TracFone - Defective Phone

Approximately 1 and 1/2 years ago, I was given a no cost TracFone accompanied by 250 no cost minutes per month. It was being used as an emergency phone at the time. During that time, I had to make two repair requests on it, both for the SE reason i.e. the keyboard stuck and when you tried to depress one letter, another appeared. I am sending this to you from a friend's phone and can no longer leave it as a secondary priority, as I am a mother now. I am confident that a company as well known as yours would not want to read about a woman in my condition being left with no emergency capabilities, After browsing what seem to be comparable models, my husband and I feel the LG800 would suffice. The original phone sent was a Samsung SGH-T105G (SN:RQEZ890044N). Thank you once again for your time and consideration.

What a joke. I bought my TracFone online from TracFone. The next day shipping is the only good thing about this company. I've had my phone for 2 weeks now and it still doesn't work. At first, I could make outbound calls, but couldn't receive calls. Then it won't make or receive calls. After several attempts to contact customer service, each time holding for 40 to 50 minutes, I was connected to an agent who could barely speak English and told me they would resolve the problem in 24 to 48 hours. That didn't happen. I could return the phone and was rudely treated. The agent wanted all the numbers again to resolve the problem. To make a long story short, that phone is at the bottom of the Scioto River. I'll take the loss and consider it tuition in the school of life. Please, for your own sake, do not do business with this company.

I spoke to a TracFone female rep that my phone died and she said she would send me a new phone. After I bought a new battery, charged for five hours, the phone was still dead. I called again and the person said I would not get a new phone so I ordered Samsung T301G. They charged me for shipping. I went on TracFone and it stated I would get free overnight shipping. They could not catch the first order so they say. I had to place another order with free shipping. They also did not tell me to add minutes from my dead phone to the new phone. Very bad customer service. I may not deal with them again.

I've had this Motorola TracFone for years and I love feeling safe at night when I drive home from work at night. But lately, my battery runs down too fast. I'll plug it in at night, it's full in the morning but it runs out halfway through the day. The odd thing is I barely use it. I figure I need a new battery. I'm writing to you to tell me what to do.

The new LG 800G is defective and you will not be able to check your voicemail due to the touch screen. It will lock up and prevent you to enter your password. I was told by a TracFone supervisor that the phone is defective and will not allow this "feature". He agreed, the phone is useless, but yet nothing can be done. He, of course, was of Indian decent and I could not understand his broken English. But every time I've called TracFone, no one speaks English. I'm in the process of filing a complaint with the BBB. TracFone is a ripoff, do not waste your time or money.

I am a 67-year-old female. I purchased a TracFone from HSN with years worth of minutes. I only use it for emergencies. When calling my 75-year-old husband with an emergency, he did not answer as it said a Steven ** was calling. I have called HSN who gave me no help as they said they were not in the phone business, only partnered with TracFone to sell it. These are the people who on TV stress they want their customers to be satisfied. I then called TracFone and was on the line for 40 minutes with someone who could barely speak English. The final answer was it would be fixed in 72 hours. I gave them a week and then e-mailed TracFone with the info. Now two weeks later, the problem is still not fixed, although the name has changed and is now "Townes **". That is not me!

Most people check caller ID now before answering their phone so whoever I call does not answer as they do not know the person whose name is appearing.

They are thieves and liars. They have horrible service. They have horrible connection every time you call. They get cut off. Are they talking on TracFones? I doubt it. It is impossible to understand people.

I purchased prepaid phone and a plan for "disabled person" on 7/2010. After returning the first phone in less than a month, I exchanged for another and told the same phone number was attached to the new phone. I did not realize, because of the limited use, that there was a problem. On 8/2011, I called to get an "unregistered sim card activated". I was told the number I had was not registered to my phone even though the "prepaid menu option" said it was my phone number. In 7/15/2010, I started with 200+ minutes and an expiration date of 9/2012 and as of today 9/9/2010, it is the same.

I have called since 8/2011 to try to get my phone "registered sim" and an adjustment of some sort for losing one year of service! I have been in contact with them over the last month with promises of "fixing the problem" but nothing! Non-responsive! I purchased this phone with "no contract" but it seems that TracFone has to have some liability or responsibility to provide for services. I have bought their phone and minutes, but no service! No refunds! No extension of expiration date! I didn't give them money for "charity". Are they not obliged to provide me with a working number and use of my bought time?

I had trouble with my Tracfone for the past 3 weeks. I can't make calls out or receive calls. I called customer service and the help I'm getting is not working. I'm very dissatisfied with this phone.

I bought a Tracfone for my daughter and it worked fine for a month or so then just stopped working. I called CS and was lied to told "your daughter switched sim cards". I know for a fact that it was the sim card that came with the phone. I was told they would send another sim card but I never received it. I bought another Tracfone because her birthday is coming. I tried to activate and was told they had to send another sim card. I told them forget it, I will bring the phone back to store. CS is horrible.

I purchased a Straight Talk phone last August. I also went online and ordered a phone and had it shipped to my daughter in another town, for her birthday. I have had multiple problems with my phone, it stops accessing the Internet, or just quit working. When you call, you are told you have to purchase another phone. I have no credit because of a nasty split with my ex last August, which is why I originally purchased an ST phone. My daughter received the wrong phone. I spent over $70 for a particular phone, and she received a different phone that was refurbished. I made several calls trying to get the right phone sent to my daughter. The various people I spoke with each time, did not seem to understand me. The calls lasted from 2 - 3 hours, with no resolution, sometimes I would just hang up in frustration.

I finally got someone, Christine ID# 56064, to say they would refund my money if I first returned the phone to them. I was told to send the phone to: Tracfone Wireless, Inc., Attn: Refund Department. **, Medley, Fla, 33178. I was told to call 899-667-6472 when I sent the phone. I did everything they told me. When I called them to notify them the phone was sent, I gave them the tracking number, as they requested, I was speaking to Susavo with ID#43579. This was done on March 14, 2011.

I was told I would have my refund by April 25, 2011. To this date, I still have not received my refund. I have called back many times. Each time, they act like they don't know what you are talking about. With each and every question, they put you on hold to "ask their supervisor". When I ask to speak to a supervisor, they don't act like they don't understand what you want. When they do put another person on the phone, that person asks all of the very same questions, and you get nowhere, for hours! I called Walmart corporate office several times. Last call was July 11, 2011 and I spoke to Brittany. She said Walmart only sells the phone. I got no help from Walmart.

What do I have to do to gt my refund? These people are legally robbing us and there is no one to stop them. What recourse do I have?

I am another victim of TracFone horror experiences. I too have a TracFone, have had it forever, had in issue with receiving/making calls. I called customer service number and got the major runaround like so many others do; from people all over the world speaking a poor version of English. I spoke to Cuban, Belizean, Central American, New Guinean, Guyanan, and many others. All have bad English speaking representatives.

Anyway, they tried to convince me that the TracFone I had purchased from them in a sealed container, sent directly from factory to me, activated and used for over 3 years was a DMFL phone, one of the cheaper models, that suddenly had a change and was a net10 phone. On 8/28/11, I was trying to purchase minutes using my computer so I can print out receipt for records; and it wouldn't let me. It said it was net10 phone. Well, let the challenge and the games begin.

I called and got the scoop and the fight was on. No one, and I mean no one (even managers like Christina, Paul, Leanna, Abimola, Deanna, Hazel and many more), could answer me why this happened. I asked, "I have been buying minutes DMFL for years on computer for a TracFone. Why did it suddenly said that serial number does not match? It's a net10 serial number; please check it, try again and lock me out of the system." They insisted it was a net10, and calling was the worst experience as no one can answer why I have all these receipts for a TracFone and minutes purchases, and now I suddenly own a net10 and I have made a mistake. That was my favorite. I was not really aware of what kind of phone I own apparently. But still, no one could answer the question. About all the money I had paid and minutes purchased for a TracFone, now it's all of sudden a net10 and no more minutes can be bought for it.

I was going on 29th for vacation, so this didn't set the tone too well as this was a 5 hour experience. I got hung up for over 4 times and had to tell and retell my experience again and again to different people, in different countries, with different speaking abilities and understanding capabilities. It was maddening, so I let it go with a promise from Paul that he was going to fix it and said I would need to call back when I'm back in town.

I did and I had to give another 3 hours, and they finally did admit some liability, responsibility and said they will send a replacement. They did, but it was a hassle to activate (another nightmare story there) and they automatically deactivated my old phone remotely, days before the new one came, which cost me a job. My mom is dying and I need to stay in touch with doctors. I lost a call and had a medical emergency that I couldn't respond to due to them deactivating phone remotely. Oh by the way, at one point, I did tell them I had and will continue to complain about them to all who will listen, and also sue them for all money spent for TracFone minutes and cost of phone since I really didn't get what was promised; and that they made a mistake and was unwilling to fix it.

I gave them financial total and said bill from lawyer would be faxed to corporate headquarters ASAP. I did not want and/or buy a net10 and would provide original phone and all papers to prove my point. They did, eventually, fix the situation but I still am sending photos of all stuff and complaint to main office for all the hassle and a request for lost wages for all the times spent fixing this mess of theirs which one representative actually admitted to me. They are an awful company to get help from; they will gladly take all the money they can get from you but offer nothing in return.

They have taken 60 minutes off twice, had non-redemption of 120 minutes once and changed the annual date of service every week at a time the days slip on by. You get a "Service not available, try again" when prompting the 555 code for days on end.

You have an endless wait period to get an operator and then always no help after a timely discussion. Which always leads to a, 'I have to contact my supervisor', who asks you the same questions and then puts you on hold. Then says you're wrong because in the page discussed it shows minus 60, minus 60 and not the plus 60 as told, which corresponds to the problem. They then said it was because its annual form was not filled out (which was). So I filled it out again and got 172 days, not 352. And now it's down to 61 days in less than a few months.

All my text messages are gone and none is showing the monthly. I told them the phone doesn't work properly and was told to buy another and exchange the SIM. The phone is provided by SafeLink.

Why am I always having difficulty in transferring accounts from one existing phone to a NEW one? Your website tells me that my phone is inactive, BUT it shows "Service time available until 10/30/2012 and 22.50 Minutes!". How is it inactive? I tried SEVERAL times, Sunday 07/31/2011, to switch over to a newer phone and even got to the part about code(s) entry and parameters. They've been making it more difficult to transfer accounts from an older/non-working phone than ever before!

Are they trying to lose customers? It seems like it! We've been using their service for over FIVE years and we WON'T stay customers much longer if this continues.

On July 16, 2011 Tracfone agreed to send me a phone to replace one that had died after just 3 months of service.The replacement arrived while I was away on a trip. My husband attempted to activate the phone for me, but they apparently had no record of the 268 minutes I had remaining on the phone that died. Now that I am home, I have been trying to call or to access the activation portion of the website. I cannot find any way to bring up the activation portion of the website. It just will not load.

When I try to call their phone number I get a recording that they are unable to take my call due to high call volume. As a result, I have two problems: I cannot activate my replacement phone, and apparently I have no way to prove to them that I had 268 minutes remaining on the phone that died. (I can access my account, and there is a record of purchases there, but apparently no way for them to look up how many minutes were remaining on my account when the other phone died. This seems odd, given that they have been carrying over unused balances each month and adding those balances to my monthly purchase without any problem. Can you assist or explain?

Because I run across pictures that are valuable quite often, I got a camera tracfone so that I had a camera with me at all times. By unbelievable luck, I managed to get three pictures on my phone which I was offered 60 thousand each for. Then I found out there is no way to retrieve the pictures from this phone model, even that the box said you can share picture with family and friends. I found there was no way to transfer the pictures to any other media with any method. After getting a guarantee from Trackfone reps that I would be able to after they fixed the phone, it is now past the due date for the customer to buy the photos. And now, Tracfone is telling me it s impossible to get any pictures off this model phone, even that they say you can on the box.

My second complaint is that the new phone that I bought, which was working, stopped. Safelink Tracfone wants to mail me another sim card, the first one they sent. After waiting for 5 days, I was told the cards were no good. These reps don't listen. Being polite doesn't mean you're abusing the customer.

My daughter purchased a new phone from the TracFone website to replace a broken one. When she received it, it did not work. She was on the phone with customer service for 3 hours. They sent another phone, but it was a different model and reconditioned. She asked me to call, and so I was on the phone over 1 hour and they assured me that they would send a replacement and have this fixed. They sent another wrong model, reconditioned phone. We called to get a refund. That phone call took over 2 hours and they want her to pay the shipping for all three phones they sent. Consequences are over six hours of our lives taken away, no phone service for almost a month, and additional shipping charges for the company's repeated mistakes. This phone was used for my daughter's business, and who knows how many customers she has lost.

I called Tracfone with a problem on my cell phone and they told me my phone was defective and I would have to buy a new phone. I didn't question it and went out and bought a new phone. I have 2 cell phones and when I had a problem with the other phone they told me the same thing. A couple days later, I checked the phone and it was fine. Obviously the technician didn't know what he was talking about. Makes me wonder about the first phone they told me was defective.

They employ people from foreign countries and when you call there, you get someone who speaks such poor English. You can't understand what they are saying. It''s such a hassle that you hate to call there.

I bought a Tracfone for my husband for his Birthday. It took me about a week to get it activated but I survived the experience. My complaint is that the phone contrast is so light that you can not read the phone numbers in it. I went back to WalMart were I bought it and the lady behind the counter said that they have had so many being people come in and complain about the phones. She said, that they have contacted Tracfone but have had no luck with the phones being corrected. You can hardly see the phone numbers in the phone.

I purchased a Tracfone LG420G phone from Walmart on 9/26/10 and have had nothing but headaches trying to get it activated properly and my minutes transferred. After finally getting it activated, my minutes from my old phone transferred and trying to find out how to set the date / time, I had to recharge the phone within two days of finally getting it to work properly. and then, only to find out that it says battery recharged, but when I disconnect the charger and go to turn it on, I get nothing. I use this phone for emergency purposes only. Well, I made two calls from the new phone and it's not working.So I head to Walmart to purchase another phone, this time a Samsung Model T301G on November 3, 2010 and I call this morning to have my minutes from the LG model transferred and they cannot help me because their system is down.

At the same time they are asking me how many minutes I have on the LG phone, which I know I have 2,000+ minutes still remaining, but that cannot be verified. I'm told to call back tomorrow between 8:00 am and 6:00 pm, during which I am at work. At the rate they keep you on the phone repeating all the information you have given them 3 to 4 times and repeating other statements, you know that they do not have a complete command of the English language, which I'm sorry to say. Why would someone just keep repeating the same statements over and over again? Needless to say, you are holding each time for three minutes, etc. When you ask where you can return a phone that has not worked properly, you are told to check online for the address. Well if you can find one on their website you are lucky. Automated response systems work, but not all the time.

