TracFone

Two promo codes were current and they wouldn't honor them. I called the India support center after they sent a text message to me. They said I could use it next time because I already added new minutes. **, by then, it will be invalid.

I bought a new TracFone. I wanted to transfer the airtime and minutes from my old phone to the new one. I had 5278.0 units on my old phone. I was told that I could only transfer 2700.0 units to my new phone. I am losing half of the units that I paid for by upgrading to a newer TracFone. I have a major problem with this. I was told that I would have to wait from one (1) hour to two (2) days for my new TracFone to activate. My old one is already inoperable. What happened to the customer-friendly and responsive service I have received from TracFone for the past ten to twelve years? Thank you.

I purchased a TracFone (LG) and transferred my old phone number to the new phone online. This phone did not work at all in my home area. I contacted TracFone and they had me on the phone for one hour and said that they would send me a replacement phone. After I confirmed that I could still use the old phone and could transfer my old phone number when I received the replacement phone, they instead deactivated my old phone before I received the replacement phone. When I got the new phone in the mail, I was unable to transfer my old phone number online because no active phones were listed. After calling TracFone and being on the phone for close to two hours, they said that because they deactivated the old phone before transferring the information, I would have to do it on the phone with them.

Two hours later, the operator assured me that the transfer would take place within six hours. If not, to call back. I then had to call back again and was told that they were unable to do this unless they put another order in, which would not take effect for another week. They refused to admit that they deactivated my old phone too soon and that the error was their fault. They said that it was because of the new technology. I asked them if my husband purchased a new phone, could he transfer his existing phone number to the new phone? They said of course but they still would not admit that this inconvenience was their fault. When I refused to give them my social security number, they said that they would be unable to transfer the old number to my new phone (of course, the operator I spoke with yesterday didn't want my social security number to transfer my old phone number). I am completely angry and drained after spending over three hours on the phone and having to contact everyone with my new cell number.

I've wasted minutes in trying to add 60 minutes airtime. They are unprofessional. Adding airtime is unresolved. It started with 259 minutes and now it's down to 200 minutes. This is a way to sell something and lose minutes when adding airtime.

Nothing works with TracFone. I bought a prepaid phone and cannot buy airtime. The TracFone website does not work. When I log into my account, I constantly get redirected to their homepage again and again. I called them on the phone and they could not get my billing address correct. After 38 minutes going back and forth on the phone, I finally hung up. This company is a nightmare to deal with.

I bought a phone card, and the PIN was scratched off. When I contacted TracFone, they wanted me to fax a bunch of information; and I don't have a fax. Now, I will lose my minutes, because I am not paying $20.00 for another phone card. Why do they put all those numbers on the cards and can't track them? This is insane, and I feel that they should have been able to add my minutes, and that was it. But no, they want me to go through a bunch of crap. It is very frustrating. I have used TracFone ever since the cell phones came out. So by April 24, my minutes will be up. And I got so angry, because I could not understand the lady. She had an accent, and I have trouble hearing on the phone.

One phone was mine, and the other was my husband's. Both phones had the minutes and time added immediately. Today, my husband's phone has a message that the handset has been permanently blocked. I have no interest in paying again for the time that was charged to my bank account. I can find no phone number to call to discuss this matter, and it always is a very unpleasant "happening" when doing business with TracFone on the phone. Please either add the time on my husband's phone or contact me via email. Thank you so much for your assistance. I really do appreciate your promptness.

I have the LG 800g phone from Net10. I read in the Kmart ad that the same phone I have, which is from TracFone, is giving triple minutes. I think that it is unfair that the same company cannot offer the same triple minutes. I was told that if I want the TracFone triple minutes, I would have to return my Net10 phone and get a TracFone. I am somewhat disabled and the nearest Kmart is 30 minutes away. I don't drive and I do not have someone who can do this since it is my phone. I hope you can help me as the triple minutes would help me out since this phone is all I have to keep in touch with friends and family.

