T-Mobile Rate Disputes

I upgraded my T-Mobile account at a store in November (for 2 more years) and was lied to about what was the best rate plan for me, which resulted in over $600 for the next month in usage charges. I called Customer Service to resolve and try to change the plan and I was offered a great deal - $100 flat for 3 lines of unlimited talk. This month I received a bill for over $160. I called Customer Service to find out what was going on. I was informed that the plan that I was supposedly signed up for does not exist!

I was shocked and asked the representative to pull up a conversation I had with the person that signed me up for that plan as proof. I was told that was impossible. I stated and re-stated many times that, "I know what I signed up for and was extremely careful not to make any wrong choices", especially after that $600 bill. The representative discredited my complaint and offered yet another plan that "would suit me better". I was lied to by a T-Mobile representative and I want to investigate this incident of fraud and, what looks like illegal activity and false advertisement.

On 10/10/2011, I went to the Paramus store to purchase a basic phone because my old Razor was damaged. I explained to the sales rep that I am not interested in any high tech or internet service phones. I simply need a basic and inexpensive phone. The rep then showed me a phone and told me the cheapest they have would cost $49.99 but for that price I would have a 2-year contract. I figured since I had been with T-mobile for at least 9 years, I should just take it. I was asked if I wanted the insurance which I declined. At that point, I stated that for $49.99 if I lose the phone, I would replace it. I ordered a car charger and a few other things for a total of $123.63

Three weeks later, I lost the phone and soon discovered that what I thought was a $49.99 phone was $249.99 and the $49.99 I was quoted was the deposit. According to the contract that was never explained to me and that I never read, I am being billed $10 monthly for the phone until it is paid off. I went back to the store to speak with the sales rep. and the store manager and they both ignored me. The manager said they would investigate what when wrong and get back to me, as they highlight the terms of the contract as they explain it to each client. My contract was never highlighted or explained to me. I no longer have the phone which was what initiated the contract.

As a result of this deceptive sale practice, I am paying $249.99 for a phone that I was lead to believe was only $49.99. According to this contract, I have to pay $200.00 if I want to terminate this contract. I have contacted T-mobile and their "award winning" customer service was unable to help me. I was told that only the store manager could get me out of the contract. I have spent at least 9 years with T-mobile and I believe they could have at the least get me out of the contract and waive the termination fee. Shame on you T-mobile. How many others will you take advantage of?

I have a "pay as you go" account with T-Mobile. I always refill my account with 1000 minutes at a time, which used to last me several months. However, during the past couple of years, it has more often lasted only 2-3 months and once only about 6 weeks. I seldom use my phone and have become very suspicious about the speed in which my minutes have been diminishing. Anyway, I refilled my account 4 days ago, and in the past 4 days my T-Mobile account shows that my minutes have decreased by 70% more than my own phone data shows. I have not made or received any texts in the past 4 days, so I simply added up the minutes of all sent and received calls stored in my phone to come to this conclusion.

I called T-Mobile about this and they refuse to give me any kind of information regarding what calls were made or received on my account. The representative told me they are not allowed to do it, even though they give people a listing of all calls made for all customers with non "pay as you go" accounts. This does not sound truthful to me, and even more so, seems fraudulent. T-Mobile could be false charging millions of customers with these plans and there is absolutely no way that the customers could identify and prove it! It is unspeakable that this type of business practice is allowed! Something must be done!

In May, I had a damaged phone and sent it in. I received a phone that was much lower value and had a lot of trouble with it. After months of frustration, I called to find out if I could buy another phone like the one that was damaged because it worked much better than the one they had sent me. The Loyalty Department Representative noticed that the original phone style had been discontinued. But instead of telling me that, they just sent me the lesser phone. Because it was their mistake, the Loyalty Representative apologized and offered me two free phones. I received the new phones a few days earlier. For the next few days, I received several texts saying that T-Mobile had given me a credit. I assumed that was an extension of good will for the mistakes that T-Mobile had made.

My phone bill for that month said that I owed $0.00. I checked my account app on my phone as well as dialed the number to check my balance. Both said that I owed $0.00. The next month my bill was over $400. When I called, they said it was a charge for the two phones that they had sent me that were supposed to be free. After talking to several different representatives, I was told that what had happened was that when I was given the phones, I was extended a credit for the two phones. Because they hadn't charged me for the phones, the credit took away the balance that I owed for my monthly bill instead, giving the impression that they had "taken care of" my bill for that month. The next month, they charged me for the phones. But because the credit had already been "used", I was now being charged for the "free" phones.

When I said that the "system" was to fault because if they had charged me for the phones then credited me, those would cancel each other out and I would not have been charged for the phones. I still would have had a bill for the month, which would be fine, since I was used to paying my monthly bill. Instead, when they charged me for the supposedly free phones, it was added on to my monthly bill for the next month. So, I suddenly had a $431 bill to pay rather than a normal bill (approximately $134). After speaking to several representatives and having those representatives tell me that I could not speak to a supervisor, I finally talked someone into letting me speak to a supervisor. She really didn't listen to what I was saying, and only said I could make payment arrangements. Needless to say, it was very frustrating, and does not seem like a good way to treat customers who have been with a carrier for 9 years.

I purchased a phone (LG G2x or LG P999) that was (and is still) advertised as running the Gingerbread 2.3 OS only to find out that it is running 2.2. I have been waiting on an OS update since the summer. The OS was the only reason I picked the phone. If I had known that I still would not have the update in November, I would have waited and purchased a phone with the OS that I wanted. I feel duped by T-Mobile and LG for advertising the phone as having features that it does not have.

Contract dispute and false advertising in 2010. T-mobile representative false advertised in 2010, offering third line free for loyal customers. I said o.k go head and then same month, I realized i got bill of $10.00 increase in my bill. I called back and asked why they are charging $10.00 for third line. They said we have to charge it and I mentioned the representative offered the promotion free for third line but any how I disconnected the third line. But I did not realized till now that they were still charging $10.00 and the contract period which was supposed to end in 2011, but representative said b/c you changed the plan in 2011 that's why you still have to wait until 2012. Which is not true.

I f I am not using third line and why I should stay on that contract plan which was advertised false by t-mobile representative. Even I am a city of NY employee, they are not offering 15% discount to me and charging $10.00 since 2010. They need to reimburse all my money over charges and contract should be ended on Sept 2011.

I called many times. They do not have any customer support available on the phone. They said, write a complaint letter to relation office. Please resolve this issue as your earliest. I am a heart patient and I cannot go back and forth with them. I am in stress a lot b/c of T-mobile. If something happened to me they should be responsible. My contact # is **. 1 month they charged extra $35 because according to them, I downloaded from the internet. I even do not have text messaging because I do not know how to use text message. How can I use data plan? If I do not have data plan in my contract then why are they charging for internet access? I requested to block my internet and text messages. Why always put some extra money? Please resolve all issues.

I've been with this company since Voice Stream in 2000 and the past couple of years, the service has gotten so much worse. They have added features on my plan that I had to pay for that I did not ask for three separate times. Then I see and add for $49.99 for unlimited data talk and text and they tell me that in order to get that, I have to pay $200 and I still won't get the data. Can I say false advertisement.

I am currently waiting for a supervisor and it's 36 minutes and still counting. This is absolutely unacceptable. They are the worst service ever. I will be looking for another cell phone provider. They have now lost a customer of over ten years. I have been patient but enough is enough.

Their service charge is ridiculous. They are not good. They overcharged my bill. They don't take payment online. They deducted more than the minimum payment from my credit card. This is stupid. I want someone to do something about this company.

