 8am with the transaction number for second refund and asked me not to call back. As of 11am he has not called back.

I spent a total of 3 and a half hours on the phone with them. I know I was the talk of the place. I plan on spreading this story and would like to know if this has happened to others. I will never use TracFone again. Oh and I'm going to call them after lunch.

I purchased on HSN two Tracfones. They were selling two for the price of one. It came with 200 minutes. They say I have two hundred minutes, then why does a minute come off every time I try to do anything on my phone to set it up? Five minutes came off when I tried to set up voicemail and I stayed on the phone for 1 minute. How can they take one minute?

I have bought 3 Tracfones over a period of several years. Each time, I left for something "better", but I always came back for the no-contract simplicity of their service, and the double-minutes plan is great. Tracfone would work out too expensive for a heavy user but I have absolutely no complaints.

I purchased my added minutes at Walmart, went home and dialed the number to get my added minutes. I spoke to someone who could barely speak English (he was very nice, by the way). He told me that everything was good to go and by tomorrow, my minutes would show up on my phone. It didn't happen! So last night, I got online to send a message to ** and I still do no have the minutes! The last time I added minutes, it took a month to get them added to my phone. This company is taking your money, then basically forgetting the Customer Service. If there is any more information out there for someone to contact, I certainly would appreciate it. Thank you.

My husband had problems hearing on the phone, plus he had problems pressing the numbers on the phone because they were too small. So he purchased a flip phone. He asked me if I could transfer the number and the plan to the new phone. I told him the number yes, but I would have to see if they would transfer the plan.

I called customer service, the prompt said press one for English, so I did but the young lady didn't understand me and I didn't understand her either. I asked her if she understood what I was saying and she responded "Hello, hellow, hellow, hellow, are you there?" I said, "yes I'm here." Then she hung up on me. So I called back, pressed one and got someone else who didn't speak English. After staying on hold for 25 minutes, she came back and said how can I help you? I told her my husband had a Tracfone with the double minutes for as long as you have the phone and he purchased a new flip and if he could transfer the plan and the number, she told me yes.

She asked for the number to the old phone, then see said this is not your phone, this phone belongs to a Donald *****, and I said yes I told you this was my husband's phone. So she said she needed to speak with him, I had no problem with that so I gave him the phone and he told her that she would have to talk to me because he wouldn't be able to answer the questions. I got the phone back I had to read the numbers off the old phone six times, then read the numbers off the new phone three times. Finally, she said now you have to turn your new phone on and your minutes will be on your new phone. I told her thank you and hung up.

Four hours later, the phone still was not activated. I called back. I was told I needed to activate the phone before I could use it. We went through the whole discussion of transferring the minutes and number. Then he told me I would have to have a new sim card sent to me with the old number. I received the new card a week later and it had a new number and no minutes. They didn't transfer his number or his 60 minutes that were on the old phone. So I called them back and a new none English speaking person told me I have to activate the new phone with the new card. I tried that and she said that phone was already activated after a seven hour call with three different people that didn't speak English, we came to a conclusion.

The new phone was finally activated with the old number, the plan was not transferred because it was for the other phone only, which was okay, but they could not find the 60 minutes they lost while playing phone tag. PS It don't matter what number you hit for English or any other language, the same people answer.

On October 30th 2010, I received my new Samsung T301 slider phone. I wanted to use my old number and I had 450 service days and 160 minutes on my old phone. The transfer only took a few minutes but when I tried to make calls, I just get code 34. I spent six days and spoke with ten to fifteen different Trackfone people to get it to work. The story was all the same wait, 24 hours, and then they would give me a ticket number and after 24 hours, I tried again. This went on for six long days and each time, I would talk to someone new and go through all the numbers and codes.

On the 6th day, they said that they would send me a new sim card. The next day, a new sim card arrived and I put it in the phone and could make calls but I could not get the voicemail to work. After two more days on the phone, I called it quits and told them that I wanted a refund to my credit card. I was told to send the phone back to Refund Tracfone Center, Brightpoint Plainfield, In. 46168. It cost me $5.90 to mail it back and the phone only cost $32.00.

A few days later, I get this call from Tracfone about telling them the tracking number. I didn't get the tracking number at the post office because that would have cost more. I have to wait and see if I will get my refund. The good thing is that I got the 450 service days and 160 minutes transferred to another phone.

Next time, I will buy the phone from Walmart where you can return it. I have two older Tracfone that I have for four years or more and had no problems at all. I may get my refund of $32.00 back but I don't think so after all I read on this website.

I bought minutes on my TracFone and the minutes were put on the phone but then 2 weeks later, the phone was turned off. I called service department and was on the phone about 12 hours in 3 days. They said there was credit card fraud and the phone was turned off. I looked on my bank account and all charges were taken out of my checking. I only use a debit card and all money was paid. I tried to get TracFone to tell me exactly what was fraud, and they would all read the same paper and tell me to mail $84.85 to possibly get the phone turned on. They wouldn't even guarantee the phone would be turned on.

On the phone it states I have 922 minutes and until 5/2011 to use the minutes, but TracFone deactivated the phone. I offered to email or fax checking account statements, receipts or any other item they would like to see and they all read the statement again asking for $84.85. If I didn't have so much money spent on minutes, I would give up, but it is funny when I offer proof of payment and the read their statement 3-4 times then they just stop talking all together and just stays silent. I got the same statement emailed to me when I asked for help online.

I was supposed to get 200 minutes + 200 more minutes on my phone that I just had updated in September. Now in October I had the problem come up again, no minutes added and date not updated; both of these should happen at the same time. I was told only the date could be updated last week, which did not happen either. I called today (11/02/2010) and the date was updated, but no minutes came over to my phone. I am now being told I did get the minutes; in other words I have already talked 400 minutes in two weeks. If I did not have a home phone, I would agree; however, that is not the case. So, I paid for 200 + 200 minutes and got zilch minutes on my phone. Now that they know they have an unhappy customer, they have frozen my account so that I cannot change any information. They think they are going to get another $33.06 this month. They're wrong!

I am going to see if my bank can reverse the charges for October since I did not get the service that was ordered. I think that is considered "fraud". AARP also backs them on their services for senior citizens. I wonder what they will think when they hear my story and anyone else that holds an AARP card. I was on the phone with these people for 1-1/2 hours the first time and 2 hours this time.

I have not received my 250 free minutes from Safelink, today 11/1/2010, as promised per email confirmation from their Customer Service on 10/12/10.

I had another issue that started on 10/1/2010 that was unresolved because they are difficult to talk to and lied to me. I called per their instructions on a land-line and was on the phone with them for 75 minutes to no avail. They are once again treating me unfairly and I had to spend money paying for airtime that is suppose to be free because I am on the food stamps program and cannot keep buying airtime that should be free.

Now, today 11/1st, I called to get the free airtime via their automated system and got 68 minutes instead of 250 free minutes. I need help because no one there will take the time to find out whats going on. I'm transferred, sitting on hold for several minutes multiple times and this is breaking me financially because their phone is the only phone I have and it cost me to call them.

My credit card was charged 3 separate times for minutes added to my TracFone with only one charge authorized. When I called TracFone, I was told they had to delete the minutes they had added in order to refund the overcharges; after 55 minutes, the minutes were deleted. After 10 more minutes, over an hour now, the CSR still had to verify more information before the refund could be authorized. By then I had invested well over an hour of my valuable time trying to recoup what they took from me. They got their "minutes" back, but I still haven't gotten my money back. I was no longer willing to wait on hold while they verify information, which is what they had been doing for over an hour, mind you. There was nothing to verify. They overcharged me, took my money, got their minutes "back" and still have my money. By far, one of the worst experiences I have ever had, and I'd say surpasses even Verizon's customer service! I warn everyone! The TracFone CSR is terrible. There's something not right about them.

On October 1, 2010, I purchased two TracFones from Walmart here in Omaha; I wanted to give them to my children to communicate in an emergency because I was starting a new job way out West and wanted to make sure my youngest daughter could call her older brother if she couldn't get in the house or had any other problems. I thought I could add minutes with my debit card, but could not. I went back to Walmart on October 2nd and purchased two 60-minute TracFone cards. I activated the first card with no problems; but when I tried to scratch off the pin number on the second card, the entire strip seemed to come off in my hand. I was not able to stick it back on.

I was not able to read any of the numbers. I called the toll free number on the back of the card, 1-800-867-7183. I spoke with a representative who connected me to another representative and then a 3rd person, who not only couldn't help me but seemed to keep me on the phone until I realized they were making me use the minutes from the first phone I had activated, but wasn't doing anything except constantly placing me on hold. I finally just asked what I could do if anything to get the minutes I paid for? I was told to fax the serial number of the phone, a copy of the Walmart receipt, a copy of the back of both cards along with my contact information and the reference number to 1-866-809-7133.

I sent the fax the first time on 10-08-2010. It paused for longer than a minute or two, so I wasn't sure if it had gone through so I sent it a second time. I thought everything was received until a TracFone agent called me on October 14th and stated they were still waiting for my fax. I told her I sent it, but would send it again. I began faxing it while she was on the phone, but she would not wait on the line. She said the faxes are received in another department and told me she would call me back if she did not receive it. I tried sending the fax again on that day (October 14th), I tried to send it 4 times before I called them because there were long pauses between the pages.

I had never had a problem sending faxes before, but I wanted to be sure they had received it. So I called back and went through two people who kept placing me on hold, and finally was told no fax was received. I asked for a physical address to send my information to, and was told there was no other way, I had to fax it. I sent the fax 3 more times and on the 4th try, there was no pause and everything seemed to have gone more smoothly. This was the 8th attempt that day to send the fax, no one called me, so I thought it would be just a matter of time before the minutes would be added.

Almost two weeks later, I called back and spent over 2 hours on the phone while they kept placing me on hold and calling different departments. Then I was finally told the fax was not received. I yelled and screamed and pulled up my Vonage account online and advised them that I did send the fax to them. I sent it a total of 10 times. I was placed on hold again and again and then a supervisor came on the line. She called to the department that receives the faxes, then advised me that the faxes were received, but they didn't receive a copy of the receipt. I protested and advised them that the receipt was the main item I sent. I copied the store receipt onto two separate sheets of copier paper, just to be able to fax it to them because it was a long receipt.

One time I sent the fax, the duration was 5 minutes because there were 4 pages, and I waited until they all went through. I thought they were playing games with me. First you didn't get any of them, now you didn't get the most important one. I was beginning to use profanity, so I asked for a physical address to mail in the receipts. I told them I can't keep sending faxes if they can't collect them properly. I was given an address: 9700 NW 112th Avenue; Medley, FL 33178 to mail the information to, but I was told I had to be connected to a different department so that another ticket could be set up. I was told that if I requested a refund without a trouble ticket, there would be no response.

I waited to speak with the young lady he connected me to and had to give her the serial number and explain the entire ordeal all over again. After another thirty minutes of explaining, she told me she could not issue me a ticket, I could not get a refund, the only thing I could do is fax the information and make sure they receive it. I told them the times and dates the faxes were sent already. I told her I sent the fax 10 times. I verified that the fax number was correct on three different occasions with them. I pulled up the outgoing calls to check the number, the fax was sent to and there were no errors.

Every time I send faxes, they were received, I've never had any problems before, so I questioned her about why I couldn't send the information by mail and just receive a refund and was told that the representative before her was wrong; I can't get a refund. I need to get the fax to them or there was nothing they could do and she ended the call. I called back to speak with a supervisor, but didn't get anywhere. I assumed they were just playing games with me. I am out of almost $125.00 just because I wanted to provide a mode of communication for my children so I could leave them and go back to the workforce. I had so many problems, just trying to do this simple thing, get the minutes I paid for. They kept telling me I can purchase another card, but I told them the way the pin number rubbed off.

I thought it was rather curious that I was just out of luck. It wasn't my fault, but I didn't get anywhere and I resigned from the job, because my youngest daughter was afraid of a guy in the neighborhood and I didn't have any more money to spend on the phone at that time. So after sacrificing 40% of the money I had, taking that job would be more of a hardship, so I resigned. I hate that I bought the phones and I hate the games they played with me. If they only knew my struggle, they might have tried to resolve the matter for real, but after all the time I spent with them, I am convinced that I was scammed. I'm glad people are complaining about the things they're pulling. I only wish I had read these complaints first. Something needs to be done, one way or the other. TracFone suck.

