T-Mobile Customer Service

I have been with T-Mobile for a very long time. In fact, T-Mobile is the only cellular phone company I have done business with ever! I recently looked into getting the Walmart plan of $39.99/month each phone. The customer service rep insisted that it's not the same service and they could give me the same price with a better network and discounts on phones. I am now under a two-year contract and no discounts and it's the same service. No one cares that their customer service lied because they have me under contract but when my contract is up I will leave. Meanwhile, I will write and tell everyone I can that T-Mobile customer service stinks! Buyer beware! Only resolution was a discounted phone offer that was higher than I can purchase a phone at Walmart or Target! Some discount and horrible customer service!

T-Mobile upgrade is a scam! I've been a loyal customer over many years with T-Mobile, only to be treated as if I weren't. Currently, they are running promotions for new customers only which allow new customers to choose from many of the phones offered by T-Mobile for free. I am eligible for an upgrade on two of my current lines. However, I am not allotted the same great opportunity as new customers are being provided.

I attempted to phone customer service and inquire why this practice was allowed. The representative gave me some lame story about different deals being run at different times. What?! This does not excuse the poor treatment of a loyal customer. Where is the incentive to keep their good customers? So anyway, I was then forwarded to the "customer loyalty department" to "see" if they could further assist me with a better deal. Uh, negative. The representative, named Zach, gave me even more ** and tried to offer me a supposed deal of paying $250 for (2) phone upgrades. Zach said it needed to be paid upfront and then I would receive a credit of $150 on my next bill, thereby only coming out of pocket by $100. Seriously?! This is still not the same "free" phone deal that new customers are currently being offered.

As a loyal customer, this T-Mobile practice does not make logical sense. How does a company with poor practices stay in business? There is much to say about a loyal customer who pays a large monthly fee on time every month and without issue. These are the customers a company would want to keep, meaning these are the same customers a company would want to provide a huge incentive to keep their business. This is not the case with T-Mobile! Apparently, a loyal customer does not have true meaning to the big wigs that run T-Mobile, as they do not provide loyalty in return. My current 2 yr contract will be up in June of 2012 and I will be hitting the road and not returning to this company again. I will take my loyalty somewhere else to a company who will give their loyal customers great benefits and appreciate such a customer. Perhaps this is one of the many reasons why the owners of T-Mobile are in a desperate need of merging with another company to save its business. Karma! T-Mobile will be its own demise.

Google are changing their terms, despite section 2.11.2 of their terms. T-mobile (erroneously) claims that as they have not changed the terms, no cancellation or replacement will be made available. Sadly in the UK, we have a law which states any company allowing their equipment to be used for these purposes, is guilty of a criminal offense. The damage to me is to either pay the charges, and don't use the phone, or agree to give Google my personal data, in excess of what I would give anyone (family/friends/my bank/the government).

Like so many people on this site, we were misled by T-Mobile, almost a bait and switch. We have been T-Mobile customers for 7+ years. My husband went to our local T-Mobile store to see about internet access through T-Mobile. We do not always have the best T-Mobile service in our area, so we were dubious about how the internet would work. However, we live in a rural area, and our internet options are few, so we were open to trying anything. The T-Mobile representative told my husband that we could try out the stick for 30 days, and if we did not like it, return it at no cost. If we did like it, we would be billed $39.99 per month for the service. He also said that it would take approximately 2-3 days for the internet access to be operating at its optimal speed. Fine! He brought it home, we loaded it, and it pretty much sucked. It was 1/2 as fast as our Mom and Pop-Phone Company internet access we currently had. We waited 3 days, no better.

Two weeks later, it was still sucking so he went to the local store to return it. The representative told him that he had already paid for 30 days, so we might as well keep it the full 30 days. A few days later, he again returned to the store, and again they told him that he should go ahead and keep it as they could not prorate the price. After 23 days, I insisted he return it as we were not using it. He took it into the store, and the same representative refused to accept it. He stated that we only had a 14 day try out period. As for the fact that he had told my husband not once, but three times, that he had 30 days, oops! Sorry.

We called T-Mobile repeatedly over the past 3 days and have spoken to numerous customer service representatives and managers, all of whom refuse to do anything. So, now, our choices are either pay the $39.99 per month for two years or pay a $200.00 early termination fee or get some other poor fool to assume the contract and the suck service. Really?! When your customer service rep admits that he told us the wrong time? We are still within the 30 days told to us, we still have the stick, and no other options. T-Mobile, you blow! We have been customers for 7+years, spending thousands of dollars in phones and services, and this is how you treat us? I am madder than hell! I will never recommend them to anyone. This experience has soured my entire T-Mobile history.

I had service with T-Mobile. I had 3 phones and 2 belonged to my daughter and her husband. She paid her share on time as well as I did. However she moved into an area where the phones did not work. She called T-Mobile and they told her to write a letter and they would shut the phones off with no termination fees or any type of fee. Within a month they shut off all the phones and charged me over $1,000. They said my phone was over due and they kept charging me until July. All communications with this company have been fruitless and have yielded no results. They are now on my credit as negative and I can not get this fixed. The consequences are negative credit rating and a bill that is four times what I owe them.

Well, my experience with T- mobile is rated less than 1! My boyfriend has been with T-Mobile for about 7 years now and he had wanted a new phone for Christmas, so I bought him one. Keep in mind that his old phone works internet and all service. He activated his new phone and the internet wouldn't work. He then called customer service.

They told him he was outside his network range and couldn't use the internet where we have been using the internet on the other phone the whole time. Well, being a loyal customer we thought that he should at least be able to switch for a phone that would work or something. Between 4 phone calls and numerous customer care people, they say they couldn't help us. And not one of them could even answer us why the new phone won't work but the one that he had for 3 or more years can! I do not recommend T-Mobile!

A few months ago, I filed a claim for one of the cell phones on my account, which we believed was lost. We found the phone in my household, but it was not working despite the fact that I paid my bill on time and had no errors on my account. We filed another claim at the store, because we believed there was something wrong with the phone, but after more research, the people at the T-Mobile store told us that the SIM card had been switched out and that was why the phone was not working.

This never happened though, as we believed the phone was lost all along. Despite that, we got a new SIM card since they could help us no further. Now, both of the claims filed, I attempted to have cancelled as we did not need a new phone since we resolved the problems with the old one. Again, the employees at the T-Mobile store told us they were cancelled and everything was fine.

However, in October, I was charged $369.88 by T-Mobile for the "phones that I received" from my previous claims. In addition, they said that there was a third claim on my account by a woman named Caroline **, whom I have never heard of in my life, and whose phone has never been on my account as far as I know. I never received any phones, signed for any phones, or activated any new phones on my account, yet both companies (T-Mobile and Asurion, the insurance agency) were claiming that I had.

I would like to see proof of my signature or identification for any products, as I refuse to pay for the mistakes that they have made. I have continuously attempted to find a solution to this problem, but both companies keep shuffling me back and forth, never giving me real answers, and never finding a resolution. Now my bank account has been overdrawn, and as a broke college student, there is no possible way for me to afford the effects this will have on my credit in the future. I'm in extreme debt and I can't open a bank account. My credit has been tainted.

I am writing because of the terrible customer service I have received from your T-Mobile customer service line. I have been lied to and have been denied service to resolve a problem. I went online 12/10/11 and made a payment $156.96. This is what the past due amount was. On 12/11/11 my husband was seriously injured in an accident and was placed in a hospital in Quincy, IL, which is a 6-hour drive from my home, and I was traveling back and forth. On 12/15/11 my phone did not work.

I then called the 611 right away and was informed that I still owed $9.00 and my service was suspended until it was paid. I told the rep that I made a payment online on the 10th for the amount shown online that was past due of $156.96. I was not aware that there was an additional $9.00 still due. I explained that I have been out of town taking care of my husband who was in ICU in a Quincy Hospital and I needed to have my service restored. I then made a payment for the $9.00 plus the amount for the month of December, totaling $169.96 which brought my account to a zero balance.

I was then informed that on my January bill I would be charged $20.00 per line (x4) for a reconnection fee. This was not acceptable since I have been a customer of T-Mobile for over 7 years and to have my service interrupted for $9.00 then charged $20.00 per line (x4) to restore my service is a terrible way to treat me. I called again on 12/15 in the evening and spoke with an Abbey. She talked to her supervisor and assured me that when the new billing cycle goes through on 12/22, the additional fee of $80.00 would be reversed at that time. I then received my bill on 12/31/11 and seen that I was charged $85.00 for the restoration fee. I called on 1/3/11 and was told there was nothing they could do. I then asked to speak to a manager, a Michelle S., who told me that she did not see any notes saying that these fees should be reversed. This meant that Abbey lied to me on 12/15 and Michelle refuses to reverse these charges.

I asked for the corporate phone number and she put me on hold and was disconnected. Afterwards, I went online to T-Mobile and was not able to find a corporate number. So I called customer service again and was given a number, which turns out to be a fax number, and then called customer service again and was told that there is no corporate number for me to call. I am seriously thinking about terminating my current contract since T-Mobile really does not care about my business anyway. I will definitely not renew the contract when the time comes. I will be going to another service provider that can better serve my needs and respect me as a person and customer.

In July, I went to T-Mobile for a phone upgrade. I was incorrectly told that I was not eligible. The CSR told me that adding a line would decrease my bill significantly. I explained that data services and international coverage was necessary and likely why I had a large bill. He insisted that the new line was part of a promotion that would lower my bill. Upon leaving the store, I had to make 3 calls to restore my data services. They had been removed. One month later, T-Mobile contacted me because my bill had gone from an average of $350.00 monthly to $759.00.

I discovered that my international calling plan had been removed. T-Mobile reversed those coverage but they would not refund the money for the phone that should have been an upgrade and they would not remove the extra line without a $200.00 cancellation fee. I was told to go to the store and the manager should fix the problem for me. I waited two hours in the store for the manager as he assisted others in line behind me. He then asked me to leave and said that he would fix the problem later. I was told that I didn't have to be in the store for him to adjust the bill. He never adjusted the bill. He will not take my calls and hides when I go into the store. The handset I purchased in July has been faulty since the day of purchase and is no longer functioning.

I rate my experience with T-Mobile, poor to ** poor. They caught me in a bait and switch program, and they have the worst customer service people around. Where they find these dummies, and who trains them, is beyond me. All they are trained to do, is act like a trained **. I sure hope that T-Mobile goes out of business and their customer service people, and upper ** leaders, are out of work for a long period of time.

Last year, I purchased 2 HTC mobile phones from T-Mobile. I paid close to $500.00 for each android phone. The first phone stopped working on me for no reason. I contacted T-Mobile and was told to go to my store of purchase. I did so and was told it was my battery which I found funny because I placed the same battery in my blackberry phone which I also had working with T-Mobile as a backup phone and it worked fine. Nevertheless, I just bought a new one January within three months this one did the same exact thing and stopped working completely. At this point, I then contacted customer care who told me to return to my store, so I returned to the place where I purchased it with receipt plus I had had their insurance plan which I had for over 7 years and never asked for one replacement phone! I then requested a replacement and informed them that I never dropped the unit nor got it wet and that I was surprised that after 3 short months this had happened. I told them how this was not the first time this had happen that the 1st one stopped working and how I just replaced it. I purchased this second unit after 5 months after my last purchase.

I was then informed that I would have to pay a hundred dollar deductible and that there was nothing else they could do for me. I contacted them several times to complain about this. How did I pay 7 years for an insurance plan that could not protect me also because it was such a short time that that this unit became defective? How could we come to a reasonable solution? After a series of contacting them, being hung up on, and waiting for hours on the phone, I was told if you don't like the service, leave! So I contacted them once more explaining how I have been a loyal consumer and that not only was I loyal but most of the time paid even more than my bill balance, which at this time I was about $25.00 paid over my balance, and was charged a full month of service for a non working phone! I gave them a last warning that if nothing would be done, I was taking my services elsewhere which is exactly what I did.

So in August I made my final attempt to reach out to T-Mobile to see if we could resolve this matter. I informed them that I was unhappy and being that I was such a loyal consumer also, what conclusion could we come up with? I was then informed to leave. So I went straight to Boost Mobile, called T-Mobile and ported my number (which all is documented on video). I was informed I owed no balance and that they were sorry to lose me as a customer. And they asked if I wanted to buy another phone. I declined their offer and had them port my number, which is the same number I had with them and been a Boost Mobile customer every since. They then contacted me a month later saying that I owed a bill. I was puzzled. I told them I was leaving and one of their representatives ported my number to Boost, so I asked how was you not informed? I also advised them that if nothing was done to resolve my issue, I was leaving.

So I informed them once more that I wasn't paying a dime; also I found this as bad customer servicehow could I be contacted for owing a bill when you have to be in good standing to port over a number? Then the woman at Boost had to make sure I had a zero balance before the number was ported! T-Mobile then informed me that they had no record of that but had record of me being ahead of my bills and that I was being charged because I did not let them. I no longer wish to have them as my service provider. I informed their customer care department that this was an outrage and I was not paying them one penny! In October, this was the last straw. They reported me to credit collections for this series of events which I am disputing and looking to take further actions for this inconvenience. I am reporting them to BBB. Possible lawsuit. I'm sharing my story with the press and posting my videos that confirm my story on various social branding sites CNN Eye Report and Wavy TV Ten, etc.

I re-signed with T-Mobile in July 2011 after completing a two-year contract. As I had no issue with the previous contract, I did not expect any in the future. However, since re-signing, I have experienced problems that as of this date have not been fully addressed or rectified.

I signed up for the new 2-year contract over the phone for a 4G family plan which included 3 lines/Smartphones. At no time during the signing process was I informed that 4G network coverage was not available in my area. In fact, I was lucky to have 2G coverage from home and only able to have 3G/4G coverage by traveling a minimum of 50 miles from my home (Wichita, KS). In addition, service was routinely dropped and unavailable between the hours of 10 p.m. and 4 a.m.

In an effort to address these problems, I have contacted the T-Mobile's customer service department on at least 36 documented occasions between July and October 2011. I was shuffled between departments each time I called. All 3 phones were replaced and still the problems continued. I was told that a credit of $250 would be applied to my account to help compensate for the loss of service, which did not occur. I was also told at this time that an engineering report would be sent to the local partnership tower provider (WestLink). A follow-up call made approximately 7-10 days later indicated no record of this report being made and another was issued at that time.

On October 22, 2011, I again contacted customer service. After being shuffled around, I was able to speak with a representative (Candyce) who was helpful in assisting me with obtaining accurate information on how to proceed with this matter. I was informed by this employee that both of the engineer reports did not produce results because they were, in fact, cancelled by T-Mobile and never pursued.

As a result of the aforementioned issues and the lack of resolution to these problems over a more than 3 month period, I respectfully requested that my service plan be terminated and that the early termination fee be waived. The only response from T-Mobile was a debt collection notice three days later. I never received a response email or phone call like I requested.

Recently, I was restricted from contacting T-Mobile customer service and was told to contact only through correspondence. I have been having issues with the customer services for 1yr+. I was accused of harassing when every time I contact them was for legitimate complaints. I contacted BBB and the executive office because my letters weren't answered. They recently had a systems error and I was not being charge of a monthly bill. When I contacted them, I wasn't allowed to contact them. I was trying to explain there had to been a mistake.

Then 2 weeks later, my bill was $552.41. I was upset and called trying to work something out but was disrespected, hung up on and laughed. I yelled. I had an anxiety attack and had a miscarriage due to being upset. I tried calling again to make a payment plan but was told no. I emailed everyone while emotionally distress, so upset that I had thoughts of suicide due to their bullying tactics.

I am not disputing the amount. I actually called them because there was an error where they were not charging me and I was concerned but was not allowed to speak to them. I am just asking that I could please make payment plans because I do not have the $552.00 for December 9. I was told to call back and they would work with me when I did they said I had to contact you. As for contacting you directly, I have not received any response. You are accusing me of harassing at no time was I harassing when I had valid complaints. If you feel that you can not make payment plans after it was a mistake on billing part, then I have no problem. I just cannot pay my bill in full. All I am asking is to be allowed to pay this bill in payment plans and I will definitely consider switching to another carrier after the ordeal that I have been put through. Again all I am asking is for payment plan.

I am so emotionally distressed. I have contacted BBB, CEO of T-Mobile , Attorney Generals office legal services. Not sure what to do. I am being bullied and has caused me severe damage.

I cancelled my service while no longer under contract. I not only paid the current due but I paid ahead so there would be no more bills from T-Mobile ($428). I was told clearly, as I asked for it, that I would have no further obligations from T-Mobile. They started attempting to bill me over $180. I have no idea where they even came up with that as my plan was $120 per month and I no longer had service with them. They sent me to collections. My credit has been damaged and I have been forced to pay a bill that I did not have. They assume no one will complain so they continue this type of practice with customers.

I'm requesting an investigation into my complaint before December 01, 2011, after which I intend to pursue t-mobile legally for frustrated contract, breach of terms and conditions and legal damages.

Despite my personal requests, and demands made by telephone, for a release of the 'request for payment' made to my debit/visa card by t-mobile - T-Mobile still refuses to comply.

I can provide copies of my attorney's case notes for you upon request. This case clearly outlines 22 calls (dates and duration) to t-mobile. The calls span a 6 hour frustrating period inclusive of holding period at a documented cost of over 100 euro, surpassing the cost of the initial order - that may i remind you - never arrived.

I first called T-Mobile on November 12, 2011 and asked them to process a sale and speedy delivery of a sim card and computer stick to a USA address where my husband would be at for one week.

The sales agent Chelsey - dealer number: 3728376 confirmed with me over the phone that a contract had been made. She read the terms and conditions to me and a verbal contract was established. Proof of this verbal contract lies in the fact that she requested the 1 dollar authorization from my card and followed through with a further request of authorization for the cost of the sale amounting to: 61.31 euro. This is technically - consideration.

Following the sale she put me on hold to check a detail and the call dropped. I was left without an order number or tracking number. The fact that I was dialing from Europe meant that I did not provide a social security card number. I did however provide my telephone number and a USA address for delivery. Chelsey confirmed verbally that a sale had been processed and a contract was confirmed.

I am a contract lawyer and I do not for a second doubt or question that intention to and a contract had been verbally agreed and formed. Contract was based on offer and acceptance of terms of agreement. Consideration was the 1 euro requested through my bank. This proves that there was an intention to form a contract and that the intention had been further enacted on. The fact that the sum was not collected by t-mobile is irrelevant as they retained the request on my funds for what is now a 12 day period. Please comment on this point of law and company policy - t- mobile!

After the call dropped. I rang back for the order number/tracking number and was told that none could be located. I rang several other agents and spoke to 22 people and (six supervisors) over a period of 7 days. I can provide you with each dealer's code. Supervisors included:

Monique: 2835336 - Monique offered to waive cost and post out order FOC as compensation for the hassle. She gave me a merchant code: 095153 to pass onto my bank. The bank said they were powerless and the code was irrelevant as she needed to just remove request. Legally they cannot remove request and this is retailer protection policy subject to the laws of the state of the Republic of Ireland. I have since trawled through this legislation and banking governance and can concur that this is in effect - correct. Monica dropped the call before I could provide her with an American delivery address for my husband who is now in North Carolina.

I also spoke a second time with Chelsey whose voice I recognized over the phone. This is how I obtained her dealer number. She confirmed that I had presented a debit visa - international card and because the address for billing was not in the USA she could not/did not process the sale on the 12th. She had made no effort to communicate this to me, citing an inability to make an international call. Despite having my contact number she failed to contact me to communicate this change of plan. So then why was the request for funds left on my account? Please explain.

On follow up with the other 10 agents and supervisors I was assured that no funds would be requested from or leave my account and any current request for funds would be immediately dropped. Not the case. I rang my bank. I was very suspicious of the whole process and they confirmed my fears were well founded. T-mobile or Chelsey had actually put through a request for the sale sum to be removed from my card and had not followed up with either a sale or a cancellation on the request for funds. I am appalled. Worse still, 12 days later these funds are still pending as requested funds from t-mobile. Illegal - I am told by the financial experts.

The bank must hold onto the funds in case t-mobile try to process the sale that normally follows a request for release for funds. T-mobile are blaming my bank. Not the banks fault and of this I am 100% sure and willing to go all the way to the bitter and legal end and exhaust every legal channel until I find a solution and receive compensation for this mistreatment. I am 2O years with Ulster bank; a very loyal customer and I assure you that customer service is very much top of their list as opposed to t-mobile.

Here is the technical outline - When a request for funds occurs the bank must then ring fence the payment as potential outgoings. They must honor a request from the retailer. Should the retailer not go through with sale for any reason, he/she should not continue to place a hold or request on funds. He/She should immediately or within 24 hours release this hold on funds. The reasonable rule applies. It is not reasonable for T-mobile to place a hold on a customer's money for 12 days when no sale is pending.

T-mobile - you are dangerously in breach of my consumer rights and are willingly and fraudulently holding onto a request for funds with no sale pending. I want an explanation and have requested a written outline and case story reference form Ulster Bank. They have obliged and are very happy to point out that your actions are potentially fraudulent. We will confirm this with the relevant state departments and consumer authorities over the coming days and revert. I would advise you to act fast on your end and to get your story in order.

I have spoken to a number of supervisors on your end and to date nothing has been done. I have, again contacted my bank who I believe will have the funds into my account after 10 working days or by this coming Friday. My problem solved but yours is just beginning as I am very unhappy with the way I have been treated. I am not going to go away like all your other frustrated customers. I have the resources, knowledge and time to pursue this to the very bitter end because I believe you are a disgrace of a company and want to safeguard this from ever happening to anybody again and to be frank I am interested in the legal outcome.

A second time - lets be clear on this - I will be pursuing this situation to the bitter end with T-mobile and then some more unless I get fast and effective action on your end.

Why? because I am appalled at the way I was treated by customer service. What do I want?

1. Compensation for the 6 hours spent on the phone trying to get a resolution. I cannot bank an apology and I don't believe it would be sincere.

2. A firm commitment that you will address your corporate and customer service inefficiencies and treat customers and their money with respect going forward.

So T-mobile here is how it is going to work. I mean business with you.

4. Review how you treat your customers and what you determine to be customer service.

I am sending a copy of this letter to all relevant state departments and financial regulatory departments. I am sending a copy to my contacts in the business and consumer press. I am seeking legal clarification on all/every point raised in this sorry situation and also sending a copy of this letter to your head dept by registered posted mail. I will copy all board members on same. I am sending a copy to all consumer related watchdog sites.

Unable to view/manage my account online. Have talked to many CSR's via phone and live chat. The CSR's keep telling me to wait at least 72 hours. I haven't received a bill for the same dollar amount so I had to change my minutes which I had to agree to another 2-year contract. I'm trapped!

On 10/27/11, I spoke with a CSR about internet service for my laptop. She explained I could try T-Mobile's Hot Spot for 20 days, and if I wasn't satisfied I could return it, at no cost. They would supply a label to attach to the box, for return. I asked her when the 20 days started and she stated it started when I began using the unit. I was not informed that activation started when the order was placed.

I received the unit on 10/31/11 and installed the SIM card and put the unit in service 11/01/11. 11/18/11, I called T-Mobile to inform them I was returning the unit. The CSR informed me I was too late, and it was past the 20 day period, because activation began when the order was placed. He also stated, I was sent an email to this effect, and it was also stated as such in the paperwork, that came with the unit. He lied, there was no email sent, and no address. The only date on the paperwork says order on 10/27/11, no mention that this is also the activation date. How can I activate something I don't have? I am stuck with the unit for 2 years, or will have to pay the $200.00 cancellation fee.

Three months ago, I was charged a restocking fee by T-Mobile, for a phone they sent me as a replacement for a defective phone that I was previously using. This replacement was covered under the 1 year warranty and required that the defective phone be returned within a specified time frame. I returned the phone, but not within the time allotted; and was therefore charged a $500 restocking fee. I've since paid the $500 amount in full to T-Mobile. I have requested for the phone previously sent to be returned. I have yet to receive this phone from T-Mobile.

Is the phone's battery cover an accessory, or is it part of the phone? I have a T-mobile GO Comet android phone sent back to T-mobile under warranty service. The phone was purchased at full price $129 + tax from a local electric store on Feb 18, 2010. The phone's WiFi function stopped working and the phone started to drain a fully charged battery down to 0% in less then 3 hours (even when the phone was idle).

Before I sent the phone back, I was asked over the phone to send the phone back without any accessories. I was told to keep the battery, the sim card, and the SD memory card.

I received the replacement phone back after 10 business days as promised, but without a battery cover. I called customer service back, and they told me that there is nothing they can do for me. I have to order the replacement cover back from the phone manufacture at my own cost. They have no way to track down the unit I sent back to locate the battery cover. T-mobile said they are not responsible for any accessories not been returned because they have told me at the time not to ship the unit back with any accessories.

This problem was called about many times as you surely have records for. I even sent a complaint to the FCC and informed your people of that many times myself. Every time I was told 72 hrs. Finally on 10/7/2011, I was told by customer loyalty (Maggie or Ce..-something) that the request had never been sent out of your company and would be fixed in 72 hrs. I drove 59 miles in NC talking to your people,got hung up on discussing this problem and the following one.

2. Now, it's October 7th as I said. Meanwhile problem with other line ** due phone not working, can't get or send calls. This has ongoing as it was taken to the store in Charlotte 4xs. They sent parts, tried chargers, etc. and it still wouldn't work. Finally they were told must have internet to work which it had never needed before. Your rep said she could see on record it had worked without the internet before. I did not have the phone with me but said I would be in Charlotte in afternoon. The rep said she would call me at 4pm to trouble shoot the phone. The phone call never came.

I finally said to someone that due to all these problems we would need to cancel the contract. Customer Loyalty said we would have to pay fee. I said No. Finally on October 9, 2011, we were told how to request being released from the contract. That is what I am doing after years of customer (that's us) loyalty.

I will copying this letter to FCC again and to Consumer Reports.

I received a rebate in the form of a VISA debit card. It does not work. "800 #" for card has no option for defective card/no live person. Local manager will not consider possibility card could be defective. Promised call from supervisor never happened.

I would like to rate T-Mobile with 0 Stars because they offer the worst customer service of any company I have ever dealt with and worst mobile phone service available in the US.

I am very unhappy about the fact that I am unable to receive good signal in several areas around my home and work, zip codes 19038 and 19034. I complained about this matter to T-Mobile customer service over the summer and they treated me very poorly. I called and spoke with two supervisors who told they would adjust my bill down by $20 due to my inconvenience, however, my bill did not get adjusted. When I called back, I was told that the supervisors I spoke with never documented my account that they would not give me the $20 off my bill. I was also told that it would be "too difficult" to pull the recorded phone calls to verify what was said when I was told I would receive $20 off my bill (and I know all T-Mobile's customer service calls are recorded). I had to request to cancel my service in order to speak to a member of T-Mobile's "Loyalty Team" who finally honored the $20 off. What a hassle I had to go through to obtain what I was promised!

I cannot wait until my contract ends with T-Mobile! Bottom line is that T-Mobile does not care about customer service nor do they care if you receive decent phone signal. Your CSR's cannot understand the English language and do not help anyone! T-Mobile is the worst company I have ever dealt with. Consumers beware!

T-mobile does not regard customers who undergo matters that occur out of their control. It does not matter if you are good paying customer or make payments on time. I have recently lost my job and am waiting for unemployment to be dispensed into my account which was confirmed that it will not be done this 2nd of November, but on the 4th. I requested an extension to prevent my services from being temporarily suspended and being charged a reconnect fee for each line of service for $20.00. The Customer Service Billing, Financial Services, and Supervisor refused to make the exception because the computer will not allow them unless they obtain my checking information to secure payment.

This is nonsense. I let them know that I am not at will to provide such information since I am a victim of identity theft. They could care less about your situation no matter how serious or if you have no control over it. It is disgraceful. I have been disrespected by T-Mobile customer service agents and yelled at over the phone. I have had my device replaced over 6 times, and one of the phones almost blew up in my face or at least I thought it would because it became overly heated without me using the phone. I could not pick up the phone or carry it for several hours.

After the phone cooled down, I thought it would be safe to turn it on and found that the phone was dysfunctional. I could not make calls or do anything without the phone overheating or shutting down automatically. A customer service agent stated that I had the option of selecting a new make and model and offered something I was unfamiliar with, but reassured that I could call back again and have the same option the next day. When I called the T-Mobile tech behaved in an ill-mannered way and told me that the only option I had was receive the same phone. In retrospect of some of my experience with T-Mobile I have been insulted, disrespected, given false promises, told that if I transferred from one plan to another that I will have to pay over $500.00 in costs.

We believe T-Mobile should be investigated for rendering less than satisfactory customer service, defective devices that can harm a customer or cause a serious injury, high priced service plans for less than quality products, severe network and software problems that T-Mobile promises to fix and do not, billing inconsideration and unrealistic policies that are costly to the customers, customer service reps are concerned with pushing products as oppose to finding a suitable solution for responsible customers who call in advance, false advertisement about products and services, customer is discouraged from reducing the service plans, and bill is unclear as to where the charges are coming from, etc. I almost lost my face this summer with the phone that overheated and could have been severely injured.

T-Mobile's response was that I should take it into a branch so that a Technician can test the phone for any damages. The Technician was supposed to repair the phone because that is what insurance covers. Insurance is paid every month and they do absolutely nothing for the customer, but repair the phone. When I asked to pay for insurance of a higher price I was told that it was not doable and it had to be done within a certain amount of time. T-Mobile is ripping customers off!

T-Mobile has become a cutthroat company in the past two years. They are more interested in promoting their company via stadiums and celebs than providing good service. And $20.00 reconnect fee per line and phantom account changes seem to be the norm. They also exploit minorities with fancy contracts and slick talk.

I have never hated an actual company, but T-Mobile has become the first.

Why does it take so long to get some technical help? Sometimes the the wait is 20 min for a simple question. The recording always says due to high volume, there will be a delay. If you consistently have high volume could you not get more people to help?

I came into the T-Mobile store to compare price plans with the current plan that I have. I was approached by Davida and her manager Will regarding changing my provider. I explained that I was still under contract. They asked how much longer I had on the contract. I told them that I had one month. The manager Will stated that if I came on with T-mobile, he would pay my contract off with AT&T. And he said that all I needed to do is bring in a copy of my last bill with AT&T. I told him that I am not sure that I could do that without him putting that into writing, in which he did, that he would pay the AT&T bill.

When my final bill came for AT&T, I took this into the T-Mobile for him to give me a check to pay this bill off. The manager Will then told me that he was not able to pay the bill off once he saw the bill was $287.00. He said that he can just discount my bill with T-mobile. I said that was not the agreement. I said that when I agreed to transfer to T-Mobile, he agreed to pay my bill off. We continued to go back and forth. Finally, I gave up and I am not speaking to an attorney regarding this. He did discount some of my bill. There is still $87.00 that he did not pay off my bill, that I had to come out of pocket to keep my cell phone service on. This is the worst company. I made the wrong decision in coming into that T-Mobile store. And I regret this totally. I'm asking this attorney to find a way to get me out of this contract. I want out. This company is nothing but a scam. They are artists, scamming poor working people out of their money anyway they can.

I received a disconnect notice from T-Mobile because they had changed the due date without notifying me. I spoke with a customer service and after agreeing to pay my $175.00 bill in full, I was informed that there would be a $20.00 per line bill reconnect charge ($60.00 total) on my next bill. She refused to remove these charges and proceeded to put me on hold for ten minutes before a supervisor came on. This supervisor, after listening to my rationale as to what happened, refused to do anything about the $60.00 reconnect fee. His name was Seth and his ID is **.

I called T-Mobile Corporate, but was told that I would have to leave my number and the reason for my complaint and that they would get back with me. I do not expect them to get back with me because this is their game.

T-Mobile has the absolute worst customer service for resolving complaints. They are notoriously known to price gauge consumers. Even with a death in the family, they will not budge of removing outrageous fees.

My contract was up on August 2nd, 2011. I called on October 8th to cancel my service because I went with another carrier. They told me I extended my contract until February. I have no idea what they were talking about because we were waiting for me and my son's contracts to expire so we could go with one company. They told me I asked for more minutes, which was an outright lie because I didn't even come close to using the minutes I had. You can't call someone to help, you have to send an email. I have sent 3 and still haven't heard a word back.

Please help me if you can. I have been a customer of T-Mobile going on 3 years. It was a good company at first. But in the past year, they have been terrible. I've been complaining to the company after being on hold for hours. When I finally got through, they disconnected the phone and I had to call again and wait again on hold. Then, it all happened again. I've been paying close to three thousand dollars a year for my three phones. I've been also paying insurance on my phones and I have warranty for them. But when I called to get a new phone, they hung up on me. Then, I called back to tell them my problem again. Again, they promised that they would fix the problem and hung up on me. I want to drop this company because of all the false promises and bad treatment and never resolving any problems. I have a contract with them and they know I'm stuck because they will give me bad credit. This is unfair. I know I have rights and this is very unfair. What can I do? Thank you.

Yesterday while at work, with my cell-phone on, my phone text-messaged everyone in my phonebook. Not only did my phone text my phonebook contacts, but also anyone who has contacted me by phone. I contacted customer service and was told that I had to go to a T-Mobile service center, which I did today. My complaint is this: I was told that since I have sent and received text messages in the past, they are not responsible. I am. They refused to acknowledge that there were so many text messages at the same time that I could not have possibly placed them. I was told that it was a "movement text" and is my responsibility. When I disputed this, I was told that for $3.99 month, I would no longer have this problem. Not only do I have to pay for "movement texts", but I need to pay more to avoid further problems.

I need to have my phone on, as I have an 85-year-old mother who has dementia. What if you were a doctor, caregiver, or a nurse and veto a parent away from their family for an emergency? These cell phone companies are in the same company as Wall Street. If people do not stand up and demand our rights, these companies will continue to charge whatever they want. I insist that T-Mobile remove these charges immediately. If they do not, I will post complaints against T-Mobile and urge everyone I know to post complaints daily.

I can't stand T-Mobile! Their customer service is horrible every time I call. I called to add a line for my daughter. They quoted me $9.99 a month. He signed me up and transferred me to confirm the order. And then, they told me it's going to be $39.99 a month. I told them I do not want the phone then. They told me: "Oops, too bad, we already put in the order! You have to return the device when you get it through UPS." Boy, I was annoyed. UPS came to my door. I refused the package. I got my bill which is 69 dollars more the next month. I called. They got the phone back 3 weeks prior, but never refunded me.

I spent an hour on the phone as to why I need a refund, in which I had to convince them to get a refund. That is the most screwed up part (mind you I was at work)! Then, they said, "Oh, our manager only will allow me to refund you 38 dollars!" What? You are making me pay for a phone you couldn't cancel, and that I didn't even touch! After spending another hour on the phone, I got the rest of my money, which actually ended up costing me 3 bucks anyway. For the dumb idiots at T-Mobile I thank you, for charging me something that was your fault it was sent out! And it was your fault that you quoted me a wrong price!