The service is very poor. Beware of the limited/unlimited plans. I had service for about one week. I only needed a data plan for Internet usage on a computer in a mobile situation. I was sold an unlimited plan with a smart phone. It worked fine until I used 1.5G of data, at which point, my connection speed dropped by 90%. It couldn't even load a webpage. False advertisement? I was told to return the phone and I wouldn't be charged. That was the only resolution offered by T-Mobile. Customer service didn't even ask why I was cancelling my service. I assumed it's because many of their customers cancel service after they reached the limit of their unlimited data plan. I would rate T-Mobile at 0 stars.

I have been a loyal customer of T-Mobile for over 7 years, paying over $100 per month for that amount of time. I had a FlexPay account, and for the last few months they have been harassing me by text, email, phone calls, to switch to a different plan since they are doing away with their FlexPay service.

The other day I called and told them I was not interested in getting into a contract and I asked what other plans they offered. They told me at that time that the only other services they had available were their prepaid accounts. I asked what their plans were for their prepaid services and they told me that they had a $50 plan with unlimited everything, a $30 plan with 1500 minutes unlimited text and 30mb data, as well as a $15 plan with unlimited text and phone calls at 10 cents a minute. They told me they would convert my account and that I needed to call in and pay once I received a text message. I asked them in detail to explain the $30 plan at the time and they assured me that it did include 1500 minutes, as well as unlimited texting.

I received the text message today, so I called in and double checked their $30 plan. Today they told me that actually it includes 1500 minutes, that each text message will deduct a minute from those minutes and that if I use my Wi-Fi service in my house, it will deduct from the data plan, and once my mb have been used up, it will charge my minutes for extra data. I requested that since I still had time that I had paid for in my FlexPay service for the month, that they undo the changes they made so I could go back to my previous plan. They said they were unable to "un-convert" the account since they no longer provide FlexPay service, and my accounts had already been zeroed out. I told them since they did not tell me the truth about their prepaid plans from the beginning and all of the "hidden" things I would encounter, I was not going to continue with their service unless they made good on what they had mentioned to me that I would be getting, and the I hung up.

I received a text message shortly thereafter letting me know they had terminated my account as I requested, which I did not. So now I am without phone service, as my cell phone was my primary phone. Even though I would still have had phone service still for 3 days (including today). I feel that T-Mobile should be required to divulge this type of information about their plans prior to "selling" a customer on a service that is not accurate.

T-Mobile have an online exclusive offer which ends today, 25 Aug 2011. I went to t-mobile.com, clicked on "$49.99 family plan" each for two lines and clicked on "learn more." At the next page, it gives you an option of "find store," and right below "find store," if you click on "Want online deals, check out our online free phones," it will redirect you to a page that gives you an option of four different free phones. While on this page, the Web address bar on top shows: ** with emphasis on the $49.99 plan selected. The phone I selected was T-Mobile myTouch 4G - Black. Underneath this phone type, I clicked on "Web-only offer - now through Thursday, 25 Aug 2011." After that, the following small window opens and says:

"For a limited time, when you purchase a myTouch 4G on T-Mobile.com or through 1-877-387-4324, you may qualify for a $300 instant discount and a $99.99 Web-only discount."

I called the phone number and spoke with a representative who transferred me to the floor manager. The manager told me, "I'm sorry that the website is misleading, but for the $49.99 x 2 lines family plan, you have to pay full price for the phones." It is false advertising to drum up business, get people to call, give them the bait and switch and tell them that the free phone is for other plans!

A few years back, my wife purchased a phone thru t-mobile. After the contract expired in the month of August, she heard of the program where you buy 1000 minutes, then every year buy another amount of time (any amount) and you get the new amount plus what you haven't used rolls over.

She seldom uses her phone so she always had in the neighborhood of 600 to 700 minutes left. She usually went in August, because in her understanding anytime during the month worked to roll over her minutes. One year, she paid early because she was in the mall. Then her bill became due in July. We didn't like it, but we continued. This year, she went to the mall to buy the new minutes and they said that she has 0 minutes, instead of the 740 minutes left because she didn't pay the bill on July 15th. This is the first time we knew about a certain date so we argued with the representatives in the mall. At home, she called T-mobile and after a long time she got some foreign lady and, basically, all she said was that she have 0 minutes.

$74 is a lot of money to retirees on fixed income. We think this is really unfair and we don't expect to get any relief; but T-mobile will never get any of her business, or a good word from her again. As far as I'm concerned, she shouldn't have had to buy more minutes until August.

Greetings! My name is Rodney ** and I purchased several mobile blackberry phones with service contracts. The sales person explained to me about a no-credit check plan, which is called a "Flex plan." It was explained to me that this is a pay-as-you-go plan, which I will pay monthly and my service can be interrupted; I could buy prepaid minutes and I would be able to make phone calls. I could pay my monthly bill when I have the funds.

I came into a hardship. I became very ill and I wasn't financially stable to make monthly payments. I was able to buy prepaid minutes when my service was canceled. I still had prepay time on my line. I've been a paying customer since February 2008 until July 2010. I called customer service and they told me that if my monthly bill within 90 days, so my service was terminated. I told her that I was explained that if I'm unable to make monthly payments, I can purchase prepaid minutes.

The operator told me that wasn't true and in order for me to restore service, I would have to pay two months service. So I sent an email to the president of T-Mobile to file a complaint on the company's false advertisement, but I didn't receive a return email. I wrote him a letter and I never received a response. My wife have a same plan and she wasn't able to make monthly and she purchases prepaid minutes as well; she still retained her service for more than 90 days. I don't think this situation is fair and I would like action to be taken on this company with its poor business relations when it comes to a paying customer as my self.

While traveling in Italy, I used my T-mobile phone. The roaming charges exceeded $3200 for the month.

This complaint is on behalf of my husband. My husband walked into this T-Mobile logoed store expecting an actual T-Mobile plan to find out that he was charged an unexplained text amount of charges.

My husband felt that what was being expressed to him was not what he was looking for. The store salesperson held onto my husband's Verizon Blackberry Storm and would not let it go until he agreed to bring in additional funds to complete the original transaction. When my husband arrived home he expressed what happened and I was disgusted and called the business and it was expressed to, that there are no refunds and what is done is done. The female sales person kept insisting on me coming to the store and speaking to her face to face.

I insisted on her acting like a professional and being able to communicate her thoughts in a professional manner. The salesperson stated that she would really love for me to come in and see her. I feel as if the product asked for was not properly represented for if it was, it would not have been purchased. All I want is my Blackberry Storm and they can keep the sim card that was purchased. I lose out on 80 dollars because of improper presentation of products. This needs to stop happening in all third-party cellular stores.

My husband signed up with T-Mobile in Aug. 2008. We had recently moved back to Washington state and he needed a reliable cell phone for work. After looking around at phones, the Blackberry seemed to be the best one and T-Mobile had the best reception in his building. At the time, we did not want two cell phones but changed our mind in Nov, and we signed up for the plan to "friends and family" that meant that our plan would restart with my phone. We were not happy about that but decided to do it anyway, it was only a few months difference. At that time, we asked about putting another phone on the plan to send to my 95 year old father's caretaker in another state.

We had done this once before while my mother was still living and with a different cell company. It worked beautifully,and living so far away from them, we did not have to worry so much about them if their power went out or they got lost driving. T-Mobile said that we could add a phone to our current plan, with no changes in our contract and yes we could have a different area code in another state with no problems. This was told to us by one of their store employees, so we also called T-Mobile to make sure that it could be done. All that was required was for us to purchase the phone and send it to his caretaker.

phone calls to T-Mobile were meet with polite but totally useless assistance.

