Tracfone Customer Service

I purchased the phone from the TracFone website. The webpage errored out, so I ended up purchasing the phone from Amazon. In the end, both phones showed up. When trying to return the phone to TracFone, it took 5 phone calls to complete this. The first time, the phone line was bad and they can't hear me. They gave me an address to return the phone without a Return Authorization number as indicated on the invoice to obtain before returning the phone. The third time, they need to have the serial number of the phone, which is still in its wrapping, in order to create a return and send me an airbill to return the phone.

The fourth time, they kept having system error and kept trying for 30 minutes and got nowhere. Then the 5th time, the customer service person was rude and unhelpful, and she expected me to understand her speaking so fast with her accent. She said the policy has changed since I called the last time (day before) and that she couldn't send me an airbill. I asked what address to return it to. She said it's on the invoice. Just send it to the address on the invoice, even though I've told her numerous times that I don't have the box and don't know if there is an invoice. Finally, when she gave me the address, she couldn't be bothered to spell anything out to me.

If I had known this, I would have never ordered the phone from TracFone to begin with and just stick with Amazon where I know I could return products without much issue. Oh, and the rude customer service agent's name is Kyola. Stay away from her.

PINs are too faint - I need to speak to an American. I cannot understand the Mexicans who answer the TracFone. Is this company in the US or not? If so, where are the English-speaking Americans that we need to speak to in order to understand what they are saying? Yes, I am angry. Americans are out of work but where it counts, we have to speak to foreigners. I will contact the Better Business Bureau and also the federal government concerning your system.

I called customer service to change my phone number to new one for TracFone. Call stated it would be a 15-minute delay. One hour and forty minutes later, I hung up. I then decided to try doing it myself online. What a colossal mess. No longer is it a question of changing number on phones, but whether to return phone and cancel use of phone with TracFone. Your customer service stinks. You have converted a customer who extolled virtues of TracFone to one who questions the company's commitment to customer service. You have created one angry customer.

I attempted to add airtime with two different credit cards, "failed" was the only message. I attempted to call customer support, but the rep's accent was so thick he could communicate "thank you for calling and bye!".

I just got my TracFone from QVC and attempted to activate it. I got as far as the recording telling me the phone was activated, but it did not tell me the number that went with the phone! I hit zero to talk to a operator, and the recording just continued. I called QVC to get another number. They gave me two more numbers, but they both were recordings which did not offer how to get the phone number assigned to the phone. And they too did not have the option of a live operator. I pressed the zero several times on both numbers, and the recording just continued with no live operator. I thought the FCC required a live operator be available or the option of leaving a message. Neither of those options were given. Now I have a phone with no number.

I purchased a new TracFone with more features for my husband. I just got off the phone with a supervisor named Madeline. I asked to speak to her because the numerous phone calls and hours wasted this morning speaking with other representatives were not helpful. We were simply trying to activate the new TracFone, which was not able to make or receive calls. However, after speaking to a supervisor, this is the best "solution" they were able to provide.

4. The refund process will take 30 plus days.

This is the "best" solution they provided. Although we have used TracFones for years, we will not be using ever again. I am informing the public of your poor company's service and products. Thanks.

I attempted to purchase a Samsung T130 FROM Tracfone with free 60 minutes airtime and double airtime for life on January 7, 2012 on their website with a debit card. I was charged double for the order phone the next day. I received the phone. I called to activate it. They had no record of my tracking order. On January 13 online website activated the phone with a different serial number for twenty minutes instead of 120 minutes I paid for and the phone still does not hold in its memory an assigned phone number! I bought airtime and didn't get it. I want a phone number and I don't have one. But I am out the agreed payment.

I needed to find out when my due date would be. After buying some new minutes from somebody in Colombia we were cut off. And I finally called Vanessa in the Philippines. She was very helpful. She helped me navigate my Motorola cell phone and was exceptionally useful in checking my account and making sure all my concerns were taken care of. I finally understood how to operate my phone! Give her a raise!

I received a new Tracfone for Christmas 2011. My old phone battery would not hold a charge. I called support first time to set it up, transfer minutes from old phone, add new minutes and dbl. minutes to new phone. I gave first rep all the info and he said give it about 7 days to set up. I gave it 2 weeks, nothing. I called back the second time and a girl went through a lot of codes. I got a code 5 and she said she could not do. There were errors on her screen, so I was transferred to another rep who added my service days.

I still didn't see any minutes, so I told him and I finally saw the minutes. The next day, I tried to make a call and all calls were restricted. I am a disabled elderly lady and I have to have a cell for emergencies. The new phone did not come with any instructions on how to set up the calendar, set up the current time, or how to troubleshoot. I hate having to call for every little detail. I am now sick of dealing with the Tracfone service. Sometimes I can't understand the rep who speaks in heavy Hispanic language.

Nightmarish! My experience with Tracfone customer service and refunds at all levels has been a nightmare. About November 7, 2011 I called to get minutes, which at the end of the call did not show up on my phone as usual. I told the agent and he said "no worries give it an hour. I gave it 10 hours and there were no minutes. I called the next day and they had no record of the prior transaction. I repeated the transaction. This time I got my minutes directly. Unfortunately I was double charged for the minutes. I called several times to get a refund on the second charge and this is where the circus of instructions and calls and hoops to jump through started. All together I have spent about 6 hours on the phone.

The agents are uninformed, misinformed, slow, and hard to communicate with. I even spent 55 minutes in a conference call between my VISA card agent and a Tracfone agent to try and clarify why a refund was due. It's as if they don't speak English. Finally VISA issued me a temporary credit and filed a dispute and then Tracfone deactivated my phone. Today I had to send a fax to Tracfone to show them the double fee. After 6 hours of back and forth phone calls, I still don't have a refund and my phone has been deactivated. Really, really ridiculous! A lot of valuable time wasted and money wasted so far for me. So far the phone is still deactivated. No skin off of Tracfones back. Apparently, there are no consequences for them.