Why is Tracfone all of a sudden so unfriendly? I have owned Tracfones for the past ten years and recommended them to friends. I don't need more bills for things that I use only for emergencies! Have they gotten that big the the ordinary customer is of no importance to them anymore? Walmart will not accept an electronic return after 15 days? Gee, I wonder why? Are we in the United States getting so uncaring that everything we own needs to be thrown out only one month after we buy it. Truthfully, I cannot afford a practice like this. I would appreciate a reply from Tracfone as to where to return the phone that does not work and my minutes transferred to my new phone in a timely manner, not three days later.

I have been a TracFone user for about 10 years and have had few issues. I had an automatic plan that added minutes with a credit card monthly. In September 2010, I ordered a Samsung phone from TracFone and my problems started. I could not get the phone activated without several calls to customer service, a huge problem on its own. The representatives have accents that are hard to understand. And there is so much background noise from other people on other phones that you can't hear anyway, a double whammy. Each phone call lasted about 30 to 35 minutes. And you had to repeat the serial number and SIM card number over and over again. After entering code after code, there was still no resolution.

Long story short, I am installing the 3rd SIM card and the phone still doesn't work. They want me to call customer service again, but I just can't stand the aggravation one more time. After spending more than 6 hours on the phone to resolve this problem, I'm giving up. The $30.00 I wasted on this phone isn't worth it. Verizon here I come!

I bought a Samsung T301G phone from Tracfone which did not work.The phone has one-year manufacturer's warranty. I called Tracfone and said that the phone did not work and after several calls to them, they sent me a replacement phone which is a refurbished LG phone which is not what I ordered and does not work.The phone totally drains the battery within a few hours even in standby mode without ever making a call from it. I called Tracfone on Monday, Sept. 4, 2010 to say that the phone would not hold a charge and I felt that they should honor the manufacturer's warranty for the new phone I purchased. They said they would not honor the warranty of the manufacturer, and that it was at their discretion on what to send.

They told me that they would send out a replacement battery for the refurbished phone they had sent. It was supposed to be sent on Tuesday or Wednesday, Sept. 5 or 6. Today is Friday, Sept. 8 and I still have not received even a new battery. So I called Tracfone back and was told that the battery was just shipped today and I would not receive it before Monday, Sept.11. I feel that I should have been sent a new phone like the one originally purchased since it was less than 90 days since date of purchase and that is what the manufacturer offers. I was told that if I had bought the phone from a local retailer such as Wal-Mart, I would have received a new phone but that Tracfone does not have to honor the manufacturer's warren, it is only at their discretion.

I feel this policy is totally wrong. When you buy something, you expect to receive what you purchase. What Trasfone sent isn't even the same brand as the one I originally bought. This is the worst service of any call provider I have ever dealt with. Any other company would have sent what I order and I would not have all these problems and have to call for 6 weeks to get a refurbished phone!

I bought a phone through Tracfone. It is still under warranty and it is not working. I asked that they replace it but the reps are giving me the runaround. One rep told me to check internal setting and I told them it's not possible as it's not even turning on. They kept me on hold forever and nothing was done. My phone is under 1 year warranty and they are not replacing it.

Switched from T-Mobile due to poor reception, two bars or less with T-Mobile. Phone from TracFone exactly the same. Wife and grandson have TracFones and register 4 bars at home. Spoke to five different people at TracFone, hung up on and disconnected once. 45 minutes later, I was not near a solution. Email from TracFone stated that they use T-Mobile as one of their network providers and I requested a different SIM card preferably AT&T. I was transferred from one department to another all the while hoping for someone that I could understand. I gave up and trashed because it would have cost me a $10 restocking fee plus postage to return it. When I requested an RA# the woman gave back my serial number as the RA# and would not go any further with the process.

My old phone was defective. After two weeks of being given the run-around as to what to do, they finally took the order to replace the phone. When I got the phone (they said two days, but it was eight), I had it activated and transferred my old number. Guess what? "Network not available." This is a SafeLink phone. When I was lost in Backwoods, GA and needed directions, "network not available." At the time, my daughter was pregnant and hurting at work. Her supervisor called me to come pick her up; meanwhile, I was lost in the Backwoods but "network not available." When my daughter tried to call me, it just goes straight to voice mail. So I am home now, two days after the activation; still, "network not available."

My brother purchased a 200 minute Tracfone card for my mom on Saturday, September 4. The phone does not have the Add Air Time option on it so I called. After 1 hour on the phone with them and inputting several different codes, I was advised I had to call back Monday because the department I needed was closed. I advised Vonetta that Monday was a holiday and was she sure the dept would be opened? "Yes," she assured me. I also told her I would not have the phone on Monday. I would not be with my mom and she could not input those long codes. "No problem," she said.

I called Monday and spoke to Alexandra in Columbia. Alexandra told me the department was closed since it was in the USA and it was a holiday. But on Saturday, Vonetta had told me it would be open. "Sorry," I was told, "Oh, and by the way, you will need the phone."

On Wednesday, Sept 8 I called. I provided the interaction number 1028919819. I was only provided 30 minutes! What! I purchased 200! Sofia, floor manager, now tells me I have to have the phone in order for her to check if I did not get the minutes! The original agent, Vonetta put in that the minutes disappeared. No, the phone froze and I had to pull out the batteries. Do they think I would spend 3 hours of my life on the phone with this company for 200 more minutes? I don't think so! Who has that kind of time!

The company is only giving me 30 minutes of my 200 purchased card. That is unacceptable. I could have purchased 30 minutes for a lot less than what the 200 cost me.

I bought a Tracfone for my work as a home health nurse. (I am skilled at running and troubleshooting a variety of electronic equipment at the hospital. ) I followed the directions for activation carefully, and my phone was not activated. I used a land line phone to call customer service. After being helped by two different individuals over a period of one hour, my phone was activated with the correct # of minutes. I then tried to use it and found I could neither receive nor make phone calls.

Again, I called customer service, and after approx 90 min the issue was resolved. I was treated courteously, but was on hold for very long periods in between getting various codes to put into the phone. An additional issue, still not resolved is that my phone is not allowing me to set up the voice mail. I was on hold so long (over 45 min) trying to get this resolved that I told the customer service person I had to hang up, (other obligations to attend to). I got a reference # and then later I went to their website and registered the issue of my voicemail there also. I have not heard from them at my email address. I have tried to get the voicemail to work again today as I was told maybe it would work if I waited for a few hours. It is still not functioning. I need this for my work, and at this point I may just take the phone back and get a refund for it, although the minutes I purchased can not be refunded. I have spent about $50 and several hours of my time on my day off trying to get a phone that works. Extremely frustrating!

I purchased a Tracfone to replace an AT&T contract phone, I had had for several years. That was my 1st mistake. Since, I purchased the Tracfone in June 2010, and this phone has not worked correctly since I purchased it from Tracfone 3 months ago. I have called Tracfone on numerous occasions over the past 3 months.

When we try to place call the phone either says emergency calls only or restricted code 34. I have stayed on the phone with representatives from Tracfone as long as 4 hours at a time. Each time, I get the same results, they have me enter different codes and take the battery out and put it back in, I have done this so many times I can't count. After been on the phone with Tracfone for no less than an hour each time I call. Then I am either told that the problem has been resolved or that it will be in 24 to 48 hrs. the phone may work for a day or 2 and then starts the same process over. I have asked to be sent a replacement phone but the reps always have the same seeming scripted response that they have trouble shot the phone and that it works.

I would never purchase another Tracfone and would never recommend them to anyone else.I hope that this will resolve my problem with this phone. I need a replacement phone, since this 1 does not work. The representatives are rude and discourteous. I have even been hung up on. Of course the representatives are not American they are located in Guatemuela, outsourced work for cheaper pay I am sure. Why can't these companies hire people that or able to speak and understand English. If you are going to have an American based company the reps. should be American! Not from another country where customers can't even understand what they say. I need a replacement phone what is it going to take to get one. I am filing complaints with the Better Business Bureau here in LA. where I live and also in Fla. where tracfone has there Corp. office! Consumers beware. Do not but Tracfone!

Last fall, my husband purchased a $40 Motorola TracFone for my use in an emergency. My health has been failing rapidly so I purchased a 90 minute (double minute) card. My daughter came from North Carolina to help me and as she held the TracFone she attempted to activate it. A message came across saying I would have 180 minutes and to give them ten minutes to activate it. She waited and it wasn't activated in that time. As luck would have it we got busy with something else and forgot about it for several days. My husband reminded us to check it again.

In doing so, we discovered it still wouldn't work. My daughter called TracFone again, gave them the information four different times and was finally told the minutes had been applied to another phone. We have no other TracFone so she requested that they put the minutes on our correct phone. They refused saying that would put the other phone in jeopardy of being disconnected. We don't care. It's their mistake, I paid for the card and have no other phone.

What can I do about this? I have not worked for 19 years and I'm in renal failure so I need an emergency phone. Can they just take our minutes like this? Now I'm out the money I paid for the 90 minute card, the phone is useless and I refuse to buy another card. I shouldn't have to.

I purchased a cell phone and the web service did not work. A loss of the money that I paid for the phone is $45.38.

TracFone sells cell phones with a defective component. There is a part in the cell phone called a SIM card. However, if you try to transfer your existing telephone number (something called 'portability' to your new Tracfone), the defective SIM card will not allow it. This puts you on a course of endless phone calls and e-mails to people who can barely speak English and refuse to respond. I have been on hold for over 1/2 hour, have had the wrong replacement SIM card sent, have been told the correct SIM card was sent when it was not, and endless other problems with this company.

This problem started on July 6, 2010 and it has yet to be resolved as of August 4, 2010. It is obvious that TracFone's business practice is to annoy and avoid fixing a problem they created by selling a phone with a SIM card that cannot accept portability (something you have a legal right too). It is obvious that TracFone does not wish to comply with this law so has chosen to effectively harass customers rather than comply.

Most customers will give up and choose another cellular provider. I encourage others who have experienced this problem, and Tracfone's strategy to avoid fixing their products problems, to contact the FCC via their website and file a complaint under the telephone number portability section. Also contact your state Attorney General's office and advise them of this unlawful business practice and fraud. The phone that you are sold in a K-mart, Wal-mart, or drug store is required by law to allow you to 'port' your phone number. It is apparent that it is cheaper for TracFone to put you on hold, lie to you, stall and delay, until you give up, than to sell a product that complies with the law.

You will lose your phone number, you will spend hours on hold, your e-mails will not be responded to, you will be lied to, you will wait to be sent replacement components (SIM Cards) that were never sent, you will deal with people who do not speak English, the information you give them will be recorded wrong, the minutes you purchased will expire. Friends and family will not be able to reach you, important phone calls will be missed. you will have to purchase another phone (make sure it is from some other company other than TracFone).

I purchased a Motorola cell phone and airtime over a year ago. Six months into the purchase, the sim card went bad. I replaced it and had no problems. Then the phone went inactive due to no airtime. So I purchased air time and tried to add it, but I got the message that the sim card had gone out yet again. I called, and I received another new sim card. I was told we would need to buy another airtime card in order to register the new sim. We already had new airtime, and they wouldn't add it.

They kept on trying to say that it was applied to a third phone on our account. We don't have another phone, only the two. No resolution. I couldn't understand the customer service rep because of her broken English. They just will not listen, so I'm now out thirty bucks for airtime that we can't use. This company is nothing but a ripoff. We lost like eight hours spent on the phone, trying to get the issue resolved, and also the thirty bucks.

We are also very upset consumers. I had a Nokia Tracfone for 6 years. I never had a problem. I upgraded more than a year ago and have had nothing but problems. Phone just suddenly died 1 month. After 1 year purchase, I bought the same model but they refused to give me my phone number back or my 600 minutes. Then they said they could give me my number back but they would have to send a new sim for our area. 5 sim cards later and nearly 7 weeks of time, I still did not have a working phone. I had no access to my calls and was unable to call anyone. Worst of all was that our car is breaking down. Thank God our son had a working phone.

This scenario started in Feb '10 and did not get the phone to work until late March and nearly 14 hours of frustrated phone calls. New phone worked fine with old number and transferred minutes for 3 weeks and then was deactivated when I was on an emergency trip to another state. Unbelievable! More hours on phone, more frustration, finally phone was reactivated. Some weeks later, the phone was deactivated again. At that point, I asked for another model phone. They told me it would take special permission and that would be 3 days.

Thus I called back and was told permission had been granted for the same model phone, unbelievable amount of run around. Because I had so many minutes, I just went to nearest store and purchased another phone and transferred everything over. I still do not have my address book back to normal and as of today, I'm going to Verizon. The customer service and the untold amount of "let me check w/my supervisor" is terrible. Nothing is recorded though, we were assured countless numbers of times that we wouldn't have to repeat the whole story - that they were making notes. Never happened. Once when we were connected to a supervisor, he was very combative.

Every call was always more than an hour. My family used to be happy w/ Tracfone but like many companies, they have gone in satisfaction. The reps are in other countries, difficult to understand, though we had some polite ones who seemed to have a sincere desire to help. But, alas, whatever they did never worked. It is with great relief that we note others dissatisfaction with Tracfone and cannot understand how they could be so highly touted for their customer service.

I had a TracFone that was broken. I purchased a new phone on 7/9/10. I activated online and asked to have the old phone number and minutes I had purchased to the new phone. It stated that would take 24 to 48 hrs. On Sunday, 7/11, I called to inquire about the activation which had not been done. Again, I was told it would be another 24 to 48 hours.

I called again on 7/13 and was told there was a problem and it would be another 24 to 48 hrs. It was the same story when I called on 7/15. On 7/16, I emailed the company and told them I wanted a refund for the phone and the minutes. I was told the minutes were non refundable and I had to return the phone to the store, and that my phone would be activated in 24 to 48 hrs.

On 7/18, I sent another email stating that a supervisor needed to contact me. I was insisting on a full refund due to the fact that this situation was completely their fault. After contacting TracFone 5 times and being told 5 times that the phone would be activated in 24 to 48 hours, I no longer wanted their service. I had paid for a service that was not received. Today is 7/20. I still have not been contacted and have no service.

I have had a Tracfone for several years and had the same number. I have been the only user and carried it with me at all times. On July 15th, I could talk on it. On July 16th, I could not call out or receive calls. After spending approximately 40 minutes on the phone twice, I was told that this was not my number and that my 186.10 units had been transferred. No amount of talking or explaining did any good. I had to get a new number and put minutes on it. I had a hard time understanding the technical people and they were rude about that. How could this happen on a Tracfone?