I tried to reactivate, but the attempt failed. It said my serial number is associated to another account. It always worked before. After trying different ways to get to reactivation and going around in circles, I gave up. If I could speak to a human, this could be straightened, even if I had to open a new account. The system would not let me open a new account. Please respond with a way to get me my phone service again, or I will seek an alternative... sooner than later. Thank you!

Unable to call Canada: I have called and asked the TracFone Company to do the necessary thing to rectify the calls. They still do not work!

I paid $49 for "Triple Minutes For Life." The service failed to initiate. Finally, it worked several hours later. The customer service claimed there's delay due to "pool". The following time I tried to use my TracFone, I received recording that it's "disconnected". Customer service claimed that (1) no such offer existed and (2) they had no record of any minutes purchased.

I had poor reception. You have sent me a new sim card, but now it tells me I have an unregistered sim card. I can't talk to anyone and on the internet, it says it will be 4-24 hours before use. What is going on? Just have a space for activating this card and be done. On the phone it says 10 minutes and then it just leaves you hanging! Why should I be using all of these minutes up? This morning, I pushed on the buy games to see what was happening or what it is and it took 50 minutes away. I quickly jumped off, but now I am out 50 minutes. Why? Please reactivate this phone or you can have it back. I would appreciate minutes be put back on my phone. Thank you.

90 days air time for 900 minutes is useless. Customer service persons are hard to understand and it seems impossible to talk to anyone in the US.

I keep getting unwanted text messages from "Flirt" and "Glam." I'll get 8-10 a day, including while I'm talking, dialing, or other things. When I turn it on, it will load up with as many as 10 in a row. I do not want this! My wife has the same model phone and hasn't got any. I want this to stop! How can I change the phone number? If this keeps up, I'm going to smash this phone and never deal with TracFone again! Please help! I talked to one of your customer service reps, they said to put it on the "do not call" list. I have several times, and they are still coming.

I attempted to purchase airtime from TracFone, but was told by their customer service representative that "the transaction did not go through, try again later". I tried again and this time, was successful. When my bank statement arrived, I noticed I was charged for the original attempt, but airtime was not credited total charges of $209.38. Having made numerous calls and spent countless hours, either on hold or speaking with their reps to request a refund or credit for the original charge, they have done nothing. I provided documentation from my bank to support my complaint and rather than assist me, they terminated service to my phone completely. This issue has been ongoing since Oct 2011 and as of today, March 23, 2012, there has been no resolution and as a result, I have hired an attorney.

I have been trying to buy 30 minutes of air time from TracFone which cost $9.99, for the past two weeks, both online and by phone. After answering all their questions i.e. phone number, home address, billing address and Visa card for payment, all I can get is order failed. I have contacted my Visa credit card company, (CIBC U.S. Dollar account). They told me the funds requested $11.18 were approved for payment four different times or as the order was submitted for payment, so the problem is in the TracFone system but the TracFone employees cannot seem to rectify this situation. While half of their staff were understandable, the other half were hard to comprehend. After many hours of trying to rectify this problem, I have finally given up. This is my last attempt, if not resolved, then goodbye TracFone.

I tried to activate our phones on the TracFone website. There was no response so I called the 800 phone number. A technician helped me get my phone activated, I had to install several lengthy number codes and the activation came during that phone call. I activated my wife's phone the same way. I waited a couple of days with no response and then called the 800 number again. I could hardly understand the next technician and after telling the same story, she transferred me to another technician that tried to call Element Mobile. He said they would not answer. That was on a Sunday. We called Element and they said they got the request at 10:30 am Monday.

Why the phone is still not activated? I don't get why one tech can activate in the same phone call but the next could not. We both have the same provider. I am not happy with the time and hassle it takes to activate a phone. I am not happy with my phones display outdoors. I can't see the display and when I start to use it, I unlock the keys and start to use the phone. I have to re-click the keys to get the action I want. I think the keys are too small.

I have had a TracFone for a few years. The phone was falling apart so I wanted to buy a new one. I called customer service and explained that I travel frequently and gave specific locations of where I often travel. I asked if a new phone would work in these areas. I was told that it would and purchased a phone at that time.