At that point, we really wanted to terminate our contract with T-Mobile. A $600.00 termination fee ended that dream. We decided to continue with the broken Blackberry and end our contract when the plan ended. The 2 year anniversary of the first phone ended in Aug, the friends and family or second phone in Nov and we pretty much thought that that was it. Then we found out that the story about being able to add the last phone without extending the contract was a lie.

We were now committed until March. In Jan, we asked for a final bill and we would end it then. We paid what we were asked for and requested that the phone service be terminated at the end of the contract in March. We also requested that T-Mobile not contact us any more. Since that time we have received a bill for $200.00 for early termination and phone calls up to 4 times daily. We have asked repeatedly for them to discontinue the calls as there are health issues at this house to no avail. We have since block T-Mobiles number. We believe that this is harassment.

I have been a customer in good standing for over 10 years. I recently tried to upgrade my T-mobile phone. I asked why as an existing customer I have to pay $279 for a phone that new customers get for $179. I was immediately told by T-mobile that it was a Google issue and was transferred. The rep at Google says, "oh that is a T-mobile policy, let me transfer you back". Again at T-mobile, I am told that they have no control over the pricing (which has to be patently false since it depends on a contract with their company). I get transferred to a specialist who says to call Google. I suggest a 3-way call to avoid the runaround, to which I am told that it is not possible. Obviously neither company want to take responsibility for a policy that involves both companies.

I have signed a contract for 24 months with T-Mobile for a home Phone service called @Home, a Voice IP service, and I have port in my 14 years old home phone number an account was created her. A $10.00 monthly service fee for providing me a service, I have the service for over year now.

My first complain is that T-Mobile have change the cost of the monthly service from $9.99 to $14.99 without even contact me about, that is not disclosed in the contract I have signed. Second complain, T-Mobile now it is not longer offering @Home services to new customers and many services like call waiting, call forwarding and the most important to me conference call. When I find out the price change and the most important service to me conference call is not longer available, I have not longer need for this service, I am a real estate professional on the nights and weekends I use my home phone at home office number and I do contact multiple people at the same time.

I have contact T-Mobile customer service many times trying to fix the issue, and they keep tell me that is nothing they can do. I was obligated to transfer my home service to a different provider who does have the services I need. Now T-Mobile has sent me a bill where a $200.00 (two hundred dollars) charges for early contract termination fee.

I believe a contract is a dual term of responsibility, theirs to provide me a service on contract disclosed and mine to pay for service provide for the time in contract disclosed. They no longer provide the service and even change the cost of the service without information, so they broke the contract not me I try to have this issue fixed, but they don't care about it. I have a business to care and I can accept this changes, I do want to T-Mobile reverse the termination fee and credit me back for the months I have paid $14.99 and not $9.99 what I have contracted their service for it.

"Free upgrade" phone is really a deceptive advertisement used by every cell phone company. It's illegal to call it a Free Upgrade, when it isn't free at all. According to T-Mobile, at various times, I and my children are eligible for a Free Upgrade phone on our accounts. When we go to get these supposedly Free Upgrades, we have found:

1. the free phones are usually of poorer quality than our existing phones, so are not upgrades at all, but rather downgrades; for the last upgrade, we opted to pay extra to get a better quality phone; 2. there is a charge for doing an upgrade. T-Mobile called it an Upgrade Fee, in the amount of $18. Other cell phone companies have a similar charge, though it's even more expensive than T-Mobile's fee, for their supposedly Free Upgrade; 3. we are charged sales tax, an unexpected tax, and shipping too on the Free Upgrade (shipping because the last one was not done inside a T-Mobile store).

So, we spent $80.27 on the most recent phone "Free Upgrade ", $49.99 for the phone, $6.29 sales tax, $5.99 for shipping, and $18 for the Upgrade fee. The last phone cost us $19.47, done in 2009. This was sales tax on the phone plus the $18 Upgrade Fee. Obviously, this isn't a Free Upgrade at all, if we have to pay an Upgrade Fee and sales tax.

On Jan 22, 2010, I spoke to a T-Mobile representative who reviewed my account and provided me the rates for texting, calling and retrieving messages from the Dominican Republic under their agreement with Orange. He congratulated me for having my international plan and protection plan and suggested minimum to no use of my G1 phone. I followed his instructions and barely used my phone. I made 5 calls, sent a few text messages and tops 2 or 3 MMS.

I'm wrongfully being billed for international data usage in the Dominican Republic, a total of $452.53. I explained to manager and Representative Patrick that during my stay outside the U.S. my phone was not used for data. They indicated that if I sent MMS pictures that would be consider data usage and that I must research and Google carrier Orange in the Dominican Republic to question. He explained that my G1 T-Mobile phone has a 3-megapixel camera which can generate a cost of an average of $15.00 per send. If that was so, then, the amount of $452.53 is completely wrong. They refuse to help me, despite of my almost 4 years or more with them.

On February 02, 2010 at 8:50 pm or so, the manager refused to help me and told me basically that I must pay charges as is (correct or incorrect). I'm placing a complaint against T-Mobile for customer mistreat and for unauthorized charges/usage during my stay in Dominican Republic on January 2010.

On November 12 or 13, I received an unsolicited phone call from T-Mobile offering a new unit at the low cost of $19.26. They explained that due to my long period with them, I was entitled to the offer as a valued customer. I do not have a contract and have not had a contract in the last 4 years. The new phone was a Model Samsung SGH-T639. I asked twice if this would lock me into a contract. They assured me this would not alter my "month by month" status. The acceptance of the unit will not lock-me to a yearly contract. Soon after the unit was mailed to me.

On December 22nd, I called to clarify some charges on my invoice. They told me that I had signed a 2-year contract. I explained this was a mistake. According to the T-Mobile Customer Representative, their records showed that I had signed a 2-year contract at a Retail Store. They could not change the specifications and that I had to deal directly with the store that had signed me up. They said not to be responsible for the actions of the T-mobile retail representative.

I was denied any help nor assistance on the matter. I had to deal directly with the T-Mobile Representative listed on the contract. On the meantime, I was under contract and it will stayed as is. They did share the following; The Representative who called was not a T-Mobile Representative. Was a Florida Wireless City Representative (Joe M. - store tel. number 305-356-), a third party sales agent. Therefore they were not responsible for it.

T-Mobile is very fast acting on the contract, yet very slow being responsible for the actions that gives them benefit. T-Moblle and Florida Wireless are acting unethically. Consequences: 1-Unsolicited 2 year contract based on false information. 2- Stress. I am 83 years old. If the representative is not calling from T-Mobile, he/she should say so. They did say twice, I was not locking myself into a 2 year contract. I never went to the store, nor signed a contract. I am ready to return the unit.

I took a TMobile phone in september 08. I am not even going to go into their first lie about moving from a prepaid to a flex without changing numbers.

After a month or two, not having received my 50 USD I call 611 (consumer service). I spend quite a long time on the phone being unhappy because I am told that this would be at the end of the one year not immediate. But you know what, after 1h nothing is moving I have to accept the fact that I just have been lied by a sale person.

Today (6months later), I went into a Tmobile store to upgrade my phone, which apparently I cannot do. Unhappy I talk to the guys about the sale person promisses, and he tells me that he never heard of such things (the proof is that my contract was changed on June 4th, not by the force of nature), and that I was plain stupid for doing it over the phone (humiliation 1, which was followed by a few more humiliating comments).