I just got off the phone with T-Mobile again, because they still didn't credit my account 2 weeks later! They said it would reflect on my next bill! They want me to pay in advance 69 dollars before I get my money back next month! They are crazy! With all of this happening, they wouldn't even allow me to talk to a supervisor. They refused to talk to me and said they couldn't help me! So, in turn I will be writing the new CEO of T-Mobile also! They shouldn't get away with treating people like this, and having the snotty customer care reps treat you like it's your fault! Half the reps I talked to barely spoke English, which made our conversations really long and drawn out! Here I am wasting my time again at work, writing this! I hate T-Mobile and can't wait to switch to Sprint! My sister just ended up adding my daughter's line to her plan for $9.99 a month through Sprint. I can't wait to switch to them also! I will tell everyone I know how bad T-Mobile is. And in the future, I will make sure all my family members will not go with T-Mobile! I hate them!

Awful customer service. They take customers' money without warning. It is unbelievable such a company with bad service can survive. I am not a cell phone user, so that is why I bought its prepaid plan. Last week I checked my balance, it shows $76 remaining without any message to remind me the balance is going to be expired soon.

Today, I tried to make a phone call when I was in the car. It says I cannot make phone call because my balance is zero. I called their customer service. The representative said what we can do about it, you should get message when you refill the money. That is one year ago. It really surprises me that they fail to communicate with customers as a cell phone carrier, the so called leader of 4G network. It was really a bad experience. It is easy for them to check the status of customer. They just simply don't want to provide satisfying customer service.

I was a customer for 10 years with T-Mobile. I spent thousands of dollars a year on my cell phone. The last month, they began to treat me like garbage. I warned them three times that I would leave, but they did not care. I switched to another carrier. My contract had been up for over a year and I own my two phones. I was on a month to month. I asked for the unlock codes so I could use the phones with my new carrier. They refused, blaming Samsung. I had hours of conversations with Samsung and T-Mobile, including a conference call with the three of us. Samsung blamed T-Mobile and T-Mobile blamed Samsung.

I am caught in the middle and neither company will supply me an unlock code for my phone. I have repeatedly asked for escalation to a supervisor, left messages for a supervisor to call me to no avail. They refuse to contact me. Even T-Mobile billing reps stated that I was a model customer with an excellent credit history and paid my expensive bills on time always. They further stated I was the kind of customer they needed to keep. They are simply being vindictive and childish.

It is too bad you don't have a negative star rating for these folks. I don't think it can go low enough. I had spent numerous hours on the phone with these fools in the past, and it is the worst experience I have ever had.

3. I would never recommend this service to anyone.

I just got off the phone (50 minutes) to tell them to credit my account and that I had discontinued the Easy Pay back in August. Yet they still charged me in September and October. Well, I finally got someone that could understand English (Arthur). He told me that there was an error on their part, and he would fix it. (We will see if this comes to fruition; I'm not holding my breath here.)

The problem I have is that everyone of these CSRs are clueless and will not help you. You can call their executive complaint line, but they are so backed up that it takes them 2 days before anyone calls you back. Or you can email P. Humm at t-mobile.com; he is their CEO.

I have been a T-Mobile customer since 2004. I never had a problem with them, I did a phone update and applied for the phone rebate .I got a letter saying that my rebate could not be processed because I didn't have an active mobile number. I resubmitted the form and I just received the same letter specifying the same reason. I called T-Mobile, the representative told to me to call another day because she didn't have any information available.

My T-Mobile rebate was for $50.00 on a new phone. They fist told me I don't have an active mobile number and now they don't have any information available, so I should call another day.

This is the third month in a row that I have been charged a one-time fee. Nobody at customer service can tell my why that is or what it is, just that it is basically a one-time fee and I should just pay it. Another issue that I have with this company is they sneakily gave me a new 2-year contract. My cell phone does not work at all. I have been using my father's old flip phone. T-mobile will not give me a free phone. Also, my son's phone was stolen at school. So I tried to replace it with a new one. But they will not give me any discounts on a new phone either. The price of two new phones is exactly the same price for cancelling my account with them--six hundred dollars.

I know they offer free phones to a new customer, but they do nothing at all to keep you as a customer. Now, I am seriously considering cancelling my account, if they cannot provide with two phones without renewing my contract for the third time.

I have been a T-Mobile customer since 2004. We had two lines on the account until the end of July 2011--me and my wife. We were out of contract. I moved back to my home county as of 01 Aug 11 and my wife was going to be in the U.S. for about six more months before she returns to be with me. So, we decided to cancel my line but continue with her phone line.

We called in T-Mobile customer service and they gave us the option to start a new contract and pay less dollars a month for unlimited access. She was put onto automated message and she declined the contract. The phone agent repeatedly tried to convince her to get into a contract and still, we refused the contract as my wife was going to be in the U.S. only for six months. And it did not make sense to start a new contract.

We just came to know about her new contract when my wife called to discuss some other call forwarding issue. I clearly remember that we declined the contract. This is really annoying as without the customer's consent, how can T-Mobile start a contract?

On June 27 2011, I signed up for a 2-year contract with three lines. I got two Optimus T's and one Sidekick 4G which are all eligible for a $50 rebate each. That is a total of $150. I filled out the form and mailed it out and never received my rebate. I called T-Mobile numerous times, but they are unwilling to credit the money to my account.

Because I didn't receive that $150 I had to use my credit card and get charged interest as well as spend hours on the phone with them.

T-mobile is charging me for overage when in fact, I signed for the 200 MB because I do not access my tab all the time. I called the customer service three times and they do not want to give me a refund for bills exceeding $700 for overage. I have been with T-mobile for 10 years. I do not have a contract but stayed with them because they always accommodated the business changes that I need. This time, they were very rude; not helping and over charging me for hundreds of dollars. I am moving on to another carrier.

Less than 0 but you cannot use 0 as an answer. From the first phone I got less than a month ago until today, I had to replace this phone 2 times, as well as the SIM card and the battery, and now, you want me to buy a new back cover because the battery melted the volume bottom and ruined the back cover. I am tired of your suit. If this is the way you criminals want to treat a new customer, I'll do you just like Verizon and go to another company today.

On 15 Sept 11, I went into Walmart in Bellmead, Texas to get my phone changed to your T-Mobile service. At that time, no one knew how to explain the plans nor the set up of the phone. Because I had heard good things about T-Mobile, I changed anyway. In setting up my phone, I wanted to keep my old number but as of today, my number stopped working.

I went back to Walmart to get it fixed and had to get a new number. I am not happy as I have several job applications in and I needed my number for responses for them. Because I was having such problem with it, I asked for the Walmart manager. Lisa ** came and proceeded to chew me out and blame me for the incompetence and the knowledge they did not have. I was yelled at and she put her hand in my face.

I told Ms. ** that I would report her; she laughed and told me to go ahead and try! Your problem is that this company is representing you. If this is the service I am to expect, then I am going to have to find a company I can talk to when I have a problem or question. I will make sure that everyone via facebook and Twitter know that this is how you are treated by your representatives.

My android phone was stolen that had access to my market place, email history and mobile banking offered by Wells Fargo. I called T-Mobile and requested the phone be suspended a few hours after we realized the phone was missing.

Jump forward 3 days later and I start getting emails from T-Mobile saying purchases are being made in the market place. T-Mobile left my phone active, leaving access to all my person information like Credit Card, banking, all passwords that have ever been emailed to me, etc....

T-Mobile offered me a $10 rebate and canceled the market place charges. I strongly feel that this is not enough to compensate me for all the trouble I need to go through to protect myself from further security and financial damage.

I am now confident that my personal information is not secure with the services T-Mobile currently has in place.

I waited until the termination of my 2yr contract with T-Mobile to change cell phone service providers in order to avoid a $200 penalty. My contract ended on 9/11/11 and I switched providers on 9/15/11. I cannot access my T-Mobile account online, as a venue to close the balance on my account.

Today, I spoke with customer service and they informed me that I could not close my account and that I would have to check back with T-Mobile in one month. They also informed me that I would have to pay for the entire month of service, even though I only used less than 4 days. In other words, when my contract expired, I automatically started a new billing period and I am responsible for that entire bill not the few days that I actually used.

If I terminated before the contract expired, I would have to pay a penalty. I am left with no option that relieves me of the burden of paying a penalty for switching service providers.

I recently wanted to separate from my mom's family plan and be responsible for my own cell phone bill/plan. I went in to the T-Mobile store located in Torrance, CA (cross streets Crenshaw and Sepulveda) and a T-Mobile employee named Andrew assisted me.

I explained in detail my situation that I wanted to keep my number that was on my mom's family plan and be responsible for my own plan and bill. Andrew said that this could be done and helped set me up with a value plan and a new phone. He said, "Your mom would need to call T-Mobile customer service and ask that your old number be released" so that you could use it for your own plan/bill.

My mom did exactly what Andrew said and then he said that everything looked good and that it should take 24 to 48 hours for my old number to appear on my new phone. But in the meantime, I would need to have a temporary number. I waited 48 hours and the old number never switched to my new phone.

In the meantime, both my old number and my temporary number were in working order. Andrew asked if I wanted my old phone number forwarded to my new phone, but I said I didn't mind carrying two phones for 24 to 48 hours. Two days passed and my old number was still on my old cell phone, so I called the T-Mobile store back and talked to two different employees because Andrew was not working that day.

I explained to the two employees my situation and they both said that they would see what they could do. Rather than trying to actually help me, the two employees had the nerve to call Andrew on his day off and told him that I was having problems. Andrew called me on his personal phone and said that he would help me the following day when he came in to work. Andrew forgot about my problem on his following work day, and so by 2:00 PM, I had to call him and remind him to look into the problem.

He called me back within two hours saying that everything looked good, but that we needed to actually cancel the old number and then from there it would take 24 hours for the switch to occur. He lied! It has been five days since Andrew helped me, and I am still stuck with this temporary number. I have since then called customer service 3 times and have gotten Dan, who turned out to be another liar!

He took a look at my account and also said that it looked good and that it would take another 24 to 48 hours for the switch to occur. A day passed and so I called again and I talked to another customer agent named Nikki who actually told me that I needed to have my mom call customer service back and "state that the old number be released to my name".

Once I got hold of my mom and she did just that, I called customer service back and this time spoke with the sassiest and disrespectful agent named Anna. She had horrible customer service and spoke to me with such attitude that I felt no reassurance after talking with her that T-Mobile is a reputable company. I don't know where they find their employees and how they are trained and screened. Anna should not work in customer service at all, because she has no skills or patience.

I was asking her if it was possible that someone could contact me if the switch could not be made rather than waste time waiting three more days and she responded back with, "Well I would call you but I don't work until after three days, which you would have already have had your old number. I know you want your old number back and I am sorry that you have had some trouble, but you are just going to have to wait three more days because that department is very busy."

Nobody is on the same page in understanding. I have gotten so many different responses back that I hope I never have to call customer service again.

I went online to refill my pay-as-you-go account. After completing the transaction, an error message came up and I was told something was wrong with the site. So I went on the telephone, made another payment, after which I was taken to Customer Support (Refill support or some support). It obviously sounded like I woke the gentleman up. I was told to wait until 9AM, being as it was 7AM. I waited until 9:15, still no service. When I tried calling, I kept getting the runaround. It is officially 12 hours since the first payment and still no service. All the reps keep doing is transferring me to specialists. As I type, I am currently on hold and was just transferred to another specialist.

T-mobile is a scam carrier who only cares about the bottom line. They want to overcharge customers for using services that were never requested on blocked. I contacted T-mobile service about my 9-year-old daughter's line and incurring charges for internet usage yesterday. They would not credit me the $18 in pay per use fees. I've been a customer for many years paying month to month. I just recently signed on all 4 lines to a contract, after believing I was getting a good deal from a good carrier. I'm a customer who always pays on time and watches overages adamantly. I stay within my bill range and block all chargeable content. I've asked many times in the past, as all customers have complained to have the free ability to block internet usage. I called about my daughter getting a message saying she is being charged for internet. They told me, "Well, she used it. But we have a new feature that will allow you to block internet that we can add today."

Why wasn't this broadcasted to all customers prior? Why are you just now putting this in place? You have horrible customer service and very deceitful practices. You want to charge families $4.99 to block things that should be free anyway to help manage phone lines! T-mobile is horrible. This is something I plan to share with all my co-workers who thought about switching out or switching to T-mobile. I have a corporate discount and guess what? I have a mouth to share the bad news! I feel stuck with a company who doesn't care about how families manage their account and would rather make a few extra bucks! I hate T-mobile and regret signing a contract with you guys. You never even told customers they can now block internet for free! You should have already had this feature in place. Your supervisor, Jessica **, was not helpful at all and could care less what I had to say. She was rude and spoke over me. I looked to her for help and she proved the kind of company T-mobile is.

I have been with T-Mobile for only about six months and almost every time I call their customer service, they do not seem to know what they are doing. I was supposed to be on a plan that was $99 for two lines with unlimited everything but they told me that I was wrong. I actually have a line add for $30 unlimited and $20 unlimited data, which comes up to $150 without taxes. Each phone is for $7.99 and the insurance is for $23 which makes it $173 a month. Now, why am I being charged $250.00?

So, I went into one of the stores of T-Mobile and I must say that the lady was very nice and helpful. She fixed my plan but told me that T-Mobile was not covering the phones. As it say on my bill, I had to call them and get that right. Then, I stayed on the phone, going back and forward with these people for two hours. I should have canceled the contract right then and there.

Today, I called them back because they turned off my service after I had called and made the payment arrangements. They told me that there was no note on their system that I called so they are charging me $20 for each line before they can turn them back on. To make matters worse, the person that I spoke with did not even put the payment information correctly so I again had to call back.

This is a shame. They have the worst service in the world. They are not a good company to deal with and their phones always have problems. I do not even want to deal with them. Now, I am trying to find out how I can get out of this contract because it has been problems after problems.

T-mobile charges for customer care calls, which I did not know at the time I used the 1500 family minutes plan. The wait time can be as long as an hour. I'm a very dissatisfied customer.

For over two and a half years, I was the primary holder of a family plan (2 lines) with T-mobile. On June 2011, my wife wished to upgrade her phone and purchase a smartphone (android HTC myTouch 4G). As our stay at the States was temporary, we were reluctant to commit to a contract. The sales representative at the local Costco wireless store (San Diego, CA) specifically said that T-Mobile will drop off the Early Termination Fee once we relocate overseas and provide a billing proof. Therefore, we were convinced to sign the long term contract affecting our family plan and join a data plan to use with the myTouch 4G. I kept using my old cell phone, which did not require any data plan.

Two and half months later, we had to leave and move back to our home country due to a career transition. When trying to speak to the T-mobile customer care, we were asked to pay ETF for 2 lines, whereas we purchased only one smartphone and upgraded the service for one line alone. When trying to speak face to face with the T-mobile supervisor at the Costco store (where the device was purchased), he promised to do his best. He went up the chain and apparently, the representatives and their supervisors were informed for the first time about a change in policy taking place in February 2011. According to the new policy, even when providing a proof, you are still accountable for the ETF. All our attempts to resolve the issue and reduce the ETF were unsuccessful. The sales reps provided a misleading information. Therefore, we consider it unreasonable to pay double the amount of ETF (2 lines) summing up to $400. Our lines are currently suspended.

T-Mobile policy states that if one moves overseas the termination fee will be waived. I moved overseas, cancelled my T-Mobile service, provided them with my new address, got the last bill, paid it. A month later I got a bill with the termination fee, T-mobile stated that I needed to provide them with a utility bill within 30 days of moving overseas. However we didn't have a utility bill because we were living with my husband's parents for 2 months before we found a place of our own. I provided T-mobile with a stamp from my passport showing when I arrived to Germany, my medical bills that show that I am overseas and finally the rental agreement that started 60 days after we arrived.

T-mobile denied these docs, stating that they needed a utility bill. There is a huge glitch in T-Mobile policies, stating that moving overseas waives your termination fee, but the other one states that you need to provide a utility bill. What if someone cannot provide it? I have spent a fortune on calling to T-mobile from overseas, and now it's just a matter of principle, because I didn't break the law and I am qualified for the waiving of termination fee according to T-Mobile policy. Yet they sent me to the collection agency. I am thinking of hiring a lawyer and taking it big to the next level. Someone has to be accountable for their policies.

This is the worst experience in my life. I wouldn't recommend T-mobile to anyone. I have been waiting on a phone for over a month now. I have called and called but still, they lie. They have poor customer service and they need to be shut down. Virgin Mobile has a better prepaid service than T-mobile. My phone deleted everything on it and I could no longer use it. I sent it back on the 17th of August. It is already the 9th of September and I still don't have my replacement phone. They are a sorry phone service.

I have been with T-Mobile for over 7 years. This is regarding their poor customer care and the merger of T-Mobile and AT&T. On 8/31/11, I called T-Mobile to remove the third line on my account. My line has been out of contract for three years, my daughter's a year, and my third line was my own equipment and was never under a contract. The young lady in the retention dept. told me that when AT&T takes over T-Mobile in two months, anyone without a contract would be shut off and would have to look for new service, and the package I have is no longer available. So, I would have to agree to a new minutes package if i wanted to stay with T-Mobile and not have to search for a new phone company.

Believing what this woman had said and not wanting to have to search for a new phone company, under the impression from T-Mobile that this was my only other option, I agreed. Now, knowing that the merger is not going thru, I just got off the phone with T-Mobile, which is now unwilling to help and reset my plan and contract even though it was given under completely false information. On top of that, they are unwilling to pull the call and listen to what I was told, and the fact that I told the retention department several times that I didn't want to be tied into a new contract. I advised Josh **, a customer service supervisor, that this was not legal to provide false information and to lock someone into a new contract. He responded that there is nothing further that he can do to assist me further. They also stated that the notes say that I called to change my rate plan. If the notes were true, why was I transferred to the retention department in the first place.

I contacted the company about changing cell phone and they were informed that I would take my number with me. They gave my personal number to cricket wireless in Pittsburgh; this is a breach of my personal information.

I informed them not to sell my number and they did. Now, I am receiving phone calls from some people I don't know.

I have been with T-mobile for years now. The customer service never seem to understand or be able to help you when they create a problem. They have gone into my account on more than one occasion and double drafted my account. They did refund the money but disconnected my phone because they said I had a return check. I am so tired of dealing with them and the unprofessional incompetent people. I think it's lack of training because some of the people talk intelligently, but just can't seem to understand or troubleshoot and solve the issues. Specifically, the so-called managers/supervisors. It is so frustrating when you feel that you are against a rock and hard place. I am a supervisor on 24-hour call with no phone due to the negligence of T-mobile, but won't be let out of lease. What do you do?

On August 22nd, I called T-mobile to have my daughters' line terminated as she had just finished up her degree after summer school and had departed the United States for good. I was told that since I had a family plan, I would have to start a new contract on my own. I figured that since my daughters' contract had previously expired and mine was about to expire in January of 2011, it would be a good time to look at a less expensive provider, although I was doing so with a very heavy heart having been a loyal T-mobile customer since 1999, when the company was Voice-Stream.

I explained this to Gabriel, the representative, who told me that he did not want to see the company lose such a loyal customer and was going to make me an offer. I told him what my needs were including my desire to upgrade my phone. He said that he could give me a plan for $69.99 which included unlimited talk, text and internet and would take $10.00 monthly for the length of the contract which I understood that I would have to renew. He also said that he would throw in a Blackberry Curve for $45.00 and then said that he thought he could do better than that so he put me on hold, supposedly to speak to his manager and came back offering the phone for $20.00 which he said would be deducted from my bill. He went on to say that normally it would take seven business days for me to get the phone but most times customers received the phone earlier and that I would probably have received it by the end of that week. He told me that instead of waiting till the end of my billing cycle, he would also disconnect my daughter's line for me and put the new plan into effect immediately. I told him that I would take the deal.

After checking my mailbox up until yesterday, I decided to call T-mobile today September 1st, to find out if I could be advised of the status of the phone. I was told that there was no mention of a phone in the system but they could offer me one for $99.00. I was completely dismayed at the fact that someone entrusted by a company to conduct business could be so unscrupulous. I told the representative, whose name I was too angry to even remember, that I wanted to now stick with my original plan and just terminate the contract but wanted to see if a supervisor would be able to assist me. I was put on hold and the lady came back on the phone to say that she had got the attention of her supervisor who happened to be on a call but was nice enough to go on hold to listen to her, and had reaffirmed that there was nothing that could be done since nothing was noted in the system.

I was then advised that since I was now locked into a new contract, the termination fee was no longer $100.00 but $200.00. Needless to say, after twelve years of T-mobile, I have decided out of principle to terminate my contract and walk away from the only cellular phone company that I have known since moving to the United States. There was absolutely no consideration given for the fact that I have committed and paid on time religiously for such a long period of time. I would like to be offered the contract that I agreed to on August 22nd with Gabriel, inclusive of the phone but most importantly, I have to say that it is unfortunate that people entrusted by companies to do an honest days work, will go to such measures to make a sale.

I currently have no landline or cellular phone and have a 3-year-old son at home which is a little unnerving to say the least. While I understand that this is a decision that I have made, I have to take a stand for what I believe is extremely distasteful.

As a T-mobile cellphone service subscriber/customer, it is my understanding that I would expect some level of service for the monthly service fee that I am paying. Well, that is not the case. Recently, I have moved to another city specifically Irvine, California in March 2011. Ever since I have moved, I was not able to receive any service or connection on my cellphone. I have called T-mobile (via telephone as well as online chat) on numerous occasions inquiring about not getting any service.

Each time, I get a different response from a different customer service representative without truly addressing or even come close of resolving the issue. I have sent various emails regarding this matter to T-mobile to no avail. Having a cell phone that cannot even make or receive calls is basically worthless. In addition, the data service plan that I have also been paying a monthly service fee does not work either. The biggest concern that I have is, what if an emergency happens and I am not able to dial for help? Basically in the ZIP code of 92620, the cell phone connection and service is non-existent. I have requested to opt out and terminate the contract without any early termination fee or at the very least, give a discount on the monthly service fee for the time when the service is not available. As of today, there is no response from the service provider.

I've had a T-Mobile account (flex-pay, prepaid) for nearly two years. I have used them for my business phone. About a month ago, I changed my plan to a post paid account. I wanted my number to move with me since it is my business number. That was three weeks ago and I still only have a temporary number. They told me it would take between 24-48 hrs. to complete this process. I have lost an untold amount of money, because my customers have no way to contact me. I have contacted them almost everyday to fix the problem with nothing being done. I don't know what to do or who to call to fix this problem. Thank you. Anton

I have had T-Mobile for years. I am the rare cellphone user that primarily uses my phone just for emergency contact, and the occasional pizza order for pick-up while I'm out. I do not give out my cellphone number so my incoming calls should be from my child, her school, or my employer. I have had the voice mail and text messaging features turned off since Day 1 because I hardly use the phone. It is not a timely way to get a message to me. Sometimes, during a system upgrade, T-Mobile will inadvertently turn those services back on.

There is a feature on the phone that will continually alert me to a missed text or call until I acknowledge it. Since I don't have the phone with me, it can signal the missed call or message for hours until the battery runs out. I then take the phone with me in my purse and go out of the house. When I am ready to use it, it is dead and unavailable for use in an emergency.

Each time the text messaging or the voice mail is restored, I call T-Mobile to have it turned back off. Either I find the phone dead when I go to use it, or my phone will suddenly signal when I am driving. Since this is a limited use phone, I immediately grow concerned that someone is calling me due to an emergency. It started happening with more frequency, and I was even transferred to equipment troubleshooting. The analysis is I either need to leave the phone powered off any time that I am not using it (no inbound calls), or I need to go to the T-Mobile store where they will give me a 'free' upgrade if I sign up for two more years of service.

This month, the diagnosis was that the texts I was receiving were free informational texts from T-Mobile and there is no turning off that notification system. I complained that I never signed up for any text messaging of any kind. I have years of account history turning off that feature. Once again, the advice was to turn off my phone so it does not continuously signal every time one of their texts is received. Or, I could get a 'free' new phone with a 2-year contract extension that has a stronger battery. My old phone can hold a charge for over a week, if I don't miss a text.

My family plan was renewed in 2010 so, I need to wait until 2012 to have mobile phone service that I can depend on in an emergency without being penalized? By the way, the other phone in the plan (still under warranty) is waiting on parts to restore its usability because it has taken weeks to diagnose what is wrong. So, we had no reliable cell phone service during hurricane Irene. And while my phone was turned off, it received another free informational text from T-Mobile sometime between Saturday night and Sunday morning about the forecast height of the storm.

I called T-Mobile this morning to say that their informational text was not appreciated especially since my cellphone was on and our electricity was out. They could have run down my battery again. I was told that it was not their problem. They have a right to text me whenever they want, and it's my fault that I have not upgraded my phone since 2007. According to harassment laws, T-Mobile is allowed to send me texts at no charge with no limit to the frequency. I have received five texts this month, two emails, and the regular mailed copy of my monthly bill. My payment is not overdue.

I had a cell phone that I bought via the T-mobile website but had never activated it. I called 800 8662453, their sales department, and got a US-based help desk that was competent and told me I could go to into a local store and get the phone activated. I went into this store in Kensington, MD and they did activate it and I spent a total of $42.40 (10.00 to activate it and $30.00 worth of minutes).

Then after I went home and charged phone, I could not figure out how to set up voice mail. So, I called 877778-2106 and was in some off shore help desk place. No one there even understood my problem, and no one and could help at all. I then called the other number re: voice mail, 1 805-637-7243, and that was no help at all - no person available. I called the first number, 877778-2106, back several times and each time, the person who answered was a different foreign voice and did not understand my issue and hung up on me.

This is not customer support and is not service at all. This is not a company I now have any faith in. They never told me that their technical support help desk was outside of the USA and the technical support staff didn't have a decent ability to understand English. I explained it twice, slowly, on my fourth call and the technician still didn't understand how to assist me.

This is entirely unacceptable and I want a full refund of $42.40. I never did use their phone and went elsewhere to get phone service due to a power outage in my city because of hurricane Irene.

I went to the store and asked for assistance. The phone wasn't working so they put a new battery but it went off and on. The representative dropped my phone and said that a button was missing when it was not missing anything. She broke it wen she dropped it and I wanted a new phone, but they said I could not replace it. I'm paying insurance and they did not want to replace it. So what is insurance for? They then gave me a phone to call the insurance. They did not explain anything and were incredibly rude.

I first called T-Mobile on July 24, 2011 and asked them to remove the web feature services from my plan. It was not removed because I continued to receive emails and from Facebook on my phone.

I called T-Mobile again on August 13, 2011 and expressed my disappointment that the feature was not removed in July and was assured at that time that all was taken care of. The next day, August 14, 2011, I received another email from Facebook on my phone and I went online with a representative named Tina ** and she made an adjustment to my account but also pointed out that the web service was still active on my son's phone. We are on a shared plan so it should have been deactivated from the entire plan, not just one phone.

I paid the phone bill on August 16, 2011 thinking that my bill would go back to the regular rate of 79 per month. I got my bill on August 24, 2011 and it's 148. Now I'm furious. I called the customer call center to ask why my bill is so high and I'm told that the change did not take effect until August 13, 2011.

T-Mobile has deceptive practices. That should have been taken care of when I originally called on July 24, 2011. I asked to speak to a supervisor and was placed on hold for 10 minutes, only to be told that no supervisor was available to speak with me.

As far as I'm concerned, they can cancel my services with them. I'm not paying no more than the 79.

T-Mobile's automated customer service problem vetting system is useless to me. Time and time again the system does not recognize my voice commands and hangs up on me. What kind of service is this? I find it very insulting, and in addition, quite vexing to have to call and call again seeking a solution for a what is typically a simple billing problem that when I finally got through to a real person, is usually easily and professionally remedied. Also their lack of available supervisors to attend to a dissatisfied customer's needs leave their service wanting. I am still waiting for a callback for over an hour after requesting to speak to a supervisor and being told none was available. I was assured that I would receive a call back in a timely manner. What T-Mobile considers timely and what I consider timely are two different realities.

I have 3 lines with T-mobile. Two lines do not have a contract. I have had them for 5 years. Last October, we added another line and I made sure to ask that the new line would be the only one on contract as I was unsure I would stay with them. They assured me that it was not on a 2 year contract. In January 1, the line stopped working. There was bad reception and then the phone went blank. I couldn't make or receive calls or text.

I was sent a replacement as I always have the insurance. I decided to cancel my line after I received the replacement since the "new" phone kept no charge and the screen went blank. Also, the representative that time told me that they no longer made that phone even though I had just purchased that phone in July. They didn't cancel my line and it kept recurring charges. The other 2 lines stayed connected. Two months of charges for a line that was never used and they only gave me a credit for a month and finally "cancelled" that line.

Then, I cancelled the 2 lines that didn't have a contract and was then told that all 3 lines were on a contract and I would have to pay to get out of the contract! I keep getting transferred to another person and getting different stories. Even the supervisor hung up on me and told me to write to T-mobile. She could not do anything.

The prepaid phone went dead overnight, with less than a year and therefore under warranty. I called on or around June 27 to find out what to do. I was told to send it via UPS to Return Sender Texas 4500 Cambridge, Fort Worth, Texas 76155. My order confirmation number is **.

I called around mid-July to inquire why it was taking so long. They had no record of receiving the phone. I called again and talked to Joseph, he seemed like a good guy but apparently not since nothing came of his actions. Joseph filled out lost equipment form and research form # ** but I heard nothing.

I called again around mid-July, was told that a new phone would be sent to him. A phone did arrive but it had no SIM card, battery, or back. Davis called customer care department on July 27 and said she will have a phone sent out and that it will be there within 72 hours.

No phone showed up on August 1, so I made more calls to 1-877-778-2106. I called at 4:50 PM, got disconnected. I called again about 5:00 PM and this time Karen started talking to Jenna (technical support ID # **) and got disconnected. My mom called Debbie (ID # **) around 6:15 PM or 6:30 PM and Debbie said the problem is they didn't tell us to keep the battery, SIM card and back.

Davis also said that info is not on website. Debbie then talked to a supervisor and because it is a prepaid plan, they cannot bill account for items that we need and then reimburse us for our expenses. We need to go to a store. They explained we are about 2 hours away so we decided on Saturday, when we move him down to apartment in Milwaukee, to stop at the store and talk to them. Deb will leave notes on account. She will also call Dad's cellphone about 3:00 PM on Saturday, central time, since she is working 2:00 PM to 10:00 PM. She will work with the store and see what they can do.

Deb has both Dad's cell number and our home number. We cannot call her because you cannot request a representative. If Deb doesn't get in touch with us, she will call back on Saturday and until she contacts us. Saturday came and no phone call from T-Mobile rep. Karen called someone starting at 3:24 PM and we got a call from Davis on Dad's cell saying Debbie did not call as she said she would.

The woman I talked to said she would try to get Debbie and I got put on hold. Eventually, the line was picked up and I talked to Rosaly (ID # **). She talked to people from the customer care department and her supervisor, looked at notes and told us that because it is not on the notes to be reimbursed, they can't. I asked if Jenna was on the notes and she had no notes in there at all. I asked if there was from someone with first initial J and her ID number. I told her my patience was done and I have had it. Maybe their notes are not complete but mine are with dates, names and ID numbers, and what was said (also we use a land line so there will be a record of each phone call).

She said there's nothing she could do so I asked to talk to her supervisor. Rosaly said one was not available but if I would hold she would keep trying. I asked if she could call me back. She repeated my home phone and said she would have someone call me back.

I then hung up and called Davis. He said they don't sell a back to the phone so he couldn't buy one and get reimbursed. Anyway we will need to get a replacement phone.

Finishing notes at 4:23 PM and still no call. So basically, they have no service and reps just keep telling you ** to try to get you to stop calling.

T-mobile released my telephone number to another customer after assuring me that I could retain that number after making changes to my account.

Phone sales unethical, lied, did not provide me with what was promised. Very bad experience, constant transferring from 1 department to the next. On the phone for over 6 hours in a 24 hr. Told to go to the store and the assistant manager was so rude, did not want to deal with it. Just horrible.

I tried to start new service with a family plan for 4 phones for free online (g2x). My order did not go through, so I called their toll free number and John helped me create the order. However, after he finished, he was still unable to process the order. He then gave me the order number and told me that the order was in the system and all I had to do was go to a physical Tmobile store so that they can verify my identity to complete the order. I went to a Tmobile location and the representative asked me for my DL and the copy of the order that I had print out. She came back and told me that they can not honor the order because I cannot activate new service online. I asked her why would Tmobile offer it online then? I called Tmobile and spoke to their Hazel who was of no help either. I then spoke to their supervisor, Patrick, who told me that he could honor the deal either. Needless to say, this was a waste of my time. I will stay with my current carrier and hope that Tmobile goes away.

I contacted T-mobile this morning and was transferred to James ** with representative ID **. He was very rude and did not help me to resolve the issue. I told him that I wanted to speak to a supervisor and he had me on hold for almost an hour saying that: 1) the system will not allow him to transfer me; 2) the supervisors are in a meeting; and 3) no supervisor is available for me to speak to. He was very unprofessional.

I called T-Mobile to complain about their discriminatory practices regarding FlexPay. I am a service member in the United States Army and they stated to me that they could not offer me military discount because I am on a "Flex Account" Plan. 1) What difference does it make for me to be on a "Flex Account" plan? 2) I did not ask to be put on a Flex Account plan when I initiated service with T-mobile. 3) This is a discriminatory act by T-mobile.

My son passed away and I am suffering financially--paying for burial, funeral arrangement and hospital bills. T-mobile (James) stated that I could not be placed on a billing arrangement because I have Flex Account. So, not only do I have to suffer with my phone off, I am also not offered the same privilege a person with a contract has. I want my account closed without penalty.

I have never been one to picket or put up a fuss about an issue, but I am super pissed about this and want to tell everyone I know to stay away from T-Mobile!!!

Yesterday, I responded to an online offer from T-Mobile for the G2x android phone - phone with 2 year contract = FREE.

I called T-mobile, went through the entire process - credit check, personal info, debit card info, et cetera. After being put on hold for some time, the sales associate came back on the line and said everything was approved, and my order had been placed.

Today I am told my order was rejected for consumer credit reasons, and that I have to go into a T-mobile store to buy the phone and set up a new plan. Of course, they don't offer the "free phone" deal in stores. I called repeatedly to ask why it was denied after being approved and the smart ass customer service rep just kept saying "well it is what it is" - his name was Skylar, by the way. This one is going to the BBB for sure, and if I end up being the victim of identity theft due to the information they got from me, there WILL be a lawsuit! I believe this should be considered advertising fraud of some kind.