I was mailed a promo from Tracfone. I called to add minutes. I talked to one guy, repeated everything to him twice, then transferred me to another department. This guy did the same thing. I used 21 minutes on my phone, trying to add minutes. I think it's a scam! All you do is use minutes. It costs money to buy minutes! Exactly what kind of deals are they sending out?

I just tried to add sixty minutes to my seldom used cell. I have been on the line for 1 hour answering same questions, over and over. The same thing happened when I bought phone a year ago. They must have a form they read from. Please hold for three minutes.

I bought a Tracfone less than a month ago and last Monday, the 11th of October, I added some minutes to it unfortunately. I had rounds with the Customer Service. I did everything by the book to add the minutes online. I waited 24 hours and the minutes did not show on my phone, yet they showed up on my account online. I asked them what I can do to resolve this situation. They asked for my serial number, as well as the airtime pin code. They then asked for me to activate my phone which I was already talking to them on it.

The next day, they asked me to activate the code entry mode and had emailed me steps to go through and to see if the airtime showed up; still none yet. They came back and said that they have seen me added airtime on my account, and I said yes, I know that it showed up on my account but it still did not show up on my phone. I sent emails back and forth a few times and they asked me to send them information on the entry code and said that it should be a 9-digit number on an entry code it was a 10-digit. They said that I did not send them enough information. I said that I sent them exactly what they wanted, then they argued that I needed a landline to resolve the situation. I told them there is no land line of which I can use.

If I had a landline in the first place, I would not need a Tracfone. Still there was no response. I know that all they have to do is punch a few buttons to send the airtime information on the phone screen; they did it before when I first activated the phone. By the way, this phone card is for 120 minutes double to 240 for this particular phone. I only have approximately ten minutes showing with 80 service days.

This is the only source of communication I have with my doctors and a family member of mine. I am thinking about consumer cellular now.

This is an update to my complaint dated September 1, 2010. As of today October 14, 2010 I am still dealing with this issue and wish to update my previous complaint in order to advise other consumers what they may expect when purchasing products from TracFone. The following arre emails I sent and their response.

pack you sent me. You have not expressed concern for a dissatisfied customer nor have shown any actions toward righting this situation. I have patiently waited for you to refund $29.98 for your 120 minutes airtime card that I was unable to use. It has become obvious that: 1) you do not care about customer relations and 2) you do not intend to issue a refund for minutes that were unusable due to TracFone not supplying a workable phone. From my research of TracFone, I have found I am not alone and that this situation is a recurring problem for many consumers who have purchased your product and found it inoperable. If I do not receive a timely response from Tracfone, I will file a formal complaint with the Better Business Bureau and with our Attorney General."

1. I did not upgrade to a current new phone! Phone #1, referred by you as original phone, was declared defective by your representative who then told me TracFone would send a replacement phone, which is phone #2, referred by you as my current new phone.

2. Phone #2 aka my current new phone was never activated which I found did not work in my area from going to Walmart's internet site and using a tool they supply to their customers purchasing cell phones to determine if a certain phone will work in the area they live in! It is amazing that with selecting the LG290 phone aka Phone #2 aka my current new phone, entering my 5 digit zip code and pressing enter, I was able to determine that the LG290 phone aka Phone #2 aka my current new phone would not work in my area.

But apparently TracFone did not have this technical capability when they sent me Phone#2 aka my current new phone as a replacement phone(!) and again when customer service could not provide me with an answer as to why Phone #2 aka my current new phone could not be activated. Instead I was told it would take an hour, then 72 hours all the while knowing the phone would never have worked in my area!

This is blatant consumer fraud! And I am not impressed with your reply stating you will be using this issue as a coaching tool because your representatives read from a prepared script and get off the phone too often seeking advice when customers challenged their ridiculously incorrect responses.

3. Phone #1 aka original phone purchased at Walmart was returned to Walmart! Phone #2 aka my current new phone sent by TracFone was returned to TracFone!

4.I am fully aware that my purchased 120 minute airtime card was doubled due to the double airtime plan that came with phone #1 aka original phone along with 10 airtime minutes for a total of 250 minutes not 240. I am only requesting the original 120 minute airtime card applied to the phone #1 aka original phone I purchased be refunded for $29.98. There was only one 120 minute airtime card (why would I purchase a 2nd when I was unable to use the 1st one) and it was added to phone #1 aka original phone. The pin number is 193 171 019 603 109.

Your customer service center assured me the minutes would be transferred to phone #2 aka my current new phone. Phone #2 aka my current new phone was returned to TracFone on 9/19/2010 by USPS along with charger, battery, copies of my Walmart receipt showing my purchase of TracFone aka Phone #1 aka original phone and airtime card and also of my returning defective TracFone aka Phone #1 aka original phone, along with all correspondence with your company, a copy of the 120 minute airtime card (front and back) and a 2nd letter of complaint.

Now after stating this issue to you a third time, your offer of 60 minutes and 30 days is nothing more than a concealed effort on your part to extend the duration of my complaint in hopes I will grow tired of dealing with you and give up. You are very much aware that I do not have a TracFone and do not have service with you, so how do you propose I use your 60 minutes and 30 days?!

I am attaching once again all previous correspondence mailed to TracFone regarding my complaint. If I do not receive a satisfactory response due me in a timely manner then you leave me no other choice but to proceed with filing of formal complaints as previously stated."

I truly wish more consumers were aware of Consumer Affairs site so they could research a company before doing business with them or purchasing their products and services. With knowledge consumers will be empowered to put TracFone and others out of business.

I have three pages about this. Is there anywhere I can send them? This happened November 2009. I changed phones and they lost my 1,981 minutes. My phone number was changed and they lost my minutes between phone numbers and phones. It disappeared off one phone and never showed up on the new phone. I had to buy more minutes to use the new phone. It doesn't seem to be fair.

On 7/21/10, I purchased phone air time under Promo Code 92635 for Tracphone # ***. It was for one year of wireless service. The total amount of $106.99 for service of one year of 650 minutes was deducted from my checking account via my Visa card. My Tracphone has never been credited with these minutes; my screen reads the date of current expiration as 3/30/10 with 0.0 units of time. Representatives of Tracphone insist the minutes have been correctly credited and insist that is what shows on their screen for this phone. I cannot make calls nor can I receive them, yet I paid for a one year service until 7-20-11.

I'm trying 2 add my minutes and the nphone says the system is not available. This is going on since 8am ET today. It is now 7pm ET and I still have no minutes.

I have been using TracFone for a while, then I got a new phone, I call to activate the new phone with the same old number because the old number is on my resume and my children school record. I received the new phone on September 30th; try to active it on the phone with someone who can barely speak English. The result of that lengthy stressful conversation is that I need a new sims card.

The next day to my surprise there it is, happy, happy, and happy so I thought. I did not know that I would spend the next few days wanting to strangle one of them. Upon receiving the new sims card I immediately call to activated my phone, again someone who can barely speak English, I spent 3 stress hours then she said everything is fine in the next 72 hours my old number and my minutes will be transferred to my new phone. Great I will be patient.

Now it is well over 72hours. Now it is October 5, 2010, I called them again. The person I spoke to informed me that within the hour everything will be transferred to my new phone and she is sorry. Ok I am desperate, so I wait. My old phone is still active, my new one is not. Then my old phone is inactive on record yet I can still make calls, and my new one is active on record and yet nothing. By the way no phone number on the new phone either. About 11 am I call again it is now 1:24pm and I am still trying to resolve this problem.

At this point I don't know if I should cry or curse them out. Second choice is out of the question since I need my phone. They keep asking the same info again and again. Don't these people pay attention, a headache is starting. Every time this guy comes back from putting me on hold for the 20th time now, yes I am counting, he is asking me for the same info I just provide before he put me on hold. I have the flu, I should be resting, and instead I am been aggravated. Oh wait a message I have phone number.

Oh no, that my old number, he just got back. I told him about the message, I am been put on hold again. Will this end any time soon, I am about to pull my hair off. This company should go out of business. Customers should not be put through this ordeal. He is back, oh just to tell me that he going to put me on hold again. Nice.

I contacted customer service at TracFone. I had gotten online to buy airtime minutes and had put them on the wrong phone. I kept being asked the same questions over and over regarding my serial number. This process took an hour and the representative had to contact another department to help. This got extremely frustrating. My debit card had already been charged. I have used TracFone for many years, but I can see why people get frustrated with their customer service representatives. They do not speak English well and repeat over and over. They keep requesting more time to add information to their system. I had to update supervisor on other department, etc., kept being put on hold. It was very irritating. This is not how I want to spend my time. I worked in customer service for 30 years and never made a customer wait this long for a resolution. Something needs to be done about TracFone and their customer service.

Back in April I ordered some minutes for my TracFone as well as double minutes for life. I received the minutes and a message saying I had double minutes for life. Today when I bought new minutes, they were not doubled. When I called them the response was they have no record that I ordered double minutes for life and that was the end of the discussion. They would not budge nor acknowledge that there might be some problem on their end!

Since 1997-2008, I had bought dozens of TracFone prepaid wireless cell phones as gifts for family, friends and employees to keep in touch with each other. But I began to notice that when I would see my people, they invariably had a different phone from the ones I bought. After interrogating each one individually, I found that they each had problems adding minutes and keeping their activation and phone numbers. Out of concern for my feelings, each one was beyond reluctant to mention their problems with the phones.

I got about three of the phones together that wouldn't work. I phoned TracFone and spoke to the agents' rode the electronic phone coaster to no avail. The 120-minute phone cards I paid for would not activate my phone or the other phones I bought them for. I got nothing but the run-around from TracFone. TracFone does not honor their customers or their responsibilities as providers of prepaid services. I sent fax copies of my receipts online, copies of my receipts for solutions to my expended cash.

All went unanswered, unsatisfied, uncompensated. After all that frustration, I just put my remaining TracFones away and retired them all. TracFone Prepaid Wireless cell phones are a frustrating waste of money. TracFone Prepaid Wireless, Inc. doesn't care about anything but taking your cash money and then hiding behind a computerized phone maze of their own design to frustrate and discourage anyone whom they caught in their wireless web of prepaid deceit!

I was trying to add minutes/months of service to my TracFone and kept having problems with their website. When I finally got it done, nothing was registering on my phone. I called customer service only to be told I accidentally added double minutes, but not months of service. When I asked them to please cancel that transaction and add 3 months 60 minutes they said they couldn't.

I asked to speak to a supervisor because I could not understand the person talking to me (heavy accent). I was supposed to be transferred and I sat on the line and I could hear someone talking in the background to another caller. This person never picked up my call and I hung up frustrated. I then called back only to get another person hard to understand who said she'd check into seeing if they could fix my problem. She basically kept me on the line an hour supposedly checking with different departments when I finally said I couldn't stay on the line anymore.

She didn't hesitate to say this is almost finished or apologize at all. It felt to me like this was some game they are playing. I know it wouldn't be hard to cancel a transaction and instead I now have double minutes on a phone that I plan to cancel as soon as I can find one with better service. I plan to report this to the BBB and whoever else I can. Tracphone is ripping people off and shouldn't get away with it.

I had an old Tracfone (2 yrs old ) so I purchased another Tracfone to transfer my phone number and existing minutes. I contacted Tracfone to have the transfer made from my old phone to the new phone. After an attempt to do the transfer, Tracfone Tech Support informed me that the phone I had (old phone) wasn't compatible with the new phone I had purchased. Both the old phone and the new phone were Tracfones.

After the third day and the third attempt to activate my new Tracfone, I still don't have any phone service. Tracfone tech support is terrible. They have transferred my number and minutes from my old phone, cutting off the service that I had on that phone, while I am waiting on the activated phone to come in the mail. Why didn't Tracfone wait until I received the new phone before activating it? Tracfone tech support informed me that there wasn't anything they could do to get me phone service until I receive the new phone in the mail. This company has a serious tech support problem. I have 120 prepaid minutes on a Tracfone that has bee deactivated. Please contact Tracfone and see if you can help me with this situation. Thank you, William.

I had a safelink phone through Tracfone and it was misplaced in my house. I called to let them know, I couldn't find it and they said they it would be no problem to send another one. When I got the phone, there were no minutes on it and previously there had been 800 with a double minutes for life card. When I called, they told me sorry when I ordered a new phone I lost all my minutes as well as my double minutes for life card (Which they neglected to tell me before). They told me they would give me 10 minutes.The government already paid for those minutes how can they take them? I am disabled and unable to make important phone calls when I am out at appointments for rides and if some happens and I need to call someone I cant.