I purchased an LG Tracphone because it was the only type of phone that would work where I needed it to and the phone came with double minutes for life. I got the phone activated and added the minutes to the phone (after 90 minutes) and was able to use it for one day. The phone stopped working. I called Tracphone and reported the problem. They sent me a replacement phone (still and LG but different model) which I had to wait two weeks for. The screen was blue. I called customer service and discovered I was issued a refurbished phone.

I sent it back waited another 10 days for my replacement phone. Activated the "new" one but didn't get my double minutes when the minutes transferred. I was told by Lisa (which I barely understood) that the replacement model did not come with the double minute plan and I would have to purchase a double minute card. After 2 1/2 hours and three supervisors and threatening legal action was my issue resolved.

Asked if this phone would work in Santa Fe, NM. Was told "yes" and shown coverage map for the area that I was intending on using it at. For thirty days while actually in the Santa Fe area, the phone displayed a message "Only Emergency" service! It works in other areas of the country such as Cincinnati,OH and Naples, FL.The customer service reps. don't seem to comprehend the fact that this product "didn't work when I needed it!

I have lost volumes of business, due to the ineptness of this company. They contacted another cellphone provider, and had my phone turned off, before a new SIM card arrived, leaving me without a business phone for 5 days. The new SIM card arrived, and it was the wrong one, which they only admitted, after keeping me on hold for an hour. Put these people out of business for our sakes! I have lost wages, due to not having a working phone.

The screen would not display would not display on my new Tracfone that I just purchased in March 2010 from HSN. I called Tracfone and they said they would send a new phone. I told them I could not receive it FedEx, that it would have to come USPS. The original complaint was filed on 5/27/2010. They sent the replacement out FedEx anyway and it was returned (I am camping and can only receive things at General Delivery at the Post Office). I revised my address for the new campsite, I was going to and asked them to send the replacement USPS when it was returned. They said they would.

Friday 6/11/2010, they had not resolved the shipping, so I asked them if I purchased a new phone, could I get my minutes and number transferred plus they were going to give me an additional 120 minutes for my inconvenience. I purchased the new phone add they proceeded and transferred my phone number on to the phone I purchased. Then they told me I couldn't transfer the minutes because they could not verify the minutes until Monday. I have been a loyal Tracfone customer for 5 years and I will never use them again. Since 5/27/2010 I still can't use the minutes I already paid for. If they would just tell me what they can do I could find a solution. I get a different story every time I talk to them. I have bent over backwards to work with them to no avail.

I bought a brand new TracFone and activated it the next day (after charging it). From the moment I activated it, I have had nothing but problems. I live in San Diego, CA, a large metropolis and the availability of service is horrid. I can be outside in a grassy park and not get reception. I have spent hours on the phone (my home phone) speaking with customer service reps and entering string after string of code numbers to get the phone to work to no avail. The one this phone is good for is throwing up "code restriction -34" every time I try to dial somebody.

This phone had no minutes and no phone number after I registered it on the computer because I did not want to call again and have to speak to several foreign representatives which were extremely difficult to understand again.

Once again after hours on the phone with them and a migraine, I had to give the phone to my husband to speak to them. A representative finally told him that the number would be changed and the minutes added if we left the phone on for 72 hours. Currently, we are waiting the 72 hours but due to past experiences, I do not expect much. I am honestly disappointed in TracFone to say the least, and I would not recommend anyone to use them. Thank you. I am permanently and totally disabled, which I told the TracFone representatives, and the experience was emotionally challenging and mentally straining, to say the least.

I bought my son a TracFone for $49.99 for his birthday along with a $39.99 phone card. Installation of service was quick and painless via a computerized phone call. Within five days, the phone no longer worked. It would ring, however, the caller and he could not hear one another. I contacted customer service. I spoke to a very nice, helpful woman (49 minute call however). After troubleshooting, she concluded that I needed a replacement phone. I received one in exactly one week. However, it was a $9.99 version with no camera or internet access. I made a second call. This woman had extreme difficulty understanding English. She asked me to repeat things over and over. I remained calm and continued to repeat the information over and over for her.

After 59 minutes of being put on hold, literally every 2-3 minutes for 3 minutes each time so she could "update her supervisor". I asked to speak to a supervisor. I was transferred and spoke to a supervisor, who again asked all of the same information. The call appeared to thankfully be nearing completion and I was expecting a pleasant outcome. He put me on hold to finalize things and at that moment, disconnected me. I have been too frustrated to call back. Due to my son's constant begging and disappointment, I decided to take the $49.99 loss, buy a new TracFone (my mistake) and hope to transfer the minutes to it. I purchased a Motorola TracFone in Madison, where I work which is 57 miles from my home. When I tried to establish service, I was told it does not work in my area. TracFone will not return it, either will the store. TracFone will send me the $9.99 phone, but not the same phone. Now I am out $49.99 + 39.99 + $25.99 for the second phone. I would never buy a TracFone or recommend them to anyone!

Here is my advice to anyone who is thinking about Tracfone wireless. Do not do business with this company! I recently got a Motorola w376g. I had a number "ported" to Tracfone from Verizon. The porting only took a few days which I didn't think was too bad although those dependent on their phone might not like that. My issue has to do with Tracfone Wireless lying to their customers about extra features like Voice Mail. They tell people that they get a voice mail system with voice mailbox but its a complete lie. Do not believe their lies!

I have spoken to Tracfone Tech Support approximately 15 times. First, approximately 1/2 of the time you get someone in India. They have approximately 25 people crammed into a phone both all talking at the same time. You cannot hear them. They cannot hear you. You end up spending endless hours on the phone repeating everything 2-3 times. They put you on on hold to supposedly update your records, or to look something up. They are lying and doing nothing . They tell you that they have identified your issue and to wait 24-48 hours and it will be fixed. This is a lie. They are trying to get you to use up your minutes attempting to connect to a voice mail system that does not exist. They will even give you a Ticket number. If you look up that number on the web site technical support area. The Ticket Number they give you does not exist, they are lying to you!

I have been given 3 different ticket numbers and have even contacted them via email. They do not fix the problem (no voice mail) and continuously lie to their own customers. I wish someone would sue them for fraud. Do not do business with Tracfone. You have been warned!

Phone restricted every thing from me. Can not even call my friends.

My husband's phone was defective and the LCD screen would not display. The phone was on an extended service plan from the place of purchase, so we exchanged it. The old phone had 290 units on it. They only wanted to give us 60 units which was the amount of our last card purchase. The old phone had double units so we got 120 units on that purchase. They refuse to give us the rest of the 290 units. So the phone has not been activated as the supervisor hung up on me when I said that was unacceptable.

I have contacted the BBB and I have learned that they have had over 3000 complaints in the last 36 months. How can they have an A+ rating with that many complaints? I want all the units we had on the phone. They refused. I feel that is theft on their part. So, for now, my husband is out a phone until this issue is resolved. This is the phone my husband uses for work. They say they only have a record of one transaction on the old phone. I said that is because it only lasted 3 weeks. The transactions are on the phone before that and they should have records of that.

I have been a Tracfone customer for 6 yrs suffering the less than adequate data, web, and multimedia service because their signal quality with voice and text was the best in my location. On March 17, I washed my jeans with my Tracfone in the pocket. i ordered and received two new Motorola w376g phones on the 22nd. I then tried to activate and transfer my number to one of them. Everything seemed to go fine, but within the hour I received a message and number to call to 'complete' my transaction. Once again, everything seemed okay. I was told it could take up to 72 hrs to complete the transfer. I called again after this failed to happen and was told I needed to have a new sim card sent. 48hrs later, I tried again. I am told the transfer is in progress,and it could take up to 72 hrs. 196 hrs later, my phone number still does not work.

I contacted Tracfone again. I am told, once again, the transfer is in progress. 'Sorry for your inconvenience'. I am assured my phone will be up and trouble free within 14 hrs. I gave them most of 48 hrs, and still no service. This time they tell me the first sim card I received is not the right one, something the last guy failed to tell me. I would receive the right one soon. I explained that I have lost over a week's revenue in addition to the 5.6 hrs lost trying to resolve this. As I write this, my new sim card has arrived. Yes, after 288 hrs my phone works. To sum it up, I only lost about $5000 in possible revenue and 6 hrs of my time and who knows how many missed calls, but hey,they comped me 500 mins (368 of which were on my old phone) so it's all good, right? I don't think so. I could use all that time trying to download a picture, and never get it. It's time to find a provider who gives the service they say they have. I bet I can do that in less than 288 hrs.

I had trouble with Tracfone model T-301G slider phone. I wanted to upgrade from the model V60i flip phone, used 3/4 minutes to retrieve instant messages. I called to complain, the phone was re-programmed. After a couple of days, it was the same thing again. I called again, and they said nothing could be done. I then attempted to move all my time of approximately 144 minutes and over two thousand service days to the Motorola V60i phone Tracfone that was proven to work right.

After over two hours on the phone with non-English speaking people or very badly broken English, I was informed the time and minutes would be transferred to the Motorola, after the standard remarks of "wait 24 hours and everything will work". Four days later, I still do not have a phone and the only thing showing on the Motorola is the service days which expire on 02/16/2016 and 28 minutes.

I called again and again, I was told to wait 24 hours and call back. I was given a status number, to give that to the operator and the phone will be re-activated. The phones are good, it's the service and knowledge of getting the phone properly activated and not able to understand what the people are saying. They all talk like they have marbles in their mouths and there is so much background noise it makes it even worse. And when you ask to talk to someone that speaks English, they won't let you and will not even transfer to the on floor supervisor. This company used to take pride in their service. I have been with them for years and hear lately, that the service issue has been flushed down the drain. No wonder the unemployment is so high in America. All the companies that utilize people to provide assistance not limited to phone service issues, are using non-speaking English, foreign persons. I distrust this company. I'm not getting what is paid for. They used to be easy to work with, but like Walmart, they have become money hungry.

I purchased a Tracfone for my daughter as an emergency prepaid phone that she could keep in her car. Since purchasing this phone, we have had nothing but trouble! Even trying to get it registered for usage was a problem. Then, they said the SIM card was bad and sent another one. Then, they said the phone was bad and had her return the one she had and replaced it. I had originally purchased the phone with a card that was supposed to double her minutes for the life of the phone.

When they sent her the new phone, they said it would be transferred over. We also had problems just adding minutes to her phone on more than one occasion. The last time we tried to add minutes, we had more problems. We called and the service center must be somewhere in the orient, as the agent was hard to understand. They kept asking us the same questions over and over, and putting us on hold forever. Finally, the 60-minute card was activated, but not doubled. They then asked us to go over all the information we had previously gone over numerous times. Then, they wanted all the information regarding the phone that they had us send back to them!

Amazingly, since we had had so many problems, I had actually saved that information. But they said that they could not find it (go figure) and then asked if we still had the phone! After a very long time of trying to deal with this one individual, I asked to speak to a supervisor. She kept apologizing over and over until it was becoming quite annoying, and finally, when she said she would transfer us to a supervisor, all she did was send us into a looped recording that kept saying a service rep would be with us shortly--which of course never happened, and we finally just hung up. So, when the 60 minutes she finally did get activated are gone, we are purchasing a different prepaid phone. All I can say is buyers, beware!

We bought three phones. They are Motorola 260. We bought two batteries. What happens is the batteries do not hold the charge. They sent us three replacement batteries, and two phones. It does not hold them the charge. The one we sent back because we told them not to send it. We wanted the LG225. They refuse, we've been fighting this for about 1 to 2 months.

Is Tracfone out of business? I ordered one phone (an LG 410G) for Tracfone and received something entirely different (a Kyocera TNT for Virgin Mobile). No problem, I thought. I'll just call the direct sales customer service phone number given on the invoice. On March 1, I waited for 1 hour on hold with no response, then tried again later the same day and was put on hold for 1.5 hour, again with no response. Tried again on March 2, gave up after another hour on hold.

I also tried some of the phone numbers you would expect them to answer (e.g. the ones where you order new plans or phones) and got the same message for all of them "due to unusually high call volume, we are not accepting calls at this time". Which leads me to suspect that I have now purchased a phone I can't use, from a company that has fired all of its (human) customer representatives! I'm out the cost of the phone ($20), but more important, and thinking that it might be time to switch the other phones to a company that answers the phone when a problem arises.

Nice to know I'm not alone with Tracfone problems! Since January 11, 2010 I've spent a total of more than 8 hours on the phone (Skype) with Tracfone trying to get my two phones to work. We are in the USA for 3 months and I wanted local cells, especially to send and receive Canadian calls. My experience is just like many others on this forum: multiple calls to Tracfone with no results, on hold for 50 to 90 minutes, cut off or hang ups, unintelligible English, Tracfone numbers that won't work (please call back later! ) and having to repeat again and again the serial numbers and problems. On the other hand, my sister in the USA has had a Tracfone for 2 years and is quite satisfied. She can call Canada from the USA with no problems, can make calls within Canada when visiting, and has never lost any minutes. Why I have a problem is beyond me and apparently well beyond Tracfone. What a miserable company. This resulted to severe stress. Time and money lost on non-working phones.

I bought a new Tracfone that quit working and returned it to the company. They sent me a used replacement phone, but it did not work either. After returning numerous used phones that did not work (and being told that I could not have my air minutes reimbursed instead of accepting another refurbished phone), I gave up on trying to resolve the issue with them.

I contacted TracFone for new minutes. They said their network was down and to call back the next day. I did and they said again that their network was down, call back the next day. I did and signed up for more minutes. When I tried to use my phone, it couldn't send or receive. I contacted TracFone and they said my phone number had been deactivated. I have worked over one and a half weeks to get this resolved and all I get is, "we are working on it, call back in 24 hours". I have complained to as many supervisors as I can contact and have yet to receive a resolution.

They took my money for minutes but I can't use them. I also cannot use the remaining 120 minutes I had before trying to purchase more minutes (time). What can I do? I paid ($20) for more minutes. I lost 120 minutes that were on the phone. I will have to purchase a new phone, new phone number and more time. I estimate the additional cost will be about $80 at least.

I don't have an address for this company but I know they aren't in the USA. I purchased two phones from Walmart and we are having problems with them. Walmart told me to contact TracFone to correct the problem. I have done that for the past month and still have the problem. I lose minutes because I have to talk to them to correct the problem. Where is the justice? If Walmart can sell a product but not stand behind it or if the company will not provide service, why should I have to pay? Why can't something be done about this? It resulted to lost time, money, and aggravation.