I have gone to the Natick Mall's t-mobile kiosk in Massachusetts to get my overdue free phone upgrade. I wanted a keyboard. I have been a loyal customer for years, and I planned on staying that way. Jason (Jay) helped me (or so I thought). He showed me the phone; he said it would be free, though I have to pay $62.67 on my credit card, but that he would fill out the rebate form for me. I would then get the $50.00 back in a Visa card. He also said there might be a charge on my T-Mobile bill for $18.00 and plus tax, but should not be. He said if there is, I am to call him at the number he wrote, and he will have it credited. He then talked my husband into his free upgrade, though he wasn't interested. Jason and Juan kept saying, "It's free and why not?", and convinced him. He said the charge of $18.00 plus tax might show on the bill, but should not. If it does, call him and he will get it credited.

Well, it did show. I called for a month at different times of the day with never an answer. I then called T-Mobile to let them know that I was paying my bill minus the $38.26 that is supposed to be credited. I told them I can never get a hold of anyone, and they suggested I go to the mall. It's not up the street, but I made an effort after the second bill had the charges. Low and behold, the kiosk was gone! I called T-Mobile and they couldn't help me. I was given another address to go to and have them credit it. Really? I decided I would keep deducting from my bill until I made it over to the T-Mobile store.

Then a few days ago, I received a denial letter in the mail denying my rebate! It said I didn't qualify; even though Jason said I did and he filled it out for me, and never mentioned having certain qualifications to meet to get this rebate. I called the rebate center; they said I do not qualify, and there is nothing I can do about it. So, there is $50.00 and $38.67 that you are ripping off from me. I then called T-Mobile and told them that Jason filled out the form for me, and told me to mail it to the address listed. I asked to speak to a manager and as I suspected, there was no one around. Lisa then told me a supervisor will call me at my home number within two hours. That was a week ago, and no call of course. I did tell them I am very upset that they don't seem to care about customer service, and having me switch to another service. I pay $70.00 a month, and have been using your service for years.

I don't know if it's because of the switch you are all making, but I would think customers still matter. I guess I am wrong. Is there anyone willing to help me with this? I deserve my credit of $38.26 that I am being charged, and my $50.00 Visa from my promised FREE phone. The kiosk you run is very deceitful, and I will make sure word gets out if nothing is done. I had to go further up as no one seems to care.

Thank you

My T-Mobile account was compromised. When I went to the T-Mobile store to upgrade my phone, I was told that they had compromised my account and that they have given the upgrade phone that's under my name to another customer. It took a week for fraud department to get back to me and they told me they would send a police report for me to file against the store.I never did! I was told to go to another location. The other location told be that they are not a true T-Mobile store so they can't upgrade. Left with no choice, I called for a phone to be mailed.

Then I received a cheap, out-of-date, $19.00 phone that they normally give for free. I called the customer service again and was told to wait another week for another phone.I paid $99.00 and added $10 per month on my bill to make this phone work and entered in another 2-year contract. I have been a loyal customer for over 8 years and what do I get? Nothing but runaround and being victimized over and over. To cancel my plan, it will cost me $600.00. I have spent endless hours on fixing the problems that T-Mobile caused me and I can't wait for the day that I get out of my contract with them. This is one bad company to deal with.

48 hours later, I called customer service, got past the robot answering system to a live person, gave them my password, ss#, address, mobile number, and of course name. That was when I found out that some bozo had typo-ed the first name, and they could not help me. Now it was my responsibility to mail photo-stats of utility bills, ss card, driver's license, etc,etc,etc.

After three increasingly terse supervisor conversations, I was told there was no nation HQ number to call for customer relations. I thought that had to be a lie a phone company with no national phone line for customer problems? but I was WRONG. T-Mobile does not want to talk to you if you are not happy with their screw-ups! You have to write a letter to the phone company! IRONY ALERT!

What nimrod thought THAT up? So how good do you think customer service is going to be, if no one can be held responsible for it? THAT'S RIGHT! It's going to SUCK! Tomorrow I will go back to Costco and cancel the whole mess. I found out that AT&T bought T-Mobile, so I doubt I will change to them!

I have been with T-Mobile for a while now and recently, I have been having issues with the customer service I have received.

I called T-Mobile's 611 or customer service line to pay my whole initial phone balance off on 03-03-2011 and was assured it was paid off. I asked the representative if that would take care of the initial phone charge and they responded, "Yes and your bill will come out on March 23, 2011". At that time, I was at ease because I believed that was taken care of.

On Saturday, March 23, 2011, I called the customer service line again because I saw a text that said a payment has been withdrawn from my account in the amount of $160. I almost fell off my seat! I talked to a customer service representative and I explained my problem and stated I would like to withdraw from paying it off all at once because I was misinformed. He said that there was no way to do that because it's already been taken out of my account.

The representative was really nice on March 3rd, unlike the other two people I first spoke with on March 23rd. I spoke with an unnamed customer service representative and he just kept apologizing, would only repeat himself and not answer my questions directly. I asked him for his last name and where he worked and he didn't want to provide the info to me. The representative said it's not in their policy to give out his full name and location (country). Then I asked him for his supervisor's info and he asked why I needed that info and said there is no reason to speak with his supervisor because he is more than capable of taking care of my issues.

I wouldn't be asking for a supervisor's information for no reason! I finally got to speak to Jose B., the supervisor, and he was no better. All I wanted to do was find out why it wasn't explained to me on March 3rd that as a T-Mobile customer, you must pay your charges first before they take out the initial phone payment. I asked Jose B. if they could disregard the total payout and just continue billing me every month for the initial phone payment and give me credit.

Jose could not understand what I was requesting. He said that is not possible. He stated that the representative should have advised me of proper procedures and I agreed but he also said if I made a request, it will automatically go towards the monthly bill first than when the monthly due date comes around it will take out the amount owed for the phone itself.

That did not happen as he said it should and when I brought that to his attention, he started talking over me as if I was no longer a customer. According to that statement, it should have been taken out on March 23rd in place of the monthly charges along with a $6 charge for the balance due. So I also asked simple questions to him and I felt as if I was dealing with a shady business. He couldn't answer my questions directly nor did he make me feel comfortable.

I was fed up with the break-in communication; I requested to speak with his manager. He started asking me why I needed to speak with the supervisor. I couldn't believe it! What kind of business would make it so difficult to answer questions? Anyway, I got transferred to Kristine H. and she was helpful and comforting although she couldn't help much more than the others.

It's unfortunate that I had to go through all of these just to get something done. I am not balling and nor am I naive about how customer service works. I do not feel comfortable working with a company that makes their customers feel helpless. Please fix the communication gap and provide the best customer service possible. You owe that to your customers.

Here we are on July 5, 2011 and I experienced another problem with the famous T-Mobile. I bought a new phone with T-Mobile in May and decided to return it because there was nothing special about the G2X phone and I wanted to switch to another carrier. I returned the phone in the same condition I received it, intending to receive a refund. Lo and behold, the Garland, Texas T-Mobile on I-90 stated they could not refund it directly to my credit card or cash because their computer would not allow. The only other option was to have them mail it to me within 14 days.

Fourteenth day came on June 24th and I still did not receive my $300 and sum change. I called the 1-800 # and they instructed me to call the store for the refund. So as instructed, I called the same location and Mabel stated she would work on it and call me back, that she had to call another store manager because her manager was out of town.

She did call me back and said they are working on it and have to send another request and I should receive it in five business days. Five business days came on July 1, 2011 and no check. I called again and spoke to Mabel, who stated she is going to have to speak to her manager and get back with me; she said he was still out of town. She never called me back and neither did he.

I had to call this morning (July 5, 2011) and speak to this manager whose name, I believe, is Scott. He stated he didn't know what was going on with this refund and he will have to look into the situation. I then asked if there is any way to overnight the check and he said no there is no way. I also asked how long it would take for this refund and he said he will work on it and get back with me.

Guys, this is horrible customer service and I do not believe I deserve such treatment. I paid you over $300 and all I need is my money back. I have bills and this cannot wait any longer. I will be contacting a lawyer if that is what it will take to get A) decent customer service, and B) my refund. T-Mobile has become a very unprofessional and non-loyal company that needs a refresher. Please step up your game and treat people the right way! It's my money and I need it NOW!

I called in to have a phone replaced that was lost. The rep that I spoke with said, that i could get an replacement phone...after discounts it would cost me 79.00. I asked the rep, if i would have to put money down.She said no. She told me that I could be billed for the deposit, and placed on installments for the remaining balance. Not once was I told that, I would have to change my plan, to qualify for the discounts. The rep, started having technical difficulties, with the call, she informed me that she was not able to complete the order.

She next suggested that i go into a retail location, to place the order. I repeatedly asked her, if I would receive, the same offer, that she had extended to me. She assured me that i would. When I went, in the store, I was informed that i would have to change my plan, as well as pay a deposit. I called back several times, and talked to several different reps. Each rep told me that the first rep that I spoke with, wrote something different in the notes, than what she told me. I have asked several times to have the call played back, to see what the rep promised me. T-mobile, has refused to play the call back. I can only conclude, that it is, common practice, to have their reps promise the customer one thing while documenting another.

While I was out-of-town, my ex girlfriend decided that not only were we breaking up, but took it upon herself to take my cell phone as well. I'm not sure exactly when she had done this; but she was not only able to call T-mobile and access my prepaid account information, but was allowed not only to change my total account information, and was also able to change my phone number as well, just by simply telling them that I was going to be incarcerated for an extended amount of time, which was not the only fault, but she did all this through the telephone. They did not require her to give forth any type of documentation proving what she had told them. After finding out about this, I, in turn, called T-mobile immediately and requested to speak with a supervisor regarding this incident, only to be given a run-around that ended with me sitting on-hold for approximately 22 minutes and 37 seconds.

Before I was hung-up on, I called them back right away to be put through the same thing. And after being told that I would be able to speak with a supervisor, then one was not available; and that I would have to again be placed on-hold, in which I refused to do due to the previous call. Not even 5 minutes after that, I then asked if one could call me back when available. I was then told, 'yes'. So I waited until the following afternoon, only to be lied to once again. I then called T-mobile, only to be led to believe that I was at fault, for there was lack of not having my privacy violated; but that it was all somehow my fault and none of their own. Since this incident, my trust in a person's right to privacy have been diminished to a great extent. Please help me show a major corporation that their customers are in fact not only valued; but that it's all the little people who make them the giants that they are; and restore my faith in my right to feel safe from someone repeating this great injustice for which I have experienced.

I upgraded to a Galaxy S 4G Android Smartphone on 6-12-12011 but got an email message today,6-13-2011. that the phone is back ordered for an indefinite period. Nobody at T-Mobile could explain why for the next two days T-mobile is promoting the same phone in a father's day promotion and, yes, T-Mobile would be willing to send me the same phone immediately if I add a new line to my current contract and pay hefty activation and other charges that I did not have on my upgrade deal.

i have had a contract with Tmobile for almost 2 years which expired May 3, payments were always made on time etc.... towards the end of my contract in March and then again in April i phoned T-Mobile to find out their procedure when my contract expires (automatic renewal) etc...... during these calls neither one of the customer service agents ever bothered to tell me that porting my number even one day before May 3, would constitute a cancelation fee...of course they would not, they had my credit card scheduled for automatic pay!!!!

April 29, I phoned T-Mobile to port my number to AT&T and not even then did customer service have the courtesy to inform me of the fee..the $50. fee for leaving April 29 and not May 3, has now turned into $75.. T-Mobile! you're soon to be bought out and no wonder why! your customer service is deceitful sneaky and cheats the public by omitting information intentionally! AT&T will not only have your buildings but your customers too, sadly however AT&T will have to train your customers' service personnel, if they are worthy!

I have been a customer of T-Mobile for 10 years. I have 5 lines with them. In Dec. 2010, I called in to have my son's line put on a 30-day seasonal suspension. This is something I have done many times since I have 3 teenagers who all have been in trouble and on phone restrictions. The line was to be automatically restored after the 30 days. This is what has always been done after anytime I have suspended 1 of my lines. Well, my son's phone was out of order, he dropped it in fluid but I assumed that the SIM card was re-activated after the 30 days. Our account was disconnected from March to April because of economical hardship. However, I paid the account in full in April and had the account restored. We noticed that after a few days, my son's phone was not activated. He thought his SIM card was defective so we called in to have the line checked.

This is when we found out that the line was early terminated in January and that my account was charged a $200 early termination fee. I told the customer care that we did not terminate the line and that it was a mistake. They transferred me to an activation specialist and said that my son wouldn't be able to have the same number but they would give him a new number and reverse the early termination charge. The specialist reviewed the account and stated that they would not reverse the charge because the line was terminated over 90 days prior. I expressed my deep frustration about not knowing the line was terminated and stated that I did not terminate it. I told the representative that I would be closing my account since my line contracts are expired and that it was sad that they were willing to lose a long time customer over something so small. I then filed a complaint with the New Mexico Attorney General.

The executive customer care department called me days later to discuss and supposedly resolve the complaint. This was Jason who called. I called him back this morning and he proceeded to argue with me and told me what I did and didn't do. I told him that I was not interested in continuing a debate with his company. I have 1 account that I am in charge of and I know what I did and didn't do. They have millions of accounts to deal with and there are mistakes and glitches in the systems so he must not tell me that it's not possible. He let me know that they would not be reversing the charge and I told him the same thing what I told the 1st representative, that I will be canceling my account as the contracts expire. All I wanted was for the charge to be reversed and a new number for my son. I don't think that was unreasonable or above and beyond possible. Like I said, I am a 10 year customer with a total of 5 lines so they must show me some appreciation.

All of these complaints sound too familiar. First, I've been with TMOBIL over 9 years. I had an 'old plan' and was not on contract, which negated my eligibility for an upgrade on a new phone of my choice, yet if I canceled the service, I would owe $200 for 'terminating my contract early'. Completely contradictory, and still does not make sense. Ended up paying more for the phone than I should have, and despite stellar credit, was not eligible for a payment plan since I would not give them direct access to my credit card. I needed the phone quickly for an event within ten days, so I caved and agreed after 45 minutes of going back and forth with a service rep named Zack. I have asked for this person several times since then, but of course, you cannot ever get a specific person.

On with the story--once I received the phone, I had network error on top of network error constantly, failed text messages, and I have been paying for a data plan that once I leave Houston, does not work. Period. (30 miles away, I get nothing). Called Tmobil several times within the 20 day buyer's remorse period, was told 'we'll call you back in 72 hours' and never heard a word. I'm on borrowed time, 20 days, and I called them three times within the 20 day period. The last service rep told me I would have to 'guess' when the problem might be fixed!

I thought that was the last straw, so I called AT&T and got signed up with them, and am still within my 20 day buyers remorse period with Tmobile, which negates the current Tmobil contract. However---my 'non' contract is in effect until August. I argued that I could not get service when I desperately needed, paid for tethering that did not work, and couldn't access maps/market/email for five days since I was not in Houston. Customer service told me (after call number five) that I had not given them 'adequate time to address the problem'. Did I mention that one more day would have put me out of the 20 day buyers remorse period? She told me I would have to pay the $200 contract cancellation fee.

I then said I'm offended that you think I did not give your company sufficient time to address the issue, when clearly my call history, etc, shows just how much stinking time you guys had'. Then she called me a liar, said 'I had misunderstood', and she had said no such thing. At that point I hung up. I am glad to be rid of you, TMobil, you are abusive, dishonest, and unethical! It is shameful that you expect people to hold up their end of the contract when you cannot provide what you are contractually obligated to in the first place.

I have been a customer of T-Mobile for over 10 years. Within the last three years, your management and customer service has become so inadequate that my story may be very unbelievable. But you will be able to find everything I have stated to be true and documented in my records with you.

In 2008, I contacted T-Mobile and had the international plan added to my account. I was instructed that I could make calls to people that are connected to T-Mobile as if I was making calls to the states. I paid T-Mobile over $10,000 within a 6-month period because what I was told was incorrect. When I returned back to the states, I received three months worth of credit because you could not go back to the full six months. I was then told that as long as the person called into my cell phone, I would not be charged international calls. That turned out to be a lie also, so I paid T-Mobile another $7,000.00 in international calls.

I had another phone added to my account that was my niece's phone. She went to get the phone changed into her name and the manager of the store in Crosscreek Mall in Fayetteville, North Carolina blurted my Social Security Number to everyone in the mall and changed my plan several times without me knowing even though I had a security code on my account.

In 2009, I purchased my daughter a side kick and paid over $200.00 for this phone. Within a month, this phone went out. I am paying your warranty of $5.95 a month per phone--which I have two on my plan. My daughter has had over four phones with T-Mobile--each one has malfunctioned--and we have received refurbished replacements for them. This last phone has been replaced four times and still is not working. She is now back to using her Razor phone, which does not work half the time, and I am still paying for Internet and everything for her sidekick, until today, May 3, 2011.

When I spoke and talked to your customer service rep, who has been the nicest one so far, I changed my plan because I cannot afford to pay $300.00 a month for nothing. I, again, complained about the phones and what I am having to do. On the 28th of March 2011, I contacted your customer service to change plans and to talk about my daughter's phone again. I was told that I could not change it out because you no longer have her phone (which we have been told this before, but it was replaced again by a refurbished and cheaper model than what I paid for).

Today, May 3, 2011 at 7:58 pm, I was told that it is in my file: "Too many issues with mobile phones cannot help this customer, offered to upgrade and sign a new contract but she refused." I have explained to all your customer relations personnel that I will not sign a new contract and I will not pay for a new phone because everything I received from T-Mobile is bad. Every time I talk to a customer service rep, I am lied to. I am dealing with the aftermath of my Social Security Number being given out, and wanting to know when I will hear from someone about that issue--which I mailed to this same address when it happened.

The bottom line is that you have lied to me about my contracts which has cost me several thousands of dollars. I am paying $5.95 a month for a service that you are refusing to allow me to use. I purchase phones at full price and within a few months, they break and you send me someone else's problems. You are not an outstanding company and you have allowed this to continue for too long. I am respectfully requesting a copy of all my accounts to include every note, every bill, and every document you have that has my name attached to it.

You will be able to find my information under Barbara ** with a cell phone number of **. Please remember there are, at the very least, five accounts that I am requesting information on. You will be able to open this account to obtain my Social Security Number so you may find all the accounts. I do not want to give out my Social Security again since everyone in Fayetteville, NC already knows when your rep gave it out in the mall. Please send these documents as soon as possible. I have also included letters to the FCC, the Attorney General and Consumer Affairs.

In Dec 2010, my husband accepted a position in Europe. We called T-mobile to inquire whether we would still be bound by our contract, even though we would be overseas. T-mobile informed us that, if we produced documentation supporting our relocation, then we would be released from our contractual obligations.

I few months later, around February 2011, after we had gathered all the necessary documentation, we called T-mobile to receive the correct mailing address, but instead were told that their policy had since changed, and that we now were contractually bound regardless of circumstances. How can policy changes effect agreements that predate the changes?

If we enter a contract with T-Mobile under one set of rules, how can we be expected to finish this contract under a different set of rules. So the company has changed owners, but what gives the new owners the right to retroactively impose contractual changes to their customers? (We never received any information from T-mobile, describing any contractual changes).

We find this to be incorrect and unlawful.

Since October, I have been unable to get through customer service without waiting one hour on hold. I have tried various times and it makes no difference. Once you get to India customer service they never understand what you want. It took me three days to get information on my bill and another day to fix it.

I had T-Mobile for several years. When I first started with T-Mobile, my credit was not so good so I went with the Flex pay account with T-Mobile. The Flex pay program is pay the month before for T-Mobile phone services. Over the time of my service, they kept charging me for internet services on a phone that did not even get internet service. When I realized they were charging me for the internet, I asked them to remove it because I did not need it and they told me it will be removed by the next billing cycle. When I realized they did not remove it, I went up to discuss the problem with the over charges of the internet on my phone bill. The store manager looked through the notes were employees wrote for the internet to be removed and he said he would reimburse me for 13 months of over charges.

At this time, my credit was better and I switched to a regular account and added a new line. A T-Mobile employee told me that they would switch my credit to my new phone bill for a regular account and cancel the old account. When I received my first bill with the new account, T-Mobile added three lines, not one, and charged me a bunch of connection fees. When they said that they would fix it and remove the extra phones, they did but still charged me for the fees of new lines and used my credits to pay for the those fees. After all of these problems, I received a phone bill with my old flex account saying I owed over $200 for a past bill on a Flex account that is a pay before to receive services that I did not have a contract with them.

Now, I have two bills with different account numbers for the same phone numbers and they want me to pay both saying it is my fault that the other account was not closed because I should have gotten on their computer and did it myself because they are incompetent to do their job and take responsibility for their actions. T-Mobile not only charged me for the same numbers twice and for a prepaid account, but sent me to a collection agency over a prepaid account. I took my bills to the T-Mobile store and they told me that it was a mistake and would fix the problem but the problem continued so I went back to the store and they said for me to call customer care. I called customer care and they kept switching me from representative to another and soon I had talked to over 70 representatives.

Customer care just switches you until you give up. Finally, a representative told me that I needed to talk with billing and switched me over. Billing gave me the same run around by telling me that it was out of their hand and I need to contact the credit agency that the bill was sent to because they no longer had the information. I told billing that if they did not have the bill, then how could I owe it. Billing continued to tell me it was not their problem and I should just pay it and drop it. Well, I won't drop it and will continue to fight because that is what they want and how they continue to get away with over charging people for their mistakes, not ours.

My mom recently added an extra line for my dad. He was sick and she wanted him to have a phone at all times if he needed to call me, her or even 911. He recently passed away and we called T-mobile to cancel his line, which we could do, but at a cost of $200.00 because we are terminating the contract early. I was shocked to say the least. I can't imagine a company practicing that type of behavior. I find it unethical. I can't imagine a company would not waive the charges after some passed away. It's disgusting.

In July of 07 I entered into a family plan contract with T-mobile for 1000 anytime mins. and unlimited nights and weekends for $59.99. On November 24, 2007 I noticed my anytime mins were being deducted on my weekends and nights when those were to be unlimited as per the contract. I called T-mobile about this on Nov.26 and to my astonishment I was told that I was incorrectly placed in another contract. I faxed my contract to T-mobile on numerous occasions to have this issue corrected, as per their request and reimbursed what I paid for but never received. I kept calling and sent a letter to T-mobile to rectify this situation but to no success and I was unaware of what to do until now.

I was continuously billed for services I never received and waited patiently for reimbursment that never happened. I refused to pay my latest bills and I managed to change carriers on my family account and tried to switch carriers on my individual account but T-mobile blocked me from transferring my number. They then sent my accounts to collections.

I went to T-Mobile for cell phone warranty replacement. The LED on my cell phone has blank white screen. Well, the phone that I wanted replaced was no longer available because it has been discontinued. I paid $179.00 for this phone and they refused to replace the phone for another of equal value. Instead they offered me the cheapest phone they had at $69 to refuse. They told me that they would replace it with another phone of equal value only if I agreed to sign a 2 year contract . I told them that I did not want to get into another contract. I told them that it is not right to refuse to replace the phone with the cheapest phone in their store. I need the phone so I had to settle for the cheap phone for now but I will discontinue using T-Mobile in about a week from now. Apparently they don't care that they are losing a longtime customer.

Even though my T-Mobile store is in Florence, AL, I always pay my bill by phone and deal with them on phone. I have had charges on my line for a phone that I had canceled that was out of contract for over two months. I kept calling, asking them to remove the charges. Also, the bill would be more and nothing added. I always paid my bill fully until December. My husband got hurt on the job and had surgery a few months ago. Right before Christmas, they cut his workman's compensation off. I draw disability check monthly. So, I called and explained that's why I wouldn't be able to keep paying. They suspended my 4 lines. But they are still charging me full price each month. I've made small payments when I can, even though I really can't afford anything, trying to get the past due amount paid. I don't understand why I'm supposed to be paying for full service when I don't have full service. I can only get incoming calls on 3 or the 4 lines. Is this legal?

In October of last year my partner and I contacted T-Mobile with whom we had service with (I since '04, my partner since they had been VoiceStream) to see if we could get more bang for our buck/upgrade. When we were told there was none available we decided it was time to move on and 'shop' for another provider. We asked the representative what we needed to do if/when we decided to switch. We were told that since neither of us was under contract, and provided that our bills were paid in full, we could cancel at anytime. Fast forward to January and we switched providers after we'd paid the last bill prior to our new billing cycle started because I did not want to be responsible for any unpaid fees. (I checked with our new carrier that the #'s were 'ported out' as of the 5th of January. My bill cycle started on the 8th.)

First we received two bills for $89 each which we clarified with them. We were told that they were waived and now (here we are in the middle of February) I'm getting bills for up to $285.00. When I called I was told that because *I* ported my # out in the 'middle of a cycle' that I was responsible for a bill cycle that I never even used (January-February) and for a termination fee for a contract I was told I did not have. They said that when I "upgraded' (yeah, sure a refurbished phone) that I signed a contract. I asked why I was not told this in October when my partner specifically asked whether or not either of us were under contract. Conveniently enough there are supposedly no notations on my account of either the October or January calls. When I requested a supervisor to pull up my partners account to see if it was on there, they told me that because I was not an 'authorized user' on the account that they couldn't. (Funny thing though because both prior calls my partner made without her being an authorized user and they accessed my account with no problem.) I quite simply told them that this is the deal and it was not up for negotiations, they were either going to waive the fees or they'd be hearing from the BBB. Guess which one they chose?

So I have now filed a complaint with the BBB, my local consumer affairs and the local attorney general's office. The service and plans were terrible; I am much happier with my new provider and if they think they're going to pull this with me (hah) they got another thing coming. T-Mobile, I hope you're reading this, and for the rest of the general public I implore you, do not ever use them.

I got a contract with this T-Mobile phone company and on December 22, 2010, my contract expired on that month. However, I was not allowed to cancel two of them. Now, they are making some charges on me and I am not working right know. I need your help, please. They are charging me $670.80 when I'm not using my phone. I already talked to costumer service and I tried making a deal with them for I could pay a little bit. I don't know what to do. Please help me.

On July 2010, I started a business relation with T-Mobile and I got a Blackberry for my line. I didn't like such phone and decided to buy a different one. On Dec. 2010, I bought a Samsung vibrant cell phone at full retail price. That phone came out defective so I contacted the store. They referred me to customer service. Few days later, I got a replacement phone skeleton by mail, along with a prepaid label to return the defective phone. Few days later, I went to a UPS store and placed the phone in a drop off box located at the location as instructed by the personnel working there. Then about 30 days later, I got a charge for $500.00 (five hundred dollars) due to non-returned item. I called customer service and an investigation was opened.

At the time of returning the box with the defective phone, I failed to obtain the info on the label they sent to me. And the customer service can't provide it to me at all now, so it is impossible for me to track such package. The investigation showed that no phone was received at their warehouse. So, they had to charge me with the non-returned phone fee. I called the insurance company and they wouldn't pay for such loss. That means I have to pay out of pocket for the full price of the lost phone and here is where I have a problem. They are charging me $100.00 (one hundred dollars) over the full price of a refurbished phone I got. Plus, I'm not getting a full phone but only a skeleton. So, how do they dare to over charge me with a hundred dollars for half a product? That is outrageous, abusive, and an illegal coercion.

After many years (8 I think with T-Mobile), we renewed our agreement and purchased two new MyTouch 4G's. We were told that they would provide all the same services our last four Blackberry had. The phones have been a complete nightmare! They do not ring, they do not answer and you cannot send text messages reliably. The only function that works at a reasonable level is the email. We have fought with them on the phone and in their stores for over 3 months and the phones still do not work. All the fools at customer service can do is to consume 3 to 4 hours to have you answer lame and ** questions so they can fill out their internal trouble tickets. These do nothing to resolve any of the problems. We are now forced to pay our attorneys to terminate our service agreement that they emphatically refuse to provide service for.

I have been a customer for over ten years. All the time, I have waited for service to work in my home located in the Hill Country of Texas. I have enjoyed my service but had hopes that in the future, we could enjoy our phone service with T-Mobile in our residence. This has not been available because we have no service and have never had service in our home throughout our contract and years of month to month with T-Mobile. Our four phones have only worked once we got in the range of Austin, Texas. I have each couple of months checked in with customer support to see if we had enough close towers to make our phones work from home. I also work in a hospital in Hays County, Kyle, Texas, and have never been able to have service with my cell phone as well.

ATT approached me through solicitation and confirmed that they could provide me service in my home and at work through my cell phones; all four.

Tonight, I called in my last payment for T-Mobile after changing providers and their customer support said that for the fact I did not call again to see if they could stop me from changing providers, I would be billed for a complete month as a penalty. Wishing not to argue with her, I paid my last balance by check and told her I was aware that she could only threaten me and had no authority to waive this threat of turning me over to collections. I ended my call after my payment.

Again, I have been a loyal customer and I am a business owner myself and to try to penalize a patron for finding a better service that will provide the service they are paying for is the most unprofessional way to treat a customer. At fifty years of age, I have never in my life been threatened as I was the night I called to make my final payment with their team of customer support in billing.

I am requesting for them to review my contract. It has ended for quite a while and I have been on a month to month service payment waiting to see if my phone would work accordingly. I am also requesting a letter from T-Mobile that the threat of attaching this to my credit report and sending to collection agency will not happen, as this will affect my excellent credit.

I would like to handle this between consumer and provider but will wait to hear their response as to how you wish for this matter to be settled. I do request in writing that my plan was cancelled with no penalty and they are paid in full for all services provided. Also, the threat of collection or reporting to one or all three credit report agencies be stopped. If T-Mobile has already reported to one or all three, I demand that they be removed. I will follow-up myself to make sure that my request are answered and satisfied, then I will continue to refer to T-Mobile kindly.

I lost my phone so I had to call the insurance to get a new phone. The insurance company name is Asurion. I pay $130 for them to send me a new phone and when I got the phone, it was defective. I did everything that the manual said to do about troubleshooting and it still was giving me problem so I called T-Mobile to see what they could do and the representative did all the troubleshooting with me again and she said that my phone was defective and that she would send me a new phone. When I received the phone, it was a refurbish device not a new one.

I received a refurbish device when I was supposed to get a new one. It has not been a month that this thing happened and I feel T-Mobile is giving false advertisement and bad customer service. If I pay for a new phone then why am I getting a refurbish phone?

I have been with T-Mobile for four years, and I had no problems because I never used customer service. Every time I called customer service, I had problems because T-Mobile reps were really dumb and were not kind. But I just put it off because it was not too big of a deal. I am only writing this because the customer reps on the phone lied, and as a result, I am paying extra money. Here's a brief and direct to the point story:

I have a $115 plan + taxes--3/4 of the lines are upgradeable and one line can be upgraded in one week. I purchased two smartphones for my main line, and kept the third and fourth with same phone. Online, we saw the family plan for 1,500 minutes, unlimited text, and 200mb Web plan for the two phones for $119.99. I also saw $5 to add a line.

At first, we had to keep our $115 plan during the upgrade, but I was told that we could change it at any time, so the total was about $180 dollar plan. For some reason, the person we bought it from said that we needed to add $30 for that phone at that moment, but we can change it when we get home. Cool, so we got home to call. Obviously, knowing T-Mobile, we knew that we would run into some dumb trouble or "new customer only" ** on the phone. We did, and spoke with a customer rep. After an hour of arguing, a customer rep named Lisa told us that we could have the $119.99 plan with $5 to add a line.

The reason why she didn't do this at first was because we were just upgrading two lines and not the rest. But she said that if I agree to renew two years with the other phone as well, she would let me have the new plan. Cool, right? She said that the total was $130, and she repeated it multiple times. After 24 hours, I received a message on my phone saying that it was changed. I checked online, and sure enough, the data plan was put down to 200mb, but the plan stayed at $180. Wait, what?

I waited for another day, in case it was just a delay in the system, but it didn't change. I called customer rep again, and he said that there were no changes to the account so my account stayed at $180 a month. I had a lowered plan of 200mb which was restricted on my phone, but I was paying the normal $30 a month per phone for unlimited. And on top of that, that retard girl, customer rep Lisa, didn't do anything to our plan. My hypothesis is that she most likely wanted to get rid of us, and we would eventually die on the argument. We're paying an extra $50 a month for something that we're not even getting right now. Could she be that stupid to let us on that plan?

I asked him if he could check our call records, what we talked about, etc. with Lisa, but he said that he had no record whatsoever. I'm getting suspicious that they're just trying to get rid of us. He said that he would change the plan after over an hour on the phone, so we hung up hoping that it finally changed. But in case, my hypothesis of them totally ** and lie their way out was true so I called 10 minutes later. Guess what? That customer rep said that there was no sign of anything happening to my account. Really? Sometimes, it sucks to be right! I requested the rep to speak with Lisa again for completely lying and scamming us, and the rep said that he would make note and tell her within 24 hours. I'm pretty sure this was all ** to delay and stall as well.

T-Mobile, what kind of idiots do you have working for you? Just to let you know, I will be calling every single day until this is fixed. I'm not writing this because I want to let my emotions out. Right now, I'm being overcharged for a plan by $50 for which I don't even have access to. The customer reps lied to us and this is not just an unpleasant transaction, this is fraud and scam. I am very unhappy at the moment, and every rep I talk to lies and tries to put this off. They think that they can just keep lying and pushing until we get tired. Really? Is this the business model you want to run?

I would also like to get a hold of Lisa, the customer rep that I talked to in the beginning, for being a fraud and scamming us. Honestly, what type of idiot working at T-Mobile would do such **? Excuse my language, but wouldn't you be frustrated as well?

In March 15, 2010, I walked into the Long Beach T-Mobile, upgrading my phone since I continuously had problems with my Sony Ericsson. I was offered by the representative an "unlimited plan". I agreed to pay $69.99 a month instead of the $54.98 I was paying previously. The change was never made and yet I continued to pay their "overage" fees. According to T-Mobile customer services, no phone call was ever made in efforts to change my plan and insisted I pay the full amount according to management in the Long Beach branch.

In July, while out of town in Arizona, I received a phone once again asking me to pay for more "overage" fees. I did pay by phone and once again requested the changes to be made to "unlimited". I was told it would be taken care of. However, it was not. They are now charging me a ridiculous amount of over $700. My credit is being damaged by this company since they've sent me into collections.

I purchased two phones on November 24, 2010 from the T-Mobile store in Forest Hills at the address listed above. At the time of purchase, I asked the sales representative if the phones are returnable, since I was purchasing them as a gift. He said that they are, so long as they are returned within 13 days. I asked him to clarify as to why 13 days and not 14 days. And he said that he specifically tells customers a shorter period of time so that nobody comes a day late.