I have a TracFone and I keep getting texts that are untitled and taking .30 off of my minutes and it is an unknown text, it give the time, date and number at the bottom of the screen the number is (1111301000). This is costing me money for no reason.

I bought over 500 minutes, which was to last me for one year. This was March 2010. I made a few phone calls and everything was ok. About three weeks later I made another call and got a reordering saying I needed to use a credit card to make a call, I called customer service and without my permission they had given my phone number to someone else. They said my minutes had run out. I told them I still had seven months left on my minutes. I spent 30 minutes trying to explain it was Tracfones fault that I lost my phone number and minutes, which didn't do any good, so I lost 500 minutes and $109.74. I wouldn't advise anyone to do business with Tracfone.

I bought a double minute's card with my TracFone (at Rite Aide in Blue Hill, Maine) but cannot get double minutes when adding minutes. Even though I retained my card the response is an error code. I paid for double minutes for the life of the phone but have not had my minutes doubled. This morning I spent $20 for new battery before having my partner, who is good at this stuff, buy minutes using my phone & original "double minutes" card. The offer is a fraud; he was unable to get double minutes for me either.

I received a coupon from Tracfone, which would add 200 minutes to my phone, when I purchased/added a one year card. It encouraged me to add from my phone. I did both, but there was no option to add the promo code for the 200 minutes. I contacted Tracfone via their customer service form. To date, nearly a month later, they have not responded to the original or follow-up emails. I was going to switch to another provider, but went ahead and added a year based on their 200 bonus minute offer. This is fraud when they entice you to purchase and then won't follow through.

Today I purchased a new Tracfone. I had a existing Tracfone but my wife did not like it so I go a new one. Before I purchase I ask if I could transfer number and minutes, the answer way yes. Lewis the rep at Sams tried to transfer the number but because I did not have the old phone with me I was advised to take it home and call to transfer and activate the new one. Well I tried nut was told by Tiffany if that was her name that my phone had been deactivated and my number and minutes were lost, I tried to explain what had taken place earlier but that was too no avail.

She told me at least three times my minutes and number was lost. I asked to speak to a supervisor but was told they would tell me the same thing and there was not one available. I asked more than one but got the same answer, not available. I went back to Sams where the rep got on the phone and everything was taken care of. This cost me 2 hrs labor and about 40 miles of gas. Now I am not a happy camper.

I wanted to obtain a new phone with a new area code since I had moved from California to New Mexico. So I bought a new phone, called TracFone to activate and send service days and minutes from the old phone to the new phone. The first person said that he could only give me 330 minutes but he gave me 86 days instead of the 25 days remaining on my card. The next person I talked to said that it could be done. He gave me 1,225 minutes instead of the 925 I was owed.

Unfortunately, I was honest and said that he had given me too many minutes. After an hour plus on the phone, he managed to wipe off all the minutes and service days on both old and new phone. The third person said that I would get all that was owed to me within 72 hours. Since the second helper had managed to add and subtract 1,225 minutes in a flash, I thought this was ridiculous.

The next fellow said that nothing could be done beyond the 300 minutes which I did not have any more. More time on the phone trying to talk to a supervisor who seemed to think that I should get all I was due. I was told to give her an hour and minutes and service days would appear on my new phone. That came and went and the next person said give to it 24 hours. It was in the system and there was no reason for it not to appear on my new phone.

I have been trying to buy airtime since 7-30-10 which I always do over the internet. My credit card number needed to be changed and this started the nightmare. I have emailed 3 times and called 5 times. The response to the emails advised me to contact their customer service, which I did each time. The last time I called, I requested to speak to a supervisor. After 1 hour, I was told my problem would be resolved within 24-48 hours and to reactivate the phone on the internet. Guess what? Today is 8-17-10 and this situation is still not resolved. It is a waste of time to call them again and I have run out of patience spending an hour on hold each time. I like my TracFone but their customer service is terrible. I'm finding something else.

On 12/20/2009, I purchased a "Double Minutes for Life" contract for my phone which yielded me 840 minutes of airtime. In May 2010, my phone fell into some water and no longer worked. I purchased another Tracfone at Wal-Mart in Nashville, TN. My wife called Tracfone and explained that we needed to transfer the balance of my current minutes from the old phone number to the new phone that we just purchased. Everything was fine and the transfer worked. Since that time I had to purchase additional minutes for my phone. I purchased them at the same Wal-Mart on 08/07/2010. It was a 200-minute airtime card that extended my service an additional 90 days.

In addition, Tracfone sent out a promotional advertisement that if I purchased the 200-minute airtime card, Tracfone would give me an additional 50 bonus minutes. I took advantage of that promotion and figured that because I had the "Double Minutes for Life" program that I would see my minutes increase from the 200. I purchased to 400 minutes plus the additional 50 bonus minutes from the promo. To my amazement that did not happen. I only received the 200+ the 50 bonus minutes for a total of 250 additional minutes. I called 1-800-867-7183 and contacted a Tracfone representative. I explained the problems to Jeffery and through a series of questions, answers, and more questions and answers

He informed me that his supervisor said that because the contract was on the old phone and not on the replacement phone that the "Double Minutes for Life " contract wasn't any good. The only way for Tracfone to honor the "Double Minutes for Life" contract was if within the first 90 days of service from when I purchased that contract, that my phone broke and I called Tracfone and they sent me a new phone. When my wife called to transfer the minutes and same number to the new phone nobody explained that to her from Tracfone. So really "Double your Minutes for Life" means the life of the phone not your life or mine. Please note, it cost more money back on 12-20-2009 to purchase this program from Tracfone.

I wasn't satisfied with the answer I received from Jeffery and asked to speak to his supervisor. Jeffery refused the request by saying that the information he gave me was accurate and within the company's guidelines and therefore, there was no reason for him to transfer me. I then reminded him that because he was from another country and was representing an American based company that I, as an American, had the right to request and receive consultation with an American representative. Jeffery said that there wasn't anyone that he could transfer me to in the USA and the only supervisor available was the one he had already consulted with.

I was furious. I first explained that I was not directing any of my displeasure towards him as an individual, but that I was very dissatisfied with the whole situation. I told him that due to this current situation that both my wife and I would no longer continue service with Tracfone at the end of our purchased minutes. I also explained that the members of our family would be informed of what had transpired and that Tracfone might also loose my family members as customers in the future.

I had a TracFone that couldn't be use and had 168 minutes on it. I wanted to have them put on another Tracfone I had and was told they couldn't do it as it was over 60 days. It cost me money to put the minutes on and the phone can't be used. You are put on hold for up to an hour just to get someone to say they can't do anything about it. I think I have learned my lesson and will get another prepaid phone not TracFone.

I have been a customer for about 4 yrs. I am no longer a customer and do not plan to be one in the future. I purchased what was supposed to be a replacement phone to update the old phone from 4 yrs. ago. According to your website services, this phone should have worked as my old one did. It does not! It fails to give coverage in the areas that I need. This was not known until I spent a total of 1 hours on the phone with your amiable staff! I stated these issues, continuously, to the customer service representative which were to no avail.

I would like to be reimbursed for my time spent on the phone, time away from my children and the time I spent going to and from the store to purchase and then return the new phone. I expect to be paid a total of $25.00, $4.50 for gas and the remainder for my time. I was a customer and I am not any more. Your business will no longer be supported with my money.

Since this has happened. I purchased a Verizon phone, came home and activated it, without any customer service help and was using it within 15 minutes!

I purchased a new phone on June 21, 2010 and tried to have it activated with my old Tracfone number. On June 21, they told me my phone will be active with transferred number in one hour after phone conversation/activation. At that time, they had transferred my minutes from my old phone to my new phone. To date, if I try to make a phone call, I get a message saying if this is an emergency please hang up and dial 911, your Tracfone has not been activated.

When making calls to the phone, it goes immediately to voice mail. They have sent me two new SIM cards and the problem still remains. I have been calling practically every day. I spend hours on the phone during the day and then go home at night and spend hours more on the phone, to no avail. The thing is I have 1,000 minutes left on the phone and need to either get the phone working or my money back.

I have been on the phone practically every day with their customer care. Every one gives me a different story. My phone still doesn't work even with this second SIM card that they have sent. I spend hours upon hours on the phone with them. I keep getting instructions to call back again in 24 hours. When I call and give either my serial number or case or ticket number, the customer service representative doesn't see any information on any of my previous transactions.

I purchased this phone on June 21 2010. They have ported my number like 3 times now. I need my phone to work. Can some one tell me what's really going on?

Every complaint listed that brought me here I experienced with Tracfone: missing minutes, phone put to inactive for no reason, double charges everywhere, them sending me unwanted txt advertisements and charging, send email charge, it fails & resends charge, email never gets sent, lit on and on. I refused to give Tracfone another penny. Have to find a new phone service, so must be contacted by email. And I want to talk to a lawyer. Seems as gov is not taking any action & Tracfone just keeps on keeping on.

I got a tracfone as a gift on July 23rd 2010 with double minutes and 120 minute card. I also had a promo code for 20 minutes with 120. So in total, I activated card and had 280 minutes with 150 days of service as of 7:00pm last night. I used 3.5 minutes before going to bed, leaving me with 276.5 minutes left when I plugged it in to the charger. When I woke up, I had zero minutes but still 149 days left of service. Where in the world did my 276.5 minutes go while I was sleeping?

So, being a Saturday, of course their customer service line couldn't handle any more calls at the moment and that I should try back later the first three times I called within about three hours. Then I finally get through (after being on hold for 45 minutes) and the guy has too thick of an accent for me to even understand what he's saying. Then he gets frustrated with me asking him to repeat everything and hangs up. So I go through 3-4 more times of "sorry all our operators are busy," then finally get through again six hours after originally trying to get this resolved.

This person was unable to help me too, saying "sorry the validation claims department isn't open on the weekends, call back Monday." I say, "you mean a customer service department for a multi-billion dollar company has no validation department on the weekends? You've got to be kidding me!" I asked to talk to a supervisor and the supervisor tells me all the same ** that the first guy did and again in broken english as well. He did offer me ten whole minutes to compensate me for my troubles. Wow, ten whole minutes for the whole weekend!

This is just horrible customer service and I'm really sick and tired of companies being able to get away with this ** while raking in billions. They know people who use pay as you go sometimes use these phones as their only lifeline to opportunities yet they simply do not care! I'm not putting up with this and at this point, even if I do get my minutes back, I will use them and throw the phone into the pacific ocean and take my losses. Everyone I know will be hearing about this and I will never recommend this company or phone service to anyone, in fact I'll be sure to tell them how much they don't care about their customers.

I am expecting numerous job calls about employment I have interviewed for recently, and I shut my old phone off from a previous residence and gave everyone I knew my new number already.

On July 12, I phoned Tracfone to transfer 167 minutes from a relative's no-longer-used Tracfone (which was set to expire in 5 days) to my Tracfone. I had done this previously with relative ease. (I could not determine that the Tracfone Web site is equipped to handle such a transaction. ) Initially, the rep I spoke with was unable to complete the transaction (kept having "a computer problem"), the minutes were removed from one phone and it was deactivated, but the minutes were not added to mine. The rep suggested that I wait about an hour and check my phone, stating that the minutes should appear in the time, if not, she said I should call back and that the information from our conversation would be in the system and available to whomever I spoke with.

After 1 1/2 hours, I checked and still did not have the 167 minutes (my phone already had 91 minutes on it). I called Tracfone again and explained the situation to the rep. While I was speaking, 170 minutes suddenly appeared on the other phone (the one that had been deactivated), with an expiration of 158 days. The rep said apparently the transaction had been reversed and that it could not be changed without my phone being deactivated. I carefully explained to her what I wanted (the original transaction), and she repeatedly gave me the same information even though I was asking a different question. When she said she'd talk to a supervisor, I politely but firmly said I wanted to speak to a supervisor myself. After a couple minutes, I was connected to a supervisor, who listened to my explanation.

Two hours later, what I came away with was the phone with the 170 minutes was deactivated and I was told a new SIM card would be sent to me for my phone, at which time I would be able to add the 167 minutes. I don't understand why this transaction was so complicated; even if the first transfer was made incorrectly, it seems that a correction should be fairly simple. Although I shouldn't anticipate a problem, I have little faith that the transaction will go smoothly when the SIM card arrives.