I ordered my daughter a new phone on the tracfone site. I received the package yesterday and they sent me two phones by mistake. I planned on returning it the next day. The next day, I did my normal things and I check the bank account like I do everyday. They charged me for the second phone that they sent me by mistake. I called customer service, I was cut off the first time. After getting someone on the line, I was transferred three times before I got the returns department. I asked for my return right away because it was their fault and they told me not only will they not return my money until they get the phone back, they want me to pay for the shipping! They screw up and I have to pay for the shipping! I'm really seriously thinking about going to another prepaid service. Not only was the guy really hard to understand (must be from India), he acted like I should just deal with it. This is the last phone I buy from their company!

I ordered two new Tracfones. One I have activated, and the other I decided, I would like to return. According to their literature, it is no problem to return an item within 30 days for a refund. When I called the company, they told me that since the two phones were on one invoice, and ordered at the same time, and they cannot give me a refund on only one phone. I spoke to two different departments who told me the same thing. I am very frustrated. How can this be legal?

I wouldn't even give them a star! I bought two new phones from the TracFone store. I changed my mind, and I immediately sent them back. Today is October 14, 2011, and they received them on August 24, 2011. After about twenty phone calls and hours and hours on hold looking for my refund of $63.79, TracFone gives me a new case number, and I was told repeatedly that it will take 30 days, then 30 business days, then two billing cycles to get my refund. I still haven't received it. What a horrible company. Do not buy anything from them!

I have a Tracfone for traveling emergencies only. We do not have A regular, cellular service here I tried to add minutes online, with a purchased (and paid for!) card. After entering the first line of code numbers, the website would not let me go on with a credit card number. When I tried again, the message was that the pin number had already been used. I just lost $20.00!

What a pitiful customer service. People were nice enough but couldn't get them to answer one question--when would I get the new SIM card so my new phone would work with my old cell phone number? I called them three times and spent 45 minutes each, but I still could not get an answer. I have been without a phone for seven days now. I am done. I will return the new TracFone and never buy another one again.

Hey folks, call (800) 876-5753. This is the TracFone Customer Service Headquarters. They're 10x more enabled to help you. I finally got a refund after 2 month. Thanks to calling this number. I located it in another blog. Also, another positive note is, they speak English. Can you believe this? They speak English!

I have a TracFone for many years and now, I have changed my charge card and want to purchase more minutes online. There is no way for me to change my card information and the phone number I have is entirely automated, with no one to talk to. I cannot purchase minutes online with the discount they have mailed me. I can purchase over their automated phone, but there is no option for a coupon code. Where do I go from here?

I missed a service expiration date by ten days due to family commitments. I did not realize this would be detrimental to my mobile service. I had almost 300 minutes of call time left on my phone and to my disbelief, when I contacted TracFone to renew my service, I was informed that my phone number had been issued to another customer. I have had this number for over 3 years. No effort was made to notify me that this would happen. After several hours of being passed around on the customer service center, no effort was made to help me retrieve my number. I will never purchase another TracFone and tell everyone I know to do the same.

We have owned our TracFone for 7 months and we are getting messages that are for Sarah **. Why are we getting her messages and is she getting them? Is she using my minutes to return the calls? We have complained to Radio Shack, the place where it was purchased and they are no help in getting this solved. We hope she is not getting our messages. We feel we are paying for a private line and not getting it. We hope you can resolve this problem.

When my cell was reactivated a few months back, they gave me a new exchange which is actually closer to our physical address. But now I get roaming instead of normal reception even though the first exchange was farther away from here. I asked to get my old number back that is still available, but they won't do it. I called to deactivate my cell with them and it is still in activation. I refuse to use their service when their support don't help me with my situation and I see that others have problems also.

First, I encountered problem in getting free shipment when I placed the online order. The shipment screen prompted me to choose among 3 kinds of payment method. Then the billing screen would not allow me to input a different person's name and address. That's when I called the Net10 at **** customer service department. The first person kept on saying that she could not hear me. I called the second time then another representative said she could not figure out the free shipping issue or how could I input a different name on the billing online page. I also emailed the issue to the customer feedback at ****, customer escalations at ****, and corporate email communications at ****. All my emails bounced back!

I then called the escalation department at **** twice. The first person said that she could not hear me. Please note that I used a landline to call all the representatives! In the second attempt, the representative basically asked me to give her all the information so she could input them for me. She gave me an order number but I could not trace that order online when I was still on the phone with her. I expressed that I felt extremely uncomfortable about having her made a transaction to my credit card but I would not have a confirmation about the total charges and the item I purchased. I would not get off the phone until I got the confirmation or could trace that order online. All of a sudden, she kept saying she could not hear me. Then she hung up on me.

Then I finally was able to speak to Marie with staff no. ****, of corporate office, Net10 wireless through the customer escalations number ****.I asked to speak to the supervisor. She said all supervisors were in meeting right then! She would be the only one who could assist me! After almost another 50 minutes, she confirmed that no such order no. **** was found but the credit card was charged. She can't confirm the amount or what kind of the order was made. She had no record of who the previous representative was and how she came up with the order. I told her I wanted to cancel the order but she just kept on asking me to hold.

Finally, she generated the case no. **** about this purchase and said someone might email me. I declined to give her my contact number because I stated that I would not want to waste another 3-4 hours on the phone! I really cannot believe the company put the email contact but all the emails were invalid! I cannot believe that the last representative said, "I need to compromise" to work with her when I had lost close to 4 hours on the phone with her company! I basically spent almost 4 hours to try to purchase a re-conditioned phone and a 750 minutes phone card that should only worth $21.90. Now I have no ideas what has been ordered and how much I would be charged! And I was being hung up and be put on waiting when I wanted to sort out the issue! Also, some of the representatives have very strong foreign accent that I could not hear them at all!

Tried to change from old Tracfone to new model, lost all air and service time and still no active phone. Old phone, time gone, new phone won't activate according to tech support. 12 days trying to change old # to new phone, all is lost 260 minutes and 90+ service days.

I have used Tracfone for two years and I truly do like the use of it, but I would like to say that the way the functions are designed on the lg240g are not user friendly. The design is such a way that it takes too much time to find or use the features in the way I need the convenience.