The sales representative did not mention anything about the restocking fee at the time of purchase. I purchased and returned phones from other T-Mobile stores before and was never charged a restocking fee in the past. When I came to return the phones on December 4, 2010, the amount returned to me was $20 less than what I paid for the phones ($10 restocking fee for each phone). I asked the same sales representative why he did not inform me of the restocking fee. He said that he knew nothing about the restocking fee and was not sure what it was.

I asked to speak with a supervisor, but she refused to waive the fee even though the sales representative himself did not know that customers are charged a restocking fee upon return of the phone. It seems unreasonable to charge customers a restocking fee upon return, when the customer representatives are not aware of such fees themselves.

It all started when I changed from TN to Texas. They offered me a text and talk plan for $49.99, then on my monthly bill, it was $59.99. I called customer care and they offered me a $10 credit for 12 months because it was their mistake.

In 11/2010, I was charged an activation fee for a line that was never mine. They gave me the wrong number and it was handled and I was told at no charge. So they said okay, we will credit your account. Well then for the 12/10 bill, they took it upon themselves to remove the $10 credit I was offered and had received until I caught them in another mistake. I called and spoke to customer loyalty, they said sorry for all of this, we will put the $10 credit back onto your account and my bill for 12/10 would be $87.58 instead of $97.58.

I paid my bill and they said I still owed $10 and it was late. I spoke with customer loyalty and the above individual said my account was now under investigation and I had to pay or they could cut my phone off. I asked why the credit did not show up on my account, they said because my account is under investigation, but they would not tell me why or for what reason it was under investigation. Chris was rude and very dismissive. He first asked me to explain what had happened and when I did, he then got frustrated and said he was not going to listen to this since he knew what was going on, even though he said he did not understand the representative before him. So I told him and he cut me off and would not let me finish. He said that is all he could do and would do.

When I subscribe to an additional telephone line with T-Mobile on 11/29/2010 the plan requires a web/data service plan service. A T-Mobile representative offered two web/data service plans: (1) $20 a month for unlimited web/data service plan and (2) $10 a month for 200MB web/data service plan. I opted for the $10 per month web/data service plan.

When I receive the monthly statement I notice that I was overcharged. When I called the T-Mobile the customer service representative told me that the two data service plans that T-Mobile offers are $ 30/month for unlimited and $ 15/month for 200 MB download. This misrepresentation and deceitful business practice to lure customers to sign up for the service is very concerning. Although I don't have the name of the customer service representative that misrepresented the offers, I am very certain that T-Mobile has the recording of the conversation that can be used as supporting evidence that this claim is not unwarranted and frivolous. Subsequent calls to T-Mobile prove to be useless as they denied the claim and refused to honor the claim and make the necessary adjustment to my account.

In addition to the above mentioned claim, T-Mobile also made several mistakes on my account. One of the mistakes is to charge the monthly data service plan to a different phone line that I did not authorized. The second mistake is the reoccurring charge on another phone line that I have returned and cancelled. It is only after several phone call attempts to T-Mobile that both issues were resolved. Overall the deceitful business practice, misrepresentation and unauthorized and erroneous charges need to be addressed and resolved.

We upgraded and our service has been so upsetting. I've been trying to get the charger that came with his phone but it was not in the box. So it's been five weeks and 6 or 7 calls and I finally got half of the charger but I still don't have it all.

We will not be using T-Mobile for our next contract, that's for sure. And his new phone was used already. It had someone else's info on it but we got charged for a new phone. This upgrade has been a total nightmare. Someone needs to contact us. That valuable really cares because this 611 number has been useless for us. If we could get out of this contract we would.

I and my mom, Hownin **, have a family plan together with T-Mobile. We have long finished the contract. Then, from an authorized dealer, she signed up for a discounted program with 15% off and an additional line with just $1 a month. However, she hasn't been told that she has to bind by a 2-year contract. We called T-Mobile immediately, and tried to reverse the contract because it was within 15 days of opening the new phone. T-Mobile agreed that if I mail back the new phone, they would reverse the contract. I repeatedly asked them if the 2-year contract of all the cell phones under the plan will be canceled, in which they agreed. They also offered me $15 discount without any extension in contract.

Yesterday, I called to find out why they changed my bill's closing day, just to find out that they extended my contract without my acknowledgement. They extended my contract when I agreed to take the 15% off, which I repeatedly insisted that I only wanted the 15% off discount without any obligation to extend my contract. I clearly stated that I did not want a contract, no matter what they offer me. My purpose of calling them was to reverse the contract within 14 days because the contract was set up without my agreement and acknowledgement. In contrary, they claimed that I called because I wanted to claim my 15% off discount, which was totally not true!

Their service is not reliable. Since I am a visiting nurse, very often, the area I travel does not have any signals. In case of emergency situation with my patients, I need a reliable service that I can call for help immediately. Therefore, I do not want T-Mobile as my service provider.

I had T-Mobile for about 7 years and on my account I had my phone & my son's cell phone. I decided to switch to Verizon and had my number ported over. I called them to give approval to put my son's phone in his name, all he had to do was call in. My phone was changed 3 days prior to him calling. It also was a couple of days into the next billing period so they charged me for a total of 30 days for notice on both phones. They also plan to charge me a few days for him calling in late in addition to the 30-day fee. I have no contract and he switched the phone into his own name. So they will be charging double for his phone. This is such a ripoff. I plan on reporting this to the state and file a complaint with the BBB. I will never use them again. Also you cannot print the bill or view it once they cancel your account and they expect you to go into the location to get a printout. How stupid! There should be a class action suit filed.

Back around 2004-2005 approximately, I had signed up with T-mobile under my name. Previously, it was under my friend's name but I decided it was time to put it under my name. It was going to cost me $800.00 dollars for the deposit due to my impaired credit. Back around 2007, I decided to cut back on my expenses, so I asked them to reduce my account to an affordable payment that I could afford that was supposed to be around $50.00-60.00 approx. That didn't happen. So in turn, I had to cancel my contract with T-mobile. They in turn told me they would charge me a $200.00-250.00 cancellation fee. I couldn't do anything about it. My biz went way down and I just couldn't afford it. So that's the gist of what happened. So the other day, I was remembering how they owe me a refund since my deposit was larger than the bill. I never paid the bill due to my circumstances, which I still find myself in. Please help me if you can. The phone number in question on the acct. is **.

Charged me for international calls that I did not make on my phone. They refused to fill out paperwork for my complaint. They refused to block international calls. They refused to give me any service or investigate the problem to my satisfaction. I was with disrespect and called names. I wasted at least 2 hours on the phone losing work and they refuse to make me whole and credit me back the full amount.

T-mobile has refused to remove charges to my bill that were unauthorized. I went to a T-mobile kiosk in the Broadway Mall in Hicksville on Long Island. I was considering purchasing a new phone for my wife. I decided against it. I just received my new bill and there was three one time charges for my existing three phones.

I called customer service to find out what these charges were for and was told these were one time charges for upgrading my cell phones. Apparently, the dealer in the kiosk submitted these charges even though I did not upgrade my phones. Customer service said there was nothing they could do. They acknowledged there was no proof I authorized these charges or any proof I received new phones. Clearly T-mobile allows it authorized dealers to add charges without proof. Except for the inquiry at the kiosk, I never dealt with this dealer or ever purchased anything. This is outrageous that T-mobile would allow this kind of fraud. Do not trust T-mobile or do business with them. The one time charge is in the amount of $58.65, have not been removed.

I purchased a new cell phone MyTouch 4G via phone with customer service back on November and I was asked to provide a credit card or bankcard to pay in advance for the phone. So I did and used my bankcard and paid $65.69 that day. Later on, this new 4G phone didn't work as fast as they promised so I called back days later and a representative with the name Fred told me that that particular cellphone wasn't for me because there is no 3G or 4G in my area where I live. He didn't know why the people sold me that phone knowing that in my area, I don't have that kind of network. This guy Fred was honest to me and asked me to return the phone.

So I did that on Dec. 17. I returned the cellphone exactly with all the trash that came with and called customer service and provided with the tracking number of the return. So they told me that the $65.69 was supposed to be back in my bank account in a few days. Yesterday, I called to be curious whether or not they received that phone, and one customer service guy told me that they did receive my phone and some credit was put in my account. But I asked to talk to a supervisor about this matter and she told me that they did have the phone back and some credit was applied in my account. When I asked what's going to happen to my money the $65.69, if they'll go back to my bank account? She said no, they'll go to your T-mobile account instead.

So today, December 29, Wednesday I called back again and talked to another supervisor with the name Courtney ID #**. She told me that my money was applied to my T-mobile account instead of going back to my bank account. I found this to be illegal and broke all the privacy rules of a credit card or bank card holder because if I purchase some item(s) and I don't like them for any reason, I can return them and my money goes back to my card automatically in a few days. But this people from T-mobile, they have different ways to rip people off and don't advise customers before purchasing articles or new stuff and check whether or not they work in the customer's area and don't want to return the money the way the customer pay for such accessory. I am really disappointed and mad about this issue and advised Courtney that I will seek legal advice and even an attorney to sue the company for ripping me off, thanks.

My mother originally started the account with T-mobile when I was very young, mainly because of the good prices that were promised. Since then we have had an overwhelming amount of problems with them. When I was in about 9th grade, I had the Sidekick Slide and I was very excited. After about a month of having the phone, it started freezing up and deleting everything saved on the phone. All my contacts, pictures, notes, and games were deleted. This started happening more and more. This problem was soon accompanied by the loss of service in random places that I have always had it. We finally got a hold of the company and they told me that because I wasn't signed up for the data service, the phone wouldn't be able to function correctly.

This was a surprise to us, and we were very angry because no one had mentioned it to us. We purchased the data package for one month to see what would happen and it seemed like it worked for a couple weeks. Soon, it started deleting everything again. I had the data package but it still happened. We decided we would call about it when we received the bill. Once we looked at it, we were shocked. We were charged a fortune in excess for the data package. I had no idea that they were going to charge for every megabyte or whatever it is they charge for, when we signed up for it in the store, no one had told us or even mentioned it.

We got most of it covered by complaining, but we still had a couple hundred dollars to pay. After that was sorted, we complained about the dysfunctional sidekick phone. The woman on the phone told us that they had taken that particular phone off the market because it was faulty and didn't work right. So they said okay we can give you another phone but you have to choose from the ones we say to. They were nowhere near the kind of phone that the sidekick was. I wanted one that had the same kind of Qwerty keyboard and they said the only thing they could offer was the Blackberry Pearl. In no way is that similar.

It was only after a couple weeks of fighting for something different did we have to give in because they wouldn't let me have something else. We called in to complain multiple times and sent letters and emails to the company but absolutely no one would help us. About a year passed where we had a rather civil relationship with the company. We kept waiting for our contract to expire so we could get out of it, but my great aunt joined our plan and upgraded her phone a couple of times so that extended our contract for a couple of years.

Soon, it came time for my younger sister to get her first phone. We went to the nearest store and spoke to a young man who worked there and he seemed very polite and eager to help us save money. Once we settled on a phone and got ready to check out, he mentioned a plan for us to pay $5 a month instead of $7.50 since we now had 5 people in our plan. My mom was eager to get that so we could start saving a little here and there, but the first question she asked was, "Will this extend our contract at all?".

The young man smiled and said, "No ma'am!". We were happy, he was happy, and we paid and left. Later we called in to see how much longer our contract would be so we could cancel it and leave. The woman said, oh no you have to wait until the summer of 2012. We were astonished. The young man who had sold us that $5 monthly plan had lied right to our faces. We explained this many times to representatives and no one could seem to find the stones to help us. It's ridiculous. My family is now stuck with this terrible cell phone provider until the summer of which I graduate.

I have been a loyal customer with T-Mobile, since August 2007, and every year, they seem to get more unprofessional and incompetent. I had purchased a new phone from them, and because they had messed up the order, they told me they canceled it without my consent. They still charged me for the phone on my bill, for a shipping fee, and the phone, when I don't even have in my possession.

I thought it was cancelled. They haven't credited my credit card back. I put in a complaint with BBB, and I got a call from an executive guy from T-Mobile named Jason. He called me, and left me a message. I called him back, and he never returned my phone call. This is crazy. It's gotten to the point that I want to cancel my phone service with them, and just end this ongoing problem for the past year. I have been very unhappy with T-Mobile and their services. I have no new phone, and overage on my bill that I cannot pay, which is not my fault.

I recently closed my service with T-Mobile after several months filing complaints about the service coverage inside buildings and my home. I went with another carrier and now have excellent coverage everywhere I go. The only thing I received from T-Mobile was an apology and them telling me that their coverage was not good in buildings in my area.

I received my final billing today and they are charging me a contract termination fee of $200, which was expected, but they are also charging me a full month of service because I went over my monthly charge date by four days. I called them and they told me that it says in my contract that I am required to pay for the entire month if I cancel my service after the billing cycle.

I was a T-Mobile customer for almost 7 years. When my daughter went off to college in the Rocky Mountains, T-Mobile did not have service in her area and the school phones only dialed locally. I asked to be let out of her contract so that I could provide her with a cell that had service where she was going to be living for two semesters. T-Mobile said that they would not let me out of her contract since I had a family plan; I had to terminate all three phones on the contract.

I negotiated a one-time $175 termination fee for all our phones and received a final bill from T-Mobile financial stating I had a final balance of $271.91. I made one payment on that balance and then the next month, I received a regular T-Mobile bill with no detail stating I needed to pay $1,192.09! When I called T-Mobile they said that they had no record at all of the negotiated deal and that they did not know why I received the first closing bill of $271.91 but that I really owed the $1,192.09 because, even though it was a family plan which prevented me from just terminating the one line for my daughter, I had to pay $200 for each of three phones I had for that family plan and then an additional $227.34 in additional charges along with the final bill of $271.91.

I called and spoke to 3 customer care rep. Names are: Rachel ID #**, Evan ID #**, Sam ID #**. Total minutes I waited to these 3 customer rep is 1 hour, 25 minutes and 30 seconds and then they all hung up on me. I did an email to the executives Glenn ** last Nov. 23, 2010. No response to my email and I am very, very frustrated to their customer service and nobody is helping me. I have a question on my billing. I was talking and they hung and never called me back. Why is my billing twice in taxes? I really want to talk to the billing department and Evan said they are the billing department, then hung up on me.

When I signed a contract with T-mobile last 2007, they told me for 2 first lines is $99.99 then the rest is $40.00 each. I have 5 lines with them and why am I being charged double taxes on my second line and I was charged on the $99.99 for the first 2 lines. The second line should not be charged with taxes. What they did was they separated the second line and put the 3rd line and the 2nd line together, they charged me taxes 3 times. Since my phones and the 2nd line should be together, it's not supposed to be on the bills summary. But I saw that the T-mobile billing department put my phone which is the 1st and the 2nd phone, that's supposed to be the $99.99. They separated it, they put my phone in one column and they put the 2nd line in another column including the 4th line, so I will not see the difference.

Every time I look at my bill summary, I keep on looking at it and I know there is something wrong with my bill, but I can not point it out. Then all of a sudden, that's when I signed the contact last 2007. The 1st line and the 2nd line is $99.99 and plus whatever is included on that which is my international long distance calls, my installment plan and then the taxes, not separating the 1st line and the 2nd line and charged me another taxes. I have been doubting my bill summary since 2008 and I can not point it out. Now I see what is wrong with my bill summary. I supposed to see on my bill summary my 3rd line, 4th line and 5th line, not 1st line and the 2nd line. In their bill summary on websites, the way T-mobile charge is by straight column. So I have a big time doubt about my bill since 2008. But for some reason, you cannot understand what I mean.

We have a shared family plan with T-Mobile. The entire service has been very bad the quality of service is bad. It has been our experience that they will try to overcharge you the only thing consistent with T-Mobile is that they will bill you on time. They are overcharging consumers. You must check your bill from line to line or they will sneak in any little extra charges. I will never go have a contract with them again! We have spent at least $500 on replacement phone like the BlackBerry 2 (no good service) and the 3g not to all at our expense. Just because of dropped calls and echoes! The customer service department does not have a department that you can speak to someone right away, you must put it in writing and hope for a response.

I had used T-Mobile as my cell provider for five years and had no problem with the service etc until I moved to another state; I then had very little service in the area I lived. I called TM many times over approximately 5 months about the lack of service. I then moved within the same area and no service. I complained to T-Mobile Customer Service department probably 10 times. I then was directed to another department.

I was told that 'someday' there would be a tower put in my area. I still had no service. I called several times again and was told to go to a local T-Mobile store to have a new card put in the phone which I did when I was visiting northern Kentucky in September, 2010. While I was in KY the phone of course worked fine but when I returned home to CA again no service. Again I called more than once.

This phone was a year and a half old with no problems outside of the area where I live. She said she would send me new phones free of charge and that if this didn't work, she would waive the fee for early termination. I told her that I did not believe that it was the phone but I knew it was the area I now reside. She was insistent that she send the phone. I asked her, will taking this phone cause me to be subject to a new contract.

She guaranteed me it would not, I asked her several times, do you assure me I will not be charged for this phone, and she again guaranteed me I would not. Well the new phone didn't change a thing which I knew would be the case. I called probably another 4 or 5 times about the problem and finally I was told they would cancel my service and not charge for early termination.

If I went to the local T -Mobile store and show proof of residency. Which I did do immediately. Well I received my final bill and I was charged for the early termination fee $200 and charged for the phone plus the shipping fees. I called T-Mobile and went over the entire story and they said ok they would waive the fee but I would be charged for the phone, I told them I did not want the phone, did not request the phone and if they wanted it back to send me a mailing label which they said they would send. I have called them another 15 times requesting a mailer. I was give a confirmation number on November 30, 2010 and have yet to receive the mailer. At this point I have no clue what to do. I want to pay my final bill and they said to wait till I sent back the phone to waive the fee for the phone and mailing costs. As of this date, I have received nothing from them.

I sent in a phone I purchased from T-Mobile that was defective after less than a month of purchase. It was sent in on the contract of a one-year manufacturer's warranty. It was sent via USPS to 210 Wiley Rd, La Grange, GA 30240 on October 20, 2010. A replacement was sent out from the National T-Mobile Repairing Center to my address at ** via UPS with tracking number : **. However, UPS couldn't find my address and returned it to sender--to the dock at the repairing center. I was not made aware of this information until I cantacted T-Mobile on November 20, 2010.

A new order was put in on this date with reference number **. Still receiving no information in the status of my replacement phone, I had a research request put in on December 5, 2010. I was told by a technical support representative on December 6, 2010 that the normal 72 hours it would take to get information on the investigation on the whereabouts of my phone would now take eight business days because of the repairing center's change of location to Texas.

I then contacted T-Mobile technical support again for an update on December 15, 2010 only to discover no new information (i.e. nothing was done). I contacted tech support again today December 16, 2010 just to hear the same information. My phone has been pending shipping since November 20, 2010. From my many phone calls to this company, a representative informed me that it is because they do not know if they received the defective phone so they cannot send a new one out to me. The representative herself recognized there were some communications error and this has still not been corrected. I still do not have my phone after two months. All of my efforts seem worthless and I feel as though my phone has been stolen from me.

On December 2, 2010, I went into the T-Mobile store in Pinellas Park to pay my final bill. I had already called customer service and was told that as long as I paid my bill before the end of my billing cycle, on December 7, 2010, my total due would be $42.42. If I had incurred any extra charges during the month, I would receive another bill later, otherwise, I was done with T-Mobile. I was told by the person on the phone, at customer service, and at the store about the billing backward policy, and that was why I needed to pay before the end of my billing cycle, December 7, 2010.

So, I went in and paid $42.42 on December 2, 2010. On December 15, 2010, I received a bill for $49.53, which was the largest bill I had ever received from T-Mobile. I called and talked to Tasia, she agreed that the bill was larger than normal and agreed to make it at $42.42. She also recited the pay backwards policy and had no good answer for my last bill. She checked and saw that I had paid my bill on December 2, 2010, and that I had incurred no extra charges. So I asked for and received a supervisor Robert **. He also had no good answer. He did say that if I had paid my bill exactly on the last day of my billing cycle, that my bill would be different. It would be less because I was being charged for another month. Take my advice do not use T-Mobile!

They sent me a wrong phone and when i called them, they said too bad they were out of the phone i wanted. So I cancelled my contract. You lie to customers.

When I did my contract over the phone, they told I was going to pay $107 total including tax. My statements show I got to pay $132. I've already tried to fix this issue and every time, they make a new excuse. I got unlimited everything - text, calls, internet, etc. This time they told me they were charging me $9.99 for texting, which I have unlimited. Last time, I supposedly ordered an online game which is absolutely false and I was told they made a mistake and they would give me credit back for six months I got charged for a game I never ordered. I never got any credit on my statements.

On the recording when I did the contract, all I'm saying is there. However, they don't care and they raised my monthly payment for no reason. Somebody has to help us with companies like this one that rob us for no reason. The way the economy is now for me is a struggle and every month is stressful to fight with them to fix this to get the price they gave at first, but they absolutely don't care. I need help.

I've been a loyal T-mobile customer since 2004 and have four lines on a family plan. I called T-mobile to change my plan so we could have more data and less minutes and was told I would have to pay a $200 migration fee just for changing the plan! I don't know when T-mobile decided to implement this "migration" fee and for what purpose but I think this is a bad move on their part especially since changing the plan would not change my monthly payment by much. I am furious with T-mobile and will be changing carriers as each one of my lines approaches the end of the contract.

My daughter lost her cell phone and I contacted T-Mobile to have the phone inactivated so if someone found my phone they wouldn't be able to use my minutes. I had a flex account. When I contacted T-Mobile, they told me that I would have a charge if the phone was cancelled but I tried to explain to her that I didn't want it cancelled, just not active.

Then I received my bank statement and I have a charge of $186 so I contacted T-Mobile and after explaining the situation, the lady told me that they would credit my bank account. The amount in question was $186 and we hung up but I had a few more questions and called back. Again, I did ask his name but don't remember it. He explained to me that yes, the credit had been issued and I would see the credit in my next bank statement. Well, I did receive my bank statement and I don't have a $186 credit from T-Mobile. I called them to see what is going on, and to see where the $87.24 credit on my December was from to find out that the $87.24 was indeed the credit I was supposed to receive.

So I explained to her that I was told I would receive $186 total as a deposit in my bank account and that is when the fun started. I was transferred from one person to the next and I had to start all over again. The first time I was on the phone for 40 minutes and 51 seconds and for some reason, when I asked to speak with a supervisor, the call was disconnected. So I called back again to find myself explaining the situation three more times, and being told that when a line is cancelled, I have to pay that amount, which I do understand but my question is, why is it that when I called I was told, not once but twice by two different representatives working in the call center, that I would receive the amount in full in my bank account?

And now, they are using it to partial pay my December invoice and telling me that they won't credit me the difference. So I told them I have been a loyal customer for three years now and after being told twice that I will indeed receive this credit, you are telling me that the company will not honor their words? I told them that I am very upset that I just bought two new phones and signed another two-year agreement because I would cancel the phone and go find a different company that wouldn't treat a loyal customer that way. All they would tell me is...I'm sorry.

They have lost a loyal customer and I will make sure to tell anyone who wants to listen to my story. They don't keep their word and don't know how to treat a loyal customer. Very disappointing but I guess in this economy, all they want is the bottom line at anyone's expense, except for their own. So now, I have to go to the bank and have a stop "autopay" for their monthly billing. This way I will have control of what they bill me for.

Repeated demands for copies of all agreements I executed with T-Mobile have been ignored. My copies were accidentally lost with certain other paperwork. Despite my personal requests and demands made by my legal counsel for these documents, T-Mobile refuses to comply. I can provide copies of my attorney's written demand letters for you upon request. I am unable to determine all the provisions of the agreements, including but not limited to specific details about termination fees, changes in any monthly charges and when, etc.

I am trying to make a customer complaint. I have been a customer for a lot longer than they have me listed because I changed numbers, but anyway. Last week I called about upgrading my 3 phones, my niece did hers at a T mobile store. I spoke to customer service, she told me that besides the $50 rebate, there was an extra discount on my account and I could get the newest $500 G4 phone for $39.99 with my discount, so I said great but I want to see what I could order for my dad, he just wants a simple slider phone, she recommended I check into Samsungs.

So I said I will check them out and then get back with her to order the phones. Well now a week later I call to get him a Samsungt249 and a G4 and they tell me they do not see the discount she was telling me I had and the phone will now cost me $149.00. This is not right how can you quote me one price and then tell me I can call back and order it and the price gets tripled. Then the rep turns it over to a loyalty rep and she was just rude and basically said that's the price too bad. I have been with T-Mobile for at least 10 years now and I cannot believe that I am being scammed this way.

It is horrible that they lie to you and be rude to customers. Even when I told her I was not buying them for that price and I would have to search around and see what my options are with others since I do not have a contract right now. She rudely told me do what you have to do that's fine. It's a sad day when a company like t mobile has to start scamming their customers and hires rude people to represent them. When a loyal customer is mistreated it doesn't say much for you. I don't think it is an isolated case, but most people just silently walk away, where I normally would also, but this time I am too upset to let this go. Could someone please contact me on this matter? Thank You.

I purchased a myTouch T-mobile phone on 9/22/10. I have been double billed for 2 data packages for the last 2 mos. I called last month and spoke with Jared and I thought at that time that the account would be noted that I did not have a data package on both phones that are on my account. My husband and I both have a phone on the account; only my phone is the myTouch. He has a Motorola Razor. I was told tonight by Jillma that I put the myTouch data package on my husband's phone on 9/24/10 which is not the case as I stated earlier that my phone is the only myTouch on this account. I was advised that I must be mistaken and that I did add the data package.

I asked for a supervisor and was hung up on. I called back and asked for a supervisor. After being on hold for approximately 35 minutes, the call was answered by someone telling me they were a team lead but would not disclose her name. I explained to her the situation and that I did not put this data package on my plan for both phones and I was again told that I did. I asked this person how could I put a data package for a myTouch phone on a Razor phone when they are not even made by the same company and that package would not work on any other phone but a myTouch.

I was not answered but was told that the phone package was requested for my husband's phone. This person asked me why if the system showed that I added this phone on 9/24/10 was I just now disputing it. I advised her that I am on a flex pay account; the first bill I received was for 10/5/10 and this reflected the amount due of $134.05. The next billing cycle was for 11/5/10; this is the bill I disputed last month and it was reduced and I paid the amount of $189.05. I asked her why, if the billing was, correct did T-mobile correct it last month only to bill me again.

I called to find out why I was still being billed for this service and was treated poorly and with no respect. I still have not received satisfaction as I am still being billed for this service. I asked several times to have this removed and I was told each time that I was mistaken in thinking that I did not order this data plan. All I want is for this to be corrected I did not order the data plan for my husband's phone and I want this removed from my bill each month.

Tmobile recently did a software update to my phone from 1.6 to 2.2.1 and since then my phone has been almost unusable. My phone freezes then it reboots, it will not allow me to make phone calls, and force closes. It is pretty much an expensive paper weight.

they are telling me they can't do anything to replace a new phone even when it was their update that caused this problem. It was working fine up until that point.

They denied the rebate based on fine print in the form about buying from Costco and will not issue a written refusal. Instead they will only send a letter saying it was because the phone was from Sam's. Costco says if I get a letter saying the rejection reason it is because Costco made an error; they will make it good but T-Mobile refuses to provide a factually correct rejection letter.

My wife and I were so fed up with the contracts and high prices demanded by T-mobile for cell phone service, that we decided to cancel the cell phone plan (after a long two year contract) and try another company. We called T-mobile and asked how to cancel our plan. One of their representatives lied to us and told us that we could cancel at the beginning of the pay period and incur no further charges. I was only slightly surprised to receive a bill charging us for the full month. Upon receipt of the bill, we called again.

51$ was stolen by T-mobile.

T-Mobile put a check through my bank checking account twice. I made payment arrangements with this company to have the funds drafted from my account on 11/20. However, I wanted to use another bank for my transaction but I was told that I could only make payment arrangements if I set up a check payment over the phone.

So as a result of being rushed, I used an account in which I would have had to physically transfer funds to. I was not given the option of paying in the store as that would have been easier. I would like to know why was I made to write a check over the phone when I could have walked into any local T-Mobile store and paid at the store?

I was charged $35.00 twice by this company and $30.00 by my bank twice. The information of processing a payment twice was not disclosed to me by this company. It was only disclosed when I called to find out why my account had been drafted twice for the amount of $90.00. This is not the first time that this company has withheld information from me.

I have it in writing what my plan covers and amount of $49.99 this was in my plan. Back in July, there was a problem with my phone and this is my first free phone in 6 years. The service with T-Mobile is the worst, and they are lying and not honoring their own words, breaking contract, etc. I can't even get through to them online.

I had received a call from T-Mobile regarding of my account number ** regarding the amount of $141.25 that should have been credited into the account number ** on October 29, 2010 by the Customer Relations Department or Consumer Relations Department. They agreed to credit this into the other account in the amount of $141.25. They are refusing to credit this amount into the account. I'm requesting an investigation and the amount to be credited a.s.a.p before December 19, 2010.

I'm requesting an investigation on this account number **. I'm requesting a credit in the amount of $141.25 before December 19, 2010. That should had been done on October 29, 2010 from the Customer Relations Department or Consumer Relations Department; they agreed to credit this amount of $141.25. I'm looking forward for my account to be credited in this amount of $141.25 before December 19, 2010. That is my final request a.s.a.p.

We added a third cell phone to our family cell plan in October. The sales person at the official T-Mobile store told me that he will waive the activation fee to match Costco's offer. Guess what, the store didn't charge me the activation fee but it shows up on my November T-mobile statement. I called the T-mobile corporate office (611) and they told me "what the local store offer has nothing to do with them."

I told them that is an official "T-mobile" store in a major shopping mall. They told me that still doesn't change a thing. Plus, T-mobile sucks, I get a lot of drop calls in my office, where they claim there should have strong signal around my office area. In fact, I get no bar to 2 bars (out of 5) signal strength in my office. I didn't even want to waste my time getting onto their 3G network in my office. I wonder what we will get where the area they consider as weak.

I ended up going to the local store and challenged the salesman in person. They said they will try to work it out for me. We will have to wait and see. I wasted a lot of time talking to them on the phone, as well as going down to the store try to work something out with them. In regards to the drop calls, I think all I can do is to get out of T-mobile as soon as I fulfilled the two years contract. My co-worker's T-mobile phone has the same problem. But he gets lucky. He was on the pre-paid plan and be able to get out at anytime, which he already did.

I was told on October 29, 2010 that they will credit my account with the balance of $141.25 and I pay the difference of $141.24. I called today the customer service department and was told that my cellphone service has been suspended due to the balance of $141.25 that should have been credit by customer relation. They had to credit this balance of $141.25 on October 29, 2010 and it was not promise as it was told by the supervisor from customer relation. I was told that I had to write a letter to Customer Relations T-Mobile PO BOX 37380 ALBUQUERQUE, MN 87176-7380 and request the credit of $141.25 that should had been credit into the account. Cellphone number is **.

I'm requesting an investigation on this account a.s.a.p. I will be looking forward to speak with an investigator on this matter or issue that is very important to me. They are refusing to credit my account in the amount of $141.25 like it was agree with consumer relations on October 29, 2010that I pay my half of in the amount $141.24 and they will credit above balance in to my account, but it was never done. They didn't kept their promise like they agree to do.

My phone doesn't work and hasn't during a period of 17 months, which they acknowledged but they want to have me try a new phone for an additional 2 years beyond my plan. I currently have 7 months left on my existing contract, and because the problem hasn't been "fixed" to their standards, I will be charged $200 for canceling service early because of faulty equipment. They aren't willing to work with me by allowing me to upgrade my phone (their fix) and seeing how things go for the next 7 months remaining on my plan.

If I accept their fix, I am hooked into another 2 years of their inferior technology and customer satisfaction. I use my cell phone for safety purposes and with its lack of productivity, I couldn't call AAA if I needed assistance and/or my family if I needed to. They demand $200 for early cancellation despite my phone not working. They don't care about customer satisfaction and/or my frustration. If I stay with them for the remaining 7 months, I will have paid them $350 for a useless phone. My $200 to them for early cancellation would be better spent on reliable technology and service with another company.

I have been a loyal customer of T-Mobile for years. My daughter's phone broke, so we went to get her a new one. T-Mobile wanted to charge us $100 more for the phone that a new customer could come in and purchase, which I thought was highly unfair. So I called T-Mobile customer service and closed my account. The woman I spoke with apologized and told me if I change my mind within 6 months, I could call and they would reinstate my service; however, she did not tell me if I didn't call, they would automatically reinstate my service without my authorization and start charging me for service again.

I was irate when I got a bill six months later and said I did not reinstate my service and they said I would have to pay the bill anyway. Again, after another month after this discussion they billed me for another month. They are thieves and cheaters. I will never recommend them to anyone nor will I ever deal with them again.

I got a text massage stating: "Due to the amount of data you have used this billing cycle, your data speed will be slowed for the remainder of the cycle." I called customer service regarding the mater. Despite the fact that I have unlimited, I was told that because I used more the 5G, there is nothing they can do for me. I asked to speak to a manager by the name of Elina, **, and before even hearing my complaint, she told me that she cannot do anything for me. They have a millions customers relying on them, and hang-up the phone.

I pay T-Mobile $35 per month for data usage compared to $14.99 for high speed Internet only. I am paying top dollar as I was convinced to having smart phone and unlimited service they promise. Due to the slow down, it is very inconsistent to my smart phone. And not only that, every time I try to surf the Internet, after a while, it starts saying error. So my question is why am paying unlimited when my plan had invertible limitation? Only T-Mobile can see and manage as they see fit. Thank you.

I called T-Mobile to send me a new phone because my insured Samsung Vibrant broke. The representative said that I would have to pay a $130 deductible. The only problem is T-Mobile failed to inform me of a deductible fee on the day I initially agreed to pay $8 extra a month for the insurance. That said, I feel I'm entitled to a free phone.

My "My Touch" phone was having trouble texting. I reported the problem to consumer service. He told me my phone was still under warranty and that this symptom was covered under warranty and he would send me out a new phone. When I purchased the phone, I also purchased an insurance against damage or loss. I was told this was covered as long as I didn't get the phone wet. When I received the new phone, I took the old phone to a T-Mobile store where they checked the phone out.

They opened it up and saw that the dot inside indicated no water exposure. They assured me this would be covered by the warranty. I recently received a letter from T-mobile informing me that I was being billed $215.00 because their repair facility determined that the phone had physical damage to the housing and/or keypad. The My Touch phone has no key pad and the housing had no damage as verified by the Saratoga Springs, UT store location.