Coming home, pretty upset, I keep my head cool, talk to a consumer service person, describe the whole story and want her to tell me what I am entitled to, or why did I go to a one year committment for. It takes 20mn for her to understand. Then she tells me that she does not even see the 50 USD, nor the conversation with her colleague from a few months ago... I pass the state in which I was. I asked for the recording of the converstations with 611. You can't have those.

well i have been a t-mobile customer since 2004 and right about now they have me under a lot of stress for something that one of their manger told me i change and put my sister and my two neice under the same plan and they told me it would be 133.00 a month for her bill and i put my sons and me under the same plan so our bill would be 213.00 a month now i have a customer service person calling me with a total differant story and i feel that what every was told to me from customer service it should go we didn't won't nothing change but putting my sister and my neice phones together and my sons and mine together no changes should be made and the person who i talk to said it wouldn't be no problem so i'm asking you to please check into this for me and also have them give their customer service people some kind of id number so customer can write it down and if a problem come up we could give that id number and they can go and talk with that person who we talk to.

I called to order the two phone family plan for free. then gave my information and the offer was 99.99 and $43.00 fee, they didn't tell me that was x's 2 and I called again after they tried to take over 250.00 from my account instead of 163.00 as was agreed upon. The changed the type of phone and plan...I insisted that I did not want to pay a dime over 163.00 and 99.99 a month and yet they took 183.00. I called again after they still would not process the order 4 days later, and some idiot from india or whereeve who couldn't order lunch in english gave me some double talk...and I 'thought' we had it clear I was not interested in spending any more money and two hours later T Mobile took another 20.00....and yet they still won't process my order wanting more and more information after taking my money....I can send copies of the emails sent to me.

In October 2008, I requested that messaging services be turned off on 2 of my 3 telephones (we will call them Phone B and C) in an effort to combat unsolicited ************ spam that I was not only extremely offended by - I had to pay messaging fees for being spammed.

Instead of turning off messaging on phones B/C, they turned it off on phone A, that I was actually paying $14.99 per month for unlimited messaging on. I called back and asked that they please straighten it out and they apologized and said it was taken care of. That evening, phone A now had text messaging but it did not have a dial tone so it couldn't make/receive calls. I called back and they said it would be taken care of. Later that evening all three phones were back to having voice and messaging. I figured I would live with paying the price for the unsolicited spam and just keep the messaging since it was obviously a pain point for TMobile to configure properly. THEN, I got my bill. It showed me having the "Family Plan" for 3 phones but it was now charging me for every minute used on the phone A.

I called back and was told that it was a billing error somewhere and they would open a help desk ticket and straighten out the bill.

The following Month, the same thing happened, and it happened for an entire year. Every month I would have to call them, explain the problem from the beginning, ask them to please fix it, ask them how much I actually owed, and then send them payment. This was extremely time consuming to say the least.

Well, a year later, my bill was finally accurate this month! NOW, phone A drops every call every 20 seconds. I called TMobile back again. I was told that it could be the phone. So, I purchased a new phone and that wasn't the problem. I called back again and they told me it could be the SIM chip so I took the new phone in and had a new chip installed. It still happened. I called back again and was told that they would check the signal in my area to see if it is a faulty tower. That makes absolutely no sense to me since the phone drops every call regardless of where it is in at least a 50 mile radius. The rep told me it really didn't make much sense to him either but that is what he is instructed to say.

4) One customer representative even told me that "671" was a country code. In fact "671" is an area code.

(I did not realize the charge because i was middle of moving and it was automatically charge to my credit card. I trid to access to "my tmobile" to check my account. I trid to receve a password which is supposdly sent to my phone as a text message. As I mention later my text message service was not working well that I could not receive a password.)

I also have a text service which i paid $4.99 for 400 messages. I, however, could not use it 1/3 of the times. I called a customer service and technical support, but it was not fixed. By my not being able to use text message created problems.

I happen to move to Guam that I really want to terminate the contruct without paying the penalty fee. I believe that it is at least t-mobile can do for me. I was, however, told that they could not help me.

I want to complain about T-mobile's policies and fees for international calling. I recently went on a trip to the Bahamas. Since I knew the fees for international calling, roaming, etc. would be different I decided to call and find out. I spoke to a friendly, seemed to be knowledgable gentleman, who told me that calls would be about $2.99 a minute. Any internet use would be about $15.00 a kilo-byte. So I decided I would not use my phone for internet at all.

I made one call that was about 11 minutes and two other calls that were about 4 minutes. No internet, no texting, no checking voicemails. My bill was $200 higher than normal. Of course I was staring at the computer wondering wtf. When I called the girl on the phone had a lot of trouble even figuring out where the charges came from. She said I was charged $2.99 for each time someone called and left a voicemail. I was also charged anytime I had an email.

Basically I was doomed because the phone was on. I didn't even have to be using it or doing anything. They graciously credited me for some of the voicemail calls and half of the internet, even though I didn't use any. They acted like they were doing me a favor. I told them that when I called to get prior information before traveling I was not told of these other possible charges. Oh well, doesn't matter.

Moral of the story, TURN YOUR PHONE OFF. If you have to make a call, turn on the phone for that and then turn it off. It's draining your bank account just by being there. Use a payphone, it might be cheaper. Don't even think about internet. The T-mobile people are nice enough on the phone, but they pretty much act like the don't care.

T-MOBILE changed my rate plan without my permission. I was told one amount I have been paying for a year now. The contract is for 2 years. The amount included text messages of 400. One day I tried to text and I called and was told they took the text off and in order to get it back I had to pay 10.00 out of my bank immediately. And then receive a lesser amount of 300 text per cycle. I refuse to pay the 10.00 and they refuse to put the text back on my phone. I asked how could they change the plan without my permission and no warning.

On 09-26-09 I placed a call to tmobile to upgrade a line and spoke to 2 different wireless representives who were not helpful and both were very deceitful. I purchased a cell phone line on oct 31st 2007 and it has already been 22 months for a full upgrade and they told me I will have to wait another 4 months there nothing they will do. One customer representive told me my upgrade was use on another line back in feb-march 2008 but I only had the line for 6 months, how can I have gotten a full upgrade?

The second repsentive said I used it when I purchased an extra line back in oct 2008 so how can I be getting a upgrade in 4 months. I tell u because they feel they are bigger than any law created by goverment or the people that live within its states. Its a shame that this corporation can do whatever they feel to make us feel insignifigant and feeble while they pay fines up to 300,000,its similar to me buying hot dogs for my friends. You don't care cause you don't think twice about it. And you know you can don't it whenever you feel. These are just one of those times that i am glad we have religion,remember there is only one being that is truly above us all and you(t-mobile USA)will never be above that. You may have got over on me,but its over its over.

The G1 Phone that I bought from them was preset from the manufacturer to roam (internet data) all the time as needed. I was not informed by any means and not even in the contract that it will be the case. I went to Canada for a night without the knowledge that the phone was continously connected to the internet on a roaming basis. Spoke with costumer service representative and gave 25% discount and that's the maximum that they could give, if I won't take the "one time offer" at the time of conversation, it won't be offered again and I would need to pay the full amount.

We have had a wireless family plan with T Mobile for at least 5 years, with 3 phones on the plan. Last week my daughter (one of the 3 phones) left for UWLaCrosse. Her phone coverage/usage in LaCrosse is almost non existent as they do not have coverage in that area. T Mobile admits this and does have a policy that a person can get out of a contract if there is no service in the area they reside. Even though we are on one family plan, my husband/myself are over our contract coverage date, but my daughter'over $200 out to get outside help over and above Lenovos (none help] and still have a computer that does not work the way it was to have worked when I bought it. This contract does not come up for renewal until May 2010.