I've had a Tracfone for a few years and got one for my elderly relative. This is my first real problem, but it is a significant one. I also get weary of hearing reps repeatedly thanking me profusely (scripted, not sincere) and with some language barriers. Reps should be trained to speak without scripts and to ensure they understand customers.

I purchased new phones for my wife and myself from TracFone so we could transfer our existing service. I was on the phone 1-1/2 hours to transfer minutes and time from my old phone to the new phone, when I was told it may take up 72 to transfer. A day later, my wife did the transfer and hers was completed in 8 hours. I had no service at the end of 72 hours but I waited until almost 90 hours before calling in to ask for an update. I was informed that it would take 24 hours more. 24 hours passed and no phone service; I contacted customer service and they said the "higher" department said it would take 24 to 48 hours more. I still don't have a phone.

I bought new TracFones for myself and my son to replace older TracFones. Identical old phones, identical new phones. His phone transferred over without a hitch. Mine had to get a new SIM card so they could transfer the old phone umber to the new phone. I put in SIM card on 7/8/2010. I called Tracfone as directed in the instructions and the number that came up after they got done was not even close. I called back and spent over two hours on phone with them only for them to tell me my number could not be transferred because it was a T-Mobile number. I've never used T-Mobile.

So I asked them to reactivate my old phone so I could use my old number on that and transfer remaining minutes back to old phone. They said the department that moves minutes was closed and that I should call back in the day time. They said they can't move my phone number when they claim in their advertising that's a big point: "Keep your old phone number." Right now, I don't know if my old phone will still have old number. I lost my evening on the phone with these people. This is heavy mental frustration.

I received an email from TracFone stating that for being a loyal customer I was being offered a 'free' patriotic ring tone for the 4th of July. I received this email on June 29th. On June 30th, I ordered the free patriotic ring tone 'God Bless America' by Lee Greenwood. I got charged 23 minutes for the ring tone. I called and complained to TracFone and spent 45 minutes on the phone. They stated that I ordered the ring tone too soon (June 30th) and then they stated that I should have ordered it on the 4th of July, and then they stated that I did not click on the 'Free' one, the national anthem. They then told me that since I received the clicked on ring tone that they could not return my minutes. I lost 23 minutes of my service.

I purchased a prepaid phone that came with 20 free minutes. Made a total of 8.35 minutes of calls and somehow lost the other 12 minutes. I called support and they claimed they had no record of losing minutes. The rep, now this is where it gets good, said someone took my phone made calls and somehow erased them, when I asked if they could erase the minutes as well she said they could not and nothing I can do. I asked for a supervisor she said I will be told the same thing. She then put me on hold for 10 minutes before a super finally picked up the phone. Seems to me they drain the minutes in hopes you spend money to buy more minutes. People watch out they are a scam you would be better off going with a major carrier than these scam artists.

I called to add minutes to my phone and when TracFone was finished, I had no service and lost my phone number. I have been on the phone with them daily since June 8 through today June 14th. I have spoken with "managers" and other professionals that make me hate anyone with an accent. All have promised and none have followed through. This has to be the worst customer service anywhere.

I have been using Tracfone for over three years. I have never had a problem with the phones (I've upgraded several times to newer phones) nor any problems with the service. I have transferred my phone number to the newer models and had no problem transferring minutes that were unused. I will continue to use Tracfone and have purchased one for my mom as well!

Please read! I signed up for TracFone back in Dec.2009 because I didn't really use many min. per month and it was the cheapest plan I could find. My neighbor even said it was great. I was wrong.

First, I had to port my old cell phone number to my current TracFone phone. It took 3 days to port the number. I didn't have a cell phone for 3 days. The representatives kept saying sorry for the inconvenience. I must have called TracFone 2-3 per month. Finally, I got the problem fixed. There were issues in between that I can't recall. The last straw was today (6/8/2010), I was on the phone for 2 hours and got disconnected twice. What happened was TracFone could not get my 100 min. to my phone. So, they sent me a "replacement" phone but I received a reconditioned phone. I called them and said this is not a new phone. I purchased a new phone from them but they gave me a reconditioned phone. I sent it back. I had an issue with the SIM card saying it was "unregistered". I called, I must have spent 45 min. on the phone. Whenever I called customer service they kept telling me to punch in these numbers.

Tonight, I was transferred to 5 people and my issue was not resolved. The issue was since they sent me the "replacement" phone they took me off my monthly plan and only had 46 min., when I should have had 246 min. The customer service is horrible and I voiced my frustrations with the final 2 people and they didn't seem to be listening to me. Even when I asked for a supervisor; she couldn't solve the problem. Finally, I found someone that pin pointed the problem, but at the very end of the solution, we were disconnected. I called and the rep. wanted me to do all of the things all the other reps. said to do. Do not use this service.

I listened to my neighbor, thinking I was going to be okay. I read reviews before I signed up but ignored them, since my neighbor said they were good. Please don't sign up with these people. There is a language barrier, big time. I signed up for Sprint's Plan $29.99 for 200 min. (20 cents per text) but the min. can't be carried over like TracFone. It's a contract plan for 2 years. I know it is more than the $10.00 I paid for 100 min. but it is not worth the frustration. They even charged my AMEX for the month of May and I disputed the charge since I never received my min. I changed my cell phone carrier and have to pay $30 per month instead of $10 per month. Couldn't find a comparable service plan.

TracFone is retaliating my complaints by not sending me the free 68 minutes I am entitled to so they can force me to purchase airtime from them. Assurance Wireless is now offering a free cellular phone and 200 free minutes per month to low-income clients. Not available in all states yet, but check it out online and kiss TracFone bye.

On 5\30\2010 at approximately 10:30 a.m., my boyfriend attempted to call TracFone because when we bought the 120-minute airtime card and scratched off the silver stuff for the pin number, the entire thing came off and the pin was not legible. Mary said that she could tell the card was activated but said that there was nothing they would do to solve our problem. When I asked for a supervisor I was told her name was Pearl but that she would not be getting her on the phone because TracFone does not assist their customers that way and they already had our money so if we want to use the phone we would have to buy another card. Basically that it is not her problem. This is a terrible way to run a business especially after my boyfriend was continuously put on hold for extended periods of time.

TracFone customers are to get a free cellular phone and 68 free monthly minutes. TracFone does not send the minutes to force you to purchase airtime from them. Don't bother calling them. You won't get anywhere. Instead, file your complaint with the Federal Communication Commission (which began the program), the Federal Trade Commission, your Attorney General, your US Senator, and your local TV stations. The more publicity, the faster TracFone will stop this practice.

I have 2 tracfones. On 04/28, I had to add minutes and the handset failed to, so I called the number found on the box for tracfone. The guy said he added the minutes only to find the phone out of service the following day. I called the CS number again only to be told that I needed to reactivate my second phone by purchasing another 60 minute card. I said I just did that and you turned my phone off.

I called again to hear a repeat of the same thing and again to hear the same message you must purchase another 60 minute card to activate the phone. I emailed CS and was told to call CS and given the same number I had been calling all along getting no where the 4th call. Finally, I informed the representative that this is not satisfactory customer service and anyone would consider this theft for me purchase a card and then to give them my information which was supposed to give me service and I was given nothing in return. I explained that I had the original receipt and date the cards were purchased and would be happy to fax a copy to anyone to prove we purchased 2 cards one for each phone and why would we allow the one with the most minutes to expire?

I demanded the address for their corporate office. I said they would hear about this and I would also be contacting the BBB if I did not have either a full refund of money spent on minutes which at the time they deactivated the phone we had 540 minutes accumulated. I had previously the night before researched a corporate phone number for tracfone and proceeded one more time to call and speak with someone and seek resolution to my deactivated phone as we need them for health reasons and the week before my mother had fallen and could not use the phone to call for help. Not acceptable. I spoke with a lady who was very well versed in English, she heard my concern and listened to the issue from start to finish and repeated the primary issues so we were both clear as to what needed to be resolved. She told me she would have to contact tech support and once she did she would return a call within the hour and have a resolution to reactivate my phone. She returned the call about 30 minutes later added 120 minutes on top of my 540 minutes that had been there and it reflected. I now had 3 more months left til it expired.

I have done further researched tracfone and understand that they have outsourced their CS department to India and since English is not their primary language, it is causing them friction in the manner that calls are being handled. If you have an unresolved issue do not bother with the CS number on the package, call the corporate number and get to the root of the issue before it gets too far out of hand. You will waste time and become totally frustrated with any other method of resolution the corporate office was super in handling the issue and did not waste me time to get me further upset the whole ordeal was resolved within an hour. Something that got absolutely nowhere over 3 weeks via the standard method of CS that is offered. Has my sister not explained to me what happens in a customer support center for prepaid cell phones, I would have been out the money the time and the phones, but a small bit of insight and the right call found a perfectly happy resolution to a simple issue.

The last couple of times I have had a hard time trying to add airtime. I tried every method of adding this time and none worked. Therefore, I had to resort to calling technical support for assistance, a thing so dreaded that I have a strong desire to get drunk before doing so. For several days and for too many reasons for me to bother to type (wasted enough time on them), it did not happen. The last two days were very strange indeed. Perchance, I thought I may be losing my mind. My touch with reality is rapidly dwindling.

Day one, I thought it was going to happen. I had made contact with somebody I thought was going to help me. Just then, I managed to cut myself off, my bad. I quickly dialed back on another phone and actually got through, was put on hold, and was told by the recording that somebody would be right with me, wait time 15 minutes. This is when it happened. I knew it was a little longer then 15 minutes. I told myself, "I'm gonna hang in there, I'm getting help." So, I did. But when a person that had gone somewhere came back and said they had been gone two hours (no exaggeration here), I noticed the chew marks on the end of the desk, and that I was whistling to the tune I had been listening for two hours, and getting kind of turned on by the woman who kept telling me to hold on and that my call was important. Seriously, I was dumb enough and desperate enough to hold that long.

I finally came back to earth and hung up. Next day after going through similar stuff, the final results came in. They told me they wouldn't put any more time on because they already had (like I'd waste all this time, being a con and a liar, for a 120 minute card) and that was that. I said no they didn't, she said yes, they did; I said no, they didn't; she said yes, they did, and on and on. Finally, stuff your phone so long. I ended the call and heard uncontrollable sobbing, and realized it was me. I am now typing this from a darkened room, doors locked, and my pet hamster diligently guarding the door. But when I get out, I am going out in the air, I am going to burn off the last of my minutes by calling 900 numbers, and sigh with relief at the thought of going with another cell company. Thank you.

I had a TracFone issued to me in September for a low income situation. I have had the minutes added properly one time since receiving the phone. I am supposed to get 70 minutes a month free of charge within the first three days of the month. From November till February no minutes were added! In the middle of February I finally got the minutes and then like clockwork in March no minutes again. And again in April. When I emailed them in April they said they couldn't do anything about the missing March minutes! And every single month it is the same thing. I try to add the minutes through the phone by using their 3-digit code and it never works. I get "system unavailable, please try again later".

Then I go to their website and put in a complaint. When they eventually contact me they have me put a series of codes into the phone and hope that it works. Now this is a system that is contracted by the government to supply low income households a cell phone. I think they should lose the contract from the poor service they provide. I have missed calls about jobs and business opportunities. We are talking about 50K plus a year first year opportunities, which right now is kind of important seeing that I am unemployed. I can't afford to get another phone right now; otherwise, I would.

First off, I have used TracFone for years with no before problems that were not resolved. On 04-22-2010, I bought a TracFone airtime card from CVS drugstore. I used my phone's prepaid add airtime button on my phone to put in the time. After it took my number, it said did I have a promo code (it was for 60 minutes) also? Yes, I did. I put it in also. It took the number plus the code, but I received only my pin card minutes and not the promo minutes. A text message came in to me followed by the transaction afterwards. It says, "please contact our customer care center to complete this transaction". I take care of an elderly 97-year old man. I work 97 hours straight, sometimes more. I was heading home to sleep. I lost that card so I never collected on those minutes. I figured I lost the card so I couldn't complain about those minutes.

Then on 04-29-2010, I bought another card for 120 minutes (I get double minutes on every card I buy. It was a special deal to buy the phone, airtime phone card #**) from the same place, CVS drugstore Hwy 80 West, Selma, Alabama. At 11:07AM, I went to my add airtime button on my phone like I always do. I punched in the number then it said "do you have a promo number?". I said yes, it asked for it. Promo #**. I received a message that I was credited my airtime minutes but not my promo minutes. Then I received a text message from TracFone saying, "please contact our customer care center to complete this transaction". I was running errands at that time so I couldn't call at that minute because TracFone always asks to call them from a landline phone in case they give us codes to enter. I use only the TracFone as my phone. So I had to go to my mother to call TracFone. It was about 3:30PM when I called.