I have had TracFone for 3 months, maybe 4, and recently and I'm always having minutes. The phone always says no service. For the last several weeks this really sucks! I can't stay in touch with my employer.

I purchased a TracFone at Kmart's. The phone was activated and minutes were setup. The phone did not work when I was at home so I called about the problem. This went on for some time and I discovered that the phone works only outside of my home. Today is the third of January and the phone has not worked since December. Please give me information on what is going to happen with this situation.

I bought three new phones for my husband, son and myself, and have had problems with them working properly. It took TracFone three weeks to fix the problems with my husband's and son's phones. My phone is going on its 5th week for the same problem. When TracFone is called, I'm usually on hold for up to two hours until I get to talk to someone. They tell me that this problem will be resolved in 24-48 business hours. This has been going on every two days for the past two weeks. Sometimes they just hang up on me. This is poor customer service. The problem with the phones is the Web browser feature which enables downloads on the phone. We purchased these new phones to replace our old phones, which did not have this feature. Probably, nothing can be done. But I need to complain to someone.

I purchased a trac phone on 12/24/09 as I was switching cell phone providers and my new contract did not start until 12/28/09 and I wanted a cell phone to use while traveling for the holidays. I activated the phone on the day I purchased it and right away I could not receive calls (I tried calling it from my land line, two other trac phones, my work phone, and another cell phone (Verizon). Each time a message that the number could not be completed as dialed and to check it and try again was given, or just a fast tone like a busy signal. I could make calls but I also needed the capabilty to receive calls as well.

I contacted the customer service number and the representative could not figure out the problem. She asked me to enter 8 codes (and she kept switching the numbers around and I'd have to start all over so this call took about half an hour. She had me turn the phone off, replace the battery, checked the coverage for my area (great coverage) and could not figure out a problem. She transfered me to another department and they had me DO THE EXACT THINGS SHE DID and still had no idea what the problem was.

I spent almost an HOUR on the phone. I really needed a working cell so thinking it was just a fluke or a lemon phone (it was only ten dollars) I went to different store and bought a more expensive trac phone. Guess what! I had the EXACT SAME problem.

I activated this 2nd phone on the 24th and could not receive calls on it either. Called customer service again and talked to "Alan". I was on the phone with him for 47 minutes and he may have spoke to me about 4 times and that is it! He didn't put me on hold but he kept typing things and wouldn't say anything. I'd have to ask what he was doing and he would just repeat the same thing over and over "I'm looking at your information" He could not figure out anything either. I told him I had TWO phones with the same problem. He tried to make test calls to my phone and would ask "is it ringing?" and nothing would happen.

I don't even know if he was actually making the calls or not. It was Christmas Eve and I was tired so after the 47 minutes I just said forget it and I'd call back. He was more than happy to let me go and ended the call with the required but annoying "Is there anything else I can do to assist you?" When he'd done NOTHING to assist me.

on december 26th still in need of a phone, I called customer service again. Same run around, same things were tried with no results. Called again on December 27th. The first representative I talked to took all my information (phone serial number, phone number etc) and then had me take out the battery etc. Nothing worked. She put me on hold about ten times and typed a bunch of stuff and after being on the phone with her for over 20 minutes (I was watching the clock as there was nothing else to do) she asked me if I was calling from my trac phone (we'd already established I wasn't) and told me she needed my serial number and phone number! I asked her why she needed this if I'd already given this info to her earlier and supposedly she'd entered it into the case (what she said she was doing) and she said she needed it again and that she hadn't entered anything.

I was upset and told her I needed to talk to her supervisor. That I had already been on the phone twenty minutes and I wasn't starting all over. She transfered me to a woman who said she was the "floor supervisor" This woman was even less helpful. I explained the situation (two phones that won't receive calls but I can make calls) and she looked up the info and said my one phone (1st phone) had never been activated! Ok, so how it is that it has never been activated but I've been assigned a phone number, set up voicemail and been able to make calls! She said she was going to activate it and I'd be assigned a new phone number. Nothing happened except I had to set up my voicemail again and that used up more minutes!

I was transfered to this woman at 9:27pm. She had me go through all the steps the previous reps did and nothing was accomplished. She kept typing into her computer and she didn't have my on hold but wasn't saying much other than telling me she was looking at my information. At 10pm she just disconnected the call. No warning or anything. I wasn't speaking at the time, she was typing and suddenly no one was there.

I called back and talked to another woman who said that the customer service department closes at 10m and they don't speak to customers after that. It is incredibly RUDE to just disconnect the call without any warning that they are closing! Especially after I'd been on the phone with customer service over an hour at this point. I advised the woman at this point I just wanted a refund for the purchase price of the two phones and asked what the process was. She said all i could do is go back to the stores I bought them from and they should issue a replacement. I advised I did not want a replacement as I don't think it is a faulty phone as I'd bought two diff models at two diff places and BOTH had the same problem! She said she'd check with her supervisor and came back and said I could mail the phones back to trac phone at my own expense and receive a refund but I had to give customer service 48 hours to solve the problem and I had not yet. NOT TRUE. I pointed out that I had called on the 24th and it was now the 27th (72 hours!) She agreed but said I'd still have to mail them back at my own expense.

I was angry now and told her NO I'm not paying for it when it is trac phone's fault the phones do not work. I'd given them plenty of opportunities to try to figure it out. She looked through the case notes, Tried to make a test call and then advised me to try to make a call out (after she entered some codes) The 2nd phone I'd bought now will no longer MAKE calls.

So now I have two phones that can't receive calls and one that can't make calls either. An error code (call failed 346 or something like that) came up on the 2nd phone and I told her of this and she said the phone was not compatible with my area. And that I would receive a refund for that phone and a postage paid label would be sent to me.

She took my address etc. She said she could send me a replacement phone for the 1st phone and would give me some additional free minutes. I thought this was a fair offer and said ok and she said she had to verify it with her supervisor. She came back on the line and said NO they coudlnt' do any of what she'd just said and that they would send me a replacement sim card instead because it might be that I dont' have coverage in my area (even though THIS rep and three other reps checked the coverage and all said it was good or great) and I have three bars on my cell at all times. I pointed out that even if the phone was out of area with no coverage you should be able to call it and it would go to voicemail.

But NO ONE can get through to the phone number!!! I asked if replaceing the sim card would allow individuals to call the phone and she said she could say it would!!! Ok so WHY would you do this. She went on to say that they had fixed the issue of not being able to MAKE calls from the phones. That was never the issue! I've been able to make calls from day one and now my 2nd phone can NOT make calls. (thanks to her)

Talking to customer service is so FRUSTRATING. Not only are they difficult to understand, it seems they just read lines out of a book and don't even pay attention to what the concern is! She then started grilling me on how I was able to reach her (I called the number and got her!) She said she would give me a case number and that I needed to call another department for a refund. We had been on the phone almost an hour by this time. I said why did she keep me on the phone for an hour if she couldn't do anything.

She said she had to troubleshoot my phones (She did exactly what they three people before her had done and I had told her this at the beginning of the call) she said she didn't even work in the customer service department and that she couldnt' help me. She admits this after wasting my time (at this point I had been on the phone with trac phone for over two hours!). She said that I would have to send BOTH phones back at MY expense) and that I hadn't given them enough time to resolve the issue (so 72 hours is not enough time?)

I reminded her that she'd told me that the one phone was defective and that she would send me a paid shipping label for it. She said she did not say that (YES she did!) She then said she would have to get my phone numbers and sim numbers again! I am so frustrated at this point I just hung up the phone (after getting the case numbers) It is like they deliberately want you to disconnect so they don't have to do anything!

on 12/28 I called again. I have to get this resolved. I spoke to a young man who said "WOW! after I told him I had two phones that didnt' work (couldn't receive calls) I told him I'd first called on 12/24 and no one could figure it out. HE said he needed to contact another department for me to speak with. He kept saying "I need to place you on hold for 2 to 3 minutes while I contact this department is this ok. and I'd say ok or thank you and after 3 minutes he'd come back to the line and say they were not answering his calls. and he'd try again.

This went on for 15 minutes and when he came back to the line I said I didn't have any more time to sit there and wait and I"d call back. He said "my pleasure" and thanked me for calling and was there anything else he could assist me with?

So after numerous calls all I get is the run around, reps who don't listen to what you are saying, or forget because maybe they aren't actually working but hanging out on the line until you get frustrated enough to just hang up? and a supervisor who just disconnected me when they were closed. HORRIBLE customer service.

Bought a LG600 and went online to have my existing wireless number ported from another carrier to my new TracFone. Instead of porting my wireless number they ported my land line. I lost use of my home phone (which supports a business)and internet for a week (during the Christmas season) while the number was ported back. I was totally frustrated in trying to get any escalation of the problem and the whole mess has poisoned me to TracFone. I had the same problems as many on this site, hard to understand customer service people and continuous transfering the call to other people. After all was said and done they would not even consider paying shipping costs of the phone back to them. If that is the way they treat their customers, I am grateful to have found out early on. I cannot in good concience recommend TracFone to anyone.

phone message said phone shutting down. called tracfone. guaranteed that phone would keep working. it died next day. called tracfone. they said sorry but now i still havnt any service and lost airtime. hate it when people who cant speak english. lots more to complain. just to tired of it to bother

From reading other complaint about Tracfone, my experiences are basically the same not good!!!!!

I made approximately 10-12 calls to them and they have sent me 3 sim cards and neither phone is operable. The purpose of the cell phone is for personal health issues. My personal phone no longer works. I can't contact emergency services or my family and I am ill.

This cellphone is a piece of junk. I have had some of the problems adding minutes reported by others, but more problematic is the failure of the phone to work when I need it to. About one out of 5 times it puts y call through. Other times it enters the number in the address book instead of calling it, or I get an error code saying "restricted"( I can call the same number again and it goes through!) or other times it displays a digit above or below what I pressed - to try to avoid this I use the rounded end of a ballpoint pen cap to be sure I am pressing the correct number. Bottom line - this phone and its service are totally undependable, and if I had a serious problem while driving (the reason I bought it) I could not depend on it working for me. A piece of junk!!!

Tracfone is their own worst enemy. In my case the main office failed to send a correcting SIM card that their Belize Customer Service reps promise "has been shipped", three times now. Worse than that, they simply ignore it and wait for me to call and complain again. After much phone-holding the Belize reps apologize profusely and start over to understand, then promise again. They never read whatever ticket number info is there. No matter how long past, they try to put me off by saying "it's an open ticket, someone is working on it".

I was a happy Tracfone customer for five years or so, until I updated to a new Moto cell phone. It did not work because the tower system was changed. I've been trying for a month now; many long waits on the telephone; for them to send the SIM they say is necessary.

your replacement shipment...You may check the status of your ticket anytime by visiting our website".

Not so, three times, and the web page ticket status says there is no status, call Tracfone (waste more time).

Now I'm waiting again after the fourth Belize promise.

I have had my tracfone for 3 years with no problems-then suddenly my password does not work-cannot retrieve voicemail messages-and customer service is a nightmare. They do not speak english-I have made 6 calls-45 minutes or more-on hold-and they cannot resolve this issue. tried online support-says to call-cust service. Email support-generic-solutions that do not work if password doesn't. manual w/ phone no help either. suddenly we are locked out of our phones-I have read similar issues on this website-many similar-including disconnected after 45 minutes from 5 different rep who cannot speak english. online tech suport used to be good-now just error-please call-the same 800# sent my 4th email to their tech support this morning.

Purchased Tracfone for my father in 2006 and would purchase one $100 card per year and no problems UNTIL the phone needed to be replaced. Paid for a phone card in January 2009 and had to purchase a new phone April 2009. Had phone number and minutes transferred to new phone. New phone wouldn't make outgoing calls and minutes transferred didn't transfer. Called Tracfone, and after an unreasonably long hold time and another 30 minutes trouble shooting I was told I needed a new SIM card.

New SIM card arrived but I couldn't activate because I needed to purchase an airtime card in order to activate. called Tracfone, and waited about 20 minutes on hold; I finally get a CSR and explained my issue, that I had purchased a $100 card a few months before and won't even use those before they expire, AND the phone problem was *their* issued not mine. I got no where and ended up purchasing a $25 airtime card, this card was supposed to extend my service from January 2010 to June 30, 2010

Phone was working but still did not show my transferred minutes and showed by end of service as August 28, 2009. I called and was assured by the CSR that despite what my phone was reading, my service was good until June 2010. July, unable to make long distance calls. Called Tracfone on several occasion over the next 10 days trying to get issue resolved. Never did and gave up.

August 28, 2009 my phone would make or receive calls! Called Tracfone yet again. Was told phone would be working within the hour--never did get an answer to my question about why this happened and how to keep it from happening again. Four hours later, phone still is not working.

Called yet again. I kid you not; I spent 30 minutes waiting for a representative. Transferred to three different people to try and get phone issued resolved and phone working; was now being told that they (Tracfone) put my phone on the wrong carrier (apparently they use GSM and CDMA carriers) and I need another new SIM card!? Not sure I buy this story. I ask if I am going to be required to purchase yet another airtime card and was told "no", I guess not all I can do is wait. .BTW, I spent an hour and 43 minutes on the phone trying to get this resolved.

During my last phone call to Tracfone I asked for a refund on my minutes since they seemed to be unable to provide the services that I paid for and I have giving them multiple opportunities to correct the problem. They completely ignored my request. Defiantly will not be purchasing any more minutes or using Tracfone once this is over with and will tell anyone who asks to go with another company

I ordered a new tracfone and was unable to use it.I asked for my old tacfone number to be transferd to the new phone it was never transferd. Each time that I call tracfone I am put on hold for long peridos of time,when I am, able, to speak to a represenative no one is able to fix the problem.

Once upon a time, I had no problems with our trac phones. But now we are talking nightmare city. One phone was defective (sorry-nothing we can do) One phone had a defective battery (sorry). The Web site never works, there is never any response to any complaint except for computer generated generic responses.

Disappearing minutes? You bet, from the phone that broke, one week after adding a 60 minute (double min) card.

I've probably lost at least $100.00 via defective phone/defective batteries and lost minutes. Not to mention the frustrating exercise of trying to get relief via customer service, (via phone) or the web site. They claim that the web site is always undergoing "maintenance" Ummmm 20 times? One customer service rep told me that they prefer to add minutes via credit card purchases. Yeah, I'll bet.

My wife purchased a TracFone approximately one month ago, and since she received it she has been unable to place or receive calls with it. We have made several calls to their customer service line, each time spending more than an hour, and they have as yet been unable to resolve the issue.