We want to cancel her contract and get on another competitor's family plan that would have coverage for her in LaCrosse. The problem lies with the proof of residency my daughter must provide to get out of her contract. She must provide one of these three items and no other identification will be accepted by T Mobile. 1.) Drivers License with new address 2.) Voters Registration card 3.) Utility bill with her name and address on it.

MN has reciprocity with WI colleges, drivers licenses are not required to be changed. She not a resident of WI, so voters registration would not be changed and she is in a college dorm. There are no utilities for her to pay (thank God, college itself is expensive enough). I have provided proof to T Mobile of her residence, with a college letter head stating her name, address, and dorm room #, also her college ID. They will only accept one of the 3 above and that is it.

While speaking to a manager, she hung up on me(on 9/8/09). The fee for breaking the contract early is $200.00. The college does not provide phone service to the dorm rooms, so my daughter's cell phone is her only life line for 9-1-1, etc. Can you help us with this issue of identification? T Mobile will no longer even discuss this with us. We would lose $200. for breaking the contract of the wireless, or if keeping the phone, there would be little coverage and possibly have a emg/911 call not go through when need be.

I went into at t-mobile store to inquire about having the internet feature added to my phone. I was then told a new web connect stick had just been launched and I would get faster connection. After being asked how much I used the internet, I was told that the 5 gig offered is more than what I use. Despite the high costo of $65.00 a month, I decided to give it a try. The first two months went well, but he cost of $65.00 a month was getting too costly for me giving how little I was online. I then called customer service to request that the internet feature be adding to my phone since that was only $24.00 a month instead of $65.00.

I was planning then to terminat the web connect stick which cost $65.00 a month and pay the early termination fee in installments. An entire two weeks later after I had the internet feature installed on the telephone, I was called and told that I had gone overthe 5 gig for the previous month and I now owe $500.00 and though i was only one week into the new cycle, I owe $300.00 plus $200.00 for the early termination fee. I was threaten that though my cell phone was no longer under contract, it's service will be interupted unless I make arrangement to pay that amount for the web connect stick even though that as a separate and new contract from my cell phone.

I live alone, so there is no question of whether someone else could have been using the internet in my absence. I did not used the internrt anymore in the last two months that I did the previous two months. So I did not understand why I owed that much. And beside they only alerted me suppose over usage after I had the internet feature added to my phone and was planning to terminate the web connect stick early.

I signed up for a contract with T mobile. They are now giving me very terrible customer service, and virtually ignoring me basically. My only recourse is to pay them 200 dollars to get out of this contract. Something has to be done about these cell phone contracts because companies like T-Mobile abuse the contracts. Granted they do give you a 14 day buyer's remorse period to sever the contract, but 14 days is not long enough to realize that you've been had. One needs 90 days.

I basically want a phone that will alert me when I have a voice mail or missed call. They said there is no such phone that will do that, except a black berry which would be a 400 dollar upgrade. Every other plan I have ever had, the free, cheap phone would alert you if someone called you. On top of that, the bill came, and there was all kinds of hidden fees. They charged for roaming but disguised it as "long distance and local charges."

Fair enough, if they are going to rook me, then they are not living up to their end of the contract as far as customer satisfaction goes, and therefore the contract is void. Also, the sales person at the kiosk lied, misled, and misrepresented a lot of other things. And why not? The whole goal of the game is to get you to sign the contract, not to give you customer satisfaction.

Thanks in advance,

In June 2009 I had a fall,suffered a concusion, and loss of memory for a period of time. My prepaid phone expired durning this time. When I was able to call T-Mobile I got no help. I wrote two letters to T-moble with no reply. I just wanted to continue with them but not loose my $139 balance.

I chose a new phone and the representative said to me there was a $50.00 rebate available too. My contract was extended for two more years with unlimited minutes for $49.99 per month. I filled out the rebate form sent to me with the new phone and sent it in to T-Mobile. Also, I kept copies of the rebate form and all information submitted to them.

After sending in the rebate form, T-Mobile sent me a letter on April 30, 2009 stating they were unable to process my rebate because they needed more information. I sent them all the additional rebate information requested and kept a copy of the information they were asking for. I went back to my rebate form and noticed I did qualify under the terms of the rebate form, and all of the additional information they requested was submitted.

On June 9, 2009, I received a letter from T-Mobile Rebate Offer. They informed me they were unable to process my rebate because my account was not activated in the correct selling point per the terms and conditions stated on the rebate form for the offer. They then informed me purchases from un unqualified selling point are ineligible for the rebate program as submitted per your rebate form. I went back to my rebate form and read the following, "Rebate offer valid only for purchases of qualifying handset upgrade through T-Mobile Customer Care&Web." The rebate form then states, "Offer not valid for purchases made at any other locations other than t-mobile.com, or 1-800-.

My phone was ordered through T-Mobile at 1-800-T-Mobile. The rebate form also states ,"Offer not valid on Flex Pay plans without a one or two year contract. My Flex Pay plan was for two more years. My account was in good standing, and I qualify according to the terms stated on the rebate form. Why did T-Mobile send me a letter asking me for more information in order to process my rebate and then tell me they cannot process my rebate at a later date?

I called T-Mobile and spoke to a woman who was very nasty and rude. I hung up the phone and called them back and spoke to someone else who was very nice and said I did qualify per the terms of the rebate and said the rejection letter was sent out by mistake. The person then said I would be receiving my rebate in six to eight weeks and gave me a new tracking number. I expained to this rep, that six to eight weeks have already passed per the original submission and explained to her the original rebate form said I should receive my rebate in six to eight weeks. The rep appologized and said she would process the rebate and send it to her supervisor for expedited processing.

Today, July 2, 2009, I received a new letter from T-Mobile with my new tracking number on it. The new letter said the same thing the original rebate rejection letter said. They were unable to process my rebate due to the same reasons explained in the rejection letter dated June 9, 2009.

I still do not have my rebate, and the rebate offer is a fraud. After three months have passed, I decided to check Consumer Affairs website to see if anyone else has had this problem with a rebate. I noticed on March 26, 2009, under T-Mobile billing complaints, another person is also complaining about not getting the $50.00 rebate from T-Mobile.

If I do not qualify for the rebate, then why did T-Mobile ask for additional information to process my rebate on April 30, 2009. Why did a T-Mobile rep tell me on the telephone after receiving the rebate letter dated June 9, 2009 I qualified for the rebate? Why was I told I qualify for the rebate and now I am being told I do not qualify? This looks to me like a slick and dishonest way to sell older cell phones before a new model is introduced.

June 26, 2009, attempted to make a purchase of a pre-paid cell phone, totaling $125.00, with my Visa/debit card. At that point they immediately placed a so-called hold for that amount on my card. After that they said they would transfer me to the Verification Dept who would ask me a few questions. I answered all of their questions, then, according to them, they told me I cannot purchase the phone because one of the questions was answered incorrectly.

I spent the next 3 days (5 days if you count the weekend) bouncing back & forth between T-Mobile and my card company trying to get them to remove the hold so I can use my card at a brick & mortar phone store. This caused much anguish and frustration because the hold---which blocks the account---prevented me from purchasing elsewhere. I am livid that they can immediately place a hold or block on my account, but yet I have to go through a living nightmare to get them to take it off.

On top of all of that, some of T-Mobile's reps were downright rude and should not be in a position of providing any type of service to the public with an indifferent attitude. And, they were secretive about why they refuse to sell me a phone, telling me to go to a store to buy it.

I was with T-Mobile since 1978 or 1979. I have never defaulted on a payment or any other thing. I always paid my bill on time.