They said I had been credited those promo minutes, I was not. I have the text confirming the whole thing. They have some type of computer problem happening because those promo minutes were not credited to my phone. I've never had to call about not getting my promo minutes before this. But first, I did go by the library. While I was there, I put in a complaint on their computer site. From now on, I will call them in person on the phone to put my minutes and promo codes on my phone so a live agent will see the transaction. I am still not happy that I lost these minutes. I spend a lot of money with this company. I buy a lot of $29.00 and $39.99 cards (or I did anyway).

I am going to check out the other prepaid phones since my service means nothing to them. I know a lot of other people are having the same problem. All I can say is don't program it in from your phone anymore. Call and give it to a real person. Their computers are not working correctly.

I purchased my first TracFone in July 2008 and lost it in April 2009. I bought a new phone and replaced it with a new phone. I had 200 minutes on my lost cell phone which TracFone said they could not replace because I did not have a sim number. They offered me 100 minutes on my cell phone. Okay Lesson learned, know your sim number. Unfortunately 6-7 months later in December 2009, I lost my cell phone again, this time with over 600 minutes on it. At the same time, I found my lost phone from April. I called TracFone customer service and explained the situation. I gave them the sim number for both phones.

They said they only had the one sim number which was my original phone, and when I gave them the sim number of my lost phone from the sales receipt, they said they had no record of this sim number, and they could give me any refund of minutes. I spoke with three people, going higher up the chain each time, for almost two hours to no avail. They insisted they had no sim number for the second phone, even though I was reading it from the sales receipt. However, they did have a record of me purchasing a 400-minute card in September. Because I believe they were stealing minutes, which is more than $100.00. I could not, in good conscience, do business with a company that stole from me, and got a contract with T-Mobile. Needless to say, my TracFone contract has expired.

A few days ago I found my lost TracFone with 607 minutes on it under my car seat. Nothing against T-Mobile, but TracFone has better coverage. I want to contact TracFone to restore my contract with the minutes, but I cannot bear the thought of talking to customer services for hours and arguing with them. That was truly one of the worst experiences I have ever had. I have lost 607 minutes or over, $100, and for two hours, I experienced living in ** and greed won out. I am a strong believer in the free market, but now understand why some people hate capitalists.

I have had it with Tracfone. I have used the service for about 3 years. For the past year, every time I try to add airtime, it is a total hassle. Their automated system doesn't work correctly and if you want to E-mail them, the form doesn't drop down correctly either, so you can't complain to them. I always have to wait for a convenient Eastern Standard Time to call a "real person". This wastes a total of about an hour of my time. Fortunately I live in California and the state Public Utilities Commission can be reached.

I purchased a TracFone for my son to use for emergencies in summer of 2009. I activated the account, paid for additional minutes. Service days did not expire and I added additional minutes in November. Minutes became low received a 30 minute phone card from a drug store added time in December. Minutes showed low. Not sure why. January 2010 I purchased through their website 60 minute 90 day service day offer. Today, April 9th, 2010 I noticed the phone shows 141 minutes no service days. This makes no sense. Because I had 90days from July, 90 days added in November, 30 days of service added with the 30min card in December and then 90days added with an offer for minutes in January 2010. No service days are shown.

I called TracFone at 5:30pm. After 4 people telling me they could help, they have not. They said I can purchase more airtime for my phone to have service days. I said no because I should have service days already available. After stating all the same things over and over I keep getting transferred to so I called supervisors. It is now 7:13pm. I am on hold waiting for a manager. Now Journey answers he said he is a floor area supervisor. I restate everything all over again to him. This is the most insane call I have ever been on.

It is now 7:28pm I am on hold again. Now he comes back saying that the December card minutes does not show and has to put me on hold to verify what was done on the phone. Keep in mind each person said the same exact thing. They needed to verify the minutes and transactions on the account. This is a sick under handed game to get the consumer to be so frustrated that they don't care and give up or worse buy more minutes that have less service days. This makes no sense I have 141mins but no service days. TracFone is a rip off.

I am filing complaint after complaint until I get my minutes credited. I have a phone that I cannot use at all. Now it is 7:40pm. I have been holding with no help. I have filed a complaint with their main website and I will be mailing their main corporate officials as soon as possible. This is a warning to all consumers beware of TracFone!

I purchased a 25-minute TracFone card for $5. When I entered the PIN, I didn't receive the 25 minutes. After trying on the internet to resolve this, they sent me codes to enter. But I just kept getting back "Invalid Codes." I only had 7.9 minutes left. They sent me text messages on how to get my minutes, but that didn't work but they did deduct 1/2 minute for me reading the text they sent.

I then called the 800 number on the card, and as I was listening to the computer message, I got a low-minute warning. They actually were deducting time from me for calling them to get my minutes!

I had to hang up with only 2.9 minutes left and still listening to a computer, they have since sent text messages, even though I have told them to stop calling or sending anything to that number. I did read the last one the other day, because I thought they were finally going to release my minutes. It was just a repeat of previous text messages. So now, I am down to 2.2 minutes.

I am on disability, and through a government program, I got the phone for free and I do get 70 minutes a month, which I use only for doctor appointments, and I need it when I drive in case I break down. I cannot walk more than a hundred feet, and that is with a cane. So I could not go out on my birthday, which was the day I bought the minutes. It was my birthday present to my self. I live check to disability check. I had a good job back in 2003 when I got MRSA during spinal surgery. I have long gone through all my savings, so I can't afford to spend money, trying to recoup the minutes or $5 I spent.

TracFone called me the other day, even though I told her this was costing me 20 cents a minute on my roommates phone. She continued to tell me useless stuff. I told her to get to the point, and she said she needed the serial number of my phone. I told her I was disabled and wasn't able to remove the battery cover on the phone to get to it and I would have to wait for my roommate to get home.

He did get the serial number for me, and I emailed them the serial numbers 36 hours ago and haven't heard anything from them. And I don't expect they will bother to call.

How the government gave them the contract to help disabled people is beyond me. They are a bunch of thieves as far as I am concerned, charging you money to call them when you are trying to basically collect a debt from them. They owe me 25 minutes from the card, and as far as I am concerned, another five minutes they took from me for contacting them about the minutes they owed me. If there is a class action lawyer out there, I would think this would be a possible class action case.

When the time came to purchase minutes for my TracFone, I used my Discover card to buy minutes online. I never received them. After complaining to no avail, I purchased a card and entered the proper numbers, but still no service. Finally, after many complaints, I received minutes for the card. In effect, I paid twice for the same minutes. Today, my service was terminated even though IK have over 200 minutes left. I am unable to get the refund. This is the second complaint I have filed with your organization. Please help.

I have 2 Tracfones here that I still have minutes to but I am unable to the one that has the number ** 2559 has over 198 minutes left on it and the other one has over 34 minutes on it as well and that one is ** 1919. I just want to know why I can't use them if they already have paid minutes put on them then why am I able to use the phones to finish them out? I have been trying over a month to use up the minutes on them both. And I would like to know why?

I can not use up the minutes on both Tracfones, the one with the number ** that has over 198 minutes to it and the other has 34 minutes to it and that one is **. I just want to use them up. Okay, thank you!

I bought a phone Oct 19,2009. I tried to add minutes, but couldn't. I had to call for them to add minutes and went through a long process. Next time to add minutes, I couldn't. I called again and had to go through long process again. I did this every time to add minutes. Since day one, I got phone calls from companies all over US. I complained about this. Never did Tracfone want to exchange or replace phone (knew there was a problem). Turns out, Tracfone sells refurbished phones. Information from old service was never cleared. So, Tracfone was never registered under my name even when i "supposedly" registered it when i bought it (Tracfone can't change information). So after 3 months, or after the warranty, Tracfone supposedly disconnects phone.

Well, I was still able to use it but kept having to call in for minutes to be added. Supposedly, they even sent me a new phone. It went to old registered user, who Tracfone had listed, because I never got the phone even though they kept saying I did. They even told me that they could see that my minutes had been transferred to another phone. Keep in mind, I am still using phone. After 5 months, I have had enough with Tracfone ! After numerous calls and e-mails since day one, they disconnected my phone. Now, they won't give me a refund after I faxed them a copy of the receipt that has the serial number of phone on the receipt.

I have also lost the minutes that were on the phone. And now, all of a sudden, they can replace the phone, that I asked them to do 3 months ago when still under warranty. I told them to send me the ** phone. It is the least I can get out of them. I have a sledge hammer waiting to smash the junk when it shows up because I will never use or trust Tracfone again ! Has anyone ever contacted Tracfone and talked to someone you can actually understand? Spread the word to never use or deal with Tracfone ever!

My wife bought 400 minutes at $100.00. When her added minutes were added, the available minutes totaled 662.9. We called to confirm the additional minutes were added. We were told that they were. Problem: We had approximately 550+ minutes before the new minutes were purchased. Adding the 400 minutes would naturally bring the new total to more than 950 minutes. The service rep checked with auditing, and was told by using their tools the 662.9 was correct. We know this to be untrue. I don't understand what tools they use in auditing, but I feel they need to verify their results.

I was told that I could use TracFone via the Executive Escalation Dept. But I do not find an appropriate way to do that. I request they complete a thorough audit, and make correction. Right now the fact is that we paid $100.00 for 400 minutes and lost 300 somehow.Your assistance is gratefully requested.

Same story I've been reading from others. I bought a new TracFone, have spent at least two hours on phone trying to get my number and minutes transferred to new phone. Operators are polite but kept saying, "I am trying to find my supervisor." Phone works but can't receive any calls because # isn't transferred.

I bought a new phone. Tried switching my minutes and time from the old phone to the new one. I have at least 3 hours of my time talking to people that don't use English except for their Job. I have to repeat the same information over and over with no results. My phone finally worked. I thought the nightmare was over then they disconnected it but won't tell me why that department is closed until tomorrow. Why this company has went backwards is frustrating to me. I have had a tracfone for 7 years or so and always thought they were alright. Not anymore. I am going to hopefully use out the rest of my minutes and switch to a monthly plan. Life is too short for this frustration.

I tried to switch my number and minutes to an upgraded phone. Simple? Think the company would appreciate the upgrade? Not! TracFone took the time and minutes that I had paid for and transferred them to a new sim card that I needed. The CS had assured me that I would be able to use the phone until the new sim arrived (turn it off, turn it on, the minutes will be there within the hour). Right, lie! I have been without a phone for a week and was told when I called to inquire that my sim request was cancelled!

Okay, this is my only phone and I'm scheduled for surgery. Had I known this would have been such an ordeal, I would have just waited a couple of weeks to do this while I had the luxury of waiting. So now, neither the doctor nor the hospital is able to reach me. I must impose on friends to use their phones/long distance charges or minutes as I cannot reach anyone during unlimited time frames. Considering trying TracFone? Run very fast, do not walk to the next option within your means.

Trac Fone simply gobbled up my 600 minutes one night for no apparent reason .and I have tried to resolve the issue on line. Where I am referred to their customer service. I have spent 6 hours on the phone this week trying to resolve the issue. On 2 occasions, I was informed there would be a 15 minute wait to talk to a representative and I waited 45 minutes and finally got a "High call volume... Please call back... Then a hang up recording."

Finally today I got someone, Julio, his English is not functional and I asked to speak to a supervisor. He told me to hold on a minute, which I did for 30 minutes before I was hung up on. Upon calling back, I waited 35 minutes, and couldn't reach anyone, aside from the recording. It appears my plight with Trac Fone is echoed by many other customers, as I discovered on this Trac Fone website. I would like to get my minutes back, but I assume with these people, I am ** out of luck. How are they able to get by with this on such a broad scale?

First off, I've been a Tracfone customer for years and have had numerous Tracfones and have never had an issue ever with adding minutes to my phone or activating a phone. I recently bought a new Tracfone, and had problems with it right out of the package. The phone wouldn't activate, so I had to call customer service. It took numerous calls and hours on the phone and the phone still wouldn't activate. I sent an email to them and got an answer within 48 hours telling me how to activate the phone. It worked.