I called T-Mobile to dispute the claim on the letter for the $215.00 charge. They told me the charge would have been covered by the insurance had I made an insurance claim. No one ever mentioned the possibility of needing to make such a claim. I was always assured the phone was covered by the 1 year warranty. I asked how a consumer was to protect themselves from T-Mobile simply making the claim that the phone was damaged by the consumer, especially when I went to such measures to have the phone checked out at the T-Mobile store.

I was told there was no other recourse but I would have to pay the $215.00. I would like T-Mobile to perform as they initially told me they would perform, that the phone was covered under the warranty. I was also told that there was paperwork in the new phone that informed me of the possibility of this problem. I see it as entrapment. Please help.

I upgraded my phone with this company on 11/10/10 but something was wrong with the phone so I went back the next day to get it replaced, they replace it with the same model. Today at around 1350 (11/20/10), I went back to the store and tried to exchange it with another model or return the phone but they would not accept it because they said the sale is final but they did not tell me that or give say that on any paperwork I received.

Just got a text message from tmobile. "Free T-Mobile Message: Due to the amount of data you have used this billing cycle, your data speed will be slowed for the remainder of the cycle." My bill cycle ends on the 29th, it's the 13th now. I am a cell phone consultant who needs my "full" data speed not reduced to 2g/edge speeds until the end of my billing cycle. The Tmobile customer care manager told me that despite my account having two Samsung galaxy smart phones he can not fix the throttling nor can he merge the two "unlimited plans" cover me.

Since one is being rarely used due to it being my gf's whom I live with. We use my phone for everything (which is why my usage is higher than hers). I don't have WiFi at home set up or this would not be a problem. A temporary situation as we just moved cross country from Cleveland. But nonetheless, I am now impacted by this slow speed. I cannot leave without a termination fee and believe I'm taking both lines with me. I'm irate over the lack of integrity for t-mobile and its training to employees to not disclose the "unlimited plan" catch, you know the one where it is not really unlimited. No visual clues or little footnotes or asterisks to let you know that there may be a catch, so ultimately need to trust that reps disclose to every customer who gets an "unlimited plan" to be aware of the real limit.

I would like to join any class action lawsuit regarding this or help as to take care of this matter to get what I was told out of the unlimited plan. You wouldn't lease a car to someone and then slow their cars speed in half just because they went over the mile limit set in the lease.

I am forced to pay for services not rendered. I am not receiving texts, calls and no network. I have called multiple times. For all the same reasons, everyone else has on dropped calls, no service, terrible customer service, no network and same excuses that they give tower checks. Tech checks, the most recent 11/08/10 at 11:30 pm Pacific with Lynn agent #**. After receiving my 4th Mytouch 3G, I transferred all my information to the replacement Mytouch. Five hours later, it completely shuts off and won't turn on.

My husband on his 2nd Garminfone. It doesn't get network and text he gets a #5556 and receives only half of every text sent to him. After calling Lynn and arguing for 45 minutes trying to cancel my contract for services not rendered, she argues and try's to get me into a cheaper model phone with less features. At 12:15 am, Lynn finally transferred me to a manager/supervisor Erika, agent ID # **. After spending another 20 minutes arguing with her and explaining my problems again and actually crying from frustration, nothing was handled. She said she was technical support and not customer care. She informed us to call them and Erika kept trying to process replacement for obsolete phones, an old Blackberry or Motorola.

I would think if you pay for something, you would get equal value or an upgrade. So another waste of time and trapped in this terrible contract! It's a huge mistake leaving Verizion. Word of advice, stay away from T-Mobile. Two cans and a string work better.

I open a new Account Cell Phone from T-Mobile, after 2 days, I call T-Mobile costumer service and request to help me with the phone problem. When I try to make a phone call, the Phone pour and simple shut down. I explain to T-Mobile Costumer Service, the situation after I got transfer to a different department to explain the phone diagnostic problem, after a few seconds I heard a noise and there was no one there to talk to.

I call again from my friend phone and finally I spoke with some one and explain my Cell Phone problem after I got transfer to a different department to explain again the situation. I was told, they take care of this problem, I was on the phone with costumer service for all most one hour and I told them I can't afford all the time to waste so much time on the phone special I just sign up for this new contract.

The Phone was working for a few days with a very weak signal and start having the same problem. Since then, I call costumer service numerous time, I told them I hardly could use the phone service and I can't afford to pay for a service I can't use for my service. I call in for the last time from my friend Cell Phone and talk to Costumer Service to close my account service. I was asked, "What's the reason you close your account?" My answer was I can't afford to pay for something I can't use and I don't want to go over this again is too much already for me. I paid for a service I could not use for more than 2 months.

Now, I receive my lost bill for $228.91 included my contract fees for closing my contract early with T-Mobile. The lady I spoke last time on the phone, she did not care if my Cell Pone is working or not she told me you are responsible to pay for this contract cancellation. I told her, how in the world you want me to pay for a contract I can't use the service right and just lived open and pay the bill to T-Mobile.

I opened a new account cell phone from T-Mobile. After two days, I called T-Mobile costumer service and request to help me with the phone problem. When I tried to make a phone call, the form pour and simply shuts down. I explained to T-Mobile customer service the situation after I got transferred to a different departments to explain the phone diagnostic problem. After a few seconds, I heard a noise and there was no one there to talk to.

I called again from my friend's phone and finally, I spoke with some one and explain my cell phone problem. After I got transferred to a different department to explain again the situation, I was told they take care of this problem. I was on the phone with customer service for all most one hour and I told them i can't afford all the time to waste so much time on the phone especially, I just signed up for this new contract.

The phone was working for a few days with a very weak signal and start having the same problem. Since then, I called customer service numerous time. I told them I hardly could use the phone service and I can't afford to pay for a service I can't not use for my service. I called in for the last time from my friend's cell phone and talk to customer service to close my account service. I was asked, "What's the reason you close your account?" My answer was, "I can't afford to pay for something I can't use and I don't wont to go over this again. It's too much already for me. I paid for a service I could not use for more than two months."

Now, I received my lost bill for $228.91 included my contract fees for closing my contract early with T-Mobile. The lady I spoke with last time on the phone, she did not care if my cell phone is working or not. She told me, "You are responsible to pay for this contract cancellation." I told her, "How in the world you want me to pay for a contract I can't use the service right and just lived open and pay the bill to T-Mobile?"

I joined T-Mobile in February 2009 after a bad experience with AT&T, but have now started to question if any cell phone providers are worth being with. When I first got my phone and service, I was paying almost $100 a month and had a limited amount of minutes. About a year later, T-Mobile brought out their unlimited plans for $69.99. I went into my local store and asked how I get on that plan. He said I can be "grandfathered" into the plan without a contract. I was so excited and continued my service without any problems. Then Sprint started offering $50 a month unlimited plans. I cancelled my service with T-Mobile and told them the plan was too expensive. The man on the phone took my information, asked a few questions, and confirmed everything. He said I would get a final prorated bill in the mail within a few weeks.

A few weeks later, I got my final bill in the mail for $155! They were charging me $55 for the prorated service which is understandable but $100 for contract cancellation! I called the customer service and spoke to a lady named Mary. She acted like she didn't have the time of day for me and would not refund the $100. I asked to speak to her supervisor and she stated he wouldn't be able to do anything else. I still insisted, so she got him on the phone. He ** me so bad that I forgot to ask for his name. I explained the situation that I changed to a "no contract plan" so I shouldn't be charged a contract cancellation fee. He said I was correct about not having an additional contract under my recent plan but I still had a couple of months on my previous contract! Are you kidding me? I have two contracts at once? The man in the store never told me that. And the man I cancelled with over the phone never mentioned it either! How can I be under two contracts at once but only one plan?

The supervisor continued talked down to me like I was a little child and told me they didn't have to tell me that and that I signed the contract. Thanks T-Mobile for using ambiguous and hidden verbiage to ** over a reliable customer. How about a little courtesy to your customers? I told the guy they were crazy and won't see a dime of the $100. I paid my $55 prorated service fee and told him he could go ahead and send the rest to collections because I am not paying it. I ended up paying it all because I looked at my contract and saw the tiny itty bitty few words statement saying I was still under my previous contract and didn't want it on my credit report.

I am so outraged with T-Mobile. Do not use them as your service provider! If they don't catch you at the beginning, they will catch you sometime. They will nickle and dime you to death. Ugh! Also, beware of their insurance plans you pay for each month. If your phone is defective, you still have to pay them $20 to ship you a new one! And they also charge you $1.50 a month for paper bills in the mail.

I utilized the "free" upgrade on my account. I was charged a $18 upgrade fee for the free upgrade. I was not told about the charge by any sales or customer support personnel. I ordered a T-Mobile G2. The device is advertised to come with 4GB of internal storage. The phone came with 1.3GB of storage. When I complained, they first told me that I didn't know what I was talking about. Then they told me that all G2's are experiencing the problem and a replacement would not solve the issue. Then I was told that it is not a issue, it's just how the phone is designed. I was told I could contact the manufacturer for support.

When I contacted the manufacturer, they told me that they only provide support to their clients (network providers), and that they do not provide support to end users. I was not given any further explanation or offered any solution or compensation. I contacted T-Mobile executive office about the issue. They encouraged me to return the phone under the buyer's remorse clause they have for new phones.

I spent hours wasted on the phone with customer support. I returned the phone, but two weeks later have not been reimbursed and my account is not yet eligible for an upgrade. I am now considering switching to a different service provider. Unfortunately, all other providers plans that match my current one are about $20 more expensive per month or $240 a year.

I made a purchase of new service on 09-20-10. When my first payment was due, T-Mobile allegedly couldn't locate the payment made on the purchase day even with proof faxed to them of the payment made on the day in question. Now they disconnected the service and refused to solve the matter and still can find the transaction even with my receipts and copies faxed to their office. I have no service and got no refund of funds.

This is America quality through T-mobile barbaric tactics.

First, let me say I do not care who reads this. Tmobile today said they were shutting me off period because of Sec 11 in their contract. My phone says centennial all the time unless I stand in a yard 2 blocks up the street. I was told numerous times that since I had nationwide calling and unlimited everything, this was not an issue nor will ever be an issue if my cell has another carriers name on it.

Now I have 3 phones totaling 1200 dollars that don't work with any other carrier because of sim card issues. Tmobile says they will not issue me money back; they tell me that there is no way they can help me, we're shutting you off period. Two different Tmobile customer reps, one called me never left a message. Good service huh.

Second I called them. There were two different stories and explanations and reasoning for my issue. It is a barbaric tactic that proves you don't get more, it means we take more and you lose. My issues with another carrier on my phone about 65 percent of the time, was numerously addressed and I was told there was no problem, no issue. I actually read the contract few years ago, yet it is my fault that I didn't keep on it.

Yet, is it right that a company can promote, and speak of getting more? Is it the consumers fault that they can't do their own job correctly? Now the new meaning of kids talk free makes sense, seems to me the stock will show how fast they fall. Manipulating another into believing their service is the best and giving wrong information on the phone constantly between employees to a consumer is and always will be an injustice to society

I added my daughter to my cellphone plan on Christmas of 2007. It wasn't until I received the bill a month later that I realized that they had split my husband's phone off of my plan and then created a new "family plan" with just me and my daughter - thereby costing me approximately $50 more per month than if all three of us were on the same plan. When I asked why they did that and if they would fix it, they told me it would cost $399 to terminate my husband and put him on mine plan but both plans were in my name. They wouldn't budge about the "change fee" so I left the plans alone.

Then last January after my 2 years on the new plan, I tried to get my daughter's phone dropped from my plan because she was getting phone calls from adult men and I couldn't get those incoming calls blocked (p.s.: my daughter is 10). They told me that I had to have two phones on the family plan so it would be considered an early termination since I had upgraded my phone in August 2008.

So I have paid the extra $20 to have her on my phone until September 24, 1010 when I switched to Verizon. I switched my number and then contacted T-Mobile at the Verizon shop and made sure that the second phone number was also cancelled (I didn't want the same number my daughter had been receiving inappropriate calls on). They told me they would take care of that. I then called again on September 28 to make sure that the account was dead. They assured me that it was dead . They then asked me about my husband's phone number and I told them I didn't make any changes to that account. I just wanted to make sure that the other account was dead. They assured me that all was as I requested.

Today, I called because I am still getting billed for the first account. They told me that didn't have any report of a phone call on the 28th. I asked them to look at the other account and they realized that a call did come in on the 28th. I told them that was the call I made to make sure my account was dead. They said that because the phone call was recorded on the other account number (which is also in my name) that they couldn't go back and retroactively cancel the phone but that I had to pay the bill up to today.

They split the accounts and then they can't keep track of the accounts and I have to pay the bill. I have moved my husband's phone off T-Mobile now. They suck. I am removing my parent's Tracphone from T-Mobile after I finish posting this and I have emailed all 38 contacts I have with T-mobile letting them know what happened to me and that I will pay for their activation fee with Verizon if they can dump T-Mobile. It's only 38 people but at approximately $90/month per phone that should begin to hurt over time.

I have been with T-Mobile for several years. I woke up this morning and I found out that someone paid my bill and opened two new phone lines. I called T-Mobile this morning and told them what had happened and they said that they will get to it. But two months ago, T-Mobile said that I made three phone calls to Spain and I don't know anyone who lives in Spain. I asked the T-Mobile rep two months ago if someone could be using an identical SIM card and make those calls. She was real rude when she told me no, but now, I believe otherwise.

Been with T-Mobile for 3 years but upon recently, I realize that T-Mobile has become nothing but thieves to me. Harsh word but true. Due to a recent death in my family, it has taken a financial toll on me. Making a lot overseas call to liaison back and forth in Jamaica, I ended up paying a costly price. Okay, I was making small payments and whenever I made a payment I would call the company to let a representative make note of it and in the midst doing that my phone line was cancelled. Just like that! Okay T-Mobile has their policy and they also have the right but oh my God, I was with the company since 2007.

Now, here is the real problem. Because I had lost my previous HTC HD2 phone, Assurion insurance would not honor the contract because I didn't have my sim card inside, again that is another policy. I purchased the phone with T-Mobile in September 2010 and because my phone was not fully active, I did not open the box until 2 days ago and started setting up my features. I had to reconnect my phone to avoid the cancellation fees of $400.00 for the family lines that I have.

They cancelled me and I still have to pay them and if I don't pay in time, they will send me to a collection agency. Now back to my complaint. When I open the box and set up the phone, the Transformer application and Guitar Hero application was not working, so I called the company and after speaking with the representative. It dawned on me that the SD memory card was not in it. The representative told me that she cannot take back the phone because of the 14 day return policy. Can you imagine at I was a blazing volcano. This is not right, it is not fair. Always people say bad things about T-Mobile and I defended them. Unfortunately they like to smile and help you when they are taking your money but when you are helpless, they turn their backs. Well, that is humans all over. But I am a customer for 3 yrs!

Unbeknown to me, T-Mobile signed me up for another 2-year contract with one of our cell phones. The contract was suppose to end in December 2010 but they said since I signed up for $5.00 a month charge, they automatically signed me up. If they told me right up front that they will automatically signed me up on my existing contract, I would never have signed up.

Yesterday, I call T-mobile because I found out that there were text messages send from my father's phone without him dialing them. T-mobile charge us $7.60 for this text message that we never send, that we don't know how that happen. They did not want to give us credit for this messages ,instead they offer us a plan for text-messages so that way we didn't have to pay their charges. I believe T-mobile is doing this so people accept their offers by over charging costumers. We did not accept this offer and they did not give us credit for those messages that were sent from the phone to the same phone. I don't think is fair.

Also, the manager wasn't professional, he was like making fun of the issue. The worse thing is that we have a contract for 2 long years, for this reason we have to stay with T-mobile, otherwise we have to pay the fee of cancellation of $200-300. Somebody have to do something for this abuse. We don't have to pay for something that we didn't do. Thank you.

I am a person dealing with cancer I am on disability T-mobile has put me through a horrible experience I called them to tell them I cannot afford their service anymore I found a cheaper non contract service, that I live on $1000 per month SSDI. They said I had 11 months left on my contract so I had to keep a $19.99 a month service 75 minutes during week 500 on weekends I was forced because they were going to charge me an immediate $200.00 for breaking contract. I told them I had to take my cell phone number to new service I could afford. They said they would give me a new phone number for the t-mobile service, to call back in 24 hours so I call back and they said that they can't give me a new number unless I pay for it and start a whole new service again.

I told them to look at the notes for the agreement they had made with me about the $19.99, they said again I was in the wrong dept and they had to transfer me, I waited on hold 35 minutes no one came on phone. I have had service many years with them They changed their prices during this contract, messaging and 411 calls and I can't pay all the extra money, even their contract says if it's a hardship if they change prices during the contract I can cancel but they are not keeping to their own contract.

This is just not right to treat someone who is disabled this way. I really need help. I was honest with them from the beginning and told them what I had to do because of finances. I told them about their prices going up on 411 calls and messaging, but they still are using guerilla tactics to squeeze money. I'm hoping you can help me. Regarding an attorney I can't pay an attorney unless they take this case without upfront payment please don't call. Thanks.

I am a person dealing with cancer. I am on disability. T-mobile has put me through a horrible experience. I called them to tell them I cannot afford their service anymore; I found a cheaper non-contract service, that I live on $1000 per month SSDI. They said I had 11 months left on my contract so I had to keep a $19.99 a month service 75 minutes during the week, 500 on weekends. I was forced because they were going to charge me an immediate $200 for breaking the contract. I told them I had to take my cell phone number to a new service I could afford. They said they would give me a new phone number for the T-mobile service, to call back in 24 hours.

So, I call back and they said that they can't give me a new number unless I pay for it and start a whole new service again. I told them to look at the notes for the agreement they had made with me about the $19.99. They said again I was in the wrong dept and they had to transfer me. I waited on hold 35minutes, no one came on phone. I have had service many years with them. They changed their prices during this contract, messaging and 411 calls and I can't pay all the extra money. Even their contract says if it's a hardship if they change prices during the contract, I can cancel but they are not keeping to their own contract.

This is just not right to treat someone who is disabled this way. I really need help. I was honest with them from the beginning and told them what I had to do because of finances. I told them about their prices going up on 411 call and messaging, but they still are using guerilla tactics to squeeze money. I'm hoping you can help me.

I have been a costumer of this company for about 4 years, without any service turn off. Today, 10/05/2010, they decide they wanted to do a partial suspension of service for $27.00. I spoke to someone previously in regards to this and explained that the payment will be made at the end of the week, Friday. The customer service rep also explained that I would need to confirm a date for me to make another $217.00 payment for the following bill, which usually is only $177.00 per month, but because of some mystery equipment I am to pay extra? This is the 5th Blackberry 8520 they've sent to me due to a dysfunction, so why must I pay on their behalf, and I'm considered a loyal customer? In conclusion, the reception is terrible and I have had many dropped calls!

I've been with T-Mobile for many years and within the last six months I've been having service issues--dropped calls, unable to make calls or receive calls. I've complained over a dozen times.

I have four lines with them and have requested to get out of my contracts but they will only let me out of two which are done in a month anyway. Why should I have to pay for something I can not use? They even told me that it may be my phone, a g1 which I loved and gave me a Cliq to replace it. That wasn't the problem and now I'm stuck with a phone that I would have never gotten in the first place. They won't even give me my old phone back. I'm now stuck with the contract and a phone I don't want.

most of the time. I have no signal and getting worse, now almost all day especially at night and morning. I'm getting no signal all, zero bar. For 3 times, I complain to consumer service 1-800-937-8997, they said they can't do anything right now but there is plan to upgrade the system but it will take some months or a year. So, I requested to terminate service but I don`t want to pay any early termination charges. But they insisted that I need to pay $400 for the two lines that I want to terminate. This is unfair and I need help to resolve this issue. Thank you and hoping to hear from you about this problem.

My wife went in and got me a Bluetooth for birthday but she didn't know that I already had an expensive one which was working great, so she took it back a store out off town and they told her they can't refund it cause she didn't buy it from them and they told her to take it to a main branch and they would change it for her. She went with 2 kids to look after and finding a parking space she got there. Then they told her that she had to go to the place where she got the item in the first place. Ok, off she went. Now, they told her they don't have to refund her just because she didn't like the item.

I told them it's not even opened! They just said, "Don't care, by law we don't have to take it back just because you don't like them". Why didn't your branch tell me that in the 1st place instead of sending me from branch to branch with 2 kids. They wasted my day and money. Tossers. Not going with them again and when my contract ends then they are history. Good bye T-mobile.

I broke my phone and paid for insurance on it; they sent me the wrong phone 3 times, and fought with us until we finally got the right sidekick lx 2009 carbon. When finally, it was sent to me, they didn't give me the back or battery for this phone, so this would be the 4th day in a row we're on the phone with them taking an hour out of each day.

Then they sent the back for the phone and told us that they were going to have the battery one day later. I waited for my UPS truck to come and of course there's no battery, so I had to call back again.

I then talked with the insurance person and told them not to guarantee anything they couldn't come through with, and he told me that he was not responsible for another employee's mistake. So I then asked for the name of the other employee who guaranteed the battery in by Thursday 9/24/10 and he refused to give me either her name and his name. I asked when they would send it in and they then told me I had to wait until Wednesday, 9/29/10 and pretty much told me I was out of luck. I asked if they could send it in earlier because of the inconvenience they caused and they proceeded to tell me no. So now, I pay for insurance every month, and I've been without my phone for a little less than a month now. It makes me wonder why I'm paying for such terrible customer support. I'm honestly close to paying the 600 dollars to cancel my 3 phones, because in the long run, that would probably end up saving me more money.

I purchased a contact with T-Mobil in late June. Before I purchased I inquired about the service in my area and outside coverage and I was told that the coverage was great. I would have no problems. Since I received the phones, I have had no coverage. I called within the second week because I was waiting for the phones to arrive by mail. Once they go here, I was set up. Phones were not working properly, kept on calling, and they said that I would have to purchase a router for my home because sometimes it's hard to get service in homes. When I travel outside of my home, I get nothing, no coverage. I only get it when I am about 15 to 20 miles south of my home. If I travel more north, I get nothing.

They said that they had to send out a tech and find out what the problem is because I should have service and they don't understand why. I have been on the phone back and forth with them. I spent over three hours so that they could figure out what the problem was. I said to the women that I want to just cancel my contact and they said for me to wait, see what the tech said that would be checking the area for coverage. I never heard back from them. When I called again, it was the same thing, same excuse. I have three kids and one with a disability.

My husband is in the military and I need to be able to keep in touch with him. I am alone with my kids a lot and I need a reliable service for them and for me. They said that they would be happy to help me by paying $500 per phone and they would offer me a $75 return on them. I would like to just get out of this contract so that I may pursue another company that could give me what I need.

My cell phone contract was up on September 17, 2010. I called T-Mobile to make sure that my service stopped on that day. As of today, 9/18/10, my service was still in effect. I called today and was told that if I didn't have another cell phone company, my service would still be in effect until/unless I get a new cell phone company. I don't see how this would apply to T-Mobile since all I wanted them to do was to terminate my plan with them! Now they are going to bill me for an additional day because they didn't cancel the plan yesterday, but today, after I made a second call. Why couldn't they have just cancelled the plan when I made the first call? The number that I had I also had when I was with Sprint so it's not like it's their number. Just cancel the plan.

In June 2009, I called T-Mobile because my husband and I were going to purchase iPhones but T-Mobile does not service them. When I called, I was informed that my contract was 14 days away from expiring. I asked the gentleman if there was anyway to waive the early termination fee of $200 since I was so close to my contract being over and due to the fact they did not provide a phone with capabilities comparable to the iPhone. He stated that he hated to lose me as a customer since I had been one for so long, but agreed to waive the $200 fee.

After ending the conversation, I signed up with AT&T with an iPhone and figured that I was done with T-Mobile. Unbeknownst to me, that charming gentleman failed to waive that fee on my account. I was not notified of this (maybe due to the fact that I moved) until I received a letter in July of 2010 from a collection agency stating that I owed them $200 from T-Mobile.

I called T-Mobile and spoke with someone in customer service that stated, yes she did see where it should have been waived and that she would handle it. Then, I received a second notice. When I called back, apparently, the new rep I spoke with said that the woman did not forward it to the correct person with authorization to waive the fee. He said that he would take care of it.

I then, a couple of weeks later, received a call from a mediation department and spoke with a very rude woman who I debated back and forth with--that I should not be charged this fee and that their mistake ended up on my credit report (this is happening while my husband and I are trying to buy a house). She tells me that the representative that day told me that he would prorate my early termination fee due to my contract ending in 14 days. I stated no, that is not what he said, I should not owe anything.

Now, I have a collection on my credit report for $200. I recently called T-Mobile back and apparently, the amount due has been reduced (credited by some unknown person) and now I owe $33. The rep I spoke with said that he has no knowledge of a mediation department and that I need to speak with collection agency to get information. The collection agency says that all they can do is collect money and show a paid debt.

This week, the underwriter turned down our loan due to a recent collection from T-Mobile. T-Mobile has caused us to lose our house and now, my family of five have nowhere to live. We are scrambling to find a rental house or apartment. I will be attempting to call their corporate office but I don't know if I will be successful. Every time I call them, their stories, policies, information--they can access all changes, so why would corporate be any different? Please post this so others are not gauged by unlawful and deceitful business practices.

I got a new android phone from them. There was no manual or anything with it. While trying to figure out what all the icons are on the homepage, I clicked on Telenav. This application opened but I closed it. I did not sign up for it. Then I noticed I was being charged almost $3 month for Telenav. Good thing I looked. It was taken off but prior to that I was told misleadingly that it was for "GPS". Had I not pressed, I would have thought it was an extra charge to use GPS on the phone. It is not. GPS comes with the data plan. Very sneaky and I bet they caught a lot of people this way. Keep a close eye on your bill people!

I recently bought a prepaid phone and put a $25 on it. It is worth 250 minutes @ $0.10 per minute. Within a few days, though I used only an hour or so of talk time, my minutes were used up. T-mobile provides no phone records online. You have no idea where the minutes and dollars went. This is a huge issue. There are complaints from many T-mobile prepaid users and billions of dollars are being ripped off from consumers. Please provide an attorney and help me. I want my money back for this phone. I got it from Target and my $25 is hard-earned money. Thanks!

I signed up a contract with T-Mobile more than a year ago with the data plan since it was mandatory to buy that handset. It was a Samsung Behold. Little less than a year from the date I bought, I had problems with my touch screen, which got replaced with another instrument. Six months from then, I had the same problem for the last 3 weeks. I called the customer care and they wanted me to take it to any T-Mobile retail store to check with the representative. I took it to a store and was told that I need to replace my hand set. I spent almost 2 hours on the phone, explaining to customer service the problem. I took an extended warranty when I signed up for new account.

I explained this to them and they were convinced to send me a replacement. T-Mobile told me that they are going to send me Motorola Cliq with keypad feature since I am having problems with touch screen. When I open the pack, the instrument had no keypad but only touch screen. The second problem was the microphone was not working. People were not able to hear me at all. Third problem is that my internet was not working anymore. I went to the store again to discuss this issue and they agreed that T-Mobile sent me a defective piece.

Most aggravating situation was that they are asking me to pay $30 more for the data plan on top of my existing data plan. Their justification was the new instrument dies not support my old data plan. $30.00 a month is way too much for me at this time and I never asked for any fancy phones. All I requested was to give me some instrument which is similar to Samsung Behold where I can access internet and do some good stuffs. I am already hurting financially. Also, they messed up with my bill twice in the last few months.

They charged me for extra messaging where I signed up for unlimited messaging service. Anyways, going back to the topic. I spent another 2 hours and finally a rep told me that they are going to send me a Nokia or Samsung phone which requires $5 extra a month on data plan, but they wanted me to check back with them this morning. As said, I called T-Mobile again this morning and was talking to this gentleman who said he was the supervisor and there is no one else above him where I can take the complaint to.

Also, he said I will not be having data plan in my service anymore. He also mentioned I don't need to have a data plan. First of all, how can they tell customers to not to have something that they are already paying for? I told him I needed the data plan, which is what I was using all these days with a replacement phone. He denied offering me any help as he said the only option for me is to have a Motorola hand set with no data plans in it or else I have to pay $30.00. The worst factor was the way he was talking to me; it was so intimidating as at the end of the call he refused to give any phone numbers of superiors.

Also, he was intimidating by saying that the next step for me to take up this issue is to go through a lawyer. I cannot understand how and where in the world they can offer such a bad customer service to a loyal customer. I am really dissatisfied with the service and looking for some help to resolve this issue.

One more point to mention, I am having a loaner phone now and they promised to give me credit back, which is in jeopardy now since that person I talked to this morning said I might not get the money back since they delivered a hand set to me already. How can I use a cell phone where the microphone does not work? I am totally in a bad shape now with them. I wasted so much time spending my time explaining the issues to few different people. I had to leave work for 2 hours to fix the issue, which was never resolved. Also, I am missing all my calls from India and my family. It is way too much of mental tension to me and the way the supervisor acted was really intimidating. I am paying money. I'm not sure if it is bad to ask for the service I deserve.

On August 8, 2010, I traveled to Spain for a 15 day trip. I called T-Mobile's customer service on 8/8/2010 at 3:33 pm to inquire about telephone usage abroad. I wanted to put international service on my phone because I am a responsible customer. The young lady with whom I spoke informed me that I would be charged $1.29 per minute, $0.35 per incoming text message and $15 per 10MB of data used. I was confused on what an MB would be, so I asked her: How much is one MB?

She went on to explain to me that 1 MB would be about 900 Facebook updates. I knew then that I would not use anywhere near that amount of data. She also told me to put my phone in airplane mode if I wanted to minimize my usage and receive voicemails, which I can check later. When I put my phone in airplane mode, it did not work at all.

I proceeded to call T-Mobile again on 8/14/2010 at 3:54 am. The gentlemen told me that airplane mode doesn't allow me to receive voicemail. He fixed my phone and I repeated the information that I received during my 8/8/2010 conversation and he agreed with the young lady. I then turned on my phone and it was able to work.

During my stay in Spain, I checked my account balance on the HSBC website 2 times, went on Facebook about 5 times and checked my email about 4 times. I never opened any attachments on my phone. My bill used an enormous amount of data.

I was completely misinformed by the T-Mobile staff and they gave me a completely inaccurate description of how much data is used based on the type of usage I told them that I do.

Today, I spoke with Corey (employee ID **); he was unable to remove any of the exorbitant charges on my phone. I am extremely disappointed with the level of service I received. T-Mobile was unable to pull phone records of the conversation I had proving that I received inaccurate information. Furthermore, they were unable to give me a clear and concise picture of the amount of data that is used while checking an email. Also, he stated that for having my phone on, I am charged data usage. This means that even if I don't go on my web browser, I am charged for having my phone on and that is outrageous! I think that T-Mobile definitely has to remove this charge from my bill because they couldn't provide me with accurate information and I wasn't able to make an informed decision.

I am more than happy to pay for my phone call usage and text message usage, which amounts to about $270. However, it is completely unfair and inappropriate of T-Mobile to charge me for usage that they clearly don't understand and that I don't understand either based on the information they gave. As a result, I have a pending bill of $1122.00. I am very concerned and hope that T-Mobile can resolve this issue as quickly as possible. Please help.

Over the course of two years, T-Mobile raised a price three times on different monthly charges which affected consumers in contract prior to the increase. The first I remember was an increase of 10 cents more for each over the limit minute fee. Last was a charge on a fee listed in service and taxes where T-Mobile clearly explained this is not a tax increase, but a fee they charge to recover some of their costs.

All three times was a nice colorful pamphlet explaining the increase and I was turned down by a customer service rep and a manager when I told them immediately I do not agree to the new pricing and explained the law that you can not expect someone to keep a contract with you when they originally signed with lower fees. If this was allowed, I could just see it now, my car's monthly lease could be raised every few months regardless of what I signed in contract. So after T-mobile pretended to state each time that I was wrong. I filed an online complaint with the FCC. After T-mobile responded to the FCC on my first two complaints that now they would terminate my contract, I figured I would be marked in their computer as the "Contract-know-it-all-who-always-wins".

For their third increase which was just two months ago, I figured they would cancel my contract before I went to the FCC after I told them in a way I was 2-0 with them on this same issue in the past and I understand the law. Nope, they denied me again, I filed my now third complaint with the FCC and I'm 3-0 without a contract again, still champion. This time when corporate office called me since they always do to respond to my FCC complaint, the female employee remembered me and my same complaint a few months back. What a nice reunion since I won again.

This leaves me to believe they train their associates to deny a consumers right with any contract complaint at first because they know the odds of having those that are unaware of this law and having inexperienced callers with this part of the law which makes it easy to turn down their confidence to even continue their complaint further, leaves people like me in the minority. They know the FCC either wants a company to respond to a consumer with, "I'm sorry, you're right," or if they get lucky, a denied response if they, know no consumer laws are being broken. The FCC is not as strict in some ways with tallying the total amount of complaints like the BBB actually does so T-Mobile would rather take your bluff or complaint since the FCC forgives when everyone is happy.

In the end the BBB is not needed at this point and cover only particular complaints like the FCC but I would love for their info and interests to become one. So their complaints and consumer ranking show the truth. Both are great to have and I get a feeling of "Now my dad's gonna get ya" every time I contact them to protect our rights. T-mobile and all communication companies should be required to explain in the first sentence and same font size, "The following will allow you to terminate your contract if you do not agree to the changes within 30 days and continue to pay your bill without contacting us", and then I want a little ~ symbol just with my initials to rub in in their face for how much they put me through.

Beware of T-Mobile. Weigh your service provider options before signing a contract with this company. I have been a loyal customer to the T-Mobile brand for 10 years. The company first captured my value as a customer when I lived in Germany in which I was a loyal customer of Deutsche Telecom (T-Mobile is a subsidy of Deutsche Telecom). The value that I captured from Deutsche Telecom was satisfaction and a good customer relationship. Once I moved back to the U.S. I felt the brand was still worthy of capturing my value as a customer.

When I moved to an area where T-Mobile didn't have good service, I stood by the brand by getting T-Mobile at Home. This service allows you to make calls using a WiFi connection. I gladly paid the additional charge even though T-Mobile did not work with me to lower the cost of the service (that I had to use to stay with the brand). The additional T-Mobile at Home service more recently has been an additional charge on my tight budget, which was the cause of inflation and a decrease in pay just so I can keep my job. I eventually had to discontinue the service because I couldn't afford it. When my service was discontinued with T-Mobile, they charged me for three additional months of use and a $200 disconnection fee and a service fee of $140.

I was surprised when the service representative told me this because I thought there must of been an error on my bill. After talking with the representative, I asked to speak with a manager. He connected me to the manager's line and I waited five minutes or more just to be directed to a voicemail, which disconnected me before I could leave a message. T-Mobile was a brand that I would have stuck with for life, if I hadn't experienced financial difficulties, even though I would have paid less with other service providers.