I added anoter line to my cell and the Family Plan (unlimited) everything. At that time the rep told me I could cut that line off at anytime. When I tried to do that yesterday (May 19, 2009) several different rep's and supervisor's told me that I would have to pay a $200. cancellation fee. I told them that is not what I agreed to and could they produce the phone conversation where I had agreed to that. They told me that it was recorded at random. I even asked could my friend on T-Mobile transfer her number to that line and they said she would have to pay that cancellation fee to which I said it is not a cancellation it would be a 'transfer.'

I even told them that they would be better off waiving that fee (if in fact it was a fee) because not only would they make that money up in two months but because of my long un-blimished service with them which they would lose. After an hour or more I was so angry that I told them to cut off both lines 'now.' They did and I have no phone at the moment, not even a land line.

They said I would be responsible for another two hundred dollars for the cancellation of my number. I never went to a store nor signed a contract. I will not pay the 'cancellation' fees. I will pay them what I own them, in fact I sent in a payment yesterday very early but I refused to be duped and cheated! There will be credit damage to my record because I refuse to pay their so called fees. As that was my only phone, I now have no phone!

How can it be legal for a cell phone company change your plan without your consent?

T-mobile bought Suncom. Customers were told that nothing was going to change if you stayed with the Sun-Com unplan and everything was fine. About 3 months ago I started getting really high phone bills. It took 6 phone calls to understand what actually happened and I'm very curious how this can be legal. They changed my plan and started charging 20 cents per text message after they sent out a notice that they'd be making this change to my account. I pay stuff automatically so sometime do not open all my phone mail. I was also often receiving double text messages on my phone that they could never explain.

How can a cell phone company change your plan without your consent? It seems illegal and yet they say it's in the contract for them to do it. It's very frustrating because and they are unwilling to acknowledge that it is slimy and underhanded to change someone's plan without them consenting to it. I have to pay these outstanding text message charges. They were GRACIOUS enough to credit me half of the text messaging charges. I am not happy with T-mobile and their robotic responses to my issues. To me, it is unacceptable for a company to change your plan without your consent and then charge you for the changes you never consented to.

I was told that I would receive a rebate when I got a new phone and renewed my contract. The t mobile rep. gave me the rebate forms and told me what to do. I got a letter from t mobile that I did not qualify for the rebate because I did not add a service. I was never informed that this was the prerequisite. my daughter renewed her phone (same as mine) at a different site and received her rebate without having to sign up for this service. This is the second time that I have been a victim of deceptive sales practices by t mobile. I would appreciate if you would look into this matter.

t mobile ran a special 3 day on line add for samsung phones, every time for 3 days when i tried to order they said there is a problem with their computers and try again. after trying to order for 3 days i called customer service. they also could view the special, but could not help me, nor is there any way to connect me to them. i emailed them, and tried to get the order while it was still in progress. nothing could be done while the special was active. the day after the special was over all systems were working fine but i could not have the special. they said i needed to order it then. although through their fault, there was no way i could. if that's not a scam, i don't know what it is!

I I signed up for a two year contract back in March of 2007; it was a family plan with 2 lines. A year later in March of 2008 I had to cancel one of the lines to a cost of $200 dollars and needles to say I had to choose a different plan since I was only keeping 1 of the lines. I called today (March of 2009) to say bye to T-mobile and they tell me that when I switched plans back in March of 2008 they sign me up for a NEW 2 year contract, I was NEVER told I was going to be sign up on a new 2 year contract, I was already upset for having to pay $200 for canceling a line! People switch plans all the time, that doesnt mean they are making new contracts does it?

I have to be with T-mobile for 1 more year according to them, its going to cost me around $1,200.

I contacted T-mobile to find out how many text messages I had remaining on my plan for 1000 text messages. I had tried several options (using the t-zone feature, dialing #msg# from my phone, etc.) but was unable to find out a minute used or remaining function. I finally called the customer service rep at T-mobile to try and resolve this.

I was told that I had turned off the msg function online and would be charged a total of over $28 dollars for the messages I used. I tried to explain to the rep that I had JUST renewed my contract with T-mobile for 2 years, and it was illogical for me to turn off the texting function and then proceed to make over 100 text messages (in their defense they DID waive the texts made of this current bill plan). I also mentioned that it was NOT my responsibility for ensuring their security at T-mobile and anybody could have hacked into their system and done this for 'fun'. Anyhow, no amount of arguing or trying to show how illogical this would be would do no good.

She finally said she talked to a manager who offered to split the cost (I'd pay $14+ dollars but I still am very unhappy over this and told this rep several times I would not renew my t-mobile contract. Unfortunately, since I just renewed it, I will have to wait 2 years or pay the $200 dollar contract violation fee in order to end this. I still feel that this is unfair, and wish to file a complaint.

I called T-Mobile to find out about service, ask about all fees and monthly service charge because I want to switch from sprint and I was told that they have best customer service and all the good stuff. I ask that if my phone will be unlock and was told only if I approve for service and dont have to pay/hold a deposit my phones will be unlock onsite and will not pay any activation fee as well. Now I went in got service approved for up to 10 lines no deposit.

The rep from the store called up to get the phones unlock and was now told I have to wait 90 days. My reason for going to them is unlocking the phone because I travel and need to change the SIM card to use PLUS I have to pay for activation.Also was offered the home service and I signed up fo 2 lines same day for $10.00 per month. The rep from the store called her people before she sold the equipment to me to find out if I can have the service with the unlimited plan and she was told YES so got signed up 2 days later the rep called me and said that they will not be able to offer the at home to me the only way will be I have to DOWNGRADE my plan.

I spoke to 3 supervisor about this issue and no one is helping with anything. They told me I can return the equipment if I want. I was given incorrect information to sign up for service and I need to get what I was promise. They ran my credit and establish service already. I was mis-informed 3 times and the rep from the company t-mobile was given wrong info as well about the home service I have all ID # of who I spoke with as well.

Please have someone look into this matter as soon as possible because I have 14 days.

This is the second time they charged us for third party services which we never ordered. They claim they have no control over these companies, and only collect the fees for them. How is that possible? We write one check each month to TMobile; not a separate one to the third party. This has happened to EVERYONE we know who uses TMobile.

They DID refund the amount, but only after our strenuous objections to the charge. They told us we must have said yes to this service not once, but numerous times, and these services do not appear on the lines easily. We did not say yes either time to these services.

I go service on a 14 free trial I attempted to return the phone and they said they could not I would need to return when the manager was there. I went back returned phones to Nick and they were never removed from tmobile.I received a two hundred dollar bill for service. Tmobile told me to call the store and they do not answer the phone

A 220 bill for services not provided and a much greator cost than stated

I purchased a T-mobile prepaid phone in Dec 2008 with a $30 rebate. A letter dated Jan 19, 2009 states that my rebate had been rejected because of an inactive wireless number, which is totally false. The rebate processor put in some fake number. I called on Jan 20, 2009 to get the rebate corrected and got a new tracking number. I have sent 2 e-mails for follow up and received NO response. I haved read that Young America rebate processors for T-mobile were pressured by their supervisors to deny totally legitamate rebates, which in my case has happened.

In short, T-mobile has committed fraud and stolen $30.00 from me and I am not happy about it. I have already contact the BBB and FTC regarding this matter and will publicize this matter until it gets T-mobiles attention that what they are doing is fraud. I'm sure that this has happeneded to others and there may warrant a class action lawsuit against T-mobile.

I have not received my $30, which is rightfully owed to me.

Prior to visiting relatives in Maryland I thought that it would be wise to contact my cell phone company to inquire about roaming, etc. I called and spoke with a customer service person that assured me that with my T-mobile Plan I'd not have to worry about roaming fees. My wife even showed me at a T-mobile website that we had Free Roaming. I asked several co-workers if they had T-mobile and if they had free roaming. They reassured me that T-mobile offered free roaming. One even stated that he was charged for roaming, but the charge was removed after speaking with a service representative.