When I got the phone, it would not work. I spent over 20 hours on hold and/or talking with customer service. In the first week, the buttons on the phone stopped working. I called again. They sent a replacement phone which did not work. I called again and filed a complaint with the Better Business Bureau. Then they sent a new SIM card. I activated the phone and the voice mail would not work. I specifically asked about this when purchasing. When I called customer service, they told me it will only work in one zip code/area.

Now they are saying that I should be satisfied that the phone will work (although it still does not pick up a signal even within 20 miles from the zip code in which it was set up) and that I will not have voice mail. They told me I should travel to a different area for voice mail. I have not been able to use the phone for over a month. On one occasion, I was told the phone shipment would be 'expedited'. I checked the tracking number I was given and learned that it actually left their warehouse 4 days after I was told it would be 'expedited'. I was told it would arrive in 3-5 days; obviously it did not.

At the time, I asked if they could not ship it another way as I had already been without the phone for weeks. They told me they could not--this was in their contract with UPS. After I filed the BBB complaint, a representative contacted me and sent a new SIM card overnight via FedEx. I was assured this SIM card would work throughout the state. It stopped working within a few miles outside of the originating zip code. I spent over 5 hours on the phone and messaging back and forth with customer service yesterday.

I spent another hour this morning. The result was that I was told I should be satisfied to have service in some areas and that I would not have voice mail. I have now spent at least 40 hours dealing with this. I work as a consultant so I have missed calls from potential clients. I have had to borrow phones from other people because the new phone I purchased would not work. I have missed calls about job interviews and I am without a phone.

My wife got me a TracFone at Christmas. I was still in contract with AT&T. I went to activate this on 3-10-12 and was told my promo package had expired. We paid $96.25 for a phone with 1200 minutes (triple minutes for life) and one year service. All I got was 60 days of service and 10 minutes. I was told I could buy more air time but could not get triple minutes. If you could help, I would appreciate it.

If I am out of my area code and wish to place a call. The phone throws up a -34 check call restrictions message, and the phone refuses to place a call. I called the tech service number, and what a joke. When I finally get the minutes burnt off this thing, that is the end of me and TracFone. I wouldn't have one up my hind end if I had room for a sawmill.

We have spent 5 or more hours on the phone trying to get minutes added. We finally got to talk to a male we could understand and added minutes and took our $108.75. But now the phone will not call out. We spent another hour on the phone with a female we can't understand. We asked for a supervisor and only got more excuses and still have a phone that doesn't work. I am thoroughly dissatisfied next to angry and I would like to know how to get positive results without a lawyer.

I wanted my old cell number from Straight Talk to TracFone. I never could talk to a human because my old phone is broken in pieces and is the only phone I have. I got a ticket number, even printed it off. Now, it says my email address is invalid. What a joke! I can't call customer service because it says I don't have any minutes. I tried to add minutes but I don't have a phone number and it does not know the serial number. On the second day, I am without a phone. I am going back to Straight Talk.

TracFone is cheap. Yes, compared to other carriers, they do offer good prices. But the only thing their customer service is good at is adding minutes to your phone. I lost my phone so I called them up and they deactivated it then I went out and bought the new LG 800 their flagship phone. For me, that's cool because I really don't need a phone anyhow. So anyhow, after spending 5 or 6 hours on the phone with, you guessed it, someone in the Philippines. They are friendly though, too friendly if you ask me, just a way to make an angry customer feel even more angry. So it turns out that that phone doesn't work over our tower? I am not sure why but they said they would send a replacement phone. Okay, the phone arrives. LG500, wrong phone, LOL.

So now, they send me a new sim card after 2 or 3 more hours. It turns out the wrong sim card, can you believe it? Okay, today arrived another sim card and I am on the phone again. Hopefully, it will work. Anyhow, if it works fine, good, but if not, this is the last time I tried. Time to change carriers. There are other cheap providers: Metro, Cricket, Virgin Mobile, Boost and this phone goes in the trash. Well, believe it or not, they got it working so some good news in this. But still it seems strange that they would send out phones that don't work and wrong sim cards. To me, it's an indication that they are technically not as savvy as they should be, which is indicated that during this whole process, I received four different case numbers.

