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TracFone - Defective Phone

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

John of North Tonawanda NY (02/04/06)
i purchased nokia cell phone about 3 months ago. lost it then found it, but broken. paid over 100 dollars for minutes and time rep said i lost the money have to purchase another one. said the phone needs to be on in order to make the transfer to another phone.i had the simms card # and information that he needed (they know anyways).

Ray of Kanab, UT February 3, 2006

Ray of Kanab UT (02/03/06)
I bought a new phone from them after having one with them for 4 years. The phone they sent would not work. But they had already activated it for 90 minutes of the 190 minutes I had on my old phone. sain they would give me the rest of the minutes when I returned the old phone. I did and they received it, they gave me a case # 10031939 and said to mention it and they would give me back my time. Well I mentioned it and they never heard of me or my case # so could not give me my time back. These people hire uneducated foreigners and dummy supervisors. Just a warning to others, find another phone.

Renee of Harrisonburg, VA February 1, 2006

Renee of Harrisonburg VA (02/01/06)
My 15 year old son purchased a Tracfone on my suggestion because I thought it would be a good way for him to learn how quickly cell phone minutes can be used up. The first two phones we got had to be returned to Wal-mart due to them being "defective" according to the people at Tracfone. The third phone was defective as well and we were asked to return it to Tracfone. We did.

We waited 6 weeks to get another phone. The phone they sent was a cheaper model and only worked for about 3 days. That was in Oct. 2005. We have yet to receive another phone. It is now February, 2006. We have called Tracfone approximately 30 times and every time we are told that the phone will be sent out in 3-5 days. Except for twice when we were told it would be sent out the next day. And, today we were first told that it had been sent out yesterday. When we called back to get a tracking number we were told that it would be sent in 3-5 business days.

It seems to me that they can't figure out which story works best. I would NOT recommend Tracfone to my worst enemy. Buyer Beware!

Thorne of Durham, NC January 31, 2006

Thorne of Durham NC (01/31/06)
Tracfone will not give me credit for the units I had after they said they would give me credit for them. I was having problems with my original Nokis Tracfone,first having them put in a new battery--which did not fix the problem...then I wound up not having phone service for more than a month. Eventually I purchased a motorola phone, but Tracfone will not give me credit for the units which were remaining on my original phone.

I paid more money for the Morotola phone and the people from Radio Shack said that someone would contact me regarding the units that needed to be transferred to his new phone. I have not received satisfaction from Tracfone on giving me credit for my remaining minutes. I am making every effort to report this to all the websites to let others know about this problem.

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