Fast forward to 2 weeks later, I bought a 120 minute card and put the pin from the card in to add minutes and no minutes were added to my phone, I had to call the 800 #, spend hours on the phone to get my minutes added to my phone. Now, 3 months later I buy a 120 minute card, go to the phone to add the pin to redeem my minutes. I get a message to call the 800#, again. So I do and spend hours on the phone only to be told to wait 15 minutes and the minutes would be added to my phone.

3 hours later, no minutes. I call the 800# and spend hours on the phone only to be told that the minutes would be added to my phone, in 15 minutes. 24 hours later, I'm out $32 and I still don't have my minutes on my phone. Lost money, aggravated and ready to break stuff, generally seriously P.O., this had been a nightmare since the day I bought the phone. Terribly frustrated.

I had a Nokia phone from TracFone that has worked fine for many years. In an attempt to add minutes, I followed directions on their website and said instructions caused my phone to break. I reluctantly bought a new phone (LG220) and attempted to transfer my minutes and double minutes card. I have no idea if the correct minutes were transferred because my old phone doesn't work. I have spent over three hours talking to customer service reps and only get "canned" responses. If you look at their ad, it plainly says double minutes for life. Who would have thought that it was the life of the phone and not of the account?

Here is what I sent on the "issue" page of TracFone's website this morning:

I purchased a C139 phone, double minutes for life, one year 400 minutes. All okay. My daughter gave me her old W370 phone when she upgraded her TracFone. I called TracFone to see about swapping my account to that phone. I specifically asked at least three times if the double minutes for life could be transferred to the W370. I was assured it would be transferred, that was last year. Today, I purchased another one year 400 minutes package. It included 250 bonus minutes. I expected to see a total of 1050 minutes (400x2 + 250). All I got was 650 minutes, so I called TracFone. I was told by John, supervisor #**, that the double minutes would not transfer! That is the exact opposite of what I was told last year!

I then asked to transfer the account back to my old phone and put my latest purchase on that phone so I would get the double minutes, and abandon my W370. He said it would have the double minutes added, but later said I would only get 400+250. This exchange lasted so long that my cordless landline phone's battery finally died. When I called back and waited through the cue line, I was told I could not talk to John. I was connected to some woman who sounded like her mouth was full of cotton balls. I couldn't understand anything she said except to say I wouldn't get any double minutes. Their company hosed me with wrong information last year and I didn't find out the double minutes would not be transferred until after I purchased another year of service.

I feel very much mistreated by the company. I have paid for services promised (double minutes for life) but not delivered. A simple adjustment on their part will restore what was promised to me. To make it right, they should transfer the double minutes for life to my W370 or at the very least, my latest purchase should be given double minutes plus 250 bonus minutes on my old phone. Old phone is a C139, IMEI **. W370 phone IMEI is **. I am very disappointed in the shoddy treatment by the company's policies and I am hoping for a proper resolution of this without having to go further.

This is a follow up on my complaint filed with you on or about 2/16/10. Since that time, I have received numerous emails from Tracfone reps which make no sense. They keep repeating the same idiotic statements over and over which leads me to believe that they either didn't read my complaint or they read it and don't comprehend the English language. I also received one call from a Tracfone rep and he admitted to me that the email I received from Tracfone with my promo code was 'an error on Tracfone's part' but they wouldn't correct it because I had made the decision to purchase less time than was quoted in the email.

I tried to explain to this person that the reason why I chose to purchase less time was because I was angry about that 'erroneous' promo code. Anyway, I'm disgusted with them and since I only have this cell phone for emergencies and once again this morning received another dumb email from Tracfone which put me over the top with them. I have decided to let the 511 units remaining on my Tracfone expire next month and I will purchase a prepaid cell from another company. My money is just as good at another company and apparently, Tracfone has so much. They don't need mine. I am going to lose the cost of the 511 units that I paid for by dropping the service.

I have had the family value plan for 5 months and have had to spend 1-2 hours on the phone with customer service inputting stupid codes to receive the minutes I'm due every single month, though they seem to do great at charging my credit card right on schedule. I lose 2 hours of my life and several days of lost phone minutes.

I purchased my first Tracfone for my son 2 years ago, he was 10. I purchased it so he could call me when his practices were over, etc. So we upgraded this Aug to a nice little slider. Fabulous, right? He used the phone without a hassle until in January, the screen went black (after he put 3 60 minute double minute cards on it to equal 360 minutes total). I assume he miss used it right. So I made him earn the money for a new one.

Today, we purchased the new one and we went to call Tracfone to transfer minutes and phone number to the new phone. This is where it all began. I was told that there were only 54 minutes left on his phone. Any one with a 13 yr old knows that they only text and without a screen you cannot text. Where did my minutes go? Finally, after 1.5 hrs on hold and 3 different customer service reps, I get told no more minutes will be added, only the 54 and that I should just trust them that this is correct information. I am at this point **** off. I asked the man what country he is in because in America, the customer is first and is always right. He tells me he is from Columbia, South America.

I asked him for a phone number that will allow me to speak with an American located in America. He then tells me I have been warned and if I continue to use "vulgar" language, he will disconnect our call. I then asked what vulgar language. He said I knew what I said and to stop. Now, please note, I am **** but have yet to raise my voice or curse in any way to anyone. He then asked if he could help me with anything else. I said, "Yes, please transfer my remaining 54 minutes to my new phone. He then had the ** to tell me he would not do that. I explained that those were my minutes and that to hold them is theft. He then hung up on me!

We called them twice because we were having problem. We were on the phone with them for one hour. We were promise some free minutes for our trouble, but never received them so we called back. After being on the phone for an hour, which most of the time was on hold, the person came back on and I asked her how much long would it be. She said not much longer. Then in no time until she hung up on me. The ones who answered the call didn't speak English very good so it was really hard to understand, but if you ask for one, you can understand you might get one and you might not. If you ask for a supervisor, you get put on hold for a while but you hear them laughing and talking. Then you never get a supervisor, you get hung up on.

I tried to purchase 400 minutes and 365 days service for $99.99 plus an additional 365 days service for $49.99 online. I was advised that the purchase could not be completed and the credit card was not accepted. I received and e-mail reply to contact the credit card department. I was kept on hold for 100 minutes or more but I never did talk to a representative. The longest I was on hold was 38 minutes, one 21 minutes and several shorter ones.

I went online to try to purchase the 400 minutes + 365 days service for $99.99 but the bonus year for $49.99 was no longer available. I completed the purchase details on automated system giving all the information and I was then referred to a service representative. I was with her for an additional 30+ minutes with a sound that was terrible. She requested all the same information. She said that her system was not working properly and finally said that the order was declined. I gave her another credit card and it was declined. She said that she was transferring me to her supervisor. I waited over 15 minutes and then I was transferred to an automated system advising me how to order on the internet. I hung up in frustration.

I have had Tracfone and the same phone number since July 2007. I currently needed to add time to my phone before my current minutes expired on 2-18-10. If I do not add minutes in time, I will lose the minutes I still have. I called them many times today starting early afternoon to add minutes and also tried to add them on the computer. They claimed they were very busy and call back later, which I did for hours. All I got after giving all the information they required was the message that they were busy and call back. I have tried for about 6 hours calling frequently and being cut off with the same message.

I still have 134 minutes which I do not intend to lose. My husband also tried to add minutes and he was double charged. They claim they do not give refunds, so we had to contact the credit card company to have the extra charge removed. I had been happy with the company (wherever they are located) up until now, but I am very concerned that they are using the busy ploy to not take my call in time before the minutes expire, and I have to pay for time I do not get. I am extremely disappointed and hope that we can get the problem resolved.

I've been trying for four days to reach customer service at Tracfone and always get the message: "We are extremely busy, please call back later." An e-mail message sent two days ago has gone unanswered. I'm trying to find out how to get the double minutes for the life of the phone that I paid for last year. They sent me nothing to use to get the minutes. It looks like they are forcing people to use the web for purchases so they don't have to deal with anyone--or their problems.

I thought I was the only one having issues with TracFone, but now that I've read some of the reviews, my thinking has changed. I have had my TracFone for about 4 years and have never had a problem until now so something must have changed in this company in addition to them sending their customer service to a foreign country. They make their money in the USA so why not employ USA citizens and leave the jobs here. My current minutes are expiring this week, and as usual with TracFone, last week they sent me an email with a promo code for free additional minutes when I made a specific purchase to continue my service with them. Not a problem since I had to add new minutes anyway. I went onto the TracFone website, entered in all of the required information and then entered the promotional code they gave me and I got an error message telling me 'the promotional code was not valid'. Thinking I entered the wrong number, I verified it in the email and verified that the serial number in the email was the one to my phone. When I was satisfied everything was correct, I tried it again and again and again. When it became too much, I sent them several emails. But when I received no response that way, like others, I tried to call them and was placed on hold for so long I got drowsy. I made three other phone calls, and today, got someone who definitely spoke such bad English I couldn't understand a word she said. In the end, she transferred me because she was unable to help me and the number she transferred me to put me on hold where I once again waited and waited and waited for nothing.

I question why the BBB gives an 'A' rating for this company and feel they should be investigated. It is also obvious to me that the company would prefer you to buy minutes for a year so that they have the use of your money before you do or would also like you to go on the monthly budget billing. So once again, they get to use your money before you do. And I guess the email I received with the 'promo code' was an advertising gimmick. I always enjoyed the ease of my TracFone and had recommended it to others until now and, unfortunately, I will lose the minutes I still have on the phone if I drop the service now. I would never recommend TracFone again.

I added minutes to my account online the night before I was to make an 8-hour car trip. When I checked my phone the next morning at 7 am (when I was ready to leave), the minutes had not registered to the phone. I called & had to call back at 8 am (when the technical department opened) to speak with a representative. This rep was able to get the minutes to show up on my phone, but the phone would still not make or receive calls.

I called TracFone back & was transferred between a few people until I reached someone who tried to reactivate the phone number on the phone. He then assured me that he had solved the problem and, if I would wait for 1 hour, my phone would work correctly. I waited for 1-1/2 hours and tried the phone only to have the same problem. I called back, was transferred between a few people again, and reached someone who issued me a new phone number. He assured me that this would solve the problem and that I would need to wait another hour before my phone would be active. I waited yet another hour only to have the phone still not work.

When I tried to get her attention, I was ignored. I hung up and called back, requesting a supervisor. This supervisor attempted to reassign me another phone number only to determine that there was some sort of a system problem.

She transferred me to another department who informed me that there was a system error with the company's computer system and that they could not get my phone to work for 48-72 hours. This was at 2 pm, a full 6 hours after I first called the company. When I informed her that, since at this point I had been trying to resolve my phone issues for over 6 hours and had no longer had any interest in keeping my TracFone, I wanted a refund of the money I spent to purchase additional minutes, she replied that the company did not issue refunds.

When I protested, she said she would transfer me to a supervisor. I was placed on hold where I waited for nearly 30 minutes before I finally gave up and hung up. I called back and waited on hold for 10 minutes before being able to speak with someone and then another 10 minutes before I was transferred to a supervisor.

I explained the entire situation to him and requested my refund again. He looked at the account and tried to figure out the problem himself, coming to the same conclusion as had already been determined. I told him I had no interest in keeping my phone and wanted a refund of the money I spent putting minutes on the phone. He looked at the account and transferred me to someone in the credit card department to try to issue a refund. I was placed on hold again and waited for over 20 minutes to reach a real person. Ultimately, I received a refund of the initial amount I spent on minutes, but only after 8 hours on the phone, most of which was spent on hold. In all that time, I don't think I spoke with a single person who spoke English as a first language. I wasted an entire day that was supposed to be spent traveling to spend time with family.

I tried to redeem airtime and did not receive minutes. I called and waited 30 minutes on phone to talk with this person. After another 30 minutes was given just 450 minutes not the promised 900 double minutes as I have gotten in the past. What's going on? I could not speak with a supervisor. The redemption card cost $84. They ripped me off for $42.

I purchased a card today for my TracFone cell phone. It was supposed to be for double minutes for the life of the phone. I placed the pin code into the phone and after an hour the new minutes still weren't added so I phoned TracFone. I spent over 20 minutes talking with someone who obviously knows very little English. I gave them all of the numbers they were wanting, from the model number to the serial number. And they asked for my phone number 4 times!

In the process of doing what they were asking, they told me to remove the battery from the phone so I could read a couple of the numbers they wanted. I did this and when I placed the battery back into the phone, the entire phone was dead. No matter what numbers I gave them, they told me the number was wrong. I asked to speak to the supervisor. Not only did the person not transfer my call to a higher up authority person, they hung up on me!