I bought an LG 420 phone from TracFone to replace an existing phone with TracFone. With the help of the TracFone's service representative, I tried to transfer the minutes from old TracFone to the LG phone. During the transferring process, my existing 222 minutes were not transferred. I talked to the TracFone service rep, I was told the minutes were not in the TracFone system and therefore nobody can help me. I still have the picture of the previous phone with 222 minutes shown up on the screen. But they decline to take a look and decline to investigate. TracFone robbed my minutes.

I signed up with TracFone as I only use a few minutes per month, they assured me I would be able to keep my old phone number. Well that was the first issue which required about 4 to 5 hours on the phone with customer service. They don't seem to speak English and perhaps they do that intentionally. Anyway, they said the SIM card that came in with my phone was not corresponding with their system.

They sent a new one via FedEx overnight which I installed immediately. I called them back to continue this nightmare. I started all over with another partially English-speaking person and spent a couple more hours on the phone trying to get my phone number back. I told them I would hang up now as I was sick and tired of inputting codes hour after hour to no avail. I called back the next morning and started over again.

Finally, they did retrieve my original phone number and we now started over, working on setting up the voice mail. I am about 2 to 3 hours of phone time with them going over and over the voice mail only to find out this LG800G phone does not work. They are sending me a replacement which they indicated has to be the same piece of crap phone I already have and I am sure will not work any better.

I could go on for hours and hours about the inadequate customer service they have and frankly I am in hopes they are shut down. They should not be allowed to be in business and if anyone else considers using them, run like hell.

I had a basic LG TracFone for years. For getting the triple airtime, I ordered an upgraded Samsung T404G phone online from TracFone, to keep the same phone number. So, the problem is coming: 1. the new phone didn't get active for over 24 hours, until I called the service to input so many codes in; 2. the activated phone didn't work; 3. by calling the service again, said the SIM card in the new phone is not from TracFone, and the SIM card have to replaced by the card they sent me. 4. the old TracFone could not be reactivated. So, I have no phone for days, and the new SIM card is still on the way, and it has already been 3 days. I tried to give out the current phone number to make my new phone work, but the answer is no. The service suggested me to buy a $9.99 new TracFone phone from the store, to use temperately with a new number until the SIM card arrived. What I really don't know is, the new shipped SIM card could work or not? By the way, the customer service call needs more than 10 minutes to wait.

I had my phone number and minutes transferred from my old Samsung to a new LG. The transfer went smoothly and after two days of use, the phone read SIMS unregistered. After 72 minutes of entering codes and testing with Tracfone, my phone does not work at all. I have a blank screen now. Tracefone now wants to change my number. I would like the phone back to the service I had yesterday until about 12:00 pm. Any assistance you can suggest will be greatly appreciated.

I bought a TracFone, and called to activate it, and transfer my number from a different carrier. The tech I talked to, said it would take a maximum of 24 hours. I called again after 24 hours, and was told they needed 2 more hours. I called again, and was told they needed 3 more hours. I called again, and was told that they still needed an additional 48 hours to transfer the number. I told them in no uncertain terms to cancel the activation, release my number, and forget I ever tried to do business with them.

I gave up, and bought a different phone to activate, with a different carrier. they tried to port in my old cell number, and found that TracFone has it locked up, which means that I've lost my cell phone number, which I have had for about 20 years. Tracfone called again, and I told them I had already activated with another company. I also requested that they release my old number. They claim they don't have it locked, but both my old and new carriers state that it is indeed TracFone, who hasn't cancelled the transaction and released the number, and that's in spite of the fact that I have three separate emails stating that they did.

Now, it's four days later. I've expressed my displeasure to them, in language that would make a drunk sailor blush, but they still keep calling, trying to get me to activate their phone. I'm guessing that the only way I'm going to stop them, is to block their number.