After our trip- our cell phone bill was over $700. I talked to several different people with several different excuses and explainations that made no sense to me at all. When I asked to speak to a manager my call was somehow disconnected. I even called to arrange a payment plan and was refused. If I wouldn't be charged a fee, I'd cancel my service with T-mobile.

Every since they took over my last cell company, I've had charges that I don't quite understand and can't get anyone to explain them in a way that makes sense. My cell phone number is long distance from my residence. If my children are at home- they have to dial 1 + the area code to reach me. This is another issue that they don't seem to understand when I try to explain. This prevents ill family members from calling because they can't afford a long distance call. If they call my house, it's a local call.

Have 3 children in school and a wife that travels often on the road to work- Therefore I need cellular service in case of an emergency, at least

I am trying to change my phone because the one I have have several problems. I want to upgrade it but they are charing me 399.00 for the upgrade. they only charge 179.00 for new customers. You would think they should treat several year customers better

I want to cancel my contract that if over in May 2009. They informed me that it is $200. they don't prorate them. They stated it makes no difference if you cancel after 6 months or 18 months. It will always be $200. My husband had AT&T they told him legally they had to prorate his contact and give him credit for the months he had it

T Mobil charges way to much for their service.I got away from them now its just a reap-off.

Received text msg from tmobile..stating that I "had over extended my text minutes and I have the opportunity to upgrade". I texted them back stating there is NO WAY! Went on line to check bill...they have me overcharged for text msg by 280. I called CS and said something is wrong. I said "NO Way I texted that much" the rep went on to say a whole lot of crap and that I was at fault for the texts.....I tried pleading with them that something is very wrong and is there a way they can check....NO...and then we got disconnected....called back.....spoke with CS and told circumstances.....said they would get Deb on the line......after 5 min Matt comes on.....

I explain again......and he chuckles....."OH no, there is no way to get and individual and no extensions".....contrary to what I was told previous to speaking with Matt while I was awaiting to speak again with Deb..He would not budge...asked to speak with someone in payment plan..as I have fallen on financial bad times due to health......they would accept payment of $50 but would need my checking account so they could remove the remainder in 7 days. I said there is no way and what would it cost me to get out of my contract....$200...was the reply..even though they tell you initially that it is pro rated after the contract.....I just hung up......

I am very tempted to cancel it all....and put them in line for payment with everyone else that is waiting......oh....no one...wanted to address that there may be a problem.....with the billing......I am currently checking my texts against my daughters billing(she has a different phone provider)....and then the other 2 people I text......incidently....my one daughter said they only texted a little over 200 last month, with most going to her spouse....and tmobile had me texting her over 175 times. This company is another that is ripping off the public....is it me or what....that anytime you have a dispute with a bill..be it phone, credit, or whatever...it takes an act of congress(bum reps) to get anything done..only to come out frustrated and confused ...where you are put in the position of being the guilty party..and have to jump thru hoops to be vindicated.......I for one...am totally disgusted with the whole consumer products industry...there is very little recourse for an individual......and these companys know it! I will pursue this after I have had time to double check my bill against the 3 individuals I text.

I said, no? well he assured me that he could give me a better deal than ATT which it was the company that I had, and our conversation when something like this

-200 sorry 400 because is two lines

- Okay, that sounds very nice

I was a SunCom customer prior to their being bought out by T-mobile. With SunCom, I had a plan with 400 anytime minutes and 10 people I could make and receive unlimited calls to. T-mobile only has a MyFaves with 5 people, but a fairly similiar plan. When my bill arrived, they charged me for all my calls and I could not set up any options online. I spoke to one very helpful rep who said she put a credit in the account for the mistake and that my plan would actually be unlimited minutes for $29.99 until November 08. We went over all the account information and I was going to make a payment over the phone.

I was transferred several times, and finally I spoke to someone who said I could set up a payment for a week away, on the 16th. He was unable to set up for the 15th and tried to convince me to set up for the 15th anyway. I refused and he said he would just notate the account and I could call back the next day and set up a payment for the 16th. When I called back I found out that he had lied to me and the only way I could set up payments was to make a partial payment and then set up a 2nd one for the 16th. Frustrated by that farce, I called back and again was transferred several times, each rep telling me something different. The last one refused to allow me to speak to a supervisor, claimed she would have her call me back, and asked for my phone number, claiming that she had no access to my phone number which is the same as my account number.

No one has ever called me back. No credit is reflected on my account. And my MyFaves has not been set up the way I was told that it was. It has been nothing but one misrepresentation after another with this company, and I honestly do not think there is one person from T-mobile who can HONESTLY help me. I fear that my bill and my account will never be corrected, since every time I speak to someone they tell me I have to do something different, or they say it's taken care of when it isn't.

On the T-mobile website, I am currently showing a balance of $471.60 which does not reflect the credit of $280, and my MyFaves is not set up which will result in more charges for calls which are supposed to be unlimited.

T-mobile offers a discount to associates of my company including the cost of the phones. I was told that since they couldn't verify me over the phone, that I had to go into the store to get the discount. I did so and did not get the discount for the cost of the phones. Appears to be a bait and switch program for a service that is not attainable.

$250 additional cost for phones.

I called t mobile regarding a promotion I received in the mail for cell phone. I waited 30 minutes in total to get through. I kept redialing after holding on for 8 minutes each time for someone to respond to the phone call since I was holding on for a long time.

First I spoke to a salesperson after giving her the code number of the promotion I asked her if I was entitled to an upgrade for my phone since I was renewing my contact. She informed me her system was down and she could not help me with this question only the promotion.

So I asked her to connect me with a supervisor because I had 3 different questions pertaining to my t mobile service that I wanted to have answered. Her supervisor Miranda told me that it was not her job to talk to customers she ONLY supervised her staff- the same as i did- so she would not respond to any of my questions including where she was located. This is a 1st for me --she was extremely strong with repeating she was a supervisor.

T-mobile's practice is deceitful. On the website it states: You can change your rate plan as often as you would like; however, some promotional plans will require you to sign another service contract. I was not looking for a promotional plan, all I wanted was to increase minutes. I was told that it was not possible I would have to extend my contract for a year. I spoke to Nick C. Employee ID 4836222 who agreed with me that what it is stated on the website is not clear and that many customers feel the same way I do.

T-Mobile should be clear with their practices. It should state, Any change in rate plan will require an extension of the contract. and not trap unsuspecting customers into yearly contracts. The fact that they will not allow me to increase my minutes without extending the contract will cause me to incur approx. between $100-$150 more a month.

my husband and I both have family plans, 2 months ago we talked to a rep about possibly shutting down one of the lines and moving the other lines to the one remaining family plan, we were told we could do this, then a month later we called back again, made sure we heard them correctly, again the same thing.

my son who is handicapped wanted his own plan off of the family plan, that way we would have an xtra line, we were told, because he doesnt have any credit, he would have to use the prepay menthod but we would be stuck with a $200 early termination fee, before that we talked to 3 other people who told us 3 different things.

T-Mobile is a rip off, read the fine print before you sign up for any type of family plan, they tricked us and now we are trapped with 2 plans paying nearly $500 a month! They also need to train their people better, the right hand doesnt know what the left hand is doing.