What good is the my folder if I cannot place certain features in it in order to utilize the features such as being able to place the calendar, calculator, note pad tasks, etc? The same applies for the ability to create a folder and not being able to place the features in it! On the lg420g, the upper right button is located below the message on the lower right corner of the screen and then on the circle type dial gadget the top is also for message. iI would seem this is overkill and that spot could be assigned a more useful feature. What good is the shortcut feature when there is no shortcut to it?

From main screen, press the menu button, two clicks right and two down, open the settings one click down to set short cuts, open short cuts, make changes to or add the features needed in the empty spaces. Okay, the short uts are set but you still have to go through way too many steps to use these. My first phone was the cheap $10 one. It seemed easier and had more features than this lg420g. The designer or designers of Tracfone have not really thought things through. Even the Tracfone web site has no help for these issues. tTere is no place to go except for a place that a person has to pay for help. I'm done whining now!

Bought a Tracfone with 800 minutes. It took 4 calls to their customer service (joke) and 5 transfers to get my minutes transferd to my phone with no phone # that took 48hrs. On the phone today for 2 Hrs. 5 transfers and they tell me I have to wait 24 hrs to get my phone#. Will see. The Latin people should not be in customer service because they are too hard to understand and I like the Latinos. After I use my minutes up, I'm going to throw my Tracfone as far as can and have a drink and go back to T-Mobile.

Like several other complaints I have read about on your site, I have never come across a company as incompetent as TracFone. Basically, I bought more minutes and time with a card and the phone was fine for about a week. When I called to find out what the problem was, I was finally advised that there was some problem in their system, but if I could just "hold on a minute", they could resolve it. After three hours or so and after making three separate calls, I am still holding on.

I am giving up on TracFone. It is obvious that the "customer service" has no idea on how to give any service and I will be switching to another phone. The fault has to lie with management. I would advise anyone to steer clear of this company.

I had the most horrible experience with Tracfone. I purchased the phone, 200 minutes. The phone would not work, the sim card was bad. I was on the phone for five hours in total trying to resolve this problem with ** who cannot speak/understand English. They read from a script. It was a total nightmare. Needless to say, I just changed my service and went with a local provider. I am out $60 for the phone and minutes. I guess I should feel lucky that was all I lost considering some of the things I have read on the internet about people losing several hundred dollars from them.

I can say that it's pretty much of what everyone has said. Their service is the worst possible. I could not get anyone on the phone. After going to every web page to find the right number and calling it, that did not lead anywhere. I was put on hold over and over for one hour and 30 mins. I still can't make calls and getting code 34.The phone service is just that horrible.

Tracfone ringtone website is down and has been for over a month. I have contacted two different people at about a week or so apart. I was told that the website was being updated. I still cannot get onto the website to buy ringtones. The only way to buy ringtones is thru the phone's access which by the way costs per minute to use and cannot sample ringtones.

I have been a Tracfone customer since 1999. I have a Nokia that I have had for some time, which still works great due to the great care I gave it. I called Tracfone in May when the battery started to die and they offered me no assistance, nor did they inform me of any changes to their network. I purchased a new battery online myself and the phone worked great again. Around the first week of August 2010, I started getting calls on my Tracfone from customer service at my expense, instead of sending me a text message or an e-mail. They told me that my phone would not work after August 15, 2010 and they were sending me a refurbished replacement phone.

I refused the offer, but they sent it anyway and then cut off my service on August 11th, even though I had service paid until September 2, 2010 and I still had 70 minutes remaining. I had planned on using the minutes and transferring the number to another company, but they cut off my service without notice. I called the company and after waiting 45 minutes I finally got a live person, who was rude and kept breathing very heavy into the phone every time I tried to speak. The very loud heavy breathing was very creepy and unsettling to say the least. I then asked for a supervisor, who made excuses such as, "it was probably the headset". I believe it was not the headset as the breathing occurred only when I spoke and was deliberate, as it could be heard by both parties.

After another 30 minutes I was told that Tracfone does not give out new phones, only refurbished ones and there was nothing they were willing to do. I filed a complaint with the BBB and the company called me and agreed to give me the phone I asked for, offered me a time card to replace the time and minutes that were taken from me, they also agreed to give me a FedEx mailing label to send the other phone back. I am in NYC and you can't put a big package into a mail box. I did not want to go all the way to the post office, wait in line, just to return something I never asked for. When the second package was delivered via FedEx, I found another refurbished phone, from the same warehouse the first one came from and it was not the phone I requested.

There was no time and minutes card to replace the time they ripped off from me and the only mailer in the box was the same as before, a USPS envelope, not the FedEx we had agreed on. I then updated my BBB complaint and another rep contacted me, agreed again to my more than fair requests and then, after sensing something wasn't right, I pressed her about the phone she was sending, and confessed she could not give me the phone I requested because it was for sale only and Tracfone will not give away a new phone no matter how inexpensive it is.

That was the last straw, and I told her to refund my money for the time, minutes, phone upkeep and cost. The company responded to the BBB by stating they offered me a new phone, which was a lie, and that I was rude and would not allow her to assist me any further. This number was on dozens of resumes I have been sending out and I have lost work due to this company. I will take my business elsewhere. There are a lot of businesses that would love to have a long time steady customer like me. Thankfully there is a lot of competition. I am very upset at the heavy breathing by the customer rep and I am suffering trauma due to this. I thought at the very least, I would have until the 15th of August to make my final decision as to what to do about my phone service, but they cut me off on the 11th before I could make any transfer and therefore all the resumes I have sent out are now useless. This has cost me a lot of money and lost job search time.

My wife's cell phone was placed on an Autopay in Feb 10. In August, I got an e-mail message saying that the payment was refused by my bank. Somehow Tracfone had entered my account number incorrectly. They gave me 3 days notice saying they were going to cancel service. On Aug 20th they put thru a corrected charge and assured me that the service would not be cancelled. On Aug 28th they stopped the service and listed the phone as "inactive". I have spent 3 hours on the phone trying to resolve their errors.