For those of you thinking of considering T-Mobile as a service provider, look at what other phone service providers can offer you and if they cannot provide you with your service, then consider T-Mobile.

My monthly bill before I terminated my service was a little over a hundred dollars a month after my Boeing employee discount. My termination bill is over $600 dollars. As I told the representative, "I'll pay the bill, but you're losing a loyal customer and a customer who paid over $3,000 within the last year of service for your service."

I purchased a phone from this company in January of last year. I had to take the cellphone back to the company for repairs, they switched my cell phone with someone else's cell phone without my permission and I think that they defrauded me because I have someone else's data in my phone and I do not know who has my data in their phone. When they finally contacted me after I contacted The BBB to try to get the matter resolved but they still did not resolve the issue to an extent that was satisfactory to me after all of the stress that I have had to endure because of their fraudulent and nasty unprofessional way of handling customers and customer's complaints. I feel that I should be compensated at least $1500 and a new cell phone, not what they are trying to get me to settle for.

I was about to cancel my service with T-mobile due to very bad service such as frequent dropped calls, no access to internet, etc. But then they offered nice free phones and they have the cheapest rates. I ordered two phones, but we didn't like them so I returned one and ordered the HTC HD2 for my husband. When it came, I loved it so I return my phone and ordered one for me along with the internet service which was required. The phone didn't come so I called to get a tracking number.

I was informed that not only did I not order the phone, the phones were not free. After a screaming match, they relented that my husband's phone was free but I would have to pay for mine and I had not ordered internet service which is required with the phone. Since I still had time on the buyer's remorse time, I canceled the contract and sent the phones back. I would rather pay more money, get good service and a real free phone. You get what you pay for. T-Mobile has ** and liars working for them and their service stinks.

I have had cellular service with T-Mobile since 2008. I am on a family plan with my daughter in Virginia Beach. Since March 2010, I have been complaining about a problem with dropped calls, no signals, and the phone going into "Emergency calls only" mode. I have spoken with T-mobile on more than 20 occasions regarding this matter. I did relocate about an hour away in October 2009 from the original service area. I am disabled and live alone, and the phone and service are very critical to me.

T-Moblie has strung me along since March of this year and decided last Saturday, August 21, after telling me to go to the nearest T-Mobile Store and upgrade to WiFi to improve the service. I have to travel an hour and pay a $17.00 toll and gas to get to the nearest store, for them to tell me they are basically not going to do any thing if I don't pay extra money (that I don't have because I am on a fixed income) to get a more expensive phone with a data plan (that I cannot afford) to fix the problem.

I was also informed by them that I would be compensated back from March once the problem was fixed. Now, they are offering me one and a half month compensation. Please help me. I have not received the service I have paid for, and now, I am being told to kiss off, to put it nicely.

My son is in Afghanistan, and this is taking a toll on me and him, because he worries about me when we suddenly get disconnected and we can't get back to each other. The stress of dealing with this for such a long period of time is very stressful to me and my family. Paying on a monthly basis and not receiving the services I am paying for seems like a breach of contract.

T Mobile Technical Support and Customer Service are incompetent. I have been a T Mobile subscriber for over three years. After my first phone quit working I purchased another, Samsung T239. I have had this phone since February 2010 and did not have a problem until Wednesday July 28 when I became unable to send or receive calls (calls would immediately drop). I contacted technical support on this date and after a lengthy conversation, I was told that I needed to go to a retail store and have the SIM card replaced.

On Thursday July 29, I visited a T-Mobile store in Fort Wayne, Indiana. After replacing the SIM card I was still unable to send or receive calls. I was told at the retail store that they would be unable to provide any further assistance and that I needed to again contact technical support. I returned home and again called technical support and was advised that I needed to wait 24 hours for the SIM card to activate. After another 24 hours this time on Friday, July 30, I again contacted technical support. After again another lengthy conversation, I was told that it was a tower issue and an engineer would be assigned to fix the problem.

On Monday August 2, I again contacted technical support as the problem was still not fixed. This time I was told that the problem was with my phone not their system. I was instructed to send my phone to a T-Mobile repair center in Georgia. I was told that my phone would be repaired or a replacement phone would be shipped and arrive within 7 business days.

On August 17, I called customer service to see why I hadn't received a phone yet. I was told that they did not show that they had received my phone (how convenient). I was told by the representative that he would initiate a research form to track down my phone. He assured me that I would receive a text message within 72 hours detailing the findings. After waiting another six days (August 23) I again contacted customer service and again after another lengthy conversation I was told that they had a backlog in researching lost phones and it would be another four days before they would have some sort of answer. I have been unable to use my phone (under warranty) for a month with no end in sight and the only help from customer service is sorry!

I was contacted today, August 19, 2010, by a T-Mobile representative. I was informed that my service would be cancelled as of Sept.13, 2010. I have had their service for a couple of years. The reasoning that they gave was that I was roaming too much! I was not suppose to have any roaming charges at all. The reason that they gave was that although it was not my fault that the phone was roaming all the time, they just could not afford to pay AT&T the cost for using their towers for me. I was totally stunned! They said that they would be cancelling a lot of peoples contracts because of this reason.

I have been told numerous times in the past when I had problems with my phone getting connection that it did not matter that I was showing to pick up through AT&T or Corr Wireless. They always stated that, that is how they do things. That they bounce off of other towers. I hope that you can help and I hope that the public will be made aware of this problem, before they find out like I did and end up with no service!

I signed up for T-Mobile service, signing a two year contract for service, in Dec of 2009. I had great service and added a second line in Feb of 2010. Today, 8/19/2010, I received a call from them stating they were going to turn off service to my line on 9/13/2010, stating all of my calls are out of the network area. My current plan includes 750 shared minutes between the two lines, unlimited internet usage for my line which costs $30 because my phone is a smart phone, and unlimited texting for both lines.

I pay approx $128.00 for the two lines. I hardly place or receive calls from either of my phones and never come close to the allotted 750 minutes. Internet usage on my line is at a bare minimum and I only access it for business when I am away from home. Now that they are going to shut my line off, I will have to pay the remainder of the 2 year contract, I will lose business because a lot of my customers get a hold of me by cellphone if I am not home and I need the capability to receive my emails and get online while I am away. I will also not be able to call my 10 year old daughter or text her to make sure she is okay, if I am not home or she has a problem or emergency at school. She has the second line phone on my plan. This is going to cost me approximately $400 per month by not having my cell service, plus the cost of the remaining months of my contract. I do not feel it is fair that T-Mobile has the right to cancel my service because my calls are out of their area.

My contract with TMobile expired in May 2010. However,a year into my contract, I began to have individuals access my account to make purchases. This continued for an entire year. I figured I'll stay with TMobile until my contract expires. Each billing cycle for a year, I had to dispute charges that were on my bill. I asked numerous times for TMobile to investigate who is making these purchases and to block my account for such activity. Even after my request, the purchases continued.

In May of 2010, my contract was up, less one phone of which the contract expires in February 2011. Unfortunately, I had to keep this phone with TMobile so as not to incur their penalty of $250.00. My plan was to be only $5.00/month. In June ,when I received my bill, I once again had charges of purchases being made on my account which I disputed. I asked TMobile to investigate and call me back when they had sorted out the problem. They never called me and when I did call, they made it seem like they were doing me favor to not charge me for the equipment that I never purchased. The month of August, I never received a bill and called TMobile to find out why. They then proceeded to tell me that I owed over $150.00. Of course that is impossible. They once again said that I purchased equipment and changed my address which is why I never got my bill.

Once again, I was on the phone with a representative for over an hour trying to sort this out. I had to repeat the story of my problems with TMobile all over again. I did not authorize any purchases and I did not change my address. They now want me to go to a TMobile store and show my ID to change back my address. How is it that TMobile is able to change my address without me being present and now when I want to sort things out they make me out to be the criminal? I want to get out of this contract with TMobile. I have spoken to representatives and their managers to no avail. No one at TMobile wants to take responsibility for this problem which stems at their company. I feel like I'm in the twilight zone with TMobile. Please help me get out of this contract with TMobile.

I have never been so insulted in my life. Please refer to my account, so I don't have to go into details again. After dealing with the "Night supervisor," I have had it with T-mobile. He treated me like I was "special, retarded." He kept saying to me, "How many times do I have to explain this to you, before you understand what I am telling you?" Then in a very condescending tone, "Are you alright? " Like I was on drugs or drunk. Worst case of customer service I have ever experienced. I deal with the public myself. I work at a library, if I ever treated anyone like that, I am sure there would have been very big consequences for me. I did not get his name, but he was the night supervisor for 08/11/2010. Rudest most disturbing person I have ever dealt with regarding a business issue. It makes me think that T-mobile is all about #1. Themselves.

I received spam texts that this company knew about that had information about my checking account ATM card. They did not inform any customers that this problem existed and resulted in me having to cancel my wifes card and get a new one. I asked for help in blocking these and they stated they could not do anything. I would like to get out of my contract and go to a carrier that can help. New atm card, and loss of use for my wife for over a week.

I have complained for the two years that I was contracted with T-Mobile for about the lack of reception at my home. They do not even attempt to help. Customer service is lame and I am switching asap now that the contractual time period is over. Just want to let other victims know that T-Mobile is not what they attempt to be. A cellular phone company. Limited coverage and poor customer service.

Have a secure cell phone experience with another carrier like Verizon or AT&T!

Two years worth of monthly rates for non-coverage in my home at 37086. They just don't get it. Sucked me into another contract swearing it would work with their new towers and bam! No coverage. Very expensive lesson.

Go with the other carrier! T-mobile service is not satisfactory for the past year, and their customer service is disgraceful! I have been a loyal customer to t-mobile for over 5 years and before June 2009 had not one complaint or bad thing to say about t-mobile, boy did that change. In June of 2009 I made the mistake of locking myself in for another two years and upgrading to the Blackberry Curve 8900. Since then I have had to exchange this phone *four* times because of defects and issues with the phone (nice to know I spent $200 on a brand new phone to have a refurbished one in my hands a month later).

After being frustrated with having a faulty phone, or none at all because I'm waiting for a new one to come out, and the rude customer service reps I've had to deal with who like to jump to conclusions before hearing what you have to say just so that they don't have to help you - I simply requested after 5 1/2 years t-mobile release me from my contract and waive the termination fee so that I can go to a provider who cares about me as a customer and will provide me with a working phone that I won't have to waste hours with customer service to exchange every few months.

Well, I call customer service, get a woman who was polite but wanted to do anything but help me, transfers me to some clown who claims to be a floor supervisor, who had an attitude from the beginning of our conversation and went as far as to accuse me of trying to scam them because 2 weeks prior I requested a SIM unlock code (which by the way I am FULLY entitled to) because I was leaving the country on vacation for a week. I have always praised t-mobile and recommended them to others looking to make a change however I will never recommend them to anybody again. Their service is not not sufficient anymore and their customer service is horrendous.

As T-Mobile customers for 8 years, my husband and I decided to upgrade our phones to the Samsung Memoir in February 2010. We changed our plan to a family plan and added a second line to our service. The camera was good on the Memoir, but the call quality itself was very weak and inferior. After speaking with T-Mobile customer service regarding the issue, they offered to send us Behold II phones as a replacement. When the phones arrived, we had issues with loosing contacts. The phones would say, "synchronizing, try again later" and render our contacts useless for hours at a time.

We contacted T-Mobile customer service and technical support regarding this issue on numerous occasions. They finally agreed to send us replacement phones and waive the shipping fees (so we were told, our current bill shows we were charged for shipping/handling). A local T-Mobile rep named Mark ** at the Saint Charles branch was in contact with T-Mobile tech support and attempted to explain the problem on our behalf. Once the new Behold II phones arrived, we immediately began having the same issue of contacts not being accessible. In addition the phones would power down automatically and drop calls. At this point we had invested quite a bit of money and time in these phones (and accessories) and were understandably frustrated!

We contacted T-Mobile customer service again and were told we would have to get the same phones through the manufacture's warranty (and pay shipping charges) or pay to upgrade to a new phone. My wife sent an email to T-Mobile corporate office and received a phone call from Jason **, T-Mobile Executive Customer Relations Department. When she explained to him the issues we were having with the phone and the lack of support with customer service, he became arrogant and condescending, and stated in so many words that the buck stopped with him and he wasn't willing to send us replacement phones at no cost or let us out of our contract (waive fees).

My wife explained the fact that for the last 8 years we have been loyal customers and never had a complaint until now. We expect to be treated fairly and have comparably-priced phones (as our original Memoirs) shipped to us at no expense. There is obviously a glitch in the Behold II, and we do not want to try a third set. He simply repeated his company jargon and had already made his mind up. He was not willing to attempt to rectify this situation. When my wife stated she would be forced to file complaints against T-Mobile, he responded with a very cavalier attitude that all the complaints would end up back with him and the outcome would be the same. When my wife asked for another Executive Customer Relations Representative to assist her because she felt there was a conflict of attitudes with him, he refused and said that she has to deal with him.

Funny how their "C" rating with the Better Business Bureau reflects that attitude. Maybe they need to revamp their websites' code of conduct which claims:

"We are passionate about our Customers' satisfaction. We are considerate of their valuable time and hard-earned money. We strive to find ways to improve customer service."

Jason **'s pompous, arrogant attitude is going to end up being a liability for T-Mobile. The company would be better served by hiring a team of Compassionate Professional Executive Customer Relation Reps that truly care about the direction of the company and the customers they service. After all, the customers are the reason they have jobs in the first place!

Since May of 2010 my cell phone service has gone down hill. I don't get the reception I used to get. There are places that I don't get any reception and used to get some. Driving down the interstate, I get echoing on my phone and my my-faves icons won't stay customized. I have dropped calls and don't get some messages. I have been made to jump through thousands of hoops to complain, changed the SIM card, upgrade your phone. "Our responsibility is to have your service work outside of buildings." I have a few months of my contract left and they want to charge me to get out of my contract. I will not recommend T-mobile to anyone. I have missed some very important calls and have had no service where I babysit small children and need to have service.

I filed for two rebates, promised by T-Mobile for purchasing their phone. They referred me to InPhonic. In checking with InPhonic, I was told they had my two claims on file, one for $100 and one for $40. To date, I have received nothing. T-Mobile also needs to be reported, as they billed me after my 2-year contract was fulfilled on May 7, 2008 and paid in full. Now, a collection agency is harassing me for the $59 which I do not owe.

Replaced my cell in April of 2010 and have had a nightmare of a time since. I have had now (7) phones since and still no resolution to my missed calls , texts, cant access my voicemail, cant call out, cant text, etc. Have spent at least (10) times in t mobile stores, at UPS dropping off the return phones, and lord knows how many times on the phone with their "customer service." I have well over 40-50 hrs of my time trying to fix this issue and was told yesterday that i could get out of my contract but my children's line which are part of my bill had to stay. Each phone they have sent is either the same one or a down grade from my original. Their service is totally inconsistent and unreliable and they are not remotely providing a service they i should have to continue to pay for or honor. How unreasonable is it for me to get a different provider and then lose mobile to mobile with my kids which causes me to pay more for something i did not do? As well as all other costs assc. with obtaining a new provider. I want released from entire situation that i did not cause and they are not providing or living up to the service they agreed to provide to the consumer.

Account is over three years old. Originally opened with employee discount for Delta Airlines Employees.

On June 23 and June 24 I tried to call home from Brussels, Belgium. Message on phone Emergency calls only.

This is a new issue and can be verified from roaming charges paid each month, for calls from Europe to USA. Average roaming charge is $50.00 to sometimes over $100.00 per month.

After my arrival home yesterday, June 24,2010 at approximately 6:00 PM I placed a call to T-Mobile Customer Service.

1) Representative told me to go back to Brussels, call T-Mobile in USA from another phone

to resolve the problem. It could not be fixed in USA.

connect me to Tech Support. Finally call was transfered to T-Mobile T-Support.

2) Spoke with Greg T-Mobile Tech Support Employee. Greg was very professional and
from conversation I felt assured he had the knowledge to fix the problem. However, the

call was dropped.

3) Placed a third call in attempt to be reconnected with Greg or another T-Moble Tech Support Employee.
Spoke with Customer Service Representative Rick. It was reinterated by Rick, I was to go back to
Brussels and call T-Mobile from another phone other than my T-Mobile Cell. Rick refused to connect
me with a T-Mobile Supervisor, as he stated none were available. Rick also would not transfer call to

T-Mobile Tech Support.

At present, I feel very disappointed. Placing calls from Europe to USA was the reason I choice T-Mobile.
This is a new problem. The Phone I am using was purchased in England over seven months ago. Have not had this problem since

2007 and that was three phones ago. It was resolved in past.

If technology has changed and this problem can not be resolved I would like to be able to cancel my T-Mobile Contract without any

early termination fees. If that not the case, I would feel T-Mobile should assist me with having the phone service I was promised, have been using and paying for.

Thank you for your time and assistance.

If you contact me by phone and I do not pick up or return call immediately, please understand I could be in the airplane or in another Country with no phone service.

some other headache that tmobile has created. last major incident i was at work and i couldnt get a signal in the bldg i was working in and my son had been in a car accident and all i get from tmobile is im sorry. no more please contact me

On April 28th, I visited a T-MOBILE kiosk stand in my local mall because while on a trip to New York, I lost my cellphone. The sales associate, Gustavo, said he would do what he could to help me. I had 2 accounts with T-Mobile covering my cell phone number and a friend's cell phone number that I pay for. I spent nearly 2 hours with this sales associate Gustavo. What the result was that he told me I could get another phone and a free back-up phone if I signed an additional 2 year contract with T-Mobile. I agreed since I had not planned on canceling my service. The next day I received a large bill from T-Mobile and there were some charges that I disputed. In calling up customer service, the rep at T-Mobile stated that someone had gone into a store and opened up 2 new accounts and that she was reporting it to the fraud department. No one ever contacted me from fraud and I tried contacting them but was told I could not be put through to speak with them.

I went back to the kiosk and again, told Gustavo what happened. I said that I never authorized 2 additional numbers to be added to my account and I wanted those 2 new numbers cancelled immediately. He said, "I'll take care of everything for you - don't worry about it." He made a phone call (he said it was to T-Mobile customer care). He stated that everything was taken care of, he also was able to get a $25.00 charge removed from my bill. I thanked him, even paid my bill there and left the kiosk.

The next day (day 3) I called T-Mobile to find out why fraud never called me and after speaking to the customer service rep, she told me that I now had 4 phone numbers on my account instead of 2. I was now being billed for 2 additional numbers that I never authorized and these phone numbers were numbers I never had and did not recognize. The rep said the only way to cancel the 2 numbers was to return my equipment to the T-Mobile kiosk in the mall.

Once again, I went back and one of the other sales associates told me that they could not accept the extra equipment because the manager was not there and they did not know when the manager would be in - possibly the next day. I then went upstairs to the corporate sales office and the sales associate there told me that the kiosk salespeople were "Idiots" but that they themselves could not help me because the kiosk people were independent contractors. By the way, they also told me that mine was the 3rd complaint of the day against the sales associates at the kiosk. It just became a terrible problem from that point on - I was so upset because I was being charged still for two new additional accounts, no one would accept the equipment, the sales associates at the kiosk, especially Gustavo, thought the whole episode was actually funny and customer service at T-MOBILE, when I got home and called again, refused to help me.

I cancelled my contract with T-Mobile and accepted my responsibility in paying $400.00 for early termination fees for cancelling my phone # and my friend's phone # and the accounts.

On June 17th, I received a bill from T-Mobile for over $800.00. They charged me early termination fees not just for my number and my friend's number but for the 2 unauthorized #'s that they stuck me with in the first place. I called customer service, was furious and very upset with the rep when he told me there was nothing he could do, admittedly yelled at him in frustration and he then proceeded to hang up on me.

I will not pay for unauthorized phone #'s and accounts nor for being scammed by the T-Mobile independent contractors at the mall however, T-Mobile refuses to work with me on this matter and I do not know what to do.

the run around and bad service ive been with the company for 7 years ive placed a order and was sent the roung item not to mention being told the roung information from a number of techs.

I have been a customer of T-Mobile for several years. I had Insurance on my daughters phone since I gave her a phone and when she lost it or damaged it I would call T-mobile and had it replaced with no problem. Last year she lost her phone, I never reported it because she was given a new one as a gift. The problem is t-mobile knew she had this phone becasue she registered it with t-mobile so incase she lost it they can replace it. I called T-mobile & told them she lost it & they connected me with Asurian the insurance company they deal with their address is PO box Kansas City MO 64141. The Insruance Asurion said even though it shows she has been using this phone it is not covered because it was a gift to my daughter.

T-Mobile never had a problem having any phone I paid insurance for replaced. So now I paid Insruance for a phone they will not cover and they refuse to reimburse me for the Insurance I have been paying for 2 years. Now I call them again because I have been paying Insurance for my husbands phone and I asked since T-mobile gave me the phone for free if it gets lost will it be replaced the insurance I paid for said no. Now what is the purpose of T-mobile charging me for two insurance policies on phones they will not cover.

The money I spent on Insurance for two phones could of covered for two phones. T-mobile asked if I wanted Insurance on these phone incase it gets lost or damage they will cover them now I lose the phone and they tell me they will not replace it. Neither one of them want to return the Insurance money back. Why promote insurance on a phone they will not cover. I paid over 200.00 on Isurance to T-Mobile and I paid 130 for a phone and had to use upgrade priviledge in order to get a phone replaced not fair & just paid for insurance on my husband's phone to find out they will not cover that either. I want my money back.

I bought a Fender phone from a TMobile store with an upgrade I had on my TMobile account-on April 2, 2010. I paid 239.00. I've been a TMobile customer for 10 years. My first phone: camera and video didn't work after taking 2 photos (phone doesn't recognize the SD card. I sent that one back, and rec'd another. 2nd phone: same thing. I sent the 2nd phone back and rec'd another one. 3rd phone: same thing. I called cust. service again. All they would offer is a lower grade Blackberry phone for exchange or send me another Fender Phone.

From April 2, 2010 to now, I have had 3 Fender phones and none of them take photos---which is the main reason I upgraded, I wanted a camera phone. I have spent countless hours on the customer service line troubleshooting the same problem in the same ways, and still no pictures or video. I have asked that American Express refund my $239 as I have the extended warranty with AmEx. I went to Costco to see if I could buy another phone. I can, but I am not able to use the upgrade as I used it with the Fender phone that doesn't work. So now, I would have to buy a phone for 400 - 600.00 full price. I am so upset that I can't get a phone that works from TMobile. I hear the same thing over and over, and still I don't have a phone that fully works. I had my last phone for 7 years, a simple flip phone - and never a problem with the phone. I upgraded, paid more money, and I have a phone that doesn't fully work.

T.MOBIL does not care about their customers. Tmobile customer service rather lose customers than provide their customers with good new phones when you first become a Tmobile customer. All I got was 2 old used refurbish phones that don't work half of the time. I have been complaining and Tmobile customer service has been giving me a hard time and still not solve my problem. I'm sure that other phone services care more about their customers keeping them happy giving them new phones just to keep them as customers, but Tmobile doesn't care about their customers. I guess I chose the wrong wireless service.

At the beginning of February, I traveled to Bullhead to purchase a T-Mobile cell phone at Walmart, the only T-Mobile provider in the county. I chose T-Mobile because we have used them for years as both personal and business phones. We purchased the only phones the store had that day which did not require a contract, since we do not know where we will be living next year. The phones were to be set up as one account with 2 lines, and unlimited monthly service. We paid almost $400 for this service.

At the end of February, I made the regular monthly payment using the phone easy pay feature. Two days later, my phone was shut off. After multiple efforts to resolve the issue, we learned the company set us up as a minute by minute plan. We explained the problem and were assured the issue was resolved. The phones were turned on again, and then shut off a few days later. This time, we were told the payment was not made. When I checked my bank account, the payment was clearly withdrawn the same day I made it. T-Mobile next said I would need to send a copy of my bank statement to them. I did this and never heard back.

I contacted them again yesterday (4/30/10) to find out the status on my account. I was first transferred to the flex pay area, and informed they could not help me since I do not have a flex account. I was transferred to Natt and he was able to locate the missing payment of $107.85 and had his manager post the payment. Unfortunately, I was then told I had to pay additional fees for the flex account I never had and to restore service the company shut off after losing my payment. Four people later, this issue is still unresolved and I am looking for a new cell provider.

I cannot tell you how disappointed I am to be treated the way I was yesterday over a 3 hour phone call with a company I used to respect. I will no longer be using T-Mobile. My son changed phones today, and my daughter is getting a new phone on Friday. As each person we know is contacted, the wave will spread. We have 10 children, 9 old enough for phones of their own. They have spouses, friends, and children with phones. We also belong to many different organizations, with friends and family everywhere. This is how a company goes under.

When I came back from an international trip on April 16, 2010, I told T-Mobile I lost my SIM card on my trip and I never used my SIM card on the trip. They told me to get new SIM card from T-Mobile store on April 17, 2010. On April 17, 2010, I lost my cell phone and called T-Mobile the same day. I requested T-Mobile to suspend my phone number on April 19, 2010. T-Mobile put in request to suspend on April 19th. On April T-Mobile called me at home and told me that they will be sending me a new phone for free without extending my contract on April 21, 2010. I received phone on April 21 and called T-Mobile to activate SIM card for new cell phone, which was sent with new cell phone that same night.

I called T-Mobile on April 24th and asked them why my phone line was still suspended. They told me there was high activity on that line and it was because of roaming charging after April 16, 2010. I refused to pay roaming charges because T-Mobile did not tell me about roaming charges on April 16th. I was disappointed in T-Mobile's service in regards to this situation. I have been a customer for 3 years and this is how T-Mobile treats their loyal customers. I stayed with T-Mobile because of customer service and voice plans prices. But looks like T-Mobile doesn't value their loyal customers anymore.

I had a 2 year contract with T-mobile that I fulfilled, but decided not to renew my cell phone. I cancelled the service a couple of days after my contract was over. I called to cancel and was told by one of the representatives that they could not cancel my service because the social security number they had on file did not match the number I was giving them. I explained that someone on their end must have keyed in the wrong number and I explained again that I did not want to continue the service. I was in the process of trying to buy a house when I was told there was a collection on my account from T-mobile.

On several occasions, I spoke to different people about removing the collection from my credit report and send me a letter stating that there was a mistake made with my social security and for the negative information to be removed from my record. No one at T-mobile was willing to work with me or to help me out because of a mistake that was made on their end. I have been unsuccessful and my hopes of purchasing a home maybe dashed because of T-mobile's unwillingness to be cooperative. I am writing to you so that hopefully this will not happen to anyone else and that T-mobile be held accountable for their mistake and my credit report be cleared. Any assistance given in this matter will be greatly appreciated.

I've had a cell phone account with T-Mobile, now 4 years or more now with 3 lines on the account at the time of incident. Two (2) of the lines I used and my 15 year old daughter the other. Her phone was stolen on the March 21, 2010 around 4pm. She immediately called and informed me. I also immediately call T-Mobile to have them that phone off, however, that didn't happen until the following day. When I called to replace the phone via the insurance that is provided by T-Mobile, farmed out to Asurion Insurance. Now! My insurance claim was rejected because, the person that stole the phone put their SIM card in the phone and that SIM card cell number correlates to a number on my billing under my daughter's number. This is the reason they gave me why my claim was rejected.

With due diligence, I was calling back and forth to T-Mobile and Asurion, speaking to reps, supervisors and anyone who'd listen. I finally received another case number and it was honored. I'd like to know why is it not illegal for T-Mobile to knowingly provide service to a phone that I have purchased and reported stolen. They have both confirmed that this new number on my stolen phone is a T-Mobile number. I've asked for the number but they site FCC rules and regulations. Okay, I understand that but, if you have knowledge that hardware that you (T-Mobile) provide service for is stolen, that's like receiving stolen property.

This information should be turned over to the LAPD Detectives. I have the IMEI number on the phone. So they can show up at that person's door step and have them verify how they acquired the phone. I really don't want whoever it maybe at such a young age to have a police record, I'd much rather have them talk to the parent and retrieve the phone and hopefully that would be sufficient to teach them a lesson. Also, more importantly, my daughter will know now who her friend(s) really are. That's paramount to me! It really doesn't take a scientist to figure this out. (I'm talking about me.) Would you please help?

I can provide you with the IMEI number if requested. Here's an analogy for the attorneys (I can't bother my son; he's getting ready for the "Bar Exam"). If a car repair business would knowingly change an engine on a stolen car are they in some way culpable as well? The only economic is I had to pay $130 for another "MyTouch" phone. No physical damage at all.

I have had T-Mobile's questionable service for a number of years. About one and a half years ago, I purchased a Blackberry and upgraded my service. I learned almost immediately that, not only was I unable to send e-mails from the device, but was unable to open most web pages. I contacted T-Mobile and after spending hour upon hour with their tech team, was told it was due to the device (not their service).

My BB was stolen (approx six months later) and replaced (via insurance by T-Mobile) with another BB but I had same problem. It (the replacement) crashed after several months. It was a supposedly new but I now believe that also was a lie. Again, I was told if I upgraded to a new BB (more expensive model) and signed a new two-year contract (which I did in Feb '10), I was guaranteed (by a manager) that the e-mail component would work, it doesn't. Also note that although I paid for a new sim card, it was removed from the purchased BB box.

Over the past one and a half years, I estimated I have spent approximately 20 (plus) hours trying to fix problem, but T-Mobile is incapable of rectifying the problem. I have filed a formal complaint with the FCC and would very much like to be involved in the California class action suit.

I went into a store which had a T-Mobile store sign on roof on 2/15/2010. My cell phone died. I needed a phone that day because my dad's phone was dead (he is 91). I gave Cablevision my cell phone number to call. I asked if it was a T-Mobile authorized dealer, they said yes. I asked for new phone. They told me I couldn't get a new phone and said I had to change my plan because they don't offer the plan anymore. I fought with them to keep my plan and phone number. They insisted I had to change phone numbers and plan (I had two phones on my plan). I signed the new plan. Next month when I received a bill from T-Mobile, I was charged for four lines.

I called customer service 1-800 at least a dozen times and several reps later to straighten my account. They told me they are only authorized to sell T-Mobile products but they were not T-Mobile authorized dealers. They reversed my new plan back to the old plan because I did not have to get a new plan. I am still having problems with bills.

Then I was charged on my visa $300 for the phones (was not aware I had to return). I called customer service again. They told me to return the cell phones to store. I went back on 4/26/10 to return phones. Now the T-Mobile sign is down and it says RA Wireless. He argued with me that he called me and left a message to return phones. I never received the message. We argued to remove the $300 fee. They told me my phone was scratched and he could not resell. He finally said he would only charge me $100 asked if I was happy. I told him no but charge me $100 and I will take it up with the Better Business Bureau.

As soon as I made that statement, he threw my credit card back at me and told me he would not take off the fee. Now, they have the phones and my $300. I had to take a day off from work to try to fix. I went to an authorized T-Mobile store. They made sure I only have two lines but I had to pay for new phones again. If I am responsible for the $300 then I believe he should give me back my phones.

I ordered a phone from T-Mobile and when I received it, the display was excessively scratched. I returned the phone via US mail exactly how they told me to (I asked to return it to a local store or for T-Mobile to send me one of their UPS envelopes with tracking and they refuse) uninsured and no tracking. Now, the phone is missing between the US mail and T-Mobile. I have spent many hours on the phone (with the US Post office and T-Mobile) trying to locate this phone.

I requested last week that T-Mobile do another Hand Set Research in which they search their facility/receiving warehouse to see if the phone had been misplaced. When I called today to follow up on my request, I found out that they blew me off and did not even process my request. I've been doing a lot of leg work to find this phone and T-Mobile will not check on their end to see if the phone has turned up on their end.

This is an email I had to send to RIM (Blackberry) because T-Mobile is ripping me off.

"I have had a Blackberry 8320 for about 2 years. The first one (Gold) lasted about 6-8 months until it started the following: 1.) going from bright, to dim, to bright, etc. while the phone was set properly to stay bright; 2.) shutting down in the middle of any task and then re-booting only after removing the battery and re-inserting; 3.) scrolling (acting like it is working on something) when I am just viewing, playing the brick breaker game, or any other task, causing disruption in viewing or using the phone.

I have had 3 replacements since this original phone and they all do the same thing (except I do not have to remove the battery to get it to re-boot), causing much disruption when attempting to use the phone, etc. After working with T-Mobile throughout this series of events, it came to a head with T-Mobile telling me that it is your (RIM) problem and I should contact you. I have tried updating, using new SIM card, batteries, and anything else to figure out how I can get a phone that works. At this point T-Mobile is forcing me to upgrade and pay for another phone with 2-year contract in order to get rid of the problem.

As a T-Mobile for over 6 years, I find it insulting and a rip-off for them to suggest that I spend more money when I have been paying for services that are not being rendered by T-Mobile. At this point I am filing complaints against T-Mobile and RIM with the California State Attorney General and the FCC unless this can be resolved.

I am asking for your help. I think the Blackberry is a good device, but I am being misled by T-Mobile. Can you please help me? Thank you."

The consequences are much lost in time, business, and faith in working with T-Mobile to resolve this long standing, disruptive issue.

We had just purchased a few different items. Then, a short time later, we had to return one of the items--a transaction that takes a few minutes. There were three reps but there was no manager. I was at the front of a line for 45 minutes--while twice I was told I couldn't be helped when it was my turn because the rep let other people cut in front of me who had very long transactions. We had to wait much longer than necessary due to disorganized and discourteous service, which made disgruntled customers behind me leave after a very long wait without ever being helped.

I sent a phone back to T-mobile via UPS and my SD card was in the phone. I called T-mobile and was told there was nothing they could do and that I would have to take the loss. I was told " it's your word and I have nothing to go by". I told the rep that he was being disrespectful and he kept asking me how. I explained to him if he were to contact the warehouse and use my UPS tracking, they would see that my SD card was there and that would be the proof he needed. I explained to him that I am a long customer of T-mobile and have never been spoken to the way he has spoken to me and he continued to question my comment.

I asked to speak with his supervisor and after being on hold for more than 5 minutes, the supervisor, Josh, answered and told me there was nothing they could do since they received the phone in their warehouse (mind you, neither person asked for the tracking number which they had in the system from a previous call. I was told to call to give the tracking number when I sent the phone through UPS).

I then questioned Josh. I asked him why there would be so little to no communication with this department of T- Mobile and he said that they could not distinguish which phone may have a SD card in it. I explained that they should have better communication with their departments and then asked if the SD card which has my information on it would be destroyed and not sent to someone else. His response was "I assume so, but I am not sure". I was then told "you can buy another one". I have never had such poor customer service from T-mobile. Actually, I have had pleasant conversations in the past where I was thought of as a paying customer. I am livid and disappointed at the way I was treated.