Whenever she tries to place a call, she gets a message saying "Emergency Calls Only". Incoming calls go directly to voice mail.

At this time I do not have any confidence that this issue will get resolved.

I have a Tracfone that has not experienced any problems, but if we cannot get my wife's issue resolved in the next few days I am going to change to another service after I have used all of the minutes left on the working phone. This issue, if not rersolved, will have cost approximately $75 in sunk cost for equipment and airtime minutes that could not be used. It also caused several hours of wasted time on our part to resolve it.

Purchased the above on Oct 1 at Walmart; brought it home and 7 tech support people and over 5 1/2 hrs later-returned it to Walmart. Each time I called Tracfone for the "No Network" & "Unavailable service" lines- I spoke to a different person, could not get the same person any time I called. Each person would ask the very same questions: when did the problem start, how many bars are showing, what is the serial number, do you want to add minutes (had already added 60 min),then we would repeatedly go through entering codes, removing/replacing battery, etc. Over 5 1/2 hrs of this! Each person assured me they would get it up and running. Wrong. I was complaining that each time I called we went through the very same things- they said it was "procedure"- well- they should have gone to chapter 2 of the procedure manual because chapter 1 did not work. Never, ever got it to network or work in this area. Did return it to Walmart on Oct 2 for a full refund (phone and minutes) as had not used any minutes since it would not work. If there is someone on your gift list that deserves aggravation/irritation/high blood pressure and loves totally wasting time- then this would be a great gift!Otherwise- not worth the time or trouble. And in all fairness- we do live in a rural area so maybe that had something to do with it, however other cells will work in this area.

My wife's tracfone suddenly stopped working 2 days ago. Air time display shows 86 minutes and service good until Jan 16, 2010. Reps repeat same litany, in garbled English, "Your phone does not work because it is not active". I keep saying, "I know...why??" They don't know, there is nothing they can do. Tonight I spent 80 minutes speaking to a supervisor, Candy, who discovered that, at some point, minutes were transferred from my wife's phone to something called a safelink phone, whatever that is. I told Candy we have made no transfers, the phone display indicated plenty of minutes and airtime. They don't know how to answer that. Candy did say that the ticket attached to the alleged transfer had no name associated with it. Interesting.

So, we have a tracfone with 3 months of service and 80 minutes, but no way to use it and no hopes of geeting satisfaction. Tracfone customer "service" has to be one of the biggest jokes I have ever encountered.

For six years, or more, I've been a faithful Tracfone customer, simply because Tracfone took me everywhere in my town. People would look at me in amazement when my cell phone rang, and ask "whose your provider?" I would sing praises to tracfone and swear by it.

From before August 2, 2009 the old tracfone broke. The warrentee was outdated by now. I called Tracfone sales, purchased a new phone that's built for my area, and paid for it with a credit card. There was no problem in the sales department, nor in the delivery of the new phone, however, programming the new phone became a whole new chapter. I spent countess hours tying up my landline in one setting with Tracfone technicians trying to transfer the old number and accumulated service date to the new phone. No signal. It couldn't be done.

They sent me another new phone. More hours with them. No signal. Couldn't be done. New cellphone sent. More hours. Phone number and service date 04-05-2022 eventually transferred. No signal. The technician thinks it's not the phone after all, but cannot fix the coverage even though this is "a strong coverage area." Days and hours later, no more could be done, and I had to live with lousy reception whether I liked it or not..

I complained to the Better Business Bureau. Somebody by the name of Fred P. answered the complaint and told the BBB There was a call placed to my phone and that I answered which is absolutely untrue. I never made a connection from anyone at Tracfone. Trying to adapt to my new Tracfone system, which included failed messages, dropped calls and not being able to make or recieve calls, I recently I made a purchase for 90 (not including the double minutes) of airtime online on 09-26-09. The minutes would not transfer.

Once again I called tracfone. Once again more hours. I went to another town. Called Tracfone. Four more hours. No time was added. The technician added 500 minutes to the account for my inconvenience, but it wouldn't be added until I get a new phone. On 09-27-09 called Tracfone again. The technician tried to "fix" the phone again, but instead, deactivated the phone, and said I need another new phone. The new (180) minutes were dropped

09-28-09. We (The technician and I) found the number has been suspended, and is an un-available number for programming and there are no other numbers available, and voicemail will still be in-accessable. In attempt to restore the number the tech removed 183 minutes, and service date. They were really sorry that I've paid the money and nothing delivered, but everything will be restored when the new phone comes; However, my situation dictates that I have at least voicemail accessibility now, and it should be no extra effort for Tracfone to carry through with that, given the advertising.

Frustrated. No voice mail, the technicians are hanging up on me, and no way for me to be contacted for business, but Tracfone is quick to enjoying the money I paid. on 09-30-09 I recieved the new phone #. I called Tracfone at 7:am the tech programmed it, and said to wait an hour. An hour came and went. Nothing. I called back. Same response. I call back a third time. The technician gave me the 500 minutes, but refuses to give mee the 180 minutes that I purchased because there was already 500 minutes and I didn't need anymore.

Wait another hour. Called back, I now need another new phone, but I also have 3-5 days to make sure my programming is in place. Incidentally The Cell phone number they programmed manually in my unit is (719) 557-0791 a long distance number. They couldn't keep the number I had for six years.

Today, after six years plus, I'm without service, voice mail, I'm not being heard, and I don't believe everything is being done to make that happen, rather I'm being bounced from technician to technician waiting four hours here or 48 hours there. One technician told me the corporate would call, but somehow, given the circumstances, I doubt that will happen.They continue to advertise simple coverage in my area.

I own a service business and cannot be without a cell phone, which why I made the purchase in the first place. I've lost business, and have had to take extra measures to set up my landline to accept voicemail. I've put in many hours tying up my landline on the phone with technicians. My time is very valuable. The saga continues today....

Bought defective phone. Returned defective phone in June (on their dime, after a big harangue). Still don't have a refund. They are now telling me the serial number belongs to someone else (basically accusing me of stealing the phone?!) and they are closing the case. Customer reps don't speak good English and you have to repeat things over and over and over ... they still get it wrong. Worst company I have ever dealt with. Ever.

August 24, 2009, I was advised that my phone number, that I have had for five years, successfully ported from ATT. I was told to expect a new SIM card within 2-3 days. August 27, 2009, I purchased air time at a total cost of $32.24 with my credit card. September 2, 2009. My phone stopped working and I called Trac Fone for assistance. I was told that a new SIM was in the mail and that I would be credited minutes for my inconvenience.

September 9, 2009. My SIM card did not arrive and my phone does not work. I was on the telephone for 36 minutes without any resolution. Trac Fone's suggestion, "get a new telephone number." That means a loss of $32.24 because they will not transfer the minutes. I sent an e-mail to the Technical department and received the reply to call in for assistance.

I called back later that day in an attempt to work with a different technician and was placed on hold for 46 minutes without a follow-up. September 10, 2009, I called in at 11:16 a.m. and finally gave up on Trac Fone at 12:20 a.m. The phone still does not work and they cannot seem to figure out why.

I am done with Trac Fone. I purchased the phone as a low cost option for emergency calls only. If my life had depended upon using this service, you can draw the conclusion for yourself what the outcome would be. I would like to get my $32.24 back because Trac Fone did not deliver the service that was promised. I am going to attempt to dispute the charge with my credit card company. The $10.00 phone is no big deal, because it worked fine for the few days that I had it.

I have spend more than ten hours on the phone with their customer service people who you can not understand because they do not speak English very good. Plus I have lost the use of the only phone I have and have lost the money spent on the minutes that they let someone else have my time

I ordered a "refurbished" Motorola 376 from their website. Half of the features did not work. I could not send pictures, or text messages to my friends. There was no protective covering on the inside and there were scratches on the back of the phone! I could not download ringtones either. I called them a week after trying to get the phone to work. I got people with very strong foreign accents (3!after being transferrd twice) They kept telling me to go to the "code entry mode" and add a series of letter and numbers- for 50 minutes! Then I was told to wait 72 hours and it should be working. It didn't. I asked for a refund. They insisted I send it back Fed Ex (another $6.00) I bought a new w376 and asked to have that number transferred to my new phone. The new phone has a screwed up camera! (Dark greenish tints to all settings!) I called a month later 7/17 and asked about my refund. They told me the phone was free because I got "double minutes". They had not been transferred to the new phone as they had insisted. I asked for a supervisor. He managed to give me the 102 minutes from the previous phone. He didn't give me the full amount of days that were left on the phone. (He didn't give me the 30 days that the phone sat in their Indiana returns center.) Maybe they need to hire people who speak English to communicate with U.S. speaking customers.

Was told last week it would take one day, then 3 days. Emailed that I wanted a new phone and they called while I had the dog out. Called them back & noone will help.

My annual renewal with tracfone was due by July 25, 2009. On the 24th I sent an e-mail complaining about a software glitch with the phone. I can only turn the phone on while it is connected to the battery charger plugged into an electrical outlet. Once it is turned on, the battery lasts for several days so the problem is not the battery. Once I turn the phone off, it will never turn on again until it's plugged in. I discovered this after a plane flight when I had to turn the phone off for the flight. I couldn't turn it on again.

In my e-mail I told them I could go back to Verizon, they could fix my phone, or I could file a complaint. I wanted a response prior to my renewal date. No one ever got back to me. Today I called & spoke with Adriana at TracFone Customer service center (in INDIA) after I renewed for 30 days just so I could have service while the problem was being resolved. She was difficult to understand and refused to transfer me to someone who spoke better English or a supervisor. When I asked her for a number to someone higher up the ladder she just gave me the same service number I had just called.

I spent over 35 minutes explaining the issue and she kept insisting my phone or the battery was defective. I offered to buy a new battery but I wanted reimbursement when it didn't solve the problem. She said the phone was out of warranty so they would do nothing.I kept telling her that the battery could not be bad because I could talk for hours before the battery wore down. I wanted the phone reprogrammed or replaced. I asked for a case number to refer to this when I called again since she wasn't helping me but she didn't give me that either.

Finally I was given an interaction number which I think was a phony number because I tried to look it up under my ticket number on the website but the number was refused. I think she just gave me a number to shut me up.Call centers in India are one of the worst trends there have been in America. No one seems to get service from them. As a business owner I hear my customers complain about them all the time. I spent good money for this phone and feel it is their responsibility to fix the problem I'm having with it.

Terrible product nice customer service although unable to fix the problem with my phone . I am unable to hear the other person on the phone.repeated attempts to fix with teck support has me out a good sum of money and very upset .

Starting on June 9th 2009 we called TracFone to ask if they still provided batteries for their phones, they do no and suggested that we buy batteries at Radio shack or better yet since our old batteries would not hold a charge, that we should buy new phone, which we did, thay would then tranfer all our minutes to the new phones and then inform us that we needed to buy more minute cards to get the new phone activated, which again we did, then they tell us that by activating the new phone that we would lose our $99.00 double minute cards that we had for life.

They then suggested that we keep our old phones and just replace the new batteries out of the new phones and that they would activate our old phones, my husband finally got his old phone activated and lost his double minues anyway, then they tried to activate my phone and said that it was obsolete, that they would send me a new phone overnight with all my minutes and double min card already installed, we agreeded to this , this was on the 9th of July , then the phone did not appear as promised and we called on the 11 of July, they informed us that our address was not correct(where we have lived for nine years) that UPS nor Fedex could not find us, then we called again on Jly 12 and they would send out another phone to our address that they found and that was over nine days ago,

we called again today July 24th 2009 and spoke to another supervisor and she said the phone had not been sent out yet and that she would send out one today AGAIN this has cost me jobs and no one has been able to contact me if I'm away from my house HELP I can't get these people to understand anything I'm very upset and expressed my anger today and do not enjoy this What can we do?

First transferred to TracFone in Jan. 2007, when AT&T went away. They said they could port my number ... fine. In fact, the number never was truly ported until July 17, 2009!

During the intervening years, people could call me using my supposedly ported number, but that number did not appear on my phone. I always had to call up Tech Support to get purchased time added and explain ad nauseum that no, the number that appeared on my phone was not my "real" number. Also could not get Voicemail set up, but I had decided I could live without that feature.

Suddenly, on May 29 of this year, a "Sim Card Registration Failed" message appeared and the phone stopped working. Spent 2 hours talking to various Tech Support people, finally to a supervisor who was able to give me codes to enter to get my phone working again.

On June 18, same "Sim Card" message appeared. Spent much time on phone with Tech Support who said they'd have to send me a new SIM card. Card arrived on June 29 and, when I set it up, original phone number still appeared on the phone, even though letter included with card stated my Port Request had been completed.

Called up Tech Support and was told they'd have to send me yet another SIM Card! Then someone from the Portability Dept. called and told me they could not, in fact, port my number since it was inactive. At that point I lost it, stating that I had been using that "inactive" number for almost 2 1/2 years with my TracFone, reiterated my many calls and issues, stated if they couldn't port my number I just wanted a refund and to get away from "you people," and slammed down the phone.

About 1/2 hour later the guy called back and he said it turns out that in fact, I COULD get my number ported after all, and they were sending me yet another SIM card which would arrive in 24-48 hours. I had to laugh at that and told him it usually took 10 days (this one took 8). But, sure enough, when the card arrived and I went through all the coding, for the first time my correct number appears on the phone.

Now I'm in the process of trying to get them to extend the expiration date of my minutes, since my phone wasn't working at all for 22 days, and 7 more days with only the incorrect number.

If this can ever get settled down, the service is costing me less than $5 per month, but I guess I need to be including many gray hairs and heartburn in the cost! TracFone is not for the faint of heart!

We have been faithful Tracfone customers for about 6 years. We have never received this much trouble from them. Back in April of this year my daughter began to experience problems with her phone. She could receive calls; however, she had to make calls twice. If she made a call, she could not hear it ring, nor could she hear the person answer on the other line. We called to have the problem fixed. We were given a reset code. The code failed and Tracfone actually sent us a refurbished version of the same phone.

We encountered the same problem with the repacement phone. Once again, we called Tracfone to fix the problem. We were given the same reset code that had not worked last time. We tried to reset it 3 times. When we requested a different model of equal value, we were told that it could not be done. We spent around a total of 4 hours speaking to them to try to resolve the problem. The customer service reps. continually failed to understand the problem and told us bogus answers such as we had no service where we were. I have always considered 5 bars to be strong service. To top it off, my daughter and I were hung up on 5 times by a manager and 4 supervisors. I am fed up with the service that Tracfone has provided and they have lost my recomendation and my business.