I ordered a tracfone online at he Tracfone website. I waited and waited for our phone to show but no go. So I went to my email to get the tracking number, placed it into the UPPS Tracking and find our phone had been delivered to Indiana not Iowa. I get a hold of the customer service where it was easily seen by the order number and tracking number. The meaning Tracfone had messed up the order as it had our name on the email. When I called to check what happened, they informed us we needed to contact the post office to find out why they messed up.

Hello! How is the Postal service supposed to know why Tracfone messed up? Go to he United states postal tracking and check for yourself. Here is the tracking number: ** I don't live in Indiana! Well, I asked to be transferred to a supervisor after a very long discussion that got nowhere except I needed to contact the postal service, for what? The order was sent to some "Victoria" in Indiana and I live in Iowa. It's on my credit card, yet someone in some other state has what we ordered. So, we are out the phone and the money. To no avail. We could not get the Tracfone people to correct the online order. This is just a sad way to do business. I have no idea who to contact from here as I have no idea what country these people are even in. Sounds like a foreign accent with every person they transferred me to. Upset and quite infuriated. In this economy we can't trust people will do their jobs and if they make a mistake, correct it honorably.

I used my Tracfone trouble free for about three years. The other day I called customer service simply to request that they program my correct phone number into my handset, as I was unable to edit it myself. What a huge mistake! After four phone calls, I now can neither make nor receive calls on my phone. Instead I get a recording from Verizon, who will accept my credit card!

I totally blame the inept technicians for this. They do not speak or understand English well, read from a script and are useless. They may even be malicious. No one has been able to resolve this ridiculous scenario, and the so-called supervisor actually disconnected me. I filed a complaint with BBB, who give these dopes an A +rating. I'll go everywhere else I need to go. I have a landline, the mobile is for emergencies.

Why can't the people at Tracfone understand that in rural Texas, there is no street delivery? I have to go to the Post Office in town to get mail and send mail. My 911 address is not a street address for the USPS. You cannot have a SIM card for Tracfone sent to a P.O. Box. That's bull****. Everybody in Texas does not live in the city.

My nightmare started about two weeks ago. I bought a phone for my son in December. A little over 2 weeks ago we added a airtime card. A day later the phone quit working. If you tried making a call it said emergency only and if you tried to call the phone it went to voicemail, and you were unable to leave a message. I called Tracfone and spent over four hours and talked to several different people over the next two days. Each person I talked to I had to start over at the beginning. I entered code after code. Took the battery out. Took the Sim card out and cleaned it. Nothing worked. So they sent me a new Sim card.

Called them with my ticket number and still had to start from scratch. They said the phone would be working in an hour. So 24hrs later it still isn't working and doing the same thing. Back to square one. Another 2hrs on the phone and finally they tell me they will send me a new phone with the Sim card already in it. They said my minutes 150, days of service 207 and phone number would be on the phone already. Of course it wasn't. I called again. Go through the story again. I'm told by the rep there's nothing they can do because I deactivated my old phone.

So the minutes are gone and I need to buy more airtime. I said hello I didn't deactivate the old phone, you guys did. Went through the story once more and still didn't get anywhere. So here I am 2 weeks later and my son still doesn't have a phone or wait yes he does, he has mine which isn't a Tracfone. So after reading the complaint board, I've decided to cut my losses and take the $70.00 vested up the hind end. In closing I would like to say "Have a nice day and thank you for being a loyal tracfone customer."

TracFone failed to port my phone number from my existing TracFone to a new TracFone. TracFone informed me that I needed a new phone because my existing phone would not be supported after a "system upgrade". Now I am told that my existing number is not available because it expired. I had that number since 2002. I lost my phone number because of TracFone's inept transfer of my existing account information to a new phone. Over the last 4 days, I spent 7 hours on the phone with technical support just to get the proper days of service transferred. I still do not have the correct phone number.

I am an independent contractor. My clients cannot reach me at my contact number because TracFone failed to provide continuous service. Four days of work lost in the short run. Clients used my previous number since 2004. Who knows how much work I will miss if they do not update their systems with my new number.

I bought a Tracfone to save money in April, 2010 because I had an AT&T phone previously that I rarely used. Boy, you do get what you've paid for--I'm being ferocious. It was a nightmare to contact customer service just to activate my phone which took about an hour. The rep. could hardly understand the English language much less could barely understand the sounds of numbers.

Then I called yesterday to ask a simple question if I could get a book of instructions for usage of my Tracfone as the instruction booklet that came with the phone only explained how to basically hook it up. And that was a 2nd nightmare. Another rep. could barely pronounce English and I had to repeat things 3-5 times. He would try to answer a simple question of how I retrieve my messages from missed calls and nothing worked that he tried. Much less, he would start over and over with the same methods we just went through.

Until after about 40 minutes, I said this is ridiculous and good-bye and hung up without resolution. He never would let me speak to a supervisor. I'm so fed up with your lack of customer service, I will warn my friends to stay clear of Tracfone.

I thought the "pay-as-you-go" model was a good idea for my middle school-aged daughter and for the first year (or so) it was. Recently, however, I have had to sit on hold for what totals up to several hours with TracFone's ineffective customer support. It all started when my daughter left her phone in her pocket and it got run through the laundry. We tried to get TracFone to move the remaining minutes to a new phone but for some reason, they were having difficulty figuring out how to accomplish this feat of science and engineering. It seemed to be related to TracFone wanting to verify that we were who we say we are because they needing some codes off of the phone that got washed.

Never mind that it was permanently destroyed. Finally, after several attempts (which included several phone calls by my wife and myself), they still could not figure out how to transfer the minutes. I finally gave up and (stupidly) bought 120 new minutes for $20.59. Amazingly, it took additional calls to tech support to get even those minutes on the new phone. Probably due to the fact that the new phone was associated with our apparently tainted account. In other words, it would have been easier to just get a whole new account. It's just that we wanted to keep the phone number.