I would like to mention that Josh stated if the package had not been received, they could have shipped it back to me to remove the card. I then responded by letting him know that no one including him asked for the tracking number to make sure they did receive it. So he then said, "Well, I do not have your tracking number to check this." I told him I had it and it should be in my file for when I called to give it to a rep letting her know that I shipped it. He told me that he assumed they already had it from what I said. I was belittled and made out to be a liar and was getting no assistance. It's such a horrible customer service.

I hung up the phone with Josh politely with the intention on making it known that T-mobile does not take care of their loyal customers. I hope that this e-mail can make it to the correct correspondence so that I can get answers regarding my SD card (which holds personal information). I am sure that with the HIPPA laws in effect, there is something that can be done to retrieve my card. I am not asking for a kidney, just what is rightfully mine (which I paid for).

I opened a T-Mobile account in my name for my daughter. A year and a half later, I called T-mobile and did a "Change of Responsibility" into my daughter's name. Everything went through. In December,my daughter left T-mobile and went with another provider. In February of 2010, I received a letter from a collection company for $205 early out fee. I paid it and now it's on my credit report under Adverse Accounts. First of all, I did a change of responsibility way before this incident and second, I paid in full to the credit collection. I called the credit collection company and they told me they can not remove it from my credit report, that T-mobile has to do it. I called T-mobile and they say the credit company has to do it. I have been bounced away back and forth 3 times.

We have been with T-mobile for almost 2 years. When we made the contract, we were told that it was like a "pay as you go" account (flex account) but if we didn't make payments, we could still get a prepaid card and talk at 20 cents per minutes. Furthermore, we were told that after a year, we could even upgrade our phones and have the benefits of a "regular" account. Not having the same income in the last couple of months and expecting twins, things got really tight and we paid $20 towards prepaid service only to find out that after we put the $20, T-mobile disconnected our service completely.

Before we even put this money in, T-mobile said that "yes, it was okay to put the $20 and make phone calls at 20 cents per minute" which made sense because we mainly needed it just in case my wife goes into labor. Now T-mobile says they got the money and we won't get call privileges and they won't refund what we put into the prepaid. Also, if we want to pay and restore service and upgrade our phones, we will have to pay for the phones in installments for the next 2 years. T-mobile, it's not worth it. Their customer service people is very arrogant and obviously don't know what the real service is because every time, you get a different answer and mainly just to get you as a customer, they make it sound very pretty and then you are stuck. Verizon might be expensive, but it's time to give them a shot.

Wanted to add 2 lines of Blackberry 9700s to my account on 2/25/10, with 2nd day shipping. Was expecting the phones to be received on Monday the 1st of March. Even received a phone call from UPS announcing there would be a delivery and to ensure someone would be home to sign for the phones. Stayed home all day, only to not receive anything from UPS. March 2, still nothing. Finally called today, Mar. 3, only to be transferred around for 20 minutes then finally to someone semi-helpful to be told that the phones were cancelled by a sales rep! The phones were tracked back from UPS, but nobody bothered to call the customer! While I've been diligently waiting for the phones? Absolutely ridiculous customer service, complete neglect and lack of care. I am extremely upset.

Even when I was trying to add the phone lines on 2/25/10, the sales rep was extremely inefficient. I had already stayed on the phone with the sales rep (Nick) for 90 minutes! To result in nothing! I do not take time wasted lightly. How dare T-mobile waste my time such as this. Another 20 minutes today just to get through to a rep that could help me with the order situation. I was told I didn't have any ** record. How can I not have any public record? I am an existing T-Mobile customer! One can only put up with so much.

Especially with the ridiculous overage charges. I monitor my text messages extremely diligently. #674 every day, but last month somehow I went over 5 texts, which is extremely fishy because I know for certain that I checked before I sent out messages. Thank god my contract is coming to an end in July. Expect a termination soon.

Letter to company - "On January 11, 2010, I contacted T-Mobile regarding $289.30, in roaming charges on my December 2009's statement. I was told I didn't have free nationwide coverage, that these were legitimate charges, and there was nothing they could do. I was also told I should have contacted T-Mobile if I wanted to include free nationwide. I asked if this is available to T-Mobile customers who have a Get More plan, then why wasn't it included in my plan. I've been a loyal customer for almost 10 years, and clearly qualify for this.

I didn't know I was supposed to contact T-Mobile if I wanted to include this. I didn't know it wasn't already included automatically. The representative told me that "I" had to opt in. It was up to me to ask for it. Why wouldn't I want it? Why would anyone want to pay roaming charges if they can get free nationwide coverage?

Honestly, this has to be the most ridiculous thing I have ever heard. I never received anything that said I needed to contact T-Mobile if I wanted to include this free option. I have paperless statements, so I never received anything by postal mail. I also verified my e-mail address on the T-Mobile web site, but never received an e-mail.

I told the representative I would be notifying the Better Business Bureau and Consumer Affairs. Finally, after spending more than thirty minutes, of my time, disputing these charges, the representative spoke with his supervisor who offered to remove $75.00, basically, to shut me up. Again, I told him I should not have to pay for any of the roaming charges. He told me that was all he could do. It was obvious this conversation was going nowhere.

On February 15, 2010, I contacted T-Mobile again. After briefly speaking to a representative, I was given this address to explain why I was disputing these charges. I was then transferred to another representative who checked my account to make sure free nationwide was now included in my plan. I was told, unfortunately, the roaming charges are past due, so she couldn't change it until it was paid. When I told her I was disputing the charges, she put me on hold.

When she returned, she told me her supervisor was willing to remove an additional $75.00, but I would have to agree to end my dispute. I said, "Excuse me? " I told her I wanted all the charges removed, and that I should have never been charged in the first place. She told me her supervisor was not willing to remove all the charges. Again, there was nothing more she could do.

I am extremely upset, and completely frustrated with your company. I am also disappointed with your customer service department in attempting to resolve this dispute. Something as simple as including free nationwide for your existing customers who qualify, has become so difficult. No existing customer should have to jump through hoops, spend hours on the telephone, or write letters to have roaming charges removed. I refuse to be taken advantage of, or intimidated into paying for these charges.

As you can see, I have attempted to resolve this dispute several times, but your company refuses to do the right thing. You have forced me to take legal action, therefore, I am also sending a copy of this letter to the New Hampshire Attorney General's Office to investigate this matter, and hope they consider pursuing a class action lawsuit against T-Mobile for deceptive free nationwide advertising." I cannot afford to pay these charges, and will not pay for something that should have been included in my plan for free.

I have been a T-Mobile customer for almost 2 years. Every time I call the customer service number, I get someone that I can hardly understand. If I can't understand them, then how can they completely understand me? I am seriously considering switching phone carriers because of this issue. I know everyone needs a job but putting all of these foreigners on the phone lines is irritating when they speak way too fast and have a deep accent. I feel like I am not getting quality customer service from this company.

On 04/28/2009, I purchased cellular service on the T-mobile website. The plan I selected was described as being month to month ($39.99 plus taxes) with no contract and the website indicated that with the plan, I was eligible for a free phone. I paid $60.10 (see attached copy of order checkout) for the service with my Visa bank card and waited for the phone to be delivered. I have bank statements confirming that the funds were transferred to T-mobile (also attached). During the process of ordering online, I realized that I could take advantage of number portability and requested that my previous phone number be transferred to the new service plan.

Upon receipt of the phone, I called to have the phone activated and was told that due to issues between the two carriers (T-mobile and my old carrier, MetroPCS), the portability would be delayed. I was told that it would take a few days and was assigned a temporary phone number in the meantime. I used the phone for approximately 2 days before calling T-mobile to follow up on the portability. During the conversation, I was told that the plan that I had purchased was for a two-year contract. I informed the representative that I was not interested in a contract as I only required the service for 6 months and assured the representative that at the time of my online purchase, the website had clearly stated that the phone was free with the flexpay, month to month service.

During that call, I insisted that the plan be canceled and we received a confirmation number for the cancellation. We were also given a return authorization code and were asked to mail the phone back for a full refund. We immediately returned the phone. We have confirmation that the phone was received by T-mobile in the form of UPS delivery confirmation (see attached UPS tracking results). We never received the refund of $60.10.

Soon after, on May 6, 2009, we acquired a T-mobile phone from a family member and connected it to a month to month plan with T-mobile. We have no complaints regarding the service that we received using that phone. We made all our payments in a timely manner until canceling our service in August of 2009.

As of June of 2009, we realized that we had not received the refund for the aforementioned canceled service and returned phone. At that time, we contacted T-mobile customer service and inquired as to the status of the refund. We were shuffled around from representative to representative, each claiming that they could not find the refund in the system. Eventually after approximately 3 calls, approximately 45 minutes each, on June 29, 2009 a representative realized that a separate account had been created during our short time with the internet purchased phone. The account was associated with the temporary phone number that we had been given. The refund was found and we were told that we would be receiving the refund in 7 to 9 business days. We were given the confirmation #. We waited and did not receive our refund.

We again contacted the T-mobile customer service, and again we were shuffled around from representative to floor supervisor and back to representative, and again we wasted an inordinate amount of time. We were told that the T-mobile cash application department could not find proof of the payment for the phone being received from our bank and they were therefore unable to issue the refund without us providing proof of payment. Although absolutely ridiculous, we faxed a copy of our banks internet banking service statement containing the debit. The faxed bank statement contained the date of the transaction, the amount of the sale and the vendor (T-mobile). We were again told that we would receive our payment within 7 to 9 business days after they received the proof. We waited and never received the refund.

Enraged, I contacted the T-mobile customer service on 08/10/2009. I demanded to speak to a supervisor. I spoke to a floor supervisor (I unfortunately don't have his identification #), who after a 40 minute explanation of what had transpired up until that point, stated that he understood what had been going on and apologized for the misunderstanding and delay. He offered me 500 additional minutes for our troubles and assured me that after I made my August payment, for the unrelated phone service we had, the check would be issued for the $60.10 I was owed, on the service we canceled in April. My payment was made over the phone on the next business day and I waited for my refund. I never received it!

All this time we were arguing over a refund that was owed to us. We purchased a cellular phone plan and canceled the plan within the 14 day cancellation period and we returned the free phone associated with the purchase. The balance on our account should have been -$60.10, the amount that we paid. Somehow, over the months that we were arguing back and forth, unbeknownst to me, the canceled account had been charged other fees?! Somehow on the bills associated with the temporary phone number associated with the online cellular plan in question, charges of $25.48 and $34.62 were made and then credited.

The famous $60.10 was also temporarily credited and then apparently charged again when the refunds that we requested were not granted. In the end, somehow, due to their flawed accounting and billing practices, on our bill dated 07/02/2009 we ended up owing them $94.72. Don't ask! We have no idea. We called and were told that an invalid charge of $34.62 was mistakenly applied to our account. We were told that it would be reversed, and it was! Wow! That left a balance of $60.10, the same amount that we had been arguing for a refund. Somehow what started off being money due to us ended up being owed to them?

In mid September of 2009, we received notice from the Bureau of Collection Recovery LLC, that T-mobile was offering a settlement for our balance (see attached notice). I was in shock! How could this be? I made numerous attempts to resolve this issue and was met with resistance from T-mobile over and over again. I attempted once again to contact T-mobile after the receipt of the collection agency notice and was told by all representatives and floor supervisors that they could no longer discuss my case.

One of the floor supervisors even hung up on me. I contacted the collection agency who informed me that I could pay the settlement, but I would then be reported to the credit agencies. I was told that in order to avoid the credit agency reporting I would have to pay the complete balance owed plus a service fee, totaling $64.31. I made the payment on September 23, 2009. To date, we never received our refund of $60.10, and paid $64.31 in a false charge to the collection agency. T-Mobile now owes us $125.41. They lied to us, made false statements, and failed to resolve our problem. In reality, they stole from us and we would like to see them be required to return to us what we are owed. We are now requesting assistance with this matter.

Please be aware of T-Mobile! I have been a customer of T-Mobile for several years without many problems. Recently, it is as if they have no idea what their prices, policies, etc. are. We have been told for years we were eligible for a new phone at a discounted rate every year since we are on a two-year contract. For several years we have had no problems with that. Recently they have failed to honor that, stating, "We don't do that anymore".

I finally spoke with a manager who stated they would send my wife a new phone at a discounted rate, as well as add my son to our plan for a specified price. Upon receiving the phones, we were billed near three times what we were quoted. I tried and tried to no avail to remedy the situation within a few days of receiving the phones. I even stated since my order was, "recorded for quality..." to go back and listen to what they quoted me. The response: "We can't do that". Furthermore, many T-Mobile reps were downright rude!

I finally spoke with a manager who stated, "Just send the phones back, and we will credit everything back due to 'Buyers Remorse'." We did so, a month ago. They are stating they still do not have the phones we returned even though we used a local UPS store and T-Mobile's provided box and shipping labels. We are still to this day trying to dispute a $300 bill! They state they have no phone number for customer complaints, so they can do and say, even charge what the individual rep wants with no means of accountability.

In conclusion, be very careful with them! I can't wait until our contracts are up so we can switch to another provider with better customer service. T-Mobile has awful customer service now! Maybe they just can't compete with Verizon and AT&T, so they are scrambling for business any way they can get it, even if it means misquoting prices on phones and plans. We will definitely change plans. I don't care if they offer us the top of the line phone for free to stay. My wife and I have had it with them!

I called in to get an internet stick and line from T- Mobile since we have an account for our Cellular Phone. Sales Representative helped me about 3 months ago. I was told that the stick I had to purchase is $49.99. Internet service is $49.99 supposedly, that was special unlimited internet service and month to month basis, means that I could cancel anytime without penalty. I even asked him because I had a bad experience in the past about a contract. He told me I could cancel anytime, no contract. He said the internet line will be billed on separate account.

So telephone is under my husband's name. We have a family plan. So 2 months passed by, we were paying $54 a month. This month, a bill came around $1,200. I right away called T-Mobile customer service on February 6th. Customer service said that they cannot help me because I am not an authorized person to even tell to them. So I got my husband on the line and got authorization from him.

I asked them what this bill is about. He did not answer me. He connected to me another person (David) and he told me that I exceeded the limit which is 5 GB. I told him when I purchased, customer service did not even mention anything about limit. He said it is unlimited internet service. I told him that I cannot pay, this is ridicules. He told me that all the conversation is taped. I said go right ahead and listen my conversation when the time I purchased the stick and the plan. He then connected me to Finance department. Of course, he also did not help me because "I was not authorized." I got so upset. I told him that he is the 3rd person and my husband gave authorization to first person came to help. No, he said he still needs authorization. I tried to get my husband on the 2nd line but I lost connection to T- Mobile finance guy. I told my husband to call them and authorize me for the 3rd time. He then said later, he called and authorize me to speak to them.

On February 10th, I called back and spoke to representative. She said that she (Marla P.) apologizes but there is nothing she could do. I asked her listen the conversation that they taped originally the day I got the stick. She said that they random record. I told her to close the account. She said that I have 2 years contract. If I close, there is a penalty. I got so upset and told her that they are all lying to get business. It is not fair to customers. I said I am literate and I do speak and write English very well. I could not be this wrong. She closed the account.

This is not fair to any customers. They did not question authorization at the time I purchased the internet stick. But they make sure not to talk to me at all when I question the bill. I am sure I am not the only one that they lie to make money. I do not know what to do but to report what happened. I hope you can help. Now, they are saying that I am liable for the bill. They said that they send e-mail to let me know about 5 GB, which I did not even see any e-mail.

On May 14th of 2009, I had called to request a rate plan change to an unlimited calling plan. I was then informed that it would take 30 days to effect and continued to use my phone as usual. In September of 2009, I had received a large bill I assumed as a result of non-covered issues. On January of 2010, I received an alarming bill for $852.14, at which I further examined and to my dismay, I realized that I was slammed into a plan for an unlimited nights and weekends of which I did not agree to. I have made many attempts to convey these issues but it has fallen on deaf ears. The merchant (T-Mobile) continues to threaten to shut my service down and go to collections. In order to alleviate the error, the merchant has given a $70 credit as they realized that the mistake was legitimate.

The physical and economic consequences have caused me a great financial burden. The T-mobile office was reluctant to address my concerns and at times belittled my argument as well as made some threatening remarks that service will be terminated. Furthermore, as a working mother with a disabled child, I find it appalling that such a company take advantage of its customer. In addition, I have experienced call interruptions, service problems as well as equipment failure of which none have been rectified or granted credence to. Please try to get to the bottom of this as all I get is runaround from one agent to another, stating memos are in place and that I am responsible for the charges.

Also, please audit my bills as I asked to see them and the merchant has both refused to supply them and gave me no other recourse than to reach out for your help. I should not have to pay this outrageous bill and should be adjusted accordingly going back to June of 2009 for the overcharges made to me unbeknownst to me. This is a serious problem that should be addressed and investigated by your office as I'm certain it can affect other individuals facing similar concerns.

I called to let the customer service department know that I could not meet the 2/12/10 deadline and if they could be so kind as to give me until 2/16/10, just a few days longer, because my son is in college and I need his phone kept on. Well, as usual, it's always no with this company. Check my records to see how long I was a customer. Well, as soon as I can we are going to another cell phone company because it is sad when every word that comes out of your mouths is no!

When you have loyal customers you try your best to work with them, even if your policy say something elsebecause your customers are the one who has you people employed and don't forget that. Everyone that comes to me about joining T-Mobile, I will definitely tell them no! Just like you all tell us. It's sad when you can't consider a few more days to wait for your payment. You people are very loyal to your customers. I will be leaving this year if I have to buy out of this contract. My son, who is in college, will have his phone cut off and I will not be able to contact him.

I have been a T-mobile customer since they first entered the US as Voicestream for several years with 5 phones and all technology. The last 2 year contract offered me 2 airline tickets. We registered and followed directions and never got one reply for the tickets. Confirmation number was not in the system. It was already 2009. We registered 2008 for tickets in early 2009 for a 1st Couple vacation in 27 years.

I tried the web and there was nothing. I called and was given same 800 number for reservations. It was no help. I went to the store, no help. I spent 8 hours one day on the phone, overly nice and all I got was a merry go round. They lost a customer because they offer no customer service and ripped me off. I will never ever want another T-mobile high end smart phone again. I challenge anyone to try and get real help with authority on the net or phone. They lost a lifetime customer. Their service has also diminished to the lowest of any provider I know about. Pull off the freeway and you're out of touch. T-Mobile should pack up and go back to Europe and stop ripping off the United States consumers. Over ten years, and I don't exist. Good ye forever. Please leave.

Tmobile advertised when I purchased my blackberry pearl, that there was a $100 rebate. After receiving the phone, I called to confirm. They said they would make a note in my account about the rebate. I was denied the rebate. I was told no such rebate existed, no notes were made in the account regarding rebate, so therefore as a "courtesy", Tmobile credited my account $50. They were nasty and basically accused me of lying. Further if I want to leave Tmobile, it will be $200 termination fee, per phone.

T-Mobile will not let us out of their contract, despite the fact that we have no reception whatsoever in the place we have moved. We have been stuck with little or no reception with them for years. Only my daughter's college got reception, and she has to take a leave because she will have to work full time now. T-Mobile's current excuse for making us pay to get free is that we do not have utility bills to prove that we live where we live.

As I explained to many representatives there (representatives who refused to let me speak to a supervisor), we don't have utility bills because we are homeless and are living in a motel. This is the 3rd place we have lived in Massachusetts that has no T-Mobile coverage: Pelham, Bernardston, and Becket. Since I am unemployed and my daughter will not be in one place that actually has the scant coverage T-Mobile offers in this state, I've asked them to finally let us go. They will if we pay an exorbitant fee. This company hates customers, and their customers hate them back. We will have no phone at all, or my young daughter's credit will be damaged.

I have lived at my current residence for 1-1/2 years and have never had problems with my cell phone receiving reception. Today is now 8 days since I have not been able to get cell reception at my home. I am a single mom of a 6 year old little boy, living in a remote area. My cell phone is my only source of communication. Currently I have to drive 3 miles away to get any reception. What happens if I need help and have to call 911? Am I supposed to get in the car and drive 3 miles away to call for help?

I have contacted T-Mobile numerous times regarding the problem. All they can tell me is there is a problem in the area and they "are working on it". The have no expected date of when the service will be available again. My neighbors who have AT&T cell service have reception with no problem. Since T-Mobile is unable to provide me with any idea of when the problem will be fixed, I would like to cancel my contract with them and switch to AT&T. But T-Mobile wants to charge me a $200 cancellation fee to discontinue service with them. Is it fair that they charge me the fee when they can no longer provide me with service?

I switched my phone from T-Mobile on Dec 22, 2009. I called T-Mobile and asked them to cancel my service. The lady I spoke to asked if I wanted to settle my last payment on the phone which I did for $64.72. Today, Jan 25, 2010, I received a bill for $62.34! I called and talked to Steve who said that it was a bill for the period of December 19 to January 18!

I said I cancelled the phone on December 22 and settled my account on the phone. He said that the charges are not pro-rated, so, I have to pay another full month. I asked if he can remove this charge since I didn't even have a phone number with T-Mobile for this period! He said, "No, the charges are legitimate". I find this practice outrageous. They continued charging me despite the fact that I cancelled the service on the phone and paid the balance that they gave me right away. I think this is a deceptive practice to try to run people down and intimidate them to pay this illegitimate charges.

After being a customer for 5-plus years and paying over $10,000 in service I had stayed with T-Mobile without a contract out of loyalty. Not long ago they released a new plan that is no-contract base for a cheaper price than the current plan that I had. When I tried to switch they told me that I had to pay an activation fee for $99 because of the change. I advised them that I was a loyal customer and that I already had a line, so why would I pay for activation? They told me that it was like that and that's it. I was considering it but then I asked them to provide me with an upgrade on the phone without tying me to a contract. That was not possible either.

They told me that the only way to upgrade for free or for a cheap price on the phone was to get a 2-year contract. I asked them what were the advantages of being a loyal customer for 5-plus years and they really could not answer the question. I decided to drop them and go with another cell phone company. T-Mobile does not care for their loyal customers. They are just concerned in getting as many new customers as possible to get them tied down for 2 years to make a "quick buck". I had to buy new phones that cost me over $500.

How can it be legal for a cell phone company change your plan without your consent?

T-mobile bought Suncom. Customers were told that nothing was going to change if you stayed with the Sun-Com unplan and everything was fine. About 3 months ago I started getting really high phone bills. It took 6 phone calls to understand what actually happened and I'm very curious how this can be legal. They changed my plan and started charging 20 cents per text message after they sent out a notice that they'd be making this change to my account. I pay stuff automatically so sometime do not open all my phone mail. I was also often receiving double text messages on my phone that they could never explain.

How can a cell phone company change your plan without your consent? It seems illegal and yet they say it's in the contract for them to do it. It's very frustrating because and they are unwilling to acknowledge that it is slimy and underhanded to change someone's plan without them consenting to it.

Company is offering free flight within U.S. that cannot be used after you switch to their company.It was 2007 November when my nephew, my brother & his wife switch to T-mobile from AT&T when they come up with a promo of free flight within united states.On October 26, 2008, We requested booking for December flight but we failed.The Company said,No available flight.Althought during that time,I keep surfing thru internet to look for flight for the same day that has been requested & they were plenty of flight.So, then I came up of not using the free flight and forced the buy 3 tickets to New Jersey.

Now, We went to T-Mobile kiosk @ Costco where we open an account to request forms so we can request for another flight this March 2009 in which this 2007 promo will expire on March 2009,the agent said, we can do it online.We went online but there is no link to book and request for flight.We called T-Mobile several times to help us to book our request but what they were saying "We'll call you Back"but never they did.I send them letter via certified to help us booking flight and nothing happen. I am very frustrated. I wish it would not going to happen to other people whatever we are experiencing and T-mobile to stop such promo that they cannot do.I have all the copies of requested flight and people that I talked to.

I signed up for the wireless home service for my phone and bought the router to go with it. Within days I had lost my home phone service. I called my ISP as TMobile blamed it on them. Well they checked the lines, pinged my account and actually came to my house to verify their equipment was in working order. Everything checked out.

Again I contacted TMobile.Of course it wasn't their problem. I would pick up the phone to make a call and it would be dead. Finally I gave up. I was constantly resetting my router in order to have a home phone. It went out at least twice a week. I canceled the service and went over to Verizon. I could not be without a home phone. It is just too dangerous. TMobile REFUSED to credit the termination fee of $200.00 even though their service did not work. They are thieves and I will never recommend their service.

One of our phones was lost/stolen and about $1000 of charges to Cuba resulted beginning 7 minutes after the phone was out of my possession. After hours of talking to several representatives, including supervisors, I was informed that I am completely responsible for the charges up until the time I call to report the phone gone. I've never made a single call to Cuba in 6 years of service with T-Mobile, nor have I called internationally. They discounted the calls almost 50% but they refuse to observe that this is a matter of fraud where unauthorized calls were made on my phone. I called them as soon as I realized the phone was gone (within 48 hours) but most of the damage had already been done within a few hours of it missing.

It is unfair and simply wrong that this company, who I've been a loyal customer with for 6 years would not exercise more responsibility to protect their customers and have taken notice of such abusive call patterns and put a freeze on my phone until they could verify it was me making the calls--just as a credit card company does. Certainly, we as customers have a responsibility, but what laws are in place to protect us in times of fraudulent and abusive calls that cause economic hardship and potentially exhorbitant financial liablity? Some laws for the consumers need to be created, implemented and enforced!!

I have been with t-mobile for a year and a half, and today 12/24/2008 for the first time ever i called t-mobile to see if i could extend my payment arangment from this Friday, 12/26/2008 to next Friday,1/2/2009,i spoke to a rep and he said that they are not able to do that that once it is set you can not change it. I explained that i am a faithful customer and i always make my payments and asked if for a 1 time curtisy if they could extend it, i mean it is only a 7 day diff, it's not like they will not get the money. Then he did not say anything he just trans me to another agent, so needless to say that made me very upset, so i asked to speak to a manager, then i was trans to the "manager" i explained to her that this is the first time i have ever aksed for an extention on my payment arangement, that i have worked for the AT&T call center and that i know they can change the p/a for good customers that have no badcredits on the acct, she said i know you are a good customer, but i still can not do this. then i remebered that the rep that i set the p/a with said that i can call back and extend the p/a for the 1/2/2009 if i can not pay it on the 12/26/2008 for a 1 time curtisy.

Then she put me on hold for about 10 or so mins, then when she came back to the phone and told me that she listened to the call i had with the rep and that the rep did not say that i was confused or lieing because they can not do that. i then told her that i am telling the truth that i have no reason to lie, that they are way unfair and i am a good customer that always pays on time and i am going threw a hard time to please extend it for this one time. she then said i can not do that, but you know what i will do? I will take the p/a off anf suspend your service, then you will have to pay the bill and the $20.00 reactivation fee, and don't ask to speak to my supper because i am the highest there is, then she hung up on me.

I then called right back and told the next "manager: i spoke to what happened and he said that he was sorry but there is nothing he could do, i asked him if he could listen to the call and get her in truble or fired because a customer should not be treated that way, that i use to work in a call center and no matter how the custmer was i never did that to them, and he told me that they could not listen to past calls, (proof that they are the real liers!!!!) So i had to pay the bill so i would not get interupted and now i am broke in a time of need.

On November,03,2008 I call Tmobile in reference to cell number.I spoke to a representive named Tiffany, to downgrade my daughters cell phone from the 100.oo payment plan of texting and 1500 minutes, to the 29.99 plan to remove all the features, only leaving the phone to ring. Tiffany inform this writer that she had removed the features and that my plan would be 29.99 with the taxes. Since i was informed that all the features was removed i no longer had to montior my daughters phone.

On November 18,2008 I went on line to check the bill and found it was a balance of 231.00 on this account, I call Tmobile immediately and spoke to a representative name John asking him why the bill was so high he inform me that when i call i did ask to remove the features, but not to block them. I ask John what sense do that make if i said to remove them it meant i no longer wanted them on why would i leave a plan of unlimited texting to a lower plan paying 20cents a text, what sense do that make. With a 13 year old cell phone. I inform John to cut off this service or should i say block so it can be off He inform me that it would be 200.00 to cut off.

On December 19, 2008 this writer recieve a bill for 538.00 tis writer call tmobile again to get some help with this bill, i was informed that they could not assist me with this bill, i ask t,he representive to make a payment of 100.00 at this time she ask this writer if i wanted to go on a payment plan of 100.00 every 2weeks and the remaing on the last bill, I inform her that i could not make a payment everyweek so no ,I do not want to be put on a payment plan. Long and behold i call Tmobile on Sunday December 21 2008 in reference of customer service to speak with someone on behalf of this bill and was inform that i had already been put on a payment plan, I inform the rep that i did not authorize to be place on a payment plan.She stated that she would remove it, but there was nothing that could be done with this bill again this is Tmobile reps doin what they want not what the consumers ask. I know that these calls are sometimes monitored could you please find out if this call was. I appreciate your help and will be awaiting a reply. Thank you.

I have been treated very unprofessional and rudely by your customer employees. They given me the run around for the last 3 1/2 hrs. Now, I would like to speak with someone in upper management. Someone with some Character and Integrity, someone that can represent you company with excellency. I need to here for someone ASAP. Thank You

I returned a new phone with T-mobile. They claimed they did not receive the phone. I used United States Postal Service with a tracking number. But T-mobile knows where the phone is because they are providing service to someone with a stolen phone. They told me they see the phone being used by someone.

My boss opened an account for me back in '07, the phone was in his name "Seth" & he paid for the service. I recently put the T-Mobile phone in my name & address, as my boss wanted to cancel the service. I called T-Mobile November 7,2008 and made this change & TMobile assured me they would also make sure the caller Id will register in my name, they did explain it would take up to 72 hours for the caller ID to register my name "Lisa".

I checked Tues 11/18/2008 by dialing my home phone # & the caller ID was still registering "Seth" (my boss)..I then called T-Mobile back & they said they would make sure it would be fixed , and it would be another 72 hours for this to get fixed...I called TMobile again a few days later & let them know the caller Id is still registering "Seth" name & they verified all my info again & stated they have done all they can on there end & it isn't there problem that I need to call all my friends & family & ask who their phone providers are , and the suggest I call Comcast, Qwest, Vonage Etc...to let them know they have my name registering wrong .....I then became upset & asked for a supervisor, which at that point, they put Duane on the line with me, & he stated that TMobile has ehausted all their efforts in this matter. I feel that I have been unfairly mistreated here & demand that T-Mobile fixes this problem.

On this instance, I was porting my number from Verizon to the new pay as you go phone I had just purchased from T-mobile. T-mobile told me that my number from Verizon should port over to my new phone within 24-48 hours. (This process kept me on the phone for 30 minutes. After 2 days, nothing had happened. I contacted customer service and spoke with someone I could barely understand. I asked when the port request was made - she said that information was not available. I asked when I could expect the port to happen - she said that information was unavailable. I asked to speak with her supervisor who couldn't help me because, upon investigation, she said there had been no request made to port the number over!!!

She then transferred me to the "transfer department". This guy told me that the name that was on the number I wanted ported did match with what I was telling him! Upon further research, he discovered that the information I had given was not inputted correctly into their system and that I also needed the account number from Verizon to complete the port. I called Verizon, (who has outstanding customer service) got the account number, called the direct line within T-mobile for transferring my old number and spoke with someone FROM THIS COUNTRY WHOM I COULD UNDERSTAND, (her name was Dontia) and the transfer was completed right away.

The following is a "fax" to the Customer Relations department at TMobile. Believe it or not, you have to be escalated many times to get this fax number (and even better, although they are a phone company, this department apparently is not available via phone!)

Dear Customer Relations:

Since the aforementioned date, I have had to purchase 8-10 new phones or request replacements, each time extending my contract for an additional 2 years. In addition, in less than 18 months have spent over $5,000 in monthly bills, of which over $3,000 has been spent on every phone replacement cost and its shipping cost. Even more so, I have never once, mind you, been eligible? for a phone upgrade in the past 5 years I have utilized your services. The hours I have spent on the phone trying to resolve troubleshooting issues, has proven to be a complete waste of my time and money. As a valued customer? of five years, I would expect a company to actually value my business and further more, want to retain me as a customer.

On October 13, 2008, I received a replacement phone (Blackberry Pearl) and was told specifically, the only charge I would incur would be a $50 fee, which I would be able to mail in as a rebate. I received the phone on October 15, 2008, and within 3 weeks I contacted your Customer Service department for another replacement phone, only to spend over 1 hours being transferred between multiple departments. Upon viewing my bill for November, it came to my attention that not only am I being charged for a phone for which I had for less than one month, but that the rebate form I filled out with the correct purchase date I provided, was incorrect according to you.

To have 3 replacement phones sent to me since October 15th is not only absolutely ridiculous, but I am extremely dissatisfied for a great number of other reasons. I am disgusted by the sales people in your stores and the service I have received in general. Not to mention the wasted hours of my day and my minutes trying to be heard. I am fed up with the customer service I (do not) receive, and fed up with having questions that cannot be resolved within a reasonable amount of time. I tired of features I want or need not working properly the first, second, third, fifth, tenth time I try to use it.

I do not have any problem in paying for the services I receive from T-Mobile, but I absolutely refuse to pay for a phone that did not work from day one and for which was replaced for a third time in less than a one month period. I do not have the time, energy, or patience to spend hours on the phone calling Customer Service, only to be transferred numerous times, hung up on, treated unprofessionally, or request replacement phones when you are unable to provide me with a phone or service that actually works the first time. Therefore, I am requesting T-Mobile remove the $404 charge remaining on my bill for November, as I believe that not only does my situation warrant the waiver, but my loyalty as a customer for over 5 years and the $5,000 I have spent since January 2007 demands it.

If this situation is not corrected, I will be cancelling my service effective immediately, and I will not pay the cancellation fee, as the lemon law? will void my contract. In addition to cancelling my service, I will not only warn every person I know of T-Mobiles deplorable customer service, but I will also file reports with the Better Business Bureau, the FTC, as well as the State of Arizona Attorney General.

Thank you for your time, and I thank you in advance for your prompt attention to this matter.

I had to leave US to go back to my native country (where there is no TMobile coverage) on 30-Mar-2006. I called customer service to check on the options available (as there was i think only couple of more months left in the contract). Because there was only couple of months left in the contract, i asked whether i can pay the amount for the remaining months then itself however the rep didn't agree for that saying that i should be paying only after i receive a bill. As a work around, he has asked me the reason and asked me to send my ticket thru fax and also told me that there would be no cancellation fees as i am going out of the country. I sent the fax of my air travel ticket and everything was set then. However, i came back to USA 19 months later on Nov'2007 and tried to take the TMobile connection because being with TMobile for 4-5 years before i wanted to get the same connection. However, i was being denied and now i see a credit claim on me.