In three tries I've spend 2 1/2 hours on the phone (land line) trying to get my cell phone to work. It worked two months ago when I had Wal-mart call to activate it. I've kept it charged, but on the last two weeks, it won't send or receive calls. I know this because the first two of the three calls, they had me try to call and receive one. Each time I was asked to do the same thing, checking sim card #s, serial #s, etc. All led to the same place...nowhere. After the second call, I was told that someone higher up would call me within 48 hours about possibly sending me a new phone. After a week and no call, I made the third and final call just now. I explained and described the two previous calls, and I asked for some way to talk to the aforementioned "higher ups". He said that I should buy another cell phone. He refused to check on my previous request. I'll avoid using words to describe what he probably wanted to say to me. I'll, also avoid doing it myself! I cannot imagine how this company can stay in business, unless maybe other customers are lucky and their cheap TracFones work. I do wish them luck!

TracFone customer service representatives are very difficult to understand and shuttle you from one person to another only to explain the same thing over again. A replacement phone was sent out. After the first replacement, it would not hold a charge. It was with an incompatible charger. The plugs did not match. The phones are of very poor quality and not in working order. I will seek another service even if it costs me more. This company is not worth the hassle.

Many, many calls and emails to customer service, all I want to do is call Canada. No one can fix this. I really doubt this phone can ever call international phones. Don't waste your time and money here. It's just a big joke to them, they made their money, now go away. Lip service and downright lies are what you can expect. Big waste of time and money. Giving people my number only to tell they don't even bother calling me. Useless.

I wanted to buy 2 TracFones. The online attempt didn't work, so I called them. The first one went through, then when I went to buy the second one, the lady told me that it didn't accept my credit card. So...what any red-blooded American does, I pulled out my other card. It didn't approve that one either, so she kept saying, "Let me try it again," and after 5 attempts, I decided to go shopping elsewhere for the second one.

Well, guess what!? Six phones were charged to my account! I have already as of today turned away 2 that were shipped here by FedEx and I have been on Customer Service for days! Nothing is being done. The last they said was it was a Corporate issue, and they aren't answering the phone, that she would call me back.

I still haven't heard from them. I have been a TracFone customer for 5 years! I don't use cell phone enough to get a plan with another company! The Customer Service (lack thereof) for TracFone is grossly negligible! They barely speak English, and they could care less that you're out 250 bucks! I am furious!

18 months ago I purchased online from Tracfone a cel phone LG225. It had a 1 year warrenty. 6months later it died. But I can still call the same cel # and get my voice and a recording. I purchaed 1 year of service plus a lifetime of double minutes of the life of the phone. Funny it only lasted 6 months after the warrenty. It was working fine in the a.m. and by 2 hr. later it was dead and I did not do anything to cause any problems. I am 72 yr. old and I take care of my purchaes especially ones that cost over $100. I am wondering if the Co. turned it off as I only use the cel phone to call out and I have about 1999 minutes left on this phone. I feel I am being cheated. I had to buy this phone as they went from analog to digital and was going to send me a cheap phone which I chose not to take at this time. Now I wish I had. Can you help me in anyway?

I have been using TracFone for years since it's cheap. Usually, the phones are decent with the only hassle being adding more air time. I finally get a "fancier" phone than the basic one I had and a car charger came with it. Well, it doesn't fit the phone - it has the wrong jack. TracFone does not care - they won't replace it. I asked why they send car chargers that don't fit the phone and all I got was a nonsense answer over and over that they do not send accessories. ??!! They sent this one. I won't recommend them any more.

We have spent countless hours dealing with tracfone. A new phone broke within 2 months of activation. They sent a refurbished phone as replacement. The refurbished phone also did not work. They sent a third phone which did not have the correct phone number or the lifetime double minute feature of the original. After spending three hours on the phone the situation has not been corrected. We will never buy another tracfone. Dealing with tracfone customer service is a nightmare. The different departments do not communicate well and the person on the line does not have any real power. Even a supervisor was not able to access the "tool" to rectify the situation. They continually placed us on hold and each new person had to ask for serial numbers each time. Annoying in the extreme.

the screen on my trac fone went off. I can still receive calls but i can't see my screen to even see my menu. All of a sudden it just would not show up. Thanks

purchased a 376g tracfone Dec.2008 with bluetooth technology, downloadable ringtones, internet. No such luck with any of it. Cannot understand a word whoever I'm connected with say's. Have been a long time customer but tired of being screwed over.

unlocked Sim Card

I bought a Tracfone a w376g, first off they make it to where you can only buy ringtones from them. The ringtones cost 24 minutes from your phone. When a 60 min card cost 20$ and a 120min card cost 30$ it places the ringtone at about 5-8$. The full song cost only a 1$ from Itunes or Rhapsody or any other MP3 site. The ringtones are only 10-20 seconds, not even a full song. Second they have a web browser, but you can only access there desired website.

Microsoft already went to court over actions like this buy trying to corner the market on tech and lost. Now Tracphone is doing the same thing. When Tracfone went to court they were trying to stop the consumer from using their phones with other cellphone companies, when they lost they added a subsidy code in the phone, which locks the phone from being used, then refusing to give the code out. Something needs to be done.

Someone hacked into tracfone and stole my serial number and phone number and deactivated my phone and activated another one so i can not use my phone. It's been over a week and they still haven't fixed my phone.

I lost a job because of the non use of this phone because it's the only phone i have no house phone.

I purchased a TracFone on January 22nd to use specific to my job hunting. I placed the number on all of my resumes. The phone stopped working on March 12th. I've had 3 replacement phones sent to me from TracFone and NONE of them work. I've had it with TracFone and feel they should not be allowed to sell their useless product any longer.

I received two rejection letters from potential employers because I did not respond to the telephone messages they left me. I couldn't access even my voice mail so lost out on two potential positions. Critical in this economy.

I purchased a Tracfone online for $29.99 that came with 120 minutes.(On the back of the 120 minute card, it said if you wanted to double those minutes it must be done before using the 120 minute card.) I wanted to use the Tracfone in Iowa zip code 50436 when I went on Vacation in May but would be using it in Oregon (zip code 97403) where I live and the first customer service lady I spoke with in South Africa said that was no problem. I had to enter about 15 codes numbers 6 different entries with her and I couldn't understand her so it was difficult and then she said it was done but after I hung up, I tried to call and couldn't so I called back and went through the automated activation voice response until I could get it through to them I wanted to speak to a real customer service person.

This happened 4 times with 4 different South African customer service agents and entering a gazillion codes into this phone. I had asked to purchase a Double Minute card with the third agent and she transferred me to another area and I told her that this also needed to be used in two different areas of the United States and she said it could. After that, still no coverage and I couldn't call out. The fourth customer service agent in South Africa said that I would get coverage in Iowa but none in Oregon. I asked her if I needed to purchase 49 different phones, one for each state, with tracfone and she didn't answer.

Then I tried to contact a number of customer service in the United States that the last South African agent had given me but it was closed on Sundays so I emailed Tracfone with my complaint. My response was that I had 30 days to return the 29.99 phone if I was not pleased with it but there would be a restocking fee and all mailing costs would be my responsibility. I was also told that there would be no refund on the double minute card ($49.99) or the 60 minute card (29.99) that now I can't use. Basically, I have thrown away $100 and now have nothing as it is all junk. Really irritating but I will put this complaint into the Visa complaint department since I paid with Visa and see if they can stop payment on it.

I lost $100 for this phone that is basically useless if I can use it only in one state.

When my wife tried to reach me on my tracfone cell phone last thursday evening, since she was very concerned since I was over 2 hours overdue coming home,(I have heart problems and she paniced) she kept getting a recorded message that this user is not accepting calls The next morning I called Tracfone customer service and after a total of about two hours on the phone with several reps, I was informed by risk assessment division that I had been multiplying minutes on my phone, and further using it for unauthorizedfunctions? told the only remedy is to buy a new phone, this one could not be reactivated.

One rep. said I had been text messaging, and calling out of the country. I explained I do not know how to text message, and the phone is used primarily as anumber for a guest at the condo association I manage to reach me if they have a problem and it's after business hours, such as locking themselves out or etc.etc. 3 different reps further stated that this was my fault concerning the multiplying minutes problem-I should have been reading the minutes each time I used the phone.

The last Corporate rep. I spoke with today a Brandi said that I had purchased 1400 minutes this year and have used three times that amount! That is impossible - there are days on end that my phone isn't used at all. As I see it, I'm being notified that I am using the phone for some other and something illegal function, and/or somehow multiplying minutes. Either way, I ,they say, am the problem.

They refuse allow me to discuss it with a corporate officer, and just end any conversation with, You can buy a new phone, there is no other alternative. This whole affair is absolutely bizarre. My instincts tell me that I should pursue getting to the bottom of this as, if what they are alleging is somehow left without resolution, I am the guilty party. and,someone who has been a customer of this company for 3 years.

It's hard to say at this point, since the allegations could involve my being tagged with an attempt to defraud the company. Other than my wife being distressed, not being able to reach me, and my time - approximately 3 hours attempting to get this straightened out, and still awaiting a callback from a Mr. F.J. Pollack, an exec. with Tracfone, I can't give a final answer. As of 10:00a.m. 3/3/09 I have not heard from him.

cell phone does not send or receive spent many hrs.with reps,to no avail. was told after24 hrs. they notify me,and send anew sim card. no call or e-mail received. sent e mail.they e-mail was rejected.please try to resolve. if not send me my money or a new phone. thank you

Poor communications system, poor quality phone, and worst of all, technical support that doesn't keep their word. After spending $29.99 * 2 and still not receiving minutes, the technician assured me that within 15 minutes the minutes would show up on the phone....waited 30...no minutes...called tech support again....no record of the previous technicians promise...nothing she could do other than provide what sounded like a patronizing and practiced...."I understand....but there is nothing I can do...."

On 2/11/09 I discovered my Tracfone was not working: When trying to call my number, message given stating phone was no longer in service, despite the the airtime display registering 359.6 units remaining, and service expiration of 9/26/2010! I immediately called Tracfone, and spoke with one of thier representatives. I was asked to program in a number of codes which, I was informed, would take about 1 hour to complete. The next day, 2/12/09 I again phoned them, after discovering on my Tracfone that my minutes had disappeared, and my phone number had been changed.

During the 1 1/2 hours on the line with them--during which there were numerous times when the rep would say for example: let me check this status with my supervisor, or I'm calling this department, or the daaprtment is still busy, would you mind holding another three minutes, and the like--bottom line is Tracfone informed me that I had transferred the minutes to another phone on January the 5th , 2009, and there was no phone service nor minutes left on my current phone, and they had the computer records to prove this. They also stated my phone service terminated then, and very uch insinuated calling me a liar, and said I have control of my phones, and they only explanation they saw was that I infact transferred minutes. They could not answer why I made and received calls on my phone after the stated end date, when my phone log register listed a number of calls I made and received after their given service date of Jan 5, 2009.

I have never been frustrated, and I have used trac fone for several years. On or about that time, over Christmas holiday, I purchased two noew tracfones for my children, each with their own minutes cards. Each phone was attempted by me to be activated via internet, but I did not transfer any minutes of any kind. By the way, the two new phones required Tracfone to re-issue new SIM cards; it took a time, but with about 1 1/2 weeks the new phones were up and going. I suspect, in trying to get these new phones going, between the computer attempts, and the call center--I feel there was an error on their part, which accidentally removed my minutes.

Bottom line is within 24hrs, my phone register went from a balance of 359.6 min to zero, and a differenct phone number. I cannot say exactly when I was no longer able to recieve and make calls, but the latest entry on my call log on the phone was dated 2/4/09. And now I have a non-working phone, and feel out nearly 360 minutes, and totally without recourse. I feel Tracfone has shorted me about 360 minutes, and more than one year of service, plus the wasted time on the telephone with their representatives.

Bought a tracfone at wal-mart. Nokia phone. Cost, 40$. Went to add minutes one day. Was told by tracfone rep I needed another tracfone. They sent me a reconditioned Motorola phone for free. It is the cheaps phone ever and I would never buy it. I ask them to send me a phone of the same value. Was told that is the only model they have. I ask for a refund and they refused. So put minutes on the Motorola phone. The battery kept going dead and when I talked to people could only hear half the words they were saying. Called tracfone rep. The only thing they could do was send me another phone.

Again I ask for a phone of the same value. Well received again a reconditioned Motorola. A day after I received this phone they deactivated the 1st one they sent me. I went to make a call and got a recording saying it was not activated, plus it cost me minutes. Called tracfone rep. Had my 1st Motorola activated again and minutes added back on. After a few days I called tracfone rep to get my phone number and minutes switch to this other Motorola phone. They deactivated my phone with the minutes on it and did nothing to the other phone. So here i sit with 3 tracfones, one with 50 minutes on it and can't make a call. DO NOT BUY A TRACFONE!

cost...40$ aggravation from phone calls and my time.

I've been a customer 4 about 3 yrs and have little problems up until now. My old fone just locked up on me. When powered on it asked 4 a security code that i did not know. No one at the co. could help me either. A new fone was sent me (the cheapest one available from "tracfone"), & i didnt care for the particular model. They basically told me "tough", & there was nothing they could do. Ok, so accepted it since i needed a fone. Well, it didnt work right out of the box, & i called & was told it needed a replacement sim card. I waited for that for over a week.

I called again & they said they would send another. Well the one i was waiting for finally arrived & since they had sent another one, they deactivated the one that had just arrived. I had to call them & thats how i found that out. Well the other sim card i was again waiting on didn't work anyway. Called again. Im very irratated at this point, all the while i've been complaining about my features to be transfered to the new fone. I'm still waiting on yet another sim card to arrive before i can use my fone.

two days ago I purchased a[CRACK) Trac-fone because it had a camera, upon tacking Two pioctures, The cell phone would not give me access to the built-in camera, I then looked throughout the instruction manual ony to find that the camera that was built into the phone did not have anything typed or written about the camera in the phone. I am considering a class action lawsuit against the BUNCH OF LYING THIEVES!!!!!!!!!

I bought a phone on line paid to have it shiped 3 day. I GOT I 2WKS later.after 2 wks of trying 2 get it activated they said i ad a defective phone and would send me a new 1. after i got the first phone i had to wait on a new sims card after about i stll donthave a phone

When I contacted tracfone the customer service representative (of Indian decent) informed me that the minutes had been taken off my personal phone and added to my new phone. I asked them to switch them back and was informed that I could not do that. I would have to purchase minutes again to be put on my "personal" phone at a minimum cost of $20.00. I spoke with several "supervisors" and basically go no where. I ended up scrapping my "personal" phone and now have no phone for personal use. I realize this was a simple mistake on the part of the customer serivce representative but it should not have cost me an additional $20.00 to have the minutes that were on the phone originally put back on the phone. Tracfone really dropped the ball and lost a good customer. I will NEVER use tracfone again.