A short while after all of this, my daughter somehow supposedly opened the web browser on the phone unintentionally. Very easy to do as the browser function is connected to one of the main buttons and could easily be activated by mistake with one button. It is my opinion that TracFone does this intentionally. Apparently, TracFone charges for web browsing by the time unit and not by the kilobyte like all other wireless providers. This equates to being charged even if you are not actually browsing. In the case of my 12-year-old daughter, no browsing was ever done. She just pushed the ** button and wasted away all of her minutes while doing absolutely nothing (sleeping in fact) related to browsing the web.

After this happened, I was outraged and tried to get TracFone to make restitution for this apparent design flaw in their products. They were totally unwilling to budge on this, so I disputed the $20.59 charge for minutes with American Express. About a week ago, I foolishly decided to, yet again, purchase another $20.59 block of 120 minutes. For the first 5 days (or so) the phone was working fine. As of today, the phone has been deactivated. I have come to find out, it is most assuredly due to the charge back.

I am now in an e-mail back and forth with TracFone and they have even called me on my home phone. In the call, the "robot-like" customer service representative is telling me that to have my service restored, I need to send them a money order in the amount of $20.59. This, I can assure you will never happen.In dealing with TracFone, I will summarize by saying, buyer beware!

I have been a Tracfone customer since shortly after they started in business. At that time, they were hailed as a Godsend to the high priced contract plans. Over the years, their customer service has declined markedly. The representatives were once friendly, courteous and relatively competent. The management apparently has allowed them to become rude and there are apparently no consequences to failing to solve customer problems.

The latest incident was three days ago when I tried to reactivate my phone and buy minutes. I was on the phone for well over an hour and was transferred from department to department. On the last transfer, the girl simply put the phone down and left me on hold with no response for over 20 minutes. I called back and went through almost the same thing but with the original representative trying to get through to other departments and was unable to do so. I was given a ticket number and was told to call back in 48 hours. I called back in 48 hours and was again transferred from department to department to department.

Again, I was told they couldn't resolve the problem. It was something on their end that no one could fix. I was given yet another ticket number and told to call back in another 72 hours. It has become a nightmare dealing with them. I dread the due date of the minute expiration. I don't know what my conclusion is but I am beginning to think that the best solution to Tracfone's unacceptably poor customer service is to adopt the mindset of total disposability. From my research, it's a primarily Mexican owned company with no call centers in English as a first language countries.

I doubt that any consumer complaints will make any difference whatsoever. I think a possible solution for me, and perhaps an idea for others, is to buy another cheap Tracfone for $10 and to simply donate the non-working phone to the armed services or somewhere when it fails to work instead of going through the hell of customer service just for the sake of rollover minutes and continuity of the existing phone number. It's simply a throw-away-phone from a couldn't-care-less company. I think if we want better customer service, we're just going to have to pony up to a 25c a minute plan from an American company.

Last year, I have a SafeLink phone. SafeLink is TracFone but through an agency that offers cell phones to the disabled/handicapped. SafeLink messed up my renewal application, and sent me a new phone. I decided to try to keep the old phone for emergencies, and asked them to convert the old phone to a pay as you go TracFone. I have been using both phones for over seven months now, without any problems. While doing my budget for next month, I found that I could finally afford to set up the old TracFone on a monthly plan. This would make it easier for me, since I would no longer have to chase around for recharge cards every month. When I tried to register the phone, I was told that it was still registered as a SafeLink phone, even though I was assured that it was changed months ago. I asked them to fix the problem.

The latest e-mail from them says that they are going to remove my new SafeLink phone, and that I should apply for a new one! These people can't seem to understand that we're talking about two separate phones here. When I asked if I could speak to someone in the US, they gave me the runaround and hung up on me! So much for customer service from India!

I could not get my phone to work because they had already given the number to somebody else. I found it out after spending days on the phone trying to get somebody that knew what they were doing. Then I wasn't able to put minutes on my phone. The next week, I found out that while trying to check my voicemail, the wrong number had been assigned to my phone again. I am a victim of domestic abuse and need that phone for emergencies and to keep it in contact with certain people. Not having a dependable phone puts me in jeopardy!

My flip phone was broken. I purchased a new phone and they wouldn't change all my services from ** to **. I have double minute card on the old phone. They would put it on my new phone. And they have rule workers at their company. I want all my minutes due to me and I want a new cell phone and camera phone with minutes on it.

I have been involved with TracFone both for my husband and myself, after I retired, as I didn't want the expense or the 2-year contract for another phone. However, I had enough of the nonsense when dealing with TF. This last time, my husband's old phone would not turn on. We have no idea why. When his minutes were about to run out, I called TF and told them that I had purchased a new phone for him, and needed his current units (or whatever they call the stuff that never goes away) transferred from his old phone to his new phone. This caused so many problems, which I could not believe--and I should have, since I am the one who always deals with them.

Well, they were supposed to also transfer the number from the old phone to the new but for some reason known only to TracFone, they still haven't gotten this done. I have spoken with supervisors who have become rude and snotty on the phone. One of the 'customer service' employees refused to tell me the name of the CEO of TracFone, telling me that it was confidential information! I just laughed at her and argued with her, but to no avail. I finally told her that I would simply look it up on my computer, which I did--and I did find it along with lots of information about this company. Only the administrative office is in the U. S.

Anyway, here it is over a week later, and I just now received a new SIM card and it's in the phone now. I am supposed to be calling them, but I am trying to avoid it by putting it off. I have never received such horrible treatment from any cell phone company as TracFone 'provides' to its unknowing customers. The last time I spoke with them, I had made the call four times in one day, and was disconnected from one of those, so it was actually five times--including a rude supervisor. I was consistently put on hold, while they 'checked with another department' on that issue, etc. Then, they come back and tell you that the phone will be changed over in two hours. After four hours of no change, and calling them back, they then tell you that you have to wait 48 hours.