I called back a few minutes later to see about having better luck with another agent; no such luck was to be had. I'm going to be calling them in the morning. But if the person is of no help, then I'm going to seek a new cell phone company to deal with, because I refuse to spend my money on purchasing minutes only to end up with nothing. And when you phone them, they don't even have people there who are competent in their job or in the language they're supposed to speak. Don't get me wrong, I have nothing against people in India or wherever they get their agents from, but give me a break. At least, make certain the person can speak proper English if they're going to be speaking with Americans.

I purchased two Tracfones and could not add minutes to these phones. After hours and hours on the phone with one of their service reps, I finally had minutes added to one phone, only to try to use this phone and have it not work. Once again, I was back on the phone with a service rep, who accomplished nothing. When I asked to refund the money for the minutes I had purchased, she refused to send me to the department that handles that. After I forcefully tells her to send me to the department that could help me, I am sent to the wrong department!

I am then put on hold for half an hour before speaking to anyone. Then it was another hour before I could get anything accomplished. Needless to say, I have to watch my checking account to make sure I get refunded. I will never do business with this company again. I give their customer service an F. Don't waste your time on Tracfone!

I have a value plan that should have added double minutes to 2 phones on 1/29/10. Only my secondary phone received minutes. I checked online and was charged 16.90 twice on both phones. I received a total of 60 instead on 160. I called Tracfone on 1/29/10 and was told to enter codes with no results, then was told to call back tomorrow.

I called 1/30/10 8 times. Each time I was asked to hold but was never asked to enter codes this time. Each and everytime the person whom I was speaking would go away but you could still hear everyone talking then I would be disconnected. The last call I made to them, I was connected with a person to talk about the double billing of my charge card. He acted like he didn't understand then told me that it didn't look like I was charged twice even though I was looking right at it online. He told me that I wasn't scheduled to receive my minutes until 1/31/10. One phone on 1/29 and the other on 1/31.

This whole session of calls took almost 3 1/2 hrs. I was finally disconnected from my 8th call. It's like they are waiting for you to hang up. So, on 1/31/10, no minutes were received. I called and this person told me that I received my minutes on 1/29/10 and I told her no I did not. She still says I did. I asked to speak with a supervisor and was told no one was available and to call back. I got mad and swore at her and she had the guts to ask me not to use vulgar language.

I asked to be transferred to someone who could solve the 2 charges on my credit card and she just flat out wouldn't do it. She stayed on the line not saying anything. I kept saying hello and she would say she was still there and I asked her what she was doing and she said nothing, there was nothing for her to do. I asked her name and she wouldn't tell me. Not that I could have understand her in the first place. I have sent emails to the complaint dept and also the corporate offices.

Now, my secondary phone keeps popping up with a code 34 call restrictions. Last month, I blamed a friend for using minutes on my primary phone, the one that isn't getting the minutes because they all of a sudden disappeared only about 30 of them but it emptied out the phone. My friend swears he didn't use the phone and now I believe him. I feel this is all a ploy to buy more minutes. Something is going on with this company and it needs to be dealt with. Also, now the web site is not responding. I can't rely on my secondary phone. My primary has no minutes. Loss of use. I need it for work as I travel also I need it because of emergencies at home. I have digital landline and if the power goes out, I must rely on my cell. Last week our power went out and I was stuck with no phone as it said code 34 call restrictions.

TracFone was extremely difficult to get completely set up. It took six phone calls over a period of one month. TracFone deducted one month from my time when I was not able to use the phone and refused to return the time. I noticed that my minutes seemed to be deducted very quickly. TracFone charges a full minute for any portion of a minute used after the first 15 seconds. When I spoke to customer service agents and supervisors and complained that this policy amount to a form of theft, we do pay for the time, they simply said, "That's our policy." When I stated that I may leave TracFone because of this policy. I was told, "I'm sorry you feel this way. You are a valued customer. But that is our policy." I plan to return to Verizon where problems were rare but the cost is high. It's worth the price not to be ripped off.

I ordered a new Tracfone in December. I had used them previously; I had minutes to transfer, and everything had worked well with the old phone service. No such luck this time. After spending over 2 hours on the phone with customer service, I was finally told,by the third person I spoke with, that the SIM card included in the phone did not actually go with the phone. So basically, Tracfone sent me a defective product. After another hour on the phone, I had them agree to send me a prepaid/pre-addressed envelope to return the phone. I put the phone in the post on 12/23/09.

I called on 1/5. I actually tried to call on 1/3 and 1/4 but their phones were busy all day to inquire as to the status of my refund. They told me it could take up to 30 days. I called today, 1/19, to check on the status. The first call ended after 15 minutes when they apparently hung up on me. I called back and spent another 35 minutes on the phone simply trying to confirm that they had received the phone. I'm sure anyone who has called Tracfone is familiar with the phrase "Can I put you on hold for 3 minutes?" After about 15 minutes I demanded again, to speak to a supervisor. IT didn't do any good. The "supervisor" either wasn't a supervisor or is as incredibly clueless or incompetent as the rest. More likely the "supervisors" are simply the best at toeing the party line of don't ever give a customer their money back and if you stall long enough most of them will hang up.

My only advice is this. If Tracfone sends you an envelope to return an item, pay the postage yourself and send it certified (with a signature required). You need a way to prove that they received it, because they don't have any intention of refunding your money even when they've sold you a defective product and wasted hours of your time.

I purchased approximately 800 minutes of airtime on a new Tracfone. This was in September of 2009. I rarely used the phone as I was in the process of switching from a different brand of cellphone and was using it part of the time. At the beginning of the year 2010, my phone suddenly showed no minutes remaining. I called customer service several times, and sent them E-mails regarding my lost minutes. At one point, one of the reps told me that the model phone I was using was known for this problem, but that they (Tracfone) would need another 48 hours to resolve the issue and restore my minutes. At that time, I was given another reference number to use when I called back.

I waited the 48 hours and when I called back, I was put on hold again. I was told to key in numbers to identify my phone and I did, then I was put on hold again. As my patience was wearing thin, I sent an e-mail to Tracfone expressing my dissatisfaction. I was sent a reply which stated that my minutes would not be restored. I called Tracfone again and was told that the loss prevention department had determined that I had used my minutes. So basically, they have accused me of deceit. This accusation comes after the admission that my phone was known to be faulty. From a reputable company, I would have expected not only a restoration of my minutes, but also a free Tracfone of a different model. I am still using the minutes I had on my older, non-Tracfone cellphone by the way.

I have a useless Tracfone now. It cost about 20 dollars, plus I have not been reimbursed for the lost airtime. I have missed calls to this phone because it would ring and when I tried to answer, it denied access because of being out of minutes. Ironically, the phone states that I have 396 service days remaining.

I signed up for a value plan in December of last year and received my minutes with no problem but January I did not get my minutes and they took my money and gave me no minutes. They are saying the transaction was denied but my credit card company showed me it went thru and Tracfone had the money. Every time I call no one seems to know what they are doing, they want to blame it on the credit card company. I have been told several different stories from I will be getting my refund to I wasn't getting a refund.

I just can't understand how a big company as Tracfone can't admit they made a mistake and refund my $11.03. I know it's not a lot of money but it's the principal of it. They make a killing ripping people off and saying they don't have the money. It is just sad they can get away with this and no one can help. Just a lot of worrying with phone calls and emails about this issue.

Two months in a row, minutes that are supposed to be automatically credited are not. In December, I was on with a TracFone rep for nearly an hour and finally the missing minutes were credited. Today, nearly an hour but no additional minutes could be credited. First, TracFone rep spoke English poorly and was difficult to understand, then gave us to a supervisor. They practically accused us of lying about getting them and wanting more. No answers on why this has happened two months in a row, no idea if getting a new phone will rectify the problem. We have had few problems with TracFone in the past and now it's snowballing.

Tried to activate a TracFone and change phone number over from old TracFone as well as transfer minutes. The new phone shows correct minutes transferred and correct time transferred, and I can make outgoing calls but cannot receive incoming calls. The phone goes right to a message when someone calls and they hear "Message MO22, Welcome to US Cellular. The number you called is no longer in service. "I have repeatedly called TracFone and talked to many people, they have given me a ticket number which supposedly means they are working on the problem.

But it has been 8 days and I still cannot get incoming calls. Plus the time and minutes still show up on the old phone as well as the new one and I can call out on both phones. But cannot get incoming calls on either phone. Every time I call they take my EIN # and sim card # and have me punch in codes, etc. and tell me it is fixed and to wait 24 hours, 72 hours, etc. They have me take the battery out and turn the phone back on, etc., but they cannot fix the problem. I asked them to just put the air time back on the old phone and I'll take the new one back to the store, but they said that will take just as long to do as to fix it.

They tell me there is a problem with the towers; that there are two that can be used US Cellular and Cingular. But if the problem is with the towers how come I can call out? The only contact number for TracFone is the 800-867-7183 number so I cannot get to anyone else for help. I have also tried going online and sending message that way but have not heard from them. I thought about just buying another phone and using a new number and throwing away the phone I just bought, but I would also be losing the 269 minutes of service and 4 months of service. What to do?

I am now a satisfied Tracfone customer.

I bought the phone, card, and charger. We used a total of 17 minutes trying to get it to work, but we had no luck. So we returned the phone and charger for a refund, but in fine print on the back of the card, there are no refunds. The phone with charger was $45.00; the card was $30.00.

We probably spent 2 or 3 hours on the phone with people who speak bad English very fast. After all the calls to TracFone personnel, we're stuck with a worthless $30.00 card and much higher blood pressure.

Well, after reading all the bad things about Tracphone, I just wanted to say that I've had nothing but good experiences with them. I have been with them for three years now and have had no problems. I am quite impressed. And, usually, they double the minutes when you buy on the internet. Thanks.

I bought two Double Minutes cards for two TracFones. Both phones stopped working within two days of installing the Double Minutes cards. When I tried charging the phones, they read, "Unable to charge," they heated up and so I unplugged them. There has to be something that occurs to the phones that causes them to malfunction when this card is installed. This seems to me to be a fraud scam by Motorola to get consumers to purchase new TracFones while losing their minutes they just installed. To the general public, "never buy TracFones." If you already are using one, "don't purchase Double Minutes cards."

I have a Tracfone and have the double-minutes for life plan and had an experience where my phone went from having about 160 minutes left (the minutes were getting low but I noted mentally that it was still over 2 hours) to around 80 the next day. Since I rarely make long calls, anything exceeding 5 minutes is a long call for me, this seemed very strange to me.

I looked through all my incoming and outgoing calls and none were out of my usual 5 minutes or so calling time. Even all added up over several days the total was well below the missing 80 (or so) minutes. I looked at the website hoping to find a log of the minutes I'd used, call times, call length, and nothing was available. I'm amazed a company that sells minutes does not post information about how the minutes are used. I can get this sort of information from any other phone service.

I feel I'm paying for minutes, having them stolen, and have no means of disputing it or identifying what may have happened. I think this is intentional on Tracfone's part as any business in the phone industry would be expected to account for minutes used and calls made, etc. I feel I am being stolen from with no way to prove/or disprove what is happening. This sort of thing has happened to me several times and initially I believed it was just a fluke and that I was seeing things.

I believe now that it's a pattern I need to watch for, and that I need to be conscious of when it happens. There should be rules/regulations/laws in place that would guarantee my ability to see how my minutes are being used. I don't have a huge list of complaints but I feel that Tracfone isn't a very reputable company and I would like them to show me how my minutes are being used so I can dispute which minutes are being used on calls that I'm not making.

Loss of minutes/loss of money spent, frustration, time spent researching what's going on. Unable to see how the minutes associated with my account are being used. Loss of confidence. I already felt that phone companies with monthly plans were a ripoff, now I feel that the alternative to a monthly plan is also a ripoff.

I would love to be able to trust that I'm not being stolen from but it just doesn't seem realistic. I feel bad for companies who have to deal with shoplifters, I'm a consumer and feel like I'm being shoplifted from. Who will be left to steal from when everyone is bankrupt? I certainly don't have a bottomless pool of funds to draw from.

I reactivated the tracfone in 11/2009. I was told that I lost 450 minutes that I had on my phone when I misplaced my phone.When the phone was found I purchased an airtime card and activated my phone. I was told by customer service that I could not have my minutes I did not activate my phone soon enough.I feel I paid for these minutes and they should be available to me, otherwise refund my money.