I bought a TracFone from Target and after several months and many, many calls to their Customer Service I still have never been able to either make or recieve a call. I cannot fully describe the frustration of calling the tech support folks in India who have put me through through the same routine over and over and over....Sometimes they have decided that the problem needed the help of one of their experts and I've had to wait a long time to get to speak to them.

The expert has given me the same routine as the regular tech people and the upshot has been that they decided I need a new SIM card. I'm now on my third SIM card and still can't get a call in or out. I'm ready to throw it in the trash but that's illegal...so I think I'll just mail it back to the company. I don't suppose it's really the fault of these poor folks who are trying to make a living in India but either they are very badly trained or just don't have a clue...I don't know. I have wasted not only my money but hours and hours of my time...To say that I do not recommend this product is a huge understatement!!

Loss of the price of the phone and air time ... not to mention the extreme frustration and time spent trying to make the thing work.

I ordered 2 new tracfones, LG225's. They were lost by fed ex. tracfone said they would send out 2 new phones because that is what the orignal order for $85.58 was for. what I have received to date is one reconditioned phone. I refuse to accept this and have disputed the charge on my card

paid for 2 new phones and have received 1 reconditioned phone to date that doesn't even have alll the accessories that a new phone would have

I bought a TracFone to use for calling Germany because they promised this was possible with their product. I have not been able to use it for International calling and have called the company many times and spent hours trying to resolve this issue. I would warn anyone not to buy their product for this purpose. I have used up most of the prepaid airtime trying to go in touch with Germany.

I bought a Motorola phone with Tracphone. It wasn't long until it started having problems. I continued touse it because I only use it for emergencies and the problem was it would shut off on me and when I would open it, the display showed nothing. The problems have continued to get worse so I bought a new more expensive phone. When I called to transfer my number, minutes and service end date, they said it would take 72 hours. After that time, my old phone said unregistered SIM but my new phone had not been updated.

I spent three hours on the phone with the company punching in codes and they finally told me I would have to wait two weeks for them to verify my minutes. When asked what I was supposed to do for that length of time, they said buy more minutes. I had 797 minutes on my old phone and a service date of 2010. I asked to talk with a supervisor several times but they wouldn't let me. In fact, they said I would have to call back in an hour because they were having problems.

When I did, I got the same run around. The next day I started calling again. She said they could give me only 786 minutes back. When asked why, she couldn't give me an answer. I asked repeatedly. I asked if my service date would be transferred if I accepted and she said yes. When I finally agreed, the service date did not change. Then she said it wasn't transferable. I have read the contract and the back of the purchase cards and there is nothing about this. In fact, it says in the contract you can have your phone reactivated and get your service date back, just not the minutes. I have filed two email complaints and they say my situation was rectified.

I am very angry with Tracphone. I am out a $52.00 phone, my double minutes cost on the old phone ($50.00), $140.00 on a year's service time, and the cost of the minutes they took from me ($30.00). I am disabled and bought this plan to save me money. What a joke!! Their service department didn't even know what they were doing. The one person kept trying to get me to find the SIM card number and it wasn't listed where she said to look. This was very hard on my health to deal with.

My tracfone wouldn't let me make or receive calls, I called and they said I di-activated the number on 7-28-08, which of course I didn't. I had prepaid service until 2-2009, with 409 minutes. They sent me a new Sim card 10-30-08. While trying to get the new phone number and minutes re-instated, for almost 2 hrs, they finally came back on the phone and said I had to buy more minutes (units) and new service.

I was very patient with the last rep, but after she told me that, I just hung up, it was either that or start shouting, but I chose to hang up and just cry. Please help

One year service and 409 minutes air time, and no phone service

last month had no service for 8 days. kept getting run around. the phone worked for 2 weeks than it just had no service. been on the phone with tesh support for the past 6 days and they keep telling me to wait 12-48 hrs. I have 345.00 minutes on the phone and can not use it. i am disabled and need this cell phone

I purchased a $9.99 prepaid(Kyocera) tracfone and a $19.99 (60 minute)phone card. I called the number to have it activated. They told me to wait 1-4 hours and it will work. It did not work. I called customer service and they had me punch in codes and wait 24 hours which I did. It still did not work so I called them again...entered MORE codes and waited another 24 hours.

When I called back they told me that That phone will not work in your area we will send you a motorola it is much better and will be there in 3 days 5 days later my package arrived only to see the exact same (Kyocera)phone sitting in my hands that I was having the problems with.

I called them and explained to the person my situation and what the previous employee told me. This lady told me to open it up and enter the codes. We did this 6 times and a week and a half later it still does not work. They will not refund my money. I am told to try more codes. They will not let you speak to someone in charge they just put you on hold 10 times during the 45 minute conversation. They will not send me the motorola phone that the first person said they would.

As far as I am concerned they are theifs! They get their money and leave the customers with a useless phone that cannot even be used. I am out the $30.00 plus I had no phone for my trip!

I had a motorola V170, with Tracfone that stopped working, rather than buy a new battery that cost over $35.00, I bought a new Motorola 139 from tracfone. I tried to transfer the minutes from my dead V170 to 139 and tracfone told me thay could transfer only 800 minutes even though I had 997 and to call back in two weeks to get the other 197. I have been trying to do as instructed and now I am being told I can not have the 197 minutes I am owed. Tracfone is not going to be my next purchase when one stops working.

This ordeal has been a nightmare, I got one guy yesterday 10/05/08 that told the transfer coud not be done on a sunday.

first of all i bought a tracfone about 1 year ago. i bought double min card and 200 min card 90$. put them in my fone used it once battery was dead. tried to charg nothing! i called them to resolve prob. spent about two hrs. on fone trieng to understand this person i was talking to. i needed a phone so i bought another called to activate all good. itransfered my min. tried to transfer my doublemin card they said NO. icant do that. so now im out another 50$. im not verry happy.

use my new phone#2 for acouple days. so i call my sick sister asked how she needed anything she has been calling me nonstop she said my fone must be broken she gets a busy signal every time she tries to call.same with my lawer. i call everyone on my list half of them say the samething. i call tracfone they did solve the problem after along call to them.

another month or so goes by another prob my phone is roaming constantly using min. i call tacphone again. solved prob again big pain in the neck! now every time i put my fone in my pocket it shuts off. missing all kind of calls &text messages. so right now im sitting here with no fone waiting for a new ffone to be mailed to me in 3 to 5 days maybe up to seven days.

ive stuck with them for a year nothing but problems spending up to eighty dollars a week during the summer with two young kids i waste an awful lot of min i spend all this money on this company for them to leave me flat i have to drive to payphone to make a call. i'm realy discusted with this co. i think they could have done more to please a suposed valued customer!

I purchased 2 tracfones 1 for my wife both of them said enter sim puk i called tracfone, they said a sims card is in the mail, after a month and several calls later no sims card. we were told to be patient 2 months passed, we sent it be patient dont worry its comming it will be there so 3 months later all our minutes gone TRACFONES response. you shouldnt have waited you need to buy more minutes. ON A phone that is locked because I dont have a sims card to put in it?

Over the last 7-8 years I have had 2or three tracfones. Usually fairly good,my last one however did not have enough volume in the ear piece, and it was diffacult to use. I still had 715 minutes, and needed to add more minutes to keep from loosing them. I added a 60 minute, 3 month card to keep it active. I then ordered a new phone, when I received it it was to have had 30 minutes of time eith it. When I received the fone, it did not have any minutes.

I went online to activate but had trouble. Went to Wal-Mart purchased a 400 minute card, with double minutes for a total of 800 minutes. Added this on total minutes came to 1390. I then called Tracfone to transfer my 715 minutes from old phone. was told it had been done already,from online or with customer Rep. The total minutes don't add up and I still have the minutes on the old phone. When the Number from my old phone was transferred to new phone it was de-activated,but the minutes never were transferred, so it does not work.

I have not yet calculated the cost of phone and all the minutes my estimate of phone $53.00 2000 minutes, $300.00, aggrevation,time of 3 hours on phone. I plan to sue them for $500.

on 4th of august was toll needed new tracphone, bought new phone called tracphone to activate the phone, lady on phone when through all numbers but phone did not work, she said sims card was bad and will send one on 5 to 7 days.
no card showed up call on 20 or 21 of august, lady on phone when though number said she would send card on monday25 did not not get card call on august 27 have been on phone to find out why we have not received a card talked to 3 at tracphone they are going to send it again. they will not tell me what is going on please help me

I was distressed and disturbed by the treatment I received today from one of the many representatives that I spoke to. I found it irritating in the extreme with regards to my injury and complaint, that I was passed along from one representative to another from 1:30 until 2:30 and then, only to be put on hold, with the Corporate Office for approximately 45 minutes. I finally got through to a voice message asking me to leave a number where I can be reached. I find it rather hard to believe that within a Corporation as big as [Tracfone] that there is only one person to field this call.

I have been a long time customer and belong to the Double the Minutes Airtime Card my husband purchased for me in December of 2007. It is the only reason, other than my injury that I am in pursuit for compensation. I would like to resolve this situation without delay or without recourse to the Better Business Bureau or Small Claims Court. In Addition when I left a message of the answering maching of the Complaints Department on 8/8/08, They did not have the decency to return my call.

They would only send a new battery, another one of wnich gave me a shock followed by a dime size blister that I had drained by my local physician. They did not mention the extra minutes they promised me,just said the new battery will be mailed to me. Not even a sorry for the inconvenience. Then I received another response to call if I had any questions, and the number was the same number I called in to complain and they hung up on me. This is not the way a reputable company should be.

Purchased tracfone online for son's birthday. Phone arrived a week later and SIM card was wrong. Called and stated replacment would be sent 5-7 days. Call 14 days later to find out SIM card never sent becasue address only had city/state. Sending with updated address in 3-5 days.

1) they knew where phone was shipped and would be used and didn't send right SIM card. 2) Never received correct card because of incorrect address and was never notified that there was a problem, 3) Spoke with supervisor who took no blame just many sorry's but it becaseu another department had that info.

No phone use x 1 month + (Still haven't received SIM card yet). No compensation offered

At some point, my Tracfone started working worse and worse. At first, outgoing calls sometimes became impossible but receiving calls still worked; then receiving calls became impossible; it started working again; then, the phoned stopped working altogether. The pattern of problems was such that a physical problem with the phone was nearly impossible and in a one-hour call to Tracfone, they admitted that the phone stopped functioning do to technical issues on their part, and nothing is wrong with the phone compared to a week earlier.

They are sending me a new phone in ten business days; I have no hope of having phone service restored within two weeks. I got offered 150 minutes as compensation (these are units, not minutes, and 150 is not much at all). When changing phones a couple of months ago, they needed to mail me a different SIM card to get the phone working; in all, it took them two weeks at the time to provide me with a working phone.

Two weeks without phone service, which is extremely inconvenient since I do not have a land line.

I purchased Model 376g TracFone with Bluetooth. I purchased this for use with my bluetooth in the car, however We were not able to get a connection to the hands Free in the car. I took the car back to the dealer, they had the same problem, but did use another phone to show the car system was OK. After contacting TracFone, I finally received a Voice Mail on the phone telling me it only works with headsets, not cars.

If that's the case, they need to recall all sold units and provide refunds to people like myself. The true use is in the vehicle, not a headset for myself. You would think if Motorola built this unit it would handle all the jobs of similar phones they sell. Their 377g has the capabilites to do the job, why did they cut short this phone?

After purchasing a Tracfone, loading it with minutes and purchasing the $50 double mionutes for life plan, we returned to the store to seek a local number and was given a 2nd phone number with the same exchange. the phone has no service. We returned to the store, the phone was replaced, only because theya dvised they can only refund the phone and no mintes (we have over 1200 minutes) and still no service, unable to use the phone and we have attempted to use it inside and out doors in 6 different counties. We have been able to make one phone call with our phone. I feel it has not been nor will it be reliable.

the funds we have expended (approx $200.00) are a loss and in the upcoming travel of approx 1400 miles due to my mothers unexpected death, i feel we have purchased a misleading and faulty product with not even the possibility of a partial refund. no resolution is available other than to keep this phone which does not work.

My 14 year old son and i both had tracfones. My sons never worked right from the start, but he was afraid to tell me. I borrowed his phone once and saw all the problems with it. I contacted tracfone and they said they would send him a new phone AND he would have the same phone #. That was very important to him. They sent the new phone and when we activated it his minutes were gone and it was a new phone #. It took 3 months, 5 Sim cards and countless hours and hours on the phone with this company(I would only deal with supervisors towards the end) to get this fixed.

He had the reconditioned phone for 2 1/2 months when one day it just stopped working. I once again contacted their customer service and explained what was going on. This was my son's only way of communicating with his father who was 2 hours away going thru his 2nd cancer. He could not talk and via text was the only way of communicating back and forth. 3 months and 7 phones later none of which worked or were compatible in our area (yeah he was without a phone for over 4 months now.) My ex husband decided to put him on his plan due to the fact that he needed a phone so he could communicate with him when he was in and out of the hospital.

There corporate office contacted me and i informed them of my DISGUIST of their company's customer service and the count less hours of my time that was waisted trying to get my son his phone and that they lost him as a customer, but I should stay with them on a TRIAL basis. I asked if I could upgrade my phone to the last one that they sent him which was finally a decent phone. She said definitely and she would transfer my phone # give me his units as well as mine and that the phone would have double minutes with each card I added for the life of the phone. And she gave me 50 extra minutes for ALL the problems. The first card i put on did not double. I contacted customer service and they doubled my minutes and said they fixed it and all cards would double. The next card I added did not double and the 3rd did not either.

i contacted customer service and was told that i did not purchase the double card and there was nothing they could do. I found the corporate office phone # that was given to me and contacted the extension of the woman that had helped me. After 3 calls and leaving messages the 4th time I called and asked for the extension I was informed that she was no longer at that office and had not been for a few months and was there something that she could help we with. I explained the whole story and she after looking up all the information stated that i did not purchase a double minutes card. i EXPLAINED for the 100th time that the phone comes with double minutes for the life of the phone and that i had flyer's from different stores who carry the phone that say just that. She put me on hold for 10-15 minutes, came back and stated that there was no mention in my record of this and that they don't think they can accommodate me or give me the 3 cards worth of double minutes promised to me. She then stated that she would contact another area and contact me by 5pm that day.