I have never experienced such abuse and they really don't care. Not one person at this company cares about any customers, as is very evident from the comments I have read here. You never get anyone you can understand, and you are constantly transferred to that mysterious 'other department.' The amount of time you spend on phone calls and being put on hold is completely unacceptable, and this company needs to be reported to the Consumer Affairs Department of the United States. Someone wrote a comment that stated that TracFone handles the U.S. Government phones. Impossible! It's a company in South America, Mexico, Brazil, Argentina. Look them up online. You will learn a lot about them and you won't like what you read.

I finally got myself away from them. While I have to pay a monthly bill, I sure don't have the headaches and grated nerves that I have, each time I have to handle a transaction with TracFone. I would never buy another phone from them, but my husband, who doesn't handle any of the nonsense stuff, likes the phones. He rarely uses his phone, but didn't want to add more to the bill that I have with TracFone. I should make him do his own calling and I'm sure after just one experience, he would be more than happy to go with a competitor. Anyway, this company is probably the worst at customer service and complaint handling.

I also write the complaints to them, and they think the notes are from my husband even with me stating very clearly that it's me writing for him. They are a terrible company and I would never go near them again and I will still work at getting my hubby away from them.

I've used TracFone since 2004 and customer service has never been one of their strong points. The problem is that it is outsourced and the reps are always difficult to understand, both because of their poor command of English and because of the horrible interference on the line. It's as if you were trying to hear what someone was saying while surrounded by a noisy crowd of people. Today was the last straw. I called customer service to cancel one of two phones and transfer the unused minutes from one phone to the other. If I could have done this online I would have, but very few of TracFone's online services actually work as advertised. After spending over three hours on someone else's cellular phone, which they were not too happy about but TracFone insists that for this transaction you must call them on another cell phone or a landline.

A landline! Who has a landline anymore. Wake up TracFone, welcome to the 21st century. So anyway I finally gave up, after entering endless "codes" to no avail I told the rep, Filipino I think, forget it! I'm worn out. I'll lose the 564 minutes on the old phone and buy more minutes for the new one. If there were any viable alternative to TracFone I'd switch in an instant. I just want a phone for the occasional call that doesn't cost me $100 a month like my old Verizon service and has minutes that don't expire, no daily usage charge and good customer service. Ma Bell would have done it right. Stupidest thing the government ever did was breaking up the company.

I can't get a person on the phone. I am trying to find out where my phone is, but it just keeps telling me that it is sent. My enrollment ID is **.

My husband and I have used Tracfones for a long time because we did not want to be tied to a contract. We have had problems with them off and on however; we still liked the convenience of not having a contract. Recently my husbands' phone quit working and we bought a new phone at our local Wal-Mart store here in Lewisburg, WV. I tried to add minutes to the phone with a phone card and it accepted the minutes but kept telling me we had no service.

I called Tracfone and tried to resolve the issue and it was difficult at best because you always get a foreign speaking person and there is a tremendous amount of background noise so that you cannot hear even if you could understand the person. Finally I asked to speak to a supervisor and finally I got a person who spoke understandable English! He took the serial number of the phone and after having me on hold for about 15 or 20 minutes (which had happened every time I had called) came back on the phone and told me that the phone that I had purchased was not set up to be used in this area that they would send me a new phone.

That has been more than three weeks and we have yet to receive a phone! In the first place Wal-Mart should not have been selling phones at this location if they could not be used in this area! It is a rip-off all the way around. I am so sick and tired of the whole situation. My husband and I are both retired and do not need this kind of aggravation! Can you please do something about it? We paid for a phone and a phone card that we have not been able to use and we have been about 6 weeks or longer without the use of that phone.

Yet more SIM card chaos. For the last three weeks, whenever I have nothing better to do, I spend an hour or so trying to get my cell number transferred by TracFone. TracFone tells me I need a new SIM card. Four times I've been promised a new SIM card, it has yet to arrive. TracFone is a Mexican-owned company seemingly intent on bringing the United States to its knees by providing the worst customer service in the universe. For openers, they have no humanoids in this hemisphere.

All their folks are somewhere on the other side of the world. Forget the language problem (their English is not our English), but their ability to resolve problems is apparently related to their lack of training and understanding. I'm convinced that's intentional. TracFone certainly knows this otherwise, it wouldn't take three weeks (so far) to make a number change.

Do not use TracFone. I have been a satisfied customer for over 10 years. Last fall, I ordered a new phone, had number transferred. I did not like the LG600 phone, could not get service in most locations. I called customer service to reactivate my old cell phone, Motorola v76. I was told I would need a new SIM card. Received, installed in phone and called customer service to activate. This done.

Early spring, I decided to order a new Motorola phone. I received the phone, called customer service to activate phone and was told the phone has expired. I have been using the phone since early fall of 2009, and as of 6/10/2010, I am still using the phone. I have spent the last 30 days trying to get this issue resolved, to no avail. My minutes, over 200, will expire 6/12/2010 and TracFone does not care. Customer service is done in a foreign country, India, Pakistan, or such and very heavy accent. I have hearing deficit and could not understand person and they are unwilling to work with you via email. Save yourself some money, time and most important, frustration, and go with another provider. After over 10 years, my husband and I will seek other cell phone providers.

TracFone advertises well on TV commercials, but the Customer Service is politely scripted when you call. However, they are poor to resolving their customer complaints with a lot of malarkey. My first problem, the activation process was very tedious and time consuming. When I purchased a new phone in March 2010, it took two hours! Then the sim card was faulty, so they had to send me a replacement phone, I could not transfer phone numbers. Now mind you, I purchased a brand new phone, but received a reconditioned phone, and lost all of my phonebook numbers, even though numbers had been saved to the sim card. I was told that I could not transfer sim card. My second issue in April 2010, the phone network failed on my new phone. It took two days and several hours to remedy the problem. Okay, the problem was finally resolved, but unbeknownst to me, they had changed my phone number without my consent. A follow-up call was made regarding why they changed my number and I wanted my old number back. Well, it was only day 2 when this call and demand were made. I was told that I am sorry ma'am, but that number is no longer in active service number. What the heck do you think I was calling for?