I am disgusted beyond belief. I've been a TracFone customer for probably 10 years, but they have apparently put customer service to sleep. In mid-December, before my Straightalk (TracFone unlimited) ran out for the month, I "started" calling TracFone to get off the unlimited, and go back to a regular TracFone. I should have just gone to another company, but who knew. They had a phone listed online, that I thought would be good for me (they constantly change). I spent all day on the phone with TracFone customer service for two days (my stupidity), before they found out that they didn't have the phone they were advertising in stock. So, they sent me an alternative phone, which is terrible.

It makes calls on it's own, even when it's locked, and in a separate room from people. It forgets to ring on incoming calls. It dials the wrong number. I've written and called them several times since mid-January, and have had promises of a new phone being sent, then told it was too late to get a refund, then promised a refund, then promised the phone in two to 5 days, then promised the phone in one to 2 days, and nothing! I spent a hundred dollars on minutes for the phone, a bunch of which I've wasted on calling them. Yesterday, I talked to them again, with a promise of an email, telling me tracking info on the new phone. There was no email, but what else is new.

I'm so upset, I just want to stomp the phone to pieces, but I do have that $150 invested in it, plus all the hours of my life wasted (and I am a senior citizen). I'm not sure if you can do anything about this, but thanks for being there to listen to me complain.

They have two buttons, Angry and Dissatisfied. I couldn't select both, which is a bummer. I bought a new TracFone four days ago, LG501C, not the most expensive but still a pretty good looking phone, a gift for being the top of my class. So I went to activate it online, but a brief millisecond power outage came and turned my computer off (you know what I mean).

I couldn't get back onto my account to finish my phone activation, so I thought: "No problem, I'll just call and activate it over my old TracFone." It took four days of contently imputing codes into my phone (I'm now wearing a brace to support my wrist) and the blasted thing still was having problems. Apparently, the phone is activated but the number I have service for the phone, i.e. the one they have on record, and the number they actually gave me did not match.

I don't say this often, and I'm sorry for doing so, but **! I couldn't make calls nor receive any. Of the four days I was on the phone, 32 hours approximately, according to the number of minutes I've lost on my old TracFone, years of accumulated minutes gone! And most of the time I was on hold, the rest I couldn't understand what the heck they were saying! They apparently reactivated it twice in this period, of which I waited calmly. When they said to make test calls, I thought, "Finally, this is finished."

I called my landline, got the operator, "If you want to make a collect call to a mobile phone or a landline, press one," etc. My test call to my new phone said, "This phone is not in service." The people at consumer service, of which I probably talked to a couple grunts and half a dozen managers and supervisors, said they couldn't figure out why this is happening. A tech guy said it may be a glitch in the system, a rare error, etc. Good thing is, eventually they started calling me by my name since I was on the phone for so long, bad new is that I wanted to punch a ** hole in my wall. Not to mention they gave me a ticket to call them back in another 24 hours, of which I did, but it apparently closed 12 hours after I got it.

Yeah, thanks. They said we'll call you back and asked for what time is best, I said Thursday, anytime afternoon. They called me Wednesday during a ** exam! People who have gone to college know what that means. Now, here is the funny bit. On the main screen, in my apartment, after its first activation, it said home. Wednesday it turned to roaming, meaning I lost three minutes for every second of a test call.

I never had one problem with my older TracFone. I didn't plan to transfer my number and minutes because my father wanted to use it since he travels the world programming most of the machines you see in big-time factories. Here is another thing, my old phone doesn't have the roaming thing, it was designed to travel the world, and has. It's a reliable phone, really ugly. To face all these frustrations and I'd like to say criminal wait periods, I think I'm going to deter any of my friends who asks me if they should switch to TracFone.

I eventually solved the problem myself by buying a whole new phone, demanded compensation for my time wasted for their incompetence. They did more harm to me than helping me, and there isn't a rating low enough for me to describe. This may be the most unprofessional thing I have ever written, but so is TracFone's customer service. They better step up their game, or else they will likely go out of business for unsatisfied customers.