That was 1 week ago. i am taking care of my ex husband and he is now in the hospital here locally, but can not talk due to a throat infection from the chemo. the only was he can communicate with me and tell me if he needs something before i go there is thru text. I refuse to buy another card and waist my money so I NOW AM WITHOUT A PHONE. This company should not-even be in business. my time is precious and I have at most times been on with them each time for at least 2 hours per call most on hold. They are nothing they say they are and i have been a customer service rep for over 12 years. If I did my job the way they did I WOULD HAVE BEEN FIRED!

phone quits working and have been sent replacement phones and batteries.Purchased new minutes for $100 in June of 2007 and have never used all those minutes,283 remaining.Called today about phone,which does not work and asked about remaining minutes and was told that they are not redeemable...$100 down the drain.

I have had 6 new phones with the same result everytime.This company is unreliable and definitely untrustworthy. I will never do any business with them again and if I am asked about them I will relate my experiences to them.

I got my granddaughter one for Christmas, and now she can't use it because it displays "disabled service". She has 41 units and airtime until May 21,2008. What's wrong here? If you call for help you need an interpreter to understand the person you're talking to. Why can't they teach these people better pronunciation of the English language?

I received a TracFone for Christmas. I actually chose it, and my daughter paid for it. It was purchased at Target in Virginia, MN. I brought it to the IT guy at my work (Falls Memorial Hospital), and he tried in vain to get it to work. What is my best recourse? He has suggested I buy a Go Phone. HELP!

I don't have a mobile phone, not to mention a Christmas present either, and my daughter is out $50.00.

I've been a dissatisfied Tracfone customer all along, about a year and a half now, and I'm a guy who's not very difficult to please. My first Tracfone was a Motorola Model 120-t that I bought at Dollar General for $20 in 2006 and it never worked very well in my area. I had to leave the house and drive to high, flat ground to make calls, which was ridiculous. I was stupid enough to put up with this for over a year, adding air time when I had to or else lose my phone number, until I had 460 unused air time units, which was worth about $200 at $25 a clip. But I was still unable to make or receive calls except in areas where I did not live. I thought the network service would improve but it didn't and I eventually let my service expire with all those unused minutes on them.

Then Tracfone emailed me, asking me to come back as a customer. When I did, they told me my Motorola 120-t was no longer compatible with my area and that they would send me a replacement cell phone at no cost to me. This turned out to be a reconditioned Motorola C139 cell phone. I had a very, very difficult time getting Tracfone to transfer the 460 unused air time units to this new phone, mostly because the Tracfone customer service reps did not speak or understand English very well. Well, the C139 got a better signal but the battery wouldn't recharge. So Tracfone sent me a replacement battery for the C139 and it also wouldn't recharge. When I complained to Tracfone about that, they sent me an email offering a Motorola V170 and 120 air time minutes for only $29.95. I haven't bitten on that hook because why would I want a third Motorola cell phone that will not work? So, I'm out the original $20 for my first Motorola 120-t cell phone and approximately $200 for nearly 500 units of prepaid air time I currently still have. When I contacted Motorola about their defective cell phones, they emailed me back and told me to deal directly with Tracfone. I'm out $220, I have no cell phone service for emergency contact between me and my elderly mother. No one seems to care.

I do not have a Tracfone but yet they keep taking payments on the 50 min. plan that I canceled before 10/07. The phone did not work; I returned it to Walmart. Now they owe me a return. I have called them 2 times and still cannot get them to stop taking payments.

I experienced poor Tracfone technical support/customer service, 2 defective phones, bad SIM chip, an incompetent supervisor, and the illegal termination of my phone number under California law due to replacement with a new phone number.

I've suffered a breakdown in emotional health due to the technical supports stupidity to resolve my issues (with the phone/phone service) that they helped create.

I purchased a Tracfone cell for $39.99 with double minutes plan for $50. Two months ago the phone quit working. I bought a new Tracfone and tried to get the double minute plan transferred to new phone with original phone number. Tracfone refuses to do this.

I am out the $39.99 for the original phone, paid $29.99 for second phone, and am out $50 after using the double minute plan for only two months.

I have had service with Tracfone for several years. I called as was told to do because I move from TN to FL. I spent at least 2 hours on the phone with people I could barely understand, and was told that I had to buy a new phone. I had bought enough service to last a year. I just wanted to change my number so I wouldn't be roaming. Well they told me now that something is wrong with the new phone that I just bought. This company is one of the most awful I have ever dealt with, and their customer reps. are horrible. Please don't give any business to these people.

We were recently sent from Tracfone a new (reconditioned) Motorola C139 phone because, we were told, this was a better phone, new technology, etc. The phone did not work from the start; every time a call was placed or a call was received, the phone would lose all service bars as soon as the phone was answered, and the call would disconnect. On 11/16/07, I spent 1 hour and 25 minutes with 3 different service reps at the TracFone 1-800 # explaining the problem. After getting dropped almost immediately the first time I was connected with an operator and being placed on hold eleven different times and repeating the same information over and over, I finally spoke to a supervisor who had a clue about how to resolve the problem and get a replacement phone! Even then, it took another 25 minutes to complete the order.

I have never dealt with such an incompetent staff of tech services operators. It seems like they would have some kind of decision tree that would allow them to trouble shoot, and record the information so it did not have to be repeated each time I was transferred. So now we'll wait a week and see if a new phone actually shows up.

I have used Tracfone for the past year with a Motorola V60i cell phone. I noticed that there was a service upgrade notice on their web site, and it said that technology was being updated in my area. I needed to send in my old phone for a replacement compatible with the newer technology. I had them ship me a new phone and I received a Motorola V170. It wasn't new but a refurbished model. It was necessary to transfer everything from the old phone to the new one, such as number/minutes, etc. Upon the first call with the V170 after activation, I noticed the handset speaker volume was extremely low, even when set at the highest volume. I called Tracfone customer service about the issue, expecting they would send out another phone since I was having unacceptable call issues with this one. The Tracfone rep, upon talking to her supervisor told me, they couldn't send me another phone. This is the way that model is.

I guess I was supposed to be happy that it worked at all, even though I needed to strain to hear a caller, even in quiet surroundings. I asked if I could cancel my Tracfone service. I was told they couldn't do that. I regretted signing on for another year and being sucked into the black hole of consumer complaints about Tracfone. Becoming agitated, I told them customer satisfaction must not mean much to them. When you have a problem, any problem, don't expect Tracfone to do much about it or having it resolved. I have an unacceptable phone and can't get out of a $90 service plan nor my money back.

We had been customers for several years, we tried to redeem a minutes card and it would not work, so we called and was told we would have to purchase a new phone due to new technology and was told we could keep our existing phone number, so we purchased a new phone through them, it came and we then tried to activate it online, it did not have our old phone number so I called the company, first time, they made us go through a series of punching codes and said that it would take up to 72 hours for the new number to be programmed in the phone, well after time period, it still did not have the new number, called second time, waited 1 hr and 15 minutes to get through to a service tech, punched more codes, told to wait another 72 hours.

Still did not work, tried calling again, could not get through, went on web and tried to activate it, did not work, called a fourth time, got a Service Rep after 1 hour on hold, could not resolve, told me that if i got a new phone number they could make it work after 72 hours. I refused the new phone number, they advertise that you can keep your number, which my husband wanted to keep due to all his business contacts knowing that number. She said that is all they could do, since they did everything on their end to port the number over and it was not working.

By this time, 3 weeks into it, I was getting very angry. I called again, 5th call and after 1 hour and ten minutes on hold got a Rep, and I asked to speak to her Supervisor,after being told there was nothing they could do, she got me a Supervisor, and I was wlaked through 1 hour and ten minutes of troubleshooting, and she could not get it to work, said she could program a new phone number and it may make the phone work, I told her we wished to keep the existing number, she said we would have to take a new number. I told her I would like to return the phone and she told me to do what ever. Needless to say, we are very upset with this company, still have a non working phone, the phone number is programmed in now, but it does not dial out or receive phone calls. i emailed the company and they said that the phone rings, it is working, I emailed back that it does not ring and does not work, have not heard back from them. I have reported them to the BBB, I am disgusted with the service.

I believe the best way to deal with Tracfone is to document your problem then forward this info to the Better Business Bureau in Florida, their home office.

I used the BBB to get action on a problem I was trying to get solved with Tracfone for over a month. The BBB got a Tracfone supervisor (who spoke excellent English) to call me in three days.

I was even given extra minutes of time for my troubles.

Tracfone has sent my second reconditioned phone and like the other two, after trying to activate it, it only says, "Searching, please wait" and after about ten minutes it says, "try later". All three non-working phones have been Motorola V170s.

I have talked to technical staff in the Philippines, Columbia and Argentina and they keep sending me more bad phones. The V170 has a colored display and makes a cute little jingling noise when turned off or on, however I can't make calls on it!

I received an e-mail from TracFone on 1/25/2007 stating I could now have international dialing at no extra cost. On March 6th I received a phone message on my land line stating the same thing.

March 11th I tried to make an international phone call using all numbers and steps given by TracFone. The system did not work. I phoned customer service twice. On my 2nd call I was told to try back in 4 hours as they didn't know what the problem was. So far this incident has not been reconciled. Is it a ruse or genuine?

My mother is elderly and I tried to add minutes online to her Tracfone. It didn't work so I called. The nightmare began there. They sent her a new phone, but it did not have the minutes I ordered. It took 8 days and over 3 hours of phone time to get the minutes on. Then they gave her an area code of 617. We live in 504. More lengthy calls where we tried to send the phone back and get our money refunded. They refused stating that after 5 days they don't refund. But the kicker was that it was only 4 days since the minutes were added. Then they put me on hold and left me there. After 20 minutes I called back and they were closed. We’re out $108.74.

I bought a one-year 250 minute Tracfone card and tried to activate it. What a nightmare. The instructions on the card didn’t work so I went on line, called up my phone and tried to follow the instructions, but they don't match what is on the screen. So I called Tracfone's 800 number.

We spent a half hour entering 20 digit numbers and kept getting invalid codes. They have decided that the phone (which is two months old and never used; I want it only for emergencies) is defective and they will send me a "new" (remanufactured) phone. That means I will have to waste more time trying to get it to work. If it ever does work I will use up my time and then junk it.

I bought a Tracfone and tried to activate it online. That didn't work, so I called the 800 number. I entered long codes and was told my phone would be activated within 24 hours. It wasn't. I called back and stayed on the phone for more than an hour. I was finally told that I had a defective phone and they would ship me another one. I told the man that I really didn't want another phone; I'd rather have a refund. Well, turns out I didn't read the fine print. I got a free phone that doesn't work and paid for minutes that are non-refundable. They are supposed to send me another phone.

I spent all day yesterday trying to contact someone to reactivate my phone that was deactivated for some reason. This is the second time this has happened. I purchased a one year of service for my Motorola phone for $ 94.99 on 12-16-05 and still had + 200 minutes left with a due date of 9-29-07.

This phone was purchased for emergency use. We are both senior citizens and deserve more than we are getting at the moment.

Tracfone - what a joke. I have had nothing but problems. Always in roaming mode, they deactivated it even though I purchased airtime and the unit shows minutes available and date of expiration is in the future. I have never been able to make a local call. It has been a nightmare. What a waste of money and time.

I spent $500 on phones and minutes.

My wife purchased a Tracfone (Nokia 2126). The next day I bought the accessory kit, based on the picture on the box showing our phone, but the numbers didn't match. I sent an e-mail to Tracfone and was assured someone would get back to me. I didn't want to tear open the box and then find the parts didn't fit.

I haven't heard from them for 6 days and now I can't contact them. I can't return the phone but you can believe I won't renew or recommend this system.

Lousy phone system and even worse e-mail.

Phone is less than a month old. it was a hassel to get service turned on. spent almost 1.5 hours on my phone to get what I needed. Now I can not get my voice mail.This is the lousiest company i have ever dealt with.

I had a Tracfone for over a year. They contacted me saying they were sending me a new phone due to the one I had needed upgrading. (It had stopped functioning)The new phone would neither make nor receive calls. After many phone calls to the 800 number and endless codes entered into the phone, they sent me yet another phone. Same results as the first replacement phone. No calls can be made nor calls received. Each call to tech support is the same...enter codes, wait 1-3 days and call back. Enter codes, wait 1-3 days and call back. Forget trying to recoup any money you spent on airtime. I would also suggest forget using Tracfone.

i purchased nokia cell phone about 3 months ago. lost it then found it, but broken. paid over 100 dollars for minutes and time rep said i lost the money have to purchase another one. said the phone needs to be on in order to make the transfer to another phone.i had the simms card # and information that he needed (they know anyways).

I bought a new phone from them after having one with them for 4 years. The phone they sent would not work. But they had already activated it for 90 minutes of the 190 minutes I had on my old phone. sain they would give me the rest of the minutes when I returned the old phone. I did and they received it, they gave me a case # 10031939 and said to mention it and they would give me back my time. Well I mentioned it and they never heard of me or my case # so could not give me my time back. These people hire uneducated foreigners and dummy supervisors. Just a warning to others, find another phone.

My 15 year old son purchased a Tracfone on my suggestion because I thought it would be a good way for him to learn how quickly cell phone minutes can be used up. The first two phones we got had to be returned to Wal-mart due to them being "defective" according to the people at Tracfone. The third phone was defective as well and we were asked to return it to Tracfone. We did.

We waited 6 weeks to get another phone. The phone they sent was a cheaper model and only worked for about 3 days. That was in Oct. 2005. We have yet to receive another phone. It is now February, 2006. We have called Tracfone approximately 30 times and every time we are told that the phone will be sent out in 3-5 days. Except for twice when we were told it would be sent out the next day. And, today we were first told that it had been sent out yesterday. When we called back to get a tracking number we were told that it would be sent in 3-5 business days.

It seems to me that they can't figure out which story works best. I would NOT recommend Tracfone to my worst enemy. Buyer Beware!

Tracfone will not give me credit for the units I had after they said they would give me credit for them. I was having problems with my original Nokis Tracfone,first having them put in a new battery--which did not fix the problem...then I wound up not having phone service for more than a month. Eventually I purchased a motorola phone, but Tracfone will not give me credit for the units which were remaining on my original phone.

I paid more money for the Morotola phone and the people from Radio Shack said that someone would contact me regarding the units that needed to be transferred to his new phone. I have not received satisfaction from Tracfone on giving me credit for my remaining minutes. I am making every effort to report this to all the websites to let others know about this problem.