On August the 29, 2008, T-Mobile is changing their Terms and Conditions by increasing International Text Messages Rates from $.15 to $.20 per message. I was notified of this through a news article. On July 10, 2008, I called the T-Mobile customer service number to discuss this rate increase. They confirmed this rate increase. I then advised the representative that I would like to cancel my contract without incurring the early termination fee because the rate increase is "materially adverse" to me and based on the contract I signed with T-Mobile, changes to the contract that are "materially adverse" to me allow me to cancel without having to pay the early termination fee.

After speaking to Kim (ID#: 4836323), Heather (ID#: 4836663), and Codi (ID#: 4836636) they refused to allow me to cancel my contract without the early termination fee. They claim that International Text Messaging rates can change at any time. I explained to them that they are correct, however, according to their agreement, if the change is "materially adverse" to me, then the contract allows me to cancel withough and early termination fee. Cody (ID# 4836636) stated that she is notifying me that international text messaging fees are not included in that statement of the contract. However, she could not show me where the contract states this. She said, "I am telling you verbally on the phone." I explained to her the "4 corners" theory of contract law, which states that you can't go outside the 4 corners of the document to explain something away.

In the end, all three representatives refused to allow me to cancel my contract without without paying the early termination fee. The facts are as follows: I signed this contract in September 2006 with T-Mobile and the rates for International text messages were $.15. T-Mobile is modifying the Terms and Conditions by raising the International text message rate to $.20 on August 29, 2008. According to the Terms and Conditions, I can cancel my contract without incurring the early termination fee if the modification is "materially adverse" to me, which is the case.

I called to cancel my contract, however, T-Mobile refused to allow me to do this. I feel they are violating the terms and conditions set forth in the contract I signed. PLEASE, help me resolve this dispute with T-Mobile. They are a huge corporation with a lot of money and legal resources. I am one person. They are bullying me. Thanks for your help. They want me to pay $400.00 early termination fee, $200.00 per phone.

My husband left me several months ago and now I am paying for a phone line that is not being used. I am living somewhere where I have not been able to find a permanent job. I am a single parent making $9.00 an hour an paying all the bills myself. I have repeatedly called T-mobile to ask them to please cancel the 2nd phone line and to be kind enough to waive the cancellation fee. They refuse to do so. It is in the power of the company to waive a fee and obviously they are not generous enough to help.

There is no place for kindness in big business unless they get a tax break I guess. My phone bill is $85 at least everymonth. I sent a letter to the corporate office and they still will not cancel the contract and waive the fees. They offered to give me a lower rate plan but extend the contract which still would cost me the same amount in the end. I did tell them that at the end of the term I will no longer be their customer.

It is making my financial situation worse because I alreay make $100 less than needed to pay my monthly bills. I am looking at dropping things that I do not need but still will not make enough to live off of. Who wants to work 40 hours a week and never be able to have any savings?

I was experiencing overages on plan and called to inquire if I could switch to another plan that would eliminate overages, or an increase in plan minutes. I was coerced into a plan by this particular representative, and she assured me that I would not experience overages. The following billing cycle, I had charges of $87 for roaming charges that were not disclosed to me in writing or verbally. The plan I was switched to by the rep was a local plan with roaming, so the minutes were increased but only included the coverage area of my surrounding areas. I had asked several times to please send information about the plan in writing, but never received anything! I then called T-Mobile customer service when I received the bill, and I talked to a rep that assured me the charges of $87 would be credited to my account, and he switched me back to my original plan upon my request. I waited for 2 bill cycles, and did not receive the credit. This is fraudulent activity, and coercion by T-Mobile. I have requested a credit for this activity and they have refused now 3 times to cooperate.

I have been a customer with T-mobile for about 4 years. When I first got my phone I had a plan that included nights and weekends for free. After the first two years my contract expired and I got an outrageous bill. I called the customer service and they told me that I never had nights and weekends and that this bill was valid. Well I had since moved and lost all of my bills (for everything, not just T-Mobile), so I had no proof. I had to pay the bill and they changed my service plan. About a month ago I upgraded to a new blackberry phone. When I did the upgrade over the internet I had two options, 1: to pay $200 and extend my contract or 2: I could pay and extra $100 and not have my contract extended. I chose to pay the extra $100 and not have my contract extended. I also chose the option to make payments on the $300 phone. I was told to call once my bill was due to make the payment arrangements.

I have called and their idea of payment arrangements is to pay today and the rest within two weeks. I am not sure what kind of payment arrangement this is. The rep was extremely unhelpful and said that if not paid my phone and my daughter's phone would be disconnected until I pay it. I then asked when does my contract expire because I don't want to do business with this company anymore? He told me not for another year. At this point I was furious. I asked him why did I choose to pay an extra $100 not to have my contract extended if they were going to extend it anyway? All he could say was all contracts are extended with new phones or upgrades. I said that is not what I chose when I ordered the phone. And he continued to say the same thing over and over, if you can't go ahead and make a payment your service will be disconnected and your this call will be ended. So I asked for another person to help me. He just kept saying the same thing. I was so frustrated I just hung up. This is the most awful company I have ever had to deal with and I will NOT pay this bill and I will take my business elsewhere. I do not think it is right for these people to treat their customers in such a manner because they feel that we NEED their service. What has this world come to?

I will now have to go to another service provider. And have a negative credit rating.

I have had a contract with T Mobile for over three years. We never went over our minutes. Last month I had a huge bill $100 over what I had planned on due to text messages. I called to have the feature removed and was told they couldn't do it. Nonsense! In this day and age of technology they can and CHOSE not to so then we are forced to pay for texting we did not ask for or pay an additional fee for unlimited texting. How much does it cost THEM? How can they afford to charge $100 one month then $15 the next? You are trapped into buying a service you never asked for!!! We were told that evening minutes went from 7pm to 7 am. At some point they decided to change it to 9pm! One phone call due to their definition of overages was $162!!! How can they get away with this??? I am trapped and at their mercy until Sept 08 when I can try a company with proper and fair business practices. What happens if I break the contract that is breaking me financially?? Can anyone help???

On October 1,2007 I called to inquire if I could receive a plan that I wouldn't go over my daytime minutes and text messaging.I was told about the 300 myfave plan with an additional 19.99 for internet service and 9.99 for unlimited text message, so I agreed to the plan. I was told by the customer service representative that they could activate the myfave for me or I could do it online, so I chose to to do it on line.That same evening my partner and I placed the numbers in the myfave save and a prompt showed up and said ok our myfave were active and we weren't allowed to change the numbers until the next billing cycle. Today I decide to view the account to see how much the bill would be and to my surprise the bill was 676.23. So I called TMOBILE to ask why would it be so high and I was told that we went over our minutes and not once we used our myfaves. I told the rep we did activate and that's when I was told 1. that the phone we have MDA is not a compatible phone with the myfaves. 2. there is no guarantees with a non compatible phone and myfaves working. and I just found this out today all this information. So I tried disputing the fact that tmobile said we never activated the myfave online by giving the numbers we entered on myfaves and told ther rep this should be proof.Since me (the customer) I am thinking hey the numbers are in myfave so I'm ok no I wasn't. I told the rep it should be proof since one we enter those certain numbers and those were the only 5 that were used so often out of 50 other numbers on the bill. TMOBILE's response was no that is proof is just you called those numbers the most and there is nothing that they could do. So now I'm left with paying for something I shouldn't be paying for.

I have to pay for a bill that I shouldn't be paying due to TMOBILE's miscommunication

I called the 800 number to inquire about upgrade to another phone and was quoted a price. I advised the representative that I needed the phone quickly he advised me that I could go to any T-mobile location and pick up a phone there for the same offer maybe even a better one, I drove to the store and when I arrived I was given a totally different price than what was quoted me. I called customer service and was told sorry we cant offer you what the previous rep had offered.