Long story short, I could not get my old number back. It was not only connected personally, but it was also used as a business contact phone. The last straw, my family and friends always buy the airtime for me, either by credit card purchase online or by phone with credit card, but now I find out that because the phone number changed, mind you, the new phone number they gave me without my permission automatically attaches the credit card number used and places it on file, so now when family and friends try to add/buy airtime for my phone, they are denied because the file is cc number is not attached to this new number, nobody told them to attach any credit card number to a file or phone number, the cc are good. Just how stupid is that. No matter what phone number it is, if the credit card is good, it should be utilized for the purchase! My son attempted to purchase minutes for me, gave them the info and was told it would need to process 48 hours, wow!

Two weeks later, they're still not processing. I called today, 6/6/10, to see exactly what the problem was and what happened to the 2 weeks ago 48 hours. I spoke with a representative and supervisor. Their malarkey is full of **. It's a 'polite script for all of their customer service representatives and supervisors with no resolution. I was told to use another credit card or buy a phone refill card. No ease of use, their processes penalize the customer! I am sorry for the day that I listened to their commercial and believed it! Warning: Do not invest in TracFone, extremely problematic when you activate and attempt to get issues/problem resolved. That is what you can expect from an American company that uses overseas company to handle their customer service! What a rip-off! What bad customer service. I purchased a new phone, in less than a month, replacement phone was same brand, but not new, reconditioned. I had to reprogram personal and family telephone numbers all over again. They have poor to no resolution for customer problems. I've lost opportunity for business calls because they changed my number without my permission!

I read a lot of complaints about TracFone prepaid cellular on your site. Sorry to disappoint you all, but I have been doing business with them for about 10 years and I couldn't be happier. Every time they come out with a better phone, I buy it. Two friends are now carrying old phones of mine and they are happy. True, I have had issues that required CSR help, but they were cleared up fairly quickly. Coverage in my area (normally bad) has been excellent. Rates have been going down.

I've used Tracfone for four years now. When it works well, it is a valuable service. But when things go wrong, the customer (myself) goes through a Kafkaesque series of calls to the service department. All the detailed problems appearing on this website are true. I've experienced exactly the same problems: unregistered SIM; cell number being deactivated with no reason or warning; CSR' s with accents so thick, lines so garbled over and over. Even when you think you are getting good service finally, in the end, you still have no phone service. Once my minutes are finished, I will leave Tracfone, they steal one's time and funds and in an emergency, one is left with no cell phone service for 10 days this last time. I missed two calls re appointment changes and showed up; both wasted and infuriating. My stepson had a heart attack and I had no way of knowing this.

I've been a prepaid customer for a couple of years. When I moved, put in new SIM card and changed number. TracFone sold my personal information. Now I receive all kinds of unsolicited calls. It's worse than having a land line. I don't even bother answering anymore. It's so bad. I've had to change cell providers. I'm disabled. The stress of unwarranted calls has elevated my schizophrenia. I've had to pay for extra treatment. Now, even when the phone isn't ringing, I still hear it. The doctor has increased my medication. I had my cell phone to eliminate the constant barrage of calls. I used to know that when my phone rang, it was someone I would want to talk to.

Yesterday, I called my wife on her cell phone, which we have had thru TracFone for a number of years. A man answered and I thought I dialed incorrectly. Redialed and got the same person. Tried again at home after checking the number on my son's cell and our land line. Same person. He told me he had just been issued the number. Called TracFone this morning and spent 45 minutes with 2 reps., 1 supervisor and finally a manager. They confirmed that he was issued her number and they assigned a new one to my wife. They claimed they had no record of our number being transferred to the newer model I purchased her for Christmas. Their records indicated that the phone had been inactive since January they lied! I had called her days ago from work and home and I even called her from my tracphone on 4/28.

I pointed out their mistake and asked that they simply reassign the number back to us. They refused, claiming that their equipment wouldn't allow them to change his number even though they had just done this to us. I asked that they contact this person, explain their mistake and offer him another number. They claimed that they were an "incoming" call center only and had no way to contact him. I asked that they text him, since their promos appear on my phone regularly. They told me that was another department and they could not interface! I have never dealt with a more disingenuous group of people in my life. Now my wife has to contact every person, business and others that have her old number. No telling how many calls will be lost from those we miss. At the end of the conversation, they actually tried to thank me for being a valued customer all these years. I cut them short, told them they will have two less customers soon and that I will file complaints with anyone who will listen. They are dishonest and or grossly incompetent. This complete lack of business acumen should be shared.

Someone hacked into tracfone and stole my serial number and phone number and deactivated my phone and activated another one so i can not use my phone. It's been over a week and they still haven't fixed my phone.

i bought TracFone and had nothing but problems with it. Attempts to try to correct all the problems with this service was a hugh waste of time ! Dealing with these non-English speaking people who could care less, was a nightmare ! the phone never worked right and when i had an emergency it wouldn't work. The customer care people are a big joke....My last purchase of minutes I spent $300.00 and they took my money...I never got to use any of my minutes or units becuz the phone never worked...then came time when i was due to purchase more minutes and i told them i wouldn't buy more minutes for a phone that didn't work...not ever did they even offer to send me a working phone and i certainly did not want to purchase another one from them and go thru this whole mess...i was told by several of these people from India, that when i purchased a new phone, they would transfer my minutes or units to the new phone.

A year later, which was December 10, 2008 I bit the bullet and bought their new phone and paid $50.00 for it...Called their 1-800 number and was told that they would not transfer my minutes or units and I lost my $300.00 !!!!! I spent over 3 hours trying to deal with these MORONS and got absolutely No-WHERE with them...They'd keep transferring me from one person to another...and they all sounded like they were reading from a script ! I told them that I wanted to speak with some one from Corporate Headquarters and they said that they were "Corporate"...I believe one lies and the others all swear to it...