I tried calling the customer service rep and after discussing all these details with her, she asked me whether i can pay off the balance amount (i.e., the mar'2006 and apr'2006 charges). I was ready to pay off the amount however she was unable to take the amount as my account was frozen. She tried talking to her supervisor and the supervisor also tried but was unsuccessful.

I really don't understand what's going on. Even after sending all the proof that i was leaving the country and also being one of the loyal customer, charging me with ETF is just ridiculous. If you would like, i can send the proof again. I can even send my passport details which shows clearly the date i left US in 2006 (Mar30th) and the date that i came to US (Nov 3rd) again. Had i known all this before, i wouldn't have tried to take TMobile again (after i came to US in 2007). You can see my application is being rejected in Nov'2007.

I lost my job and can't find employment.

Cancel phone with t-mobile
acct: *** *** ****.
tmobile trying to get cancellation

payment.

If you search T-mobile Rebate Fraud, watch your computer light up. I now know that there are hundreds of T-mobile customers who were promised a rebate after buying one of their overpriced phones. Here is my story: A few years ago, I decided to buy a new phone. I called T-mobile and spoke to a representative. She told me that I was entitled to a rebate so I would not end up paying the total cost of the phone. I would get the rebate if I promised to agree to a contract extension. I agreed and the phone arrived several days later. I sent in everything that was required. Weeks later, a letter arrived informing me that I was not on a family plan and that the fine print on the bottom of the rebate form should have been read before I sent in the rebate request.

When I called T-mobile to complain, they said that they are not responsible for what their reps say or promise. However, I did have to fulfill my end of the agreement and stay with T-mobile until the end of the contract. Two years ago, they did the same thing. I called a t-mobile rep and told her my daughter wanted a new cell phone for Christmas. She said I was entitled to a rebate. I asked if there were any restrictions such as needing to be on a certain plan and she said no. She guaranteed me that the rebate would be approved. I told her several times that my daughter would not be opening her phone gift until Christmas and the rep said that that was no problem-my rebate would be approved.

So I filled everything out correctly and sent it in before I wrapped her phone to put it under the tree. Imagine my shock when I received a letter from Young America Rebate Center stating that my rebate was not approved because I needed to activate the new phone within a certain number of days after arriving in the mail. I called T-mobile who informed me again that it doesn't matter what the reps may say to you in order to sell you a phone. They said I should have taken everything out of the box when it arrived, read the fine,small print down at the bottom of the page, and if I realized that the phone was not going to be used until Christmas, I should have carefully put back everything in the box, repackaged it and taken it back to UPS and sent it back on my dime.I asked if I was still going to be expected to fulfill the 2 year contract extension even though the rep did not tell me the truth, he said yes. I could not go back on my word. Next month my 2 year contract will be up. In the end, I paid T-mobile at least $100.00 more than I feel I should have paid. What made it worse, the phone was extremely unreliable and not worth the $130.00 I paid.

My rebate was denied 3 times on 3 seperate submissions because of a mistaken form sent in by T-Mobile representatives all 3 times. I purchased my phone on July 1, 2008. It is now October 21, 2008 and have yet to receive my rebate for both myself and my father of $150.00.

I had no problems with that. I understand that the need to run a credit check; that is perfectly understandable.

When I received my phone, I received no instructions as to how to activate my phone. I was not given an account number, neither when I setup my account online, nor when I received my phone. Since people who called my phone number were still being sent to my old phone, I knew that T-Mobile had not automatically ported my phone number. So, I called Customer Service.

The first representative hung up on me. So, I called back. The second representative asked for my account number. I didnt have an account number, so she put me on hold and then hung up on me. So, I called back once again, in a very angry mood. The third representative tried her best. She could not lookup my information by the information that I had already given T-Mobile (the number I wished to port, my ssn, etc.), nor was she able to lookup my information by the order number that T-Mobile provided me. So, she had to re-collect all my information and setup an account from scratch.

The lack of basic understanding by the T-Mobile customer service representatives and problems with how the T-Mobile computer systems are setup caused me to waste over three hours of my day. When I ported my phone number FROM T-Mobile to Sprint last year, the whole process only took 30 minutes. Needless to say, I am not happy with my T-Mobile experience...but I am even unhappier when I think about how my account was setup...

Concern About Data Security

I am concerned that T-Mobile's data collection practices are sloppy and have been compromised. I want some assurances that the data T-Mobile collected about me are actually safe and will not be easily stolen by hackers or by your employees and sold on the black market. But so far, nothing.

I switched to T-Mobile in May, 2007. Worst mistake of my life. The customer service reps give you the run around. They want to transfer you to everyone else instead of helping. I have been sent 3 phones and the third phone is also diffective. I could upgrade my phone for $177 or cancel my service. I will cancel my service as soon as May, 2009 comes around. Then T-Mobile can follow my trail to the nearest competitor.

When I went shopping for a new phone at a T-Mobile Center, there were advertising signs all over the store that said that the Blackberry Pearl came with a mail-in rebate of $50. The sales person also said that I was eligible to the rebate. The $50 rebate put the phone within my price range, so I bought it.

A couple of weeks after I had sent my rebate forms in, I got a letter in the mail stating that "purchases from an unqualified selling point are ineligible for the rebate program. The letter also said to call the T-Mobile Rebate Customer Care at * *** *** **** by February 15, 2009 to notify a customer care representative of your situation so your rebate can be reprocessed.? This all sounded very fishy to me. So I called.

The customer care representative that answered the phone verified that I had purchased the phone at a qualified selling point. Here comes the twist. She said the real reason that I was not qualified for the rebate was because I did not have their internet service on my plan. None of the marketing signs at the store said anything about having internet service on the plan to be eligible for the rebate. I asked to speak with the supervisor because this is false advertising.

When I talked to the supervisor, Dave (he did not want to give me his name), he said that the terms of the rebate was written on the rebate form. I was only given a rebate form at the store after I had made my purchase. I bought the phone because the rebate advertised all over the store made it affordable to me. Their sales person, the same person that reviewed my plan before I finalized the purchase, told me that I was eligible.

The sad thing is that the Rebate Customer Care representative that answered the phone said that she gets a lot of calls concerning this same issue. Hundreds, if not thousands of people all over country are being cheated just like I was.

I was once on a smart access account, and with that account I needed to be with them for 6 months before i was able to change over to a regular account. Once I switched over to the regular account they told me that I had to pay the account off in FULL in order for me to switch over to the regular account. Which i assumed i did and then purchased another phone which i had to sign up for another 2 years. So instead of my account ending in may 2009 it now ends in july 2010.

When i ask for a copy of my new contract i get the run around of you can look it up online or they just simply hang up. Then one time they took an un-authorized payment from my checking which when they looked in my notes they said i never gave them permission to sign me up for recurring payments and said that it was a computer glitch. This was around christmas time and i didnt have any money but a over drawn account which they later credited back to my checking account after hundreds of phone calls.

My t-mobile dash that i purchased from them always mess's up. This would be the 3rd one that i have recieved since i purchased it from april of 08. I'm paying 200 for a phone that I cant use, that has caused my fiancee not to have a phone for his job, and im dishing out money on something that i cant use.

My husband and I called T-mobile on August 15, 2008 aroud midday to get a quote to upgrade our current phones to the smart phone that T-mobile offers called the Dash. During this call we were given a quote of $118 per phone then told to call back when ready to order. I called back ten minutes later and spoke with a sales rep who then informed me that I was misquoted. She said I had been misquoted by over $130 (as the actual price would be $250 per phone when I was originally told $120 per phone). As a note was put in my account she said I could take it up with a supervisor.

I was put on hold for almost an hour while they worked it out. They then gave me the phone at the price I was originally quoted because I renewed my contract for another TWO YEARS. During this call I also asked for a quote for internet access for BOTH phones I was purchasing (adding it to my already existing account). She told me it was $19.99 for BOTH phones. I repeated the questions, asking if it was for one phone or both. She replied both phones to have completely internet access.

By the end of the conversation it was quite obvious that she was done dealing with me and told me it would be best if I called back to add the service rather than add it before my internet-capable phones were received. I said find, tired after 2 hours on the phone and again confirmed the price of the internet service for BOTH phones.

My husband and I received our phones today, August 20, 2008 and called T-mobile around 5:30pm to add the internet service to our new phones. We were then told that we were misquoted and that it would be $19.99 per phone adding up to an additional $39.98/month which was a 50% increase to our existing phone bill. When we asked to speak with a representative after going round in circles they brought on a Smart Phone tech who just reiterated the same lines to us stating that each phone had to have its own internet service. The tech and the representative (who was still on the line as well) then got extremely belligerent on the phone. We asked to be sent to a supervisor.

We were put on hold for over 30 minutes and transferred to another department. We were sent to another agent who we then reiterated the entire situation to and asked to be sent to a supervisor. My husband at this point got on the phone as we have two young children and this call was going on the second hour. The supervisor told him the only thing she could do is give us a credit for $20. He told her that we would actually be spending an additional $480 during the two year contract we had with them and he would like to be credited for the amount we were misquoted on. She said she could only give him one month's credit on one phone. He said he wanted to speak to HER supervisor and she hung up on him.

I then called back, as he had just spent an hour on the phone in total and spoke with another representative who I told of the ordeal and was then transferred to a supervisor. I spent another half an hour on the phone with her and she told me there was nothing she could do but give me a $40 credit. I told her that we never would have renewed our contract or purchased the phone had we known the real price of the internet service. She told me there was nothing that could be done. I then asked if she could elevate my call to someone above her. She said I could not speak with anyone but she would put a note on my account about the dispute and that a supervisor of hers could look at it. I asked if there was anyone I could talk to right then, she told me no and that they had all left.

I asked if I could have a direct number to a supervisor I could reach tomorrow, she told me no. I asked for her name and direct line and she called herself Julia and said she had no direct line. I asked for her extension and she told me she had none. I asked if there was any way to reach her directly and she told me no, that I could call back and try to reach another supervisor tomorrow if I wanted but could not reach her again. I then asked if I would receive a call from a supervisor concerning this and she said, "I can't guarantee it, in an ideal world every issue would get addressed but there's no guarantees someone will get back to you." At this point I asked her what could be done and she told me nothing.

Now my husband and I are locked in for another 2 years and either have to pay an additional $480 over the course of the two years we stay as a result of their misquote in order to use our smart phones or we can cancel and pay the cancellation fee for ending a two year contract.

I feel that t-mobile's customer service dept. is very rude , very uptight! i have had many altercations with representatives because i had VERIFIED all the possible information on my account and they still said that i needed to VERIFY the password that was on my account! I had NEVER put a PASSWORD onto my account! This SITUATION HAD ME CUT MY SERVICES OFF! I HAD 3 OTHER ACCOUNTS WITH THEM! NOW I WILL BE CHARGED $200.00 FOR EACH LINE TO BE DISCONNECTED!

May 5th 2008 I called to order new phones for my son and myself. This was the end of our contract and we are allowed to upgrade. I phoed in and talked to a representative about the various phones available telling him that I wanted good phones for a good price. He told me that if I renewed my family plan for another two years I could qualify for some deals that would get me very good phones for a great price after the $50.00 rebate on each phone. I told him that my finances were limited and I did not want to do the rebate thing if it would take too long. He told me that it was guaranteed to be to me within 4 to 6 weeks and in time to apply it to my cell phone bill. I received the phones, filled out the rebate forms online and sent them in the second week of May 2008.

After 6 weeks of not hearing anything I called customer care. They told me the rebates had not been processed yet but to call back in a week or 2. I called back and was told that the rebates processed on July 3rd. After not receiving anything by the end of July I called again and was told that one processed on July 14th and I would receive it soon but they had no date for the other one, even though both had been submitted at the same time and I was told that both were processed on July 3rd. After receiving one of the rebates the first week og August I called to inquire about the other one again. I was told that it would process soon to call back.

I called back on August 13th and was told that not only had it not been processed I would have to resubmit it because the information was incorrect on the rebate form. I asked to speak to a supervisor. I told the supervisor that I had called many times over the past three months and was first told that it processes on July 3rd then I was told that it would be a few weeks now they were telling me that it would have to be resubmitted. I told the supervisor that I thought the original representative had misled me in telling me that I would receive the rebates in 4 - 6 weeks. Even the original rebate forms that I filled out and sent along with all of the required information said in plain type that it would take 4 -6 weeks.

Now we are going into more than 12 weeks and they are telling me that I have to resubmit the information because of an error. I asked her what the error was and she replied that the place of purchase listed on the rebate form was incorrect. I told her to hold on while I compare my copies of the invoice, shipping papers and rebate form. I told her that everything on the paperwork was accurate and how did she have incorrect info? She said that she just processed the new rebate but it would take another 4-6 weeks.

I told her that I had the feeling I would have to call again in 8 weeks to chase down the money rebate I was promised and I wanted them to apply a credit to my account. She said that they could not do that and that I would have to wait because of the error on the paperwork. I asked her to explain where she saw the error on the paperwork because I was looking at the exact paperwork myself and she hung up on me.

I am outraged that they would put me in a financial quandry. I had to pay for the new phones and the charges for renewing the contract, (which they did not tell me about when I ordered the phones or renewed the contract) UP FRONT that were upwards of $400.00. Here I sit with no power to force them to honor their end of the bargain. I have a feeling that I will be waiting forever for the rest of my rebate. I explained to many of the people that I talked to including the original sales rep that I would have just bought cheaper phones. I feel that I was lied to and railroaded into this deal that has cost me money for other bills.

I have been a customer for several years. Due to phones being broken or lost, my contract would be extended. When I signed up for this service I was unaware that there was no towers/service in my area. I have to go outside and stand in my driveway to get limited service. I have complained many times, once a month, via email and phone conversations with no satisfaction.

The last straw with this company occurred on
Tuesday July 29th when I was a a barn with my daughter. She was riding her leased horse when we had a situation where I needed to call the owner and I had no service. I had to walk around till I found a spot with minimum service. What if my daughter had been hurt and I needed to call for help. I called T-Mobile again, with no satisfaction. I asked if they would wave the $200 cancellation fee, because I have complained so much, and I only have 6 months left on my contract. Of course they would not.

I am a single mother, with two daughters in college, working three jobs to make ends meet. It is so maddening that these companies can do this.You shouldn't be forced to pay for or have a service that doesn't work. There is probably nothing that can be done with this company and my complaints probably won't matter.

I have been charged a fee for shipping that Customer Support refuses to reimburse or credit. This was for a replacement phone to be shipped to me when mine stopped working. UPS (not my choice of carrier) failed to deliver the phone correctly for 4 delivery tries - I finally got it 8 days after the initial delivery attempt. I think T-Mobile should not pay for the delivery service and I should not be charged. It was a very frustrating experience. Not only that, but Customer Support was so unhelpful and unsympathetic when I called to contest the charge. I felt really unvalued and disappointed in the company.

I was about to cancel my service and they told me that my contract was for another 2 years. I asked how can that be if I just checked and that I knew that my contract had already expired. They told me that on 7-26-08 "I got a phone upgrade in a store". I did not. I feel I am an object of fraud. I remember using my number into entering a free groceries site, and that I had to give my name and number cell phone carrier.

What do I do? I need file a complaint to get my phone disconnected and for no penalty to be made since I feel my information was used for fraud. Whether or not it is liked to the site above I don't know but I was never in a store and I never signed or got any upgrades. $200 penalty for canceling my contract, someone used my information to obtain a new phone and now my account has been increased by 2 years. I need to cancel, I don't want to renew for another 2 years and this seems like fraud. Please advise. thanks

In Mid-February 2008, I canceled my mobile phone account with T-Mobile because I was leaving the country. Everything seemed fine and smooth until a few weeks later, when I called back to check the balance on my last month's phone bill. To my surprise, I was charged $348 for the last month. My typical bill is around $50 dollars, depending on whether I added the "Mobile to Mobile" and "SMS" plan or not.

Immediately, I asked them to tell me the reason for the ridiculous bill. After much arguing, I was told that I used 628 more minutes than my 600 min plan allowed. That is impossible, I have to be on the phone for 1200+ minutes during the daytime from (Mon-Fri), as I have free nights and weekends. And the only person I really even call is my girlfriend. And since I live with my girlfriend, talking directly to her is much more convenient that calling her. The other calls I make are phone card calls to Asia, which I only do at night after 9 PM, due to time differences. So, it is basically impossible to use 1200+ during the day in a month.

I asked them for a detailed copy of the bill so I can dispute the bill. They informed me that they've already sent a bill to my US address and couldn't send me another one. At least not until a month later. (I have no idea why they cannot send another one, maybe their printers only work once a month, but there was no point asking, as they will give me bullshit answers). Anyways, so I waited for the bill to be sent to my old apartment, where my roommate will still be there to pick up my bill. However, after 2 weeks or so, my roommate never received the bill.

I also tried to login to my online account to access the information, but NO, my online account was disable immediately after the cancellation of my phone account. So there was no way to check online. SO, I called T-mobile again to request a reprint of the detailed bill. After a lot of hassle, they promised to send me a 'detailed bill' with all the calls I made and the various charges. And not to my surprise, they sent me a bill with no information other than the balance on the final bill.

So I called them again and asked for another reprint, but this time, they told me that they no longer have the information and cannot send me the detailed bill. They said I must fax a letter to their customer service department to request for one, so I did. Soon, I received a letter response telling me that a reprint is impossible, since the account is closed and all the information cannot be retrieved. And they have a paragraph threatening me to pay the crazy bill or they will send it to a collection agency.

So I call AGAIN to negotiate with them, and was told that the only way to obtain a detailed bill was to physically go to a T-mobile retail store and ask for one. And yes, they KNOW I am not in the US and cannot do that. But luckily, I planned to visit the US in the end of June. I returned to Austin, Texas and went to one of their retail stores to ask for a reprint of the detailed bill. And of course, they cannot provide me a copy of a bill that is more than 2 months old and they 'cannot retrieve the information'. PLUS, I was told that everything is already sent to a collection agency and they no longer have any information about my account.

In the end, I had to deal with a collection agency, which does not know anything other than request me to pay for the bill. They gave me a discount, so I 'ONLY' paid $287. I mean, how hard is it to provide a customer with a detailed bill? How did it take more than 5 months and still not be settled? T-mobile is just full of unnecessary rules and obstacles to deter a customer from getting the information they deserve and need. I had to pay $287 for a bill that shouldn't exceed $60.

I have 5 phones on the T-Mobile network. They are all different phones and they all drop calls consistently. It does not matter if we are at home, outside, driving, in town or out of town the calls are dropped. Not only that, but calls, text messages and voice messages do not go through many times. I cannot get a hold of my children when they are at home alone and they cannot reach me if there was to be an emergency. Most of the time when we call each other the phone just goes straight to voice mail. I can be holding my phone and call it from a landline and it doesn't ring!

Even if someone leaves a message the phones do not alert us. We have to continually check the voice mail to make sure there are no messages. The phones are important also for business, as we are self-employed and we need to call each other to communicate important information about jobs. Once again, the phone never rings through to us, just goes straight to voicce mail. If, God forbid something were to happen with one of us and we could not reach someone by phone I would most definately sue T-Mobile. This is a very unreliable and worthless service that I am paying over $200 a month for. Our internet on the sidekicks works about half of the time as well.

I have called customer care at least 10 times and every time I have to go through this troubleshooting thing. I drove 90 minutes to Phoenix to get new sim cards which I knew wouldn't change anything and they didn't. Then they told me they would reset my phones to the tower, that didn't work. They told me that I am in a great coverage area, one of the best and that I should have at least 4 bars all of the time, doesn't matter the calls are still dropped. They told me to re-start the phones each day, didn't work. They even had me replace one of my sidekicks which I knew wasn't the problem. How could replacing one phone fix all of the problems on the other phones?

The last time I called the rep told me that my sim card numbers didn't match so she reset them all and told me that the problem should be fixed. Immediately after that 67 minute discussion I hung up and made a call that was dropped! I called the person back and that call was dropped too. This is absolutely horrible. Each time I call I have to go through the whole routine all over again with someone new. Sometimes after going through it all they hang up on me.

This morning I called again and they said that they will not be able to let me out of the contract without paying $200 per line. They are supposedly sending out someone to troubleshoot my area with some specialized equipment (ure they are). This will take 72 hours or more according to them, and will most likely solve the problem according to them. Please help me! I cannot pay $1,000 to end these contracts and even if I could, that is so wrong. Why are these companies able to get away with this?

I have a limited ability to reach my children and wife in an emergency situation. My kids cannot reach their mother, nor can the school during the day in case of emergency. I cannot be reached by phone for business matters, and can potentially lose business because of this. I have an after hours line which people in emergency situations need to reach me. If they cannot reach me, I can lose accounts and money.

About a years time from now, after getting to my duty station I went into the mall in watertown ny to purchase a cell phone, I ended up getting one from t-mobile,well some time had passed and my phone was wearing out. So i went back to get a new phone and the mamager instead, said he could get me 2 lines for cheaper with my military discount. He explained what the whole plan consisted of; it included 800 min for both phones and unlimited text messaging also had the my 5 faves that was what he told me. So I said ok he printed out the peperwork as i tryed to understand what all the abbreveations ment he just reassured me that it was the plan we just talked about, and explained it again reminding me that he was gonna take care of my military discount right away, so I went ahead and signed for the new contract.

Starting issue I noticed: is I called the customer care line after my first bill to check on why it might be so high? They said my military discount never went through so i called the store back and even went down there on multiple occations trying to get my discount fixed. Finally they gave me all the information and I went and did it myself. After a few months of no military discount. Because of work and the hassel of trying to get that fixed i missed my payment and didn't remember until about mid month that following month. So I call to make a payment and my bill was $1,050 so I talked to them, no results. My phones then were suspended. Now I cant call to fix without finding someone with a phone I can use.

So I am stuck with a outragious bill, barely a way of contacting there customer support, and finally I call them and they say well knock off the late fees, so that redused it down to around $850 about a couple weeks pass, with more than 12 phone call and only for them to say "o mr h. i see you dont have unlimited texting on your line. I will go ahead and add that for you." I said, ok? This is the first time I found out that my text messaging wasn't on my phone so I told them it was supposed to already be on my plan acording to what was explained to me when I changed my contract to 2 phone lines by the store manager, (Sandy O.)

So after about another 4 or 5 calls the customer support tells me the only thing I can do is go talk directly to the manager who sold me my phone and told me I had unlimited text messaging. So I go to the store and speak to him directly and reminded him of the contract he told me about and had me sign, he agreed that he remembered, the 2 phones, with unlimited text messaging, 800 minutes, and my 5 faves, so I said there is a mix up I have an outragious bill because the text messaging some how didn't transfer to my other phone, and I need it fixed. He apologized and said he would get it fixed right away.

After weeks of reminding him talking to him and other people who worked there, I had talked to another man who worked during the day, he said, this kinda problem has happened before and he also told me it should be fixed by the end of the day. Now I am very upset its been months now and my phone is still not working so my friend comes with me to be there while I talk to them again.Sandy put his phone on speaker phone and made a call to what he told me was his manager me both me and my friend has heard him say multiple times that it was his fualt and that he was gonna fix it times before and on the phone.

Again no results and still no timeline when my bill was gonna be taken care of. So I asked him for a pen and paper and his name and his managers name then gave them a time line when they could call me back the next day to let me know what is going on with my account to prove they are trying, And who i was going to for help if they couldent do there job,I provided them with my friends phone number and left the store. Later that night I called the customer care line, the lady I talked to was nice, and more helpful then anyone before because I mentioned the fact that i was going to talk to the BBB and have allready talked to JAG, military justice. She became very nice and even called the store for me while i was still on the line, suposedily sandy, the manager, was on the other line and could not get on the phone so she gave them a list of what they need to fax over for this to be taken care of tonight or the following day. She said I would get a call around 10am on my roomates phone that I provided her the number with, never recieved a call,

so about 2 hours later i called them back come to find out that the manager sandy is denying the fact that i was supposed to get unlimited texting and that it was not in my contract, i just found out about a week ago that he also did not tell me about another discount i was entitled too because of the phone he sold me. July, 08, 2008 todays date. Please help me! paying extra money for not getting military discount, not getting discount on phone, paying for stuff i shouldent have too, emotional stress expicially at work, havent been able to call my family, and now i just got a notice thretening me that its gonna go on bad credit if i dont pay the full amount!

contact info-

my e-mail: hansen_patrick1987@yahoo.com

My T-Mobile account was canceled on June 11, 2008. When I called T-Mobile customer service, I was given very little information. Apparently, there was unusual high payment activity.? I am extremely confused as to how this could happen and I have never heard of this ever happening to anyone. In fact, I am very disappointed in the way that T-Mobile has handled this situation. I was never notified of such activity until my family plan cell phones were shut down. What this tells me is that T-Mobile did a poor job at maintaining my account secure.

After speaking with different T-Mobile personnel (for hours), I was told that there were thousands of dollars (at one point $26,000) being deposited and credited to my account. I dont have the slightest idea of how this could happen. The customer service representatives told me that they couldn't provide anymore information and that I could only communicate through writing with the Risk Assessment Team. I wrote Risk Assessment a letter explaining my confusion and frustration. They have not responded instead T-Mobile is charging me some amount of money. I just don't understand what is going on and no one is speaking to me.

I am on a plan called MyFaves plan which offers 1000 free minutes and unlimited calling to five numbers. I am allowed to change the five numbers anytime. About a month and half ago I tried adding a number to this and it did not allow me to add. I tried adding the number through their website and again was unsuccessful. With the nature of work these days I had to call that number for work (teleconference) and ended up with a bill for $815.00. I called T-mobile to complain about this and they were very rude and said I should have made sure my features were working before making the calls. They agreed that most of my numbers were to the same number. The first time I called even they could not add this number to my plan. The second time around they were able to add but not willing to adjust my bill.

I think they should take responsibility for this and refund the extra charges.

I was a customer of T Mobile and made a change to add a line and I checked the box on their contract that I wanted this all one account. I signed a new 2 year contract with a early termination fee of $200.00. Not only did they not add to my existing account so auto pay would continue, they set up two accounts and did not set up auto pay and after several months and being put in the hospital for stress I finally cancelled service and paid my $200.00 and they billed me for a second $200.00 fee. This is a very bad company for customer service and handling complaints. It never happened for me so buyer beware!!!!!!!!

Their response is at the bottom.

I purchased the Blackberry Pearl and T-mobile service in 10/06 and was working outside of the house. The service was ok and I only had a few dropped calls. I started working from home in February and at that time I began to experience a high number of missed calls and dropped calls. I would say on average of 2-3/ day. I was told where I bought the phone and service that I would have no problem at my residence. That proved to be inaccurate information and I believe was a misrepresentation of T-Mobiles service. I have consistantly had dropped calls and missed business opportunities due to the inability to get service. I have spoken to customer service at least 4 different times.

At one point they had a tech crew check the service out here and they said it was ok. It was not ok and is still not ok. I have also gone to the place I purchased the phone and switched out the sim card to see if that was the problem. That did not help either. I spoke with customer service again and was told that I could purchase at home hotspot for extra money. Why would I pay more money for hotspot when I was told that I would have service at my home? I was very upset with the opportunity to purchase more service and come to find out I have to have cable in order to do that as well. So if for some wild reason I decided to pay more money for service where I should already have service. I couldnt even do that.

Response: Sorry our computers tell us you have great service..4 bars. Cannot cancel your contract.

Can't get an estimated repair date. Tmobile is not willing to release us from contract without us paying fee though apparently they have cut service to our area. Consequences.... service is of no value if not able to communicate. Has already caused problems in emergency situations when teens have not been able to contact parents. This is NOT ACCEPTABLE any longer.

On 5/14/08 my cell phone was stolen. The person responsible for the theft made international phone calls totaling about $1300.00. After spending hours on the phone and calling T-mobile many times, they claim that I am responsible for all of the international charges despite the fact that in the entire time I have been a T-mobile customer (since 2004) I have never made an international call, nor has any one bill ever totaled an amount over 100 dollars. T-mobile sites a portion of the service contract that if the phone was stolen, I must alert T-mobile to have the service shut off. The Problem was that at the time I was unaware that fraudulent charges were being made as well as having an even more rare a frankly dire circumstance in which a family member had been hospitalized and I needed the service to be active incase someone needed to contact me.

During my conversation with T-mobile customer service, I received different responses from different representatives. Two representatives agreed to reduce the bill from around $1300.00 to a new balance of $390.00 if I agreed to sign a 2-year contract. In good faith and in attempt to rectify the situation, I agreed to pay the new amount and extend my contract for the full 2 years. 3 days later I was contacted again by the T-mobile Billing department claiming that I must pay a totally different balance of around $850.00 and that I would need to pay half now to avoid suspension of service. A few days after that, I received confirmation by mail that T-mobile had in fact extended my contract despite the fact that the bill had not been adjusted to the agreed amount.

After researching online I have come across countless blogs and articles by people with the same story, though there is little in the way of an actual road to resolution in this particular situation. At this point I am feeling a bit bullied, and unaware what steps I can take either legally or directly with T-mobile. I could really use some advice and help on the matter. This situation has cost me hours on the phone and Internet and if not resolved over $800.00 plus the threat of ruining my credit.

I called T-Mobile's customer service today (May 27, 2008) about not getting coverage in my house. I was told about their Hotspot@Home product for $10 a month and the Blackberry Pearl 8120 for a discounted price of 199.00. I said that I would consider it if the waived the Hotspot@home charge. I was told they couldn't. I said I would consider it and call back later.

I called back and talked to a very friendly customer service rep who seemed sincerly interested in helping me. He said that my service was indeed poor in my area and that I could cancel without incurring the dreaded Early Termination Fee of $200.00. He asked me to wait while he talked with his manager. 5-10 minutes passed and he said he was going to transfer me to a rentention specialist who would cancel my service due to lack of cell phone coverage in my area. I waited on hold for at least 10 minutes only to be disconnected.

I called back and was eventually transfered to a retention specialist, who informed me (after repeating my problem now for the third time) that they would cancel my service and charge me the $200.00 fee. To be fair, she did offer me the Hotspot@home package for free and phone for $167.00. (perhaps locking me into a additional 2 year contract I assume). Well, I seem to be stuck with 1 bar of service outside around my house until my contract is up this October. Poor cell phone coverage. Unrealistic contract demands. $$$

My wife bought a Razor phone in December 07 with the upgrade she was allowed on her plan. She asked the sales person if her plan would be affected or renewed by getting an upgrade on her phone and they told her no.

In Jan. 08 she was sent a letter that her plan was being renewed for 2 more years. We both called about this and were told that since she got a new phone her contract was being renewed for 2 more years (she was already well over a year into the original plan and wanted out when it expired for bad service). She told them that she did not want to be with them for 2 more years and that she only got the phone cause she was told she could get an upgrade on her phone with no strings attached. She is now stuck with 2 more years.

In Feb. her phone kept shutting off or her calls would be dropped, the phone would not charge, pressing the buttons on the phone would cause random dialing etc... the phone was damaged. She brought it into the dealer and they told her she had water damage. We took it elsewhere and they told her she didnt have water damage as the dot/bar on the back was still white. She said she had insurance and wanted it fixed or a replacement phone.

They told her if she did this they would have to charge her for the full price of the phone and renew her contract. She repeated she had insurance but they told her the problem was not something that is covered by her insurance. She went back to the place and person that told her it was water damage. They gave her a replacement phone and said insurance would cover the cost. On the next bill we were charged a little over 300 for a new phone, followed by a renewal letter of her contract. She took her number elsewhere and said it was cheaper to pay the cancellation fee.

After paying $200 per line to cancel with T-Mobile and returning the phone (3 days later) and told she would get a credit for the phone we have been sent to collections for $650 in fees for the phone/insurance fees cause of the damaged phone that didnt have water damage but was told did, the entire amount of the 2 year contract $1896 and other fees that we dont understand. We were told since we took our numbers elsewhere we did not cancel our plan correctly and owe what we would have paid for the 2 year plan.

Re: T-Mobil: Account Number: 536280627. Subject: T-Mobil conducting False Representation during a sales agreement and not fulfilling said agreement as promised. On December 14th 2007 I purchased two phones from the Wireless Rep at the Costco located in Dana Point/San Juan Capistrano. The sales pitch was stated that I would receive two $75 rebates and one $50 Costco Gift Card as part of the purchase to help offset the termination fees incurred from ATT by switching my existing ATT numbers to T-Mobil. The Sales Rep filled out the Rebate Forms and provided multiple copies of the receipts to include. All I needed to do was mail them in.

The phones were a Christmas present and we set it up to transfer the lines after Christmas. The temporary numbers were activated and I was given the Sales Rep's number to call when I was ready to switch the lines over. I called on December 26th 2007 and my ATT lines were switched over from ATT to T-Mobil. Wireless Advocate: Robert Location: San Juan Phone: 626-.

I then received two rejection letters from T-Mobile Rebate Offer on February 13th 2008. One letter stipulated that the rebate was not valid if the phones were purchased at a Wal-Mart, Target or Sam's Club. The other letter said that the numbers stated on the rebate form & were not active T-Mobile numbers. I called the Sales Rep Robert and he said that he would call T-Mobile. He contacted me back and said that there was a mix up with the numbers, that this happens all the time and to send the rebate forms in again. When I spoke to T-Mobile myself they stated that since I purchased the phones from Costco I was not eligible for the rebates.

On February 14th 2007 I called ATT because by then I was completely dissatisfied with service from T-Mobil. I was able to transfer service back to ATT and I had my original ATT lines transferred back to ATT from T-Mobil. I called T-Mobil on my first bill which was due on 2/10/08 for $216.71. I asked for any outstanding fees due and I paid the outstanding T-Mobile bill of $312.28. I received the hard copy of the 2nd bill a few days later that confirmed this amount.

I then received a 3rd bill around March 16th for an additional $462.20. I was being charged a $200 contract termination fee and a $20 one time charge for restore from suspended on both of the lines totaling a $440 fee. I was also billed an additional $18.00 monthly service fee and $4.20 taxes and surcharges. I will pay the remaining $22.20 charges for my usage but I will not pay the $440 fees incurred by transferring back to ATT. I have notified T-Mobil of this problem numerous times but they keep demanding payment in full and I continue to receive numerous phone calls on a weekly basis

T-Mobil did not fulfill the sales agreement presented to me upon purchase. I did not receive the Rebate rejection letters until well after the 14 day trial period. I have never received the rebates or gift card as promised. T-Mobil broke faith with this purchase agreement and I will not pay the penalty for their dishonesty.