They make it very difficult. I'm trying to transfer minutes from my old phone to my new phone and it's next to impossible and you have to use up your minutes to do any transferring. Info is usully by someone who speaks broken English too.

I bought Net-10 phone 300 minutes. When I activated, phone defective and will not give me air time minue. So I called customer service. Then they send me new phone and I send my defective phone back. They promise me that I will get all my 300 minutes when I get new phone. But when I got new phone there is no minute. When I activated new phone, it said 0 minute.

Thank you very my for your help.

incomplete and/or busy-no answer calls. What a ripe-off. I no not think this is legal even if it is in the term and conditions.

I purchased a Tracfone on October 7, 2009. I did not read the pamphlet clearly and wasted about 20 minutes determining I could not make international calls for 48 hours. After 48 hours, the phone worked pretty good (some intermittent poor talk transmissions but most of the time good) until I ran out of the 950 minutes. I tried to buy minutes on the internet and got an error message. I emailed Tracfone around November 10th (the date of my Tracfone acknowledgement email) to advise I was unable to purchase time.

After emails and phoning directly to Tracfone, I was eventually given a ticket number to remedy my problem. I phoned daily or every other day and sent emails. On November 21 I was advised to use a different credit card (by phone conversation) and advised by email my ticket had been escalated to the corporate office. On November 22 I phoned Tracfone and gave a different credit card and number with a different address (my Canadian address. My other card has a US address to purchase diesel). I found out, their network needs to know if the credit card is Canadian or American. Of course, this was never discussed previously.

I got home and had to go through the website to add the minutes to my phone as the phone was not automatically updated. To me, this means I am not in a dead zone. Now I get a message, "Call Failed!". Looks like I will be phoning them again and their wait times are very high for a call centre (anywhere from 15 to 30 minutes and using a pay phone). Also, my battery no longer holds a charge. I emailed and was advised to phone (yes, wait time and all). The representative got my information and advised a new battery will be in the mail. Why not get the info over the internet? So for now I have 3,000 minutes and I cannot make calls. The saga continues. And of course, there are no refunds.

This is not a complaint, except with Tracfone. I had a very unsatisfactory experience trying to add a year and 400 minutes (and 250 bonus minutes) to my cell phone online on Sunday. And the 800 number was no better. So, today, Tuesday I called Walmart and asked them, if they could help, including the bonus minutes. So, I drove down there and they absolutely did it! To get the bonus minutes Andrea had to call in, and wait for a while, and I did other shopping. In about 5 minutes I went back to electronics and it was all done! I had 650 more minutes on my phone, and Andrea even extended the time my phone stays lit for me! I call that service.

We purchased a tracfone airtime card and were unable to add minutes after hours online and an error showed and were told to call customer service. We spent a great deal of time on another phone talking to a recorded message and were still unable to add time to phone. We tried three more times by phone and were not able to talk to a person or resolve the problem. We want our money back for the card we purschased and we will waste no more time with tracfone.

I purcashed a 120 minute pre-paid phone card from Pamida store here in Falls City NE, I went on line to add the minutes and this non speaking english person said the minutes had been added to another phone and there was nothing they could do, they said to go back to the store and I did they tryed but to no avail. I adked if the minutes were put on another phone just take them back and add them to mine and the custermer service said they can't do that so I'm out 30 bucks and never got any help from tracfone at all.

Customer service is terrible. on top of my complaint of not getting the minutes from my old phone to my new phone---- I went in and purchased 60 minutes so i could use my new phone while waiting for them hopefully to transfer my minutes from my old phone. I now find that tracfone has kept my credit card number on file from when i first purchased minutes 6 weeks ago . I did not give them permission to do this nor is there a place on their website to take it down. I am really scared that someone can get this number. What right do they have to keep my credit card number in their files without my permission or even letting me know they were going to do this ? This is absurd. i have spent countless hours trying to get setup with this company and it has cost me lots of time and money. I am waiting for a sim card to put in my chewed up phone that does not work anymore so they can get my minutes that i have left on it. now how are they going to do that if i can't even turn on the phone ? their customer support people are complete idiots.why don't they just have what minutes left i have on file ? I do not recommend anyone dealing with this company. All they do is send you sim cards or have you buy a new phone when something is wrong. I have had very bad luck with them. i am totally disgusted ! But then stupid me went ahead and purchased minutes so i could use this new phone anyway. I did so as they already transferred my number(without my minutes) to this new phone and i doubt i could take it back. so now i'm with 3 brand new phones in a 6 week time period.

My dog found and chewed on my phone and distroyed it. I called tracfone to purchase a new one only to get a person that i could not understand. So i went out locally and purchased anew phone. I called tracfone to let me keep my hpone number and for them to transfer my minutes from the old phone to the new. I was told up to 72 hours wait to transfer the phone number and minutes into my new tracfone. A few hours later y phone worked and the number had been transfered. But the minutes were not transferred. I called again and spent about 1 1/2 hours on the phone with them. The girl told me she had to send a new si card for my old tracfone to get the minutes out of it, so she could transfer them to my new phne. I asked how she could do this with my old phone not working .she repeated herself and told me 5-7 days for the sim card to arrive. I already know threre will be problems as that s all tracfone seems to be. So a couple more hours on the phone when the sim card arrives that will not work. I would think thy would hae my minutes on file. I am disgusted the time wasted with this company. I have heard of peopl losing minutes i the past. I tend to believe that i will never get my minutes hat were in my old phone.

Buyer Beware!!!! :( Rating Big F!

When I try to call the customer service number I always get a recording to call back later all service reps are busy. I tried contacting them by their e-mail site to call me and I get no response. Tracfone is cheating me out of $100.00 worth of minutes.

Once you get beyond the multitude of horrible disconnects and endlessly being put on hold, the real 'fun' begins.

In my case I've had trouble getting minutes - and service - added to my phone over the past five months of ownership.

The clincher came when I am told they can do nothing. The minutes have been issued. On top of that they say the minutes showing on my phone (WITH the additional minutes bought) are the correct amount. This despite the fact it is the same amount previous to redeeming the airtime card.

I have no reason to doubt their honesty but come on! Reconcile what's going on here and why their records are not accurate

Purchased a blue-tooth compatible phone in December 08. By March the battery was not holding a charge for even 12 hours. Called, they sent a replacement battery. Again within 6 weeks, no charge. Purchased a battery ($40 out of pocket) - 6-7 weeks later - again, no charge. Contacted TracFone in early June. They sent a replacement (refurbished) but I did not get all my minutes transfered, in fact it took most of an afternoon on the phone to get partial transfer. Now, late August comes along and again I have to purchase (another $40) a new battery; you guessed it! 6 weeks later I'm not holding a charge even 12 hours. I will try once again to contact them this time requesting refund, reimbursement transfer of my remaining minutes to my husband's account and release of my phone number to take to a more reliable company. I switched to trac because I was paying over $46/month with AT&T and using an average of 30 minutes a month. THOUGHT I was getting a better deal - this is costing me just as much with more aggrivation.

I have spent hours (literally) trying to add air time. Talk to one person transered to another transfered to another. They have no customer service and obviously dont care

Stolen/confiscated minutes. Do not let your Tracfone expire...they will "TAKE" the minutes on your phone. I lost 158 minutes , got several different stories from several different non-English speaking customer service reps. They read from a script and do not make any attempt to help. Also, they keep giving me a phone number not in my area code. By the time they finish wasting your time giving you the runaround and refusing to give a refund you will have been better off going with another cell phone company that may appear more expensive initially, but actually isn't in in the long run.

Zero customer service regarding adding additional minutes. Was on the phone well over an hour. Would not get me to a supervisors to call back or wait some more. Wear out you customers.

I called trac fone today 9/06/09 to report that everytime i try to add airtime on my phone it takes an act of God to get it added on today was the last straw for the pat 3 years i have had this problem and the people at this company just acts like ther is no problem but to me it is the most degrading experience i could have. i think these people at this company need to know they need to act like they are dealing with humans not animals im sick and tired of being put off. please do something to get them out of business or at least exposed to the public. i told them i would be contacting you and they just laughed and said they could care less they r untouchable.

I got someone who spoke undrstanable english and they got me my minutes back.

9700 NW 112 Ave, Miami, FL33178-1504

I'm Very Unpleased with Track Phone and they honestly Suck to the high heavens.I am unpleased with customer service.Because I couldn't understand Most of what they spoke an made him repeat hisself many times.Asked to speak to his manager He says well maybe we can ask her what we can do He asks her!Not put her on the phone to speak to me as I requested! So needless to say In 7 days I must call them again about my phone and new sims card.With my missing minutes I spent money to put on, in the first place which I won't get back!Very Unpleased in my opinion They all should be fired for the run around I received in 5 calls from my house cause I can't use my cell.VERY UNPLEASED WITH TRACFONE.COM

had a trac phone for years; added some minutes to and tracphone stold 1480 minutes from me

Deleted all my minutes. Customer service (George)keeps putting me on hold for one minute while he talks to his supervisor. This goes on for over an hour. Then he said call back in a week.

Everyone should call corporate headquarters to complain.

They hate this!

Sometime in December, my phone was taken out of service with approx 5 months service left on contract and 1,000 minutes. It took us 8 hours to get it reconnected because they had transferred the minutes to another phone and also my phone number to a phone in West Virginia. We eventually got approx 1,000 minutes back with a new phone number. We did not get all of the service time back.

Now on Aug 16th when I went to use my phone I got the message that I would have to use a credit card to use the phone. I actually have 1,017 minutes and service to 10/16/09. As before, I do not have my phone available encase of an emergency situation. I normally only use my phone when needed. This is the second time that this has happened within the last 6 months.

It takes at least 8 hours on the phone talking to people in another country that are also hard to understand. I had actually sit for several hours at a time over several days trying to get our phone reconnected while they were checking with a supervisor about what to do about our phone. They are actually stealing our minutes and time. And we are left without a phone for emergencies. The phone has never been out of time or minutes so there should be no reason for it to be shut off.

The problem I thought to be a simple one.Transfer minutes from my wife's phone to my phone and then purchase a smaller amount of minutes for her phone. The representative made me repeat my credit card # three different times stating that there was an error in the numbers I gave her. There was no error! The time elapsted to complete this transaction was one hour and 52 minutes.

When I finished with the call I actually felt that I should cancel my credit card. I've done this same transaction before and it took less than 30 minutes. I was also cheated out of 239 minutes that was still on my phone. How do I get my minutes back without spending another 2hrs. on the phone with these people. Your help would be greatly appreciated. Thank you.

2 attempst to add 60 min phone time to my phone and also 2 e-mails to TRACFONE customer service website that was unsuccessful. My last msg from TRACFONE advises "We need to talk to you personally." This is ridiculous ! None should have to "jump through these hoops to add 60 minutes to a phone. Receipt from Family Dollar indicates "No refunds" on Tracfone purchases which shows to me TRACFONE and Family Dollar is aware of problems with adding minutes. Otherwise, why would receipt tell you no refunds on Tracfone purchases? By the way, msg on my phone said the PIN I put in had already been used. I still have no money on my phone even though I got this message. I choose not to deal with you people anymore.

i am missing min on my phone i would like a copy of my phone records incoming and outgoing if any way possible

Tracfone deducts over twice the time that a phone call takes from a customers airtime. Accordingly you only get half the time for phone calls that your airtime should buy.

I have been using the tracfone with no problems for the past 5 months, and last week my mintutes dropped from 19 to 9, with one 21 SECOND phone call. I called the customer service line, and I was told over and over that the correct amount of minutes have been deducted. I then asked to speak to a someone else, and five minutes later, spoke to someone else, who sounded EXACTLY like the same person...hmmmm. After being told the same thing again, I asked to speak to a supervisor, and I was then told that all of the representatives were busy, and that it was not possible. Frustrated, I hung up, and contacted Tracfone via emial. Guess what? They said the same thing. "All of your minutes have been detected correctly, and to call customer service." Ha! Why would I make up ten minutes? I WOULDN'T, but I would like them back, as I did pay for them!

I lost my phone a month ago. I was told, upon purchasing another phone, that I could transfer my number and minutes. When I tried to activate the phone I was told I would have to wait an extra period of time to transfer the # and minutes. The minutes showed up with a different #. I called again and was informed I would have to wait for a new SIM card to arrive in the mail. I waited weeks. New phone doesn't work, I called again and was told their was a computer click and to call back. I just called again, given a tkt # and told to call again, Asked for complaint # and given # that was inopperable.