And it sounded like they were all in the same room and when i asked to speak with someone who speaks English they'd put me on hold for 2 minutes and another Moron gets on who speaks no better ! I wasted 3 hours yesterday with those idiots ! I believe TraFone is totally CORRUPT !!!! ?They have stolen from me and pocketed my $300.00 !!! They did nothing for me...Absolutely nothing...It was all a big joke to them...To me, this is very serious and I feel they should not be allowed to sell or be in business ! If they did this to me, than there has to be thousands of others that they have done this to ! They have to be stopped ! I don't believe a Corporate office exists with TracFone....Someone out there has got to help me !! I took the new phone I purchased yesterday back to the store and was lucky I got my money back on it !

I lost my Motorola Tracfone while taking my sister to the hosp. I had a Nokia tracfone at home. I tried to transfer my minutes from my lost phone. Trying to understand the technicians needless to say I got no where. I have used Tracfone for years. I will not use this product again. I use this phone mostly for emergencies. Very disappointed in service.

Every time I Called they are rude to me about the phone and the Supervier is total ******* to me or my mother about minutes she brought or If I have a problem with me phone When i try called it said failure to user it take the minutes so I called the place and the said the can't help me. It got me to the Point I am going get a Contact Phone.

I won't ever tell any of my family or friends to get tracfone Sorry that How I feel.

1st: ALL THE CALL CENTERS YOU CALL, ARE OUTSIDE OF YOUR COUNTRY!!!so next time you ask for someone American (well next time you do u should probably keep in mind that American is anyone who was born in AMERICA, sorry, but USA is not particulary JUST AMERICA) keep in mind, that we cust service reps, don't work for tracfone, we work for a call center, so we could not care less about you, your problem, whatever.....and that we are bilingual people.

ALso, if you have a problem, or think we are stupid, think we have enough knowledge to understand 2lenguages...meanwhile I have heard while on the phone with a cust..MAAA HOW DO YOU SPEEL YOUR NAME??...guessing u ain't as smart as u think, right?

2nd: Half the problems you have, could be solved by just reading your instructions manual....once, two old people just cursed me for half an hour for being unable to make calls, and turns out that they were pressing the red key!.....plus, showing you how to set up the time and the date...or things like: sir turn your phone on, IT IS ON!, ok, what do u see on your screen?, charging battery..ok, press and hold the red key, tell me what happens...I hear music and the lights turned on!
WONDERFUL!!!!!!!!!!

3rd: I have heard so many things regarding where I am located at..India, Pakistan, India, India. Or people being rule and impolite for being latin (yeah, I am from argentina people..so what...one time, a jackass said to me I WOULD NEVER VISIT BRAZIL OR ARGENTINA; THEY ARE SUCH VIOLENT COUNTIES...sir, whose country is under constant terrorists attack?......whose president is a NAZI?).because of speeling back incorrectly a name, or perhaps and address.......but, what should u tell someone when u say....SIR, NOW PRESS BACK OR CANCEL TO GO BACK TO THE MAIN SCREEN...I DON'T HAVE BACK...OK, WHAT DO U SEE?...EXIT..shocking!,

but, of course, just for not being Amercian, or have an accent..we are idiots, u r great...yeah, I have also being called to ask wheter it was true or not that phones could be turned off, people who have had their phones for years without knowing they could turn it off (remember, so many things could be solved by just reading...books won't bite, u know?)

4th: some of you, are great, some, just ARE, other are 100% pure*******, and other, awful human beings...
I am only 18, this is my first job, and I do it just to pay for college...and it really gets on my nerves that so far I have:
-been asked out 5times (get real, u just heard my name -which u neveeer understand!-)..one of those times a 55year-old man gave me his address in NJ to visit him...puaj!
-been invited to kiss white ***** approx. 50times (I am half Italian and half Ucranian, have green eyes, and brown hair...u can get whiter than me!)...
-been called stupid, *******, blablabla
(of course, it is so easy to get even in life...especially with your info in the account!)

Hey JIM, you lost money, u are frustrated?
wanna know what it feels like to be one of those people that u have talked to?...u call, all angry as u are, scream, and insult us..WE ARE NOT FORM TRACFONE, WE WORK FOR CALL CENTERS!

wanna know, that if u are not plain said stupid, u can not say anything?...things like the precious gentleman said "i would never visit you country" are plain awful, and hurt us because, this is a shocker...LOVE OUR COUNTRIES!...so what should we do?, play dumb...that is it!

SO u call, all angry and scream, and insult once again, and u get me, and start to say "i want this done by now!, em, your company, does not even give us a way of calling them about your issues, not even asking for corporate office (that is a tip, a way to get an idiot that does the same, but back in the usa!)...

ABout your precious airtme....well, thing is, we have a way to see, who is cheating, and who is not....I remeber once, I had an old man, screamin for a whole hour, because he was unable to make and receive calls, and had lost 52minutes /at one unit per call...he had attempted to do 52 call before realizing he was no able to?..r u that stupid, or do u think I AM that stupid?/ anyway, thing is I finally gave him the minutes back, just because he wasn't going to hang-up if I did not do it...

well, guess what he said after the airtime showed up?...sir, let's work now your problem, let me see why u r having problem s making those calls.....NO MY DEAR, MY PRBLEM IS SOLVED, AND ENDS THE CALL!...yeah, anyway, I don't care, cause tracfone, does suck, but, too be that low...

Just to say some last words....and this one goes to the cust that signed (for English press 1 is not always true)........WE ARE PEOPLE, WE FELL, WE EXIST, AND GUESS WHAT *****?, IF U DON'T CARE WHAT I MAY BE FEELING WHEN U CALL ME AN IDIOT, SHOULD I CARE ABOUT U SPENDING 10FREAKING DOLLARS?---NO!---look, if your companies were more human, they wouldn't be hiring call centers in foreing countries to spend less money...

I used to find your country so interesting, so full of contrast. Now I only thing that is filled with ignorant and impolit people, that are cold harded, rude, or plain horrible

PS: I am not an idiot...I got into PRINCETON next semester, with a full schoolarship... CHUPENSE ESTA AHORA PUTOS DE MIERDA!

VAYANSE BIEN A LA CONCHA DE SU MADRE, YANKEES MAL PARIDOS DE MIERDA!!!